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Sofitel London Heathrow Hotel 5 stars

Customer review rating 4.5/5 42,637 reviews
Sofitel London Heathrow
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+ 22 Services
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Room 1

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Hotel extras

  • On-site leisure facilities, including a gym and spa

  • Two restaurants, with a range of International dishes

  • Terminal 5 Rail Station is just a 5-minute walk away

  • Located next to London Heathrow Airport

  • 45 meeting rooms on-site, ideal for business guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Due to the current situation, we inform you that our hotel is temporarily closed. For upcoming reservation, the hotel will contact you directly.

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD
london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Contact email

Check-in from 14h00

Check out up to 12h00

  • National Express :  Heathrow T 5

  • Piccadilly Line :  Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Our accommodations

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

Accessible room

Classic Room, Queen size Bed

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Accessible room

Classic Room, Twin Beds

  • Max. number of persons: 3
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Accessible room

Superior room, king size bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Accessible room

SUPERIOR ROOM - 2 Single beds

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

LUXURY TWIN ROOM, 2 single beds

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
Accessible room

Accessible Classic room with Queen Bed and walk-in shower

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
Accessible room

Accessible Superior room with King Bed and bath

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
Accessible room

LUXURY CLUB ROOM, Club Millesime Access, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

LA BELLE EPOQUE

Type of cuisine: French

Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIVRE - L'EXPERIENCE DES SAVEURS

Type of cuisine: Thematic cuisine

This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and dessert stations. Dine al fresco on seasonal meat, fish and vegetarian dishes, with a glass of beer or fine wine.

Menu (PDF)

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TEA 5

Type of cuisine: Cafe

Settle into a sofa at the Tea Salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break from Heathrow, the tea salon is open all day, every day for coffees, cold drinks, light meals and homemade pastries.

Menu (PDF) Cocktail menu (PDF)

Lunch

07:00 - 19:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

08:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BAR PARISIEN

Non contractual photo

Le Bar Parisien invites you to experience French opulence, the glamour and the pleasure. Discover a magnifique selection of champagne, unique fine wine and a large variety of gins in a chic setting.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPHERE BAR & LOUNGE

Non contractual photo

Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served during televised sport games.

Menu (PDF)

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309 m²

  • Maximum capacity: 1,300 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

42,637 reviews

tripadvisor

TripAdvisor Rating 4.5/5

15,045 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A Safe Haven

Customer review rating 4.5/5

Jeanett R. Solo - 12/04/2020 Confirmed reviews ALL

I was lucky to book the last remaining room after finding my final flight of three in one day had been cancelled. This was during the Covid 19 outbreak. Staff were welcoming & I had a wonderful nights sleep before heading home. Cant fault it.

Dear Jeanette R., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Lane Front of House Manager Sofitel London Heathrow

Good location and satisfactory stay under the virus lock down situation.

Customer review rating 4.5/5

Brian Couples - 04/04/2020 Confirmed reviews ALL

Good, could improve the food situation, but under the new untried circumstances because of Covid-19 the situation was acceptable.

Dear Brian H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However i am disappointed to read about your dining experience. Naturally this is not the norm here at Sofitel London Heathrow. Unfortunately due to the current pandemic we must follow the mandates given by the government. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Mention Reception Supervisor

Stressful

Customer review rating 4.5/5

Alasdair M. Solo - 03/04/2020 Confirmed reviews ALL

An enforced 2 night stay owing to Coronavirus travel disruption. Grateful to find a place to stay while awaiting flight home but disappointed to see standard rates maintained despite the almost complete unavailability of normal hotel services and facilities. Fetch your own "room service" breakfast order lost on day 2. Difficulty communicating with some hotel staff owing to their poor command of English. I appreciate the hotel had to comply with government restrictions but there is no escaping the fact that it was an unsettling experience and, given the cost, poor value for money.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am disappointed that our prices did not meet your expectations. Please be advised that our prices are regularly checked to be in line with other competitors. As an airport hotel, our purpose is to offer the best relaxing and less stressful experience to all of our guests. Thank you for your feedback regarding the price and your breakfast experience. However please be aware the price might be different on the online channels as it all depends on the terms and conditions and what is included in the rate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Stephane Mention Reception Supervisor

Terrible Bed

Customer review rating 4.5/5

Ketan V. Solo - 02/04/2020 Confirmed reviews ALL

You have the most awful bed. Your body is uneven and it is very difficult to sleep on it. Premier inn provide a much better bed for about a quarter of the price that you charge per night. A complete rip off, a decent night's sleep is not too much to ask for, how can you have such awful beds ?

Dear Ketan V. Thank you very much for sharing your honest feedback following your stay at Sofitel London Heathrow. I am sorry to learn of the issues you encountered on your recent stay and feel disappointed that you have been left with a negative impression of the hotel. Providing outstanding service is something we pride ourselves on, however, it is clear we fell short on this occasion. Please accept our sincere apologies. Your observations regarding the quality of the beds are greatly appreciated, I have shared this matter with the relevant managers to take the appropriate measures to avoid any re-occurrence in the future. I do hope this isolated incident has not deterred you from staying with us in future as I can assure you that what you experienced is far from the norm. Lastly, I would like to kindly request you to contact our Guest Relations Team on H6… to discuss this further and gain more details of your stay. Thank you again for sharing your concerns - we hope to welcome you back in the future at some point for a better stay. Kind Regards, Stephane Mention Reception Supervisor
Customer review rating 4.5/5

Erik O. Business - 02/04/2020 Confirmed reviews ALL

Under difficult times due to COVID19, the staff was very responsive and professional

Dear ERIK JEROME O., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephane Mention Reception Supervisor

Quiet and safe in the time of Covid 19

Customer review rating 4.5/5

David S. Couples - 31/03/2020 Confirmed reviews ALL

Quiet and safe in the time of Covid 19.

Dear David S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Amazingly Helpful

Customer review rating 4.5/5

Janet W. Couples - 31/03/2020 Confirmed reviews ALL

I arrived at Heathrow on one of the last flights from Bangkok and although had a cancelled reservation for April, the front desk were able to accommodate us for the night. they couldn't have been more helpful. The room was supremely comfortable and after an arduous journey just to get back to the UK, it felt even more luxurious than usual. I would recommend this hotel to anyone when they are operational again after this awful emergency is passed

Very good after a long flight

Customer review rating 4.5/5

Robert F. Couples - 31/03/2020 Confirmed reviews ALL

Nice rooms and beds we stay at Sofitel quite often in other countries

Dear Robert F., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback.I am very pleased to know you had a good night sleep . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

As good as usual

Customer review rating 4.5/5

James Couples - 30/03/2020 Confirmed reviews ALL

Always positive. We stay here a few times each year and it's always good. Difficult times right now but excellent service maintained.

Location and hotel inside environment war wonderful.

Customer review rating 4.5/5

S. Solo - 30/03/2020 Confirmed reviews ALL

Good experience and professional staff.

Dear Aminullah S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Exceptional experience

Customer review rating 4.5/5

Stefan M. Couples - 30/03/2020 Confirmed reviews ALL

We were very impressed by the extreme willingness of the staff to provide the best service, especially under the restrictive conditions of corona virus crisis.

Dear Stefan M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

well located to airport.

Customer review rating 4.5/5

Bonnie Couples - 30/03/2020 Confirmed reviews ALL

Would have like to know that restaurant was open for breakfast .

Disappointed by the food.

Customer review rating 4.5/5

J M. Solo - 30/03/2020 Confirmed reviews ALL

Also, the morning meal was cold and unappetising. There was no excuse for this as I had returned quickly to my room. Normally I would have returned it but I was jetlagged after a flight from Bangkok the previous day.

Well located, welcoming staff, excellent service, clean and beautiful.

Customer review rating 4.5/5

Erla B. Solo - 30/03/2020 Confirmed reviews ALL

Welcomed by staff from first encounter to last, accommodations excellent, hope to stay longer next time.

Overnight stay to help us recover from our journey back to U.K.

Customer review rating 4.5/5

Phil Couples - 30/03/2020 Confirmed reviews ALL

Last minute booking, very pleased that allowed in to our room despite early arrival. Obviously things were very restricted but quite comfortable and didn't make use of the restaurant as was closed for a private party. Ventilation system not working initially but soon fixed when we reported it.

Customer service was below any expectation

Customer review rating 4.5/5

Gilad G. Business - 30/03/2020 Confirmed reviews ALL

I have arrived to to the hotel in the afternoon after a 24 hours journey from Australia, with another flight ahead of me in the next day. In the flights, I hardly ate anything because of the virus situation. To my question, the receptionist advised me that breakfast is available between 6-9am (or 10am). When I left the room in the morning, I have been told in reception that breakfast should have been ordered to the room, and since I have not ordered, there is no breakfast for me. Needless to say none of it was told me when I checked it. The receptionist brought me a box with milk (I do not drink dairy) some serial and orange juice. With all due respect, I did not expect anything like that from the Sofitel. I travel A LOT, and that was a slap in the face for a full rate airport hotel. It will be the last time I will dare to get a room in your hotel chain. You could have offered me a voucher to the M&S supermarket downstairs, at least.

Fine, not luxury

Customer review rating 4.5/5

Anonymous Families - 30/03/2020 Confirmed reviews ALL

Personal we’re accommodating and nice. Accommodations showed wear and bathroom floor mat was stained. Breakfast was prepaid but due to the COVID outbreak organized poorly with diminished selection.

convenient location for Heathrow T5

Customer review rating 4.5/5

Jonathan R. Couples - 30/03/2020 Confirmed reviews ALL

room was comfortable, however light switches very poor.

Dear Jonathan R., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I am pleased to know you had a good night stay with us but at the same time I am disappointed to read that you overall experience wasn't the best one. If you decide to stay with us again please contact me directly and I will be more than happy to offer you complimentary upgrade to a Luxury room. Please contact me directly on H6… Thank you again for sharing your experience, and we hope to see you again. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

Well located

Customer review rating 4.5/5

Anonymous Solo - 30/03/2020 Confirmed reviews ALL

Understandably the spa wasn't open during my visit, though I do wish that came with a discount on the room!

Dear Jennifer N., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. Please be aware Spa treatment is not included in your room rate , all the treatments are chargeable. Access to hydro pool /sauna and gym is chargeable £25. Due to the current situation we have to follow government advise and we had to close both SPA ans Fitness facilities. I hope we will have a chance to welcome you again and the near future where you could experience a full service in Sofitel London Heathrow. Please feel free to contact me directly and I will be more than happy to make your stay enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…

LOved this hotel!!!

Customer review rating 4.5/5

Hugh Families - 30/03/2020 Confirmed reviews ALL

Wonderful experience for me and my family.

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