ibis London Greenwich 3 stars

Customer review rating (ALL Rating) 4.1/5 862 reviews

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30 Stockwell street, Greenwich, SE10 9JN LONDON, United Kingdom

Description

Hotel extras

  • Banana Tree restaurant provides a selection of Pan-Asian cuisine

  • Set in the heart of the popular Greenwich Village

  • Just a five minute walk from Greenwich station (National Rail with trains to London Bridge).

  • Just a ten minute walk from The Royal Observatory

  • Well connected to Wembley Stadium via Jubilee Line

Our accommodation(s)

Hotel location

ibis London Greenwich

30 Stockwell street, Greenwich
SE10 9JN LONDON
United Kingdom

GPS:51.479954, -0.009373

Telephone
Fax +44 20 8858 7139

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BANANA TREE | RESTAURANT

A PAN ASIAN FEAST | Our restaurant brings exotic Pan-Asian street food flavours to you: from soups and salads, to wok-tossed noodles, stir fries and curries, as well as South-East Asia-inspired desserts and cocktails (40% of the menu is plant-based!).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  862 reviews

TripAdvisor Rating  4.0/5  1,568 reviews

Good all round experience at reasonable price, GREAT customer service as usual.

Customer review rating 4.5/5

Martin H. Solo - Confirmed reviews ALL

The Good: I've stayed at Ibis Greenwich before and found it to be my sweet spot in the 3 Star range; excellent location (I like Greenwich) with good bus services into central London (essential during the night when the DLR doesn't run) and a chip shop, Wetherspoons and Tesco in easy reach. Customer service, as usual with Ibis, was excellent. Handy tip: don't book via a third party website, book directly via Accor's website and become a member; you get better prices and more options. The Bad: The only downside in the room I was in (they're not all the same design) were a very small toilet with no handholds; so when you try to balance to sit down, there's a brick wall where your head and outstretched arms need to be and you have to push on the walls and slide your hands down. I can cope with it but older and disabled people probably can't. These tiny toilets need handholds, please! The So So: I don't usually need breakfast, usually leaving early on a day out and grabbing a pasty from Tesco on the way; so this time I booked without a breakfast. But one day I did need breakfast and discovered that you can get a huge and tasty English breakfast in the Wetherspoons nearby for literally 1/2 the price. Put simply, this for me is a 3 star hotel with a 4 star priced restaurant; the restaurant price range is too expensive for the hotel price range. Sure the restaurant breakfast is excellent in quality but the quantities are small and I simply don't need 4 star food at 7am in the morning.

Dear Martin H., Thank you for your honest review and the positive feedback about our location, service, and amenities! We are glad that Ibis London Greenwich meets your travel needs and that you enjoy our convenient Greenwich location and excellent customer service. Regarding breakfast pricing, we understand that having breakfast options at a rate that matches guests’ expectations is important. Our breakfast service is managed by a third-party company, which does affect the pricing. However, our team is constantly working with the restaurant management to offer a high-quality breakfast experience. For guests seeking a lighter breakfast, please know that there are alternatives nearby, as you mentioned. Thank you for highlighting the accessibility challenges in certain room designs. Please note that we have dedicated rooms for disable guests or guests with mobility issues. We appreciate feedback that helps us improve our guest experience, and we will certainly pass this on to our team for consideration in future upgrades. Thank you again for choosing us, and we hope to welcome you back soon! Sincerely, Vincenzo Squeo General Manager

Satisfactory

Customer review rating 3.0/5

Alan Families - Confirmed reviews ALL

Everything was good except that it was very dirty and dusty under the bed- needs to be hoovered more often. I would have given a higher score otherwise.

Dear Alan B., Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay overall, but we are sorry for any concerns regarding cleanliness under the bed. We want to clarify that what may appear as "dust" is actually a preventative treatment we apply regularly to protect against bed bugs, ensuring a safe and comfortable environment for our guests. Your comments are valuable to us, and we will review our practices to ensure everything meets your expectations. We hope to welcome you back for an even better experience in the future. Sincerely, Vincenzo Squeo General Manager

Very well located

Customer review rating 3.5/5

Alison !. Friends - Confirmed reviews ALL

Just up the road from the Cutty Sark! Hotel is nice. Clean room but carpet need attention. Staff were very friendly and helpful!

Dear Alison M., Thank you for your review! We are glad you enjoyed our convenient location near the Cutty Sark and found our hotel and rooms to your liking. We appreciate your feedback on the carpet: please note we are already working on it and we aim to have the issue sorted very soon. It is also great to hear that our friendly and helpful staff made a positive impression on your stay. We look forward to welcoming you back soon! Sincerely, Vincenzo Squeo General Manager

Great location

Customer review rating 4.5/5

Mariëtte Families - Confirmed reviews ALL

Stayed for four nights at this hotel. Room was clean and big enough for the two of us. Comfortable bed! Staff was very friendly and helpful. There were some roadworks outside our window during the last 2 nights and were offered a change to a quieter room but we did not need it in the end.

Dear Mariette B., Thank you for your lovely review! We are glad you enjoyed our convenient location, clean and comfortable rooms, and our friendly team. We apologize for the roadwork disturbance during your stay but appreciate your understanding. It is also wonderful to know you found the bed comfortable and that the room was a perfect fit for you both. We look forward to welcoming you back for another relaxing stay in the future! Sincerely, Vincenzo Squeo General Manager

Well located

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Additional charge for parking our car in hotel car park overnight was unexpectedly expensive. The room was clean with clean bedding, the bathroom sink, limescale all over the tap, the fixtures, handrails had rust on them, the lighting for room poor. The cooked breakfast included in price was poor quality produce, and only 1 x item of each for example 1 x small sausage 1 x egg 1 x rasher of fatty bacon 1 x tomatoe etc.. The continental breakfast serving area was a mess, the serving table had used teabags on it, bits of food all over the table and little amount to choose from, as had not been topped up when empty. There was no hot water to make a cuppa tea, the orange juice on offer needed topping up. The tables were not cleared up, so had little choice where to sit to eat breakfast. Overall compared to other Ibis hotels we have stayed at pretty poor, service and quality.

Thank you for sharing your detailed feedback with us. We are glad to know that you found our location convenient and appreciated the cleanliness of your room. However, it is clear that other aspects of your stay did not meet your expectations, and I apologize for that. Your comments regarding the bathroom condition, room lighting, and breakfast experience are important to us. Please note that breakfast is provided through a third party, as it is not managed by our in-house team. Nevertheless, we will share your feedback with Banana Tree, who oversees the breakfast service, so they can address the areas needing improvement. I understand the parking charge was an unexpected cost for you. Our parking policy, including rates, is available on our website to provide guests with transparency in advance of their stay. We will continue working to ensure this information is clear for all future guests. Thank you again for helping us identify areas where we can improve. We hope to have the opportunity to welcome you again and provide a more enjoyable experience. Sincerely, Roxana Ion Hotel Team Leader

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Other web-users rate our hotel

  • 923 reviews 9.4/10 Location
  • 1,187 reviews 5.6/10 Room
  • 838 reviews 8.6/10 Service
  • 21 reviews 5.5/10 WiFi
  • 464 reviews 7.2/10 Cleanliness
  • 270 reviews 4.4/10 Breakfast
  • 257 reviews 4.9/10 Value

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