ibis London Greenwich Hotel 3 stars

Friendly environment..nice and able staff.. Clean room.good view.good.value ...let down by very average breakfast in the cafe rouge which annexes the hotel..

was a very lovely stay and the complimentary small bottle of prosecco in our room as a thank you for all the timeso we had stayed was a lovely touch

I am disabled and in a wheelchair which i had made my needs clear when booking, I needed an accessable adapted room. On arrival the room was very cold (there apparenlty been problems with boiler the day before h- but fixed) No bars in or around the bed, i was reliant on others to get me in and out of bed. Bathroom taps were to stiff to operate due to years of limescale build-up. This meant reliance on others to help out.

Friendly polite staff. Good price in a very good location. Pet friendly.

My elderly mother stayed at the Ibis over Christmas - she came home to her family during the day - the team were absolutely wonderful going straight to her room, cheerfully, for her numerous requests.

We booked a twin room but had what felt like a children's room instead. This was because the twin beds were far too narrow, at around the old 2'6", that lead to a very poor night's sleep. The decor was gimmicky and lacked any feel for quality while the bathroom ceiling in the shower (and the even lower height of the shower head) must give taller people great difficulty showering with comfort. Bathroom lighting was also poor. The new style fit-out is not a success and definitely needs to be rethought! On the positive side, the staff were very polite and helpful so our complaint relates only to the room, that was simply awful.

We booked this for 2 nights and were happy with the location and the room. However we were disappointed that they did not know that we booked for late check out and explained to them 3 times we had late check out. Other than that the it was an excellent stay

Having booked for my disabled mother our needs were very specific. The staff was extremely friendly, helpful and accommodating. The room was good (though a little too far from the elevator) and perfect for disabled people.

Satisfactory

Your team at the hotel was brilliant, there was a problem with my tv and the receptionist came and had a look and switched my room no problem, even though it was quite late she was very friendly and professional.

Clean hotel with close proximity to central attractions. Friendly accommodating staff. Rooms are a bit small for 2 persons. Towels require to be replaced as now very thin and hard to the touch.

Great check in, great room, great check out

Staff are very welcoming room very nice,the staff make a fuss of our little dog Freddie will be back again xx

Our experience was very good - room was comfortable and quiet and in a perfect location to catch the clipper boat to the O2. Staff are friendly and helpful. The only thingbthat detracts from our stay is that the hotel bar had run out of beer due to a large Christmas party and Cafe Rouge bar was closed.

We have stayed before, the rooms are not big, although adequate with lovely shower, very comfy bed and great location. Last time was perfect, this time the check-in/check-out staff (ladies) were professional, friendly and helpful. We arrived back at the hotel in the late evening hoping to have a drink and chat in the bar - there were quite a few people sitting with drinks when we arrived but nobody behind the bar. The four of us waited at the bar about 5 mins then one of us knocked at the office door to ask if we could have a drink and a guy came out to serve us. As we were being served another man walked up and stood behind the bar - he had been sitting in a chair by the door (we had assumed he was a guest) and also started serving so the original guy could go back into the office. Unfortunately I was sitting at the bar (all other seats taken) and this man stood behind the bar just by me using his phone on the bar and making the most loud sniffing noises - the sort where you hear it go down the throat (ugh!) this continued for about 15 minutes until somebody came to ask for another drink and he told them the bar was now closed (I think about 12.30am) a couple more people asked for another drink and got the same answer so we didn't bother asking and went up. When we checked in on the Friday we had asked what time the bar closed in the evening and were told it was open all the time as the reception was manned 24hrs...... as we checked out I asked again (different lady) and got the same answer. It would have been nice to be able to stay up longer chatting with the people we had been there with, so disappointed to have the evening cut short. However this wouldn't stop us staying here again because of the great experience we'd had on the first visit - obviously the luc of the draw depending on who is working.