Customer review rating 4.5/5 44,151 reviews
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On-site leisure facilities, including a gym and spa (spa closed)
Two restaurants, with a range of International dishes
Terminal 5 Rail Station is just a 5-minute walk away
Certified Covid-19 PCR saliva based self-administered test kit available
45 meeting rooms on-site, ideal for business guests
Check-in from 14h00
Check out up to 12h00
Paying
Terminal 5
London Heathrow Airport
TW6 2GD london
united kingdom
Check-in from 14h00
Check out up to 12h00
All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available
Number of meeting rooms: 55
Maximum size: 1,309 m²
Maximum capacity: 1300 people
Maximum banquet capacity: 1000 people
Wonderful service
Ben C. Families - 21/01/2021 Confirmed reviews ALL
Staying for one night, with adjoining rooms our family was treated to a wonderful experience, with helpful and know staff.
Great Service from the staff
Paul Couples - 21/01/2021 Confirmed reviews ALL
I had a complex schedule to keep with many different moving parts and having all the information was critical to making sure everything went smoothly. Svutlana was very knowledgeable and keen to share information to help me make the decision to stay at Sofitel. She made sure my requests were detailed into our reservations and that meant not having to worry about making other arrangements due to uncertainties. Another reason for the high score was that this particular hotel partnered with a test lab to provide the rest and test package which was also a big comtributor to us flying out of the UK. Will definitely recommend to friends, family and anyone else who isn't sure!!
Consistently good
Steve B. Couples - 21/01/2021 Confirmed reviews ALL
A review is perhaps unfair given the C-19 restrictions in place. What I can say is that very clearly client and staff care is a huge priority and this is reflected in the systems and processes in place. This was hugely reassuring. The marking is a reflection of limited access to communal areas and restaurants etc; all completely understandable.
Well located
Ig Business - 21/01/2021 Confirmed reviews ALL
Good stay during pandemic and lockdown. Decent cleaning practices. Because there weren’t many options available to eat, having broom service was great.
Layover
jamesfD325PO 21/01/2021 TripAdvisor review
Beautiful hotel with great airport access although i did find finding the hotel from the terminal a little difficult to start with. Friendly team. Room was very excellent just a shame that all the amenities were closed due to Covid. I was also upgraded free of charge to a larger room which was greatly appreciated.
Our most recent 20 reviews
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