The rooms were comfortable, however there are areas of improvement needed. The manager appeared to have no additional support except during breakfast times. At one point during late evening and night time theinternal security door to the bedroom area was held open by a fire extinguisher. I challenged the night time attendant who said the battery in the lock was getting low. That is unbelievable and untenable. I have been staying Accor hotels for 35 years, I am sorry but this hotel is below the standard expected. A nighttime manager was not able to offer food from the 24 hour menu due to the food being frozen and not really knowing what was available. Our stay although comfortable was way below the usual standard offered by Accor and ibis. The best thing was that the hotel was close to where we needed to be, so great location.

We have stayed at this hotel several times however this time was disappointing. On arrival we realised the ev chargers are out of order. We book this hotel partly because it has charging to allow us to get on the road without issue. The elevator is out of order meaning we had to use the stairs to get to our room. Of itself this wasn’t a huge issue as we were only on the first floor, however when we got to our assigned room it smelled very strongly of cigarette smoke. This necessitated another trip down the stairs to change the room (which in fairness was done without quibble) before another trip back up to drop off bags. Our trip to the bar was equally farcical with a clearly reluctant but helpful staff member who spectacularly managed to get a simple Jack Daniels and Diet Coke wrong (due to a lack of post mix). This was justified by her telling us she wasn’t a bar maid, just the receptionist and she didn’t drink so didn’t know how things were supposed to work. Nothing which spectacularly affected our stay but a series of small niggles, most of which could have been avoided. We might stay here again, it’s convenient for our travels, but we will also look at other options now!

Excellent staff, good size room, very good breakfast

Excellent place and staff very helpful would recommend this hotel to anyone Im regular here with my partner always intend coming back here

Clean room and hotel, comfortable bed. Highly recommended, would definitely stay again.

Nice spacious room

At breakfast the milk had ran out for coffee. I politely asked for some more, and waited a considerable time and none arrived. The person that I asked clearly didn't look happy to be there, and was using negative language in front of guests, which is not the impression one would expect. Also, the tomatoes contained lots of herbs which made them inedible. May I suggest just providing the tomatoes as they are instead.

If we had stayed just the one night the rating would have been lower as our first morning was awful - no hot water for showers, my colleague has to call down and was told it needed to be turned on, very surprised as the location is clearly for business stay and 6am is not an unusual time for wanting to get ready? The first morning breakfast was no menu or option - not the staffs fault they were clearly understaffed and one poor lady trying to take orders, payments as well as cover reception - we were offered a full English - and did not realise there was a choice until the second morning where more staff were available.

my room wasn't serviced after the first night - which was very disappointing. The WIFI was terrible and the water pressure non existent. The pictures show that you provide mineral water in the room, but yet none was provided, and when I asked, I was told that it was chargeable. I feel this is a misrepresentation. My room was dirty when I arrived, and then on the one occasion in 3 nights it was cleaned it was a very half hearted attempt.

The room was overpriced given it wasn't cleaned or teas/coffees topped up. Whilst I only stayed two nights I was surprised it wasn't cleaned. The room itself was comfortable and modern The WiFi access was very poor

There was no breakfast included, no shower gel or shampoo in the room, the room was dirty with blonde hair pretty much everywhere, cup/glass ring marks on the bed side table, no bottled water (which is advertised) when I initially spoke to reception the guy was quite abrupt, I then spoke to another member of staff who actually went out of her way to try and help me, and would have moved me had the hotel not been fully booked, this lady was the highlight of my stay.

Location, parking, building and rooms were really good and have no complaints there. Breakfast however I did ask what could be done gluten free and was told the "vegan plate" could be done gluten free. Hours later I was very unwell and had to cancel my work meeting and return to my room to recover. Later that week I emailed to ask what was in the vegan sausages and the team came back and wheat was listed 3 times in the ingredients and therefore not making them gluten free. This was disappointing as this made me sick as somebody who is gluten free and my reaction could have been a lot worse and to be told it was gluten free and was not isn't good. I did write an email of concern to the hotel so this doesn't happen again and it is being investigated which is good and the team will let me know so this is a good sign.

Fine - not lovely but just fine and not as expensive as staying in Central Leeds then just 15mins away

Staff were great, very friendly and helpful for check in, breakfast and check out. Room presentation was good, and the bed was comfortable. Bathroom / Shower was clean. The corridors to and from the room's, are very dark and foreboding ( perhaps a rethink on the dark grey walls could help ) Dinner at the adjacent pub (not affiliated I think) wasn't available when I walked across at 7.45pm to be told the kitchen was closed, but there was still a carvery available, which didn't look very appetising at all, so I ended up popping up to the local fish and chip shop. Breakfast was ( despite the great poached eggs and bacon ) really poor, with low quality filter coffee, extremely dry chewy croissants and a dubious continental 'buffet'. Big positive was the on-site EV charger, very helpful and thank you Overall good value for a one night business stop over, as long as your not looking for Michelin star food.

The shower was so under powered it took nearly half an hour to use effectively.

Not as clean as usual. Someone else's pubic hair in the shower, mirror and shower screen given a once over with a dirty cloth, dust on surfaces and an odd smell in the room. I suspect this room may not have been cleaned at all between occupants, just bins emptied and sheets - hopefully - changed. This isn't my usual experience with this hotel, so not sure what the problem is at the moment.

This was booked through the company I work for using their corporate link. On the first morning I went down for breakfast and enquired if breakfast was included, which I think was requested on the booking, the manager that day said it was. However he also mentioned that although it didn’t show up on the spreadsheet they had in the breakfast lounge it was definitely included. This proved to be a problem when he wasn’t there. Again I was asked on Tuesday and told it wasn’t included, luckily that same manager was on site to inform them that all was ok. Wednesday was ok as the breakfast staff had dealt with me previously. Thursday came and the breakfast staff told me it wasn’t included and I tried to explain. The server went to get the manager who came over and asked me why I needed to speak with her. I hadn’t need to speak to her, however I explained what had happened and mentioned as it was a corporate booking there may have been some misunderstanding and if necessary recharge the breakfast costs to be covered by the company I work for. She mentioned as the manager had okayed it on Monday then to just carry on. This then deterred me from using the breakfast facilities on Friday and I went without. Saturday also I left early to travel the 8 hours north to Scotland without using the continental option mostly so as not to be confronted again. How can Ibis make sure this doesn’t happen again and how can they make guests feel more welcome? I felt uncomfortable being questioned in front of other guests so much so I offered to pay if there was any mistake. Not a great experience for the sake of £15!!!! I also noted that the menus displayed on the in room information system were priced wrongly. I only found out when I went to the bar area to make a food order that it was far more expensive than initially thought. Can Ibis not update this or make people aware it’s wrong? The good point about the Ibis was it was within 5 minutes of the training course I was participating in.

Wonderful Staff, Great Breakfast, Spotless room. Highly recommend

Clean with well appointed rooms and large walk-in shower.