Novotel Cardiff Centre Hotel 4 stars

Customer review rating 4.4/5 8,836 reviews
Novotel Cardiff Centre
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • The Customs Shed restaurant serves international cuisine

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Cardiff Centre

Schooner Way
Atlantic Wharf
CF10 4RT
cardiff
united kingdom

Tel: +442921132800

Fax: (+44)292/0481491

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40.23km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241.38km / 150 miles

  • By train

    CARDIFF CENTRAL At 1.61km / 1 miles

GPS :51.47643, -3.167866

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Standard Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior room with Queen bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room with Queen bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

THE CUSTOMS SHED CARDIFF

Type of cuisine: Other cooking style

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CUSTOMS SHED CARDIFF

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 210

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,836 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,630 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good stay

Customer review rating 4.4/5

M M. Couples - 11/02/2020 Confirmed reviews ALL

As usual had a nice stay. The bedroom didn't seem as clean as usual, and the tv wasn't working properly....this could have been the storm. Our biggest disappointment was the size of the to...they were so small

Dear ELWYN M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Brilliant staff and hotel

Customer review rating 4.4/5

Chelsea Couples - 10/02/2020 Confirmed reviews ALL

Arrived on the Friday and staff at reception were very welcoming and it was very easy to check in. Got to our room and it was lovely and clean and bigger than expected! Our overall stay was lovely, very romantic and everything was easy to get. Had breakfast in bed which arrived on the time we asked and was lovely. Overall a lovely weekend away.

Dear CHELSEA K., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Made our weekend

Customer review rating 4.4/5

Emma J. Families - 10/02/2020 Confirmed reviews ALL

Absolutely fantastic hotel with amazing staff. The staff were really helpful nothing was to much! The hotel was run really well very clean and had all the added extras! The facilities were fab and kids had an amazing time in the pool! Such a relaxed atmosphere and would highly recommend this hotel and will definitely be returning very soon.

Dear SUSAN J., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Great position and facilities, very helpful staff

Customer review rating 4.4/5

Anthony Friends - 10/02/2020 Confirmed reviews ALL

Really helpful on the phone for advice the day prior to arrival, great check in experience and very helpful on checkout finding a way to burn extra points

Dear ANTHONY P., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Good location, great room

Customer review rating 4.4/5

Simon Couples - 10/02/2020 Confirmed reviews ALL

We booked a room for the night as a last minute extension to our break in Cardiff. The hotel was clean, and the decor is wonderful. The leisure facilities we used (pool and hot tub) were fantastic.

Dear SIMON L., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Not a 4 star hotel

Customer review rating 4.4/5

Laura L. Couples - 10/02/2020 Confirmed reviews ALL

Starting with the positive aspects, I can say that the hotel is fairly close to the city center and that the common areas (Reception, bar and lift are very beautiful and well renovated). We have been suggested to dine in one of the best restaurant we found in the UK (the potted pig) I worked in Accor Hotels myself and I know that it can be difficult to operate with very tight budgets and I hope you will take my observation as constructive criticisms. Unfortunately the stay hasn't been as good as what we were expecting it to be. -It is not easy to access the hotel-you have to enter through the car park. We had to go to the Ibis budget to get a code to access the gate. -The whole hotel is overlooking a car park, so that the atmosphere in the bar and in the swimming pool is spoilt by the view. -The check in has been dealt by a lovely, but quite inexperienced receptionist. -The room and bathroom looked a bit tired with only 1 set of towels for 2 people. -The fitness center is not well organized: there is a dedicated reception but it is often unattended so you have to queue to be checked in and to get your towels. It is not for the guest of the hotel only, but for external guests as well. So it gets quickly crowded. The changing rooms were dirty and there are no indications about how to get to the swimming pool from the changing rooms. This was reported to the fitness center manager. -The Breakfast was average, usually what you get in a Mercure. (the Welsh and Gluten Free corners were appreciated though) The was not much staff and most of them had no badge. No hot drink was offered and you had to help yourself with the machines. The orange juice was of low quality. We asked to speak to a manager regarding some of the issues, but we have been redirected to the Fitness Center Manager only. The Hotel is not worth the 97 Pounds we paid (as LeClub Accor Members).

Great hotel

Customer review rating 4.4/5

Nicky R. Families - 10/02/2020 Confirmed reviews ALL

This was our third stay and there will be more! Such a lovely, clean, friendly, convenient hotel. I'd struggle to find anywhere I'd rather stay in Cardiff.

Dear CHRISTOPHER R., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager
Customer review rating 4.4/5

Barry E. Couples - 09/02/2020 Confirmed reviews ALL

Very clean , friendly and professional hotel. Ate in bar, very nice food and good wine. I do use the gym and pool regularly but didn't when I stayed. The facilities looked excellent though, I will certainly consider your hotel if I'm in Wales again. Barry E. from Iteland

Dear BARRY E., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Great location matched with service

Customer review rating 4.4/5

Anonymous Families - 08/02/2020 Confirmed reviews ALL

Great room and breakfast deal booked direct for family rugby experience. Great facilities and excellent friendly staff

Dear CHRIS J., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

very good!

Customer review rating 4.4/5

Andy G. Families - 06/02/2020 Confirmed reviews ALL

A family trip to cardiff. Perfect

Dear ANDREW G., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager
Customer review rating 4.4/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

Great room, friendly helpful staff. Only criticism was breakfast items were cold ( bacon, sausage, eggs) both days. But could not fault test of stay. Location excellent

Dear ALISON J., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Lovely family time!

Customer review rating 4.4/5

Anonymous Families - 04/02/2020 Confirmed reviews ALL

My husband and i, plus our two young children (and dog!) had a wonderful one night stay here. The kids loved the pool and also the fabulous kids meal in the restaurant that evening. Brilliant central location for exploring Cardiff.

Dear NATALIE W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Much improvement needed

Customer review rating 4.4/5

K Business - 03/02/2020 Confirmed reviews ALL

- Stayed at your hotel for 5 nights - We had 2 big towels in the room upon check in that were removed by the cleaners the following day despite them being left on the towel rack indicating they did not need to be replaced. They were replaced by smaller, low quality towels. When I called reception for them to be replaced, the house keeper came to the room to explain there were no big towels and instead gave two spa towels. - The orange juice for breakfast was watered down so much that it was literally coloured water. We mentioned this to a couple of staff members who did nothing to rectify the problem

Dear KERRY M., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Well located, lovely hotel

Customer review rating 4.4/5

Sharon H. Couples - 03/02/2020 Confirmed reviews ALL

First time visiting this hotel but was pleasantly surprised could not fault any part of our stay .

Dear SHARON H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Good but no soundproofing

Customer review rating 4.4/5

Couple Couples - 02/02/2020 Confirmed reviews ALL

We rate it at 7 only because of the lack of soundproofing between rooms. We were able to hear our neighbors talk, sneeze, snore and pee! We were lucky to have quiet neighbors. Otherwise the breakfast was really good and the sauna, steam room, swimming pool too. The staff was very friendly and helpful as well.

Dear VANESSA L., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Fine

Customer review rating 4.4/5

Jr Business - 02/02/2020 Confirmed reviews ALL

Fine

Dear JOHN W., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Well located, hotel dated and in need of a refurb

Customer review rating 4.4/5

Amanda F. Families - 02/02/2020 Confirmed reviews ALL

Came here for an overnight stay with my family. I have actually been coming here for over 10 years and it is my go to choice of hotel when visiting cardiff. We are here at least 5-6 times a year. We stayed for just the 1 night, room only. We usually like the pool area however due to promotional event this area was extremely busy so struggled to use all the facilities. Our stay was ok, there were no major issues but nothing really stood out. Rooms are looking tired and carpets needs to be changed. Stopped having breakfast there as food and service disappointing. We used to enjoy breakfast here and as soon as you sit down you would get coffee / tea brought to you. Now feels more of a dining hall experience with limited choice of food.

Dear AMANDA f., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us especially from our returning guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

2nd stay

Customer review rating 4.4/5

Mark G. Families - 02/02/2020 Confirmed reviews ALL

Great hotel good food ideally situated close to city centre

Dear MARK G., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Well located

Customer review rating 4.4/5

Anonymous Business - 31/01/2020 Confirmed reviews ALL

The hotel did not have my Dinner, Bed and Breakfast on the system and it took a while to sort out, which was frustrating as I had to go to my room and search for the confirmation to prove I did. Once I had it, it was amended. In addition I was unaware that parking was £12 per day so what I thought was a good deal online at £240 for two nights ended up being £264. The hotel outside of the bedrooms was lovely but the rooms, for the price, I felt were dated. I had been staying at the mercure on the edge of town and it was much more modern and value for money at £45-50 per night. On departure the system was still not sorted and when I asked for an itemised bill to double check I had not been charged, it felt like it was too difficult and I never got one, but was told its £294. I challenged this and as I thought my main meals were added to the bill. I have to say I didn't trust that the reception team were clear on the methods of my booking and or what I had booked and when you are on a tight budget but wanted to experience something a little more up market, I was left feeling disappointed, as I was expecting a £240 bill to simply keep escalating.

Dear RACHEL B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Comfortable

Customer review rating 4.4/5

Steffan Business - 30/01/2020 Confirmed reviews ALL

Although we started off dissapointed with our late night meal at the bar after our arrival - everything from then on was perfect. The room was a nice size, comfortable, quiet, and had everything we needed. Breakfast was lovely and had plenty of choice. The pool and jacuzzi was a great way to start the day. Check in and check out was fast and easy. Staff were helpful. Overall, very happy.

Dear STEFFAN M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager
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