Aparthotel Adagio London Brentford 4 stars

It was great. We stayed here twice so far And the experiences were no good.

Great room for 4 nights. Quiet, comfortable and spotlessly clean - really good, would stay again.

I really enjoyed my stay in the comfortable apartment a lot. However, I was not expecting that the WiFi would barely work/not work at all inside the apartments. I could not find anywhere that had good WiFi service, not even in the public areas. Otherwise I was super happy with the amenities and all.

To make a rather unpleasant & somewhat lengthy story short, the stay was nothing short of a series of missteps, inconvenience and exceedingly poor responses/assistance from the staff (though not all people...some were kind). The net result of this is that this property will be taken off the list of potential accommodations in the London area. Which is rather fortunate for all involved as we just secured a very large client in the area West London/Chiswick area and necessitates about 200/nights per year. Sorry to be so direct but what was a bad situation (which does happen on occasion...it cannot be helped) was made worse by people at your hotel who seemed to feel like none of this was their problem and that my staying there was nothing sort of an inconvenience to them. In fact, the ONLY reason I didn't give this review one star is that Mercedes (and Severina??) were apologetic at check-out --though did nothing to somehow ameliorate the situation. In fact, they said....We hope to see you again". Wow....are you kidding me...didn't you hear what I just said. While I am rather certain that I have just wasted my time completing this survey, perhaps it will be worth it that it saves someone else from a miserable experience.

Apartment rooms are good, and it’s in a good location, but no room cleaning during the 4 nights I was there, and wi-fi broken for the majority of my stay.

When we arrived around 16:00 the apartment was not ready, we had to wait with our children after a long traveling day until 17:15 to get our accommodation only when we had to remind the reception lady to check again if it was ready. The SofaBed in the lounge was very uncomfortable & making loud noises in every move while sleeping (getting in & out of bed & when just turning from side to side) I think to old & needs changing. Very noisy Air condition when working . The WiFi was not working on the 20th & 21st April , I had to go to the Novotel across the road for internet connection.

Well, the room was good. The staff wasn't. Breakfast wasn't good at all. You could try to change the menu time to time, I stayed there for three weeks - same old, same old. I would not want to visit again and definitely not recommend, have informed my company of the same

Base for 4 days in London.

Another great stay with at this wonderful hotel with knowledgeably and friendly staff, comfortable rooms and quirky breakfast. I am already looking forward to my next stay :-)

Charming staff, convenient location

Beautiful studio. Spotless clean. Mini supermarket next door. No restaurants near by but Bus 65 will take you to Ealing Brodway or Richmond.

It’s a good quality apartment that suits me as a business traveler not wanting to be disturbed by bar / room service . The only issue I have is the online booking is a nightmare !

Very comfortable stay. Safe and secure. Well maintained. Helpful staff. Breakfast can be improved for the price charged.

It was a good stay. The receptionist was very friendly and accommodating. If there is something to improve, it is the cleaning service. On my first week, there is a strong food odor coming from the oven which I assume came from the last person who cooked from that apartment. It should have been cleaned professionally and had the apartment sprayed with an anti-odor spray. I could have give a 10.

Stayed here for the first time as was there for 4 nights, I usually stay at the Novotel next door. ApartHotel was great, I got complimentary upgrade and room was nice and big - really liked it and would stay again.