Mercure Paignton Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,444 reviews

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Mercure Paignton Hotel - Image 1
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Mercure Paignton Hotel - Image 4
22 25 Esplanade Road, TQ4 6BQ PAIGNTON, United Kingdom

Description

Hotel extras

  • Brand-new central hotel with onsite parking

  • Seafront location with seaview rooms

  • Restaurant and bar with a seaview terrace

  • Family and pet-friendly rooms

  • 1 of 2 ALL hotels with a loyalty scheme in the local area

Our accommodation(s)

Hotel location

Mercure Paignton Hotel

22 25 Esplanade Road
TQ4 6BQ PAIGNTON
United Kingdom

GPS:50.4375, -3.5578

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,444 reviews

TripAdvisor Rating  3.9/5  307 reviews

Lovely staff at the mercure paignton.

TripAdvisor rating 5.0/5

Tracey G Couples - TripAdvisor review

Staff were really lovely during check-in/check out and throughout our stay. Nothing was too much trouble. Great stay, thank you to all the hard-working staff. The cocktails were amazing, and the food was really lovely. Would definitely recommend.

Dear Tracey G Thank you for your wonderful review! We are thrilled to hear that you had a great stay and found our staff to be lovely and accommodating throughout your visit. It's fantastic to know that you enjoyed the cocktails and food as well. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future. With best wishes Jason

Sunfront location

TripAdvisor rating 4.0/5

W7453ZZanneh TripAdvisor review

Good hotel right opposite Paignton Pier and the sea so able to watch sunrise and sunset from the room. We were upgraded from the Ibis next door as they didn't have full capacity. We had an excellent deal from the Ibis which included breakfast and money towards dinner and this was transferred across. Our room was lovely, clean and had a large comfortable bed. However I agree with others comments about the shower soaking a large area of floor. They explained about the parking charge when we booked so I don't know why some are moaning. We didn't use our car over our 3 night stay as we walked along the coast to Torquay one way and Brixham the other way. We were served on all 3 evenings by Alex. Alex is an asset to the Mercure and performed all aspects of his job well. Other staff were also friendly and helpful. I haven't given 5* because of breakfast. Silly that a brand new hotel doesn't have hotplates for potato wedges and fried eggs and they have to be ordered separately. Although plenty on the buffet some wasn't quite as high quality such as the bread and croissants. Dinner quality was much better. For example Brixham scallops. Would we stay again yes because of the deal we had.

Dear W7453ZZanneh Thank you for your detailed review. We are delighted to hear that you enjoyed our sunfront location and the beautiful views of Paignton Pier and the sea. It's great to know that you appreciated the upgrade from the Ibis and the excellent deal that included breakfast and dinner credits. We are pleased that you found your room lovely, clean, and comfortable. We apologise for the inconvenience caused by the shower soaking the floor and will look into this issue. We also appreciate your understanding regarding the parking charge and are glad it did not affect your stay. It's wonderful to hear that Alex and the rest of our staff provided friendly and helpful service. We will pass on your kind words to them. We apologise for the breakfast experience not meeting your expectations, particularly the lack of hotplates and the quality of some buffet items. We will take your feedback into consideration to improve our breakfast offerings. Thank you for your understanding and for considering staying with us again. We look forward to welcoming you back for another enjoyable stay. With best wishes Jason

Great sea front location.

TripAdvisor rating 5.0/5

Katie J Families - TripAdvisor review

Hotel was in a great location. Booked the ibis next door but was upgraded to the mercure. Rooms were lovely, plenty of space and huge beds. The first room we were given the AC did not work but explained this to reception and they moved us rooms straight away. Rooms were spotless, breakfast was lovely and fresh with lots to choose from. Don’t forget to order eggs and hashbrowns at the bar as this isn’t explained. Perfect location and no complaints for this hotel. 10/10 stay.

Dear Katie J Thank you for your detailed review. We are delighted to hear that you enjoyed our great sea front location and found your room to be spacious and comfortable. We apologise for the inconvenience with the air conditioning, but we're glad our reception team could promptly resolve the issue by moving you to another room. It's wonderful to know that you found the rooms spotless and enjoyed the fresh breakfast with its variety of options. We appreciate your tip about ordering eggs and hashbrowns at the bar. Thank you for your perfect rating and we hope to welcome you back for another 10/10 stay. With best wishes Jason

Fantastic stay as always

Customer review rating 5.0/5

Mark Business - Confirmed reviews ALL

Great hotel welcoming, clean and a great atmosphere enhanced by the staff

Great view

Customer review rating 4.5/5

Paul B. Couples - Confirmed reviews ALL

Two night stay. Staff very good, breakfast very nice. Parking a little expensive.

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Other web-users rate our hotel

  • 1,431 reviews 7.7/10 Location
  • 2,153 reviews 8.2/10 Room
  • 1,978 reviews 7.8/10 Service
  • 23 reviews 8.1/10 WiFi
  • 1,106 reviews 6.4/10 Breakfast
  • 1,029 reviews 5.7/10 Food
  • 929 reviews 7.4/10 Cleanliness
  • 712 reviews 9.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.