Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St Davids Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.
Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.
The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.
Welcome to Novotel Cardiff Centre! Enjoy unparalleled comfort, impeccable service, and the vibrant city at your doorstep. We're here to make your stay extraordinary. Relax, indulge, and savour the moments.
Karen Matthews, Hotel Management
Hotel extras
Leisure facilities, Heated pool, jacuzzi, sauna, steam room and gym
Central location, located near the major shopping district
Vibrant Food and Beverage
Payable parking
Exclusive Balcony Rooms with amazing views
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Standard Room with Queen bed + convertible Sofa
, Room 2 :
Superior room with Queen bed
Room
Standard Room with Queen bed + convertible Sofa
Photo out of - Standard Room with Queen bed + convertible Sofa
Choose comfort and space. A spacious room with Queen bed, en suite bath or shower, sofa bed, work area, freeview 55 inch LED TV, complimentary WIFI access, hair dryer, iron, safe and tea/coffee.
Enjoy modern decor and Comfort Queen bed, en-suite bath or shower, 55" LED TV, Free WIFI access, hairdryer, iron, laptop safe, tea/coffee. Up to 2 people. One of the great things about this is that not all the rooms are the same size
Junior Suite 1 Queen bed and sofa bed with Balcony for 2 Adult and 2 Children
Photo out of - Junior Suite 1 Queen bed and sofa bed with Balcony for 2 Adult and 2 Children
Suite room with Queen bed, with Nespresso machine, a suite bath or shower, premium bath amenities, bathrobe, slippers, sofa bed, work area, free view 55-inch LED TV, complimentary WIFI access, hair dryer, iron, safe, mini fridge and tea/coffee.
Views:
Patio
Max. number of persons
4
Area
From
40 m²
/
430 sq ft
Bedding
Queen size bed(s) x1
Double sofa bed(s) x1
Extra bed in room for child on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Kettle
Mini Bar
Nespresso machine
Free in Room Mineral Water
Complementary in room coffee or tea
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Media And Technology
Internet Facilities
High speed internet
Tv Facilities
Chromecast
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Room for hearing impaired guests
Room interior entrance only
Safe deposit box in room
Comfort Features
Bedding and towel
Blackout curtain
Double Glazing
Hair dryer
Ironing board and flat-iron
Opening windows
Separate closet
Slippers
Electric Facilities
220/240 V AC
Room Services
Breakfast in bed
4 pers. max
40 m²
/
430 sq ft
Bedding
1 x Queen size bed(s) and
1 x Double sofa bed(s)
Suite 1 Queen bed and sofa bed with Balcony 2 Adult and 2 Children
Photo out of - Suite 1 Queen bed and sofa bed with Balcony 2 Adult and 2 Children
Spacious and elegantly designed, our suite includes a bedroom and living room. It offers unparalleled facilities, ensuite bath and shower, free WIFI, Nespresso coffee machine, mini fridge, bottled water and Speaker system.
Views:
Patio
Most of the accommodation:
Balcony or
Terrace or
Dining room / area or
Additional living room / area
Max. number of persons
4
Area
From
40 m²
/
430 sq ft
Bedding
Queen size bed(s) x1
Double sofa bed(s) x1
Extra bed in room for child on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Mini Bar
Nespresso machine
Free in Room Mineral Water
Complementary in room coffee or tea
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Full-length mirror
Mirror
Slippers
Media And Technology
Internet Facilities
High speed internet
Tv Facilities
Children's TV Channels
Chromecast
Free movies/video
Music TV channels
ChromecastAdditional charge
55'/140 cm screen
4K-UHD screen - Ultra-high-definition television
Service And Equipment
Accessibility And Security
Alarm clock
Emergency info in rooms
Keycard-operated door locks
Room for hearing impaired guests
Room interior entrance only
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Visual alarm for hearing impaired
Visual alarm in rooms
Comfort Features
Alarm clock
Bedding and towel
Blackout curtain
Double Glazing
Hair dryer
Ironing board and flat-iron
Opening windows
Separate closet
Slippers
Electric Facilities
220/240 V AC
Room Services
Breakfast in bed
4 pers. max
40 m²
/
430 sq ft
Bedding
1 x Queen size bed(s) and
1 x Double sofa bed(s)
Views:
Patio
Most of the accommodation:
Balcony or
Terrace or
Dining room / area or
Additional living room / area
Page 1 out of 1, Access & Transport 1 :, Access & Transport 2 :
Cardiff Queen Street
Railway station
Access:
1.61 km / 1 mi18 min walk / 5 min drive
Cardiff Central
Railway station
Access:
1.61 km / 1 mi5 min walk / 2 min drive
Cardiff Airport (CWL)
Airport
Access:
21.08 km / 13.1 mi28 min drive
Bristol Airport (BRS)
Airport
Access:
80.13 km / 49.8 mi1 hrs
13 min drive
Fishguard Ferry Port
Ferries
Access:
173.77 km / 108 mi2 hrs
17 min drive
London Heathrow Airport (LHR)
Airport
Access:
218.82 km / 136 mi2 hrs
30 min drive
Page out of
UGC Complex
Cinema district
Access:
800 m / 0.5 mi2 min walk
Cardiff Castle
Tourist attraction
Access:
1.3 km / 0.81 mi10 min walk / 5 min drive
Wales Millennium Centre
Entertainment/theatre district
Access:
1.45 km / 0.9 mi4 min drive
National Museum Cardiff
Museums
Access:
2.25 km / 1.4 mi7 min drive
Cardiff City Stadium
Sports centre
Access:
7.08 km / 4.4 mi10 min drive
St. Fagans Museum of History
Museums
Access:
8.85 km / 5.5 mi25 min drive
Principality Stadium
Sports centre
Page out of
Cardiff Bay
Marina
Access:
1.61 km / 1 mi10 min walk / 2 min drive
Dyffryn Gardens - National Trust
National park
Access:
6.76 km / 4.2 mi17 min drive
Cardiff University Sports Fields
Park
Access:
6.92 km / 4.3 mi18 min drive
Wye Valley (AONB)
National park
Access:
53.1 km / 33 mi48 min drive
Bannau Brycheiniog National Park
National park
Access:
53.9 km / 33.5 mi56 min drive
Wenvoe Castle Golf Club
Park
Page out of
St David's Dewi Sant
Shopping centre/mall
Access:
800 m / 0.5 mi5 min walk
Newport Town Centre
Shopping district
Access:
24.14 km / 15 mi30 min drive
Bristol City Centre
Shopping district
Access:
69.19 km / 43 mi1 hrs
2 min drive
Swansea City Centre
Shopping centre/mall
Access:
72.41 km / 45 mi55 min drive
The Customs Shed Bar (On-site)
Bar
The Customs Shed (On-site)
Restaurant and cafe district
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
138 rooms
6 rooms for people with reduced mobility
5 connecting rooms
5 floors
Languages spoken at the hotel
German
English
Spanish
French
Italian
Polish
Portuguese
Reduced mobility Facilities
100% Non Smoking Property
Laundry / Valet Services
Dry cleaning / Ironing
Wi-Fi
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Check In & Check-out facilities
Express check-in
Express check-out
Late Checkout
Pets
Pets allowed
Your dog or cat is allowed with a surcharge and subject to presentation of a rabies certificate. However, you will need to keep it on a leash in public areas of the hotel and not bring it into the dining areas.
Catering
One Restaurant
One Bar
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Additional charge
Business
10 Meeting rooms
Business Center
Business center with support staff
Family
Services for children
Video game area
Board games available
Indoor playground for children
Play area
Well-being
Inbalance Wellness by Novotel.
Covered
On site
Inbalance Wellness by Novotel
On site
Sports and leisure
Sailing
Nearby
Jogging track
Nearby
Boat excursions
Nearby
Kayaking
Nearby
Skating rink
Nearby
Squash court
Nearby
Football
Nearby
On site
Outdoor parking
Private
125 parking spaces
Parking opened 24/7
Parking pricing: 27.93€24GBP Per day
Services & equipment
Electric car recharging units 22 kVA
Vehicles
Bus parking
Security
Well-lit parking
Video surveillance in parking
Parking equipped with lights
Accessibility
Accessible parking
THE CUSTOMS SHED CARDIFF
Photo out of - THE CUSTOMS SHED CARDIFF
Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.
Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.
THE CUSTOMS SHED CARDIFF
Photo out of - THE CUSTOMS SHED CARDIFF
Absorb the lively atmosphere in our hotel bar. You will find an enticing selection of beers, wines and cocktails served by our friendly staff. It is the perfect place to unwind or enjoy an evening of entertainment, including live music.
Absorb the lively atmosphere in our hotel bar. You will find an enticing selection of beers, wines and cocktails served by our friendly staff. It is the perfect place to unwind or enjoy an evening of entertainment, including live music.
Breakfast
Photo out of - Breakfast
Wake up to a delightful hotel buffet breakfast! Enjoy a sumptuous spread of fresh pastries, fruits, hot dishes and more. All accompanied with fruit juice, tea and coffee. Served daily for a perfect start to your day.
Buffet
Wake up to a delightful hotel buffet breakfast! Enjoy a sumptuous spread of fresh pastries, fruits, hot dishes and more. All accompanied with fruit juice, tea and coffee. Served daily for a perfect start to your day.
Services
English
Continental
Hot Breakfast
Cold breakfast
Restaurant
Breakfast room.
Wake up to a delightful hotel buffet breakfast! Enjoy a sumptuous spread of fresh pastries, fruits, hot dishes and more. All accompanied with fruit juice, tea and coffee. Served daily for a perfect start to your day.
Pool
Photo out of - Pool
We have a heated 15M pool, jacuzzi, sauna and steam room - all complimentary to guests.
Inbalance Wellness by Novotel.
Location
On site
Pool features
Indoor pool
Heated Pool
Chlorure treatment
Access & Security
Pool areas wheelchair accessible
Staff trained in first aid
Dimension
Pool Depth Min:
0.1 m /
3.2 ft
Pool Depth Max:
1.5 m /
4.9 ft
Pool Size Min:
0.7 m /
22.9 ft
Pool Size Max:
15 m /
49.2 ft
We have a heated 15M pool, jacuzzi, sauna and steam room - all complimentary to guests.
Fitness center
Photo out of - Fitness center
Whether for strength or cardio, our facility suits all needs. We have a range of exercise machines and free weights. Enjoy a rejuvenating workout at your convenience.
Inbalance Wellness by Novotel
Additional charge
Whether for strength or cardio, our facility suits all needs. We have a range of exercise machines and free weights. Enjoy a rejuvenating workout at your convenience.
Location
On site
Fitness equipment
Free weights
Rowing machine
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Cardiovascular equipment
Exercise bikes
Cross trainer
TV in the room
Towels available
Personal lessons and special care
Fitness coach
Whether for strength or cardio, our facility suits all needs. We have a range of exercise machines and free weights. Enjoy a rejuvenating workout at your convenience.
For your special day, our hotel offers an ideal setting and attention to every detail. Our imaginative team excels at translating dream into reality. Bring us your vision and consider customized suggestion for flowers, tableware, decor and menus.
Nice welcome and kind hotel staff. The hotel is nice but could do with a little refresh. The location was quite convenient with a car
Dear Guest,
Thank you for your review! We’re really glad you enjoyed the warm welcome from our team and found the location convenient.
We also appreciate your honest comment about the hotel needing a little refresh. We’re always looking for ways to improve, so it’s helpful to hear this from our guests.
We hope to see you again on your next visit!
Kind Regards,
Barbara
Novotel Cardiff Centre
Customer review rating 2.0/5
Riley P.
Couples
-
Confirmed reviews ALL
Being disabled, I do lots of research before I stay away from home. Although I booked with you directly, I saw on booking.com that there were 7 accessible parking spots at the hotel. However when I arrived, I saw 2 which were occupied and then a sign that said "Exit and Disabled parking bays" near the entrance to the hotel. We followed that sign just to find that the rest of the bays had been converted to an outdoor seating area. This was a real slap in the face, although a website belonging to someone else could have the wrong information, I would expect the signs to be up to date when I arrive.
When I spoke to the person on reception they made no apology, only saying that the manager had decided to make the change. I have a blue badge and was given free parking but I don't understand if that was because I had complained about the parking or if it is the hotel policy to do so. Knowing for sure would influence my decision to come back or not.
It would also beneficial to have a separate accessible changing space in the spa area that is not gendered. Carers are often a different sex to the person the are caring for and this creates a barrier to accessibility.
Dear Guest
Thank you for taking the time to share such detailed feedback. I completely understand how important it is to be able to plan ahead when accessible facilities are essential to your stay, and I’m sorry that the information and signage you found on arrival did not reflect what was actually available.
Regardless of the information shown on a third-party website, our own signage should be clear and accurate, and I’m sorry that this caused additional frustration when you arrived. I’m also disappointed to hear that the response you received at reception did not feel particularly understanding or apologetic.
Thank you as well for raising the point about an accessible, non-gendered changing space within our leisure facilities. Your comments around carers and the barriers this can create are really valuable and give us something important to consider when looking at future improvements to our facilities.
We really appreciate you taking the time to explain your experience rather than simply telling us you were disappointed. Accessibility matters, and feedback like yours helps us understand where the experience doesn’t work as well as it should.
Kind Regards
Karen Matthews
General Manager
Customer review rating 1.5/5
Laurens R.
Couples
-
Confirmed reviews ALL
On the positive side, the staff were friendly and the bed was comfortable. That being said, the the general state of the hotel and the hotel room felt outdated, worn, and run-down (e.g. chipped paint). The price was too high for the quality, in stark contrast with other Novotels and Ibis hotels I have stayed at. My partner and I can only conclude that the hotel is due for a major renovation.
Dear Guest,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly and the bed comfortable.
We’re sorry that the overall condition of the hotel and your room left you disappointed. We understand that details can make a big difference to the overall experience, especially when you feel the price doesn’t reflect the quality.
We really appreciate your honest comments and will make sure they are shared with the team. We hope you’ll consider staying with us again and that we’ll have the opportunity to give you a better experience.
Kind Regards,
Barbara
Novotel Cardiff Centre
Customer review rating 3.5/5
Lesley A.
Families
-
Confirmed reviews ALL
I stayed with my two children who loved the pool!! Unfortunately no air conditioning in the room and the fan provided was noisy and faulty so resulted in a disturbed warm night. Otherwise an enjoyable stay.
Dear Guest,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that your children loved the pool and that you otherwise enjoyed your stay.
We’re very sorry to hear that the temperature in your room affected your night’s sleep. Had you mentioned this to our team during your stay, our friendly 24-hour Reception Team would have been more than happy to assist. We have cooling facilities available in all of our rooms, and we would have been pleased to find a solution to make you more comfortable.
Thank you for highlighting the issue with the fan as well. We have passed this feedback on to our Maintenance Team so that they can investigate and resolve the issue raised.
We hope to have the pleasure of welcoming you and your children back to Novotel Cardiff Centre, where we can provide you with a much cooler and more relaxing stay.
Kind regards,
Eilidh
Novotel Cardiff Centre
Customer review rating 4.0/5
Chak W. T.
Business
-
Confirmed reviews ALL
Good experience
Dear guest ,
Thank you for your positive feedback. We are delighted to hear that you had a good stay and experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Best regards,
- Eilidh
Novotel Cardiff Centre
Dear Guest,
Thank you for your review! We’re really glad you enjoyed the warm welcome from our team and found the location convenient.
We also appreciate your honest comment about the hotel needing a little refresh. We’re always looking for ways to improve, so it’s helpful to hear this from our guests.
We hope to see you again on your next visit!
Kind Regards,
Barbara
Novotel Cardiff Centre
Customer review rating 2.0/5
Riley P.
Couples
-
Confirmed reviews ALL
Being disabled, I do lots of research before I stay away from home. Although I booked with you directly, I saw on booking.com that there were 7 accessible parking spots at the hotel. However when I arrived, I saw 2 which were occupied and then a sign that said "Exit and Disabled parking bays" near the entrance to the hotel. We followed that sign just to find that the rest of the bays had been converted to an outdoor seating area. This was a real slap in the face, although a website belonging to someone else could have the wrong information, I would expect the signs to be up to date when I arrive.
When I spoke to the person on reception they made no apology, only saying that the manager had decided to make the change. I have a blue badge and was given free parking but I don't understand if that was because I had complained about the parking or if it is the hotel policy to do so. Knowing for sure would influence my decision to come back or not.
It would also beneficial to have a separate accessible changing space in the spa area that is not gendered. Carers are often a different sex to the person the are caring for and this creates a barrier to accessibility.
Dear Guest
Thank you for taking the time to share such detailed feedback. I completely understand how important it is to be able to plan ahead when accessible facilities are essential to your stay, and I’m sorry that the information and signage you found on arrival did not reflect what was actually available.
Regardless of the information shown on a third-party website, our own signage should be clear and accurate, and I’m sorry that this caused additional frustration when you arrived. I’m also disappointed to hear that the response you received at reception did not feel particularly understanding or apologetic.
Thank you as well for raising the point about an accessible, non-gendered changing space within our leisure facilities. Your comments around carers and the barriers this can create are really valuable and give us something important to consider when looking at future improvements to our facilities.
We really appreciate you taking the time to explain your experience rather than simply telling us you were disappointed. Accessibility matters, and feedback like yours helps us understand where the experience doesn’t work as well as it should.
Kind Regards
Karen Matthews
General Manager
Customer review rating 1.5/5
Laurens R.
Couples
-
Confirmed reviews ALL
On the positive side, the staff were friendly and the bed was comfortable. That being said, the the general state of the hotel and the hotel room felt outdated, worn, and run-down (e.g. chipped paint). The price was too high for the quality, in stark contrast with other Novotels and Ibis hotels I have stayed at. My partner and I can only conclude that the hotel is due for a major renovation.
Dear Guest,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly and the bed comfortable.
We’re sorry that the overall condition of the hotel and your room left you disappointed. We understand that details can make a big difference to the overall experience, especially when you feel the price doesn’t reflect the quality.
We really appreciate your honest comments and will make sure they are shared with the team. We hope you’ll consider staying with us again and that we’ll have the opportunity to give you a better experience.
Kind Regards,
Barbara
Novotel Cardiff Centre
Customer review rating 3.5/5
Lesley A.
Families
-
Confirmed reviews ALL
I stayed with my two children who loved the pool!! Unfortunately no air conditioning in the room and the fan provided was noisy and faulty so resulted in a disturbed warm night. Otherwise an enjoyable stay.
Dear Guest,
Thank you for taking the time to share your feedback with us. We’re delighted to hear that your children loved the pool and that you otherwise enjoyed your stay.
We’re very sorry to hear that the temperature in your room affected your night’s sleep. Had you mentioned this to our team during your stay, our friendly 24-hour Reception Team would have been more than happy to assist. We have cooling facilities available in all of our rooms, and we would have been pleased to find a solution to make you more comfortable.
Thank you for highlighting the issue with the fan as well. We have passed this feedback on to our Maintenance Team so that they can investigate and resolve the issue raised.
We hope to have the pleasure of welcoming you and your children back to Novotel Cardiff Centre, where we can provide you with a much cooler and more relaxing stay.
Kind regards,
Eilidh
Novotel Cardiff Centre
Customer review rating 4.0/5
Chak W. T.
Business
-
Confirmed reviews ALL
Good experience
Dear guest ,
Thank you for your positive feedback. We are delighted to hear that you had a good stay and experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Best regards,
- Eilidh
Novotel Cardiff Centre
Customer review rating 2.0/5
Christopher L.
Families
-
Confirmed reviews ALL
The staff were very friendly and helpful, and the gym was good. Unfortunately, the overall experience was disappointing.
The bathroom was in poor condition, with the shower control broken, resulting in very low water pressure. There was also a persistent sewage smell in both the room and common areas.
The swimming pool area lacked supervision, with some guests using the pool while wearing everyday clothes that were clearly not appropriate for swimming.
There was also considerable noise in the corridors at around 11pm, with people shouting and showing little consideration for other guests.
Our room was not cleaned after the first night, which was disappointing.
We ultimately decided to shorten our stay.
The location is reasonable, although it is around a 15-minute walk to the city centre and closer to 30 minutes to the Quays, so it felt further away than expected.
Overall, while the staff were friendly and the gym was good, the issues with the bathroom, cleanliness, sewage smell, noise and swimming pool made the stay disappointing.
Dear Guest,
Thank you for sharing your feedback with us. We’re glad to hear that our staff were friendly and helpful, and that you enjoyed using the gym.
We’re sorry that the rest of your stay was disappointing. We apologise for the issues with the shower, the water pressure and especially the unpleasant smell you noticed in the room and shared areas. We also understand how frustrating it must have been to find your room had not been cleaned after the first night.
We appreciate you bringing all points to our attention and will make sure your feedback is shared with the relevant teams.
Thank you again for taking the time to let us know what happened. We’re sorry we didn’t provide the experience you expected, and we hope we’ll have the chance to do better in the future.
Kind Regards,
Barbara
Novotel Cardiff Centre
Customer review rating 4.5/5
Haydn T.
Couples
-
Confirmed reviews ALL
Check in Reception staff friendly and efficient, Room clean and tidy.
Dear guest,
Thank you for your kind words regarding your recent stay with us. We are pleased to hear that you found our reception staff to be friendly and efficient, and that your room met your expectations for cleanliness. Your feedback is greatly appreciated.
Best regards,
- Eilidh
Novotel Cardiff Centre
Customer review rating 3.5/5
Sharon T.
Friends
-
Confirmed reviews ALL
Enjoyed a two night stay in a suite in Novotel Cardiff.
Dear guest,
Thank you for sharing your experience at Novotel Cardiff Centre. We are pleased to hear that you found your suite comfortable during your two-night stay. Your feedback is valuable to us, and we hope to welcome you back in the future for a 10/10 stay! please do let ud know what we can do to get you there!
Best regards,
- Eilidh
Novotel Cardiff Centre
Customer review rating 1.5/5
Debbie H.
Families
-
Confirmed reviews ALL
We had an executive room 1 adult 2 children and it wasn’t very executive. Sofa bed made up with one pillow one coffee pod
Dear Guest,
Thank you for sharing your feedback. We’re sorry that the room did not meet your expectations, especially when travelling with two children. We understand that having the sofa bed properly prepared and enough amenities for everyone in the room is important for a comfortable stay.
We apologise for the inconvenience and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more comfortable experience in the future.
Kind Regards,
Barbara
Novotel Cardiff Centre
Customer review rating 3.5/5
Glad W.
Families
-
Confirmed reviews ALL
Stayed with my husband and teenage children for a couple of days , it was very central and we enjoyed our stay , kids always want a pool and the pool did not disappoint. The staff were very professional and friendly- Hayley and another lady at the reception were very helpful and gave us directions and things to do in Cardiff. I was hoping for a mini fridge for water in the room but that was on meaning not reading the hotel amenities properly .
Dear guest,
Thank you for sharing your experience with us. We are delighted to hear that you found our location convenient and that your family enjoyed the pool. It is also wonderful to know that our staff, particularly Eilidh , provided you with helpful assistance during your stay.
We understand the importance of having amenities that enhance your comfort, such as a mini fridge, and we appreciate your understanding regarding this matter. We strive to provide clear information about our facilities and will continue to ensure this is communicated effectively.
Thank you once again for your feedback. We hope to welcome you and your family back to Novotel Cardiff Centre in the future.
Best regards,
- Gabriel
Novotel Cardiff Centre
Customer review rating 4.5/5
Sarah N.
Families
-
Confirmed reviews ALL
My daughter and I came to visit and had a wonderful stay. Close to Cardiff centre and with a great swimming pool and lovely restaurant we will most definitely be back
Dear guest,
Thank you so much for your lovely feedback! We're thrilled to hear that you and your daughter enjoyed your stay and found our location and amenities to your liking. We can't wait to welcome you back again soon!
Warmest regards,
Gabriel.
Customer review rating 5.0/5
Joe P.
Families
-
Confirmed reviews ALL
We come down to Cardiff for the community shield, so knew that the hotel was in a good location with parking and a pool. However, we were pleasantly surprised to see a child play area in reception, in addition to the excellent staff who were welcoming and nothing was trouble. Rooms were comfy, also helped with additional requests for our younger child. Breakfast was good quality and a nice selection, impressed with the restaurant and bar too.
Dear guest,
Thank you so much for your lovely feedback!
I’m thrilled to hear that you enjoyed your stay with us and found our location convenient for your visit to Cardiff. It’s great to know that our child play area and the welcoming nature of our staff made your experience even better.
I'm glad you found the rooms comfy and appreciated the breakfast selection as well. Your compliments mean a lot to us, and we hope to welcome you and your family back for another fun stay in the future!
Warmest regards,
Gabriel
Novotel Cardiff Centre
Customer review rating 4.0/5
John H.
Families
-
Confirmed reviews ALL
Nice Hotel centrally located clean rooms
Customer review rating 3.0/5
Cornelis R.
Families
-
Confirmed reviews ALL
The nice big pool was the big plus. But the corridors in the building and facilities at the pool weren’t clean. And there was a weird s in room and corridors.
Breakfast was ok.
Thank you so much for taking the time to share your feedback with us. We’re really pleased to hear that you enjoyed our lovely large pool and found the breakfast to be okay.
We’re sorry, though, that the cleanliness of the corridors and pool facilities wasn’t up to standard, and especially that you noticed an unusual smell in the room and corridors. We completely understand how this can affect your overall stay. We’ll make sure your comments are shared with our Housekeeping team so we can look into this and improve.
We really appreciate your honest feedback and hope to welcome you back again for a much more enjoyable stay.
Kind regards,
Kamilla Robak
Customer review rating 5.0/5
Alwyn J.
Families
-
Confirmed reviews ALL
Delighted with the free upgrade to a suite, many thanks!
Dear Guest,
Thank you for your kind feedback. We are delighted to hear that you enjoyed your complimentary suite upgrade and had a superb stay with us.
We truly appreciate your comments and look forward to welcoming you back in the future.
Best Regards,
Samina Begum
Customer review rating 3.5/5
Kayleigh P.
Families
-
Confirmed reviews ALL
The room was clean and comfortable but the swimming pool was overcrowded and freezing cold - even the hot tub was cold. Breakfast in the morning was cold and disappointing. The lady was struggling and explained there was only 3 of them working and she was totally run ragged bless her. The pancake machine kept breaking and we had to have half our breakfast and wait for the rest to cook as they kept running out. Our stay wasn't the chilled relaxing vibe we planned it for, quite disappointing this time.
Dear Keyleigh,
We are pleased to hear that you found your room clean and comfortable. However, we are sorry that other aspects of your stay did not meet your expectations.
We acknowledge your comments regarding the swimming pool and hot tub temperatures, as well as the level of occupancy within the leisure facilities. We also regret that your breakfast experience was disappointing, particularly regarding the food temperature, availability of items and the pancake machine.
We appreciate your understanding of the pressures experienced by our breakfast team, although we recognise that this should not have affected the overall quality and consistency of the service provided. Your comments have been shared with the relevant teams for review and follow-up.
We are sorry that your stay did not provide the relaxing experience you had anticipated. Thank you again for your constructive feedback, which helps us identify areas where we can improve. We hope to have the opportunity to provide you with a more enjoyable experience on a future visit.
Warm regards
Kamilla Robak
Customer review rating 3.0/5
Craig J.
Families
-
Confirmed reviews ALL
Stayed here around 8 times how ever this time felt its lost its edgeb room needdd some tlc and pool was like a childs party kids screaming running in and out of steam room alone and left totally out of control with no guardians. Bar menu needs updating very minimal and boring. A shamw but needs updating now and bringing back.
Dear Craig,
Thank you for taking the time to share your feedback, and particularly for choosing to stay with us around eight times. We truly appreciate your continued loyalty and are sorry to hear that your most recent stay did not meet the standard you have come to expect from us.
We are disappointed to hear your comments regarding the condition of the room. Your feedback is important to us, and we will review this with our Housekeeping and Maintenance teams to ensure that any areas requiring attention are addressed.
We also appreciate your concerns regarding the leisure facilities. We understand how disruptive it can be when the pool area becomes particularly busy, and we take the supervision and appropriate use of our facilities seriously. We will review your comments with the front office team.
Thank you also for your feedback regarding the bar menu. We understand that you found the current selection limited, and we will share your comments with our Food & Beverage team as part of our ongoing review of the offering.
We are grateful for your honest feedback and hope to have the opportunity to welcome you back and provide the experience you have enjoyed during your previous stays
Warm regards
Kamilla Robak
Customer review rating 2.0/5
Elizabeth S.
Couples
-
Confirmed reviews ALL
I’m a loyal Accor fan but this hotel is in desperate need of refurbishment and I was expecting more for accors more ‘premium’ brand. The bathroom door had absorbed years worth of cigarette smoke and it made our room smell of cigarette smoke. The pool area was also dirty and smelt of urine which didn’t make the experience very relaxing. The room was clean and staff were friendly it’s just I’d expect more for the price tag of this place, small things like there’s no fridges in the rooms and we only had one tea bag on our kettle tray etc. The room clearly hadn’t been refurbed in many years, especially the bathroom. I’ve stayed in the ibis that used to be next to this place which was cheaper and I’d say better quality, shame it closed down!
Customer review rating 4.5/5
Man Y. T.
Families
-
Confirmed reviews ALL
Spacious room, clean swimming pool.
Dear Guest,
Thank you for your positive feedback. We are delighted to hear that you enjoyed a comfortable stay in our spacious room and appreciated the cleanliness of our swimming pool. Your satisfaction is important to us.
Best Regards,
Barbara
Novotel Cardiff Centre
Customer review rating 4.5/5
James M.
Business
-
Confirmed reviews ALL
Another good business stay
Dear guest,
Thanks for taking the time to share your experience! We're thrilled to hear you had another great stay with us. We look forward to welcoming you back on your next business trip!
Warmest regards,
Gabriel.
Web-users rating
Other web-users rate our hotel
1,212 reviews8.4/10Location
2,059 reviews5.8/10Room
2,203 reviews8.4/10Service
25 reviews6.5/10WiFi
967 reviews6/10Comfort
946 reviews6/10Cleanliness
830 reviews8.2/10Breakfast
811 reviews7.8/10Food
170 reviews8.8/10Location
316 reviews5.6/10Room
333 reviews8.4/10Service
154 reviews6.3/10Cleanliness
151 reviews8.2/10Breakfast
139 reviews8.3/10Pool
128 reviews4.9/10Comfort
79 reviews5.1/10Value
100 reviews8.9/10Location
194 reviews6.3/10Room
188 reviews8.1/10Service
83 reviews6.3/10Cleanliness
64 reviews8.4/10Breakfast
47 reviews5.6/10Value
46 reviews8.2/10Pool
31 reviews6/10Vibe
46 reviews7.9/10Location
111 reviews6.3/10Room
101 reviews8.1/10Service
31 reviews6.4/10Cleanliness
27 reviews7.7/10Breakfast
21 reviews8.4/10Pool
17 reviews5.6/10Vibe
17 reviews4.4/10Value
18 reviews7.8/10Location
35 reviews6.3/10Room
23 reviews8.1/10Service
17 reviews5.8/10Cleanliness
8 reviews4.7/10Value
6 reviews8/10Breakfast
Powered by
Frequently asked questions
Novotel Cardiff Centre is located at Schooner Way, Atlantic Wharf, CF10 4RT Cardiff, overlooking Bute East Dock. We are an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. Nearby attractions include Cardiff Castle and St Davids Shopping Centre, both just a short walk away. Private outdoor parking is available on site for an additional fee.
Novotel Cardiff Centre offers a variety of accommodations including:
Standard Room with Queen bed + convertible Sofa
Superior room with Queen bed
Executive Room with Queen bed
Junior Suite 1 Queen bed with Balcony
Junior Suite 1 Queen bed and sofa bed with Balcony
Suite 1 Queen bed and sofa bed with Balcony
Families can enjoy spacious rooms with sofa beds, while business travelers can utilize rooms with dedicated work areas.
Novotel Cardiff Centre provides a range of amenities to enhance your stay:
Free Wi-Fi throughout the hotel
On-site private parking for an additional fee
Daily buffet breakfast for an additional fee
Heated indoor pool, sauna, and steam room
Fitness center and gym
The Customs Shed restaurant and bar
Ten meeting rooms and business center
Pets welcome for an additional fee
Wheelchair accessible facilities
At Novotel Cardiff Centre, you can dine at The Customs Shed, which serves a mix of local and international cuisine in a casual setting. Our hotel bar offers a lively atmosphere with a selection of beers, wines, and cocktails, sometimes featuring live music. We provide a daily buffet breakfast, 24-hour room service with hot meals and cold snacks, and a dedicated children's menu.
At Novotel Cardiff Centre, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Novotel Cardiff Centre regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Novotel Cardiff Centre using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Novotel Cardiff Centre, pets are allowed for an additional fee. Your dog or cat is welcome subject to the presentation of a rabies certificate. Please note that pets must be kept on a leash in public areas and are not permitted in dining areas.
Novotel Cardiff Centre features 10 fully equipped meeting rooms that can accommodate up to 200 guests. Our facilities include a business center with support staff and high-speed Wi-Fi to support your professional needs. The largest meeting room offers a surface area of 210 m² for various business events.
Novotel Cardiff Centre offers an ideal setting for weddings and special events, with an imaginative team to help translate your vision into reality. Our facilities include 10 meeting rooms with a maximum banquet capacity of 160 guests. We can provide customized suggestions for decor, flowers, and menus to make your day extraordinary.
Novotel Cardiff Centre is a wheelchair accessible hotel featuring 6 rooms specifically designed for people with reduced mobility. Our facilities include accessible bathrooms with 32-inch wide doors, visual alarms for the hearing impaired, and accessible parking. The pool areas and restaurant services are also fully accessible to ensure a comfortable stay for all guests.
Yes, Novotel Cardiff Centre allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Novotel Cardiff Centre, you can reach several landmarks on foot:
St David's Dewi Sant: 5 minutes
UGC Complex: 2 minutes
Cardiff Castle: 10 minutes
Cardiff Bay: 10 minutes
Cardiff Central Railway Station: 5 minutes
Cardiff Queen Street Railway Station: 18 minutes
At Novotel Cardiff Centre, you can relax at Inbalance Wellness by Novotel, which features a 15m heated indoor pool, jacuzzi, sauna, and steam room. These leisure facilities are complimentary for our guests. While specific signature treatments are not listed, a fitness coach is available for personal lessons and special care.
Novotel Cardiff Centre is perfectly tailored for business travelers, offering 10 fully equipped meeting rooms that can accommodate up to 200 guests. Rooms feature a dedicated working area with a business desk, high-speed Wi-Fi, and a data port. Guests can also utilize our business center with support staff and enjoy a daily buffet breakfast to start their day.
Accor Live Limitless
Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate
Our other establishments nearby
Page 1 out of 2, Our other establishments nearby 1 :, Our other establishments nearby 2 :, Our other establishments nearby 3 :, Our other establishments nearby 4 :
