Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 457 reviews

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Mercure Ayr Hotel - Image 1
Mercure Ayr Hotel - Image 2
Mercure Ayr Hotel - Image 3
Mercure Ayr Hotel - Image 4
Dalblair Road, Ayr, KA7 1UG AYR, United Kingdom

Description

Hotel extras

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 1 double bed

Photo out of - Classic room with 1 double bed

Classic bedroom with 1 double bed, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
See availabilities

Classic family bedroom for 2 adults and 1 child, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
See availabilities

Upgraded bedroom with sea view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
See availabilities

One of our best rooms! Superior room with sea view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

Max. number of persons
4
Area
From 34 m² / 365 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
See availabilities

Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

Telephone
Fax +44 161 388 0915
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 118 rooms
  • 3 rooms for people with reduced mobility
  • 118 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

7 Meeting rooms

Sports and leisure

Golf

  • Nearby
  • On site

THE BRASSERIE

Photo out of - THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Cooking style
International
Capacity
110
KA7 1UG Ayr, United Kingdom
Telephone +44 1292 844299
Menu PDF

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Visa

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

The bar offers a range of wines, beers, spirits and soft drinks. Our bar staff will ensure that you are looked after and enjoy your experience in our relaxed surroundings. Light meals are also available in the bar.

Start your morning with a choice of breakfasts in The Brasserie Restaurant from 07:00 - 09:30 Monday - Friday, 07:30 - 10:00 Saturday and from 08:00 - 11:00 on Sunday.

Enjoy the magic of Ayr with breathtaking sea views for your special day. For a truly Scottish experience let pipers accompany you and your guests to celebrate your marriage. Windows on the Ocean has a private bar and views to the Isle of Arran.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  457 reviews

Customer review rating 4.5/5

Robert S. Solo - Confirmed reviews ALL

Dear Robert S., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 5.0/5

Mark B. Couples - Confirmed reviews ALL

Dear mark b., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 1.0/5

James H. Business - Confirmed reviews ALL

Dear James Hale - Smith, Please accept my sincere apologies. This is not the standard of service at check in that we provide any of our guests with on check in. I will be investigating this incident with the reception manager. I hope this does not put you off from staying with us in the future and you would be willing to give us the opportunity to redeem ourselves.Thank you again for you feedback and we hopefully look forward to welcoming you back to stay. Kind Regards Megan Wait Operations Manager

Customer review rating 2.0/5

Charmaign A. Business - Confirmed reviews ALL

Dear Charmaign A., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Megan Wait Operations Manger

Customer review rating 4.5/5

Alex K. Solo - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alex Farrer Asst Manager

Dear Robert S., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 5.0/5

Mark B. Couples - Confirmed reviews ALL

Room was nice and clean

Dear mark b., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 1.0/5

James H. Business - Confirmed reviews ALL

We arrived in the time slot we said on the online check in. To be told that doesn’t matter it pointless you still need to do it here. The guest that was staying with me was given a form to sign he asked for help as he cannot read to which he was told he better try harder. Our bathroom had what I can only describe as snot all over the bath to which we had to clean before this was even usable. I travel around and stay in many hotels and have recently activated Amex membership which Accor after this stay we are looking at cancelling all our future bookings we have with mecure hotels. I would not recommend this hotel

Dear James Hale - Smith, Please accept my sincere apologies. This is not the standard of service at check in that we provide any of our guests with on check in. I will be investigating this incident with the reception manager. I hope this does not put you off from staying with us in the future and you would be willing to give us the opportunity to redeem ourselves.Thank you again for you feedback and we hopefully look forward to welcoming you back to stay. Kind Regards Megan Wait Operations Manager

Customer review rating 2.0/5

Charmaign A. Business - Confirmed reviews ALL

rooms were very small and cramped, however the bed was comfy, i did find a few hairs dotted around upon check in (including the bed and bathroom) and there were a few places which had been missed to be cleaned

Dear Charmaign A., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Megan Wait Operations Manger

Customer review rating 4.5/5

Alex K. Solo - Confirmed reviews ALL

Overall a pleasant experience - my only minor concern was that the breaded mushrooms that I ordered for dinner were very difficult to eat (i.e. almost too hard to skewer with a fork although I consider myself a strong person) although you could eat just by picking up and using fingers. Very relaxing environment - no problem with noise within the hotel other than outside on a Friday/Saturday night but that is to be expected with pubs open late and obviously not within the hotel's control. It wasn't enough to put me off my sleep. Will be returning for future stays.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alex Farrer Asst Manager

Customer review rating 4.0/5

George V. Solo - Confirmed reviews ALL

Nice food at the breakfast buffet, and the staff was lovely and very helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alex Farrer Asst Manager

Customer review rating 3.0/5

Catherine M. Families - Confirmed reviews ALL

I had a nice experience staying in the hotel but only thing I have to complain about was the price. It cost us £781 for 2 family rooms which I thought was very expensive for basically just a bed for 2 nights as there was not even breakfast included in this price.

Customer review rating 3.5/5

Elizabeth T. Families - Confirmed reviews ALL

Staff were very good. Rooms didn't have enough sockets . None at all at bedside. Mirror to high at dressing table to see to dry hair.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alex Farrer Asst Manager

Customer review rating 5.0/5

Adam B. Solo - Confirmed reviews ALL

Stayed for the air show and the location was absolutely fantastic, a great selection of breakfast items and a great nights sleep in a comfy bed.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alex Farrer Asst Manager

Customer review rating 5.0/5

Irene S. Couples - Confirmed reviews ALL

Good central location and very friendly and helpful staff. Comfortable, clean room and food good and reasonably priced. We always use this hotel when visiting Ayr and have never had any reason to complain. Good value for money.💴

Dear Irene S., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 3.5/5

Eunice W. Solo - Confirmed reviews ALL

I booked a Privilege room several months before arrival. I also did the online check in a day or two before. On arrival, I was told the privilege room wasn’t available. I wasn’t happy to spend part of my week in Ayr, staying in a normal room as all others were full. I don’t believe the system ‘had a glitch’. Eventually I was given a superior room, which was fine, but I still spent three days in a room I hadn’t booked and also had the inconvenience of having to pack and move my luggage even though the new room was next door. I’ve stayed numerous times in this hotel and other Accor hotels. I’ve never had this experience before.

Dear Eunice, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards Megan Wait Operations Manager

Customer review rating 4.0/5

Evan G. Families - Confirmed reviews ALL

Advertised free paper-not available. Parking cost NOT advertised. Chasing staff to be served at the bar. Shortage of goods to buy at the bar. All staff were very helpful.

Dear Evan G., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 4.5/5

Fiona P. Couples - Confirmed reviews ALL

We enjoy a short break at this hotel annually. It was enjoyable as always. Our room on fifth floor had comfortable beds with a nice view of the streets and sea. The breakfast offered has so many choices and of a very good standard. The staff are always so friendly and helpful. We will be back again next year.

Dear Fiona P., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 1.0/5

Elizabeth H. Couples - Confirmed reviews ALL

Unfortunately the room we booked several weeks prior (a Twin Room) was not available when we checked in. We were separated into two very small double rooms. As an older couple with mobility issues who rely upon each other this was extremely disappointing. The staff blamed central reservations systems and we agreed after much discussions that we would accept a complimentary dinner as compensation but ultimately being split up did affect our enjoyment. Even the small things like having one toilet bag for example was a pain. A bottle of fizz and snacks were delivered to the room as a good will gesture which was appreciated but we would have much preferred to be roomed together like we asked and paid for. The hotel was nice and the staff pleasant but this has put us off returning.

Dear Elizabeth H., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Megan Wait Operations Manager

Customer review rating 3.5/5

Richerd B. Business - Confirmed reviews ALL

The hotel was fine, the staff were really good and this made it better. The rooms have very loud doors, the windows don't seal properly so get outside noise and there is a big lack of storage if you are staying more than a couple of days. The breakfast is good, the location is good, the bedroom itself was fine just the noise was a bit of an issue.

Dear Richerd B., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind Regards Megan Wait Operations Manager

Customer review rating 5.0/5

Carol G. Couples - Confirmed reviews ALL

Room very comfortable breakfast nice, staff very helpful.

Dear Carol G., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 0.5/5

Sonia W. Couples - Confirmed reviews ALL

The bottom of bathroom door rotten, bathroom was stinking, not enough shower curtain hooks on curtain so it hung down.

Dear Sonia W., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Megan Wait Operations Manager

Customer review rating 3.5/5

Kevin H. Couples - Confirmed reviews ALL

As above

Dear Kevin H., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Megan Wait Operations Manager

Customer review rating 1.5/5

Catherine M. Friends - Confirmed reviews ALL

Beds were comfortable when made up, housekeeping standards were very poor, no milk left one day, stained mugs left daily, bed quilts pulled up as opposed to bed being properly made, number of towels reduced daily, till at one point we had no hand towels at all, 2 chairs in a twin room would have been nice as well . Won’t be hurrying back.

Dear Catherine Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards Megan Wait Operations Manager

Customer review rating 2.5/5

Martin W. Couples - Confirmed reviews ALL

We requested a wake up call for an early morning appointment down in Edinburgh- this did not happen.The male receptionist said that if we didnt answer our phone then he would knock on our room door which we were happy with.Neither happened!

Dear Martin Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards Megan Wait Operations Manager

Other web-users rate our hotel

  • 411 reviews 8.8/10 Location
  • 712 reviews 6.7/10 Room
  • 636 reviews 8.7/10 Service
  • 8 reviews 4.5/10 WiFi
  • 299 reviews 7.1/10 Cleanliness
  • 251 reviews 7.7/10 Breakfast
  • 170 reviews 5.4/10 Food
  • 137 reviews 3.4/10 Amenities

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