Novotel Cardiff Centre Hotel 4 stars

Never disappointed staying in Novotel , hotel so clean , staff so friendly, and located near shopping centre and mini mart .

Experience was limited as stay was only one night but hotel was friendly, room was good and everything worked.

I’ve stayed here before and have nothing to say except it’s a fantastic hotel, clean and staff are extremely helpful

Friendly staff, who were outstanding, from lady who seemed to be permantely on reception the ex SWB veteran on nights, and the breakfast staff. Breakfast at Novotel Cardiff 2nd to none. Thank you all on behalf of myself and Sharon. Next time we're in Cardiff will be staying at the Novatel

Despite the Wales v Scotland fixture being cancelled we still had a good experience

Our experience was short due to covid19 but the time we spent there was lovely we used the facilities and were happy with them. Room was clean and staff so friendly

The staff are so helpful , the rooms was very comfortable, pool and sauna and steam room very much appreciated . I will be back , came home very relaxed, this was a surprise for my wife’s Birthday and she had a wonderful time ,thanks go to All the Staff

Very good, although the only disappointment was the lack of hot water. It took ages for this to come through the taps and shower.

a pleasant stay, your bar had a limited stock of " on tap" alcohol, but the meal service & stay were very good. very disappointed in the quality of towels provided in room, hard & washed out , would be a fair description, certainly not what i expected from other Novotel stays.

I stay regularly for work with the BBC and all the TV’s are set to a max volume of 25 and it is too low for me. I strain to hear it when I’m laid in bed. Some shows are quieter than others. It’s really frustrating and annoying. I have asked members of the staff if they can increase it and they have tried but failed. I have been told other people have also complained about this.

A home away from home

Within easy walking distance of main town of Cardiff and the Bay, lovely bar and restaurant staff.

Couldn't check into room until 14.45.Was given a drink token.No working air con in Terrace Squite,Was given a little heater,Not good enough for 2 rooms. Went to pool and steam room,missing tiles very poor quality,rusty lights in my opion this hotel and our stay was more like 2 star definitely not 4 stars. The only good points of which is only 2.Alba on the front desk was excellent at her job and very syphathetic to us,also Andy the barman is a credit to your hotel. This is the 3rd time I've tried to send you a report about our stay but unfortunately my emails have not been accepted by your server.

the Staff were lovely and friendly. Had some great food and the kids enjoyed the pool immensely. We book a massage which was fantastic. Location allowed us to walk to where we needed to be

we paid extra for an executive room whilst my sister stayed in a standard room. her room was far nicer. more importantly the curtains didn't close properly to the edge of the window, meaning my children, sleeping on the sofa bed had daylight shining directly onto them, resulting in a 5.30am wake up for all of us and total exhaustion. in addition, the heating didn't work and it was freezing- i couldn't call reception to report it as the kids had fallen asleep and I didnt want to wake them- they were ok as their duvet was much thicker whereas ours was very thin. the pool was great though. I just feel disappointed that for the amount we paid, we did not get a proper night sleep.