Novotel Cardiff Centre

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Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 3.8/5 775 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton environmental UK certified hotel

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

Telephone +44 29 2113 2800

Fax +44 29 2048 1491

Contact email

  • By plane

    BRISTOL AIRPORT At 40km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241km / 150 miles

  • By train

    CARDIFF CENTRAL At 1km / 1 miles

GPS:51.47643, -3.167866

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE CUSTOMS SHED CARDIFF Non contractual photo

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  775 reviews

TripAdvisor Rating  4.0/5  2,724 reviews

Perfect Service

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great hotel. Just far enough out of the centre to be quiet. Lovely staff.

Dear Ruth D., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Julian Assistant Front Office Manager

Fantastic stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

It was a lovely stay for my sons birthday. The room was lovely, spacious and clean. The pool was lovely and warm and again very clean. The gentleman who booked us in was great, really helpful. Have stayed a few times before and will definitely be back soon.

Dear KIMBERLEY R., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Julian Assistant Front Office Manager

Great location and desk attendants

Customer review rating 4.0/5

David P. Couples - Confirmed reviews ALL

Overall very good.

Dear David p., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Julian Assistant Front Office Manager

Good stay once moved room

Customer review rating 3.0/5

Maggie Solo - Confirmed reviews ALL

I was in an adjoining room to a Alsatian dog that barked constantly and very noisy children still awake at midnight. Once I changed rooms all was good.

Dear MARGARET O., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Julian Assistant Front Office Manager

Lovely place

Customer review rating 5.0/5

Vince S. Families - Confirmed reviews ALL

Thoroughly enjoyed our stay

Dear Vincent, Thank you so much for the positive rating. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kamilla Robak Rooms Division Manager

Lovely hotel

Customer review rating 5.0/5

Hannah G. Couples - Confirmed reviews ALL

The hotel is really nicely decorated with friendly and helpful staff. We had the cheapest double room and it was lovely. Clean. The bar area was nice too and enjoyed a drink there. Didn’t try out the pool but would have if we had more time, our friends who were staying an extra night did and they said pool was great. Only negative is hotel is 15 mins walk from town centre so not central exactly but fine if you don’t mind a short walk.

Dear HANNAH, Thank you for taking the time to write a review. I am delighted that you enjoyed your experience and look forward to seeing you again in the near future! Sincerely, Kamilla Robak Rooms Division Manager

Excellent stat

Customer review rating 5.0/5

Alice Couples - Confirmed reviews ALL

From checking in to leaving, all was excellent. Perfect stay

Dear ALICE, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards Kamilla Robak Rooms Division Manager

Lovely stay

Customer review rating 4.5/5

Sarah M. Families - Confirmed reviews ALL

Easy, super helpful staff when booking, a lovely welcome when we arrived, room was clean, facilities were great. Lovely welcome in the bar. Great fresh selection at breakfast. Only 1 minor issue was we had 2 children in the room and the pull out bead has a single quilt in a double cover which stopped them having a really good night's sleep, a double quilt would have resolved this issue easily.

Dear SARAH, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Rooms Division Manager

Friendly helpful hotel.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everything good about the hotel. Booking experience, less so because the website timed out on me twice during booking process during the booking confirmation process and when I did get back on and the website worked, the price had gone up by about £40, which is why I ended up booking by telephone; apparently when website prices are being updated that's what happens according to the reservation centre (and I still ended up having to book at the higher price). From a customer satisfaction point of view having a price displayed that is no longer current is unacceptable particularly when it took about 20 minutes each time to time out and when the lower price still appeared to be available after first time-out. The hotel staff were exceptionally friendly and helpful and obviously had a good working relationship with each other as well as the guests. Between using the pool and having taxis ordered I had a lot of interaction with the front desk and they were very good. The room service delivery was markedly cheerful. Really impressive. Whatsapping room service worked well. Insofar as there are any criticisms in what follows, they are intended to be helpful and shouldn't detract from the overall take-away that I really enjoyed my stay. On the food front I was impressed overall. I had one room service breakfast & one in the restaurant and ate in the bar in the evenings. The croissant, both those in the room and those out at breakfast, were beautifully fresh & light. The button mushrooms had obviously seen a frying pan and the bacon was both of good quality and had been cooked with care, it was still juicy & the fat had been well-rendered. I tend to think croissant, mushroom & bacon are good bell-weather tests of a buffet breakfast. The bar snacks I had in the evening were tasty although I would question the use of the word "ciabatta" on the menu. The bread was lovely in its way but not ciabatta. The cheesy garlic "ciabatta" was tasty but could have had a little more of a garlic hit. I had a good generous Caesar salad but the croutons were more like savoury biscotti, I'm not sure how they are meant to be eaten with a fork (I think this may be a chain failing; I've had similar in a Mecure). The sauce with the meatballs I had was well-cooked and really good; there was a nice quantity of onion in it but the meatballs themselves were a touch springy. The pool facilities were good and, although I didn't use them on this stay, the gym facilities looked impressive. The changing room was clean and comfortable but the lockers are tired; a lot of the locks didn't actually work; I went through 3 one evening before I found a locker that worked.

Dear RAWDON, Thank you for your very kind words. Very much appreciated and our team will be delighted to hear that you enjoyed your stay! Hope to see you again very soon. Sincerely, Kamilla Robak Rooms Division Manager

Well located, nice room and very comfortable.

Customer review rating 5.0/5

Ben G. Families - Confirmed reviews ALL

Friendly welcome, nice room and the dog stayed too.

Dear BEN, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards Kamilla Robak Rooms Division Manager

Lovely stay

Customer review rating 5.0/5

Peter N. Couples - Confirmed reviews ALL

It was our first time in this particular Novotel. The attention from the staff was superb - they were always friendly and helpful. Our room was very spacious and the bed extremely comfortable. Excellent swimming pool.

Dear PETER, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards Kamilla Robak Rooms Division Manager

Room smelt of damp.

Customer review rating 1.5/5

Raj C. Business - Confirmed reviews ALL

I stayed in room 308 which is in the old part of the hotel, the room had an awful smell of dampness. I also spoke to my colleagues who were staying in at the same part of hotel on different floors and they said the same. When I mention to reception, they didn't seem to bothered and gave me the impression I wasn't the first person who had complained.

Dear RAJ KAKAR-C., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Julian Assistant Front Office Manager

Another enjoyable stay

Customer review rating 4.5/5

Stephen M. Solo - Confirmed reviews ALL

Check In & Out was excellent, lovely room, stayed for 4 nights, breakfast each morning was excellent and also had a couple of room service meals which were also good, The Bar staff were as always excellent and on good form.

Dear STEPHEN, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Rooms Division Manager

Good location

Customer review rating 2.0/5

Be… Families - Confirmed reviews ALL

Tv did not work Fridge did not work Shower went from hot to freezing cold Good location Great pool

Dear Bethan, Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak Rooms Division Manager

Good stay

Customer review rating 5.0/5

Sharron E. Families - Confirmed reviews ALL

Staff were very friendly and pool facilities were very good.

Dear Sharron, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kamilla Robak Rooms Division Manager

Perfect location for Cardiff Centre and Cardiff Bay.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

All staff were so friendly and helpful throughout our stay. Our suite was lovely and breakfast was amazing. Thankyou.

Dear PAULA, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards Kamilla Robak Rooms Division Manager

Great stay in the centre of Cardiff for a gig at the Motorpoint.

Customer review rating 4.5/5

Paul H. Couples - Confirmed reviews ALL

Lovely hotel. Great location. Comfortable rooms. Superb spa. Amazing breakfast.

Dear Paul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kamilla Robak Rooms Division Manager

Great value for money

Customer review rating 5.0/5

Hannah Families - Confirmed reviews ALL

We had a two night stay at the Novotel and would highly recommend. It’s within walking distance to the city centre but not too central that you hear any noice at night, the rooms are basic but very clean with tea tray, fridge, bottled water and toiletries. The spa is very clean and relaxing with a decent sized pool, sauna, steam room and jacuzzi. We had breakfast included in our stay and there was lots of choice and all fresh. We also had an evening meal in the restaurant that was also very lovely and the staff were very friendly and professional. We will definitely be returning.

Dear HANNAH, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards Kamilla Robak Rooms Division Manager

Over priced & cold food

TripAdvisor rating 2.0/5

mread266 TripAdvisor review

£229 per room & £9 parking which wasn't clear on booking. After complaining parking charge was waived because "its already a high priced room". Rooms clean but not to same standard as Premier Inn. Buffet breakfast had good selection but "hot" food actually cold and at £12 per person very overpriced. Won't be returning!

Used to be very good

TripAdvisor rating 4.0/5

deepasingh78 TripAdvisor review

We have been going here for quite few years, definitely seemed a change in management, still good though, breakfast was good, got there about an hour before the check in but were not allowed to check in, seemed pretty quiet there and it was middle of the week.

Thank you for posting your thoughts on here, especially your comments related to the breakfast. We really value your feedback, and look forward to welcoming you back soon. Kind regards

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