Mercure Newbury West Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 314 reviews

Mercure Newbury West Grange Hotel - Image 1
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Description

Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant, bar, wedding and conference facilities for upto 120 guests.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • Confirmed reservations charged at 2pm on day of arrival. Bookings cancelled if card invalid

Our accommodation(s)

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP Newbury, BERKSHIRE
United Kingdom

GPS:51.402065, -1.2162276

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE OLIVE TREE

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  314 reviews

TripAdvisor Rating  3.5/5  458 reviews

No AC temperature control

Customer review rating 2.0/5

Lok Couples - Confirmed reviews ALL

It was good as we had early check in on request but the room was very warm and uncomfortable even with the windows open, and no ventilation from the bathroom.

Dear Lok, Thank you for taking the time to provide feedback on your recent stay with us. We are pleased to hear that you appreciated our efforts to accommodate your early check-in request. We apologise for any discomfort you experienced due to the room temperature and lack of ventilation. Our Executive rooms do have air conditioning and unfortunately you booked a Classic room. We do have fans available at reception on request. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience. Sincerely, Claire Page Hotel Manager

Much better

Customer review rating 5.0/5

John Couples - Confirmed reviews ALL

The problems from a week ago were fixed. Staff excellent, back on my good list again.

Dear John, Thank you for taking the time to provide feedback on your recent experience with us. We are pleased to hear that the issues you encountered last week have been resolved and that our staff was able to assist you effectively. Your satisfaction is our top priority, and we are glad to know that we have regained your trust. Please do not hesitate to reach out if you need any further assistance. Best regards, Claire Page Hotel Manager

AVOID

TripAdvisor rating 1.0/5

tmgkd TripAdvisor review

AVOID FOR WEDDINGS! I had my wedding reception here in April and it was the worst decision! Unfortunately I was very stressed and upset because of many faults of the hotel and staff. When I emailed the manager for resolution, he implied it was my fault and my guests were liars. I responded to this 3 weeks ago and I am now being ignored! Very distressing and disappointing

Dear Guest, We are truly sorry to hear about your negative experience during your wedding reception at our hotel in April. We take all feedback seriously and strive to address any issues promptly and professionally. Upon receiving your initial email, we did respond and provide detailed explanations regarding the situation. We did request a table plan from you, which unfortunately was not provided. Additionally, it was brought to our attention that some settings were changed by your family members upon their arrival, which may have contributed to the overall dissatisfaction. We apologize for any miscommunication or misunderstanding that may have occurred during this process. Please know that we value your feedback and are committed to resolving any outstanding concerns you may have. If there is anything else we can do to make amends or improve your experience with us, please do not hesitate to reach out. Sincerely, Hotel Management

Hide & seek

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

A dated hotel, staff were very hard to find at check in & in the bar area. Room was, clean tidy & ok for an overnight.

Dear Matt, Dear valued guest, Thank you for taking the time to provide feedback on your recent stay with us. We apologise for any inconvenience you experienced with locating our staff during check-in and in the bar area. Your comments have been noted, and we will address this issue internally to ensure better service moving forward. We are glad to hear that you found your room clean, tidy, and suitable for an overnight stay. Guest satisfaction is our top priority, and we appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience. Warm regards, Claire Page Hotel Manager

Budget hotel

TripAdvisor rating 2.0/5

Rob W TripAdvisor review

The most uncomfortable bed I have slept in for ages! Maybe I'm expecting too much - I guess I had expected a mid-market chain but the Mercure is budget. Clean. Drab. Service was so-so - very few guests. Breakfast was poor. I am probably spoiled! I'll try a B&B or pub next time I need to be in Thatcham.

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Other web-users rate our hotel

  • 87 reviews 9.5/10 Location
  • 359 reviews 6.1/10 Room
  • 337 reviews 7.3/10 Service
  • 9 reviews 8.5/10 WiFi
  • 184 reviews 5/10 Comfort
  • 157 reviews 5.7/10 Breakfast
  • 144 reviews 7.2/10 Cleanliness
  • 59 reviews 5.5/10 Value

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