Sofitel London Heathrow Hotel 5 stars

TripAdvisor rating 4.5/5 14,864 reviews
Sofitel London Heathrow
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Hotel extras

  • On-site leisure facilities, including a gym and spa

  • Two restaurants, with a range of International dishes

  • Terminal 5 Rail Station is just a 5-minute walk away

  • Located next to London Heathrow Airport

  • 45 meeting rooms on-site, ideal for business guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD
london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Contact email

Check-in from 14h00

Check out up to 12h00

  • National Express :   Heathrow T 5

  • Piccadilly Line :   Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Our accommodations

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

Classic Room, Queen size Bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room, Twin Beds

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior room, king size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 2 Single beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32

LUXURY TWIN ROOM, 2 single beds

  • Max. number of persons: 2
  • Area: From 32

Accessible Classic room with Queen Bed and walk-in shower

  • Max. number of persons: 2
  • Area: From 26

Accessible Superior room with King Bed and bath

  • Max. number of persons: 2
  • Area: From 28

LUXURY CLUB ROOM, Club Millesime Access, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Junior Suite - large room with king-size bed plus sofa bed, Club Millesime Lounge access.

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Prestige Suite - 1 bedroom, 1 living room, Club Millesime Lounge access.

  • Max. number of persons: 4
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Opera Suite - 2 bedrooms, 1 living room, Club Millesime Lounge access.

  • Max. number of persons: 6
  • Area: From 95
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Imperial Suite - 2 bedrooms, living room, dining room, Club Millesime Lounge access.

  • Max. number of persons: 6
  • Area: From 165
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

LA BELLE EPOQUE

Type of cuisine: French

Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIVRE - L'EXPERIENCE DES SAVEURS

Type of cuisine: Thematic cuisine

This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and dessert stations. Dine al fresco on seasonal meat, fish and vegetarian dishes, with a glass of beer or fine wine.

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TEA 5

Type of cuisine: Cafe

Settle into a sofa at the Tea Salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break from Heathrow, the tea salon is open all day, every day for coffees, cold drinks, light meals and homemade pastries.

Lunch

07:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BAR PARISIEN

Photo non contractuelle / Strictly non binding

Le Bar Parisien invites you to experience French opulence, the glamour and the pleasure. Discover a magnifique selection of champagne, unique fine wine and a large variety of gins in a chic setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPHERE BAR & LOUNGE

Photo non contractuelle / Strictly non binding

Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served during televised sport games.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309

  • Maximum capacity: 1,300 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

41,302 reviews

tripadvisor

TripAdvisor Rating 4.5/5

14,864 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Fabulous Hotel

TripAdvisor rating 4.5/5

Kevin R Couples - 17/01/2020 TripAdvisor review

After some confusionat check in by two members of staff, after downloading the Sofitel app, I managed to see another member of staff to confirm my Platinum status. The stay was perfect usual perfect nights sleep and ideal situated for the next morning travel

Amazing hotel with super friendly staff

Customer review rating 4.5/5

R &. R. S. Couples - 15/01/2020 Confirmed reviews ALL

I was lucky enough to be chosen as guests of the day and was lucky enough to have an upgraded room which was beautiful, having stayed at the hotel before I already knew the restaurant was a great place to go and wasn’t disappointed again with first class service Keep doing what your doing everyone deserves top marks zero complaints from us

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Svetlana Arnaut Guest Relations
Customer review rating 4.5/5

Anonymous Business - 15/01/2020 Confirmed reviews ALL

Excellent

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raquel Nogueira Guest relations Manager

Lovely room

Customer review rating 4.5/5

Peter S. Business - 15/01/2020 Confirmed reviews ALL

The first room I was assigned the keycard did not activate the power in the room. Once transferred the room was extremely comfortable, wonderful shower, thick towels and most importantly quiet as I was between flights.

Dear Mr S., Thank you very much for taking the time to leave us a review following your recent stay at Sofitel London Heathrow. I am pleased to read that you experienced a fantastic stay overall. However, I do regret that you had issues with your first room. Rest assured that we will use your comment to improve the quality of our service to make all of our guest’s stay pleasant and enjoyable without any shortcomings. Thank you once again, and we look forward to seeing you soon at Sofitel London Heathrow. Sincerely, Prisha Guest Relations

best airport hotel at Heathrow... by miles...

Customer review rating 4.5/5

Conrad T. Business - 15/01/2020 Confirmed reviews ALL

Very efficient. Clean and comfortable. Aircon works really well so room nice and cool. At checkin it would be good if staff said that the room key has to be inserted in the slot in the room the correct way up otherwise one thinks the card is broken and you have to go back to reception only to be told this - very frustrating Staff great generally and Staff at breakfast very friendly and helpful.

Dear Mr T., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am pleased to read that you enjoyed an excellent stay at the Sofitel London Heathrow and that you found our ambassadors to be helpful and obliging. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prisha Guest Relations

No problems

Customer review rating 4.5/5

P. D. Couples - 15/01/2020 Confirmed reviews ALL

Restful

Dear Mr. P., Many thanks for your great feedback. We hope to welcome you back to Sofitel London Heathrow. Kindest regards, Raquel Nogueira Guest relations Manager

Disappointing start to my holiday

Customer review rating 4.5/5

Mark Solo - 15/01/2020 Confirmed reviews ALL

The room was cold, the sofa was broken. I expected 5* and feel like I got 3*!

Super clean and the bed was so comfortable!.

Customer review rating 4.5/5

Eddiespaghetti Couples - 15/01/2020 Confirmed reviews ALL

I was treated like a human! I My girlfriend and I were visiting Europe for the first time and we had a 19 hour! layover flight to head back to the USA. First of all it is extremely convenient to have a hotel at an airport. The staff was extremely helpful and upgraded our room at no extra charge. When we left the next morning and checked out I noticed I had forgotten both our coats at the room and one of the staff, a gentlemen quickly came up stairs and with no hesitation assisted us in retrieving our coats. The staff I just got to say was amazing wish I could have stayed for longer!

Dear Mr. R., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Svetlana Arnaut Guest Relations

Best for layover in Heathrow

Customer review rating 4.5/5

Sulaiman A. Solo - 14/01/2020 Confirmed reviews ALL

it is the best in every aspect. From location and staff and rooms

Dear Mr A., We very much appreciate your review regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Prisha Guest Relations

A Stay at a Sofitel always Heralds the Start of a Holiday

Customer review rating 4.5/5

Richard B. Couples - 14/01/2020 Confirmed reviews ALL

We always feel so welcome and nothing is ever too much trouble. A favourite airport hotel.

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

Very nice hotel

Customer review rating 4.5/5

Vincent M. Couples - 14/01/2020 Confirmed reviews ALL

Great welcoming staff at reception and they provided great info about restaurants and directions to room . I was less impressed with the restaurant in the hotel where we dined . The restaurant service was averaged yet a 12% service charge was levied . Also in the bar area opposite there was 12% service change for simply pouring a GnT and not even engaging in conversation with us . That was extortionate and very disappointing .

Dear Mr M., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your restaurant/bar experience left a bad impression of the hotel; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be noted that your shortcomings have been heard and escalated to our Food and Beverage manager who will personally follow up and take appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prisha Guest Relations
Customer review rating 4.5/5

No Families - 14/01/2020 Confirmed reviews ALL

Kind staff Upgraded room

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with Andrei. I am sure that this feedback will serve as an encouragement to him and all of our staff members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prisha Guest Relations

5 Star Service

Customer review rating 4.5/5

Jeff B. Business - 14/01/2020 Confirmed reviews ALL

I have stayed at the Sofitel at London Heathrow many times, the most distinguishing feature is the professional and courteous service from check in, restaurant staff, concierge etc, the efficiency of how it all works, the high standards throughout and the rooms. It is truly a fully functioning 24hr service which is consistent with what one would expect from a renown brand based at an airport. It’s why it is my go to solution when needing accommodation at Heathrow.

Dear Mr B., We very much appreciate your comment regarding your stay at the Sofitel London Heathrow. Our Ambassadors strive to go above and beyond for each and every guest and I am glad that this was reflected during your stay. I will make sure I share your comments with all our departments. I am sure that this feedback will serve as an encouragement to all of our staff members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Prisha Guest Relations

Good service, well-equipped room and great restaurant

Customer review rating 4.5/5

Michael P. Couples - 14/01/2020 Confirmed reviews ALL

Another very short stay but beds are comfortable and rooms well-equipped. We particularly enjoyed La Belle Epoch restaurant. The food is really good and having fine wines by the glass is excellent.

Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

Super efficient staff

Customer review rating 4.5/5

Lorraine Solo - 14/01/2020 Confirmed reviews ALL

Very well mannered staff. Raymond the waiter in breakfast room passionate about his job and customers

Dear Ms S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

this was a great stopover, good food, clean rooms and great staff friendly and polite. well done

Customer review rating 4.5/5

Cnj Business - 14/01/2020 Confirmed reviews ALL

great rooms, good food and peace and quiet. will now use this hotel as a night stop for arriving in UK and for night before departure. really good.

Dear Mr J., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

good news for travellers

TripAdvisor rating 4.5/5

77cj77 Business - 14/01/2020 TripAdvisor review

at GBP130 a night - that is well worth the pain ! other hotels may be below that rate BUT a 3 or even 4 star rating at GBP90-100 - you have a poor deal. Also cleanliness for us is next to godliness - the Sofitel is CLEAN. No nasty surprises in the bathroom, no nail clippings on the carpet, no bugs in the lights - the staff are wonderful and the food is good, pricey BUT you eat well and it is fresh. Well done - we use the hotel as a base for UK trips - in and out and even Central London is only 15 minutes away and then back to fresh air, no noise and comfort. Great stop over.

Dear 77cj77, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you enjoyed an excellent stay at the Sofitel London Heathrow and that you found our ambassadors to be helpful and obliging. As the only luxury hotel in the Heathrow area we pride ourselves on offering the very best in service and accommodations so I am delighted that this was reflected entirely throughout your stay with us. Thank you again for your lovely review and we look forward to welcoming you back again in the near future. Kind regards, Ryan Nicholls – General Manager Sofitel London Heathrow

Good

Customer review rating 4.5/5

Anonymous Couples - 13/01/2020 Confirmed reviews ALL

Very friendly check in team - bar food was a bit disappointing in terms of quality

Dear Ms W., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not entirely meet your expectations; please allow me to express my sincerest apologies. At Sofitel London Heathrow, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that you feedback will be shared within the management team in order to improve on the areas where we failed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Crasto - Guest Relations

Extremely comfortable 5* room at reasonable price

Customer review rating 4.5/5

Bernard Families - 13/01/2020 Confirmed reviews ALL

Easy & friendly check in. Extremely large & comfortable room with large bed

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

Excellent greeting, amazing breakfast. Room not quite elite.

Customer review rating 4.5/5

Robert K. Families - 13/01/2020 Confirmed reviews ALL

We enjoyed the convenience and the buffet breakfast in the restaurant. The staff was wonderful.

Dear Mr K., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations
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