Novotel Cardiff Centre Hotel 4 stars

Lovely staff, very helpful and polite. Hotel is nice with good facilities and restaurants. Only issue was with the room due to the smell of the drains in the bathroom. Shower drain smelled like sewage first thing in the morning, not what you want and very off putting when you want a shower.

Staff were very polite & helpful, the room was comfortable & the leisure facilities were lovely.

we had to have a upgraded room and was therefore more expensive, approx £%0, i would say the far cheaper room we had previous was as nice if not nicer, other issue was having a meal Friday night the tables at the end of the var, it was really cold, my wife sat there with her coat on. food was nice and staff nice but im afraid we are disappointed :(

Very good nice hotel

I have no complaints very helpful staff good breakfast clean comfortable bed

Comfortable

We had a lovely stay at your clean and friendly hotel

Good. There was a bit of delay on reception. Room very good Bar service good On the whole we enjoyed the stay

Great stay once again at our favourite hotel. Room lovely and clean and quiet. Staff extremely helpful. Good hotel facilities. Fantastic breakfast. Short walk into town to enjoy Christmas Shopping and Winter Wonderland.

really relaxing

The moment we arrived at reception I have to say that your staff were amazing. Straight away we got two teddies for the kids, the room was ready. We went to the pool which was great, ate in the bar the first night and staff behind the bar were so friendly towards both adults and kids. Breakfast the first morning I think his name was Lit, saw I was on my own with the two kids (husband having a sleep in!) and he went into the kitchen to get some fresh strawberries for my 1 year old, she was delighted with them! Food throughout our stay was fab and my 7 year old enjoyed having the XBox in the lobby! This is our 3rd time returning to the hotel and for our next visit to Cardiff we will be again staying at the Novotel. Thank you again for a great stay in Cardiff, but most of all credit to your staff throughout the hotel they really made the stay better.

We stay at the hotel every year and this time was not good for us. 1. Room not hovered. 2. No toilet rolls. 3. No brew kit. 4. No water. 5. House staff not friendly. 6. Staf lift jumping in front. 7. Had to go find the stuff for the room after we told the staff in the morning about stuff missing. 8. Staff not understanding what you get in the room. 9. No shower stuff.

The hotel is clean and the food was good but the bar was somewhat lacking. As it was our anniversary, we asked for a bottle of Tattinger champagne, but there was none available, neither was there any port or any elderflower tonic as advertised on the menu as an accompaniment to the gin. When checking out, we were changed the full hotel room and breakfast for the 2 nights, even though I had paid upfront and I wasn't provided with a copy of the invoice so I'm not sure if I was charged correctly

I booked the Novotel Cardiff for a weekend break with a friend. It is a great location close to the centre and the bay. The hotel is clean and tidy with a great looking bar. Breakfast was standard buffet style, not outstanding but absolutely fine, we ate breakfast in one day and chose to eat out the second morning for a change. The staff were all polite and helpful and the room it's self was comfortable. My only grumble is that parking was so expensive and added on to what I had thought was a reasonable rate. Having looked back at the Accor website I feel it is misleading as the "Services and practical information" bit only highlights "pets" and "late checkout" with the red dot to advise that extra payment is needed, so I was not expecting to pay for parking. When checking in I asked for clarification and expressed my disappointment but still had to pay.

Perfect. Speedy check in. Wonderful staff, really helpful. Great breakfast!