Sofitel London Heathrow Hotel

Customer review rating (ALL Rating) 4.5/5 46,886 reviews

ALLSAFE approved hotel

Information message

Sofitel London Heathrow
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+ 19 Services

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Certified Covid-19 PCR saliva based self-administered test kit available.

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Bespoke Park and Fly packages available.

  • 3 AA Rosette awarded restaurant, all day dining, tea salon and a sports bar.

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD london
united kingdom

Fax: (+44)20/87577701

Check-in from 15h00

Check out up to 12h00

  • National Express:  Heathrow T 5

  • Piccadilly Line:  Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS:51.4735, -0.4915

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

All 605 rooms blend comfort with elegant design. The Sofitel MyBed designed exclusively for Sofitel, complimentary WIFI, mini fridge and soundproof windows are just some of the smart lifestyle touches at Sofitel London Heathrow.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309

  • Maximum capacity: 1300 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

46,886 reviews

TripAdvisor Rating 4.5/5

15,509 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Heathrow stopover

TripAdvisor rating 5.0/5

Terry O 21/01/2022 TripAdvisor review

An easy walk from Terminal 5. Quick and efficient check-in, the staff were very helpful and eager in explaining hotel amenities and offering assistance with our luggage and directions to the lifts and our room. Our room was clean, comfortable and met all our needs, I definitely enjoyed the lounging chair, always a plus for me. Check-out was easy as we headed to Terminal 5 for our next destination the next morning.

noisy

Customer review rating 2.5/5

Geri Solo - 19/01/2022 Confirmed reviews ALL

As usual, chose Sofitel to stay overnight before flight the following day. I was given a room on 4th floor and it was away from the lift which is always my preference. However, after 9pm there was alot of noise above me and for a couple of hours sounded like people were running and jumping on the floor as if doing a workout class. I contemplated calling reception but as I had just had a bath and was in bed I was too cosy to start getting up answering the door or even changing rooms. I just couldn't be bothered. However the noise did carry on until I fell asleep about 11pm. In the morning there was alot of slamming of doors around me too, from about 6am. I didn't get much sleep at all.

Dear Geraldine S., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry to learn that there were aspects of your stay which detracted from your overall enjoyment. I have seen that my colleagues gave a complimentary upgrade to one of our superior king rooms facing away from the lift to avoid any disruption. I am very sorry that you were still affected by the noise coming from the room above. For your next stay please contact me directly and I will be happy to offer you a complimentary upgrade to one of our luxury rooms when you book a classic room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Quite pleasant

Customer review rating 4.0/5

Anonymous Solo - 19/01/2022 Confirmed reviews ALL

Was quick but pleasant and comfortable stay.

Dear Corey B., Thank you for taking the time and trouble to complete a survey following your recent stay at the Sofitel London Heathrow. I am pleased to learn that you had an enjoyable experience and relaxing stay. We look forward to welcome you again. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Comfortable stay

Customer review rating 3.5/5

David Couples - 19/01/2022 Confirmed reviews ALL

Stayed one night. Comfortable room. Helpful staff.

Dear David J., Thank you for taking the time and effort to complete the survey following your recent stay at Sofitel London Heathrow. I am very glad to know you had a pleasant and relaxing stay. We look forward to welcoming you again. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

perfect for next morning flight from Terminal 5

Customer review rating 5.0/5

Pdt Couples - 19/01/2022 Confirmed reviews ALL

Very friendly staff. comfy bed (exceptionally so)

Dear Peter T., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Fantastic customer service

Customer review rating 5.0/5

Melissa W. Solo - 18/01/2022 Confirmed reviews ALL

A fantastic customer experience!.. made to feel very welcome nothing too much trouble

Dear Melissa W., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Friendly staff, great amenities

Customer review rating 4.5/5

Charlotte Families - 18/01/2022 Confirmed reviews ALL

Staff were all very friendly and helpful, especially as we have a small baby.

Dear Johannes K., Thank you for taking the time and trouble to complete a survey following your recent stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay. In regards to your parking, we agreed to leave your car keys with us as the family member was coming to collect it the same day, but the charges applies to all the guests. I am very sorry if that was not clear. Thank you again for sharing your observation, and we very much look forward to welcoming you again. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great service

Customer review rating 4.5/5

Mark O. Families - 18/01/2022 Confirmed reviews ALL

The staff at all levels was warm, welcoming and very helpful. My wife lost her bracelet and we were delighted to find that housekeeping had found it. Many thanks for a great experience.

Dear O Dell Mark S., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Location fab

Customer review rating 4.5/5

Anonymous Solo - 18/01/2022 Confirmed reviews ALL

All good.

Dear Michele M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Excellent One Night

Customer review rating 5.0/5

David G. Couples - 18/01/2022 Confirmed reviews ALL

I missed the turning to the Sofitel in the airport to start with (should have gone to ……………) but once there the pre booked car parking was easy with plenty of spaces. The reception staff were friendly and efficient and we were given a room upgrade. The room was excellent and spotlessly clean. The superking bed and the pillows were very comfortable and exactly to our taste. We would have been very happy to stay there for longer but Lanzarote beckoned early in the morning. We did not have a meal so I can’t comment on the food or restaurant. Checkout was very easy with just a key drop off for us as we did not have a bill to settle. We would definitely use again if the opportunity arises.

Dear D G., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope you had a fantastic time in Lanzarote. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great Start to the Holiday

Customer review rating 4.5/5

Paul W. Friends - 18/01/2022 Confirmed reviews ALL

Excellent location, pleasant staff, lovely rooms and very good facilities.

Dear Paul W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Superb

Customer review rating 5.0/5

Anonymous Solo - 18/01/2022 Confirmed reviews ALL

Lovely hotel and facilities. Great room with friendly and attentive staff at reception and bar. Perfect place to stay for terminal 5 flights.

Dear Patrick W., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Well located and good quiet hotel

Customer review rating 4.5/5

Anonymous Business - 18/01/2022 Confirmed reviews ALL

Well located and good quiet hotel ; good restaurant and great customer service.

Dear M., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Excellent for long layovers

Customer review rating 5.0/5

Flaher Couples - 18/01/2022 Confirmed reviews ALL

We stayed at Sofitel T5 for one night and it was the perfect choice for rest and recharge during our long trip. The room was spacious, clean, and very quiet.

Dear Faizel Ismail L., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Test & Rest - Excellent

Customer review rating 5.0/5

Joel W. Business - 18/01/2022 Confirmed reviews ALL

From check in to check out, fantastic. Helpful staff, PCR test was so convenient and the room was lovely too.

Dear Joel W., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Club room food extremely disappointing.

Customer review rating 0.5/5

Anonymous Couples - 18/01/2022 Confirmed reviews ALL

Deep fried food absolutely disgusting with no alternative on offer. Staff busy filling wine glasses so that you might not notice how the lack of edible food.

Dear Jayne C., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations. I do regret that you had issues with the food and service in the Club Millesime Lounge. Rest assured that we will use your comment to improve the service and quality of the food. Thank you once again for your honest feedback. Please advise me when you will next be travelling through Heathrow, and I would be delight to upgrade your room to one of our Junior Suites with access to the Club Lounge (subject to availability at the time of your stay.) Thank you, and we look forward to welcoming you again at the Sofitel London Heathrow. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Good location for T5

Customer review rating 4.0/5

Les H. Families - 18/01/2022 Confirmed reviews ALL

Very friendly staff, however, did not like the way yo number your rooms.

Dear Leslie H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your feedback about the room numbers - they are different to most of the hotels and confused many guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

EASY TO REACH USING A WHEEL CHAIR

Customer review rating 4.5/5

Mary J. G. Solo - 18/01/2022 Confirmed reviews ALL

I arrived in London after a five-week vacation in Nigeria. My British Airways flight from Abuja to London arrived after the departure of my ongoing flight from London to San Diego, California, which necessitated a one-night stay in London. I am handicapped and use a wheelchair for long distances so the fact that I could access the Sofitel Hotel by wheelchair was a plus for me. My only problem was the hotel price for one room for one night. It was quite expensive for me. I'm a single person, age 77 years, retired and on a fixed income.

Dear MARY G., Thank you for taking the time and trouble to complete a survey following your recent stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay. Please be advised our prices are regularly checked to be in line with other competitors. As an airport hotel, our purpose is to offer the best relaxing and less stressful experience to all of our guests. Once again thank you for your feedback, I hope that we will have the opportunity to welcome you back to the Sofitel London Heathrow in the near future. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great to be in walking distance to T5

Customer review rating 4.5/5

Row Couples - 18/01/2022 Confirmed reviews ALL

Just a one night stay before a lunchtime flight from T5. Super close, nice big bed, decent bathroom, great breakfast and friendly staff.

Dear Rowena T., Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We would appreciate if you could share your experiences with the TripAdvisor community, it would mean a lot to our ambassadors. https://www.tripadvisor.co.uk/UserReview-g528813-d677803-Sofitel_London_Heathrow-Hounslow_Greater_London_England.html Thank you again for sharing your experience, and we hope to see you again in the near future. Urszula Jastrzebska Quality & Brand Manager H6…

Outstanding service and superb facilities

Customer review rating 5.0/5

Gordon E. Couples - 17/01/2022 Confirmed reviews ALL

We love this hotel - superb location, quality facilities and outstanding staff. From our arrival to checking out staff, especially Deborah and Carla, were excellent - so helpful, considerate and engaging. Our short stay was so enjoyable and really relaxing. Even when we needed to have paper copies of our Fit to Fly certificates the team responded swiftly and efficiently.

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