Dear guest, Thank you for taking the time to share your feedback. We sincerely apologise that your recent stay did not meet your expectations, especially as you had stayed with us before. We take your comments very seriously. Our housekeeping team has already taken the necessary steps to address the bathroom issue, and we have also spoken with our reception team to ensure that calls and guest requests are not missed in the future. Regarding your friends waiting at reception, our terms and conditions clearly state that guests must provide valid identification matching the name on the reservation. For security reasons, we therefore had to wait for your authorisation before allowing them to check in on your behalf. We truly appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, local amenities, and the comfort of your apartment. We look forward to welcoming you again in the future. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your kind words regarding our staff. We are delighted to hear that you experienced our team's hospitality during your stay. Your feedback encourages us to continue providing excellent service to all our guests. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you had a good stay with us and enjoyed our convenient location, clean room, and the service from our reception team. We’ve shared your kind comments with the reception team, and they’re very happy to know that they contributed to making your stay a positive experience. We’re sorry to hear that breakfast did not meet your expectations and that the cleanliness of the garbage area was not up to standard. We have taken note of your comments and shared them with the relevant departments so the necessary improvements can be made. We really appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your kind words regarding your stay. We are delighted to hear that you found our beds incredibly comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the rooms satisfactory and enjoyed our breakfast. We’re sorry to hear that the bathroom did not fully meet your expectations and that the information regarding our housekeeping service was not communicated clearly before your arrival. We understand how important it is to have all the relevant information in advance, and we sincerely apologise for any inconvenience this may have caused. We have shared your comments with our Management team so we can take the necessary steps to improve both the facilities and the information provided to our guests. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a better experience. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for staying with us and for your lovely review. We’re really pleased to hear you enjoyed the comfortable beds, clean and well-equipped apartment, parking and convenient location. We’re also very happy to hear that you would recommend us and would stay again! Regarding the early check-in, we’re sorry if this wasn’t clear beforehand. Unfortunately, early check-in is subject to availability on the day and cannot be guaranteed in advance. Thank you again for choosing to stay with us. We look forward to welcoming you back! Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for taking the time to share your feedback. We’re very sorry that your experience was not as convenient and comfortable as it could have been, particularly regarding the condition of the sheets. Please rest assured that we have shared your comments with both our Management and Housekeeping teams so that the necessary actions can be taken to address this issue and improve this aspect of our service. We truly appreciate your feedback, and we hope you will give us another opportunity to welcome you back and provide you with the experience you deserve. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your feedback. We are pleased to hear that you found your stay comfortable. If you have any specific areas for improvement, please do not hesitate to share them. We value your input. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your kind words regarding our hotel and staff. We are delighted to hear that you had a great experience with us. Your feedback is greatly appreciated and encourages our team to continue providing excellent service. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our location, facilities, and the service provided by our staff. Your recommendation means a lot to us. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you so much for taking the time to leave us such a lovely review. We’re really pleased to hear that you enjoyed your stay with us. It’s great to know that you found the beds comfortable, the kitchen well equipped, and that you enjoyed our breakfast, coffees, shop, laundry facilities, and gym. We’ll be sure to share your kind words with the team, as they will be delighted to hear your feedback. Thank you again for your recommendation. We would be delighted to welcome you back and hope to see you again soon. Kind Regards, Elena Santoro Reception Supervisor

Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologise for the difficulty you experienced when trying to contact our reception team before your arrival. We understand how important it is to receive timely assistance, especially when arranging something as essential as a baby cot, and we are sorry that we fell short of your expectations. Please be assured that we have taken steps to improve our pre-arrival communication and response times to help ensure a smoother experience for our future guests. We truly appreciate your comments, as they help us improve our service, and we hope to have the opportunity to provide you with a much better experience in the future. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the linen change policy and we have shared your feedback with the relevant department for review. We are also sorry to hear that the gym environment did not meet your expectations. We will take your comments into consideration and ensure they are reviewed by the appropriate team. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Kind Regards, Elena Santoro Reception Supervisor

Dear Yuet W., Thank you for your feedback. We sincerely apologise for the inconvenience caused by the air conditioning during your stay. Unfortunately, we did experience some issues with the system at that time. Regarding your email, we are pleased to inform you that we have already responded to your message. We appreciate your understanding and remain at your disposal should you need anything further. Kind Regards, Elena Santoro Reception Supervisor

Dear Elaine Y., Thank you for your feedback and for highlighting our hotel’s location. We sincerely apologise for the issues you experienced during your stay. Our official check-in time is 3pm, and we are very sorry that your room was not ready on arrival. We are currently investigating this internally to understand what happened and ensure it does not recur. We also regret that a further mug was not provided when requested, as this is not the standard of service we aim to deliver. We truly appreciate your understanding and hope to have the opportunity to welcome you back in the future with a much improved experience. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you so much for taking the time to share such a lovely review. We are delighted to hear that you had such an enjoyable stay with us. We're so pleased that the size of the apartment exceeded your expectations and that you found the kitchen well-equipped with everything you needed. Thank you for your kind comments about the cleanliness of the apartment. Our housekeeping team works hard to maintain high standards, so they will be delighted to hear your feedback. It's great to hear that you found our location convenient for exploring London and that you felt your stay offered excellent value for money. Knowing that you would choose us over your previous accommodation means a great deal to us. We truly appreciate your recommendation and your kind words. We would be delighted to welcome you back the next time you're in London and look forward to making your next stay just as enjoyable. Kind Regards, Elena Santoro Reception Supervisor