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Mercure Ayr Hotel 3 stars

Customer review rating 4.0/5 3,917 reviews

ALLSAFE approved hotel

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Mercure Ayr Hotel
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+ 9 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Feel Good Health Club with pool, spa and sauna

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Ayr Hotel

Dalblair Road
Ayr
KA7 1UG ayr
united kingdom

Tel: +4401292844299

Fax: (+44)01612342819

Check-in from 15h00

Check out up to 11h00

  • AYR :  Ayr

  • AYR :  Ayr

  • By plane

    GLASGOW INTERNATIONAL AIRPORT At 57.94km / 36 miles

  • By plane

    PRESTWICK At 7.24km / 4.5 miles

  • By train

    AYR At 0.48km / 0.3 miles

GPS :55.460657, -4.63166

Our accommodation(s)

All bedrooms feature a flat-screen TV, safety box and complimentary high speed WiFi. Guest rooms at the front of the hotel offer views of the Isle of Arran. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, robe, slippers and sofa. Ironing facilities are available on request from the front desk.

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

THE BAR

The bar offers a range of wines, beers, spirits and soft drinks. Our bar staff will ensure that you are looked after and enjoy your experience in our relaxed surroundings. Light meals are also available in the bar.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 257

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 225 people

Find out more

Our guest reviews for
Mercure Ayr Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,917 reviews

tripadvisor

TripAdvisor Rating 3.5/5

931 reviews

Excellent location

Customer review rating 4.5/5

Anonymous Families - 29/07/2021 Confirmed reviews ALL

Very pleasant stay, rooms clean staff friendly

Tired!

Customer review rating 2.5/5

Donna M. Couples - 28/07/2021 Confirmed reviews ALL

The room was tiny, tired looking and we couldn’t make use of facilities as it was always fully booked but staff were all friendly and service was great.

Great location

Customer review rating 3.5/5

Liz Families - 28/07/2021 Confirmed reviews ALL

The Hotel was nice and central Close to the beach The food and restaurant service were very good but the bar service at reception was terrible We waited ages for a drink despite asking to be served twice We were told we couldn't get served at the bar yet a woman went up after us and was served drinks no problem When we asked the barman why she was allowed and we were not He just shouted over that he would be with us when he can We ended up after 20 minutes just going back to our room The seagulls were also unbearable Couldn't sleep for them

Customer review rating 4.0/5

Brenda Families - 28/07/2021 Confirmed reviews ALL

Overall we enjoyed our stay, our only complaint was that the service in the restaurant and bar was very poor even though there were plenty of staff standing about doing nothing with the exemption of Courtney. My husband ordered a drink before he ordered his meal and he had a starter and had almost finished his main before the drink arrived.

Hotel very central, excellent hotel

Customer review rating 5.0/5

John M. Couples - 28/07/2021 Confirmed reviews ALL

Staff very helpful and polite, can't fault anything

Disappointing View!

Customer review rating 3.5/5

Angela M. Couples - 28/07/2021 Confirmed reviews ALL

We are fairly regular visitor's to The Mercure in Ayr, so you can imagine our huge disappointment when after requesting a Sea View (which we normally have and willing to pay extra for) we were allocated a room looking on to the car park. I worked in the Hospitality Industry for many years and there is an unwritten law that you look after your regulars first and foremost, this was not the case this time round for us. The room itself was fine, but one of the delights of our stay is enjoying the Sea View from our room. Deeply disappointed after all these years!

Excellent location

Customer review rating 4.5/5

Martin G. Couples - 28/07/2021 Confirmed reviews ALL

We would come back anytime. Our stay was very relaxing. The only thing we weren’t happy with was the breakfast facilities

extremely pleased with price of £99 for two nights

Customer review rating 4.0/5

K M. Couples - 28/07/2021 Confirmed reviews ALL

short two day break from wowcher. Coronavirus rules for Spa use , very ggod

Well situated for local amenities.

Customer review rating 4.0/5

George A. Friends - 28/07/2021 Confirmed reviews ALL

All good apart from problems with room access card.

Good stay

Customer review rating 4.5/5

Tricia Families - 28/07/2021 Confirmed reviews ALL

Very good room great staff very obliging ,good all round especially young lady in leisure centre as we had use of pool both days

Fantastic great sea view brilliant

Customer review rating 4.5/5

Marlene S. Friends - 28/07/2021 Confirmed reviews ALL

Overall great from start to finish

Great staff made up for poor cleaning

Customer review rating 3.5/5

Kat H. Families - 28/07/2021 Confirmed reviews ALL

The staff were all warm and friendly and incredibly helpful. The room was clean as was the bathroom with the exception of the soap holder in the shower which still contained some ... hairs... from a previous guest. The bed and pillows are quite stiff and fairly solid so great if that’s your preference. Sadly I tossed and turned a fair bit but my boys slept no bother. There were only 2 bath towels laid out for the 3 of us. The breakfast was delicious and as the kids ate free it was only £11 for the 3 of us and my kids can eat!

Great food & staff

Customer review rating 4.0/5

Renata S. Couples - 27/07/2021 Confirmed reviews ALL

Enjoyed the food, lovely helpful staff. Had a compact double room as all available. Wasn't too impressed with the room. No air conditioning so was too hot in room.

Good stay

Customer review rating 5.0/5

Elaine M. Couples - 27/07/2021 Confirmed reviews ALL

We had a lovely stay. But had been givin a late checkout and had booked the pool for after breakfast. But had it cancelled because was told no late check out were being honoured. I clearly said on my voucher 12 pm check out.

Restaurant staff were good but everything else was below average

Customer review rating 2.5/5

Pritpal K. Couples - 27/07/2021 Confirmed reviews ALL

Had a few issues. First of all had to get a compact room instead of a normal double and this meant the room was very small and stuffy with 1 window that can only open a little. The room we had initially was 256 and this is literally right beside the fan that's outside on the roof which was very noisy. We did ask for a different room and to be fair they did give us the top floor which was better in regards to the fan noise but the room was even more stuffy and warm as the only ventilation we had was the window again in this small room with 1 chair. Initially when the given the room for the 6th floor the key didnt work so I had to go back down to reception again and get a new card so the whole check in process pretty much took 30mins or so as we hadnt settled into a room with bags or anything due to all of this back and forth and we had dinner booked so it wasnt a good start to feeling relaxed. Also there was enough space for my partner to do her make up and also for me to have a cup of tea for example. There was also not enough towels in this new room then shortly after on we found out there was no soap so had to go back down again after dinner and request for soap and shower gel. They said they would bring it to the room but after heading out for drinks that evening when we came back still nothing there so I had to ask again the following morning before it was done. I understand the room maybe wasnt set up for 2 people initially with the 1 towel but not really an excuse to have no soap or shower gel. It was all the asking for things multiple times which was the main problem. The staff in the restauraunt area was the only good thing, we had dinner on the first night, afternoon tea the following afternoon and breakfast both morning, good overall was fairly average with the evening dinner being the best however the staff in this area were generally lovely especially during afternoon tea.

Fantastic site for everything would highly recommend

Customer review rating 5.0/5

Sheena L. Friends - 27/07/2021 Confirmed reviews ALL

Was quiet relaxing and the food was Lovely very nice and pleasant staff x

Good Stay for the weekend

Customer review rating 5.0/5

Bob N. Couples - 27/07/2021 Confirmed reviews ALL

Well received,good food,good room,very helpful staff. glad to be back

Good location.

Customer review rating 3.5/5

Harry W. Friends - 27/07/2021 Confirmed reviews ALL

Average hotel,clean and tidy,lifts didn't work properly and I was on 6th floor.Some staff very pleasant but too many were grumpy and snappy.

Tiny room

Customer review rating 3.5/5

Anonymous Couples - 27/07/2021 Confirmed reviews ALL

Tiny room facing the back of the hotel. Couldn't get access to the pool due to having to book slots due to covid. Told to queue for breakfast, blocking people's access to tea/coffee, forcing people to walk through queues and cause crowding. Not great breakfast set up.

Well located- great deal

Customer review rating 3.5/5

Nicola Friends - 27/07/2021 Confirmed reviews ALL

A returning customer after a fantastic stay in august 2020 lured me back for another weekend in July 2021. With a great deal on offer. August 2020, I stayed with my young daughter and everything was so clean and we felt so safe. Fantastic stay. We really enjoyed our weekend. A year on and standards had definitely slipped. We found a used contact lense on the floor of the room, cleaned incontinence stains off the toilet seat and low and behold the bathroom bin filled with incontinece pads from the previous occupants. This was reported shortly after check in around 4:30, we went to dinner at 7, it still hadn’t been emptied, we were told someone would get to it. So vile we put it out the door to the hall to be collected. It was still there after 10pm. Reported again to the night duty staff and it was eventually emptied 20minutes later. Apart from these incidents of health, safety and hygiene the stay was overall good. Good food and clean sheets.

Our most recent 20 reviews

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