Novotel Cardiff Centre Hotel 4 stars

TripAdvisor rating 4.0/5 2,594 reviews
Novotel Cardiff Centre
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • The Customs Shed restaurant serves international cuisine

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Cardiff Centre

Schooner Way
Atlantic Wharf
CF10 4RT
cardiff
united kingdom

Tel: +442921132800

Fax: (+44)292/0481491

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40.23km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241.38km / 150 miles

  • By train

    CARDIFF CENTRAL At 1.61km / 1 miles

GPS :51.47643, -3.167866

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior room with Queen bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room with Queen bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

THE CUSTOMS SHED CARDIFF

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CUSTOMS SHED CARDIFF

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 210

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,651 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,594 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Mrs

Customer review rating 4.4/5

Susan L. Couples - 27/11/2019 Confirmed reviews ALL

Good. There was a bit of delay on reception. Room very good Bar service good On the whole we enjoyed the stay

Dear SUSAN L., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Great family Christmas Shopping Stay

Customer review rating 4.4/5

Mr W. Families - 27/11/2019 Confirmed reviews ALL

Great stay once again at our favourite hotel. Room lovely and clean and quiet. Staff extremely helpful. Good hotel facilities. Fantastic breakfast. Short walk into town to enjoy Christmas Shopping and Winter Wonderland.

Dear LESLIE W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

great break from live

Customer review rating 4.4/5

William Couples - 26/11/2019 Confirmed reviews ALL

really relaxing

Dear WILLIAM B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Amazing

Customer review rating 4.4/5

Danielle H. Families - 26/11/2019 Confirmed reviews ALL

The moment we arrived at reception I have to say that your staff were amazing. Straight away we got two teddies for the kids, the room was ready. We went to the pool which was great, ate in the bar the first night and staff behind the bar were so friendly towards both adults and kids. Breakfast the first morning I think his name was Lit, saw I was on my own with the two kids (husband having a sleep in!) and he went into the kitchen to get some fresh strawberries for my 1 year old, she was delighted with them! Food throughout our stay was fab and my 7 year old enjoyed having the XBox in the lobby! This is our 3rd time returning to the hotel and for our next visit to Cardiff we will be again staying at the Novotel. Thank you again for a great stay in Cardiff, but most of all credit to your staff throughout the hotel they really made the stay better.

Dear DANIELLE H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Dissatisfied

Customer review rating 4.4/5

Evan J. Couples - 26/11/2019 Confirmed reviews ALL

We stay at the hotel every year and this time was not good for us. 1. Room not hovered. 2. No toilet rolls. 3. No brew kit. 4. No water. 5. House staff not friendly. 6. Staf lift jumping in front. 7. Had to go find the stuff for the room after we told the staff in the morning about stuff missing. 8. Staff not understanding what you get in the room. 9. No shower stuff.

Dear EVAN J., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and thank you for taking your time speaking with me. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager
Customer review rating 4.4/5

Anonymous Couples - 26/11/2019 Confirmed reviews ALL

The hotel is clean and the food was good but the bar was somewhat lacking. As it was our anniversary, we asked for a bottle of Tattinger champagne, but there was none available, neither was there any port or any elderflower tonic as advertised on the menu as an accompaniment to the gin. When checking out, we were changed the full hotel room and breakfast for the 2 nights, even though I had paid upfront and I wasn't provided with a copy of the invoice so I'm not sure if I was charged correctly

Dear STEVE C., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Great facility, expensive parking

Customer review rating 4.4/5

Emily Friends - 25/11/2019 Confirmed reviews ALL

I booked the Novotel Cardiff for a weekend break with a friend. It is a great location close to the centre and the bay. The hotel is clean and tidy with a great looking bar. Breakfast was standard buffet style, not outstanding but absolutely fine, we ate breakfast in one day and chose to eat out the second morning for a change. The staff were all polite and helpful and the room it's self was comfortable. My only grumble is that parking was so expensive and added on to what I had thought was a reasonable rate. Having looked back at the Accor website I feel it is misleading as the "Services and practical information" bit only highlights "pets" and "late checkout" with the red dot to advise that extra payment is needed, so I was not expecting to pay for parking. When checking in I asked for clarification and expressed my disappointment but still had to pay.

Dear EMILY R., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Perfect!

Customer review rating 4.4/5

Caroline F. Friends - 25/11/2019 Confirmed reviews ALL

Perfect. Speedy check in. Wonderful staff, really helpful. Great breakfast!

Dear CAROLINE F., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager
Customer review rating 4.4/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

My husband didn't have a very good night. we were in a room with a connecting door. The couple in the other room weren't at all quiet. In fact at 12.30am they announced that they were having a cup of tea - which they did. It eventually went quiet at about 1am - which is not very satisfactory. I would like to suggest that for rooms with connecting doors that notices are out on the door advising guests that the sound travels easier through the door than it does walls. This is our first poor experience with a Novotel.

Dear EMMA C., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Lovely hotel, very family friendly.

Customer review rating 4.4/5

Anonymous Families - 25/11/2019 Confirmed reviews ALL

Hotel was lovely, great location for visiting Cardiff. Hotel was very clean, staff extremely friendly and helpful. Great area with activities for children & pool area was good for adults & children. On site restaurant had great food . Will definitely stay again when in Cardiff.

Dear KAY E., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

A lovely relaxed hotel with a warm welcome from staff.

Customer review rating 4.4/5

Chris A. Families - 25/11/2019 Confirmed reviews ALL

When we arrived we were greeted by a charming man and the service was quick and efficient. We had a lovely room and a good nights sleep. Breakfast was busy but cheerfully and expertly handled by restaurant staff. A great stay.

Dear CHRISTINE A., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Mr Brian F.

Customer review rating 4.4/5

Brian F. Couples - 24/11/2019 Confirmed reviews ALL

Very nice, comfortable room. Orange juice very week and watery at breakfast, too much so. Great pool and jacuzzi. Well done, good break

Dear BRIAN F., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Could very easily have been perfect, but sadly was not.

Customer review rating 4.4/5

Mr J. H. Couples - 24/11/2019 Confirmed reviews ALL

The booking, checking in and room allocation on arrival was superb. Staff noticed our wheelchair and immediately yet subtlety allocated a disabled adapted room, we didn’t ask for this room type as my wife can move very short flat distances. But it was very welcome to have a walk in shower. The disappointments during our stay came when leaving the room for breakfast, to get from our room to the lift the corridor was blocked for a wheelchair user by the room attendants cleaning trolley, unable to locate assistance and with fellow guests politely standing back so as presumably not to embarrass my wife I had to wheel the trolley to the end of the corridor come back and retrieve my wife. We then had an extended wait to enter the lift as only one was working for the duration of our stay and obviously we take up more room than just everyone scooting over to one corner of the lift would make. On arrival at breakfast we were saddened by the fact that the buffet area was UPSTAIRS with no disabled access, absolutely ridiculous,outdated, embarrassment all around for the staff and my wife. How can this have not been mentioned to us. Could we perhaps have had it explained and possible offered complimentary room service? Or have it explained and have been prepared for/avoided an embarrassing situation. Independence is crucial for any individual, my wife had to rely on another to choose from the buffet on her behalf. Thumbs down I’m afraid.

Dear JOHN H., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Pre Christmas break

Customer review rating 4.4/5

Chris Families - 24/11/2019 Confirmed reviews ALL

Very good

Dear CHRISTOPHER Y., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Novotel

TripAdvisor rating 4.0/5

d h Business - 23/11/2019 TripAdvisor review

This is one of our favourite hotels. The only issues are the usual.... poor soundproofing!!! Such a shame as they have a great hotel that wasn’t quite given enough investment. Only other point is half the hotel has air con and the other half doesn’t.

Thank you for posting your thoughts on here. We really value your feedback. By the way, we have 100 rooms with air conditioning and 38 rooms with air cooling which proves to be a very effective system found in most of the hotels in UK. Related to the sound proofing, please rest assured that whilst we acknowledge that the issue was unprecedented, we will further investigate to find the possible cause. I couldn't find any reports of the matter during your stay.We look forward to welcoming you back. Kind regards,

Fantastic family weekend getaway

Customer review rating 4.4/5

Lindsay Families - 20/11/2019 Confirmed reviews ALL

We stay here a lot, love the spa facilities, the kids corner with x box, the bar is like a proper character bistro and not the usual boring hotel bar, same for the restraunt / breakfast area. The breakfast is amazing, the best buffet type we've had. Even love the glass lift

Dear LINDSAY W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Convenient clean, comfortable

Customer review rating 4.4/5

Jennie Couples - 20/11/2019 Confirmed reviews ALL

Relatively straight forward to book using Tesco vouchers. Easy and quick check in. Room was nice and clean. Towels were a bit thin. Convenient for the centre. Pool was nice, as was the bar area. Breakfast was an unexpected added extra. It was ok except for the scrambled egg. Staff were all helpful and friendly. Overall, a great place to stay for a weekend in Cardiff.

Dear Jennifer V., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

coffee not working

Customer review rating 4.4/5

Pat Couples - 19/11/2019 Confirmed reviews ALL

Ok but not worth paying for executive rooms Coffee machine broken Belt missing off dressing gown Card kept failing to work on numerous occasions Only one toaster at breakfast and no bread so no toast

Dear PATRICK S., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

good

Customer review rating 4.4/5

Kate B. Families - 18/11/2019 Confirmed reviews ALL

I like the hotel and the location. The staff members very helpful and friendly so it is very important for the guest. We was treating very good. Thank you for it, but I think that hotel need more concentrate to clean the rooms and the lobby in the hotel. The room was not cleaned properly. A lot of web spiders in the lobby was hanging on the walls and the mold in the window rubber soon will start walking and catch different area.

Dear KATARZYNA B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Mr

Customer review rating 4.4/5

Anonymous Couples - 18/11/2019 Confirmed reviews ALL

Accomodation, staff and breakfast were all excellent

Dear DEREK E., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager
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