Dear Christine, Thank you for your wonderful review. We’re delighted that you had such a positive experience and appreciated our convenient location within walking distance of Liverpool Lime Street, the Cavern Quarter, Albert Dock, and many of the city’s main attractions. It’s also lovely to know that you found your room spacious and clean and our team friendly. We hope to welcome you back for another enjoyable stay soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear L., Thank you for your fantastic review and perfect score. We’re delighted that you appreciated our central location and, especially, the helpful and kind service provided by our team. Your lovely comments will be shared with everyone, and we hope to welcome you back on your next visit to Liverpool. Yours sincerely, Joanna Aniolkowska General Manager

Dear Adrian, Thank you for your fantastic review and perfect score. We’re delighted that you enjoyed our central location, found your room comfortable and very clean, and received polite and helpful service from our team. We’re sorry that the breakfast area felt overcrowded during busy periods, particularly when you were unable to find a seat. Our ground-floor breakfast area is compact and can become very busy at peak times. Your comments regarding both the service and seating space are appreciated and will be shared with the team as we continue looking at how best to manage the morning flow. We’re pleased that you otherwise had such an enjoyable stay and hope to welcome you back soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Andy, Thank you for your fantastic and detailed review. We’re delighted that our central location made it easy to explore both the city centre and waterfront, and that you appreciated the nearby discounted parking, hotel security, quiet room, comfortable shower, and complimentary hot drinks. It sounds as though you made the most of Liverpool’s excellent cafés, bars, and restaurants too—thank you for sharing your recommendations with future visitors. We’re thrilled that you had such a great stay and hope to welcome you back very soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Gail, Thank you for your wonderful review and perfect score. We’re delighted that you found your room fresh, clean, and comfortable, and that our friendly team made you feel welcome. It’s especially pleasing to know that you considered your stay excellent value for money. We look forward to welcoming you back on your next visit to Liverpool. Yours sincerely, Joanna Aniolkowska General Manager

Dear Ann, Thank you very much for your wonderful review and excellent rating. We’re delighted that our fantastic location made it easy for you to explore both Liverpool city centre and the Albert Dock on foot. Although our rooms are designed to be compact and practical, it’s lovely to hear that you found yours bright, clean and comfortable. We’re sorry that the heating and air-conditioning system was not working correctly during your stay, but we’re pleased that our team responded quickly and provided an electric radiator that kept your room comfortable. Your kind comments about our friendly and accommodating staff will be shared with everyone. We hope to have the pleasure of welcoming you back for another enjoyable stay very soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Alan, Thank you so much for your wonderful review and perfect score! We’re delighted that you enjoyed a peaceful stay and found our location so convenient for your visit. It’s lovely to hear that our friendly team provided such a warm welcome and that you appreciated the complimentary tea and hot chocolate available throughout the day. Thank you for choosing our hotel. We hope to have the pleasure of welcoming you back again very soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Mark, Thank you very much for your wonderful review and excellent rating. We’re delighted that you had such a comfortable stay and found our central location ideal for your visit to Liverpool. It’s especially pleasing to hear that our friendly and helpful team made a positive impression. Your kind comments will be shared with everyone and will be greatly appreciated. We hope to have the pleasure of welcoming you back for another enjoyable stay very soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Stephen, Thank you very much for your wonderful review and excellent rating. We’re delighted that you had such a lovely and comfortable stay and found the hotel warm, welcoming and clean. It’s also great to hear that our location was convenient for the city centre and that the friendly service provided by our team contributed positively to your visit. Your kind comments will be shared with everyone. We hope to welcome you back for another enjoyable stay very soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Tracey, Thank you so much for your fantastic review and perfect score! We’re delighted that you enjoyed our rooms, amazing central location and the friendly service provided by our team. It’s also wonderful to hear that you appreciated the complimentary hot drinks available throughout the day and considered your stay great value for money. Your kind comments mean a great deal to everyone. Thank you for choosing our hotel. We hope to welcome you back for another excellent stay very soon. Yours sincerely, Joanna Aniolkowska General Manager

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Dear Julia, Thank you for such a lovely review and for recommending us! It's wonderful to know that you enjoyed the hotel's modern style, cleanliness, and convenient location in the heart of Liverpool. We're especially pleased that our team made you and your family feel welcome and that you enjoyed the breakfast. Your kind words mean a lot to us, and we'll be happy to share them with the team. We would love to welcome you and your family back to ibis Styles Liverpool Centre Dale Street on your next visit. Kind regards, Alejandra Sevillano Assistant General Manager

Thank you for your lovely review and perfect score! It's wonderful to hear that you enjoyed your room, found us good value for money, and were pleased with both the breakfast and service. We're delighted that you and your family had such a pleasant stay. Thank you for choosing ibis Styles Liverpool Centre Dale Street. We look forward to welcoming you back for another visit to Liverpool. Kind regards, Alejandra Sevillano Assistant General Manager

Dear Carole, Thank you very much for your lovely review and for rating your stay 90/100! We are delighted to hear that you enjoyed a comfortable few days with us and appreciated our cleanliness, friendly and helpful team, facilities and excellent city-centre location. It is always rewarding to know that our guests feel they have received good value for money. We also appreciate your feedback regarding the hotel signage. As our building has a listed façade, there are restrictions on the type and size of external signage and lighting we are permitted to install. We understand that this can make the hotel a little more difficult to spot, particularly for first-time visitors, and we apologise for any inconvenience caused. Thank you once again for choosing ibis Styles Liverpool Centre Dale Street. We hope to have the pleasure of welcoming you back on your next visit to Liverpool! Yours sincerely, Joanna Aniolkowska General Manager

Dear Peter, Thank you for sharing your feedback. We’re very sorry that your stay left you feeling so disappointed and dissatisfied. We sincerely apologise for the unpleasant smell in the room. This is not the standard we expect, and your comments have been passed to our maintenance team so the bathroom drainage can be inspected. We’re also sorry that you found the beds uncomfortable. While mattress comfort can be a matter of personal preference, we understand how important a good night’s sleep is. We were equally sorry to learn that your bottle of fragrance was found broken after your luggage had been stored. All belongings placed in the luggage room must be properly packed and securely protected inside closed luggage to prevent damage. Fragile or valuable items should be removed before storage, as luggage is stored at the owner’s risk. The notice is immediately visible on the inside and outside of the door. We regret that your experience did not meet your expectations and appreciate you bringing these matters to our attention. Yours sincerely, Joanna Aniolkowska General Manager

Dear Lawrence, Thank you so much for taking the time to share your wonderful review and for awarding us a perfect score! We’re delighted that our central location provided an ideal base for your visit and made it easy for you to explore everything Liverpool has to offer. It’s especially pleasing to hear that our friendly staff made you feel welcome and contributed positively to your stay. We’ll be delighted to share your kind comments with the entire team. We’re also glad that you enjoyed our continental breakfast and found it a pleasant way to start your day. Your excellent feedback means a great deal to us. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back for another enjoyable stay very soon. Yours sincerely, Joanna Aniolkowska General Manager

Dear Karen, Thank you so much for your wonderful review and perfect 10 out of 10! We’re delighted that you consistently enjoy your stays with us and receive a warm, friendly experience from check-in through to departure. Your kind comments about the hotel’s cleanliness and our helpful team mean a great deal to us. We’ll be delighted to share your praise with everyone. Thank you also for your recommendation and continued support—it is always a pleasure to welcome you. We look forward to seeing you again for another lovely stay very soon. Yours sincerely, Joanna Aniolkowska General Manager

Thank you for your wonderful feedback and perfect score! We're delighted that our team made you feel welcome and provided all the information you needed on arrival. We're also pleased that you enjoyed the comfort of your room, the bed and the cleanliness of the bathroom. It's great to know that leaving your luggage with us before check-in helped you make the most of your time in Liverpool. Thank you for choosing to stay with us, and we hope to see you again soon. Kind regards, Alejandra Sevillano Assistant General Manager

Dear Moira, Thank you so much for your wonderful review and perfect score! We’re delighted that, even during a short one-night stay, you experienced such a warm welcome and enjoyed your comfortable room, our distinctive décor and the friendly service provided by our team. It’s also fantastic to know that our central location was perfect for your plans. Hearing that you intend to return is one of the greatest compliments we could receive. Thank you again for choosing to stay with us. We look forward to welcoming you back for another perfect visit! Yours sincerely, Joanna Aniolkowska General Manager