Mercure Dartford Brands Hatch Hotel & Spa

Esther was really helpful, lovely and ensured that all of my questions were answered. I am extremely happy with my experience with her. I will be sure to return in the future for another visit. Thank you

Booked this hotel last minute on a Monday for an overnight business trip. Not the best hotel I’ve ever stayed in but also not the worst. Staff were very friendly at reception and in the restaurant, however they were very short staffed in the restaurant so the service wasn’t great. My room was nice and big and clean. I wasn’t impressed with how cold my room was and the old fashioned heating devices were a waste of time. Bed was great and I got a good nights sleep. I used the gym which had plenty of running machines, bikes etc. It does have a hotel but i didn’t use it. Food was very good in the restaurant for both evening meal and breakfast. If staying in Dartford again I would stay here again.

My main impression was that the majority of the staff at the hotel d are not well trained or customer focused. The restaurant in particular is poor. The food appears to basically be the same quality as a ready meal and the waiter had no concept of customer empathy at all. Very limited drink selection. Also the restaurant and bar were almost completely deserted for my whole stay even though I was told the hotel was full. The room was OK, actually rather cold which is unusual for a hotel! On arrival the TV could only receive two channels but this was fixed for us. Coffee machine didn't work. Only one mug provided in a double room? I get the impression the hotel struggles to recruit trained staff. The location of the hotel is perfect for Brands Hatch but I doubt I would stay here again.

The location was good, nice sized room with big TV and sofa. The website advertised robes and slippers with the privilege rooms we got robes but no slippers, when we asked at reception they first told us they don't do robes and slippers then after we mentioned the website and the fact we had robes we were told they would send us some slippers. No slippers arrived during the duration of our stay. The hotel felt a bit tired and in need of a of work. The lights in the room were not able to be invidually controlled except the small bedside reading lamps. The breakfast was very nice and all the staff were pleasant. We had some sandwiches for lunch one day which were not very good at all. The kettle in the room had a broken lid and the were no biscuits. Overall it was an OK the main draw is the distance to brands hatch.

I booked an overnight package for my friend to celebrate her 50th birthday. On arrival we were greeted by staff who were very helpful. The room was clean, spacious and inviting but it was located on the other side of the building away from the spa. The spa was a lovely space, although the steam room was not working, it didn't spoil our stay. Breafast was filling, Dinner time - our waiter Cemente was very entertaining and accomandating Spa Treatment - Amazing, I loved the seaweed organic based products. I would definitely stay there again. Allyson P