Mercure Newbury West Grange Hotel 4 stars

Check in was smooth, reception staff were fantastic! Grounds were beautiful, room was clean and fresh. The food in restaurant was very well presented and tasted great! I would recommend this hotel

easy to book at very short notice

I found the room to be comfortable, the staff personable and the Covid measures appeared to work well.

Amazing service from a warm and friendly team. Everyone was so attentive. The hotel is lovely is superb grounds - the view from the bedroom was breathtaking

Had a lovely stay. The hotel was booked as somewhere near Highclere and a treat for my wife’s 70th birthday. The room was very clean and whilst it wasn’t serviced during our stay we only had to ask for new towels etc and we were supplied immediately. To be ultra cautious we took our own anti-bac wipes and wiped all surfaces immediately after entering the room. We did not find any dust or dirt on the wipes showing how clean the room was. There were a couple of issues :- 1) I never saw any QR code for registering our presence there on the NHS COVID app. I must admit it was remiss of me as I didn’t ask but they should be plainly on show. 2) I was expecting to be temperature checked when we arrived but was never checked or asked about whether we had any symptoms. 3) On our first night we decided to eat in the hotel. Unfortunately it took 1 hour before the meal arrived. As there were only two other people in the restaurant there appeared no reason for such a long wait. So we ate out in other local pubs and restaurants after that. Other than these issues the stay was lovely. Lovely hotel, beautiful grounds, great breakfast, and would stay again.

Helpful reception staff, very nice comfortable clean room.

Booked on the day and got a far better value rate than other nearby hotels. Lots of free parking on site, always a bonus and the receptionist was friendly. Room was OK, but the bed was 2 short singles pushed together and a bit too hard. No welcome drink or upgrade provided on basis of ALL status.

The first room we stayed in was really hot and smelly. Even the cleaner noted that the room always smells. After mentioning this to the staff they offered a room with AC. This fixed our issues with the previous room.

The staff were great

My name is Brian G.… I had the good fortune to stay at the Mercure Hotel (West Grange) Near Newbury, Berks. On the night of Saturday 29.5.2021 On reception that evening was a gentleman who was very polite, organised and cheerful…. We met him again when our key card failed to gain us admission to out room (206) so he had to attend the room… We met him again at the bar….. We met him again when he took our order for dinner…. We met hem again when he brought our meal to our table… When I questioned him it turned out that other members of staff had phoned in sick only minutes before their shift was due to start and so with the exception of the cook he stepped up to the breach performing all front of house duties. Inevitably that meant that every conversation he had with every guest commenced with an apology as no-one can be at reception/in the bar/ in the restaurant at the same time. This would have curled my toes in minutes but this chap struggled on for his full shift with a smile for his guests and some humour to boot. In such a large organisation as yours I suspect his efforts would never normally reach your ears…so I am asking you if you would convey my, and my co-guests thanks for this guys intrepid efforts to make our stay as pleasant as possible. Yours sincerely, Brian G. For Brian G. & Debs Bowhay (Room 206) Alan Evans & Iain Arnott (Room 110)

Nice hotel, easy to find, handy position. Quiet

lovely room with views,

Have stayed here a few times and never disappointed. The location suits my needs, the hotel staff are very friendly and the food is good

We stayed at the hotel for 2 nights to walk in the area. Our room was a little tired and in need of a make-over but the view from our window more than compensated for this. What really made our stay were the kind and helpful staff both on reception and in the restaurant area. They all went out of their way to make our stay enjoyable.

Great location for stay, didn’t catch his name but the bloke on the desk was very friendly and couldn’t have done more to make the stay a welcome one.