Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 402 reviews

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Mercure Ayr Hotel - Image 1
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Dalblair Road, Ayr, KA7 1UG AYR, United Kingdom

Description

Hotel extras

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

Our accommodation(s)

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Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  402 reviews

TripAdvisor Rating  3.4/5  1,115 reviews

Customer review rating 5.0/5

Kirstin B. Business - Confirmed reviews ALL

Check in seemless but maybe mention the charge for the parking , I may have missed it when booking. Room - exceptional and thank you to Elizabeth as it was spotless Lunch - after travelling wanted a quick bite whilst working and was so good I would like to thank the reception, sorry I never caught your name, for assisting with a comb as I had forgotten mine and had an event that evening. Breakfast - perfect All in all , really great and for being a solo traveller i really appreciated how safe i felt

Dear Kirstin B., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Megan Wait Operations Manager

Customer review rating 2.0/5

John T. Business - Confirmed reviews ALL

I booked at early check in for the additional £50 fee. Receptionist was not very happy about this and stated that “early check in is not guaranteed”. I pointed out that it was a chargeable addition to the room rate (it almost doubles the price) and therefore of course it should be guaranteed! She informed me that the hotel had been very busy the previous night and that rooms were still being prepared. I expressed my displeasure at being sold something that was not available and that my expectations were not met. At this point she produced an already programmed room key and pre printed welcome letter and checked me in. The room was clearly available so why all this song and dance? Completely unnecessary.

Dear John T., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Megan Wait Operations Manager

Customer review rating 4.5/5

Elizabeth F. Couples - Confirmed reviews ALL

3 night bed & breakfast break mid January 2026 in Mercure Hotel, Ayr, Scotland. The hotel is pleasant as refurbished and decor much updated to modern standards. My husband and I arrived an hour & quarter before designated 3pm check in time. We were told at reception that we were unable to get room until 3pm which is a pain. We therefore sat in the main reception area till near 3pm. The hotel did not look busy. If room is known to be ready and available, why does the company not allow flexibility to access room earlier, it would be so helpful. Anyhow, the reception staff were very pleasant and chatty and during my conversation at check in I shared with staff we had stayed in this hotel on 4 previous short breaks before it was refurbished and that my husband and I were celebrating our 56th wedding anniversary and it would be lovely, if it was possible, to be allocated an upper room with a sea view. My request was granted. When my husband and I entered our room, we were so pleasantly surprised with a bottle of sparkling wine on ice and two glasses and a lovely “Happy 56th Anniversary” message from the Mercure. Obviously, we were delighted at the lovely gesture and we thanked the staff very much for their kind thought. The 3 buffet breakfasts, although streamlined, had a good selection of both hot and cold food. My only observation which would have helped me personally, is that it would be good to have some rooms available with walk in showers rather than a bath with shower over the bath. With many guests being in their later years, as my husband and I are, it is much easier to use a walk in shower for both flexibility …. and as was my own case at the time, mobility, as I was recuperating following surgery and it was more difficult for me to try to step in and out of the bath. Walk in showers is the way forward for senior guests to have a good and safe stay. It is for this reason I have given a 9 rating instead of 10. Other than this, our stay was very good.

Dear Elizabeth F., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Megan Wait Operations Manager

Customer review rating 5.0/5

Nicola F. Families - Confirmed reviews ALL

Stayed here loads. Staff can't do enough for you and it's such a comfortable hotel. Bar prices are crazy though & the resturant menu is not as good as it used to be.

Dear Nicola F., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Great hotel & stay

TripAdvisor rating 5.0/5

KSummerville TripAdvisor review

We booked this hotel as attending a wedding in Troon. Which was only a 20 min taxi journey, £30 in total. Arrived late evening & staff were friendly & welcoming. Room was big & we had a fantastic view of Ayr beach and the sea. We were staying for 3 nights & included breakfast in our stay. Good value for money & when showing our friends the hotel, they ended up changing to here from where they had originally booked, due to the price difference. Breakfast was brilliant, so much choice & again, friendly staff working the breakfast area. Location is really accessible, 10 min walk from the train station & easy to find by drive. Only downfall was the parking. The hotel carpark is accessible to all but at a discounted rate for staying in the hotel. In my opinion, if you've already paid to stay in the hotel, parking should be free if they have their own parking area. But it was only £7 a day which is cheap compared to some places I've parked in. All in all, a fantastic stay!

Dear Guest Thank you so much for your kind feedback. I am delighted that you enjoyed your time with us and look forward to seeing you back in the near future. Kind regards Lindsay

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Other web-users rate our hotel

  • 423 reviews 9.2/10 Location
  • 727 reviews 6.8/10 Room
  • 684 reviews 8.7/10 Service
  • 7 reviews 7.1/10 WiFi
  • 315 reviews 7/10 Cleanliness
  • 252 reviews 7.4/10 Breakfast
  • 175 reviews 4.8/10 Food
  • 155 reviews 5.7/10 Value

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