Sofitel London Heathrow Hotel

Customer review rating 4.5/5 45,078 reviews

ALLSAFE approved hotel

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Sofitel London Heathrow
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+ 19 Services

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Certified Covid-19 PCR saliva based self-administered test kit available.

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Bespoke Park and Fly packages available.

  • 3 AA Rosette awarded restaurant, all day dining, tea salon and a sports bar.

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Check-in from 15h00

Check out up to 12h00

  • National Express :  Heathrow T 5

  • Piccadilly Line :  Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 2 Bars
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 45 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 605 rooms
    • 10 rooms for people with reduced mobility
    • 25 family rooms
    • 63 connecting rooms
    • 605 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Portuguese
    • Spanish
    • French
    • Italian
    • Polish
    • German
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Sofitel London Heathrow
    • On site

Our accommodation(s)

All 605 rooms blend comfort with elegant design. The Sofitel MyBed designed exclusively for Sofitel, complimentary WIFI, mini fridge and soundproof windows are just some of the smart lifestyle touches at Sofitel London Heathrow.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309

  • Maximum capacity: 1300 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

45,078 reviews

TripAdvisor Rating 4.5/5

15,285 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

TripAdvisor rating 5.0/5

andydyer18 14/10/2021 TripAdvisor review

A very comfortable hotel and so easy to reach T5. Were able to check into room,take cases to airport to check them in and then to have a relaxing drink in the bar.Comfortable room so had a good sleep before our flight the next morning. Got the holiday off to a very good start!

Dear andydyer18, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that your stay at the Sofitel London Heathrow met all your expectations. Thank you very much for your feedback and we hope to welcome you back in the future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

perfect location for Heathrow terminal 5

Customer review rating 5.0/5

Janet W. Couples - 13/10/2021 Confirmed reviews ALL

Sofitel Heathrow is a perfect hotel and we highly recommend it to anyone flying out of Heathrow. The rooms and facilities are perfect and the staff are very helpful

Dear Janet W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Its an airport hotel so expectations are low, but wouldn't say 5*

Customer review rating 3.0/5

Fraser K. Couples - 13/10/2021 Confirmed reviews ALL

3rd stays in 2 weeks, In the 3x different rooms that I stayed in I found the A/C was very noisy and not possible to turn off. A couple of staff members might also need extra training.. The first night I stayed I was actually with BMW group and I asked a member of staff (Porter) if BMW had a separate check in (they usually do) he said NO and the hotel is full we will get you a taxi to another Hotel!! Luckily I did see a familiar face from BMW and did have room waiting. When arriving at the room my wife wanted a peppermint tea but when I called down to reception the response was...we haven't got any! It might have been an idea to buy some from a local shop! Finally one of the shower heads didn't work! The above is obviously my experience and I don't like to moan. It does look very negative but over all its not bad. Majority of the staff are great.

Perfect for our needs and very comfortable

Customer review rating 4.0/5

Carol, U. Families - 13/10/2021 Confirmed reviews ALL

Our party of 8 had a seamless check in, very relaxed evening in the bar and the rooms were all excellent with everything we needed.

Dear Carol B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Poor reception

Customer review rating 2.5/5

Brent D. Families - 13/10/2021 Confirmed reviews ALL

Room OK. Location great for the airport. Inadequate instructions on how to get to the room led to a lot of wasted time.

After Flight Experience

Customer review rating 3.0/5

Norman Couples - 13/10/2021 Confirmed reviews ALL

Returning from Holiday. Overnight stay before travelling home.

Comfortable room

Customer review rating 4.5/5

Jane B. Families - 13/10/2021 Confirmed reviews ALL

Efficient service, lovely room and convenient for the airport

Very Disappointed

Customer review rating 1.5/5

M. /. G. S. Couples - 13/10/2021 Confirmed reviews ALL

Have stayed here before under prior ownership... nice. This time, not so nice.... big change. Horrible bed, foreign hairs in sink drain, dirty towels, non-functioning room climate control, absence of AC outlets... etc. Plus check-in staff spoke a foreign language in English. Best thing about this lodging is easy access to LHR Terminal 5.... otherwise, way over-priced and not worth the money. Will not stay here again.

Comfortable, efficient Terminal 5 hotel.

Customer review rating 5.0/5

Anonymous Couples - 13/10/2021 Confirmed reviews ALL

We stayed one night, leaving our car in the parking area below. Everything worked well. We had a very early start, so asked for a room convenient to the lift, which was arranged, and the automatic wake-up call was followed by a personal one. Validated the parking ticket on checking in, so there was no delay to collecting the car after ten days. Room comfortable and well equipped. If you have an early flight from Terminal 5, it's a no-brainer...

Dear Victoria R., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Perfect location

Customer review rating 5.0/5

Diana Couples - 13/10/2021 Confirmed reviews ALL

We booked Sofitel because we could walk directly into Heathrow Terminal 5 and are so glad we did. We were able to check into our flight the evening before which, with all the COVID travel rules meant a much less stressful start to our holiday. The hotel is beautiful, the staff excellent and everything felt very clean and safe. We enjoyed a lovely meal in the restaurant and the bed was very comfortable. It was all well worth the money.

Dear Diana H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great Location but Service lets this hotel down...

TripAdvisor rating 3.0/5

Sean T 13/10/2021 TripAdvisor review

Well positioned hotel for access to terminal 5 especially if you have an early flight - its not cheap but the rooms are very nice. it is a shame that there is not a Nespresso machine or similar in the luxury rooms - only a kettle and instant coffee - for the price of the room I expected better... Service was not good - slow and full of mistakes - bar and restaurant were both haphazard and irritating given the price of the food and drinks - this needs to be addressed and improved.

Dear Sean T, Thank you for taking the time to review the Sofitel London Heathrow hotel. We pride ourselves on comfort and convenience and it gives me pleasure to know that you enjoyed the convenience of our location, being directly linked to Terminal 5, offering the perfect option ahead of your flight the next day. However, I am disappointed and concerned to read your feedback about the food and the service in our outlets, I would like to extend my personal apologies for the shortcomings you were faced with during your time here at Sofitel London Heathrow. Delivering outstanding service is an imperative part of our brand and I can assure you that what you have experienced is far below the usual standards that we strive to provide here. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I appreciate your feedback and we look forward to welcoming you back in the not too distant future. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Sofitel Heathrow

TripAdvisor rating 3.0/5

Siddked Business - 13/10/2021 TripAdvisor review

Location is Good. Service average. Ambiance nice but room amenities and service is below average. Staying here for business purpose is OK and food quality and variety is below average. Hospitality is average with few with good and few below average.

Dear Siddked, Thank you for sharing your review following your recent stay at Sofitel London Heathrow. Whist I am pleased to learn that your time with us was comfortable, I am sorry that your recent experience did not meet your expectations. We strive to provide a superior service experience for every guest and your feedback is very important to us. Your observations and feedback are greatly appreciated and we thank you for sharing your concerns. Please rest assured this issue has been escalated to our management team to investigate and avoid future occurrence. I sincerely hope that we may welcome you back in the future and to resolve your concerns. Thank you in advance. Kind regards, Ryan Nicholls – General Manager Sofitel London Heathrow

OK

Customer review rating 4.0/5

Keith C. Business - 12/10/2021 Confirmed reviews ALL

Not as pre Covid. Still very good but certain aspects of the hotel have slipped. Can't really put my finger on it but little things add up to bigger ones !

Good stay

Customer review rating 3.5/5

Cristina C. Families - 12/10/2021 Confirmed reviews ALL

The hotel suite was spacious and clean. The only problem was that my toddler was sleeping on the sofa bed, and this had a few metal bits sticking out, which is quite dangerous. We stayed only one night and she managed to bump into it twice, and she got quite bruised. Apart from that, we are very happy with our stay.

Good stay, well located for T5

Customer review rating 4.5/5

Tyrone D. Business - 12/10/2021 Confirmed reviews ALL

will stay again based on my experience

Dear Tyrone D., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

room is perfect nice

Customer review rating 5.0/5

Jose M. Solo - 11/10/2021 Confirmed reviews ALL

your room safe the costumer

Dear Jose m., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are extremally happy that you enjoyed your recent stay. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Very relaxing pre-flight stay

TripAdvisor rating 5.0/5

aandrh 08/10/2021 TripAdvisor review

Couldn’t be more convenient for a Terminal 5 next day, which balances out higher cost, and worth the lack of stress. Checked luggage in the night before so just a stroll to departure next morning. Staff were extremely helpful, and Jack printed out the PCR test results we had from a nearby company.

Dear aandrh, It is wonderful to know that our team have gone above and beyond to help with your certificate. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As the only luxury hotel in the Heathrow area, we pride ourselves on offering our guests the very best in service and accommodations and I am glad to see that this was reflected during your stay. Thank you for sharing your experience and I hope we will have a pleasure to welcome you again. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Super stay

TripAdvisor rating 5.0/5

jteszka 02/10/2021 TripAdvisor review

Well appointed room and bathroom. Bed is comfortable and bedding soft and pristine. I fully recommend this super stay at Sofitel. Included breakfast is good but suggest watching hot items from drying out

Sofitel excellent as always

TripAdvisor rating 5.0/5

486JohnO 22/09/2021 TripAdvisor review

Sofitel beds are just THE most comfortable, so that a good sleep is virtually guaranteed! The room was very clean and nicely decorated. There were lovely towels in the bathroom which has a bath and a separate rainfall shower. Everything in the bathroom was gleaming. There were no sounds outside though the hotel was not busy. The breakfast was excellent and all the staff, and especially Patrick, were most efficient and helpful. It’s wonderfully close to T5… just a couple of lifts and indoor walkway. All in all….really outstanding.

convenient, clean, excellent amenities

TripAdvisor rating 5.0/5

ABeaudoin33 17/09/2021 TripAdvisor review

excellent place to stay right at the airport for people in transition...breakfast included as well as cocktail and appetizer hour...very friendly and helpful staff...easy to find within Heathrow airport to avoid going off site if just staying between flights

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