Mercure Ayr Hotel 3 stars

We are fairly regular visitor's to The Mercure in Ayr, so you can imagine our huge disappointment when after requesting a Sea View (which we normally have and willing to pay extra for) we were allocated a room looking on to the car park. I worked in the Hospitality Industry for many years and there is an unwritten law that you look after your regulars first and foremost, this was not the case this time round for us. The room itself was fine, but one of the delights of our stay is enjoying the Sea View from our room. Deeply disappointed after all these years!

We would come back anytime. Our stay was very relaxing. The only thing we weren’t happy with was the breakfast facilities

short two day break from wowcher. Coronavirus rules for Spa use , very ggod

All good apart from problems with room access card.

Very good room great staff very obliging ,good all round especially young lady in leisure centre as we had use of pool both days

Overall great from start to finish

The staff were all warm and friendly and incredibly helpful. The room was clean as was the bathroom with the exception of the soap holder in the shower which still contained some ... hairs... from a previous guest. The bed and pillows are quite stiff and fairly solid so great if that’s your preference. Sadly I tossed and turned a fair bit but my boys slept no bother. There were only 2 bath towels laid out for the 3 of us. The breakfast was delicious and as the kids ate free it was only £11 for the 3 of us and my kids can eat!

Enjoyed the food, lovely helpful staff. Had a compact double room as all available. Wasn't too impressed with the room. No air conditioning so was too hot in room.

We had a lovely stay. But had been givin a late checkout and had booked the pool for after breakfast. But had it cancelled because was told no late check out were being honoured. I clearly said on my voucher 12 pm check out.

Had a few issues. First of all had to get a compact room instead of a normal double and this meant the room was very small and stuffy with 1 window that can only open a little. The room we had initially was 256 and this is literally right beside the fan that's outside on the roof which was very noisy. We did ask for a different room and to be fair they did give us the top floor which was better in regards to the fan noise but the room was even more stuffy and warm as the only ventilation we had was the window again in this small room with 1 chair. Initially when the given the room for the 6th floor the key didnt work so I had to go back down to reception again and get a new card so the whole check in process pretty much took 30mins or so as we hadnt settled into a room with bags or anything due to all of this back and forth and we had dinner booked so it wasnt a good start to feeling relaxed. Also there was enough space for my partner to do her make up and also for me to have a cup of tea for example. There was also not enough towels in this new room then shortly after on we found out there was no soap so had to go back down again after dinner and request for soap and shower gel. They said they would bring it to the room but after heading out for drinks that evening when we came back still nothing there so I had to ask again the following morning before it was done. I understand the room maybe wasnt set up for 2 people initially with the 1 towel but not really an excuse to have no soap or shower gel. It was all the asking for things multiple times which was the main problem. The staff in the restauraunt area was the only good thing, we had dinner on the first night, afternoon tea the following afternoon and breakfast both morning, good overall was fairly average with the evening dinner being the best however the staff in this area were generally lovely especially during afternoon tea.

Was quiet relaxing and the food was Lovely very nice and pleasant staff x

Well received,good food,good room,very helpful staff. glad to be back

Average hotel,clean and tidy,lifts didn't work properly and I was on 6th floor.Some staff very pleasant but too many were grumpy and snappy.

Tiny room facing the back of the hotel. Couldn't get access to the pool due to having to book slots due to covid. Told to queue for breakfast, blocking people's access to tea/coffee, forcing people to walk through queues and cause crowding. Not great breakfast set up.

A returning customer after a fantastic stay in august 2020 lured me back for another weekend in July 2021. With a great deal on offer. August 2020, I stayed with my young daughter and everything was so clean and we felt so safe. Fantastic stay. We really enjoyed our weekend. A year on and standards had definitely slipped. We found a used contact lense on the floor of the room, cleaned incontinence stains off the toilet seat and low and behold the bathroom bin filled with incontinece pads from the previous occupants. This was reported shortly after check in around 4:30, we went to dinner at 7, it still hadn’t been emptied, we were told someone would get to it. So vile we put it out the door to the hall to be collected. It was still there after 10pm. Reported again to the night duty staff and it was eventually emptied 20minutes later. Apart from these incidents of health, safety and hygiene the stay was overall good. Good food and clean sheets.