Dear Guest, Thank you for your continued support and for choosing to stay with us again. We are pleased to hear you find the hotel clean, comfortable and convenient, and that our team is always friendly and helpful. We are very sorry about the WiFi outage during your stay and the lack of communication regarding it. We understand how inconvenient this was, especially when you needed to work. We hope to welcome you back again soon. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for your feedback. We are pleased you found our hotel convenient for Heathrow and enjoyed the clean accommodation. We are sorry the breakfast selection and friendliness of our team did not fully meet your expectations, and we will take your comments on board. We hope to welcome you back again. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for your wonderful feedback and 100/100 rating. We are delighted you enjoyed your stay and found our location convenient for the airport. It is great to hear that everything met your expectations. We hope to welcome you back again soon. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for your wonderful feedback and 100/100 rating. We are delighted you enjoyed the clean, comfortable room, convenient location and complimentary coffee. It is lovely to know you had such a great stay. We hope to welcome you back again soon. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for sharing your honest feedback. We are truly sorry that your arrival and check-in did not meet your expectations, especially as a valued Platinum member and returning guest. We also apologise if our team did not make you feel properly welcomed and recognised. Your comments have been noted and will be shared with the team as we work to improve our service. We hope to have the opportunity to welcome you back and provide a much better experience next time. Warm regards, Ibis Styles Hotel Management

Dear Guest, We are extremely sorry that your check-in experience left you disappointed, especially as you regularly stay with us. We have looked into your comments with the team. Regarding the room request, we understand your frustration. The rooms overlooking the runway were already allocated to higher-tier ALL members on that date. Our rooms are allocated subject to availability, and unfortunately we cannot guarantee the same room or view on every stay. However, our team did rearrange the allocation and offered you the requested rooms, which unfortunately caused a delay at check-in. We apologise that this was not explained clearly to you. Regarding the pre-authorisation, our hotel policy is that restaurant and other extras are settled on a pay-as-you-go basis, and we do not hold a pre-authorisation for these charges. We are sorry for the confusion caused during your arrival. Your request for the same rooms for your next stay has been noted, but will remain subject to availability. We genuinely value your continued loyalty and hope we can provide a much smoother experience on your next visit. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for your honest feedback and for staying with us regularly. We are sorry that the air conditioning has continued to cause issues during your stays. We understand how frustrating this can be, especially when travelling for business, and we are taking your comments seriously. We hope to provide you with a more comfortable stay next time. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for your wonderful feedback and for choosing to stay with us again. We are delighted you enjoyed our location, service, restaurant and breakfast. It is always a pleasure to welcome returning guests. We hope to see you again on your next visit. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for your honest feedback. We are sorry that the room felt too warm and that the air conditioning did not perform as expected. We also apologise if our reception service felt disengaged. Your comments are important, and we will address these points with the team. We are glad to hear you enjoyed the restaurant service and appreciate your kind words about our team member. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for your lovely feedback. We are delighted you enjoyed our convenient location, good food, comfortable room and cleanliness. We are also pleased to hear Bo helped make your stay enjoyable. We hope to welcome you back again soon. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for your lovely feedback. We are delighted you enjoyed our location, clean rooms, food and friendly team. We are also pleased that the early check-in as an Accor member made your stay easier. We appreciate your comment about the tea and milk and will take it on board. We hope to welcome you back again soon. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you so much for your lovely feedback. We are delighted to hear that you enjoyed our location, value for money, and especially the helpful service from Alaika We will make sure to share your kind words with her. We also appreciate your comments about the WiFi speed and security, and we will look into ways to improve this for our guests. We hope to welcome you and your family back again soon. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for sharing your feedback with us. We’re sorry to hear that the location wasn’t ideal for your work needs and that the room condition and cleanliness did not meet expectations. Your comments regarding the TV remote and carpet have been noted and will be addressed with our housekeeping team immediately, as this is not the standard we aim to provide. We also appreciate your honest point about the rooms feeling dated. This has been shared with our management team for future improvement planning. Thank you again for your review. it really helps us improve. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for taking the time to share your feedback and for rating your stay. We’re glad you found the room clean and comfortable and that you were happy with the booking experience, breakfast selection, and WiFi. However, we’re genuinely sorry to read about your experience with our team. The level of service you described from reception and in the dining area is not the standard we expect, and we understand how this would have affected your overall stay. Your comments about friendliness, attentiveness at breakfast, and table clearing have been shared with the relevant managers so we can address this directly with the team and improve consistency in service. We also appreciate your honest ratings on arrival, departure, and loyalty programme experience, and we’ll be reviewing these areas carefully. Thank you again for your constructive feedback, it really does help us improve. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that booking and check-in were easy and that our team was able to move you to another room promptly when you reported the issue with the first room. We’re sorry that the initial room did not meet expectations and appreciate your comments regarding cleanliness. We also understand your concerns about transport information and airport connections. Clearer guidance on transfer options is important, and we will review how this information is communicated to guests before arrival. Thank you again for your valuable feedback, and we hope to welcome you back in the future. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you very much for your kind feedback. We’re really pleased to hear you continue to enjoy staying with us and that the location, comfort, cleanliness, and value all worked well for your visits to Heathrow. It’s great to know you feel at home here and appreciate the facilities and atmosphere — we look forward to welcoming you back again soon. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for your feedback, we’re really pleased to hear you found your stay enjoyable and that you consider this one of the better Ibis properties you’ve stayed at. We also appreciate your comments regarding check-in information. You’re absolutely right that guests should be given clearer guidance on facilities and timings, and we’ve shared this with the team to improve the arrival experience. We hope to welcome you back again soon. Warm regards, Ibis Styles Hotel Management

Dear Guest, Thank you for your kind feedback. We’re really pleased to hear you enjoyed the welcoming atmosphere and that our team made such a positive impression during your stay. It’s also great to know you found the facilities and overall experience enjoyable, and we truly appreciate you taking the time to share your comments. We hope to welcome you back again soon. Warm regards, Ibis Styles Hotel Management