Pullman London St Pancras 4 stars

Customer review rating (ALL Rating) 4.6/5 4,434 reviews

Best price
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Pullman London St Pancras - Image 1
Pullman London St Pancras - Image 2
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Pullman London St Pancras - Image 4
100 - 110 Euston Road, NW1 2AJ LONDON, United Kingdom

Description

Hotel extras

  • A few moments away from King's Cross, St. Pancras (Eurostar) and Euston Station

  • Award-winning GA KingsX Bar & Restaurant. Vibrant and stylish.

  • Modern guest rooms and 13 disabled accessible rooms

  • 17 flexible state-of-the-art event spaces to cater for all needs

  • Gym Facilities open 24/7 and Sauna from 6:00am to 11:00pm

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with 2 single beds

Photo out of - Classic Room with 2 single beds

21 sqm / 226 sqft, Twin beds, 50 inch TV, enjoy amenities such as tranquil rain shower, tea & coffee making facilities, minibar, luxury toiletries and work desk all highlighted by modern design

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

23 sqm / 245 sqft, King size bed and sofa bed, Enjoy all the benefits of the Classic King Room with the added luxury of a separate area with sofa bed and 2nd TV. Sofa bed suitable for 1 child up to 11yrs.

Max. number of persons
3

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

25 sqm / 270 sqft, King size bed, 50 inch TV. All the benefits of the Classic Room plus Nespresso machine, high quality wireless BOSE music station, mineral water, bathrobe & slippers.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower or bath with grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual fire alarms.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, accessible bed, wardrobe, mirror and writing facilities. Audible and visual fire alarms.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Deluxe Suite with King size bed

Photo out of - Deluxe Suite with King size bed

79 sqm / 850 sqft, 75 inch TV, panoramic City views, modern design complements amenities in addition to the Junior Suite such as spacious separate lounge area with dining table and lounge, microwave and Bose sound system.

Max. number of persons
3
Area
From 79 m² / 850 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Pullman London St Pancras

100 - 110 Euston Road
NW1 2AJ LONDON
United Kingdom

GPS:51.52851, -0.127689

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 312 rooms
  • 13 rooms for people with reduced mobility
  • 30 family rooms
  • 48 connecting rooms
  • 312 non-smoking rooms
  • 16 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet
  • Room service

Business

18 Meeting rooms

Well-being

FIT Lounge

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • On site

GA KINGSX

Photo out of - GA KINGSX

GA KingsX combines both glamour culture and the contemporary modern era mixed with Londons vibrant feel. Offering a creative twist of Modern European and British Food, this is all topped off with an attractive cocktail list and 50 Tastes of Gin.

Cooking style
International
Capacity
89
Accessibility
Accessible service
100 - 110 Euston Road, NW1 2AJ London, United Kingdom
Telephone +44 20 7666 9192

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

GA KingsX combines both glamour culture and the contemporary modern era mixed with Londons vibrant feel. Offering a creative twist of Modern European and British Food, this is all topped off with an attractive cocktail list and 50 Tastes of Gin.

Designed to suit all moods, the GA KingsX Bar welcomes you all day long.

With the state-of-the-art cardio equipment in our Fit Lounge, let your body remember what it can do when its presence is not required in a meeting.

Witness memorable, vibrant and stylish moments at the Pullman London St. Pancras by hiring a private function room. Exclusive style combined with flexible and contemporary facilities set the foundations for the success of your event.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,434 reviews

Customer review rating 4.5/5

Stephanie F. Couples - Confirmed reviews ALL

Dear Ms. F., Thank you very much for your positive feedback. We are very pleased that you found the location and service of our hotel to be excellent. Your satisfaction is very important to us. Kind regards, Ankit Chaudhary Guest Relations Manager

Customer review rating 0.5/5

Thierry M. A. V. Business - Confirmed reviews ALL

Dear Thierry M. A., Thank you for your feedback. I apologize for the inconvenience you experienced regarding the invoice and communication challenges. I sent you the invoice through my email address. I hope to welcome you back in our hotel. Goodbye, Pasquale Arciprete Guest Relations Manager

Customer review rating 2.5/5

Will T. Couples - Confirmed reviews ALL

Dear Will, Thank you for sharing your feedback regarding your recent stay. We regret that your experience did not meet your expectations, particularly in terms of in-room amenities. Your comments are valuable to us as we continuously strive to enhance our guest experience. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 4.5/5

Julia G. Couples - Confirmed reviews ALL

Dear Julia, Thank you for your positive feedback regarding our convenient location. We are pleased to hear that you found our proximity to King's Cross and Euston Station beneficial for your travels. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 1.0/5

Rishi S. Business - Confirmed reviews ALL

Dear Rishi, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the disturbances caused by external noise and the issues with water pressure. I hope you can give us another chance to make it better for you. Kind regards Pasquale Arciprete Guest Relations Manager

Dear Ms. F., Thank you very much for your positive feedback. We are very pleased that you found the location and service of our hotel to be excellent. Your satisfaction is very important to us. Kind regards, Ankit Chaudhary Guest Relations Manager

Customer review rating 0.5/5

Thierry M. A. V. Business - Confirmed reviews ALL

No invoice received despite claims. No possibility to join by phone. I would recommend my firm not to chose this hotel anymore

Dear Thierry M. A., Thank you for your feedback. I apologize for the inconvenience you experienced regarding the invoice and communication challenges. I sent you the invoice through my email address. I hope to welcome you back in our hotel. Goodbye, Pasquale Arciprete Guest Relations Manager

Customer review rating 2.5/5

Will T. Couples - Confirmed reviews ALL

£385 for room only for 1 night and no biscuits or a bag of crisps in the room for an Allaccor member booking seems to be a cost saving too far

Dear Will, Thank you for sharing your feedback regarding your recent stay. We regret that your experience did not meet your expectations, particularly in terms of in-room amenities. Your comments are valuable to us as we continuously strive to enhance our guest experience. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 4.5/5

Julia G. Couples - Confirmed reviews ALL

Easy walking distance between King's Cross and Euston Station.

Dear Julia, Thank you for your positive feedback regarding our convenient location. We are pleased to hear that you found our proximity to King's Cross and Euston Station beneficial for your travels. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 1.0/5

Rishi S. Business - Confirmed reviews ALL

Only spent a single night here but never again. Blaring sirens going past the hotel throughout the night (even when on the 14th floor) and very poor water pressure in the bathrooms meant you can't even have a decent shower

Dear Rishi, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the disturbances caused by external noise and the issues with water pressure. I hope you can give us another chance to make it better for you. Kind regards Pasquale Arciprete Guest Relations Manager

Customer review rating 2.0/5

Sharon K. Solo - Confirmed reviews ALL

The room I stayed in which was a Deluxe King was modern and spacious on a high floor, but the customer service here left something much to be desired. There are stairs at the entrance and I was carrying 50kg of luggage and had been travelling foralready 28 hours. I was tired and expected staff to be outside to help with luggage up the stairs. There was no one and no indication that a lift was available. I had no choice but to lift the luggage myself up the stairs. Upon checking in and letting the girl know, she apologised and said someone should have been outside. Despite hearing this, the girl still expected me to bring all the luggage to my room knowing very well I had travelled 28 hours already on planes and a train to get there and offered no help despite hearing my complaint about no one helping me outside. I also told her there should be better instructions given to guests when coming from the train station as that wasn't easy to navigate with all that luggage either. She was not familiar with the streets and roads surrounding the hotel which is a joke. The guy checking me out was not very friendly. On the 3rd night out of 5 the shower overflowed and water spilled out of the shower as i was showering. I used towels to absorb the water as I had no time to call housekeeping. It was very late. This happened on the 4th and 5th night too. Clearly the shower design is poor and there is a fundamental plumbing issue. I took shorter showers (5 mins vs 10) as a result. Overall not 4 star standard due to the bad service and overflowing shower. Felt like I was checking into some hostel or motel.

Dear Sharon, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, particularly with the service and the shower issue. It is disappointing to learn that our team did not provide the assistance you required upon your arrival, especially after your long journey. We aim to offer a welcoming atmosphere, and I regret that this was not your experience. We definitely need to look in more trainings. Regarding the plumbing issue you encountered, we will ensure that our maintenance team investigates this matter thoroughly. We strive to maintain high standards, and it is regrettable that we fell short during your visit. Your feedback is crucial for us to enhance our services. I hope we can have a chance to welcome you back in our hotel. I would like also apologize again on behalf of my team and I would like to inform you I have applied a discount on your reservation. This should reflect back to your bank account in the next few working day. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 4.0/5

Robin B. Business - Confirmed reviews ALL

I’ve stayed at the Pullman London St Pancras a few times. It’s a good hotel and usefully situated. However, as always, breakfast was a let down. I know I was there when it was really busy, but there is no excuse for directing guests to sit at a table in a walkway, with plants overhanging the table such that you cannot sit there. I am still waiting for the coffee the host offered me, and the hot breakfast tasted like it was dipped in salt. It was such a disappointing experience that I chose not to have breakfast there on the second morning of my trip, even though I’d paid for it. In future, I will stay at the hotel, but I won’t be buying breakfast there anymore.

Dear Robin, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your room satisfactory and appreciated our location. However, we regret to learn that your breakfast experience did not meet your expectations. I would love to take the opportunity for your next stay to offer the breakfast for you. I hope to welcome you back in our hotel. Best regards, Pasquale Arciprete Guest Relation Manager

Customer review rating 4.5/5

Adam A. Couples - Confirmed reviews ALL

Good location, clean, modern, easy check in and check out.

Dear Adam, Thank you for sharing your positive experience. We are delighted to hear that you found your stay comfortable and appreciated our location, cleanliness, and check-in process. We are looking forward to welcome you back in our hotel. Best regards, Pasquale Guest Relation Manager

Customer review rating 4.5/5

Tasnim D. Business - Confirmed reviews ALL

Given that I am a Diamond Accor member and a returning guest, I appreciate how I was able to reach out to respective managers to discuss my personal needs with them. They were most accommodating and worked with me to ensure a comfortable and healthy stay.

Dear Tasnim, Thank you for your kind words regarding your experience at our hotel. We are pleased to hear that our management team was able to assist you in ensuring a comfortable stay. Your loyalty as a Diamond Accor member is greatly appreciated. Best regards, Ankit Chaudhary Guest Relations Manager Pullman London St Pancras

Customer review rating 5.0/5

Ray L. Couples - Confirmed reviews ALL

Fully met our requirements. Everything we needed in a great location for onward travel by Eurostar.

Dear L., Thank you for your positive feedback. We are thrilled to hear that our location met your travel needs and that your expectations were fully satisfied. We look forward to welcoming you back for your next visit. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 4.5/5

Bridget G. Families - Confirmed reviews ALL

Really comfortable beds and pillows (we were in a twin room by choice). Great to have water replenished daily. Good shower and excellent that the shower heads are cleaned (at least it seemed so). The only negative was the carpet hadn’t been vacuumed nor was it done during the stay. There were finger/toe nail clippings and other grime which was unpleasant. Noticed on check in and thought it would be vacuumed the next day but no. It was too late then to signal as we checked out the following day.

Dear Bridget, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our beds comfortable and appreciated the daily replenishment of water, along with the cleanliness of the shower heads. However, I sincerely apologize for the oversight regarding the vacuuming of your room. Cleanliness is a top priority for us, and your comments will be reviewed with our housekeeping team to ensure we uphold our standards. I hope to welcome you back in our hotel. Goodbye, Pasquale Arciprete Guest Relations Manager

Customer review rating 4.5/5

Jordan P. Business - Confirmed reviews ALL

Enjoyed my stay at the Pullman London St. Pancras, very comfortable with a great view of the city. Quiet, high floor room, with only limited road noise. Great breakfast and good location close to the train stations/underground. Only a small minor maintenance issue kept this from a 10.

Dear Jordan, Thank you for your kind feedback regarding your recent stay at Pullman London St Pancras. We are delighted to hear that you enjoyed the comfort of your room, the breakfast offerings, and our convenient location. We hope to welcome you back for an even better stay in the future. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 4.5/5

Jacqueline A. Solo - Confirmed reviews ALL

A relief to stay here had a bad hotel the night before. Room and service here very good and downstairs and restaurant really lovely.

Dear Jacqueline, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our accommodations and service to your satisfaction. It is wonderful to know that you enjoyed the restaurant and common areas as well. We are looking forward to welcome you back. Goodbye and best wishes, Pasquale Arciprete Guest Relations Manager

Customer review rating 5.0/5

Daud R. Couples - Confirmed reviews ALL

A special shout-out to Jubril, Fahad and Zoheb for their exceptional hospitality and service during my stay at Pullman London St Pancras. They genuinely went above and beyond to make my stay a memorable and enjoyable experience. Having stayed at many Pullman hotels across the globe, I can confidently say that Pullman London St Pancras has been my most pleasant experience by far. The warmth, professionalism and attentiveness of the team truly set this hotel apart. Thank you once again to Jubril, Fahad and Zoheb for making my stay so special. I look forward to returning! Best, D.R.

Dear Daud, Thank you for your kind words and for taking the time to share your experience at Pullman London St Pancras. We are delighted to hear that you found our hospitality exceptional and that our team members, Jubril, Fahad, and Zoheb, made your stay memorable, I will make sure they will receive your feedback. It is gratifying to know that your experience with us surpassed those at other Pullman hotels worldwide. We strive to create a welcoming environment, and it is rewarding to hear that our team's warmth and professionalism resonated with you. We look forward to welcoming you back in the future and hope your next visit will be just as enjoyable. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 4.5/5

Nathan C. Business - Confirmed reviews ALL

Great location, comfortable stay, very good breakfast selection

Dear Nathan, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location, comfortable accommodations, and the breakfast selection we offer. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 5.0/5

James S. Solo - Confirmed reviews ALL

Great upgrade to amazing suite, great pre stay service from Pasquale, much appreciated late checkout.

Dear James, Thank you for your kind feedback regarding your recent stay. I am really happy about your comment and I hope to welcome you back. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 1.5/5

Betsy J. Families - Confirmed reviews ALL

Being able to keep belongings in a safe is imperative for us. We paid for a room with a safe. It didn’t work, even after the engineer put in batteries. Frustrating.

Dear Betsy, Thank you for your feedback regarding your recent stay. I regret that the in-room safe did not function properly during your visit, which understandably caused frustration. As a goodwill gesture I have applied a discount on your reservation, and the refund should be back with you very soon. I hope I can have a chance to welcome you back in our hotel. Goodbye, Pasquale Arciprete Guest Relations Manager

Customer review rating 2.0/5

Rachel H. M. Couples - Confirmed reviews ALL

The location is great, super close to King’s Cross. Our room was first floor above the restaurant or bar. All night we were woken up by doors banging, sirens or some other noise. The sofa and table seemed too small for the room. It felt a bit dated and could do with a refresh. The male public toilets were disgusting. Looked at the cleaning schedule and it wasn’t marked at all for that day, and it was 11pm so it wasn’t cleaned all day.

Dear Rachel H., Thank you for sharing your feedback regarding your stay. We are pleased to hear that you found our location convenient. However, we regret to learn that your experience was marred by noise disturbances and the condition of your room. Your comments regarding the size and aesthetics of the furniture, as well as the cleanliness of the public facilities, have been noted. We take cleanliness seriously and will review our protocols to ensure they are consistently met. Your insights are invaluable in our ongoing efforts to improve the guest experience. Thank you once again for your review. Sincerely, Pasquale Arciprete Guest Relations Manager

Customer review rating 3.5/5

Kawita M. K. Business - Confirmed reviews ALL

Room was fine, but less luxurious than expected for the price I paid. Th GA bar looks nice, but music was very loud.

Dear Kawita M., Thank you for your feedback regarding your recent stay. I appreciate your comments about the room and the atmosphere in the bar. We strive to provide a luxurious experience, and I will ensure that your insights are noted for future improvements. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 5.0/5

Catherine D. Solo - Confirmed reviews ALL

I stayed at the Pullman before catching the Eurostar and had a fantastic breakfast to send me on my way

Dear Catherine, Thank you for your kind words regarding our location and breakfast offerings. We are delighted to hear that your stay was enjoyable and that our amenities contributed positively to your travel experience. We are looking forward to welcome you back in our hotel. Best regards, Pasquale Arciprete Guest Relations Manager

Other web-users rate our hotel

  • 2,190 reviews 9.8/10 Location
  • 2,921 reviews 7.7/10 Room
  • 2,840 reviews 9/10 Service
  • 38 reviews 7.5/10 WiFi
  • 1,133 reviews 9.2/10 Breakfast
  • 796 reviews 7.8/10 Cleanliness
  • 726 reviews 8.5/10 Food
  • 370 reviews 5/10 Value

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