Pullman London St Pancras Hotel 4 stars

Quick overnight trip, great staff, good location, fantastic soup

Very friendly staff. Quiet room as requested. Window catch was broken though, so window did not close firmly.

We had a fantastic time. The hotel provided us with a feee update. The staff were brilliant. The room was clean and breakfast delicious.

The stay was lovely, from the quick check-in and pleasant colleague to the breakfast. The room had nice views of St. Pancras station and was quite (especially for being in such a busy part of London). The breafast was nice with all the usual choices and the check-out time of 12 was an added advantage. The bed was large (super kingsize) which is lovely. On the downsize, there are some small 'housekeeping' topics where there is some flaky paint on the ceiling just inside the door, and the holder of the amenities in the bathroom has some chips / damage on the courners. These are very small topics, but some regular touch-ups would just make it a perfect stay.

Could fault the hotel and staff. When we asked for something, we got it straight away without question. Food great and all staff were wearing masks which was good.

From the moment we arrived we were made to feel welcome! The staff managed to find that perfect balance between being available and helpful and not being intrusive. The room was clean, modern and well laid out. The view was excellent! The location is of course very good. Walkable to everywhere in the West End and with enough travel links to get elsewhere or back if you’re feet are tired! Breakfast had everything you could want. Towels and replenished refreshments were easy to obtain and were delivered with professionalism and a smile. We cannot rave about the Pullman enough!

The bed was super comfy but unfortunately my requests were unable to be upheld even though was told yes no worries in advance and then the breakfast in the morning was burnt

Booked a classic twin for a 2 night visit to London with a friend. Quiet clean room overlooking the main road on floor 8. Shower room small but modern and clean . Plenty hanging space and safe provided. Staff all very friendly and efficient. Large bar area available. Did not have breakfast or eat at hotel.

We stayed in London for one night to go to the theatre. Our hotel was in a perfect location and close to lots of lovely restaurants and to the train and tube station. I will definitely be back.

Every member of staff we came into contact with were extremely helpful & professional with such a “can do” attitude, we really enjoyed our stay in your beautiful hotel - thank you!

The rooms we found very spacious but they still have a lot of reminders of when this was the Novotel. It could with some redecorating. We found the staff to be excellent and friendly, especially Keenan on front desk.

High expectations met

Really good stay, good location, nice big room and bed. Only niggles - took too long for hot drinks to come at breakfast (we had finished eating before they came) and didn’t like the fact that we had to pay a service charge on drinks bought at the bar

Nice hotel, good food, friendly staff, would definately stay here again.

Great location with easy access to Kings Cross/ St Pancras/ Easton. Friendly, first class service and willing to go the extra mile. We were happy to revisit this location, which was a favorite of ours pre- pandemic lockdown and it lived up to expectations.