Dear Lynn S., Thank you for your review. While we are pleased to hear that you found our location convenient, I am sorry to learn that other aspects of your stay did not meet your expectations. As an ibis Budget hotel, tea and coffee facilities are available as an optional extra rather than being included as a standard room amenity. However, I understand your disappointment, particularly given the room rate paid during your stay. I am also sorry to hear that you found the room cold and that it did not provide the level of comfort you were expecting. Guest comfort is extremely important to us, and I regret that we fell short on this occasion. Thank you for taking the time to share your feedback. We value all guest comments as they help us identify areas where improvements can be made and enhance the experience we provide. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Nehal A., Thank you for your wonderful review. We are delighted to hear that you enjoyed our excellent location and found the hotel to be budget friendly. It is great to know that our team provided a friendly and helpful welcome when you arrived, as we always strive to make our guests feel comfortable from the moment they check in. We are also pleased that you found the room convenient and appreciated the variety of shops and amenities nearby. Our location is something many guests value, and it is wonderful to know that it helped make your stay more enjoyable. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your perfect score and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Mary B., Thank you for your review. We are delighted to hear that you found the hotel inexpensive, clean, and suitable for your short stay. As an ibis Budget hotel, we aim to provide simple, practical accommodation for guests looking for a comfortable place to stay, so it is wonderful to know that we met your needs. Your kind comments about our team are especially appreciated. Providing helpful and accommodating service is something we take great pride in, and it is always rewarding to hear when our staff have made a positive impression. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Ahmed S., Thank you for your wonderful review. We are delighted to hear that you found our hotel well located and that it helped make your visit to Manchester easy and enjoyable. Being conveniently situated close to transport links, the city centre, and many local attractions is something many of our guests appreciate, so it is fantastic to know that our location worked so well for you. Our team works hard to provide clean, comfortable, and affordable accommodation, and receiving a perfect score is always incredibly rewarding. We are pleased that we were able to contribute positively to your stay. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your kind feedback and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Tomislav L., Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us and that our location worked so well for your visit to Manchester. It is fantastic to know that you found the hotel well located, with convenient access to the tram and train station, making it easy to explore the city. We are also pleased that you found your room comfortable and enjoyed the cosy atmosphere of the hotel. As an ibis Budget hotel, we aim to provide clean, practical, and affordable accommodation, so it is wonderful to know that we met your expectations. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your perfect score and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Richard T., Thank you for your review. While we are pleased to hear that you chose to stay with us, I am sorry to learn that your experience did not represent the value for money you were expecting. As an ibis Budget hotel, our rooms are designed to be simple, practical, and affordable, with a focus on providing the essentials for a comfortable stay. We understand that the room design and breakfast offering may not suit everyone's preferences, particularly when compared to full-service hotels. We appreciate your feedback regarding both the room and breakfast. Guest comments are extremely valuable to us as they help us understand where we can improve and enhance the experience we provide. Thank you for taking the time to share your experience. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear David H., Thank you for your fantastic review. We are delighted to hear that you had a great stay with us and that you found the room clean, tidy, and equipped with everything you and your partner needed. It is wonderful to know that our location worked so well for your visit and that you found the hotel easy to find and conveniently close to the places you wanted to visit. Providing clean, comfortable, and affordable accommodation in a great location is exactly what we strive for, so your kind feedback means a great deal to us. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your perfect score and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Ffion H., Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us and found it to be such great value for money. It is fantastic to know that our location worked perfectly for your concert or night out and that you were pleased with both the service and the room. Your kind comments about our team are especially appreciated. Providing friendly and welcoming service is something we take great pride in, so it is wonderful to know that this helped make your stay even more enjoyable. We also appreciate your feedback regarding the toilet size. As an ibis Budget hotel, our rooms are designed to be compact and practical, but we are glad that, overall, you felt the experience offered excellent value and that this did not detract too much from your stay. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre

Dear Eilidh D., Thank you for taking the time to share your feedback. I am very sorry to learn of the circumstances that prevented you from staying with us and hope that everything is now resolved regarding your family emergency. I am also sorry to hear that you were disappointed with the assistance you received when contacting the hotel. While some reservations are subject to specific booking terms and conditions, we understand that unexpected situations do arise, and I regret that you were left feeling unsupported during what was clearly a difficult time. I am further sorry to learn that you have not received a response to your email. This is certainly not the level of service we aim to provide, and I apologise for the frustration this has caused. Thank you for bringing this matter to our attention. We appreciate your feedback and regret that this experience has left you with a negative impression of both the hotel and the brand. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Lyndsey B., Thank you for your review. I am very sorry to hear that the condition of the room did not meet your expectations. Cleanliness is one of our highest priorities, so I am particularly disappointed to read your comments regarding mould in the bathroom and shower area, as well as the cleanliness around the window. Please accept my sincere apologies for these issues. This is certainly not the standard we strive to maintain, and your feedback will be shared with both our housekeeping and maintenance teams so that the areas you have highlighted can be investigated and addressed. Thank you for bringing these concerns to our attention. We value all guest feedback as it helps us identify areas where improvements are needed and ensures we continue to enhance the experience we provide. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Michael N., Thank you for your review. We are delighted to hear that you enjoyed our convenient location close to the railway station and found the hotel clean and tidy throughout your stay. It is wonderful to know that our facilities met your expectations and provided everything you needed for a comfortable visit. As an ibis Budget hotel, we aim to offer practical, affordable, and well maintained accommodation in a convenient location, so it is great to hear that we delivered on these aspects during your stay. Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your kind comments and hope to welcome you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Matthew V., Thank you for your review. While we are pleased to hear that you found our location convenient, I am sorry to learn that your stay did not fully meet your expectations. As an ibis Budget hotel, our rooms are designed to be simple and practical. However, I am disappointed to hear your comments regarding cleanliness under the bed and the odour in the room. This is certainly not the standard we aim to provide, and I apologise for the inconvenience caused. Thank you for bringing these matters to our attention. We take guest feedback seriously and will share your comments with our housekeeping team so that we can continue to improve the experience we provide. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Elen M. O., Thank you for taking the time to share your feedback. We are pleased to hear that our location was convenient for your visit to Co-op Live and that you found our team friendly and efficient during check in. It is also appreciated that you recognised the hotel as a budget-friendly option for concert stays. However, I am sorry to learn that some aspects of your stay did not meet your expectations. Your comments regarding the condition of the furniture, the comfort of the pillows, the bathroom sensor, and the lack of a hand towel have been noted. We appreciate this feedback, as it helps us identify areas where improvements can be made. As an ibis Budget hotel, our rooms are designed to be simple and practical, but we understand that guests still expect comfortable facilities and attention to detail. I am also sorry to hear that the cleanliness of the table in one of the rooms was below the standard we strive to maintain. Thank you for your balanced feedback. We are pleased that, overall, you enjoyed a positive stay and that our location and service helped make your concert trip enjoyable. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Paul W., Thank you for your review. We are pleased to hear that you found our team helpful and pleasant throughout your stay. Providing friendly and welcoming service is something we take great pride in, so your kind comments are greatly appreciated. We also appreciate your feedback regarding the room. As an ibis Budget hotel, our rooms are designed to be simple, practical, and affordable, providing guests with everything they need for a comfortable stay. We are pleased to know that the room met your needs and worked well for your visit. Thank you for choosing to stay with us and for taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Anna K., Thank you for your wonderful review. We are delighted to hear that you had a great stay with us and found the hotel to be excellent value for money. It is fantastic to know that you found the bed comfortable, enjoyed the shower pressure, and appreciated the cleanliness of the room. Your kind comments about our reception team are especially appreciated. Providing a friendly and welcoming service is something we take great pride in, so it is wonderful to hear that our staff helped make your stay even more enjoyable. We are pleased that the hotel provided everything you needed for your overnight stay and that you left with such a positive impression. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your feedback and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Roy d., Thank you for your wonderful review. We are delighted to hear that you had a brilliant stay with us and found the hotel quiet, comfortable, and convenient for rail services. It is great to know that our location worked so well for your visit and that you enjoyed the value and comfort we strive to provide. Your kind comments about our staff are especially appreciated. Providing a friendly and welcoming service is something we take great pride in, and it is always rewarding to hear when our team has helped make a guest's stay more enjoyable. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your perfect score and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Lesley A., Thank you for your wonderful review. We are delighted to hear that you enjoyed another comfortable stay with us and that our location was convenient for the railway station. It is especially pleasing to know that you found the room comfortable and were able to enjoy a peaceful night's sleep despite being so close to the city centre. We are particularly grateful for your continued loyalty and are honoured that this was your second visit. There is no greater compliment than a returning guest, and we are thrilled that we were able to meet your expectations once again. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your kind feedback and look forward to welcoming you back for your third visit soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Fiona P., Thank you for your wonderful review. We are delighted to hear that you found your room clean, comfortable, and great value for money. It is especially pleasing to know that you appreciated the quality of the bed, bedding, and towels, as we understand how important these details are in ensuring a comfortable stay. We are also grateful for your comments regarding our team. Providing friendly and helpful service is something we take great pride in, so your kind words will be shared with the staff. Thank you for your feedback regarding the tea and coffee facilities. As an ibis Budget hotel, kettles and refreshment trays are available as an optional extra, and we are pleased to hear that you found this service convenient and reasonably priced. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your perfect score and look forward to welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street

Dear Kathleen M., Thank you for your review. We are delighted to hear that you enjoyed our great location, found the beds comfortable, and appreciated the cleanliness of the hotel. It is also wonderful to know that you were able to enjoy a peaceful stay without disturbance from outside noise. However, I am sorry to learn that the shower temperature did not meet your expectations. We understand how important a hot shower is for our guests' comfort, and we apologise for the inconvenience caused. I am also sorry that the breakfast selection did not fully meet your expectations. We appreciate all feedback regarding our breakfast offering as it helps us review and improve the variety available to our guests. Thank you for choosing to stay with us and for taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon. Kind regards, Maria Ksiazczak General Manager Ibis Budget Manchester Centre Pollard Street