Overnight Spa stay with 3 course meal. Upgraded to 80's 90's 00's event which was great.

It was lovely seeing your staff doing everything to make us comfortable. Asking if we needed anything Really appreciated the extra care taken during these testing times. It was a lovely stay, want to do it again soon

Looks great on arrival, Check in...no one there for 25 minutes Room...no remote control given disabled room no information in room no room service info Breakfast 40 people deep Poor location,freefone taxi called,no show

Very cold room. Main heater not working. Electric heater not sufficient.

We booked a renovated courtyard room in which we stayed many time. There was no main heating only plug in convector heater. The bar early evening was packed with no space or social distancing. At breakfast, the queue came from breakfast bar out of restaurant into the bar. No social distancing and very few wearing masks to the extent that we felt so uncomfortable that we decided not to stay for breakfast. At checkout when we reported to reception the reply was just "sorry" but no offer of a refund for missed breakfast.

I booked 2 rooms, 202 was fine but I stayed in room 210. Unfortuantely the radiator didn't work and the sink didn't drain. The last time I got woken up was at 1am when the music was still playing at the party held at the hotel. My friend was not disturbed by the noise at all and while the room was a temperature fine for me, it wouldn't of been suitable for my friend at all. I'm not easily upset and despite these events I still enjoyed my stay very much. I understand I could of made you aware of these problems at the time and hopefully they would of got remedied. I'm informing you now for future repair. Kind regards Alex J.

Everything from start to finish was fantastic, everyone had the best night.

Only problem I had a wheelchair and our room was so far from reception staff was great but the lift really needs air fresheners I was nearly sick every time I used it

The spa and treatments were very relaxing. We had booked a family room for 3 people but on arrival only had two cups and two teabags, so had to ask for more , we also found that there was no fridge in the room meaning we faced an issue as my mothers medication required refrigeration. On our inquiry we were told a small fridge in the room would be an extra cost, we agreed to pay this but it took at least two separate requests before we got one. We found the evening meal excellent, well cooked and well presented but in stark contrast to the breakfast as this was overcooked and dry. The Sunday morning breakfast was a total disaster and we asked for a refund. This was due to the fact that the day before a wedding had been held and all the overnight guests from the wedding were in the main restaurant for breakfast, queues were huge! Not the relaxing end to the spa weekend we had hoped for

My husband surprised me with an evening away and spa experience. The hotel is lovely and a stunning wedding/event venue. The food was average, not as good as expected but it was pleasant. The bar was really nice with great service.

Quick and easy and without any fuss.

Gorgeous hotel , very friendly staff and we where over the moon to be upgraded free of charge to the De Lacy suite which was amazing . Will definitely return again thank you

Was extremely clean and very well decorated and was a very good night.

This was my fourth visit. I love this hotel and prefer the traditional to the new. The staff are so helpful and friendly. The male on reception, name I cannot recall was super helpful and friendly and gave me a free voucher for a drink for being a loyal customer. He also rang my room to explain that the loyalty points would only be applied for food and drink as I did not make the booking. Food and service are excellent and hope I can return.

We stayed in a Privilege room and having stayed in another hotel the previous night we were disappointed. We had a shower room, no bath, although the was a coffee machine with 3 coffee pods and a couple of bathrooms nothing else felt special about the room. Breakfast was ok, but we walked down a featureless corridor and outside under a covered walkway and through a cold bar area, I guess it was closed, to get there. It felt like a Premier Inn. Our previous hotel had a bathroom two or three times the size, a comfortable sofa in front of the TV and better bathrobes.