Novotel Cardiff Centre Hotel 4 stars

The hotel is clean and the food was good but the bar was somewhat lacking. As it was our anniversary, we asked for a bottle of Tattinger champagne, but there was none available, neither was there any port or any elderflower tonic as advertised on the menu as an accompaniment to the gin. When checking out, we were changed the full hotel room and breakfast for the 2 nights, even though I had paid upfront and I wasn't provided with a copy of the invoice so I'm not sure if I was charged correctly

I booked the Novotel Cardiff for a weekend break with a friend. It is a great location close to the centre and the bay. The hotel is clean and tidy with a great looking bar. Breakfast was standard buffet style, not outstanding but absolutely fine, we ate breakfast in one day and chose to eat out the second morning for a change. The staff were all polite and helpful and the room it's self was comfortable. My only grumble is that parking was so expensive and added on to what I had thought was a reasonable rate. Having looked back at the Accor website I feel it is misleading as the "Services and practical information" bit only highlights "pets" and "late checkout" with the red dot to advise that extra payment is needed, so I was not expecting to pay for parking. When checking in I asked for clarification and expressed my disappointment but still had to pay.

Perfect. Speedy check in. Wonderful staff, really helpful. Great breakfast!

My husband didn't have a very good night. we were in a room with a connecting door. The couple in the other room weren't at all quiet. In fact at 12.30am they announced that they were having a cup of tea - which they did. It eventually went quiet at about 1am - which is not very satisfactory. I would like to suggest that for rooms with connecting doors that notices are out on the door advising guests that the sound travels easier through the door than it does walls. This is our first poor experience with a Novotel.

Hotel was lovely, great location for visiting Cardiff. Hotel was very clean, staff extremely friendly and helpful. Great area with activities for children & pool area was good for adults & children. On site restaurant had great food . Will definitely stay again when in Cardiff.

When we arrived we were greeted by a charming man and the service was quick and efficient. We had a lovely room and a good nights sleep. Breakfast was busy but cheerfully and expertly handled by restaurant staff. A great stay.

Very nice, comfortable room. Orange juice very week and watery at breakfast, too much so. Great pool and jacuzzi. Well done, good break

The booking, checking in and room allocation on arrival was superb. Staff noticed our wheelchair and immediately yet subtlety allocated a disabled adapted room, we didn’t ask for this room type as my wife can move very short flat distances. But it was very welcome to have a walk in shower. The disappointments during our stay came when leaving the room for breakfast, to get from our room to the lift the corridor was blocked for a wheelchair user by the room attendants cleaning trolley, unable to locate assistance and with fellow guests politely standing back so as presumably not to embarrass my wife I had to wheel the trolley to the end of the corridor come back and retrieve my wife. We then had an extended wait to enter the lift as only one was working for the duration of our stay and obviously we take up more room than just everyone scooting over to one corner of the lift would make. On arrival at breakfast we were saddened by the fact that the buffet area was UPSTAIRS with no disabled access, absolutely ridiculous,outdated, embarrassment all around for the staff and my wife. How can this have not been mentioned to us. Could we perhaps have had it explained and possible offered complimentary room service? Or have it explained and have been prepared for/avoided an embarrassing situation. Independence is crucial for any individual, my wife had to rely on another to choose from the buffet on her behalf. Thumbs down I’m afraid.

Very good

This is one of our favourite hotels. The only issues are the usual.... poor soundproofing!!! Such a shame as they have a great hotel that wasn’t quite given enough investment. Only other point is half the hotel has air con and the other half doesn’t.

We stay here a lot, love the spa facilities, the kids corner with x box, the bar is like a proper character bistro and not the usual boring hotel bar, same for the restraunt / breakfast area. The breakfast is amazing, the best buffet type we've had. Even love the glass lift

Relatively straight forward to book using Tesco vouchers. Easy and quick check in. Room was nice and clean. Towels were a bit thin. Convenient for the centre. Pool was nice, as was the bar area. Breakfast was an unexpected added extra. It was ok except for the scrambled egg. Staff were all helpful and friendly. Overall, a great place to stay for a weekend in Cardiff.

Ok but not worth paying for executive rooms Coffee machine broken Belt missing off dressing gown Card kept failing to work on numerous occasions Only one toaster at breakfast and no bread so no toast

I like the hotel and the location. The staff members very helpful and friendly so it is very important for the guest. We was treating very good. Thank you for it, but I think that hotel need more concentrate to clean the rooms and the lobby in the hotel. The room was not cleaned properly. A lot of web spiders in the lobby was hanging on the walls and the mold in the window rubber soon will start walking and catch different area.

Accomodation, staff and breakfast were all excellent