Sofitel London Heathrow 5 stars

Customer review rating (ALL Rating) 4.6/5 15,902 reviews

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Terminal 5, London Heathrow Airport, TW6 2GD LONDON, United Kingdom

Description

Hotel extras

  • The only hotel with direct access to Heathrow Terminal 5 via a 5 minutes covered walk way.

  • Direct connection to Canary Wharf within a hour via Elizabeth Line

  • 45 purpose built meeting rooms including the largest ballroom in Heathrow.

  • Best Airport Hotel by Business Traveller UK 2024

  • Rosette-winning restaurants, La belle Époque and Vivre

Our accommodation(s)

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Hotel location

Sofitel London Heathrow

Terminal 5, London Heathrow Airport
TW6 2GD LONDON
United Kingdom

GPS:51.4735, -0.4915

Telephone
Fax +44 20 8757 7701

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  15,902 reviews

Customer review rating 3.5/5

Rita F. Solo - Confirmed reviews ALL

Room tired. A lot of badly patched up areas.

Dear Rita F., Thank you for your feedback. I am sorry to learn that the condition of your room did not meet expectations. I appreciate your comments regarding the appearance of the room and the areas that appeared poorly repaired. Your feedback has been shared with our maintenance and engineering teams for review as we continue to improve our guest rooms. Thank you for taking the time to share your comments with us. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 5.0/5

Nicole J. Solo - Confirmed reviews ALL

Such a lovely five star hotel! The staff were amazing, the spa was beautiful and relaxing, the room was big and had everything you needed..I would definitely recommend and stay here again.

Dear Nicole J., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 2.5/5

Kevan C. Couples - Confirmed reviews ALL

Early flight - up at 4.15am - shower flooded - sink blocked - so water everywhere - dangerous - had to mop it all up - left a note in the room and informed reception when we left - very inconvenient !!!!!!!!!!!! Not happy at all - cannot believe lack of regular maintenance for shower???

Dear Kevan C., Thank you for bringing this to our attention. I am sorry to learn of the issues you experienced with the shower and sink, particularly so early in the morning before your flight. I appreciate how frustrating and inconvenient this must have been, especially with water overflowing onto the bathroom floor. Please accept our apologies for this experience. A member of our management team will review the matter and be in contact with you regarding your complaint. Sincerely, Guest Relations Team

Customer review rating 0.5/5

Munish G. Business - Confirmed reviews ALL

Person at check in and at checkout gave wrong information and were unhelpful.

Dear Munish G., Thank you for your feedback. I am very sorry to learn that your experience with our service did not meet expectations. In particular, I regret that you were provided with incorrect information at both check-in and check-out and that you found the interactions unhelpful. This is not the standard of service we strive to deliver, and your comments have been shared with the Reception team for review. Thank you for bringing this matter to our attention. Sincerely, Mohammed Serhan Hotel Manager

Customer review rating 4.0/5

Mitchell P. Couples - Confirmed reviews ALL

This is a convenient and comfortable place to spend a long layover at Heathrow.

Dear Mitchell P., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Serhan Hotel Manager

Other web-users rate our hotel

  • 5,069 reviews 9.3/10 Location
  • 9,641 reviews 7.7/10 Room
  • 8,430 reviews 8.6/10 Service
  • 149 reviews 4.3/10 WiFi
  • 2,268 reviews 8.1/10 Cleanliness
  • 2,061 reviews 4.1/10 Value
  • 1,392 reviews 8.1/10 Breakfast
  • 8 reviews 0/10 Sustainability

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