Mercure Paignton Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,941 reviews

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Mercure Paignton Hotel - Image 1
Mercure Paignton Hotel - Image 2
Mercure Paignton Hotel - Image 3
Mercure Paignton Hotel - Image 4
22 25 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Description

Hotel extras

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Privilege room with 1 Double bed with bay view

Photo out of - Superior Privilege room with 1 Double bed with bay view

Admire the views from a Privilege double room and treat yourself to a touch of luxury. Pour yourself a Nespresso and sit back in bath robes, enjoy all extra in room benefits such as soft drinks, bluetooth speaker and range of toiletries.

  • Views:

    Bay view

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 24 m² / 258 sq ft
  • Bedding 1 x Double bed(s)
  • Views: Bay view
See availabilities

Locally inspired classic double bedded room with single sofa bed perfectly equipped with tea and coffee making facilities, complimentary water, laptop safe and deskspace. Spacious bathroom with walk in rain shower

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Admire the views from a Privilege double and sofa bed room and treat yourself to a touch of luxury. Pour yourself a Nespresso and sit back in bath robes, enjoy all extra in room benefits such as soft drinks, bluetooth speaker and range of toiletries.

  • Views:

    Bay view

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Locally inspired family room with 2 double beds, perfectly equipped with tea and coffee making facilities, laptop safe and deskspace. Spacious bathroom with walk in rain shower

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Locally inspired accessible room with double bed, perfectly equipped with tea and coffee making facilities, laptop safe and deskspace. Spacious bathroom with walk in rain shower

Max. number of persons
2
Area
From 29 m² / 312 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Admire the views from our accesible Privilege room whilst enjoying a touch of luxury. Pour yourself a Nespresso and sit back in bath robes, enjoy all extra in room benefits such as soft drinks, bluetooth speaker and full range of toiletries.

  • Views:

    Bay view

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Locally inspired classic double bedded room with restricted window view, perfectly equipped with tea and coffee making facilities, complimentary water, laptop safe and desk space. Spacious bathroom with walk in shower. Roll away child bed on request

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack

Media And Technology

Complementary elements

  • PrinterAdditional charge

Internet Facilities

  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.4375, -3.5578

Telephone
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 161 rooms
  • 9 rooms for people with reduced mobility
  • 16 family rooms
  • 2 connecting rooms
  • 161 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

3 Restaurants

2 Bars

Breakfast

  • Buffet Additional charge

Business

2 Meeting rooms

Well-being

Fitness

  • On site

Sports and leisure

Kayaking Additional charge

  • On site

Boat excursions Additional charge

  • Nearby

Wind surfing facilities Additional charge

  • Nearby

Kayaking Additional charge

  • Nearby

Wind surfing facilities Additional charge

  • On site

Boat excursions Additional charge

  • On site
  • On site
  • Outdoor parking
  • Private

  • Parking pricing: 17.50 € 15 GBP Per day

LATITUDE 50 BAR

Photo out of - LATITUDE 50 BAR

Relax in our relaxed lounge and enjoy a locally inspired cocktail. Treat yourself to a selection of seaside influenced plates, whilst enjoying views of the idylic coastline.

Cooking style
International
Capacity
38
Accessibility
Accessible service
TQ4 6BQ Paignton, United Kingdom
Telephone +44 871 702 9469

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Relax in our relaxed lounge and enjoy a locally inspired cocktail. Treat yourself to a selection of seaside influenced plates, whilst enjoying views of the idylic coastline.

Soak up the sunshine and while away the evenings on Boaters Terrace. Enjoy a barista styled coffee and a slice of homemade cake, whist taking in the uninterrupted views of the English Riveriera. Wind down your day watching the sunset.

LATITUDE 50 TERRACE BAR

Non contractual photo

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Soak up the sunshine on the terrace and take in the views whilst enjoying a signature cocktail or a local Gin and tonic. Sample one of our seaside influenced plates enjoying the idylic coastline.

Start your day with a wide selection of options that cater to all tastes. We offer a cooked buffet breakfast, fresh pastries, delicious fruits and yoghurts. Plus unlimited tea, coffee and juices. All served from 6.30 on weekdays and 7.30 on weekends.

Fully equipped gym with a range of equipment

We will not be able to host the ceremony but we are able to offer our spaces for your reception after. We can offer an informal relaxed setting for you to gather with loved ones

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,941 reviews

Customer review rating 4.5/5

Paul B. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your lovely review. I’m pleased you had a comfortable stay and found our team friendly and helpful. We hope to welcome you back to Mercure Paignton soon. Kind regards, Mercure Paignton.

Customer review rating 4.5/5

Carolyn N. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your detailed review. I’m pleased you had a pleasant stay and that our receptionist made you feel welcome. It’s also lovely to hear that you found your Privilege room immaculate and enjoyed the sea views. I’m sorry your table was cleared while you were collecting your cooked breakfast. The full drinks should have made it clear that you were still using the table. I can understand how frustrating it was to queue again and then find your breakfast had gone lukewarm. I’ll share your feedback with our breakfast team so they check before clearing tables. Thank you again for bringing this to my attention. I hope we can welcome you back for a smoother breakfast experience. Kind regards, Mercure Paignton.

Customer review rating 4.0/5

Michael N. Friends - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Mercure Paignton.

Customer review rating 5.0/5

Jo P. Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback. I’m delighted you had another excellent stay and enjoyed the view, the food and drinks, and the care shown by our team. It’s lovely to know you found your room clean and tidy, too. We look forward to welcoming you back to Mercure Paignton. Kind regards, Mercure Paignton.

Customer review rating 3.5/5

Angeline E. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your feedback. I’m sorry the room description led you to expect water and soft drinks throughout your four-night stay. These are provided on the day of arrival only, and I understand why that was disappointing when it wasn’t clear at the time of booking. I’ll pass on your comments about how this is described. I also appreciate your feedback about the £15 daily parking charge. Kind regards, Mercure Paignton.

Dear Guest, Thank you for your lovely review. I’m pleased you had a comfortable stay and found our team friendly and helpful. We hope to welcome you back to Mercure Paignton soon. Kind regards, Mercure Paignton.

Customer review rating 4.5/5

Carolyn N. Couples - Confirmed reviews ALL

Had a very pleasant stay - on checking in the lady on Reception was friendly and welcoming, explaining about the parking options and the general layout of the hotel. Our Privilege room was immaculate with lovely views to the sea. We didn’t eat in the restaurant in the evening, but it looked very inviting. The only slight issue we had was with breakfast service. The staff were almost too efficient, as on two out of our four days, our table was cleared before we’d finished eating. We’d had cereal, left two full mugs of coffee and two full glasses of juice on the table, and went to collect our cooked breakfasts, only to find the table emptied on our return! You’d have thought if there were still full drinks there, it would be an indication the customer hadn’t finished eating? It wasn’t an issue, except that by the time we’d queued to replace the coffees and juices, the cooked breakfasts were lukewarm.

Dear Guest, Thank you for your detailed review. I’m pleased you had a pleasant stay and that our receptionist made you feel welcome. It’s also lovely to hear that you found your Privilege room immaculate and enjoyed the sea views. I’m sorry your table was cleared while you were collecting your cooked breakfast. The full drinks should have made it clear that you were still using the table. I can understand how frustrating it was to queue again and then find your breakfast had gone lukewarm. I’ll share your feedback with our breakfast team so they check before clearing tables. Thank you again for bringing this to my attention. I hope we can welcome you back for a smoother breakfast experience. Kind regards, Mercure Paignton.

Customer review rating 4.0/5

Michael N. Friends - Confirmed reviews ALL

It was a very enjoyable 2 day stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Mercure Paignton.

Customer review rating 5.0/5

Jo P. Business - Confirmed reviews ALL

Friendly, helpful staff. Clean and tidy room with a lovely view. Delicious food and drink.

Dear Guest, Thank you for sharing your feedback. I’m delighted you had another excellent stay and enjoyed the view, the food and drinks, and the care shown by our team. It’s lovely to know you found your room clean and tidy, too. We look forward to welcoming you back to Mercure Paignton. Kind regards, Mercure Paignton.

Customer review rating 3.5/5

Angeline E. Couples - Confirmed reviews ALL

As we had a superior privilege room booked for 4 nights I did expect water in our room on all days we stayed, and not just one of the days. When booked it did state that we would have water and soft drinks included with our room. So what a disappointment as this was not the case. Parking for customers per day was very expensive also!! £10 per day

Dear Guest, Thank you for your feedback. I’m sorry the room description led you to expect water and soft drinks throughout your four-night stay. These are provided on the day of arrival only, and I understand why that was disappointing when it wasn’t clear at the time of booking. I’ll pass on your comments about how this is described. I also appreciate your feedback about the £15 daily parking charge. Kind regards, Mercure Paignton.

Customer review rating 5.0/5

Carol J. Couples - Confirmed reviews ALL

Excellent comfy bed and room and great breakfast

Dear Guest, Thank you so much for your lovely review. We are delighted to hear that you enjoyed our fantastic location and found the undercover parking convenient during your stay. It is also wonderful to know that you had such a comfortable night's sleep and enjoyed both your room and our breakfast. Thank you again for choosing the Mercure Paignton. We hope to have the pleasure of welcoming you back for another excellent stay very soon. Kind regards, Mercure Paignton.

Customer review rating 5.0/5

Paul D. Families - Confirmed reviews ALL

Despite an unfortunate accident with mum in law which required a hospital attendance, the staff and management were kind attentive and considerate and could not do enough for us during our stay. Full marks to The Manager, and special mention to Cherry and Lauren who were very helpful and compassionate.

Dear Guest, Thank you for your kind words. I’m sorry your mother-in-law needed to attend hospital during your stay, and I hope she is recovering well. I’m glad we could support your family at a difficult moment. I’ll make sure Cherry and Lauren see your lovely comments; they’ll be pleased to know their care made a difference. We hope to welcome you back under happier circumstances. Kind regards, Mercure Paignton.

Customer review rating 4.0/5

Vince C. Couples - Confirmed reviews ALL

Good Location, Friendly staff, Food was good ans served quickly. Service at the Bar was slow.

Dear Guest, Thank you for your feedback. I’m pleased you enjoyed our location, the food and the friendly service from our team. I’m sorry service at the bar was slow, and I’ll share your comments with the team. We hope to welcome you back to Mercure Paignton soon. Kind regards, Mercure Paignton.

Customer review rating 4.0/5

John G. Couples - Confirmed reviews ALL

Two night stay to celibrate our 25th wedding aniversary. Exelent stay, the staff were very good but I noticed that the hotel may have slightly under-staffed. We were in room 420, let down by very low water pressure. The accessable bathroom needs a shelf for items such as deodorants, toothpaste, makeup and medications etc. Overall a very pleasant stay and we would definately stay again.

Dear Guest, Thank you for choosing Mercure Paignton to celebrate your 25th wedding anniversary. I’m delighted you had a pleasant stay, enjoyed the service from our team and would stay with us again. I appreciate you mentioning the low water pressure in room 420. I’ll ask our maintenance team to check it. Your suggestion for a shelf in the accessible bathroom is helpful too, as is your observation about staffing levels. I’ll share both with the relevant teams. We hope to welcome you back for another visit. Kind regards, Mercure Paignton.

Customer review rating 4.5/5

Colin C. Couples - Confirmed reviews ALL

Very good stay and the staff were all very helpful. Our only observation was that when having a shower the bottom of the glass screen was not touching the floor and what ever we tried water soaked into the main part of the bathroom soaking everything. It must be a nightmare for the cleaning staff. Fit something to the bottom of the shower glass.

Dear Guest, Thank you for your review. I’m pleased you had a very good stay and found our team helpful. I’m sorry that water from the shower spread across the bathroom floor. This is a design issue we’re aware of, and we’re working on a solution. Your description of the gap beneath the screen is helpful, and I appreciate you taking the time to explain it. We hope to welcome you back to Mercure Paignton. Kind regards, Mercure Paignton.

Customer review rating 4.0/5

Tim D. Couples - Confirmed reviews ALL

All good no biscuits in the room.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Mercure Paignton.

Customer review rating 5.0/5

Zena J. S. Couples - Confirmed reviews ALL

Had a great stay here, the hotel decor is lovely, the staff were all friendly and helpful & the breakfast was perfect plenty of choice! Located right on the beach front, there were plenty of restaurants within walking distance & lots to do within a 30 minutes drive/train.

Dear Guest, Thank you so much for your fantastic review. We are delighted to hear that you had such a great stay and enjoyed the design and décor of the hotel. It is particularly wonderful to know that our team were friendly and helpful throughout your visit. We are also really pleased that you enjoyed breakfast and found there was plenty of choice. Our seafront location really does make us a great base for exploring, with restaurants and local attractions within walking distance and so much of the English Riviera easily accessible by car or train. Thank you again for choosing the Mercure Paignton. We hope to have the pleasure of welcoming you back for another wonderful seaside stay very soon. Kind regards, Mercure Paignton.

Customer review rating 3.5/5

Elizabeth B. Families - Confirmed reviews ALL

The evening restaurant was good. Breakfast not good for gluten free, but was good for the rest of my family. Travel cot provided old, stained and small. Staff all friendly and helpful. Lounge area small but comfortable, outdoor area nice. Room was comfortable. Bathroom very nice. Lots of dogs staying, which personally is a negative for me.

Dear Guest, Thank you for taking the time to share such balanced feedback. We are pleased to hear that you enjoyed your evening meal and that the rest of your family had a good breakfast experience. It is also lovely to know that you found your room comfortable, enjoyed the bathroom and outdoor area, and most importantly, found our team friendly and helpful throughout your stay. We are sorry that our gluten-free breakfast selection did not provide enough choice for you. Guests with dietary requirements should still be able to enjoy a varied breakfast, so we will share your comments with our Kitchen and Food & Beverage teams as we review our offering. We are particularly disappointed to hear about the condition of the travel cot provided. It should have been clean, well presented and suitable for use, and a stained cot is not the standard we expect. We will raise this with our Housekeeping team and review the condition of our available cots. We are a dog-friendly hotel and appreciate that while this is a benefit for guests travelling with their pets, it will not suit everyone's personal preference. Thank you again for your constructive feedback. We are pleased there were many positive aspects to your stay and hope to have the opportunity to welcome you and your family back to the Mercure Paignton in the future. Kind regards, Mercure Paignton.

Customer review rating 5.0/5

Nicholas W. Couples - Confirmed reviews ALL

Fantastic break,good location, clean rooms and nice staff,also a good breakfast.

Dear Guest, Thank you so much for your fantastic review. We are delighted to hear that you had such an enjoyable break with us and made the most of our great seafront location. It is wonderful to know that you found your room clean and comfortable and enjoyed a good breakfast. Most importantly, thank you for your lovely comments about our team. We will be delighted to share your feedback with them. Thank you again for choosing the Mercure Paignton. We hope to have the pleasure of welcoming you back for another fantastic break very soon. Kind regards, Mercure Paignton.

Customer review rating 4.5/5

Richard B. Couples - Confirmed reviews ALL

We asked for a dog friendly room but nothing was in the room for the dog ( such as dog treats or any other dog orientated items) we have stayed in many dog friendly places and this hotel is the worst dog friendly hotel we have been to) we won’t use this hotel group again.😡🐕‍🦺

Dear Guest, Thank you for taking the time to share your feedback. I am sorry that our pet-friendly offering did not meet your expectations. While we welcome dogs at the Mercure Paignton, we completely understand your disappointment that there were no additional touches such as a water bowl, treats or other dog-friendly items waiting in your room. When a hotel describes itself as dog friendly, particularly where a pet charge applies, it is understandable that guests may expect the experience to extend beyond simply allowing dogs to stay. Your feedback is useful as we review how we can improve our pet-friendly offering and make guests travelling with their four-legged companions feel more welcome. We are particularly sorry to hear that this experience has left you feeling that you would not choose to stay with us, or within the wider hotel group, again. We appreciate you bringing this to our attention and will take your comments on board as we look at what additional touches we can introduce. Kind regards, Mercure Paignton.

Customer review rating 4.5/5

Marie W. Families - Confirmed reviews ALL

Totally bang on like usual breakfast room staff everything 10/10

Dear Guest, Thank you so much for your fantastic review and for choosing to stay with us again. We are delighted to hear that everything was “bang on” as usual! A 10/10 for the room, breakfast and our team is a wonderful compliment and one we will be very pleased to share with everyone. It is especially rewarding to know that as a returning guest, we continue to deliver the experience you have come to expect from us. Thank you for your continued support of the Mercure Paignton. We look forward to welcoming you back for another perfect stay very soon. Kind regards, Mercure Paignton.

Customer review rating 4.0/5

Linda B. Couples - Confirmed reviews ALL

The room was a good size and was clean. The pillows could have been a little more comfortable. The fridge in the room wasn't working which was disappointing as we had paid for a Privilege room

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your Privilege room spacious and clean. We are sorry, however, that the pillows were not as comfortable as you would have liked. We also completely understand your disappointment regarding the fridge, particularly having chosen and paid for a Privilege room. We are aware of issues with the performance of some of our in-room fridges and have been working on a solution to improve their effectiveness. This is an important part of the Privilege room experience and should have been working correctly during your stay. Thank you for bringing these points to our attention. We hope to have the opportunity to welcome you back to the Mercure Paignton for an improved experience in the future. Kind regards, Mercure Paignton.

Customer review rating 4.0/5

Anthony W. Couples - Confirmed reviews ALL

We liked the hotel. Excellent position, very comfortable rooms, helpful staff. Two problems 1) When booking the email confirming had wrong information on it 2) Dinner on the h third night very slow. Not good enough to tell us "We're very busy" - that is your problem not ours. 3) No bill provided - only realised after we had left.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you liked the hotel, particularly our excellent seafront location, comfortable rooms and helpful team. I am sorry, however, for the issues you experienced. Firstly, your booking confirmation should contain clear and accurate information, and we apologise that this was not the case. We also completely agree with your point regarding the delay at dinner. While busy periods can put additional pressure on the restaurant, simply telling a guest “we’re very busy” is not an appropriate response. Managing our staffing, bookings and service levels is our responsibility, not yours, and we should have communicated and handled the situation much better. Finally, I am sorry that you left without receiving your final bill. This should have been offered at departure, and we appreciate you highlighting it. Thank you for your constructive comments. There were clearly many aspects of the hotel that you enjoyed, but these service details matter and will be shared with the relevant teams as we continue to improve. We hope to have the opportunity to welcome you back to the Mercure Paignton for a smoother experience next time. Kind regards, Mercure Paignton.

Customer review rating 4.5/5

Sharon W. Solo - Confirmed reviews ALL

Excellent location, clean and comfortable. Food was good although restaurant service was slow. This said, the staff were lovely.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our excellent seafront location and found the hotel clean and comfortable. It is also wonderful to know that you enjoyed the food and, most importantly, found our team so lovely and welcoming. We are sorry that the restaurant service was slower than it should have been. While we are pleased the quality of the food and friendliness of the team were positives, we recognise that efficient and attentive service is equally important. We are continuing to work with our Food & Beverage team to improve the consistency and speed of service, particularly during busy periods. Thank you again for choosing the Mercure Paignton. We hope to have the pleasure of welcoming you back for an even better experience next time. Kind regards, The Hotel Management Team

Customer review rating 5.0/5

Peter N. Couples - Confirmed reviews ALL

A very pleasant all round experience

Dear Guest, Thank you so much for your lovely review. We are delighted to hear that you had such a pleasant all-round experience and enjoyed our fantastic seafront location and modern facilities. Most importantly, it is wonderful to know that our team were so helpful throughout your stay. We will be delighted to share your kind comments with everyone. Thank you again for choosing the Mercure Paignton. We hope to have the pleasure of welcoming you back for another enjoyable stay very soon. Kind regards, Mercure Paignton.

Other web-users rate our hotel

  • 1,369 reviews 8/10 Location
  • 2,183 reviews 8/10 Room
  • 1,904 reviews 7.6/10 Service
  • 16 reviews 7.9/10 WiFi
  • 1,141 reviews 6.7/10 Breakfast
  • 976 reviews 5.4/10 Food
  • 955 reviews 7/10 Cleanliness
  • 506 reviews 5.4/10 Value

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