Mercure Paignton Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,542 reviews

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Mercure Paignton Hotel - Image 1
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Mercure Paignton Hotel - Image 4
22 25 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Description

Hotel extras

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Our accommodation(s)

Hotel location

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.4375, -3.5578

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,542 reviews

TripAdvisor Rating  3.9/5  407 reviews

Shocking communication

TripAdvisor rating 1.0/5

Aimee N TripAdvisor review

Absolutely shocking communication. I’ve booked to come here with my family during February half term and booked the zoo offer which is advertised as ‘including breakfast and 1 day entry into Paignton zoo’ .. I booked 2 adults and 2 children. Upon reviewing the booking confirmation it states that only 2 adults get into the zoo. This isn’t listed anywhere at all on their website that children included in the booking need to pay extra. I’ve emailed for clarification - twice - and used the online contact form but have continued to be ignored. It would be cheaper for me to book a different hotel and pay entry into the zoo additionally however the booking is non refundable. Trying to contact someone is impossible and when I ring them I’m just left on hold.

Dear 962aimeen Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration and poor communication you’ve experienced. This is absolutely not the level of service we aim to provide, and I understand how disappointing this must be—especially when planning a family break. Our zoo package should be clearly explained at every step, and I apologise that the information regarding children’s tickets was not made clear on your confirmation. I also want to sincerely apologise for your emails and contact form submissions not being responded to. You should never be left without an answer. I would really like to look into this personally and resolve it for you as quickly as possible. Please could you contact me directly at jason.parry@accor.com with your booking details? I will ensure this is reviewed immediately and that we find the best possible solution for your stay. Thank you again for bringing this to my attention, and I look forward to assisting you directly. With best wishes Jason

Customer review rating 4.5/5

Carolyn W. Solo - Confirmed reviews ALL

The staff were very friendly and helpful and the lounge furnishings were comfortable. I will definitely return soon.

Thank you for your wonderful review and for rating your experience so highly. We’re delighted to hear that your stay was relaxing and that our friendly, helpful staff contributed to this. It’s also great to know you enjoyed the comfort of our lounge furnishings. Your kind comments mean a lot to us, and we very much look forward to welcoming you back again soon.

New mecure but missed a few touches

TripAdvisor rating 4.0/5

Busker999 TripAdvisor review

Very new mecure overlooking paignton pier. On site car park for guests only. Tight spaces but very glad. It was stormy while we visited but hotel kept the sound and weather out. Well located for town centre. Room was well equipped, we had one overlooking the pier inc an espresso machine and wet room although as the glass doesnt go to the floor which meant it could flood. However lacked a sofa and instead had 2 comfy chairs. Big shame is lack of storage space. 3 hangers and tiny bed side drawers and a wardrobe without any shelves. Plenty of sockets. Breakfast was plentiful, just missing tomatoes for me.

Dear Busker999 Thank you for taking the time to share such a detailed review. We’re delighted to hear that you enjoyed our seafront location overlooking Paignton Pier, the peacefulness of the hotel despite the stormy weather, and the convenience of our on‑site guest parking. It’s also great to know you found the room well equipped and appreciated features such as the espresso machine, wet room, and plentiful power sockets. We do appreciate your constructive comments regarding the room layout, storage space, and wet room design, as well as your feedback on the seating arrangement. These are valuable insights and have been noted for consideration as we continue to refine the guest experience. We’re pleased that breakfast was enjoyable overall and thank you for highlighting the small details that could make it even better. Your feedback helps us focus on where improvements can be made. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back to Paignton in the future. With best wishes Jason

Customer review rating 4.5/5

Sean M. Solo - Confirmed reviews ALL

Excellent attentive, friendly staff. Great location clean & tidy hotel.

Thank you for your lovely review. We’re delighted to hear that you enjoyed our great location and found the hotel clean, tidy, and comfortable. It’s especially pleasing to know that our attentive and friendly staff made such a positive impression. We truly appreciate your feedback and hope to welcome you back again in the future.

Customer review rating 5.0/5

Lee H. Solo - Confirmed reviews ALL

Stayed here for a couple nights for my birthday. I had initially booked to stay at the Ibis Styles but was emailed to say that I had been moved to the Mercure. I had a room overlooking the seafront albeit I would have preferred a high floor but it was still a decent view of the seafront. The privilege rooms are quite large and spacious and a king size bed which had so much room. There is space to work but I deliberately left the laptop at home as not to have to think about work. The bathroom was clean and the rain shower was something else. I didn’t want to get out the shower after I got in. The hotel has a restaurant and bar. I only used the bar to have a cuppa with my friend for a catch up but the staff were attentive and friendly. Overall the stay was comfortable and relaxed and I really enjoyed this hotel. One thing that did catch my attention when I was checking out was an older gentleman sat in the lobby having a hot drink reading a newspaper, he came across quite lonely. As I was leaving I noticed a young female member of staff, I believe maybe from the bar go over and sit with him and have a chat with him. This level of kindness spoke volumes and was really lovely to see.

Thank you so much for sharing such a thoughtful and detailed review. We’re delighted that you chose to spend your birthday with us, and we appreciate your understanding regarding the relocation from the Ibis Styles. It’s wonderful to hear that you enjoyed your seafront room and found the privilege room spacious, comfortable, and perfect for a relaxing break — especially with that king‑size bed and our popular rain shower! We’re also glad you were able to switch off from work and enjoy some downtime. Your kind words about our team truly mean a lot. We’re pleased to know you enjoyed your time in the bar and that our staff made you feel welcome. The moment you described in the lobby is exactly the kind of genuine kindness and care we strive to show every day. Thank you for recognising it — gestures like that reflect the heart of our hotel, and your comment will mean so much to the team member involved. We’re thrilled that your stay was comfortable, relaxed, and memorable. It would be our pleasure to welcome you back on your next trip to Paignton — we’ll be ready to make your next stay just as enjoyable.

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Other web-users rate our hotel

  • 1,390 reviews 7.8/10 Location
  • 2,097 reviews 8/10 Room
  • 1,866 reviews 7.6/10 Service
  • 23 reviews 8.3/10 WiFi
  • 1,145 reviews 6.4/10 Breakfast
  • 985 reviews 5.4/10 Food
  • 912 reviews 6.8/10 Cleanliness
  • 545 reviews 9.5/10 Vibe

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