Mercure Paignton Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,722 reviews

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Mercure Paignton Hotel - Image 1
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22 25 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Description

Hotel extras

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Our accommodation(s)

Hotel location

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.4375, -3.5578

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,722 reviews

Customer review rating 4.0/5

Hugh P. Couples - Confirmed reviews ALL

The staff, with one exception, were delightful to deal with. Nothing .was too much trouble and everyone smiled. The one exception was the receptionist on checking in on Sunday 14th June between 4 and 5pm. The door from the car park did not work when the buzzer was pressed meaning we had to walk round with our bags. We are in our late 70's and I am registered disabled. The receptionist was dismissive and came across as uncaring. She said the buzzer hadn't worked in reception and did not apologise for our inconvenience. She also misadvised us concerning when the car had to be removed from the car park and was quite terse when we said we did not realise we had to pay. She said it was on the website (which I subsequently found was true, but only if you click on the car park label on hotel info). Fortunately the rest of your staff more than made up for this shaky start.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that the majority of our team made such a positive impression and that their friendliness and willingness to help contributed to an enjoyable stay. However, I am very sorry to learn about your arrival experience. I appreciate how frustrating it must have been to find the car park entrance buzzer not working, particularly given your mobility requirements and the need to carry luggage around to the main entrance. I am also disappointed to hear that the response you received at reception came across as dismissive and lacked the empathy and apology that the situation deserved. We strive to provide a warm and welcoming experience for all our guests, and it is clear that we fell short on this occasion. Your comments regarding the communication about the car park arrangements and the manner in which this information was conveyed have been noted and will be discussed with the team to help us improve. Thank you again for bringing this to our attention and for recognising the efforts of the rest of our staff. We hope that, despite this difficult start, you otherwise enjoyed your stay and that we will have the opportunity to welcome you back in the future. Kind regards, Management Team

Customer review rating 4.0/5

Colette L. Couples - Confirmed reviews ALL

Short R&R break

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Management Team

Customer review rating 4.0/5

Mark A. Solo - Confirmed reviews ALL

Reception staff not overly friendly on night of 13th when I arrived. Was a little perturbed to find out that parking was extra and cost additional £15. Because of that i will not consider for future visits

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management Team

Customer review rating 0.5/5

Mark V. C. Couples - Confirmed reviews ALL

We still have 3 x £30 payments pending for car parking, and 1 x £355 for 2 nights dinner bed and breakfast still pending. We have of course paid already. Staff refused several attempts to sort this out.

Dear Guest, Thank you for taking the time to share your feedback. We have followed this up with a email directly to you, please keep a eye on your inbox. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Management Team

Customer review rating 4.5/5

Nicola S. Couples - Confirmed reviews ALL

We stayed for the weekend for our wedding anniversary, and had a wonderful stay , very pleasant experience.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Management Team

Other web-users rate our hotel

  • 1,325 reviews 7.9/10 Location
  • 2,054 reviews 8/10 Room
  • 1,823 reviews 7.7/10 Service
  • 17 reviews 6.9/10 WiFi
  • 1,109 reviews 6.4/10 Breakfast
  • 942 reviews 5.1/10 Food
  • 908 reviews 7.1/10 Cleanliness
  • 490 reviews 5.1/10 Value

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