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Mercure London Bridge 4 stars

Customer review rating 4.4/5 10,599 reviews

ALLSAFE approved hotel

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Mercure London Bridge
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • In central London with easy access to the Tate Modern

  • 144 modern guest rooms with connecting rooms available

  • 3 fully equipped meeting rooms and free unlimited Wi-Fi

  • Hotel Bar & Restaurant with New York and Italian cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure London Bridge

71-79 Southwark Street
SE1 0JA london
united kingdom

Tel: +442079020800

Fax: (+44)20/79020810

Check-in from 15h00

Check out up to 12h00

  • MERCURE LONDON BRIDGE :  RV1 & 381

  • LONDON BRIDGE STATION :  NORTHERN LINE LONDON BRIDGE

  • SOUTHWARK STATION :  JUBILEE LINE SOUTHWARK

  • NATIONAL :  LONDON BRIDGE

  • By plane

    LONDON CITY APT At 15km / 9.38 miles

  • By plane

    LONDON GATWICK At 45km / 28.13 miles

  • By plane

    LONDON HEATHROW At 35km / 21.88 miles

  • By helicopter

    Battersea Heliport At 5km / 3.13 miles

  • By train

    London bridge At 1km / 0.63 miles

  • By train

    WATERLOO STATION At 0.8km / 0.5 miles

GPS :51.505397, -0.098898

Our accommodation(s)

The hotel's 144 bedrooms offer guests a range of accommodation options including classic rooms, privilege rooms, suites, interconnecting rooms and five accessible rooms. All bedrooms are non-smoking and have WiFi access, 24-hour room service, hair dryer, safe, ironing facilities, flatscreen TV with international channels, complimentary toiletries, and tea and coffee making facilities.

Our restaurants and bars

MARCO'S NEW YORK ITALIAN

Type of cuisine: Other cooking style

With Marco's Italian heritage, the New York Italian brings a twist on traditional Italian cuisine by combining the taste of America with inspirational flavours from the Mediterranean. Simple food done well.

THE LOUNGE BAR

With Bankside now one of the trendiest parts of London and home to a burgeoning foodie scene, The Loft Bar and glassed roof atrium presents an idyllic setting in which to enjoy our extensive wine menu.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 102

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
Mercure London Bridge

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

10,599 reviews

TripAdvisor Rating 4.5/5

329 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Not as impressed as I thought

Customer review rating 3.0/5

Phil S. Couples - 20/09/2021 Confirmed reviews ALL

Room OK, however the corridors were dark and unwelcoming.

Dear PHIL S., Thank you for taking the time to tell us about your experience at the Mercure London Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MLB Team

Good Location

Customer review rating 4.0/5

Jose Families - 13/09/2021 Confirmed reviews ALL

The hotel is well located to major attractions in London.

Dear JOSE MIGUEL B., I thank you for your positive feedback. I am glad to read that we have met your expectations . I will certainly pass on your message to Roxana who will be delighted with your compliments regarding the exclusive service they have provided you with. We look forward to welcoming you back. Kind regards, MLB Team

Good to be back

Customer review rating 4.0/5

David B. Couples - 13/09/2021 Confirmed reviews ALL

First time back at this hotel since the lockdowns and made to feel welcomed back. Great room with balcony and good breakfast.

Dear DAVID B., Thank you so so much for your amazingly complimenting feedback. What a joy for us at Mercure London Bridge to welcome you back and to read such words of praise. Thank you for that! We all look forward to welcoming you back AGAIN with our undivided attention. Kind regards MLB Team

Lovely stay

Customer review rating 5.0/5

Susan Couples - 12/09/2021 Confirmed reviews ALL

Really warm welcome on our return visit. Great room with complimentary mini bar and extra toiletries, bathrobes and slippers. Room was exceptionally clean, breakfast is back to serving yourself which is much better, being able to get your portion size. Most COVID restrictions have been lifted but we still wore masks when walking around the hotel, there was plenty of sanitiser dotted around for guest use. Hotel well situated for attractions, bars and restaurants.

Dear SUSAN P., We very much appreciate your comments regarding your stay at the Mercure London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MLB Team

Very helpful staff ,well located, great stay

Customer review rating 5.0/5

Lesley S. Couples - 12/09/2021 Confirmed reviews ALL

Staff were all friendly & welcoming, Very helpful and accommodating. A very enjoyable visit.

Dear LESLEY S., We very much appreciate your comments regarding your stay at the Mercure London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MLB Team

Great stay

Customer review rating 5.0/5

Mrs L. P. Couples - 10/09/2021 Confirmed reviews ALL

Lovely clean and friendly hotel. Excellent staff and great food. Well located and plenty of shops/attractions nearby

Dear LOUISE P., We very much appreciate your comments regarding your stay at the Mercure London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MLB Team

Great Location

Customer review rating 5.0/5

Trevor L. Couples - 10/09/2021 Confirmed reviews ALL

Everything we could have expected for our stay

Dear TREVOR L., We very much appreciate your comments regarding your stay at the Mercure London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MLB Team

A good night's sleep and warm friendly service from the staff

Customer review rating 5.0/5

Anonymous Business - 10/09/2021 Confirmed reviews ALL

No complaints really. I've stayed at the hotel pre covid on a number of occasions and it was nice to be back. My wish for a quiet room was well catered for and I was able to get a very quiet undisturbed night's sleep. The staff were professional and friendly. I would happily stay again.

Dear NICHOLAS H., We very much appreciate your comments regarding your stay at the Mercure London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MLB Team

Good stay

Customer review rating 4.0/5

Donald P. Couples - 09/09/2021 Confirmed reviews ALL

Staff were very helpful and resolved any queries timeously. Hotel is handy for public transport and there are a range of restaurants/eateries nearby.

Dear DONALD P., We very much appreciate your comments regarding your stay at the Mercure London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MLB Team

Good stay, helpful staff & good location

Customer review rating 4.5/5

Anonymous Families - 08/09/2021 Confirmed reviews ALL

We had a great stay!

Dear KATRINA D., We very much appreciate your comments regarding your stay at the Mercure London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MLB Team

Fabulous location in the heart of Southwark

Customer review rating 4.5/5

Elaine R. Couples - 07/09/2021 Confirmed reviews ALL

Lovely stay with great guest relations - credit in particular to the wonderful Sam who did everything he could to make this a special trip. Guest rooms could do with a refurb and the towels are threadbare but overall this was a lovely trip.

Dear ELAINE R., We very much appreciate your comments regarding your stay at the Mercure London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MLB Team

Very good

Customer review rating 5.0/5

Sujan Y. Friends - 07/09/2021 Confirmed reviews ALL

Had a fantastic 2 nights stay. Everyone was very friendly and helpful.

Dear SUJAN Y., We very much appreciate your comments regarding your stay at the Mercure London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MLB Team

Lovely hotel

Customer review rating 5.0/5

Anonymous Couples - 06/09/2021 Confirmed reviews ALL

Was a lovely reception and bar area and a lovely room. Didn’t have any towels so got some brought to the room no problem. Struggled Getting the shower to the right temp but finally managed it! Didn’t eat in the hotel so can’t comment on that.

Dear SARAH M., We very much appreciate your comments regarding your stay at the Mercure London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MLB Team

Fab room and location

Customer review rating 3.5/5

Graham Couples - 06/09/2021 Confirmed reviews ALL

Stayed in privilege room which was large and very comfortable. Bar area nice too. Check in experience less enjoyable, but probably unlucky.

Dear GRAHAM G., Thank you for taking the time to tell us about your experience at the Mercure London Bridge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, MLB Team

Great location

Customer review rating 5.0/5

Stephen A. Couples - 05/09/2021 Confirmed reviews ALL

We understand it’s difficult to perform your normal room cleaning at the moment and it was explained that if we needed anything all we had to do was ask,can’t be any fairer than that.

Dear STEPHEN A., We very much appreciate your comments regarding your stay at the Mercure London Bridge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MLB Team

Left disappointed and let down this time

TripAdvisor rating 1.0/5

338sharone 19/08/2021 TripAdvisor review

Having previously stayed in the Mercure London Bridge we decided to rebook for a re-arranged birthday celebration weekend. After our experience this time, we will not be re-booking at this hotel. The room was sub-standard with stains on cushions and throws. There was a serious lack of toiletries and other complementaries you would expect to see in a four star hotel with one small tube of shower gel and one small tube of shampoo between two people. There was no bottled water available in the room. Breakfast was a shambles with many breakfast items missing. No fresh fruit and granola for breakfast, just children's boxed cereals available. Definitely felt like the Accor group have started to make cut backs in the wrong areas as this will only lead to dis satisfied customers.

Dear Guest, I would like to thank you for taking the time to share your experience and please accept my sincerest apologies for the disappointment you feel about your time at Mercure London Bridge. We are working during extraordinary times and the current restrictions are a challenge, however this is no excuse for the lack of welcome or attentive service. On this occasion we failed to provide you with the five star experience you expected and I am sorry. We take all guest feedback seriously and I thank you for highlighting these areas of our service that need our focus for improvement. I have written to you separately, which I trust you have received and I hope we will have the pleasure to welcome you back to Mercure London Bridge in the future, when I feel sure you will find our services much improved. Sincerely Bernard Panisse General Manager

Good - but no parking (despite being told there was)

TripAdvisor rating 4.0/5

388neilc 09/08/2021 TripAdvisor review

Overall the hotel was very good and in a good location right on the Jubilee line, the rooms were fairly spacious, breakfast was good and the staff were attentive. My only negative really is that I rang a few weeks before checking in to confirm the booking and what the bed situation was as I’d traveled to London with my children, when I called I asked about parking and was told that there were 6 spaces at the rear of the hotel which were allocated on a first come first served basis, if they were full their sister hotel down the road had parking. All fine. When I arrived at the hotel I was told that there was no longer parking there and hadn’t been from several months, despite been told a few weeks previously that there was. I asked about alternative parking and was sent to the Novotel down the road. I rang the Novotel when I got there to ask where the car park entrance was as it wasn’t obvious, one of the hotel staff came out to direct me. I then drove to the car park to find it was full, I rang the Novotel again to ask about parking and was told that it was full unless I’d booked a reserved space. Not helpful at all. I then had to spend the next hour driving around London trying to find a space nearby. This is the only negative I have about the hotel and suggest it’s something that guests are advised of when booking/checking in.

Dear Guest, Thank you very much for your feedback. I am sorry to know that our hotel did not match your expectation; I am pleased however to see that you liked our breakfast offer. Sincerely Bernard Panisse General Manager

Wonderful stay in a clean, funky, yet quiet hotel

TripAdvisor rating 4.0/5

hayessusie 28/07/2021 TripAdvisor review

Loved staying here and this is the second time we have, due to the manager Joe who is amazing! Cannot do enough for you and makes you feel so welcome. All the staff are courteous and so helpful. We stay all over the country but we love this place. Cannot fault it from the ambience, the food, the cost or the comfy room !

Dear guest, I thank you for your positive feedback. I am glad to read that we have met your expectations . I will certainly pass on your message to Joe who will be delighted with your compliments regarding the exclusive service he has provided you with. We look forward to welcoming you back. Kind regards, Bernard Panisse General Manager

Great hotel just over the river Thames

TripAdvisor rating 5.0/5

richard a 27/07/2021 TripAdvisor review

This hotel and location were a great discovery (we live in East Anglia so would not normally consider accommodation south of the river Thames). It's located close to the Globe Theatre & Tate Modern and a short walk from Borough Market & The Shard. From the hotel, it was a short walk over the Millennium bridge to St Pauls, and via the river bank and Jubilee bridges to Trafalgar Square, Strand & Covent Garden. Oxford Street was less than an hours walk.

Dear guest, I thank you for your words of praise which I will pass on to the whole team. We encourage more customers to come to this side of the Thames as there are so many beautiful things to explore. We look forward to welcoming you back with our undivided attention. Kind regards Bernard Panisse General Manager

Hotel very close to Tate Modern

TripAdvisor rating 4.0/5

angelomichel 08/03/2020 TripAdvisor review

Very convenient hotel for Tate modern and the Globe. Overall the reception staff and breakfast staff are absolutely fantastic and really cannot be faulted in any way. However when it comes to servicing the room it is a totally different matter. On our recent stay there was continuing problems every day. We stayed for over a week and the floor was never cleaned or surfaces wiped even where we made the tea or coffee unless we complained about, which we had to do continually. The front desk staff took it seriously and communicated with the room staff - they would do it after a complaint but the next day would be just the same. They also made the bed so it looked good on top, but the bottom sheet was always rucked up so we had to remake it every night. Not really good enough for a 4 star hotel. One night we came back to the room and couldn’t find the remote control for the television. We looked everywhere and couldn’t find it, but when we came to go to bed they had thrown the covers over it! Such a shame that for such a friendly hotel the cleaning staff let them all down. Think overall they need a refurbish as everything in the rooms was a little tired and the carpets seemed quite old and stained in several places. For some reason they have stopped leaving face flannels in the bathroom which was a disappointment.

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