Mercure Ayr Hotel 3 stars

Good as always would be nice to have a free upgrade once in a while

Staff were friendly and helpful and we got a free upgrade to the privilege room which was great.

+ Good location. Refreshed rooms. Nice service. - Small breakfast selections. Low water pressure. Lack of sockets near bed.

Me and my family had a great two days at the Mecure Hotel, cant wait to go back.

Thoroughly enjoyed my stay at the Mercure. Great location, staff very friendly. Breakfast great

We always enjoy coming to the Mercure Ayr... check in takes minutes... cosy and comfortable rooms... staff very pleasant... central for town centre.... food great …. two minutes and you're on the high street... love Ayr ….. IT'S that cosy We could just sit in our room... its home from home..... The Refurbishment is fabulous...

Enjoyed the pool and spa facilities, food was very good, room very comfortable.

friendly helpful staff...meal included was lovely too

This hotel stay was a buy a gift Christmas present,The Mercure hotel in AYR is well placed for Craig Tara holiday park which I will be going to in July 2020.The staff service was excellent from every member of the hotel staff. Neil M..

Like being at home, cosy, warm, good food, friendly staff. What more could you ask for?

The room 364 is small and could do with a bedside table of sorts. The chair in the room is also uncomfortable. The breakfast buffet was very average and greater attention is needed on the hot service ie refreshing the eggs bacon and sausages. It would be most helpful if the staff members were more visible during breakfast, particularly if the porridge or scrambled egg option is needed.

Very pleasant exeperience

The hotel was conveniently located in the centre of town, my room was comfortable and had everything that I needed. At breakfast I had specific dietary requirements which you were able to cater for no problem. My only qualm would be not being able to turn the bathroom fan off, as it woke me up early when it came on. Overall, I was happy with my stay.

Food disgusting. Room terrible. No WiFi

Stayed for two nights, First night I dint arrive till early hours, I had called ahead (main Mercure phoneline)to say was going to be "late" arriving the message didn't reach the guys working the night shift, however they were brilliant and very helpful even at 0400 in the morning. Even getting an iron and ironing board up to my room. The hotel itself is in a great location and I even had a partial sea view, The rooms and hotel in general is a little on the tired side but was great value for the amount paid. room was adequate for one (I believe it was a compact room), might be a squeeze with two. I think the only true negative for the room was the bath and shower panel set up, due to space restraints you have to get in to bath to turn taps on and off, which is fine unless like me you put too much hot in and have to kind of lean round to try and turn taps off. the swimming pool area was good and pleasantly warm the hot tub was a great thing and actually hot, many of these are normally these ones positioned by a pool tend to be tepid or warm at best. Great steam and sauna room the lower sauna being particularly hot, the room layout for this sauna is potentially not the best with the hot coals being in the middle ish and could be difficult to maneuver around. Breakfast was of normal quality, would neither complain or particularly cheer about it. the staff were all of a very high standard and very polite, this I feel can always make a difference to a stay, sometimes the best hotels can leave a bitter taste if poor customer service is received or like this one an average hotel can be made to feel really good due to staff.