Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,851 reviews

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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,851 reviews

Customer review rating 4.0/5

B T. Couples - Confirmed reviews ALL

Perfect location for terminal 5 with an early start

Dear Mr T., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 5.0/5

Lesley B. Friends - Confirmed reviews ALL

Well located and comfortable hotel. Ideal for T 5

Dear Lesley B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 5.0/5

Graham G. Couples - Confirmed reviews ALL

Lovely hotel , feels like your holiday has started before you even fly . Very comfy rooms and excellent restaurant for Dinner

Dear Graham G., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 5.0/5

Jean L. Solo - Confirmed reviews ALL

Outstanding

Dear Jean L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 2.0/5

Philip R. Business - Confirmed reviews ALL

I put on the booking that I would be arriving at 1:30 am as I was travelling from Spain and then had a 3 hour drive to the hotel. Upon arrival, there was no one at the check in desk. Eventually the manager came out but she was "above" doing the check in herself. She then said someone else would be out to assist. I waited. Another person came out to ask if I was ok... the manager then reappeared again, at that point another person stepped in and checked me in. Why the manager could not have done it herself is beyond me... hierachy may exist in your organisation but it should not in the face of the customer.

Dear Philip R., Thank you for your feedback. I am sorry to learn of your frustration upon arrival after a long journey. I understand how disappointing it must have been to experience delays at check-in, particularly at such a late hour. Please allow me to clarify that the staff member you initially encountered was not a manager, but a switchboard operator who was assisting while the reception team attended to other duties. Nevertheless, I appreciate that from a guest perspective this was not clear, and I regret that the experience left you feeling unsupported on arrival. Your comments have been noted and will be shared with the relevant teams for review to help improve the guest arrival experience during quieter overnight periods. Thank you for taking the time to bring this to our attention. Sincerely, Mohammed Serhan Hotel Manager

Other web-users rate our hotel

  • 5,038 reviews 9.3/10 Location
  • 9,603 reviews 7.8/10 Room
  • 8,453 reviews 8.5/10 Service
  • 137 reviews 4.4/10 WiFi
  • 2,267 reviews 8.2/10 Cleanliness
  • 2,046 reviews 4.2/10 Value
  • 1,411 reviews 8.2/10 Breakfast
  • 7 reviews 0/10 Sustainability

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