This is the third time we have used the Mercure Dartford Brands Hatch since 2019. The location is convenient for what we want to do in the South East. It was an efficient check-in by familiar staff because we had booked online taking advantage of Club Membership. Breakfast provides a variety of food to suit all tastes. There is a choice the restaurant or a motorsport themed bar area. Our evening meal in the restaurant, chosen from a wide menu, was excellent. The food was first class. Check-out was easy and quick. It is an ideal location for anyone visiting Brands Hatch and the East of London. Thank you for an enjoyable stay.

We had problems from the moment of arrival. We were greeted by a woman crying outside saying there was a fight about to “kick off” inside. Upon entry there was a very angry guest who had been accused of smoking in his room but he was strongly making his point that he hadn’t - so that wasn’t the hotels fault but just a little bit shocking. We got to our room to find the curtains grubby, the paint around the window frame coming off, mildew all around the window. A general stale smell in the room. The bathroom mirror lights were not working although, to be fair, someone came and fixed that quite promptly. The shower seal was not very good - more water on bathroom floor than anywhere else! To cap the miserable stay we had a faulty fire alarm go off at about 1.30 a.m. so we all had to congregate in the car part only to be advised that it was a false alarm and we could go back to bed but it could not be confirmed when the alarm will go off!! It did go off after about 10 minutes after returning to room. The staff were very courteous and as helpful as they could be.

I booked 2 rooms for 2 nights. Our room 240 had no light working in the hallway, reported to reception, nothing done. No hairdrier in the room. Two drawers were locked shut and the other 2 were falling apart, as the chipboard was disintegrating so we couldn't put any clothes in them. We had to ask for coffee and sugars and there was a moth infestation in the room. The maid obviously came in as there was a new bar of soap but the bed wasn't made bathroom not cleaned, toilet roll not replenished and bins not emptied. The other room was mostly the same except that their coffee cups had not even been washed and there was a moth in one of them. The coffee had been used and the empty packets turned upside down to look as if they were full.!!

Excellent customer service from Esther on check in and the room was very clean, breakfast was of a good standard and was constantly being topped up with fresh food with a good choice. It wouldn't be a venue to stay in if you didn't have a car as it is a little out of the way.

Staff very helpful and friendly, comfy bed, good size room. The food was very good, some healthy choices. Parking on site, better to book direct & then parking is included. Very close to Brands Hatch.