We stayed last year and had a fantastic experience overall. We therefore encouraged our family to stay with us this time and we had 4 apartments booked. However, there were too many issues during this stay: Our apartment was unbearably warm so we had to leave the air-con on. The air-con was really loud and kept us up through the night. We left feeling more tired than we had first arrived! The apartment hadn’t been cleaned properly. In particular, we notified reception of a large sticky patch on the living room floor. We were told house keeping would attend to this but despite chasing, this never happened. The microwave also hadn’t been cleaned properly. Both TV remotes had low batteries and often wouldn’t work. There was no hair dryer in the room. Again; despite ringing reception twice for this and being told one would be sent up, this didn’t happen. I therefore had to go and ask at reception again the following morning. I went to use the gym and it was a mess. Weights everywhere and no hand sanitiser in the dispensing station. The front desk staff are luke warm at best. They didn’t make us feel welcome on arrival. Our room wasn’t available until 3.45pm. Our family all had similar issues and more to those above. Having recommended the apartments to our family, we felt really let down by Adagio. Sadly, I don’t think we will be returning to stay again. In contrast, we are currrently staying at Adagio Birmingham and the staff here have been very welcoming and friendly, the apartments are clean and the small details well looked after.

The studio apartment was clean and well presented, but the equipment inside the apartment was inadequate and the technology broke down. There was no basics guidance in the apartment about use of facilities and poor access to customer service support. As good Accor customers we were disappointed and feel we should look to your competitors such as Premier Inn again as Accor does not offer high enough quality service to justify the extra cost.

Extremely good as usual

We love staying at Brentford when in London as it’s easy access for us and quite as we leave out in the country side I was very surprised to find very stained mattress cover on the bed as normally HK has always been very good

We have stayed with my cats in Aparthotel Adagio London Brentford for a month after arriving London. During our stay, the staffs here were always nice and helpful. Especially the helped us a lot for delivery of ordered meals and goods when we couldn’t leave the room for self-isolation. Staffs also showed their consideration to us and our cats in the room. I would recommend to those looking for a long stay place with pets. Thanks a lot!

Nice place once you have figured out where to park how to get in the place etc. Room very minimalist but I guess that’s due to COVID-19 could do with a sofa etc

Very disturbed sleep due to noisy air conditioning unit and fire alarm going off requiring us to get dressed and vacate our room at 12.30 am due to someone cooking and setting it off.

The hotel is in a good location for commute and has very friendly, helpful and professional staff. The room and facilities are clean, comfortable and peaceful. You get everything what you need and it gives you a feeling of a home.

We stayed at the Adagio hotel for almost 2 months because we were moving house from one country to the UK. For us it was a practical solution because it provides a seperate bedroom, washing facilities and a kitchen.

Easy check in and lovely room

Staff very welcoming and helpful at every turn. really appreciate this kindness and cheerful demeanour. Of course, location is fantastic and accommodation was nice, spacious and very modern.

Great apmt would recommend but breakfast items are very small so double order few items not working but reported so should be rectified, difficult for taxi to find , underground a good walk away, dont trust to locals for directions asked 4 still got lost

Nightmare check in experience got check in at 10 pm (2hours after arrival) even though I was with 2 years old son. Completely disrespectful team and general manager is the biggest disappointment and completely careless. Room full of filthy drug smell and white powder all over the floor completely unhygienic

Absolutely loved my stay at Adagio. Fabulous apartment with hotel facility, the views from winter garden balcony is beyond words… Very customer oriented reception team available anytime to resolve issues, professional, friendly and efficient excellent management team from GM to reception The unsung hero’s of Cleaning and house keeping hardworking excellent team spotless cleaning and very accommodating and efficient If I need to I wouldn’t Jesi state to stay there again

We were staying at the hotel for 16 nights ahead of flying back to Australia. The hotel was kept in a very clean state during our stay and the staff were all excellent in making sure people were following the rules in relation to the corona virus. We had a 1 bed apartment with kitchen and lounge area which was a great size for the 2 of us. The bed was very comfortable and the bathroom facilities were excellent.