Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St Davids Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.
Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests.
The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip.
Welcome to Novotel Cardiff Centre! Enjoy unparalleled comfort, impeccable service, and the vibrant city at your doorstep. We're here to make your stay extraordinary. Relax, indulge, and savour the moments.
Karen Matthews, Hotel Management
Hotel extras
Leisure facilities, Heated pool, jacuzzi, sauna, steam room and gym
Central location, located near the major shopping district
Vibrant Food and Beverage
Payable parking
Exclusive Balcony Rooms with amazing views
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Standard Room with Queen bed + convertible Sofa
, Room 2 :
Superior room with Queen bed
Room
Standard Room with Queen bed + convertible Sofa
Photo out of - Standard Room with Queen bed + convertible Sofa
Choose comfort and space. A spacious room with Queen bed, en suite bath or shower, sofa bed, work area, freeview 55 inch LED TV, complimentary WIFI access, hair dryer, iron, safe and tea/coffee.
Enjoy modern decor and Comfort Queen bed, en-suite bath or shower, 55" LED TV, Free WIFI access, hairdryer, iron, laptop safe, tea/coffee. Up to 2 people. One of the great things about this is that not all the rooms are the same size
Junior Suite 1 Queen bed and sofa bed with Balcony for 2 Adult and 2 Children
Photo out of - Junior Suite 1 Queen bed and sofa bed with Balcony for 2 Adult and 2 Children
Suite room with Queen bed, with Nespresso machine, a suite bath or shower, premium bath amenities, bathrobe, slippers, sofa bed, work area, free view 55-inch LED TV, complimentary WIFI access, hair dryer, iron, safe, mini fridge and tea/coffee.
Views:
Patio
Max. number of persons
4
Area
From
40 m²
/
430 sq ft
Bedding
Queen size bed(s) x1
Double sofa bed(s) x1
Extra bed in room for child on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Kettle
Mini Bar
Nespresso machine
Free in Room Mineral Water
Complementary in room coffee or tea
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Media And Technology
Internet Facilities
High speed internet
Tv Facilities
Chromecast
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Room for hearing impaired guests
Room interior entrance only
Safe deposit box in room
Comfort Features
Bedding and towel
Blackout curtain
Double Glazing
Hair dryer
Ironing board and flat-iron
Opening windows
Separate closet
Slippers
Electric Facilities
220/240 V AC
Room Services
Breakfast in bed
4 pers. max
40 m²
/
430 sq ft
Bedding
1 x Queen size bed(s) and
1 x Double sofa bed(s)
Suite 1 Queen bed and sofa bed with Balcony 2 Adult and 2 Children
Photo out of - Suite 1 Queen bed and sofa bed with Balcony 2 Adult and 2 Children
Spacious and elegantly designed, our suite includes a bedroom and living room. It offers unparalleled facilities, ensuite bath and shower, free WIFI, Nespresso coffee machine, mini fridge, bottled water and Speaker system.
Views:
Patio
Most of the accommodation:
Balcony or
Terrace or
Dining room / area or
Additional living room / area
Max. number of persons
4
Area
From
40 m²
/
430 sq ft
Bedding
Queen size bed(s) x1
Double sofa bed(s) x1
Extra bed in room for child on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Mini Bar
Nespresso machine
Free in Room Mineral Water
Complementary in room coffee or tea
Bathroom
Bathroom Facilities
Accessible bathroom
Bathroom doors 32 inches wide
Bathrobe
Bathroom products
Fixed showerhead
Flexible showerhead
Full-length mirror
Mirror
Slippers
Media And Technology
Internet Facilities
High speed internet
Tv Facilities
Children's TV Channels
Chromecast
Free movies/video
Music TV channels
ChromecastAdditional charge
55'/140 cm screen
4K-UHD screen - Ultra-high-definition television
Service And Equipment
Accessibility And Security
Alarm clock
Emergency info in rooms
Keycard-operated door locks
Room for hearing impaired guests
Room interior entrance only
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Visual alarm for hearing impaired
Visual alarm in rooms
Comfort Features
Alarm clock
Bedding and towel
Blackout curtain
Double Glazing
Hair dryer
Ironing board and flat-iron
Opening windows
Separate closet
Slippers
Electric Facilities
220/240 V AC
Room Services
Breakfast in bed
4 pers. max
40 m²
/
430 sq ft
Bedding
1 x Queen size bed(s) and
1 x Double sofa bed(s)
Views:
Patio
Most of the accommodation:
Balcony or
Terrace or
Dining room / area or
Additional living room / area
Page 1 out of 1, Access & Transport 1 :, Access & Transport 2 :
Cardiff Queen Street
Railway station
Access:
1.61 km / 1 mi18 min walk / 5 min drive
Cardiff Central
Railway station
Access:
1.61 km / 1 mi5 min walk / 2 min drive
Cardiff Airport (CWL)
Airport
Access:
21.08 km / 13.1 mi28 min drive
Bristol Airport (BRS)
Airport
Access:
80.13 km / 49.8 mi1 hrs
13 min drive
Fishguard Ferry Port
Ferries
Access:
173.77 km / 108 mi2 hrs
17 min drive
London Heathrow Airport (LHR)
Airport
Access:
218.82 km / 136 mi2 hrs
30 min drive
Page out of
UGC Complex
Cinema district
Access:
800 m / 0.5 mi2 min walk
Cardiff Castle
Tourist attraction
Access:
1.3 km / 0.81 mi10 min walk / 5 min drive
Wales Millennium Centre
Entertainment/theatre district
Access:
1.45 km / 0.9 mi4 min drive
National Museum Cardiff
Museums
Access:
2.25 km / 1.4 mi7 min drive
Cardiff City Stadium
Sports centre
Access:
7.08 km / 4.4 mi10 min drive
St. Fagans Museum of History
Museums
Access:
8.85 km / 5.5 mi25 min drive
Principality Stadium
Sports centre
Page out of
Cardiff Bay
Marina
Access:
1.61 km / 1 mi10 min walk / 2 min drive
Dyffryn Gardens - National Trust
National park
Access:
6.76 km / 4.2 mi17 min drive
Cardiff University Sports Fields
Park
Access:
6.92 km / 4.3 mi18 min drive
Wye Valley (AONB)
National park
Access:
53.1 km / 33 mi48 min drive
Bannau Brycheiniog National Park
National park
Access:
53.9 km / 33.5 mi56 min drive
Wenvoe Castle Golf Club
Park
Page out of
St David's Dewi Sant
Shopping centre/mall
Access:
800 m / 0.5 mi5 min walk
Newport Town Centre
Shopping district
Access:
24.14 km / 15 mi30 min drive
Bristol City Centre
Shopping district
Access:
69.19 km / 43 mi1 hrs
2 min drive
Swansea City Centre
Shopping centre/mall
Access:
72.41 km / 45 mi55 min drive
The Customs Shed Bar (On-site)
Bar
The Customs Shed (On-site)
Restaurant and cafe district
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
138 rooms
6 rooms for people with reduced mobility
5 connecting rooms
5 floors
Languages spoken at the hotel
German
English
Spanish
French
Italian
Polish
Portuguese
Reduced mobility Facilities
100% Non Smoking Property
Laundry / Valet Services
Dry cleaning / Ironing
Wi-Fi
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Check In & Check-out facilities
Express check-in
Express check-out
Late Checkout
Pets
Pets allowed
Your dog or cat is allowed with a surcharge and subject to presentation of a rabies certificate. However, you will need to keep it on a leash in public areas of the hotel and not bring it into the dining areas.
Catering
One Restaurant
One Bar
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Additional charge
Business
10 Meeting rooms
Business Center
Business center with support staff
Family
Services for children
Video game area
Board games available
Indoor playground for children
Play area
Well-being
Inbalance Wellness by Novotel.
Covered
On site
Inbalance Wellness by Novotel
On site
Sports and leisure
Sailing
Nearby
Jogging track
Nearby
Boat excursions
Nearby
Kayaking
Nearby
Skating rink
Nearby
Squash court
Nearby
Football
Nearby
On site
Outdoor parking
Private
125 parking spaces
Parking opened 24/7
Parking pricing: 27.91€24GBP Per day
Services & equipment
Electric car recharging units 22 kVA
Vehicles
Bus parking
Security
Well-lit parking
Video surveillance in parking
Parking equipped with lights
Accessibility
Accessible parking
THE CUSTOMS SHED CARDIFF
Photo out of - THE CUSTOMS SHED CARDIFF
Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.
Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.
THE CUSTOMS SHED CARDIFF
Photo out of - THE CUSTOMS SHED CARDIFF
Absorb the lively atmosphere in our hotel bar. You will find an enticing selection of beers, wines and cocktails served by our friendly staff. It is the perfect place to unwind or enjoy an evening of entertainment, including live music.
Absorb the lively atmosphere in our hotel bar. You will find an enticing selection of beers, wines and cocktails served by our friendly staff. It is the perfect place to unwind or enjoy an evening of entertainment, including live music.
Breakfast
Photo out of - Breakfast
Wake up to a delightful hotel buffet breakfast! Enjoy a sumptuous spread of fresh pastries, fruits, hot dishes and more. All accompanied with fruit juice, tea and coffee. Served daily for a perfect start to your day.
Buffet
Wake up to a delightful hotel buffet breakfast! Enjoy a sumptuous spread of fresh pastries, fruits, hot dishes and more. All accompanied with fruit juice, tea and coffee. Served daily for a perfect start to your day.
Services
English
Continental
Hot Breakfast
Cold breakfast
Restaurant
Breakfast room.
Wake up to a delightful hotel buffet breakfast! Enjoy a sumptuous spread of fresh pastries, fruits, hot dishes and more. All accompanied with fruit juice, tea and coffee. Served daily for a perfect start to your day.
Pool
Photo out of - Pool
We have a heated 15M pool, jacuzzi, sauna and steam room - all complimentary to guests.
Inbalance Wellness by Novotel.
Location
On site
Pool features
Indoor pool
Heated Pool
Chlorure treatment
Access & Security
Pool areas wheelchair accessible
Staff trained in first aid
Dimension
Pool Depth Min:
0.1 m /
3.2 ft
Pool Depth Max:
1.5 m /
4.9 ft
Pool Size Min:
0.7 m /
22.9 ft
Pool Size Max:
15 m /
49.2 ft
We have a heated 15M pool, jacuzzi, sauna and steam room - all complimentary to guests.
Fitness center
Photo out of - Fitness center
Whether for strength or cardio, our facility suits all needs. We have a range of exercise machines and free weights. Enjoy a rejuvenating workout at your convenience.
Inbalance Wellness by Novotel
Additional charge
Whether for strength or cardio, our facility suits all needs. We have a range of exercise machines and free weights. Enjoy a rejuvenating workout at your convenience.
Location
On site
Fitness equipment
Free weights
Rowing machine
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Cardiovascular equipment
Exercise bikes
Cross trainer
TV in the room
Towels available
Personal lessons and special care
Fitness coach
Whether for strength or cardio, our facility suits all needs. We have a range of exercise machines and free weights. Enjoy a rejuvenating workout at your convenience.
For your special day, our hotel offers an ideal setting and attention to every detail. Our imaginative team excels at translating dream into reality. Bring us your vision and consider customized suggestion for flowers, tableware, decor and menus.
Overall a great stay. The staff are friendly.
The bathroom tap is placed in an odd position. There is no towel rails. I had to ask twice for new towels.
On our second day we wanted to relax by the pool. Unfortunately there was baby swimming lessons, which were extremely loud. Maybe an itinerary of activities so guests can avoid the pool at certain times.
Dear Guest,
Thank you for sharing your feedback with us. We’re pleased to hear that you had an overall great stay and found our team friendly and welcoming.
We appreciate you pointing out the bathroom layout and the lack of towel rails, as we understand how these details can affect your comfort. We’re also sorry that you had to ask twice for fresh towels, and we’ll share this with our housekeeping team.
Regarding the swimming lessons, we’re sorry that they affected your experience. The lessons take place only at designated times rather than throughout the day, and they are held within a specific area of the pool, leaving the rest of the pool available for guests. We appreciate your suggestion regarding an activity schedule and will pass this feedback on to the team.
Thank you again for your constructive comments. We hope to have the opportunity to welcome you back for an even more relaxing stay.
Kind Regards,
Barbara
Customer review rating 5.0/5
Don C.
Families
-
Confirmed reviews ALL
staff and hotel where great, food very very good
Dear Guest,
Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and had such a positive experience with our team. It’s especially lovely to hear that you enjoyed the food, we’ll be sure to share your compliments with the kitchen team!
We really appreciate you taking the time to leave a review and hope to welcome you back again soon.
Kind Regards,
Barbara
Novotel Cardiff Centre
Customer review rating 0.5/5
Ben H.
Business
-
Confirmed reviews ALL
No AC and no way to open windows meant it was a stuffy stale room impossible to sleep. Worst of all there was not hot water in the evening or morning. Can’t even provide that absolute basics.
Dear Guest,
Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations.
We would just like to clarify that the room is fully equipped with air conditioning, and the windows can also be opened. They are secured for safety, but they can still be opened to allow fresh air into the room. Hot water is also available and runs throughout the property.
We’re sorry if you experienced an issue with either the air conditioning or hot water during your stay, as this is certainly not the experience we aim to provide. We appreciate you bringing this to our attention.
Kind Regards,
Barbara
Novotel Cardiff Centre
Customer review rating 4.0/5
Graham M.
Couples
-
Confirmed reviews ALL
Staff were very helpful good location although decor a bit tired. Breakfast satisfactory
Dear guest,
Thanks so much for your kind words!
We're thrilled to hear you enjoyed our attentive staff and great location.
We appreciate your feedback on the decor and will keep it in mind as we look to enhance our guests' experience.
Warmest regards,
Gabriel,
Novotel Caerdydd.
Customer review rating 4.5/5
Rita C.
Families
-
Confirmed reviews ALL
Very comfortable bedding and pillows, storage good. The pool facilities were good, as ever. One small niggle that I forgot to mention when I left - a bedside light in Room 240 was broken.
Thank you for your lovely feedback! We're really pleased you had a comfortable stay and enjoyed the pool facilities. It's great to hear the bedding and pillows helped towards a good night's sleep too!
Thank you as well for letting us know about the bedside light. I'll make sure this is passed onto our maintenance team.
We appreciate you choosing to stay with us again and hope to welcome you back soon!
Kind Regards
Karen Matthews
General Manager
Dear Guest,
Thank you for sharing your feedback with us. We’re pleased to hear that you had an overall great stay and found our team friendly and welcoming.
We appreciate you pointing out the bathroom layout and the lack of towel rails, as we understand how these details can affect your comfort. We’re also sorry that you had to ask twice for fresh towels, and we’ll share this with our housekeeping team.
Regarding the swimming lessons, we’re sorry that they affected your experience. The lessons take place only at designated times rather than throughout the day, and they are held within a specific area of the pool, leaving the rest of the pool available for guests. We appreciate your suggestion regarding an activity schedule and will pass this feedback on to the team.
Thank you again for your constructive comments. We hope to have the opportunity to welcome you back for an even more relaxing stay.
Kind Regards,
Barbara
Customer review rating 5.0/5
Don C.
Families
-
Confirmed reviews ALL
staff and hotel where great, food very very good
Dear Guest,
Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and had such a positive experience with our team. It’s especially lovely to hear that you enjoyed the food, we’ll be sure to share your compliments with the kitchen team!
We really appreciate you taking the time to leave a review and hope to welcome you back again soon.
Kind Regards,
Barbara
Novotel Cardiff Centre
Customer review rating 0.5/5
Ben H.
Business
-
Confirmed reviews ALL
No AC and no way to open windows meant it was a stuffy stale room impossible to sleep. Worst of all there was not hot water in the evening or morning. Can’t even provide that absolute basics.
Dear Guest,
Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations.
We would just like to clarify that the room is fully equipped with air conditioning, and the windows can also be opened. They are secured for safety, but they can still be opened to allow fresh air into the room. Hot water is also available and runs throughout the property.
We’re sorry if you experienced an issue with either the air conditioning or hot water during your stay, as this is certainly not the experience we aim to provide. We appreciate you bringing this to our attention.
Kind Regards,
Barbara
Novotel Cardiff Centre
Customer review rating 4.0/5
Graham M.
Couples
-
Confirmed reviews ALL
Staff were very helpful good location although decor a bit tired. Breakfast satisfactory
Dear guest,
Thanks so much for your kind words!
We're thrilled to hear you enjoyed our attentive staff and great location.
We appreciate your feedback on the decor and will keep it in mind as we look to enhance our guests' experience.
Warmest regards,
Gabriel,
Novotel Caerdydd.
Customer review rating 4.5/5
Rita C.
Families
-
Confirmed reviews ALL
Very comfortable bedding and pillows, storage good. The pool facilities were good, as ever. One small niggle that I forgot to mention when I left - a bedside light in Room 240 was broken.
Thank you for your lovely feedback! We're really pleased you had a comfortable stay and enjoyed the pool facilities. It's great to hear the bedding and pillows helped towards a good night's sleep too!
Thank you as well for letting us know about the bedside light. I'll make sure this is passed onto our maintenance team.
We appreciate you choosing to stay with us again and hope to welcome you back soon!
Kind Regards
Karen Matthews
General Manager
Customer review rating 4.5/5
David H.
Couples
-
Confirmed reviews ALL
An easy pleasant and restful night in one of the executive rooms. Very clean & comfortable bed and good sleep quality. Pillows comfy too. One or two comments to help make perfect: no mirror where hairdryer is fixed. Need to review the turned off towel rail, perhaps fit a heat control or mount up on wall to sort this issue? Decaf tea would be great too? But overall always pleased at Novotel Cardiff.
Dear Guest,
Thank you for your kind feedback regarding your recent stay at Novotel Cardiff Centre. We are delighted to hear that you enjoyed a comfortable and restful night in one of our executive rooms. Your comments about the mirror location and towel rail have been noted, and we appreciate your suggestions for improvement. We also take note of your request for decaffeinated tea options, as guest preferences are important to us. Thank you for your continued patronage, and we look forward to welcoming you back for another enjoyable stay.
Best regards,
Samina Begum
Novotel Cardiff Centre
Customer review rating 4.0/5
Gary T.
Couples
-
Confirmed reviews ALL
All positive
Dear guest,
Thank you for sharing your experience!
I’m thrilled to hear you had a comfortable stay and enjoyed your time with us.
We can’t wait to welcome you back for another great visit!
Warmest regards,
Gabriel.
Customer review rating 2.5/5
Casper C.
Business
-
Confirmed reviews ALL
The stay at Novotel Cardiff was overall acceptable but there were several things that worsened the experience. First, the bathroom was clean but really needed some maintance work, several areas were really worn down. However, the room itself was fine. Second, the area around the hotel is not very nice and there are many "interesting" characters roaming around the main road and the supermarket close the hotel. This situation is of course not the hotel's fault. Third, the staff at the restaurant were not very friendly nor service-oriented. Especially one experience stands out. I had forgotten to tell my room number at breakfast the first day and was accosted by a member of staff who very rudely demanded my room number and made me feel very uncomfortable.
Thank you for taking the time to share your experience. I'm pleased to hear that overall your room was comfortable and clean, although I appreciate your comments regarding the condition of the bathroom. We know there are areas where some cosmetic improvements would make a difference and feedback like this is useful as we consider future plans for the hotel.
I'm sorry to hear that you didn't feel particularly comfortable with the surrounding area. While this is outside of the hotel's control, we appreciate that everyone's experience and perception of a location can be different.
What is particularly disappointing to read, however, is your experience at breakfast. While our team do need to confirm room numbers, this should always be done in a friendly and courteous way. I'm sorry that the interaction did not come across in this way on this occasion.
Thank you again for your feedback and we hope there will still some enjoyable parts of your time in Cardiff.
Kind Regards
Karen Matthews
General Manager
Customer review rating 0.5/5
Grayson B.
Couples
-
Confirmed reviews ALL
There was dirty stains on the curtains, blood stain on the sofa, unclean bath, no where to hang a coat as they put the coat hook 2 inches to the side of the TV - wish I had booked the Premier Inn - I did expect more as it was Novotel - was disappointed.
Thank you for taking the time to share your feedback. I’m really sorry to hear that your room didn’t meet the standard you expected from Novotel.
The cleanliness concerns you’ve raised regarding the curtains, sofa and bath are particularly disappointing, and certainly not how we want a guest to find their room. I’ll make sure these points are followed up with our housekeeping and maintenance teams.
We also appreciate your thoughts regarding the room layout and coat hook - sometimes it’s the smaller practical details that can make a difference to the overall experience.
I’m sorry that you left feeling disappointed and wishing you had chosen somewhere else. We know our guests have a choice when visiting Cardiff, and we never take that choice for granted. Thank you for bringing these issues to our attention.
Kind Regards
Karen Matthews
General Manager
Customer review rating 5.0/5
Megan G.
Friends
-
Confirmed reviews ALL
Comfy beds, nice pool and amenities available.
Dear Guest,
Thank you for your positive feedback. We are delighted to hear that you enjoyed the comfortable beds, pool, and our amenities during your stay. Your satisfaction is important to us, and we look forward to welcoming you back in the future.
Best regards,
Samina Begum
Novotel Cardiff Centre
Customer review rating 3.0/5
Marie P.
Friends
-
Confirmed reviews ALL
Having stayed at other novotels, I was disappointed by this one. Although I appreciate that it is a family friendly hotel I am not sure having the play area actually in the reception area creates the best impression...perhaps there could be some screening?
On arrival, there was a trolley of dirty plates/glasses in our hallway. It was still there on our departure. My friend went to refill her water bottle around 10.30pm from the dispenser on our floor. However she was unable to do this as it had a message stating it needed to emptied. She was unable to enter a lower floor so then had to go to reception and was advised to fill it from the gym. At least 2 others had to do the same. The dispenser was still displaying the same message when we left at 10.30am the next day. I think the comms to house keeping may need some improvement?
Thank you for taking the time to share such detailed feedback for us. I'm sorry to hear that from previous experiences with the brand, this one didn't quite meet your expectations.
We appreciate your comments regarding the location of our children's play area. We're proud to be a family friendly hotel and many of our younger guests really enjoy having this space available, though we completely understand that it's position within the lobby may not appeal to everyone.
I'm more concerned to hear about the trolley remaining in the corridor for the duration of your stay and the issue with the water dispenser. These are things we should have picked up and resolved much sooner and I'm sorry that your friend had the inconvenience of having to go to the gym to simply refill her water bottle. Your point regarding communication between our teams is a fair one, and we'll be following this up internally.
Thank you for bringing these points to our attention. Feedback like this does help us to identify the smaller operational details that can make a real difference to our guests' experience.
Kind Regards
Karen Matthews
General Manager
Customer review rating 4.0/5
Chris H.
Couples
-
Confirmed reviews ALL
Enjoyed the stay, the room was really clean and bed comfy. The only issue was that the toilet was in what can only be described as as a tiny little cupboard, and to wash your hands you hand to walk round the other side of the room to the bathroom, weird layout.
Thank you for taking the time to leave us a review following your recent time with us! We’re really pleased you enjoyed your stay and found the room clean and the bed comfortable.
We appreciate your comments about the bathroom layout too. Some of our rooms do have the toilet and bathroom in separate areas, which we understand can feel a little unusual and isn’t to everyone’s preference.
It’s great to hear that overall you had an enjoyable stay, and we hope to welcome you back again soon!
Kind Regards
Karen Matthews
General Manager
Customer review rating 4.0/5
Grant G.
Couples
-
Confirmed reviews ALL
Friendly staff. Comfortable room.
Dear guest,
Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our staff friendly and your room comfortable. Your satisfaction is our priority, and we hope to welcome you back soon.
Best regards,
- Eilidh
Novotel Cardiff Centre
Customer review rating 4.5/5
Louise F.
Solo
-
Confirmed reviews ALL
Great size room. Very comfy bed. Helpful staff, nice bar area. Good choice for buffet breakfast - though tiny plates and mugs. Swimming pool great, very popular so quite busy on the sat I went. Could do with a better locker system - given a lock & key but nowhere to put the key when swimming (suggest put on a rubber wrist band). £16 for 24 hr parking with accor free membership is a gr8 price for the area.
Dear Guest,
Thank you for your kind feedback regarding your recent stay at Novotel Cardiff Centre. We are delighted to hear that you found your room spacious and comfortable, and that our staff provided helpful service. We appreciate your comments about the buffet breakfast and the swimming pool facilities. Your suggestion regarding the locker system is valuable, and we will take it into consideration as we continually seek to improve our services. We are pleased that you found our parking rates competitive, as we aim to provide excellent value for our guests.
Thank you once again for your review.
Best regards,
Samina Begum
Novotel Cardiff Centre
Customer review rating 4.5/5
Nicholas R.
Solo
-
Confirmed reviews ALL
It was a lovely room, convenient for city centre and though I wasn’t at hotel much the facilities looked first class and the staff were very helpful. Barbara (?) on the front desk was extremely efficient and knew her stuff!
Dear guest
Thank you very much for taking the time to share your lovely feedback with us.
We’re delighted to hear that you enjoyed your room, found our location convenient for the city centre, and were impressed with the facilities. It’s also wonderful to hear that our team were helpful throughout your stay.
We will be sure to pass your kind comments on to Barbara we are lucky to have her as our front office manager — we’re sure she’ll be delighted to know that her efficiency and knowledge made such a positive impression.
We hope to have the pleasure of welcoming you back to Novotel Cardiff Centre again in the future!
Kind regards,
- Eilidh
The Novotel Cardiff Centre Team
Customer review rating 4.5/5
Douglas M.
Solo
-
Confirmed reviews ALL
Room was very clean.Bed comfortable and excellent facilities such as wwimming pool.Although not centrally located it was an easy walk to town centre or alternatively Cardiff Bay.
Dear Guest,
Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our facilities, including the swimming pool, to your satisfaction. We appreciate your comments about the location and hope to welcome you back soon.
Best regards,
Samina Begum
Novotel Cardiff Centre
Customer review rating 4.0/5
Kristen J.
Couples
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Confirmed reviews ALL
I mostly enjoyed my stay here with my partner. I chose an executive room which was located in the old custom building. The staff on arrival were friendly and the room spacious and mostly very clean - at first glance.
I will say I very much appreciated the free use of the fridge in the room to keep chilled medication i had brought, as well as drinks i had bought and the free filtered water provided on each floor. But I had brought a mini fridge with me as the description of the room did not mention a fridge that i could see, just complimentary water, a nespresso machine and tea making facilities. if i had known i would not have brought that.
I did not the complimentary canned water was considerably out of date. I know its a can but they the use by date was April.
I used the restaurant facilities for breakfast (and one evening meal) which i found decent though i would have liked the hot breakfast food to have been hotter as it went cold very fast and the cups for tea to have been larger as i had to make repeat trips to get a decent amount (3 of your cups to one average mug id say.). But again the staff were mostly friendly apart from one young woman behind the bar when i was directed by reception staff to get my carafe filled.(didnt note her name), who was dismissive of my questions regarding the filtered water machine not working on my floor, She refilled the carafe with tap water (which i doubt is filtered). She, nor the person at the desk made no mention of trying the Brita stations on the other floors. (which did work i later discovered)
The room itself as I said was spacious, but the lack of air con was odd for a Novatel hotel. I'm glad i did not chose to stay here during this summer's heat wave as it would have been very unpleasant, as as it was the Friday of my stay required the use of the fan and windows open as it became quite warm in the room. I will make note not to stay here if i visit again during next summer.
The bed was very firm, too firm in fact, almost like sleeping on a padded floor which was not the most comfortable bed i have slept on in a hotel. The bed and bedding though was very clean.
The worst issue i would say for this room, would be the black mould in the shower, that was against the seams of the shower cubicle and under the shampoo dispensers. That was not something i expected or wished to have in a room i was paying for. Again i only noticed this on the last day as i would have mentioned it sooner.
Both lights in the bathroom were cracked, the tap nozzle was missing causing water to splash out from the sink itself.
Lastly one of the doors of the desk next to the TV looked ajar/broken, though i did not use it as i did not want to risk it becoming more off it's hinge. The light on the desk was also loose and had a flickering bulb. removing said bulb fixed that as i didnt use it. But it looked like it had been knocked at some point.
The one lift/elevator (furthest from entrance) did not fill me with the greatest confidence, making the worst grinding noise when ever it reached my floor. I avoided using it as the roof panel looked exposed in one area and it did not respond well to the key use, taking twice as long to work as the other lift.
Another small issue is we were not told about the gate exit in the car park to avoid walking all the way around the building to walk into town. As i have a chronic illness this would have been useful to have known at the start and not found out near the end of my stay.
In all these were small concerns that did not amount to any major issues in my stay, but not things i expected in an Accor brand hotel. Due to the city centre location, if i were to visit my home city again, i would consider this hotel again because it is an Accor, but there are many other options in the city centre i could stay in instead, of which i have before and found them excellent. I would hope this hotel would have been as excellent.
Thank you for taking the time to leave such detailed feedback. I’m glad to hear that overall you enjoyed your stay and liked the space of the Executive room, as well as having the fridge and filtered water available.
I’m sorry about the issues you found in the room, particularly around the shower, bathroom fittings and desk area. These are things we should be getting right, and I’ll make sure your comments are shared with our housekeeping and maintenance teams. We’ll also look into the date you mentioned on the complimentary water.
I’m also disappointed to hear that you felt a little dismissed when asking about the water refill station. Even if the one on your floor wasn’t working, we should have been more helpful in pointing you towards the other stations in the hotel.
Our Executive rooms in the historic Customs House building are a little different from those in our main building and don’t have air conditioning, so we completely understand your comments around the temperature, particularly during warmer weather. Thank you as well for mentioning the bed, breakfast, lift and the car park exit - there are quite a few useful points for us to take away from your review.
It’s good to hear that despite the issues, you would still consider staying with us again. Hopefully we’ll get the chance to welcome you back and give you a much better experience next time.
Kind Regards
Karen Matthews
General Manager
Customer review rating 4.5/5
Paul H.
Couples
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Confirmed reviews ALL
Quiet and relaxing
Dear Guest,
Thank you for your positive feedback. We are delighted to hear that you found your stay comfortable and enjoyed the quiet atmosphere. Your satisfaction is our priority, and we appreciate your kind words.
Best regards,
Samina Begum
Novotel Cardiff Centre
Customer review rating 5.0/5
Dewi C.
Families
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Confirmed reviews ALL
Everything was really nice the sauna,steamroom and the pool, will definitely be back soon
Dear Guest,
Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed our sauna, steam room, and pool facilities. We look forward to welcoming you back for another comfortable stay in the future.
Best regards,
Samina Begum
Novotel Cardiff Centre
Customer review rating 4.5/5
Horsnell T.
Families
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Confirmed reviews ALL
Clean room as well as Bathroom/Toilet
Dear Guest,
Thank you for your positive feedback. We are delighted to hear that you found your room and bathroom clean. Your satisfaction is important to us, and we appreciate your kind words.
Best Regards,
Samina Begum
Novotel Cardiff Centre
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Frequently asked questions
Novotel Cardiff Centre is located at Schooner Way, Atlantic Wharf, CF10 4RT Cardiff, overlooking Bute East Dock. We are an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. Nearby attractions include Cardiff Castle and St Davids Shopping Centre, both just a short walk away. Private outdoor parking is available on site for an additional fee.
Novotel Cardiff Centre offers a variety of accommodations including:
Standard Room with Queen bed + convertible Sofa
Superior room with Queen bed
Executive Room with Queen bed
Junior Suite 1 Queen bed with Balcony
Junior Suite 1 Queen bed and sofa bed with Balcony
Suite 1 Queen bed and sofa bed with Balcony
Families can enjoy spacious rooms with sofa beds, while business travelers can utilize rooms with dedicated work areas.
Novotel Cardiff Centre provides a range of amenities to enhance your stay:
Free Wi-Fi throughout the hotel
On-site private parking for an additional fee
Daily buffet breakfast for an additional fee
Heated indoor pool, sauna, and steam room
Fitness center and gym
The Customs Shed restaurant and bar
Ten meeting rooms and business center
Pets welcome for an additional fee
Wheelchair accessible facilities
At Novotel Cardiff Centre, you can dine at The Customs Shed, which serves a mix of local and international cuisine in a casual setting. Our hotel bar offers a lively atmosphere with a selection of beers, wines, and cocktails, sometimes featuring live music. We provide a daily buffet breakfast, 24-hour room service with hot meals and cold snacks, and a dedicated children's menu.
At Novotel Cardiff Centre, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Novotel Cardiff Centre regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Novotel Cardiff Centre using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Novotel Cardiff Centre, pets are allowed for an additional fee. Your dog or cat is welcome subject to the presentation of a rabies certificate. Please note that pets must be kept on a leash in public areas and are not permitted in dining areas.
Novotel Cardiff Centre features 10 fully equipped meeting rooms that can accommodate up to 200 guests. Our facilities include a business center with support staff and high-speed Wi-Fi to support your professional needs. The largest meeting room offers a surface area of 210 m² for various business events.
Novotel Cardiff Centre offers an ideal setting for weddings and special events, with an imaginative team to help translate your vision into reality. Our facilities include 10 meeting rooms with a maximum banquet capacity of 160 guests. We can provide customized suggestions for decor, flowers, and menus to make your day extraordinary.
Novotel Cardiff Centre is a wheelchair accessible hotel featuring 6 rooms specifically designed for people with reduced mobility. Our facilities include accessible bathrooms with 32-inch wide doors, visual alarms for the hearing impaired, and accessible parking. The pool areas and restaurant services are also fully accessible to ensure a comfortable stay for all guests.
Yes, Novotel Cardiff Centre allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Novotel Cardiff Centre, you can reach several landmarks on foot:
St David's Dewi Sant: 5 minutes
UGC Complex: 2 minutes
Cardiff Castle: 10 minutes
Cardiff Bay: 10 minutes
Cardiff Central Railway Station: 5 minutes
Cardiff Queen Street Railway Station: 18 minutes
At Novotel Cardiff Centre, you can relax at Inbalance Wellness by Novotel, which features a 15m heated indoor pool, jacuzzi, sauna, and steam room. These leisure facilities are complimentary for our guests. While specific signature treatments are not listed, a fitness coach is available for personal lessons and special care.
Novotel Cardiff Centre is perfectly tailored for business travelers, offering 10 fully equipped meeting rooms that can accommodate up to 200 guests. Rooms feature a dedicated working area with a business desk, high-speed Wi-Fi, and a data port. Guests can also utilize our business center with support staff and enjoy a daily buffet breakfast to start their day.
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