Novotel Cardiff Centre

Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 3.9/5 924 reviews

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Hotel extras

  • An ALLSAFE Clifton environmental UK certified hotel

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE CUSTOMS SHED CARDIFF Non contractual photo

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  924 reviews

TripAdvisor Rating  4.0/5  2,747 reviews

utilitario y hotel sucio

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

the hotel is not in good shape. and dirty

Dear CAROLINE, Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak Rooms Division Manager

good for a basic stay

Customer review rating 3.5/5

Z Couples - Confirmed reviews ALL

although the swimming pool was closed it was a pleasant stay, the breakfast in the room was a much appreciated touch and was delicious!

Dear ZOE, We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, Kamilla Robak Rooms Division Manager

Well located

Customer review rating 3.5/5

Jill Couples - Confirmed reviews ALL

Satisfactory

Dear JILLIAN, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kamilla Robak Rooms Division Manager

Ok but nothing special

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Hotel was fine. Room was large but not particularly well furnished. Bathroom was ok but in need of some fresh paint (peeling ceiling etc). Expensive for what it was.

Dear TONY R., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Julian Assistant Front Office Manager

Well located, nice breakfast, good stay

Customer review rating 5.0/5

Ezly M. Business - Confirmed reviews ALL

I enjoyed every moments.

Dear EZLY M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Julian Assistant Front Office Manager

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Other web-users rate our hotel

  • 585 reviews 9/10 Location
  • 1,246 reviews 5/10 Room
  • 1,160 reviews 8.3/10 Service
  • 8 reviews 5.9/10 WiFi
  • 656 reviews 3.8/10 Cleanliness
  • 596 reviews 4.6/10 Comfort
  • 522 reviews 7.1/10 Breakfast
  • 481 reviews 7.5/10 Pool

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