ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel 3 stars

Excellent location, hotel clean and staff and overall layout of the hotel is well in line with Covid restrictions and I felt safe without feeling restricted.

I have an issue with booking, I booked it for the Saturday night and on arrival gave booking ref number, unfortunately it wasn’t valid as the online booking did not work and it booked me in for the Sunday night, thankfully due to the amazing staff they were able to accommodate me. It was my own fault for not checking my emails, but staff were amazing, hotel is beautiful and ideal, I’d 100% book here again

Location superb, bedroom spotless, staff helpful and pleasant and breakfast was very good.

Very good location ,right in the middle of where we wanted to be for are stay , rooms your very clean , for such a popular hotel there was no noise at night at all , staff was very nice from the moment we walked in , very good breakfast selection , not like your average hotel stay the staff are brilliant very helpful very polite , will only ever book this hotel for Liverpool now on 10/10

I checked in online and I was then welcomed by Peter who was super nice and helpful. The room was spacious and very quiet as per my request. I really liked the bathroom and how particular its location inside the room was. Breakfast had a good choice and the quality of food was quite high. All the staff was polite and helpful, from reception to breakfast to housekeeping. Smooth check in and check out and the preauthorized amount was given back very soon after the card was charged. The hotel did a very great effort to offer a good service despite the Covid restrictions which was very much appreciated.

Great location , clean amazing staff shout out to Peter - see you again soon

The staff were very friendly and always approachable, and the breakfast was a very good and excellent covid service thx you

Room was affordable and breakfast included which was good. However breakfast was quite basic (as to be expected). Also the room wasn’t in the best condition, with scuff marks over the walls but it did the job. Lack of milk provided in the room for coffee/teas but not too big an issue.

We had a lovely stay ...we requested a room which we’d stayed in many times and everything was spot on .. I was happy to see the new soap dispensers in the bathroom , a lot easier to use , also nice to see brand new towels .. The new breakfast was nice , but sad to see many customers not adhering to the rules , which we did pass a comment or two , to members of staff ... Our experience was great , but unfortunately only gave a 9 this time as wasn’t happy on our last morning to see and hear 2 dogs whining and barking whilst eating our breakfast ... I don’t think dogs should be allowed to mix in the breakfast area ... it put us both off to be honest ....

In special Eleanor- she was very useful

I cannot fault this hotel from the start to the end, the staff was fantastic, friendly and very helpful. Room was clean and just everything you would need. Definitely will be staying here again.

For £150+ a night I was expecting something more than a room what felt like a very small caravan with hardly any space or facilities. I know it was the bank holiday but no way does that room warrant that price compared to the Novotel for a similar price the night before

The staff can’t do enough for you here - friendly - professional and welcoming The rooms are spotless and a good size Location was perfect for us to have a walk round the city centre and the docks We have stayed here a few times now as we love it so much

Hospitality is all about people. Ibis has nailed it by having an excellent team at the Liverpool Centre hotel. Very helpful and friendly staff who provided us guidance on eveyrthing we needed. We had our pet staying with us and they helped store his wet food in the kitchen for us, which ensured he had his food fresh when he needed it! They maintained excellent measures to ensure we do our best to prevent spreading COVID19. Always wore masks, had sanitizers everywhere and also ensured that even lift access was restricted with a very obvious notice board. This is something I truly appreciate as I have seen places where the rules state something and what they practiced were a bit contradictory. The complementary breakfast was simple but fulfilling. Being vegans, they kindly provided us with the vegan alternatives for everything they served their non-vegan guests. Due to COVID19, there was no longer a buffett, but a packed breakfast, they they had neatly labelled for us to collect. All in all, it was a very pleasant stay with the staff making sure that we were warmly welcomed. Regarding noise levels - it is the city center, so on a Friday/Saturday night, it can get noisy outside but if you close the windows, all of it is gone. Room looked a lot bigger in the pictures, but was just cosy enough for a couple with a dog. Location is everything - city centre! walk out and you get to all the eat-outs and enjoy the nightouts. I wish I asked the names of the staff to mention on my reviews. I didn't. So I am just going to say that I would go back again if I have my next trip. There is plenty of parking behind the buidling in an NCP car park, where you could park your car overnight for a discounted price if you are staying at Ibis.

The room was clean and a reasonable size for city centre. Staff were helpful at all times and breakfast was of a good standard but a hot option such as scrambled eggs would be nice. The pillows were like bricks very hard but would stay again for short stays.