ibis Wakefield East-Castleford

ibis Wakefield East-Castleford

Customer review rating (ALL Rating) 4.3/5 104 reviews

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Hotel extras

  • Convenient location for business and leisure

  • Close to the motorway

  • Close to train stations

  • Free on-site car parking

  • On-site restaurant and bar

ALLSAFE approved hotel

Hotel location

ibis Wakefield East-Castleford

Pioneer Way, Castleford
WF105TG WAKEFIELD
United Kingdom

GPS:53.712381, -1.387118

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Meeting rooms

RESTAURANT

Start your morning off right with our hearty full English or continental breakfast. Also enjoy our amazing selection of burgers, steaks, salads and delicious desserts.

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  104 reviews

TripAdvisor Rating  4.0/5  539 reviews

AVOID AT ALL COSTS

TripAdvisor rating 1.0/5

GingerLad11 TripAdvisor review

Absolutely ridiculous!!! Booked in the hotel has closed down drive all the way there for the hotel to be closed. No information given to us no real contact number to get through to someone as they palm you off with a mobile number that doesn’t go through to. What a rip off! Give us our money back now! We wasn’t informed at all over the hotel shutting down. I’d also rate lower than a 1 star if it was possible. We were told a manager should of let us know but going by other reviews the manager can’t even be arsed to don his job

Good Evening GingerLad11, While I appreciate your fustrations, this closure was totally unexpected, and for a point of clarity, the hotel has not closed down. We have uncovered some emergency structural works that need to be resolved before we can re-open to the public. As your booking was not direct with the hotel and through a 3rd party, we informed your travel agent, whos responsibility it is to contact yourself. When booking through a 3rd party, we do not get your contact details, they remain with the booking site used when making a reservation, hence why we have to contact them first. As you can imagine, outbooking and dealing with changes to reservations for the rest of the calender year is a massive operation, and staff are on site dealing with reservations and ensuring the site is manned for security purposes. While staff are working their hardest, they also expect respect, and from what I understand, this was not shown by yourself. We are not sure what 'other reviews' you are mentioning, as the our current general manager, responds to all guest issues, and those that are esculated are dealt with quickly.

Shocking

TripAdvisor rating 1.0/5

davidrH7181QO Solo travel - TripAdvisor review

Booked, confirmed with reservation number, money taken out of my account, accor member.... after 4 hour drive from London arrive at hotel to find it is closed for refurbishment... now had to book premier in at extra cost for accommodation and travel. ... give me my money back you messed up. Star rating -10 . Loyalty member its a joke

Good evening davidrH7181QO, I am very sorry that Accor didnt contact you regarding your reservation. We informed them on the 13th of November that we would be closing due to unexpected work found during the current renovations. If you can send me a screenshot of your bank statement with the money leaving your account, and your reservation details, I will raise the refund request with our finance team. Please send your email to reception@hotelcastleford.com FAO Chris. Once again please accept my apologies.

Excellent Stay

Customer review rating 5.0/5

Jay M. Business - Confirmed reviews ALL

At the Ibis at wakefield East I found my stay satisfactory and excellent stay, very polite, courteous and friendly staff. There were two particular individuals, namely Chloe and a young gentleman in his 20s who's name unfortunately eludes me at this time, who catered for my every need each morning, which was a joy. With a few tweeks this hotel can gain an additional star on its overall rating. In conclusion a most pleasent and comfortable stay.

Rubbish

TripAdvisor rating 1.0/5

Colin B TripAdvisor review

Went for a afternoon teas on Sunday with a groupon voucher the food was not great they had only to stands to put food on and they was in use on the next table the staff was never there for us to ask for anything so had to get our own knifes and servers nobody came to ask if we needed anything There was 3 staff on and only six people in . Hotel only been open six months and if they don’t get there finger out and sort it won’t belong before it shuts won’t be back

Good evening 804colinb, I am dissapointed to hear that you didnt have a fantastic experience with us. We have ordered more afternoon tea stands for busy periods like you experienced, it did prove a very popular day! There were plenty of staff in the hotel, and your table was preset prior to arrival. I personally checked you were ok, and brought each plate out seperatly to avoid your table being too crowded. It is correct we have been opened six months, however 4 months of that 6, we have been closed for refurbishment. I do hope you give us another chance to prove the changes that will be made moving forward.

Fantastic rooms

Customer review rating 5.0/5

Saville Couples - Confirmed reviews ALL

Stayed for a distance wedding, as well as the bride and groom who are local. The room was great, spacious and clean. The area was quiet. And despite obvious work being undertaken in the hotel our trip was seamless.

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Other web-users rate our hotel

  • 41 reviews 9.3/10 Location
  • 156 reviews 8/10 Room
  • 138 reviews 8.9/10 Service
  • 87 reviews 6.2/10 Cleanliness
  • 84 reviews 9/10 Comfort
  • 52 reviews 5.5/10 Breakfast
  • 36 reviews 8.6/10 Vibe
  • 36 reviews 5.2/10 Food

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