Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.5/5 14,887 reviews

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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2023

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  14,887 reviews

TripAdvisor Rating  4.5/5  20,254 reviews

Certificate of excellence 2024

Amazing Aartee!

TripAdvisor rating 5.0/5

Chrislaw1971 Business - TripAdvisor review

What a great welcome! I travel the world and each time I’m here I seem to be welcomed by the best concierge around….Aartee, every hotel should have an Aartee! Pleasant, knowledgable and always with a smile, Sofitel should get her to train the rest of the staff on how to deal with customers!

Somewhere between a three and a four ....

TripAdvisor rating 4.0/5

alison29 TripAdvisor review

I stayed at the hotel this weekend and its somewhere between a three and a four .... its certainly not spotless, the bathroom I had was clean but there was dirt in bathroom cups and the bath wasn't overly clean. Bed was super comfy but again window sills etc were a bit grimy. No tissues too, I did notice that and rather scrimpy on the toilet roll too. The TV was not great, I know you're not staying there to watch the tv but if you put one in then make it a decent one. The remote was filthy and I had some kind of version of Freeview, very limited channels and my remote didn't work properly either. Whereas my friends in different rooms had completely different TVs, in sizes and had different channels. One of us had HD, I didn't. Very odd - should be more uniform. Having said all this its soooo handy for LHR Terminal 5, literally a 5 min walk and the staff we encountered were super friendly. I was a bit disappointed though for the price, expected a bit more.

Rip off hotel that charges you at every point

TripAdvisor rating 3.0/5

Dreamer18043525718 Solo travel - TripAdvisor review

Overly expensive hotel but they have a captive audience so I guess they can charge what they want paid £170 for room had to pay £30 to use the sauna for which was a rather nasty surprise given I’ve already paid £170 for the night I must say having travelled extensively around the world this is the only hotel one has come across that does this sort of thing really is desperate stuff Accor then ordered a bugger to one’s room £25 for a soggy burger with one onion ring and a few cold fries shame on you Accor one will take his business over to terminal 4 from now on ENDS.

Good hotel and very handy for T5

Customer review rating 4.0/5

Alan T. Couples - Confirmed reviews ALL

Only two check-in staff meant a 10 minute wait on arrival, but staff were welcoming and helpful. Room was clean, and well presented but had an internal atrium view so no fresh air or outside view possible. Communal spaces are pleasant. The bar is quite expensive. Connected to T5, this is a very handy place to stay if you have an early flight booked! Easily recommendable.

Convinient airport hotel

Customer review rating 4.0/5

Wendy J. Solo - Confirmed reviews ALL

Was good

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Other web-users rate our hotel

  • 5,063 reviews 9.3/10 Location
  • 9,385 reviews 7.9/10 Room
  • 8,458 reviews 8.1/10 Service
  • 97 reviews 5.2/10 WiFi
  • 2,266 reviews 8/10 Cleanliness
  • 2,040 reviews 4.6/10 Value
  • 1,548 reviews 8.2/10 Breakfast
  • 6 reviews 1.2/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.