Pullman London St Pancras Hotel 4 stars

Customer review rating 4.5/5 20,618 reviews

ALLSAFE approved hotel

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Pullman London St Pancras
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+ 20 Services

Hotel extras

  • A few moments away from King's Cross, St. Pancras (Eurostar) and Euston Station

  • Award-winning GA KingsX Bar & Restaurant. Vibrant and stylish.

  • Modern guest rooms and 13 disabled accessible rooms

  • 17 flexible state-of-the-art event spaces to cater for all needs

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Cash machine
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 18 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Pullman London St Pancras

100 - 110 Euston Road
NW1 2AJ london
united kingdom

Tel: +442076669000

Fax: (+44)20/76669025

Check-in from 14h00

Check out up to 12h00

  • BUS :  10,30,73,205,390 British Library

  • CIRCLE LINE :  CIRCLE LINE KING'S CROSS

  • HAMMERSMITH LINE :  HAMMERSMITH LINE KING'S CROSS

  • METROPOLITAN LINE :  METROPOLITAN LIN KING'S CROSS

  • NORTHERN LINE :  NORTHERN LINE KING'S CROSS

  • NORTHERN LINES :  NORTHERN LINE EUSTON

  • PICCADILLY LINE :  PICCADILLY LINE KING'S CROSS

  • VICTORIA-/NORTHERN LINE :  VICTORIA LINE EUSTON

  • VICTORIA-/NORTHERN LINES :  VICTORIA LINE KING'S CROSS

  • By plane

    GATWICK At 56km / 34.8 miles

  • By plane

    HEATHROW At 26km / 16.16 miles

  • By plane

    LONDON CITY AIRPORT At 12km / 7.46 miles

  • By plane

    LUTON At 55km / 34.18 miles

  • By plane

    STANSTED At 56km / 34.8 miles

  • By car

    A40 At 1km / 0.62 miles

  • By train

    EUSTON At 0.5km / 0.31 miles

  • By train

    KING S CROSS At 0.2km / 0.12 miles

  • By train

    VICTORIA At 5.6km / 3.48 miles

GPS :51.52851, -0.127689

Our accommodation(s)

Rooms ranging from Classic to Deluxe, or upgrade to our exclusive Deluxe Suites with panoramic views across London, your every need is met to the highest of standards. Relax in our bespoke beds and refresh under a stimulating rain shower.

Our restaurants and bars

GA KingsX

Type of cuisine: International

GA KingsX combines both glamour culture and the contemporary modern era mixed with London's vibrant feel. Offering a creative twist of Modern European and British Food, this is all topped off with an attractive cocktail list and 50 Tastes of Gin.

GA KingsX BAR

Designed to suit all moods, the GA KingsX Bar welcomes you all day long!

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 552

  • Maximum capacity: 446 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Pullman London St Pancras

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

20,618 reviews

TripAdvisor Rating 4.5/5

5,696 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

very good

TripAdvisor rating 5.0/5

tonyh112 18/09/2021 TripAdvisor review

we had a lovely room and a lovely weekend stay staff are so very nice and friendly could not have been more helpful. We eat in the restaurant 2 nights the fillet steak was cooked to perfection on the first night. The lamb I feel is way over priced. But overall an enjoyable stay and would definitely go back

Wonderful to be back at the Pullman

TripAdvisor rating 5.0/5

Helen P 16/09/2021 TripAdvisor review

I stayed at the Pullman St Pancras often before the coronavirus pandemic, so it was wonderful to come back and find everything in place as usual, with a few extra precautions. The staff are super friendly and helpful as always, the breakfast is just as good (perhaps one or two less options, but still very generous), rooms still very comfortable.

Overnight

TripAdvisor rating 5.0/5

sandragratrick 16/09/2021 TripAdvisor review

Enjoyed our overnight stay. Excellent service, friendly staff. We were made to feel very welcome. Would definitely recommend and stay there again when visiting London. Very convenient for the stations.

Dear @sandragratrick, Thank you very much for your nice review about our property. I am very happy to read that our team made you feel very welcome, I will be gladly sharing your feedback with everyone. We look forward to welcoming you back in the not too distant future! Warm Regards, Alfio Scuderi Quality & Guest Experience Manager

Good stay

Customer review rating 4.5/5

Nicky Families - 14/09/2021 Confirmed reviews ALL

Great hotel in a good location. We stayed in a suite on the top floor and the views were incredible.

Dear Nicky, Thank you for taking the time to review your experience at Pullman London St Pancras. We are delighted to read you enjoyed your stay with us and hope to welcome you back very soon. All the best, Alfio Scuderi Quality & Guest Experience Manager

A well located hotel, close to major rail stations.

Customer review rating 4.5/5

Graham A. L. Families - 14/09/2021 Confirmed reviews ALL

This is the second time we have stayed at the St Pancras Pullman. . The hotel is professionally run with pleasant and highly competent staff. We have only one criticism (and it is major) whilst using the bar and dining area the music was so loud as to be really unpleasant, to the point of being intolerable.

Dear Graham L., We very much appreciate your comments regarding your stay at the Pullman London St Pancras. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again in the not too distant future. Warm Regards, Alfio Scuderi Quality & Guest Experience Manager

Good location, nice rooms

Customer review rating 4.5/5

G Families - 14/09/2021 Confirmed reviews ALL

Quick overnight trip, great staff, good location, fantastic soup

Dear G, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Alfio Scuderi Quality & Guest Experience Manager

Perfect base

Customer review rating 4.0/5

Anonymous Friends - 14/09/2021 Confirmed reviews ALL

Very friendly staff. Quiet room as requested. Window catch was broken though, so window did not close firmly.

Good Stay

Customer review rating 4.0/5

John Families - 14/09/2021 Confirmed reviews ALL

We had a fantastic time. The hotel provided us with a feee update. The staff were brilliant. The room was clean and breakfast delicious.

Dear John, Thank you for taking the time to share your thoughts about your latest stay! We are glad that you had a good experience with us and hope to see you again very soon. All the best, Alfio Scuderi Quality & Guest Experience Manager

Great location, attentive staff and large beds

Customer review rating 4.0/5

Mark Couples - 14/09/2021 Confirmed reviews ALL

The stay was lovely, from the quick check-in and pleasant colleague to the breakfast. The room had nice views of St. Pancras station and was quite (especially for being in such a busy part of London). The breafast was nice with all the usual choices and the check-out time of 12 was an added advantage. The bed was large (super kingsize) which is lovely. On the downsize, there are some small 'housekeeping' topics where there is some flaky paint on the ceiling just inside the door, and the holder of the amenities in the bathroom has some chips / damage on the courners. These are very small topics, but some regular touch-ups would just make it a perfect stay.

Wedding stay

Customer review rating 4.5/5

Lorraine H. Friends - 14/09/2021 Confirmed reviews ALL

Could fault the hotel and staff. When we asked for something, we got it straight away without question. Food great and all staff were wearing masks which was good.

Dear lorraine H., We very much appreciate your comments regarding your stay at the Pullman London St Pancras. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Warm Regards, Alfio Scuderi Quality & Guest Experience Manager

Excellent hotel in a great location with very good staff

Customer review rating 5.0/5

Rebecca Couples - 14/09/2021 Confirmed reviews ALL

From the moment we arrived we were made to feel welcome! The staff managed to find that perfect balance between being available and helpful and not being intrusive. The room was clean, modern and well laid out. The view was excellent! The location is of course very good. Walkable to everywhere in the West End and with enough travel links to get elsewhere or back if you’re feet are tired! Breakfast had everything you could want. Towels and replenished refreshments were easy to obtain and were delivered with professionalism and a smile. We cannot rave about the Pullman enough!

Dear Rebecca E., We very much appreciate your comments regarding your stay at the Pullman London St Pancras. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Warm Regards, Alfio Scuderi Quality & Guest Experience Manager

Comfy but disappointing

Customer review rating 3.0/5

Nathan R. Solo - 13/09/2021 Confirmed reviews ALL

The bed was super comfy but unfortunately my requests were unable to be upheld even though was told yes no worries in advance and then the breakfast in the morning was burnt

Dear Nathan, Thank you for taking the time and trouble to complete a survey following your recent stay with us. At Pullman St. Pancras we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again in the near future. Yours sincerely, Alfio Scuderi Quality & Guest Experience Manager

Ideal location for Euston and Kings cross stations and for sight seeing.

TripAdvisor rating 4.0/5

BobandMaggie60 13/09/2021 TripAdvisor review

Booked a classic twin for a 2 night visit to London with a friend. Quiet clean room overlooking the main road on floor 8. Shower room small but modern and clean . Plenty hanging space and safe provided. Staff all very friendly and efficient. Large bar area available. Did not have breakfast or eat at hotel.

Dear @BobandMaggie60, Thank you so much for sharing a feedback about your recent stay with us. It's great to know you found our rooms modern, clean and big enough for your needs as well as our team very friendly. We look forward to welcoming you back soon for another stay at least as good as this one and hope you will have the opportunity to try our GA Bar & Restaurant! Kind Regards, Alfio Scuderi Quality & Guest Experience Manager

Brilliant location, excellent rooms and a lovely bar area.

Customer review rating 5.0/5

Megp Friends - 12/09/2021 Confirmed reviews ALL

We stayed in London for one night to go to the theatre. Our hotel was in a perfect location and close to lots of lovely restaurants and to the train and tube station. I will definitely be back.

Dear Megan, We very much appreciate your comments regarding your stay at the Pullman London St Pancras. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfio Scuderi Quality & Guest Experience Manager

Great stay!

Customer review rating 5.0/5

Helen T. Couples - 12/09/2021 Confirmed reviews ALL

Every member of staff we came into contact with were extremely helpful & professional with such a “can do” attitude, we really enjoyed our stay in your beautiful hotel - thank you!

Dear Helen T., We very much appreciate your comments regarding your stay at the Pullman London St Pancras. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfio Scuderi Quality & Guest Experience Manager

Spacious rooms and superb staff

Customer review rating 4.0/5

M Y. Friends - 12/09/2021 Confirmed reviews ALL

The rooms we found very spacious but they still have a lot of reminders of when this was the Novotel. It could with some redecorating. We found the staff to be excellent and friendly, especially Keenan on front desk.

Accor Delivered

Customer review rating 4.5/5

P.d. Business - 12/09/2021 Confirmed reviews ALL

High expectations met

Dear Paul, Thank you for taking the time to share your thoughts about your latest stay! We are glad that you had a good experience with us and hope to see you again very soon. All the best, Alfio Scuderi Quality & Guest Experience Manager

Convenient

Customer review rating 4.5/5

Sh Couples - 11/09/2021 Confirmed reviews ALL

Really good stay, good location, nice big room and bed. Only niggles - took too long for hot drinks to come at breakfast (we had finished eating before they came) and didn’t like the fact that we had to pay a service charge on drinks bought at the bar

Well located.

Customer review rating 4.5/5

Andrew D. Couples - 11/09/2021 Confirmed reviews ALL

Nice hotel, good food, friendly staff, would definately stay here again.

Dear Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Alfio Scuderi Quality & Guest Experience Manager

Great stay

TripAdvisor rating 5.0/5

Grandparadiso 11/09/2021 TripAdvisor review

Great location with easy access to Kings Cross/ St Pancras/ Easton. Friendly, first class service and willing to go the extra mile. We were happy to revisit this location, which was a favorite of ours pre- pandemic lockdown and it lived up to expectations.

Dear @Grandparadiso, Thank you for sharing a feedback on your last stay with us. I am very happy to read you chose Pullman St. Pancras once again and that we did not disappoint, providing an attentive and personal service - I will share your kind words with our Team who will certainly appreciate them. It was our pleasure to have you with us and we look forward to welcoming you again soon! Kind Regards, Alfio Scuderi Quality & Guest Experience Manager

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