Sofitel London Heathrow

Customer review rating (ALL Rating) 4.4/5 10,093 reviews

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2022

  • Rosette-winning restaurants, La belle Époque and Vivre

ALLSAFE approved hotel

Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

All 605 rooms blend comfort with elegant design. The Sofitel MyBed designed exclusively for Sofitel, complimentary WIFI, mini fridge and soundproof windows are just some of the smart lifestyle touches at Sofitel London Heathrow.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  10,093 reviews

TripAdvisor Rating  4.5/5  17,294 reviews

Exceptional

TripAdvisor rating 5.0/5

Maree B TripAdvisor review

First night back at the Sofitel after eight years and it was fabulous. We thoroughly enjoyed the atmosphere and attention to all guests needs. Well done to Rabina, Victor, Ronaldo and chef Aravind. The food and service was exceptional.

Dear 490mareeb, Thanks for your review, we are pleased you enjoyed your recent stay and overall attention to detail. All employees are attentive, friendly and passionate about service, great to see the team looking after you so well. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

A++ experience

TripAdvisor rating 5.0/5

Naseema M TripAdvisor review

This is a top tier hotel! What a perfect stay for our extended layover in London. The staff is lovely and the room is quite nice. Beds are comfortable - great pillows! Shower was nice and hot! We also enjoyed club access. The staff - Robina, Victor, Ronaldo, Krishna and Chef Aravind really took time to make sure that we were happy with everything. 10/10 service and the food was delicious!

Dear Resort43442380453, Thanks for your review, we are pleased you enjoyed your recent stay and overall service standards. The hotel is ideal to unwind and relax, rooms are spacious and employees attentive and helpful. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

Great stay

TripAdvisor rating 5.0/5

SgtRoo TripAdvisor review

This was an excellent choice for the night prior to our early morning flight from terminal 5. The room was great and we particularly liked the tv in the bathroom! All the staff we had contact with were extremely friendly and couldn’t do enough for us. A particular shout out to Abhi who was on reception who was really helpful in organising a wheelchair for my wife and Darshana for taking our luggage to our room. We will definitely use this hotel next time we fly from Heathrow.

Dear SgtRoo, Thanks for your review, we are pleased you enjoyed your recent stay. Our reception team is attentive and passionate about service, great to see Abhi giving you such an amazing welcome, we are proud to have him in our team, thanks again for your feedback. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

Great service

TripAdvisor rating 5.0/5

Daydream47667599473 TripAdvisor review

Service in milesme lounge was exceptionally good. Thank you Arabian - always smiling - Gilroy - always attentive- and chef Aravind - well-presented and tasty food. Reception was also helpful and room was perfect.

Dear Daydream47667599473, Thanks for your review, we are pleased you enjoyed your recent stay. The Club Millesime is ideal to unwind, relax and indulge in delicious treats, service is attentive and guests love gathering there, thanks again for your amazing comments. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

Excellent service

TripAdvisor rating 5.0/5

Katrina V TripAdvisor review

We had an excellent experience while visiting. We received warm welcome in Sphere bar from Jesley & his team. Thank you Jesley, Lavi & Constantin for making our evening special. They warm welcome & hospitality was outstanding. We ordered cocktails, usually we go for espresso martini however Jesley suggested Captain's pie which was made by Constantin & was made to perfection. What a good start of the evening. We will be back.

Dear 47katarinav, Thanks for your review, we are pleased you enjoyed your recent stay. Sphere bar is very popular offering fantastic cocktails, finest wines and attentive service, great to see the team looking after you so well. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

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Other web-users rate our hotel

  • 2,725 reviews 9.1/10 Location
  • 5,472 reviews 7.7/10 Room
  • 5,633 reviews 8/10 Service
  • 66 reviews 3.8/10 WiFi
  • 1,382 reviews 7.9/10 Cleanliness
  • 1,236 reviews 4.3/10 Value
  • 843 reviews 8/10 Breakfast
  • 149 reviews 3.2/10 Wellness Area

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