Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,923 reviews

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Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,923 reviews

Customer review rating 4.0/5

Andrew H. Couples - Confirmed reviews ALL

Overnight stay ahead of an early departure. Dinner and overnight stay all as expected having stayed with Sofitel Heathrow before.

Dear Andrew H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 4.0/5

M K. Families - Confirmed reviews ALL

Functional as you’d expect an airport hotel to be. Super convenient to be connected to T5

Dear M K., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 4.5/5

Lewis R. Couples - Confirmed reviews ALL

Lovely room and friendly staff. Only issue was the WiFi and for some reason the tv would just go off.

Dear Lewis R., Thank you for your kind feedback. We are delighted to hear that you enjoyed the room and found our team friendly. We are sorry to learn about the issues you experienced with the WiFi and the television switching off during your stay. Please accept our apologies for the inconvenience caused. Your comments have been shared with our technical team so these matters can be reviewed and addressed. We hope to have the pleasure of welcoming you back again in the future. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 5.0/5

Keith M. Couples - Confirmed reviews ALL

Very pleasant reception, organised and nice to have room ready upon arrival.

Dear Keith M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 4.5/5

Tonnie I. Solo - Confirmed reviews ALL

Comfortable

Dear Tonnie I., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mohammed Serhan Hotel Manager

Other web-users rate our hotel

  • 5,013 reviews 9.4/10 Location
  • 9,623 reviews 7.7/10 Room
  • 8,439 reviews 8.4/10 Service
  • 127 reviews 4.2/10 WiFi
  • 2,285 reviews 8.1/10 Cleanliness
  • 2,043 reviews 4.3/10 Value
  • 1,437 reviews 8.1/10 Breakfast
  • 7 reviews 0/10 Sustainability

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