Customer review rating 4.1/5 3,825 reviews
ALLSAFE approved hotel
13 fully-equipped meeting rooms for up to 180+ guests
Wedding facilities capable of accommodating 180 guests
On-site leisure facilities available for all guests
Beechers restaurant serves a selection of bistro-style meals
Traditional Georgian style building with original features
Check-in from 15h00
Check out up to 11h00
Bedrooms are a good size with ensuite facilities, hair dryer, tea and coffee making facilities and a flat screen TV. The hotel has a variety of upgraded rooms including suites which include air conditioning.
Standard Double Room
Standard Twin Room
Number of meeting rooms: 7
Maximum size: 288 m²
Maximum capacity: 300 people
Maximum banquet capacity: 180 people
100% genuine reviews from our guestsFind out more
Lewis H. Families - 11/09/2021 Confirmed reviews ALL
Was very good nice hotel nice rooms nice service for my cousins wedding made everything go right
The hotel has great potential but let down by poor attention to detail.
Ben Business - 09/09/2021 Confirmed reviews ALL
Reception were initially unaware of my visit having not read emails. Bar area and staff were good. TV had only two or three English channels and the rest were all in German. If there was a way of selecting more services with the remote control, there were no instructions to indicate this. There was a big oily patch on the bedroom curtains where a previous guest had wiped their face. The breakfast was only luke warm at best, although it wasn't late in the morning, about 7:00. The service and welcome at breakfast was poor. The breakfast table was sticky. The coffee machine in the room did not have proper instructions and the diagrams on the machine did not make sense, resulting in coffee granules being spilt and no cup of coffee. I am an engineer and know how to follow instructions. The room was spacious, which was nice. Pleasant artwork. I was not given a wifi code. Overall the hotel looked like it was an attractive building and could have been a really good place to stay, but was beginning to get shabby in some areas and had the feeling that standards were slipping. Priced at mid 80s for a room, I expected better standards and a sharper service. I didn't feel particularly valued as a guest. Nobody asked me if everything had been alright at check-out, or I would have told them.
J. R. Business - 08/09/2021 Confirmed reviews ALL
I booked online though your Accor app and when I arrived the hotel was unaware of my booking. On entering the hotel on the Sunday afternoon there was music blaring from the tent in the courtyard and a lot of noise - more like walking into a club than walking into a 4 star hotel. Eventually I was given room 111 - when I entered the smell of mould hit me straight away - I rang reception and was immediately told they would change my room - there seemed no surprise about the state of it. I showed the receptionist pictures of the mouldy windows and mould on the blinds. Room 139 although there was no smell of mould there was a disgusting smell of stale food. I was heading out with clients that evening so I unpacked the bare minimum as I had no time to start moving again. So - bathroom - toilet set and hinges were filthy with pubic hair and dried in pee that had been festering for a long time, bath twos and shower hose and head all had mould on them - there were various grades of hair in the bath and the shower curtain was mouldy with the stench of stale urine. The sink again taps were mouldy, plug was missing and the overflow was black - the bathroom door was thick with dust. The fridge was filthy inside with again questionable hairs in it and the cups and saucers were stained with tea drips. The nespresso machine was thick with dust along with the lamps, skirting boards and doors. When I opened up the mirror in the dressing table there were food crumbs everywhere. The window was dirty and I found the TV removed under the dressing table - needless to say it stayed there I have taken pictures of all of these. Breakfast was questionable again and on checkout I was charged £10 for parking. I informed the receptionist that I wouldn’t been back and she seemed totally nonplussed - she gave me the GM’s card but seeing his generic responses on trip advisor to complaints it’s obvious he is not going to do anything about them. I used this hotel for a number of years when on business and it was on the decline before COVID but quite frankly it is now a health hazard. It needs a full management shakeup and a deep clean.
David W. Business - 08/09/2021 Confirmed reviews ALL
Second visit this year, first time since covid rules relaxed. Simple fiiendly check in, great ground floor room. excellent service at bar for drinks and dinner. Staff worked hard on a busy night. Good breakfast. Will be returning.
Very poor value for money
Mark Couples - 07/09/2021 Confirmed reviews ALL
Very disappointing - corridors littered with left over room service, rubbish, and remained Un-cleaned through two night stay. TV in lounge of of the bedroom did not work throughout despite notifying the front desk. Room very very tired - hotel in dire need of investment.
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