Sofitel London Heathrow

Customer review rating (ALL Rating) 4.5/5 13,564 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2022

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  13,564 reviews

TripAdvisor Rating  4.5/5  18,276 reviews

Certificate of excellence 2023

Exceptional service at Sofitel Heathrow

TripAdvisor rating 5.0/5

crviii01 TripAdvisor review

I extend my deepest appreciation to the Sofitel Heathrow team. Your meticulous attention to detail and exceptional service are truly commendable. Kudos to Marilou at the restaurant, Khrisna at Millésime, and Peggy at check-in for their outstanding contributions.

Dear crviii01, Thanks for your review, we are so pleased you enjoyed your recent. Great to see Peggy taking care of you so well, she is always extremely attentive and helpful. The hotel is ideal to unwind and relax with family and friends before a flight out, rooms are spacious and several dining options are available. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

Perfect hotel for night before flight

TripAdvisor rating 5.0/5

Hayley C TripAdvisor review

The service was fantastic from the moment we walked through the door. Friendly, knowledgeable receptionist Giursharn was a delight. Lovely room. Beautiful meal in Belle Epoque with the most attentive service. Highly recommend.

Dear Bluedaisy17, Thanks for your review, we are so pleased you enjoyed your recent stay after such a long journey. Gursharan is always kind and helpful, good to see our front desk team giving you such a warm welcome. The hotel is ideal to unwind and relax with family and friends before a flight out. La Belle Époque is our specialty restaurant offering delicious food and attentive service. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

Aartee & great team - Sofitel, Heathrow

TripAdvisor rating 5.0/5

Elizabeth P TripAdvisor review

This hotel is my first choice when returning to London. The convenience of it being at the doorstep of Heathrow Aiport as well as easy access to the Elizabeth Line and Picadilly Line, makes it a good choice. As a regular guest, for a number of years, Sofitel Heathrow has never failed. A major factor as to why I will keep returning to this hotel is a key member of their staff Aartee. She is a huge asset to the team, her patience, kindness, and utmost professionalism lead her to deliver beyond expectation. Aartee has resolved issues for me, and liaising with external companies on my behalf is just an example of the care and commitment she has towards the guests, Even on days when I am stressed with 4 hours of sleep, Aartee ensures that my stay is always a positive experience. On days when the hotel is at full capacity, which can be very stressful for the staff, the service does not fall beyond their standard level. The beds are super comfortable. After a good night's sleep, waking up early to have breakfast is always a treat for me. The fresh pastries are delicious, hashbrowns are cooked to perfection, and eggs to your liking be it omelet or poached. If you love pancakes, waffles, or even a healthy meal there is something for everyone. The bar is great, should you not find anything that tickles your fancy, ask the head barman and he'll certainly mix something up. If you change your mind room service is at hand, my pick is the salmon, rice, and bok choy along with the chocolate dessert with cream - an absolute must. I have referred my family, friends, and colleagues to Sofitel Heathrow. I always look forward to my stay there. I rarely write reviews unless it's justified and this review is well overdue. Thank you Aartee and the whole team at Sofitel Heathrow.

Dear angeladV2002WG, Thanks for your detailed and amazing review, we are so pleased you enjoyed your recent experience. Our employees are crucial to the success of the hotel and it is so rewarding when they are recognised for their efforts and service attitude. Aartee is a great ambassador of service, attentive and committed to exceeding guests' expectations at all times, thanks again for your comments. We look forward to welcoming you back soon Kind regards. Alessandro Mortillaro General Manager

Great

TripAdvisor rating 5.0/5

fribbence TripAdvisor review

Meeting shamin at the front desk was a delightful experience, just what we needed to kick start our holiday. Thanks Shamin for you help. Shamin help us with our parking needs and explained about checking out times *****

Dear fribbence, Thanks for your review, we are so pleased you enjoyed your recent stay. Our front desk team is welcoming and attentive, great to see Shaming giving you such an amazing welcome and recognition. The hotel is ideal to unwind and relax with family and friends before a flight out, rooms are spacious and several dining options are available. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

Super Sara on the Night Switchboard

TripAdvisor rating 5.0/5

Angela D TripAdvisor review

We recently stayed at this hotel on a layover from Nice to Newark. Our flight was delayed and we didn’t arrive until well after midnight. After dragging out”r luggage across Heathrow, we arrived at the hotel to an interesting situation. Sara immediately jumped into action to help us and fixed everything for us very quickly. She was kind, courteous, compassionate and very, very efficient. She provided excellent customer service recovery!

Dear angeladV2002WG, Thanks for your review, we are so pleased you enjoyed your recent stay after such a long journey. Great to see Sara helping you and doing her best to ensure you were well looked after, she is always extremely attentive and helpful. The hotel is ideal to unwind and relax with family and friends before a flight out, rooms are spacious and several dining options are available. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

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Other web-users rate our hotel

  • 3,977 reviews 9.2/10 Location
  • 7,706 reviews 7.7/10 Room
  • 7,560 reviews 8/10 Service
  • 72 reviews 6/10 WiFi
  • 1,925 reviews 7.7/10 Cleanliness
  • 1,696 reviews 4.4/10 Value
  • 1,222 reviews 8/10 Breakfast

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