ibis Styles Liverpool Centre Dale Street - Cavern Quarter 3 stars

Customer review rating (ALL Rating) 4.6/5 1,465 reviews

ibis Styles Liverpool Centre Dale Street - Cavern Quarter - Image 1
ibis Styles Liverpool Centre Dale Street - Cavern Quarter - Image 2
ibis Styles Liverpool Centre Dale Street - Cavern Quarter - Image 3
ibis Styles Liverpool Centre Dale Street - Cavern Quarter - Image 4

Description

Hotel extras

  • Central location, with plenty of nearby transport links

  • For discounted car parking, please use NCP Moorfields behind the hotel

  • The Cavern is just a 5 minute walk, nearby Liverpool1 shopping centre and Royal Albert Docks

  • Hotel is fully cashless

  • Continental buffet-style breakfast served each morning

Our accommodation(s)

Hotel location

ibis Styles Liverpool Centre Dale Street - Cavern Quarter

67 Dale Street
L2 2HJ LIVERPOOL
United Kingdom

GPS:53.408451, -2.987728

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

RESTAURANT

Offering a varied menu of healthy, international cuisine using locally sourced ingredients, our on-site restaurant provides the perfect spot to take your time over dinner and relax and unwind in style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,465 reviews

TripAdvisor Rating  4.5/5  3,171 reviews

Certificate of excellence 2023

Fantastic week

Customer review rating 5.0/5

Fulvio Couples - Confirmed reviews ALL

Fantastic week at the hotel, staff is very friendly and breakfast is delicious. Will definitely recommend to my family.

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Well located

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Good breakfast and clean rooms. Staff is friendly.

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Well located but rooms unclean and mouldy

Customer review rating 1.0/5

Nicky Couples - Confirmed reviews ALL

Firstly the positive point: the hotel is in a really good location. Unfortunately however, we felt really disappointed with our stay, we paid £243 for a 2 night stay in a room which was smaller and more basic than it appears on the photos but we could live with that. The worst thing was the mould in the bedroom all around the fan to the bathroom. The fan didn't work and the windows in the bedroom don't open so whenever you use the shower the room fills with steam obviously which will add to the mould issue. We reported this on the 1st night and the staff member didn't seem surprised at all asking if it was around the fan. He said they were unable to have it cleaned that night as the cleaners had gone for the day so asked if we could wait until the following day. We asked if it was possible to move to an alternative room which he said he could do so we viewed it before moving all of our belongings wondering if this was a common problem. The 2nd room had thick dust all over the bed panelling so rather than moving to another dirty room and having to complain about that we said we would stay in the original room but asked if the mould could be cleaned off the following day to which he agreed would be done. On our way out for the day we passed the cleaner in the corridor a couple of rooms away on her rounds. When we came back later in the day the mould was exactly the same and hadn't been touched at all. We weren't happy at all but knew that the cleaners would again have left for the day so it would be pointless mentioning it again and not wanting to have to have the conversation again with the staff. All in all very disappointing there is no excuse for unclean rooms no matter how basic they are but to not deal with it once reported just made it worse. We will be returning to Liverpool but will never use this chain of hotels again I'm afraid.

Thank you Nicola for taking the time to share your feedback with us. We sincerely apologize for the disappointment and inconvenience you experienced during your recent stay. Your concerns regarding the cleanliness and maintenance of your room are deeply concerning and do not meet the standards we strive to uphold. We understand the importance of providing a comfortable and clean environment for our guests, and it is clear that we fell short in this regard during your stay. Please know that we take your feedback seriously and will be addressing the issues you've raised with our housekeeping and maintenance teams to ensure such lapses do not recur in the future. We genuinely regret that we were not able to rectify the situation to your satisfaction during your stay, and we understand your decision not to return to our chain of hotels. We hope you will reconsider and give us another opportunity to regain your trust in the future. If you would like to discuss your experience further, please don't hesitate to reach out to our management team. Once again, we apologize for the inconvenience caused and thank you for bringing these issues to our attention.

Amazing stay and great location in Liverpool!

Customer review rating 5.0/5

Amanda L. Couples - Confirmed reviews ALL

Such a lovely visit. Our room was upgraded and decorated for our honeymoon! Such a lovely surprise! Will 100% stay with Ibis again!

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your honeymoon stay at Ibis Liverpool and that our team was able to make it even more special with the room upgrade and decorations. It's always our goal to create memorable moments for our guests, and we're delighted that we succeeded with you. We can't wait to welcome you back for another fantastic stay in the future!

Ali campbell

Customer review rating 5.0/5

Craig B. Couples - Confirmed reviews ALL

Good break in the right place 2 see everything

Thank you for your positive feedback, Ali! We're delighted to hear that you had a great break and that our location provided you with the opportunity to explore everything you wanted. We hope to welcome you back soon for another wonderful experience!

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Other web-users rate our hotel

  • 2,011 reviews 9.8/10 Location
  • 1,971 reviews 8.1/10 Room
  • 2,025 reviews 9.8/10 Service
  • 20 reviews 9/10 WiFi
  • 983 reviews 9.7/10 Breakfast
  • 950 reviews 9.2/10 Cleanliness
  • 426 reviews 9.2/10 Vibe
  • 355 reviews 8.2/10 Amenities

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