ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel 3 stars

Great hotel very friendly staff, extremely clean throughout, good breakfasts and free coffee and tea unlimited. Located in the middle of all the attractions(within 10 minutes walk)

Lovely hotel, check in isn't really quick despite checking in online prior to arrival we still had to wait around to check in. Also was informed our room was ready for us but if we wanted it at 12 we would have to pay £10 extra so I don't understand why if rooms are ready and waiting not to just let people have the room key. Room was lovely very clean . Good choice for breakfast. Added benefit was checkout time of 12pm. Would stay again.

Small room and Porto cabin toilets

Good clean rooms with beds being comfortable. Good buffet breakfast and nice foyer area. Staff very friendly and accommodating.

I stayed in this hotel with my boyfriend for two nights. The hotel is clean, modern and well located. It is very central. The breakfast was very nice. We arrived at the hotel exhausted with our luggage and were greeted by a gruff waitress who seemed fed up. She wasnt very friendly and first impressions are very important, so as this was our first interaction with a member of staff it wasn't a good start. She didn't smile and wasn't very helpful. I asked if it would be possible to check in early, as it was 9am and we weren't due to check in until 2pm. I explained that we were doing a Beatles tour at 2pm and were really tired so would love to rest pripr to doing the tour. The hotel didn't seem busy, but she said that we couldn't check in early as there was no room available. I asked her if we could leave our luggage at the hotel while we walked around Liverpool waiting for the tour to start and she said ok. She made no conversation at all. I remarked that the hotel was lovely...and she ignored me! We put our suitcases into a luggage hold room and left to explore the city. We returned after the Beatles tour and collected our bags and went to our room. Upon opening my suitcase, I realised the suitcase I was given wasn't mine at all! I brought it downstairs and explained to another girl who was working that I had gotten someone else's suitcase. She didn't apologise, she just unlocked the room for me and I got my suitcase and put the other suitcase in. It might be helpful to label suitcases with room numbers or some other means of identification but the current method isn't very secure. Our last dealing with a member of staff was the day we were leaving. It was a lovely guy who ordered our taxi to the airport for us and he conversed with us while my partner and I ordered food and drinks after checking out and we waited for our taxi. The food we ordered was very nice. I had the vegetarian lasagne which was delicious. Overall, I don't think I would stay again, unfortunately. To me, customer service is very important and that's what let The Ibis Styles down.