Sofitel London Heathrow

I extend my deepest appreciation to the Sofitel Heathrow team. Your meticulous attention to detail and exceptional service are truly commendable. Kudos to Marilou at the restaurant, Khrisna at Millésime, and Peggy at check-in for their outstanding contributions.

The service was fantastic from the moment we walked through the door. Friendly, knowledgeable receptionist Giursharn was a delight. Lovely room. Beautiful meal in Belle Epoque with the most attentive service. Highly recommend.

This hotel is my first choice when returning to London. The convenience of it being at the doorstep of Heathrow Aiport as well as easy access to the Elizabeth Line and Picadilly Line, makes it a good choice. As a regular guest, for a number of years, Sofitel Heathrow has never failed. A major factor as to why I will keep returning to this hotel is a key member of their staff Aartee. She is a huge asset to the team, her patience, kindness, and utmost professionalism lead her to deliver beyond expectation. Aartee has resolved issues for me, and liaising with external companies on my behalf is just an example of the care and commitment she has towards the guests, Even on days when I am stressed with 4 hours of sleep, Aartee ensures that my stay is always a positive experience. On days when the hotel is at full capacity, which can be very stressful for the staff, the service does not fall beyond their standard level. The beds are super comfortable. After a good night's sleep, waking up early to have breakfast is always a treat for me. The fresh pastries are delicious, hashbrowns are cooked to perfection, and eggs to your liking be it omelet or poached. If you love pancakes, waffles, or even a healthy meal there is something for everyone. The bar is great, should you not find anything that tickles your fancy, ask the head barman and he'll certainly mix something up. If you change your mind room service is at hand, my pick is the salmon, rice, and bok choy along with the chocolate dessert with cream - an absolute must. I have referred my family, friends, and colleagues to Sofitel Heathrow. I always look forward to my stay there. I rarely write reviews unless it's justified and this review is well overdue. Thank you Aartee and the whole team at Sofitel Heathrow.

Meeting shamin at the front desk was a delightful experience, just what we needed to kick start our holiday. Thanks Shamin for you help. Shamin help us with our parking needs and explained about checking out times *****

We recently stayed at this hotel on a layover from Nice to Newark. Our flight was delayed and we didn’t arrive until well after midnight. After dragging out”r luggage across Heathrow, we arrived at the hotel to an interesting situation. Sara immediately jumped into action to help us and fixed everything for us very quickly. She was kind, courteous, compassionate and very, very efficient. She provided excellent customer service recovery!