Dear Guest , Thank you for your positive feedback regarding our helpful and polite staff, as well as the cleanliness and comfort of your room and hotel. We are delighted to know that you had a pleasant stay with us. Kind Regards, Manisha Purkuty Reception Supervisor

Dear Guest, Thank you for your positive feedback. We are delighted to hear that you found our location convenient and that the apartment met your needs during your four-night stay. We hope to welcome you back in the future for another enjoyable experience. Kind Regards, Manisha Purkuty Reception Supervisor

Dear guest, Thank you for your feedback. I sincerely apologize for the discomfort you experienced with the bed and the odour in your room. Your comments are valuable to us, and I will ensure they are shared with the relevant team for consideration. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and that the apartment suited your needs, especially for accommodating your dog. We understand that the request for identification and a security deposit may be an inconvenience; however, this is our standard procedure to ensure the safety and security of all our guests. We appreciate your understanding in this matter. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our ideal location for the Richmond Marathon and that our friendly team, soundproofing, cleanliness, and facilities contributed to a comfortable stay. It’s also great to know that you appreciated the air conditioning, iron, and hairdryer. Thank you for your suggestion regarding a floor brush — we’ll certainly take this on board, and our team would always be happy to assist with any additional items upon request. Thank you again for choosing Adagio, and we hope to have the pleasure of welcoming you back soon! Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your feedback and for being a returning guest. We’re truly sorry that this stay did not meet the standards you have come to expect from us. We sincerely apologise for the issues with the dishes, room temperature, and TV, especially as your daughter was unwell. We’re also sorry to hear that our team did not make you feel as welcome as during your previous visits. Your feedback is very important to us and will be shared with the relevant teams. Should you decide to stay with us again, please don’t hesitate to contact me directly by email. I would be more than happy to personally ensure that your next stay is a much more comfortable and enjoyable experience. Kind Regards, Elena Santoro Reception Supervisor

Dear Guest , Thank you for your positive feedback regarding your recent stay at Aparthotel Adagio London Brentford. We are delighted to hear that you found your experience comfortable and that our friendly staff, particularly Elena, made a positive impression on you. It is also wonderful to know that both you and your cat enjoyed the room and balcony. We appreciate your comments about our location and are glad that you found it convenient for accessing local amenities and transport options. Thank you for recommending us as a great value option in London. We look forward to welcoming you back in the future. Kind Regards, Manisha Purkuty Reception Supervisor

Dear guest, Thank you for sharing your feedback. We are truly sorry that your three-night stay did not meet your expectations. We apologise for the inconvenience caused by the blocked shower drain and the need to change rooms. We also regret that the condition and maintenance of the rooms and garden areas fell short of the standards you expected. We appreciate your kind words about our team and are sorry that, despite their efforts, your overall experience was disappointing. Your comments regarding the property's upkeep, location and value for money are taken seriously and will be shared with the relevant team. This is not the level of experience we aim to provide, and we sincerely apologise for the disappointment caused. Should you consider staying with us again in the future, we kindly invite you to contact us directly via email. We would welcome the opportunity to assist you personally and provide you with a much better experience. Kind Regards, Elena Santoro Reception Supervisor

Dear guest Thank you for sharing your feedback. I regret to learn that your comfort levels did not meet expectations, particularly regarding the bed and towels. Your comments regarding the gym and breakfast will be noted for future improvements. Kind Regards, Elena Santoro Reception Supervisor

Dear Adam O., Thank you for your kind words regarding your stay. We are delighted to hear that you found our location, comfort, and staff to your satisfaction. We look forward to welcoming you back for another enjoyable visit. Kind Regards, Manisha Purkuty Reception Supervisor

Dear Steven P., Thank you for your positive feedback. We are delighted to hear that you found your stay to be quick, clean, and good. Your satisfaction is our priority, and we hope to welcome you back soon. Kind Regards, Manisha Purkuty Reception Supervisor

Dear guest, Thank you for taking the time to share your detailed feedback. We’re very sorry for all the issues you experienced during your stay, especially with the bathroom, cleanliness, lighting and condition of the room. This is certainly not the experience we want our guests to have, and we sincerely apologise for the inconvenience caused. We are also investigating the issue with the drain thoroughly to understand what happened and make sure it is properly addressed. On a positive note, we’re pleased that you enjoyed the friendliness of our staff, the comfortable bed, the air conditioning and our convenient transport connections. We truly appreciate you highlighting these points. If you decide to stay with us again in the future, please contact us directly. We would be happy to assist personally and do our best to provide you with a much more positive experience. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our studio well-equipped and clean, and that our staff made a positive impression. We look forward to welcoming you back in the future. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for taking the time to share your feedback. We sincerely apologise that your recent stay did not meet your expectations, especially as you had stayed with us before. We take your comments very seriously. Our housekeeping team has already taken the necessary steps to address the bathroom issue, and we have also spoken with our reception team to ensure that calls and guest requests are not missed in the future. Regarding your friends waiting at reception, our terms and conditions clearly state that guests must provide valid identification matching the name on the reservation. For security reasons, we therefore had to wait for your authorisation before allowing them to check in on your behalf. We truly appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, local amenities, and the comfort of your apartment. We look forward to welcoming you again in the future. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your kind words regarding our staff. We are delighted to hear that you experienced our team's hospitality during your stay. Your feedback encourages us to continue providing excellent service to all our guests. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you had a good stay with us and enjoyed our convenient location, clean room, and the service from our reception team. We’ve shared your kind comments with the reception team, and they’re very happy to know that they contributed to making your stay a positive experience. We’re sorry to hear that breakfast did not meet your expectations and that the cleanliness of the garbage area was not up to standard. We have taken note of your comments and shared them with the relevant departments so the necessary improvements can be made. We really appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your kind words regarding your stay. We are delighted to hear that you found our beds incredibly comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the rooms satisfactory and enjoyed our breakfast. We’re sorry to hear that the bathroom did not fully meet your expectations and that the information regarding our housekeeping service was not communicated clearly before your arrival. We understand how important it is to have all the relevant information in advance, and we sincerely apologise for any inconvenience this may have caused. We have shared your comments with our Management team so we can take the necessary steps to improve both the facilities and the information provided to our guests. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a better experience. Kind Regards, Elena Santoro Reception Supervisor