Mercure Ayr Hotel

Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,365 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Feel Good Health Club with pool, spa and sauna

ALLSAFE approved hotel

Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

Telephone +44 1292 844299

Fax +44 161 388 0915

  • AYR:  Ayr

  • AYR:  Ayr

  • By plane

    GLASGOW INTERNATIONAL AIRPORT At 57.94km / 36 miles

  • By plane

    PRESTWICK At 7.24km / 4.5 miles

  • By train

    AYR At 0.48km / 0.3 miles

GPS:55.460657, -4.63166

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Our accommodation(s)

All bedrooms feature a flat-screen TV, safety box and complimentary high speed WiFi. Guest rooms at the front of the hotel offer views of the Isle of Arran. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, robe, slippers and sofa. Ironing facilities are available on request from the front desk.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,365 reviews

TripAdvisor Rating  3.5/5  980 reviews

It’s. A. Nice. Hotel. And. The. Staff. Are. Extremely. Helpful

Customer review rating 5.0/5

Francis P. Solo - Confirmed reviews ALL

Extremely. Nice. I’ve. Been. A. Few. Times. Now

Dear Frank p., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

we enjoyed our stay.

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

we were in Ayrshire for a wedding. It was our first outing since COVID. Staff were wonderful, very helpful.

Dear Rosetta F., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

average hotel

Customer review rating 3.0/5

Alan Couples - Confirmed reviews ALL

Our stay was a couple of nights before the races at Ayr ,good location as its only 5 mins in a taxi, the staff were very pleasant however the hotel is quite tired and could do with a facelift particuarly the bedrooms the breakfast was poor for the £15.95 price , food cold and slow to replenish

Dear alan w., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie Guest Services Manager

Well located. Lovely staff.

Customer review rating 3.5/5

Alexis C. Couples - Confirmed reviews ALL

Had a nice stay. Hotel needs refurbished. Not as clean as I would like. Swimming pool and area badly need repairs. Staff lovely especially housekeeping. Husbands birthday would have been nice to get a wee voucher for bar or something.

Dear Roberts C., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Room above wedding dance room 260

Customer review rating 0.5/5

B. H. Friends - Confirmed reviews ALL

I was in room 260 I was down at the race day to celebrate my future daughter-in-law hen do when I went back to my room at 20:00 to sleep the noise & vibration from the music below my room was awful I phoned reception to complain and was told to expect it to last till 12:30 I did not settle to sleep the whole night and it spoiled my stay & trip which was a special time. Perhaps room allocation could have been organised better.

Dear B. Brenda, Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie Guest Services Manager

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