ibis Styles Paignton 3 stars

Customer review rating (ALL Rating) 4.3/5 769 reviews

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26 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Description

Hotel extras

  • Beachfront location

  • Pet-friendly rooms

  • Restaurant and bar with a shipwreck theme

  • Onsite parking

  • 10-minute walk from Paignton train station

Our accommodation(s)

Hotel location

ibis Styles Paignton

26 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.43663, -3.560484

Telephone
Fax +44 871 702 9469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LIGHT HOUSE BAR

Non contractual photo

Sit back and enjoy the seaside views from the Pier bar. Sip a locally inspired cocktail or indugle on loaded waffle or crepe. The bar has everything you need to treat yourself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  769 reviews

Customer review rating 0.5/5

Louise W. Solo - Confirmed reviews ALL

I was early on arrival and wanted to pay for parking, before even finishing my sentence, I was interrupted with 'you can't check in until 3pm' which i knew, I just wanted to register my car for parking. When checking in, I was given the key and went to the room and to my disgust, it was even cleaned from whoever had the room before me! The bed was not made, the bin was full, towels on the floor, poo in the toilet.I went down to the reception to tell them and half way through the person sorting it out, another staff member gave him a staff questionnaire to fill in, living me waiting. and they gave me another room, a down graded room to what I paid for and again, it was not cleaned! Then was upgraded to a sea view room which had been cleaned. The first night was freezing and the heater didn't work. When I went to check k the next morning at the reception, they hadn't reset it which is why it didn't work.

Thank you for taking the time to share your feedback. I am extremely sorry to read about your experience and would like to offer a sincere and unreserved apology for what you encountered during your stay. The way you were spoken to on arrival was unacceptable. Being interrupted and not listened to — especially when you were simply trying to register your car — is not the level of courtesy or professionalism we expect from our team. What is most concerning, however, are the serious housekeeping failures you experienced. Entering a room that had clearly not been cleaned, with the bed unmade, waste left behind, used towels, and the bathroom in that condition, is completely unacceptable. That this then happened again in a second room only compounded the experience and shows a breakdown in our internal checks that should never occur. I fully understand how upsetting and distressing this must have been. I am also very sorry for the lack of urgency and focus shown at reception while the issue was being addressed. You should never have been left waiting while staff handled unrelated matters, particularly given the severity of the situation. While I’m pleased you were eventually moved to a clean, upgraded room, this does not undo the frustration and inconvenience you endured. The heating issue overnight is another failure we regret, especially as it was due to an error on our side in not resetting the system. Being left cold during the night is not acceptable and adds to what was already a very disappointing experience. Your feedback has been taken extremely seriously and will be reviewed with management and the housekeeping and reception teams as a matter of urgency. The issues you’ve raised fall far below our standards, and corrective action is required. I fully understand your decision not to return and genuinely regret that we failed to provide you with the basic level of comfort, cleanliness, and service you were entitled to expect. Thank you for bringing these matters to our attention, and I am truly sorry for the experience you had.

Customer review rating 4.0/5

Stephen S. Couples - Confirmed reviews ALL

The stay was fine...bedroom comfortable, Issue with bathroom smelling of urine... They did clean, but returned a couple of Days later...Probably caused through Grouting missing between some floor tiles. Breakfast was adequate, Staff friendly and attentive... Shame restaurant was closed after 5 p.m.

Thank you for taking the time to share your feedback and for rating your stay with us. We’re pleased to hear that you found the hotel nice, the bedroom comfortable, and our staff friendly and attentive — your kind words about the team are greatly appreciated. We’re sorry to learn about the issue with the bathroom odour. While we’re glad our team were able to attend to this, we understand how frustrating it must have been for the smell to return. Your observation regarding the missing grout between tiles is very helpful and has been passed on for further inspection and maintenance, as this may indeed be contributing to the problem. Thank you also for your comments on breakfast. We’re pleased you found it adequate and well supported by our staff. We do appreciate your disappointment regarding the restaurant closing after 5 p.m., and your feedback has been noted to help inform future reviews of our dining arrangements. We’re grateful for your balanced and constructive comments and hope to have the opportunity to welcome you back for an even better experience in the future.

Customer review rating 3.5/5

Sarah J. T. Couples - Confirmed reviews ALL

staff were friendly room was nice but food stops at five and we were hungry not much snacks available

Thank you for sharing your feedback and for rating your stay 70/100. We’re pleased to hear that you found the rooms nice and that our staff were friendly — that’s always great to know. We’re sorry, however, for the inconvenience caused by the limited food service hours. We understand how disappointing it can be to return hungry and find that hot food is no longer available, especially with only a small selection of snacks on offer. Your comments are very helpful, and we will review our options to see how we can better support guests who arrive or dine later in the day. Thank you again for your feedback. We appreciate you taking the time to share your experience and hope to welcome you back for a smoother stay in the future.

Customer review rating 3.5/5

David P. Couples - Confirmed reviews ALL

Overall very good. Checked in on time, room clean and tidy, just too small. Fourth stay here, never had a room problem before.

Thank you for taking the time to share your feedback and for rating your stay 70/100. We’re pleased to hear that your check‑in went smoothly and that the room was clean and tidy. It’s great to know this was your fourth stay with us, and we truly appreciate your continued loyalty. We’re sorry, however, that the room you were allocated on this visit felt too small and that the TV was not functioning reliably. This is not the experience we want for returning guests, especially when previous stays have met your expectations. Your comments will be passed on to the team so we can ensure room allocation and maintenance checks are handled more carefully going forward. Thank you again for your review. We hope to welcome you back and provide a stay that reflects the high standard you’ve experienced on earlier visits.

Customer review rating 4.0/5

Jon S. Families - Confirmed reviews ALL

Location is excellent, parking is ok but may be limited in summer and a bit pricy at additional £15 per night. Rooms are clean and comfortable with the facilities you'd expect. Breakfast was a slight disappointment, limited choices and paper cups and stirrers not proper cups / mugs.

Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our excellent location and found the rooms clean, comfortable, and well equipped. We appreciate your comments regarding parking. Paignton can be particularly busy during peak periods, and we understand that the £15 nightly charge may feel high for some guests. Your feedback is helpful as we continue to review this area. We’re sorry to hear that breakfast didn’t fully meet your expectations. We’re currently reviewing the variety of items we offer, and we will also revisit the use of paper cups and stirrers to ensure our service feels more in line with guest expectations. Thank you again for your review. We hope to have the opportunity to welcome you back for an even better experience.

Other web-users rate our hotel

  • 993 reviews 8/10 Location
  • 1,461 reviews 7.4/10 Room
  • 1,186 reviews 7.5/10 Service
  • 22 reviews 5.1/10 WiFi
  • 774 reviews 6.1/10 Breakfast
  • 689 reviews 7.1/10 Cleanliness
  • 429 reviews 5.3/10 Value
  • 354 reviews 3.6/10 Food

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