Sofitel London Heathrow Hotel

Returning from Holiday. Overnight stay before travelling home.

Efficient service, lovely room and convenient for the airport

Have stayed here before under prior ownership... nice. This time, not so nice.... big change. Horrible bed, foreign hairs in sink drain, dirty towels, non-functioning room climate control, absence of AC outlets... etc. Plus check-in staff spoke a foreign language in English. Best thing about this lodging is easy access to LHR Terminal 5.... otherwise, way over-priced and not worth the money. Will not stay here again.

We stayed one night, leaving our car in the parking area below. Everything worked well. We had a very early start, so asked for a room convenient to the lift, which was arranged, and the automatic wake-up call was followed by a personal one. Validated the parking ticket on checking in, so there was no delay to collecting the car after ten days. Room comfortable and well equipped. If you have an early flight from Terminal 5, it's a no-brainer...

We booked Sofitel because we could walk directly into Heathrow Terminal 5 and are so glad we did. We were able to check into our flight the evening before which, with all the COVID travel rules meant a much less stressful start to our holiday. The hotel is beautiful, the staff excellent and everything felt very clean and safe. We enjoyed a lovely meal in the restaurant and the bed was very comfortable. It was all well worth the money.

Well positioned hotel for access to terminal 5 especially if you have an early flight - its not cheap but the rooms are very nice. it is a shame that there is not a Nespresso machine or similar in the luxury rooms - only a kettle and instant coffee - for the price of the room I expected better... Service was not good - slow and full of mistakes - bar and restaurant were both haphazard and irritating given the price of the food and drinks - this needs to be addressed and improved.

Location is Good. Service average. Ambiance nice but room amenities and service is below average. Staying here for business purpose is OK and food quality and variety is below average. Hospitality is average with few with good and few below average.

Not as pre Covid. Still very good but certain aspects of the hotel have slipped. Can't really put my finger on it but little things add up to bigger ones !

The hotel suite was spacious and clean. The only problem was that my toddler was sleeping on the sofa bed, and this had a few metal bits sticking out, which is quite dangerous. We stayed only one night and she managed to bump into it twice, and she got quite bruised. Apart from that, we are very happy with our stay.

will stay again based on my experience

your room safe the costumer

Couldn’t be more convenient for a Terminal 5 next day, which balances out higher cost, and worth the lack of stress. Checked luggage in the night before so just a stroll to departure next morning. Staff were extremely helpful, and Jack printed out the PCR test results we had from a nearby company.

Well appointed room and bathroom. Bed is comfortable and bedding soft and pristine. I fully recommend this super stay at Sofitel. Included breakfast is good but suggest watching hot items from drying out

Sofitel beds are just THE most comfortable, so that a good sleep is virtually guaranteed! The room was very clean and nicely decorated. There were lovely towels in the bathroom which has a bath and a separate rainfall shower. Everything in the bathroom was gleaming. There were no sounds outside though the hotel was not busy. The breakfast was excellent and all the staff, and especially Patrick, were most efficient and helpful. It’s wonderfully close to T5… just a couple of lifts and indoor walkway. All in all….really outstanding.

excellent place to stay right at the airport for people in transition...breakfast included as well as cocktail and appetizer hour...very friendly and helpful staff...easy to find within Heathrow airport to avoid going off site if just staying between flights