A fantastic customer experience!.. made to feel very welcome nothing too much trouble

Staff were all very friendly and helpful, especially as we have a small baby.

The staff at all levels was warm, welcoming and very helpful. My wife lost her bracelet and we were delighted to find that housekeeping had found it. Many thanks for a great experience.

All good.

I missed the turning to the Sofitel in the airport to start with (should have gone to ……………) but once there the pre booked car parking was easy with plenty of spaces. The reception staff were friendly and efficient and we were given a room upgrade. The room was excellent and spotlessly clean. The superking bed and the pillows were very comfortable and exactly to our taste. We would have been very happy to stay there for longer but Lanzarote beckoned early in the morning. We did not have a meal so I can’t comment on the food or restaurant. Checkout was very easy with just a key drop off for us as we did not have a bill to settle. We would definitely use again if the opportunity arises.

Excellent location, pleasant staff, lovely rooms and very good facilities.

Lovely hotel and facilities. Great room with friendly and attentive staff at reception and bar. Perfect place to stay for terminal 5 flights.

Well located and good quiet hotel ; good restaurant and great customer service.

We stayed at Sofitel T5 for one night and it was the perfect choice for rest and recharge during our long trip. The room was spacious, clean, and very quiet.

From check in to check out, fantastic. Helpful staff, PCR test was so convenient and the room was lovely too.

Deep fried food absolutely disgusting with no alternative on offer. Staff busy filling wine glasses so that you might not notice how the lack of edible food.

Very friendly staff, however, did not like the way yo number your rooms.

I arrived in London after a five-week vacation in Nigeria. My British Airways flight from Abuja to London arrived after the departure of my ongoing flight from London to San Diego, California, which necessitated a one-night stay in London. I am handicapped and use a wheelchair for long distances so the fact that I could access the Sofitel Hotel by wheelchair was a plus for me. My only problem was the hotel price for one room for one night. It was quite expensive for me. I'm a single person, age 77 years, retired and on a fixed income.

Just a one night stay before a lunchtime flight from T5. Super close, nice big bed, decent bathroom, great breakfast and friendly staff.

We love this hotel - superb location, quality facilities and outstanding staff. From our arrival to checking out staff, especially Deborah and Carla, were excellent - so helpful, considerate and engaging. Our short stay was so enjoyable and really relaxing. Even when we needed to have paper copies of our Fit to Fly certificates the team responded swiftly and efficiently.