ibis Wakefield East-Castleford

Customer review rating (ALL Rating) 4.2/5 131 reviews

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Description

Hotel extras

  • Convenient location for business and leisure

  • Close to the motorway & Local facilities

  • Family Friendly

  • Private on-site car parking (Charges Apply)

  • On-site restaurant and bar

Our accommodation(s)

Hotel location

ibis Wakefield East-Castleford

Pioneer Way, Castleford
WF105TG WAKEFIELD
United Kingdom

GPS:53.712381, -1.387118

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Start your morning off right with our hearty full English or continental breakfast. Also enjoy our amazing selection of burgers, Handmade Pizza, salads and delicious desserts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  131 reviews

Customer review rating 3.5/5

Leon M. Business - Confirmed reviews ALL

Fine - not lovely but just fine and not as expensive as staying in Central Leeds then just 15mins away

Customer review rating 3.5/5

Paul S. Business - Confirmed reviews ALL

Staff were great, very friendly and helpful for check in, breakfast and check out. Room presentation was good, and the bed was comfortable. Bathroom / Shower was clean. The corridors to and from the room's, are very dark and foreboding ( perhaps a rethink on the dark grey walls could help ) Dinner at the adjacent pub (not affiliated I think) wasn't available when I walked across at 7.45pm to be told the kitchen was closed, but there was still a carvery available, which didn't look very appetising at all, so I ended up popping up to the local fish and chip shop. Breakfast was ( despite the great poached eggs and bacon ) really poor, with low quality filter coffee, extremely dry chewy croissants and a dubious continental 'buffet'. Big positive was the on-site EV charger, very helpful and thank you Overall good value for a one night business stop over, as long as your not looking for Michelin star food.

Customer review rating 3.0/5

Mark S. Solo - Confirmed reviews ALL

The shower was so under powered it took nearly half an hour to use effectively.

Customer review rating 3.5/5

Andrea H. Business - Confirmed reviews ALL

Not as clean as usual. Someone else's pubic hair in the shower, mirror and shower screen given a once over with a dirty cloth, dust on surfaces and an odd smell in the room. I suspect this room may not have been cleaned at all between occupants, just bins emptied and sheets - hopefully - changed. This isn't my usual experience with this hotel, so not sure what the problem is at the moment.

Customer review rating 0.5/5

Steven C. Business - Confirmed reviews ALL

This was booked through the company I work for using their corporate link. On the first morning I went down for breakfast and enquired if breakfast was included, which I think was requested on the booking, the manager that day said it was. However he also mentioned that although it didn’t show up on the spreadsheet they had in the breakfast lounge it was definitely included. This proved to be a problem when he wasn’t there. Again I was asked on Tuesday and told it wasn’t included, luckily that same manager was on site to inform them that all was ok. Wednesday was ok as the breakfast staff had dealt with me previously. Thursday came and the breakfast staff told me it wasn’t included and I tried to explain. The server went to get the manager who came over and asked me why I needed to speak with her. I hadn’t need to speak to her, however I explained what had happened and mentioned as it was a corporate booking there may have been some misunderstanding and if necessary recharge the breakfast costs to be covered by the company I work for. She mentioned as the manager had okayed it on Monday then to just carry on. This then deterred me from using the breakfast facilities on Friday and I went without. Saturday also I left early to travel the 8 hours north to Scotland without using the continental option mostly so as not to be confronted again. How can Ibis make sure this doesn’t happen again and how can they make guests feel more welcome? I felt uncomfortable being questioned in front of other guests so much so I offered to pay if there was any mistake. Not a great experience for the sake of £15!!!! I also noted that the menus displayed on the in room information system were priced wrongly. I only found out when I went to the bar area to make a food order that it was far more expensive than initially thought. Can Ibis not update this or make people aware it’s wrong? The good point about the Ibis was it was within 5 minutes of the training course I was participating in.

Other web-users rate our hotel

  • 189 reviews 7/10 Location
  • 444 reviews 7.6/10 Room
  • 327 reviews 8.2/10 Service
  • 15 reviews 8.4/10 WiFi
  • 240 reviews 6.3/10 Cleanliness
  • 155 reviews 6.6/10 Value
  • 146 reviews 6.2/10 Breakfast
  • 104 reviews 4.1/10 Food

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