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Mercure Newbury West Grange Hotel 4 stars

Customer review rating 4.4/5 457 reviews

ALLSAFE approved hotel

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Mercure Newbury West Grange Hotel
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+ 14 Services

Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant and bar which serves English & European cuisine.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • 80 cover dining area perfect for private parties and wedding receptions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Outdoor playground for children
  • Golf Paying
Business services
  • 2 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane
Bath Road
Midgham
RG75UP newbury, berkshire
united kingdom

Tel: +441635273074

Fax: (+44)1635862351

Check-in from 14h00

Check out up to 12h00

  • By plane

    HEATHROW At 64km / 40 miles

  • By plane

    LUTON At 93km / 58 miles

  • By car

    M4 JUNCTION 12 At 13km / 8 miles

  • By train

    THATCHAM At 1km / 1 miles

GPS :51.402065, -1.2162276

Our accommodation(s)

Spacious room with ensuite bathroom, free WiFi, a flat screen TV and tea and coffee making facilities

Our restaurants and bars

THE OLIVE TREE

Type of cuisine: Bistro

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

THE OLIVE TREE RESTAURANT

Type of cuisine: International

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

THE OLIVE TREE

Unwind in The Olive Tree Bar which serves a full range of spirits as well as brandies, liqueurs, soft drinks and beers. Snacks and light meals are also available throughout the day providing that extra bit of convenience.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

THE OLIVE TREE BAR

The Olive Tree Bar serves a full range of drinks ranging from spirits to beers as well as snacks and light meals adding that extra bit of convenience

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 65

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 5 people

Find out more

Our guest reviews for
Mercure Newbury West Grange Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

457 reviews

TripAdvisor Rating 4.0/5

407 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Convenient for an overnight stay

Customer review rating 3.5/5

Mavis R. Couples - 23/09/2021 Confirmed reviews ALL

The staff were extremely helpful and friendly. We did have some issues with the room which I did not expect as we had booked a 'superior' room. There were some maintenance issues which I reported at check-out and this was dealt with in a professional and apologetic manner. Breakfast was good.

Good stay overall.

Customer review rating 4.0/5

Jane B. Couples - 22/09/2021 Confirmed reviews ALL

Helpful, friendly staff and comfortable room. We had asked for a ground floor twin room with a walk in shower as my husband has mobility problems. The room was fine , however the step up to the shower was a good 8- 10 inches high! The seal at the bottom of the shower doors was worn and as a result there was often a pool of water on the bathroom floor. When I asked if there were any purpose built rooms for disabled people we were told the hotel only had what's termed "accessible "rooms. We managed, but I think that all hotels should have rooms specifically designed and equipped for disabled people. There was a ramp leading up to the hotel but a closed door at the top. The staff were very good at opening it when they saw us, but maybe a more welcolming and accessible entry would have been more inviting. Apart from those issues we enjoyed our stay. The housekeeping staff were excellent as were the front of house team who were often overstretched. Many thanks.

Suited requirements

Customer review rating 4.0/5

Gillian Friends - 21/09/2021 Confirmed reviews ALL

Nice hotel. Friendly and helpful staff.

Fab Stay

Customer review rating 5.0/5

L.p. M. Couples - 21/09/2021 Confirmed reviews ALL

Out of this world service from pulling up in the car until leaving. Will definately be returning.

Good location. Good quality room. No lunch time services.

Customer review rating 3.0/5

John W. Couples - 20/09/2021 Confirmed reviews ALL

The location suited our needs and the room was of good quality. Unfortunately there was still no lunch service available. The main downside was that there was a tribute act on in the evening. The expected "party" atmosphere in general was not an issue. However two drunken young ladies in room 241 next to ours were an issue. At half past midnight one of them had locked herself in the room and collapsed, comatose. The other then spent almost 30 mins banging and shouting continuously on the door very loudly. I advised her to go down to reception and ask for help. Despite being able to shout very loudly in English she did not seem to have a good understanding of what I was saying! Although she did manage to quieten down, to go to a friends room for a pee, before returning to continue shouting and banging on the door. We phoned reception and the young man came up immediately and let her in! I appreciate that the hotel cannot control all of their guests, but the reason for staying was for a good nights rest.......Failed!

Great stay to go to Newbury races

Customer review rating 5.0/5

L.h. Friends - 20/09/2021 Confirmed reviews ALL

Great friendly staff.clean rooms.

Uncomfortable bed

Customer review rating 1.5/5

Penny Business - 20/09/2021 Confirmed reviews ALL

Room was basic, hard bed and breakfast was minimal. Not what I expected considering the price tag.

Richard is a stat

Customer review rating 5.0/5

Joyrobinson Couples - 18/09/2021 Confirmed reviews ALL

Initially we were allocated to the wrong room, but Richard worked his magic to get us the right room. This was not easy as he had a wedding taking place on the Saturday and we didn’t check in until 6pm. The wedding did not impact on our stay at all. Richard and his impeccable team made our couple of days with them very calm and relaxed. (Even though they were very busy with the wedding party)

Good location, comfortable.

Customer review rating 4.0/5

Colin B. Families - 18/09/2021 Confirmed reviews ALL

One night stay for family funeral. Warm welcome from Stefan. Plenty of parking spaces, attractive location, spacious, comfortable room. Enormous bed. Ian was extremely knowledgable and helpful. A delayed checkout was arranged, at no extra cost. We accompanied family members back for coffees prior to funeral. I have worked for many years in hospitality and was suprised to read some vexatious reviews; I cannot fault our stay. Stefan has promised to keep an eye out for my misplaced spectacles!

Disappointed

Customer review rating 2.5/5

Richard Business - 18/09/2021 Confirmed reviews ALL

No WiFi , lift out of service and shower was mildly warm

Customer review rating 4.5/5

Anonymous Solo - 17/09/2021 Confirmed reviews ALL

Very good.

A very friendly hotel

Customer review rating 5.0/5

David L. Couples - 16/09/2021 Confirmed reviews ALL

We had a very pleasant stay here last week. The staff were very friendly and helpful and sorted any problems out quickly and efficiently. Our evening meal and breakfast were excellent and we had a great nights sleep. This was a stop over for us going to Southampton docks do we will be back on future cruises.

The worst hotel stay I have ever had with an Accor and Mercury Hotel in all my years

Customer review rating 0.5/5

Mr B. Couples - 16/09/2021 Confirmed reviews ALL

I have written at length on another Accor feedback and Booking.com. The stay was marked by a very rude, sarcastic and simply obnoxious Hotel Manager who started arguing with me even during the initial enquiring about the booking. I have never been spoken to like that by anybody. My wife was particularly worried as to what we were letting ourselves in for. So much so that we phoned Accor Customer Care who had to ring the Mercury directly to sort out the Manager. All this stress was magnified when we had to wait for over an hour, hesitating was 65 minutes for our dinner to be served. Breakfast was shoddy for a Mercure at best. I could go on so please contact me direct.

OK

Customer review rating 3.0/5

Nathan Couples - 16/09/2021 Confirmed reviews ALL

Very hot, Bed was rock hard, long wait for food but was very nice, some of the best food i have eaten. Waiter was very nice heloful

good location

Customer review rating 4.0/5

Mrs W. Couples - 15/09/2021 Confirmed reviews ALL

one night stay for holiday purposes travelling on to Bath the following day.

Decent stay

Customer review rating 4.0/5

Ellen P. Friends - 14/09/2021 Confirmed reviews ALL

We arrived approximately 5pm Saturday 11th September and I was allocated room 204. This was a standard double. As I was unpacking and getting undressed to shower I started to notice that the bin had not been emptied, the bed was not neat it appeared slept in and no towels in the bathroom apart from one flung over the bath. This concerned me due to covid. Don't think I need to say why.

Overall very good

Customer review rating 3.5/5

Anonymous Families - 14/09/2021 Confirmed reviews ALL

A very good experience paticularly with the receptionist who went the extra mile to find us a room for early check in as we were due at a wedding. Rooms clean and spacious. Grounds very attractive. Only issue was the rudeness of the receptionist when we returned from the wedding around 11.

Good stay overall

Customer review rating 4.5/5

Carol W. Couples - 14/09/2021 Confirmed reviews ALL

Breakfast was nice, but conference room sqaushed, overall very nice.

Warm & Friendly Welcome

Customer review rating 5.0/5

Stuart H. Couples - 13/09/2021 Confirmed reviews ALL

It's not always about the hotel itself, although this was well presented, modern, clean and comfortable, it's about the Staff and this hotel's was excellent. Whilst only staying for one night, the experience was totally, without fault. WELL DONE to one and all.

Worst service from any hotel in Europe

TripAdvisor rating 1.0/5

lenbrazier 13/09/2021 TripAdvisor review

The Manager was very unhelpful,rude,sarcastic and a very discredit to Accor Hotels. Food was virtually in edible and service was very poor. The waiting staff were only interested in the young men eating. We had to wait over an hour for our food. They did not care or come to see if we were ok only when we asked twice but the response was that it was happening. Actually the whole hotel staff attitude from booking was the worst in Europe I have ever had....and I took pictures. This was even after me contacting Acccpr customer care themselves who phoned the hotel on our behalf.

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