Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 1,295 reviews

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Description

Hotel extras

  • Leisure facilities including heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms

  • Cardiff Central station is just 1.5 km away

  • Secure parking available on-site

Our accommodation(s)

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Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Customs Shed Cardiff

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,295 reviews

TripAdvisor Rating  4.1/5  3,286 reviews

Certificate of excellence 2025

Lovely hotel experience

TripAdvisor rating 5.0/5

Matthew O TripAdvisor review

Great friendly service from Holly, Sultana & Anthony. Lovely hotel and facilities. Very comfortable room and good location.

Date afternoon

TripAdvisor rating 5.0/5

karensw70 Couples - TripAdvisor review

Went for a few drinks and food with my husband . All the staff were friendly and helpful especially Anthony . Nothing was too much trouble . The burgers were lovely too and the processco is really nice . Really recommend coming here and trying the burgers .

Superb service

TripAdvisor rating 5.0/5

Jonny G TripAdvisor review

Lit the front, of house was an absolute legend! You need to keep hold of this man, he understands customer service 100%..

Customer review rating 5.0/5

Angela C. Families - Confirmed reviews ALL

Staying with my adult autistic daughter and I had worries about being coeliac and how it would be handled. I should not have worried separate area for breakfast including a toaster!

Dear Angela C., Thank you for your wonderful feedback! We are delighted to hear that you and your daughter enjoyed your stay and appreciated our coeliac-friendly options. Our team is committed to providing a welcoming and accommodating environment for all our guests. Best regards, Tom Jenkins Front Office Manager Novotel Cardiff Centre

Great service

TripAdvisor rating 5.0/5

Jamesalloway10 TripAdvisor review

Amazing service from Sultana would recommend to anyone! Always friendly and nice when I come to the hotel. The team always go over and above.

Dear James, Thank you so much for your wonderful review! We're thrilled to hear that you've consistently had great experiences with us. Sultana will be delighted to know that her service made such a positive impression on you — she truly is a valued member of our team. We appreciate your kind words and recommendation, and we're so pleased to know that our team's efforts to go above and beyond have made a difference during your visit. We look forward to welcoming you back to the hotel again soon! Warm regards Kamilla Robak

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Other web-users rate our hotel

  • 1,187 reviews 8.7/10 Location
  • 2,037 reviews 5.9/10 Room
  • 2,008 reviews 8.4/10 Service
  • 26 reviews 6/10 WiFi
  • 1,014 reviews 5.9/10 Comfort
  • 963 reviews 5.2/10 Cleanliness
  • 834 reviews 8.9/10 Breakfast
  • 796 reviews 8.7/10 Food

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