Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,346 reviews

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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,346 reviews

TripAdvisor Rating  4.6/5  22,071 reviews

Certificate of excellence 2025

Quiet Comfort in the Heart of Heathrow Terminal 5

TripAdvisor rating 5.0/5

rda-dev TripAdvisor review

We stayed at the Sofitel Hotel located directly in Terminal 5 at Heathrow Airport for one night after a flight. We were traveling with my wife and our 5-year-old daughter. The room was clean and well maintained — overall, we really liked it. Special respect for the soundproofing. Honestly, I’ve never seen windows this thick anywhere before. Considering this is an airport hotel, the room was surprisingly quiet and very comfortable. The curtains were great, and the blackout curtains helped a lot — it made adjusting to the new time zone much easier after the flight. The 12:00 check-out time is very convenient. It allows you to wake up calmly in the morning, relax, and enjoy breakfast at the restaurant without rushing. In my opinion, the breakfast is a bit overpriced — more than £30 per person for not a huge variety. The selection itself is generally fine, but there was one downside: the vegetables and spinach leaves were not properly washed. I would recommend that the chef or responsible staff pay closer attention to controlling this. I’d also like to highlight the service in the restaurant. We were served by a waitress named Theresa, who was very friendly, attentive, and genuinely made our breakfast more pleasant with her attitude. Overall, it’s an excellent option for an overnight stay at the airport — quiet, comfortable, and very convenient, especially after a long flight.

Minimum wage staff and £19.50 for a glass of wine 🙄

TripAdvisor rating 3.0/5

SteveCaudle TripAdvisor review

£19.50 for a glass of Malbec 😬 You pay your staff minimum wage. Until recently they got no tips until the law required. Ashamed you’re not but you really should be.

Great service

TripAdvisor rating 5.0/5

BGIBOY TripAdvisor review

Amazing customer service from Alisha Vas - she really helped with with a difficulty predicament and made me feel a very special customer. Great work!

Good But Not Perfect

TripAdvisor rating 3.0/5

Peter M TripAdvisor review

An upmarket, comfortable hotel that is adjacent to T5 at Heathrow. It has a lot going for it, but also it could do better. The starting point is the approach to the car park. On a dark, rainy night, the signposting was inadequate. Despite two pairs of eyes and GPS instructions, we missed it first time round and went through the bus/coach lanes. Even second time round, the signs were hard to see, and we weren’t the only cars backing up. Nothing much changed inside the complex, but we did eventually find our way into the car park. Inside the hotel, reception was busy and slow. There was a steady queue of people and only two receptionists. We had checked in on-line, but that did not speed up the process. Our room was comfortable and spacious. Minor grumbles: no charging points near the bed; no hot or cold labels on the bathroom sink taps; lighting controls that were a triumph of technology/design over function - fiddly to operate. We ate in the Sphere Bar where the staff were excellent, food good, wine over-priced - a bottle of Viognier at £40 which is probably a four times mark up. The walk from reception to T5 was longer than anticipated and brings you out at the parking level where we have previously left our car for valet parking. Could have stayed at an off airport hotel and had airport parking for less money and shorter walks.

Fabulous Service !

TripAdvisor rating 5.0/5

Your T TripAdvisor review

May I please thank you for your incredible service from Ivan (security manager) and checking staff on Tuesday Dec 16th. We admittedly arrived just a bit earlier than expected and were very kindly given the most fabulous room. I was hoping that the general manager is informed just how happy my wife and I were with our stay. We’ve stayed quite a lot over the past few years and always delighted. Absolutely wonderful ! Mr C King

Dear Mr. King, Thank you for your gracious feedback and continued loyalty to Sofitel London Heathrow. We are delighted to know your stay was wonderful. It is a pleasure to hear that our security and reception teams helped make your visit memorable, and we will ensure their efforts are recognised. Your compliments reflect our commitment to gracious service and exceptional comfort. We look forward to welcoming you and your wife back for another delightful stay. Kind regards Mohammed Serhan Hotel Manager

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Other web-users rate our hotel

  • 4,925 reviews 9.3/10 Location
  • 9,470 reviews 7.8/10 Room
  • 8,339 reviews 8.3/10 Service
  • 124 reviews 4.8/10 WiFi
  • 2,245 reviews 8.2/10 Cleanliness
  • 2,031 reviews 4.4/10 Value
  • 1,439 reviews 8.1/10 Breakfast
  • 1,074 reviews 5.5/10 Bar

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