Mercure Oxford Hawkwell House Hotel

Mercure Oxford Hawkwell House Hotel

Customer review rating (ALL Rating) 4.6/5 842 reviews

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Hotel extras

  • Set among 3 acres of gardens

  • Quiet location with free on-site parking

  • Pet-friendly

  • 40-minute walk along the River Iffley to Oxford

  • Restaurant and bar with outdoor terrace

ALLSAFE approved hotel

Hotel location

Mercure Oxford Hawkwell House Hotel

Church Way, Iffley Village
OX4 4DZ OXFORD
United Kingdom

GPS:51.731939, -1.233364

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Pets welcome
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TERRACE BAR

Our stylish terrace bar overlooks the landscaped gardens and the terrace provides an idyllic spot for al fresco dining. Enjoy an array of classic tipples including the hotel's signature cocktail "Shackleton's Revenge."

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  842 reviews

TripAdvisor Rating  4.0/5  1,497 reviews

Excellent location, very good accomodation

Customer review rating 5.0/5

Susan J. Couples - Confirmed reviews ALL

A very pleasant stay, bed and pillows were very comfortable, rooms clean and loved the décor around the whole hotel. Breakfast the best I have had in a hotel and Wendy and her team were amazing - excellent customer service.

Dear PHILLIP S., We very much appreciate your comments regarding your stay at the Mercure Oxford Hawkwell House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Jefford General Manager

Lovely hotel

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Most staff were lovely but the whole experience was let down by the attitude of reception staff.

Poor front desk and booking service

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Having previously stayed here we stayed again and this time so disappointed won’t bother again. Having booked 2 rooms and having an email to show that both rooms were paid the internal systems stated one room wasn’t paid for. As I wasn’t at the checking in my father proceeded to pay again for his room. Despite showing this evidence to the front desk, to whom you can hardly hear or understand they said someone would phone me on the next working day. No phone call so more following up for an over payment of £234 to eventually say it would be credited back. No apology no explanation just it would be credited. Poor customer service which is a shame as some of the back of house are the best there is.

Dear . S., Thank you for taking the time to tell us about your experience at the Mercure Oxford Hawkwell House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am personally investigating the issues that arose during your stay. As the level of service you received was poor and well below our normal level of service. Should you you wish to return in the future I will personally make the booking for your at a special rate. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nick Jefford General Manager

Probably best Mercure in UK

TripAdvisor rating 4.0/5

pekao Families - TripAdvisor review

Our second stay was so much better as we there was no wedding in the hotel. That meant peaceful night. We love retiring here after visiting multiple Oxford colleges. I wanted to commend young man at reception - nothing was too much for him. He helped us with bedding for sofa bed which to our surprise turned to into… a bunk bed! My daughter was a bit apprehensive sleeping upstairs so we were offered change if the room but we were already settled and accepted the situation. It was unexpected as we have stayed in the very same room earlier this tear and had normal sofa bed. You may want to check it in advance when booking family room. I enjoyed usual perks of elite Accor status like free breakfast, complimentary drinks and welcome gift. Rooms are spacious, clean, bathtub is great for tall people - you can really stretch your legs! Aircon has a heating option up to 25 degrees or you can open windows if you like fresh air. I love the concept of Oxford fashion featuring everywhere. With 2 hrs drive from London it is lovely place for a break. Probably the best Mercure in UK. See you soon!

Good location

Customer review rating 4.0/5

Icg Families - Confirmed reviews ALL

2 nights for a family gathering.

Dear IAN G., We very much appreciate your comments regarding your stay at the Mercure Oxford Hawkwell House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nick Jefford General Manager

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Other web-users rate our hotel

  • 493 reviews 9/10 Location
  • 775 reviews 8.1/10 Room
  • 839 reviews 8.8/10 Service
  • 14 reviews 7.1/10 WiFi
  • 424 reviews 8.4/10 Comfort
  • 377 reviews 8.9/10 Breakfast
  • 306 reviews 9.3/10 Vibe
  • 291 reviews 8.3/10 Amenities

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