Mercure Dartford Brands Hatch Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 383 reviews

Mercure Dartford Brands Hatch Hotel & Spa - Image 1
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Mercure Dartford Brands Hatch Hotel & Spa - Image 4

Description

Hotel extras

  • 9 fully-equipped meeting rooms for up to 350 guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Our accommodation(s)

Hotel location

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
United Kingdom

GPS:51.358815, 0.25235

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  383 reviews

Customer review rating 5.0/5

Nigel S. Solo - Confirmed reviews ALL

I have always loved the Mercure. The staff are all amazing, so friendly and helpful.

Dear Nigel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pankaj Walia

Customer review rating 0.5/5

Robert H. Couples - Confirmed reviews ALL

Was charged for parking even though reception said it was free

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pankaj Walia

Customer review rating 3.5/5

Peter S. Couples - Confirmed reviews ALL

We stayed in the category of a Privilege room, which would appear to have been recently refurbished. The amenities, such as Bathroom, Shower, TV were very good, however the room was soulless. By this I mean the room was a plain tone grey, with no pictures, or character, also no carpet. The advertised King Size bed was two made up single beds and pushed together. Apart from a small unit for items to hang, there was no further storage space, so nowhere to store jumpers etc. The coffee station is located in an unlit corner and had no cups and the tea mugs were to large to fit under the machine. Within the fridge we expected two bottles of water and orange juice and chocolate bars, however only one was provided apart from the water. This was rectified when pointed out at reception, however with two people scheduled to occupy the room we feel that we should not have had to point this out. I should add that we felt the reception, bar and staff in general were very welcoming, accommodating and helpful. As a Silver category client we have enjoyed many Mercure hotels stays in both the UK and Europe, which is why we were somewhat disappointed with the newly refurbished room.

Customer review rating 4.5/5

Yohannes S. Friends - Confirmed reviews ALL

Great

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pankaj

Customer review rating 4.0/5

Jill R. Couples - Confirmed reviews ALL

Lovely stay , great location, but could have done with an extra person to clear the tables in the reception area and the afternoon tea areas

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pankaj

Other web-users rate our hotel

  • 337 reviews 7.7/10 Location
  • 895 reviews 5.5/10 Room
  • 904 reviews 7.6/10 Service
  • 14 reviews 4/10 WiFi
  • 445 reviews 5.4/10 Food
  • 389 reviews 5.2/10 Cleanliness
  • 371 reviews 5.3/10 Comfort
  • 286 reviews 5.3/10 Amenities

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