Sofitel London Heathrow Hotel 5 stars

Customer review rating 4.5/5 43,458 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel London Heathrow
See on a map
+ 22 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • On-site leisure facilities, including a gym and spa

  • Two restaurants, with a range of International dishes

  • Terminal 5 Rail Station is just a 5-minute walk away

  • Located next to London Heathrow Airport

  • 45 meeting rooms on-site, ideal for business guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
Business services
  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD
london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Check-in from 14h00

Check out up to 12h00

  • National Express :  Heathrow T 5

  • Piccadilly Line :  Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Our accommodation(s)

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

Classic Room, Queen size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room, Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior room, king size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 2 Single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

LUXURY TWIN ROOM, 2 single beds

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft

Accessible Classic room with Queen Bed and walk-in shower

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft

Accessible Superior room with King Bed and bath

Accessible room
  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft

LUXURY CLUB ROOM, Club Millesime Access, 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

LA BELLE EPOQUE

Type of cuisine: French

*CLOSED UNTIL FURTHER NOTICE* Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Menu (PDF)

Lunch

06:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIVRE - L'EXPERIENCE DES SAVEURS

Type of cuisine: Thematic cuisine

This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and desserts.

Menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TEA 5

Type of cuisine: Cafe

*Open from 10am - 4pm.* Settle into a sofa at the Tea Salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break from Heathrow.

Menu (PDF) Cocktail menu (PDF)

Lunch

05:00 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BAR PARISIEN

Non contractual photo

*CLOSED UNTIL FURTHER NOTICE* Le Bar Parisien invites you to experience French opulence, the glamour and the pleasure. Discover a magnifique selection of champagne, unique fine wine and a large variety of gins in a chic setting.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPHERE BAR & LOUNGE

Non contractual photo

*Open from 4pm - midnight* Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309

  • Maximum capacity: 1,300 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

43,458 reviews

tripadvisor

TripAdvisor Rating 4.5/5

15,124 reviews

Great Stay

TripAdvisor rating 4.5/5

Hufflepuff33 22/10/2020 TripAdvisor review

After a disastrous stay once before I boycotted the hotel for the best part of a year and glad I did. The staff have massively improved and no issues encountered. Club lounge is now in the Tea Lounge. Only comment on this would be maybe change the menu as I had the same food on the same two visits within a month. Nice enough, but not if you don’t like duck spring rolls! Breakfast is THE best out there. Full English on my first visit and smashed avocado with poached eggs on sour dough on my second visit. Both lovely. Keep up the good work 👍

Dear Hufflepuff33, Thank you for the great review of our hotel! We are glad that you enjoyed your recent stay. It is the biggest pleasure to know you have noticed improvement and your satisfied with your stay. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your breakfast comment I will share your feedback with Chef and his team , I am sure they will be thrilled to see your review on TripAdvisor. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Luxuriously Peaceful

Customer review rating 4.5/5

Raymond Couples - 20/10/2020 Confirmed reviews ALL

Beautiful decor upon arrival whilst being welcomed with a warming smile from reception. Highly convenient with great facilities. I used the gym during my stay, which had up to date equipment and lots to choose from. The bed was exceptionally comfortable and the room was unbelievably quiet - especially being next to an airport. The morning breakfast was cooked to perfection. I would highly recommend staying here!

Dear RAYMOND G., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is amazing to know that you will recommend our hotels to your friends and family, this is the best compliment we can ask for. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. It is wonderful to note that you were able to take full advantage of our highlighted facilities. As the only luxury hotel in the Heathrow area, we pride ourselves on offering our guests the very best in service and accommodations and I am glad to see that this was reflected during your stay. Thank you for your feedback and we cant wait to see you again. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great location and comfortable hotel

Customer review rating 4.5/5

Anonymous Couples - 20/10/2020 Confirmed reviews ALL

Easy to park and walk to hotel. Nice friendly staff who were attentive. The room was clean, comfortable and well proportioned.

Dear Andrew A., I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Well located

Customer review rating 4.5/5

Susan Business - 20/10/2020 Confirmed reviews ALL

Very nice hotel staff very helpful

Dear susan l., I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great time as always at this hotel

Customer review rating 4.5/5

Julian I. Couples - 20/10/2020 Confirmed reviews ALL

Just one night and had a great time under the current covid issues

Dear julian I., I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Excellent hotel

Customer review rating 4.5/5

M Solo - 19/10/2020 Confirmed reviews ALL

Very clean and great service

Dear Meena H., I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Safe and comfortable stay

Customer review rating 4.5/5

Anonymous Couples - 19/10/2020 Confirmed reviews ALL

The hotel and staff were excellent. Everything was clean and it was easy to maintain distance from other guests. Rooms were well appointed and comfortable and quiet.

Dear Rachael L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Perfect Airport Hotel

Customer review rating 4.5/5

Louis C. A. Couples - 19/10/2020 Confirmed reviews ALL

Fabulous staff , great clean , the best beds ever.

Dear Louis Claude A., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. I am also glad to read that you were satisfied by the quality of your bedroom, especially our Sofitel “MyBed” which you found to be most comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Average overall

Customer review rating 4.5/5

Anonymous Business - 19/10/2020 Confirmed reviews ALL

Checkin was good. Staff were universally pleasant. Room needs some maintenance. Staff are a bit slow responding to email.

Dear Adam B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors to improve service offering. Please accept my apologies for the issue with shower head and mattress cover. I will share your observation with housekeeping manager to investigate it further. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Another great stay

Customer review rating 4.5/5

Keren J. Families - 19/10/2020 Confirmed reviews ALL

First choice hotel for Heathrow, exceptional in every way

Dear Keren J., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am glad to know we remain your first choice hotel when traveling from Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Easy access to terminal 5.

Customer review rating 4.5/5

Doug J. Couples - 18/10/2020 Confirmed reviews ALL

Very relaxing, friendly staff a great way to start a holiday.

Dear Doug J., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Well located

Customer review rating 4.5/5

Lana Solo - 18/10/2020 Confirmed reviews ALL

Nice hotel but too expensive if only need it for few hours while in transfer between planes.

Dear Svetlana L., I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you for your feedback in regards to the special travel rate - please be aware that we are offering Day Use room for GBP135 available between 9am to 6pm Please feel free to contact me directly if you decide to stay with us in the future , I will be happy to help you with your reservation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Always good

Customer review rating 4.5/5

Maureen W. Couples - 18/10/2020 Confirmed reviews ALL

No executive lounge which wasn’t too bad. . Staff did a reasonable job with substitution .

Dear Maureen W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Perfect stay

Customer review rating 4.5/5

Melanie L. Couples - 18/10/2020 Confirmed reviews ALL

Staff were amazing, perfectly located, very clean, very professional

Dear Melanie L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

All Good

Customer review rating 4.5/5

Mark Business - 18/10/2020 Confirmed reviews ALL

Perfect location. Good Covid rules. Nice staff. Big rooms.

Dear Mark W., I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Extremely well located

Customer review rating 4.5/5

J R. Couples - 18/10/2020 Confirmed reviews ALL

Easy check in, lovely reception area. Room spacious and fixtures high quality. Not enough power points and none near the bed in the room except French ones??? Also TV channel choice was awful - again all seemed French? Bit odd actually!

Well located

Customer review rating 4.5/5

Dr N. B. Couples - 18/10/2020 Confirmed reviews ALL

Very well located. Very good and welcoming staff. I found it is not a true 5 star hotel. Room looked tired. Furniture and fixture looks old. No bath robe , slipper and other 5 star facilities in room. Heard so much about this hotel but I was rather disappointed.

Ideal for Heathrow T5

Customer review rating 4.5/5

Mark Solo - 18/10/2020 Confirmed reviews ALL

Overall I was very satisfied with my stay at the Sofitel at Heathrow T5. I stayed one night after arriving to the UK. The staff were very friendly and the room was very clean. The breakfast was also very nice. Unfortunately the TV was not functioning properly and was not fixed until 10 minutes before I checked out the next day.

Dear Mark G., I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. I am sorry to hear about the issue with the TV , I will pass this feedback to our maintenance team to double check your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Lovely hotel with best location for T5

Customer review rating 4.5/5

Eleena A. Couples - 18/10/2020 Confirmed reviews ALL

Lovely hotel with the best location to access T5, friendly and attentive staff, but extremely expensive. Don’t mind paying that bit extra for being so close to T5, but it’s triple the price of similar hotel group.

Dear Eleena A., I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you for your feedback and we hope to see you again when all of our facilities are open . Thank you again for sharing your experience, and we hope to see you in the near future. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Inspired confidence

Customer review rating 4.5/5

Helen G. Business - 17/10/2020 Confirmed reviews ALL

My first hotel stay post-covid. The hotel maintained high standards, but could do even more to be contactless. For example, guests are asked to sign the restaurant bill with a biro offered by a server. This should be reconsidered.

Dear Helen G., I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you very much for your feedback in regards to the restaurant bill , I will share your comment with Restaurant Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in london