Customer review rating 4.6/5 5,414 reviews
ALLSAFE approved hotel
Central location, with plenty of nearby transport links
Continental buffet-style breakfast served each morning
Nearby Liverpool One shopping centre and Royal Albert Docks
The Cavern is just a five-minute walk away
For discounted car parking, please use NCP Moorfields located behind the hotel
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
67 Dale Street
L2 2HJ liverpool
Contact email :
Check-in from 14h00
Check out up to 12h00
Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.
Premium Room with Double Bed
Accessible Standard Room with 2 single beds
Accessible Standard Room with 1 double bed
100% genuine reviews from our guestsFind out more
Excellent location and very clean hotel
Gillian P. Couples - 19/06/2021 Confirmed reviews ALL
We had a lovely stay. Hotel was in a great location for getting around Liverpool. Hotel was clean and tidy. Breakfast was lovely. Only disappointment was no housekeeping. My mum And dad stayed here the week before us and received housekeeping in their room But we never. Very off putting having to ask for toilet roll and towels at reception
Hazel R. Families - 19/06/2021 Confirmed reviews ALL
The feel of the hotel was comfortable and the staff very pleasant so it was a good experience in spite of all the Covid measures. The breakfast area was quite small so if the hotel was running at full capacity that might be a problem. The coffee machine and 24 hr drinks were an excellent touch. I would definitely stay again.
Anonymous Friends - 19/06/2021 Confirmed reviews ALL
Hotel is well located in the cavern quarter, but breakfast is a shambles and you can lose your luggage if you put it in their luggage storage.
Poor customer service
Anonymous Friends - 18/06/2021 Confirmed reviews ALL
We were unable to contact anyone during the first night as our remote for the television. The following day we told 3 different people but nothing was sorted. Luckily on this night the phone was replied to and we eventually had a working remote. To make things we were woken up very early in the morning by one of the staff knocking on our door.
Good hotel let down by customer service
Seanob Solo - 18/06/2021 Confirmed reviews ALL
Being in the industry I understand the impact that Covid has had and the pressures that have resulted on staff when re opening the hotel, however basic customer service should always be maintained. On this occasion I feel let down and although the situation was attempted to be redeemed this made me more irate and unappreciated. The whole situation revolved around an enquiry made in relation to parking which was made on my initial booking, 48 hours prior to arrival, the day of arrival and under special requests when I checked in on line. On all 4 occasions no response was received. When checking in I was told parking was mentioned on the website (which it is), something that the employee took great effort in showing, as though I had not looked into this previously, but there is no mention of it being at a discounted rate. I was a bit sharp with the employee at the time, for which I was apologised for in the morning, only to be met with the comment "We all have bad days" as though the whole issue was my fault - for the record I had not had a bad day and was in an excellent mood as I was meeting friends for the first time in 16 months. The website advises you to contact the hotel on H7… (the e mail I used twice) but was told by the employee that this is not the hotels e mail - Please update your website if this is the case (although my invoice has been delivered from this e mail address) The parking details are mentioned but no details of discounted rates for guests. I ended up paying additional for the Q Park as when looking at this and the NCP this was the cheaper option - although it would not have been if I had been made aware of the hotel rate. Overall the stay was excellent and the room clean and adequate. The whole stay was let down however by the poor customer service received.
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