Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

All the staff were excellent during the stay. Some areas of the hotel are being renovated so there is some building noise at the moment.

Not so good . Spa facilities were minimal. Food awfull we did get refund however we were left hungry all evening. No bar snacks available either ! Room okay to much noise from guests . All round we went for a relaxing evening didnt get it that tired we missed check out and had to pay again leave a bit later . Not really great experience if honest . Staff nice enough and u did feel they do try hard but ovbs uts the chains responsible for stocking food ect .budgets ect

Enjoyed our stay on a dinner bed and breakfast deal along with a 40min treatment in the Spa. Spa experience was great and facilities great. Dinner at the evening was lovely and service was great. Chef even made me a chocolate cake as it wasnt on menu but was kind enough to prepare for me. Only issues was the pillows weren't comfy and building work going on right next door to our room so was woken up at 8.30am sadly. It was a treat for my sister away from children to lie in and relax however was annoyed that work was in the room directly next to us. I did ask on check out if other rooms would have been available knowing that next door had work and was advised the hotel wasnt full but it was a newly renovated room. Whilst we loved it was new still would have preferred a lie in. Also the radiator wasnt fully attached to the wall so as I grabbed a towel it fell loose and hit me, did advise on check out that this needed fixing.

I stay here every week so I was really pleased last week when I was allocated one of the newly refurbished rooms. The room I stayed in was clearly a family room, it was spacious, had a king size bed and two single beds and the main living area has been refurbished to a high standard. However, the bathroom has been untouched with outdated decor and shower. The room still has a second rate TV and it's the same old heater on the wall. I am aware that other rooms have had a new bathroom and I know the contractors had 96 bathrooms to install, I just hope that money isn't running out and some rooms get left behind. Other than that, my stay was to the usual high standard with a very welcoming gentlemen on reception in the late evening and a special shout out to Sara in the bar, always happy and smiling and nothing is ever too much trouble for her.

Warm welcome, lovely bar and seating area, fab food in the restaurant, excellent service slightly disappointed by the decor of the room looked slightly tired.

Room to far away from anything companions room had stains in the shower so he didn't use.

1.0 - No cold water working in room sink !! try brushing your teeth with hot water !! 2.0 - T.V remote batteries flat. 3.0 - Ordered steak in bar, (medium) it was like leather. Asked to speak to manger at check out, he was to busy apparently, wont be back.

Our stay was average. On arriving at the hotel, I was told the spa facilities were out of use even though when I rang up on Wednesday I was assured they were all open and accessible. We had to move rooms because our shower was broken and our new room was located at the other side of the hotel making it a long walk to access the hotel’s facilities. The beds weren’t very comfy. The shower was lovely and hot and the pressure was great. The rooms were tidy but very dated. The restaurant food was average. The menu wasn’t very interesting it was very basic. The bar area was lovely and the drink prices were reasonable. This hotel was in a poorly located area I thought personally. The nearest town recommended to visit was Whalley and this was a 20 minute drive away.

Another fabulous spa break! The staff are all very friendly and helpful, nothing is too much trouble! We always look forward to our annual spa break!

Attended this hotel for a conference and stayed one night. Food and conference facilities were good, but the room was tatty and in need of refurbishment, ripped sections to bed, stains around sink and shower, poor quality mattress on beds and smell of damp, both in room, and other areas of the hotel.

Stayed for one night with 3 girlfriends. Staff amazing and so helpful and friendly as always. Dinner and breakfast delicious and excellent value and service. We made use of the spa and pool f abilities which are good for the price. Room was tired and we had to move as too hot in our original room as air con was it working, but understand there is a refurbishment on going and the staff were very helpful in moving us. Have stayed many times and will be back. Looking forward to seeing the new rooms. Thank you

Relaxed friendly staff

My mum and I visited for a second time as we enjoyed the first so much. Great surroundings and value for money, very friendly staff too

Work related - overnight stay

Room was situated on the first floor where I had to walk through a foyer where there was a conference in place and people were blocking the thoroughfare. There was a damp smell on the corridor and stairwell and there was workmen working close-by to the room till 1630. The staff were all helpful and friendly especially the reception staff. Breakfast was warm rather than hot and was not to the standard I would expect.