Customer review rating 4.3/5 9,012 reviews
ALLSAFE approved hotel
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An ALLSAFE Clifton environmental UK certified hotel
Central location, located near the major shopping district
Ten fully-equipped meeting rooms for up to 200 guests
Cardiff Central station is just 1.5 km away
Leisure facilities including pool, gym and steam room
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
Contact email :
Check-in from 14h00
Check out up to 12h00
BRISTOL AIRPORT At 40.23km / 25 miles
CARDIFF WALES ARPT At 40.23km / 25 miles
LONDON HEATHROW APT At 241.38km / 150 miles
CARDIFF CENTRAL At 1.61km / 1 miles
GPS :51.47643, -3.167866
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Number of meeting rooms: 10
Maximum size: 210 m²
Maximum capacity: 200 people
Maximum banquet capacity: 160 people
100% genuine reviews from our guestsFind out more
Anonymous Business - 10/10/2020 Confirmed reviews ALL
Staff are always very good . Didn’t see Anthony on this visit but he is particularly friendly . Good to see the breakfast is getting a little mire like normal
Home from home
D W. Solo - 30/09/2020 Confirmed reviews ALL
I’ve stayed in the past and the guest experience was still as good on this occasion. The reception and leisure club staff are as welcoming and attentive as always. There are obvious differences in the hotel due to the weird and not so wonderful regulations in Wales, but they didn’t really impact on my stay. I felt relaxed throughout. Novotel Cardiff has adapted very well to the current situation from what I saw. The hotel was very quiet during my stay but there were other guests about. It did feel like having the place to yourself. I was staying for leisure and the current rules requiring pubs etc to close at 10pm meant I actually got to spend more time in the hotel than J have in the past. The room was very comfortable and I really got to unwind, which was an ideal end to the week. As always I really enjoyed using the leisure club and pool. The selection of beers in the Goods Shed has changed since I last had a drink and for the better too - great to see Goose Island Midway IPA on draught. I opted for the continental takeaway breakfast tray. I really couldn’t fault it or the experience. My breakfast was ready for me to collect at the time I’d chosen on Sunday morning. Everything was running like clockwork. I was especially impressed with the fact branded products were included In the breakfast - Frosted Shreddies, Yeo Valley yoghurt and Tropicana orange juice. I felt I had good value for money and there was more than enough for me. The croissant and pain au chocolat were delicious. Here’s to a better 2021!
Breakfast and food not to standard expected.
Jamie. Families - 26/09/2020 Confirmed reviews ALL
The staff at the hotel were perfect, cheerful and friendly and very helpful. Our issue was the standard of food and rules that management have put into place, these were because of "covid" however why, if the local pubs and restaurants can serve on china and in glasses why can't the hotel? and the quality of the food was not as expected - the breakfast was so bad, we didn't have one on the second day and went to a motorway service instead where it was significantly better.
Craig M. Families - 24/09/2020 Confirmed reviews ALL
In very difficult circumstances the hotel is doing its utmost in keeping its customers safe. I believe they are doing all they can, but in doing so the facilities are very limited (understandably so). We are returning in a fortnight (lockdown willing) for 2 nights and will have to be inventive on how to spend our time there.
Peter W. Couples - 21/09/2020 Confirmed reviews ALL
It was ok. The few negatives were: T.V broke as did the kettle and the fridge. We were offered to change rooms but it was on the last night so decided to leave it. The bathroom decor was dated as was the artwork on the walls. The quality of the food in the restaurant wasn't great. Also some of the stuff in the gyn (like barbells were rusty and the tv's were off. We were also shocked that you had to pay for parking, you need to make this more obvious on your website. The positives were that the staff were all great, really helpful, the lady on reception on the Sunday even brought us up 2 cups of tea when were mentioned our kettle was broke. Also the pool was nice.
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