Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.5/5 14,823 reviews

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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2023

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  14,823 reviews

TripAdvisor Rating  4.5/5  20,050 reviews

Certificate of excellence 2024

Pleasant functionality undermined by one preposterous flaw.

TripAdvisor rating 2.0/5

Dino B TripAdvisor review

A seemingly perfectly pleasant and convenient hotel at Heathrow Terminal 5. I arrived at it extremely tired and just wanted to lie down, plug my phone in and browse... Nope. Two round socket 5amp light sockets at either side of the bed... One for each of the table lamps and two more for...? Trolling? Lolz? No actual sockets at all on that side of the room. Absolutely ridiculous.

Dear dinobW7824EN, Thank you for bringing your concerns to our attention. We sincerely apologise for any inconvenience you experienced during your stay. We have plans to begin renovations of the hotel in 2025, which we are very excited to bring our property to the desired standards our guests expect. Your feedback is important to us, and we are addressing the issue to ensure it doesn't happen again. Kind regards. Mohammed Serhan Hotel Manager

Amazing service

TripAdvisor rating 5.0/5

ramin0e TripAdvisor review

Great hotel and service I had the chance to be checked in several times by Aartee at reception, she is just amazing and very professional, I would love to wait more in the line and be checked in by her in the future I’m a frequent traveler for business and strongly recommend this hotel

Dear ramin0e, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Aartee, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Great front desk experience at Sofitel Heathrow

TripAdvisor rating 5.0/5

Nocelee Business - TripAdvisor review

I was spotted in a queue of people waiting to check in and was ushered to an available colleague who was swift with the my check in and made all of the hotel facilities make sense. I upgraded my room and it was handled quickly and easily with amazing professionalism and warmth. Aartee is a credit to the hotel.

Dear Nocelee, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Aartee, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

A great stay, and walked to check in

TripAdvisor rating 5.0/5

534geoffa TripAdvisor review

We were greeted upon arrival by the team, and served wonderfully by Rebecca. Our room was upgraded, and we had a King Sized bed in a very comfortable room. The bar was nice and relaxing, and the Vivre restaurant served great food. All of the staff were great. The next morning we walked the short distance to our BA check in process.

Dear 534geoffa, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty as well as your kind words about Rebecca, I am sure they will appreciate your feedback. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

Afternoon tea

TripAdvisor rating 4.0/5

U1426JC_ TripAdvisor review

Nice afternoon tea at club louge Macaron good taste and varieties of tea and coffee serving between 0300 pm to 0500 pm with cosy atmosphere and good service from the staff ชาที่นี่ใช้ ยี่ห้อJing กลิ่นหอม รสละมุน ตอนหกโมงเย็นจะมีอาหารคาวมาบริการ

Dear U1426JC_, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan. Hotel Manager

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Other web-users rate our hotel

  • 4,885 reviews 9.3/10 Location
  • 9,179 reviews 7.9/10 Room
  • 8,309 reviews 8.1/10 Service
  • 89 reviews 4.9/10 WiFi
  • 2,219 reviews 8/10 Cleanliness
  • 1,972 reviews 4.6/10 Value
  • 1,496 reviews 8.4/10 Breakfast
  • 38 reviews 2.1/10 Pool

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