Aparthotel Adagio London Brentford 4 stars

Customer review rating 4.4/5 672 reviews

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Aparthotel Adagio London Brentford
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+ 12 Services

Hotel extras

  • Spacious fully equipped apartment

  • Designer Lobby

  • Concierge service and fitness room

  • 15 min drive from Heathrow airport

  • Easy access to central London by rail or tube

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Concierge
Catering
  • BreakfastPaying
Leisure and activities
  • Fitness centre

Hotel location

Aparthotel Adagio London Brentford

Kew Eye Tower
Ealing Road
Brentford
TW8 0FL london
united kingdom

Tel: +442037505000

Check-in from 15h00

Check out up to 11h00

  • GREAT WEST ROAD EALING ROAD :  65 Ealing Road

  • SOUTH EALING :  Picadilly Line South Ealing

  • By plane

    LONDON HEATHROW At 10.78km / 6.7 miles

  • By train

    BRENTFORD At 0.8km / 0.5 miles

GPS :51.490875, -0.302916

Our accommodation(s)

Studio for 2 persons

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • High speed internet
  • Coffee/tea making facilities

Studio for 2 people Twin Beds

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft

Studio for 3 persons

Accessible room
  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • High speed internet
  • Coffee/tea making facilities
Studios

Our guest reviews for
Aparthotel Adagio London Brentford

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

672 reviews

tripadvisor

TripAdvisor Rating 4.5/5

618 reviews

Served its purpose

Customer review rating 3.5/5

Jason H. Families - 30/04/2021 Confirmed reviews ALL

We needed a room as we were moving house. Check in was smooth and friendly. We asked for a high floor and got 5th. I thought this could have been better. Room was clean, extra bed prepared in advance which was great. Phone in room didn't work so had to use my mobile to call reception. Reception delivered our food to our room which was very kind.

Nice place

Customer review rating 4.0/5

Joon C. Families - 27/04/2021 Confirmed reviews ALL

The location was good, the facilities in the apartment were adequate for simple cooking and having takeaway meal. Overall satisfactory stay.

Customer review rating 5.0/5

Nigel R. Business - 20/04/2021 Confirmed reviews ALL

Everything was good there nice and clean apart for one thing that did happen as me and a friend were standing outside the Hotel door sumbody from above dropped a glass jug or beer glass down narrowly missing me and smashing in bits along side us I did report it that evening to reception i also took photos of the broken glass If that would have hit us on the from that hight things could have been a lot worse This took place on Saturday 17 April at approx 7.15 PM

Good stay

Customer review rating 4.5/5

Claudia Business - 19/04/2021 Confirmed reviews ALL

Friendly staff and great rooms. Loved the balcony area and clean rooms. Great facilities. Would definitely stay again!

Nice appartment well fitted out. Easy to find. good local facilites

Customer review rating 4.0/5

Keith R. Business - 07/04/2021 Confirmed reviews ALL

Pleasant stay. the staff were very polite.

lovely apartment but needs cleaning properly

Customer review rating 3.5/5

J. R. Solo - 03/04/2021 Confirmed reviews ALL

Check-in was easy, staff pleasant, rooms nice and well equipt.

Dear J. , We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Brentford. It is always a pleasure to receive positive- honest feedback. We are extremely happy that you had a smooth check in , easy and fast and mostly that you saw a warm and welcomed team . Please , be sure that we will forward your kind words to all of the team . They will be delighted from your comments and they will keep up the good work. Regarding the cleaning standards, we do feel sorry for this unacceptable inconvenience. Let us inform you that this shortfall is not at all a normal case and in Adagio London Brentford , we do extremely care for the cleanliness and safety . We had already made a note to the Housekeeping manager and she took an action about it. Thank you again for sharing your experience with us and we hope to welcome you back again by achieving the 100% of your experience. Sincerely, Front desk team Thomai Stoulia

Great stay..once again

Customer review rating 5.0/5

Jim B. Business - 29/03/2021 Confirmed reviews ALL

We stayed once again at this marvellous hotel. It is very understated but extremely functional. The rooms have everything you need without a lot of the frills. The staff are very friendly and competent. The underground car park is a bonus. Last of all it is very reasonably priced. What more could you ask for?

Dear Jim, We would like to thank you for taking the time and leaving your comments regarding your recent stay at the "marvellous" Aparthotel Adagio London Brentford. It has been our pleasure to welcome you once again in our Aparthotel, I hope that will have the chance to do it again in the future. Our "friendly and competent" staff members will do their best to make your next stays just as enjoyable, as the previous ones. Thank you again for sharing your experience with us. Sincerely, Attila Lonart Guest Services Ambassador Aparthotel Adagio London Brentford

Good location, Very clean, Lovely Staff

Customer review rating 4.0/5

Customer Business - 26/03/2021 Confirmed reviews ALL

It's an okay place to stay, but there isn't a bath tub in the studio as the website photos show. No wifi and only 5 mins of hot water in the shower every 6 hours or so. There is a kitchen, fridge and the spaces are very clean. The staff are friendly and helpful. There is a weekend offer of 2 for 3 nights which I've booked for my next work stay in pricier room. After doing the math of each nights price, the 3rd night is not free. Regardless, I have dietary needs so will be giving this place one more try before my final conclusion on whether I can continue to use the service.

Dear SOPHIA Q., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio London Brentford. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are happy that you find the place nice and our studio clean and most of all a welcoming and friendly team. Please be sure that we will pass your message to all the teams, they will be delighted. We appreciate your sharing concerns, and your honest and critical feedback about the prices which we will contact with appropriate department to see deeply the issue . Regarding the wi-fi and the hot water we do apologize for that cause it is not at all a normal case. We had already informed the maintenance department. Last, about the bathtub, we feel sorry for the misleading , now you know that apartments have bathtub only. All in all , thank your for your time to share everything with us and we hope that we will give us the opportunity to welcome you back by having a better experience. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, Front desk team Thomai Stoulia

Good space, but needs attention to cleaning

Customer review rating 3.0/5

Markus Business - 20/03/2021 Confirmed reviews ALL

The apartment has plenty of space, and good facilities. The cleaning was not great, several areas looked like they had aged dirt that has been there for some time. Also the living area was a little basic and needed something to make it feel more homely.

Dear MARKUS K., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio London Brentford . We highly appreciate your fair and critic comment for our services and especially from guests like yourself with a Platinum status. We are glad that you emphases our spacious apartments cause that is one of our uniqueness. We do like the fact that you gave a concrete suggestion regarding the rest of the living area for making it better and more home style . Unfortunately, at the moment , due to this unforeseen circumstances we are not allowed to do much staff but this suggestion is something that we have it in our minds for sure. Regarding the cleanliness please accept our sincerest apologies . This is not a normal case at all , and we do appreciate your honesty and your detailed sight cause it will makes us improve our services . With no doubt, we had already addressed your valuable comment to the Housekeeping manager and we are sure that she will take care of it properly. Once again, massively thank you for this special feedback . We hope to give the opportunity to welcome you back again because we need guest like you and we want to hit the mark next time . Sincerely Front desk team Thomai Stoulia Sincerely,

Great stay

Customer review rating 5.0/5

Susie Business - 20/03/2021 Confirmed reviews ALL

The proper precautions were taken by the hotel. The staff were friendly and the apartment was extremely clean.

Dear SUSANNAH A., We very much appreciate your amazing feedback for your stay at the Aparthotel Adagio London Brentford. It is always a pleasure to read such a nice comments . We thank you so much for your perfect rating . We are happy that you found our apartments clean and mostly safe cause this is something we do care a lot and work hard for it. . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front desk team Thomai Stoulia

Good sized apartment

Customer review rating 4.5/5

Matt Business - 18/03/2021 Confirmed reviews ALL

Stayed one night. Pleased with the warm welcome from front desk. Also well-equipped apartment for cooking, working.

Dear MATT B., We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Brentford. It is always a pleasure to receive positive feedback. We are happy that you point out our spacious apartments cause that is something that make us unique . We really loved your comment about the feeling of being welcomed from our team and please be sure that we will transfer your kind words to Adagio staff. Sometimes due to the availability .we are not able to provide you the upgrade that you are supposed to have as a Platinum member . For sure , next time we will try our best. It is so important to receive good comments from guests like you and we hope to welcome you back again soon for more nights. Sincerely, Front desk team Thomai Stoulia

Great Stay

Customer review rating 5.0/5

Leilani R. Solo - 04/03/2021 Confirmed reviews ALL

I had a wonderful stay. They were extremely accommodating with my 10 day travel isolation from leaving things outside my door to welcoming me with open arms when I had finished. Having a kitchen also with such a huge window was fantastic. Could not say enough good things about my stay!

Dear LEILANI R., We absolutely loved your comments for us. There is not biggest reward of exceeding your expectations and see that you actually had such an enjoyable isolation. We liked the fact that you point out the spacious facilities but mostly by referring the warm welcome from the team. This comment gives a great motivation for them to strive for the excellence and be sure that we will share everything them. Honestly, we couldn't ask for something better, and we appreciate so much for taking the time to share your Adagio isolation story with us We hope to welcome you back again soon ! Sincerely, Front desk team Thomai Stoulia

Good location.

Customer review rating 4.0/5

Mary K. Business - 01/03/2021 Confirmed reviews ALL

Staff were very helpful and welcoming. The room was large and clean with all the essentials, and most importantly for me, nice and warm with controllable heating. My only criticism is the fact that the website is a little misleading in that where it lists the facilities, it is does not have the usual red asterisk by parking the indicates it as a payable extra. I always look for hotels where free parking is included, and I probably would not have booked if I had known I had to pay an additional £48 for parking. Apart from that everything else was grand. M

Dear MARY K., We very much appreciate your kind words regarding your stay at the Aparthotel Adagio London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team - it will be a great boost for them to keep up the good job. We are glad that you point out our facilities by highlighting the spacious room along with the proper amenities. Last but not least , we do really appreciate your fair and critic feedback about the website for the parking charge. It is written thought that is not free however it is not so visible and please be sure that we will inform the right department for avoiding these type of misunderstandings. Thank you again for sharing your experience, and we hope to welcome you back again soon . Sincerely, Front desk team Thomai Stoulia

Great stay

TripAdvisor rating 5.0/5

wazfish 25/02/2021 TripAdvisor review

We were staying at the hotel for 16 nights ahead of flying back to Australia. The hotel was kept in a very clean state during our stay and the staff were all excellent in making sure people were following the rules in relation to the corona virus. We had a 1 bed apartment with kitchen and lounge area which was a great size for the 2 of us. The bed was very comfortable and the bathroom facilities were excellent.

Dear Guest, Thank you for taking the time to write a review. My team and I very much appreciate your kind words and we’re glad to have been a part of your visit. We look forward to welcoming you back at Adagio London Brentford in near future. Kind regards, Satyam Talwar General Manager

Great rooms

Customer review rating 5.0/5

Steph Business - 03/02/2021 Confirmed reviews ALL

We stayed for two nights. We were impressed with the Covid measures. We had a studio which was ample for our needs. Our son was staying in an apartment which was really nice. The staff were friendly and helpful. Great value for money.

Dear Stephanie, We would like to thank you for taking the time to leave a review regarding your recent stay at the Aparthotel Adagio London Brentford. It is always a pleasure to receive positive feedback. I will share your kind words with our team, I am sure they will be glad to hear that their work made your stay memorable. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad, that you enjoyed your stay in one of our studios, I also hope that your son had an equally enjoyable stay in the apartment. During this time it is very important for us to have COVID measures in place and to follow the government guidelines. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Attila Lonart Guest Services Ambassador Aparthotel Adagio London Brentford

Great stay, great staff.

Customer review rating 5.0/5

Barry Couples - 30/01/2021 Confirmed reviews ALL

Friendly, helpful and accommodating staff and clean rooms. Could do with a few more plates/cutlery in the kitchens.

Comfortable stay

TripAdvisor rating 4.0/5

Margaret3594 10/09/2020 TripAdvisor review

We were really pleased with our accommodation except we had no hot water, slight problem resulting in us having to move apartments the following day. Are you aware that hot water has to above 50 degrees C to kill bacteria? The water in the second apartment was just acceptable. The staff were very helpful. Apartments was well equipped for self-catering but I don't think you want your guests to cook a meal. A challenge with a small saucepan no lid, a small fry pan just big enough for 2 eggs, BYO egg slice required and a very large pot no lid but big enough to cook a one pot casserole for 10 people!

Dear Margaret, Thank you very much for leaving your feedback and its shame we couldn't get 5stars. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Regarding the water, indeed it should be above 60 degree C to kill bacteria which my maintenance team do follow on rooms check but as we having a individual water tanks in all apartments where they got timers to heat water I believe when you must have use the shower the temperature went down. Rest assured we will address them to maintenance team for further actions. I hope you will give us another chance to welcome you back in Adagio London Brentford. Kind regards, Satyam Talwar General Manager

Staying at the adagio

TripAdvisor rating 4.0/5

littlesteve859 22/06/2020 TripAdvisor review

People who work there are fantastic, would stay there again without any second thoughts . Staff so so helpful, nothing is to much trouble. There for you 24 hours a day. Would recommen this hotel to anyone

Hello littlesteve859! Thank you for taking the time to leave us your feedback, we really appreciate it! It was great to hear your compliments towards our staff, I am sure your comments will serve them as motivation to keep up the good work. We would love to welcome you back again in the future. Kind regards,

Kew gardens serviced apartment

TripAdvisor rating 4.0/5

Dentist82 Business - 01/02/2020 TripAdvisor review

Very good choice for a ten-day stay in London. The small flat comes with a fully equipped kitchen and the hotel offers a laundry room downstairs. Having said that the dryers needed repairs. It's conveniently situated with easy access to Heathrow and central London both on the piccadilly line which is a few minutes away on foot and accessible by bus. The staff is very helpful, polite and attentive. Overall good value for money considering all.

Disappointed. But the room had space.

TripAdvisor rating 2.0/5

Leonard T Family - 05/12/2019 TripAdvisor review

It was a disappointing experience. The welcome drink I received was a bottle of water, my spouse standing next to me was not offered anything. Was hard to get service at times and if you wanted a coffee from the venue you needed to pay for a full breakfast. The room was spacious and nice. However, the fan was going the whole time and the dishwasher had issues. The bed was terrible, the mattress was too soft and lumpy and the base was on wheels so a small bump to the bed and it would all move. The venue was relatively clean and it was walking distance to a tube and south west train line which was a plus. Not a lot in the area tho.

Dear Leonard T, Thank you for taking the time to leave us your feedback, even though we would have hoped for a more positive one, we take on board all your comments. I believe the welcome drink would have been for your ALL status as Silver member, unfortunately the welcome drink is solely for the member and not for all the party in the reservation, hence why we would not have offer another complimentary welcome drink to your spouse. We currently do not have a public coffee service at the property and only when breakfast is taken coffee is provided, however all our apartments have a Nespresso coffee machine for our guests to enjoy during their stay. I was glad to hear you liked the spaciousness of the apartment and you found it to be nice! Regarding the bed I was surprise to hear your bad experience as it is normally one of the highlights from the guests comments, but we will continue to review the state of the mattresses and change them when necessary. Thanks again for your review, and I hope you will give us another chance to welcome you in the future. Kind regards, Pablo Saval

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