Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

We were impressed with how well organised, friendly and efficient all the staff were.

Excellent stay overall and really enjoyed it . The two things that stop me saying 10 was the pool was cold and the plates at breakfast were cold . I would go again .

Poor service throughout, awful food, poor hygiene standards.

With the help of great weather we enjoyed our two day stay- Every one made our stay welcome. Except for the fire alarm being accidently activated one night which was so loud thought the world was coming to an end , the quiet was refreshing from the hustle of every day life.

2 day Spa pamper visit with my sister. Such a good price Wow! Lovely hotel,beautiful surroundings despite just coming off a main dual carriageway.

Really helpful kind staff. Spa was clean and peaceful (but could do with more hand sanitiser so take your own). Restaurant food was great and quick service. Room was lovely and bright too.

Beautiful hotel in lovely surroundings. Attentive and friendly staff. Great spa. Very long walk to the room, bit should be expected I guess in a hotel of this size. Mediocre breakfast and dinner especially for vegetarians. One gripe, a table outside had dirty glasses left from Saturday afternoon until Monday morning when we left, worrying that table not cleaned or checked for that length of time in a public area. Also Nespresso machine with one pod? Not much use to anyone!

Really welcoming staff on desk, beautiful hotel. We stayed in a room on the courtyard. Bar area and restaurant great atmosphere and decor

Everything was lovely, brilliant room, delicious food however in the spa sauna wasn’t working and pool freezing. As the pool was so cold unable to use throughout stay which does affect when coming on a spa break

We checked in and were given the wrong rooms, even after confirming with reception. The Spa experience felt rushed and when we had completed our treatments the staff seemed to be busy closing down the communal areas, not very relaxing ! The evening meal was very disappointing and the breakfast not much better.

Amazing couldn't fault a thing staff were brilliant . Treatment amazing food 1st class all round amazing

Great experience but let down by the lack of a kids menu in the restaurant and having to pay for an adults meal for a young child. Also no food available during the day.

A tottaly unexpected stay. When most hotels have capitalised over the many months of low occupancy to get long over due maintenance completed unfortunately the Mercure Blackburn Dunkenhalgh Hotel & Spa was not one of them. Very disappointing with many areas showing age and decay including waster damage, the spa was particularly disappointing and seriously in need of a complete refurbishment.

This is where we stay when visiting my daughter. The staff are always very friendly and helpful and breakfast is always good

Check in was ok, but first room key card didn’t work. Our room was a good walk from reception, so had to go all the way back, queue again, get a new key. Second key also didn’t work. A maid kindly let us in with a master key. Room itself was lovely. Drains smelt in bathroom, but shower was good. Dinner service was slow. Breakfast service was shocking. Not much food on offer and we didn’t get hot drinks until we managed to flag someone down once we had finished our breakfast. Staff clearing tables, but not acknowledging guests. Perhaps more staff required. Reception was under staffed at times, with long queues.