Novotel Cardiff Centre Hotel 4 stars

Despite the Wales v Scotland fixture being cancelled we still had a good experience

Our experience was short due to covid19 but the time we spent there was lovely we used the facilities and were happy with them. Room was clean and staff so friendly

The staff are so helpful , the rooms was very comfortable, pool and sauna and steam room very much appreciated . I will be back , came home very relaxed, this was a surprise for my wife’s Birthday and she had a wonderful time ,thanks go to All the Staff

Very good, although the only disappointment was the lack of hot water. It took ages for this to come through the taps and shower.

a pleasant stay, your bar had a limited stock of " on tap" alcohol, but the meal service & stay were very good. very disappointed in the quality of towels provided in room, hard & washed out , would be a fair description, certainly not what i expected from other Novotel stays.

I stay regularly for work with the BBC and all the TV’s are set to a max volume of 25 and it is too low for me. I strain to hear it when I’m laid in bed. Some shows are quieter than others. It’s really frustrating and annoying. I have asked members of the staff if they can increase it and they have tried but failed. I have been told other people have also complained about this.

A home away from home

Within easy walking distance of main town of Cardiff and the Bay, lovely bar and restaurant staff.

Couldn't check into room until 14.45.Was given a drink token.No working air con in Terrace Squite,Was given a little heater,Not good enough for 2 rooms. Went to pool and steam room,missing tiles very poor quality,rusty lights in my opion this hotel and our stay was more like 2 star definitely not 4 stars. The only good points of which is only 2.Alba on the front desk was excellent at her job and very syphathetic to us,also Andy the barman is a credit to your hotel. This is the 3rd time I've tried to send you a report about our stay but unfortunately my emails have not been accepted by your server.

the Staff were lovely and friendly. Had some great food and the kids enjoyed the pool immensely. We book a massage which was fantastic. Location allowed us to walk to where we needed to be

we paid extra for an executive room whilst my sister stayed in a standard room. her room was far nicer. more importantly the curtains didn't close properly to the edge of the window, meaning my children, sleeping on the sofa bed had daylight shining directly onto them, resulting in a 5.30am wake up for all of us and total exhaustion. in addition, the heating didn't work and it was freezing- i couldn't call reception to report it as the kids had fallen asleep and I didnt want to wake them- they were ok as their duvet was much thicker whereas ours was very thin. the pool was great though. I just feel disappointed that for the amount we paid, we did not get a proper night sleep.

Had a lovely stay as always. Nice room and very clean

Really enjoyed stay and would be back, however some elements were slightly worn and showing age likes carpets. Also staff could have been a bit more attentive in the rooms

There was a broken wine glass in my room. This is concerning for a lot of reasons! The room was clearly not cleaned ! The broken glass had I not of spotted it could have lead to a very nasty accident ! Especially if I had children with me ! I will send pics on request

Yet another lovely stay. Ideal as it’s easy to get to city centre especially with the new bridge. Pool is lovely. Staff are very helpful and friendly