Novotel Cardiff Centre

Customer review rating (ALL Rating) 4.1/5 1,346 reviews

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Novotel Cardiff Centre - Image 1
Novotel Cardiff Centre - Image 2
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Novotel Cardiff Centre - Image 4
Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

Description

Hotel extras

  • Leisure facilities including heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms

  • Cardiff Central station is just 1.5 km away

  • Secure parking available on-site

Our accommodation(s)

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Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Telephone
Fax +44 29 2048 1491

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Customs Shed Cardiff

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,346 reviews

TripAdvisor Rating  4.1/5  3,236 reviews

Certificate of excellence 2025

Our stay

TripAdvisor rating 5.0/5

Louise M Couples - TripAdvisor review

I had a very enjoyable stay at the Novotel Cardiff. Although we arrived slightly earlier than the standard check-in time, we were promptly attended to by a most helpful gentleman on reception—possibly named David—who checked us in without delay. We were unfamiliar with the requirement to use the key to operate the lift, but when we approached the housekeeping manager, who was equally courteous, she kindly explained the procedure to us. Our room was excellent—well-appointed and impeccably clean. We also dined at The Shed for both breakfast and the evening meal, and once again, the food was of an exceptional standard with attentive service throughout. Overall, a highly positive experience and I would highly recommend this hotel.

Dirty and lots of niggles

TripAdvisor rating 2.0/5

Lisa F TripAdvisor review

When first arriving the hotel looked really nice and at first glance the room was basic but acceptable but things soon began to change with a series of annoying issues which I will list below. The worst thing however was the state of the bathroom. I ran myself a bath on arrival and when I sat in it I noticed straight away the filth around the taps and overflow and also around the bath handles (see photos). This was dirt not limescale and as the water lapped against it bits were floating off . There can be absolutely no excuse for lax cleaning. Someone is not doing their job. We reported it to reception who said they would send someone to look. Not sure whether they did look but it wasn't cleaned then or the following morning. The dirt was one thing but then to not do anything about it was worse. In addition to this: Only one lift was working and it was slow, we had to keep using the stairs. Our friends were on a different floor to us and the silly card system meant we couldn't select their floor to go to their room and vice versa. My friends health meant she can't use stairs. Also my husband went downstairs and left me in the room, didn't take the card and then couldn't get back up either by lift or stairs. The lighting in the room was very low and yellow making it difficult to see certain things, like putting on makeup. There was a light hanging off in the bathroom. Plug socket on one side of bed only. Grubby carpet. Grout missing from tiles. We asked for rooms to be close together because of my friends need for assistance, they weren't. These small niggles we could have coped with, but taking them with the dirt, made us feel that we had paid good money for a very low standard of hotel and generally felt ripped off.

Fabulous Daryna

TripAdvisor rating 5.0/5

bexxxxxxxxxxx Business - TripAdvisor review

Daryna, she was fantastic so polite, professional and lovely! Great customer service and very friendly! Lovely hotel and really would come back again!!!!! Daryna was so nice and she should be commended for her customer service ../ lovely staff and hotel

Dear bexxxxxxxxxxx, Thank you so much for your fantastic review! We’re thrilled to hear that Daryna’s polite, professional, and friendly service made such a positive impact on your stay. She truly is a valued member of our team, and your kind words will mean a lot to her. We’re delighted you enjoyed the hotel overall and look forward to welcoming you back again soon! Warm regards, Megan Evans Guest Service Team Leader

Daryna

TripAdvisor rating 5.0/5

Chloe K TripAdvisor review

Daryna is a wonderful bar lady/waitress! Her talent and kindness invites you back here! The Welsh beer is lovely as a first timer to Wales Daryna made it worth it, if I am ever around here again I will be back here, lovely rooms with Rituals!! Thank you Cardiff Centre Novotel

Dear Chloe, Thank you so much for your wonderful feedback! We’re delighted to hear that Daryna’s talent and kindness made your visit special, and that you enjoyed trying the Welsh beer for the first time. It’s also great to know you loved our rooms with Rituals products. We look forward to welcoming you back to Novotel Cardiff Centre whenever you’re in the area again! Warm regards, Megan Evans Guest Service Team Leader.

Visit with friends

TripAdvisor rating 5.0/5

Daniel H TripAdvisor review

Anthony was great, fantastic service as always very welcoming and always helpful, great to chat whenever I come for a drink. Great place to go after a day in work to chill and have some good food. Highly recommend coming here, great atmosphere watching the football.

Dear Daniel, Thank you for your wonderful review! We’re thrilled to hear that Anthony consistently provides fantastic, welcoming service and that you enjoy spending time with us after work. It’s great to know you appreciate the atmosphere, especially when watching football. We truly value your recommendation and look forward to welcoming you back to Novotel Cardiff Centre soon! Warm regards, Megan Evans Guest Service Team Leader.

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Other web-users rate our hotel

  • 1,148 reviews 8.7/10 Location
  • 2,024 reviews 5.7/10 Room
  • 1,940 reviews 8.4/10 Service
  • 26 reviews 5.8/10 WiFi
  • 1,029 reviews 5.7/10 Comfort
  • 955 reviews 5.1/10 Cleanliness
  • 828 reviews 8.9/10 Breakfast
  • 768 reviews 8.5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.