Mercure Haydock Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 221 reviews

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Mercure Haydock Hotel - Image 1
Mercure Haydock Hotel - Image 2
Mercure Haydock Hotel - Image 3
Mercure Haydock Hotel - Image 4
Penny, LANE, WA119SG HAYDOCK, United Kingdom

Description

Hotel extras

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • We are working towards being a Green Key certified which means we will meet a set of high stan

Our accommodation(s)

Hotel location

Mercure Haydock Hotel

Penny, LANE
WA119SG HAYDOCK
United Kingdom

GPS:53.472972, -2.637943

Telephone
Fax +44 1942 559940

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  221 reviews

TripAdvisor Rating  4.2/5  1,387 reviews

Certificate of excellence 2024

Title: Extremely Poor Service and Misleading Refund Communication

TripAdvisor rating 1.0/5

Lee3W33 TripAdvisor review

We stayed at Mercure Haydock Park on 19–20 November 2025. After a very disappointing meal and grubby stay. we met with the General Manager the next morning. He was fair and agreed to issue a partial refund. Sadly, everything that came afterwards was unacceptable. Despite being told the refund would take 3–5 working days, the hotel did not process it for 8 days. During this time, my calls went unanswered and emails were ignored. When I finally received a reply, I was advised to “check with your bank” — yet it later became clear that the hotel had not processed the refund at all until a week after it was promised. Communication from the hotel and even Accor’s own customer care team was cold, dismissive, and lacked any empathy. I repeatedly had to chase for basic information, and the experience caused unnecessary stress and frustration. A real shame, because the conversation with the GM on the day was positive — but the follow-up service fell far below acceptable standards. This hotel has severe staffing issues and a dated hotel . Not clean the cobwebs in our suite were shocking .

Dear Lee, Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Haydock Park. I genuinely appreciate your input, as it helps us understand where we can improve our services. I was glad to have spoken with you during your visit, and I'm truly sorry to hear that your experience after our conversation did not meet your expectations. It's important to me that each guest leaves feeling valued, and I regret that the follow-up communication regarding your refund did not reflect that. I understand the frustration you felt while waiting for the refund, especially after I assured you it would be processed within a specific timeframe. Unfortunately, there are instances where banking processes can delay transactions, which is out of our control. I sincerely apologize for any added stress this caused you. I also appreciate your feedback regarding your overall experience at our hotel. While I was pleased to hear your comments about our conversation, I have investigated further and I found that the concerns you raised do not align with the feedback we received from other guests that night. Warm regards, Ion Gavrilas General Manager Mercure Haydock Park

Exceptional Meeting Experience

TripAdvisor rating 5.0/5

Kelly M TripAdvisor review

We had a fantastic experience in the meeting room yesterday. Stephanie and the team did an exceptional job of looking after us from start to finish. The food and refreshments were great, and the space itself was spotless and comfortable. The presentation equipment was also extremely easy to use, which made the day run smoothly. I’d highly recommend this venue and look forward to booking again.

Dear Kelly, Thank you so much for taking the time to share your wonderful experience with us! We’re thrilled to hear that you and your team had a fantastic meeting. It’s always our goal to provide exceptional service, and I’m glad to know that Stephanie and the team made such a positive impact on your day. We take great pride in the quality of our food and the comfort of our meeting spaces, so I’m delighted that you found everything to your liking. Your kind words are truly appreciated, and we can't wait to welcome you back to Mercure Haydock Hotel for your next booking! Warm regards, Ion Gavrilas General Manager Mercure Haydock Hotel

Customer review rating 1.5/5

Joshua B. Business - Confirmed reviews ALL

I have stayed here maybe 30 times over the past 2 years and generally have had a good experience. However, my stay last week was filled with issues. 1. Room 257 was freezing cold even with two portable heaters. Heating system worked but just did not heat up the room. 2. Electric went out in my room at 7.15am leaving me in pitch darkness trying to get ready. 3. Room service did not arrive after 1hr so I had to ring again and turns out my order had been missed (after already not being able to order my first preference fish and chips as they had ran out at 6.30pm). I was given a free drink and offered a free dessert by way of apology. 4. Phone in room did not work. 5. Toilet only flushed intermittently.

Daughters wedding

TripAdvisor rating 1.0/5

Adventure56407017018 TripAdvisor review

Our Daughters wedding was held at the mercure hotel Haydock, we went to book into our room and we were told there was no record of our booking our daughter assured us that the booking was made at the same time she booked her wedding we asked were there any more rooms available the girl on reception eventually found us room 204 there was not a lot of light in the room due to the fact that one of the lightbulb needed changing, the room was very cold but I assumed that the heating would come on later on? no such luck the air con was on all night, the staff must have known about the heating as there was a fan heater in the room, my niece stayed in the hotel for the wedding she said she had the same problem with the heating and when she got up in the morning there was water dripping from the ceiling she informed reception when she checked out. I haven't told our daughter as it would have ruined her wedding knowing that her parents were that cold they couldn't sleep

Thank you for your review, and I appreciate you taking the time to share your experience with us. I am truly sorry to hear about the challenges you faced during your stay for your daughter's wedding. It is our priority to provide a comfortable and enjoyable experience for all our guests, and I regret that we did not meet your expectations this time. Please understand that we wish you had brought these issues to our attention while you were here, as this would have allowed us to address them immediately. We had not received previous feedback regarding heating or lighting concerns in the room, and your insights are invaluable for us to improve our services. I understand how significant this occasion was, and we would have done everything we could to ensure a pleasant stay for you and your family. If there’s anything we can do to make amends or improve your perception of our hotel, please feel free to reach out to me directly. Wishing you and your family all the best, and I hope we have the opportunity to welcome you back in the future under better circumstances. Warm regards, Ion Gavrilas General Manager Mercure Haydock Hotel

Freezing cold rooms and terrible service

TripAdvisor rating 1.0/5

Q2230KKlucyc TripAdvisor review

Having stayed at this hotel previously, I didn’t have high expectations, however I’d not experienced any real issues before. Until now. On arrival we checked into our rooms and I cannot even begin to tell you how cold they were. It appeared there was no heating whatsoever, and the thermostat just displayed a maintenance ‘spanner’. I went to reception expecting them to offer to have someone come and look at the issue, or perhaps offer to change the room, however I was shocked when the receptionist conceded there was an issue and that ‘some rooms had no heating’! I’ve never been so shocked that a hotel feel it’s acceptable to put people in rooms that are freezing cold. I’m not being over dramatic here, I literally had to sleep in my coat. The only solution they could offer was a plug in fan heater, which did nothing to improve the situation. This wasn’t isolated to one room either, three other people in our group had the same situation. Absolutely shocking. We were visiting for a work event, which was equally poor. Chaotic food and coffee service, only one machine working for 150 guests. We did complain to a manager the following day, who didn’t deny the issues but equally did nothing to reassure us that anything would be sorted. Shocking service, I would definitely avoid here if you want a comfortable stay.

Thank you for taking the time to share your experience with us. I want to sincerely apologize for the discomfort and service issues you encountered during your recent stay at Mercure Haydock Hotel. It’s disheartening to hear that we fell short of your expectations, especially since you had previously stayed with us. I truly regret that you found your room to be uncomfortably cold and that the heating issue was not addressed in a more helpful way. This is not the standard we strive for, and I appreciate you bringing it to our attention. I’ve already shared your feedback with our maintenance team to ensure this is resolved for future guests. I’m also sorry to hear about the challenges you faced during the work event. Our aim is always to provide seamless service, and it seems we missed the mark during your visit. Please know that I will address these concerns with our team directly to prevent such occurrences in the future. Your feedback is invaluable to us, and I would love the opportunity to make this right. If you’re open to it, I invite you to reach out to me directly for your next stay. It would be my pleasure to ensure you have a more comfortable and enjoyable experience. Thank you once again for your honesty, and I hope to welcome you back soon. Warm regards, Ion Gavrilas General Manager Mercure Haydock Hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.