Customer review rating 4.3/5 9,315 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton environmental UK certified hotel
Central location, located near the major shopping district
Ten fully-equipped meeting rooms for up to 200 guests
Cardiff Central station is just 1.5 km away
Leisure facilities including pool, gym and steam room
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Standard Room with Queen bed + convertible Sofa
Superior room with Queen bed
Executive Room with Queen bed
Number of meeting rooms: 10
Maximum size: 210 m²
Maximum capacity: 200 people
Maximum banquet capacity: 160 people
100% genuine reviews from our guestsFind out more
Jason J. Business - 12/09/2021 Confirmed reviews ALL
From start to finish this hotel really delivered, the check in online is simple and collecting you key card quick and friendly. The staff very helpful and informative. We used the pool and it was great, once again the staff around the spa area were excellent. Room was spotless and a good size with a comfy bed. We used the on-site restaurant and the food was amazing very tasty but simple. Breakfast was the same but again what made this stay superb was the staff, everyone was so friendly and helpful. We will definitely stay here again.
linford63 11/09/2021 TripAdvisor review
Rather over priced for room that looked tired and no robes or slippers as stipulated No 10% discount received Too many dogs hence rejected idea of restaurant meals outside patio area could have been cleaner Bar staff offered excellent attention
Well Located and good breakfast
Nik Business - 10/09/2021 Confirmed reviews ALL
Nice clean place to stay. Very close to office I was visiting. Enjoyed the breakfast
Nice hotel, a bit far out from centre
Justin Couples - 10/09/2021 Confirmed reviews ALL
Good points: large rooms, good breakfast, friendly staff, nice pool and steam room. Negative points: slightly away from the city centre, we didn't feel particularly safe walking in this area at night.
Disappointing and a bit grubby, sadly
s202021 10/09/2021 TripAdvisor review
It's shocking to read through recent reviews and find myself nodding at all of the faults pointed out. I wish I had read them through properly, rather than relying on Novotel's previously good reputation. I have no idea how they're still making money, given the amount of refunds they're having to make. All of the carpets NEED a deep steam clean; there are marks everywhere. The whole place needs a once over. Luckily the bar/breakfast area felt the cleanest of all. Customer service at the desk was fair when I complained about the state of our room (marks on the curtains, the carpets, limescale/scum on the shower head and a horrid smell in the bathroom), but this hotel is nowhere near the standard it should be. Especially post-Covid! The staff at breakfast are the standout here. One older man with a bun in particular was attentive and kind, offering the professional service one would expect. The hotel needs more staff and a big clean. The pool facilities were fine, but they do need more chairs by the pool, or just another area to place your towel. When we went down we had to put our towels on the floor as the 4 chairs were taken. It was also a shame to see that they are using single-use bowls and cups at breakfast. Why not use proper ones? They are better for the environment (even if they are compostable cups, they are likely being thrown into the garbage, I'd guess, which means they just go to landfill anyway). All in all, it was a disappointment to see what could be a wonderful hotel really drop the ball. I sincerely wonder what the manager is doing. Frankly, I was hesitant to leave a terrible review as I know from experience that many will choose to punish staff, rather than taking the information on board and understanding why things are the way that are. Are they understaffed? Do the people in charge of this hotel ever actually 'stay' in these rooms? I doubt it. It's unfathomable that whoever is in charge does not take more pride in their hotel, ensuring that both staff and customers are happy. Currently, they're running this place into the ground.
Our most recent 20 reviews
In partnership with TripAdvisor