ibis Styles Liverpool Centre Dale Street - Cavern Quarter Hotel 3 stars

Customer review rating 4.6/5 5,414 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
ibis Styles Liverpool Centre Dale Street - Cavern Quarter
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+ 6 Services

Hotel extras

  • Central location, with plenty of nearby transport links

  • Continental buffet-style breakfast served each morning

  • Nearby Liverpool One shopping centre and Royal Albert Docks

  • The Cavern is just a five-minute walk away

  • For discounted car parking, please use NCP Moorfields located behind the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Ironing room
Catering
  • Breakfast included in the price
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • Copy/print service available Paying

Hotel location

ibis Styles Liverpool Centre Dale Street - Cavern Quarter

67 Dale Street
L2 2HJ liverpool
united kingdom

Tel: +441512431720

Fax: (+44)1512431725

Check-in from 14h00

Check out up to 12h00

  • National Express :  Main Norton Street

  • By plane

    L/POOL JOHN LENNON At 14km / 8 miles

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    LIVERPOOL LIME ST At 0.75km / 0.47 miles

GPS :53.408451, -2.987728

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Premium Room with Double Bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

The Queen

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

The Duet

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Accessible Standard Room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Accessible Standard Room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Offering a varied menu of healthy, international cuisine using locally sourced ingredients, our on-site restaurant provides the perfect spot to take your time over dinner and relax and unwind in style.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Styles Liverpool Centre Dale Street - Cavern Quarter

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,414 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,716 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent location and very clean hotel

Customer review rating 4.0/5

Gillian P. Couples - 19/06/2021 Confirmed reviews ALL

We had a lovely stay. Hotel was in a great location for getting around Liverpool. Hotel was clean and tidy. Breakfast was lovely. Only disappointment was no housekeeping. My mum And dad stayed here the week before us and received housekeeping in their room But we never. Very off putting having to ask for toilet roll and towels at reception

Comfortable experience

Customer review rating 4.5/5

Hazel R. Families - 19/06/2021 Confirmed reviews ALL

The feel of the hotel was comfortable and the staff very pleasant so it was a good experience in spite of all the Covid measures. The breakfast area was quite small so if the hotel was running at full capacity that might be a problem. The coffee machine and 24 hr drinks were an excellent touch. I would definitely stay again.

Well located

Customer review rating 3.5/5

Anonymous Friends - 19/06/2021 Confirmed reviews ALL

Hotel is well located in the cavern quarter, but breakfast is a shambles and you can lose your luggage if you put it in their luggage storage.

Poor customer service

Customer review rating 2.0/5

Anonymous Friends - 18/06/2021 Confirmed reviews ALL

We were unable to contact anyone during the first night as our remote for the television. The following day we told 3 different people but nothing was sorted. Luckily on this night the phone was replied to and we eventually had a working remote. To make things we were woken up very early in the morning by one of the staff knocking on our door.

Good hotel let down by customer service

Customer review rating 3.5/5

Seanob Solo - 18/06/2021 Confirmed reviews ALL

Being in the industry I understand the impact that Covid has had and the pressures that have resulted on staff when re opening the hotel, however basic customer service should always be maintained. On this occasion I feel let down and although the situation was attempted to be redeemed this made me more irate and unappreciated. The whole situation revolved around an enquiry made in relation to parking which was made on my initial booking, 48 hours prior to arrival, the day of arrival and under special requests when I checked in on line. On all 4 occasions no response was received. When checking in I was told parking was mentioned on the website (which it is), something that the employee took great effort in showing, as though I had not looked into this previously, but there is no mention of it being at a discounted rate. I was a bit sharp with the employee at the time, for which I was apologised for in the morning, only to be met with the comment "We all have bad days" as though the whole issue was my fault - for the record I had not had a bad day and was in an excellent mood as I was meeting friends for the first time in 16 months. The website advises you to contact the hotel on H7… (the e mail I used twice) but was told by the employee that this is not the hotels e mail - Please update your website if this is the case (although my invoice has been delivered from this e mail address) The parking details are mentioned but no details of discounted rates for guests. I ended up paying additional for the Q Park as when looking at this and the NCP this was the cheaper option - although it would not have been if I had been made aware of the hotel rate. Overall the stay was excellent and the room clean and adequate. The whole stay was let down however by the poor customer service received.

Customer review rating 4.5/5

Anonymous Friends - 17/06/2021 Confirmed reviews ALL

Excellent location, hotel clean and staff and overall layout of the hotel is well in line with Covid restrictions and I felt safe without feeling restricted.

Brilliant location staff are amazing

Customer review rating 4.0/5

Seamus G. Friends - 17/06/2021 Confirmed reviews ALL

I have an issue with booking, I booked it for the Saturday night and on arrival gave booking ref number, unfortunately it wasn’t valid as the online booking did not work and it booked me in for the Sunday night, thankfully due to the amazing staff they were able to accommodate me. It was my own fault for not checking my emails, but staff were amazing, hotel is beautiful and ideal, I’d 100% book here again

Fantastic, great hotel.

Customer review rating 4.5/5

Susie M. Couples - 13/06/2021 Confirmed reviews ALL

Location superb, bedroom spotless, staff helpful and pleasant and breakfast was very good.

Brilliant location , brilliant staff

Customer review rating 5.0/5

Gaz Couples - 13/06/2021 Confirmed reviews ALL

Very good location ,right in the middle of where we wanted to be for are stay , rooms your very clean , for such a popular hotel there was no noise at night at all , staff was very nice from the moment we walked in , very good breakfast selection , not like your average hotel stay the staff are brilliant very helpful very polite , will only ever book this hotel for Liverpool now on 10/10

Warm and professional welcome to Liverpool

Customer review rating 5.0/5

Alessandro F. Solo - 13/06/2021 Confirmed reviews ALL

I checked in online and I was then welcomed by Peter who was super nice and helpful. The room was spacious and very quiet as per my request. I really liked the bathroom and how particular its location inside the room was. Breakfast had a good choice and the quality of food was quite high. All the staff was polite and helpful, from reception to breakfast to housekeeping. Smooth check in and check out and the preauthorized amount was given back very soon after the card was charged. The hotel did a very great effort to offer a good service despite the Covid restrictions which was very much appreciated.

Perfect for us

Customer review rating 5.0/5

Anonymous Families - 12/06/2021 Confirmed reviews ALL

Great location , clean amazing staff shout out to Peter - see you again soon

Friendly staff and very clean , very good stay

Customer review rating 5.0/5

C. J. C. Families - 12/06/2021 Confirmed reviews ALL

The staff were very friendly and always approachable, and the breakfast was a very good and excellent covid service thx you

Good stay, few slight gripes

Customer review rating 3.5/5

Chris Couples - 11/06/2021 Confirmed reviews ALL

Room was affordable and breakfast included which was good. However breakfast was quite basic (as to be expected). Also the room wasn’t in the best condition, with scuff marks over the walls but it did the job. Lack of milk provided in the room for coffee/teas but not too big an issue.

Lovely to return to the Ibis ( Dale street )

Customer review rating 4.5/5

Gill H. Couples - 11/06/2021 Confirmed reviews ALL

We had a lovely stay ...we requested a room which we’d stayed in many times and everything was spot on .. I was happy to see the new soap dispensers in the bathroom , a lot easier to use , also nice to see brand new towels .. The new breakfast was nice , but sad to see many customers not adhering to the rules , which we did pass a comment or two , to members of staff ... Our experience was great , but unfortunately only gave a 9 this time as wasn’t happy on our last morning to see and hear 2 dogs whining and barking whilst eating our breakfast ... I don’t think dogs should be allowed to mix in the breakfast area ... it put us both off to be honest ....

Very friendly staff

Customer review rating 5.0/5

Calum B. Business - 11/06/2021 Confirmed reviews ALL

In special Eleanor- she was very useful

Fantastic find

Customer review rating 5.0/5

Catrin W. Families - 08/06/2021 Confirmed reviews ALL

I cannot fault this hotel from the start to the end, the staff was fantastic, friendly and very helpful. Room was clean and just everything you would need. Definitely will be staying here again.

Very Disappointed

Customer review rating 1.0/5

Josh Friends - 07/06/2021 Confirmed reviews ALL

For £150+ a night I was expecting something more than a room what felt like a very small caravan with hardly any space or facilities. I know it was the bank holiday but no way does that room warrant that price compared to the Novotel for a similar price the night before

Amazing hotel and staff

TripAdvisor rating 5.0/5

Carlaandryan2020 19/11/2020 TripAdvisor review

The staff can’t do enough for you here - friendly - professional and welcoming The rooms are spotless and a good size Location was perfect for us to have a walk round the city centre and the docks We have stayed here a few times now as we love it so much

Dear Carla, We all at the ibis Styles are delighted about your feedback. I am very glad to hear that our team has succeeded in making your stay so enjoyable. :) We hope to welcome you again at the ibis Styles. Best Regards, Greta Di Pinto Assistant General Manager

Excellent

TripAdvisor rating 5.0/5

eakangk 16/09/2020 TripAdvisor review

Hospitality is all about people. Ibis has nailed it by having an excellent team at the Liverpool Centre hotel. Very helpful and friendly staff who provided us guidance on eveyrthing we needed. We had our pet staying with us and they helped store his wet food in the kitchen for us, which ensured he had his food fresh when he needed it! They maintained excellent measures to ensure we do our best to prevent spreading COVID19. Always wore masks, had sanitizers everywhere and also ensured that even lift access was restricted with a very obvious notice board. This is something I truly appreciate as I have seen places where the rules state something and what they practiced were a bit contradictory. The complementary breakfast was simple but fulfilling. Being vegans, they kindly provided us with the vegan alternatives for everything they served their non-vegan guests. Due to COVID19, there was no longer a buffett, but a packed breakfast, they they had neatly labelled for us to collect. All in all, it was a very pleasant stay with the staff making sure that we were warmly welcomed. Regarding noise levels - it is the city center, so on a Friday/Saturday night, it can get noisy outside but if you close the windows, all of it is gone. Room looked a lot bigger in the pictures, but was just cosy enough for a couple with a dog. Location is everything - city centre! walk out and you get to all the eat-outs and enjoy the nightouts. I wish I asked the names of the staff to mention on my reviews. I didn't. So I am just going to say that I would go back again if I have my next trip. There is plenty of parking behind the buidling in an NCP car park, where you could park your car overnight for a discounted price if you are staying at Ibis.

Dear Guest, thank you very much for your feedback, we are happy that you enjoyed your time with us and that you appreciated our hard working team during the pandemic. We are looking forward to seeing you again, Best Regards, Joanna, General Manager.

Shame about the pillows

TripAdvisor rating 4.0/5

clivehinchcliffe Business - 02/03/2020 TripAdvisor review

The room was clean and a reasonable size for city centre. Staff were helpful at all times and breakfast was of a good standard but a hot option such as scrambled eggs would be nice. The pillows were like bricks very hard but would stay again for short stays.

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