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Mercure Ayr Hotel 3 stars

Customer review rating 4.0/5 3,206 reviews

Mercure Ayr Hotel
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+ 16 Services
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Hotel extras

  • Central location, nearby popular shopping destinations

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Feel Good Health Club with pool, spa and sauna

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Ayr Hotel

Dalblair Road
Ayr
KA7 1UG
ayr
united kingdom

Tel: +4401292844299

Check-in from 14h00

Check out up to 12h00

  • AYR :  Ayr

  • AYR :  Ayr

  • By plane

    GLASGOW INTERNATIONAL AIRPORT At 57.94km / 36 miles

  • By plane

    PRESTWICK At 7.24km / 4.5 miles

  • By train

    AYR At 0.48km / 0.3 miles

GPS :55.460657, -4.63166

Our accommodations

All bedrooms feature a flat-screen TV, safety box and complimentary high speed WiFi. Guest rooms at the front of the hotel offer views of the Isle of Arran. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, robe, slippers and sofa. Ironing facilities are available on request from the front desk.

Compact room with 1 double bed

  • Max. number of persons: 1
  • Area: From 12 m² / 129 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 1 double bed

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed and sea view

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed and sea view

  • Max. number of persons: 4
  • Area: From 34 m² / 366 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Menu (PDF)

Lunch

10:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

The bar offers a range of wines, beers, spirits and soft drinks. Our bar staff will ensure that you are looked after and enjoy your experience in our relaxed surroundings. Light meals are also available in the bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 257 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 225 people

Find out more

Our guest reviews for
Mercure Ayr Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,206 reviews

tripadvisor

TripAdvisor Rating 3.5/5

911 reviews

Had exactly what I wanted

Customer review rating 4.0/5

Anonymous Solo - 02/04/2020 Confirmed reviews ALL

Professional. Helpful very accommodating in the circumstances

Nice hotel

Customer review rating 4.0/5

Philip H. Families - 28/03/2020 Confirmed reviews ALL

Dinner bed and breakfast was nice . Good facilities and in the heart of Ayr . Bar overpriced as most hotels are

Excellent Stay

Customer review rating 4.0/5

Liz M. Couples - 25/03/2020 Confirmed reviews ALL

Excellent weekend break. Very comfortable room, good food and nice facilities. Staff were very friendly and helpful. Highly recommend. Will be returning..

Dear Alan m., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosie
Customer review rating 4.0/5

Charlotte Couples - 23/03/2020 Confirmed reviews ALL

Lovely window view and friendly staff. Clean rooms with amazing block out curtains

Dear Charlotte M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosie

Centrally located. Quiet

Customer review rating 4.0/5

W B. Families - 23/03/2020 Confirmed reviews ALL

An overnight. Clean room good breakfast. And very pleasant helpful staff

Dear Winifred B., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosie

Disappointed

Customer review rating 4.0/5

Df Couples - 23/03/2020 Confirmed reviews ALL

We we next to a couple who screamed and shouted at each other her were clearly intoxicated at 4pm. Called front desk and they sent up security who didnt believe this was a problem. This continued to 4am. This spoiled our night and our 20th wedding anniversary.

Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosie

Great locations . Excellent rooms

Customer review rating 4.0/5

Angela D. Families - 22/03/2020 Confirmed reviews ALL

Had a 2 D. stay this week staff were very professional food was great rooms spotless . Stay safe all staff hope to visit again once we are back to normal thank you .

Dear Angela D., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosie

Town centre yards away

Customer review rating 4.0/5

Daniel S. Couples - 21/03/2020 Confirmed reviews ALL

Good hotel nice and clean and great staff who were very helpful.Good sauna pool and jacuzzi to boot

Dear Daniel S., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosie

Central location everything within walking distance

Customer review rating 4.0/5

James M. Couples - 20/03/2020 Confirmed reviews ALL

Staff very helpful and courteous, breakfast and dinner were delicious and reasonable price. Although there were in progress of refurbishment it didn't spoil our stay.

Dear J m., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Handy for the town centre and near to golf courses .

Customer review rating 4.0/5

Robert Couples - 18/03/2020 Confirmed reviews ALL

Room was good and comfortable. Food at breakfast was not as good as previous visits especially the first morning at buffet when food had been left out too long and needed replaced and bacon was inedible . It did improve as the week went on. On our fourth day the reception area looked much better than on the first day when it was a bit of a bomb site.

Dear Robert M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Great location

Customer review rating 4.0/5

Alison K. Couples - 17/03/2020 Confirmed reviews ALL

Enjoyable stay

Dear {guest_first_name} K., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Located well

Customer review rating 4.0/5

Zara B. Couples - 17/03/2020 Confirmed reviews ALL

Bathroom was a bit grubby,hairs on toilet and shower tiles floor wasn't clean,staff checking in could have been more welcoming especially as it was our first time,fridge would have been appreciated too.missed our breakfast too.Other than that it was nice ,might even pop back.

Dear Zara B., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Not what we paid for!

Customer review rating 4.0/5

Sharon M. Friends - 16/03/2020 Confirmed reviews ALL

Room over booked not upgraded extras phone not working reception staff unable to sort problems & them get ignited when replying to email!! Not a good experience at all

Great location

Customer review rating 4.0/5

Gary M. Couples - 16/03/2020 Confirmed reviews ALL

Was my wife's 40th Birthday emailed reception for a free room upgrade. Wi h they happily done for me. Weather was a bit wilid so we chilled in the bar had a few drinks. Had a lovley meal. Then back to the room. Watch tv. Totally chilled out. Never used the gym and pool. But will on our next visit

Dear Gary M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Well located

Customer review rating 4.0/5

Anonymous Couples - 15/03/2020 Confirmed reviews ALL

Check in went smoothly enough, we were meant to have a bottle of wine in the room but had to ask for it, spa was nice enough although while getting changed a Male came into the changing room. Dinner was lovely and staff were very good but it was a slightly different at breakfast.

Dear Alison L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rosie

Ideally located

Customer review rating 4.0/5

S W. Friends - 15/03/2020 Confirmed reviews ALL

Had just one problem we booked a twin room but got a double but was easily fixed by reception that's all otherwise good hotel and friendly staff

Dear Samuel w., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rosie

Value for money

Customer review rating 4.0/5

Carol G. Couples - 15/03/2020 Confirmed reviews ALL

Great service as always

Dear Carol M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to welcome you back to the hotel soon. Sincerely, Rosie

Good location

Customer review rating 4.0/5

Anonymous Couples - 12/03/2020 Confirmed reviews ALL

Friendly helpful staff

Dear Colin P., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rosie

Wel located.

Customer review rating 4.0/5

Nichola C. Friends - 11/03/2020 Confirmed reviews ALL

Due to no hot water had to be moved during stay which was inconvenient. The cleanliness of the changing rooms was very poor which was highlighted during our stay but still the same the following day.

Dear Nichola C., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured your comments have been passed to the relevant departments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosie

Overnight stay, Great staff, friendly welcoming atmosphere.

Customer review rating 4.0/5

Karen M. Couples - 11/03/2020 Confirmed reviews ALL

After realising there was a booking error with our accommodation, the staff at The Mercure went above and beyond to offer us alternative lodgings. We were offered an alternative room that was tastefully furnished, free drinks, refunded the cost of part of the room price and given 2 x breakfasts. We were overwhelmed with their generosity and would like to thank you for a fantastic short stay. Karen & Davie

Dear Karen M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Rosie
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