Novotel Cardiff Centre Hotel 4 stars

TripAdvisor rating 4.0/5 2,596 reviews
Novotel Cardiff Centre
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • The Customs Shed restaurant serves international cuisine

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Cardiff Centre

Schooner Way
Atlantic Wharf
CF10 4RT
cardiff
united kingdom

Tel: +442921132800

Fax: (+44)292/0481491

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40.23km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241.38km / 150 miles

  • By train

    CARDIFF CENTRAL At 1.61km / 1 miles

GPS :51.47643, -3.167866

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior room with Queen bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room with Queen bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

THE CUSTOMS SHED CARDIFF

Type of cuisine: Other cooking style

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CUSTOMS SHED CARDIFF

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 210

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,668 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,596 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great hotel, great view from the top floor

TripAdvisor rating 4.0/5

antoinel Business - 11/12/2019 TripAdvisor review

Excellent hotel, spacious room and comfortable bed. Beautiful pool area, I never stay anywhere else when in Cardiff ! Ideally located, close to city centre and various train stations. Also, very nice dining area.

Excellent

Customer review rating 4.4/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Very satisfied Friendly Kiddies corner very useful The only thing that lets the hotel down is cleaning standards the carpets were dusty in corners especially stairs and basement

Dear LLIO G., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Nice hotel

Customer review rating 4.4/5

Dean Couples - 03/12/2019 Confirmed reviews ALL

Nice hotel, with a good restaurant/bar attached. Swimming pool and spa area are nice. Room was clean and spacious, although it took several attempts to get the key card to work.

Dear DEAN M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

rugby stay

Customer review rating 4.4/5

Richard M. Couples - 03/12/2019 Confirmed reviews ALL

did a early checkin on the accor website on friday morning turned up at the hotel around 1 o'clock sat afternoon only to find carpark was full and I could not have my room keys as the room was not ready what's the point of a early checking scheme waste of time not sure if people using car park were there just for food or staying there as when I returned to the hotel at 8.30 the carpark was nearly empty

Dear RICHARD M., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be informed early check in are on request only and we do our best to fulfil the request specially during event date in Cardiff. The hotel car park on the day was for hotel guests only and it is first come first serve basis. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Ruined surprise birthday weekend

Customer review rating 4.4/5

Anonymous Families - 02/12/2019 Confirmed reviews ALL

There was a fire alarm- myself and two young daughters were trapped in the spa area unable to open the glass doors into the main lobby. I had hit the green button the door did not respond/unlock. Staff in the lobby area saw us and were unable to open the door for us from the lobby side of door either. My daughters were distraught, screaming in fear, pulling the door so hard it was bending. Staff member told them to stop pulling it! A guest eventually came and helped and got the green button on spa side to respond. We were wet from swimming, in swim gear, bare foot, in only towels we had to wait outside in cold- no staff member offered help/extra towels guests gave us their coats. No offer of help or concern from staff on return into the building either. No staff member had come through to ladies changing area to advise/help when the alarm sounded. There was no one else in the changing rooms to help either. Staff member did go through men’s changing rooms and advised my husband what to do. Just dreadful, our children didn’t want to go back into spa again so we didn’t use it again during the rest of our stay due to their fear of it happening again. Also they were fearful as they couldn’t see their dad outside- thought he was trapped inside. Don’t need to tell you how bad that nights sleep was for us all with their fearfulness. On check out, staff member asked how our stay was, as we started to mention it was clear she was in uninterested, totally effective in her ability to respond/deal with our concern so we gave up- clearly she wasn’t going to deal with it as a concern- just blandly apologising for our experience. Also, My daughter has left something in the room, I have been asked to fill out a form for postage with my credit detail but no cost for postage- how can I be sure that I will be honestly charged, that fraud won’t be committed as I hand over my credit card details- so unsafe/unprotected for me.

Staff lovely but room had some issues

Customer review rating 4.4/5

Anonymous Couples - 02/12/2019 Confirmed reviews ALL

Lovely staff, very helpful and polite. Hotel is nice with good facilities and restaurants. Only issue was with the room due to the smell of the drains in the bathroom. Shower drain smelled like sewage first thing in the morning, not what you want and very off putting when you want a shower.

Dear SHERARD L., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Comfortable room & very helpful staff.

Customer review rating 4.4/5

Mr. M. Families - 02/12/2019 Confirmed reviews ALL

Staff were very polite & helpful, the room was comfortable & the leisure facilities were lovely.

Dear PAUL M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

not a patch on our previous stay

Customer review rating 4.4/5

Marcus C. Couples - 02/12/2019 Confirmed reviews ALL

we had to have a upgraded room and was therefore more expensive, approx £%0, i would say the far cheaper room we had previous was as nice if not nicer, other issue was having a meal Friday night the tables at the end of the var, it was really cold, my wife sat there with her coat on. food was nice and staff nice but im afraid we are disappointed :(

Dear MARCUS C., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Great

Customer review rating 4.4/5

Joseph H. Friends - 02/12/2019 Confirmed reviews ALL

Very good nice hotel

Dear JOSEPH h., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Lovely stay with family

Customer review rating 4.4/5

Anonymous Families - 01/12/2019 Confirmed reviews ALL

I have no complaints very helpful staff good breakfast clean comfortable bed

Dear SALLY E., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Professional

Customer review rating 4.4/5

Anonymous Business - 29/11/2019 Confirmed reviews ALL

Comfortable

Dear ANNE M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Lovely hotel

Customer review rating 4.4/5

Anonymous Couples - 28/11/2019 Confirmed reviews ALL

We had a lovely stay at your clean and friendly hotel

Dear Shirley C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Mrs

Customer review rating 4.4/5

Susan L. Couples - 27/11/2019 Confirmed reviews ALL

Good. There was a bit of delay on reception. Room very good Bar service good On the whole we enjoyed the stay

Dear SUSAN L., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Great family Christmas Shopping Stay

Customer review rating 4.4/5

Mr W. Families - 27/11/2019 Confirmed reviews ALL

Great stay once again at our favourite hotel. Room lovely and clean and quiet. Staff extremely helpful. Good hotel facilities. Fantastic breakfast. Short walk into town to enjoy Christmas Shopping and Winter Wonderland.

Dear LESLIE W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

great break from live

Customer review rating 4.4/5

William Couples - 26/11/2019 Confirmed reviews ALL

really relaxing

Dear WILLIAM B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Amazing

Customer review rating 4.4/5

Danielle H. Families - 26/11/2019 Confirmed reviews ALL

The moment we arrived at reception I have to say that your staff were amazing. Straight away we got two teddies for the kids, the room was ready. We went to the pool which was great, ate in the bar the first night and staff behind the bar were so friendly towards both adults and kids. Breakfast the first morning I think his name was Lit, saw I was on my own with the two kids (husband having a sleep in!) and he went into the kitchen to get some fresh strawberries for my 1 year old, she was delighted with them! Food throughout our stay was fab and my 7 year old enjoyed having the XBox in the lobby! This is our 3rd time returning to the hotel and for our next visit to Cardiff we will be again staying at the Novotel. Thank you again for a great stay in Cardiff, but most of all credit to your staff throughout the hotel they really made the stay better.

Dear DANIELLE H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Dissatisfied

Customer review rating 4.4/5

Evan J. Couples - 26/11/2019 Confirmed reviews ALL

We stay at the hotel every year and this time was not good for us. 1. Room not hovered. 2. No toilet rolls. 3. No brew kit. 4. No water. 5. House staff not friendly. 6. Staf lift jumping in front. 7. Had to go find the stuff for the room after we told the staff in the morning about stuff missing. 8. Staff not understanding what you get in the room. 9. No shower stuff.

Dear EVAN J., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and thank you for taking your time speaking with me. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager
Customer review rating 4.4/5

Anonymous Couples - 26/11/2019 Confirmed reviews ALL

The hotel is clean and the food was good but the bar was somewhat lacking. As it was our anniversary, we asked for a bottle of Tattinger champagne, but there was none available, neither was there any port or any elderflower tonic as advertised on the menu as an accompaniment to the gin. When checking out, we were changed the full hotel room and breakfast for the 2 nights, even though I had paid upfront and I wasn't provided with a copy of the invoice so I'm not sure if I was charged correctly

Dear STEVE C., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Great facility, expensive parking

Customer review rating 4.4/5

Emily Friends - 25/11/2019 Confirmed reviews ALL

I booked the Novotel Cardiff for a weekend break with a friend. It is a great location close to the centre and the bay. The hotel is clean and tidy with a great looking bar. Breakfast was standard buffet style, not outstanding but absolutely fine, we ate breakfast in one day and chose to eat out the second morning for a change. The staff were all polite and helpful and the room it's self was comfortable. My only grumble is that parking was so expensive and added on to what I had thought was a reasonable rate. Having looked back at the Accor website I feel it is misleading as the "Services and practical information" bit only highlights "pets" and "late checkout" with the red dot to advise that extra payment is needed, so I was not expecting to pay for parking. When checking in I asked for clarification and expressed my disappointment but still had to pay.

Dear EMILY R., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Perfect!

Customer review rating 4.4/5

Caroline F. Friends - 25/11/2019 Confirmed reviews ALL

Perfect. Speedy check in. Wonderful staff, really helpful. Great breakfast!

Dear CAROLINE F., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager
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