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Novotel Cardiff Centre Hotel 4 stars

Customer review rating 4.3/5 9,319 reviews

ALLSAFE approved hotel

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Novotel Cardiff Centre
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+ 16 Services

Hotel extras

  • An ALLSAFE Clifton environmental UK certified hotel

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Golf Paying
  • Tennis Paying
  • Bicycles rental (nearby) Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Cardiff Centre

Schooner Way
Atlantic Wharf
CF10 4RT cardiff
united kingdom

Tel: +442921132800

Fax: (+44)292/0481491

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40.23km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241.38km / 150 miles

  • By train

    CARDIFF CENTRAL At 1.61km / 1 miles

GPS :51.47643, -3.167866

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

THE CUSTOMS SHED CARDIFF

Type of cuisine: Other cooking style

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

THE CUSTOMS SHED CARDIFF

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 210

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,319 reviews

TripAdvisor Rating 4.0/5

2,687 reviews

Very good stay

Customer review rating 4.5/5

Colin A. J. C. Couples - 14/09/2021 Confirmed reviews ALL

Check in was easy and our room lovely and spacious. The air conditioning seemed a little “tired” and took quite a while to reach a good temperature - the room was hot and airless and because of the position of our room on a main road you couldn’t have the very small opening allowed on the one window doing much good.

welsh rarebit

Customer review rating 3.5/5

Leslie W. Families - 13/09/2021 Confirmed reviews ALL

I have completed one before! however I dont recall recieving my 10% discount as a member Unaware it was a dog friendly hotel and therefore did not use the restaurant outside area was rather untidy with fag ends all around and dogs chewing wood etc room i consider was over priced and no robes or slippers but obtained extras tea and coffee easily Whilst £9 per day parking was good value i must have missed the charge on your website Bar staff were the most positive so thanks to them Maybe hotel is due a make over fairly soon Regards Les w.

Very good location and staff

Customer review rating 4.5/5

Italo Families - 13/09/2021 Confirmed reviews ALL

Very good experience for me and my family. My children enjoyed the pool and breakfast. The location is excellent to visit Cardiff centre and others nice places in the city.

Nice surprise

Customer review rating 5.0/5

Jason J. Business - 12/09/2021 Confirmed reviews ALL

From start to finish this hotel really delivered, the check in online is simple and collecting you key card quick and friendly. The staff very helpful and informative. We used the pool and it was great, once again the staff around the spa area were excellent. Room was spotless and a good size with a comfy bed. We used the on-site restaurant and the food was amazing very tasty but simple. Breakfast was the same but again what made this stay superb was the staff, everyone was so friendly and helpful. We will definitely stay here again.

wales visit

TripAdvisor rating 3.0/5

linford63 11/09/2021 TripAdvisor review

Rather over priced for room that looked tired and no robes or slippers as stipulated No 10% discount received Too many dogs hence rejected idea of restaurant meals outside patio area could have been cleaner Bar staff offered excellent attention

Well Located and good breakfast

Customer review rating 4.5/5

Nik Business - 10/09/2021 Confirmed reviews ALL

Nice clean place to stay. Very close to office I was visiting. Enjoyed the breakfast

Nice hotel, a bit far out from centre

Customer review rating 4.0/5

Justin Couples - 10/09/2021 Confirmed reviews ALL

Good points: large rooms, good breakfast, friendly staff, nice pool and steam room. Negative points: slightly away from the city centre, we didn't feel particularly safe walking in this area at night.

Disappointing and a bit grubby, sadly

TripAdvisor rating 2.0/5

s202021 10/09/2021 TripAdvisor review

It's shocking to read through recent reviews and find myself nodding at all of the faults pointed out. I wish I had read them through properly, rather than relying on Novotel's previously good reputation. I have no idea how they're still making money, given the amount of refunds they're having to make. All of the carpets NEED a deep steam clean; there are marks everywhere. The whole place needs a once over. Luckily the bar/breakfast area felt the cleanest of all. Customer service at the desk was fair when I complained about the state of our room (marks on the curtains, the carpets, limescale/scum on the shower head and a horrid smell in the bathroom), but this hotel is nowhere near the standard it should be. Especially post-Covid! The staff at breakfast are the standout here. One older man with a bun in particular was attentive and kind, offering the professional service one would expect. The hotel needs more staff and a big clean. The pool facilities were fine, but they do need more chairs by the pool, or just another area to place your towel. When we went down we had to put our towels on the floor as the 4 chairs were taken. It was also a shame to see that they are using single-use bowls and cups at breakfast. Why not use proper ones? They are better for the environment (even if they are compostable cups, they are likely being thrown into the garbage, I'd guess, which means they just go to landfill anyway). All in all, it was a disappointment to see what could be a wonderful hotel really drop the ball. I sincerely wonder what the manager is doing. Frankly, I was hesitant to leave a terrible review as I know from experience that many will choose to punish staff, rather than taking the information on board and understanding why things are the way that are. Are they understaffed? Do the people in charge of this hotel ever actually 'stay' in these rooms? I doubt it. It's unfathomable that whoever is in charge does not take more pride in their hotel, ensuring that both staff and customers are happy. Currently, they're running this place into the ground.

comfortable

Customer review rating 3.5/5

Hugh Business - 09/09/2021 Confirmed reviews ALL

room clean.bed comfortable. toilet/shower old, needing upgrade, clean but old. on checkin one (female) staff member abrupt& hostile, one male staff member over-talkative.

Disappointing

Customer review rating 2.5/5

Anonymous Couples - 08/09/2021 Confirmed reviews ALL

Air conditioning broken Dirty bath No maintenance on site

good stay

Customer review rating 4.0/5

Sarx Families - 08/09/2021 Confirmed reviews ALL

The hotel was in a ideal location, it was clean and staff were friendly. I was impressed with the whatsapp service to get items that i needed such as some peppermint tea bags. they responded very quickly.

Brilliant hotel

Customer review rating 5.0/5

Rita N. Couples - 08/09/2021 Confirmed reviews ALL

Another lovely stay at the hotel. Executive room was amazing

Novotel Cardiff clean and Covid safe

Customer review rating 4.0/5

Chris Couples - 07/09/2021 Confirmed reviews ALL

The hotel followed Covid restrictions and distancing very well. The breakfast was not up to its usual standard due to these restrictions. The breakfast for gluten free vegans could be improved. However, the staff were friendly and helpful, particularly Gyulie on the front desk. The location is great for the city centre and Cardiff bay.

Below average stay

Customer review rating 2.0/5

Tom Couples - 06/09/2021 Confirmed reviews ALL

Good location, friendly staff. However the housekeeping needs to be a higher standard. The bedding was stained on check in with hairs in the shower. The pool/spa had brown stains all over the walls and the men’s changing room was filthy.

GOOD SERVICE BUT LACK OF MAINTENANCE OF SHOWER

Customer review rating 2.5/5

Kerstin F. Couples - 06/09/2021 Confirmed reviews ALL

NICE STAFF BUT THE SHOWER WAS BLACK OF MOULD AND RUST ON SHOWER DOOR.

Nice facilities, breakfast and staff but cleanliness leaves something to be desired

Customer review rating 3.5/5

Emma H. Couples - 06/09/2021 Confirmed reviews ALL

Staff were wonderful, breakfast buffet lovely, parking convenient and really enjoyed the pool/jacuzzi area. Unfortunately however cleanliness of our room left something to be desired when we arrived.

Well located

Customer review rating 2.0/5

Zoe R. Families - 05/09/2021 Confirmed reviews ALL

Rooms need a refresh starting too long old & shabby. Room was far to hot as the air con had broken

Good location, great facilities especially with the extra seating outside

Customer review rating 4.5/5

Lee Couples - 05/09/2021 Confirmed reviews ALL

A night stay to celebrate my sons 21st in Cardiff

Really well located, pool for the kids, car park

Customer review rating 4.5/5

Claire Families - 05/09/2021 Confirmed reviews ALL

Fab, really close to city centre, great breakfast

Stay

TripAdvisor rating 3.0/5

pjacques19011962 26/08/2021 TripAdvisor review

Disappointed at breakfast as our room was 220.00 per night plus 22.00 each for breakfast. I do not expect to be served with a paper cup for coffee and a plastic cup for juice. If you are served at the bar you get a cup and saucer. Also call me old fashioned but I do not expect guests to be allowed in for breakfast wearing their pj"s. Apart from that the hotel is OK but you would expect alot more for the money you pay. Also our shower was blocked when we arrived but was sorted without any fuss.

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