Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 1,287 reviews

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Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, United Kingdom

Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Telephone
Fax +44 1254 872230

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,287 reviews

TripAdvisor Rating  4.0/5  721 reviews

18 th birthday weekend

TripAdvisor rating 5.0/5

239clarissah Friends getaway - TripAdvisor review

We had a lovely time , had a spa overnight package witch was use of spa facilities and 30 min treatment over night stay rooms were lovely we had the rooms with 2 double beds in , dinner in the evening which was lovely , bar was really nice and we slept really well Breakfast was good xx couldn’t fault it for the money , start were delightful

Thank you for sharing your experience celebrating such a special occasion with us! We’re delighted to hear that your 18th birthday weekend was a success and that you enjoyed our spa package, comfortable rooms, and delicious meals. It’s wonderful to know you found the bar inviting, slept well, and started your day with a great breakfast. Our team will be thrilled to hear your kind words, especially as they strive to make every guest’s experience delightful. We hope to welcome you back again soon for another relaxing and enjoyable stay! Kind regards Nick Parry. General Manager

Underwhelming

TripAdvisor rating 3.0/5

Roving11574461814 Couples - TripAdvisor review

Overall the experience was very average. Starting with the food which was very mediocre with not many options on the menu available, the first night the started were brilliant and the chicken burger my partner got was good however I myself ordered from the specials menu and had the beef two ways which said it came with a 4oz rump steak which was never in a million years 4oz I got a strip of beef but the rest of the meal was brilliant and alright quality. Night 2 we both got hummus and garlic bread and one was cold and barely cooked and the other was nearly burnt- lack of consistency is really annoying. Then for mains my partner got a pepperoni pizza, what came was a pizza with pepperoni and also slices of salami which had clearly been used as a substitute. I ordered a burger and it came raw and inedible, however they did refire and the second one that came was edible but not brilliant. Didn’t even bother getting deserts that night and went to bed early. The spa/pool facilities would’ve been really nice if they were working! We were there for three days and the showers in the facility never worked, the first day one of the steam rooms wasn’t working. However on the second day it had been fixed which was good. However, on the last day none of the facilities were working at all apart from the sauna however there was nowhere to fill up water bottles so to use it ran the risk of becoming dehydrated so we didn’t use it for long. We ended up checking out early because of this. Shoutout to Molly from the spa team as she was very nice and the most welcoming person I met at the hotel whilst we were there, as well as pierce on reception and Paul in the restaurant and aziz behind the bar and the lovely lady on breakfast on our final morning but didn’t catch her name. But it was clear that most of the other staff didn’t really care. As when having food at all times we were never once was asked if the food was alright. So would advise some serious customer service training for some staff members unfortunately. Glad we got a decent deal but wouldn’t have been happy paying full price if that’s what the standard is all the time. However it wasn’t busy so I struggle understand how they would cope with a full hotel.

Thank you for taking the time to provide such a thorough review of your stay. I’m truly sorry to hear that your experience fell short of expectations, and I appreciate you bringing these concerns to our attention. It’s disappointing to learn about the inconsistencies with the food during your visit. While we’re pleased that some dishes met your expectations, the issues with quality, preparation, and substitutions are not up to our usual standards. I will be sharing your feedback with our kitchen team to ensure these matters are addressed, as consistency and quality should always be our priority. I’m equally sorry to hear about the issues with our spa and pool facilities. The lack of functioning showers and other amenities during your stay is unacceptable, and I apologise for the inconvenience this caused. On a positive note, I’m glad Molly, Pierce, Paul, Aziz, and the breakfast team member made a positive impression with their kindness and attentiveness. They embody the hospitality we aim to deliver, and I will ensure they are recognised for their efforts. That said, your concerns about other members of the team and the lack of follow-up during meals are taken very seriously, and I will address this with our staff to improve customer service. We’re grateful you were able to take advantage of a good deal for your stay, but it’s clear we have areas to improve to ensure a higher standard of experience for all our guests. Thank you again for your detailed feedback, which is invaluable in helping us grow. Kind regards Nick Parry. General Manager

Nice friendly staff room is generally clean bit of staining on carpets

TripAdvisor rating 4.0/5

Cazspence1978 Families - TripAdvisor review

Nice hotel food good at breakfast. The location is ideal central just off the motorway bit disappointed to have to pay for kids to use pool as member of hotel group as this was a reason for choosing that hotel carpet in room dirty but generally clean

Thank you for taking the time to share your feedback. We’re pleased to hear you found our staff friendly, enjoyed the breakfast, and appreciated our convenient location. We’re sorry to learn you were disappointed with the additional charge for children to use the pool, especially as this was a key reason for choosing our hotel. We also appreciate your note about the carpet in your room, and I will address this with our housekeeping team. Thank you again for your feedback, and we hope to welcome you back for an improved stay in the future. Kind regards Nick Parry. General Manager

CHRISTMAS LUNCH

TripAdvisor rating 5.0/5

Stephanie R TripAdvisor review

We had the Christmas lunch in the Cameo restaurant. The food was excellent. The service was slick. The table decorations were high quality and there were nice attention to detail touches like your name on your menu. We were visited by Santa and a magician who performed phenomenal card tricks for us. Many thanks to the restaurant manger who was very attentive throughout the meal.

Thank you for sharing such a lovely review of your Christmas lunch at the Cameo Restaurant! We’re delighted to hear that you enjoyed the excellent food, seamless service, and festive table decorations. It's wonderful to know that the personalised touches, such as your name on the menu, added to your experience. We’re also thrilled that Santa’s visit and the magician’s incredible card tricks made the occasion even more special. I’ll be sure to pass along your kind words to our restaurant manager, who will be pleased to know his attentiveness contributed to your enjoyment. We hope to welcome you back for another memorable dining experience in the future! Kind regards Nick Parry. General Manager

Great stay & easy to find

Customer review rating 4.5/5

Steve S. Families - Confirmed reviews ALL

Great to get the family together over the festive period. Enjoyable stay, nice and relaxing!

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Other web-users rate our hotel

  • 251 reviews 9.2/10 Location
  • 1,229 reviews 7.1/10 Room
  • 1,096 reviews 8.1/10 Service
  • 22 reviews 4/10 WiFi
  • 819 reviews 6/10 Food
  • 427 reviews 7.5/10 Wellness Area
  • 408 reviews 6.2/10 Cleanliness
  • 379 reviews 7.3/10 Breakfast

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