Mercure London Bridge 4 stars

Everything we could have expected for our stay

No complaints really. I've stayed at the hotel pre covid on a number of occasions and it was nice to be back. My wish for a quiet room was well catered for and I was able to get a very quiet undisturbed night's sleep. The staff were professional and friendly. I would happily stay again.

Staff were very helpful and resolved any queries timeously. Hotel is handy for public transport and there are a range of restaurants/eateries nearby.

We had a great stay!

Lovely stay with great guest relations - credit in particular to the wonderful Sam who did everything he could to make this a special trip. Guest rooms could do with a refurb and the towels are threadbare but overall this was a lovely trip.

Had a fantastic 2 nights stay. Everyone was very friendly and helpful.

Was a lovely reception and bar area and a lovely room. Didn’t have any towels so got some brought to the room no problem. Struggled Getting the shower to the right temp but finally managed it! Didn’t eat in the hotel so can’t comment on that.

Stayed in privilege room which was large and very comfortable. Bar area nice too. Check in experience less enjoyable, but probably unlucky.

We understand it’s difficult to perform your normal room cleaning at the moment and it was explained that if we needed anything all we had to do was ask,can’t be any fairer than that.

Very comfortable and restful room. Liked the bar area and had good breakfasts every day. Would have liked plant milk and vegan yogurt to be available, but not a problem. The location was excellent for our purposes.

Very nice room, bathroom. Very well located and good breakfast spread. Polite staff. Overall a lovely stay at this hotel with family.

Having previously stayed in the Mercure London Bridge we decided to rebook for a re-arranged birthday celebration weekend. After our experience this time, we will not be re-booking at this hotel. The room was sub-standard with stains on cushions and throws. There was a serious lack of toiletries and other complementaries you would expect to see in a four star hotel with one small tube of shower gel and one small tube of shampoo between two people. There was no bottled water available in the room. Breakfast was a shambles with many breakfast items missing. No fresh fruit and granola for breakfast, just children's boxed cereals available. Definitely felt like the Accor group have started to make cut backs in the wrong areas as this will only lead to dis satisfied customers.

Overall the hotel was very good and in a good location right on the Jubilee line, the rooms were fairly spacious, breakfast was good and the staff were attentive. My only negative really is that I rang a few weeks before checking in to confirm the booking and what the bed situation was as I’d traveled to London with my children, when I called I asked about parking and was told that there were 6 spaces at the rear of the hotel which were allocated on a first come first served basis, if they were full their sister hotel down the road had parking. All fine. When I arrived at the hotel I was told that there was no longer parking there and hadn’t been from several months, despite been told a few weeks previously that there was. I asked about alternative parking and was sent to the Novotel down the road. I rang the Novotel when I got there to ask where the car park entrance was as it wasn’t obvious, one of the hotel staff came out to direct me. I then drove to the car park to find it was full, I rang the Novotel again to ask about parking and was told that it was full unless I’d booked a reserved space. Not helpful at all. I then had to spend the next hour driving around London trying to find a space nearby. This is the only negative I have about the hotel and suggest it’s something that guests are advised of when booking/checking in.

Loved staying here and this is the second time we have, due to the manager Joe who is amazing! Cannot do enough for you and makes you feel so welcome. All the staff are courteous and so helpful. We stay all over the country but we love this place. Cannot fault it from the ambience, the food, the cost or the comfy room !

This hotel and location were a great discovery (we live in East Anglia so would not normally consider accommodation south of the river Thames). It's located close to the Globe Theatre & Tate Modern and a short walk from Borough Market & The Shard. From the hotel, it was a short walk over the Millennium bridge to St Pauls, and via the river bank and Jubilee bridges to Trafalgar Square, Strand & Covent Garden. Oxford Street was less than an hours walk.