Aparthotel Adagio London Brentford 4 stars

Customer review rating 4.4/5 654 reviews

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Room 1

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Aparthotel Adagio London Brentford
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+ 12 Services

Hotel extras

  • Spacious fully equipped apartment

  • Designer Lobby

  • Concierge service and fitness room

  • 15 min drive from Heathrow airport

  • Easy access to central London by rail or tube

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Concierge
Catering
  • BreakfastPaying
Leisure and activities
  • Fitness centre

Hotel location

Aparthotel Adagio London Brentford

Key Eye Tower
Ealing Road
Brentford
TW8 0FL london
united kingdom

Tel: +442037505000

Check-in from 15h00

Check out up to 11h00

  • GREAT WEST ROAD EALING ROAD :  65 Ealing Road

  • SOUTH EALING :  Picadilly Line South Ealing

  • By plane

    LONDON HEATHROW At 10.78km / 6.7 miles

  • By train

    BRENTFORD At 0.8km / 0.5 miles

GPS :51.490875, -0.302916

Our accommodation(s)

Studio for 2 persons

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • High speed internet
  • Coffee/tea making facilities

Studio for 3 persons

Accessible room
  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • High speed internet
  • Coffee/tea making facilities
Studios

Our guest reviews for
Aparthotel Adagio London Brentford

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

654 reviews

tripadvisor

TripAdvisor Rating 4.5/5

618 reviews

Great stay

TripAdvisor rating 5.0/5

wazfish 25/02/2021 TripAdvisor review

We were staying at the hotel for 16 nights ahead of flying back to Australia. The hotel was kept in a very clean state during our stay and the staff were all excellent in making sure people were following the rules in relation to the corona virus. We had a 1 bed apartment with kitchen and lounge area which was a great size for the 2 of us. The bed was very comfortable and the bathroom facilities were excellent.

Dear Guest, Thank you for taking the time to write a review. My team and I very much appreciate your kind words and we’re glad to have been a part of your visit. We look forward to welcoming you back at Adagio London Brentford in near future. Kind regards, Satyam Talwar General Manager

Great rooms

Customer review rating 5.0/5

Steph Business - 03/02/2021 Confirmed reviews ALL

We stayed for two nights. We were impressed with the Covid measures. We had a studio which was ample for our needs. Our son was staying in an apartment which was really nice. The staff were friendly and helpful. Great value for money.

Dear Stephanie, We would like to thank you for taking the time to leave a review regarding your recent stay at the Aparthotel Adagio London Brentford. It is always a pleasure to receive positive feedback. I will share your kind words with our team, I am sure they will be glad to hear that their work made your stay memorable. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad, that you enjoyed your stay in one of our studios, I also hope that your son had an equally enjoyable stay in the apartment. During this time it is very important for us to have COVID measures in place and to follow the government guidelines. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Attila Lonart Guest Services Ambassador Aparthotel Adagio London Brentford

Great stay, great staff.

Customer review rating 5.0/5

Barry Couples - 30/01/2021 Confirmed reviews ALL

Friendly, helpful and accommodating staff and clean rooms. Could do with a few more plates/cutlery in the kitchens.

Hygiene issues (pests found in the rooms)

Customer review rating 1.5/5

Ashish Families - 16/01/2021 Confirmed reviews ALL

The rooms had pests in it. Found cockroach in the first room and informed the reception. No actions were taken for next 12 hours, after that room was changed, but the apartment refused to accept any responsibility. The second room also had pests but again the team didn't accept the responsibility. Photos and videos were shared with the team.

Good stay

Customer review rating 5.0/5

N/a Business - 10/01/2021 Confirmed reviews ALL

Everything was absolutely lovely. From hygiene to lovely FOH staff. It was a pleasurable experience.

Dear A., We would like to thank you for your comments regarding your stay at the Aparthotel Adagio London Brentford. I am so glad that our colleagues who work at the Front Office and also our Housekeeping department were able to make your stay memorable and enjoyable. I will make sure to tell them about your kind review. I hope we can welcome you back to the property in the near future. Sincerely, Attila Lonart Guest Services Ambassador Aparthotel Adagio London Brentford

Excellent experience. More than I expected

Customer review rating 4.5/5

Olga G. Solo - 04/01/2021 Confirmed reviews ALL

I had a fantastic stay at the Aparthotel Adagio London Brentford. It met and superseded every expectation I had of the hotel. Space looks exactly as advertised in the pictures. The staff was very friendly and helpful. The studio was more spacious than I expected and really good value for money. The space was clean and very quiet. It is perfect for an extended stay. I was on the 8th floor and had a great view of the surrounding area. There is Sainsbury's Local around the corner as well. Altogether an excellent experience. I would recommend it highly.

Dear Olga, I would like to thank you for your wonderful review, it means a lot to us to hear about your experience. I am really glad that you were not disappointed after first entering your room: it happens sometimes that pictures are not quite able to show the true size and feel of a hotel room. I am also delighted to hear that our team has made your stay an enjoyable and hopefully a memorable one. I'll make sure that they read your review, I am certain that they will be just as glad as I am. The view is a big plus, I agree. It is much nicer though on a warm, summer day, hopefully you will be able to experience it during a future stay. We will be here :) Sincerely, Attila Lonart Guest Services Ambassador Aparthotel Adagio London Brentford

Good value

Customer review rating 5.0/5

Mohamed Couples - 28/12/2020 Confirmed reviews ALL

The staff kind the rooms clean,quite and wide.

Dear Mohamed, We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Brentford. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Adagio Brentford Team Yasmin Trevizan

Great staff, friendly and helpful.

Customer review rating 4.5/5

Barry Couples - 26/12/2020 Confirmed reviews ALL

We stayed in a 1 bedroom apartment for 2 weeks. There were a few issue's with the apartment thought the reception and maintenance team were great and fast to rectify the issues. The apartments are spacious and modern.

Dear Barry, We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Brentford. It is always a pleasure to receive positive feedback! I will share your comments with our team and mostly with our Maintenance! I am sure that this feedback will serve as an encouragement to all of us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adagio Brentford Team Yasmin Trevizan

Great home from home for a family stay.

Customer review rating 4.5/5

Anonymous Families - 21/12/2020 Confirmed reviews ALL

Short notice booking for family of 4 (two young children). Staff were superb, and when we had to extend our stay sorted a room clean and linen change etc, which they didn’t need to. Close to transport, and supermarkets etc so can be self- sufficient. Sofa bed was a bit of a challenge as time wore on, but being able to put have the children in their own bedroom whilst still all safely enclosed in the same unit is really a bonus. Have used this aparthotel before, and am sure will do so again!

Dear Andy, We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With this current moment that we live on everything has been thought and actioned for your safety.To make you feel safe always! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adagio Brentford Team Yasmin Trevizan

Excellent value weekend stay

Customer review rating 4.5/5

Richard L. Friends - 14/12/2020 Confirmed reviews ALL

The apartment room was large and spacious with a great inside balcony space, fully equipped modern kitchen and bathroom all nice clean and well maintained. The staff friendly and polite and available as required and whilst some of the facilities and F&B offerings were understandably restricted there was still plenty of things to make this stay excellent value for money and would definitely stay again if in the area.

Dear Richard, I would like to thank you for taking the time to share your experience with us. I am glad that you liked our modern kitchen and the spaciousness of the apartment and that of the balcony. I will make sure to inform our team of your kind words, it is always nice to see that the work we do matters, and it makes our Guests' stay memorable and enjoyable, especially in difficult times likes these. We really hope that your next stay will be just as enjoyable as the previous one. Sincerely, Attila Lonart Guest Services Ambassador Aparthotel Adagio London Brentford

Awful customer service

Customer review rating 0.5/5

Myles L. D. Couples - 07/12/2020 Confirmed reviews ALL

Spoiled my partner’s birthday!!! Karla - Unecessarily rude over the phone There was another female receptionist who was very rude to both me and my partner and gave poor communication when informing me about my stay

Dear Myles Litchmore D. Thank you for taking the time to tell us about your experience at the Aparthotel Adagio London Brentford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will treat your feedback with the utmost seriousness and I am currently investigating this matter. If any miscommunication was directed to you on matters of "What brings you at our hotel?" We kindly request your consideration on this matter, with the COVID situation that we live now, and any leisure (Birthday) stay is not allowed by the government regulations. Our sites remain open to all essential/ working purposes stay. If you have any other concern about the reasons of stay, or why we cannot accept leisure reservations at this difficult time, please do not hesitate on contacting us. Once again we are sorry for this unfortunate situation, and we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yasmin Trevizan Reservation Supervisor Apart-hotel Adagio London Brentford Yasmin Trevizan Reservation Supervisor Apart-hotel Adagio London Brentford

going down hill

Customer review rating 2.0/5

Joseph C. Business - 24/11/2020 Confirmed reviews ALL

I have been disappointed on my last two visits there has been faulty taps and plumbing as well as mouldy walls- and I was given a disabled room which had no bath

Dear Mr. JOSEPH C., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio London Brentford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We genuinely regret those occasions when the service does not meet expectations and we are constantly monitoring our contractors and administration procedures to ensure that an efficient and reliable service is supplied. All contractors used by Accor are recognised for holding a reputation for superior service within their field. And please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasmin Trevizan Reservation Supervisor

clean, easy access, friendly staff

Customer review rating 5.0/5

Sydnei B. Couples - 23/11/2020 Confirmed reviews ALL

We are very pleased with our stay at the Adagio. Very comfortable accommodation and good facilities. The staff couldn't be more helpful and accommodating. I highly recommend. A BIG Thank you to Yasmin and her team who did their very best to make us feel at home and were always available o help us with whatever we asked.

Queridos Sydnei e Soraia! Primeiramente, estou imensamente grata ficarem conosco neste momento, COVID, situações particulares, vocês compartilharam tudo conosco, e posso falar pela equipe, que após o lockdown de Março, recebe-los que em uma situação difícil, foi gratificante estar aberto e poder atendê -los. Espero que a nova casa esteja tão boa quanto a "temporária" e pode contar que estamos aqui para quando precisar! Atensiosamente Equipe Adagio Brentford Yasmin Trevizan

Excellent Stay

Customer review rating 5.0/5

Anonymous Business - 11/11/2020 Confirmed reviews ALL

It was a wonderful and pleasant stay the staff member whom I can’t thank enough (Yasmin) for her great hospitality. She was very polite and helpful, her customer service was exceptional.

Dear Harpreet, I’m very grateful that you could take time to leave us your comments and write a review. I’m so pleased you had a wonderful and pleasant stay with us, I will make sure to inform Yasmin of your enjoyable stay and your kind words about her exceptional customer service. We hope to see you again in the very near future. Kind regards, Attila Lonart Guest Services Ambassador Aparthotel Adagio London Brentford

Pre Lockdown stay

Customer review rating 4.0/5

Malcolm H. Couples - 10/11/2020 Confirmed reviews ALL

First visit to this hotel and a good stay

Easy all round

Customer review rating 4.5/5

Rachel O. Business - 06/11/2020 Confirmed reviews ALL

Easy to find, check in, good facilities in the apartment, helpful to have 24 hour reception. Great gym!

Dear Rachel, We very much appreciate your comments regarding your stay at the Aparthotel Adagio London Brentford. We are glad that our apartments and our gym were to your liking. It is always a pleasure to receive positive feedback as it helps us to continuously improve the quality of our services. I look forward to welcoming you back again soon. Kind regards, Attila Lonart Guest Services Ambassador Adagio London Brentford

Good facilities

Customer review rating 4.5/5

Anonymous Families - 04/11/2020 Confirmed reviews ALL

Good location and helpful staff.

Dear WESLEY F., We very much appreciate your comments regarding your stay at the Aparthotel Adagio Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We all hope to see you again! You and your family, specially George made our days in these difficult time, better! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adagio Brentford Team Yasmin Trevizan

Good customer service, conveniently located and pleasant stay

Customer review rating 4.0/5

Sarva L. Families - 01/11/2020 Confirmed reviews ALL

. I have no expectations as I expected it to be a just a budget hotel , but I was pleasantly surprised by the friendly and helpful customer service and the terrace glass balcony with views

Fantastic apartments, shame about one member of staff

Customer review rating 3.5/5

Natalia Business - 28/10/2020 Confirmed reviews ALL

Our stay was for 3 nights, upon checking in there was a blonde haired lady with glasses behind the desk, her lack of basic manners became apparent very quickly. Despite my efforts of trying my hardest to be kind and polite with the lady, it seemed to be too much of an effort for her to do the same. Through staying at the apartments we met numerous members of staff, all were very polite and pleasant except the blonde lady with glasses. Everything seemed to be a trouble. The apartment's were fantastic. Very well equipped and had everything you needed, quiet.. me and my friend both slept great. Hotel shop is super expensive, however there's a Sainsburys next door as well as a lovely cafe/ coffee shop. I frequently travel to London for work, if it wasn't for the ignorance from the blonde lady who works on reception my stay would have been perfect and I would most likely be returning to these properties for future stays. Thank you to all the helpful and friendly members of staff.

Good

Customer review rating 4.0/5

Anonymous Friends - 25/10/2020 Confirmed reviews ALL

Check in was appalling. Arrived at 2:50 check in is usually at 3pm for all customers. We had to wait almost 2 hours for everything to be ready. If that’s the case they shouldn’t say check in starts at 3pm. My friend needed to go toilet and just wanted to go in and relax we had to wait downstairs, till 4:30pm. No communication was done from the front reception. I had to keep asking them when the room would be ready, I understand they have to take precautions due to COVID, however we could’ve had a room that was free alongside the other room I had booked. This was my second time staying here the first time was this time last year & it was a smooth process. However, overall the room was beautiful, loved everything didn’t complain once it was just the check in, that’s all.

Dear JELISSA L., It is highly valued to receive just a fair and rational feedback . We are sorry to learn that we did not meet your expectations on this shortfall - the delay of the room. Please be assure that this is not the typical case at all . We had already passed the message to the management team and they will take care of it properly. Apart from that, we are happy that you had overall an nice stay and everything went nice and smooth . Thank you for trusting us and being with us in your last journeys. We hope to welcome you back again on time and once again thank your for your honest sharing . Sincerely, Front desk team Thomai Stoulia

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