Mercure Newbury West Grange Hotel

Mercure Newbury West Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 419 reviews

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Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant and bar which serves English & European cuisine.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • 80 cover dining area perfect for private parties and wedding receptions

ALLSAFE approved hotel

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP Newbury, BERKSHIRE
United Kingdom

GPS:51.402065, -1.2162276

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious room with ensuite bathroom, free WiFi, a flat screen TV and tea and coffee making facilities

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  419 reviews

TripAdvisor Rating  3.5/5  422 reviews

Lovely Hotel

Customer review rating 5.0/5

Kim Couples - Confirmed reviews ALL

My husband and I had a wonderful stay at this hotel. The staff were very helpful and friendly. The rooms were lovely, and the bed was incredibly comfortable, like sleeping on a cloud! The food at the restaurant was top notch. We will certainly return when we find ourselves in Thatcham.

Dear KIM S., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel

Tidy hotel a bit away from amenities

Customer review rating 3.0/5

Geoff Business - Confirmed reviews ALL

Hotel was clean and tidy, cant get food till 6pm which was disappointing and it wasnt the quietest hotel ive stayed in which is not good for me as a light sleeper. Could hear a constant whirring sound, turned off my extractor but could still hear it and other clientele in the hotel clearly liked slamming doors I guess they were in and out so often for a fag and pretty much slammed the door closed every time, felt like the whole hotel shook

Dear GEOFFREY G., Thank you for taking the time to tell us about your experience at the Mercure Newbury West Grange Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel

Ok hotel maybe let down by clientele

TripAdvisor rating 3.0/5

GeoffG1976 Business - TripAdvisor review

Stayed for 3 nights earlier this month. Read a few reviews about it being unclean but the room I had was spotless. Tried the restaurant at the hotel, food was nice but couldn't get any food till 6pm and I am normally back at hotel from site by 4.15pm so wasn't happy had to wait about for food. Asked for a quiet room in my request but I could hear a lot of noise, sounded like extractor fan going all night somewhere, turned mine off by isolation switch but could still hear it, not good for me as a light sleeper and a lot of the clientele seem to be typical contractors with no respect for noise, every night from 7pm till 10pm people in and out of rooms I assume to go for a smoke but I don't think they could slam their doors any louder felt like the whole hotel shook. Location is out of the way of most things, another pub is on same road less than 5 mins walk away if fancy a change of scenery

good stay

Customer review rating 5.0/5

Sara Couples - Confirmed reviews ALL

We were welcomed by a friendly gentleman who checked us in and I believe up graded our room. He then noticed we were members so gave us a voucher for our welcome drink. The room was nice and clean. The food was good.

Dear SARA H., We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel

Excellent hotel

Customer review rating 5.0/5

Stephen Couples - Confirmed reviews ALL

Everything was perfect, room, service, foot facilities all outstanding

Dear Stephen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachel

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Other web-users rate our hotel

  • 138 reviews 9.5/10 Location
  • 448 reviews 6.2/10 Room
  • 458 reviews 8/10 Service
  • 11 reviews 7.4/10 WiFi
  • 187 reviews 7/10 Cleanliness
  • 181 reviews 6.4/10 Breakfast

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