Dear Neyka S. C., Thank you for your wonderful review. We are delighted to hear that you had a great stay with us and that you found the check in process easy and welcoming. It is fantastic to know that you enjoyed our lobby area, games facilities, and the selection of drinks and snacks available throughout your stay. We are especially pleased that you found your room clean and enjoyed the view towards Manchester city centre. Maintaining high standards of cleanliness and providing a comfortable environment for our guests are among our top priorities, so your kind feedback is greatly appreciated. Your comments about our team mean a great deal to us. We take pride in offering friendly and helpful service, and it is always rewarding to know that our staff helped make your stay enjoyable. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your perfect score and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Graham S., Thank you for your review. We are delighted to hear that you had a comfortable stay with us and enjoyed a good night's sleep. It is wonderful to know that you found the rooms clean and quiet, as providing a comfortable environment for our guests is one of our top priorities. We are also pleased that you found the breakfast to be good value for money and that there was enough variety to help you start your journey home. As an ibis Budget hotel, we aim to offer a simple but satisfying breakfast selection, so it is great to know it met your needs. Thank you for your kind comments and for choosing to stay with us. We truly appreciate your feedback and are delighted that you couldn't fault your stay. We look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Nick B., Thank you for your review. We are delighted to hear that you found your stay comfortable and appreciated our convenient location close to the station and tram links. It is wonderful to know that, after a late meeting and an evening with friends, we were able to provide exactly what you needed: a comfortable bed and a peaceful night's sleep. As an ibis Budget hotel, we aim to offer simple, clean, and affordable accommodation that allows guests to relax and unwind, whether they are visiting Manchester for business or leisure. It is always rewarding to hear that we have met our guests' expectations. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Natalie W., Thank you for taking the time to share your feedback. While I am pleased to hear that you are a valued Accor member, I am sorry to learn that your experience did not meet your expectations. I would like to sincerely apologise that your initial room was not ready upon arrival. This is certainly not the standard we aim to provide and I understand the frustration this would have caused. I am also sorry to hear that you found the replacement room uncomfortable and that the bedding arrangement was not what you had expected. I am particularly concerned by your comments regarding a member of staff entering your room without knocking. Please accept my sincere apologies, as guest privacy and comfort are extremely important to us and this is not the level of service we expect from our team. In addition, I regret that the maintenance work taking place during your stay caused disruption. We appreciate that noise can impact a guest's ability to relax and enjoy their visit. Thank you for sharing your feedback. We value all guest comments and will review the concerns you have raised with the relevant teams as we continue to improve the experience we provide. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Katie P., Thank you for taking the time to share your feedback. I am very sorry to hear that your stay was affected by the noise from outside. A properly functioning window is essential to ensuring our guests have a comfortable and restful night's sleep, and I understand how frustrating it must have been to experience disturbance from trams, traffic, and emergency vehicle sirens throughout the night. Please accept my sincere apologies for this inconvenience. Your comments regarding the window will be shared with our maintenance team so that the issue can be investigated and addressed. Thank you for bringing this matter to our attention. We appreciate your feedback and are sorry that your experience did not reflect the standards we strive to provide. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Joshua P., Thank you for your review. We are pleased to hear that you found the room nice overall. However, I am sorry to learn that you experienced issues with the window and the sink during your stay. The concerns you have raised regarding the window not sealing properly and allowing outside noise and drafts into the room, as well as the lack of hot water at the sink, are certainly not the standards we aim to provide. I appreciate how frustrating this must have been, particularly when trying to relax and make use of the room facilities. Please be assured that your comments will be shared with our maintenance team so that these issues can be investigated and addressed. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Ls L., Thank you for your review. We are pleased to hear that you found our hotel well located and that you felt it offered good value for money. As an ibis Budget hotel, our aim is to provide simple, comfortable, and affordable accommodation in a convenient location for guests visiting Manchester. We appreciate you taking the time to share your feedback and are delighted that the hotel met your needs during your stay. Thank you for choosing to stay with us. We hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Kenneth O., Thank you for your wonderful review. We are absolutely delighted to hear that you had such a comfortable stay with us and that our reception team made you feel welcome throughout your visit. Providing friendly, efficient, and professional service is something we take great pride in, so your kind words mean a great deal to us. It is also fantastic to know that you found the hotel to be great value for money, enjoyed the comfort of your room, and appreciated our convenient location. We are especially grateful for your loyalty and are honoured to have welcomed you back many times over the years. Knowing that you have consistently enjoyed your stays and have never been disappointed is truly rewarding for the entire team. Thank you for your continued support and for taking the time to share your experience. We look forward to welcoming you back again very soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Kieran d., Thank you for your review. We are pleased to hear that our location worked well for your visit to the Etihad Stadium and that you found the room suitable for your overnight stay. It is wonderful to know that our reception team made a positive impression and that you received a warm welcome on arrival. Your kind comments about the team are greatly appreciated and will be shared with them. We are also delighted that you enjoyed the complimentary table football. Thank you for your feedback regarding the pool table cues. We appreciate the suggestion and will look into this. Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Ella S., Thank you for your fantastic review. We are absolutely delighted to hear that you and your friends loved your stay with us. It is wonderful to know that our convenient location and excellent public transport links made getting around Manchester easy and stress free. As an ibis Budget hotel, we aim to provide simple, clean, and affordable accommodation, so it is incredibly rewarding to hear that you found everything you needed and couldn't think of a single flaw. Your kind comments about our reception team are especially appreciated, and we will be sure to share them with the staff, who will be delighted to know they helped make your stay such an enjoyable one. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your perfect score and look forward to welcoming you and your friends back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Dalia S., Thank you for your review. We are pleased to hear that you found our location convenient and that you had a comfortable stay with us. It is also encouraging to know that, overall, you enjoyed your visit. However, I am sorry to learn that not everything in the room met your expectations in terms of cleanliness. Maintaining high standards of cleanliness is extremely important to us, and we appreciate you bringing this to our attention. Your feedback will be shared with the relevant team so that we can continue to improve our service and standards. Thank you for choosing to stay with us. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Yanis F., Thank you for your review. We are pleased to hear that you had a generally positive stay with us. As an ibis Budget hotel, we aim to provide clean, comfortable, and affordable accommodation for guests visiting Manchester, and we are glad that we were able to meet your needs. We appreciate all feedback from our guests, as it helps us continue to improve the experience we provide. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Jenny T., Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel clean and that your stay was enjoyable overall. However, I am sorry to learn that some aspects of your visit did not meet your expectations. As an ibis Budget hotel, we offer tea and coffee trays as an optional extra rather than a standard room amenity. We appreciate your comments regarding this and understand that many guests would prefer these facilities to be included as part of the room. We also appreciate your feedback regarding the room size. Our triple rooms are designed to provide practical and affordable accommodation, but we understand that space can feel limited when three guests are sharing the room. Thank you for sharing your experience with us. We value all guest feedback and are pleased that, overall, you enjoyed a clean and comfortable stay. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Hein H., Thank you for your review. We are delighted to hear that you enjoyed our convenient location and had a very good stay with us. It is wonderful to know that our hotel met your expectations and provided a comfortable base for your visit to Manchester. Our team works hard to provide clean, comfortable, and affordable accommodation for all our guests, so receiving such positive feedback is always greatly appreciated. Thank you for choosing to stay with us. We truly appreciate your kind comments and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Jayne B., Thank you for your review. We are pleased to hear that you found our location convenient and that it worked well for your visit. Being close to Co-op Live, the Etihad Stadium, and Manchester city centre is something many of our guests appreciate. We also appreciate your honest feedback regarding the room layout. As an ibis Budget hotel, our rooms are designed to be simple and functional, but we understand that features such as the full length mirror placement and pillow comfort may not suit everyone's preferences. Your comments are valuable and help us identify areas where we can improve the guest experience. Thank you for choosing to stay with us. We appreciate your feedback and hope to welcome you back again in the future. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Ansilata M. A., Thank you for your review. We are delighted to hear that you enjoyed our convenient location and had a comfortable stay with us. It is wonderful to know that you found your room clean and tidy, as maintaining high standards of cleanliness is one of our top priorities. Our team works hard to provide a welcoming, comfortable, and affordable experience for all our guests, so your positive feedback is greatly appreciated. We are pleased that we were able to contribute to an enjoyable visit to Manchester. Thank you for choosing to stay with us. We truly appreciate your kind comments and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Shabir P., Thank you for taking the time to share your feedback. While I am pleased to hear that you found most of our team professional and courteous, I am sorry to learn that your stay was impacted by the refurbishment works taking place at the hotel. We do currently have improvement works taking place between 10:00 am and 5:00 pm, and we understand that this may cause some disruption during the day. We appreciate that this was particularly frustrating for you as you had planned to work from your room and attend an online meeting. I am also sorry that you felt disappointed with how your concerns were handled. Our team always aims to communicate openly and assist guests where possible, and we regret that we did not meet your expectations on this occasion. That said, I would like to thank you for acknowledging the members of our team who you found polite and professional during your stay. We value all guest feedback, both positive and constructive, as it helps us review and improve the service we provide. Thank you again for sharing your experience. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Vincent R., Thank you for your review. We are pleased to hear that you found everything satisfactory during your stay. As an ibis Budget hotel, we aim to provide comfortable, convenient, and affordable accommodation for guests visiting Manchester, and it is wonderful to know that we met your expectations. We are especially happy to hear that you would recommend us for a short stay. Whether travelling for business, leisure, or an overnight stop, we strive to offer a clean and comfortable base with all the essentials needed for an enjoyable visit. Thank you for choosing to stay with us and for taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Christine D., Thank you for your review. We are delighted to hear that you found our team lovely and welcoming during your stay. It is also wonderful to know that our location was ideal for your visit to Co-op Live and made getting to and from the venue easy and convenient. As an ibis Budget hotel, we focus on providing simple, comfortable, and affordable accommodation, so we are pleased that the room met your needs and that you enjoyed your stay overall. Thank you for choosing to stay with us. We truly appreciate your feedback and hope to welcome you back again soon for your next event in Manchester. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street