Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 437 reviews

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Mercure Ayr Hotel - Image 1
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Mercure Ayr Hotel - Image 4
Dalblair Road, Ayr, KA7 1UG AYR, United Kingdom

Description

Hotel extras

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

Our accommodation(s)

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Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  437 reviews

TripAdvisor Rating  3.4/5  1,101 reviews

Customer review rating 5.0/5

Martin C. Solo - Confirmed reviews ALL

I was in Scotland to do some hiking in the hills nearby. This is a good base. I feel the parking was nice and secure.

Dear Martin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gordon Baillie Guest Services Manager

Customer review rating 3.0/5

Rechelle M. Solo - Confirmed reviews ALL

Not the best hotel stay I’ve ever had. Rooms seem outdated, stains on carpets and bed frame. TV aerial broke and I made reception aware and was told someone would come up but no one did. Car parking is ridiculous. Nothing on signs to say it’s discounted for guests so instead of paying £7 I ended up paying £30.40

Customer review rating 4.5/5

William P. Couples - Confirmed reviews ALL

Breakfast was the usual shambles - -but you get used to that. Friendly hotel and no problems.

Dear William, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gordon Baillie Guest Services Manager

Customer review rating 4.0/5

Alan S. Couples - Confirmed reviews ALL

Very pleasant stay for 3 nights, Large spacious room, nice bathroom and comfortable bed. On the downside one double electrical socket only on the wrong side of the room. Luckily we travel with an extension cable….

Dear Alan S., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Customer review rating 0.5/5

June M. Couples - Confirmed reviews ALL

I had booked 2 nights separately, checked in and was advised we had the same room for 2 nights. We then had the staff knocking on our door, which had a do not disturb sign up and despite saying I’m booked for two nights, the reception staff then started phoning my room, hassling me to book out as it was check out time. No apology nothing never again will I stay there, so unprofessional

Dear June, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gordon Baillie Guest Services Manager

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Other web-users rate our hotel

  • 350 reviews 9.2/10 Location
  • 618 reviews 6.6/10 Room
  • 602 reviews 8.7/10 Service
  • 259 reviews 6.9/10 Cleanliness
  • 225 reviews 7.9/10 Breakfast
  • 162 reviews 5.4/10 Food
  • 132 reviews 3.7/10 Amenities
  • 128 reviews 5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.