Novotel Cardiff Centre Hotel 4 stars

Customer review rating 4.4/5 8,928 reviews

Novotel Cardiff Centre
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • The Customs Shed restaurant serves international cuisine

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Cardiff Centre

Schooner Way
Atlantic Wharf
CF10 4RT
cardiff
united kingdom

Tel: +442921132800

Fax: (+44)292/0481491

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40.23km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241.38km / 150 miles

  • By train

    CARDIFF CENTRAL At 1.61km / 1 miles

GPS :51.47643, -3.167866

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Queen bed + convertible Sofa

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior room with Queen bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Executive Room with Queen bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

THE CUSTOMS SHED CARDIFF

Type of cuisine: Other cooking style

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CUSTOMS SHED CARDIFF

Non contractual photo

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 210

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,928 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,637 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Rate too high

Customer review rating 4.4/5

Tim E. Couples - 23/03/2020 Confirmed reviews ALL

Great hotel. The room rate was very high. The Rugby match was cancelled and we have requested a partial refund.

Dear TIM E., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. May I please ask if you could provide further information in regards with partial refund comment. I am unable to locate any further information or any records. I fully understand the last minute cancellation for the event was disappointing for everyone. Unfortunately the decision was beyond the hotel control and I am certain the cancellation outcome was a difficult decision taken by the welsh government. Please provide the information at your earliest opportunity. Thank you and look forward to your reply. Sincerely, John Wong Rooms Division Manager

Well located

Customer review rating 4.4/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Never disappointed staying in Novotel , hotel so clean , staff so friendly, and located near shopping centre and mini mart .

Dear ANGGUN F., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Ideally located for what I needed

Customer review rating 4.4/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Experience was limited as stay was only one night but hotel was friendly, room was good and everything worked.

Dear PETERMR M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Great hotel, clean and in a top location

Customer review rating 4.4/5

Simon Couples - 23/03/2020 Confirmed reviews ALL

I’ve stayed here before and have nothing to say except it’s a fantastic hotel, clean and staff are extremely helpful

Dear SIMON R., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Great place to stay. Staff were outstanding

Customer review rating 4.4/5

Mark B. Couples - 21/03/2020 Confirmed reviews ALL

Friendly staff, who were outstanding, from lady who seemed to be permantely on reception the ex SWB veteran on nights, and the breakfast staff. Breakfast at Novotel Cardiff 2nd to none. Thank you all on behalf of myself and Sharon. Next time we're in Cardiff will be staying at the Novatel

Dear MARK b., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

6 Nations weekend

Customer review rating 4.4/5

Neil T. Friends - 21/03/2020 Confirmed reviews ALL

Despite the Wales v Scotland fixture being cancelled we still had a good experience

Dear NEIL T., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Lovely hotel

Customer review rating 4.4/5

S. Couples - 21/03/2020 Confirmed reviews ALL

Our experience was short due to covid19 but the time we spent there was lovely we used the facilities and were happy with them. Room was clean and staff so friendly

Dear NICHOLAS S., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Great location

Customer review rating 4.4/5

Alan D. Couples - 19/03/2020 Confirmed reviews ALL

The staff are so helpful , the rooms was very comfortable, pool and sauna and steam room very much appreciated . I will be back , came home very relaxed, this was a surprise for my wife’s Birthday and she had a wonderful time ,thanks go to All the Staff

Dear ALAN D., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Good

Customer review rating 4.4/5

Anonymous Business - 17/03/2020 Confirmed reviews ALL

Very good, although the only disappointment was the lack of hot water. It took ages for this to come through the taps and shower.

Dear LUKE A., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

well located

Customer review rating 4.4/5

Bj Couples - 16/03/2020 Confirmed reviews ALL

a pleasant stay, your bar had a limited stock of " on tap" alcohol, but the meal service & stay were very good. very disappointed in the quality of towels provided in room, hard & washed out , would be a fair description, certainly not what i expected from other Novotel stays.

Dear BRYAN J., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Tv volume is set too low!! I can’t hear it!

Customer review rating 4.4/5

Abbi C. Business - 12/03/2020 Confirmed reviews ALL

I stay regularly for work with the BBC and all the TV’s are set to a max volume of 25 and it is too low for me. I strain to hear it when I’m laid in bed. Some shows are quieter than others. It’s really frustrating and annoying. I have asked members of the staff if they can increase it and they have tried but failed. I have been told other people have also complained about this.

Dear ABBI C., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately we are unable to increase the TV volume in our bedrooms which has been preset to avoid any potential noise disturbance across bedrooms. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please do not hesitate to contact myself directly on 02… (option 7) should you wish to discuss further. Sincerely, John Wong Rooms Division Manager

Excellent

Customer review rating 4.4/5

Will Business - 11/03/2020 Confirmed reviews ALL

A home away from home

Dear WILLIAM A., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Lovey staff

Customer review rating 4.4/5

Anonymous Friends - 10/03/2020 Confirmed reviews ALL

Within easy walking distance of main town of Cardiff and the Bay, lovely bar and restaurant staff.

Dear LINDA C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Poor stay late check in no heating in Squite.

Customer review rating 4.4/5

John R. Couples - 09/03/2020 Confirmed reviews ALL

Couldn't check into room until 14.45.Was given a drink token.No working air con in Terrace Squite,Was given a little heater,Not good enough for 2 rooms. Went to pool and steam room,missing tiles very poor quality,rusty lights in my opion this hotel and our stay was more like 2 star definitely not 4 stars. The only good points of which is only 2.Alba on the front desk was excellent at her job and very syphathetic to us,also Andy the barman is a credit to your hotel. This is the 3rd time I've tried to send you a report about our stay but unfortunately my emails have not been accepted by your server.

Dear JOHN R., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

lovely stay, with friendly staff

Customer review rating 4.4/5

Graham Families - 09/03/2020 Confirmed reviews ALL

the Staff were lovely and friendly. Had some great food and the kids enjoyed the pool immensely. We book a massage which was fantastic. Location allowed us to walk to where we needed to be

Dear GRAHAM S., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager
Customer review rating 4.4/5

Nic Families - 09/03/2020 Confirmed reviews ALL

we paid extra for an executive room whilst my sister stayed in a standard room. her room was far nicer. more importantly the curtains didn't close properly to the edge of the window, meaning my children, sleeping on the sofa bed had daylight shining directly onto them, resulting in a 5.30am wake up for all of us and total exhaustion. in addition, the heating didn't work and it was freezing- i couldn't call reception to report it as the kids had fallen asleep and I didnt want to wake them- they were ok as their duvet was much thicker whereas ours was very thin. the pool was great though. I just feel disappointed that for the amount we paid, we did not get a proper night sleep.

Dear NICHOLA M., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Quiet room

Customer review rating 4.4/5

Kim Y. Solo - 09/03/2020 Confirmed reviews ALL

Had a lovely stay as always. Nice room and very clean

Dear KIM Y., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Nice hotel

Customer review rating 4.4/5

Stuart P. Families - 08/03/2020 Confirmed reviews ALL

Really enjoyed stay and would be back, however some elements were slightly worn and showing age likes carpets. Also staff could have been a bit more attentive in the rooms

Dear STUART p., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Disappointed

Customer review rating 4.4/5

Deanna C. Couples - 08/03/2020 Confirmed reviews ALL

There was a broken wine glass in my room. This is concerning for a lot of reasons! The room was clearly not cleaned ! The broken glass had I not of spotted it could have lead to a very nasty accident ! Especially if I had children with me ! I will send pics on request

Dear DEANNA C., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We believed our Night Manager has dealt with the situation and resolved it swiftly. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that whilst we acknowledge that the situation was unprecedented, we will be debriefing all the Team, taking the appropriate measures to address the service issue on this date and prevent future occurrence. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

well Located

Customer review rating 4.4/5

Jenny L. Couples - 08/03/2020 Confirmed reviews ALL

Yet another lovely stay. Ideal as it’s easy to get to city centre especially with the new bridge. Pool is lovely. Staff are very helpful and friendly

Dear JENNIFER l., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager
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