Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,237 reviews

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Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

Description

Hotel extras

  • Leisure facilities, Heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Vibrant Food and Beverage

  • Payable parking

  • Exclusive Balcony Rooms with amazing views

Our accommodation(s)

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Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Telephone
Fax +44 29 2048 1491

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Customs Shed Cardiff

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,237 reviews

TripAdvisor Rating  4.2/5  3,476 reviews

Certificate of excellence 2025

Very Disappointing Stay – Not Worth the Rating

TripAdvisor rating 1.0/5

J J TripAdvisor review

This hotel was extremely disappointing and nowhere near what I expected from a “top” hotel on TripAdvisor. The property is very dated and, more importantly, not clean. There was visible mold up the shower walls, dirty skirting boards, and overall poor cleanliness throughout the room. To make things worse, the shower head actually fell off during use. Service was also slow and inattentive, which added to the frustration. For the price and reputation, I expected much better standards, but this hotel did not deliver at all. I would strongly recommend avoiding this hotel at all costs.

Amazing stay at Cardiff

TripAdvisor rating 5.0/5

user6251937 TripAdvisor review

A big thank you to huzaifa and the team at Cardiff Novotel! Made our stay very special and memorable. We will definitely be coming back and recommend this place to friends and family

Memorable stay

TripAdvisor rating 5.0/5

Naqash K TripAdvisor review

We had an amazing time at novotel Cardiff! From check in to check out it was absolutely incredible! We wanna say a special thank you to Huzaifa and his team who has made the stay extra special! Will definitely come back!

Customer review rating 4.0/5

Meris M. Couples - Confirmed reviews ALL

Hotel great location, rooms good size and clean, good amenities. Things that let it down was serviced from reception staff poor, the restaurant disorganised and parking expensive.

Thank you for your feedback regarding your recent stay. We appreciate your positive comments about our location and room cleanliness. However, we regret that your experience with our reception staff and restaurant organization did not meet your expectations. Best regards, Novotel Cardiff Centre

Customer review rating 5.0/5

Paul C. Families - Confirmed reviews ALL

We were celebrating a birthday, the bar & restaurant team were very attentive. Chef cooked a special curry which was amazing.

Dear Paul C., Thank you for your kind words regarding our service and location. We are delighted to hear that you enjoyed the special curry prepared by our chef and that our bar and restaurant team contributed to your birthday celebration. Best regards, Eilidh Novotel Cardiff Centre

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Other web-users rate our hotel

  • 1,190 reviews 8.5/10 Location
  • 2,012 reviews 5.7/10 Room
  • 2,085 reviews 8.3/10 Service
  • 26 reviews 8.3/10 WiFi
  • 950 reviews 5.3/10 Cleanliness
  • 823 reviews 8.6/10 Breakfast
  • 813 reviews 8.2/10 Food
  • 766 reviews 8.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.