Mercure Dartford Brands Hatch Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 366 reviews

Mercure Dartford Brands Hatch Hotel & Spa - Image 1
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Description

Hotel extras

  • 9 fully-equipped meeting rooms for up to 350 guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Our accommodation(s)

Hotel location

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
United Kingdom

GPS:51.358815, 0.25235

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  366 reviews

Customer review rating 5.0/5

Hemma D. Couples - Confirmed reviews ALL

I enjoyed my stayed

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pankaj Walia

Customer review rating 1.5/5

Jason B. Couples - Confirmed reviews ALL

Was not happy with my stay from start to finish.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pankaj Walia

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Do not stay here unless you are happy with constant disruption and a complete lack of communication from the hotel. During our stay we experienced repeated incidents where people knocked on our door and ran away while we were trying to sleep. This happened several times and was extremely unsettling. To make matters worse, there were loud building works taking place throughout the entire stay. From 9am to 5pm every day there was constant drilling and construction noise directly above us. The hotel checked us in without mentioning that any building works were taking place. Had we been informed beforehand, we would never have booked. We raised the issue with staff while we were staying, but nothing was done to resolve the situation. We were simply told that the manager would contact us on Monday. It is now Wednesday and we have still not heard anything. This was meant to be a special trip for us, but instead it was an incredibly frustrating and disappointing experience. The lack of transparency and the failure to follow up on a complaint is completely unacceptable. We will never stay here again and would strongly advise others to avoid booking until the construction work is finished.

Customer review rating 5.0/5

Christopher T. Couples - Confirmed reviews ALL

Very good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 5.0/5

Paul C. Couples - Confirmed reviews ALL

Great experience, room could do with a bit of work on it,and not as clean as it should be(spider web hanging from light,hair in shower

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Other web-users rate our hotel

  • 328 reviews 7.6/10 Location
  • 866 reviews 5.8/10 Room
  • 880 reviews 7.6/10 Service
  • 14 reviews 5/10 WiFi
  • 433 reviews 5/10 Food
  • 379 reviews 5.2/10 Cleanliness
  • 357 reviews 5.7/10 Comfort
  • 281 reviews 5.4/10 Amenities

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