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ibis budget Manchester Centre Pollard Street 2 stars

Customer review rating 4.0/5 9,669 reviews

ALLSAFE approved hotel

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ibis budget Manchester Centre Pollard Street
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+ 5 Services

Hotel extras

  • Located near Manchester Palace Theatre

  • Central location, with plenty of nearby transport links

  • Walking distance to Etihad Stadium, home of Manchester City

  • Located just 1km from Manchester Piccadilly train station

  • Nearby landmarks include Manchester Town Hall and Chinatown

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • Snack & beverage machine Paying
Business services
  • Copy/print service available Paying

Hotel location

ibis budget Manchester Centre Pollard Street

2 Pollard Street
M4 7DB manchester
united kingdom

Tel: +442076601678

Fax: (+44)2076601678

Check-in from 14h00

Check out up to 12h00

  • IBIS BUDGET MANCHESTER CENTRE : 

  • BY TRAM :  NEW LSLINGTON

  • By plane

    MANCHESTER At 16.3km / 10.13 miles

  • By train

    MAN PICCADILLY At 1km / 0.62 miles

  • By train

    PICADILLY At 1.3km / 0.81 miles

  • By train

    VICTORIA At 2.5km / 1.55 miles

GPS :53.481301, -2.218289

Our accommodation(s)

Our guest reviews for
ibis budget Manchester Centre Pollard Street

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

9,669 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,812 reviews

Clean and efficient

Customer review rating 5.0/5

Peter H. Couples - 24/07/2021 Confirmed reviews ALL

Lovely to see Gedi again. Thank you for such brilliant hospitality.

Poor customer service

Customer review rating 0.5/5

Omar Couples - 23/07/2021 Confirmed reviews ALL

The lady at the counter was very rude, badly spoken. Asked for ID which is fair as it was myself that the booking was under but also asked for ID from my wife ? Which was unnecessary and would not explain why. Very rude and disrespectful. She said either I show ID For my wife or I get out.

Excellent staff & manager

Customer review rating 4.0/5

Mahendra B. Families - 20/07/2021 Confirmed reviews ALL

Pleasant stay. A few issued & were rectified immediately

Great value for money

Customer review rating 5.0/5

Jonathan F. Business - 20/07/2021 Confirmed reviews ALL

Great check in, AC worked well in 30 degrees, so a comfortable quiet nights sleep.

Fantastic Hotel

Customer review rating 5.0/5

Kev L. Solo - 20/07/2021 Confirmed reviews ALL

This is a fantastic hotel, good sized well maintained rooms with an excellent level of cleanliness. All of the staff are very friendly, helpful and attentive and cannot do enough for you. Reasonable prices and a great location it is a 10 out of 10 from me.

good stay

Customer review rating 5.0/5

Mark Friends - 18/07/2021 Confirmed reviews ALL

great stay, friendly staff

Great location, helpful staff, good stay.

Customer review rating 4.5/5

Francis G. Families - 17/07/2021 Confirmed reviews ALL

Helpfu staff, good rooms, defo be back. Right next to metro link.

Not good

Customer review rating 0.5/5

Anonymous Families - 17/07/2021 Confirmed reviews ALL

It was not a good experience we checked in on Sunday and our room didn’t get cleaned to Thursday after multiple times going down and requesting so almost every other day had to ask for towels for the trash to be taken and being promised that it’s been booked to be clean

Noisy, uncomfortable, grimy

Customer review rating 1.0/5

Thomas Business - 16/07/2021 Confirmed reviews ALL

The most convoluted and complicated check-in process i've ever been through, a room that does a disservice to the word "budget", paper thin walls, aircon & ventilation devices that make so much noise it's impossible to sleep but unfortunately not enough noise to drown out the sound from people in the rooms on either side, above and below you, nor the sound of people stomping down the corridor. The "bed" was actually a wafer thin foam block over a solid board and the whole room had clearly been rebuilt and repaired several times to lower and lower standards each time. Did i mention the shower door touches the bed whilst the toilet is in a cupboard so small you can't actually shut the door whilst sitting on it?

Good stay

Customer review rating 5.0/5

S K. Families - 14/07/2021 Confirmed reviews ALL

I had very good experience with ibis hotel (should be a kettle in the room) for early brew because sometimes don't feel like going out to have a brew .overall everything was great .

WELL LOCATED

Customer review rating 4.5/5

Mr. L. G. Solo - 13/07/2021 Confirmed reviews ALL

EXCELLENT

Straightforward and late check out. Sweet

Customer review rating 4.5/5

G. Couples - 11/07/2021 Confirmed reviews ALL

It's a place to stay over night. Does it well at a great price. Why not 10 out of 10? Toilet a bit cramped

Dear G., We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am really pleased that you enjoyed your stay and hope to welcome you back soon. Sincerely, Maria Ksiazczak General Manager

well located for reason of visit

Customer review rating 4.0/5

Paul P. Families - 11/07/2021 Confirmed reviews ALL

budget means budget but friendly welcome at 11pm, nice air conned room, fantastic power shower in the morning but bed was sleeping on the pavement, nice continental breakfast choice as well.

Dear Paul p., We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased that you enjoyed your stay. I will be sure to pass on your comments to Pasquale. Our team works very hard to deliver exceptional service and experience to all of our guests and it is always a pleasure to see positive comments like yours. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Ksiazczak General Manager

Good location

Customer review rating 4.0/5

Anonymous Friends - 10/07/2021 Confirmed reviews ALL

Good: Location, breakfast and shower To improve: really noisy outside in the corridors and also the air conditioning unit³

Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. We apologise for issues you had throughout your stays. We have already handled your comments over to our Maintenance and Housekeeping team and shall work to improve our service. I am pleased that overall you enjoyed your stay and I hope to welcome you back soon. Sincerely, Maria Ksiazczak General Manager

TV not working, squeaky air conditioning unit

Customer review rating 2.5/5

Roger L. Families - 05/07/2021 Confirmed reviews ALL

TV not working, squeaky air conditioning unit. If it wasn’t just a place to rest after a few beers, it would be intolerable

Dear Roger L., Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that your experience was not as you were expecting. The team are on duty 24 hours and will resolve any issues within the room right away or we can alternatively provide another room. Maintenance engineer will carry further investigation and will take all necessary actions to avoid reoccurrences. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Ksiazczak General Manager

Very bad hotel in the world

Customer review rating 0.5/5

Saaj M. Couples - 04/07/2021 Confirmed reviews ALL

Very small toilet and shower. No cups to drink water. Worse than a cowboy hostel. Total Waste of money in the heart of Manchester.

Dear Saaj A., Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that your experience was not as you were expecting. May I inform you that the team are on duty 24 hours and could resolve any issues within the heating right away or they could alternatively provide another room. I will be sure to share your feedback with all my team and ensure we make improvements where possible.Thank you for letting us know your concerns as guest feedback is invaluable to our efforts to continually improve the quality of our services. I hope that you'll give us the opportunity to welcome you back in the future. Sincerely, Maria Ksiazczak General Manager

Great budget hotel

Customer review rating 4.5/5

Lou Business - 03/07/2021 Confirmed reviews ALL

I stayed here for 5 days to deliver a work course. The room was basic, but what i expected. The location ​was superb as i was close enough to walk to the etiad, or the tram/bus stop if i wanted to catch public transport. All the staff were all super friendly. and helpful. There are no drink making facilities in the room so i popped down to reception to get hot water for my tea... didn't realise until day 3 a kettle could be hired for £10 refundable deposit. It was fine staying alone or with a partner but the location of the shower (being in the bedroom rather than a bathroom) is a bit weird. I have checked out the rates for a later date for an event at the etiad, the rates are massively inflated, over £200/ night. I wouldn't pay that to stay here however i thought £30ish/ night was ok. All In all would definitely recommend and visit again, just not at inflated prices.

Dear Lou, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased that you found my team super friendly and helpful and that you enjoyed your stay. I'm thrilled that all aspects of your visit exceeded you expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Ksiazczak General Manager

Very good stay

Customer review rating 4.5/5

James K. Solo - 02/07/2021 Confirmed reviews ALL

Booked as a walk in guest, nice spacious room, employee very helpful

Dear James K., We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am really pleased that you enjoyed your stay and hope to welcome you back soon. Sincerely, Maria Ksiazczak General Manager

Decent for the price

Customer review rating 1.5/5

Anonymous Couples - 02/07/2021 Confirmed reviews ALL

Room smelt of cigarettes smoke. Cobwebs around the room. Toilet light did not work. But it was well located and decent for the price.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Firstly, I would like to sincerely apologise for the shortfall in the standard of cleanliness you've encountered on this occasion. Please be assured that this is not a true reflection of the high standards upon which we pride ourselves. I will be sure to pass your feedback onto the housekeeping company we use and I am sure the head housekeeper will investigate. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Ksiazczak General Manager

Excellent

TripAdvisor rating 5.0/5

smkhantenerife Business - 23/01/2021 TripAdvisor review

Stay for two weeks for work holidays hotel is in very good location near to every thing wifi is very good staff are helpful specially maria on the reception. Only small issue was the main entrance door was tricky to Open will be staying again.

Dear Smkhantenerife, Thank you for taking the time to leave a review, we are delighted to read that you had an excellent stay with us! I am glad that our location suited your needs and that you found our team to be helpful. I will make sure to share your positive comments with them. I’ve noted your feedback about our entrance door and will be informing our maintenance manager to look into this. Thank you again for your feedback, we look forward to welcoming you back in the future.

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