Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,238 reviews

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Novotel Cardiff Centre - Image 1
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Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

Description

Hotel extras

  • Leisure facilities, Heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Vibrant Food and Beverage

  • Payable parking

  • Exclusive Balcony Rooms with amazing views

Our accommodation(s)

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Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Telephone
Fax +44 29 2048 1491

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Customs Shed Cardiff

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,238 reviews

TripAdvisor Rating  4.1/5  3,449 reviews

Certificate of excellence 2025

Disappointed and disgusted!

TripAdvisor rating 1.0/5

Elouise S TripAdvisor review

As a housekeeper by trade I pay close attention to cleanliness when travelling unfortunately the room fell far below even the most basic standards. There was visible built-up grime in several areas that would only take a few minutes of proper cleaning to remove. The bathroom showed clear signs of neglect. This wasn’t a one off missed spot … this was long-term buildup that should have been addressed as part of routine housekeeping. Very disappointed, as cleanliness is one of the simplest things to get right. I could not bring myself to walk on the carpet / flooring without shoes on, even shower or be in that room longer than absolutely necessary due to the amount of stains and ingrained dirt, I did complain at the time although there was no solution and even more so no apology or further assistance hence why I’m leaving my review here which I never usually do but I just felt it necessary. Give your staff more tools and more time!

Unsafe area

TripAdvisor rating 3.0/5

Steve S TripAdvisor review

Nice hotel. Room was very big, but a bit lacking in character. The big shock was the feeling of being unsafe outside the hotel in the evening. On our return to the hotel at 8pm we were harassed by some very frightening looking people. Maybe linked to the change in usage of nearby hotels. Anyway - don’t go outside the hotel unless you take a taxi and it should be OK.

Great location to stay for couples and families as pool and associated facilities were great

TripAdvisor rating 5.0/5

S3416TOmd TripAdvisor review

Great hotel with parking and around 25 min walk to centre or shirt cab ride. Pool and facilities on site were great and staff very professional. Restaurant and breakfast service was great despite being busy

Dear guest, Thank you for your kind review. We’re delighted you enjoyed our location, pool facilities, and professional staff. It’s wonderful to hear that our restaurant and breakfast service met your expectations, even during busy times. We hope to welcome you back soon. Regards, Huzaifa

Best hotel in Cardiff city

TripAdvisor rating 5.0/5

chayada j TripAdvisor review

Nice location staffs are very helpful and nice , Monina greeted me today. She is very nice ! I didn’t show up for two trips but she managed to send me through the receipts

Dear guest, Thank you for your wonderful review. We’re delighted you enjoyed our location and found our team helpful. It’s great to hear that Mounira made a positive impression and assisted you with your receipts. We truly appreciate your kind words. Regards, Huzaifa

Customer review rating 4.0/5

Hampton S. J. Business - Confirmed reviews ALL

Booked for one night. Comfortable room, quiet.

Dear Hampton S. J., Thank you for your positive feedback. We are delighted to hear that you found your room comfortable and enjoyed a quiet stay with us. We hope to welcome you back for another pleasant experience. Best regards, Anthony, Novotel Cardiff Centre

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Other web-users rate our hotel

  • 1,211 reviews 8.5/10 Location
  • 2,033 reviews 5.7/10 Room
  • 2,099 reviews 8.4/10 Service
  • 25 reviews 8.1/10 WiFi
  • 949 reviews 5.3/10 Cleanliness
  • 836 reviews 8.7/10 Breakfast
  • 830 reviews 8.4/10 Food
  • 774 reviews 8.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.