Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 4,237 reviews

ALLSAFE approved hotel

Information message

Mercure Ayr Hotel
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+ 19 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Feel Good Health Club with pool, spa and sauna

Hotel location

Mercure Ayr Hotel

Dalblair Road
Ayr
KA7 1UG ayr
united kingdom

Fax: (+44)01613880915

Check-in from 15h00

Check out up to 11h00

  • AYR:  Ayr

  • AYR:  Ayr

  • By plane

    GLASGOW INTERNATIONAL AIRPORT At 57.94km / 36 miles

  • By plane

    PRESTWICK At 7.24km / 4.5 miles

  • By train

    AYR At 0.48km / 0.3 miles

GPS:55.460657, -4.63166

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Our accommodation(s)

All bedrooms feature a flat-screen TV, safety box and complimentary high speed WiFi. Guest rooms at the front of the hotel offer views of the Isle of Arran. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, robe, slippers and sofa. Ironing facilities are available on request from the front desk.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 257

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 225 people

Find out more

Our guest reviews for
Mercure Ayr Hotel

100% genuine reviews from our guests

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ALL Rating 4.0/5

4,237 reviews

TripAdvisor Rating 3.5/5

963 reviews

Staff Friendly and Helpful Hotel well located

Customer review rating 2.5/5

Anonymous Couples - 21/01/2022 Confirmed reviews ALL

Couple of minor problems other wise Good

Dear Jean M., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie Guest Services Manager
Customer review rating 5.0/5

Melanie R. Families - 20/01/2022 Confirmed reviews ALL

We didn’t get our wine we had booked 2 rooms

Dear Nelanie r., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to hear that you didn't receive your wine on this visit if you please contact me on your next visit i will sort this issue for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

well located and we enjoyed our stay at Mercure hotel

Customer review rating 4.0/5

Michael M. Couples - 20/01/2022 Confirmed reviews ALL

we both enjoyed our stay and all staff were very

Dear Micheal m., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Well located

Customer review rating 4.0/5

Jackie Friends - 20/01/2022 Confirmed reviews ALL

Was pleasent experience only thing wrong was booked 2 rooms and they forgot bottle wine in both rooms so missed out

Dear Jackie M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Lovely staff, good location

Customer review rating 4.5/5

L C. Couples - 18/01/2022 Confirmed reviews ALL

Staff are very friendly and helpful. Hotel is clean but room corridors need renovated

Dear Linda C., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest services Manager

Not worth the money

Customer review rating 1.5/5

Michael Solo - 18/01/2022 Confirmed reviews ALL

Veeerrryy small room for 100 a night. Small bedroom and bathroom. Not worth anywhere near that.

Dear Michael A., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie Guest Services Manager

Great base

Customer review rating 4.5/5

Mary M. Couples - 18/01/2022 Confirmed reviews ALL

Lovely, hotel ,fantastic staff can't do enough for you ,always smiling ,Great breakfast and beautiful dinner in hotel

Dear Mary M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie Guest Services Manager

Nice stay.

Customer review rating 3.5/5

Bill L. Solo - 18/01/2022 Confirmed reviews ALL

Stayed room 461 and to be honest needed a freshen up walls painted etc.really minor issue re bath plug couldn’t get it out after bath but sorted after getting knife from reception who did say would get someone to attend to it but I said I’m sure I’ll be able to sort it. Room was very clean as was bathroom.all staff fantastic could not have been more helpful.girl on reception was so helpful. Breakfast excellent will definitely stay again.

Dear Bill L., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team regarding your room. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gordon Baillie

Poor

TripAdvisor rating 2.0/5

pammie121 12/01/2022 TripAdvisor review

Dinner was poor. Small Frozen pizza priced approx £14. Shocking value for money. Reduced menu ! - should have been said when booking. Pillow on bed had damp spots all over it. Corner wall had wallpaper peeling off with water run marks down wall. Grim compared to others.

Dear Guest, Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room and dinning experience did not meet your expectations. Please allow me to express my sincerest apologies. I have passed you comments onto the relevant department mangers. Please do get in touch should you have an occasion to visit Ayr in the future I hope you will give us the opportunity to redeem ourselves. Kind regards. Lindsay Steele General Manager

Erm, it's Scotland not the Costa del Sol!

TripAdvisor rating 2.0/5

robertY7926ZV 25/11/2021 TripAdvisor review

There was a party going on until 3am, got no sleep, hotel staff did nothing, other than keep serving them drinks! Parking, forget it, there's next to no hotel parking, but there is parking close by. The bar, 2 pints, one bottle of beer, one glass of wine £23! I mean, it's Ayr, not the Costa del Sol for goodness sake!

Sadly poor

TripAdvisor rating 2.0/5

garethmlloyd 13/10/2021 TripAdvisor review

Staff were great and let us use the room to change. On our return we found the previous resident used coffee cups were still there and the bathroom had a broken mirror and bath this was a premier room and was £127 a night

It is located well, and usually have good stay, few things not hapoy with

Customer review rating 3.5/5

M B. Couples - 13/09/2021 Confirmed reviews ALL

Few small things, stay was longer than usual, had to ask for stuff for room which got sorted quickly, think needs decorated, a bit tired,housekeeping good, girl in spa area brilliant,meals ok, had a problem with bill at dinner paying for drinks, seemed to be dearer than night before asked about it staff not happy,but we were right, no apoligies, and breakfast next morning not as nice, put it down to immature little girl, wouldnt stop me going back, was a bit disapointed with situation

Dear Marion B., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Farrer Executive Assistant Manager

Well located, exceptional food, staff couldn’t help enough

Customer review rating 5.0/5

Ashleigh P. Couples - 13/09/2021 Confirmed reviews ALL

Very comfortable and enjoyed my stay, have been a few times and will definitely go back

Dear Ashley p., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager
Customer review rating 4.5/5

Delbou Solo - 10/09/2021 Confirmed reviews ALL

Very nice hotel

Great Stay !

Customer review rating 5.0/5

Marysia S. Families - 10/09/2021 Confirmed reviews ALL

As usual, I had a very enjoyable stay at the Mercure Ayr ! The staff are very friendly & attentive , couldn't be more helpful & I always receive a lovely welcome !

Clean hotel

Customer review rating 3.5/5

Joyce Friends - 10/09/2021 Confirmed reviews ALL

Most aspects of the hotel were very pleasant. Enjoyed the swim and spa treatments. However think that the young bar staff could have improved with training .

Dear Joyce M., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Farrer Executive Assistant Manager

Good stay

Customer review rating 5.0/5

Carol Couples - 10/09/2021 Confirmed reviews ALL

Good stop over on our way up to the highlands

Dear Carol H., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Well located

Customer review rating 4.0/5

Anonymous Couples - 09/09/2021 Confirmed reviews ALL

Very good 2 days at the Mercure

Dear Rachel M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Great stay

Customer review rating 5.0/5

Brandon R. Business - 09/09/2021 Confirmed reviews ALL

Very friendly workers and clean rooms

Dear Brandon R., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Farrer Executive Assistant Manager

Avoidably disasterous

TripAdvisor rating 1.0/5

John M 30/08/2021 TripAdvisor review

The only hotel in the world where you have to specifically ask for your room to have any form of cleaning.... then don't get it. It seemed impossible to simply get my room cleaned. Eventually towels were provided, but they didn't take the old ones, or empty the trash... or take the used coffee mugs away. Wifi was at best intermittent. No plugs or sockets near the bed for the usual overnight connectivity / charging. Very basic, tired breakfast. Warm rooms, needing the windows to be open, but being on a street-front, the noise was disruptive. In a normal year, I stay 100+ nights a year in hotels, this was a new experience. Some nice staff, but there needs to be some serious motivation to bring this up to the standard that it could be.

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