ibis Wakefield East-Castleford

Customer review rating (ALL Rating) 4.2/5 125 reviews

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Description

Hotel extras

  • Convenient location for business and leisure

  • Close to the motorway & Local facilities

  • Family Friendly

  • Private on-site car parking (Charges Apply)

  • On-site restaurant and bar

Our accommodation(s)

Hotel location

ibis Wakefield East-Castleford

Pioneer Way, Castleford
WF105TG WAKEFIELD
United Kingdom

GPS:53.712381, -1.387118

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Start your morning off right with our hearty full English or continental breakfast. Also enjoy our amazing selection of burgers, Handmade Pizza, salads and delicious desserts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  125 reviews

Customer review rating 0.5/5

Steven C. Business - Confirmed reviews ALL

This was booked through the company I work for using their corporate link. On the first morning I went down for breakfast and enquired if breakfast was included, which I think was requested on the booking, the manager that day said it was. However he also mentioned that although it didn’t show up on the spreadsheet they had in the breakfast lounge it was definitely included. This proved to be a problem when he wasn’t there. Again I was asked on Tuesday and told it wasn’t included, luckily that same manager was on site to inform them that all was ok. Wednesday was ok as the breakfast staff had dealt with me previously. Thursday came and the breakfast staff told me it wasn’t included and I tried to explain. The server went to get the manager who came over and asked me why I needed to speak with her. I hadn’t need to speak to her, however I explained what had happened and mentioned as it was a corporate booking there may have been some misunderstanding and if necessary recharge the breakfast costs to be covered by the company I work for. She mentioned as the manager had okayed it on Monday then to just carry on. This then deterred me from using the breakfast facilities on Friday and I went without. Saturday also I left early to travel the 8 hours north to Scotland without using the continental option mostly so as not to be confronted again. How can Ibis make sure this doesn’t happen again and how can they make guests feel more welcome? I felt uncomfortable being questioned in front of other guests so much so I offered to pay if there was any mistake. Not a great experience for the sake of £15!!!! I also noted that the menus displayed on the in room information system were priced wrongly. I only found out when I went to the bar area to make a food order that it was far more expensive than initially thought. Can Ibis not update this or make people aware it’s wrong? The good point about the Ibis was it was within 5 minutes of the training course I was participating in.

Customer review rating 5.0/5

Peter G. Business - Confirmed reviews ALL

Wonderful Staff, Great Breakfast, Spotless room. Highly recommend

Customer review rating 4.5/5

Chris S. Solo - Confirmed reviews ALL

Clean with well appointed rooms and large walk-in shower.

Customer review rating 2.5/5

Christopher B. Business - Confirmed reviews ALL

No room service, food not the best the menu in the room was different to the one in the restaurant room was never cleaned the full week I was there

Customer review rating 5.0/5

David C. Solo - Confirmed reviews ALL

Great location. Easy to park. Well appointed rooms and air conditioning that worked.

Other web-users rate our hotel

  • 181 reviews 7.2/10 Location
  • 433 reviews 7.7/10 Room
  • 322 reviews 8.3/10 Service
  • 15 reviews 7.3/10 WiFi
  • 246 reviews 7.5/10 Comfort
  • 235 reviews 6.4/10 Cleanliness
  • 142 reviews 6.1/10 Breakfast
  • 98 reviews 4.3/10 Food

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