Mercure Newbury West Grange Hotel 4 stars

Good

Clean comfortable accommodation. Pleasant welcome at reception.

Felt comfortable and safe. Like the fact not in town centre location and carparking felt safe.3 night stay so ate twice in the evenings using the room service, food was excellent, can recommend the Caesar Salad with Chicken. Staff were helpful and friendly too.

The staff we all very pleasant and helpful and the food was excellent.

We stayed in room 209 with our baby. Positives were the front of house man. I think he may have been a manager. He checked us in, but also took our orders and bought our food. So thankyou to him. The food was fantastic in the evening but also at breakfast. We ate in our room but it was trayed up for us and we loved it. Negatives. The bath had mould around the silicone. No need for it to be honest. Towels were really small. We aren't huge people either. Lots of noise from a courtyard until around 1130pm. I think it was people smoking? Then the fire alarm went off twice after midnight. A good thing was that the manager came to our room to reassure us. Lots of noise in the corridor which seemed odd that so many people were in the rooms next/opposite us despite being so empty and knowing we had a baby.

Staying on a weekly basis at the moment. The trouble is i have stayed in both the renovated ones as well as older ones. There is a marked difference. The newer rooms have no carpet, have an enclosed modern shower rather than bath. Look much nicer too. Less needless furniture. The older ones look tired. I will ask if i can have one of the newer rooms in future as so much better. Staff very friendly. Due to the pandemic, i didn't ask to change rooms when i got an old one again.

Worked well courteous staff

Just stayed for one night had a lovely meal and a few drinks what's not to like, Thank you

Ideal overnight business stay

Clean and comfortable room. Well located for business trip to Newbury.

Excellent Breakfast takeaway pack, well received, as I needed to stay for business reasons. Considering we are in the middle of a pandemic, the Hotel offered room service for food, to keep social distancing in place. Room clean and comfortable, would stay again should the need arise.

The stay was good/satisfactory. The aircon unit in room 217 was noisy and the fan was making a rattling noise. To warm up the room I had to put up with the noise. When I turned off the aircon, the noise did not stop (I waited for half an hour) until I summoned help from the gentleman on reception. They had to open the ceiling access door and they manually turned the unit off. However, the bed was comfortable and the room was clean. The steak was fabulous. Staff were helpful and very friendly (especially the young lady who worked at reception in the morning of 11.11.2020). Thank you to the management and all the staff for making us feel safe from this Covid 19 pandemic.

Good value, friendly staff and clean well-decorated rooms. A little different at the moment with the bar/restaurant being closed, but they are pleasant spaces when open. Large free car park, and a good location with easy access to Thatcham, Newbury and Reading.

We had our wedding reception and it couldn't of gone better. Jasmine was fantastic and organised everything perfectly.

Great stay, staff are following government guidance and policing this well in the hotel with residents, really reassuring to see this. Rooms and all areas of the hotel are clean along with well stocked with sanitizers etc. The WiFi works well in both the rooms and public areas. Food is well managed and safe to dine, social distancing of tables etc, nothing too much trouble for the wonderful staff that made my stay a relaxing work essential. Thanks again.