Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,231 reviews

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Description

Hotel extras

  • Leisure facilities, Heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Vibrant Food and Beverage

  • Payable parking

  • Exclusive Balcony Rooms with amazing views

Our accommodation(s)

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Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE CUSTOMS SHED CARDIFF

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,231 reviews

Customer review rating 4.0/5

Richard S. Families - Confirmed reviews ALL

great location , easy parking , great reception staff , good rooms ( maybe a bottle of water should be there ) . Will stay again .Thank you

Dear Richard, Thank you for your kind feedback. We are pleased to hear that you enjoyed your comfortable stay and appreciated our location and staff. Best regards, Barbara Novotel Cardiff Centre

Customer review rating 1.5/5

Jenny O. Business - Confirmed reviews ALL

Wlislt the staff were all super friendly and the food and drinks great, we had paid for 7 executive rooms in this booking and we all got different levels of facilities. One did very well with a welcome gift of welsh cakes etc, some had bath robes, most did not, some had water, most did not. I feel that as we all paid for the same rooms we should have all had the same experience!

Dear Jenny, Thank you for sharing your feedback. We’re sorry to hear that your experiences differed between the rooms despite the same booking. Please be assured that we will look into this matter to clarify any inconsistencies and ensure better consistency in the future. We appreciate you bringing this to our attention. Kind Regards, Barbara Novotel Cardiff Centre

Customer review rating 3.5/5

Rhian J. Friends - Confirmed reviews ALL

We had a comfortable stay, however the rooms we booked all advertised as coming with sofa beds however these weren’t present. When I asked for one it never arrived - whilst this didn’t affect our stay it felt we had been sold something that we didn’t receive.

Dear Rhian, Thank you for your feedback regarding your recent experience. I apologize for the discrepancy with the sofa beds in your booked rooms. We strive to provide accurate information about our accommodations, and I appreciate your understanding in this matter. Best regards, Barbara Novotel Cardiff Centre

Customer review rating 5.0/5

Elizabeth D. Families - Confirmed reviews ALL

Perfect for city centre access

Dear Elizabeth D., Thank you for your positive feedback regarding our location. We are pleased to hear that you found our hotel perfect for city centre access. Your satisfaction is important to us, and we appreciate your kind words. Kind regards, Gabriel Guest Services

Customer review rating 4.5/5

Patrick M. Families - Confirmed reviews ALL

Title says it really. Well placed, easy parking, nice pool too to relax in post game / shopping etc

Dear Patrick M., Thank you for your kind remarks regarding your recent stay at our hotel. We are pleased to hear that you found our location convenient, enjoyed the parking facilities, and appreciated the pool area. Your feedback is invaluable to us. Kindest Regards, Gabriel Guest Services

Other web-users rate our hotel

  • 1,185 reviews 8.5/10 Location
  • 2,005 reviews 5.8/10 Room
  • 2,105 reviews 8.4/10 Service
  • 30 reviews 6.6/10 WiFi
  • 951 reviews 5.9/10 Cleanliness
  • 932 reviews 5.9/10 Comfort
  • 819 reviews 8.4/10 Breakfast
  • 757 reviews 8.2/10 Pool

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