Pullman London St Pancras Hotel 4 stars

It was such an amazing experience. Lovely and comfortable room, the staff were so courteus, and helpful. Great location for navigating London

I didn`t expect much due to the Covid lockdown but it turned out great

Great experience, easy check in, attentive staff, attention to detail, nice room & a lovely breakfast

It was fine however initially I needed to be moved room due to it not being cleaned properly. On entering my room there was foundation all over the light switch. Given covid 19 especially and supposed deep cleaning I would expect better

Very kind snd obliging staff who understood my needs Nice clean comfortable rooms

Personal service and a great memory of my breakfast requirements from my last stay. Staff always go above and beyond and hotel always covid secure. Thank you.

Stayed overnight last week en route home and received a phone call from Johan, guest relations manager around 1900 to check if everything was okay with me as usually when I arrive at the Pullman I would have checked in a good few hours earlier- excellent customer service and much appreciated. Christina the duty night manager was also her usual friendly and efficient self arranging for a meal to be served in my room even though it was 2130 and the kitchen was closed. Always enjoy my stays at the Pullman and look forward to meeting the staff and fellow guests in the bar and restaurant when I'm next down. Levent has indeed a great staff team who continue to strive for and deliver excellent customer service even in these current restrictive times.

Stay at the Pullman for a business trip... due to the pandemic there was the usual rules that applied... the staff were excellent ... explained everything to me clearly ... attending to anything I requested promptly and in short was a joy to stay there....

Excellent considering circumstances had to stay for professional exams venue in London

Well located hotel very close from International’s London St Pancras train station. This was the main reason why we booked it and we were very pleased with it. Nice welcoming even during the covid-19 restrictions. And we were amazed on our way to the bedroom by the view in the middle lift thanks to the glass windows. The bedroom was cleaned and the bed very spacious and comfortable. However I would not recommend the sofa bed even for one night. The quality of the mattress is shocking for a hotel of this standard classed as a Premium brand from Accor. A Rollaway bed with a proper mattress would be expected. Luckily our son is used to sleep with us in the bed and there was enough space to share between the three of us. Due to the lockdown we decided to order some food from their room service menu. That sounded like the best option. We ordered some carbonara pasta and 2 burgers. The quality of the food was ok but nothing special justifying the level of price charged for it. Bare in mind there was not many people staying here so we can’t even use the excuse of the quantity of meal the chef has to prepare. And the worst was the sauces on each tray with the burger which were all out of of date for one year !!! We dipped our fries in the mayonnaise pot when we saw that was all liquid and tasted weird. We didn’t expect to get that. Again is that too difficult to check the dates at least before bringing the food. It doesn’t reach the standard of expectation for this sort of hotel. It wasn’t finished as I wanted to inform the reception I tried to call from the phone in the bedroom but it wasn’t working ! I had to call Pullman main number and asked to speak to this hotel before getting in touch with the reception after a while of waiting. They apologised and brought us new sauces. We had a good night and the bathroom equipment are nice. We ordered our breakfast 2 pastries dish and one continental. it was all right with the pastries but the quality of the continental was again not great at all. It is like a plate that has been prepared either for somebody else the day before or packed in a fridge for a couple of days. The Brie cheese was dried and look on the top and the same for the ham and salami. The baby tomatoes were not fresh neither. I wasn’t expecting a Michelin star breakfast but at least a Premium quality breakfast. The check out was quick and easy as we were the only one to leave at that time. At the end we were pleased with our stay and convinced we made the right decision to stay here as it is closed from the train station but we were disappointed with the quality of the food which certainly doesn’t reach any Premium brand nor economy but more like on a budget type hotel.

Everyone in reception was just fantastic. Extremely positive and helpful. I would definitely recommend this hotel!

Very very helpful, even in these difficult times. Sensible and knowledgeable of what the client needs. However, I do not know why I have to give 200 characters if I've said what I wanted. Very poor on your side

The team was very welcoming , specially Eduardo, Johan,Mitchell, and the two breakfast team members who served us our breakfast every morning. Thank you again for giving us one of the best views of the hotel :D Stay safe!

Loved this hotel. Its next to the British library and we had good views over their garden area. The decor is stylish and trendy with the right amount of quirkiness. Staff were welcoming, friendly and helpful.

This was my third visit to the Pullman, London and I have never been disappointed. The atmosphere is amazing as are the staff. It has a great vibe and energy about the place. The breakfast is probably the best I have ever had in a hotel.