Mercure London Bankside 4 stars

Customer review rating (ALL Rating) 4.6/5 1,446 reviews

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Mercure London Bankside - Image 1
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Mercure London Bankside - Image 3
Mercure London Bankside - Image 4
71-79 Southwark Street, SE1 0JA LONDON, United Kingdom

Description

Hotel extras

  • Green Key Certified Hotel

  • Central London Location with Easy Access to St. Paul's, Tate Modern, London Eye & Waterloo

  • 144 Modern Guest Rooms with Connecting Rooms Available for Families On Request

  • 3 Fully Equipped Meeting Rooms with Free Unlimited Wi-Fi

  • Pet Friendly hotel - allowed in common areas. Service dogs welcome without any restrictions

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with Double Bed

Photo out of - Classic Room with Double Bed

A cosy and comfortable room with a double bed. Includes free Wi Fi, Bluetooth sound spot, USB plugs, tea and coffee making facilities, tranquil rain shower, minibar, 55 inch TV, laptop safe, hair dryer, iron and board. Up to 2 persons

Max. number of persons
2
Area
From 18 m² / 193 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

A spacious room with a king size bed to relax in. Includes complimentary Nespresso machine and all the amenities of a classic room. Up to 2 persons.

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Water fountain
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

A larger Privilege room with a single convertible sofa. Includes complimentary Nespresso machine, bathrobe and slippers, free soft drinks and upgraded toiletries. Up to 3 persons.

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

A spacious room with twin beds to relax in. Includes complimentary Nespresso machine and all the amenities of a classic room. Up to 2 persons.

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

See availabilities

A larger Privilege Room with a double convertible sofa. Includes complimentary Nespresso machine, bathrobe and slippers, free soft drinks and upgraded toiletries. Up to 4 persons.

Max. number of persons
4
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Located on the top floor, this Suite features a King bed and double convertible sofas. Includes complimentary Nespresso machine, bathrobe and slippers, free soft drinks and upgraded toiletries.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure London Bankside

71-79 Southwark Street
SE1 0JA LONDON
United Kingdom

GPS:51.505397, -0.098898

Telephone
Fax +44 20 7902 0810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 144 rooms
  • 5 rooms for people with reduced mobility
  • 144 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Polish
  • Portuguese
  • Swedish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi in the communal areas
  • WiFi at the hotel Additional charge

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Family

Services for children

  • Board games available

Well-being

Gym

  • On site

BISTRO MIRLOT

Photo out of - BISTRO MIRLOT

Bistro Mirlot is a contemporary French bistro offering a locally inspired menu and an exclusive selection of French wines, all served in a relaxed and stylish setting that blends rustic charm with modern elegance.

Cooking style
French
Capacity
70
Accessibility
Accessible service
71-79 Southwark Street, SE1 0JA London, United Kingdom
Telephone +44 20 7902 0800
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Bistro Mirlot is a contemporary French bistro offering a locally inspired menu and an exclusive selection of French wines, all served in a relaxed and stylish setting that blends rustic charm with modern elegance.

With Bankside now one of the trendiest parts of London and home to a burgeoning foodie scene, The Loft Bar and glassed roof atrium presents an idyllic setting in which to enjoy our extensive wine menu.

Breakfast is served from 6.30am to 10.00am Monday to Friday with extended service at weekends from 7am to 11.00am. Choose from Full English Breakfast and Continential options, with locally sourced products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,446 reviews

Customer review rating 4.0/5

Lucy B. Business - Confirmed reviews ALL

Dear Lucy, Thank you for sharing your wonderful experience at Mercure London Bankside. We are delighted to hear that you appreciated our great location, friendly staff, and comfortable accommodations. It is especially gratifying to know that your accessible room met your needs and that you enjoyed our breakfast selection. We look forward to welcoming you back for another enjoyable stay. Best regards, Ola - Reception Manager

Customer review rating 5.0/5

Mustpha Z. Business - Confirmed reviews ALL

Dear Mustpha, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff to be helpful and that your experience was marked by comfort. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service. Best regards, Ola - Reception Manager

Customer review rating 4.0/5

Michael P. Families - Confirmed reviews ALL

Dear Michael, Thank you for your feedback regarding your recent stay. We are pleased to hear that your overall experience was satisfactory; however, we apologize for the inconvenience you encountered during breakfast on Sunday. We appreciate your continued patronage and look forward to welcoming you back soon. Kind regards, Mercedesz Front Office Team Leader

Customer review rating 3.5/5

Richard B. Couples - Confirmed reviews ALL

Dear Richard, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our location convenient and our team friendly and helpful. We are sorry to hear that the mattress was not to your liking and that you experienced difficulties with the air conditioning. Please note that we are now operating on our winter settings. During this period, the air conditioning system is set to heating mode and, when switched on, will only blow warm air. If you prefer a cooler room, we would recommend switching it off. We appreciate your comments and will certainly take your feedback regarding the mattress into consideration. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back in the future. Best wishes, Ola - Reception Manager

Customer review rating 4.0/5

Kaylah W. Business - Confirmed reviews ALL

Dear Kaylah W., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you enjoyed the breakfast and appreciated the late checkout. Your feedback about the curtains and carpeting is valuable, and we will take it into consideration for our ongoing improvements. We hope to welcome you back for another wonderful experience in the future. Kind regards, Cameron Front Office Team Leader

Dear Lucy, Thank you for sharing your wonderful experience at Mercure London Bankside. We are delighted to hear that you appreciated our great location, friendly staff, and comfortable accommodations. It is especially gratifying to know that your accessible room met your needs and that you enjoyed our breakfast selection. We look forward to welcoming you back for another enjoyable stay. Best regards, Ola - Reception Manager

Customer review rating 5.0/5

Mustpha Z. Business - Confirmed reviews ALL

One of the best experience I have had with comfort

Dear Mustpha, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff to be helpful and that your experience was marked by comfort. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service. Best regards, Ola - Reception Manager

Customer review rating 4.0/5

Michael P. Families - Confirmed reviews ALL

As usual the overall trio was more than satisfactory but unfortunately on Sunday morning the breakfast offerings were short of their usual levels. The pastries, yoghurts and at least 2 of the hot offerings were not available for the whole time we were in the restaurant area. I did raise this but nothing much changed though I believe some pasties did arrive as we were leaving. We arrived for breakfast at around 9:15 so not near the end of the serving time. This is an exception and the usual offering is more than adequate, this is reason we always book breakfast during our stays.

Dear Michael, Thank you for your feedback regarding your recent stay. We are pleased to hear that your overall experience was satisfactory; however, we apologize for the inconvenience you encountered during breakfast on Sunday. We appreciate your continued patronage and look forward to welcoming you back soon. Kind regards, Mercedesz Front Office Team Leader

Customer review rating 3.5/5

Richard B. Couples - Confirmed reviews ALL

Staff very friendly and helpful. Did not like the mattress- far too soft and air con completely ineffective - glad we didn’t visit in the height of summer.

Dear Richard, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you found our location convenient and our team friendly and helpful. We are sorry to hear that the mattress was not to your liking and that you experienced difficulties with the air conditioning. Please note that we are now operating on our winter settings. During this period, the air conditioning system is set to heating mode and, when switched on, will only blow warm air. If you prefer a cooler room, we would recommend switching it off. We appreciate your comments and will certainly take your feedback regarding the mattress into consideration. Thank you once again for your feedback. We hope to have the pleasure of welcoming you back in the future. Best wishes, Ola - Reception Manager

Customer review rating 4.0/5

Kaylah W. Business - Confirmed reviews ALL

I was pleased with my stay. The breakfast was very nice each morning and the 12pm check out was much appreciated. Though it did not feel unclean, there were noticeable stains on the curtains and carpeting, which is why I did not give this hotel a higher rating. The staff were lovely and our experience truly was wonderful overall.

Dear Kaylah W., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you enjoyed the breakfast and appreciated the late checkout. Your feedback about the curtains and carpeting is valuable, and we will take it into consideration for our ongoing improvements. We hope to welcome you back for another wonderful experience in the future. Kind regards, Cameron Front Office Team Leader

Customer review rating 5.0/5

Miranda F. T. Solo - Confirmed reviews ALL

I broke my foot while visiting London and needed to extend my stay. My previous hotel was fully booked so could not accommodate me so I booked the Mercure and I am so glad I did! Cameron did an incredible job of getting me settled in, helping me to the ground floor room and providing me with water. The staff were able to bring meals to my room which was so helpful as I couldn’t walk! Mercedes was very helpful with me when checking out, helping me to the taxi. I am beyond grateful for the kindness that was shown me: the professionalism and care of the staff were faultless. I can’t thank you all enough! It made a horribly stressful situation so much better and I won’t lie has kind of renewed my faith in humanity.

Dear Miranda, Thank you for your kind words regarding your recent stay with us. We are pleased to hear that our team, particularly Cameron and myself, provided you with the support you needed during a challenging time. It is our priority to ensure our guests feel cared for and accommodated, and your feedback reassures us that we are meeting that goal. Kind regards, Mercedesz Front Office Team Leader

Customer review rating 4.0/5

Aryameher D. Business - Confirmed reviews ALL

stay was good just the shower wasn't working well.... the shower head was blocked with the spray having limited pressure.

Dear Aryameher, Thank you for your kind words regarding our location and hospitality. We appreciate your feedback about the shower and will address it with our maintenance team. Kind regards, Mercedesz Front Office Team Leader

Customer review rating 5.0/5

Andrew H. Couples - Confirmed reviews ALL

Check in straight forward, able to answer any queries and location excellent for bars and restaurant as well as Southbank

Dear Andrew, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location and the efficiency of our check-in process. Kind regards, Mercedesz Front Office Team Leader

Customer review rating 2.0/5

Rahul P. Families - Confirmed reviews ALL

Room quality was not up to the mark. Double bed had a big gap, room smelt odd and bathroom towel rail had rusting.

Dear Mr P., Thank you for taking the time to share your feedback following your recent family stay at Mercure London Bankside. We are pleased to see that you were happy with the service provided by our team, as well as with the breakfast, WiFi and your arrival and departure experiences. Your kind comments about our team are particularly appreciated. We are, however, very sorry that the condition of your room did not meet the standard you expected. We regret the issues you experienced with the gap in the double bed, the unusual smell in the room and the rusting towel rail in the bathroom. We understand how these details can have a significant impact on comfort and overall satisfaction, particularly when travelling with family. Please be assured that your comments have been shared with the relevant teams so that these points can be reviewed and addressed. We are committed to maintaining our rooms to a high standard and regret that we fell short on this occasion. As a valued ALL Accor Silver member, we are sorry that your overall experience did not provide the level of comfort and value you expected. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you and your family again for a much-improved stay. Kind regards, Ola

Customer review rating 3.5/5

Yassine B. Business - Confirmed reviews ALL

Small room despite the upgrade. It was too cold in the room despite pushing the heating to 25 degrees to warm the room. It did not work.

Dear Mr B., Thank you for taking the time to share your feedback following your recent stay at Mercure London Bankside. We are pleased to see that you were happy with the service provided by our team, your arrival experience and the cleanliness of the hotel. We also appreciate your continued loyalty as a valued ALL Accor Platinum member. We are, however, very sorry that the temperature in your room was not comfortable during your stay. We understand how frustrating it must have been to set the heating to 25°C and still find the room too cold, particularly when the heating system was also noisy. This is certainly not the level of comfort we want our guests to experience. We have noted your comments regarding the room size as well, and we regret that the upgraded accommodation did not meet your expectations in this regard. Your feedback regarding the heating will be shared with our maintenance team for review and follow-up. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a warmer and more comfortable stay. Kind regards, Ola

Customer review rating 1.5/5

Ka Y. Y. Business - Confirmed reviews ALL

Hotel room was old and worn down. Furniture was dusty and doors were chipping away. Air con doesnt work due to central control and time of year - so room cannot be lower than the pre-set temperature. Breakfast had very limited selection.

Dear Ms Y., Thank you for taking the time to share your feedback following your recent business stay at Mercure London Bankside. We are very sorry to hear that your experience did not meet your expectations. We particularly regret your comments regarding the condition and cleanliness of the room, including the dust on the furniture and the condition of the doors. This is not the standard of presentation we aim to provide, and we take your feedback seriously. We also understand your frustration regarding the room temperature. During certain periods of the year, our air-conditioning system operates under seasonal central control, which can limit the temperature settings available in individual rooms. We appreciate that this may have made your room less comfortable than expected, and we regret the inconvenience caused. Your comments regarding the breakfast selection are also appreciated. We are continually reviewing our breakfast offering, and feedback such as yours helps us identify where improvements are needed. As a valued ALL Accor Silver member, we are sorry that we did not provide the level of comfort and quality you expected from your stay. We appreciate your honest feedback and hope to have the opportunity to welcome you again and provide a much-improved experience. Kind regards, Ola

Customer review rating 5.0/5

Oksana M. Families - Confirmed reviews ALL

I really recommend this hotel, was very friendly staff, we love it

Dear Oksana M., Thank you for your kind words regarding our location and the service provided by our staff. We appreciate your recommendation and hope to welcome you back soon. Kind regards, Cameron Front Office Team Leader

Customer review rating 2.0/5

Stacey B. Friends - Confirmed reviews ALL

I had booked a family room with a Queen Anne bed and a double sofa. We were two females. The sofa was not made up and when I rang down I was questioned on the numbers in the room. A nice lady came and made up the sofa and said into a single. I had specifically paid for this room so my friend and I had some space in bed. I was again questioned as to why I wanted the sofa made up to a double. There was no hairdryer in the room and the phone was not working the next morning. I work in customer services and I was very disappointed as to why I was questioned twice about the numbers in the room. We were disappointed in our stay in a hotel with 4 stars. The fact that the sofa bed was not made and then we were questioned twice felt that my requests were inconvenient. I feel very disappointed with the whole experience. I am very sorry to say this as we were looking forward to our stay.

Dear Ms B., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are sorry to learn that your experience did not fully meet your expectations, particularly as you had been looking forward to your visit. We are pleased to hear that you found our reception team welcoming and that you were satisfied with the cleanliness, breakfast, WiFi, and your arrival and departure experiences. Regarding the sofa bed, we apologise for the misunderstanding. When a room is booked for two guests, our standard practice is not to prepare the sofa bed unless this has been specifically requested. On this occasion, our team understood that both guests would be using the main bed, whereas you had intended to have the sofa bed prepared to provide additional sleeping space. We are sorry that this was not understood from the outset and that the arrangement was therefore not as you had expected. Regarding the hairdryer, all of our guest rooms are equipped with one, stored in a bag behind the bathroom door. We are sorry that you were unable to locate it during your stay. Our team would have been very happy to assist had we been made aware. We also apologise that the telephone in your room was not functioning the following morning. We appreciate your comments and are sorry that these matters affected your overall impression of your stay. We always aim to provide clear communication and prompt assistance, and we regret that on this occasion there was a misunderstanding regarding your room arrangements. Thank you again for taking the time to share your feedback. We hope to have the opportunity to welcome you back to Mercure London Bankside and provide you with a more seamless and enjoyable experience. Kind regards, Ola

Customer review rating 4.0/5

Stanislaw K. Families - Confirmed reviews ALL

Helpful personell but I had to wait for the room 1,5 hours - the check-in time was 15:00 we entered the room around 16:40

Dear Stanislaw, Thank you for your positive feedback regarding our location and staff. We appreciate your understanding regarding the check-in time and we would like to apologise for the long wait. Hope to welcome you back soon. Kind regards, Mercedesz Front Office Team Leader

Customer review rating 3.5/5

Paul H. Solo - Confirmed reviews ALL

Didn't like having to pay immediately on arrival, not being able to add any add ons to the room and the bar partly closing at 10pm

Dear Mr H., Thank you for taking the time to share your feedback following your recent stay at Mercure London Bankside. We are pleased to hear that you found the hotel easy to book and that you were satisfied with your accommodation and cleanliness. We also appreciate your overall positive rating and your continued loyalty as an ALL Accor Gold member. We are, however, sorry that certain aspects of your experience did not meet your expectations. We appreciate your comments regarding the payment process on arrival and understand that you would have preferred greater flexibility to charge additional items to your room during your stay. We also regret your disappointment regarding the bar service in the evening. We understand that having reduced service from 10pm may have been inconvenient, and we appreciate you sharing your expectations with us. Most importantly, we are sorry to hear that the service you received felt too abrupt. This is not the impression we wish to create for our guests. We aim for our team to be welcoming, attentive and approachable, and your feedback will be shared with the team as a reminder of the importance of delivering this consistently. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide a warmer and more seamless experience. Kind regards, Ola

Customer review rating 5.0/5

Wesley J. Friends - Confirmed reviews ALL

We enjoyed our stay at the Mercure Bankside. Travelled with 2 other couples and we all loved the Hotel. Staff were always there to help us with a smile. We all enjoyed the Breakfast, lots to choose from and well stocked.

Dear Wesley, Thank you for your kind words regarding your recent stay at Mercure London Bankside. We are delighted to hear that you and your companions enjoyed our convenient location, comfortable accommodations, and attentive service. It is also wonderful to know that you appreciated the variety offered at breakfast. Best regards, Mercedesz Front Office Team Leader

Customer review rating 4.0/5

Chiara C. Business - Confirmed reviews ALL

Room was ok, not very bright and no amenities at all. Cleaning ok but not perfect and mattress not very comfortable

Dear Chiara, Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and lounge area, and will take your observations into account. Kind regards, Mercedesz Front Office Team Leader

Customer review rating 3.5/5

Kevin P. Couples - Confirmed reviews ALL

All of the staff and facilities were very good, my major criticism was the bed/mattress; it was very soft and clearly had not been replaced for some time and resulted in very disturbed sleep. We would not stay again unless some action was taken

Dear Kevin, Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our staff and facilities. However, I apologize for the discomfort you experienced with the mattress. We value your input and will take it into consideration for future improvements. Best regards, Mercedesz Front Office Team Leader

Customer review rating 5.0/5

Anya W. Business - Confirmed reviews ALL

Had a wonderful stay! Check-in was smooth, and the staff were incredibly friendly, welcoming, and helpful throughout. The rooms were clean, cosy, and comfortable. Mihai at the restaurant was absolutely top class ⭐️ and made the experience even more enjoyable. Thank you to the whole team for making our stay so lovely. I’ll definitely be back for another wonderful stay!

Dear Anya, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our accommodation comfortable and our team welcoming. It is wonderful to know that Mihai contributed positively to your experience. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable visit. Kind regards, Mercedesz Front Office Team Leader

Customer review rating 5.0/5

Sunil K. J. Business - Confirmed reviews ALL

It was a pleasure staying at the Mercure Backside London. We had earlier stayed at an Ibis Styles and expected something similar, but the experience was much better. The room size was a big luxury for London. They even have a gym albeit small. Breakfast was good too.

Dear Sunil, Thank you for sharing your positive experience at Mercure London Bankside. We are delighted to hear that you appreciated our location, service, and room size. It is wonderful to know that our breakfast and gym facilities added to your enjoyment. We look forward to welcoming you back in the future. Kind regards, Mercedesz Front Office Team Leader

Other web-users rate our hotel

  • 952 reviews 9.7/10 Location
  • 1,157 reviews 7.3/10 Room
  • 1,470 reviews 9.3/10 Service
  • 12 reviews 5.8/10 WiFi
  • 540 reviews 8.7/10 Breakfast
  • 475 reviews 7.2/10 Cleanliness
  • 364 reviews 8.7/10 Food
  • 131 reviews 9.2/10 Bar

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