Aparthotel Adagio London Brentford 4 stars

Customer review rating (ALL Rating) 4.3/5 786 reviews

ALLSAFE approved hotel

Aparthotel Adagio London Brentford
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+ 18 Services

Hotel extras

  • Spacious fully equipped apartment

  • Designer Lobby

  • Concierge service and fitness room

  • 15 min drive from Heathrow airport

  • Easy access to central London by rail or tube

Hotel location

Aparthotel Adagio London Brentford

Kew Eye Tower
Ealing Road
Brentford
TW8 0FL london
united kingdom

Check-in from 15h00

Check out up to 11h00

  • GREAT WEST ROAD EALING ROAD:  65 Ealing Road

  • SOUTH EALING:  Picadilly Line South Ealing

  • By plane

    LONDON HEATHROW At 10.78km / 6.7 miles

  • By train

    BRENTFORD At 0.8km / 0.5 miles

GPS:51.490875, -0.302916

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Pets welcome
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast

One breakfast Non contractual photo

Our accommodation(s)

Our guest reviews for
Aparthotel Adagio London Brentford

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

786 reviews

TripAdvisor Rating 4.5/5

627 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good s.

Customer review rating 4.5/5

Nice S. Couples - 07/01/2022 Confirmed reviews ALL

Lovely room and helpful staff

A wonderful place to stay.

TripAdvisor rating 5.0/5

taravmcg29 06/01/2022 TripAdvisor review

I cannot recommend The Adgio enough. Everyone who works there is so amazing and thoughtful. They do go above and beyond. The studio was spotless. Having a gym & laundry facilities on site was also so helpful. Thank you to everyone there who made my stay so wonderful.

Dear Guest, Thank you for taking the time to write a review. My team and I very much appreciate your kind words and we’re glad to have been a part of your visit. We look forward to welcoming you back at Adagio London Brentford in near future. Kind regards, Satyam Talwar General Manager

Spacious apartment

Customer review rating 4.5/5

Gusf Families - 04/01/2022 Confirmed reviews ALL

I took a 1bedroom for 6days. The location was good, accommodation was spacious and in clean good condition, fully furnished with all facilities for self catering. The staff were friendly courteous. Overall the stay was brilliant, the kids the apartment. Parking can be a bit problematic even for just dropping up stuff because of the threat of a parking ticket after 15minutes. The car park was available for £15 a day but does not appear to be very secure as it is unsupervised and anyone could get in and out. Laundry facilities are available but we did not use it.

Unclean apartment, didn't listen to our prior request for a good view

Customer review rating 1.0/5

A C. W. W. N. B. S. A. Couples - 02/01/2022 Confirmed reviews ALL

Did not take into account whatsoever of our earlier request during booking for a higher floor apartment for a good view, claimed 'it was all they had available', didn't clean the floors when we went into our allocated apartment, the floors, skirting boards and walls had major marks on them, the air conditioning was just continuously switched on even though I switched it off from switchboard which meant neither my wife or I had a decent night's sleep at all during our 4 nights stay there. no hairdryer or extra towels provided we had to request that.

Nice room and well equipped kitchen

Customer review rating 4.5/5

Nadine Couples - 01/01/2022 Confirmed reviews ALL

Stayed for two nights whilst our house was being renovated. Stayed in studio for three people. Room was large and comfortable and the kitchen well stocked. Shower nice.

Disappointing

Customer review rating 2.0/5

Shakeel D. Families - 30/12/2021 Confirmed reviews ALL

We stayed last year and had a fantastic experience overall. We therefore encouraged our family to stay with us this time and we had 4 apartments booked. However, there were too many issues during this stay: Our apartment was unbearably warm so we had to leave the air-con on. The air-con was really loud and kept us up through the night. We left feeling more tired than we had first arrived! The apartment hadn’t been cleaned properly. In particular, we notified reception of a large sticky patch on the living room floor. We were told house keeping would attend to this but despite chasing, this never happened. The microwave also hadn’t been cleaned properly. Both TV remotes had low batteries and often wouldn’t work. There was no hair dryer in the room. Again; despite ringing reception twice for this and being told one would be sent up, this didn’t happen. I therefore had to go and ask at reception again the following morning. I went to use the gym and it was a mess. Weights everywhere and no hand sanitiser in the dispensing station. The front desk staff are luke warm at best. They didn’t make us feel welcome on arrival. Our room wasn’t available until 3.45pm. Our family all had similar issues and more to those above. Having recommended the apartments to our family, we felt really let down by Adagio. Sadly, I don’t think we will be returning to stay again. In contrast, we are currrently staying at Adagio Birmingham and the staff here have been very welcoming and friendly, the apartments are clean and the small details well looked after.

Well located, quality apartment spoiled by poor maintenance and customer service

Customer review rating 2.5/5

Judith C. Couples - 28/12/2021 Confirmed reviews ALL

The studio apartment was clean and well presented, but the equipment inside the apartment was inadequate and the technology broke down. There was no basics guidance in the apartment about use of facilities and poor access to customer service support. As good Accor customers we were disappointed and feel we should look to your competitors such as Premier Inn again as Accor does not offer high enough quality service to justify the extra cost.

Great place to stay

Customer review rating 5.0/5

Rex Couples - 26/12/2021 Confirmed reviews ALL

Extremely good as usual

Good location

Customer review rating 4.5/5

Ann Couples - 13/12/2021 Confirmed reviews ALL

We love staying at Brentford when in London as it’s easy access for us and quite as we leave out in the country side I was very surprised to find very stained mattress cover on the bed as normally HK has always been very good

Thank you!

Customer review rating 4.0/5

Zoe Families - 04/12/2021 Confirmed reviews ALL

We have stayed with my cats in Aparthotel Adagio London Brentford for a month after arriving London. During our stay, the staffs here were always nice and helpful. Especially the helped us a lot for delivery of ordered meals and goods when we couldn’t leave the room for self-isolation. Staffs also showed their consideration to us and our cats in the room. I would recommend to those looking for a long stay place with pets. Thanks a lot!

Dear Zoe, We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Docobo Front Office Manager

Nice place once you have figured out how to get in

Customer review rating 3.5/5

Paul D. Couples - 22/11/2021 Confirmed reviews ALL

Nice place once you have figured out where to park how to get in the place etc. Room very minimalist but I guess that’s due to COVID-19 could do with a sofa etc

Great location for Twickenham

Customer review rating 2.5/5

John S. Couples - 22/11/2021 Confirmed reviews ALL

Very disturbed sleep due to noisy air conditioning unit and fire alarm going off requiring us to get dressed and vacate our room at 12.30 am due to someone cooking and setting it off.

Dear JOHN, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio London Brentford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Docobo Front Office Manager

Excellent service

Customer review rating 5.0/5

Rahela Solo - 21/11/2021 Confirmed reviews ALL

The hotel is in a good location for commute and has very friendly, helpful and professional staff. The room and facilities are clean, comfortable and peaceful. You get everything what you need and it gives you a feeling of a home.

Long Term stay

Customer review rating 3.5/5

Anonymous Couples - 15/11/2021 Confirmed reviews ALL

We stayed at the Adagio hotel for almost 2 months because we were moving house from one country to the UK. For us it was a practical solution because it provides a seperate bedroom, washing facilities and a kitchen.

Dear Annemieke, We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Brentford. Thank you so much for your kind comments about me and I am sorry for the lack of communication regarding the works that were done in your room. You were always so kind and understanding and please, accept my apologies for all the inconvenience caused. Thank you again for sharing your experience, and we hope we will see you in another occasion. Sincerely, Carla Docobo Front Office Manager

Great stay

Customer review rating 4.5/5

Carl Couples - 06/11/2021 Confirmed reviews ALL

Easy check in and lovely room

Dear Carl, We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Docobo Front Office Manager

Well located, staff was exceptional

Customer review rating 5.0/5

Arif K. Families - 04/11/2021 Confirmed reviews ALL

Staff very welcoming and helpful at every turn. really appreciate this kindness and cheerful demeanour. Of course, location is fantastic and accommodation was nice, spacious and very modern.

Dear ARIF KHAN, We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Docobo Front Office Manager

would recommend

TripAdvisor rating 4.0/5

Anthony R 06/09/2021 TripAdvisor review

Great apmt would recommend but breakfast items are very small so double order few items not working but reported so should be rectified, difficult for taxi to find , underground a good walk away, dont trust to locals for directions asked 4 still got lost

Dear Anthony, Thank you very much for your review and glad you found aparthotel great place to stay. I do apologies for the shortfall in breakfast, due to COVID-19 we have restricted our breakfast items but soon we will be opening full English breakfast buffet for all our guests. I hope to welcome you back soon and experience our breakfast buffet. Best Regards, Satyam Talwar General Manager

Worst apart hotel for family

TripAdvisor rating 1.0/5

Aditya2894 04/08/2021 TripAdvisor review

Nightmare check in experience got check in at 10 pm (2hours after arrival) even though I was with 2 years old son. Completely disrespectful team and general manager is the biggest disappointment and completely careless. Room full of filthy drug smell and white powder all over the floor completely unhygienic

Dear Aditya, Thank you very much for taking time and leaving the feedback from your recent stay. Firstly please accept my apologies for an wait during your check-in with your 2 years old son. I am very surprised to read your feedback about the team and myself where as far I remember we spoke personally few times and offered the best rates, service for your long stay which was mentioned by yourself during your first stay in June. As I mentioned during our chat, due to not having any confirmation from your side with my reservation supervisor who was dealing with your request, we didn't had your booking in our system which is why it took time for you to explain your rates etc during your late evening check-in. I would like to explain the white powder is the "Bed dust treatment" which every hotel have duty to do and its organic powder which is not harmful to anyone. Best Regards, Satyam Talwar General Manager

Adagio London Brentford

TripAdvisor rating 5.0/5

Resort315260 01/08/2021 TripAdvisor review

Absolutely loved my stay at Adagio. Fabulous apartment with hotel facility, the views from winter garden balcony is beyond words… Very customer oriented reception team available anytime to resolve issues, professional, friendly and efficient excellent management team from GM to reception The unsung hero’s of Cleaning and house keeping hardworking excellent team spotless cleaning and very accommodating and efficient If I need to I wouldn’t Jesi state to stay there again

Dear Resort215260, Thank you very much for a great review. I’m so glad that you had an enjoyable time during your stay at Adagio London Brentford. I will definitely pass your appreciation to my team which I am sure will glad to hear. We look forward to welcome you back to the Adagio Brentford in the near future. Kind regards, Satyam Talwar General Manager

Great stay

TripAdvisor rating 5.0/5

wazfish 25/02/2021 TripAdvisor review

We were staying at the hotel for 16 nights ahead of flying back to Australia. The hotel was kept in a very clean state during our stay and the staff were all excellent in making sure people were following the rules in relation to the corona virus. We had a 1 bed apartment with kitchen and lounge area which was a great size for the 2 of us. The bed was very comfortable and the bathroom facilities were excellent.

Dear Guest, Thank you for taking the time to write a review. My team and I very much appreciate your kind words and we’re glad to have been a part of your visit. We look forward to welcoming you back at Adagio London Brentford in near future. Kind regards, Satyam Talwar General Manager

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