Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 360 reviews

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, United Kingdom

Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Telephone
Fax +44 1254 872230

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  360 reviews

TripAdvisor Rating  3.9/5  903 reviews

Well done (short) Lilly

TripAdvisor rating 5.0/5

Jermaine R TripAdvisor review

Lilly (the short one) the waitress was absolutely great tonight she worked wonders on an absolute manic night she deserves some sort of recognition if management sees this please let her know her hospitality was much appreciated much much appreciated thank you Lilly (tinkerbel). 👍

No Hot Water No Heating

TripAdvisor rating 2.0/5

carolwT7807XZ TripAdvisor review

We noticed someone checking the radiators in the room next door. Needless to say our room was cold. I went in search of someone to rectify this. I was told the radiators needed bleeding that’s why no heating 🤨 no not the case at all The corridor was cold too. He came back with a small space heater. Which had to be turned off at night due to the noise. Therefore a cold night. We then noticed no hot water again off I went to the unmanned reception I called the number. No on answered the phone. I asked a waitress to find someone The was eventually rectified at 11.30pm. Not what I’d expect from a nice looking hotel and spa. Not a good visit and do not recommend

Dear Carol, Thank you for taking the time to share your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I sincerely apologize for the inconveniences you faced during your stay, particularly the issues with heating and hot water. It is our goal to ensure that all guests have a comfortable and pleasant experience, and I regret that we fell short in this instance. I understand how frustrating it can be when essential amenities are not functioning properly, especially during your stay. While our maintenance team strives to address such issues promptly, it seems that we did not meet your expectations this time. I appreciate your feedback regarding the unavailability of staff during your attempts to seek assistance, which is an important aspect of our guest service policy. Please be assured that your comments will be reviewed with the team to improve our response times and overall service. Thank you once again for your feedback. We hope to have the opportunity to welcome you back under better circumstances in the future. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

Simply splendid.

TripAdvisor rating 5.0/5

richardjgreen33 TripAdvisor review

I thought I had previously reviewed our visit, but in case I’ve recently been censored, here’s another try. We stayed two nights via a db+b deal. A very friendly welcome from reception, where we discovered that a different room was chosen. On the second floor miles away, but with a great view of the landscape beyond. The room was big and spotless, and probably the quietest we’ve ever experienced. No doubt because it’s location. Anyway all brilliant. Also to mention, a lovely stroll to the Thorn Inn, a character pub. And an even better walk from there, along the canal to the Roebuck pub, a character pub full of characters ! And another thing, have a nosey in the original hotel rooms, at some superb architectural features. So we really enjoyed our stay, and would recommend to all.

Dear Richard, Thank you for taking the time to share your thoughts about your recent stay with us. We are delighted to hear that you enjoyed your experience and appreciated the friendly welcome from our reception team. It is wonderful to know that the room met your expectations in terms of size, cleanliness, and tranquility, as we strive to provide our guests with a comfortable environment. We are also pleased to hear that you enjoyed the scenic walks to the nearby pubs and had the opportunity to explore the architectural features of our hotel. Your recommendation means a great deal to us, and we are grateful for your positive feedback. We look forward to welcoming you back in the future for another splendid stay. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

Customer review rating 4.0/5

Julie R. Business - Confirmed reviews ALL

Good stay, would suggest that the courtyard rooms could do with a bathroom refresh. The tiling in the room I stayed really needed sorting as it looked like a bad DIYer had done it. Not representative of the rest of the room / brand.

Dear Julie, Thank you for your feedback regarding your recent stay. We are pleased to hear that our hotel was suitable for your conference. We appreciate your suggestions about the bathroom updates in the courtyard rooms and will take them into consideration as we continue to enhance our facilities. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa.

Great weekend break

TripAdvisor rating 4.0/5

emilydL9747PQ TripAdvisor review

Really lovely weekend stay at the hotel and spa. Both are starting to look a little tired round the edges, but the quality of service and facilities more than made up for this.

Dear Emily, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed your weekend and appreciated the quality of service and facilities. Your comments about the condition of the hotel and spa will be taken into consideration for future improvements. Best regards, Mercure Blackburn Dunkenhalgh Hotel & Spa

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Other web-users rate our hotel

  • 230 reviews 9.2/10 Location
  • 898 reviews 6.7/10 Room
  • 724 reviews 8/10 Service
  • 22 reviews 3.6/10 WiFi
  • 438 reviews 6.3/10 Food
  • 283 reviews 5.2/10 Cleanliness
  • 273 reviews 6.8/10 Breakfast
  • 218 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.