Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.5/5 13,388 reviews

Sofitel London Heathrow - Image 1
Sofitel London Heathrow - Image 2
Sofitel London Heathrow - Image 3
Sofitel London Heathrow - Image 4


Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2023

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
United Kingdom

GPS:51.4735, -0.4915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  13,388 reviews

TripAdvisor Rating  4.5/5  19,495 reviews

Certificate of excellence 2024

Another excellent stay at the Sofitel

TripAdvisor rating 5.0/5

729keithl Couples - TripAdvisor review

This is our second stay at the Sofitel hotel Heathrow and once again it was perfect. Our room was upgraded which was a very pleasant surprise that we really appreciated. The staff are so friendly and helpful, the rooms are very comfortable and quiet, which makes a good night’s sleep easy. We enjoyed a lovely meal and a drink in the restaurant. The connection to Terminal 5 makes it so easy to wonder across and check in. We’re staying here again later in the year so, yes, we highly recommend.

Very satisfied

TripAdvisor rating 5.0/5

Soi S Solo travel - TripAdvisor review

I visited Spa - Supervisor was very nice lovely and provided very high quality services. Her colleagues provided me excellent full body massage, another college provided me very good customer service at the counter, the lovely beautiful therapist provided me very excellent manicure and pedicure with gel finish also hand and feet massage. What made it so very friendly too that we all got very friendly chat about any thing. Very satisfied. They have provided me their names with the trip advisor card but I have lost most of card during my travel. Guest relation - I visited there last minute before my boarding. The supervisor was more than helpful and helped me to get my parcel ordered to be collected by Royal mail. This service and supervisor was excellent. My parcel still not collected successfully. I will contact the department to find out if there's any difficulty there. I stayed there in the hotel for 4 nights and everything was amazing. Top services. Definitely would recommend it and will come back again. Thank you.

Strana is great

TripAdvisor rating 5.0/5

john e TripAdvisor review

This is a very good place to spend a day or so in transit. The facilities and club are first class. The staff is friendly and helpful. In particular, Strana in the fitness center goes out of her way to be helpful and is at all times positive and friendly!

One night stay with the Sofitel Spa treatment

TripAdvisor rating 5.0/5

Ivan I TripAdvisor review

I booked a room for one night with the spa package included. The room was beautiful, clean and spacious. I had a facial treatment at the Sofitel Spa and it was absolutely amazing. Special thanks to the two lovely ladies at the spa Tanya (who performed the treatment) and Strana (who booked my appointment). Such a lovely, kind and friendly ladies. 100% recommended.


TripAdvisor rating 1.0/5

Wander20028531383 TripAdvisor review

Bad customer service from the duty manager / man wearing a suit behind the desk and the reason for this review is that there was discrimination about using the sofa chairs in the lobby and was having a very unreasonable senseless response to the situation.they should try and work on their customer service specially from the management team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 4,362 reviews 9.3/10 Location
  • 8,335 reviews 7.8/10 Room
  • 7,681 reviews 8.1/10 Service
  • 82 reviews 5/10 WiFi
  • 2,033 reviews 7.7/10 Cleanliness
  • 1,820 reviews 4.8/10 Value
  • 1,324 reviews 8.3/10 Breakfast
  • 39 reviews 2.1/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in London