ibis Wakefield East-Castleford

Customer review rating (ALL Rating) 4.3/5 103 reviews

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Pioneer Way, Castleford, WF105TG WAKEFIELD, United Kingdom

Description

ALLSAFE approved hotel

Hotel extras

  • Convenient location for business and leisure

  • Close to the motorway

  • Close to train stations

  • Free on-site car parking

  • On-site restaurant and bar

Our accommodation(s)

Hotel location

ibis Wakefield East-Castleford

Pioneer Way, Castleford
WF105TG WAKEFIELD
United Kingdom

GPS:53.712381, -1.387118

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Meeting rooms

RESTAURANT

Start your morning off right with our hearty full English or continental breakfast. Also enjoy our amazing selection of burgers, steaks, salads and delicious desserts.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  103 reviews

TripAdvisor Rating  4.0/5  541 reviews

Great place and amazing staff

TripAdvisor rating 5.0/5

JulieBastick1956 Friends getaway - TripAdvisor review

Amazing hotel, friendly staff and have no time for idiots from YouTube. Definitely will be staying here again when possible. Keep up the amazing work to all staff. The breakfasts were delicious and Definitely worth coming just for that....

An apology would be nice...

TripAdvisor rating 2.0/5

TripEnthusiast99 Couples - TripAdvisor review

I would never stay here again. I am writing this review more than a month after my stay. I wasn't originally going to write a review but I'm still disappointed over this experience. We arrived to check in and were told that there was a technological fault meaning that nobody could be checked into their room. This wasn't the staff's fault of course I understood that. We had a party to go to and called hours later only to find out the check in system hadn't started working again until after 8pm! Again, not the hotel staff's fault. The issue was we were not once offered an apology. I requested a late check out (when we finally checked in at 1am), which we were given thankfully, but given with hesitation. Nobody was even at the reception desk for hours in the morning! A simple sorry would have been the bare minimum for this situation. It caused us a lot of hassle, including not being able to shower before the party in a room we had paid for and ending up bothering our friends as we had to show up to their house early. It's a shame as the hotel and rooms are nice, but the service is lacking.

AVOID AT ALL COSTS

TripAdvisor rating 1.0/5

GingerLad11 TripAdvisor review

Absolutely ridiculous!!! Booked in the hotel has closed down drive all the way there for the hotel to be closed. No information given to us no real contact number to get through to someone as they palm you off with a mobile number that doesn’t go through to. What a rip off! Give us our money back now! We wasn’t informed at all over the hotel shutting down. I’d also rate lower than a 1 star if it was possible. We were told a manager should of let us know but going by other reviews the manager can’t even be arsed to don his job

Good Evening GingerLad11, While I appreciate your fustrations, this closure was totally unexpected, and for a point of clarity, the hotel has not closed down. We have uncovered some emergency structural works that need to be resolved before we can re-open to the public. As your booking was not direct with the hotel and through a 3rd party, we informed your travel agent, whos responsibility it is to contact yourself. When booking through a 3rd party, we do not get your contact details, they remain with the booking site used when making a reservation, hence why we have to contact them first. As you can imagine, outbooking and dealing with changes to reservations for the rest of the calender year is a massive operation, and staff are on site dealing with reservations and ensuring the site is manned for security purposes. While staff are working their hardest, they also expect respect, and from what I understand, this was not shown by yourself. We are not sure what 'other reviews' you are mentioning, as the our current general manager, responds to all guest issues, and those that are esculated are dealt with quickly.

Shocking

TripAdvisor rating 1.0/5

davidrH7181QO Solo travel - TripAdvisor review

Booked, confirmed with reservation number, money taken out of my account, accor member.... after 4 hour drive from London arrive at hotel to find it is closed for refurbishment... now had to book premier in at extra cost for accommodation and travel. ... give me my money back you messed up. Star rating -10 . Loyalty member its a joke

Good evening davidrH7181QO, I am very sorry that Accor didnt contact you regarding your reservation. We informed them on the 13th of November that we would be closing due to unexpected work found during the current renovations. If you can send me a screenshot of your bank statement with the money leaving your account, and your reservation details, I will raise the refund request with our finance team. Please send your email to reception@hotelcastleford.com FAO Chris. Once again please accept my apologies.

Excellent Stay

Customer review rating 5.0/5

Jay M. Business - Confirmed reviews ALL

At the Ibis at wakefield East I found my stay satisfactory and excellent stay, very polite, courteous and friendly staff. There were two particular individuals, namely Chloe and a young gentleman in his 20s who's name unfortunately eludes me at this time, who catered for my every need each morning, which was a joy. With a few tweeks this hotel can gain an additional star on its overall rating. In conclusion a most pleasent and comfortable stay.

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Other web-users rate our hotel

  • 42 reviews 9.4/10 Location
  • 156 reviews 7.7/10 Room
  • 138 reviews 8.8/10 Service
  • 86 reviews 6/10 Cleanliness
  • 84 reviews 8.6/10 Comfort
  • 54 reviews 5.8/10 Breakfast
  • 37 reviews 8.9/10 Vibe
  • 37 reviews 5.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.