Mercure Newbury West Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 189 reviews

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Description

Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant, bar, wedding and conference facilities for upto 120 guests.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • Confirmed reservations charged at 2pm on day of arrival. Bookings cancelled if card invalid

Our accommodation(s)

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP NEWBURY BERKSHIRE
United Kingdom

GPS:51.402065, -1.2162276

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE OLIVE TREE

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  189 reviews

Customer review rating 5.0/5

Georgia H. Families - Confirmed reviews ALL

All rooms were lovely and clean.

Thank you for your kind review. We're delighted to hear you found all of our rooms lovely and clean. We appreciate your feedback and hope to welcome you back again soon. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Ronald B. Couples - Confirmed reviews ALL

Clean, comfortable, rooms. Good bathroom and toiletries. Restaurant and Bar pleasant. Full menu and wine list not available on this occasion, but still a good selection and what we ordered was excellent. Good service.

Thank you for your kind review. We're delighted you enjoyed the comfort of the rooms, the restaurant and bar, and the service. We appreciate your understanding regarding the limited menu and wine list and look forward to welcoming you back soon. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Carolyn D. Business - Confirmed reviews ALL

We cannot praise the chap on reception enough. The room we were first given had a problem with the air conditioning, which he tried to fix for us. When he was unable to do this he changed our room to one with working air conditioning without any fuss. Breakfast was good and we will, in future, book with this hotel again.

Thank you for your wonderful review. We're delighted to hear our reception team member was able to assist you promptly and resolve the issue with your room. It's also great to know you enjoyed breakfast and that you plan to stay with us again. We really appreciate your kind feedback and look forward to welcoming you back. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 1.5/5

Duncan C. Business - Confirmed reviews ALL

Facilities very poor, no water or information in the room. Definitely not a 4star hotel. Only positive was the receptionist Laura who was very helpful with a very pleasant manner.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Rachael S. Couples - Confirmed reviews ALL

Great stay, very helpful staff and extremely comfy bed.

Thank you for your kind review. We're delighted you enjoyed your stay, especially our helpful team and comfortable beds. We hope to welcome you back again soon. Kind Regards, Zoltan Kovacs General Manager

Other web-users rate our hotel

  • 86 reviews 9.5/10 Location
  • 274 reviews 7.6/10 Room
  • 334 reviews 8.6/10 Service
  • 8 reviews 8.7/10 WiFi
  • 123 reviews 6/10 Breakfast
  • 121 reviews 9/10 Cleanliness

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