Mercure Newbury West Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 179 reviews

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Description

Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant, bar, wedding and conference facilities for upto 120 guests.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • Confirmed reservations charged at 2pm on day of arrival. Bookings cancelled if card invalid

Our accommodation(s)

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP NEWBURY BERKSHIRE
United Kingdom

GPS:51.402065, -1.2162276

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE OLIVE TREE

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  179 reviews

Customer review rating 1.0/5

Harriet D. Couples - Confirmed reviews ALL

I was extremely disappointed with my stay at this hotel and would not recommend it. Firstly, the room had a very unpleasant smell on arrival, which immediately gave a poor impression and made it uncomfortable to stay in. Unfortunately, things didn’t improve when it came to breakfast. The breakfast offering was very poor – there was hardly any food left when we arrived, and what little remained was cold and inedible. None of the items were replenished during the entire time we were there. To make matters worse, the coffee machine wasn’t working, which meant there wasn’t even a decent hot drink available. All of these issues were reported to staff, but they appeared uninterested and made little effort to resolve the problems or improve the situation. Overall, the lack of basic standards, combined with unhelpful and disengaged staff, made for a very frustrating and disappointing experience.

Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet expectations and that you experienced issues with both your room and breakfast service. This is not the standard we aim to provide. Your comments regarding the room condition, breakfast availability, coffee machine, and staff response have been noted and will be reviewed with the team so that we can address these concerns properly and improve our service. We appreciate you bringing this to our attention, and we are sorry for the frustration caused during your stay. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Joe D. Solo - Confirmed reviews ALL

Unfortunately I was unable to stay due to the change of schedule with the funeral which was very unfortunate. However, l still believe it would have been worth it.

Thank you for your review. We’re very sorry your plans changed and you were unable to stay on this occasion. We appreciate your kind sentiment and hope we can welcome you in the future under better circumstances. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Amanda M. Families - Confirmed reviews ALL

Picked this hotel as we were going to a funeral the following day at the nearby Crematorium. Initially I looked at Premier Inns but this was a similar price and came with free parking. It was comfortable, clean and the staff were pleasant and helpful.

Thank you for your thoughtful review. We’re pleased to hear you found the hotel comfortable, clean, and that our team was pleasant and helpful during your stay. We’re also glad the free parking and value compared well for your needs on such a difficult occasion. Thank you for choosing to stay with us, and we hope to welcome you back again in the future. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.0/5

David L. Friends - Confirmed reviews ALL

The hotel itself was as expected but I was disappointed in the taxi service the reception booked for us. The venue we were attending was a 10 minute ride away (3.5 miles) from the hotel but as it was booked from a Newbury provider the cost was an extortionate £33.00. The hotel should look to use more local services (Thatcham) that would likely be considerably cheaper. Taxi pricing is not the Hotel's problem per se but using such an expensive provider reflects badly on the hotel.

Thank you for your feedback. We’re pleased to hear the hotel met your expectations, but we’re sorry to learn you were disappointed with the taxi fare arranged during your stay. We do appreciate your comments regarding the provider used and will certainly take this into consideration when reviewing local taxi options for our guests. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Jenny B. Couples - Confirmed reviews ALL

Hotel is easy to find, good location. We booked to stay as we were attending wedding nearby and hotel was very accommodating to our needs. Would stay again!

Thank you for your lovely review. We’re delighted our location worked well for your visit and that the team could accommodate your needs during your stay. It’s wonderful to hear you would stay with us again, and we look forward to welcoming you back. Kind Regards, Zoltan Kovacs General Manager

Other web-users rate our hotel

  • 85 reviews 9.5/10 Location
  • 268 reviews 7.4/10 Room
  • 326 reviews 8.3/10 Service
  • 8 reviews 8.7/10 WiFi
  • 119 reviews 8.8/10 Cleanliness
  • 119 reviews 6/10 Breakfast

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