Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,841 reviews

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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,841 reviews

Customer review rating 3.5/5

Fiona M. Friends - Confirmed reviews ALL

Arrived late and room was ready . Comfortable and clean. The only quibble I ad was for a hotel designed with travellers and business clientele, it was strange that there was no USB or plug at the bedside . Standard today surely . That would have made me give an 8 for total satisfaction had there been one !

Dear Fiona M., Thank you for your feedback. We are pleased to hear that you found your room comfortable, clean, and ready for your late arrival, and that your overall stay met your expectations. We also appreciate your comment regarding the lack of USB or bedside charging points. Your feedback is noted and will be shared with the relevant team for review, particularly given the needs of modern business and leisure travellers. Thank you again for taking the time to share your experience with us. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 5.0/5

Abraham M. Couples - Confirmed reviews ALL

We usually stay at the Sofitel prior to an early flight and after every visit wish we had had more time at the it. It's an elegant, well run and comfortable hotel which can compete with any smart, London city centre one

Dear Abraham M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 4.5/5

Christine H. Solo - Confirmed reviews ALL

This was a great place to stay after a long 20 hr flight day!

Dear Christine H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 4.5/5

Roger C. Couples - Confirmed reviews ALL

Shout out to staff for being so kind and helping my wife and I get appropriate assistance.

Dear Roger C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 5.0/5

David G. Families - Confirmed reviews ALL

Perfect location. Easy to get to on the Elizabeth line. Great room. Great food options

Dear David G., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Other web-users rate our hotel

  • 5,014 reviews 9.4/10 Location
  • 9,606 reviews 7.8/10 Room
  • 8,426 reviews 8.5/10 Service
  • 137 reviews 4.7/10 WiFi
  • 2,277 reviews 8.1/10 Cleanliness
  • 2,049 reviews 4.3/10 Value
  • 1,421 reviews 8.2/10 Breakfast
  • 8 reviews 0/10 Sustainability

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