Mercure Newbury West Grange Hotel 4 stars

TripAdvisor rating 3.5/5 367 reviews
Mercure Newbury West Grange Hotel
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+ 18 Services
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Room 1

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Children's age

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Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant and bar which serves English & European cuisine.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • 80 cover dining area perfect for private parties and wedding receptions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging unitsPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Outdoor playground for children
  • Golf
Business services
  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane
Bath Road
Midgham
RG75UP
newbury, berkshire
united kingdom

Tel: +441635273074

Fax: (+44)1635862351

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    HEATHROW At 64km / 40 miles

  • By plane

    LUTON At 93km / 58 miles

  • By car

    M4 JUNCTION 12 At 13km / 8 miles

  • By train

    THATCHAM At 1km / 1 miles

GPS :51.402065, -1.2162276

Our accommodations

Spacious room with ensuite bathroom, free WiFi, a flat screen TV and tea and coffee making facilities

Standard room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

THE OLIVE TREE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE OLIVE TREE RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE OLIVE TREE

Photo non contractuelle / Strictly non binding

Unwind in The Olive Tree Bar which serves a full range of spirits as well as brandies, liqueurs, soft drinks and beers. Snacks and light meals are also available throughout the day providing that extra bit of convenience.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE OLIVE TREE BAR

Photo non contractuelle / Strictly non binding

The Olive Tree Bar serves a full range of drinks ranging from spirits to beers as well as snacks and light meals adding that extra bit of convenience

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 65

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 5 people

Find out more

Our guest reviews for
Mercure Newbury West Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

169 reviews

tripadvisor

TripAdvisor Rating 3.5/5

367 reviews

iv…

Customer review rating 4.4/5

Iv… Families - 25/11/2019 Confirmed reviews ALL

Brilliant staff are friendly helpful very clear and up to a very good standard in the rooms

Dear IVY B., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team which I am sure will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Very good

Customer review rating 4.4/5

Mr J. C. Business - 22/11/2019 Confirmed reviews ALL

Staff very helpfull Rooms very good

Dear JOHN C., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. Furthermore, my staff will be glad to hear that they were able to make your stay more enjoyable. We are glad you enjoyed your stay and look forward to welcoming you back soon Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Need to improve on BreakFast

Customer review rating 4.4/5

Siddiq H. Business - 22/11/2019 Confirmed reviews ALL

The Fruit juice for the breakfast were diluted (Orange), Apple Drink was missing three days. So i cancelled any breakfast next visit. Scrambled eggs served had lots of butter/oil.

Dear SADIQ H., Thank you for taking the time to tell us about your experience at the Mercure Newbury West Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In terms of the breakfast, we were having some issues with the juice and scrambled eggs, however I can assure you that this has now been rectified We hope you enjoyed other parts of your stay however if you have any further comments then please do not hesitate to contact us. Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Fantastic

Customer review rating 4.4/5

John R. Business - 22/11/2019 Confirmed reviews ALL

Friendly staff great food

Dear JOHN R., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. We are glad that you enjoyed your stay and look forward to welcoming you back soon Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

One night stay

TripAdvisor rating 3.5/5

sheilaoverton54 Friends getaway - 20/11/2019 TripAdvisor review

Breakfast very good. Staff very friendly efficient and courteous. Room not good as air conditioning machine outside window made a noise all night, possibly better rooms than this one. Restaurant evening meal Average Bar service excellent

Mrs Gisela P.

Customer review rating 4.4/5

Gisela P. Couples - 17/11/2019 Confirmed reviews ALL

Lovely, clean hotel and friendly staff, breakfast was delicious!

Dear GISELA P., Thank you for your positive comments and kind words and we are glad you enjoyed your stay. We look forward to welcoming you back soon Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Absolutly Fantastic

Customer review rating 4.4/5

James Business - 14/11/2019 Confirmed reviews ALL

Stayed at your hotel for 2 nights. All your staff where great to be honest However one stood our more than the others and that was a lovely young lady by the name of Jazz nothing was to much trouble. She is a credit to your organization.

Dear JAMES R., Thank you very much for your positive review and kind comments and we are delighted that you were happy with your stay. I will also pass on your compliments to staff and especially Jazz who will be happy to hear that they were able to make your stay more enjoyable. We look forward to welcoming you back soon and please advise should you require anything further Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange

Very pleasant

Customer review rating 4.4/5

Chris C. Business - 13/11/2019 Confirmed reviews ALL

On arrival I was welcomed by the receptionist was was very helpful, The room was clean and it was a very pleasant stay. In your survey you ask How satisfied were you with Le Club AccorHotels? I am not a member so cannot answer this question

Dear CHRIS C., Thank you for your positive review and kind words and we are glad you enjoyed your stay and that all the facilities were to your satisfaction. We look forward to welcoming you back soon Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Great Service

Customer review rating 4.4/5

Alex Business - 11/11/2019 Confirmed reviews ALL

This is my third stay at the West Grange since it became a Mercure, and it's improved greatly over that time. Location is quiet but close to Newbury and Thatcham, and there's a large car park. Staff are fantastic, and on my last 2 stays I've been upgraded to a large and well furnished privilege room.

Dear ALEXANDER J., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. We are glad we could be of your service throughout your stay and are also glad you enjoy the facilities. Please do not hesitate to contact us should you require anything further and we look forward to welcoming you back soon Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

One of the nicest...

Customer review rating 4.4/5

Chris Families - 04/11/2019 Confirmed reviews ALL

Although just a one night stay I was very impressed with this hotel. Set in the countryside in pretty grounds the hotel itself is comfortable, nicely presented with nice sized rooms, comfort able beds and exceptional customer service. The young man who manned reception on the Saturday night, and served breakfast on the Sunday morning took customer service to a completely new level. Nothing was too difficult, everything was possible and all with a friendly happy attitude.

Dear CHRIS W., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel and we love serving all the guests that come and stay with us. My staff will also be happy to hear that they were able to meet your expectations in terms of guest satisfaction and service. We look forward to welcoming you back soon and please do not hesitate to contact us should you require anything further Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

(Literally!) Warm welcome and very friendly, attentive staff

Customer review rating 4.4/5

Sheila F. D. Friends - 22/10/2019 Confirmed reviews ALL

We were welcomed on my first name which was lovely. Warm and cosy feel throughout the hotel. Room facilities good and very clean. Excellent meal in the restaurant and good, varied breakfast. Taxi arranged and on site within minutes! Our third stay and hope to be back in the future.

Dear SHEILA C., Thank you for your positive review and for your kind comments. We are glad you enjoyed your recent stay and that the facilities were to your satisfaction. We look forward to welcoming you back soon Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

golden wedding celebration

Customer review rating 4.4/5

C. B. Friends - 16/10/2019 Confirmed reviews ALL

only stayed overnight to celebrate our friends golden wedding .the service and staff were excellent.and i would recommend this hotel to anyone.

Dear COLIN B., Thank you for your positive review and kind comments and we are glad all the guests enjoyed the great event which we certainly enjoyed hosting. We look forward to welcoming you back soon and should yourself or any friends/family have any enquiries then please do not hesitate to contact us. Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Nice stay

Customer review rating 4.4/5

Anonymous Business - 15/10/2019 Confirmed reviews ALL

It was only a short stay. Friendly staff and clean rooms and hotel. Was given all info I needed from reception regarding facilities etc.

Dear CONNOR P., Thank you for your kind comments and we are gld you enjoyed your stay. We look forward to welcoming you back soon hopefully for a longer stay! Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Another enjoyable stay at West Grange

Customer review rating 4.4/5

A O. Couples - 15/10/2019 Confirmed reviews ALL

Returned to West Grange after may previous visits. Richard is the most helpful and obliging hotel manager we have ever met. The staff are superb and keep the hotel immaculately clean and everything runs like clockwork

Dear ALF O., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. Furthermore, my staff will be glad to hear that they were able to make your stay more enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

bad room but was moved when i asked

Customer review rating 4.4/5

M. Business - 15/10/2019 Confirmed reviews ALL

the odd numbered rooms on second floor between 231 and 241 are all probably poor as they will suffer from the smells from the kitchen. my room was particularly bad as it was right about the high volume extractor fan in the kitchen was was noisy. but i asked to be moved the following morning (2 night stay) and the check in guy was very accommodating. well done.

Dear PHIL M., Thank you for your review and we apologise for the inconvenience caused during the initial part of your stay. However, we are glad that the room you were moved to was as per your standard and we are happy that you enjoyed the rest of your stay. We look forward to hopefully welcoming you back soon. Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Fabulous

Customer review rating 4.4/5

Linda D. Friends - 14/10/2019 Confirmed reviews ALL

Everything was great. Every member of staff was great. Facilities and food were excellent.

Dear LINDA D., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback and I will be sure to pass on the kind comments to my staff as well. We look forward to hopefully welcoming you back soon Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Could not fault our stay

Customer review rating 4.4/5

Deb K. Families - 13/10/2019 Confirmed reviews ALL

My husband and family were delighted to stay with the hotel. Immaculately clean, comfortable, extremely helpful and friendly staff. We had breakfast in our room and it was delivered hot. We just can’t fault our stay and would highly recommend the hotel

Dear DEBBIE K., Thank you for your positive review and kind comments and we are glad you enjoyed your recent stay. I will also pass on the compliments to my staff and cooking team and they will be happy to hear that they were able to make your stay more enjoyable. We look forward to welcoming you back soon Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Beautiful Countryside location!

TripAdvisor rating 3.5/5

LeeNClarke Couples - 13/10/2019 TripAdvisor review

The location is beautiful and what a English country side should be. The grounds and the hotel itself is very beautiful and the day we arrived there were 3 weddings. The location is only good if you have a car and the rooms are big and facilities etc very comfortable. The staff are friendly and breakfast is well attended and good spread of English Breakfast. There is nothing to complain about on this facility. The only complain I have is that through out Italy, Austria, Swiss and UK we stayed with Mercure and IBIS and each recognized the loyalty program customers. Each had a welcome letter and also a welcome drink. This was the only hotel that did not provide a welcome drink. In other Accor hotels, even the IBIS hotels made the effort of providing extra welcoming snacks on top of welcoming drinks and letter. This hotel does not recognize platinum members. The Accor Loyalty program is not really active world wide and inconsistent from country to country

Dear Guest, Thank you for your positive review and kind comments and we are glad you enjoyed your stay. We apologise for our error in terms of the loyalty scheme and are currently looking into the reason the system did not alert us of your platinum status, and this will be resolved in due course. We are glad you enjoyed your stay and look forward to welcoming you back soon. Kind regards Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Enjoyable and relaxing

Customer review rating 4.4/5

Piotr Business - 11/10/2019 Confirmed reviews ALL

Friendly staff, good food and great location for my needs

Dear PIOTER P., Thank you for your positive review and kind comments and we are glad you enjoyed your recent stay at the Mercure Newbury West Grange Hotel. Furthermore, my staff will be glad to hear that they were able to make your stay more enjoyable. We look forward to hopefully welcoming you back soon Sincerely, Richard Popplewell General Manager - Mercure Newbury West Grange Hotel

Great hotel in every respect

Customer review rating 4.4/5

Christene S. Couples - 08/10/2019 Confirmed reviews ALL

Great welcome and room very nice dinner great as was breakfast everyone made you welcome

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