Novotel Cardiff Centre Hotel 4 stars

TripAdvisor rating 4.0/5 2,628 reviews
Novotel Cardiff Centre
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • The Customs Shed restaurant serves international cuisine

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Cardiff Centre

Schooner Way
Atlantic Wharf
CF10 4RT
cardiff
united kingdom

Tel: +442921132800

Fax: (+44)292/0481491

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40.23km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241.38km / 150 miles

  • By train

    CARDIFF CENTRAL At 1.61km / 1 miles

GPS :51.47643, -3.167866

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior room with Queen bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room with Queen bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

THE CUSTOMS SHED CARDIFF

Type of cuisine: Other cooking style

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CUSTOMS SHED CARDIFF

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 210

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,777 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,628 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Fantastic

Customer review rating 4.4/5

Vicky M. Families - 15/01/2020 Confirmed reviews ALL

We had a 2 night stay in a family room this weekend for my daughter's 11th birthday. We made full use of, and enjoyed, the swimming pool & hot tub. The breakfasts are fantastic with a full buffet including pastries, full English, pancakes, continental, cereals & toast. The bed was incredibly comfortable & the room well appointed & clean with a fantastic en-suite. The staff were fantastic. On the day of my daughter's birthday she went to breakfast with her 'birthday girl' badge on & about 10 minutes later 2 members of staff, including the chap who checked us in for breakfast, came out with a slice of carrot cake with a candle on a beautifully decorated plate saying 'happy birthday' & sang her happy birthday. I never asked for this nor did I expect it. My daughter was delighted - they really went above & beyond & were incredibly kind. The room was very hot but was fairly quickly remedied by opening the window & setting the room thermostat very low (about 15 deg) & putting the fan on high & leaving it on. I think this hotel offers fantastic value for money. The building as a former Victorian customs warehouse is both beautiful & fascinating & we all felt a little spoilt with our weekend's stay. Thank you to all who made it.

Dear VICKY M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Mrs

Customer review rating 4.4/5

Lynne Families - 13/01/2020 Confirmed reviews ALL

Fantastic hotel, great staff & excellent service.

Dear LYNNE W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

good.........

Customer review rating 4.4/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

good hotel, great location - eat in restaurant both nights of my stay. Food was good and reasonably priced but I did wait a long time for food to be served - disappointing as I was dining with a colleague who received their meal about 10 minutes before me on both nights although we asked for them together (appreciated we paid separately which may have been too much for the kitchen to deal with)

Dear PAUL J., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Fantastic

Customer review rating 4.4/5

Rhia Couples - 12/01/2020 Confirmed reviews ALL

Had a lovely time staying at the Novotel for 2 nights great atmosphere lovely staff great facilities

Dear RHIA P., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Great

Customer review rating 4.4/5

Julian Families - 12/01/2020 Confirmed reviews ALL

Novotel Cardiff Bay has everything we need. Love the pool, gym and bar. Thank you.

Dear JULIAN B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Very happy with the hotel

Customer review rating 4.4/5

Jayne Couples - 12/01/2020 Confirmed reviews ALL

Booked as a gift for my parents. They love staying at this hotel and had a great time. Staff were friendly, location is good, hotel was clean. No complaints!

Dear WAYNE M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Awful

Customer review rating 4.4/5

Anonymous Business - 12/01/2020 Confirmed reviews ALL

The cards kept losing their ability to open the room door, cleaning would forget to replenish tea/coffee and even forgot to leave clean towels. Staff polite but not welcoming.

Dear Minal T., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Unclean bathroom comically bad room service.

Customer review rating 4.4/5

Crw Families - 12/01/2020 Confirmed reviews ALL

Bathroom had lots of grime around shower and accumulated 'matter' around sink and bath. Had two rooms and both were the same. Made the mistake of using room service. Oddly had a different menu and pricing (neither of which was what was charged) in each room but when I called neither was correct and many of the item listed were unavailable. Extremely and unacceptably rude member of staff on phone and who delivered to the room. Didn't give option to charge to card already left against room so made pre authorisation pointless. No cutlery provided even after request, ended up going to get them after food was cold. In fairness after complaining I received a full refund. The restaurant manager who resolved it was extremely polite and helpful.

Dear CHRIS W., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Wonderful stay

Customer review rating 4.4/5

Sarah D. Families - 11/01/2020 Confirmed reviews ALL

I really nice stay again, however I was a little disappointed to see standards have slipped a little. Our bathroom was not entirely clean, but where there was issues it was ok, but the attention to detail was not as good as our first stay with you last year. It was a bit of an inconvenience to go back to the room to get towels for the spa during to the delivery not arriving but we managed all the same

Dear SARAH D., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Great room and service

Customer review rating 4.4/5

Liz Business - 11/01/2020 Confirmed reviews ALL

Short business stay-fully satisfied with room and friendly staff.

Dear RUTH B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager
Customer review rating 4.4/5

Martyn Solo - 08/01/2020 Confirmed reviews ALL

Perfect wouldn’t fault it

Dear MARTYN B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Nice hotel close to the centre of Cardiff

Customer review rating 4.4/5

Anonymous Solo - 08/01/2020 Confirmed reviews ALL

I had a good time at Novotel Cardiff Centre. The hotel position is in a good place, close to the centre and not far from the bay. My room was comfortable, brakfast was really good and so was the food at the bar/restaurant, which also looked cozy. It could have been a good idea to put sleepers inside the room.

Dear ENRICO C., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Excellent, as always.

Customer review rating 4.4/5

Dennis N. Couples - 08/01/2020 Confirmed reviews ALL

Clean, comfortable well equiped rooms and pleasant efficient staff in all areas.

Dear DENNIS N., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

It was good

Customer review rating 4.4/5

Jonathan D. Families - 08/01/2020 Confirmed reviews ALL

We had 3 nights there an we return every year

Dear JONATHAN D., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback from our returning guests. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Lovely hotel

Customer review rating 4.4/5

Mrs N. Families - 07/01/2020 Confirmed reviews ALL

Swimming pool was perfect for the children. They also loved the self-service pancake maker at breakfast time.

Dear KELLY N., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Reasonable hotel

Customer review rating 4.4/5

B Couples - 07/01/2020 Confirmed reviews ALL

Pleasant stay. Staff were friendly, really good breakfast with a good selection of food and plenty of it. Only issue was that the room wasn't ready at 2pm and we had to wait half an hour for it to be ready.

Dear BETH A., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Dave M.

Customer review rating 4.4/5

Anonymous Couples - 07/01/2020 Confirmed reviews ALL

We had a very good stay comfortable bed good breakfast and in a good area to be able to the city centre and Cardiff bay

Dear AMANDA M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Not bad

Customer review rating 4.4/5

Welsh M. Couples - 06/01/2020 Confirmed reviews ALL

Lovely public areas and restaurant. Mattress was a little thin and too firm. Pillows also too firm without the option of softer pillows and no spare pillows in bedroom at all.

Dear NICKY M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Excellent stay

Customer review rating 4.4/5

Terry W. Families - 06/01/2020 Confirmed reviews ALL

I booked 5 rooms for our annual family Xmas break everybody enjoyed themselves thanks to the hot E and friendly staff as per usual

Dear TERENCE W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Room was not cleaned to a good standard, there was a hair or two left from the previous guests In the bath. There was a big build up of dust u see watch the fridge. Bed was comfy, sheets were clean. Food was of a decent standard

Customer review rating 4.4/5

Wayne Families - 05/01/2020 Confirmed reviews ALL

We only stayed for one night so couldn’t comment further.

Dear WAYNE B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager
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