Mercure Paignton Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,231 reviews

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Mercure Paignton Hotel - Image 1
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22 25 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Description

Hotel extras

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Our accommodation(s)

Hotel location

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.4375, -3.5578

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,231 reviews

TripAdvisor Rating  4.0/5  278 reviews

Lovely Festive Stay with Great Service

TripAdvisor rating 5.0/5

Jason O TripAdvisor review

I stayed here for two nights and had such a lovely experience. The hotel looked so festive, with beautiful decorations that really made it feel warm and welcoming. The continental breakfast was spot on – plenty of choice and everything was fresh and tasty. What really stood out was the service. Every member of staff was so friendly and attentive, always happy to help and making sure everything was just right. You can tell they genuinely care about their guests. I’d definitely stay again – highly recommend!

Great stay and fabulous dinner experience

TripAdvisor rating 5.0/5

inesee Couples - TripAdvisor review

We had a wonderful stay, this very new hotel is beautiful, with comfortable rooms and excellent service. The food at the on-site restaurant was a highlight—delicious, varied, and expertly prepared. A special touch was when the chef personally came out to speak with guests, adding a warm and personal feel to the experience. Highly recommend for anyone looking to relax and enjoy great dining in Paignton.

Disastrous Christmas meal for a group of ladies....never again

TripAdvisor rating 1.0/5

Paul S TripAdvisor review

We arrived to a very attractive, seasonally decorated bar/Restaurant, and were looking forward to our annual get-together. All the meals had been pre-ordered. We had a very willing, but poorly trained young man looking after us, and we had to request sauces, and bread rolls which arrived after the starters were finished. The main course was turkey with 'all the trimmings' - it was actually quite dreadful, and appeared to have been heated under a grill - the potatoes were singed, the sprouts were black and slimey, the pig in blanket was black and the slice of turkey could have been anything, the stuffing was dry and burnt and the gravy was too salty. There were other disasters, but we chose not to complain at the time as the organiser had gone to a lot of trouble to plan the evening. Do not go there for food it was quite quite dreadful.

Dear LuzechSpur Thank you for taking the time to share your feedback. We're very sorry to hear about your disappointing experience during your Christmas meal. This is certainly not the standard we strive to uphold, and certainly not the experience of other diners. We would like to discuss this further and make things right. Please contact me directly at jason.parry@accor.com. We appreciate your feedback and hope to have the opportunity to restore your faith in our services. With best wishes Jason

Cold room

Customer review rating 3.0/5

Mr J. C. Families - Confirmed reviews ALL

I have stayed here plenty of times, always good value and a great hotel with sea view rooms. However stayed there this week and the room was cold, spent nearky an hour trying to figure out why by moving the thermostat around.Called reception in the end only to be told room was set to chilling and not heating on their overide. Temp was set at 21 c for me, which was great, when we woke up the heating was off again and the room was cold again .

Dear J. C., Thank you for taking the time to tell us about your experience at the Mercure Paignton Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located, excellent stay.

Customer review rating 5.0/5

George J. Solo - Confirmed reviews ALL

I received an upgrade and had an excellent sea facing room, which was very comfortable. I enjoyed the breakfasts, dinner and drink. The staff were friendly, helpful and first class.

Dear George J., We very much appreciate your comments regarding your stay at the Mercure Paignton Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,274 reviews 7.6/10 Location
  • 1,862 reviews 8.1/10 Room
  • 1,730 reviews 7.6/10 Service
  • 22 reviews 7.1/10 WiFi
  • 991 reviews 6.2/10 Breakfast
  • 902 reviews 5.3/10 Food
  • 811 reviews 7.4/10 Cleanliness
  • 638 reviews 9.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.