Customer review rating 4.0/5 3,487 reviews
ALLSAFE approved hotel
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An ALLSAFE Clifton Environmental certified hotel
Within two miles of Ayr station and Prestwick airport
Seven meeting rooms accommodating up to 200 guests
Overlooking the seafront, providing excellent coastal views
Feel Good Health Club with pool, spa and sauna
Check-in from 15h00
Check out up to 11h00
All bedrooms feature a flat-screen TV, safety box and complimentary high speed WiFi. Guest rooms at the front of the hotel offer views of the Isle of Arran. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, robe, slippers and sofa. Ironing facilities are available on request from the front desk.
* Subject to availability
Number of meeting rooms: 7
Maximum size: 257 m²
Maximum capacity: 250 people
Maximum banquet capacity: 225 people
100% genuine reviews from our guestsFind out more
Wonderful Staff. Incredibly tired hotel.
resurrectioncyclesuk Business - 12/04/2021 TripAdvisor review
Let's do the positive bits first - the sole member of staff that I saw was quite frankly a credit to this hotel and the Mercure/Accor chain. Your people are your best asset and this is no exception. The bad bits... Reception area looks tired and dated. Hotel communal areas are tired and dated. Bedroom was tired and dated - wallpaper peeling off the wall or small bits missing, paint chipped absolutely everywhere, decor quite frankly needs updating, and the windows or at minimum the window seals need replacing! Ayr is on the coast, so it gets a continual barrage of wind and even on a moderate wind night (30-35mph winds - I checked), the noise of the wind bypassing the missing and badly fitting seals left me with just 4 hours of broken sleep out of the 9 that I was trying to be asleep in bed. If it wasn't for the fact that the lady on reception was so nice, and the fact that I'd relaxed with 2 beers, I'd have asked for a refund and left during the night! (Drink/Drive alcohol limit is lower in Scotland than England/Wales by the way). I basically had no choice but to stay. Will definitely not stay again until they renovate the hotel... Including new glazing.
Wayne Business - 07/04/2021 Confirmed reviews ALL
Gavin Couples - 01/04/2021 Confirmed reviews ALL
Stayed here whilst attending family funeral, staff were first class, room clean and comfortable with sea view.
Neil P. Business - 31/03/2021 Confirmed reviews ALL
In the current lockdown the hotel was as good as can be expected.
Roy Business - 20/03/2021 Confirmed reviews ALL
Stayed during a time with heavy wind. None of the windows in my room were air tight so the curtains were moving all night. The rubber seal on the window in the room next to mine is hanging down and banged every time the wind blew. Room was clean but very dated staff were brilliant.
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