Mercure Dartford Brands Hatch Hotel & Spa 4 stars

Decor shabby, shower panel completely adrift from shower base, breakfast dining area not clean with dead flys collecting on the ceiling sun blinds. We attended as part of a function. Unaceptable very long delay for our main meal apparently due to oven failure. Whilst waiting an adjacent table ordered a bowl of chips via room service and they arrived long before our meals. Staff were very apologetic.

Two night stay in the hotel& it was lovely

I stayed for 1 night and have to say I was disappointed although the room was large the bed was uncomfortable and had crumbs on the sheets, the shower pressure was poor and leaked all over the bathroom floor.

Always a great welcome from the reception team. Sarah, Juani, Mandy, Kerry and Jas always make me feel welcome. Scott in F&B is a great addition to the team

Had a lovely stay at the mercure hotel. I booked dinner and breakfast and both were with fast service and very nice food. The one downer was the fact the pool table was out of order as we were really looking forward to a few games in the bar. the bar service was excellent and love the racing theme! Ill certainly be returning.

Very reasonable, excellent location. Great breakfast

The place stinks. You had a water leak/sewage leak/over flowing bath, whatever the mantra you want to tell guests. but the corridors still smell. The place needs a refurb. Platinum is not honoured here. No free upgrade unless you ask and no cookies this time around. Conference room was not replenished for a conference all day, (3rd occasion). Staff are never there at the conferencing area when you arrive and you are left waiting. (With said woman of 30 years experience or as I call it, underperformed in year one and repeated underperformance 29 more years).

The staff are great, the whole hotel was very cold this stay especially in the restaurant I had to take an extra big cardigan to wear. My room was cold but I had a heater in the wardrobe which I used. Good was beautiful much better than previous stays other than the recipe change on Nasi Goreng the rice is different not sure I like it as much.

Everything is improving shame the hotel was so cold

4th time stayed here in last 2 months. Comfortable rooms, good food, friendly staff. Air con wasn’t working in the room though so room was a bit cold, but used the spare heater provided.

We came to relax on a short weekend break and spent a very nice time at the hotel.

Unfortunately during our stay the spa boilers broke resulting in no hot water and cold pool. The kitchen were short staffed and our dinner service took over 2 hours. The staff worked really hard but they seemed stretched and clearly fighting with dated and tired facilities.

mandy on reception at the brands hatch Mercyre is brilliant she makes you feel welcome and caters for all my needs making it simple and easy for my stay. Room was a great size but felt cold witht the heating I had to use the mobile heater to warm the room to my requirements. Room service was good and breakfast was very appealing and organised but the food was a little cold under the food heating so wasn't fantastic.

stayed for one night with family mainly to use the spa facilities. the hotel was clean and staff were very nice. we ate in the resturant which was nice and sat in the lounge for coffee which is a lovley area to sit and chat. the spa facilities, mainly the pool area was very busy, the pool was cold and there were lots of children splashing around. seeing as this is suppose to be a spa area and relaxing, this was very offputting.

First time stay for a few nights based on location, which was ideal for various activities across Kent. Foyer, themed bar and lounge area are very well presented matching the energy of Brands Hatch which is literally the other side of the fence. Staff were 100% helpful and friendly at all times. Accor Platinum status was recognised with room upgrade (thank you), fruit and drink voucher. The pool and spa area was very pleasant, and the gym surprisingly well equipped. There was a fitness studio available for classes, yoga etc. Food was plentiful and good value. Wifi was solid in public areas. My suggestions for possible improvements relate to the actual room (?96, the last Privilege room before the end of the corridor on the top floor). Bathroom was fine with great rain shower, bed comfortable and blackout curtains very effective. However, the wifi sitting at the desk was fairly woeful. The heater/aircon was temperamental (possibly a known issue as there was also an electric heater in the wardrobe). The furniture appeared a bit of hotch potch, with no obvious place to put some clothes. It was like it was half way through being changed, with the one main storage cupboard looking like a leftover ‘fridge cupboard’ with no shelving or contents except for a hairdryer. The mini-fridge itself sat in a small, different cupboard looking lost along the long wall under the TV. None of this was worthy of complaint at the time, but on reflection perhaps I should have expected more of a ‘Privilege’ room. Anyway please accept as constructive feedback as overall I had a very pleasant stay, and I would not hesitate to recommend this property. I look forward to returning next time I’m in the area. Thank you.