Sofitel London Heathrow Hotel 5 stars

Arrived to discover that HOliday Extras booking was parking only at twice the price hotel offered for room and parking , great praise for Alinta on reception for rescuing the situation for us , will only book direct in futute as no help at all from holiday extras who added insult to injury by refusing a credit note . Well done to the hotel great room and excellent food provided great start to holiday !

Really happy with how we were treated and our stay was comfortable and a great experience thank you.

We have used the Sofitel several times and it is perfect for an early departure from T5. Excellent service and good rooms this time as usual. The restaurant is quite expensive, with few alternatives in the vicinity.

Hotel felt very clean and I liked the Covid-19 measures. Deborah at the front desk was excellent and Vlad in the restaurant was fantastic.

Loved our stay nothing was a problem, walk to terminal eased travel plans

Good experience given the current situation in relation to all things travel.

From the moment I arrived I was made to feel like a valued guest. The whole experience, from the check in to the check out was luxurious. The room was spotless and the bed was opulent. I had an excellent night’s sleep and after a good breakfast, enjoyed a short stroll to the airport terminal and began my journey. I will definitely be staying at the Sofitel again, before each journey.

From the warm and efficient welcome that we received, to the attentive service we experienced in the restaurant/bar, I can't fault our overnight stay.

We stayed at the Sofitel for one night prior to an early flight. It’s a bit of a maze to find the hotel from the terminal, but the route is nicely styled. When we arrived at reception it was busy and a bit chaotic. The reception area is laid out so badly with the water feature simply in the way with guests unsure where they should queue. I checked in online as requested, but this literally made no difference as I still had to queue with everyone else. Management seemed more bothered about getting dining reservations made while people were queuing than actually getting people checked in. At check in we were offered access to the Club Lounge for a “discounted” £50, which we declined. We were however given a complimentary upgrade to a Luxury room. The room itself was fine. Bland and brown, a decent size but the space wasn’t well used. There was ample room for a couple of comfy chairs, but there’s was only one. The air conditioning was effective but rattled the whole time. We ate at the bar where service was attentive and swift. The food was good, but they’ve chosen not to serve any desserts in the bar which was a bit weird. You were steered towards the restaurant of that’s what you wanted. We didn’t bother. Overall this hotel seems to be trading solely on the fact that it’s connected to T5. In the future I think we’re likely to stay at another terminal and just jump on a bus to T5 as the Sofitel offers poor value compared with other nearby properties.

From the car meet and greet we assumed there would be signs from departures unfortunately there wasn’t. There was only signage when you entered one of the lifts not on the outside. Otherwise we had an excellent stay, hotel was lovely and clean. Staff are very friendly. Very convenient hotel to stay for an early flight with a walk through to terminal 5. We’d stay here again. Only slight criticism is the use of twinings tea bags in the room which are completely in biodegradable - a little Easy change hotels could make to improve their plastic footprint in the age where we are throwing away so much single use plastic.

Booking was easy. Checking in on line was easy. The car park had empty slots. The reception was well organised, with friendly and helpful staff. The room was spacious, comfortable and clean. And the restaurant was as I remembered it: a special place to be, with the same staff members as last year. It was great to be back.

Greeted with care and respect all information passed on clearly great experience

Very polite and courteous staff. Experience obviously somewhat different to usual due to Covid precautions - which were all managed very well.

Covid measures were good and not intrusive. Check in online makes for seamless arrival. Beds are always comfy and rooms quiet. Towels large and soft. We always stay here if we are at Heathrow terminal 5 because it is convenient and a welcome oasis.

The man on reception who served me was immediately aware I was profoundly deaf and with wearing masks its very difficult for me to communicate, he immediately got a paper and pen and wrote everything down. To be thats being proactive