Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.3/5 349 reviews

Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
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Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

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Room 1

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

Enjoy relaxed dining in our Cameo Restaurant, where delicious dishes, quality ingredients and friendly service come together in an elegant setting. Perfect for a casual lunch, dinner with friends or a special occasion at the historic Dunkenhalgh Hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  349 reviews

Customer review rating 3.5/5

Julie D. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed the spacious room, comfortable bed, good-sized swimming pool, and particularly the shower. It is also lovely to hear your positive comments about our breakfast team and the wide choice of food available. I am, however, very sorry that other aspects of your stay fell short of expectations. I appreciate your frustration regarding the temperature in the room, especially when outside noise prevented you from keeping the window open. Your comments regarding the Wi-Fi are particularly disappointing. If reliable access was not available in your room, we should have been clearer about this rather than repeatedly advising that it "should work". I also apologise for the difficulty you experienced when trying to arrange your meeting. Being given several options that did not work and ultimately gaining access to a meeting room 30 minutes late is not the service we should provide. I have also noted your comments regarding the description of our grounds. We appreciate your concern that the online wording does not accurately reflect what you experienced, and this will be raised with the relevant team for review. Thank you again for your honest and constructive feedback. Your comments regarding Wi-Fi, meeting facilities and our online information are particularly useful, and we will use them to identify where improvements are required. We hope that despite the issues you experienced, you will consider staying with us again and allow us the opportunity to provide a much-improved experience. Kind regards, Priya Thakur Front Office Manager

Customer review rating 5.0/5

Graham B. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Tim P. Couples - Confirmed reviews ALL

Dear Tim P., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Priya Thakur Front Office Manager

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Other web-users rate our hotel

  • 268 reviews 9.3/10 Location
  • 1,063 reviews 6.7/10 Room
  • 989 reviews 8/10 Service
  • 31 reviews 2.2/10 WiFi
  • 344 reviews 5.2/10 Cleanliness
  • 324 reviews 7.4/10 Breakfast
  • 295 reviews 7.9/10 Wellness Area
  • 233 reviews 5.7/10 Value

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