Mercure Dartford Brands Hatch Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 304 reviews

Best price
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Mercure Dartford Brands Hatch Hotel & Spa - Image 1
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Mercure Dartford Brands Hatch Hotel & Spa - Image 3
Mercure Dartford Brands Hatch Hotel & Spa - Image 4
Brands Hatch, DA3 8PE DARTFORD, United Kingdom

Description

Hotel extras

  • 15 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Our accommodation(s)

Hotel location

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
United Kingdom

GPS:51.358815, 0.25235

Telephone
Fax +44 1474 853220

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  304 reviews

TripAdvisor Rating  3.6/5  1,019 reviews

Racing bar

TripAdvisor rating 5.0/5

Stewart H TripAdvisor review

Visited the racing bar for food while staying for work and was served by Jacob who was brilliant felt really looked after and his service was top tier from the moment I walked in and until I left

Wonderful, so welcoming

TripAdvisor rating 5.0/5

Ayshia G TripAdvisor review

Amazing Experience, Tom at the bar was super welcoming, We have been here so many times, and Jacob and Thao, make us feel like were home from home. Thanks guys

Lovely stay

TripAdvisor rating 5.0/5

Judy R TripAdvisor review

Perfect location for our track day at brands hatch, staff very friendly. Tom in the sports bar was very helpful, friendly and efficient. Rooms clean, shower great

Not overly impressed

TripAdvisor rating 2.0/5

jenny c TripAdvisor review

Stayed here for a charity event. We were upgraded in our room & was impressed with size of room, bed was comfy too. However I have never stayed at a hotel with such a lack of lighting in room. Massive room & no ceiling lights at all, all there was were small lamps either side of bed so at night the room was too dark to even make a coffee!!! Even in the morning it was still so dark looking for things in our bags tricky..There was a unit & mirror but couldn't use it no lighting!! Bathroom floor tiled so was freezing underfoot. We had an interlocking door which was unlocked our side so moved sofa infront of it!. Shame as room Massive & got potential to be lovely...... Food we had was lovely & drinks expensive pink prosecco £47!! Basic hotel but wouldn't choose to stay here again.

Appalling customer service

TripAdvisor rating 1.0/5

Lisa S TripAdvisor review

We stayed one night in this hotel and all was fine until we had an issue. I was promised a refund for the poor service received and despite numerous calls on my behalf and no one contacting me back the refund still has not been paid after 4 months . There have been a number of excuses as to why with the finance department not being staffed fully and the owner needing to sign it off. I am amazed that such a renowned hotel chain treats its customers so badly when it fails to deliver a quality service.

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Other web-users rate our hotel

  • 291 reviews 7.8/10 Location
  • 771 reviews 5.4/10 Room
  • 778 reviews 7.2/10 Service
  • 13 reviews 4.9/10 WiFi
  • 391 reviews 5.1/10 Food
  • 354 reviews 4.8/10 Cleanliness
  • 321 reviews 5.3/10 Comfort
  • 255 reviews 4.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.