Mercure Newbury West Grange Hotel 4 stars

We were made to feel welcome from the minute we walked through the door. Adequate parking facilities. Room was well presented spacious, staff were polite and helpful nothing was too much trouble. Would definitely go back.

A lovely hotel set in a quiet yet accessible location. The staff are absolutely wonderful - your greatest resource. From the initial telephone booking, checking in, right to the time of our departure, everything was perfect. Nothing was too much trouble and they worked tirelessly and extremely hard, all with great professionalism and pleasantness - thank you all so very much. Rooms spotlessly clean and well appointed.

Stayed a number of times, always extremely comfortable, staff helpful & pleasant.

Where to start how great everything was - staff sorting out rooms for relatives needs were patient and friendly, event staff were on the ball, the Manager extremely accommodating and ensuring I was happy with everything right through the party set up. Bedrooms all lovely, breakfast so much choice, hot and plentiful. The whole team felt like family by the end of our stay.

We use the hotel fairly frequently on our journey down to Clevedon(in North Somerset), and have always found it to be a very comfortable and well-appointed establishment. If the prices didn't rocket during the week, we'd probably stay more often!

Perfectly nice hotel, just frustrating that whatever I have in my loyalty profile, or put on the booking as special requests, are just ignored - making the process a bit pointless. (This has happened before.) Nice breakfast, odd that they stock Marmite but hide it away and only bring it out if you ask for it.

Hotel was welcoming and comfortable on a miserable wet day. Hotel was very quiet but staff were friendly and attentive. Evening meal was particularly good. Would be even better if room had a blind in the bathroom and had a towel rail.

hotel manager is well approachable and the staff, as we are a long stay guess it would be nice for the manager to spend some time with the guess during our stay. I think he is friendly and very helpful to guess and we all enjoy his company.

Staff were very friendly and room was amazing

Friendly staff, lovely hotel.

Very helpful staff. Very comfortable bed.

Public spaces OK, but our room had a air conditioning unit/generator outside the window which caused problems throughout the night. Complained at the reception, only to be told a few people have complained before about this. Spoke to the on duty manager about another matter without getting satisfaction. Asked for contact details of CEO of Mercure in this country. Nobody seemed to have any idea who this was, but eventually got a name, but no contact details. Very unlikely that we would stay at this hotel group ever again.

The drinks were extortionate - £6.60 for a pint of coke should be illegal! Room was nice but not really what I would call superior. Nice staff, although to be told that they MAY be able to russel up a sandwich for lunch was a bit of a shock.

Lovely good, friendly staff and good breakfast.

Suitable for our needs, only a one night stay. There was only two pillows on the bed, it think there should have been four.