Sofitel London Heathrow Hotel 5 stars

It was easy, clean and very convenient especially after a long flight.

Lovely rooms, and great service. Just wish in this day and age there was a plug next to the bed to charge your phone.

Short stay, owing to Covid restrictions unable to make use of the Hotel’s facilities. In the circumstances I felt the staff were efficient and helpful.

All good; limited by Covid restrictions beyond your control. But having test people in Lobby was a nice enhancement.

I used the test and rest package, which was very convenient for my early flight. The hotel staff were all very helpful and there were plenty of measures in place to ensure hygiene and covid safety. The room was lovely and the toiletries smelled very nice. Because of flight times I didn't order food but maybe on my next stay! There is very convenient parking too.

Very short stay all good

Very good front of house, quick and easy check in, check out

Comfortable large room, very comfortable bed and pillows which is important to me. Excellent reception staff have been extremely helpful in a very complicated and stressful process of leaving the UK under Covid restrictions.

Stayed for a next day departure. Test and rest service was excellent, results within 6 hrs (although this may not always be the case) Friendly helpful staff. Room service was very good if a little expensive. Enjoyable/confortable stay. Will definitely use the hotel again.

Lovely short stay.

I was pleased to find out it was just next to the airport and I did not have to travel far to get to the hotel. Easy check-in and a convenient room.

Great crew, helpful and knowledgeable from the go, particularly with the C-19 testing. The room was spotless I slept soundly for 10 hours. Express check out with my new C-19 certificate. Fantastic facility.

Staff were attentive and obliging, with covid measures in place and limited housekeeping, Staff took time to check if anything was required without imposing on the privacy or rest afforded so well at the property. The only thing that let it down was the amount of time reception staff take with guests arranging Covid tests, perhaps this could take place away from the check-in or have a lane for guests without complex covid test requirements.

After a long haul journey, I have chosen to stay in Sofitel to have a good rest. The location is perfectly convenient as it is just inside the airport. The staff was nice; yes it’s a was because there was only one staff for everything. And here comes the “wonderful” experience :- First, there was no additional staff to help me carrying my luggages to the room. The one in the reception had to attend to requests of all guests. Second, when we stepped in our room, a whole lot of basic stuff were missing: slippers, bath robes, toothbrushes, toothpastes, comb, hairdryer, laundry bags, etc.. Third, the water pressure of the mixer tap on the bath was weak. Fourth, there was no room service for meals because the kitchen staff were off in the evening, even it was under national lockdown that guests could solely rely on room service for meals. Sixth, as a ALL Silver member, no welcome drinks or any other entitled benefits were provided. I could not believe that all these could happen in a five-star hotel. I thought I was staying in a three-star. Sofitel was a prestige brand that I had always wanted to try and I was so so so disappointed that it came out like this.

Stayed with my partner and 10 month old son - the staff were amazing and the room was beautiful! Super clean and super comfortable bed... fantastic night sleep - would most definitely stay again! 10/10 from me