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Novotel Cardiff Centre Hotel 4 stars

Customer review rating 4.3/5 9,071 reviews

ALLSAFE approved hotel

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Room 1

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Children's age

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Novotel Cardiff Centre
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+ 21 Services

Hotel extras

  • An ALLSAFE Clifton environmental UK certified hotel

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Golf Paying
  • Tennis Paying
  • Bicycles rental (nearby) Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Copy/print service available

Hotel location

Novotel Cardiff Centre

Schooner Way
Atlantic Wharf
CF10 4RT cardiff
united kingdom

Tel: +442921132800

Fax: (+44)292/0481491

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40.23km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241.38km / 150 miles

  • By train

    CARDIFF CENTRAL At 1.61km / 1 miles

GPS :51.47643, -3.167866

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Queen bed + convertible Sofa

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior room with Queen bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room with Queen bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
Rooms

Our restaurants and bars

THE CUSTOMS SHED CARDIFF

Type of cuisine: Other cooking style

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

THE CUSTOMS SHED CARDIFF

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 210

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,071 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,654 reviews

Good stay

Customer review rating 3.5/5

D H. Families - 08/06/2021 Confirmed reviews ALL

Had an enjoyable stay at the hotel, like the outside bar space that has been created.

Dear DELYTH h., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Was disappointed with quite a few elements of the stay

Customer review rating 2.5/5

D Families - 08/06/2021 Confirmed reviews ALL

Location was good, disappointing covid awareness. Disappointing pool area, disappointing room standard.

Dear DANIEL M., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Well located

Customer review rating 4.0/5

Mark Families - 07/06/2021 Confirmed reviews ALL

Staff very friendly and helpful and hotel is well located for city centre. It was a pain having to book breakfast, but the food and service was good. The swimming pool was very cold, and was not much fun to use as a result. Rooms were comfortably, but got very hot as there is no air con.

Dear MARK B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Great time in Novotel hotel

Customer review rating 5.0/5

Renata Families - 07/06/2021 Confirmed reviews ALL

We had a great time!

Dear RENATA H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Good stay

Customer review rating 5.0/5

F. Families - 07/06/2021 Confirmed reviews ALL

The hotel was very clean.Staff was friendly! We was upset because the Swiming pool was close !The main reason for choosing this hotel was the swimming pool and spa !I don’t understand way wax close exactly when they now is half term

Dear POPESCU F., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Great service and value

Customer review rating 5.0/5

Sb Families - 06/06/2021 Confirmed reviews ALL

The service we received from reception and restaurant staff was consistently very high and made for an enjoyable stay. The hotel is in an excellent location and we thought it was great value. It’s by far the best hotel we’ve stayed at in Cardiff.

Dear SEBASTIAN B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Nice room, professional managed

Customer review rating 5.0/5

Tobias Families - 05/06/2021 Confirmed reviews ALL

Always good to be back in a Novotel

Dear TOBIAS M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Good location, walking distance to the vibrant city centre and Cardiff Bay.

Customer review rating 4.0/5

Dr D. B. Families - 05/06/2021 Confirmed reviews ALL

Friendly front desk, spacious room for the family. They need to work on the breakfast, might change once the restrictions are easied. Overall we had a very good time.

Dear DINESH B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Excellent Stay

Customer review rating 5.0/5

Amit S. Friends - 05/06/2021 Confirmed reviews ALL

This hotel never fails to impress, the staff are all ways happy and helpful , they dealt with the current Covid-19 restrictions perfectly and you felt like you could actually relax. We will be back soon. Thank you Novotel Cardiff team.

Dear AMIT S., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Amazing staff

Customer review rating 4.5/5

Roops Families - 04/06/2021 Confirmed reviews ALL

Hotel is tired looking It’s a 4 star because the hotel is 3* but the staff are absolutely amazing, they are 5*. They just cannot do enough for you, made the stay memorable. The restaurant is absolutely brilliant, the people there are so welcoming and friendly, an absolute credit to the business and team. Would definitely stay there again just be pause of how welcoming and friendly the staff and people were. Well done!

Dear ROOPESH N., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Poor customer service, food and run down rooms

Customer review rating 1.5/5

Jamie Business - 04/06/2021 Confirmed reviews ALL

Arrived 2 hours prior to check in and room wasn't ready yet so sat in a break out area working which was no issue at all. However I asked about the facilities now after booking this hotel during a very busy work week so I can relax in the pool only to find its fully booked the entire time I'm there left me disappointed. I then checked into the room which the toilet was basically in a cupboard thats not been updated since the 70s, the general decor was okay but there was huge stage in the curtains, marks on the wall. I ordered room service and this is to be done through WhatsApp, my first WhatsApp went unread for over 4 hrs. When my food finally arrived the curry tasted revolting and promptly got put back outside my door. Then the fire alarm went off. There was no communication from staff and it was general chaos. Only to find out this had happened the night before too.

Dear JAMIE W., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) or h5… if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Very Poor service

Customer review rating 0.5/5

Tatjana K. Families - 04/06/2021 Confirmed reviews ALL

I am extremely disappointed with my stay. Starting from check in experience when receptionist sent us to the bar to wait for the room at 13.40 and said she will come to collect us at 14.00 with room keys. She forgotten about us. We waited instead of 20min for 40min and I had ask bar assistant to help, as reception was very busy and staff said we have to queue again!! I asked for the room to be cleaned and towels provided via email, as no one picked up the phone entire day and I forgot whats up number in the room. Nothing was done on arrival! Our room was not cleaned for 3 days. False fire alarm went on several times. My son was scared and crying and could not fall asleep for a very long time. Also the way hotel was handling fire drill was totally unprofessional. It was mission impossible to book the pool, as hotel only offered 1 hour slot per family. There was never enough staff at reception and big queue. I can clearly see that there was big shortage of staff vs such high occupancy. I work in Travel industry with hotels 20+ Years and I must say that from Accor chain I always received great service. Not in Cardiff I am afraid. If hotel decide to run such high occupancy they shall make sure that there is enough staff to provide good service.

Dear TATJANA K., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) or h5… if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Staff generally very friendly and helpful, hotel looked a little tired.

Customer review rating 3.0/5

Neil Families - 03/06/2021 Confirmed reviews ALL

Checked in very quickly. Realised late day 1 that air con not working. Apparently it was the whole hotel, so I was provided with a fan. At end of day 2, on returning to our room, I realised the room had not been cleaned, neither had we received replacement towels, shower gels, coffee/tea/milks. On checking out I was told that due to COVID, hotel staff do not automatically enter rooms to clean etc., and if I needed anything then to call/ask. Which I can understand, however, when I checked in, this was not made clear to me that this was the approach. Swimming pool experience very nice.

Dear NEIL C., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Great Hotel

Customer review rating 4.0/5

Gary Families - 01/06/2021 Confirmed reviews ALL

Even with the Covid restrictions that were in place, we still enjoyed our stay. Your staff are excellent and nothing is too much trouble for them.

Dear GARY D., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

good location. Exterior and interior a little tired

Customer review rating 2.5/5

Tj Business - 01/06/2021 Confirmed reviews ALL

Was there any reason why I should stay here rather than a 3-star hotel?

Dear JOHN M., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Nice rooms, great cleanliness

Customer review rating 4.5/5

M. C. Solo - 01/06/2021 Confirmed reviews ALL

A great say with a very welcoming chap on reception John was explained how stays work during the post lockdown times.

Dear CHAPPELL M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Excellent service

Customer review rating 5.0/5

Kapil U. Families - 01/06/2021 Confirmed reviews ALL

I loved it. The staff was very friendly. The hotel was so neat and clean. The beds very very comfortable.

Dear KAPIL U., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Great location, comfy beds

Customer review rating 3.5/5

Tanya S. Families - 01/06/2021 Confirmed reviews ALL

We are a family of 4 with a tall 13 Yr old. The executive room was spacious and they kindly provided an extra camp bed so the kids had a bed each, which I requested in advance. It was good have a separate toilet from the bathroom. We loved the Roald Dahl themed room and kids got a little Teddy on arrival. We used what's app to order room service dinner and drinks. It came quickly and kids were happy. I enjoyed my panini but my husband complained his pizza was dry. We all slept very well. Due to Covid breakfast was a little strange, felt like a takeaway picnic in paper cups and paper bags. Cooked dinner from the counter was still nice. Again my husband complained about the food. Staff were very helpful though.

Dear TANYA S., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Excellent stay

Customer review rating 5.0/5

Catherine P. Families - 31/05/2021 Confirmed reviews ALL

Nothing to fault really had an awesome stay

Dear CATHERINE p., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Not really for us

TripAdvisor rating 3.0/5

Holidaymakers17 06/03/2020 TripAdvisor review

We had expected a hotel where we could relax, have a quiet dinner with good food but this was really for the younger traveller. Blaring music, rustic cocktail style restaurant with TVs, Hen parties and really poor quality but expensive food. The room was quite nice but there was an awful smell from the plug holes which were blocked. The hotel was in a business area so there was no where else to eat locally. The breakfast was nice but we wouldn't stay again. It was a special occasion for us but the stay didn't live up to it sadly

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