Mercure London Bridge 4 stars

I had such high hopes for this trip as a 15+ years loyal accor member. Hence why choosing for this to be the first holiday for me (Police) and my Girlfriend (NHS) after a busy 12 months working intense hours. It was also by 40th Birthday. All of which the hotel knew as I deliberately booked direct for that reason. I paid for the Privilege king room and on check in was informed I had an upgrade......only to find myself on the first floor in a room less than half the size I was expecting with a view of a brick wall and broken appliances. I also paid for breakfast which was the most horrendous ordeal ever, having to queue for over an hour as 1 gentleman served everyone cooked breakfast, juice and toast (it was so so disorganised while 3 other staff who could have been service were just waiting to wipe down tables). Needless to say we skipped breakfast the 2nd day. I mentioned this at the time and was only offered a complimentary latte on check out, which we again had to wait 25 minutes for and when it arrived it was barely lukewarm. I have never been more disappointed with any trip ever, especially when I had been looking forward to my 40th trip to London for over a year!!

Lovely weekend break. Great value for money. Amazing breakfast and lovely contemporary feel hotel. Good location. Will stay again.

Very enjoyable stay. Room was clean. Staff were very helpful and accommodating. Good food.

I like this hotel: it's convenient for work, the staff are GREAT and the rooms are generally very comfortable. It is, however, too hot - and it's hard to cool the room down. This wouldn't be too bad if either water was provided, or if something to drink tap water out of was provided which was bigger than a small paper cup. I woke up very dehydrated, and that's not what you want after a hotel stay. Cool the rooms, provide water and this would be a great hotel.

Nice comfortable stay

Stayed 1 night, to celebrate our anniversary. Very happy with safety measures in place and general cleanliness of hotel and room. Extremely happy with all the staff - very friendly, helpful and professional. Room service and breakfast was up to a very high quality and delicious. Overall very happy.

My family and I had such a lovely weekend break staying at Mercury London Bridge. During the unique and challenging times we all face the hotel staff made us very comfortable and welcome. We highly recommend a stay with the Mercure London Bridge team.

We had a great time just before lockdown. It gave us a sense of normality . Great place for exploring London

Staff were friendly and helpful - hotel was clean and felt really safe - overall a great weekend thank you

Superb, staff were really keen to ensure we were comfortable and having a good time

Great location , lovely clean room . Staff were very courteous and helpful . We will definitely be staying again .

Very convenient hotel for Tate modern and the Globe. Overall the reception staff and breakfast staff are absolutely fantastic and really cannot be faulted in any way. However when it comes to servicing the room it is a totally different matter. On our recent stay there was continuing problems every day. We stayed for over a week and the floor was never cleaned or surfaces wiped even where we made the tea or coffee unless we complained about, which we had to do continually. The front desk staff took it seriously and communicated with the room staff - they would do it after a complaint but the next day would be just the same. They also made the bed so it looked good on top, but the bottom sheet was always rucked up so we had to remake it every night. Not really good enough for a 4 star hotel. One night we came back to the room and couldn’t find the remote control for the television. We looked everywhere and couldn’t find it, but when we came to go to bed they had thrown the covers over it! Such a shame that for such a friendly hotel the cleaning staff let them all down. Think overall they need a refurbish as everything in the rooms was a little tired and the carpets seemed quite old and stained in several places. For some reason they have stopped leaving face flannels in the bathroom which was a disappointment.

Good location for cafes, bars, Restaurants (borough market 6/7 mins - but similar to nearest tube), funky and friendly, but reception (desk in the middle of the floor!) empty a lot. Comfortable, spacious room, well insulated, and great bed.

Staff in this hotel are simply amazing. The location is excellent, however the bus (A7) which took us from Victoria Station to the vicinity of the hotel did not accept the Oyster Card nor cash, only Credit Card. Thanks to the wonderful, hospitable, multi-lingual people working here every breakfast and contact with the reception was absolutely pleasant and something to look forward to. We felt we were treated like good friends, not simply hotel guests. Highly recommended!

For a weekend away in London, there is no better location than to stay in London Bridge. It is right behind the Tate Modern, walking distance to many of the top sites to visit in the city, and also conveniently linked by buses and tubes. The front of team was extremely friendly, and lounge was so comfortable that you actually want to spend time in the lounge instead of just staying in your room. The breakfast was a tiny bit busy but we managed to have a decent meal. We enjoyed coffee pods in our room and had a wonderful sleep in the comfy bed.