ibis budget London Heathrow Central 3 stars

Customer review rating (ALL Rating) 4.0/5 604 reviews

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700 Bath Road, Hertz House, Cranford, TW5 9TW HOUNSLOW, United Kingdom

Description

Hotel extras

  • Hotel Hoppa Shuttle bus to Heathrow T2& T3 and T5 - https://www.hotelhoppa.co.uk/services/

  • Family rooms available

  • Car parking for in-house guests is £13 and coach parking for £30 for 24 hours.

  • 30 minutes away from Thorpe Park

  • 45 minutes from Central London by public transport

Our accommodation(s)

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Hotel location

ibis budget London Heathrow Central

700 Bath Road, Hertz House, Cranford
TW5 9TW HOUNSLOW
United Kingdom

GPS:51.478954, -0.409147

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Restaurant

Our on site restaurant serves breakfast, tasty meals and worldwide beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  604 reviews

TripAdvisor Rating  4.0/5  3,005 reviews

good stay

Customer review rating 4.0/5

Cho Solo - Confirmed reviews ALL

I checked in late at night and checked out in the morning. The receptionist was very helpful in helping me navigate my way to the city. It was a pleasant stay!

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget London Heathrow Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Manisha Costa Guest service agent

Good location for Terminal 2

Customer review rating 4.0/5

S J. A. Business - Confirmed reviews ALL

Late check in, a drink in the bar, 4 hours sleep, checked out - hotel had pre booked a car hire - all was well.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget London Heathrow Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Manisha Costa Guest service agent

Do Not Stay Here!

TripAdvisor rating 1.0/5

sara p TripAdvisor review

The worst hotel experience ever. We were sent here by British Airlines after a cancelled flight. We were told we would be provided dinner. When we tried to get food from the buffet, we were told by the manager that we were not allowed to eat that food and it was for other groups. We would probably be able to eat something around 8:30 pm because other groups needed to eat first. I explained our situation, and she said she knew and was sorry but we could not eat. The hotel was one of the dirtiest facilities I have ever seen. If British Airways says they are sending you to a hotel, please insist on another hotel. There are other options.

Overnight stay for early flight.

Customer review rating 4.0/5

V Y. Families - Confirmed reviews ALL

It’s difficult to pass a full judgement on this hotel as we arrived late for an early departure. We have always used this hotel for Heathrow departures. It’s close to our preferred parking places and just so convenient. We stay here several times when it was the Travelodge. Never had breakfast experience.

Dear guest We very much appreciate your comments regarding your stay at the ibis budget London Heathrow Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Manisha Costa Guest service agent

Customer review rating 2.0/5

Simon Couples - Confirmed reviews ALL

was send to an occupied room upon check in. specifically requested for rooms near the lift as roommate got walking difficulty , but was given room at the end of the corridor , which is farthest away from the lift. the receptionist insist no more room to change. only after I refused to accept that room offered, she reluctantly gave me a room next to the lift.

Dear Simon, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced upon check-in. It is of utmost importance to us that each guest is provided with a comfortable and welcoming environment right from the start. We regret that we inadvertently assigned you to an occupied room and that your request for a room near the lift, due to mobility concerns, was not initially accommodated. Please be assured that we take your comments seriously and are reviewing our room assignment procedures to prevent similar incidents in the future. Additionally, we understand that the lift's response time and the pricing of our services are areas of concern for you. We strive to maintain a balance between quality and value, and we will re-evaluate our offerings to ensure they meet our guests' expectations. Your insights regarding these aspects of your stay are invaluable to us as we continually seek to enhance our guest experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind regards, Miera Silveira Customer Service Agent.

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Other web-users rate our hotel

  • 1,812 reviews 8.6/10 Location
  • 2,465 reviews 6.2/10 Room
  • 1,986 reviews 7.4/10 Service
  • 83 reviews 6.3/10 WiFi
  • 1,199 reviews 6.5/10 Cleanliness
  • 783 reviews 2/10 Amenities
  • 601 reviews 6.5/10 Breakfast
  • 592 reviews 5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.