Mercure Newbury West Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 174 reviews

Mercure Newbury West Grange Hotel - Image 1
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Description

Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant, bar, wedding and conference facilities for upto 120 guests.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • Confirmed reservations charged at 2pm on day of arrival. Bookings cancelled if card invalid

Our accommodation(s)

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP NEWBURY BERKSHIRE
United Kingdom

GPS:51.402065, -1.2162276

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE OLIVE TREE

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  174 reviews

Customer review rating 4.5/5

Christopher D. Couples - Confirmed reviews ALL

Efficiently run hotel. The evening meal was welcome - wide choice, well presented with good service. We were really impressed by the breakfast - particularly the fresh, unsliced loaf available at the buffet. Would be happy to stay here again.

Thank you for your lovely feedback! We’re so pleased you enjoyed the evening meal and breakfast—especially the fresh loaf. We hope to welcome you back again soon! Kind Regards, Zoltan Kovacs General Manager

Customer review rating 5.0/5

Carole J. Couples - Confirmed reviews ALL

Nice size room with a bath as well as a shower. We love that there is a small fridge in the room. Staff are always helpful, parking is free for guests and the breakfast has loads of choice.

Thank you for your lovely review! We're glad you enjoyed the room amenities, helpful staff, free parking, and breakfast selection. We hope to welcome you back again soon. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 2.5/5

Mo D. Couples - Confirmed reviews ALL

No welcome. Reception was empty on arrival but just several reminders on the screens to register our car. Had to wait several minutes before someone arrived but no words of welcome. Just gave us our key. Room was fine but there was constant noise from the kitchen ventilator just outside our room. Went to reception to see if would could change our room and were told that the noise would go off when the kitchen had finished (which it did about 9.30pm) but they failed to inform us it would come back on at 05.15. We were not best pleased. Breakfast was fine but the staff on duty was very inactive - failed to clear away our used crockery between different courses (in fact it was still there when I went back to the table about 15 minutes later to collect something I had forgotten). Again, no words of welcome or greeting. On leaving, gentleman on reception (the manager I think) didn't ask if we enjoyed our stay - nothing! Not impressed!!

Thank you for your feedback. We’re very sorry to hear about the lack of welcome on arrival and departure, as well as the service at breakfast—this is not the standard we aim to provide. We also apologise for the disturbance from the kitchen ventilator and for not clearly communicating its operating times. Your comments have been shared with the team so we can improve. We appreciate your feedback and hope to have the opportunity to offer you a better experience in the future. Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Jardine B. Families - Confirmed reviews ALL

lovely hotel and great stay

Thank you so much for your kind words! We're delighted to hear that you had a lovely stay and enjoyed your time with us. It means a lot to our team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon! Kind Regards, Zoltan Kovacs General Manager

Customer review rating 4.5/5

Janine M. Couples - Confirmed reviews ALL

Comfortable room in a conveniently located hotel. The only problem is that there isn't a mirror that can be used whilst drying your hair.

Thank you for your kind feedback on the room and location. We appreciate your note about the mirror and will review this with our team. We hope to welcome you again soon. Kind Regards, Zoltan Kovacs General Manager

Other web-users rate our hotel

  • 81 reviews 9.4/10 Location
  • 265 reviews 7.3/10 Room
  • 327 reviews 8.5/10 Service
  • 8 reviews 8.7/10 WiFi
  • 119 reviews 8.8/10 Cleanliness
  • 111 reviews 6.4/10 Breakfast
  • 44 reviews 6.1/10 Value
  • 32 reviews 5.5/10 Bar

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