Black

A bit disappointed at the spa pool not enough bubbles.

Check in was good room was nice breakfast and dinner on 1st night was good breakfast and dinner on 2nd night was poor. Food was cold for breakfast had to reorder ran out off items ran out of mushrooms and tomatoes, service not great either. Service for dinner was slow and head waitress was forgetting people's orders including ours.

Staff excellent food good but poor choice of food in bar alot not available

Only with you for one night to break up a longer journey but received excellent service. The accommodation was clean and comfortable and the staff were cheerful, helpful and nothing was too much trouble for them.

We booked a 2 night stay between Christmas and New Year. The food was excellent (delicious, great portion size, varied menu), and the bar was tastefully decorated. The service in the restaurant was friendly and efficient. The bedroom was large, clean and spacious. Unfortunately these were the only highlights of our short stay. The hotel is in desperate need of a refurbishment. It felt neglected and tired. Curtains were hanging off the windows, unmaintained, paint peeling off walls. The light fixture inside the lift leading up to bedrooms was smashed and clearly no one had made an effort to fix this. The outside building was dirty, dank and uninviting. It was disappointing that there were no other social areas for residents such as a 'residents lounge', so there was no where to go other than the bar. There are evidently many conference rooms on the ground floor of the main hotel, but they were all empty and cold and set aside for conferences / weddings (all were empty when we were there). It lacked atmosphere and any form of luxury. It would be beneficial for one of these ground floor room to be converted into a cozy lounge where residents can order tea / read the paper / relax. Because of these reasons, I will not be returning nor recommending the hotel to my friends and family. What a shame as the restaurant was pleasant and the 3 course dinners we had and full English breakfast over both days were beautifully presented and thoroughly enjoyed. Please look into refurbishing the communal areas of this hotel.

I have stayed before and it was a perfect stay however this time the thermal suite was not working if we would have known this we would not have stayed as this is a big part of the stay

Was very excited about this hotel, but unfortunately when we arrived i asked for roses and chocolates but upon arrival was nothing, i told reception qnd they gave us a bottle but was not the surprise i was wanting fkr my other half,, but in all i would 100% go back pool is lovely gym is great, juat dont ask for asd ons thats all,,

Not welcomed upon check-in. Noisy room ( opposite a family with kids). Cold room and the heater wouldn’t work. cleaner walks in without waiting for me to open the door. Soup was freezing cold when ordered in bar then nuked in the microwave . No appointments at all in the spa.

We had a great time my only criticism was the restaurant was so hot it was uncomfortable. We have visited you before and had the same problem. It does make the dining experience less enjoyable. But overall we had a wonderful new year x

Booked the executive room. It was nice enough, slightly larger. Room 611, has some plaster missing from the ceiling in the shower, cracks in the bathroom floor, and the shower didn't drain properly filling the shower tray with water. Expected more when paying for a room 'upgrade'. The do was nice enough, but it was black tie only in name. The guests all dressed well, but table service was nothing special. Unused/surplus wine glasses where left on the table all evening, bar staff where EXTREMELY slow on the black tie side, the other bar was much better, and better stocked. Asking for a bottle of wine or Champagne for the table meant the staff disappearing for a LONG time to go and find a bottle. Was still a nice night, but expected a lot more from a 'black tie' event.

The hotel itself has good facilities and the bar/restaurant areas were lovely. We had an issue with the first room we were allocated as there was no hot water, however staff were very helpful and moved us to an alternative room which was lovely. Unfortunately the sauna/steam room were closed, but the pool is good size with adequate changing facilities. Myself and my partner really enjoyed our meal in the hotel and would recommend it to others.

your staff were absolutely first class - food was excellent - room was a good size and well presented - tasty breakfast just what the doctor ordered on new years morning - overall very enjoyable stay

We stayed in a Privilege room and having stayed in another hotel the previous night we were disappointed. We had a shower room, no bath, although the was a coffee machine with 3 coffee pods and a couple of bathrooms nothing else felt special about the room. Breakfast was ok, but we walked down a featureless corridor and outside under a covered walkway and through a cold bar area, I guess it was closed, to get there. It felt like a Premier Inn. Our previous hotel had a bathroom two or three times the size, a comfortable sofa in front of the TV and better bathrobes.

First room taken was difficult to find up a shady old wooden outside staircase . Then turns out that there were electrical issues. Another room sorted which looked fine but with the worst shower ever !