Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 402 reviews

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Dalblair Road, Ayr, KA7 1UG AYR, United Kingdom

Description

Hotel extras

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

Our accommodation(s)

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Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  402 reviews

Customer review rating 3.5/5

Jan B. V. Business - Confirmed reviews ALL

The hotel is okay for business trips but needs renovation because it is old. The windows are not shutting properly so when there is wind you hear the wind howling and there is a draft. The shower faucet is not easy to adjust.

Dear Jan B. V., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Megan Wait Operations Manager

Customer review rating 3.0/5

Paul H. Business - Confirmed reviews ALL

Staff were nice and helpful but hotel definitely needs refurbishing

Dear Paul H., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Megan Wait Operations Manager

Customer review rating 1.0/5

Gerald M. Families - Confirmed reviews ALL

Check in was pleasant. The room was cold. Got the radiator to work and asked for an extra duvet (which came). There was quite a draught from the curtains and we could not get the window to seal. The noise was something else - we have videos of it. Could hear people in the carpark talking but the whistling of the wind was incessant throughout the night. By daybreak it was the seagulls screaming in the window. We did remark on this at reception. A waste of a night. Would have been better in the B&B. I stay in a lot of hotels (have been Accor Platinum, am Hilton Diamond, Bonvoy Gold). This wasn't a good experience.

Dear Gerald M., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Megan Wait Operations Manager

Customer review rating 3.0/5

Cathy D. Couples - Confirmed reviews ALL

Stay here quite a lot and usually ok. I always pay extra for a privilege room because I like a fridge but the last twice there's been no fridge in the room despite putting it down as a request. When I mention this at the reception they say only the privilege rooms have one but I'm in a privileged one. When I mentioned it they said oh there should've been one. Really really frustrating.

Dear Cathy D., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alex Farrer Asst Manager

Customer review rating 4.5/5

Chic H. Business - Confirmed reviews ALL

Comfortable friendly and good location

Dear Chic H., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Megan Wait Operations Manager

Other web-users rate our hotel

  • 428 reviews 9.2/10 Location
  • 728 reviews 6.7/10 Room
  • 683 reviews 8.8/10 Service
  • 10 reviews 4.3/10 WiFi
  • 308 reviews 7.1/10 Cleanliness
  • 255 reviews 7.4/10 Breakfast
  • 173 reviews 4.8/10 Food
  • 151 reviews 5.7/10 Value

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