Sofitel London Heathrow

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Sofitel London Heathrow

Customer review rating (ALL Rating) 4.5/5 6,520 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Certified Covid-19 PCR saliva based self-administered test kit available.

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Park and Fly packages are limited, please check availability before your arrival.

  • Awarded restaurants, all day dining, tea salon and a relaxing bars.

Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

Telephone +44 20 8757 7777

Fax +44 20 8757 7701

Contact email

  • National Express:  Heathrow T 5

  • Piccadilly Line:  Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0km / 0 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25km / 15 miles

  • By train

    LONDON ST PANCRAS At 18km / 11 miles

  • By train

    LONDON WATERLOO At 29km / 18 miles

  • By train

    PICCADILLY LINE T5 At 0km / 0 miles

GPS:51.4735, -0.4915

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

Our accommodation(s)

All 605 rooms blend comfort with elegant design. The Sofitel MyBed designed exclusively for Sofitel, complimentary WIFI, mini fridge and soundproof windows are just some of the smart lifestyle touches at Sofitel London Heathrow.

Our guest reviews

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  6,520 reviews

TripAdvisor Rating  4.5/5  15,868 reviews

Certificate of excellence 2022

Enjoyable stay

Customer review rating 4.0/5

P J. L. Solo - Confirmed reviews ALL

Have stayed at this property several times a year for the past ten or so years and have never encountered any negative issues.. My visit on March 10th of this year, I was surprised to have a Baby's crib in the room next to bed, which was not moved in spite of my bringing it to the attention of reception. This past visit, there was no crib, and Matta at Reception was very welcoming and friendly. I did notice that points for visit in March were not listed on Accor membership (Rez LFDLGW2Q), but I do often forget to mention membership with Accor for some reason... Service in Lounge was a bit on the slow side and I did hear staff explaining to other guests that there was a staff shortage... which is understandable given that which we are coming out from..... All in all, a good stay and I shall be back in a couple of months again.

Dear Padraic, Thanks for your review, we are glad you enjoyed your stay. It is rewarding for us to be recognised for our efforts. I look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Best place for an early flight

Customer review rating 5.0/5

Michael Couples - Confirmed reviews ALL

Very efficient and friendly. High quality room

Dear Mr. T., Thanks for your review, we are glad you enjoyed your stay. It is rewarding for us to be recognised for our efforts. I would be grateful if you could review the hotel on Trip Advisor if possible, it would mean a lot to the team. https://www.tripadvisor.co.uk/Hotel_Review-g528813-d677803-Reviews-Sofitel_London_Heathrow_Hotel-Hounslow_Greater_London_England.html I look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Well located

Customer review rating 5.0/5

Sue H. Solo - Confirmed reviews ALL

One night stay before an early flight. Staff were very welcoming, room was lovely and bed was extremely comfortable.

Dear Ms. H., Thanks for your review, we are glad you enjoyed your stay. It is rewarding for us to be recognised for our efforts. I would be grateful if you could review the hotel on Trip Advisor if possible, it would mean a lot to the team. https://www.tripadvisor.co.uk/Hotel_Review-g528813-d677803-Reviews-Sofitel_London_Heathrow_Hotel-Hounslow_Greater_London_England.html I look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Customer review rating 3.5/5

Lesley S. Couples - Confirmed reviews ALL

The hotel used to be really lovely you would walk in snd the smell would it you like a Spa, it was lovely, but not anymore the bar used to be delightful, not anymore it was so hard just to get a cocktail, it would turn up as you were leaving. Not good. Very disappointed

Dear Lesley, Thanks for your review, we are glad you enjoyed your stay. It is rewarding for us to be recognised for our efforts. Your comments about the spa and bar are well received and will be addressed, thanks for the constructive feedback. When planning you next trip I would be grateful if you could contact me directly. I look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

So easy for T5, obviously. The hotel was smart, clean and well-equipped. I would definitely stay again.

Customer review rating 4.5/5

Mary Solo - Confirmed reviews ALL

Everything was good - it was so easy to park and leave my car, the room was nice etc. The information given on arrival (at reception) was a bit hurried, but OK overall.

Dear Ms. S., Thanks for your review, we are glad you enjoyed your stay. It is rewarding for us to be recognised for our efforts. I would be grateful if you could review the hotel on Trip Advisor if possible, it would mean a lot to the team. https://www.tripadvisor.co.uk/Hotel_Review-g528813-d677803-Reviews-Sofitel_London_Heathrow_Hotel-Hounslow_Greater_London_England.html I look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Well located, good stay

Customer review rating 4.0/5

Dave Families - Confirmed reviews ALL

Very comfortable. Good burger

Dear Mr. S., Thanks for your review, we are glad you enjoyed your stay. It is rewarding for us to be recognised for our efforts. I would be grateful if you could review the hotel on Trip Advisor if possible, it would mean a lot to the team. https://www.tripadvisor.co.uk/Hotel_Review-g528813-d677803-Reviews-Sofitel_London_Heathrow_Hotel-Hounslow_Greater_London_England.html I look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Excellent

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Excellent

Dear Mr. R., Thanks for your review, we are glad you enjoyed your stay. It is rewarding for us to be recognised for our efforts. I would be grateful if you could review the hotel on Trip Advisor if possible, it would mean a lot to the team. https://www.tripadvisor.co.uk/Hotel_Review-g528813-d677803-Reviews-Sofitel_London_Heathrow_Hotel-Hounslow_Greater_London_England.html I look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Back on top form

Customer review rating 5.0/5

Chris P. Couples - Confirmed reviews ALL

Our 4th stay since the hotel reopened after Covid. The obvious difficulties previously experience£ due to staff shortages seem mainly to have been overcome. The hotel as virtually full but service standards were excellent and back to their best. The Executive Lounge has also reopened and the food and drink offering together with the service were exceptional

Dear Chris, Thanks for your review, we are glad you enjoyed your stay. It is rewarding for us to be recognised for our efforts. I would be grateful if you could review the hotel on Trip Advisor if possible, it would mean a lot to the team. https://www.tripadvisor.co.uk/Hotel_Review-g528813-d677803-Reviews-Sofitel_London_Heathrow_Hotel-Hounslow_Greater_London_England.html I look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Perfectly located - everything is so easy

Customer review rating 5.0/5

Chrisjo Solo - Confirmed reviews ALL

I have stayed at the hotel quite a few times. It is perfectly located. Everything is so easy and it takes the stress out of getting to the airport. The rooms are great and very quiet.

Dear Ms. O., Thanks for your review, we are glad you enjoyed your stay. It is rewarding for us to be recognised for our efforts. I would be grateful if you could review the hotel on Trip Advisor if possible, it would mean a lot to the team. https://www.tripadvisor.co.uk/Hotel_Review-g528813-d677803-Reviews-Sofitel_London_Heathrow_Hotel-Hounslow_Greater_London_England.html I look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Good stay

Customer review rating 4.5/5

Freda S. Business - Confirmed reviews ALL

Convenient high quality stay. Restaurant crowded and expensive.

Dear Ms. S., Thanks for your review, we are glad you enjoyed your stay. It is rewarding for us to be recognised for our efforts. I would be grateful if you could review the hotel on Trip Advisor if possible, it would mean a lot to the team. https://www.tripadvisor.co.uk/Hotel_Review-g528813-d677803-Reviews-Sofitel_London_Heathrow_Hotel-Hounslow_Greater_London_England.html I look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Convenient

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Generally good hotel. The major issue for us was lack of electrical outlets in close proximity to beds. It was hard to recognize how to get up to the room so we had to ask.

Dear A., Thanks for your review, we are glad you enjoyed your stay. It is rewarding for us to be recognised for our efforts. I look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

nothing special below expectation for sofitel

Customer review rating 2.0/5

Paul B. Business - Confirmed reviews ALL

still do not have invoice copy to manage my expenses as promised by the counter. Hotel feeling is like be in jail.

Dear Mr. b., Thanks for completing the post departure survey, I am sorry to hear that your stay did not meet your expectations, please accept our most sincere apologies. I have noticed your comments on the invoice and asked the team to email it at the earliest. We do hope to welcome you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Perfect for next day connections

Customer review rating 5.0/5

Ts L. Couples - Confirmed reviews ALL

Great location for overnight flight connection, bed feels like sleeping on a cloud. Breakfast is excellent. We will be staying here again and again.

Dear Tryon, Thanks for your review, we are glad you enjoyed your stay. It is rewarding for us to be recognised for our efforts. I would be grateful if you could review the hotel on Trip Advisor if possible, it would mean a lot to the team. https://www.tripadvisor.co.uk/Hotel_Review-g528813-d677803-Reviews-Sofitel_London_Heathrow_Hotel-Hounslow_Greater_London_England.html I look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

An excellent airport hotel

TripAdvisor rating 4.0/5

Brian N TripAdvisor review

Overall very good including staff however charging £7 for our driver to drop us off which took two minutes is extortionate and out of order. This means we would consider carefully before we stayed there again.

Dear Brian, Thanks for your review, we are glad you had a lovely stay. Your comments about the driver drop off fee (£7) are well received and will be addressed. All guest taxi drop-offs and departures are free of charge, we would like to apologise for the slight misunderstanding. In anticipation of your next stay, please do not hesitate to contact me directly (alessandro.mortillaro@sofitel.com). We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Great start to our holiday

TripAdvisor rating 5.0/5

Footyqueen TripAdvisor review

This is our first visit to Sofitel Heathrow. We had a lovely warm welcome from the reception staff. The hotel is bright and clean. The rooms are a great size with all of the amenities. Great night sleep. The added bonus is how close you are to the airport. Ideal hotel to start your holiday.

Dear Footqueen, Thanks for your review, we are glad you had such a lovely stay. Great to see our front desk team giving you such a warm welcome. We look forward to welcoming you back. Kind regards. Alessandro Mortillaro Hotel Manager

A comfortable stay

TripAdvisor rating 4.0/5

CANDDM18 TripAdvisor review

We had booked two superior double rooms - one with king size bed and one with twin beds. We were upgraded to de luxe. The beds as always were very comfortable and the room quite spacious. Good shower. However, for de luxe or superior rooms there was only 1 bath robe and 1 pair of slippers in each of the rooms.

Dear CANDDM18, Thanks for your review, we are glad you enjoyed your stay. Great to know you liked the room upgrade and amenities. We look forward to welcoming you soon. Kind regards. Alessandro Mortillaro Hotel Manager

An overnight stay

TripAdvisor rating 4.0/5

CDM74 TripAdvisor review

We booked two Superior double rooms - one king size bed and one with twin beds. We were told we had been upgraded to de luxe. As always the beds were very comfortable and the rooms quite spacious. However, there was only 1 bath robe and 1 pair of slippers in each of the rooms.

Dear CDM74, Thanks for your comments, we are glad you enjoyed the hotel and service. Our rooms are spacious and the hotel is ideal before a flight out. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

One night

TripAdvisor rating 4.0/5

neilallen2022 TripAdvisor review

We had a beer at the bar - it was quite pricey. Dinner was excellent and the wine was not over priced. It would be nice if the hotel offered a shuttle to other terminals. The room was lovely with all mod cons.

Dear neilallen2022, Thanks for your review, we are glad you enjoyed your stay. The hotel is conveniently located within terminal 5 and offers a variety of bars and restaurants. We look forward to welcoming you soon. Kind regards. Alessandro Mortillaro Hotel Manager

A wonderful experience

TripAdvisor rating 5.0/5

deborahpeifer1949 TripAdvisor review

I commend Katy Ann and Gareth who were professional, courteous, helpful, and thoroughly delightful. When a personal issue arose, they stepped in, and went out of their way to help. My room was comfortable, and xtremely quiet--no small thing when staying at an airport hotel. I never heard a plane!

Dear deborahpeifer1949, Thanks for your review, we are pleased your enjoyed the hotel and service. Great to see Kate and Gareth assisting you with your room and request, our team is always very helpful and attentive. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

Perfect place to start your getaway

TripAdvisor rating 5.0/5

ianpostie TripAdvisor review

Stayed here as we had a very early flight the next day. The location right at T5 is perfect as you dont have far to walk straight into the departure hall. This hotel is huge but never feels crowded. The big spacious bar is very relaxed and served up great quality light snacks and meals. The main restaurant gets busy and service was slow so book a table as soon as you arrive! Food was just OK but nothing to complain about really. The rooms are getting dated now and there were a few maintenance issues that we had to report to reception, but they were helpful in sorting them out. For a one night stopover its perfectly OK. Its worth upgrading to the Millesme club which gives you access to a nice lounge area with free snacks and drinks away from the busy normal bar areas.

Dear ianpostie, Thanks for your review, we are glad you enjoyed your stay. The hotel is conveniently located within terminal 5, offers spacious rooms and a good selection of bars and restaurants. Our Club Millésime is Sofitel's unique executive lounge concept complimented by attentive and friendly employees. We look forward to welcoming you soon. Kind regards. Alessandro Mortillaro Hotel Manager

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