ibis Bristol Temple Meads Quay Hotel 3 stars

Staff were very helpful,room clean but basic. Handy for centre of Bristol

Very comportable bed

Basic rooms. No thrills.

Helpful and friendly staff. Twin beds far too narrow. Continually woken up by noise from the waste pipes every time someone in a room above flushed the toilet. "Bathroom" is a plastic prefab capsule, a bit like train toilets. I won't be going back.

The location was great for both Bath (15 minute train journey) and Bristol City Centre (5 minutes by bus). 2 minute walk to/from train station. The hotel was clean, comfortable and great value for money!

We need a clean and comfortable place to stay overnight as we were visiting some friends and needed a place to stay. The room was clean and warm and exactly what we needed.

I have to say, in the last year and half Ibis has become 'a second home' for my daughter and I; every time I go to Bristol, where my daughter studies, I go either to Bristol Central or to Temple Quai. Sometimes I sleep in the ones you have close to Luton airport, you can check. An often, wherever I go, I firstly look for an Ibis hotel because I know what to expect once I step onto your premises. Nevertheless, this time, in Temple Quai, I was so perplexed and disappointed in your service, so I decided to inform you about the situation (maybe you can adjust it, in the near future). Since I don't live in the UK, I do not know the individuals' rules about their taxis so, during my last stay, I didn't know that some of them have (and some don't) credit cards on board. Therefore, it happened to me to take a cab to go to the hotel and be unable to pay because the driver said he didn't have the credit card on board. And I trusted the reception to upfront me 5.50 pounds; I needed the cash for 10 minutes only, till I could go to the closest ATM to withdraw. I was repeatedly told 'yes, we understand, but we cannot do this'. So, I went with the cab to the nearest atm then back to the hotel (paying three times more). I do not know if you are willing to modify your rules or not, but please notice that this one is beyond comprehension. I was a regular customer, in the middle of my stay (no way I could be gone with the money), in need for a little service and amount of cash, for a very, very short period of time, because of a misunderstanding. And yet, I was told by all 4 people at the reception 'we cannot do this; it's our policy'. I surely understand that the staff is not responsible for that directly so this message shouldn't be intended as a staff complaint. It's more like a "brand policies/rules" complaint. You have policies, of course, you are a business, but somehow, I cannot stop wondering... in the middle of it, have you lost your humanity ? I apologise for being that harsh; I trust you not to be offended by my words but catch the essence of it. Sincerely M.m.

It was a convenient place to stay near to railway station and also a good overnight stop for a flight in the early hours of the morning. Room was clean and comfortable

Very good

Brilliant

The hotel was comfortable and clean. The breakfast was included in the price and there was a good choice. Staff were warm and friendly. Check in and check out were very simple and quick.

Great hotel and location.

Pleasant room. Convenient location. Friendly and helpful staff. Good bar. Only issue was parking: need to be able to pay at hotel reception for nearby car park.

Had done the on line check in we were in o u r room 5 minutes after arriving. Safe have a can do attitude. Room comfortable and clean

Not stayed in an Ibis hotel before and very impressed. The staff were friendly. The room was clean and comfortable.