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Mercure Ayr Hotel 3 stars

Customer review rating 4.0/5 3,487 reviews

ALLSAFE approved hotel

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Mercure Ayr Hotel
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+ 16 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Feel Good Health Club with pool, spa and sauna

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Ayr Hotel

Dalblair Road
Ayr
KA7 1UG ayr
united kingdom

Tel: +4401292844299

Fax: (+44)01612342819

Check-in from 15h00

Check out up to 11h00

  • AYR :  Ayr

  • AYR :  Ayr

  • By plane

    GLASGOW INTERNATIONAL AIRPORT At 57.94km / 36 miles

  • By plane

    PRESTWICK At 7.24km / 4.5 miles

  • By train

    AYR At 0.48km / 0.3 miles

GPS :55.460657, -4.63166

Our accommodation(s)

All bedrooms feature a flat-screen TV, safety box and complimentary high speed WiFi. Guest rooms at the front of the hotel offer views of the Isle of Arran. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, robe, slippers and sofa. Ironing facilities are available on request from the front desk.

Compact room with 1 double bed

  • Max. number of persons: 1
  • Area: From 12 m² / 129 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 1 double bed

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed and sea view

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed and sea view

  • Max. number of persons: 4
  • Area: From 34 m² / 366 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Menu (PDF)

Lunch

12:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

The bar offers a range of wines, beers, spirits and soft drinks. Our bar staff will ensure that you are looked after and enjoy your experience in our relaxed surroundings. Light meals are also available in the bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 257 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 225 people

Find out more

Our guest reviews for
Mercure Ayr Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,487 reviews

tripadvisor

TripAdvisor Rating 3.5/5

922 reviews

Wonderful Staff. Incredibly tired hotel.

TripAdvisor rating 2.0/5

resurrectioncyclesuk Business - 12/04/2021 TripAdvisor review

Let's do the positive bits first - the sole member of staff that I saw was quite frankly a credit to this hotel and the Mercure/Accor chain. Your people are your best asset and this is no exception. The bad bits... Reception area looks tired and dated. Hotel communal areas are tired and dated. Bedroom was tired and dated - wallpaper peeling off the wall or small bits missing, paint chipped absolutely everywhere, decor quite frankly needs updating, and the windows or at minimum the window seals need replacing! Ayr is on the coast, so it gets a continual barrage of wind and even on a moderate wind night (30-35mph winds - I checked), the noise of the wind bypassing the missing and badly fitting seals left me with just 4 hours of broken sleep out of the 9 that I was trying to be asleep in bed. If it wasn't for the fact that the lady on reception was so nice, and the fact that I'd relaxed with 2 beers, I'd have asked for a refund and left during the night! (Drink/Drive alcohol limit is lower in Scotland than England/Wales by the way). I basically had no choice but to stay. Will definitely not stay again until they renovate the hotel... Including new glazing.

Good

Customer review rating 4.5/5

Wayne Business - 07/04/2021 Confirmed reviews ALL

Enjoyable.

Good stay

Customer review rating 5.0/5

Gavin Couples - 01/04/2021 Confirmed reviews ALL

Stayed here whilst attending family funeral, staff were first class, room clean and comfortable with sea view.

Good location

Customer review rating 4.0/5

Neil P. Business - 31/03/2021 Confirmed reviews ALL

In the current lockdown the hotel was as good as can be expected.

Slightly disappointing

Customer review rating 2.5/5

Roy Business - 20/03/2021 Confirmed reviews ALL

Stayed during a time with heavy wind. None of the windows in my room were air tight so the curtains were moving all night. The rubber seal on the window in the room next to mine is hanging down and banged every time the wind blew. Room was clean but very dated staff were brilliant.

Dear Roy R., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Farrer Executive Assistant Manager

Good stay

Customer review rating 5.0/5

Mike Business - 05/03/2021 Confirmed reviews ALL

Megan and the other receptionists couldn't have helped more in assisting us when I arrived. Clear guidance on what I was to do: one-way access through the hotel, and how our breakfast was to be delivered. Great, huge, comfortable bed for a 6'4" guy, and I was fortunate enough to see a fabulous sunset on the first night of the stay. Despite these trying times, the staff made the stay enjoyable.

Dear Mike S., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Good stay

Customer review rating 4.0/5

David K. Business - 05/03/2021 Confirmed reviews ALL

I have stayed at the Ayr Mercure a few times now. Very efficient service from checking in to checking out. Food this time due to Covid restrictions was room service only, and was delivered on time and food was good.

Dear David K., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Well located, staff very helpful

Customer review rating 5.0/5

Chris Business - 02/03/2021 Confirmed reviews ALL

I had an early start before the breakfast was normally served and the staff went out of there way to accommodate me. It made such a difference especially in the current climate.

Dear Christopher W., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Good Safe Stay

Customer review rating 5.0/5

Jason B. Business - 15/02/2021 Confirmed reviews ALL

Great place to stay, felt very safe with covid measures

Dear Steven G., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Best bed ever.

Customer review rating 4.0/5

Ianpeterjones Business - 11/02/2021 Confirmed reviews ALL

The most comfortable bed and bedding I can recall. Instant internet. The staff were superb and friendly. The TV was slow. The evening meals were good.

Dear Ian J., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Very good

Customer review rating 4.0/5

Daniel S. Business - 08/02/2021 Confirmed reviews ALL

Very happy

Dear daniel S., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Not great

Customer review rating 2.5/5

Anonymous Solo - 07/02/2021 Confirmed reviews ALL

Glad to have somewhere to stay for an essential trip. Sadly breakfast was forgotten on day 2 and it was very loud through the night. Walls were very thin....

Dear Anne K., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Farrer Executive Assistant Manager

Good stay, very nice room

Customer review rating 5.0/5

Steph Solo - 06/02/2021 Confirmed reviews ALL

Very helpful and friendly staff. Impressed by the way Covid restrictions were being handled.

Dear Bell S., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

GOOD ROOMS NICE VIEW

Customer review rating 4.0/5

Ernie C. Business - 05/02/2021 Confirmed reviews ALL

NICE ROOM GOOD VIEW AND NICE BREAKFAST

Dear Ernie C., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Strange

Customer review rating 2.5/5

Anonymous Business - 29/01/2021 Confirmed reviews ALL

Whilst it is appreciated Covid-19 has made matters more difficult than ever; I have been travelling throughout required for essential business purposes and on occasion have needed accommodation. I totally understand that the restaurant may well be closed; however, I called 24 hours ahead to check and to be advised room service would be available so that I did not have to bring anything myself or pick something up on route to the hotel. On check in I was advised that this was not the case and the person I had spoken to should not have advised that the hotel would offer room service, which felt a little misleading. Whilst the room was clean and comfortable, the heating was not so with the room particularly cold for the stay; however, this can be forgiven, circumstances are not normal and the hotel are no doubt keeping costs reduced with only a limited number of guests occupying the hotel presently. However, what cannot be forgiven is being asleep at past midnight (between 12am and 1am) when somebody from the hotel enters your room in the middle of the night to what I was subsequently advised to be "possibly the night porter flushing the water in the system and they may have got the wrong room". No actual apology then or in the morning - a disconcerting experience in the middle of the night being woken with a startling surprise at someone entering your room. Unlikely to stay again and disappointed in a hotel group such as Mercure, this was unexpected.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the distress and upset caused during your stay. I will be taking this matter up with the night staff tonight as there is no excuse for what happened. We appreciate your sharing your concerns, and I do hope you will give us the opportunity to redeem ourselves in the near future Sincerely, Alex Farrer Executive Assistant Manager

Nice hotel, excellent staff, good location

Customer review rating 4.5/5

Mark Business - 21/01/2021 Confirmed reviews ALL

I had a family room for single use which was large, comfortable and clean. I had a slight problem in that there was no desk lamp making it very dark in the corner but this was very quickly sorted out by the friendly staff. COVID guidelines are very good and I felt comfortable and safe. Would definitely stay at this hotel again.

Dear Mark G., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Lovely Location but needs upgrading!

Customer review rating 2.5/5

Kenneth K. Business - 20/01/2021 Confirmed reviews ALL

I stayed for one night during Covid 19 restrictions which obviously made the stay a different experience, I am sure to a normal stay. Staff were very friendly and polite. Paid for Bed and Breakfast and was given a horrendous Breakfast Bag rather than a cooked breakfast as restaurant / bar was completely closed unbeknown to me when booking. Requested an extended check out which was given, free of charge. Hotel needs refurbishment as is very dated..

Dear Kenneth K., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Farrer Executive Assistant Manager

Good location, rooms average.

Customer review rating 3.5/5

L. Business - 17/01/2021 Confirmed reviews ALL

Nice friendly staff. Issue with first room, very quickly sorted out. Website not accurate.

Dear Ryanmr L., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you back in the near future. Sincerely, Alex Farrer Executive Assistant Manager

Good location, nice and clean, friendly/helpful staff.

Customer review rating 4.5/5

Terry H. Business - 10/12/2020 Confirmed reviews ALL

Good location, nice and clean, friendly/helpful staff.

Dear Terry h., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Dissapoiting Stay

Customer review rating 1.5/5

Dean Business - 09/12/2020 Confirmed reviews ALL

Obviously very strange travelling throughout COVId restrictions however I do understand this will feel very different. Left towels outside door to be replenished as housekeeping wasn’t being done due to Covid, the towels l were taken but not replenished, only half a toilet roll for duration if stay which run out. Very poor TV signal, genuinely one of the worst stays I have had. Certainly wouldn’t book again, actually checked out two days early.

Dear Dean C., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Farrer Executive Assistant Manager

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