ibis budget Manchester Centre Pollard Street 2 stars

Not sutisfied

I stayed here for one night, very small tv, empty room, think it needs updating. However in the morning went to the car park and I got a parking ticket which now I have to pay

Polite and helpful staff, clean rooms, well worth the budget price

Waited ages for hot water very cold rooms rooms would not heat up

good

Great staff great manners very clean come back again very reliable

Only stayed for one night so it was ok for that purpose but could not get hot shower in morning and none from tap either

Been staying here regularly over last few weeks to visit a terminally ill close family member. All staff have been great - helpful, supportive & sensitive - especially since Lockdown 2 & necessary hotel changes. Unfortunately can’t say same about other guests: rowdy (police called), flouting COVID restrictions (face coverings & social distancing from staff & other guests) - as well as normal restrictions (smoking in lifts, at entrance & other common areas & bringing non-residents to their rooms). But throughout the staff have coped admirably - doing their best to protect us & themselves from these ‘key worker’ guests & trying to keep us all safe - even when left alone on duty for 12 hour stretches. They’ve also filled their unusually empty time at Reception, by taking the opportunity to do extra cleaning work eg giving the floor & grouting of the out-of-bounds breakfast area & largely deserted reception a thorough clean: very impressively too! Polish Manager Maria, Lithuanian Gedis (?j, French Diana, friendly Italian girl whose name I can’t remember - all have done an excellent job in very difficult circumstances. And always with good cheer & a smile - never a complaint about their lot, or any guest. I hope that Ibis senior management recognise & appreciate their effort & achievements as much as my husband & I do. Thank you all - hope to see you soon!

Staff were A** attentive Main issue is lack of parking and drink making facilities

I fully appreciate that this is a budget hotel & were in the middle of a pandemic. But there were some issues that i feel have to be addressed. I was unable to have a shower in the three mornings i was there. I was informed by the staff after i complained, that the water had to be left running for fiveteen minutes for the water to become hot, which it didn't & a complete waste of resources. I had to complain that my room had not been made up, therefore no clean towels. Breakfast had to be taken back to my room to be consumed, no choice of cereals only cornflakes, no cheeses, no yogurt. Staff at reception were friendly & courteous, but is that good enough when let down in other areas?

Was a pleasant stay. Air con unit very loud even when off. And duvet cover had a stain.

Very welcome

Stayed overnight before an early flight from airport, online check in before i even stepped into hotel was simple. Simple case of short walk into city centre for food and a couple drinks, easy walk back after curfew kickout. Reception can rustle up a taxi in about ten mins, even at about 3:30am.

Hotel is bàsic, but ticks the right boxes. Great bed, good shower, very friendly and efficient staff. Perfect location for a Man City game, as it is roughly halfway between Piccadilly station and the Etihad. Only one real gripe, and that is the lack of a hot breakfast option.

Clean rooms, firm beds, lovely staff. Shame that there is no shower gel provided, that's a bit cheap for a hotel (and making it pay for it). And hotel needs to start catering for vegans at breakfast, choice was very limited.