Mercure Haydock Hotel 4 stars

Customer review rating 4.1/5 3,506 reviews
Mercure Haydock Hotel
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+ 17 Services
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Room 1

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Children's age

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Hotel extras

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • Traditional Georgian style building with original features

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Haydock Hotel

Penny
LANE
WA119SG
haydock
united kingdom

Tel: +448713769044

Fax: (+44)1942/771092

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    MANCHESTER AIRPORT At 35.41km / 22 miles

  • By train

    NEWTON LE WILLOWS At 4.02km / 2.5 miles

GPS :53.472972, -2.637943

Our accommodations

Bedrooms are a good size with ensuite facilities, hair dryer, tea and coffee making facilities and a flat screen TV. The hotel has a variety of upgraded rooms including suites which include air conditioning.

Standard Double Room

  • Max. number of persons: 2
  • Wireless internet in your room

Standard Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room

Privilege Room

  • Max. number of persons: 2
  • Wireless internet in your room

Junior Suite

  • Max. number of persons: 4
  • Wireless internet in your room

King Suite

  • Max. number of persons: 2
  • Wireless internet in your room

Our restaurants and bars

BEECHERS

Type of cuisine: Bistro

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lunch

08:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE AND CONSERVATORY

Photo non contractuelle / Strictly non binding

Come along and enjoy afternoon tea in our Lounge, or choose from a wide selection of refreshments and light meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 288

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Haydock Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,506 reviews

tripadvisor

TripAdvisor Rating 4.0/5

417 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Just in the right place for what we needed to do

Customer review rating 4.1/5

Tracey Couples - 16/02/2020 Confirmed reviews ALL

Very pleasant . We had great sandwiches at lunch. We used the SPA facilities- good working order. Breakfast was delicious.

Dear Tracey, I very much appreciate your feedback regarding your stay at the Mercure Haydock Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your feedback with our team as I am sure that it will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Steven Hayes General Manager

Friendly staff

Customer review rating 4.1/5

Katherine M. Friends - 16/02/2020 Confirmed reviews ALL

Lovely room and nice staff , especially the lady who showed us around the breakfast room.

Dear Katherine, I very much appreciate your feedback regarding your stay at the Mercure Haydock Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your feedback with our team as I am sure that it will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Steven Hayes General Manager

Good Stay

Customer review rating 4.1/5

Alison H. Families - 16/02/2020 Confirmed reviews ALL

Overall a very good stay but the prices of snacks was ridiculous.

Dear Alison, I very much appreciate your feedback regarding your stay at the Mercure Haydock Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your feedback with our team as I am sure that it will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Steven Hayes General Manager

Well located

Customer review rating 4.1/5

Darrell L. Business - 15/02/2020 Confirmed reviews ALL

It was ok,except for dirty bathroom and cold food

Dear Darrel, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments will be fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me in the future if there is anything that I can do for you. Sincerely, Steven Hayes General Manager

Very pleasant

Customer review rating 4.1/5

Najib C. Business - 15/02/2020 Confirmed reviews ALL

All was well prepare and in order

Dear Najib, I very much appreciate your feedback regarding your stay at the Mercure Haydock Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your feedback with our team as I am sure that it will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Steven Hayes General Manager

Good stay

Customer review rating 4.1/5

Tom Business - 14/02/2020 Confirmed reviews ALL

Everything was top quality

Dear Thomas, I very much appreciate your feedback regarding your stay at the Mercure Haydock Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your feedback with our team as I am sure that it will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Steven Hayes General Manager

Hitvand miss

Customer review rating 4.1/5

Paul M. Solo - 13/02/2020 Confirmed reviews ALL

Good location but hotel is a bit tired. Staff great.

Dear Joshua, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments will be fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me in the future if there is anything that I can do for you. Sincerely, Steven Hayes General Manager

Helpful and friendly staff

Customer review rating 4.1/5

Liz W. Friends - 12/02/2020 Confirmed reviews ALL

Clean tidy rooms, ideal for just a night or two. Evening buffet food was very disappointing. Cold chips, dry chicken and bland flavoured pasta. However breakfast was much better. Good choice.

Dear Elizabeth, We very much appreciate your comments regarding your stay at Mercure Haydock Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and product. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Steven Hayes General Manager

Not the most comfortable stay

Customer review rating 4.1/5

Karen W. Business - 11/02/2020 Confirmed reviews ALL

I stay in a lot of hotels and this one looks lovely with nice grounds and lobby but rooms quite tired and uncomfortable. No lift and when I asked just got told 'well it's only one floor up'. It was 2 flights of stairs and dragging cases up those stairs when you have back problems is not good. I pulled my back so was in pain all weekend . Rooms spacious, decor a little tired looking and the bed was hard and uncomfortable. Tumbler in the bathroom had old toothpaste scum dried up in the bottom and the bath had rust stains near the plug hole . Would not stay again unless there was no other option

Dear Karen, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments will be fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me in the future if there is anything that I can do for you. Sincerely, Steven Hayes General Manager

Great stay

Customer review rating 4.1/5

Michelle Friends - 11/02/2020 Confirmed reviews ALL

Polite and lovely staff. Clean rooms. AmaZing choice at breakfast. Would definitely recommend

Dear Michelle, I very much appreciate your feedback regarding your stay at the Mercure Haydock Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your feedback with our team as I am sure that it will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Steven Hayes General Manager

Lovely hotel good location

Customer review rating 4.1/5

Georgia S. Business - 11/02/2020 Confirmed reviews ALL

Very helpful staff and plenty of breakfast options the room I stayed in was very accessible but the room could have been warmer than it was

Dear Georgia, I very much appreciate your feedback regarding your stay at the Mercure Haydock Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your feedback with our team as I am sure that it will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Steven Hayes General Manager

90% exceptional service

Customer review rating 4.1/5

Marie Families - 11/02/2020 Confirmed reviews ALL

Spoke to staff prior to my arrival as my daughter has coeliac disease. They went out of the way on arrival to ensue she had fresh food cooked and served in our room. Unfortunately the evening staff failed to continue are amazing service. We attending a Ball at the hotel and food was not explained to us and as it was served alongside everyone else’s as a buffet would not of been suitable for a person with coeliac disease due to cross contamination. I did explain this but it fell on deaf ears that evening which was a shame. Therefore my daughter was left without food !

Dear Marie, I very much appreciate your feedback regarding your stay at the Mercure Haydock Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your feedback with our team as I am sure that it will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Steven Hayes General Manager

Well located

Customer review rating 4.1/5

Joanna Families - 11/02/2020 Confirmed reviews ALL

Very well located and easy to find hotel , a bit disappointed that not fulfilled request , and I had to call reception to deliver what I’ve ordered day before and spoiled surprise , also chosen to stay in room with jacuzzi bath for reason , however jacuzzi didn’t work therefore not worth paying extra cost , after reporting to reception not even asked if I would like a smallest refund , not very good at all , I’ve paid extra for a reason that I was unable to use.

Dear Joanna, We very much appreciate your comments regarding your stay at Mercure Haydock Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and product. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Steven Hayes General Manager

Well Located for Business Trip

Customer review rating 4.1/5

Business C. Business - 11/02/2020 Confirmed reviews ALL

Overall the stay was comfortable however there were 4 of us having our evening meal an none of use were eating at the same time, one starter arrived with the mains 2 mains arrived as 2 of us who had eaten a slowly as possible had finished, brought this up with the staff who quite frankly didn't care!

Dear Ruth, We very much appreciate your comments regarding your stay at Mercure Haydock Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and product. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Steven Hayes General Manager

Disappointing

Customer review rating 4.1/5

Katie Business - 10/02/2020 Confirmed reviews ALL

The service in the bar for both food and drinks was awful. Forgotten to bring drinks, Brough food with no cutlery for all 3 courses, which after waiting then went in search of the cutlery and ate cold food or a dessert with melted icecream. The room was dusty, kettle full of stale water and no TV remote. The only saving grace was the way in which the lady on checkout dealt with our complaints, her sincerity and empathy just may have been enough make be think about booking a Mercure hotel again.

Dear Katie, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments will be fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me in the future if there is anything that I can do for you. Sincerely, Steven Hayes General Manager

Good easy location

Customer review rating 4.1/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

Stayed for 5 nights, breakfast was good, dinner a little slow as did not seem enough serving staff due to amount of conference rooms being used too.

Dear Conway, I very much appreciate your feedback regarding your stay at the Mercure Haydock Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your feedback with our team as I am sure that it will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Steven Hayes General Manager

Only average in most areas

Customer review rating 4.1/5

M. Business - 08/02/2020 Confirmed reviews ALL

Car park good. Reception and arrival is good Breakfast is standard, breakfast/dinner room the carpet is dirty Dinner - menu is OK, nothing special, Tracy our waitress was very good. Dinner room was shut on Wednesday night due to short staff, not good for a large hotel to shut the door and not explain until you ask. Room 202 was OK - daily cleaning to good standard. Gym/Pool facilities (main reason I chose hotel) Gym - small but adequate for a traveler, pool very disappointed - full of kids in the evening so no chance to have a relaxing swim, probably would staty somewhere else next time where the pool is available for hotel guests and not the local kids swimming clubs. Overall OK but I would look for somewhere with better facilities.

Dear Kelly, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments will be fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me in the future if there is anything that I can do for you. Sincerely, Steven Hayes General Manager

Served it's purpose

Customer review rating 4.1/5

Paul Couples - 04/02/2020 Confirmed reviews ALL

The disappointment was the fact that the dining room wasn't open, so our evening meal had to be taken in the bar. Also, our 2 courses were all served together, so we had no breathing space between the starter and mains. Other than that, everything was fine

Dear Paul F., Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments will be fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me in the future if there is anything that I can do for you. Sincerely, Steven Hayes General Manager

friendly staff, unfriendly bed

Customer review rating 4.1/5

Tristan Families - 04/02/2020 Confirmed reviews ALL

Lovely staff, nice room, great pool. Unfortunately the bed was really lumpy and uncomfortable so I had a bad night's sleep, which is the one thing you really hope doesn't happen when you stay in a hotel. Reckon you need to splash out on some new mattresses.

Dear Tristan, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments will be fully investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me in the future if there is anything that I can do for you. Sincerely, Steven Hayes General Manager

Great staff

Customer review rating 4.1/5

David K. Business - 31/01/2020 Confirmed reviews ALL

There for 2 weeks and looked after on a personal basis by all staff; made to feel “at home, away from home”

Dear David, I very much appreciate your feedback regarding your stay at the Mercure Haydock Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your feedback with our team as I am sure that it will encourage all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Steven Hayes General Manager
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