Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,756 reviews

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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,756 reviews

TripAdvisor Rating  4.6/5  22,268 reviews

Certificate of excellence 2025

Good overnight stay

TripAdvisor rating 5.0/5

09SueP TripAdvisor review

Overnight stay prior to early flight from T5 Heathrow. Ate in Vivre Restaurant for evening dinner the night before. Food good, service excellent from Socorro. Room quiet and clean. Only negative is there are no power points by the bed and these days most of us like our mobile phones and watches charging on our bedside units.

Feels like a home when we get here. Especially in the club lounge.

TripAdvisor rating 5.0/5

helenp0 TripAdvisor review

Sujee & Ronaldo are wonderful & looked after us very well as usual. We would recommend a visit here to the club lounge. Food is plentiful & enjoyable.

Lovely airport hotel but not sure about hygiene

TripAdvisor rating 4.0/5

Hambagahle TripAdvisor review

Since I have stayed several times at the Sofitel T5 I chose to stay there again when in England, briefly, for a family funeral. I arrived and landed at T2 but it was easy to get from there to T5 and well signposted. I chose to book a Club room because I don't fancy bars (especially when loud!). My room was comfortable, totally quiet, and clean. There was a shower as well as a bath (I do not like baths!) and plenty of nice towels. My one comment about the shower though is I do not understand why, when the bathroom floor is tiled with non-slip tiles, the shower floor was tiled with slippery ones!! Makes no sense to me. I had both the full English breakfast AND the club lounge included so the first day I ate breakfast at the Vivre restaurant. It was OK. Not wonderful. However it WAS wonderful to have a very good double espresso easily available! When I returned from the funeral I was (as one could understand!) exhausted so went straight to the Millenium lounge for a drink. I was delighted with the selection on offer. However when I arrived the servers were still setting the snack buffet up. I sat and waited (no problem there!). I was shocked - VERY shocked to see one of them - "Romano" I think - pick up a cracker from the carpeted floor where it had fallen and then put it back into the box of crackers. I was even more shocked when the same person dropped a pair of serving tongs, picked them up and put them right back onto the plate of cheese. That certainly did not meet my standards of hygiene and I hope it didn't meet the standards elsewhere in the hotel. I have travelled extensively all over the world and I have never once seen anything like this. The morning I checked out I wrote an email to the GM to tell him about the incident. To date (5 days later) I have not had the courtesy of a reply from the hotel. I am not sure I shall stay at the Sofitel again.

Excellent

TripAdvisor rating 5.0/5

lins0466 TripAdvisor review

The hotel provided a very comfortable stay before my flight. The only downside was the dinner; the starter was excellent but the main course was inedible. The hotel itself is excellent and I would stay there again.

So comfortable and relaxing

TripAdvisor rating 5.0/5

Phet P TripAdvisor review

Clean and well maintained, with friendly and smiling staff. The food was delicious, and the atmosphere was bright and welcoming. The service was excellent, especially in the Executive Lounge— Ms.Tajin took very good care of us.

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Other web-users rate our hotel

  • 4,999 reviews 9.4/10 Location
  • 9,613 reviews 7.8/10 Room
  • 8,442 reviews 8.4/10 Service
  • 121 reviews 4.1/10 WiFi
  • 2,281 reviews 8.2/10 Cleanliness
  • 2,061 reviews 4.3/10 Value
  • 1,457 reviews 8/10 Breakfast
  • 1,089 reviews 5.8/10 Bar

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