Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 459 reviews

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Mercure Ayr Hotel - Image 1
Mercure Ayr Hotel - Image 2
Mercure Ayr Hotel - Image 3
Mercure Ayr Hotel - Image 4
Dalblair Road, Ayr, KA7 1UG AYR, United Kingdom

Description

Hotel extras

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 1 double bed

Photo out of - Classic room with 1 double bed

Classic bedroom with 1 double bed, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
See availabilities

Classic family bedroom for 2 adults and 1 child, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
See availabilities

Upgraded bedroom with sea view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
See availabilities

One of our best rooms! Superior room with sea view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

Max. number of persons
4
Area
From 34 m² / 365 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
See availabilities

Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 118 rooms
  • 3 rooms for people with reduced mobility
  • 118 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

7 Meeting rooms

Sports and leisure

Golf

  • Nearby
  • On site

THE BRASSERIE

Photo out of - THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Cooking style
International
Capacity
110
KA7 1UG Ayr, United Kingdom
Telephone +44 1292 844299
Menu PDF

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

The bar offers a range of wines, beers, spirits and soft drinks. Our bar staff will ensure that you are looked after and enjoy your experience in our relaxed surroundings. Light meals are also available in the bar.

Start your morning with a choice of breakfasts in The Brasserie Restaurant from 07:00 - 09:30 Monday - Friday, 07:30 - 10:00 Saturday and from 08:00 - 11:00 on Sunday.

Enjoy the magic of Ayr with breathtaking sea views for your special day. For a truly Scottish experience let pipers accompany you and your guests to celebrate your marriage. Windows on the Ocean has a private bar and views to the Isle of Arran.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  459 reviews

Customer review rating 3.0/5

Catherine M. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Elizabeth T. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alex Farrer Asst Manager

Customer review rating 5.0/5

Adam B. Solo - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alex Farrer Asst Manager

Customer review rating 5.0/5

Irene S. Couples - Confirmed reviews ALL

Dear Irene S., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 3.5/5

Eunice W. Solo - Confirmed reviews ALL

Dear Eunice, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards Megan Wait Operations Manager

Customer review rating 3.5/5

Elizabeth T. Families - Confirmed reviews ALL

Staff were very good. Rooms didn't have enough sockets . None at all at bedside. Mirror to high at dressing table to see to dry hair.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alex Farrer Asst Manager

Customer review rating 5.0/5

Adam B. Solo - Confirmed reviews ALL

Stayed for the air show and the location was absolutely fantastic, a great selection of breakfast items and a great nights sleep in a comfy bed.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alex Farrer Asst Manager

Customer review rating 5.0/5

Irene S. Couples - Confirmed reviews ALL

Good central location and very friendly and helpful staff. Comfortable, clean room and food good and reasonably priced. We always use this hotel when visiting Ayr and have never had any reason to complain. Good value for money.💴

Dear Irene S., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 3.5/5

Eunice W. Solo - Confirmed reviews ALL

I booked a Privilege room several months before arrival. I also did the online check in a day or two before. On arrival, I was told the privilege room wasn’t available. I wasn’t happy to spend part of my week in Ayr, staying in a normal room as all others were full. I don’t believe the system ‘had a glitch’. Eventually I was given a superior room, which was fine, but I still spent three days in a room I hadn’t booked and also had the inconvenience of having to pack and move my luggage even though the new room was next door. I’ve stayed numerous times in this hotel and other Accor hotels. I’ve never had this experience before.

Dear Eunice, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards Megan Wait Operations Manager

Customer review rating 4.0/5

Evan G. Families - Confirmed reviews ALL

Advertised free paper-not available. Parking cost NOT advertised. Chasing staff to be served at the bar. Shortage of goods to buy at the bar. All staff were very helpful.

Dear Evan G., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 4.5/5

Fiona P. Couples - Confirmed reviews ALL

We enjoy a short break at this hotel annually. It was enjoyable as always. Our room on fifth floor had comfortable beds with a nice view of the streets and sea. The breakfast offered has so many choices and of a very good standard. The staff are always so friendly and helpful. We will be back again next year.

Dear Fiona P., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 1.0/5

Elizabeth H. Couples - Confirmed reviews ALL

Unfortunately the room we booked several weeks prior (a Twin Room) was not available when we checked in. We were separated into two very small double rooms. As an older couple with mobility issues who rely upon each other this was extremely disappointing. The staff blamed central reservations systems and we agreed after much discussions that we would accept a complimentary dinner as compensation but ultimately being split up did affect our enjoyment. Even the small things like having one toilet bag for example was a pain. A bottle of fizz and snacks were delivered to the room as a good will gesture which was appreciated but we would have much preferred to be roomed together like we asked and paid for. The hotel was nice and the staff pleasant but this has put us off returning.

Dear Elizabeth H., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Megan Wait Operations Manager

Customer review rating 3.5/5

Richerd B. Business - Confirmed reviews ALL

The hotel was fine, the staff were really good and this made it better. The rooms have very loud doors, the windows don't seal properly so get outside noise and there is a big lack of storage if you are staying more than a couple of days. The breakfast is good, the location is good, the bedroom itself was fine just the noise was a bit of an issue.

Dear Richerd B., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind Regards Megan Wait Operations Manager

Customer review rating 5.0/5

Carol G. Couples - Confirmed reviews ALL

Room very comfortable breakfast nice, staff very helpful.

Dear Carol G., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 0.5/5

Sonia W. Couples - Confirmed reviews ALL

The bottom of bathroom door rotten, bathroom was stinking, not enough shower curtain hooks on curtain so it hung down.

Dear Sonia W., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Megan Wait Operations Manager

Customer review rating 3.5/5

Kevin H. Couples - Confirmed reviews ALL

As above

Dear Kevin H., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 1.5/5

Catherine M. Friends - Confirmed reviews ALL

Beds were comfortable when made up, housekeeping standards were very poor, no milk left one day, stained mugs left daily, bed quilts pulled up as opposed to bed being properly made, number of towels reduced daily, till at one point we had no hand towels at all, 2 chairs in a twin room would have been nice as well . Won’t be hurrying back.

Dear Catherine Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards Megan Wait Operations Manager

Customer review rating 2.5/5

Martin W. Couples - Confirmed reviews ALL

We requested a wake up call for an early morning appointment down in Edinburgh- this did not happen.The male receptionist said that if we didnt answer our phone then he would knock on our room door which we were happy with.Neither happened!

Dear Martin Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards Megan Wait Operations Manager

Customer review rating 5.0/5

Robert S. Solo - Confirmed reviews ALL

A real treat. Always wanted to stay here and now I have.

Dear Robert S., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 3.0/5

Pamela G. Couples - Confirmed reviews ALL

Furnishings are tired and need updating. Beds were uncomfortable. Some staff were very helpful, but others weren't. Breakfast was OK although bacon and sausages were cold one morning.

Dear Pamela G., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind Regards Megan Wait Operations Manager

Customer review rating 4.5/5

Kevin O. Families - Confirmed reviews ALL

We found the staff, inclduing cleaning staff, very helpful. The Mercure is not the most modern hotel in its facilities or furnishings. But our room was very clean, the beds comfortable, and the breakfast generous. We sould stay ther again.

Dear Kevin O., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 5.0/5

Katrina D. Friends - Confirmed reviews ALL

Great wee break central for everywhere

Dear Katrina D., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 3.5/5

John M. Couples - Confirmed reviews ALL

Nothing special. Basic hotel that did job with no frills.

Dear John M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 2.0/5

George K. Families - Confirmed reviews ALL

The Mercure Ayr is in an excellent location, within easy walking distance of the seafront, town centre and local attractions. The hotel was also spotlessly clean throughout our stay, and every member of staff we encountered was exceptionally friendly, welcoming and helpful. They really are a credit to the hotel and deserve a much better environment to work in. Unfortunately, the hotel itself is looking very tired and is in real need of investment. The décor throughout the public areas feels dated, with stained carpets, chipped furniture and a generally worn appearance that doesn’t reflect what you’d expect from the Mercure brand. Our bathroom was functional but the over-bath shower was a particular concern. The bath had very high sides and a curved, slippery base, making it awkward and potentially unsafe to get in and out of, especially for older guests or anyone with mobility issues. Parking was another significant disappointment. The hotel car park is far too small for the number of guests, and we were unable to find a space, meaning we had to use a public car park some distance away. Overall, the location and the staff are the hotel’s biggest strengths. With some serious refurbishment and improved parking provision, this could be a much better place to stay. As it stands, it feels like a hotel that has been left behind while still relying on its prime location.

Dear George K., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Megan Wait Operations Manager

Other web-users rate our hotel

  • 427 reviews 9.1/10 Location
  • 740 reviews 6.5/10 Room
  • 664 reviews 8.7/10 Service
  • 8 reviews 4.5/10 WiFi
  • 306 reviews 6.9/10 Cleanliness
  • 262 reviews 7.4/10 Breakfast
  • 177 reviews 5.1/10 Food
  • 141 reviews 3.3/10 Amenities

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