Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,340 reviews

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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,340 reviews

TripAdvisor Rating  4.6/5  22,065 reviews

Certificate of excellence 2025

Good But Not Perfect

TripAdvisor rating 3.0/5

Peter M TripAdvisor review

An upmarket, comfortable hotel that is adjacent to T5 at Heathrow. It has a lot going for it, but also it could do better. The starting point is the approach to the car park. On a dark, rainy night, the signposting was inadequate. Despite two pairs of eyes and GPS instructions, we missed it first time round and went through the bus/coach lanes. Even second time round, the signs were hard to see, and we weren’t the only cars backing up. Nothing much changed inside the complex, but we did eventually find our way into the car park. Inside the hotel, reception was busy and slow. There was a steady queue of people and only two receptionists. We had checked in on-line, but that did not speed up the process. Our room was comfortable and spacious. Minor grumbles: no charging points near the bed; no hot or cold labels on the bathroom sink taps; lighting controls that were a triumph of technology/design over function - fiddly to operate. We ate in the Sphere Bar where the staff were excellent, food good, wine over-priced - a bottle of Viognier at £40 which is probably a four times mark up. The walk from reception to T5 was longer than anticipated and brings you out at the parking level where we have previously left our car for valet parking. Could have stayed at an off airport hotel and had airport parking for less money and shorter walks.

Fabulous Service !

TripAdvisor rating 5.0/5

Your T TripAdvisor review

May I please thank you for your incredible service from Ivan (security manager) and checking staff on Tuesday Dec 16th. We admittedly arrived just a bit earlier than expected and were very kindly given the most fabulous room. I was hoping that the general manager is informed just how happy my wife and I were with our stay. We’ve stayed quite a lot over the past few years and always delighted. Absolutely wonderful ! Mr C King

Aartee - a real gem 💎

TripAdvisor rating 5.0/5

L2140PNcarolines TripAdvisor review

We arrived for a one night stay before our 35th Anniversary of our 1st Date trip to NYC. As we had already checked in online, we were directed to Aartee who said she had upgraded our room! We thanked her & said that was very kind as we were celebrating our anniversary. She then upgraded us again!!! Genuinely amazing customer experience! All the concierge team were fabulous too, as was our table host in the bar that evening. What an amazing, memorable start to our trip - thank you 😊

Certain aspects need a change but overall good.

TripAdvisor rating 4.0/5

10chris02 TripAdvisor review

We have stayed here several times and are likely to continue as the rooms are quite comfortable and offer everything you need for a short stay while its proximity to the terminal is a major plus. Having said that, a couple of things did surprise us this time - the bar and La Belle Epoque restaurant. The bar is beginning to look a bit shabby as a lot of the seating showed a lot of wear and tear and we are sure for some, sitting may not have been comfortable. It really needs sorting. With regards to La Belle Epoque, the food, wine and service was very good but we both felt it did not warrant the cost we had to pay. We also felt the high cost had impacted on the number of diners of which there were just a few with a resultant drop in the ambiance. When next at the hotel, we therefore feel we will eat in the other restaurant. We will however be using the hotel again.

Fantastic Service

TripAdvisor rating 5.0/5

Mario D TripAdvisor review

We had a fantastic with Kasheb on the Club M lounge, the service was flawless throughout the time we spent in the lounge and would definitely recommend to others!!

Dear Mario D, Thank you for sharing your praise for our Club Millésime lounge and the attentive service you received from our colleague. We are delighted that your time with us was seamless and worthy of recommendation. Your kind words reflect our commitment to gracious hospitality, and we will gladly share your compliments with the team. We look forward to welcoming you back on your next visit. Kind regards Mohammed Serhan Hotel Manager

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Other web-users rate our hotel

  • 4,925 reviews 9.3/10 Location
  • 9,470 reviews 7.8/10 Room
  • 8,339 reviews 8.3/10 Service
  • 124 reviews 4.8/10 WiFi
  • 2,245 reviews 8.2/10 Cleanliness
  • 2,031 reviews 4.4/10 Value
  • 1,439 reviews 8.1/10 Breakfast
  • 1,074 reviews 5.5/10 Bar

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