Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,241 reviews

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Novotel Cardiff Centre - Image 1
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Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

Description

Hotel extras

  • Leisure facilities, Heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Vibrant Food and Beverage

  • Payable parking

  • Exclusive Balcony Rooms with amazing views

Our accommodation(s)

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Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Telephone
Fax +44 29 2048 1491

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Customs Shed Cardiff

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,241 reviews

TripAdvisor Rating  4.2/5  3,480 reviews

Certificate of excellence 2025

Fantastic stay with a beautiful balony view

TripAdvisor rating 5.0/5

Elżbieta W TripAdvisor review

Thank you do much for your wonderful hospitality during our weekend stary. We were impressed by how clean and comfortable the room was, the view from the balony was absolutely stunning. We particulary enjoyed the delicious breakfast and the exceptionally friendly and professional service. We are very happy chose your hotel and will definitely back.

Dear Guest, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you had a fantastic stay and enjoyed the cleanliness and comfort of your room, as well as the beautiful balcony view. It is especially pleasing to know that our breakfast and the friendly, professional service from our team made your weekend even more enjoyable. Your kind words truly motivate our staff to continue providing the highest level of hospitality. We are grateful that you chose to stay with us and we very much look forward to welcoming you back again in the future. Regards, Huzaifa

Very Disappointing Stay – Not Worth the Rating

TripAdvisor rating 1.0/5

J J TripAdvisor review

This hotel was extremely disappointing and nowhere near what I expected from a “top” hotel on TripAdvisor. The property is very dated and, more importantly, not clean. There was visible mold up the shower walls, dirty skirting boards, and overall poor cleanliness throughout the room. To make things worse, the shower head actually fell off during use. Service was also slow and inattentive, which added to the frustration. For the price and reputation, I expected much better standards, but this hotel did not deliver at all. I would strongly recommend avoiding this hotel at all costs.

Dear Guest, Thank you for taking the time to share your feedback. We sincerely regret to hear that your stay did not meet your expectations and that you were disappointed with several aspects of your experience. Please accept our apologies for the cleanliness issues you encountered, including the condition of the bathroom and the maintenance concern with the shower head. This is certainly not the standard we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate review and corrective action. We are also sorry to learn that you found the service to be slow and inattentive. Guest satisfaction is very important to us, and it is disappointing to know that we fell short during your visit. We truly appreciate your feedback, as it helps us identify areas that require improvement. We regret that we did not provide you with the level of quality and comfort you expected, and we hope you might consider giving us another opportunity in the future to restore your confidence in our hotel. Please feel free to reach out to us directly at h5982@accor.com Our team will make sure to resolve your concerns. Regards, Huzaifa

Amazing stay at Cardiff

TripAdvisor rating 5.0/5

user6251937 TripAdvisor review

A big thank you to huzaifa and the team at Cardiff Novotel! Made our stay very special and memorable. We will definitely be coming back and recommend this place to friends and family

Dear Guest, Thank you so much for your kind and generous feedback. We are truly delighted to hear that you had an amazing stay with us at Cardiff Novotel and that our team was able to make your visit special and memorable. Your appreciation means a great deal to us, and I will be sure to share your comments with the entire team—they will be thrilled to know their efforts made a positive impact on your experience. We are grateful for your recommendation and look forward to welcoming you back again very soon. Regards, Huzaifa

Memorable stay

TripAdvisor rating 5.0/5

Naqash K TripAdvisor review

We had an amazing time at novotel Cardiff! From check in to check out it was absolutely incredible! We wanna say a special thank you to Huzaifa and his team who has made the stay extra special! Will definitely come back!

Dear Guest, Thank you for sharing your lovely feedback. We are delighted to hear that you had a memorable and amazing stay with us at Novotel Cardiff, and that your experience from check-in to check-out was absolutely incredible. A special thank you for your kind words about our team—it truly means a lot to us and will be shared with everyone. Knowing that we were able to make your stay extra special is very rewarding, and we are thrilled to hear that you plan to return. We very much look forward to welcoming you back in the near future. Regards, Huzaifa

Customer review rating 5.0/5

Trust M. Families - Confirmed reviews ALL

Wonderful and friendly staffs and well cleaned rooms.

Thank you for your kind words regarding our staff and the cleanliness of our rooms. We are delighted to hear that you had a satisfying experience at Novotel Cardiff Centre. Your feedback is greatly appreciated. Best regards, Novotel Cardiff Centre

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,190 reviews 8.5/10 Location
  • 2,012 reviews 5.7/10 Room
  • 2,085 reviews 8.3/10 Service
  • 26 reviews 8.3/10 WiFi
  • 950 reviews 5.3/10 Cleanliness
  • 823 reviews 8.6/10 Breakfast
  • 813 reviews 8.2/10 Food
  • 766 reviews 8.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.