Novotel Cardiff Centre Hotel 4 stars

The service we received from reception and restaurant staff was consistently very high and made for an enjoyable stay. The hotel is in an excellent location and we thought it was great value. It’s by far the best hotel we’ve stayed at in Cardiff.

Always good to be back in a Novotel

Friendly front desk, spacious room for the family. They need to work on the breakfast, might change once the restrictions are easied. Overall we had a very good time.

This hotel never fails to impress, the staff are all ways happy and helpful , they dealt with the current Covid-19 restrictions perfectly and you felt like you could actually relax. We will be back soon. Thank you Novotel Cardiff team.

Hotel is tired looking It’s a 4 star because the hotel is 3* but the staff are absolutely amazing, they are 5*. They just cannot do enough for you, made the stay memorable. The restaurant is absolutely brilliant, the people there are so welcoming and friendly, an absolute credit to the business and team. Would definitely stay there again just be pause of how welcoming and friendly the staff and people were. Well done!

Arrived 2 hours prior to check in and room wasn't ready yet so sat in a break out area working which was no issue at all. However I asked about the facilities now after booking this hotel during a very busy work week so I can relax in the pool only to find its fully booked the entire time I'm there left me disappointed. I then checked into the room which the toilet was basically in a cupboard thats not been updated since the 70s, the general decor was okay but there was huge stage in the curtains, marks on the wall. I ordered room service and this is to be done through WhatsApp, my first WhatsApp went unread for over 4 hrs. When my food finally arrived the curry tasted revolting and promptly got put back outside my door. Then the fire alarm went off. There was no communication from staff and it was general chaos. Only to find out this had happened the night before too.

I am extremely disappointed with my stay. Starting from check in experience when receptionist sent us to the bar to wait for the room at 13.40 and said she will come to collect us at 14.00 with room keys. She forgotten about us. We waited instead of 20min for 40min and I had ask bar assistant to help, as reception was very busy and staff said we have to queue again!! I asked for the room to be cleaned and towels provided via email, as no one picked up the phone entire day and I forgot whats up number in the room. Nothing was done on arrival! Our room was not cleaned for 3 days. False fire alarm went on several times. My son was scared and crying and could not fall asleep for a very long time. Also the way hotel was handling fire drill was totally unprofessional. It was mission impossible to book the pool, as hotel only offered 1 hour slot per family. There was never enough staff at reception and big queue. I can clearly see that there was big shortage of staff vs such high occupancy. I work in Travel industry with hotels 20+ Years and I must say that from Accor chain I always received great service. Not in Cardiff I am afraid. If hotel decide to run such high occupancy they shall make sure that there is enough staff to provide good service.

Checked in very quickly. Realised late day 1 that air con not working. Apparently it was the whole hotel, so I was provided with a fan. At end of day 2, on returning to our room, I realised the room had not been cleaned, neither had we received replacement towels, shower gels, coffee/tea/milks. On checking out I was told that due to COVID, hotel staff do not automatically enter rooms to clean etc., and if I needed anything then to call/ask. Which I can understand, however, when I checked in, this was not made clear to me that this was the approach. Swimming pool experience very nice.

Even with the Covid restrictions that were in place, we still enjoyed our stay. Your staff are excellent and nothing is too much trouble for them.

Was there any reason why I should stay here rather than a 3-star hotel?

A great say with a very welcoming chap on reception John was explained how stays work during the post lockdown times.

I loved it. The staff was very friendly. The hotel was so neat and clean. The beds very very comfortable.

We are a family of 4 with a tall 13 Yr old. The executive room was spacious and they kindly provided an extra camp bed so the kids had a bed each, which I requested in advance. It was good have a separate toilet from the bathroom. We loved the Roald Dahl themed room and kids got a little Teddy on arrival. We used what's app to order room service dinner and drinks. It came quickly and kids were happy. I enjoyed my panini but my husband complained his pizza was dry. We all slept very well. Due to Covid breakfast was a little strange, felt like a takeaway picnic in paper cups and paper bags. Cooked dinner from the counter was still nice. Again my husband complained about the food. Staff were very helpful though.

Nothing to fault really had an awesome stay

We had expected a hotel where we could relax, have a quiet dinner with good food but this was really for the younger traveller. Blaring music, rustic cocktail style restaurant with TVs, Hen parties and really poor quality but expensive food. The room was quite nice but there was an awful smell from the plug holes which were blocked. The hotel was in a business area so there was no where else to eat locally. The breakfast was nice but we wouldn't stay again. It was a special occasion for us but the stay didn't live up to it sadly