Pullman London St Pancras 4 stars

Customer review rating (ALL Rating) 4.5/5 3,740 reviews

Pullman London St Pancras - Image 1
Pullman London St Pancras - Image 2
Pullman London St Pancras - Image 3
Pullman London St Pancras - Image 4

Description

Hotel extras

  • A few moments away from King's Cross, St. Pancras (Eurostar) and Euston Station

  • Award-winning GA KingsX Bar & Restaurant. Vibrant and stylish.

  • Modern guest rooms and 13 disabled accessible rooms

  • 17 flexible state-of-the-art event spaces to cater for all needs

  • Gym Facilities open 24/7 and Sauna from 6:00am to 11:00pm

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Pullman London St Pancras

100 - 110 Euston Road
NW1 2AJ LONDON
United Kingdom

GPS:51.52851, -0.127689

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GA KingsX

GA KingsX combines both glamour culture and the contemporary modern era mixed with London's vibrant feel. Offering a creative twist of Modern European and British Food, this is all topped off with an attractive cocktail list and 50 Tastes of Gin.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,740 reviews

TripAdvisor Rating  4.5/5  6,028 reviews

Certificate of excellence 2023

The perfect stay

TripAdvisor rating 5.0/5

scattyowl Couples - TripAdvisor review

We had booked for 2 nights and on arrival we were upgraded to a fabulous deluxe room on the 11th floor with amazing views across the city. The room felt so luxurious and it was the perfect way to spend my 40th birthday! We ate at the GA bar and restaurant which had such a great vibe. The decor is spectacular, the food was just perfect, and the live dj set the tone for a really relaxing evening. Breakfast is also served in the restaurant and there was so much choice, and all tasted delicious. All staff were friendly and welcoming and we can't wait to return next time we're in London. Thank you for an amazing stay!

Dear @scattyowl, Thank you for choosing Pullman London St Pancras for such a special occasion! I am delighted to read that we have provided you with a perfect stay for your 40th birthday celebrations, from the room upgrade and panoramic views of London to our vibrant GA bar & restaurant and the tasty breakfast buffet in the morning. Your positive comments about our rooms, decor, staff and services are truly appreciated and I will make sure to pass on your compliments to the team. We cannot wait to welcome you back for another memorable stay! Warm regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

Excellent location and friendly staff

TripAdvisor rating 5.0/5

Harry_Natt Families - TripAdvisor review

Amazing staff, great location beautiful junior suite with an amazing view of Saint Pancras and the British library. The staff really make this hotel, they are also friendly and helpful. The location is excellent as you can get on the underground really quickly and visit many attractions. The lobby is really beautiful and we enjoyed lots of drinks in the evening. Breakfast is really really good lots of choice and again the setting is really lovely.

Dear Harry_Natt, Thank you for taking the time to provide our team with such great feedback! I am delighted to read that you had an enjoyable stay with us, from our convenient location and friendly staff to our Junior Suites and its lovely view of St. Pancras and British Library. It is also fantastic to know that you found our lobby to be beautiful and the perfect setting to enjoy a few drinks in the evening. I really appreciate your positive comments and will be sure to pass on your compliments to the team. Your satisfaction means the world to us, and we hope your next visit will be as pleasant! Kind regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

poorly trained reception staff

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

had a bad experience with male reception team member with monotone voice---was rude to me during a previous stay as well. I had called for room service using the room service button key at 6 AM, and it went straight to reception. He gave me a number which went straight to full voice mail box twice. When I called back reception to tell him this he was extremely irritated and asked me if I was sure I dialed the right number. This was not at a peak time and it seemed beneath him to help me. This level of rudeness/glibness should not be the status quo at a hotel that is supposed to serve international clientele. What is the point of paying hundreds per night for such poor service

Terrible room very noisy

Customer review rating 0.5/5

Nathan Couples - Confirmed reviews ALL

We were “upgraded” to a room on the first floor. It was extremely noisy all night with traffic passing on the main road. We hardly slept.

Dear Nathan, Thank you for taking the time to complete our survey following your recent stay at Pullman London St Pancras. I am deeply sorry to read about your disappointing experience. We strive to ensure all our guests have a comfortable stay and it is disheartening to learn that we fell short in this aspect. Your feedback is valuable and I will certainly share your comments with the team in order to review and take the appropriate actions. If you choose to stay with us again, please let me know and I will make sure your next visit is peaceful and enjoyable. Kind regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

Perfect location

Customer review rating 4.5/5

Sam Couples - Confirmed reviews ALL

Very good service, staff always very helpful

Dear Samuel, Thank you for taking the time to share your experience at Pullman London St Pancras. I am thrilled you found our location perfect for the purpose of your trip and experienced exceptional service! Your satisfaction is our top priority, and I really appreciate your recognition of our staff's dedication. We hope to host you again for another wonderful stay! Warm regards, Sandra Lodeiro Esparis Hotel Quality & Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,815 reviews 9.8/10 Location
  • 2,486 reviews 7.6/10 Room
  • 2,445 reviews 9.1/10 Service
  • 41 reviews 6.5/10 WiFi
  • 1,186 reviews 9/10 Breakfast
  • 745 reviews 8.3/10 Food
  • 698 reviews 8.8/10 Vibe
  • 660 reviews 8/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in London