Mercure London Bridge 4 stars

Welcome and daily service at the reception, brfst and bar was outmost friendly. The room was quiet, we had good rest.

Family trip to London to see a show and sightseeing, good hotel in a central location. Stayed for 2 night, room was ok but a little cramped for a family of 4.

Hotel was in a great location, 5-10 mins from Southwark station. Very clean, staff helpful and friendly, great breakfast! Couldn’t ask for more.

Truly the fastest, easiest check in ever! Can’t fault he care and service. We’ll use again and again when we need a room for the day.

Welcomed.

Great location, clean and comfortable room and friendly, helpful staff.

Great location in easy walking distance to South Bank, St Paul’s & London Bridge. Clean, comfortable room and lovely spacious bathroom - would prefer glasses & cups in room rather than paper cups, but appreciate that may be due to covid measures.

Good location, excellent staff, brrakfast awesome. Highly recommended

Had a problem with my bill with the points not being deducted when I paid and also on the first was told we had only paid for breakfast in one room which wasn’t the case. All sorted in the end. Only other point is that the time it took to be served at the bar.

The stay was perfectly in line with my expectation of a mercure. My only two criticisms would be: 1. I sent a message ahead of time (and tried calling eith no success) to ask that the room payment and guarantee be taken from my card and not my wife’s. I received no reply and couldn’t get through on the phone 2. The room was booked for 2 yet only had amenities for 1

We spent 2 nights in London, our first trip for a very long time! We usually stay at this Mercure as it is a good location for us.

Had a really good stay at rhe mercure london bridge, the staff here were very friendly and really helpful the room was cleaned to a high standard and we had everything we needed.

Having previously stayed in the Mercure London Bridge we decided to rebook for a re-arranged birthday celebration weekend. After our experience this time, we will not be re-booking at this hotel. The room was sub-standard with stains on cushions and throws. There was a serious lack of toiletries and other complementaries you would expect to see in a four star hotel with one small tube of shower gel and one small tube of shampoo between two people. There was no bottled water available in the room. Breakfast was a shambles with many breakfast items missing. No fresh fruit and granola for breakfast, just children's boxed cereals available. Definitely felt like the Accor group have started to make cut backs in the wrong areas as this will only lead to dis satisfied customers.

Overall the hotel was very good and in a good location right on the Jubilee line, the rooms were fairly spacious, breakfast was good and the staff were attentive. My only negative really is that I rang a few weeks before checking in to confirm the booking and what the bed situation was as I’d traveled to London with my children, when I called I asked about parking and was told that there were 6 spaces at the rear of the hotel which were allocated on a first come first served basis, if they were full their sister hotel down the road had parking. All fine. When I arrived at the hotel I was told that there was no longer parking there and hadn’t been from several months, despite been told a few weeks previously that there was. I asked about alternative parking and was sent to the Novotel down the road. I rang the Novotel when I got there to ask where the car park entrance was as it wasn’t obvious, one of the hotel staff came out to direct me. I then drove to the car park to find it was full, I rang the Novotel again to ask about parking and was told that it was full unless I’d booked a reserved space. Not helpful at all. I then had to spend the next hour driving around London trying to find a space nearby. This is the only negative I have about the hotel and suggest it’s something that guests are advised of when booking/checking in.

Loved staying here and this is the second time we have, due to the manager Joe who is amazing! Cannot do enough for you and makes you feel so welcome. All the staff are courteous and so helpful. We stay all over the country but we love this place. Cannot fault it from the ambience, the food, the cost or the comfy room !