ibis budget Manchester Centre Pollard Street 2 stars

Customer review rating 4.0/5 9,606 reviews

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ibis budget Manchester Centre Pollard Street
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+ 11 Services

Hotel extras

  • Located near Manchester Palace Theatre

  • Central location, with plenty of nearby transport links

  • Walking distance to Etihad Stadium, home of Manchester City

  • Located just 1km from Manchester Piccadilly train station

  • Nearby landmarks include Manchester Town Hall and Chinatown

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying
Business services
  • Copy/print service availablePaying
Information message

Hotel location

ibis budget Manchester Centre Pollard Street

2 Pollard Street
M4 7DB manchester
united kingdom

Tel: +442076601678

Fax: (+44)2076601678

Check-in from 14h00

Check out up to 12h00

  • IBIS BUDGET MANCHESTER CENTRE : 

  • BY TRAM :  NEW LSLINGTON

  • By plane

    MANCHESTER At 16.3km / 10.13 miles

  • By train

    MAN PICCADILLY At 1km / 0.62 miles

  • By train

    PICADILLY At 1.3km / 0.81 miles

  • By train

    VICTORIA At 2.5km / 1.55 miles

GPS :53.481301, -2.218289

Our accommodation(s)

Room with large bed for 2 people

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

TWIN - Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

Classic Family room

  • Max. number of persons: 4
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
Rooms

Our guest reviews for
ibis budget Manchester Centre Pollard Street

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

9,606 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,806 reviews

Well Located but bad stayed

Customer review rating 3.0/5

John Couples - 23/01/2021 Confirmed reviews ALL

During 7 days in the Hotel called ibis budget Manchester Centre Pollard Street the mannered i knew this hotel was not clean and it's not cleaning services in the hotel, In the past i have used this hotel before but this time is different.

Dear John, Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. We are sorry to see that your stay did not meet your expectations. Due to current situation the housekeeping service has been reduced. Please be assured that this is not a true reflection of the high standards upon which we pride ourselves. We always want our guests to feel delighted about their stay with us, therefore we would love to get the opportunity to welcome you back again soon whereby we will aim to improve on your stay experience. Sincerely, Maria Ksiazczak General Manager

Excellent

TripAdvisor rating 5.0/5

smkhantenerife Business - 23/01/2021 TripAdvisor review

Stay for two weeks for work holidays hotel is in very good location near to every thing wifi is very good staff are helpful specially maria on the reception. Only small issue was the main entrance door was tricky to Open will be staying again.

Dear Smkhantenerife, Thank you for taking the time to leave a review, we are delighted to read that you had an excellent stay with us! I am glad that our location suited your needs and that you found our team to be helpful. I will make sure to share your positive comments with them. I’ve noted your feedback about our entrance door and will be informing our maintenance manager to look into this. Thank you again for your feedback, we look forward to welcoming you back in the future.
Customer review rating 2.5/5

Kemal Business - 13/01/2021 Confirmed reviews ALL

This is my second time in this hotel. However this time the room was cold, I informed the reception desk and got some advice on how to run the air conditioning unit. Actually it was blowing just a little amount of hot air but I thought it will get better. Unfortunately, I fall asleep after a while but at night I noticed that air condition was not properly working and it was cold. I choose to stay under the duvet at that time. Air conditioning systems need to be checked as they are not working properly and I think air filter was blocked with dust.

Dear Kemal, Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry to see that your stay did not meet your expectations. We are sorry to see that you experienced some issues with air condition : we will get our maintenance team to have a look at this. We are delighted, however, that apart of this you had good experience. We hope to welcome you back whereby we will aim to improve your stay experience. Sincerely, Maria Ksiazczak General Manager

Ideal location and price. Had a good stay

Customer review rating 3.5/5

Imtiaz S. Couples - 26/12/2020 Confirmed reviews ALL

Had a good experience, very close to where my daughter moved to. Not far from amenities. My only issue was there were no tea making facilities in the room. The main reception staff were friendly and approachable. Will use again as local to where my daughter is living.

Very nice stay

Customer review rating 4.5/5

John B. Business - 21/12/2020 Confirmed reviews ALL

We had a nice clean, comfortable room. The staff were friendly and efficient. Overall, a experience for a budget hotel.

Could have been better

Customer review rating 3.0/5

Anonymous Families - 14/12/2020 Confirmed reviews ALL

Not sutisfied

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry the heater did not work, I wasn't aware that we had a problem with that heater and I will be sure to look at it with my maintenance team asap.The reception team are also on duty to try and fix such issues, or they can provide a plug in heater. I do hope to welcome you back, perhaps with the heater working, you will have a more enjoyable stay. Sincerely, Maria Ksiazczak General Manager

Parking Fine

Customer review rating 0.5/5

Qamrul H. Couples - 11/12/2020 Confirmed reviews ALL

I stayed here for one night, very small tv, empty room, think it needs updating. However in the morning went to the car park and I got a parking ticket which now I have to pay

Dear Qamrul H., Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry to see you did not enjoy your stay with us. Firstly, The hotel does not advertise any free parking on any website. The car park we direct our guests to is the closest and cheapest one £6 for 24 hrs. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Ksiazczak General Manager

Clean rooms

Customer review rating 4.5/5

Scarface Couples - 09/12/2020 Confirmed reviews ALL

Polite and helpful staff, clean rooms, well worth the budget price

Dear Scarface, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased that you found my team polite and helpful and that you enjoyed your stay. I'm thrilled that all aspects of your visit exceeded you expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Ksiazczak General Manager

Bad

Customer review rating 1.0/5

Mr N. S. Families - 07/12/2020 Confirmed reviews ALL

Waited ages for hot water very cold rooms rooms would not heat up

Dear Nanak S., Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry the heater did not work, I wasn't aware that we had a problem with that heater and I will be sure to look at it with my maintenance team asap. The reception team are also on duty to try and fix such issues, or they can provide a plug in heater. Due to low occupancy the hot water take longer than usual so that why we advise all our guest to open the water tap few minutes before taking shower . At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Ksiazczak General Manager

goof

Customer review rating 4.5/5

Nicola R. Business - 05/12/2020 Confirmed reviews ALL

good

Dear Nicola r. We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased that you had a good stay. I hope to welcome you back to the hotel soon. Sincerely, Maria Ksiazczak General Manager

Very clean and very safe

Customer review rating 5.0/5

Mary M. Couples - 01/12/2020 Confirmed reviews ALL

Great staff great manners very clean come back again very reliable

Dear Mary McCDonagh, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. It is a pleasure to see that you enjoyed your stay at our hotel and that you appreciated our efforts into making your experience as pleasant as possible. Thank you very much for the lovely feedback and we all hope to welcome you back very soon! Sincerely, Maria Ksiazczak General Manager

Safe check in walking distance from station

Customer review rating 3.5/5

Phil R. Business - 21/11/2020 Confirmed reviews ALL

Only stayed for one night so it was ok for that purpose but could not get hot shower in morning and none from tap either

Dear Phil R., We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased overall your stay was a positive one. We will look to improve where possible and hope too welcome you back soon. Sincerely, Maria Ksiazczak General Manager

Great staff - shame about the guests!

Customer review rating 4.0/5

Diane &. D. Couples - 21/11/2020 Confirmed reviews ALL

Been staying here regularly over last few weeks to visit a terminally ill close family member. All staff have been great - helpful, supportive & sensitive - especially since Lockdown 2 & necessary hotel changes. Unfortunately can’t say same about other guests: rowdy (police called), flouting COVID restrictions (face coverings & social distancing from staff & other guests) - as well as normal restrictions (smoking in lifts, at entrance & other common areas & bringing non-residents to their rooms). But throughout the staff have coped admirably - doing their best to protect us & themselves from these ‘key worker’ guests & trying to keep us all safe - even when left alone on duty for 12 hour stretches. They’ve also filled their unusually empty time at Reception, by taking the opportunity to do extra cleaning work eg giving the floor & grouting of the out-of-bounds breakfast area & largely deserted reception a thorough clean: very impressively too! Polish Manager Maria, Lithuanian Gedis (?j, French Diana, friendly Italian girl whose name I can’t remember - all have done an excellent job in very difficult circumstances. And always with good cheer & a smile - never a complaint about their lot, or any guest. I hope that Ibis senior management recognise & appreciate their effort & achievements as much as my husband & I do. Thank you all - hope to see you soon!

Dear Diane & D., We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am really pleased that you keep coming back and its great to hear that you find the team great, helpful and sportive. I will share your comment with our team and I am sure they will be delighted to hear your feedback. We can only apologise for the disturbance caused by other noisy guests but unfortunately the hotel can’t really be blamed. As you mention the team on duty did best to handle the situation as quickly as possible in order to minimise the disturbance while ensuring for our guests safety. We have already handled your comments over to our Maintenance and Housekeeping team and shall work to improve our service. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Maria Ksiazczak General Manager

Very pleasant and welcoming staff

Customer review rating 3.5/5

Don Business - 20/11/2020 Confirmed reviews ALL

Staff were A** attentive Main issue is lack of parking and drink making facilities

Dear Don, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased that overall you enjoyed your stay and that you found team pleasant and helpful. Unfortunately the hotel doesn't have parking, the car park we direct our guests to is the closest and cheapest one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Ksiazczak General Manager

Well located

Customer review rating 3.5/5

Steven B. Business - 19/11/2020 Confirmed reviews ALL

I fully appreciate that this is a budget hotel & were in the middle of a pandemic. But there were some issues that i feel have to be addressed. I was unable to have a shower in the three mornings i was there. I was informed by the staff after i complained, that the water had to be left running for fiveteen minutes for the water to become hot, which it didn't & a complete waste of resources. I had to complain that my room had not been made up, therefore no clean towels. Breakfast had to be taken back to my room to be consumed, no choice of cereals only cornflakes, no cheeses, no yogurt. Staff at reception were friendly & courteous, but is that good enough when let down in other areas?

Dear Steven B., We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased that overall you enjoyed your stay and that you found my team friendly. We also apologise for all issues you had throughout your stays. We have already handled your comments over to our Maintenance and Housekeeping team. We hope to welcome you back whereby we will aim to improve your stay experience. Sincerely, Maria Ksiazczak General Manager

Enjoyed the stay staff very friendly, air con unit very loud even when off during night and could have done with an extra pillow.

Customer review rating 3.5/5

Amelia. Couples - 13/11/2020 Confirmed reviews ALL

Was a pleasant stay. Air con unit very loud even when off. And duvet cover had a stain.

Dear Amelia, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased that you found my team very friendly. I will be sure to pass your feedback onto the housekeeping company we use and I am sure the head housekeeper will investigate. Please be assured that this is not a true reflection of the high standards upon which we pride ourselves. I hope that we will have the opportunity to welcome you back and better serve you in the future. Sincerely, Maria Ksiazczak General Manager

Good stay

Customer review rating 5.0/5

Emmanuel Business - 11/11/2020 Confirmed reviews ALL

Very welcome

Dear Emmanuel, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. It is a pleasure to see that you enjoyed your stay at our hotel and that you appreciated our efforts into making your experience as pleasant as possible. Thank you very much for the lovely feedback and we all hope to welcome you back very soon. Sincerely, Maria Ksiazczak General Manager

Hassle free overnight stay

TripAdvisor rating 5.0/5

marty-solo-traveller 01/10/2020 TripAdvisor review

Stayed overnight before an early flight from airport, online check in before i even stepped into hotel was simple. Simple case of short walk into city centre for food and a couple drinks, easy walk back after curfew kickout. Reception can rustle up a taxi in about ten mins, even at about 3:30am.

Dear marty-solo-traveller, Many thanks for your feedback. We are glad you had a nice time at Ibis Budget and that our hotel could satisfy your needs for a quick stay. Thank you for your nice words. Kind regards, Melissa Campagnaro Assistant Manager

One night stay

TripAdvisor rating 4.0/5

joseph h 02/02/2020 TripAdvisor review

Hotel is bàsic, but ticks the right boxes. Great bed, good shower, very friendly and efficient staff. Perfect location for a Man City game, as it is roughly halfway between Piccadilly station and the Etihad. Only one real gripe, and that is the lack of a hot breakfast option.

As expected

TripAdvisor rating 4.0/5

Rodrigue T Business - 20/01/2020 TripAdvisor review

Clean rooms, firm beds, lovely staff. Shame that there is no shower gel provided, that's a bit cheap for a hotel (and making it pay for it). And hotel needs to start catering for vegans at breakfast, choice was very limited.

Dear Rodrigue, We very much appreciate you sharing your thoughts with us. I am glad you had a good time at the property. Being a budget hotel means that we do offer just basic facilities and minimal rooms layout. For these reasons, we provide bare soap in the room, but we do sell shower gel 24/7 at the Reception area. Our breakfast is continental and we have a few alternatives in case of someone having food allergies. We also offer vegan option, but, as it is the less common, we require to know it in advance to arrange it at our best. For the future, feel free to contact us if you would like to arrange it for your reservation. Many thanks again for your feedback and we hope to welcome you back soon. Kind regards, Melissa Campagnaro Assistant Manager

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