Mercure Paignton Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,534 reviews

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Mercure Paignton Hotel - Image 1
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22 25 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Description

Hotel extras

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Our accommodation(s)

Hotel location

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.4375, -3.5578

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,534 reviews

TripAdvisor Rating  3.8/5  388 reviews

Disappointing coach holiday festive break

TripAdvisor rating 4.0/5

suekirsten TripAdvisor review

We were on a coach holiday 8th to 12th December. The rooms were very good and the majority of the staff friendly and welcoming. The breakfast was good except for cereals - cocoa pops or cornflakes. We were segregated from hotel restaurant and the food was, to say the least, very basic. Bought in steak pie, mash and peas, sausage, mash and peas as an example and our Christmas meal was not good. No cloths on tables or condiments. This is by far the most disappointing tour I’ve been on in over 30 years

Dear suekirsten Thank you for taking the time to share such detailed feedback. While I am pleased to hear that you found the rooms comfortable and the majority of our team friendly and welcoming, it is clear that several aspects of your festive break did not meet expectations, and for that I am genuinely sorry. Your comments regarding the breakfast cereal selection, the separation from the main restaurant, and the quality and presentation of the meals provided to your group are taken very seriously. The experience you describe — limited menu options, basic dishes, and a lack of table settings and condiments — falls short of the standards we aim to deliver, particularly during a festive break when guests rightly expect something more special. I fully appreciate how disappointing this must have been, especially given your many years of touring experience. I have shared your feedback with both our kitchen and restaurant management teams so we can review our group dining arrangements, menu planning and presentation to ensure improvements are made. Your comments provide valuable insight into where we need to do better. Thank you again for bringing this to our attention. I hope we will have the opportunity to restore your confidence in the future. With best wishes Jason

Customer review rating 3.5/5

Richard W. Business - Confirmed reviews ALL

The hotel is pleasant to stay in and generally clean. I have scored this a 7 because: (a) there were no hangers in my wardrobe; (2) breakfast cereal on offer (coco pops and cornflakes) was appropriate for children, not health-conscious adults (where is the muesli or granola?); the parking charge of £15 seemed rather high.

Customer review rating 4.5/5

P. P. Friends - Confirmed reviews ALL

Lovely place.

Customer review rating 5.0/5

Stuart W. Couples - Confirmed reviews ALL

Fab accommodation, brilliant staff, relaxed bar and dining with limited choice menu but the food is excellent, especially their fish and chips.

Another good stay at Mecure, Paignton

TripAdvisor rating 5.0/5

T1504LYjohng TripAdvisor review

We had another excellent four night stay in November at the Mecure, Paignton. Our sea facing room was perfect, very clean as was the shower room. Breakfast every morning was well presented and good quality. All the staff we met were kind, responsive, attentive and so made our stay enjoyable. Car parking at a daily fee is well worthwhile - underground and well lit. The whole place is welcoming and so we shall be making another booking. A good location on the sea front and well placed to visit Dartmouth and Brixham etc. Within walking distance of the station should you wish to take the train along the Devon coast.

Dear T1504LYjohng Thank you for sharing such a thoughtful and detailed review. It is a pleasure to hear that your return visit was every bit as enjoyable as previous stays. I am delighted that your sea‑facing room met your expectations and that you found both the bedroom and shower room to be spotlessly clean. It is also wonderful to know that breakfast was consistently well presented and of good quality throughout your stay. Your kind words about the team are greatly appreciated; their attentive and responsive approach is something we take great pride in, and I am pleased they helped make your visit so enjoyable. I am also glad that you found the secure underground parking worthwhile and that our location on the seafront provided an ideal base for exploring Dartmouth, Brixham and the wider area. Thank you once again for your continued loyalty. We look forward to welcoming you back for your next stay. With best wishes Jason

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Other web-users rate our hotel

  • 1,387 reviews 7.8/10 Location
  • 2,095 reviews 8.1/10 Room
  • 1,879 reviews 7.5/10 Service
  • 24 reviews 8.3/10 WiFi
  • 1,138 reviews 6.2/10 Breakfast
  • 981 reviews 5.4/10 Food
  • 902 reviews 7/10 Cleanliness
  • 555 reviews 9.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.