Dear Guest, Thank you for your feedback. We’re pleased to hear that you had a good stay with us. Thank you also for your suggestion regarding having two chairs in the room. I completely understand that this would make the room more comfortable, particularly when two guests are staying, and it’s useful feedback as we continue to review our bedroom setup. Thank you for choosing ibis Styles Paignton, and we hope to welcome you back again soon. Kind regards, Ibis Styles Paignton.

Dear Guest, Thank you for your lovely and detailed feedback. We’re delighted that you found your room exceptionally clean and enjoyed the bathroom products. It’s also great to hear that you had a relaxed and enjoyable breakfast experience. Thank you especially for recognising our friendly and professional team. I’m pleased that your request for an additional pillow was dealt with so quickly it’s often the small details and prompt service that make a real difference to a stay. We appreciate your comments regarding the coffee too; as you say, coffee can certainly come down to personal taste, but your feedback is still valuable to us. Thank you for choosing ibis Styles Paignton, and we hope to welcome you back for another enjoyable stay very soon. Kind regards, Ibis Styles Paignton.

Dear Guest, Thank you for taking the time to share your feedback. We’re delighted that you enjoyed our fantastic location and found your room comfortable, particularly the bed. Thank you also for your suggestion regarding having two chairs in the bedroom. I completely understand that this would be more convenient, particularly when two guests are staying in the room, and it’s useful feedback as we continue to review our bedroom setup. Thank you for choosing ibis Styles Paignton, and we hope to welcome you back for another comfortable stay very soon. Kind regards, Ibis Styles Paignton.

Dear Guest, Thank you for taking the time to share your feedback. I’m sorry that the room allocated on this occasion wasn’t as enjoyable as the sea-view double room you experienced during your previous stay. Unfortunately, the outlook from some of our side and rear-facing rooms is more limited, and I completely understand that this can make a difference to the overall experience. As a twin room was booked on this occasion, this is the room type that would have been allocated. For a future visit, I would recommend booking one of our sea-view double rooms if available, particularly as you found this room type more comfortable and enjoyed the outlook on your previous stay. Thank you for returning to ibis Styles Paignton, and we hope your next visit is more like the experience you enjoyed previously. Kind regards, Ibis Styles Paignton.

Dear Guest, Thank you for your lovely feedback! We’re delighted that you had such a great time in Torbay and enjoyed our fantastic seafront location. We’re perfectly positioned for exploring Paignton and the wider English Riviera, so it’s wonderful to hear that the location worked so well for your visit. Thank you for choosing ibis Styles Paignton, and we hope to welcome you back for another enjoyable stay very soon. Kind regards Ibis Styles Paignton.

Dear Guest, Thank you for your wonderful feedback. We’re delighted that you found your room well appointed and clean and that you enjoyed an excellent breakfast with us. Most importantly, it’s lovely to hear that our team were so pleasant and welcoming. I’ll be sure to share your kind comments with them. Thank you for choosing ibis Styles Paignton, and we hope to welcome you back for another enjoyable stay very soon. Kind regards, Ibis Styles Paignton.

Dear Guest, Thank you for taking the time to share your feedback. I’m sorry that the cleanliness of your room fell so far below expectations that you decided to check out the following morning. Cleanliness is a fundamental standard, and your experience was clearly not what we expect our guests to receive. As discussed during your stay, I arranged a full refund in recognition of the experience you had. Your comments regarding Housekeeping have been addressed with the team, with particular focus on room standards and the checks that should take place before a room is released to a guest. I’m also sorry that you found the breakfast selection disappointing. We continue to review our breakfast offering and appreciate your feedback regarding the level of choice available. Please accept my apologies again that we were unable to provide the stay you expected on this occasion. Kind regards, ibis Styles Paignton.

Dear Guest, Thank you for taking the time to share such thoughtful and balanced feedback following your eight-day stay. We’re delighted that you had an enjoyable break and found the hotel a convenient base for exploring the local area and beautiful coastline. It’s particularly pleasing to hear that your room was consistently serviced to such a high standard and that our Housekeeping team were helpful and pleasant throughout your stay. Thank you also for recognising the hard work of our team during some particularly busy periods. I’m sorry that there were occasions, especially at breakfast, when the operation appeared stretched. Guests should receive a consistent experience regardless of how busy the hotel is, and your comments regarding staffing levels, replenishment and the balance between individual guests and groups are appreciated. I’m very proud that despite being extremely busy, our team remained polite, helpful and focused on looking after our guests. I’ll make sure your kind recognition of their efforts is shared with them. Thank you for choosing ibis Styles Paignton for your eight-day break. We’re delighted that these points did not detract from an enjoyable stay, and we hope to welcome you back to explore more of Torbay and the surrounding coastline in the future. Kind regards, ibis Styles Paignton.

Dear Guest, Thank you for taking the time to share your feedback and for continuing to choose both ibis Styles Paignton and our sister Mercure hotel next door. I’m pleased that overall you had a good stay, although I’m sorry about the issues you experienced in room 215. Having to repeatedly switch the shower off while waiting for the water to drain is certainly not acceptable and suggests the drainage needs attention. The unpleasant smell following use of the shower is also something we need to investigate, and I will ensure both points are raised with our Maintenance team. Thank you also for highlighting the position of the tea and coffee tray on the bedside table. I appreciate that this isn’t the most practical location and we’ll review the setup in this room. It’s good to hear that you particularly enjoyed the corner room on your previous visit. If you stay with us again, please do let us know your room preference and, while specific rooms are always subject to availability, we’ll certainly do our best to accommodate it. Thank you again for your constructive feedback. It’s often these smaller details that make the difference to a stay, and your comments help us identify where improvements are needed. Kind regards, Ibis Styles Paignton.

Dear Guest, Thank you for taking the time to provide such detailed feedback. I’m sorry that your experience left you feeling that individual guests were being given a lower priority than those travelling as part of a group. You are absolutely right that when we accommodate groups alongside individual guests, we need to manage the hotel in a way that allows everyone to enjoy the facilities. While certain areas may occasionally be allocated for pre-booked group dining, this should not result in our other residents feeling that there is nowhere comfortable for them to sit and relax. I can understand why the alternatives offered to you did not feel appropriate, particularly on two evenings of a three-night stay. I’m equally disappointed that when you raised your concerns, our response appeared focused on explaining the operational challenges rather than finding a satisfactory solution for you. Whatever pressures the team may be managing behind the scenes, these should not become the guest’s problem. Our focus should always be on what we can do to help. Our regular food offering at ibis Styles is limited later in the day. The evening meals you may have seen being served were pre-arranged specifically for groups. However, our team should have clearly explained this and advised you of the full evening dining available at the Mercure next door. I also appreciate your comments regarding drinking water and will review how our room amenities are described to ensure the information guests receive accurately reflects what is provided. I’m pleased that the team offered to refund two days of parking as a gesture of goodwill, although I completely appreciate your point that this did not resolve the fundamental issue you had raised. Your final point is particularly important. We value both our group business and our individual guests, and neither should feel that their experience is less important because the other is staying with us. I will be reviewing your feedback with the team, particularly around how we manage shared spaces and communicate with individual guests when groups are in-house. Thank you again for raising this both during your stay and afterwards. I’m sorry that on this occasion we did not provide the experience you reasonably expected from us. Kind regards, Ibis Styles Paignton.

Dear Guest, Thank you for your fantastic review and the 10 out of 10! We’re delighted that you enjoyed the modern design of the hotel and found your room spacious and comfortable, particularly the large bed and shower. It’s wonderful to hear that you felt we offered excellent value and that our seafront location worked so well as a base for exploring Devon. Most importantly, thank you for recognising our friendly and welcoming team – I’ll be sure to share your lovely comments with them. Your recommendation means a great deal to us. Thank you for choosing ibis Styles Paignton, and we hope to welcome you back for another fantastic stay in the future. Kind regards Ibis Styles Paignton.

Dear Guest, Thank you for your lovely feedback. We’re delighted that you enjoyed our fantastic location and found your bed comfortable. It’s particularly pleasing to hear your positive comments about our Housekeeping team, and I’ll be sure to share your feedback with them. Thank you for choosing ibis Styles Paignton, and we hope to welcome you back for another comfortable stay very soon. Kind regards, Ibis Styles Paignton.

Dear Guest, Thank you for taking the time to share your feedback following your short break with us. We’re pleased to hear that you found the hotel clean and, most importantly, that our team were attentive and helpful throughout your stay. I’m sorry about the issue with water escaping from the shower area. We are aware that the design in some of our bathrooms can allow water to travel beyond the drainage area, and we are actively looking at ways we can improve this. Thank you also for your constructive comments regarding breakfast. Our current ibis Styles breakfast offering is designed to be relatively simple, but I completely appreciate your point regarding greater variety. Feedback around the choice of hot items, breads and fresh fruit is useful as we continue to review how we can improve the overall breakfast experience. Thank you again for your balanced feedback. We hope to have the opportunity to welcome you back to ibis Styles Paignton for another enjoyable stay in the future. Kind regards, Ibis Styles Paignton.

Dear Guest, Thank you for your lovely feedback. We’re delighted that you had such a pleasant four-night stay and found your sea-view room comfortable. It’s wonderful to hear that you also enjoyed our fantastic seafront location. Thank you for choosing ibis Styles Paignton, and we hope to welcome you back for another relaxing stay by the sea very soon. Kind regards, Ibis Styles Paignton.

Dear Guest, Thank you for taking the time to share your lovely feedback. We’re delighted that you enjoyed the hotel and our fantastic seafront location. I appreciate your comments regarding parking, particularly during busy periods when spaces can be limited. It’s especially wonderful to hear that our Reception team looked after you so well. I’ll make sure your kind comments are passed on. I’m also pleased that when you highlighted the missing additional bed for your grandson, the team responded quickly and had it delivered and made up for you. Thank you also for your positive comments about our bright and clean café area. Hopefully, on a future visit, you’ll have the opportunity to enjoy it too. Thank you for choosing ibis Styles Paignton, and we hope to welcome you and your family back again very soon. Kind regards, Ibis Styles Paignton.

Dear Guest, Thank you for your fantastic feedback! We’re delighted that you described your three-night stay as “first class” and enjoyed our fantastic seafront location. It’s also wonderful to hear that our team were so friendly throughout your visit, and I’ll be sure to share your kind comments with them. I appreciate your feedback regarding the £15 per 24-hour parking charge and understand that this does add to the overall cost of a stay. Most importantly, we’re thrilled that everything else was excellent. Thank you for choosing ibis Styles Paignton, and we hope to welcome you back for another first-class stay very soon. Kind regards, Ibis Styles Paignton.

Dear Alan, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the hotel and your room. I’m sorry, however, that breakfast didn’t meet the same standard. Items should be monitored and replenished proactively rather than guests having to ask, and this is something we are continuing to work on with the team. Your comments regarding local information are also really useful. Being in such a fantastic location for exploring Paignton, Torbay and the wider Devon area, we should be helping our guests make the most of their visit. We will look at ways we can make more information about local attractions, transport, restaurants and things to do readily available. Thank you again for your constructive feedback, and we hope to welcome you back to ibis Styles Paignton in the future. Kind regards, Ibis Styles Paignton.

Dear Guest, Thank you for your fantastic feedback! We’re delighted that you enjoyed our great seafront location, found parking easy and were impressed with your bedroom and breakfast. It’s also wonderful to hear that you found the hotel clean and our team friendly and welcoming. “What else could you ask for” is certainly lovely feedback to receive, and I’ll be sure to share your comments with the team. Thank you for choosing ibis Styles Paignton, and we hope to welcome you back for another fantastic stay very soon. Kind regards, Ibis Styles Paignton.

Dear Guest, Thank you for taking the time to share your feedback. We’re delighted that you enjoyed our fantastic seafront location, your room and the great view. I appreciate your comments regarding evening food. Our regular food offering at ibis Styles is limited later in the day; however, our sister Mercure hotel next door offers a full evening restaurant service. Our Reception team are always happy to assist with making a reservation, and I’m sorry if this option wasn’t clearly explained during your stay. Thank you for choosing ibis Styles Paignton, and we hope to welcome you back for another enjoyable seaside stay very soon. Kind regards, Ibis Styles Paignton.