ibis Styles Paignton 3 stars

Customer review rating (ALL Rating) 4.2/5 859 reviews

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26 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Description

Hotel extras

  • Beachfront location

  • Pet-friendly rooms

  • Restaurant and bar with a shipwreck theme

  • Onsite parking

  • 10-minute walk from Paignton train station

Our accommodation(s)

Hotel location

ibis Styles Paignton

26 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.43663, -3.560484

Telephone
Fax +44 871 702 9469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LIGHT HOUSE BAR

Non contractual photo

Sit back and enjoy the seaside views from the Pier bar. Sip a locally inspired cocktail or indugle on loaded waffle or crepe. The bar has everything you need to treat yourself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  859 reviews

Customer review rating 5.0/5

Tony G. Couples - Confirmed reviews ALL

A very clean, modern hotel, right on the seafront and only minutes from the rail and bus stations.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management Team

Customer review rating 4.0/5

Robert B. Couples - Confirmed reviews ALL

Lovely room, well laid out. Maybe have more hangers for shirts etc.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management Team

Customer review rating 5.0/5

Steven D. Couples - Confirmed reviews ALL

Very welcoming for Coco

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management Team

Customer review rating 2.0/5

Paul S. Couples - Confirmed reviews ALL

As always, let’s start with the positives. Excellent welcome from the lady on reception (she comes from Algeria, so I tried my basic Arabic and French). Such a lovely lady who was so helpful. I extend this to Molly and the young lady at the bar, who were equally fantastic and all three a credit to the hotel. Rooms are always spotless, kudos to housekeeping. The bad bit was breakfast and what went on. Whilst I am very much aware that breakfast at an Ibis Styles is more basic, there still should be a standard, but it seems to be overlooked. Coffee machine which when hot chocolate is selected, only pumped out hot water. Orange juice also pumped out water. On the Saturday, the plates were so hot that they couldn’t be touched. I found out afterwards that someone had set the thermostat to very hot! As to the hot food, the sausages were anaemic, the scrambled eggs were just awful (asked for fried eggs, but the chef refused). The bacon was very fatty and watery. The biggest let down was that a lady in an electric wheelchair was ignored and I ended up helping her get her breakfast, something I gladly did, as my own partner has a visual impairment (those hot plates mentioned earlier were a huge danger). The fact that staff saw her trying her best, but did nothing to help was really unacceptable. I did speak to Boris, but he just gave me lip service and did nothing to make amends. As a travel agent, I have always been a huge fan of your hotel, and still am, but the breakfast is a disaster. It would make way more sense to have breakfast at the Mercure, which we have had to do in off peak times, as it’s always so much better. Whilst the rooms are always clean and comfortable, these do need addressing. I also note the accessibility rooms don’t have an easy way to open them, if you are in a wheelchair. Understandably, the doors are heavy, but if you are in a room on your own, then it’s a big problem. I also see accessible rooms are double only, not twins. For my partner and I, it’s what we want, but if you have a career, a double bed is not always acceptable. Car parking on the Saturday was a nightmare. No spaces whatsoever, under cover or the overflow. In the end waited an hour to get one space. I’ve never needed to write anything negative until now, but these points need reviewing, and staff need to assist people who need help. Breakfast really does need a review.

Dear Guest, Thank you for taking the time to share such detailed feedback following your recent stay with us. Firstly, I am delighted to read your kind comments regarding our reception and bar team, particularly our colleague from Reception, Molly, and the team member at the bar. I will ensure your compliments are shared with them, as recognition like this means a great deal. I am also pleased that you found your room spotless and comfortable, and I will pass your praise on to our housekeeping team. However, I am truly sorry to learn about the issues you experienced during breakfast. The problems you encountered with the beverage machines, excessively hot plates, and the quality of some of the hot food items are certainly not reflective of the standards we strive to maintain. Your comments have been shared with our Food & Beverage and Kitchen teams for immediate review and corrective action. Most importantly, I would like to apologise for the lack of assistance provided to the guest using an electric wheelchair. We expect all members of our team to be attentive and proactive in supporting guests who may require assistance, and I am disappointed to learn that this was not your observation. Thank you for stepping in to help when it was needed. We will be reinforcing our accessibility and guest service expectations with the team to ensure all guests receive the support they deserve. I am also sorry that you felt your concerns were not adequately addressed when you raised them during your stay. Guest feedback is invaluable to us, and it is disappointing to hear that you left feeling your comments had not been acted upon. Your observations regarding the accessibility room doors, room configurations, breakfast offering, and parking challenges have all been noted and will form part of our ongoing review of guest facilities and services. We appreciate your perspective, particularly as a loyal guest and travel professional who has supported our hotel over many visits. Thank you once again for your honest feedback. While I am pleased that many aspects of your stay met your expectations, it is clear that there are areas where we must improve. We hope to have the opportunity to welcome you back and provide you with the high standard of experience that you have come to expect from us. Kind regards, Hotel Management

Customer review rating 5.0/5

Shane O. Couples - Confirmed reviews ALL

Perfect location to access all around the area

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management Team

Other web-users rate our hotel

  • 970 reviews 8.1/10 Location
  • 1,445 reviews 7.4/10 Room
  • 1,167 reviews 7.3/10 Service
  • 15 reviews 4.7/10 WiFi
  • 756 reviews 5.5/10 Breakfast
  • 685 reviews 6.8/10 Cleanliness
  • 421 reviews 5.3/10 Value
  • 348 reviews 3.2/10 Food

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