Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

I regularly stay at the Dunkenhalgh for work, as a woman traveling alone I always feel safe staying there.

Had to travel due to a funeral and decided that in the current circumstances staying somewhere with a lot more space was a better idea. I was impressed with the executive room - loads of space in the room, separate shower and a bath and a terrific view out of the window of the countryside. The room service dinner and the grab and go breakfast were nice and the staff were courteous and accommodating when asking for help. Hotel experiences are far from normal at the moment but this hotel did everything it could to make the experience as positive as possible. It will be nice to stay again when the spa facilities are available too.

My room was spacious and comfortable with cheerful staff and very good breakfast for consumption in my room, all Covid controls were in place

As in previous visits, the long walk to the room with heavy bags was tedious but once in the room it was comfortable. Would have preferred fresh milk (and did request some which never materialized) but appreciate that perhaps this isn't allowed at the moment?

Travelling on business, I was pleased to find a hotel that could provide a hot meal and cooked breakfast. Comfortable too.

I think the rooms are really nice and modern, well set up with power outlets by the mirrors and a great looking bathroom

In view of the current restrictions our stay went well. Staff were welcoming.

Room spacious, clean, warm, quiet and comfortable.

Under Tier 3 restrictions the hotel did the bedt it could for residents. Food in your room breakfast in a paper bag but all hot and tasty.

When i booked i checked if Hotel would accommodate me on business Stay as we have business in Accrington. on arrival was asked for proof of letter whether i was on business stay or pleasure. also receptionist was rude and politeness.

Easy to find, easy to park, safe and easy check in process. Room was large, as was bathroom. New furniture and soft furnishing. Bed looked brand new and was extremely comfortable. Room service food very tasty and hot. Friendly staff. Easy check out. Overall, very satisfied.

Lovely room, welcome. We came up for my mother's funeral in the November lockdown. Facilities were all closed due to covid 19, but got the room for five nights at a good, reasonable price. Unfortunately we had t rely on the local take away outlets for food due to the current situation. Our safety was well looked after with signs and posters everywhere remindingg us towea msks etc. Plenty of hand sanitiser. No Internet though, which was a pain, and minimum room service. Our room wasn't touched by housekeeping for our entire stay, so had to go to reception o ask for toilet roo etc, as no telephone in the room. Apart from that, the bed was comfy, and the room was nice.

Lovely room, polite staff and very good meal from room service, compliments to the chef.

I thought the safety measures in place to combat the risk of contracting Covid were well thought out and executed efficiently by the staff. The receptionist on duty on the evening I arrived was most helpful,firstly in guiding me to the hotel over the telephone,and then in the manner in which she dealt with me upon arrival. My only complaint was that the shower in my room (405) did not appear to provide any hot water despite my efforts to persuade it to do so.

Always excellent hospitality with very genuine attention to my needs and requirements. Very well located to roads and infrastructure.