Pullman London St Pancras Hotel 4 stars

TripAdvisor rating 4.5/5 5,533 reviews
Pullman London St Pancras
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+ 15 Services
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Room 1

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Hotel extras

  • A few moments away from King's Cross, St. Pancras (Eurostar) and Euston Station

  • Award-winning Golden Arrow Lounge Bar & Restaurant. Contemporary, vibrant and stylish

  • Modern guest rooms and 13 disabled accessible rooms

  • 17 flexible state-of-the-art event spaces to cater for all needs

  • BRAND NEW Pullman Running Club

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 17 meeting room(s)
  • Copy/print service available

Hotel location

Pullman London St Pancras

100 - 110 Euston Road
NW1 2AJ
london
united kingdom

Tel: +442076669000

Fax: (+44)20/76669025

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   10,30,73,205,390 British Library

  • CIRCLE LINE :   CIRCLE LINE KING'S CROSS

  • HAMMERSMITH LINE :   HAMMERSMITH LINE KING'S CROSS

  • METROPOLITAN LINE :   METROPOLITAN LIN KING'S CROSS

  • NORTHERN LINE :   NORTHERN LINE KING'S CROSS

  • NORTHERN LINES :   NORTHERN LINE EUSTON

  • PICCADILLY LINE :   PICCADILLY LINE KING'S CROSS

  • VICTORIA-/NORTHERN LINE :   VICTORIA LINE EUSTON

  • VICTORIA-/NORTHERN LINES :   VICTORIA LINE KING'S CROSS

  • By plane

    GATWICK At 56km / 34.8 miles

  • By plane

    HEATHROW At 26km / 16.16 miles

  • By plane

    LONDON CITY AIRPORT At 12km / 7.46 miles

  • By plane

    LUTON At 55km / 34.18 miles

  • By plane

    STANSTED At 56km / 34.8 miles

  • By car

    A40 At 1km / 0.62 miles

  • By train

    EUSTON At 0.5km / 0.31 miles

  • By train

    KING S CROSS At 0.2km / 0.12 miles

  • By train

    VICTORIA At 5.6km / 3.48 miles

GPS :51.52851, -0.127689

Our accommodations

Rooms ranging from Classic to Deluxe, or upgrade to our exclusive Deluxe Suites with panoramic views across London, your every need is met to the highest of standards. Relax in our bespoke beds and refresh under a stimulating rain shower.

Classic Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 21
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 21
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Room with 1 kingsize bed and sofa

  • Max. number of persons: 4
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Room with King size bed

  • Max. number of persons: 2
  • Area: From 25
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Accessible Classic Room with Double Bed

  • Max. number of persons: 2
  • Area: From 21

Accessible Classic Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 21

Junior Suite with 1 kingsize bed

  • Max. number of persons: 4
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Suite with King size bed

  • Max. number of persons: 3
  • Area: From 79
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

GA RESTAURANT & BAR

Type of cuisine: International

Golden Arrow, our award winning restaurant (1 AA Rosette), with its theatre kitchen & Josper Grill, offers a range of delicious modern European dishes. Enjoy the wine library offering a wide range of fine wines by the glass.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GA BAR

Photo non contractuelle / Strictly non binding

Designed to suit all moods, the Golden Arrow bar welcomes you all day long, whether you are in for a relaxing Tea Deli experience, a healthy lunch, or just to put the icing on the cake to a fabulous dining experience in the Golden Arrow Restaurant.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 552

  • Maximum capacity: 446 people

  • Maximum banquet capacity: 96 people

Find out more

Our guest reviews for
Pullman London St Pancras

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

19,138 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,533 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Loved the hotel

TripAdvisor rating 4.5/5

katiewW2034HK Couples - 15/01/2020 TripAdvisor review

This hotel is ideally located to explore central london. Great welcome at check in. A lovely spacious room that was really modern. Lovely special touch for my partners birthday waiting in the room too! Bar area was lovely to have a drink! Will be back!

Great location and prompt and personable service.

Customer review rating 4.5/5

Peta Solo - 13/01/2020 Confirmed reviews ALL

Helpful staff, well appointed room and convenient location

Thanks for a confy stay with a beautiful breakfast

Customer review rating 4.5/5

Daniel Solo - 13/01/2020 Confirmed reviews ALL

Outstanding hotel! Great service, lovely cocktails!

Mrs

Customer review rating 4.5/5

Katie P. Families - 13/01/2020 Confirmed reviews ALL

Excellent as always! Never fail to supply amazing customer service.

Enjoyable stay at a great location

Customer review rating 4.5/5

Ian Families - 13/01/2020 Confirmed reviews ALL

Enjoyable stay - it is a great location, so convenient for stations, good selection of restaurants nearby, close to the British Museum. Comfy rooms, excellent breakfast. Would be happy to stay again

Great hotel, great location

Customer review rating 4.5/5

Adam Couples - 13/01/2020 Confirmed reviews ALL

Check in was simple and staff very friendly and helpful. Hotel itself was very pleasant inside and room (deluxe double) was lovely and spacious. Lots of choice at breakfast and very tasty. Great location if travelling to/from Euston or Kings Cross and good base to head into London from. Would definitely visit again

Dame jackie Daniel

Customer review rating 4.5/5

Anonymous Business - 13/01/2020 Confirmed reviews ALL

I stay regularly but this time the room was very small (804). it felt very cramped and hot

Dear Dame Jacqueline, Thank you for taking the time to share your impressions on your recent stay with us. I am sorry to read that the room you stayed in on this occasion, and your overall stay, were not up to your expectations. Please rest assured that we have taken your comments and suggestions into consideration in order to continuously improve our guests' experience. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Charlotte de Lastelle Quality & Guest Experience Manager

Lovely hotel, couple of hiccups

Customer review rating 4.5/5

Helen M. Couples - 13/01/2020 Confirmed reviews ALL

Hotel cleanliness and space and greeting were all lovely. Room was missing a robe and part of room service dinner order received was incorrect.

Nice stay, but downgraded

Customer review rating 4.5/5

Darren K. Friends - 12/01/2020 Confirmed reviews ALL

I changed my room from a k. to a twin room, via the call centre which you kindly organised for the price of a 2nd breakfast. However you should have informed me that my room was being downgraded to a classic room from a superior room at the time. This is poor.

Dear Darren, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us. I am however sorry to know that the change to a twin room led to a downgrade which was not explained to you. Please allow me to express my sincere apologies. Please rest assured that your comments have been passed on to our reservations team to prevent future occurrence. Thank you again for sharing your feedback, the team and I hope to welcome you back soon to the Pullman London St Pancras in order to regain your entire satisfaction. Kind regards, Charlotte de Lastelle Quality & Guest Experience Manager

really good

Customer review rating 4.5/5

Anonymous Families - 12/01/2020 Confirmed reviews ALL

good atmothphere, service, location

Good location and modern hotel...noisy bedroom

Customer review rating 4.5/5

Dr T. Business - 12/01/2020 Confirmed reviews ALL

Very welcoming and decent room but sadly it sounded like someone was doing building work all night outside the hotel. Maybe better windows and insulation would have been a good idea

Pleasantly surprised

Customer review rating 4.5/5

Anonymous Couples - 11/01/2020 Confirmed reviews ALL

Great value for the price I paid (booked well in advance and pre-paid)

3 night London stay

Customer review rating 4.5/5

Simon D. Families - 10/01/2020 Confirmed reviews ALL

Lovely trip with daughter, staff attentive and dealt with issues that arise promptly

Mrs Wendy W.

Customer review rating 4.5/5

Wendy W. Friends - 09/01/2020 Confirmed reviews ALL

Very comfortable room Really welcoming and pleasant staff at reception Very helpful Check out extremely easy

Extremely good

Customer review rating 4.5/5

Jay Couples - 08/01/2020 Confirmed reviews ALL

Superb

Friendly staff and welcoming feeling

Customer review rating 4.5/5

Edi M. Families - 08/01/2020 Confirmed reviews ALL

Made to feel welcome on arrival. Requests were taken into account. Room well appointed though perhaps a little noisy being on the front of the building. Have stayed here a few times now and enjoy its proximity to the stations and the underground.

Nice place

Customer review rating 4.5/5

Jose Families - 08/01/2020 Confirmed reviews ALL

Staff was very helpful.

Not quite up to standard.

Customer review rating 4.5/5

Andy L. Solo - 08/01/2020 Confirmed reviews ALL

I stayed for one night. I booked a Classic room and was upgraded to a Deluxe, but to be honest it didn’t feel very Deluxe and looked nothing like the promo photos on line. It was fine, nothing more. I ordered room service and got a barely passable club sandwich (stale bread) and chips (lukewarm). When I went to use the gym in the morning I had to get my card recut, no-one had asked on check-in if I’d be using the gym and so my card wasn’t cut to give me access. When I got in the gym none of the treadmills were working. Me and another guest switched them off and on again and fortunately they rebooted. I genuinely don’t think this hotel is worthy of the Pullman brand. Maybe it should go back to bring a Novotel?

Dear Andy, Thank you for taking the time to tell us about your experience at the Pullman London St Pancras. It is disappointing to read that your experience did not meet not only yours expectations but our high level of service expected. Please allow me to express my sincerest apologies for the various issues you experienced. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Charlotte de Lastelle Quality & Guest Experience Manager

Lovely Stay indeed!!!!

Customer review rating 4.5/5

Thomas H. Couples - 08/01/2020 Confirmed reviews ALL

Have to say the hotel and the staff were of the very best standard. The room was lovely and very clean we had a great night there and would stay again no problems.

everything was great

Customer review rating 4.5/5

Caryn Solo - 07/01/2020 Confirmed reviews ALL

very convenient for Kings Cross all staff very helpful

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