Veeerrryy small room for 100 a night. Small bedroom and bathroom. Not worth anywhere near that.

Lovely, hotel ,fantastic staff can't do enough for you ,always smiling ,Great breakfast and beautiful dinner in hotel

Stayed room 461 and to be honest needed a freshen up walls painted etc.really minor issue re bath plug couldn’t get it out after bath but sorted after getting knife from reception who did say would get someone to attend to it but I said I’m sure I’ll be able to sort it. Room was very clean as was bathroom.all staff fantastic could not have been more helpful.girl on reception was so helpful. Breakfast excellent will definitely stay again.

Dinner was poor. Small Frozen pizza priced approx £14. Shocking value for money. Reduced menu ! - should have been said when booking. Pillow on bed had damp spots all over it. Corner wall had wallpaper peeling off with water run marks down wall. Grim compared to others.

There was a party going on until 3am, got no sleep, hotel staff did nothing, other than keep serving them drinks! Parking, forget it, there's next to no hotel parking, but there is parking close by. The bar, 2 pints, one bottle of beer, one glass of wine £23! I mean, it's Ayr, not the Costa del Sol for goodness sake!

Staff were great and let us use the room to change. On our return we found the previous resident used coffee cups were still there and the bathroom had a broken mirror and bath this was a premier room and was £127 a night

Few small things, stay was longer than usual, had to ask for stuff for room which got sorted quickly, think needs decorated, a bit tired,housekeeping good, girl in spa area brilliant,meals ok, had a problem with bill at dinner paying for drinks, seemed to be dearer than night before asked about it staff not happy,but we were right, no apoligies, and breakfast next morning not as nice, put it down to immature little girl, wouldnt stop me going back, was a bit disapointed with situation

Very comfortable and enjoyed my stay, have been a few times and will definitely go back

Very nice hotel

As usual, I had a very enjoyable stay at the Mercure Ayr ! The staff are very friendly & attentive , couldn't be more helpful & I always receive a lovely welcome !

Most aspects of the hotel were very pleasant. Enjoyed the swim and spa treatments. However think that the young bar staff could have improved with training .

Good stop over on our way up to the highlands

Very good 2 days at the Mercure

Very friendly workers and clean rooms

The only hotel in the world where you have to specifically ask for your room to have any form of cleaning.... then don't get it. It seemed impossible to simply get my room cleaned. Eventually towels were provided, but they didn't take the old ones, or empty the trash... or take the used coffee mugs away. Wifi was at best intermittent. No plugs or sockets near the bed for the usual overnight connectivity / charging. Very basic, tired breakfast. Warm rooms, needing the windows to be open, but being on a street-front, the noise was disruptive. In a normal year, I stay 100+ nights a year in hotels, this was a new experience. Some nice staff, but there needs to be some serious motivation to bring this up to the standard that it could be.