Mercure Paignton Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 569 reviews

Mercure Paignton Hotel - Image 1
Mercure Paignton Hotel - Image 2
Mercure Paignton Hotel - Image 3
Mercure Paignton Hotel - Image 4

Description

Hotel extras

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Our accommodation(s)

Hotel location

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.4375, -3.5578

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  569 reviews

TripAdvisor Rating  4.0/5  161 reviews

Great Stay

TripAdvisor rating 5.0/5

ticerdeb TripAdvisor review

Stayed from Thursday to Saturday last week. Ill start with check in, completely hassle free and great friendly staff on reception. We booked breakfast there and then and got it for £12,about average price for a hotel breakfast. we had early check-in too. Room was a premium sea view, and what a lovely room it was. the bed was comfortably huge ( Memory Foam Mattress ),plenty of wardrobe space too, a massive T.V on the wall. Room also had Tea / Coffee making Facilities, and a fridge, a safe also included .Rooms also serviced everyday. Breakfast was usual hot stuff, cooked okay and plenty of it, normal cereals, yoghurt fruit etc too. We went down around 8.30 and got a table easily enough. if you want poached or fried eggs you will need to order these when you enter the restaurant. One nit pic,i had paid for breakfast but it had not been added to my booking so that had to be checked before we could go in. Bar prices of an evening about on par with any sea front place too around £6 for a pint of premium lager, and usual prices for spirits .All staff were extremely courteous, professional and looked like they enjoyed their jobs.Hotel situated in a perfect position opposite the pier and front.Onto parking...£15 per 24 hours,car park very tight in some places and once you left you are not guaranteed a space in there on your return,even if you have paid for 24 hours,so you will need to tell them at reception and they charge accordingly.All in all a great stay in a lovely up market hotel.The Mercure and the next door other big chain hotel have certainly taken the area up a notch or two,and we will definitely stay there again.Thank you everyone and keep up the great work

Great hotel but go to breakfast early to beat the crowds!

TripAdvisor rating 4.0/5

Lazydaisy123 TripAdvisor review

Lovely hotel, room was excellent, clean and spacious. Breakfast on the other hand was a nightmare. After working our way along the hot buffet the last item, scrambled egg, was missing, we asked for it to be replenished and was told two minutes. Five minutes later we were told it would be nine minutes so we gave up and continued on with a now luke warm breakfast. The coffee machine in the buffet area is in the wrong place, there are servers coming from the kitchen with hot food, staff coming from behind the bar all having to walk through the queue waiting to fill their coffee cups, it's an accident waiting to happen. Restaurant food was very good, staff excellent would thoroughly recommend it.

Dear Lazydaisy123, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the overall experience at our hotel, especially the excellent room and the quality of our restaurant food. Your recommendation means a lot to us. However, we sincerely apologise for the inconvenience you faced during breakfast. It's disheartening to learn about the delay in replenishing the scrambled eggs and the challenges with the coffee machine placement. Please rest assured that your comments are valuable, and we will review these issues to enhance the breakfast service and overall guest experience. We appreciate your understanding and thank you for choosing our hotel. We look forward to the opportunity of welcoming you back and providing an improved experience. With best wishes Jason

Fantastic hotel with amazing people

TripAdvisor rating 5.0/5

magdakU8706GR TripAdvisor review

We stayed as family of 4 with our dog. We had spacious great room with wonderful sea view. We stayed for 4 nights had breakfasts and dinner each day , delicious food, great service ,very accommodating , professional and friendly. Housekeeping could not be more helpful with whatever we need for the room. We had the most wonderful time and great memories,we would definitely return . Thank you for making us feel so welcome and friendly 🙏🙏🙏

Dear magdakU8706GR, Thank you for taking the time to share your delightful experience during your recent stay with us. I am thrilled to hear that you and your family, including your furry friend, enjoyed a wonderful stay with spacious accommodation and a spectacular sea view. It's heartening to know that our team provided you with delicious meals, excellent service, and went above and beyond to assist with your room needs. Creating a memorable and welcoming experience for our guests is our utmost priority, and I am delighted that we succeeded in making your stay special. We truly appreciate your kind words and the opportunity to have hosted you. Your positive feedback encourages us to continue delivering exceptional service. We look forward to the pleasure of welcoming you and your family back for another memorable stay. If you ever plan to return, feel free to reach out to us. We would be delighted to ensure your next stay is just as enjoyable. With best wishes, Jason

Fabulous hotel, we loved staying with you. Location excellent.

Customer review rating 5.0/5

Maria F. Couples - Confirmed reviews ALL

We had a lovely stay with you. Staff were so friendly and helpful. My husband received a birthday card and some chocolates which were very much appreciated. Room was beautiful. Thank you so much.

Dear Maria, Thank you for your kind words! We're delighted to hear that you had a lovely stay with us and that our staff made your husband's birthday celebration special. We're glad you enjoyed the beautiful room and the friendly service. It was our pleasure to host you, and we look forward to welcoming you back in the future!

Staff and Systems really need reviewing

Customer review rating 2.0/5

Callan C. Couples - Confirmed reviews ALL

The shower design is truly terrible - you'll hear nearly every guest have issues as it is impossible not to flood the bathroom. Booked late check out of 5pm, which is great - except your key card is shut off at midday, you aren't told this at check in, guess where I was at midday? A lift! Which you need a key card to work! So I had to walk round and round trying to get to the lobby! Housekeeping woke me in the afternoon, even though I had the sign on the door. Oh and on check out? I was advised I owed £15 for parking... quite the shock as I don't have a car nor a licence! Bar service is also unusually slow.

We apologise for the inconveniences you experienced during your stay. We'll address the issues with the shower design, late check-out process, housekeeping disruptions, unexpected charges, and slow bar service. Your feedback is valuable, and we're committed to improving. We hope you'll consider giving us another chance in the future.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 630 reviews 7.5/10 Location
  • 951 reviews 8.4/10 Room
  • 907 reviews 8/10 Service
  • 9 reviews 7.4/10 WiFi
  • 473 reviews 6.3/10 Breakfast
  • 448 reviews 5.7/10 Food
  • 429 reviews 8.3/10 Cleanliness
  • 383 reviews 9.6/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Paignton