Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,236 reviews

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Novotel Cardiff Centre - Image 1
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Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

Description

Hotel extras

  • Leisure facilities, Heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Vibrant Food and Beverage

  • Payable parking

  • Exclusive Balcony Rooms with amazing views

Our accommodation(s)

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Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Telephone
Fax +44 29 2048 1491

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Customs Shed Cardiff

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,236 reviews

TripAdvisor Rating  4.2/5  3,476 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Chris C. Business - Confirmed reviews ALL

Big clean room great facilities, friendly staff

Thank you for your kind words about your recent stay. We are delighted to hear that you enjoyed the spacious room, our facilities, and the service provided by our staff. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Cardiff Centre

Customer review rating 4.5/5

Terry L. Families - Confirmed reviews ALL

Great hotel loverly staff. Will be back again sometime

Dear Terry L., Thank you for your kind words about our hotel and staff. We are delighted to hear that you had a positive experience and we look forward to welcoming you back on your next visit. Best regards, Novotel Cardiff

Customer review rating 3.5/5

Simon T. Business - Confirmed reviews ALL

I had great wi fi and slept well. Room a bit M&S lacking colour and desk lamp. No bottle of water in fridge.

Thank you for your feedback. We appreciate your positive remarks about our value, dinner, and breakfast. However, we regret that your room did not meet your expectations regarding decor and amenities. Your comments will be considered as we continually strive to enhance our guest experience. Best regards, Novotel Cardiff Centre

Great base with excellent customer service.

TripAdvisor rating 5.0/5

Global28900991537 Couples - TripAdvisor review

We booked two nights as a pre Christmas break. Unfortunately due to terrible weather we couldn’t get there the first night so expected to have to pay for two nights anyway. After arriving the next day for our now, one night stay we were told they would only charge us for the one night. This was a great gesture so thank you Novotel for this. It was much appreciated. The hotel is centrally located in a nice part of Cardiff. It takes about ten minutes to walk to the shopping areas and about twenty minutes to walk down to the quay area. There is parking and that is plentiful and a reasonable cost per day. Our standard room was on the fourth floor. The hotel was quiet and so was the room. Good view, very clean with a large bed. The room had plenty of storage for a short stay. Tea and coffee facilities but no machine and no mini fridge. The room was spacious with a sofa. Also a big TV and desk. Pillows were good and there was a good sized bathroom with shower over the bath and towels. It was a perfectly good room for a couple of nights. The staff were friendly and helpful. The bar was good and we had a drink before heading off to our meal in town. Breakfast was good with plenty of choice of both hot and continental options. The leisure facilities were really good. There was a big and well equipped gym, a lovely big swimming pool, jacuzzi, steam room and sauna. Changing facilities were spotless and well stocked with towels. It was one of the best we’ve experienced in a Novotel. Lovely not being there with screaming kids charging around ( which we had to put up with at Novotel in Cambridge North in August!) This was an ideal place to base ourselves whilst in Cardiff. It was our second visit to this hotel And to Cardiff. We found the city welcoming and friendly with a great Christmas market. Would highly recommend the hotel and Cardiff as a city break. Thank you Novotel!

Customer review rating 5.0/5

Gill E. Couples - Confirmed reviews ALL

The Novotel is a very conveniently listed Hotel with great facilities. Easy walk to everywhere in Cardiff. Room nice, clean, and really comfy bed. No noise. Swimming pool, with steam and sauna were great. Restaurant meal great, but not keen on the loud TV (subtitles would be so much better!). Staff extremely friendly and helpful. Thanks

Dear Gill E., Thank you for your wonderful feedback regarding your recent stay at Novotel Cardiff Centre. We are delighted to hear that you enjoyed our great location, comfortable accommodations, and the facilities we offer. Your comments about the restaurant's television have been duly noted, and we appreciate your suggestion for subtitles. We strive to provide a welcoming environment through our staff, and it is gratifying to know they made a positive impact on your experience. Best regards, Novotel Cardiff

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Other web-users rate our hotel

  • 1,196 reviews 8.5/10 Location
  • 2,010 reviews 5.7/10 Room
  • 2,089 reviews 8.3/10 Service
  • 25 reviews 8.1/10 WiFi
  • 946 reviews 5.2/10 Cleanliness
  • 830 reviews 8.6/10 Breakfast
  • 815 reviews 8.3/10 Food
  • 768 reviews 8.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.