Mercure Haydock Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 190 reviews

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Description

Hotel extras

  • 13 fully-equipped meeting rooms for up to 180+ guests

  • Wedding facilities capable of accommodating 180 guests

  • On-site leisure facilities available for all guests

  • Beechers restaurant serves a selection of bistro-style meals

  • We are working towards being a Green Key certified which means we will meet a set of high stan

Our accommodation(s)

Hotel location

Mercure Haydock Hotel

Penny, LANE
WA119SG HAYDOCK
United Kingdom

GPS:53.472972, -2.637943

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  190 reviews

Customer review rating 5.0/5

Alban D. Couples - Confirmed reviews ALL

Perfect

Dear Mr D., Thank you very much for taking the time to share such a wonderful review following your recent stay with us at Mercure Haydock Park Hotel. I am absolutely delighted to read that you had another great stay and that every aspect of your visit – from booking through the ALL Accor App to check-in, accommodation, breakfast, and departure – met your expectations so perfectly. Receiving scores of 100 across the board is truly rewarding for our entire team. A special thank you for highlighting Marta. She will be thrilled to know that her friendly and efficient service made such a positive impression on your stay. Recognition like this is incredibly motivating for our team and reflects the genuine care we strive to offer all our guests. It is also wonderful to hear your appreciation of our sustainability efforts and the value for money you experienced. As a valued ALL Accor Silver member, your loyalty and recommendation mean a great deal to us. We very much look forward to welcoming you back again soon for another perfect stay. Warm regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Customer review rating 4.5/5

Judith V. Couples - Confirmed reviews ALL

My booking was dealt with professionally from start to finish. The hotel was warm and welcoming, clean and tidy. Staff were efficient and helpful. The food was really good. The layout of the suite was much better than we expected. To our surprise and enjoyment, the hotel was quiet after all the festivities has finished. The hotel is well located with a huge car secure car park.

Dear Ms V., Thank you very much for taking the time to share such a detailed and positive review following your recent stay at Mercure Haydock Park Hotel. I am delighted to read that your experience was handled professionally from start to finish and that you found the hotel warm, welcoming, clean, and comfortable. It is especially pleasing to hear that the suite layout exceeded your expectations and that you were able to enjoy a peaceful and relaxing stay once the festive period had concluded. Your kind comments regarding our team mean a great deal to us. I am particularly grateful for your recognition of our Events Team and the Beeches Restaurant team — they will be thrilled to know their efficiency, helpfulness, and quality of food contributed so positively to your visit. It is also wonderful to know that you appreciated our location, secure parking, value for money, and our sustainability initiatives. Feedback like yours is truly motivating and reinforces the standards we strive to maintain for all our guests. Thank you once again for your recommendation. We very much hope to have the pleasure of welcoming you back to Mercure Haydock Park Hotel in the future. Warm regards, Ion Gavrilas General Manager Mercure Haydock Park Hotel

Customer review rating 4.5/5

Harriet W. Couples - Confirmed reviews ALL

Friendly staff and spacious room with a king bed

Dear Harriet W., Thank you for your positive feedback regarding your recent stay at Mercure Haydock Hotel. We are delighted to hear that you found our location convenient for the wedding and appreciated our friendly staff and spacious accommodations. Your kind words are greatly valued. Goodbye, Mercure Haydock Hotel

Customer review rating 5.0/5

Ann S. Business - Confirmed reviews ALL

Easy to park, lovely warm room and easy to get checked in. Plus I ran an event in one of the meeting rooms all day the next day so all in all a very pleasant stay!

Dear Ann S., Thank you for your positive feedback regarding your stay. We are pleased to hear you enjoyed the convenient parking, warm room, and seamless check-in process. We hope your event was successful and look forward to welcoming you back in the future. Best regards, Mercure Haydock Hotel

Customer review rating 2.5/5

Caroline L. Couples - Confirmed reviews ALL

We’ve stayed here many times before but this time we had to ask reception to clean under the beds as previous occupants had stuffed a load of rubbish under the divan bed. We only knew when our dog pulled out bits of rubbish!!! Also found that the bar food service was poor. We reserved a booth & found someone else there when we arrived. We were told it was waitress service but no staff appeared & we ordered at the bar. I had to return to order 3 times as they repeatedly didn’t have what I tried to order when they could have informed earlier what they didn’t have on the menu- not coming back!

Dear Caroline L., Thank you for taking the time to share your feedback regarding your recent visit to Mercure Haydock Hotel. I sincerely apologize for the inconveniences you encountered during your stay. It is concerning to hear about the cleanliness issue you faced with the beds, and I appreciate you bringing this to our attention. Our housekeeping team is committed to maintaining high standards, and your comments will be shared with them for their review. I regret to learn about your experience with our bar service as well. It is our goal to provide timely and attentive service, and I understand that we fell short during your visit. Your feedback regarding the reservation and menu availability has been noted and will be addressed with our team to improve our service moving forward. We value your insights and hope to have the opportunity to serve you better in the future. Best regards, Mercure Haydock Hotel

Other web-users rate our hotel

  • 238 reviews 9/10 Location
  • 751 reviews 5.5/10 Room
  • 1,055 reviews 8.8/10 Service
  • 6 reviews 8.8/10 WiFi
  • 267 reviews 5.3/10 Cleanliness
  • 205 reviews 5/10 Value
  • 204 reviews 6.4/10 Vibe
  • 181 reviews 5.8/10 Breakfast

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