Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 401 reviews

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Dalblair Road, Ayr, KA7 1UG AYR, United Kingdom

Description

Hotel extras

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

Our accommodation(s)

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Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  401 reviews

TripAdvisor Rating  3.5/5  1,095 reviews

Well located

Customer review rating 5.0/5

Cathal A. Business - Confirmed reviews ALL

Fantastic hotel to stay in. Staff are great. Very friendly and helpful

Dear Cathal A., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie

Customer review rating 5.0/5

Eunice W. Solo - Confirmed reviews ALL

I had a Privilege room on the third floor. The bed was extremely comfortable and I slept well the first nights , but on the Saturday night loud music and partying could be heard. I only slept once the music ended. The room was clean and warm. I brought my own dairy free milk, but it would be nice if dairy free milk was offered and if the complementary biscuits were vegan friendly. I realise most people aren’t vegan, but there are also people who have dairy intolerances. I was happy to find out the shower gel, hand cream, etc…was vegan friendly. It would’ve been better for the hand wash to be closer to the sink and not on the wall on the other side of the toilet. The bathroom door squeaks loudly. It didn’t bother me, but thought I’d mention it. The toilet flushes but not brilliantly. Breakfast was ok, but not outstanding. The staff were all friendly, professional and helpful.

Dear Eunice W., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon baillie

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Turned up on the night in person - no prior booking. Not very easy to book a nights stay. Too technical. Staff limited in ability to assist as advised your booking system is all online so any issues with that and you can't stay. Some room fittings were either loose or missing or not fitted to work correctly eg toilet roll holders. No bedside table so couldn't drink whilst in or day on the bed. Had to have my drink at the table where the kettle was placed. Badly designed rooms. The room was also very very small when I was paying 100 pounds a night a room. I asked for some extra milk and teabags one afternoon and waited over 1.5 hours still with no teabags or milk. I should have been able to pick some up at the reception - that would have been simpler.

Dear MARGARET N., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Staff was always ready to help with anything,comfy rooms and ideal location of the hotel ie, in the middle of town but away from the hustle and bustle.

Dear Jacob K., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie

Clean rooms and we'll located

Customer review rating 3.0/5

Linda G. Couples - Confirmed reviews ALL

Perfect until the floor above started partying . Had to go complain at 1am. Don't know why we would be on 5th floor underneath a crowd when hotel not busy

Dear Jacqueline D., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie

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Other web-users rate our hotel

  • 303 reviews 9.1/10 Location
  • 542 reviews 6.5/10 Room
  • 514 reviews 8.8/10 Service
  • 224 reviews 6.5/10 Cleanliness
  • 212 reviews 7.5/10 Breakfast
  • 140 reviews 5.1/10 Food
  • 123 reviews 3.1/10 Amenities
  • 117 reviews 3.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.