ibis budget Manchester Centre Pollard Street 2 stars

Customer review rating (ALL Rating) 3.9/5 920 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located near Manchester Palace Theatre

  • Central location, with plenty of nearby transport links

  • Walking distance to Etihad Stadium, home of Manchester City

  • Located just 1km from Manchester Piccadilly train station

  • Nearby landmarks include Manchester Town Hall and Chinatown

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

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Hotel location

ibis budget Manchester Centre Pollard Street

2 Pollard Street
M4 7DB MANCHESTER
United Kingdom

GPS:53.481301, -2.218289

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  920 reviews

TripAdvisor Rating  3.5/5  1,876 reviews

Good stay

Customer review rating 5.0/5

Ben N. Solo - Confirmed reviews ALL

The services and receptionists were great. I had no issues. Will definitely stay here again.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. We're so glad to hear that you had a good stay at our hotel, and that you found our staff and services to be great. We appreciate you taking the time to share your feedback with us. We're always working to improve our guest experience, so it's especially gratifying to hear that you had a positive experience. We're especially proud of our friendly and helpful staff, and we're glad to hear that they were able to make your stay more enjoyable. We hope that you'll choose to stay with us again in the future. We look forward to welcoming you back! Sincerely, Maria Ksiazczak General Manager

Well located

Customer review rating 3.0/5

Clarkelin Families - Confirmed reviews ALL

Unfortunately there were a few problems. No shower gel in room, shower lever broken, TV didn’t work. These problems were rectified. Breakfast was chaotic, no coffee machine working, no ham, cheddar, milk ran out, no brown bread. Probably due to lack of staff. Great location though, and clean.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We're sorry to hear that you experienced some problems during your stay. We take guest satisfaction very seriously, and we're always looking for ways to improve our service. We'll take your feedback into consideration as we continue to make improvements to our hotel. We're especially sorry to hear about the problems with the shower gel, shower lever ad TV. The team are on duty 24 hours and will resolve any issues within the room right away or we can alternatively provide another room, thank you for bringing the issues to my attention and I will oversee they have been resolved by the maintenance team. We're also sorry to hear that the breakfast was chaotic. We're working on improving our breakfast service, and we're confident that we'll be able to provide a better experience for our guests in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Ksiazczak General Manager

Great value and a good location

TripAdvisor rating 5.0/5

madowninguk TripAdvisor review

We stayed here for two nights on a Thursday and Friday night paying £106 which is great value. Check in was easy and the staff were pleasant. The room was clean with a comfortable bed, a large shower, separate toilet, a tv, basic functional hanging and desk space. There was no kettle but we brought our own travel kettle etc. We were comfortable and slept well. We enjoyed an easy stroll along the canal path into central Manchester. We parked at the metro link car park at £6.50 per 24 hours approximately 200 metres away. There is a Aldi supermarket approximately a 5 min walk away. We would recommend eating at the Viet Shack approximately a 10 min walk away for great authentic food and wonderful service. If we visited Manchester again, we would return here :)

Dear Guest, Thank you for the wonderful feedback and we are thrilled to hear that you had a lovely stay with us. We appreciate you providing all your recommendations and would love to welcome you again soon. For your next stay with us, just to let you know that kettles are indeed available at the reception for a £10 deposit should you require one along with some complimentary tea and coffee. Kind Regards, Vikram Rajendran Assistant Manager

Comfortable bed

Customer review rating 4.5/5

Jen Families - Confirmed reviews ALL

Helpful staff, convenient for tram, simple but practical room

Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. We're so glad to hear that you had a comfortable stay at our hotel. We appreciate your feedback on our bed, staff, location, and room. It means a lot to us to know that we were able to provide you with a positive experience. We're especially proud of our helpful staff and convenient location near the tram. We strive to make our guests feel welcome and comfortable, and we're always happy to help in any way we can. We're also glad to hear that you found our room to be simple but practical. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Ksiazczak General Manager

Good stay, friendly staff too

Customer review rating 4.0/5

Bluemoonpete Solo - Confirmed reviews ALL

Really good value for money for a clean room. The bathroom was a tad dark and could have done with another light to help shave in the morning. The staff were great at check in and when I had an issue with my door cards they dealt with it swiftly and with a smile. Great location if attending a game or event at the Etihad - a 10/15 minute walk - a pleasant pub next door and a convenience store next to that so all in all everything covered.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. We're so glad to hear that you had a good stay overall, and that you found our staff to be friendly and helpful. We appreciate your comments on our clean room and great location. We're sorry to hear that you found the bathroom to be a bit dark. We're always looking for ways to improve our guest experience, so we'll take your feedback into consideration as we make future improvements to our hotel. Thank you again for staying with us. We hope to see you again soon! Sincerely, Maria Ksiazczak General Manager

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Other web-users rate our hotel

  • 1,296 reviews 8.8/10 Location
  • 2,231 reviews 5.1/10 Room
  • 1,419 reviews 8.2/10 Service
  • 60 reviews 8/10 WiFi
  • 1,321 reviews 4.4/10 Comfort
  • 1,049 reviews 5.4/10 Cleanliness
  • 430 reviews 4.7/10 Breakfast
  • 12 reviews 4.3/10 Bar

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