This is in a great location for the Eurostar at St Pancras, which is a very short walk away, 5 minutes max, the rooms are well appointed, comfortable with great views over the city if you’re on a high floor, 12 and above, depending on which side you’re located. The bar is well stocked with plentiful choice with great decor and friendly staff, can’t comment on either breakfast or dinner as they weren’t used. The hotel doesn’t have a ramp in order to gain access to the lobby but it does have a very friendly doorman and a lift. All in all a pretty good stay and would stay again

The service was very good, hotel facilities were excellent and although very busy the staff handled breakfast service extremely well. We have stayed here before and I would strongly recommend this hotel

Expensive as you would perhaps expect for a Pullman, particularly given its location in London, but the quality of the room - bed, furniture, equipment and decoration - was little better than what you'd expect from an Ibis. The service was also confused. I arrived early and asked for room that would be quiet, as I had seen that other travelers had complained about rooms facing the road on low floors being noisy. The receptionist informed me that the only one currently available on the 8th floor was small. I said that I could wait, but in addition I also needed to extend my stay for an additional night and was surprised to find that the rate they gave me for that night was 50% higher than the rate for my 1st night! I took it, but instead of extending my reservation they actually made a new one, which later created confusion when I tried to charge things to my room midway through my stay as they thought that I had checked out due to the transition from the 1st reservation to the second. After waiting for the room, they finally gave me the 803, and that was when I realised that, beyond the bar/restaurant, the Pullman was just an expensive Ibis hotel! I try to check out the gym, but my key card didn't work, so I went down to the reception to get it corrected and mentioned that I was disappointed by the room, particularly given the price. The person at reception said that he couldn't upgrade me as the hotel was full, but that he could the following day, which they did, moving me to 801, which turned out to be a very similar room (i.e., same equipment) but larger as it was the one for people with wheelchairs (so not really an upgrade). The following day however, the confusion started as my key card didn't work again and I wasn't able to charge my restaurant bill to my room as I had been checked out and my new reservation had started! In summary, while the service was polite and friendly, it was confused and ill informed.

The staff are wonderful. Friendly and extremely efficient. They have updated the amenities, new mega bottles in the shower. AC was certainly weak, but it is London. Mark (front desk) was incredible dealing with a Billing issue.

As usual our trip to the Pullman London St Pancras was enjoyable. The hotel as normal friendly, welcoming, modern and clean was great with sadly one exception! The hotel evening restaurant! I ordered chicken from the menu for diner, when the chicken came it was pink and looked very undercooked, I told the waiter (who turned out to be the restaurant manager) he said it was how the chicken was and it was ok but if I didn't want the meal I could choose another one. I am Coeliac so unfortunately all other options were not something I could either eat or liked. I asked the manager if the chief would do a simple omelette. Apparently the chief refused, when I explained to the restaurant manager there was no other option because of my allergy he just said that's fine he would take the chicken off the bill. I found the evening restaurant manager & chief very unhelpful and will never eat there again. Breakfast restaurant is the opposite cannot do enough to help and supply GF products.