Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.5/5 14,850 reviews

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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room, Twin Beds

Photo out of - Classic Room, Twin Beds

26 m²/277 sq.ft., flat-screen TV, bathroom with bath and separate walk-in shower, FREE limited bandwidth Internet(WIFI or broadband). Some rooms with internal Zen Garden views.

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

28 m² (300 sq.ft.) Comfortable room with king-size bed, flatscreen TV, bathroom with bath and separate walk-in shower. Complimentary unlimited WIFI or broadband Internet access, 1 extra bed on request for a child up to 12 years old (GBP35 extra per night)

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

28 m² (300 sq.ft.) Comfortable room with flat-screen TV, bathroom with bath and separate walk-in shower. Complimentary unlimited WIFI or broadband Internet access, interconnecting rooms available (on request). Additional bed charged £35 per night.

Max. number of persons
2
Area
From 28 m² / 301 sq ft

Bedding

Twin bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

32 m²/341 sq.ft., flat-screen TV, bathroom with bath, separate shower and TV, FREE Internet access, Selection of soft drinks and alcoholic beverages in minibar. 1 extra bed on request for a child up to 12 years old (GBP35 extra per night)

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

32 m²/341 sq.ft., flat-screen TV, bathroom with bath, separate shower and TV, FREE Internet access, Selection of soft drinks and alcoholic beverages in minibar. 1 extra bed on request for a child up to 12 years old (GBP35 extra per night)

Max. number of persons
2
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request (Request at reception on arrival).

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, bath, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request (Request at reception on arrival).

Max. number of persons
2
Area
From 28 m² / 301 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

32 m²/341 sq.ft., flat-screen TV, bathroom with bath, separate shower and TV. Club Millésime Lounge access. FREE Internet access, FREE light breakfast in Club Millésime Lounge. 1 extra bed on request for a child up to 12 years old (£35 extra per night)

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Family Room 35sqm or 373sqf, bathroom with bath and separate walk-in shower, sofa bed ideal for up to 2 children. FREE Wi-Fi or broadband Internet access, FREE breakfast in Vivre and selection of soft drinks in the minibar.

Max. number of persons
4
Area
From 35 m² / 376 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Prestige Suite - 1 bedroom, 1 living room, Club Millesime Lounge access.

Photo out of - Prestige Suite - 1 bedroom, 1 living room, Club Millesime Lounge access.

54-64sqm/575-682sqf, FREE WIFI or broadband Internet access, FREE light breakfast in Club Millésime. Selection of FREE soft drinks and alcoholic beverages in minibar. Club Millésime Lounge access

Max. number of persons
4
Area
From 54 m² / 581 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Opera Suite - 2 bedrooms, 1 living room, Club Millesime Lounge access.

Photo out of - Opera Suite - 2 bedrooms, 1 living room, Club Millesime Lounge access.

95 m²/1012 sq.ft., 1 King and 1 Twin Bedroom, separate lounge, FREE unlimited WIFI or broadband Internet access, FREE light breakfast in Club Millésime. Selection of FREE soft drinks and alcoholic beverages in minibar. Club Millésime Lounge access

Max. number of persons
6
Area
From 95 m² / 1022 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Imperial Suite - 2 bedrooms, living room, dining room, Club Millesime Lounge access.

Photo out of - Imperial Suite - 2 bedrooms, living room, dining room, Club Millesime Lounge access.

165sqm/1760sqf. Runway view. Swarovski Crystal bathrooms. FREE Internet access, FREE light breakfast in Club Millésime. Selection of soft drinks and alcoholic beverages in minibar. Club Millésime Lounge access

Max. number of persons
6
Area
From 165 m² / 1776 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 605 rooms
  • 10 rooms for people with reduced mobility
  • 25 family rooms
  • 63 connecting rooms
  • 605 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

3 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Business

55 Meeting rooms

Business Center

  • Business center with support staff

Well-being

24 HOURS GYM

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • On site
  • Enclosed outdoor parking
  • Private
  • 300 parking spaces

  • Parking pricing: 47.76 € 40 GBP Per day
  • Parking for a month
  • Parking for a week

Security

  • Video surveillance in parking

Accessibility

  • Accessible parking

VIVRE LE EXPERIENCE DES SAVEURS

Photo out of - VIVRE LE EXPERIENCE DES SAVEURS

This innovative Heathrow restaurant open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and desserts.

Cooking style
Thematic cuisine
Capacity
280
Accessibility
Accessible service
TW6 2GD London, United Kingdom
Telephone +44 20 8757 7777
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

This innovative Heathrow restaurant open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and desserts.

Settle into a sofa at the Tea Salon and enjoy teas from around the world. Ideal for an informal meeting or quiet break from Heathrow. Indulge and experience our scrumptious Classic Afternoon Tea or enjoy the great selection available on the lunch menu.

SPHERE BAR & LOUNGE

Photo out of - SPHERE BAR & LOUNGE

Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served.

Bar Type
LOBBY BAR
Capacity
100
Telephone +44 20 8757 7777
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Snacks facilities

  • Cold snacks
  • Hot snacks

Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served.

Perk up after a long flight in a spacious 24-hour fitness studio, free access for hotel residents. Catch up on news while utilizing state-of-the-art cardio and resistance machines and free weights. Under 16s not allowed.

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Our guest reviews

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ALL Rating  4.5/5  14,850 reviews

Customer review rating 2.5/5

Mark P. Couples - Confirmed reviews ALL

Dear Mark P., Thank you for sharing your feedback. I am pleased that you appreciated our convenient location and the quality of our bedding. However, I am genuinely sorry to hear about the maintenance issues in your room, particularly the damaged electrical socket, broken light switches and faulty bathroom mirror. These are certainly not the standards you should expect from a luxury hotel, and I fully appreciate your disappointment. I am particularly concerned about the condition of the electrical socket, and your comments have been shared with our Engineering team for priority review. Please accept my personal apologies for these shortcomings. We appreciate you bringing them to our attention and hope to provide a much-improved experience on your next visit. Sincerely, Guest Relations Team

Customer review rating 4.5/5

Jeffrey F. Couples - Confirmed reviews ALL

Dear Jeffrey F., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 4.5/5

Franco A. Couples - Confirmed reviews ALL

Dear Franco A., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Joseph G. Couples - Confirmed reviews ALL

Dear Joseph G., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 1.5/5

Tom S. Families - Confirmed reviews ALL

Dear Tom S., Thank you for sharing your feedback and for choosing to stay with us on several occasions. I am genuinely sorry that your recent experience fell short of the standards you have come to expect from Sofitel London Heathrow. I am particularly disappointed by the response you received when enquiring about an upgrade. Whilst upgrades are subject to availability, your request should have been handled with courtesy and professionalism, and I apologise if this was not the case. I am equally concerned about the strong chlorine odour, television issues and hair found in the bathroom. These shortcomings are unacceptable and should have been identified and addressed before your arrival. Please accept my personal apologies for the disappointment caused. Your comments have been shared with our Front Office, Housekeeping and Engineering teams for review. We truly value your continued loyalty and sincerely hope to restore your confidence in us on your next visit. Sincerely, Guest Relations Team

Dear Michael H., Thank you for sharing your feedback. I sincerely apologise for the inconvenience and frustration caused, particularly the repeated failure to fulfil your request and the impact this had on your children's rest before an early flight. This is certainly not the standard of service we expect to provide. Please be assured that your complaint has been escalated, and a member of our management team will be in touch with you directly to address your concerns. Sincerely, Guest Relations Team

Customer review rating 4.5/5

Chris H. Couples - Confirmed reviews ALL

Wonderful overnight stop

Dear Chris H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Richard W. Families - Confirmed reviews ALL

Very clean and relaxing before our flight

Dear Richard W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 1.5/5

Mark D. Couples - Confirmed reviews ALL

As ever, your hotel is perfectly located and essentially suits us very well. I believer that we have stayed at least 3 times before. Our latest stay had one major fundamental issue. After detailing our car parking needs during the booking process, during a phone call, when we parked our car and when we checked in at no point was our cars registration linked to the system that calculates the stay in your car park. We arrived at your hotel on Sunday 11th October, we parked, I presented myself at reception and explained that we had arrived, parked and that we would be staying on Thursday 15th …. That’s fine was the response. We travelled, came back on Thursday 15th, checked in, the agent asked how long the car would be in the car park ( clearly the reservation hadn’t been updated with our plans ), the agent asked for our car registration number and told me that everything would be ok when exiting the car park. When we checked out, it dropped the key off, admittedly I didn’t check again, but felt i didn’t need to, we arrived at the exit barrier, the machine wanted £280 to leave, I pressed the call button, no response, I then tried the mobile number shown on the barrier, no response. I had NO choice but to drive back the wrong way in a one way system to the reception where the issue was resolved immediately, we then left. I made so much effort to make sure that the car parking element of our stay ran smoothly, the fact that we stayed at the end of the parking element made no difference according to the agent that I spoke to after I had made the reservation on-line. All in all, an unsatisfactory stay in that respect. In the room, the shower door didn’t fit properly and therefore leaked over the floor and the shaving mirror was loose & couldn’t support itself, therefore useless. I’m communicating the parking issue to you as there clearly was an error in the process, I hope that you can identify it and alert your team to the fact that not all guests stay at the start of the parking period.

Dear Mark D., Thank you for taking the time to share your detailed feedback and for choosing to stay with us again. I am pleased that our location continues to suit your travel needs. However, I am genuinely sorry for the frustration you experienced with your car parking arrangements. Having taken the time to communicate your requirements on several occasions, you should have been able to leave the car park without any difficulty. I fully appreciate how frustrating it must have been to encounter a £280 charge at the exit barrier, particularly when you were unable to reach anyone for assistance. Whilst I am pleased that our Reception team resolved the matter promptly upon your return, you should never have been placed in that position. Your comments regarding guests who park before their hotel stay are particularly valuable, and I have shared these with our Front Office and Parking teams to review the process and identify where communication failed. I also apologise for the maintenance issues with your shower door and shaving mirror, which have been highlighted to our Engineering team. Please accept my personal apologies for these shortcomings. We greatly appreciate your continued loyalty and constructive feedback, and I sincerely hope your next visit will be a much smoother experience. Sincerely, Guest Relations Team

Customer review rating 2.0/5

Lanny Z. Solo - Confirmed reviews ALL

Quality of bedding, towels, furniture is excellent. But climate control & light switches are very bad. When will you fix these problems? Control panel for the climate control has worn away so it's impossible to see how to control room temperature. I can send a photo if you are interested.

Dear Lanny Z., Thank you for taking the time to share your feedback. I am pleased that you appreciated the quality of our bedding, towels and furnishings. However, I am sorry to hear about the difficulties you experienced with the climate control and lighting systems. I fully appreciate how frustrating it must be when the controls are unclear or worn to the point where they cannot be read. These are important aspects of guest comfort, and I have shared your comments with our Engineering team for review. Whilst I cannot confirm a specific timeframe for improvements, please be assured that your concerns are being taken seriously. I would also welcome the photograph you kindly offered, as this would help us identify the issue more precisely. Thank you again for your constructive feedback. We hope to welcome you back for a more comfortable experience. Sincerely, Guest Relations Team

Customer review rating 4.5/5

Nicola R. Couples - Confirmed reviews ALL

Spacious, clean, well equipped room with a great shower and a comfortable bed. Friendly staff, and easy undercover walking distance to Terminal 5

Dear Nicola R., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Sally M. Families - Confirmed reviews ALL

As always a good stay pre early morning flight. Comfortable room Very friendly service

Dear Sally M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 4.5/5

John C. Couples - Confirmed reviews ALL

Checked in early after a transatlantic flight . Room ready , clean and soundproof. Except access to both T5 and thr hotel car park

Dear John C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Paul T. Couples - Confirmed reviews ALL

Extremely comfortable bed and spacious room

Dear Paul T., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Morag A. Couples - Confirmed reviews ALL

Room was amazing so comfortable

Dear Morag A., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Ian B. Couples - Confirmed reviews ALL

best place to stay for an overnight stay before your morning flight

Dear Ian B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 3.5/5

Peter R. Business - Confirmed reviews ALL

I have been staying at the hotel for about 15 years. It feels like the land time forgot . So little change to rooms . Feeling tired . Also I stayed to use it as a base for a digital meeting before flying from Heathrow. Bad decision . The internet was unreliable and the mobile signal for phones so bad that couldn’t use that as backup.

Dear Peter R., Thank you for sharing your feedback and, more importantly, for your loyalty over the past 15 years. I am genuinely sorry that your recent stay fell short of expectations. I appreciate your comments regarding the condition of our rooms and understand your disappointment at the limited changes you have seen over the years. I am particularly concerned about the unreliable Wi-Fi and poor mobile reception, especially as you had chosen our hotel specifically to attend an important online meeting. Reliable connectivity is essential for our guests, and I sincerely regret the inconvenience and frustration this caused. Please accept my personal apologies. Your feedback has been shared with our management and IT teams for review. We greatly value your longstanding loyalty and sincerely hope we can restore your confidence in Sofitel London Heathrow on your next visit. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Michelle C. Couples - Confirmed reviews ALL

We enjoyed our stay staff on reception and in the lounge were exceptional. Locational side T5 perfect for BA flight

Dear Michelle C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Susan B. Couples - Confirmed reviews ALL

Staff were welcoming and helpful. Hotel easy to find from arrivals and departures was equally easy. Room was good.

Dear Susan B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 2.5/5

Stevie H. Families - Confirmed reviews ALL

Requested cot at booking and when we checked in I asked reception. Was told if there was no cot I should call down to request one. There was no cot so the initial request seems entirely pointless. Fridge in room was not working although maintenance were very quick in replacing it. We pay for a suite regularly and they are so tired it’s really quite poor. The rest of the hotel is really nice and modern.

Dear Stevie H., Thank you for sharing your feedback and for choosing to stay with us regularly. I am sorry that the cot requested in advance was not prepared for your arrival, particularly as you had also raised this at check-in. I fully appreciate your frustration, as this should have been arranged without the need for further follow-up. I also apologise for the faulty minibar, although I am pleased that our Engineering team responded promptly. Your comments regarding the condition of our suites are equally important. I recognise that guests choosing a higher room category rightly expect an enhanced experience, and I am disappointed that we have not consistently met those expectations. Please accept my apologies for these shortcomings. Your feedback has been shared with the relevant management teams for review. We truly appreciate your continued loyalty and look forward to providing a more comfortable and seamless experience on your next visit. Sincerely, Guest Relations Team

Customer review rating 4.5/5

Sandy B. Couples - Confirmed reviews ALL

We had a really nice stay and had parking included. The staff are always friendly and polite. It is very hassle free if you need to park your car as on site underground parking. Have stayed a few times now and have no complaints.

Dear Sandy B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Customer review rating 3.5/5

Neil H. Couples - Confirmed reviews ALL

Rooms and location are great. A mistake at check in meant I spent quite a while sorting it out - but the mistake was fully acknowledged at check out and I’m happy with that. My wife’s meal was not satisfactory - usually it’s been better - and we did mention this (stringy bits of unidentified chicken). My meal was fine.

Dear Neil H., Thank you for taking the time to share your feedback. I am pleased that you enjoyed our rooms and convenient location, and I appreciate your understanding regarding the check-in error. Whilst I am glad this was acknowledged at departure, I apologise for the time and inconvenience it caused. I am also sorry that your wife's meal fell short of the quality you have come to expect from us. Your comments regarding the chicken dish have been shared with our Food & Beverage team for review. We truly appreciate your continued support and constructive feedback, and look forward to welcoming you both back for an improved experience. Sincerely, Guest Relations Team

Customer review rating 4.0/5

Trevor L. Couples - Confirmed reviews ALL

As always, all staff were brilliant. £155.37 for a single course (very nice) for 2, a bottle of wine and 2 small glasses of wine was poor value. Prices seem to have risen 20% to 25% since we were at the hotel a year ago.

Dear Trevor L., Thank you for sharing your feedback and for your continued loyalty. I am delighted that our colleagues once again provided excellent service and that you enjoyed the quality of your meal. Your kind comments about the team are greatly appreciated. I do, however, understand your disappointment regarding the overall cost of your dining experience and your perception of the price increases since your previous visit. We recognise that value for money is an important part of the guest experience, and your comments have been shared with our Food & Beverage management team for consideration. Thank you again for your continued support. We look forward to welcoming you back to Sofitel London Heathrow. Sincerely, Guest Relations Team

Customer review rating 4.0/5

Karen F. Couples - Confirmed reviews ALL

As above. My 2 complaints are that we couldn’t use the bar when we first arrived due to a conference. The people who refused access were quite rude. Also, we were seated adjacent to the doors in the restaurant & it was really cold. So much so that the couple from the table next to us went for their coats & ate in their coats. It didn’t make for a pleasant dining experience & food quickly got cold too.

Dear Karen F., Thank you for taking the time to share your feedback. I am sincerely sorry that your experience fell short of expectations, particularly regarding the restricted access to our bar and the manner in which this was communicated. Whilst private events can occasionally affect the availability of our facilities, this should always be managed with courtesy and consideration for our guests. I am equally disappointed to hear about the uncomfortable temperature in the restaurant. Having to dine in such cold conditions, with your food cooling quickly, is certainly not the enjoyable dining experience we aim to provide. Please accept my apologies for both experiences. Your comments have been shared with our Food & Beverage management team for review and follow-up. We appreciate your feedback and hope to have the opportunity to provide a more comfortable and welcoming experience on your next visit. Sincerely, Guest Relations Team

Customer review rating 5.0/5

Leigh M. Couples - Confirmed reviews ALL

Room was quiet and spacious. Luxury room gives us so much at Sofitel. We will tell all of our friends

Dear Leigh M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Other web-users rate our hotel

  • 4,796 reviews 9.3/10 Location
  • 9,113 reviews 7.6/10 Room
  • 8,048 reviews 8.4/10 Service
  • 183 reviews 4.5/10 WiFi
  • 2,145 reviews 8/10 Cleanliness
  • 1,992 reviews 4/10 Value
  • 1,277 reviews 7.9/10 Breakfast
  • 7 reviews 0/10 Sustainability

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