ibis budget London Heathrow Central 3 stars

Customer review rating (ALL Rating) 4.0/5 613 reviews

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700 Bath Road, Hertz House, Cranford, TW5 9TW HOUNSLOW, United Kingdom

Description

Hotel extras

  • Hotel Hoppa Shuttle bus to Heathrow T2& T3 and T5 - https://www.hotelhoppa.co.uk/services/

  • Family rooms available

  • Car parking for in-house guests is £13 and coach parking for £30 for 24 hours.

  • Park, Sleep & Fly packages available for 4, 8 and 15 days

  • 20min by car from Piccadilly Line @ Heathrow Airport and Elizabeth Line @ Hayes & Harlington

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Hotel location

ibis budget London Heathrow Central

700 Bath Road, Hertz House, Cranford
TW5 9TW HOUNSLOW
United Kingdom

GPS:51.478954, -0.409147

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Restaurant

Our on site restaurant serves breakfast, tasty meals and worldwide beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  613 reviews

TripAdvisor Rating  4.0/5  3,012 reviews

Good Value

TripAdvisor rating 3.0/5

Ronnie M TripAdvisor review

Much better hotel than expected. Good room and good food. Only downside was the hot air heating system in room that was noisy and not very warm. Overall well worth it the hotel is ideal for the Heathrow airport for the price and will definitely return

Convenient hotel for Heathrow Airport

TripAdvisor rating 5.0/5

Eurasiatraveller2014 Solo travel - TripAdvisor review

This hotel is very conveniently-located for Heathrow Airport due to it being served by Hoppa Bus H2D from Terminals 2 & 3 and there is also a bus to and from Terminal 5. The cost is currently £6.80 one way or there are public transport buses you can take from the street too for under £2. I have stayed over the years in many Ibis budget hotels in various countries and found this one to be a cut above the rest. The receptionist kindly gave me a quiet room at the end of the corridor where I could hear next to no noise. The room was very clean and even included an iron and ironing board. Otherwise, there was a very comfortable double bed, a large TV, a kettle with tea/coffee-making facilities, aircon/heater with adjustable temperature, a shower inside a bath tub, plenty of towels and some shower gel and liquid soap. The hotel has a restaurant which serves a good buffet breakfast for £12.50. It's a shame the price isn't lower. However, the room was very economical at £42. I was very satisfied with this hotel and would stay here again.

Good visit

Customer review rating 4.5/5

Jona Solo - Confirmed reviews ALL

I often have early flights from Heathrow and have used this many times. It is inexpensive, clean and has a regular bus to the airport.

Dear guest We very much appreciate your comments regarding your stay at the ibis budget London Heathrow Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Manisha Costa Guest service agent

Unacceptable behavior of Indian manager at reception

Customer review rating 0.5/5

Indranil B. Families - Confirmed reviews ALL

My experience in dealing with reception was awful. I had booked using a credit card and wanted to pay in cash at checkin. Reception would not allow me to do so saying that this facility is cashless. If so, why was this not mentioned in the reservation email. I have also searched the general terms and conditions of the reservation that was attached with the reservation email. Nowhere is it mentioned that the payment needs to be in cash. They said it is on the website. Honestly, why would a customer examine the website to note that you are a cashless facility if you haven't mentioned it in your reservation email. If you cannot accept cash why not only allow payment using card during reservation. What is the big point of allowing payment at checkin and then not allow cash payment? It is completely a fault of the hotel and in extension the Accor chain that you are misinforming and misleading customers. However, this was not the end of the terrible experience at this hotel. The Indian manager who was in charge around midnight threatened to cancel my reservation when I wanted to pay in cash. It seems to me that he needs training in behavior and customer service. Doesn't Accor train its reception staff how to behave with customers at the middle of the night? It doesn't seem so. I demand a letter of apology from the concerned manager because it was his fault that he was extremely aggressive and misbehaved with a guest. I request you to take stern action against this staff member and make sure that such an incident is not repeated in future. He has certainly damaged your reputation severely for no apparent reason. I request you to inform me of your follow-up action.

Warm welcome

Customer review rating 5.0/5

Jersey G. Solo - Confirmed reviews ALL

Unexpectedly great room with super comfortable bed, toiletries and refreshments 😊 Would happily stay here again if I have an early morning flight.

Dear G., Thank you very much for this kind review of your stay. We are thrilled to hear that your stay at ibis budget London Heathrow Central was a positive one. We are delighted that you found the room to your liking and the bed to be super comfortable, which is part of our commitment to provide a restful night's sleep to our guests. Our aim is to offer a convenient and comfortable stay, especially for those with early flights, and it seems we achieved that with your visit. However, we note your suggestion regarding the placement of a key box downstairs. While we currently do not offer this facility, we appreciate your input as we continuously look for ways to enhance our guests' convenience. Nonetheless, it is great that the in-room amenities such as toiletries and refreshments added to the comfort of your stay. We hope they helped create a more enjoyable experience, and we're pleased to know you'd consider staying with us again for future travels. We hope to have the occasion to welcome you back. Kind regards, We look forward to welcoming you back in the future. Kind regards, Miera Silveira, Customer Service Agent.

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Other web-users rate our hotel

  • 1,868 reviews 8.6/10 Location
  • 2,494 reviews 6.4/10 Room
  • 2,019 reviews 7.5/10 Service
  • 67 reviews 7.4/10 WiFi
  • 1,238 reviews 6.7/10 Cleanliness
  • 883 reviews 7.2/10 Value
  • 813 reviews 2.1/10 Amenities
  • 609 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.