ibis budget Manchester Centre Pollard Street 2 stars

Polite and helpful staff, clean rooms, well worth the budget price

Waited ages for hot water very cold rooms rooms would not heat up

good

Great staff great manners very clean come back again very reliable

Only stayed for one night so it was ok for that purpose but could not get hot shower in morning and none from tap either

Been staying here regularly over last few weeks to visit a terminally ill close family member. All staff have been great - helpful, supportive & sensitive - especially since Lockdown 2 & necessary hotel changes. Unfortunately can’t say same about other guests: rowdy (police called), flouting COVID restrictions (face coverings & social distancing from staff & other guests) - as well as normal restrictions (smoking in lifts, at entrance & other common areas & bringing non-residents to their rooms). But throughout the staff have coped admirably - doing their best to protect us & themselves from these ‘key worker’ guests & trying to keep us all safe - even when left alone on duty for 12 hour stretches. They’ve also filled their unusually empty time at Reception, by taking the opportunity to do extra cleaning work eg giving the floor & grouting of the out-of-bounds breakfast area & largely deserted reception a thorough clean: very impressively too! Polish Manager Maria, Lithuanian Gedis (?j, French Diana, friendly Italian girl whose name I can’t remember - all have done an excellent job in very difficult circumstances. And always with good cheer & a smile - never a complaint about their lot, or any guest. I hope that Ibis senior management recognise & appreciate their effort & achievements as much as my husband & I do. Thank you all - hope to see you soon!

Staff were A** attentive Main issue is lack of parking and drink making facilities

I fully appreciate that this is a budget hotel & were in the middle of a pandemic. But there were some issues that i feel have to be addressed. I was unable to have a shower in the three mornings i was there. I was informed by the staff after i complained, that the water had to be left running for fiveteen minutes for the water to become hot, which it didn't & a complete waste of resources. I had to complain that my room had not been made up, therefore no clean towels. Breakfast had to be taken back to my room to be consumed, no choice of cereals only cornflakes, no cheeses, no yogurt. Staff at reception were friendly & courteous, but is that good enough when let down in other areas?

Was a pleasant stay. Air con unit very loud even when off. And duvet cover had a stain.

Very welcome

Only downside is about the shower room, should have more privacy as my daughter is entering teenage. It does cause some inconvenience.

Home from home

Happy with the facilities. I stay regularly and know what to expect. You don’t get a kettle or hairdryer but that’s fine, I’m happy to take my own. It’s such a good price and location.

I came to find the room dirty, untidy and not prepared, the staff said we are sorry it will be prepared within 10min but that had not finished till midnight.

I spent a very nice time. Everything is very well organized and safe. Instructions and advice or help available any time of the day.