Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,584 reviews

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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,584 reviews

TripAdvisor Rating  4.6/5  22,154 reviews

Certificate of excellence 2025

Sofitel experience

TripAdvisor rating 5.0/5

Paul B TripAdvisor review

Good service and the was excellent Sujee was friendly and helpful The tea 5 saloon is highly recommended

THE standard for Airport hotels

TripAdvisor rating 5.0/5

Andrew M TripAdvisor review

Top facilities and exemplary customer service throughout the hotel. Special shout out to Sujee in the Tea5 bistro and to the ever positive omelette chef at breakfast

No great this time

TripAdvisor rating 3.0/5

tonyvrr3 TripAdvisor review

We stay here a lot and normally we give it 5*, unfortunately this time it’s only a 3*… On the positives Bar/ restaurant / staff /location all great Negatives Hotel looking tired particularly in bar area Our room Could not get the shower up to temperature and kept going cold. The bath tub was falling apart No conditioner in the dispensers The gym is small but good enough, however if you want a sauna is £40 to enter spa or free if you book a treatment It’s ludicrous if you want a sauna after a long flight to have to £40… It’s disappointing

A cut above

TripAdvisor rating 5.0/5

Andy B Couples - TripAdvisor review

Excellent hotel cut above the normal airport hotels . From moment we got out of our taxi the staff , baggage , reception , catering and room cleaning have been excellent . Friendly helpful and efficient Our breakfast was excellent and made very special by Marilou who served us well . So helpful And friendly , an ideal start to the days travel . Overall hotel facilities high quality and impeccably clean . Food is excellent .

Outstanding business lounge experience

TripAdvisor rating 5.0/5

Phillip W TripAdvisor review

Highly recommend Sofitel T5 business lounge experience. In particular, the customer service provided by Sujee and Ronaldo is outstanding and to be commended. Friendly, professional and caring.

Dear Phillip W, Thank you for sharing your recommendation and kind words about our business lounge experience. We are delighted that you found the service friendly, professional, and caring. Your recognition of Sujee and Ronaldo is greatly appreciated. Our team takes pride in delivering attentive, polished service that enhances each guest’s journey. We look forward to welcoming you back to Sofitel London Heathrow soon. Kind regards Mohammed Serhan Hotel Manager

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Other web-users rate our hotel

  • 4,983 reviews 9.4/10 Location
  • 9,542 reviews 7.8/10 Room
  • 8,391 reviews 8.4/10 Service
  • 120 reviews 4.4/10 WiFi
  • 2,264 reviews 8.1/10 Cleanliness
  • 2,045 reviews 4.3/10 Value
  • 1,446 reviews 8/10 Breakfast
  • 1,081 reviews 5.7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.