Mercure London Bridge 4 stars

good location. cosy hotel, nice food and friendly staff. room was too warm though, as was the whole hote. Great stay for business and would book for leisure too

Nice

A great location but lots of small issues made this an uncomfortable stay; however the staff where attentive and helpful. I have stopped here several times and this was the worst stay

Everything was excellent!

Great reception room small bathroom not clean

Very welcoming, we used Tesco vouchers for part payment which was handled very efficiently.

My only criticism was that on two occasions, staff opened the door to our room without knocking - once to ask us if we wanted a drink from the bar, and at 8.30 am in the morning, presumably to start cleaning the room! Otherwise, we had a good stay. The room was clean and had everything we needed. It was in a great location.

Good at the hotel. However, I had emailed at the time of booking asking for a twin room and then again added it as a special request at check-in. The room was a double. Reception/house-keeping soon changed it into a twin but it was annoying as I had previously emailed - it caused more work for your staff!

Good stay but expensive car park charge

We had an excellent stay at your hotel. At check-in we received a warm welcome from Davide, who assisted us friendly and efficiently. A nice bonus was that our rooms were ready for us when we arrived, so we could drop our things and go into the city immediately, which was perfect. The rooms itself were nice and we slept very well. The next morning we enjoyed a nice breakfast. The only remark I have, is regarding the croissants. These were displayed in the middle of the buffet, so you had to be careful not to knock this over. I would suggest to put this on the side somewhere to prevent this from happening, especially if you do not want to waste food by throwing it away (which I thought was a nice touch to make people aware of by placing a sign in the restaurant). Overall our stay at your hotel was very satisfactory and made our weekend away to London a memorable one.

Made to feel very warmly welcomed. Nothing was too much trouble .The food and drinks were excellent and has left us with an excellent pre Christmas visit feeling we are still talking about how much we enjoyed with the family xxxx

Five star service

Overall the staff were friendly, helpful and very pleasant. Our only complaint was the service on Christmas morning. We know the restaurant was very busy but because the staff on duty did not engage at all with the guests, it left you feeling very rushed and not an enjoyable experience.

all staff very pleasant and super helpful.

The hotel was conveniently situated for the things we wanted to do in London. Our room was comfortable and spacious although we couldn't work out how to keep water in the hand basin which was a little frustrating and couldn't get the air conditioning to what we wanted it to do. The reception staff were all very helpful. The only negative experience we had was at breakfast. Although there were options on the menu to order from the kitchen, if required, there appeared to be no staff system in place to offer this option as we were left to our own devices and had to resort to hailing a passing member of staff to place a simple order for poached eggs on toast which then arrived without the toast.