Mercure Newbury West Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 175 reviews

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Mercure Newbury West Grange Hotel - Image 1
Mercure Newbury West Grange Hotel - Image 2
Mercure Newbury West Grange Hotel - Image 3
Mercure Newbury West Grange Hotel - Image 4
Coxs Lane, Bath Road, Midgham, RG75UP NEWBURY BERKSHIRE, United Kingdom

Description

Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant, bar, wedding and conference facilities for upto 120 guests.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • Confirmed reservations charged at 2pm on day of arrival. Bookings cancelled if card invalid

Our accommodation(s)

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP NEWBURY BERKSHIRE
United Kingdom

GPS:51.402065, -1.2162276

Telephone
Fax +44 1635 862351

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE OLIVE TREE

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  175 reviews

TripAdvisor Rating  3.8/5  514 reviews

Certificate of excellence 2025

Never again

TripAdvisor rating 2.0/5

MarieGrigg51 TripAdvisor review

Firstly we visited for the horse racing at Newbury so arrived early Saturday morning. We weee allowed to register our car for the free parking. When we arrived back to the hotel we were given our room key room 117. We were told that it was party night and we’d experience some noise. Party noise wasn’t to bad to be fair by the time we’d watched a bit of tv and nodded off the party had finished. Then the next room think 118 decided to have their own party with all their banging and shouting, slamming doors and then knocking in them again shouting Jill. Wouldn’t be so bad but this went on til 4.30am. So sadly we won’t be visiting again because when we book a hotel room we actually like to sleep. Breakfast was food and a lot of nice options especially the cooked breakfast.

Thank you for taking the time to share your experience. I’m glad to hear that you enjoyed our breakfast and appreciated the range of options, especially the cooked breakfast, and that the initial party noise was manageable. However, I’m very sorry that your night was disrupted by noise from the neighboring room. We understand how important a peaceful stay is, and it’s disappointing that you were kept awake until the early hours. If you let us know at the time, we will make sure to stop the noise from the other rooms so late at night. I truly regret that this impacted your stay and understand your decision not to return. Your feedback is invaluable in helping us improve our guests’ experience. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.0/5

Susan D. 1. Families - Confirmed reviews ALL

Convenient for our visits to Newbury.

Thank you for your feedback! We’re glad to hear that our location was convenient for your visits to Newbury. We hope to have the pleasure of welcoming you back again soon. Kind Regards, Zoltan Kovacs General Manager

Terrible

TripAdvisor rating 1.0/5

Chris T TripAdvisor review

I arrived at this hotel to a warm welcome from the lady on reception. Once checked in I proceeded to my room. It was absolutely freezing in there, I initially thought the windows must be open, they weren't. So I located the heating controls and attempted to switch it on. It was broken. A portable radiator was in the room but unplugged. This indicated to me the the broken heating must be a known issue. I made my way back down to reception to report the issue & ask if another room was available. The lady on reception confirmed the heating in that room was not working. There were also no other rooms available. When i told her how cold it was in the room she offered another radiator, which I accepted. So on the plus side the receptionist was very helpful. After quite a long drive to get here all I wanted to do was have a shower and relax in my room. Shower was out of the question as it remained too cold in the room. The first couple of hours of my stay were spent in my coat wrapped in the duvet. There was no communication in advance of my stay to inform me of the problem and check if I wanted to continue with my stay. No information on arrival to inform me of the issue. If the room is not fit to inhabited it should not be let out!! Now let's move on the the cleanliness of the room, or rather lack of it. The toilet had not been flushed and contained a huge poo. The bath had soap scum in the bottom. I was assured it had been cleaned but I very much doubt it. Overall my experience here was shocking and one whi I will not be repeating.

Thank you for sharing your feedback. I am very sorry for the issues you experienced with the heating and the cleanliness of your room. This is not the standard we aim to provide, and I completely understand how frustrating this must have been, especially after a long journey. I’m glad our receptionist was able to assist, but I appreciate this did not fully resolve the situation. We are reviewing both the heating and housekeeping procedures to prevent this from happening again. Your comments are taken very seriously, and I sincerely apologise for the disappointing experience. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Jolanta S. Couples - Confirmed reviews ALL

Stayed here recently as we had an event to attend nearby and I have to say I was pleasantly surprised. We were greeted in a friendly, warm manner on arrival. The room itself was clean and the bed/pillows were very comfy. The highlight for me was the breakfast in the morning - as someone who can't eat gluten, I was surprised at the amount of choice I had that I could eat. Normally breakfast is quite limited. Well done!

Thank you so much for your thoughtful review! We’re delighted to hear that you had such a pleasant stay and felt warmly welcomed on arrival. It’s great to know you found the room comfortable and especially enjoyed the breakfast options — we’re glad our gluten-free selection made a difference for you. Your kind words mean a lot to our team, and we hope to welcome you back again soon! Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Andy G. Families - Confirmed reviews ALL

Excellent

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Zoltan Kovacs General Manager

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Other web-users rate our hotel

  • 85 reviews 9.4/10 Location
  • 285 reviews 7.3/10 Room
  • 346 reviews 8.5/10 Service
  • 9 reviews 8.3/10 WiFi
  • 121 reviews 8.2/10 Cleanliness
  • 118 reviews 6.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.