Novotel Cardiff Centre Hotel 4 stars

Starting with the positive aspects, I can say that the hotel is fairly close to the city center and that the common areas (Reception, bar and lift are very beautiful and well renovated). We have been suggested to dine in one of the best restaurant we found in the UK (the potted pig) I worked in Accor Hotels myself and I know that it can be difficult to operate with very tight budgets and I hope you will take my observation as constructive criticisms. Unfortunately the stay hasn't been as good as what we were expecting it to be. -It is not easy to access the hotel-you have to enter through the car park. We had to go to the Ibis budget to get a code to access the gate. -The whole hotel is overlooking a car park, so that the atmosphere in the bar and in the swimming pool is spoilt by the view. -The check in has been dealt by a lovely, but quite inexperienced receptionist. -The room and bathroom looked a bit tired with only 1 set of towels for 2 people. -The fitness center is not well organized: there is a dedicated reception but it is often unattended so you have to queue to be checked in and to get your towels. It is not for the guest of the hotel only, but for external guests as well. So it gets quickly crowded. The changing rooms were dirty and there are no indications about how to get to the swimming pool from the changing rooms. This was reported to the fitness center manager. -The Breakfast was average, usually what you get in a Mercure. (the Welsh and Gluten Free corners were appreciated though) The was not much staff and most of them had no badge. No hot drink was offered and you had to help yourself with the machines. The orange juice was of low quality. We asked to speak to a manager regarding some of the issues, but we have been redirected to the Fitness Center Manager only. The Hotel is not worth the 97 Pounds we paid (as LeClub Accor Members).

This was our third stay and there will be more! Such a lovely, clean, friendly, convenient hotel. I'd struggle to find anywhere I'd rather stay in Cardiff.

Very clean , friendly and professional hotel. Ate in bar, very nice food and good wine. I do use the gym and pool regularly but didn't when I stayed. The facilities looked excellent though, I will certainly consider your hotel if I'm in Wales again. Barry E. from Iteland

Great room and breakfast deal booked direct for family rugby experience. Great facilities and excellent friendly staff

A family trip to cardiff. Perfect

Great room, friendly helpful staff. Only criticism was breakfast items were cold ( bacon, sausage, eggs) both days. But could not fault test of stay. Location excellent

My husband and i, plus our two young children (and dog!) had a wonderful one night stay here. The kids loved the pool and also the fabulous kids meal in the restaurant that evening. Brilliant central location for exploring Cardiff.

- Stayed at your hotel for 5 nights - We had 2 big towels in the room upon check in that were removed by the cleaners the following day despite them being left on the towel rack indicating they did not need to be replaced. They were replaced by smaller, low quality towels. When I called reception for them to be replaced, the house keeper came to the room to explain there were no big towels and instead gave two spa towels. - The orange juice for breakfast was watered down so much that it was literally coloured water. We mentioned this to a couple of staff members who did nothing to rectify the problem

First time visiting this hotel but was pleasantly surprised could not fault any part of our stay .

We rate it at 7 only because of the lack of soundproofing between rooms. We were able to hear our neighbors talk, sneeze, snore and pee! We were lucky to have quiet neighbors. Otherwise the breakfast was really good and the sauna, steam room, swimming pool too. The staff was very friendly and helpful as well.

Fine

Came here for an overnight stay with my family. I have actually been coming here for over 10 years and it is my go to choice of hotel when visiting cardiff. We are here at least 5-6 times a year. We stayed for just the 1 night, room only. We usually like the pool area however due to promotional event this area was extremely busy so struggled to use all the facilities. Our stay was ok, there were no major issues but nothing really stood out. Rooms are looking tired and carpets needs to be changed. Stopped having breakfast there as food and service disappointing. We used to enjoy breakfast here and as soon as you sit down you would get coffee / tea brought to you. Now feels more of a dining hall experience with limited choice of food.

Great hotel good food ideally situated close to city centre

The hotel did not have my Dinner, Bed and Breakfast on the system and it took a while to sort out, which was frustrating as I had to go to my room and search for the confirmation to prove I did. Once I had it, it was amended. In addition I was unaware that parking was £12 per day so what I thought was a good deal online at £240 for two nights ended up being £264. The hotel outside of the bedrooms was lovely but the rooms, for the price, I felt were dated. I had been staying at the mercure on the edge of town and it was much more modern and value for money at £45-50 per night. On departure the system was still not sorted and when I asked for an itemised bill to double check I had not been charged, it felt like it was too difficult and I never got one, but was told its £294. I challenged this and as I thought my main meals were added to the bill. I have to say I didn't trust that the reception team were clear on the methods of my booking and or what I had booked and when you are on a tight budget but wanted to experience something a little more up market, I was left feeling disappointed, as I was expecting a £240 bill to simply keep escalating.

Although we started off dissapointed with our late night meal at the bar after our arrival - everything from then on was perfect. The room was a nice size, comfortable, quiet, and had everything we needed. Breakfast was lovely and had plenty of choice. The pool and jacuzzi was a great way to start the day. Check in and check out was fast and easy. Staff were helpful. Overall, very happy.