ibis Styles Liverpool Centre Dale Street - Cavern Quarter 3 stars

Customer review rating (ALL Rating) 4.9/5 948 reviews

Best price
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ibis Styles Liverpool Centre Dale Street - Cavern Quarter - Image 1
ibis Styles Liverpool Centre Dale Street - Cavern Quarter - Image 2
ibis Styles Liverpool Centre Dale Street - Cavern Quarter - Image 3
ibis Styles Liverpool Centre Dale Street - Cavern Quarter - Image 4
67 Dale Street, L2 2HJ LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, with The Cavern being around the corner, free wifi throughout the hotel

  • Recommended discounted car park at NCP Moorfields behind the hotel

  • We welcome well-behaved dogs for £10 per dog, per night

  • Complimentary unlimited hot drinks and water All Day long during your stay

  • Wake up to a continental buffet breakfast, complemented by a selection of hot items

Our accommodation(s)

Hotel location

ibis Styles Liverpool Centre Dale Street - Cavern Quarter

67 Dale Street
L2 2HJ LIVERPOOL
United Kingdom

GPS:53.408451, -2.987728

Telephone
Fax +44 151 243 1725

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

RESTAURANT

Offering a varied menu of healthy, international cuisine using locally sourced ingredients, our on-site restaurant provides the perfect spot to take your time over dinner and relax and unwind in style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  948 reviews

TripAdvisor Rating  4.5/5  3,325 reviews

Certificate of excellence 2025

A NIGHTMARE HOTEL. DON’T BOOK IT SO THIS WON’T HAPPEN TO YOU.

TripAdvisor rating 1.0/5

Talita O TripAdvisor review

A NIGHTMARE HOTEL. DON’T BOOK IT SO THIS WON’T HAPPEN TO YOU. We stayed two nights in Liverpool, and the room we were given was an adapted room for disabled guests. First of all, the heater wasn’t working properly. It was -1°C outside, and the room simply wouldn’t warm up at all. But here comes the worst part: when I decided to take a shower, I realized the water wasn’t getting hot. I tried getting under the shower several times, and all I could feel was COLD water running over my body in a freezing room, at -1°C outside. It was absolute torture. I asked my husband to speak to someone at the reception, and he did. The woman at the front desk told him she would come upstairs in 5 minutes. I waited for over an hour. She never showed up. My husband went back to the reception, and to my surprise she said, “The water heats up to a maximum of 42 degrees,” and that “the hotel was fully booked, so there were no rooms available,” and she couldn’t do anything about it. My husband insisted that the water was running cold, nowhere near 42 degrees as she claimed. IT WAS COLD! But she didn’t even bother to come upstairs and check our complaint. She kept repeating that she couldn’t do anything and that the water was “fine.” So yeah… first she left me waiting for over an hour, and second, they’re letting DISABLED GUESTS take cold showers without even taking the customer’s word seriously. I ended up washing my hair in the sink. Do you think that’s the end? Hahaha NO! IT GETS EVEN WORSE! We emailed the hotel manager explaining everything that happened, and to our surprise she told us that we were offered another room and we refused it. WHAT??? Who’s lying here? Either the manager or the hotel staff. Do you really think I would refuse a room with hot water and normal heating? Who does she think she’s fooling? After we replied, we never heard back from her again. No apology, no compensation… NOTHING. Mind you, this was a room for disabled guests! Is this really how they treat people who need extra assistance? My honest suggestion: DO NOT SPEND YOUR MONEY AT THIS HOTEL. Whatever you need, they won’t provide a proper solution!

Dear Talita, Thank you for sharing your feedback. I am very sorry to hear that your stay did not meet expectations, and I fully understand how upsetting the situation must have felt. I would like to clarify a few points that may help explain what happened while also acknowledging your experience. In our accessible rooms, the maximum water temperature is limited to 41°C for safety reasons, and this is also explained in the bathroom signage. This ensures that guests who may be more vulnerable to burns are protected at all times. I appreciate that this may have felt cooler than expected, especially on a very cold day. Following your report at reception, two members of our team have confirmed that an alternative room was offered, where the water system is not temperature-restricted. We are very sorry if this was not clear or if there was any misunderstanding at the time. Our team also advised that after you mentioned the water issue, you returned to your room to check the temperature. When you did not return to reception, they believed that the issue had been resolved. I completely appreciate that this was not the experience you wished to have, and I am sorry for the frustration this caused. Your feedback helps us ensure our communication is clearer and that we support all guests, especially those in accessible rooms, as effectively as possible. Kind regards, Greta Di Pinto Assistant General Manager

Customer review rating 5.0/5

Alex C. Friends - Confirmed reviews ALL

welcoming hotel comfortable and quiet

Thank you Alex for sharing such lovely feedback! We are delighted to hear you enjoyed your stay, found the team helpful, and appreciated the complimentary drinks — we are glad it added a nice touch to your visit. It is great to know the hotel felt welcoming, comfortable and quiet, and we are especially pleased that Alejandra made a positive impression. She is a wonderful member of the team, and she will be thrilled to hear your comments. We hope to welcome you back again soon! Regards, Joanna Aniolkowska General Manager

Stolen money and disappointing experience

TripAdvisor rating 1.0/5

mattypeb TripAdvisor review

When we arrived, they told me I had nothing to pay because I had paid in advance however after checking out I was then charged again and they claimed they had only taken one payment so the second payment has vanished into thin air Other things that went wrong is they gave us the wrong kind of room, then the room we eventually got smelled weird and their was a constant draining noise at night This was a really disappointing experience

Thank you Matty for taking the time to share your feedback, and I’m truly sorry for the frustration you experienced during your stay. I want to reassure you that your money was not stolen. What happened was a system glitch that caused a temporary duplicate transaction to appear. As soon as we identified the issue, the duplicate payment was voided immediately, and the error has been fully rectified. Sometimes technical glitches can occur, but please rest assured that no additional funds were taken from you and nothing has “vanished into thin air.” Your refund was processed automatically depending on your bank’s timescales. Regards, Joanna, General Manager.

Very pleasant stay

TripAdvisor rating 5.0/5

paulfkennedy TripAdvisor review

Good location and friendly staff. Room was clean, bed comfortable and shower warm.. nice to have free coffee and hot chocolate for the kids. Well done Ibis. Bit annoying that this comment section must be 200 characters!!

Thank you so much Paul for your lovely feedback! We’re delighted you and your family had a pleasant stay and enjoyed the location, comfort, and our complimentary drinks. We really appreciate your kind words — well done to you too for making it to 200 characters! Regards, Joanna, General Manager.

Customer review rating 5.0/5

Helen H. Friends - Confirmed reviews ALL

Everything was just right — from the warm welcome at reception to the clean, comfy room and fresh breakfast every morning. Everything was just right — from the warm welcome at reception to the clean, comfy room and fresh breakfast every morning. Everything was just right — from the warm welcome at reception to the clean, comfy room and fresh breakfast every morning.

Dear Helen, Thank you for taking the time and trouble to complete a survey following your recent stay at the Ibis Styles Liverpool Centre Dale Street. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to the Ibis Styles in the near future. Yours sincerely, Joanna Aniolkowska General Manager

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Other web-users rate our hotel

  • 1,682 reviews 9.8/10 Location
  • 1,790 reviews 7.8/10 Room
  • 1,713 reviews 9.5/10 Service
  • 22 reviews 9/10 WiFi
  • 1,086 reviews 9.1/10 Breakfast
  • 988 reviews 8.9/10 Cleanliness
  • 374 reviews 9.2/10 Vibe
  • 279 reviews 7.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.