Dear Guest, Thank you so much for your fantastic review and recommendation. We are delighted to hear that you had such a comfortable and enjoyable stay with us. Your comments about the hotel being well run and everything being handled thoroughly and without fuss are particularly appreciated. Providing a smooth, professional experience where everything simply works as it should is exactly what we aim to achieve. Most importantly, knowing that you would both recommend the Mercure Paignton and choose to stay with us again is one of the best compliments we could receive. Kind regards, Mercure Paignton.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Mercure Paignton.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Mercure Paignton.

Dear Guest, Thank you so much for your wonderful review and for choosing to stay with us again. We are especially delighted to hear how well our accessible room works for your needs. Knowing that the level access, roll-in wet room, bathroom layout and accessibility features made your stay comfortable and straightforward means a great deal to us, particularly as we understand that finding a genuinely accessible hotel room is not always easy. It is fantastic that you have now stayed with us a couple of times because the facilities work so well for you. We are also pleased that you continue to enjoy our seafront location and, most importantly, the warm and friendly service from our team. Hearing that you “couldn’t fault it” and will be back is one of the best compliments we could receive. Thank you again for your continued support. We look forward to welcoming you back to the Mercure Paignton for many more comfortable stays. Kind regards, Mercure Paignton.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a lovely stay and, particularly, that you found our team extremely helpful. We will be very pleased to share your kind comments with them. I am sorry, however, that the air conditioning in your room made the temperature uncomfortable during your stay. We are also sorry about the issue with your fridge. We recognise that the current design of some of our in-room fridges can affect their performance, and we are actively working on a design solution to improve this. It is especially disappointing to hear that these two issues were the only things preventing your stay from being perfect. Thank you for your understanding and for bringing them to our attention. We hope to have the pleasure of welcoming you back to the Mercure Paignton for that perfect stay next time. Kind regards, Mercure Paignton.

Dear Guest, Thank you so much for your lovely review. We are delighted to hear that you enjoyed your stay and found the hotel well maintained and clean, with spacious and comfortable rooms. It is particularly wonderful to know that our team made such a positive impression with their helpful and polite service. We are also pleased that you were able to enjoy the lovely views across the sea and waterfront we are very fortunate to have such a fantastic seafront location. Thank you again for choosing the Mercure Paignton. We hope to have the pleasure of welcoming you back for another enjoyable stay very soon. Kind regards Mercure Paignton.

Dear Guest, Thank you for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed our fantastic location, comfortable room and our bar, terrace and dining areas. We are sorry that you experienced issues with the shower temperature and fridge when you first arrived. However, it is particularly pleasing to hear that our team responded quickly and resolved both problems without any fuss. Things don't always go perfectly, but how we respond when something goes wrong is incredibly important, so we really appreciate you recognising the team's efforts. Thank you again for choosing the Mercure Paignton. We hope to have the pleasure of welcoming you back for another comfortable stay very soon. Kind regards, Mercure Paignton.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the view from the front of the hotel and, most importantly, found our team helpful and polite throughout your stay. We are sorry, however, that you found the easy chairs uncomfortable and were disappointed with the choice available on our evening menu. We appreciate your comments regarding the lack of a roast option, and your feedback will be shared with our Head Chef and Food & Beverage team as we continue to review and develop our evening offering. Thank you again for your constructive feedback and for choosing the Mercure Paignton. We hope to have the opportunity to welcome you back again in the future. Kind regards, Mercure Paignton.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room and the hotel facilities clean and well maintained. However, I am sorry that your breakfast experience did not meet the same standard. Breakfast should be an enjoyable and relaxed start to the day, and we recognise how important it is to have both attentive service and a good variety of food available. I am sorry that the service felt understaffed during your visit and that you found the selection limited. We will share your comments with our Food & Beverage team as we continue to review both our breakfast offering and how we resource the service during busy periods. Thank you again for your feedback, and we hope to have the opportunity to welcome you back to the Mercure Paignton for an improved experience in the future. Kind regards, The Hotel Management Team

Dear Guest, Thank you for taking the time to provide such detailed feedback. I am sorry that several aspects of your stay, particularly the quality of your sleep and your Saturday breakfast experience, fell below expectations. A comfortable and restful night's sleep is fundamental to any hotel stay, so I completely understand your frustration with the amount of light entering the room, the illuminated equipment and the repeated lift announcements close to Room 112. We will ask our Maintenance team to review the points you have raised, including whether anything can be done to reduce the impact for guests staying close to the lifts. I am also very sorry about your experience at breakfast on Saturday. The restaurant should provide a relaxed and well-managed environment, even during our busiest periods. We recognise that appropriate staffing and organisation are essential to ensure our team can maintain service standards and manage the restaurant effectively. Regarding the children you mention, we would not want to speculate about whether they were staying at the hotel or had entered from elsewhere. However, the behaviour you describe should have been appropriately addressed by the team, both for the comfort of other guests and to maintain an appropriate dining environment. I am sorry you were also unable to use your Fire TV Stick. While we cannot guarantee compatibility with personal streaming devices or services, we appreciate how frustrating this would have been when you were hoping to use it during your stay. Thank you again for bringing these issues to our attention. While we are pleased that other aspects of your visit were satisfactory, we recognise that the issues you experienced had a significant impact on your overall stay and, particularly, your ability to get a good night's sleep. Kind regards, Mercure Paignton.

Dear Guest, Thank you for your lovely review. We are delighted to hear that you enjoyed our fantastic seafront location and, particularly, that you found your stay offered good value for your family. Thank you for choosing the Mercure Paignton. We hope you and your family had a wonderful time exploring the English Riviera, and we look forward to welcoming you back for another enjoyable stay very soon. Kind regards, Mercure Paignton.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay and particularly pleased that our reception team gave you such a warm welcome at check-in. It is also great to know that you enjoyed our fantastic location and felt your stay represented good value. I am sorry, however, that breakfast felt a little chaotic. Items should be replenished promptly throughout service, and if guests are directed to an alternative hot water station, everything needed to make a drink, including cups and teapots, should be readily available. These are relatively simple details, but they make a real difference to the overall breakfast experience. We will share your comments with our Food & Beverage team as we continue to focus on improving the organisation and consistency of our breakfast service. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back to the Mercure Paignton again soon. Kind regards, Mercure Paignton.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that overall you were satisfied with your stay, although I appreciate there were several smaller issues that impacted your experience. I am sorry that the coffee machine was unavailable during one of your breakfasts and that one of our lifts was out of service. We understand that these inconveniences can be frustrating, particularly during busier periods. Thank you also for your comments regarding housekeeping trolleys in the corridors. While our housekeeping team naturally needs equipment available while servicing bedrooms, we recognise the importance of keeping corridors as clear and presentable as possible throughout the day. Regarding parking, our on-site spaces are limited and therefore cannot always be guaranteed. However, we completely understand that this can be frustrating, particularly where parking has been paid for in advance, and your feedback highlights how important it is that the arrangements and availability are communicated clearly before arrival. Thank you again for your balanced and constructive feedback. We hope to have the opportunity to welcome you back to the Mercure Paignton for an even better experience next time. Kind regards, Mercure Paignton.

Dear Guest, Thank you so much for your wonderful review. We are delighted to hear that you felt warmly welcomed from the moment you arrived and that our reception team provided such friendly and informative service. A warm welcome and service with a smile really do set the tone for a great stay, so your comments will mean a lot to the team. It is also fantastic to know that your room was lovely and clean, the beds were comfortable and everyone enjoyed a great night's sleep. We are pleased you enjoyed the breakfast selection too and were well fuelled for a walk along the beach and pier! Most of all, hearing that you would happily return and recommend us is one of the best compliments we could receive. Thank you for choosing the Mercure Paignton, and we look forward to welcoming you back again soon. 🤗 Kind regards, Mercure Paignton.

Dear Guest, Thank you for taking the time to provide such detailed feedback. While we are pleased that you liked the décor of your room and found the bed comfortable, I am very sorry that several aspects of your stay, particularly breakfast and service, fell below the standard you expected from a four-star hotel. Your room should have been thoroughly prepared before your arrival, and dust on the skirting boards and hair remaining in the shower are details that should have been picked up during our housekeeping checks. I will ensure your comments are shared with our Housekeeping team. I am particularly concerned by your experience at breakfast. Our restaurant should provide a welcoming and relaxed environment, and colleagues should always communicate with one another professionally and respectfully. Shouting across the restaurant, excessive noise while clearing or resetting tables, and behaviour that could be perceived as rude towards colleagues are not reflective of the atmosphere or standards we want to create. Equally, used plates should be cleared attentively throughout breakfast rather than guests having to stack or move them themselves. Your experience with the fruit selection was also disappointing. If a member of the team recognised that the remaining fruit was no longer well presented, simply acknowledging it and walking away was not the appropriate response. Whether it was towards the end of breakfast service or not, we should still have taken ownership and either refreshed the selection where possible or offered you an alternative. We take your comparison with other hotels seriously. Regardless of hotel category, good hospitality comes down to the basics being delivered consistently: cleanliness, quality, attentiveness and genuinely welcoming service. On this occasion, it is clear from your feedback that we did not deliver those standards consistently. Your detailed comments will be reviewed with our Food & Beverage, Housekeeping and management teams, particularly around breakfast supervision, service standards and the overall guest experience. Thank you again for your constructive feedback. I am sorry that your experience left you feeling that the hotel did not live up to its four-star positioning, and we hope we have the opportunity to provide you with a much better experience in the future. Kind regards, Mercure Paignton.

Dear Guest, Thank you for your fantastic review. We are delighted to hear that you had such a great stay and found your room excellent. Our location really is one of the highlights of the hotel, with the seafront, pier and everything Paignton has to offer right on our doorstep. Thank you for choosing the Mercure Paignton. We hope to welcome you back for another amazing stay very soon! 👏 Kind regards, Mercure Paignton.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that you found the pillows uncomfortable and in need of updating. A comfortable night's sleep is such an important part of any hotel stay, so we appreciate you bringing this to our attention and will share your comments with our Housekeeping team. We also appreciate your feedback regarding the price of wine. We regularly review our bar pricing and offering, and your comments will be taken into consideration as part of this. Thank you again for your feedback, and we hope to have the opportunity to welcome you back to the Mercure Paignton in the future. Kind regards, Mercure Paignton.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Mercure Paignton.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you had a comfortable stay and enjoyed the convenience of our parking, as well as a very good breakfast. It is particularly pleasing to know that you found our team helpful throughout your visit, and we will be sure to share your kind comments with them. We are sorry, however, that you found the choice available on our evening menu disappointing, particularly as you had chosen to stay on a half-board basis. We completely understand that guests staying for dinner expect enough variety and choice to make half board feel worthwhile, and your feedback will be shared with our Head Chef and Food & Beverage team as we continue to review our evening offering. Thank you again for your balanced feedback and for choosing the Mercure Paignton. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Mercure Paignton.