Pullman London St Pancras Hotel 4 stars

Me and my mrs where travelling from Milton Keynes and had be rushing around and haven’t had time to look around for hotel online so we arrived at Euston and searched on google for a place to stay one night and found Pullman a walking distance from the station as we arrived the gentleman asked for the reason to stay and simply said we had short notice and the mrs has appointment at east London hospital for her mri scan in the morning as my mrs has a kidney infection and had shown proof at the door and then the gentleman accepted our stay and gave us upgraded room called deluxe room which was beautiful with an amazing view and spotless clean room with all things we needed how ever there was a massive let down as bathroom was in working properly the sink was blocked and the toilet wouldn’t flash and the shower wouldn’t work unless you run the tap and if we did the sink would have over flown and then the mrs tried call the reception to have the problem fixed as we had to leave at 8am she had no one answering the phone so she decided to go and stay at her mothers at the middle of the night and I had to call an Uber to take her all the way to island of dogs which was expensive and had no choice to do soo and I had to stay as there was no room for me to stay over. So at checking out time I simply went to reception and had explained and show the video which we took and said we had this problem all night and no one helped us and the only person we found at night was the security guard and we didn’t wanted him to brother with our issues so as I explained at the reception and said that we have no choice but to come back and stay at the same place next week for another appointment could please make sure everything works and the gentleman gave us some discount for our stay and said the money will take a couple of days to refund which is only £28 from £139 the have took from us and couldn’t gave us supreme room to stay for our next arrival and 20% off as the hotel is mostly empty but they still charged £139 I’m sorry to have written this review and would liken to have written an amazing one if everything went as nice as we expected and will write another one for our next trip on the 18th if everything goes well in our stay.kind regards mr H.

The staff were the best part of the whole stay: they were kind, considerate, and funny. Caleb at the reception desk was really sweet and it was lovely to be welcomed by him. Two men came to deliver room service, who were both great. The man who delivered room service in the evening (I don't know his name, I'm sorry!) was not only very nice, he was also beautifully dressed!

The staff were incredible! Would definitely stay again!

Really lovely rooms and peaceful hotel. Always enjoy a stay here.

Really beautiful hotel with friendly and helpful staff. Upgraded to Junior suite which was very nice. Superb room with excellent tea/coffee making facilities.