Hotel Castleford by Accor

The receptionist (Christine) was friendly and welcoming, and I almost felt that I was staying with friends rather than in a hotel. The full English breakfast was hot, freshly cooked and delicious.

Cold room which never warmed up, whole hotel looks tired and dirty, reception looks like something from a “Dirty Harry” movie, not up to my expected Accor standards at all

The room was large, warm and clean. Not all the staff were trained in the use of the computer and this caused some difficulties at check out. Not very impressed with supper, the 'Thai Red Curry' was very liquid, the sticky toffee pudding was anonymous, the custard tasteless! The toaster at breakfast was hopeless, I almost had to book another night just to get some toast.

Great service from the staff.

Clean & tidy. Nice room and helpful staff.

The hotel represents good value for money. The facilities are basic but clean. The staff were very helpful. There were a couple of simple things that would have improved the stay: 1) We had prepaid for the rooms including breakfast. It was not clear whether this included cooked items as these were shown as costing extra and we had to ask to clarify. 2) It would be helpful if there were hooks on the room and bathroom doors for coats etc.

It was really nice staying there..Room was really clean and i had a good sleep after a long time and bed was so comfortable im planing to come again in 2 weeks

The room wasn’t very clean with hair cobwebs dirty mugs and toilet seat in poor condition over the 2 days of my stay I reported this at check out

Very Friendly and helpful staff. Great location and a cracking pint of Stella was served at the bar

Really comfortable and clean Very nice overnight stay - would recommend

The toilet was blocked, the keys stopped working halfway through the stay. The toilet rolls were dolls house size, (staff apologised for this), no information in the rooms. Went for breakfast at 9-05 and was told it was now shut. The only information available on this was in the lift. No restaurant menu in the room. Menu on the wall in reception, very poor choice of food. Staff mainly abrupt. My advice would be to sell this back to Premier Inn.

I think you need to check your records. I did not actually stay that night as I had to cancel due to illness. I'm sure it would have been great like last time but couldn't tell you.

Overall checkin was good and staff friendly. Whole hotel needs a total refurb, can’t believe Accor took it over in May and it still looks like a Premier Inn except for the name change. We stay here every Christmas and definitely noticed a difference in cleanliness. The bedding looked as if it had just been thrown over the bed and not made properly. There was litter in the lift and along the corridor and stairs for the length of our stay. (Friday-Sunday) We love this hotel for being small and friendly and it is so convenient for visiting family but please buck up on decor and cleanliness etc

Very nice stay with lovely staff.

Hotel was perfectly adequate for a one night stopover. Lovely, helpful staff was a real bonus. Room was adequate and plenty of free parking available. A bit out on a limb but there is a pub next door (didn't visit).