Mercure Newbury West Grange Hotel 4 stars

Dear Martin, Thank you for taking the time to provide your feedback on your recent stay with us at the Mercure Newbury West Grange Hotel. We appreciate your kind words about the comfort of our rooms and we are sorry that the air conditioning system was not working during your stay. At Mercure, we aim to provide all of our guests with a unique experience, and we strive to continuously improve our services. Your feedback is essential in helping us to achieve this. We regret that you were disappointed with your breakfast experience and apologize for any inconvenience caused by the receptionist not being available when you arrived. Thank you again for bringing this matter to our attention - it is much appreciated. We look forward to welcoming you back in the future! Kind Regards, Ankit Unnarkar Hotel Manager

Dear Philip, Thank you for choosing the Mercure Newbury West Grange Hotel for your overnight stay. We are delighted to hear that you found our location ideal for your journey, enjoyed your evening meal, and had a comfortable and quiet room. Most importantly, we are especially grateful that our friendly and helpful staff made your stay a real pleasure. We strive to provide exceptional service to all of our guests and we are thrilled that we succeeded in doing so for you. It is wonderful to hear that we were able to meet your expectations. We hope that you will come back soon so that we can keep providing pleasant experiences. Kind Regards, Ankit Unnarkar Hotel Manager

Dear Paul, Thank you for your positive review of your stay at Mercure Newbury West Grange Hotel. We are delighted to hear that our staff were professional and polite, and that you found the room clean and spacious. It is also wonderful to hear that you enjoyed the breakfast. At Mercure Newbury West Grange Hotel, we strive to make our guests feel safe and comfortable, so we are pleased to hear that this was your experience. We look forward to welcoming you back for another pleasant stay in the future. . Warm Regards, Ankit Unnarkar Hotel Manager

Dear Scott, Thank you for taking the time to leave us a review. We are really sorry to hear that you were not completely satisfied with your stay at our Mercure Newbury West Grange Hotel and apologize for any inconvenience caused. At Mercure Newbury West Grange Hotel, we strive to provide the best experience possible for all of our guests and understand how important it is to have all of the necessary amenities available in each room. Although we are disappointed that this was not the case during your stay, we will look into ways that we can improve in this area however if you could have highlighted these issue while you were here then we would have happily moved you to another room. We hope that despite these issues, you were still able to enjoy your daughter’s wedding day and appreciate you understanding as we work on improvements in all areas. We thank you again for your feedback and look forward to welcoming you back soon! Ankit Unnarkar Hotel Manager

Dear Michael, Thank you for taking the time to provide us with your feedback. We are sorry to hear that your experience did not meet your expectations. Here at Mercure Newbury West Grange Hotel, we strive to be the perfect hospitality destination for our guests and we are committed to delivering the highest standards of service. We have noted your points and will take action where necessary to ensure our guests have a great experience with us. We hope you will give us another opportunity in the future so we can show you our commitment to quality service. Ankit Unnarkar Hotel Manager