Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 339 reviews

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Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  339 reviews

TripAdvisor Rating  3.9/5  950 reviews

Fantastic Stay

TripAdvisor rating 5.0/5

Keiran F TripAdvisor review

What a fantastic hotel. On arrival, the staff made us feel very welcome. The food was outstanding, the rooms cleaned to a very high standard. I also want to point out that Aziz provided a fantastic service, remembering things about us. This made our stay extra special. We won’t hesitate to book again when in the area. Thank you.

Customer review rating 4.5/5

Stanley H. Couples - Confirmed reviews ALL

Rooms are large, airy, & spotlessly clean. Very comfortable bed & bedding

Dear Stanley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Dunkenhalgh

Customer review rating 3.5/5

Steven S. 1. Couples - Confirmed reviews ALL

All the staff were great from reception to bar staff. The room was nice, spacious and clean but little things let it down, the number or exposed wires from TVs and amenities looked untidy. Had to unplug a light and mini fridge to plug the kettle in. The TV wasn’t a smart TV either which was disappointing as we booked a suite so we could relax in the room, The Spa was fantastic, great staff clean tidy and not over crowded, maybe not enough loungers around the pool but everything else was great. Food was just ok, nothing special all hot and well cooked but just didn’t have the wow factor. The bar was well stocked and staff was friendly but because they had to get change from a different till and take food orders to the kitchen and there only being 1 person, getting served did take a while. 2 people in front of me in the queue and took nearly 15 minutes to get 2 drinks. Some parts of the hotel definitely could do with freshening up only small details but a coat of paint on doors and ceilings would massively help. The grounds and location are fantastic and from the outside it is a wonderful building. On a whole we enjoyed our stay but based on cost and experience in other hotels for similar trips we wouldn’t rush back to this hotel.

Dear Steven S., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. We have noted down your constructive feedback on the shortfall in service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Priya Thakur Front Office Manager

Customer review rating 4.0/5

Margaret S. Families - Confirmed reviews ALL

Staff very welcoming, lovely hotel, a short overnight stop so didn't use any of the facilities available. Overall enjoyed our short stay.

Dear Margaret, We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Dunkenhalgh

Mercure Blackburn Dunkenhalgh hotel and spa

TripAdvisor rating 5.0/5

Rosie leigh L TripAdvisor review

The location of this hotel is amazing, the atmosphere is warm and welcoming, The rooms are spotless with a bath and a shower plenty of tea, coffee, milk and sugar. The value for the rooms and food is well worth the value of money. The noise level is very quiet and also the service from the hotel employees is absolutely fantastic and you have a swimming pool, jacuzzi, steam room, sauna and treatment rooms would definitely recommend and come back again.

Dear Rosie, Thank you so much for your kind words! We’re absolutely delighted to hear that you had such a great experience with us. Your perfect score of 10 out of 10 is incredibly encouraging and means a lot to the entire team. It was wonderful to read your detailed feedback highlighting the areas where we exceeded your expectations. We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon. Best regards, Priya Thakur Front Office Manager

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Other web-users rate our hotel

  • 235 reviews 9.2/10 Location
  • 936 reviews 6.8/10 Room
  • 792 reviews 8.3/10 Service
  • 24 reviews 4.2/10 WiFi
  • 470 reviews 6.3/10 Food
  • 302 reviews 5.7/10 Cleanliness
  • 281 reviews 6.9/10 Breakfast
  • 238 reviews 7.9/10 Wellness Area

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