Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,169 reviews

Best price
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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,169 reviews

TripAdvisor Rating  4.6/5  21,981 reviews

Certificate of excellence 2025

I want to rate 5 but only 3 circles appeared.Tiani,Marilyn and Krishna and the chef were excellent. So I rate them a 5

TripAdvisor rating 3.0/5

Coastal26375017068 TripAdvisor review

I rate them 5 Tiani,Marilyn Krishna and the chef excellent. They made my stay and others homely . Please acknowledge them

Excellent stay at Heathrow

TripAdvisor rating 5.0/5

530petert TripAdvisor review

A two night stay at Sofitel Heathrow. I confess to having a soft spot for Sofitels - a brand that always seems to err on the side of generosity- and Sofitel Heathrow did not disappoint. Very comfortable room, staff managing to quietly and unobtrusively anticipate guests needs - just very very well organised. Breakfast - served by Aga and team was a revelation. Beautifully done, extraordinary fruit salad and well made coffee(s). On both mornings. This young lady is set for a meteoric career in hospitality. All in all a very good experience. Thank you.

Experience so far

TripAdvisor rating 5.0/5

PPTM M TripAdvisor review

The staff here are very sweet and kind. Especially, the experience I've got during my breakfast time was amazing! I've got 'Angela'; she's taking care of me so well. Worth visiting!!

Helpful service

TripAdvisor rating 5.0/5

rishabh_handay TripAdvisor review

Had a good experience and Richard was super helpful with the queries I had around late night food options. He was kind enough to go over the menu for me and give helpful advice.

Disappointed

TripAdvisor rating 2.0/5

ash s TripAdvisor review

Stayed a few times, this time we weren’t happy. Door banging all day and all night and I mean CONSTANTLY! I appreciate it’s a airport hotel people coming and going and have stayed in god knows how many over the years, this was a 2 night stay over and I don’t think we will be staying again. Lovely reception but didn’t find the receptionist particularly friendly. Had room service food wasn’t hot and definitely not worth what you pay, the young guy who delivered it to the room was very sweet and friendly as was the guy who brought the cases to our room, there was a dripping noise constantly which we reported on the first night as it kept us awake. The sink kept blocking the water taking ages to disappear. The receptionist seemed uninterested. The air conditioning wasn’t working. Yes it was December but the room was stifling. Was told maintenance we’re trying to fix it. Was just disappointed on this occasion as like I’d said we have stayed there twice before. The one thing I didn’t like especially was as you get out the shower you couldn’t stand directly on to a mat or towel as the glsss door pushed it away as you opened it, the floor was very slippery, so just be careful. Great location for terminal 5. The room was nice. We had a king room. Have unfortunately booked on our return from the USA, but won’t be booking for a long haul in February 2026.

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Other web-users rate our hotel

  • 4,910 reviews 9.3/10 Location
  • 9,407 reviews 7.8/10 Room
  • 8,270 reviews 8.3/10 Service
  • 118 reviews 5.1/10 WiFi
  • 2,231 reviews 8.1/10 Cleanliness
  • 2,017 reviews 4.3/10 Value
  • 1,426 reviews 8/10 Breakfast
  • 1,066 reviews 5.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.