Mercure Dartford Brands Hatch Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.7/5 475 reviews

Mercure Dartford Brands Hatch Hotel & Spa - Image 1
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Description

Hotel extras

  • 15 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Our accommodation(s)

Hotel location

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
United Kingdom

GPS:51.358815, 0.25235

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  475 reviews

TripAdvisor Rating  3.5/5  875 reviews

I stayed here for a special occasion

TripAdvisor rating 5.0/5

Rachel_134675 TripAdvisor review

I recently had a stay with this hotel for a special occasion and was pleasantly greeted by Leah the receptionist she was very pleasant and friendly and extremely helpful she was very professional but was also a good laugh she always smiled and always helped me with whatever I needed

Birthday Spa Day with afternoon tea

TripAdvisor rating 5.0/5

Ronni L TripAdvisor review

A huge thank you to the wonderful team in the Spa, what a fabulous day. The staff were very attentive and we were treated like VIPs. The spa and changing rooms were warm, clean and enough people to have a friendly buzz without being overcrowded. The treatment was pefect ( facial and back massage). We had afternoon tea with a glass of fizz, and because 2 of us had nm birthdays we also had complimentary cheesecake! Definitely will be returning, thank you again for making this such a special day x

Fantastic experience

TripAdvisor rating 5.0/5

cheryl j TripAdvisor review

Had a wonderful day at Mercure Spa. Treatment was the best I've ever had. Staff made us feel very special and afternoon tea with fizz made the day just perfect. Staff were very attentive to our needs. A truly very special day. Thank you so much. We will definitely be back.

Brian goes above and beyond for all!!!

TripAdvisor rating 5.0/5

Kathleen C TripAdvisor review

Went here for a spot of Lunch with the husband. Just fantastic 👏 Brian on the bar was absolutely amazing, very polite helpful young man he was. The lobby was very busy due to some kind of function on but didn't faze Brian he took time with us to go through what drinks they had to offer and the menu we asked so many questions and he answer every single one. Once order Brian asked us to take a seat and he brought everything over to us 5 stats is not enough for this hardworking gentleman 👏 thank you for a pleasant afternoon.

Spa day and deluxe afternoon tea minus the deluxe!

TripAdvisor rating 3.0/5

Desres73 Families - TripAdvisor review

Pleasantly greeted on arrival. Experience of spa and facilities was great. Deluxe afternoon tea with fizz was booked for 2pm. Nothing deluxe about it! We arrived 10 minutes early. Unfortunately, there was only 1 member of staff running the bar, bar area and spa lunch/afternoon tea area. After 20 or so minutes my pot of tea arrived, 1 pot with a 1 cup teabag! The 1st cup I poured was ruined by a dodgy sachet of sweetener, I got a fresh cup which left me enough weak tea for 1.5 cups. No offer of fizz throughout. Over 40 minutes later I had to chase our food. Which finally arrived 15 minutes later - this was underwhelming- sandwiches were basic, cakes nothing special and then the scones were small and felt liked they’d been microwaved to warm with 1 tiny pot of jam for the 2. No tea refill offered. Leah, a member of the reception team professionally and unflinching attempted to assist in an area she was not familiar with. She was also very pleasant and professional in reception when approached. It appeared that a large crowd of staff were in training/meeting! Not helpful on a Saturday afternoon. Not good enough for the price, did not meet expectation. We had a code to access a door back into spa but this did not work. I asked a member of staff for assistance and she said she never gets it to work either so out in the cold and wet in my robe and flip flops I went to get back.

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Other web-users rate our hotel

  • 275 reviews 8.3/10 Location
  • 880 reviews 5.7/10 Room
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  • 10 reviews 5.8/10 WiFi
  • 440 reviews 4.6/10 Food
  • 414 reviews 4.5/10 Cleanliness
  • 388 reviews 5.2/10 Comfort
  • 268 reviews 5.2/10 Amenities

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