Mercure Dartford Brands Hatch Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 346 reviews

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Mercure Dartford Brands Hatch Hotel & Spa - Image 1
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Brands Hatch, DA3 8PE DARTFORD, United Kingdom

Description

Hotel extras

  • 15 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Our accommodation(s)

Hotel location

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
United Kingdom

GPS:51.358815, 0.25235

Telephone
Fax +44 1474 853220

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  346 reviews

TripAdvisor Rating  3.7/5  1,057 reviews

Stay for birthday

TripAdvisor rating 5.0/5

Brooke D TripAdvisor review

Louise was absolutely fantastic all night in the racing bar, we couldn’t appreciate her more, so accommodating! Definitely made our trip so much easier !!

Customer review rating 3.5/5

Samantha W. Friends - Confirmed reviews ALL

It was freezing. Not enough staff. Room had ideas left from previous person, so many things went wrong but staff tried their best. The rooms were warm and clean (after being cleaned a second time) and you should be so grateful to your staff who did so well under the circumstances.

Dear Samantha, We are very sorry that your experience was further affected by the cold conditions within the hotel, insufficient staffing levels, and issues in your room upon arrival, including items left behind by a previous guest. We recognize that so many aspects of your stay did not meet acceptable standards, and we fully understand how frustrating and disappointing this must have been. That said, we are grateful that you have acknowledged the efforts of our team on duty. Our staff worked under extremely challenging circumstances, and we appreciate your recognition that they did their best to support guests despite the limitations they were facing. We are pleased that the room was warm and clean once these issues were addressed, though we sincerely regret that this required additional intervention. Please accept our sincere apologies for the inconvenience and discomfort caused. As previously confirmed, two-thirds of your accommodation charge will be refunded as a gesture of goodwill. We are reviewing staffing levels, housekeeping checks, and operational procedures to ensure a significantly improved experience for our guests going forward. Thank you for taking the time to share such detailed feedback. Kind regards Pankaj Walia

Customer review rating 4.5/5

Lisa &. S. B. Couples - Confirmed reviews ALL

This was our 3rd overnight spa stay with you. It is such great value. We always leave feeling relaxed and like we have had a mini holiday even though you are not that far away. Staff are always friendly and we enjoy the fact that we can use the spa facilities on arrival and then again after breakfast, before we check out. The only disappointment this stay was that the actual pool was closed in the morning so we couldnt swim but did make the most of the other spa facilities. Thankfully it wasn't closed on the day we arrived. We really enjoyed our 2 course Indian dinner which we also had on our last visit. Well done to the chef 👏 A very small gripe ... there were no slippers and the robes were way too small for us.

Dear Lisa and S., Thank you for taking the time to share your feedback and for choosing to stay with us again. We are delighted to hear that this was your third overnight spa stay and that you continue to find it great value, relaxing, and enjoyable. We are pleased to know that our team’s friendliness, the flexibility of using the spa facilities before check-in and after breakfast, and your two-course Indian dinner all contributed positively to your experience. Your kind comments have been shared with the chef and wider team, who will be delighted to receive your praise. We are sorry for the disappointment caused by the pool closure on the morning of your stay and appreciate your understanding in still making use of the other spa facilities. Please also accept our apologies regarding the absence of slippers and the sizing of the robes; your comments have been noted and will be reviewed to help improve guest comfort. Thank you once again for your continued loyalty. We look forward to welcoming you back for another relaxing stay in the future. Kind regards Pankaj Walia

Customer review rating 3.5/5

Tanesha S. Solo - Confirmed reviews ALL

Pleasant stay, rooms were clean bathroom was spacious and well decorated. Hotel was well presented. But unsure if there were any accessible features i.e a lift. My dinner of choice was delicious.

Dear Tanesha, Thank you for your feedback, we are delighted to read that the you found the hotel well presented and your stay with us was comfortable. our hotel does not have a lift, however all public areas are accessible to all guests, including our spa. we hope that we will the opportunity to welcome you back soon. kind regards Pankaj wLI

Customer review rating 2.5/5

Saminder K. Couples - Confirmed reviews ALL

Beds are uncomfortable second time I’ve stayed and may go back to premier inn as their beds are more comfortable springs are felt through mattresses

Dear Mr K., Thank you for your feedback and please accept my apologies for the uncomfortable sleep you had at the Mercure Brands Hatch. Further to your feedback we shall be replacing the mattress. once again thank you for taking the time to tell us about your stay, I hope we will have the opportunity to welcome you back soon. kind regards Pankaj walia

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