Mercure Haydock Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 199 reviews

Best price
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Mercure Haydock Hotel - Image 1
Mercure Haydock Hotel - Image 2
Mercure Haydock Hotel - Image 3
Mercure Haydock Hotel - Image 4
Penny, LANE, WA119SG HAYDOCK, United Kingdom

Description

Hotel extras

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • We are working towards being a Green Key certified which means we will meet a set of high stan

Our accommodation(s)

Hotel location

Mercure Haydock Hotel

Penny, LANE
WA119SG HAYDOCK
United Kingdom

GPS:53.472972, -2.637943

Telephone
Fax +44 1942 559940

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  199 reviews

TripAdvisor Rating  4.2/5  1,399 reviews

Not recommended

TripAdvisor rating 1.0/5

sandravnj TripAdvisor review

Cold rooms & expensive drinks. Our room was very cold even with the heating turned up high. The sheets & quilt cover was very cold to the touch. When ordering drinks at the bar we were charged £1.80 on top of the price for a service charge. We refused to pay this charge even though they tried to keep charging it every time we went to the bar. I would not recommend this hotel.

Dear sandravnj, Thank you for taking the time to share your feedback following your stay with us. Your comments regarding room temperature and bedding comfort are noted, as are your observations about drink pricing and the service charge applied at the bar. Feedback such as this is important in helping us review both guest comfort and how charges are communicated during service. While it is disappointing to read that your experience did not meet your expectations, we appreciate you sharing your perspective, as it contributes to our ongoing evaluation of guest experience and operational practices. Thank you again for providing your feedback. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Customer review rating 5.0/5

Alban D. Couples - Confirmed reviews ALL

Perfect

Dear Mr D., Thank you very much for taking the time to share such a wonderful review following your recent stay with us at Mercure Haydock Park Hotel. I am absolutely delighted to read that you had another great stay and that every aspect of your visit – from booking through the ALL Accor App to check-in, accommodation, breakfast, and departure – met your expectations so perfectly. Receiving scores of 100 across the board is truly rewarding for our entire team. A special thank you for highlighting Marta. She will be thrilled to know that her friendly and efficient service made such a positive impression on your stay. Recognition like this is incredibly motivating for our team and reflects the genuine care we strive to offer all our guests. It is also wonderful to hear your appreciation of our sustainability efforts and the value for money you experienced. As a valued ALL Accor Silver member, your loyalty and recommendation mean a great deal to us. We very much look forward to welcoming you back again soon for another perfect stay. Warm regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Disappointment

TripAdvisor rating 1.0/5

Mo A TripAdvisor review

I am currently staying at the Mercure Haydock Park Hotel for a couple of nights, and the experience has been very disappointing. The bed is extremely uncomfortable, the pillows are worn out, and the TV in the room is not working. The bathroom is in poor condition, with visible rust in the bathtub, which raises concerns about maintenance and cleanliness. These issues fall well below the standard expected from a Mercure brand . Based on my experience so far, I would not recommend this property, as there are far better alternatives available at a similar price.

Dear 357mohamedo, Thank you for taking the time to share your feedback during your stay with us. Your comments regarding room comfort, bedding, television functionality, and the condition of the bathroom are noted. Feedback of this nature is important, as it highlights areas where the guest experience has not aligned with expectations associated with the Mercure brand. As mentioned in other responses, we are currently implementing new operational processes alongside the early stages of a soft refurbishment programme. These works are focused on improving room condition, comfort, and overall presentation, and feedback such as yours helps inform where attention is most needed. While it is disappointing to read that your stay did not meet your expectations, we appreciate you sharing a clear account of your experience, as guest insight plays an important role in guiding ongoing improvements. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Customer review rating 4.5/5

Judith V. Couples - Confirmed reviews ALL

My booking was dealt with professionally from start to finish. The hotel was warm and welcoming, clean and tidy. Staff were efficient and helpful. The food was really good. The layout of the suite was much better than we expected. To our surprise and enjoyment, the hotel was quiet after all the festivities has finished. The hotel is well located with a huge car secure car park.

Dear Ms V., Thank you very much for taking the time to share such a detailed and positive review following your recent stay at Mercure Haydock Park Hotel. I am delighted to read that your experience was handled professionally from start to finish and that you found the hotel warm, welcoming, clean, and comfortable. It is especially pleasing to hear that the suite layout exceeded your expectations and that you were able to enjoy a peaceful and relaxing stay once the festive period had concluded. Your kind comments regarding our team mean a great deal to us. I am particularly grateful for your recognition of our Events Team and the Beeches Restaurant team — they will be thrilled to know their efficiency, helpfulness, and quality of food contributed so positively to your visit. It is also wonderful to know that you appreciated our location, secure parking, value for money, and our sustainability initiatives. Feedback like yours is truly motivating and reinforces the standards we strive to maintain for all our guests. Thank you once again for your recommendation. We very much hope to have the pleasure of welcoming you back to Mercure Haydock Park Hotel in the future. Warm regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Lovely hotel but room needed a refurb

TripAdvisor rating 4.0/5

Mariewarrington007 TripAdvisor review

Stayed with a friend, suite was lovely but all except the bathroom really needed a refurbishment as it is looking very tired.

Dear Mariewarrington007, Thank you very much for taking the time to share your feedback following your stay with us. I’m pleased to hear that you and your friend enjoyed the suite and found the hotel lovely overall. Your comment regarding the condition of the room outside of the bathroom is noted and appreciated. As mentioned in other reviews, we are in the process of implementing new processes alongside the early stages of a soft refurbishment programme, and feedback such as yours helps us prioritise the areas most in need of attention. Thank you again for sharing your experience. We value your continued support and hope to welcome you back to Mercure Haydock Park Hotel in the future. Kind regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

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Other web-users rate our hotel

  • 242 reviews 8.9/10 Location
  • 765 reviews 5.6/10 Room
  • 1,074 reviews 8.7/10 Service
  • 6 reviews 8.8/10 WiFi
  • 273 reviews 5.6/10 Cleanliness
  • 208 reviews 4.8/10 Value
  • 191 reviews 5.9/10 Breakfast
  • 81 reviews 3.8/10 Wellness Area

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