Dear guest Thank you for your feedback regarding your stay. I apologize for the discomfort you experienced. Please be assured that we take such matters seriously and will investigate the issue further to ensure the comfort of our guests in the future. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and appreciated the location and comfort of our hotel. We hope to welcome you back in the future for another enjoyable experience. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the spacious studio, comfortable bed and well-equipped kitchenette. We sincerely apologise for the issues you experienced during your stay. We have shared your comments with our Maintenance Team to address the issues with the safety chain and taps, as well as with our Reception Team to investigate the late check-out confusion and improve the check-in experience. Please remember that our reception is open 24/7, and regardless of the length of your stay, we are always happy to assist you with anything you may need. We truly appreciate your understanding and would love to welcome you back. If you decide to stay with us again, please contact us directly so we can help make your next stay a much better experience. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you so much for your lovely review! We're delighted to hear that you found the check-in and check-out process straightforward and that the amenities, cleanliness and accessibility met your expectations. It's wonderful to know that you enjoyed the location and found it convenient for both North London and Westfield. We're also pleased that you appreciated the peaceful atmosphere and the balcony. Thank you for choosing to stay with us. It means a lot to know that we'll be your go-to place for future visits. We look forward to welcoming you back again soon! Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed your stay and appreciated our helpful staff and comfortable surroundings. Providing a welcoming and pleasant experience for all our guests is very important to us. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon! Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that our hotel met your needs during your stay, particularly with its convenient transport links, parking facilities, and easy access to the airport. We’re glad you found the kitchenette useful for preparing simple meals and appreciated the convenience of having a grocery store nearby. It’s also wonderful to hear that our staff made a positive impression with their friendly service. However, we’re sorry that some aspects of the room did not meet your expectations. We appreciate you bringing the condition of the shower drain and the unstable table to our attention, and we will share your comments with our housekeeping and maintenance teams so these issues can be addressed. We also apologize for the missing espresso pods and understand that this was disappointing. We appreciate your patience and will take your feedback into consideration to help improve the experience for future guests. Thank you again for choosing to stay with us and for your honest comments. We hope to have the opportunity to welcome you and your family back for a more comfortable and enjoyable stay in the future. Kind Regards, Elena Santoro Reception Supervisor

Dear Mr. Waddehra, Thank you for your feedback. We’re glad to hear that you found our team courteous. We apologies that our housekeeping service did not meet your expectations, especially during a longer stay. Your comments are valuable, and we’ll share them with the team as we continue to improve our service. We hope to welcome you back for a better experience. Kind Regards, Manisha Purkuty Reception Supervisor

Dear Guest , Thank you for your positive feedback regarding our helpful and polite staff, as well as the cleanliness and comfort of your room and hotel. We are delighted to know that you had a pleasant stay with us. Kind Regards, Manisha Purkuty Reception Supervisor

Dear Guest, Thank you for your positive feedback. We are delighted to hear that you found our location convenient and that the apartment met your needs during your four-night stay. We hope to welcome you back in the future for another enjoyable experience. Kind Regards, Manisha Purkuty Reception Supervisor

Dear guest, Thank you for your feedback. I sincerely apologize for the discomfort you experienced with the bed and the odour in your room. Your comments are valuable to us, and I will ensure they are shared with the relevant team for consideration. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and that the apartment suited your needs, especially for accommodating your dog. We understand that the request for identification and a security deposit may be an inconvenience; however, this is our standard procedure to ensure the safety and security of all our guests. We appreciate your understanding in this matter. Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our ideal location for the Richmond Marathon and that our friendly team, soundproofing, cleanliness, and facilities contributed to a comfortable stay. It’s also great to know that you appreciated the air conditioning, iron, and hairdryer. Thank you for your suggestion regarding a floor brush — we’ll certainly take this on board, and our team would always be happy to assist with any additional items upon request. Thank you again for choosing Adagio, and we hope to have the pleasure of welcoming you back soon! Kind Regards, Elena Santoro Reception Supervisor

Dear guest, Thank you for your feedback and for being a returning guest. We’re truly sorry that this stay did not meet the standards you have come to expect from us. We sincerely apologise for the issues with the dishes, room temperature, and TV, especially as your daughter was unwell. We’re also sorry to hear that our team did not make you feel as welcome as during your previous visits. Your feedback is very important to us and will be shared with the relevant teams. Should you decide to stay with us again, please don’t hesitate to contact me directly by email. I would be more than happy to personally ensure that your next stay is a much more comfortable and enjoyable experience. Kind Regards, Elena Santoro Reception Supervisor

Dear Guest , Thank you for your positive feedback regarding your recent stay at Aparthotel Adagio London Brentford. We are delighted to hear that you found your experience comfortable and that our friendly staff, particularly Elena, made a positive impression on you. It is also wonderful to know that both you and your cat enjoyed the room and balcony. We appreciate your comments about our location and are glad that you found it convenient for accessing local amenities and transport options. Thank you for recommending us as a great value option in London. We look forward to welcoming you back in the future. Kind Regards, Manisha Purkuty Reception Supervisor

Dear guest, Thank you for sharing your feedback. We are truly sorry that your three-night stay did not meet your expectations. We apologise for the inconvenience caused by the blocked shower drain and the need to change rooms. We also regret that the condition and maintenance of the rooms and garden areas fell short of the standards you expected. We appreciate your kind words about our team and are sorry that, despite their efforts, your overall experience was disappointing. Your comments regarding the property's upkeep, location and value for money are taken seriously and will be shared with the relevant team. This is not the level of experience we aim to provide, and we sincerely apologise for the disappointment caused. Should you consider staying with us again in the future, we kindly invite you to contact us directly via email. We would welcome the opportunity to assist you personally and provide you with a much better experience. Kind Regards, Elena Santoro Reception Supervisor

Dear guest Thank you for sharing your feedback. I regret to learn that your comfort levels did not meet expectations, particularly regarding the bed and towels. Your comments regarding the gym and breakfast will be noted for future improvements. Kind Regards, Elena Santoro Reception Supervisor

Dear Adam O., Thank you for your kind words regarding your stay. We are delighted to hear that you found our location, comfort, and staff to your satisfaction. We look forward to welcoming you back for another enjoyable visit. Kind Regards, Manisha Purkuty Reception Supervisor

Dear Steven P., Thank you for your positive feedback. We are delighted to hear that you found your stay to be quick, clean, and good. Your satisfaction is our priority, and we hope to welcome you back soon. Kind Regards, Manisha Purkuty Reception Supervisor

Dear guest, Thank you for taking the time to share your detailed feedback. We’re very sorry for all the issues you experienced during your stay, especially with the bathroom, cleanliness, lighting and condition of the room. This is certainly not the experience we want our guests to have, and we sincerely apologise for the inconvenience caused. We are also investigating the issue with the drain thoroughly to understand what happened and make sure it is properly addressed. On a positive note, we’re pleased that you enjoyed the friendliness of our staff, the comfortable bed, the air conditioning and our convenient transport connections. We truly appreciate you highlighting these points. If you decide to stay with us again in the future, please contact us directly. We would be happy to assist personally and do our best to provide you with a much more positive experience. Kind Regards, Elena Santoro Reception Supervisor