ibis Styles London Heathrow Airport 3 stars

Customer review rating (ALL Rating) 4.2/5 1,037 reviews

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Description

Hotel extras

  • 153 creatively decorated bedroom's available

  • An ALLSAFE Clifton certified hotel

  • Westcombe restaurant serves a choice of bistro cuisine

  • Park & Fly suppliers at Heathrow Airport can now be booked via email admin@airsideparking.com

  • ibis Styles London Heathrow Airport offers easy access to magnetic local attractions

Our accommodation(s)

Hotel location

ibis Styles London Heathrow Airport

272 Bath Road, Harlington, HEATHROW
UB3 5AY LONDON
United Kingdom

GPS:51.481458, -0.448434

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WESTCOMBE RESTAURANT

Welcome to the Westcombe Bistro where international cuisine and a relaxed, cosy atmosphere are the orders of the day. Open from early morning well into the evening, join us for light lunches, afternoon tea and lazy à la carte dinners.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,037 reviews

TripAdvisor Rating  4.0/5  1,228 reviews

Uneven front desk help, clean but utilitarian rooms.

Customer review rating 3.0/5

S.o. Families - Confirmed reviews ALL

We were booked at IBIS through United but paid full price for our stay, forced due to Heathrow terminal issues. Unhappy to be stuck another day we had hoped for a more restful respite and found the utilitarian nature of the rooms not welcoming. The restaurant food was passable with little option in the neighborhood. Access to bus was helpful for one trip into the city for a couple of our group members but otherwise we found the hotel average. The front desk checkin agent was excellent but the night shift agent was totally unhelpful. She would not give me a second key to my room (my husband was sleeping and it was midnight and I didn't want to have to wake him up to get into the room). I provided ID as well as proof that my credit card with my name was the one that paid for the room but she declined to help me and then proceeded to ask me to wait as she checked in two other guests who arrived after I had already made my request and been standing at the desk several minutes trying to prove to her that I was in that room. She said she would "escort me to the room" after she checked the latecomers in. I found this completely unhelpful. As it was after midnight by then and I had had an exhausting long day, I opted not to wait an undetermined additional time for her personal escort and went to my room and woke my husband to get in. Separately, in my family's other room, the cleaning crew took some travel blankets that belonged to my granddaughters when they swapped out a comforter and the hotel claimed they didn't have them, so the blankets were also lost at the hotel. Overall not a pleasant stay. I do not care if this is published or not but this was the only opportunity given for me to provide feedback to the company.

Good stay near LHR

Customer review rating 3.5/5

Tomasz Business - Confirmed reviews ALL

It was a quick stay at the Ibis Styles at LHR. I liked the room as well as staff attitude, however the breakfast was rather average (that's why I didn't even dare to try the dinner). What I didn't really like was the fact that there were just a 2 meal options in the closest vicinity, while to get to the airport you have to relay on public transport only.

Dear Tomasz, Thank you for taking the time to share your feedback about your recent stay at Ibis Styles LHR. We're delighted to hear that you liked your room and found our staff's attitude pleasant. Your kind words mean a lot to us. We apologize that the breakfast did not meet your expectations and that you found the meal options in the closest vicinity limited. We understand the inconvenience of relying solely on public transport to get to the airport and will take your comments into consideration as we strive to improve our guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay. Best regards, Ibis Styles London Heathrow

Customer review rating 4.0/5

Ac Families - Confirmed reviews ALL

Best option for early morning check in.. better than to stay back at Heathrow

Dear Guest, Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found our location convenient and appreciated the amenities provided in your room. Our team works hard to ensure that every guest has a comfortable and enjoyable experience, and we are delighted that we met your expectations. We look forward to welcoming you back on your next visit! Best regards, Ibis Styles London Heathrow

Ibis

TripAdvisor rating 5.0/5

Sunshine24194370521 TripAdvisor review

Receptionists Allister and Shania provided excellent service. The waitresses, Lily and Julia, were also exceptionally courteous. The breakfast offered a lovely and diverse selection. Additionally, the gentleman assisting with breakfast was very friendly and helpful, though I regrettably did not catch his name. The morning receptionist was also very accommodating despite my hurried departure. Overall, the Ibis team was truly outstanding.

Very friendly team

TripAdvisor rating 5.0/5

81peachy Business - TripAdvisor review

Friendly and attentive. First time staying here for work reasons (day rate) I called up the day before; Anna was really helpful. Checked in and the lady on duty, I want to say Amelia was wonderful, a lovely Indian lady. The bedrooms was a fair size and easy to get too. Parking limited but still good.

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Other web-users rate our hotel

  • 2,943 reviews 9.1/10 Location
  • 2,937 reviews 6.9/10 Room
  • 2,258 reviews 8/10 Service
  • 69 reviews 6.7/10 WiFi
  • 1,423 reviews 7.3/10 Cleanliness
  • 630 reviews 7.1/10 Breakfast
  • 5 reviews 0/10 Wellness Area

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