Mercure Blackburn Dunkenhalgh Hotel & Spa

Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.1/5 1,796 reviews

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Hotel extras

  • 700 year-old country manor retaining its original features

  • 14 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities

  • Popular wedding reception destination for up to 250 guests

  • Beauty rooms offering a range of treatments

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Bar
  • Meeting rooms

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our accommodation(s)

175 bedrooms blend age-old comfort with modern design and include one suite, three special feature rooms and enhanced accessibility rooms - as well as the brand new Executive Wing with walk-in showers and luxury welcome pack. All bedrooms are non-smoking and provide 24-hour room service, complimentary car parking, hair dryer, ironing facilities, flatscreen TV, and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,796 reviews

TripAdvisor Rating  3.5/5  312 reviews

ask if there's a wedding on before you book!

TripAdvisor rating 1.0/5

V7826PVheathers Families - TripAdvisor review

There was an extremely large and unbelievably loud wedding on the night we stayed, so instead of putting other guests in the other side of the hotel away from the noise we were put in a room above the wedding. When we asked how long this was going to go on, the receptionist was frosty and unhelpful. We eventually got them to move us to another room, smaller but blissfully quiet, why did they not do this in the first place? We were not alone, other people were moving rooms but there was no offer of help with the move, The hotel is 4* and we were hoping for a nice meal, so we were astonished at the laminated menu we were given and the choice of food you might expect in a Toby or Harvester. Restaurant was dusty - check the tops of the radiators guys! Disgusting.

good stay

Customer review rating 4.0/5

Bob N. Business - Confirmed reviews ALL

upgraded, slept well, left early so speedy checkout a godsend

Abysmal

TripAdvisor rating 1.0/5

kathersdunston Couples - TripAdvisor review

What a disappointment. First we were given a very basic room instead of the executive room we had paid for. There happened to be a medical conference when we were there so the staff were just interested in these people, this became more obvious at breakfast when my husband and I were left waiting for any sort of attention while three members of staff fawned around a table of three doctors getting them warm milk and room temperature water as one of the party spat grape pips out onto the floor where we were sitting. The breakfast was a shambles. The bacon was undercooked and the scrambled egg was the worst my husband had ever tasted sausage was raw The second night of our stay we went for our evening meal and were quickly seated and ordered our food and then once again we were forgotten about. Other diners around us were served while we waited and waited eventually we caught someone's attention. AsI had only ordered nachos I didn't think there would be a problem but out it came stone cold with unmelted cheese. By this time the restaurant manager was standing in a corner talking to herself with her head in her hands . It was a very surreal experience. The breakfast the next day was no better. What was supposed to be a relaxing weekend turned out to be anything but.

Very nice hotel in its own grounds but close to major motorway.

Customer review rating 5.0/5

Thomas G. Couples - Confirmed reviews ALL

Sat navigation did not locate the hotel, but after driving on the road found the entrance, the hotel is in stunning grounds. The staff were helpful in all areas of the hotel from reception, bar, restaurant. Our room was clean and although some light bulbs did not work in the bath room this did not spoil our experience. We did report this to reception and they offered to send some one to fix it, but we insisted it could be done after we left.

Dear Thomas McIvor G., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fergus McDonald General Manager

enjoyable stay with one negative issue.

Customer review rating 4.0/5

Bob P. Couples - Confirmed reviews ALL

the room, hotel and pool/leisure facilities were lovely the staff were friendly and the food was of a high standard. The one negative was the delays with service of the evening meal which I suspect was due to staff shortage.

Dear Robert P., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fergus McDonald General Manager

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Other web-users rate our hotel

  • 304 reviews 8.9/10 Location
  • 1,659 reviews 6.7/10 Room
  • 1,521 reviews 7.6/10 Service
  • 25 reviews 5/10 WiFi
  • 594 reviews 6.1/10 Cleanliness
  • 551 reviews 7.4/10 Breakfast
  • 475 reviews 5.6/10 Wellness Area

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