Novotel Birmingham Airport Hotel 4 stars

Have stayed with you in the past and enjoyed the experience but this time we stayed with renovations in progress - not good. It didn't start well on arrival. The pre-registration hadn't worked and the checkin assistant didn't understand English well and it took a time to get the level of room requested - still not sure we had an executive. The restaurant menu was curtailed because of work in hand. The new decor is very masculine and one of the bathroom mirrors better suits a tall gentleman - not good for relaxing after a busy day at an exhibition. BUT the youngEeuropean staff in the bars and restaurant were great - happy smiley people and the room staff were working under difficult conditions.

Efficient checkin process and a helpful staff always make the Novotel Birmingham Airport a 'must book' place for us.

Expensive compared to previous stays, but appreciate recent accessibility room upgrade except, when wet, floor very slippery and dangerous

We were attending NEC for Motorcycle live. So handy for the show. Staff were very polite although the bar was very busy service was quick and efficient check in was easy Room was lovely shower was amazing everywhere was very clean. Would highly recommend this hotel and will hopefully return one day.

Rather a long delay for check-in, in finding a room, other than as expected as I ahve stayed in the hotel several times before.

This hotel makes flying from BHX so easy. I park in car park 1, 5 minutes walk to the hotel and then just cross the road the next morning for my flight. The staff are very friendly and my room was comfortable. Only one issue, given the green focus now the toiletries provided in plastic bottles which are too large for a single night stay which is the most common for this location.

Very helpful staff clean with working unlocked ac

The start was distressing as due to a computer glitch and over booking we did not get our room until the second night of our stay. The staff arranged a bed for the night in the Ibis hotel. We took our meals in the Novotel and all the staff in the Novotel were very helpful, especially the reception manager and the restaurant and bar manager.

Really nice atmosphere and great staff. Reception on the tv was pretty poor. Worked well for about 5 minutes then kept breaking up.

Friendly staff and the room was amazing thank youu! The only thing the smell but it was ok, we understand that you are renovating. Breakfast was ok ;)

We stay here to attend the MCM convention at the NEC. It is a great help that the hotel take our bags before check in so we don’t have to carry them around all day. The staff are always extremely friendly and helpful. The room we stayed in had been refurbished and we noticed the improvement from our last stay. Beds were comfy, everything was clean and it was good to finally stay somewhere with plugs/charging points by the bed. This is our first choice hotel for NEC events.

All was fine at Novatel Birmingham Airport UK. In an upgraded room on 5th floor. No problems experienced. Breakfast was better than within the airport with better ingredients and self service. All staff friendly.

Stayed at Novotel as usual prior to our flight. Holiday is convenient clan and rooms have recently been nicely refurbished. Put room was cold and we couldn’t turn the heating up to a comfortable temperature. Ended up developing a cold. That’s only complaint tho. Breakfast was ok. And the evening meals in their restaurant looked nice. We chose to eat in the airport restaurant but will try the hotel bar menu next time. Drinks bit pricey tho.

A power outage cut off the water to the room during the night and made check out not possible. Staff assured me an invoic ewould be sent and this has not happend. One week later.

A hotel that positions itself as a four-star can provide customers with slightly more