Pullman London St Pancras 4 stars

Customer review rating (ALL Rating) 4.6/5 4,475 reviews

Best price
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Pullman London St Pancras - Image 1
Pullman London St Pancras - Image 2
Pullman London St Pancras - Image 3
Pullman London St Pancras - Image 4
100 - 110 Euston Road, NW1 2AJ LONDON, United Kingdom

Description

Hotel extras

  • A few moments away from King's Cross, St. Pancras (Eurostar) and Euston Station

  • Award-winning GA KingsX Bar & Restaurant. Vibrant and stylish.

  • Modern guest rooms and 13 disabled accessible rooms

  • 17 flexible state-of-the-art event spaces to cater for all needs

  • Gym Facilities open 24/7 and Sauna from 6:00am to 11:00pm

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with 2 single beds

Photo out of - Classic Room with 2 single beds

21 sqm / 226 sqft, Twin beds, 50 inch TV, enjoy amenities such as tranquil rain shower, tea & coffee making facilities, minibar, luxury toiletries and work desk all highlighted by modern design

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

23 sqm / 245 sqft, King size bed and sofa bed, Enjoy all the benefits of the Classic King Room with the added luxury of a separate area with sofa bed and 2nd TV. Sofa bed suitable for 1 child up to 11yrs.

Max. number of persons
3

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

25 sqm / 270 sqft, King size bed, 50 inch TV. All the benefits of the Classic Room plus Nespresso machine, high quality wireless BOSE music station, mineral water, bathrobe & slippers.

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower or bath with grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual fire alarms.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, accessible bed, wardrobe, mirror and writing facilities. Audible and visual fire alarms.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Kettle
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Deluxe Suite with King size bed

Photo out of - Deluxe Suite with King size bed

79 sqm / 850 sqft, 75 inch TV, panoramic City views, modern design complements amenities in addition to the Junior Suite such as spacious separate lounge area with dining table and lounge, microwave and Bose sound system.

Max. number of persons
3
Area
From 79 m² / 850 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Make-up/magnifying mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Pullman London St Pancras

100 - 110 Euston Road
NW1 2AJ LONDON
United Kingdom

GPS:51.52851, -0.127689

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 312 rooms
  • 13 rooms for people with reduced mobility
  • 30 family rooms
  • 48 connecting rooms
  • 312 non-smoking rooms
  • 16 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet
  • Room service

Business

18 Meeting rooms

Well-being

FIT Lounge

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • On site

GA KINGSX

Photo out of - GA KINGSX

GA KingsX combines both glamour culture and the contemporary modern era mixed with Londons vibrant feel. Offering a creative twist of Modern European and British Food, this is all topped off with an attractive cocktail list and 50 Tastes of Gin.

Cooking style
International
Capacity
89
Accessibility
Accessible service
100 - 110 Euston Road, NW1 2AJ London, United Kingdom
Telephone +44 20 7666 9192

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

GA KingsX combines both glamour culture and the contemporary modern era mixed with Londons vibrant feel. Offering a creative twist of Modern European and British Food, this is all topped off with an attractive cocktail list and 50 Tastes of Gin.

Designed to suit all moods, the GA KingsX Bar welcomes you all day long.

With the state-of-the-art cardio equipment in our Fit Lounge, let your body remember what it can do when its presence is not required in a meeting.

Witness memorable, vibrant and stylish moments at the Pullman London St. Pancras by hiring a private function room. Exclusive style combined with flexible and contemporary facilities set the foundations for the success of your event.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,475 reviews

Customer review rating 5.0/5

Lynn H. Couples - Confirmed reviews ALL

Dear Lynn H., Thank you for your kind words regarding your recent stay. We are delighted that you appreciated our prime location, friendly staff, and breakfast offerings. Your feedback is invaluable to us, and we look forward to welcoming you back for another enjoyable experience. Best regards, Ankit Chaudhary Guest Relations Manager

Customer review rating 5.0/5

David W. Couples - Confirmed reviews ALL

Dear David, Thank you for your kind remarks regarding your recent stay. We are delighted to hear that you found our reception staff welcoming and enjoyed the cleanliness and comfort of your room, along with the breakfast. Your feedback is greatly appreciated. Best Regards, Ankit Chaudhary Guest Relations Manager

Customer review rating 3.5/5

Stefan K. Families - Confirmed reviews ALL

Dear Stefan, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location and found our staff to be friendly. However, we sincerely apologize for the inconveniences you experienced, including the internet connectivity issues and the condition of the facilities. Your comments regarding the service in the restaurant and the maintenance issues have been noted. We appreciate your insights, as they are crucial for our ongoing efforts to enhance our guest experience. Thank you for your understanding, and we hope to welcome you back in the future. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 3.0/5

Paul R. Couples - Confirmed reviews ALL

Dear Paul, Thank you for sharing your feedback regarding your recent stay. We regret to learn that your experience did not meet your expectations, particularly concerning the service and room condition. Your comments will be reviewed as we continually strive to enhance our guest experience. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 5.0/5

Victoria B. Families - Confirmed reviews ALL

Dear Victoria, Thank you for your kind words regarding your stay with us. We are delighted to hear that our location, comfortable accommodations, and attentive staff contributed to your positive experience. Your continued patronage is greatly appreciated, and we look forward to welcoming you back to your 'home away from home' soon. Best regards, Pasquale Arciprete Guest Relations Manager

Dear Alison, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your upgraded room, the sweet treats, and our breakfast offerings. Your positive feedback on our customer service is greatly appreciated. We look forward to welcoming you back for your next visit. Best regards, Pasquale Arciprete Guest Relation Manager

Customer review rating 5.0/5

Tim T. Couples - Confirmed reviews ALL

Fantastic experience. I have stayed here previously and have received the same excellent service on each occasion

Dear Tim, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our prime location and found our staff to provide excellent service during your stay. It is always gratifying to receive such positive remarks from returning guests. Your recommendation means a great deal to us, and we look forward to welcoming you back for another fantastic experience in the future. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 3.5/5

Katie L. Friends - Confirmed reviews ALL

Average

Customer review rating 5.0/5

Lynn H. Couples - Confirmed reviews ALL

Had a great time at Pullman St Pancras perfect location for exploring London Brilliant staff helpful and friendly And a fantastic breakfast to start your day

Dear Lynn H., Thank you for your kind words regarding your recent stay. We are delighted that you appreciated our prime location, friendly staff, and breakfast offerings. Your feedback is invaluable to us, and we look forward to welcoming you back for another enjoyable experience. Best regards, Ankit Chaudhary Guest Relations Manager

Customer review rating 5.0/5

David W. Couples - Confirmed reviews ALL

Welcomed by reception staff. Room clean and comfortable. Excellent breakfast

Dear David, Thank you for your kind remarks regarding your recent stay. We are delighted to hear that you found our reception staff welcoming and enjoyed the cleanliness and comfort of your room, along with the breakfast. Your feedback is greatly appreciated. Best Regards, Ankit Chaudhary Guest Relations Manager

Customer review rating 3.5/5

Stefan K. Families - Confirmed reviews ALL

Perfect location for sightseeing. Not suited for business since breakfast only from 7am and internet connection slow/shaky. Very old carpets, corridors, fittings and installations that urgently total refurbishment. Terrible smell in bathroom could not be removed. Staff is friendly but not up to speed (slow and forgetful service in the restaurant, problems with TV and bathroom were highlighted but not fixed).

Dear Stefan, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location and found our staff to be friendly. However, we sincerely apologize for the inconveniences you experienced, including the internet connectivity issues and the condition of the facilities. Your comments regarding the service in the restaurant and the maintenance issues have been noted. We appreciate your insights, as they are crucial for our ongoing efforts to enhance our guest experience. Thank you for your understanding, and we hope to welcome you back in the future. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 3.0/5

Paul R. Couples - Confirmed reviews ALL

Expensive compared to other Accor hotels. Room felt tired. Staff in the bar area weren't very friendly. Accor Gold member - expected better from this hotel.

Dear Paul, Thank you for sharing your feedback regarding your recent stay. We regret to learn that your experience did not meet your expectations, particularly concerning the service and room condition. Your comments will be reviewed as we continually strive to enhance our guest experience. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 5.0/5

Victoria B. Families - Confirmed reviews ALL

This is a brilliantly located hotel - equidistant between Euston (for Scotland!) and St-Pancras Internatonal (for the Eurostar!) stations. Rooms are comfortable, calming, and very quiet. Staff always have something personal and positive to say. It is our 'home away from home' when in London.

Dear Victoria, Thank you for your kind words regarding your stay with us. We are delighted to hear that our location, comfortable accommodations, and attentive staff contributed to your positive experience. Your continued patronage is greatly appreciated, and we look forward to welcoming you back to your 'home away from home' soon. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 4.0/5

Stephanie C. Solo - Confirmed reviews ALL

Well located and comfortable experience, grateful that I was able to store a big case while I went to Paris for the weekend and returns back to stay at the hotel

Dear Stephanie, Thank you for your positive feedback. We are pleased to hear that you enjoyed our convenient location and comfortable accommodations. It is also great to know that our luggage storage service met your needs during your trip to Paris. Goodbye and best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 4.5/5

Philip I. Couples - Confirmed reviews ALL

Always enjoy staing here - the public spaces have style, the staff (with one or two excpetions) are professional and frienldy and the rooms well appointed and comfortable,

Dear Philip, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our stylish public spaces and found our rooms comfortable. We appreciate your feedback about our staff and will take it into consideration as we strive to provide an exceptional experience for all our guests. Goodbye and best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 5.0/5

Claudine B. Families - Confirmed reviews ALL

The overall experience was really nice! We enjoyed the Junior Suite we had, it was spatious and we loved the little lounge area in the room. The staff was nice and helpful as well, and we appreciated the opportunity to take the glass lift until the upper floor to admire the view!

Dear Claudine, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the spacious Junior Suite and found the lounge area to be a pleasant addition. It is also wonderful to know that our staff's helpfulness contributed to your experience, and we are pleased that you appreciated the glass lift views. We look forward to welcoming you back on your next visit. Kind Regards, Ankit Chaudhary Guest Relations Manager

Customer review rating 3.5/5

Robert B. W. Couples - Confirmed reviews ALL

The room we were initially put in was OLD and RUN DOWN. The carpets were thread bare, the bathroom was not good and even the chair to the "desk" had holes in the upholstery. When I suggested that the room was not up to scratch we were offered 2 rooms to chose from. The one we chose was a vast improvement even though the vanity was VERY small and its tap leaked and the plug was not adjusted properly, so that the water drained VERY slowly. I fixed the plug myself. Also the hot water run hot and cool. The restaurant was hit and miss food quality wise to the point that the last few nights we ate our evening meals elsewhere. To counter this the staff were great especially the wait staff, Karen and Ceniya(?) an Indian girl with long hair.

Dear Robert, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and the service provided by our staff, particularly Karen and Cynola. It is always gratifying to receive positive comments about our team members. I also appreciated you feedback about the room, this will give us the motivation to improve our rooms and service. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 4.5/5

Timothy C. Couples - Confirmed reviews ALL

Our stay was for one night only but the hotel perfectly suited our needs. The room was quiet and the bed was very comfortable. The staff were helpful from our early arrival until our departure. The location was also very convenient.

Dear Timothy, Thank you for your kind feedback. We are delighted to hear that you enjoyed a quiet and comfortable stay, and that our staff provided you with the assistance you needed. We look forward to welcoming you back on your next visit. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 5.0/5

Jaqueline D. N. S. Solo - Confirmed reviews ALL

During the night between Saturday, 31 October, and Sunday, 1 November, I found myself wandering alone through London in the early hours of the morning because of major train disruptions. The hotel closest to the station had no rooms available and refused to let me wait in their lobby until the station reopened. I eventually came across the Pullman Hotel and asked if they had any rooms available. The security guard asked if I had a reservation, and when I said I didn’t, he explained that he couldn’t let me in. It was at that moment, when I was almost in tears, desperate and barely able to explain what had happened, that this man showed me what true kindness looks like. I could see that he was genuinely concerned about me. He went out of his way to help me and made it possible for me to get a room. I may never stay at this hotel again (it is far beyond my budget, wherever in the world I might be), and I ended up spending a quarter of my entire travel budget just to have somewhere safe to stay that night. But this will always be my favourite hotel in the world. To the gentleman whose name I never got: I am sorry I was too overwhelmed to ask for it. I don’t know if you will ever read this, but I want you to know that I will be forever grateful for your kindness, your concern and for making me feel safe and welcome on what was one of the most frightening nights of my life. You were an angel that night. Thank you, from the bottom of my heart.

Dear Jaqueline, Thank you for taking the time to share your heartfelt experience at the Pullman London St Pancras. We are truly grateful for your kind words regarding our security staff, who exemplify our commitment to guest safety and support. I will make sure my colleague will see you feedback too. Thank you once again for your wonderful feedback. We wish you safe travels in the future. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 5.0/5

Cathy H. Couples - Confirmed reviews ALL

Friendly, helpful staff who allowed us to check in early ( which was greatly appreciated) Nice bar area

Dear Cathy, Thank you for your kind words regarding our location and staff. We are delighted to hear that you appreciated the early check-in and enjoyed our bar area. Your feedback is invaluable to us, and we hope to welcome you back in the future. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 5.0/5

Craig R. Couples - Confirmed reviews ALL

First time visit, smooth checkin. Room was clean and well maintained. Will visit again next time we are in London.

Dear Craig, Thank you for your positive feedback regarding your first visit to our hotel. We are delighted to hear that you found our location excellent and your room comfortable and clean. We look forward to welcoming you back during your next trip to London. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 3.5/5

Louis Y. Business - Confirmed reviews ALL

Good locations, views, and bedding. The complain is that shower room don't have door and every time one takes a shower, the entire bathroom are flooded. The water pressure from the hand hold shower head is very weak. Water temperature fluctuate a lot. Also, not enough surface to put stuff in the bathroom. The sound proof of the window can be improved a bit (doesn't seem to seal well around the window when closed).

Dear Louis, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our location, views, and bedding. However, we regret to learn of your concerns regarding the shower design and water pressure, as well as the soundproofing of the windows. Your observations are important to us, and they will be taken into account as we continually strive to enhance our facilities and services for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 5.0/5

John H. Families - Confirmed reviews ALL

A lovely stay, helped by the excellent staff and calm surroundings in the bar.

Dear John, Thank you for your kind remarks regarding the location and the atmosphere of our bar. We are pleased to hear that our staff contributed positively to your experience. We appreciate your feedback and hope to welcome you back soon. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 4.5/5

Andrew P. Couples - Confirmed reviews ALL

Great location for us, close to St Pancras. Staff friendly, welcoming, food at the restaurant fabulous and room was comfortable

Dear Andrew, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location, friendly service, and comfortable accommodations. It is wonderful to know that you found our restaurant's offerings to be fabulous as well. Best regards, Pasquale Arciprete Guest Relations Manager

Customer review rating 4.0/5

Jamie T. Families - Confirmed reviews ALL

Comfortable stay, excellent location for the Eurostar. Impressive breakfast buffet!

Dear Jamie, Thank you for your kind remarks regarding your recent stay. We are delighted to hear that you enjoyed our excellent location and the impressive breakfast buffet. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Pasquale Arciprete Guest Relations Manager

Other web-users rate our hotel

  • 2,227 reviews 9.8/10 Location
  • 2,967 reviews 7.8/10 Room
  • 2,838 reviews 9/10 Service
  • 36 reviews 7.7/10 WiFi
  • 1,163 reviews 9.2/10 Breakfast
  • 803 reviews 6.6/10 Amenities
  • 800 reviews 8.1/10 Cleanliness
  • 713 reviews 8.5/10 Food

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