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ibis London Greenwich Hotel 3 stars

Customer review rating 4.2/5 5,333 reviews

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ibis London Greenwich
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+ 12 Services

Hotel extras

  • Café Rouge restaurant provides a selection of French cuisine

  • Set in the heart of the popular Greenwich Village

  • Just a five minute walk from Greenwich station

  • Just a ten minute walk from The Royal Observatory

  • International team able to speak multiple languages

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Information message

Hotel location

ibis London Greenwich

30 Stockwell street
Greenwich
SE10 9JN london
united kingdom

Tel: +442083051177

Fax: (+44)208/8587139

Check-in from 14h00

Check out up to 12h00

  • GREENWICH TOWN CENTRE :  177 180 188 199

  • CUTTY SARK FOR MARITIMEGREENWICH :  DLR

  • FROM CHARING CROSS THAMES LINK :  CHARING CROSS

  • LON/GRE IBIS LONDON GREENWICH :  DOCKLANDS LIN CUTTY SARK

  • THAMES LINK :  WATERLOO EAST

  • By plane

    LONDON CITY AIRPORT At 10.94km / 6.8 miles

  • By plane

    LONDON GATWICK AIRPORT At 72.1km / 44.8 miles

  • By plane

    LONDON HEATHROW At 37.66km / 23.4 miles

  • By plane

    LUTON AIRPORT At 64.7km / 40.2 miles

  • By plane

    STANSTED AIRPORT At 60.03km / 37.3 miles

  • By car

    GREENWICH At 10km / 6.25 miles

  • By train

    GREENWICH At 0.1km / 0.06 miles

GPS :51.479954, -0.009373

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Brand New : Double SweetRoom by ibis

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Double room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Brand New : Twin SweetRoom by ibis

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Brand New : Family SweetRoom by ibis

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

CAFÉ ROUGE | RESTAURANT

Type of cuisine: French

Following the new government guidelines and lockdown, we have closed our Bar and Restaurant. Breakfast will be served on take away basis only.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR | CLOSURE

Non contractual photo

In line with local government recommendations, we have closed the restaurant and bars in our hotel. Where possible, we are providing room service or grab and go options for guests.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Greenwich

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,333 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,494 reviews

Well located, rooms too small. Not for me. Sorry.

Customer review rating 2.0/5

Dr S. R. S. Business - 17/11/2020 Confirmed reviews ALL

As mentioned above rooms too small, this hotel not for us. Accor's other hotel Novotel we like.

Dear SUREN S., Thank you for taking the time to tell us about your experience at the ibis London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Sincerely, Fabio Rodrigues Sales Assistant Manager

Well Located

Customer review rating 4.5/5

Legin W. Business - 14/11/2020 Confirmed reviews ALL

Ticked all the boxes.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Raluca Marinescu- Guest Relation Officer

Just 1 night

Customer review rating 5.0/5

Glenn A. S. Couples - 02/11/2020 Confirmed reviews ALL

Stayed here for just one night and will go back when we visist our son in Greenwich again, clean comfortable room and welcoming staff. Thankyou

Dear GLENN D., We very much appreciate your comments regarding your stay at the ibis London Greenwich. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Victorine Vidal Guest Relation Officer

Great stay, friendly staff, grim breakfast

Customer review rating 3.0/5

Bob Families - 01/11/2020 Confirmed reviews ALL

Title says it all I think.

Dear Robert G., Thank you for taking the time to tell us about your experience at the ibis London Greenwich. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will pass the feedback to Café Rouge Restaurant and I am sure that they will take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that we will welcome you soon in our hotel. Sincerely, Raluca Marinescu- Guest Relation Officer

Good location

Customer review rating 4.5/5

Michelle Couples - 01/11/2020 Confirmed reviews ALL

COVID safe set up

Dear MICHELLE S., We very much appreciate your comments regarding your stay at the ibis London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raluca Marinescu- Guest relation officer

Great for a short stay

Customer review rating 5.0/5

G. Families - 31/10/2020 Confirmed reviews ALL

Great location, very efficient and friendly staff, everyehere very clean.

Dear Mrs THOMAS G., We very much appreciate your comments regarding your stay at the ibis London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcoming you on your next stay! Sincerely, Victorine Vidal Guest Relation Officer

Rubbish stay

Customer review rating 0.5/5

Anonymous Families - 31/10/2020 Confirmed reviews ALL

The bed was broken i still have a backache and we stayed there a week ago no complementary water in the room and even though it says 24/7 room service when i called no one was there to answer even at reception, couldnt leave my baby in the room sleeping to leave the room. Would never stay here again

Dear ASLI K., Thank you for taking the time to tell us about your experience at the ibis London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with all the departments to address the problem and prevent future occurrence. I would also like to inform you that as per Ibis standards, we do not offer complimentary water but we can provide tap water at any time, 24/7 in reception. Our reduced staff due to Covid-19, is doing their best to take care of all our guest's requests and I am so sorry to hear that was not your situation as we do not have room service implemented in our hotel. Once again, we appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards and stay safe, Raluca Marinescu- Guest Relation Officer

Friendly staff

Customer review rating 5.0/5

Anonymous Couples - 26/10/2020 Confirmed reviews ALL

Great check in experience. Requested an extra pillow, it was at reception when we arrived back at hotel. Perfect location. Simple,basic room which was clean and comfortable. Will definitely return.

Dear STEPHEN B., We very much appreciate your comments regarding your stay at the ibis London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Elisavet who has the pleasure to first welcome you at our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regrads, Raluca Marinescu- Guest Relation Officer
Customer review rating 5.0/5

Gary Couples - 25/10/2020 Confirmed reviews ALL

Great and helpful staff

Dear Mr F., We very much appreciate your comments regarding your stay at the ibis London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raluca Marinescu- Guest Relation Officer

Good Stay comfortable bed and lovely bedding and friendly staff.

Customer review rating 4.5/5

Anonymous Solo - 25/10/2020 Confirmed reviews ALL

Staff lovely and friendly.

Dear Julie, We very much appreciate your comments regarding your stay at the ibis London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the cleanness of the room, I can assure you we informed Housekeeping department and they will take all the measures in order to avoid to happen in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raluca Marinescu- Guest Relation Officer

Safe place to stay to visit Greenwich

Customer review rating 5.0/5

Karen W. Solo - 24/10/2020 Confirmed reviews ALL

I felt totally safe staying in your hotel. I was warmly welcomed and was given everything I needed whenever I asked. My room was quiet clean and comfortable. Masks were required in all public places, and having the cafe next door for breakfast was perfect. Great location for the Maritime Museum, the Queen's House museum, the Cutty Sark and the tunnel under the Thames. Easy to reach on DLR.

Dear KAREN W., We very much appreciate your comments regarding your stay at the ibis London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victorine Vidal Guest Relation Officer

Good location

Customer review rating 4.0/5

Angela Couples - 22/10/2020 Confirmed reviews ALL

Booked a "brand new refurbished room" which was perfectly adequate. However, the carpet was badly stained with bleach and the bathroom could have been cleaner and the towels felt like cardboard. Also, the window frame was very dirty. Due to the Covid curfew we wanted to watch TV in the later part of the evening but could only get a few random channels. Got BBC 1 and 2 but no ITV, Channel 4/5 or Drama, etc. Even some the music channels didn't correspond to the advertised. The staff we met were very cheerful, helpful and pleasant, so I would consider staying here again. The location is very convenient for transport and the attractions.

Dear Angela, Thank you for taking the time to tell us about your experience at the ibis London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and rest assured that we are taking the appropriate measures to address the problem with our Housekeeping Department and prevent future occurrence. Thank you again for sharing your concerns and compliments and hope to welcoming you again soon! Sincerely, Raluca Marinescu- Guest Relation Officer

Well located

Customer review rating 5.0/5

Kevin Couples - 20/10/2020 Confirmed reviews ALL

Good location in Greenwich clean and friendly staff

Dear Mr T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Raluca Marinescu- Guest Relation Officer

Good location

Customer review rating 2.0/5

Sandra Couples - 19/10/2020 Confirmed reviews ALL

I originally booked two twin beds and got one. I had to go to a reception and change it. The room was very small. The tv didn’t work. I had to call for a toilet paper. The location, however, was very good and the staff was very accommodating and helpful.

Dear Sandra, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Raluca Marinescu- Guest Relation Officer

Excellent stay-great location

Customer review rating 5.0/5

Lesley F. Couples - 18/10/2020 Confirmed reviews ALL

Very pleasant stay. Felt safe with standard of hygiene and COVID measures.

Dear LESLEY F., We very much appreciate your comments regarding your stay at the ibis London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victorine Vidal Guest Relation Officer

Family visit and location stopover

Customer review rating 2.0/5

William L. Couples - 18/10/2020 Confirmed reviews ALL

Nice to see hotel being open. However experience was very disappointing due to total lack of atmosphere and room conditions very sad

Dear BILL L., Thank you for taking the time to tell us about your experience at the ibis London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Due to Covid-19 and in order to reinforce our hygiene measures, we are not providing daily housekeeping for a stay of less than 3 nights. For the same reason, fresh linen and amenities were available at the reception. I am sorry that those measures did not allow you to enjoy your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Victorine Vidal Guest Relation Officer

Well located, dark rooms

Customer review rating 3.5/5

Sandra L. Couples - 18/10/2020 Confirmed reviews ALL

Well located, good stay, superior rooms a little dark/dull in decoration.

Dear SANDRA L., We very much appreciate your comments regarding your stay at the ibis London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the rooms, we do have others type of rooms available. Please do not hesitate to contact us directly next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victorine Vidal Guest Relation Officer

Dissapointed

Customer review rating 2.0/5

Hannah Business - 17/10/2020 Confirmed reviews ALL

Having heard good things about the Ibis hotels, when I saw that it was in budget for a work trip I snapped it up. Upon arrival, the reception was clean and well presented and I cannot fault the staff. That is about all I have to say that is good. The room itself was small, cold and noisy. There was mould in the shower and I could not physically sit on the toilet as it was so close to the wall. I had to mount it sideways like some sort of steed. My room was first floor and the view from my window was directly into somebody else’s room. The 24/7 noise that came into my room was unbearable - doors slamming, cars revving, pallets being thrown noisily about by the restaurant. All the time. And it wasn’t as if the room was comfortable enough to make up for this. The bed was hard, the room cold and overall - I hated every minute of my stay. Oh, and don’t think you actually get the breakfast you pay for. It doesn’t start until 9am.

Dear HANNAH C., Thank you for taking the time to tell us about your experience at the ibis London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please contact us on: H0… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Victorine Vidal Guest Relation Officer

Good stay

Customer review rating 4.5/5

Stephen Couples - 12/10/2020 Confirmed reviews ALL

The staff made us extremely welcome xx

Dear Mr R., Thank you very much for your comments regarding your stay at the ibis London Greenwich. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcoming you and your little amazing pet very soon! :) Kindest regards, Raluca Marinescu- Guest Relation Officer
Customer review rating 5.0/5

T. D. Friends - 11/10/2020 Confirmed reviews ALL

Friendly, quick check in , room clean and comfortable

Dear T., What a great review! Thank you very much for your comments regarding your stay at the ibis London Greenwich. It is always a pleasure to receive positive feedback! I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope welcoming you again in our hotel. Kindest regards and stay safe, Raluca Marinescu- Guest Relation Officer

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