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Sofitel London Heathrow Hotel 5 stars

Customer review rating 4.5/5 44,151 reviews

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Sofitel London Heathrow
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+ 22 Services

Hotel extras

  • On-site leisure facilities, including a gym and spa (spa closed)

  • Two restaurants, with a range of International dishes

  • Terminal 5 Rail Station is just a 5-minute walk away

  • Certified Covid-19 PCR saliva based self-administered test kit available

  • 45 meeting rooms on-site, ideal for business guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
Business services
  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Check-in from 14h00

Check out up to 12h00

  • National Express :  Heathrow T 5

  • Piccadilly Line :  Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Our accommodation(s)

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

Classic Room, Queen size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Classic Room, Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior room, king size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM - 2 Single beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

LUXURY TWIN ROOM, 2 single beds

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft

Accessible Classic room with Queen Bed and walk-in shower

Accessible room
  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft

Luxury Room, 2 single beds, Club Millesime Lounge access

Accessible room
  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Accessible Superior room with King Bed and bath

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft

LUXURY CLUB ROOM, Club Millesime Access, 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

LA BELLE EPOQUE

Type of cuisine: French

*CLOSED UNTIL FURTHER NOTICE* Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Menu (PDF)

Lunch

06:00 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIVRE - L'EXPERIENCE DES SAVEURS

Type of cuisine: Thematic cuisine

*CLOSED TILL FURTHER NOTICE* This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and desserts.

Menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TEA 5

Type of cuisine: Cafe

*CLOSED TILL FURTHER NOTICE* Settle into a sofa at the Tea Salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break from Heathrow.

Menu (PDF) Cocktail menu (PDF)

Lunch

10:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BAR PARISIEN

Non contractual photo

*CLOSED UNTIL FURTHER NOTICE* Le Bar Parisien invites you to experience French opulence, the glamour and the pleasure. Discover a magnifique selection of champagne, unique fine wine and a large variety of gins in a chic setting.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPHERE BAR & LOUNGE

Non contractual photo

*CLOSED TILL FURTHER NOTICE* Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309 m²

  • Maximum capacity: 1300 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

44,151 reviews

tripadvisor

TripAdvisor Rating 4.5/5

15,212 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Wonderful service

Customer review rating 5.0/5

Ben C. Families - 21/01/2021 Confirmed reviews ALL

Staying for one night, with adjoining rooms our family was treated to a wonderful experience, with helpful and know staff.

Dear Benjamin C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you and your family had an enjoyable experience and relaxing stay during these difficult times of COVID-19. It is a huge complement for us. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to.Thank you for your kind feedback, and we hope to see you again very soon. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Great Service from the staff

Customer review rating 5.0/5

Paul Couples - 21/01/2021 Confirmed reviews ALL

I had a complex schedule to keep with many different moving parts and having all the information was critical to making sure everything went smoothly. Svutlana was very knowledgeable and keen to share information to help me make the decision to stay at Sofitel. She made sure my requests were detailed into our reservations and that meant not having to worry about making other arrangements due to uncertainties. Another reason for the high score was that this particular hotel partnered with a test lab to provide the rest and test package which was also a big comtributor to us flying out of the UK. Will definitely recommend to friends, family and anyone else who isn't sure!!

Dear Paul L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is amazing to know that we could help you with all arrangements. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We love seeing our ambassadors being personally recognised and I know Svetlana will be thrilled to see her name! I would like to thank you time and feedback, we hope to see you again in the near future. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Consistently good

Customer review rating 3.5/5

Steve B. Couples - 21/01/2021 Confirmed reviews ALL

A review is perhaps unfair given the C-19 restrictions in place. What I can say is that very clearly client and staff care is a huge priority and this is reflected in the systems and processes in place. This was hugely reassuring. The marking is a reflection of limited access to communal areas and restaurants etc; all completely understandable.

Dear Steven B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to.Thank you for your kind feedback, and we hope to see you again very soon. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Well located

Customer review rating 3.5/5

Ig Business - 21/01/2021 Confirmed reviews ALL

Good stay during pandemic and lockdown. Decent cleaning practices. Because there weren’t many options available to eat, having broom service was great.

Dear Ira G., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to.Thank you for your kind feedback, and we hope to see you again very soon. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Layover

TripAdvisor rating 5.0/5

jamesfD325PO 21/01/2021 TripAdvisor review

Beautiful hotel with great airport access although i did find finding the hotel from the terminal a little difficult to start with. Friendly team. Room was very excellent just a shame that all the amenities were closed due to Covid. I was also upgraded free of charge to a larger room which was greatly appreciated.

Dear jamesfD325PO, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to learn you had a good stay with us at Sofitel London Heathrow. I am also glad to read that you were satisfied by the quality of your bedroom, I appreciate your feedback in regards of the signage at the Heathrow Airport but due to the Heathrow rules we have restricted numbers of signage that we are allowed to provide .. I would like to thank you for your kind feedback and we look forward to welcoming you back for another stay very soon. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

very good

Customer review rating 5.0/5

Terri B. Couples - 20/01/2021 Confirmed reviews ALL

fast checkin , very clean , comfy bed and very modern bathroom

Dear Terry B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to.Thank you for your kind feedback, and we hope to see you again very soon. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…
Customer review rating 4.5/5

Anonymous Solo - 20/01/2021 Confirmed reviews ALL

Professional from start to finish.

Dear Cliff B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

The staff were friendly.

Customer review rating 4.5/5

Dr. A. N. M. Solo - 20/01/2021 Confirmed reviews ALL

I would stay again.

Dear Dr.Angela M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Convenient and restful

Customer review rating 4.0/5

Dr P. A. Families - 20/01/2021 Confirmed reviews ALL

This is the perfect place to stay when flying from Terminal 5. It is very quiet, comfortable and we enjoyed room service due e, covid.

Dear Phillip A., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. Your feedback will be shared with all Sofitel Ambassadors, and will strive as a great example to encourage us to continue to give the service we strive to. Thank you for letting us know about the lights , I will inform relevant department to investigate it further. Thank you for your time and feedback, I hope we will get a chance to Welcome you again in our Hotel . Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Excellent service during difficult times

Customer review rating 5.0/5

Peter D. Couples - 19/01/2021 Confirmed reviews ALL

We checked in because BA had not allowed us to board our flight in time so we got bumped to the next day. This also meant we had to get new COVID tests done. When we checked in the staff were excellent and offered us a package that include a COVID test done overnight. They made the entire experience extremely smooth and efficient. Would definitely stay again.

Dear Peter D., Thank you for taking the time to review our hotel following your recent stay with us. It is always a pleasure to receive positive feedback. I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. I will make sure to share your comments with our entire front of house team. I am sure that this feedback will serve as an encouragement to our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Perfect pre- or post-flight relaxation

Customer review rating 5.0/5

Dennis E. Solo - 19/01/2021 Confirmed reviews ALL

My existing reservation at another Heathrow hotel was canceled. This was the perfect substitute - newest to T5. So much nearer and top quality service and accommodation. Extra bonus was early checkin and late checkout so you can really spend time here relaxing, not just a night.

Dear Dennis C E., Thank you for taking the time to review our hotel following your recent stay with us. It is always a pleasure to receive positive feedback. I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. I will make sure to share your comments with our entire front of house team. I am sure that this feedback will serve as an encouragement to our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Ok convenient

Customer review rating 3.5/5

Anonymous Solo - 19/01/2021 Confirmed reviews ALL

The room was adequate and the location made things easy, parking was safe and reliable. My overall experience although satisfactory was marred by the constant banging noises from above which made it difficult to sleep soundly.

Dear K S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. Thank you for sharing your expeirnce , I am sorry to read that your stay was disturb by some noise comming from the room above . I am sure that our team would change the room if you would advise us about the issue . I hope we will have another chance to welcome you again in Sofitel London Heathrow. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Not great

Customer review rating 2.0/5

A T. Couples - 19/01/2021 Confirmed reviews ALL

Whilst the upgrade was welcome, the room aircon failed in the middle of the night which made sleeping difficult. We had lots of luggage and despite asking for assistance at check-out this failed to materialise so we had to lug 7 suitcases ourselves. We mentioned our issues to the manager on duty who said we could have moved rooms in the middle of the night which is far from ideal. A very modest gesture of points was offered as an apology.

Dear Mr. H. Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations. I was most concerned to hear about the issue with air condition and luggage assistant. Mr. Hrwood I would like to assure you that we take complaints very seriously and I would like to thank you for bringing these shortcomings to our attention. When for a reason we do not meet our guest’s, expectations it is our responsibility to resolve any issues immediately and fairly to your satisfaction or to offer an alternative solution that is equal or better. I am deeply sorry that on this occasion we let them down and their left the hotel feeling disappointed with the way their experience was handled. If you wish to return to the hotel, which I sincerely hope to have the pleasure of welcoming you back, I will be happy to offer a complimentary upgrade on their next stay to a Luxury room with breakfast when booking a Classic. Please contact myself directly to make any future bookings and do not hesitate to let me know if there is anything further that I can do for you. We take your comments extremely seriously and I would like to thank you for your time in bringing them to our attention Yours sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Very Comfortable

Customer review rating 4.5/5

Keith R. Business - 19/01/2021 Confirmed reviews ALL

Stay was really good, nice clean rooms, really good food and efficient room service.

Dear Keith R., Thank you for taking the time to review our hotel following your recent stay with us. It is always a pleasure to receive positive feedback. I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Makes our Heathrow’s stays a joy

Customer review rating 4.0/5

David W. Business - 19/01/2021 Confirmed reviews ALL

We always try to stay overnight before we fly because it banishes the stress of driving and flying on the same day. Accor has finally made this great airport a really agreeable place and eat (ah Belle Epoch, we miss you). Covid has been a blight but Accor still makes our flights to Paris or Bordeaux more comfortable. Later this year it will be China and Japan. Live beautifully.

Dear David W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am very pleased to learn that you had an enjoyable experience and relaxing stay during these difficult times of COVID-19. It is a pleasure to see a comment from our regular guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Good stay

Customer review rating 5.0/5

Mrs J. C. Solo - 18/01/2021 Confirmed reviews ALL

Everybody worked extremely hard to ensure I was safe, and everything was geared to dealing with the virus, with special attention to make sure guests were fed and watered. The hygiene was top priority and it worked well to make my visit great.

Dear J C., Thank you for taking the time to review our hotel following your recent stay with us. It is always a pleasure to receive positive feedback. I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. I will make sure to share your comments with our entire front of house team. I am sure that this feedback will serve as an encouragement to our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Well located

Customer review rating 4.0/5

Marja-liisa T. Solo - 18/01/2021 Confirmed reviews ALL

Friendly staff, special thanks to night duty personnel.

Dear Marja_Liisa T., Thank you for taking the time to review our hotel following your recent stay with us. It is always a pleasure to receive positive feedback. I will make sure to share your comments with our entire front of house team. I am sure that this feedback will serve as an encouragement to our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Fabulous location

Customer review rating 5.0/5

Anne Solo - 18/01/2021 Confirmed reviews ALL

Hotel location is fantastic. I was travelling alone & my connecting flight was the next day. Terminal 5 is just a few minutes walk away. Room service was lovley. Staff were very friendly & helpful. A delight to stay here. Would have no hesitation staying here again!

Dear Anne C., Thank you for taking the time to review our hotel following your recent stay with us. It is always a pleasure to receive positive feedback. I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. I will make sure to share your comments with our entire front of house team. I am sure that this feedback will serve as an encouragement to our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

A very good experience woth my stay

Customer review rating 5.0/5

Olawale Solo - 18/01/2021 Confirmed reviews ALL

Wonderful!

Dear Olawale B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Excellent location

Customer review rating 4.5/5

Ms Solo - 18/01/2021 Confirmed reviews ALL

Everything about this stay was excellent except for the mattress (which was very uncomfortable).

Dear Marian S., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. However I am sorry to learn that you did not find the mattress comfortable in your room and will escalate this to our housekeeping management team to follow up internally. We generally receive wonderful compliments on our Sofitel 'MyBed' so it is disappointing to read that you felt the opposite. I do hope this isolated incident has not deterred you from staying with us in future as I can assure you that what you experienced is far from the norm. Thank you again for sharing your experience, and we hope to see you again very soon . Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

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