Mercure Newbury West Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 269 reviews

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Mercure Newbury West Grange Hotel - Image 1
Mercure Newbury West Grange Hotel - Image 2
Mercure Newbury West Grange Hotel - Image 3
Mercure Newbury West Grange Hotel - Image 4
Coxs Lane, Bath Road, Midgham, RG75UP NEWBURY BERKSHIRE, United Kingdom

Description

Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant, bar, wedding and conference facilities for upto 120 guests.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • Confirmed reservations charged at 2pm on day of arrival. Bookings cancelled if card invalid

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard room with 2 single beds

Photo out of - Standard room with 2 single beds

Enjoy your stay in one of our bright contemporary rooms with two single beds. The room is ideal for a trip involving business or pleasure and features and an ensuite bathroom, TV, Tea and Coffee making facilities and free WiFi

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
See availabilities

Treat yourself to one of our more luxurious rooms with one double bed. The room provides that added bit of comfort and includes a more spacious ensuite bathroom, TV, tea and coffee making facilities and free WiFi

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Printer
  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP NEWBURY BERKSHIRE
United Kingdom

GPS:51.402065, -1.2162276

Telephone
Fax +44 1635 862351

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 63 rooms
  • One room for people with reduced mobility
  • 2 connecting rooms
  • 63 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

3 Meeting rooms

Business Center

  • Business center with support staff

Sports and leisure

Golf

  • Nearby
  • Golf course 18 holes
  • On site

THE OLIVE TREE

Photo out of - THE OLIVE TREE

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Cooking style
Bistro
Capacity
60
Accessibility
Accessible service
Coxs Lane, Bath Road, Midgham, RG75UP Newbury Berkshire, United Kingdom
Telephone +44 1635 273074

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Cheque
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Unwind in The Olive Tree Bar which serves a full range of spirits as well as brandies, liqueurs, soft drinks and beers. Snacks and light meals are also available throughout the day providing that extra bit of convenience.

We are a licenced wedding venue

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  269 reviews

Customer review rating 3.5/5

Alan B. Business - Confirmed reviews ALL

Thank you for your feedback and for recognising our team's efforts. I am pleased you enjoyed your dinner, but I sincerely apologise for the issues with the bed, towels, hairdryer and restaurant cleanliness. These are not the standards we aim to deliver, and your comments will be shared with the relevant teams to ensure improvements are made. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Sue M. Friends - Confirmed reviews ALL

Thank you for such a wonderful and detailed review. We are delighted to hear that you enjoyed your stay, from the friendly welcome and attentive service to the comfortable rooms and well-appointed bathrooms. It is especially pleasing to know that you enjoyed both our breakfast selection and evening meals, and that our team made you feel welcome throughout your visit. We are also glad you appreciated our peaceful location and complimentary parking. Thank you for recommending us. We look forward to welcoming you back to Mercure Newbury West Grange Hotel for another enjoyable stay. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Glenise J. Couples - Confirmed reviews ALL

Thank you for your kind feedback. I’m delighted our reception team could accommodate your early check-in and make your arrival more comfortable despite the weather. We hope you enjoyed the rest of your stay. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Elaine B. Couples - Confirmed reviews ALL

Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, particularly the cleanliness and comfort of your room, the choice of pillows, and our excellent breakfast. It is also lovely to know that our team made you feel welcome with their friendly service. We hope to have the pleasure of welcoming you back to Mercure Newbury West Grange Hotel for another enjoyable stay in the future. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Gill C. Business - Confirmed reviews ALL

Thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay with us and that we were able to accommodate your request for a quiet room. We understand how important a peaceful environment is when working away from home. We hope to welcome you back to Mercure Newbury West Grange Hotel on your next visit. Kind Regards, Zoltan Kovacs General Manager

Thank you for your feedback and for recognising our team's efforts. I am pleased you enjoyed your dinner, but I sincerely apologise for the issues with the bed, towels, hairdryer and restaurant cleanliness. These are not the standards we aim to deliver, and your comments will be shared with the relevant teams to ensure improvements are made. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Sue M. Friends - Confirmed reviews ALL

A very friendly welcome was followed by attentive service, decent size rooms with comfy beds, a lovely bathroom with fixed and hand held spacious shower stall. Nice toiletries and towels. Heating in the bedroom was good and you can open the window. Breakfast is varied and the food is extremely good. All the staff are lovely. The evening food is delicious. I would definitely stay here again. The location is peaceful and the car park large and free.

Thank you for such a wonderful and detailed review. We are delighted to hear that you enjoyed your stay, from the friendly welcome and attentive service to the comfortable rooms and well-appointed bathrooms. It is especially pleasing to know that you enjoyed both our breakfast selection and evening meals, and that our team made you feel welcome throughout your visit. We are also glad you appreciated our peaceful location and complimentary parking. Thank you for recommending us. We look forward to welcoming you back to Mercure Newbury West Grange Hotel for another enjoyable stay. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Glenise J. Couples - Confirmed reviews ALL

We arrived earlier than check in time because it was pouring with rain and too wet to explore Newbury. We went to the reception and asked if we could check in and as our room was ready they said yes which was very much appreciated.

Thank you for your kind feedback. I’m delighted our reception team could accommodate your early check-in and make your arrival more comfortable despite the weather. We hope you enjoyed the rest of your stay. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Elaine B. Couples - Confirmed reviews ALL

Only stayed for one night but our room was very well furnished and very clean. Breakfast was excellent and the staff very friendly.

Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay, particularly the cleanliness and comfort of your room, the choice of pillows, and our excellent breakfast. It is also lovely to know that our team made you feel welcome with their friendly service. We hope to have the pleasure of welcoming you back to Mercure Newbury West Grange Hotel for another enjoyable stay in the future. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Gill C. Business - Confirmed reviews ALL

3 days working away. Id requested a quiet room which was acknowledged and it was great.

Thank you for sharing your feedback. We are pleased to hear that you enjoyed your stay with us and that we were able to accommodate your request for a quiet room. We understand how important a peaceful environment is when working away from home. We hope to welcome you back to Mercure Newbury West Grange Hotel on your next visit. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 3.5/5

Mike T. Solo - Confirmed reviews ALL

Very warm welcome on arrival by two members of staff. Plenty of space to park and I was told not to forget to register my car for parking. I was asked if I wanted to make a reservation for dinner, there were places I'd been recommended for dinner locally so I decided to venture out. I did pay extra for breakfast the next morning as I didn't initially select this. The room was nice, had everything I needed and the bed was super comfy. Temperature of the room was good. Breakfast was a slight disappointment. Not many options really. The hot food was fairly standard but the sausages and bacon didn't look very appetising. I ended up having a bowl of cereal first and then had scrambled egg on toast. Not really worth the price in honesty. Overall I would stay again if in the area. The staff were very friendly and welcoming.

Thank you for your detailed feedback. We are delighted you enjoyed the warm welcome, comfortable room and friendly service from our team. We are sorry that breakfast did not meet your expectations, and we will share your comments with our kitchen team. We appreciate your recommendation and look forward to welcoming you back. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 1.0/5

Jonathan W. Business - Confirmed reviews ALL

I checked out early, the room was full of kitchen smell, very noisy as opposite the lift and lots of door banging until late. I asked for an iron and ironing board to prepare for next day and despite agreeing they never arrived. I’m really disappointed and wouldn’t stay there again

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.0/5

Ian M. Couples - Confirmed reviews ALL

Nice peaceful hotel and comfortable beds. Only problem was that when we arrived the room was the very cold and radiator turned off so it took a while to get it warmed up - otherwise would have scored higher

Thank you for your feedback. We are pleased you found the hotel peaceful and the beds comfortable. We apologise that the room was cold on arrival and that it took some time to warm up. We will review this with our team to help ensure rooms are comfortable on arrival. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.0/5

David T. Families - Confirmed reviews ALL

Visiting relatives was the occasion. Close proximity to Reading and Swindon

Thank you for your lovely feedback. We’re pleased to hear that our location was convenient for your visit to relatives, with easy access to both Reading and Swindon. We hope to welcome you back again in the future. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 1.5/5

Bernard J. Business - Confirmed reviews ALL

When I originally booked the business stay for Mr Bernard J., I specifically instructed a member of your team to charge the company card held on file. However, when Bernard arrived at the hotel, he was informed that he had to pay the full £600 cost of the stay himself upon arrival. I was particularly disappointed to hear that the receptionist was rude when dealing with the situation. This should not have happened, especially as clear payment instructions had been provided at the time of booking. We have used this hotel several times over the past three to four years, usually a couple of times each year, and have never experienced an issue like this before. Given our previous positive experiences and the clear instructions provided, I found the level of service on this occasion extremely disappointing and unacceptable. I hope this is looked into to ensure that both payment instructions and guests are handled more professionally in future.

Thank you for your feedback and for your continued custom over the past few years. We are sorry for the inconvenience caused. Unfortunately, no company card details or payment instructions came through with the booking, which meant our team was unable to charge the card on arrival. We apologise for the confusion and are also sorry if the situation was not handled as professionally as it should have been. We appreciate your loyalty and will review the process to help avoid similar situations in the future. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Dan H. Couples - Confirmed reviews ALL

Every member of staff went above and beyond great hotel

Thank you for your wonderful feedback. We are delighted to hear that every member of our team went above and beyond to make your stay enjoyable. It is lovely to know you had such a great experience, and we hope to welcome you back again soon. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Annette J. Couples - Confirmed reviews ALL

We had a warm welcome by the frontline staff. Our room was neat and clean. There was a wedding celebration going on which we could hear but finished on the time we were advised. Overall a good nights sleep was had.

Thank you for your lovely feedback. We are pleased you received a warm welcome and found your room clean and comfortable. We are glad the wedding celebration did not unduly affect your stay and that you had a good night’s sleep. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 0.5/5

Andrew P. Solo - Confirmed reviews ALL

Room was not clean , dusty , not hovered under the bed. Bath bath panel was chipped. Hair in drawer

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Gary S. Friends - Confirmed reviews ALL

Went there for the wedding of Derek and Michelle have stated 3 times before always had a good stay

Thank you for your wonderful feedback and for choosing to stay with us for Derek and Michelle’s wedding. We are delighted to hear that you have now stayed with us three times and have always enjoyed your visits. We look forward to welcoming you back again! Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Ron G. Couples - Confirmed reviews ALL

Wonderful friendly staff and lovely facilities

Thank you for your wonderful feedback. We are delighted you enjoyed our friendly team and facilities. We look forward to welcoming you back again soon. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Wed- A. (. F. Families - Confirmed reviews ALL

2nd stay at Newbury West Grange, this time for a wedding. Plenty of parking, comfortable rooms and a decent breakfast. Staff were very helpful without being obtrusive. Even got to see a few deer roaming about in the fields behind the hotel.

Thank you for your lovely feedback, and for choosing to stay with us again. We are delighted you enjoyed the comfortable rooms, breakfast, parking and helpful service. We are glad you also got to enjoy a little wildlife during your stay! We look forward to welcoming you back for your next visit. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 3.0/5

David C. Couples - Confirmed reviews ALL

Staff very attentive & willing to help. Twin beds and walk-in shower were organised especially for us on request by Receptionist - 'Shivi'. Lack of Gluten free bread at breakfast was eventually provided on request. Shortage of small plates at Saturday breakfast. A small waste receptacle on each table would help to contain packets from sugar, sweetener, sauces, etc. Evening Menu was heavily biased towards Asian food. Allergies ruled out all but fish & chips from menu for my wife. (vegetarian, gluten free, spicy foods, avocado) No coat hooks in room - wet coats in wardrobe do not dry and share moisture with other contents of wardrobe. No safety rails in shower enclosure. Shower floor very slippery when wet. Bath mat was only discovered rolled up on top of mirror, approximately 1.8 metres above floor/eye level as we were leaving. No towel-rail or hook near the shower entrance for easy access to towel when leaving shower. Fan in shower room did not appear to be working. No air conditioning. Room was stuffy, even with open windows. Noise of kitchen fans below window, starting up at 05:30am each morning, was annoying. Could not find 'hotel guide' with information on emergency exits, restaurant times, check-out times, local amenity information (taxis, buses, trains) Otherwise pleasant stay. This hotel is adjacent to a crematorium, and probably has a steady flow of mourners as guests. Predominantly old people die, so a fair proportion of the mourners will be old. The hotel would probably benefit from making clearer provision for elderly people - (e.g.) walk-in showers, safety rails in shower-rooms and rooms, twin beds, accessible bath mats or showers with non-slip floors - than was available from the online booking facility, or initial conversation with receptionist.

Thank you for your detailed and constructive feedback. We are pleased you found our team attentive, and we will certainly pass your kind comments on to Shivi. We also appreciate the detailed points you have raised regarding breakfast, dietary options, room facilities, shower safety and the early morning kitchen noise. Your comments are valuable and will be shared with the relevant departments for review, particularly where improvements can be made to comfort, accessibility and guest information. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Sarah T. Solo - Confirmed reviews ALL

A one night stay with a good breakfast.

Thank you for your lovely feedback. We are delighted you found the hotel well located and very clean, and that you enjoyed the breakfast and helpful service from our team. We hope to welcome you back again soon. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 3.5/5

Pamela G. Solo - Confirmed reviews ALL

Suitable for what I needed but much further to walk to the crematorium than I was led to believe over the telephone.

Thank you for your feedback. We are pleased the hotel was suitable for your needs. We are sorry you found the walk to the crematorium further than expected; however, our hotel is the closest hotel to the crematorium. We appreciate your comments and hope to welcome you back again. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Susan B. Couples - Confirmed reviews ALL

Warm welcome, friendly staff

Thank you for your lovely feedback. We are delighted you received a warm welcome and found our team friendly. We look forward to welcoming you back again. Kind Regards, Zoltan Kovacs General Manager

Other web-users rate our hotel

  • 109 reviews 9.4/10 Location
  • 355 reviews 7.2/10 Room
  • 386 reviews 8.4/10 Service
  • 6 reviews 8.1/10 WiFi
  • 149 reviews 6.6/10 Breakfast
  • 148 reviews 8.4/10 Cleanliness

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