Mercure Newbury West Grange Hotel 4 stars

Great friendly staff.clean rooms.

Room was basic, hard bed and breakfast was minimal. Not what I expected considering the price tag.

Initially we were allocated to the wrong room, but Richard worked his magic to get us the right room. This was not easy as he had a wedding taking place on the Saturday and we didn’t check in until 6pm. The wedding did not impact on our stay at all. Richard and his impeccable team made our couple of days with them very calm and relaxed. (Even though they were very busy with the wedding party)

One night stay for family funeral. Warm welcome from Stefan. Plenty of parking spaces, attractive location, spacious, comfortable room. Enormous bed. Ian was extremely knowledgable and helpful. A delayed checkout was arranged, at no extra cost. We accompanied family members back for coffees prior to funeral. I have worked for many years in hospitality and was suprised to read some vexatious reviews; I cannot fault our stay. Stefan has promised to keep an eye out for my misplaced spectacles!

No WiFi , lift out of service and shower was mildly warm

Very good.

We had a very pleasant stay here last week. The staff were very friendly and helpful and sorted any problems out quickly and efficiently. Our evening meal and breakfast were excellent and we had a great nights sleep. This was a stop over for us going to Southampton docks do we will be back on future cruises.

I have written at length on another Accor feedback and Booking.com. The stay was marked by a very rude, sarcastic and simply obnoxious Hotel Manager who started arguing with me even during the initial enquiring about the booking. I have never been spoken to like that by anybody. My wife was particularly worried as to what we were letting ourselves in for. So much so that we phoned Accor Customer Care who had to ring the Mercury directly to sort out the Manager. All this stress was magnified when we had to wait for over an hour, hesitating was 65 minutes for our dinner to be served. Breakfast was shoddy for a Mercure at best. I could go on so please contact me direct.

Very hot, Bed was rock hard, long wait for food but was very nice, some of the best food i have eaten. Waiter was very nice heloful

one night stay for holiday purposes travelling on to Bath the following day.

We arrived approximately 5pm Saturday 11th September and I was allocated room 204. This was a standard double. As I was unpacking and getting undressed to shower I started to notice that the bin had not been emptied, the bed was not neat it appeared slept in and no towels in the bathroom apart from one flung over the bath. This concerned me due to covid. Don't think I need to say why.

A very good experience paticularly with the receptionist who went the extra mile to find us a room for early check in as we were due at a wedding. Rooms clean and spacious. Grounds very attractive. Only issue was the rudeness of the receptionist when we returned from the wedding around 11.

Breakfast was nice, but conference room sqaushed, overall very nice.

It's not always about the hotel itself, although this was well presented, modern, clean and comfortable, it's about the Staff and this hotel's was excellent. Whilst only staying for one night, the experience was totally, without fault. WELL DONE to one and all.

The Manager was very unhelpful,rude,sarcastic and a very discredit to Accor Hotels. Food was virtually in edible and service was very poor. The waiting staff were only interested in the young men eating. We had to wait over an hour for our food. They did not care or come to see if we were ok only when we asked twice but the response was that it was happening. Actually the whole hotel staff attitude from booking was the worst in Europe I have ever had....and I took pictures. This was even after me contacting Acccpr customer care themselves who phoned the hotel on our behalf.