Everything was exceptional from the checking in until my departure, staff were helpful and the room comfortable

A lovely room but terrible neighbours was kept awake most the night with frequent loud sessions, would of been nice if staff members had intervened.

Check is now electronic meaning you cannot do pre- authorisation very easily and use the benfits of being Diamond status - namely the Dining/Spa rewards

great location, great room, easy check in

Great hotel but our room was quite cold this time round and we couldn’t turn up the heating but the hotel were quick to get us extra duvets etc

Our room was quite spacious and we had a very comfortable stay.

This is a quality Hotel however it is showing signs that it is becoming tired. Food in the Restaurant was great as was breakfast, but one small niggle was the time that the main bar closed. There is also no residents bar or facilities for after the main bar has shut we were informed. Considering the clocks were going back that night, would a little leeway not have been possible?

Great check in and nicely located hotel - parking was fine and the Lady on evening / morning duty (arrived 2am) for check in was lovely and very mindful of the late night. The room was great, well presented and air con was good! Unfortunately the bathroom was very hairy and multiple similar and some different hairs located in the towels and bathroom sink area. Reported via email to the hotel directly as check out was busy and needed to be on the road but 0 communication from the hotel after original email and a chase up email. Great hotel, unfortunately a bit dissatisfied with the post stay service on here. Photos were attached.

On arrival in our room we found a workmans jacket left on a chair and shaving hair in the sink. We reported this and the staff were happy to move us but we declined and just sorted ourselves. Staff were very apologetic and offered us a food voucher. Other than that, the stay was faultless on what must be one of their most busy weekends. All the food was good quality and service both in restuarants and bar faultless (they probably deserve a break themselves) and we will happily be back next year

I race at the Formula Ford Festival every year, and every year I cannot believe just how badly ran the hotel is. It is in an extremely handy location of course, which is why we keep coming back, hoping the experience will be better than the previous year. My wife sent an email on Sunday and is yet to receive a response. Very brief outline of this is that we booked a studio room for 5 nights in September with a note to say we need a cot in the room for our baby. Upon checking in (with a lot of luggage and our baby in a buggy) we were told we were on the 3rd floor and were pointed in the direction of the stairs. We went towards the stairs and were confused when we could not see a lift. We came back to desk to ask where the lift was and were told there was no lift. This is obviously not an issue, its an old building and not the staffs fault there is no lift, but surely when we request a cot on the initial booking, and also when the staff sees us with a buggy, we shoul dhave been put in an accessible room. We asked if there was a room on the ground floor, she checked and gave us another room, but when we went to that room we could see another person already checked into it. We kept the room on 3rd floor and did a few trips up and down with our luggage. The following morning (Wednesday 21/10) my wife used the gym with our baby asleep in the car seat. She said there were 3-4 other people using the weight areas of the gym while my wife was walking on the threadmill (weather was very bad outside) with the baby still asleep. One woman left the gym to complain about a baby being there. A staff member returned with this woman and shouted in the door something like "NO CHILDREN ALLOWED". My wife left the gym very upset, the other gym users were very annoyed at this woman and the staff member and were supporting my wife. I completely understand no U18 allowed in the gym, and would understand anyones frustration if it was a toddler running around or playing with the equipment, or if our baby was making any noises/upset. He was not bothering anyone and my wife was not asking anyone to be quiet or be careful etc, he was well out of everyones way. We cannot control what the public do and other people behaviours, but the staff member was completely out of line to shout "towards" my wife, he didnt even have the decency to enter the gym doors to speak to my wife about it and poilitely tell her the baby is not allowed. This behaviour is unacceptable for any staff member. That evening at 18:55, I was still at the track working when my wife went for a shower only to notice the shower gel/shampoo was empty. She called reception and asked for some to be brought up. 20 minutes later she called again, the phone rang for a number of minutes before someone answered. Another 20 minutes passed and no sign, so she called again but could not get anyone to answer the phone. A few minutes later (65 minutes after intitial call), someone arrived with the shower gel. Again, it is nobody elses fault but our baby was asleep at 7pm when she intitially tried to have a quick shower, so I am sure you can appreciate having to wait over an hour, without knowing when it was coming, was not ideal for her routine. On Friday morning (23/10) after breakfast my wife asked for the bed sheets to be changed as they had not been changed since Tuesday and our baby had gotten sick on them, receptionist confirmed our room was on the list to be done that morning. Friday evening we noticed this had not been done (nor were the bins emptied or towels replaced). We were heading out for dinner and asked if they could be changed while we were gone. The staff seemed very put out and said they would "try" see if they could find someone that can change the bed. I found this comment very unprofessional and strange for hotel staff to say. When we arrived back from dinner the bed was still not changed, but we did have fresh towels and bins emptied. Saturday morning again I asked for our bed to be changed and expressed the importance and the fact that we had already asked twice before. Staff member confirmed again it would be done. When we returned to the hotel that evening again it was not done. As we were heading out for dinner I again asked the staff member to ensure the sheets are changed and explained that this was the 4th request for them to be changed. She explained that she would look into why they were not changed the following day. This was my last night so of course a reason as to why it was not done was irrelevant to me and I pleaded with her that surely there is some staff member in the hotel at that time that can change a bed. When we returned that evening finally the bed was changed. It was insane the amount of times we had to ask. Other than the main issues outlined above, every single time I went to the room (probably 3-4 times a day for 6 days) my room key card would not work. My wifes worked all week but mine never did. Even after getting it changed at least 4-5 of the times I went straight from the desk to the room and it would not work. All day each day I had the key card in a pocket of my bag, not near any other cards or electrical items. Obviously this is not a big deal to happen a couple of times, but I am sure you can appreciate my frustration when as well as everything else going wrong, I had to go up and down to the 3rd floor without a lift around 20 times with a key that wouldnt work and often with a baby that I had to carry down and back up again. It is disapointing that nobody has replied to my wifes email yet, which will be going on a public review by end of today. I look forward to hearing from you.

Room was OK but tired Check in experience was impersonal could have got a better greeting at a Travel Lodge Note the room number entry requires you to press SHIFT to get the numbers up I entered my car registration but its unclear if that makes the booking for you if i receive a penalty I will not be paying it as when I asked your employee told me thats all I needed to do. As there was no receptionist I wasn’t given any information so had to carry my heavy bags the long way to room 270. Found out there is a short cut past the fitness and spa area after. I didn’t use those facilities but my son did he said there wasn’t anyone there to greet and ensure the facilities were understood. The room its was ok but for the price I am amazed it wasn’t serviced everyday - cheap teand coffee as well Staff were friendly but you seem to have cut back there were constant complaints at the bar as the team members were not present to serve your bar prices are extrodanary! Breakfast - toasters were very slow and no marmalade - one overworked team member - aweful english breakfast on tiny plates (no fried eggs black pudding etc) - coffee machine dissappointing - our second day we went to the trackside kentagon building we were served breakfast and fresh coffee so if we come again thats where we will go. They charge £11.50 for breakfast good value. You charged me £288 for the weekend £358 and £38 for breakfasts (~£680 total) for my son’s room on the ground floor. I would have considered it to be acceptable for ~£360 thats an over charge of £320. As mentioned I still don’t know if my parking was sorted as I only got a pre authorisation of £25 on my invoice no mention of parking. I would book again but only because of your conveinient location

Have been coming for over 12 years for the end of season finale of the British superbikes. It’s gradually deteriorating every year even though they know how many people will be staying. Not enough tables or seats in the bar or racing bar and never enough staff to cope with the numbers. The prices have drastically increased over the years with the services and hotel not improving. I’m hoping I’m wrong, but I believe this will be the last time I visit for the superbike finale, due to the extremely high prices for next year.

We stayed for 4 nights and the house keeper didn't come in at all, had to ask for more towels/tea/coffee etc and no fresh cups. First time at the mecure and rather disappointed to say the least. First morning of breakfast and there was barely anything out, one lady on her own and couldn't keep up. Bathroom tiles were cracked and the shower tray had broken away from the shower

Very pleasant stay

Empty soap dispensers. Air con did not work nor heating. Room was a little cold. But staff are super helpful

We come twice a year for the British Superbike races. We have stayed a fair few times now. The hotel is attached to the Brands Hatch racing circuit. Which is what we come for. They have changed the menu in the bar this year, and the change is not for the better. There is hardly anything on the menu that appealed to me.we tried some of the meals and was not impressed.

Not enough staff, breakfast tables left dirty, food not refilled, bar staff extremely slow waited 45 minutes for drinks, rooms grubby, very expensive all round, paid a lot of money for weekend, very disappointed

This was our fifth visit to the Mercure Dartford, which has always been an enjoyable, excellent experience. We were a little disappointed that the reception has been changed, and now very informal. However, on this occasion, on entering the room, there were fingerprints all over the dresser, and more importantly, there was toilet paper in a used toilet ! I immediately returned to the lady at a desk near the reception, and politely explained the issues with the room. I did expect a reaction to my complaint, not immediately, but did expect some sort of remedial action, but nothing, nothing at all happened. Finger prints are a little petty perhaps, but a used toilet is another level of uncleanliness to the presentation.

Great