Novotel Cardiff Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,251 reviews

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Description

Hotel extras

  • Leisure facilities, Heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Vibrant Food and Beverage

  • Payable parking

  • Exclusive Balcony Rooms with amazing views

Our accommodation(s)

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Hotel location

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

GPS:51.47643, -3.167866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Customs Shed Cardiff

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,251 reviews

TripAdvisor Rating  4.2/5  3,509 reviews

Certificate of excellence 2025

A warm welcome made all the difference

TripAdvisor rating 5.0/5

andrewpitt369 TripAdvisor review

Nice spacious rooms, value for money and a decent breakfast made this a worthwhile stay while overnighting in Cardiff. I did also want to give a special shout out to Eilidh at reception who was extremely warm, welcoming and very helpful upon my arrival and departure. Thank you Eiidh, for making my stay feel extra special 🤩

Customer review rating 5.0/5

C B. Couples - Confirmed reviews ALL

We have stayed many times as location, parking & rooms are what we need at an affordable price

Dear C B., Thank you for your kind words regarding our location, staff, and accommodations. We are delighted to hear that you have enjoyed your stays with us and appreciate your continued loyalty. We look forward to welcoming you back in the future. Best regards, Novotel Cardiff Centre

Customer review rating 5.0/5

Paul T. Couples - Confirmed reviews ALL

Great stay ideal location, comfortable.

Dear Paul T., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our ideal location and comfort. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards -Eilidh Novotel Cardiff Centre

VERY GOOD SERVICE

TripAdvisor rating 5.0/5

591nixs TripAdvisor review

Me and my husband chose cardiff to spend our 4th wedding anniversary and novotel made this experience relaxing and rejuvenating. From the reception to the restaurant (the custom shed), the staff made us feel welcomed and comfortable. Special mention to Lit who showed delight whenever we come down for breakfast. His act of service is wonderful and always make sure we have a pleasant stay. We will definitely recommend this hotel and will stay here again when we go back to cardiff.

Dear Guest, Thank you very much for sharing such a wonderful review. We are truly delighted to hear that you chose to celebrate your 4th wedding anniversary with us and that Novotel Cardiff contributed to making your stay relaxing and rejuvenating. It’s fantastic to know that our team, from reception to The Customs Shed restaurant, made you feel welcome and comfortable throughout your visit. Your special mention of Lit is greatly appreciated — he will be thrilled to know that his warm service and positive energy at breakfast made a lasting impression on your stay. Thank you for recommending our hotel. We very much look forward to welcoming you back on your next visit to Cardiff and hope to create many more memorable experiences for you. Regards Huzaifa

Been an amazing experience at this hotel. Great, pool and facilities. The staff are very accommodating and helpful. Special shou

TripAdvisor rating 5.0/5

Mark S TripAdvisor review

The hotel is amazing and staff are very accommodating. Lit who works in the restaurant is an amazing character and pleased to have met him. People make the experience and he made ours.

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an amazing experience and enjoyed our pool and facilities. It is wonderful to know that our team made you feel well looked after and that their helpful and accommodating service enhanced your stay. A special thank you for mentioning Lit — he truly is a great character, and your kind words perfectly reflect the positive impact he has on our guests’ experiences. He will be very pleased to know he made your stay memorable. We truly appreciate your comments and hope to have the pleasure of welcoming you back again soon. Regards Huzaifa

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Other web-users rate our hotel

  • 1,198 reviews 8.5/10 Location
  • 2,028 reviews 5.7/10 Room
  • 2,102 reviews 8.4/10 Service
  • 31 reviews 7/10 WiFi
  • 958 reviews 5.5/10 Cleanliness
  • 940 reviews 5.9/10 Comfort
  • 826 reviews 8.4/10 Breakfast
  • 811 reviews 8/10 Food

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