Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating 4.1/5 6,367 reviews
Mercure Blackburn Dunkenhalgh Hotel & Spa
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+ 21 Services
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Hotel extras

  • 700 year-old country manor retaining its original features

  • 14 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities

  • Popular wedding reception destination for up to 250 guests

  • Spa facilities offering a range of treatments

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road
Clayton Le Moors Lancashire
BB5 5JP
blackburn
united kingdom

Tel: +441254303400

Fax: (+44)1254/872230

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BLACKPOOL At 57.6km / 35.79 miles

  • By plane

    LEEDS At 93.7km / 58.23 miles

  • By plane

    MANCHESTER At 43.8km / 27.22 miles

  • By train

    ACCRINGTON At 3.1km / 1.93 miles

GPS :53.768386, -2.39473

Our accommodations

175 bedrooms blend age-old comfort with modern design and include one suite, three special feature rooms and enhanced accessibility rooms - as well as the brand new Executive Wing with walk-in showers and luxury welcome pack. All bedrooms are non-smoking and provide 24-hour room service, complimentary car parking, hair dryer, ironing facilities, flatscreen TV, and tea and coffee making facilities.

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Double or Twin Room

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilège double or twin room

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Family room

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Single room with en suite facilities

  • Max. number of persons: 1
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

CAMEO RESTAURANT

Type of cuisine: International

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAMEO BAR

Photo non contractuelle / Strictly non binding

The Cameo Bar serves light snacks in an informal setting. An excellent selection of wine and beer is available both by the glass and by bottle.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPA NATUREL

Photo non contractuelle / Strictly non binding

The leisure club offers a relaxing atmosphere and serves light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 370

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Blackburn Dunkenhalgh Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

6,367 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,934 reviews

Lovely hotel

Customer review rating 4.1/5

Stephen B. Couples - 12/02/2020 Confirmed reviews ALL

Great experience, spa was lovely. Only marked 9 out of ten because we requested more toilet paper and we did not receive this. Thank goodness for tissues!

Value for money

Customer review rating 4.1/5

Mr. H. Couples - 12/02/2020 Confirmed reviews ALL

Good value for money and good facilities. Good breakfast. Our room and the part of the hotel we stayed in was run down and is in desperate need of a revamp. Expensive to dine at the hotel so we chose to eat out.

Welcoming, friendly, Clean, and relaxing

Customer review rating 4.1/5

Peter C. A. B. Couples - 11/02/2020 Confirmed reviews ALL

From arrival to end, an entirely relaxing time, room was huge, 2 beds and doubles? Spacious, Clean rooms. My treatment, (scalp tranqulity) at the Spa was amazingly relaxing. Restaurant food was very tasteful (sea bass), Took 1 hour for the desert to arrive, but the arts conference kept the staff busy. Im new to the Spa experience, but I will definately be a new customer. Fully reccomend. Peter Alex B.

Amazing staff and beautiful building

Customer review rating 4.1/5

Nathan S. Couples - 11/02/2020 Confirmed reviews ALL

Amazing stay for one night in a newly refurbished room with a spar package. From start to finish the stay was great and the staff were approachable and helpful. Only down side was our bed was two singles push together with a noticable gap causing discomfort during the night. Would happily recommend and stay here again.

Comfortable stay in lovely setting

Customer review rating 4.1/5

Graeme D. Families - 11/02/2020 Confirmed reviews ALL

We were attending the NODA awards evening and decided to stay over to enjoy the evening with celebratory drinks. The Staff were very good and the room was more than adequate for us with a lovely view over the countryside, the weather let it down a bit. My daughter and I had a swim in the morning before we left which was great.

Good service

Customer review rating 4.1/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

All the staff were excellent during the stay. Some areas of the hotel are being renovated so there is some building noise at the moment.

Ok

Customer review rating 4.1/5

Jan T. Couples - 10/02/2020 Confirmed reviews ALL

Not so good . Spa facilities were minimal. Food awfull we did get refund however we were left hungry all evening. No bar snacks available either ! Room okay to much noise from guests . All round we went for a relaxing evening didnt get it that tired we missed check out and had to pay again leave a bit later . Not really great experience if honest . Staff nice enough and u did feel they do try hard but ovbs uts the chains responsible for stocking food ect .budgets ect

Nice stay

Customer review rating 4.1/5

Darren P. Friends - 09/02/2020 Confirmed reviews ALL

Enjoyed our stay on a dinner bed and breakfast deal along with a 40min treatment in the Spa. Spa experience was great and facilities great. Dinner at the evening was lovely and service was great. Chef even made me a chocolate cake as it wasnt on menu but was kind enough to prepare for me. Only issues was the pillows weren't comfy and building work going on right next door to our room so was woken up at 8.30am sadly. It was a treat for my sister away from children to lie in and relax however was annoyed that work was in the room directly next to us. I did ask on check out if other rooms would have been available knowing that next door had work and was advised the hotel wasnt full but it was a newly renovated room. Whilst we loved it was new still would have preferred a lie in. Also the radiator wasnt fully attached to the wall so as I grabbed a towel it fell loose and hit me, did advise on check out that this needed fixing.

Missed a Trick

TripAdvisor rating 3.5/5

if0ster Business - 09/02/2020 TripAdvisor review

I stay here every week so I was really pleased last week when I was allocated one of the newly refurbished rooms. The room I stayed in was clearly a family room, it was spacious, had a king size bed and two single beds and the main living area has been refurbished to a high standard. However, the bathroom has been untouched with outdated decor and shower. The room still has a second rate TV and it's the same old heater on the wall. I am aware that other rooms have had a new bathroom and I know the contractors had 96 bathrooms to install, I just hope that money isn't running out and some rooms get left behind. Other than that, my stay was to the usual high standard with a very welcoming gentlemen on reception in the late evening and a special shout out to Sara in the bar, always happy and smiling and nothing is ever too much trouble for her.

Dear if0ster, We do appreciate your feedback and we are indeed very pleased with our new look rooms, still some way to go as we await delivery of new TV's and additional beds in certain areas. Some of the old executive wing have not had a bathroom refurbishment, certainly now an monetary investment issue as the project will take a few more months yet and we believe all will be completed to a very high standard. I will be sure to pass on your comments to Sarah, thank you very much, see you soon. Kind Regards, Ivan Lynch, General Manager.

Good stay

Customer review rating 4.1/5

Lesley Couples - 08/02/2020 Confirmed reviews ALL

Warm welcome, lovely bar and seating area, fab food in the restaurant, excellent service slightly disappointed by the decor of the room looked slightly tired.

Satisfactory

Customer review rating 4.1/5

Steve H. Business - 05/02/2020 Confirmed reviews ALL

Room to far away from anything companions room had stains in the shower so he didn't use.

very tired and smelly

Customer review rating 4.1/5

Mr M. A. Business - 05/02/2020 Confirmed reviews ALL

1.0 - No cold water working in room sink !! try brushing your teeth with hot water !! 2.0 - T.V remote batteries flat. 3.0 - Ordered steak in bar, (medium) it was like leather. Asked to speak to manger at check out, he was to busy apparently, wont be back.

Average stay

Customer review rating 4.1/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

Our stay was average. On arriving at the hotel, I was told the spa facilities were out of use even though when I rang up on Wednesday I was assured they were all open and accessible. We had to move rooms because our shower was broken and our new room was located at the other side of the hotel making it a long walk to access the hotel’s facilities. The beds weren’t very comfy. The shower was lovely and hot and the pressure was great. The rooms were tidy but very dated. The restaurant food was average. The menu wasn’t very interesting it was very basic. The bar area was lovely and the drink prices were reasonable. This hotel was in a poorly located area I thought personally. The nearest town recommended to visit was Whalley and this was a 20 minute drive away.

Always made to feel welcome

Customer review rating 4.1/5

Julie S. Friends - 04/02/2020 Confirmed reviews ALL

Another fabulous spa break! The staff are all very friendly and helpful, nothing is too much trouble! We always look forward to our annual spa break!

Good conference facilities

Customer review rating 4.1/5

J L. Business - 03/02/2020 Confirmed reviews ALL

Attended this hotel for a conference and stayed one night. Food and conference facilities were good, but the room was tatty and in need of refurbishment, ripped sections to bed, stains around sink and shower, poor quality mattress on beds and smell of damp, both in room, and other areas of the hotel.

Fantastic staff as always

Customer review rating 4.1/5

Wendy P. Friends - 03/02/2020 Confirmed reviews ALL

Stayed for one night with 3 girlfriends. Staff amazing and so helpful and friendly as always. Dinner and breakfast delicious and excellent value and service. We made use of the spa and pool f abilities which are good for the price. Room was tired and we had to move as too hot in our original room as air con was it working, but understand there is a refurbishment on going and the staff were very helpful in moving us. Have stayed many times and will be back. Looking forward to seeing the new rooms. Thank you

Well accommodated

Customer review rating 4.1/5

Richard Couples - 02/02/2020 Confirmed reviews ALL

Relaxed friendly staff

Great relaxed stay

Customer review rating 4.1/5

Joanne S. Families - 02/02/2020 Confirmed reviews ALL

My mum and I visited for a second time as we enjoyed the first so much. Great surroundings and value for money, very friendly staff too

Lovely Location

Customer review rating 4.1/5

Bruce K. Business - 31/01/2020 Confirmed reviews ALL

Work related - overnight stay

Dear Bruce, We very much appreciate your high scores and comments following your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

Not the best

Customer review rating 4.1/5

Nigel P. Solo - 31/01/2020 Confirmed reviews ALL

Room was situated on the first floor where I had to walk through a foyer where there was a conference in place and people were blocking the thoroughfare. There was a damp smell on the corridor and stairwell and there was workmen working close-by to the room till 1630. The staff were all helpful and friendly especially the reception staff. Breakfast was warm rather than hot and was not to the standard I would expect.

Dear Nigel P., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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