Aparthotel Adagio London Brentford 4 stars

Clean attractive apmt poor signs for taxi to find, poor breakfast description , Ie Choc chip Croissant is not even a mouthful, ordered 1 just not enough equally with normal croissant very small, so with Jam, milk , butter, and tea an expensive Grab and Go, so we went to Novotel for breakfast. Lights not all working, kettle similar, but very good towels.overall experience will only accept a 9 when a 7 is what I wished

Catalina at the front desk made my day - she worked the system to have us stay in this beautiful apart hotel at a time when Richmond was fully booked due to a bank holiday. Appreciated her going the extra mile for us, something which became very rare nowadays,

The lady on the desk was extremely helpful as there was a problem with our initial booking. And sorted it as quick as she could . I was woken early in the morning by an email from the hotel telling me I owed a further 125.00 and 135.00 pounds , this immediately panicked me as I had settled the bill the day before , I had to get up and get dressed to return to reception to sort this matter out which again was dine efficiently by the lady on the desk, I would kindly advise you not to panic your guests do early on a morning it spoilt my enjoyment of my stay away , Regards Sandra M.

I find its location somewhat convenient (closes tube station is South Ealing, Picadilly line). There is a Sainsbury's local downstairs so you can get pretty much most of your groceries from here and with the in-room facilities available, meals are easy! Most grocers also deliver except Ocado for some reason doesn't recognise the post code. Rooms are large with huge windows to soak in the sun and louvres that can be opened to let fresh air in. Reception staff are wonderful and friendly throughout my stay. All in all it was a good stay. Beds weren't exactly comfy but still okay.

Two nights staying for my son's wedding. Great rooms and layout - really perfect, and we have stayed at many hotels across the world (USA, NZ, Australia etc).

Staff were attentive and welcoming, apartment was pleasant and clean, overall a very pleasant experience. Covid rules were followed and it felt like a very safe environment.

We chose the Aparthotel Brentford to spend our 5-day quarantine once arriving from Canada - couldn’t have asked for a better place to stay. Super comfortable and had everything we needed for the five days. Ordering in groceries and take away was easy!

It was my first time staying at the hotel. The receptionist got my car reg plate wrong which ment we may receive a fine in the post for parking. The room was nice however we had a disabled wet room with broken shower, mould on floors and empty amenities - hair and body soap/ shampoo conditioner. Room was also missing an iron which we requested and then realised the ironing board was broken so couldn’t use it anyway. Air conditioning was noisy. Didn’t feel safe as we had a stranger banging on our door in the early hours. Rooms aren’t sound proof. Sofa bed was dirty with crumbs from last guests. Kitchen area was nice and balcony was too. Bed was comfy. Could have been cleaner.

I have nothing but wonderful things to say about Aparthotel Adagio London Brentford. Everything, from the crew to the room to the service to the location, was nothing short of excellent. I needed to stay in the area for five weeks for a training course and the Adagio was perfect. The FOH crew was incredibly helpful and kind and could be counted on to provide excellent service whether it was directions to where my course was being held or to how to navigate the London transport system or replacing anything needed in the room. Also, the building and rooms are gorgeous. My suite had a huge winter garden with an amazing view. The shower water pressure was great, and it was very nice to have a kitchen thoughtfully stocked with utensils and tableware, as well as washing up liquid and tabs for the dishwasher. I honestly can't sing the praises of the Aparthotel Adagio London Brentford any higher. Feel like I arrived as a guest and left as a friend. Completely recommend 10/10

Staff were really friendly and accommodating. Even though the hotel was busy, they were still able to accommodate my requests at short notice and made my stay extremely welcoming.

Room needs a good clean and certain things fixed! I feel if room was walked through before we arrived things would have been noticed...safe needed battery, bulb in bedroom etc

Lovely place with lovely staff! Carlinha and her team so helpful!

Nightmare check in experience got check in at 10 pm (2hours after arrival) even though I was with 2 years old son. Completely disrespectful team and general manager is the biggest disappointment and completely careless. Room full of filthy drug smell and white powder all over the floor completely unhygienic

Absolutely loved my stay at Adagio. Fabulous apartment with hotel facility, the views from winter garden balcony is beyond words… Very customer oriented reception team available anytime to resolve issues, professional, friendly and efficient excellent management team from GM to reception The unsung hero’s of Cleaning and house keeping hardworking excellent team spotless cleaning and very accommodating and efficient If I need to I wouldn’t Jesi state to stay there again

Yet have experienced the worst customer service I have explained that I have forgotten my phone charger behind in the room that was connect to the socket near the bed. It has been dragged for over week for reply regarding the matter. Yet I haven’t received an update!!!!