Novotel Cardiff Centre 4 stars

Dear ERIN, We regret to hear that your expectations were not met, and we apologize for the issues you encountered in your Executive room. Please know that your comments have been shared with our housekeeping and maintenance teams to address the concerns you raised regarding the tired bathroom, small and mouldy shower cubicle, non-functional lights, and the heating/air conditioning system. We understand the importance of a comfortable and enjoyable stay, especially when booking an Executive room. We appreciate your valuable input as it helps us identify areas for improvement. Rest assured, we are taking immediate action to rectify the issues you highlighted to enhance the overall experience for our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak Rooms Division Manager

Dear SWAPNA, Thank you for taking the time to provide us with your valuable feedback about your recent stay. We sincerely apologize for the inconveniences you encountered, and we appreciate you bringing them to our attention. We are sorry to hear about the difficulties you faced with our room service system. Your feedback regarding the lack of a phone system and the challenges you experienced while trying to contact room service online is concerning. We understand the importance of a prompt and efficient service, and we regret that we fell short of your expectations. We also apologize for the inconvenience caused by the broken extra bed for your son. It's disappointing to hear that the response time was not as prompt as it should have been. Rest assured, we are investigating the delay in addressing your concerns and will take corrective measures to prevent a recurrence. Your comment about the tea station not being topped up is noted, and we are addressing this with our housekeeping team to ensure that such oversights are avoided in the future. We genuinely appreciate your feedback, as it helps us identify areas for improvement. Please know that your concerns are being taken seriously, and we will work diligently to rectify the issues you raised. We understand that your experience fell short of the standard we aim to provide, and for that, we sincerely apologize. If you decide to give us another opportunity, we assure you that we will make every effort to ensure a more positive and seamless experience. Thank you for your understanding, and we hope to have the chance to welcome you back and provide you with the experience you deserve. Sincerely, Kamilla Robak Rooms Division Manager

Dear AMY, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great overnight stay and that the adjoining rooms worked well for your family of 5. It's wonderful that you enjoyed the breakfast with its variety of choices and that the pool added to your overall experience. We're pleased to know our location was convenient for your needs, allowing for a short walk to shops and restaurants. Our staff works hard to create a friendly and helpful atmosphere, and we're thrilled that their efforts made a positive impact on your stay. We look forward to hosting you again in the future. Sincerely, Kamilla Robak Rooms Division Manager

Dear VANESSA, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that the hotel, décor, and leisure facilities met your expectations. It's fantastic to know that the delicious breakfast and the pancake machine were a hit, especially with the kids! We take pride in our professional and helpful staff, and it's heart-warming to hear that their efforts were noticed. We're delighted that the birthday card left in the room for your daughter brought a smile to her face – birthdays are special, and we're glad we could contribute to the celebration 😃 We appreciate your kind words about our location and parking facilities. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon! Sincerely, Kamilla Robak Rooms Division Manager