Aparthotel Adagio London Brentford 4 stars

Our stay was for 3 nights, upon checking in there was a blonde haired lady with glasses behind the desk, her lack of basic manners became apparent very quickly. Despite my efforts of trying my hardest to be kind and polite with the lady, it seemed to be too much of an effort for her to do the same. Through staying at the apartments we met numerous members of staff, all were very polite and pleasant except the blonde lady with glasses. Everything seemed to be a trouble. The apartment's were fantastic. Very well equipped and had everything you needed, quiet.. me and my friend both slept great. Hotel shop is super expensive, however there's a Sainsburys next door as well as a lovely cafe/ coffee shop. I frequently travel to London for work, if it wasn't for the ignorance from the blonde lady who works on reception my stay would have been perfect and I would most likely be returning to these properties for future stays. Thank you to all the helpful and friendly members of staff.

Check in was appalling. Arrived at 2:50 check in is usually at 3pm for all customers. We had to wait almost 2 hours for everything to be ready. If that’s the case they shouldn’t say check in starts at 3pm. My friend needed to go toilet and just wanted to go in and relax we had to wait downstairs, till 4:30pm. No communication was done from the front reception. I had to keep asking them when the room would be ready, I understand they have to take precautions due to COVID, however we could’ve had a room that was free alongside the other room I had booked. This was my second time staying here the first time was this time last year & it was a smooth process. However, overall the room was beautiful, loved everything didn’t complain once it was just the check in, that’s all.

The staff are so helpful. The rooms are always tip top. The manager always has time for you.

The entire hotel team is absolutely brilliant and friendly. This includes reception staff, housekeeping and maintenance. A massive shout out goes to Pablo, Carla, Jasmine, and Wayne! They made our stay a delight.

Very good apartment. Fully equipped. Lovely staff. Good location

The hotel is great. The apartments are spotlessly clean, have everything you need and are very comfortable. The staff are lovely, especially Thomai and James on the front desk. They are amazing: they remember my name and which apartment I’m in (this is my third week here, so my third apartment). Nothing is too much trouble. They go the extra mile every time I see them. They ask about my day, they offer to help me with my luggage, they fetch irons to the room and they are always welcoming and cheerful.

No room service. Front desk just want to tell what she want to say to complete her task.... But not ask or listen what customer needs. My feeling is "pls don't give me any trouble, and extra questions" Room facilities maintenance is not in standard.

The overall stay was ok.Cleanliness was sub-par. Bathroom bin was still filled with trash from previous guest and kitchen towels have not been changed

- Warm welcome and clear signs of hand sanitiser and social distancing so a good start - Over an hour wait for tea and coffee when told coming right away, perhaps ask guests to choose thier own tea bags and take them up. - Room was spacious, however not cleaned. I sent in photos, cheese in fridge, tissue bit left in drawer, hob splash back not clean, the phone had dirt and hairs therefor very worry if the room had been cleaned or sanitiased recently. I was opening for a good day stay so I could return for a break.

Located close to bus stations you can go everywhere with underground connection.

I quarantined at Adagio for 14 days and it seemed like 4 days ... The apartments are spacious and well equipped with floor to ceiling panoramic windows ... my view was across to London. The staff were amazing and were on hand to assist in any way possible.

We were really pleased with our accommodation except we had no hot water, slight problem resulting in us having to move apartments the following day. Are you aware that hot water has to above 50 degrees C to kill bacteria? The water in the second apartment was just acceptable. The staff were very helpful. Apartment was well equipped for self-catering but I don't think you want your guests to cook a meal. A challenge with a small saucepan no lid, a small fry pan just big enough for 2 eggs, BYO egg slice required and a very large pot no lid but big enough to cook a one pot casserole for 10 people!

Spacious one bedroom with big winter garden. Good price value in London.

We were really pleased with our accommodation except we had no hot water, slight problem resulting in us having to move apartments the following day. Are you aware that hot water has to above 50 degrees C to kill bacteria? The water in the second apartment was just acceptable. The staff were very helpful. Apartments was well equipped for self-catering but I don't think you want your guests to cook a meal. A challenge with a small saucepan no lid, a small fry pan just big enough for 2 eggs, BYO egg slice required and a very large pot no lid but big enough to cook a one pot casserole for 10 people!

Excellent accommodation and service. Good Covid signs etc.