Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,880 reviews

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Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,880 reviews

Customer review rating 2.5/5

Frances L. Solo - Confirmed reviews ALL

Was in a room where there was a constant background noise. Couldn’t pin down where from. So loud kept waking me up

Dear Frances L., Thank you for your feedback. I am very sorry to hear that a persistent background noise disturbed your sleep. A restful night is especially important before or after travel, and I regret that this was not your experience. Your comments have been shared with our Engineering team so the room can be thoroughly checked for any mechanical or environmental sources of noise. Thank you for bringing this to our attention. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 4.5/5

Raymond E. Business - Confirmed reviews ALL

Great room, good food but drinks are expensive

Dear Raymond E., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 5.0/5

Lis F. Families - Confirmed reviews ALL

Ignatius at reception was great!!!

Dear Lis F., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 5.0/5

Kevan W. Couples - Confirmed reviews ALL

Booked our usual Sofitel overnight stay for an early flight from T5, and noted that La Belle Epoque had a special 6 course Valentine's menu (with champagne) which looked fabulous. We made our reservations and were then given an upgrade to a suite.. complete with Valentine's decorations (what a surprise!) Dinner was AMAZING, and the room was LOVELY. A truly delightful evening for the beginning of our holiday away. Thank you so much!

Dear Kevan W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 4.5/5

Andrew N. Business - Confirmed reviews ALL

The staff is very friendly and helpful. The rooms are extremely clean and comfortable. The food and drink is fantastic. A great, modern hotel, and it does not get any more convenient when traveling through terminal 5.

Dear Andrew N., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Other web-users rate our hotel

  • 5,005 reviews 9.4/10 Location
  • 9,651 reviews 7.7/10 Room
  • 8,458 reviews 8.4/10 Service
  • 124 reviews 3.8/10 WiFi
  • 2,294 reviews 8.1/10 Cleanliness
  • 2,038 reviews 4.3/10 Value
  • 1,445 reviews 8.1/10 Breakfast
  • 8 reviews 0/10 Sustainability

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