ibis budget Manchester Centre Pollard Street 2 stars

Customer review rating (ALL Rating) 4.2/5 769 reviews

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Description

Hotel extras

  • Walking distance to Co-op Live Arena

  • Central location, with plenty of nearby transport links

  • Walking distance to Etihad Stadium, home of Manchester City

  • Located just 1km from Manchester Piccadilly train station

  • GREEN KEY Certification

Our accommodation(s)

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Hotel location

ibis budget Manchester Centre Pollard Street

2 Pollard Street
M4 7DB MANCHESTER
United Kingdom

GPS:53.481301, -2.218289

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

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ALL Rating  4.2/5  769 reviews

Customer review rating 3.5/5

Annalise S. Couples - Confirmed reviews ALL

Experience was ok not the best room however I guess that’s what you get for the price, overall smell of hotel and hallway was musty

Dear Annalise S., Thank you for taking the time to share your feedback. We are pleased to hear that you found our location convenient and accessible. We are, however, sorry to learn that the room and the heater did not meet your expectations and that you noticed a musty smell in the hotel and hallway. Your comments have been shared with our housekeeping and maintenance teams so we can review and address these issues. We appreciate your feedback as it helps us improve the guest experience, and we hope to have the opportunity to welcome you back in the future for a more comfortable stay. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Customer review rating 4.0/5

Ian C. Solo - Confirmed reviews ALL

Friendly staff. Good breakfast. Have stayed here 4/5 times now over last 3 years - looking tired. Needs some TLC.

Dear Ian C., Thank you very much for your continued loyalty and for choosing to stay with us again. We truly appreciate you returning 4 to 5 times over the past three years as it means a great deal to us. We are delighted to hear that you found the team friendly and enjoyed the breakfast during your stay. It is always encouraging to receive positive feedback about our staff and the overall experience. We also value your comments regarding the hotel starting to look a little tired. Your feedback about needing some TLC is noted and appreciated as maintaining a fresh and welcoming environment is important to us. Comments like yours help guide our ongoing maintenance and improvement plans. Thank you again for your support over the years. We look forward to welcoming you back for another comfortable short stay in the future. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Customer review rating 4.0/5

Saikat B. Business - Confirmed reviews ALL

Although i stayed here for 20 nights and the hotel is not really suitable for long stay as it doesnt have storage/ laundry service As a budget stay for few days, this hotel provides all the facilities. Everything is clean and easy to access!

Dear Saikat B., Thank you very much for taking the time to share your detailed feedback and for choosing to stay with us for 20 nights. We truly appreciate your loyalty. We are pleased to hear that you found the hotel clean, easy to access, and well located. It’s great to know that for a short budget stay, our facilities met your expectations and provided what you needed. We understand your comments regarding storage space and the lack of laundry facilities, particularly for a longer stay. As a budget hotel, our rooms are designed to be compact and functional for short visits, but we appreciate that extended stays can require additional amenities. Your feedback is valuable and will be shared with the management team for consideration. Thank you again for your balanced review. We hope to welcome you back in the future, whether for a short visit or another extended stay. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Customer review rating 5.0/5

Joanne M. Solo - Confirmed reviews ALL

Made to feel very welcomed staff were wonderful on day and night shifts .

Dear Joanne M., Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you had a comfortable stay and that our staff made you feel so welcomed throughout your visit. It is particularly pleasing to know that both our day and night teams provided such a positive experience. We are very proud of our staff and the friendly, professional service they aim to deliver at all times. Your kind words will certainly be shared with them, as recognition like this truly means a lot. Creating a warm, welcoming atmosphere alongside a clean and comfortable environment is always our goal, and we are so pleased this was reflected during your stay. We sincerely hope to welcome you back again soon for another enjoyable experience with us. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Customer review rating 0.5/5

Peter N. Couples - Confirmed reviews ALL

Booked a double bed but was given a twin room . Came to the reception but was told double bed are not available so surprising. Also, the shower gel bottle in the bathroom in room 111 was empty and I couldn’t have shower that night.

Dear Peter N., Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your stay. Please accept our apologies for the room allocation not matching your original booking. We understand how disappointing this must have been, especially after specifically reserving a double room. While room availability can occasionally be affected by operational circumstances, this should have been communicated more clearly and handled better at reception. We are also sorry to hear that the shower gel bottle in your bathroom was empty. This is a clear oversight on our part, as all amenities should be checked thoroughly prior to arrival. Had we been made aware during the night, our team would have happily provided a replacement immediately. Your feedback has been shared with both our reception and housekeeping teams to help prevent similar situations in the future. We truly value your comments and hope we will have the opportunity to provide you with a much smoother experience next time. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Other web-users rate our hotel

  • 1,449 reviews 9.2/10 Location
  • 2,069 reviews 5.7/10 Room
  • 1,353 reviews 8.7/10 Service
  • 45 reviews 7.4/10 WiFi
  • 1,170 reviews 5.2/10 Comfort
  • 990 reviews 6.9/10 Cleanliness
  • 377 reviews 5.8/10 Breakfast
  • 25 reviews 4.5/10 Bar

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