Sofitel London Heathrow Hotel 5 stars

Great support from staff. Available thoughtful and helpful.

Easy check in, room spot on as usual - staff is awesome.

Reserved a day room and it was not available until well after 9am after flying overnight and be thoroughly exhausted.

The room and check in/express check out were excellent. However we were disappointed in the restaurant Vivre which plays loud, mind-numbing music. Have the courage to turn off the music. People--you will see--will appreciate a quiet environment in which they can have a peaceful dining experience and be able to speak with their dining partners without the invasion of the musical noise (never-ending drum beat, etc). My husband's found his curry dish disappointing--he felt it seemed like a reheated frozen dish. He's not suggesting that that's what it was but is commenting on the quality of the dish. He left most of it. Most of all, we would not return because of the invasive music. We would definitely return to Sofitel for the nice room accommodation. We simply would avoid the Vivre restaurant.

This is a great location but the hotel does not take advantage -- the staff does a great job and the facilities are well maintained

Easy check in ... a little confusing finding the room... a little more attention to direction on check in would help

A good stay overall, but I think housekeeping should refill the necessary amenities on a daily basis (schampoo, conditioner, etc). I had to call housekeeping almost every day since there was at least one of these missing.

Would come again!

Due to another company Event (Sales kick off) the hotel and all facilities (Restaurant, Bar, Gym etc.)were very crowded

After a long flight from Australia I was faced with a 12+ hour delay in Heathrow. The ability to shower and nap in peace was exactly what was needed. The staff coped brilliantly with my jet-lagged muddled brain and I was able to recoup well before the last short leg of my journey. I enjoyed afternoon tea and a drink at the bar before making the short trip to T5. Thank you so much!

With an unavoidable stopover of 13 hours at terminal 5 in Heathrow, even the attractions of the First Lounge looked a bit daunting. I decided to take a day room in the Sofitel attached to Terminal 5 as I had previously used it for overnighting for early flights. It was a good choice, as after a shower and a few hours rest I could continue working in comfort.

Staff terrific, coffee weak, no real cream, not enough seating in the main exhibition hall, terrible food tastes, prep and soured may wraps. People got sick at lunch Wednesday, some had food poisoning.

It was okay, however, my final invoice was wrong (a 224 pounds from the bar (15th Jan) instead of 24 pounds and still waiting to get it right). I was told it would be corrected but instead I see and additional expense in my account, so I request urgently to review it and correct it. If it is not done, I will reject the full invoice.

If traveling via Heathrow the Sofitel is the best choice.

Good stay