Mercure Northampton 4 stars

Customer review rating (ALL Rating) 4.4/5 36 reviews

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Mercure Northampton - Image 1
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Silver Street, NN1 2TA NORTHAMPTON, United Kingdom

Description

Hotel extras

  • Central hotel with onsite parking for 188 cars, within 10 minutes walk from the train station.

  • Nearby landmarks include Silverstone, Delapre Abby, Northampton Saints and Althorp House

  • 16 purpose-built meeting rooms accommodating up to 600 people including Parking for 188 cars

  • Ideal of Business including Moulton and Brackmills Parks

  • Fully refurbished onside Bar and Restaurant features international cuisine

Our accommodation(s)

Hotel location

Mercure Northampton

Silver Street
NN1 2TA NORTHAMPTON
United Kingdom

GPS:52.2387, -0.8996

Telephone
Fax +44 1604 739988

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Our cozy, vibrant on-site restaurant offers an extensive breakfast buffet where you can fuel up before you start your day. The family-friendly restaurant is also open for dinner and is perfect for enjoying a relaxed meal after a day of sightseeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  36 reviews

Bad start but got better - could not fault the staff

Customer review rating 2.0/5

Andrew P. Families - Confirmed reviews ALL

We were a wedding party at the guild hall so 12 of us. three booked direct on a breakfast evening meal package, three booked through booking.com. 1) We had a two day package but could only use it on day 1 for evening meal. Restraunt was closed due to a big NHS event. We all wanted a meal, could only have a bar meal. Told they could not server anything until 7.40pm, order arrived 8.20 pm. Order for my wife was forgotten then evenually came at 8.40pm. Bills were not allocated correctly, mine had my parents on it which we had to reallocate in the morning. Parents booked directly and so parking was free, but had the son drive the car due to distance and they were made to pay for parking as they booked through booking.com, refused to reallocate parting to farthers free parking. Staff could not be more appologetic and sympathised but still did not negate the fact what was offered was not available and our wedding experience on day 1 was impacted. Those on the package for the next day for evening meal so did not use the £20 per head or £80 in total so the hotel did benefit from this but were inflexible on the parking and other issues. Ashame as my daughter cut her feet and the night staff were great in attending to her with the first aid kit.

Beautiful Hotel

Customer review rating 5.0/5

Michelle T. Couples - Confirmed reviews ALL

We arrived quite late not knowing there was a function so carparking was difficult but managed to find a place on the grass. The hotel was kind enough not to charge us anything which was very kind. The staff were so helpful and friendly. Our stay was complete with evening meal up to £20 each and the food was excellent. Good quality and freshly cooked. Room was lovely and bed very comfortable indeed. Slept like a log 🤣. Would recommend this hotel completely.

Dear Michelle T., We very much appreciate your comments regarding your stay at the Mercure Northampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Gover Front Office Manager

Perfect stay

Customer review rating 4.5/5

Amali N. Couples - Confirmed reviews ALL

Great staff. Good welcome, clean room. Quality breakfast. Only issue is just 1 elevator.

Good morning, Thank you for taking the time to leave a review of your recent stay with us. We are thrilled to read that you enjoyed your stay and we hope to welcome you back in the future! Kind regards Luke - Front Office Manager

Brilliant stay

Customer review rating 5.0/5

A. Couples - Confirmed reviews ALL

Very friendly people work at this hotel. Clean room, good shower, good breakfast-would stay here again. Good value for money.

Dear Kenedler A., We very much appreciate your comments regarding your stay at the Mercure Northampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luke Gover Front Office Manager

Good Location

Customer review rating 3.0/5

Yen Friends - Confirmed reviews ALL

The hotel is in a great location, but my overall experience was disappointing. As a light sleeper, I specifically requested a quiet room during check-in. Unfortunately, I was initially placed in a room next to the elevator, which was noisy. After being moved to a second room, it was still not quiet, as it was directly opposite the service rooms where staff were constantly coming in and out, causing the door to bang repeatedly. I was then relocated to a third room, which was quieter, but the bathroom had a strong odor. The engineer advised another move. At this point, some of the staff were becoming less accommodating, though Christina kindly arranged for me to be moved to a quiet and clean room. Unfortunately, my week-long stay did not meet the standard I expect as an ACCOR member.

Dear Elvis Nsoki Y., Thank you for taking the time to tell us about your experience at the Mercure Northampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luke Gover Front Office Manager

Other web-users rate our hotel

  • 463 reviews 9/10 Location
  • 681 reviews 7.6/10 Room
  • 527 reviews 8.4/10 Service
  • 7 reviews 6/10 WiFi
  • 298 reviews 8/10 Breakfast
  • 295 reviews 7.1/10 Cleanliness
  • 143 reviews 5.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.