Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 1,455 reviews

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57 Whitehall, SW1A 2BX LONDON, United Kingdom

Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Telephone
Fax +4400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,455 reviews

Customer review rating 5.0/5

Christopher B. Solo - Confirmed reviews ALL

The building is beautiful and historic, the consierge tour at 10:30 well worth doing. The spa is impressive as is the area around the hotel. Breakfast was very good, but not with an elaborate buffet like other Raffles offer. The coconut jogurt stood out. The Drawing Room dining was quite good for dinner. Overall a special experience.

Dear Mr B., Thank you very much for taking the time to share such detailed feedback following your recent stay at Raffles London at The OWO. We are pleased to see your excellent overall rating and appreciate the thoughtful way in which you have reflected on your experience. We are delighted that you found your stay memorable and that the character of the building, the guided experience, dining venues, and wellness facilities contributed positively to your visit. It is also gratifying to know that many aspects of the service met your expectations. At the same time, we sincerely regret that certain moments did not reflect the level of hospitality you rightly associate with the Raffles brand. Your comments regarding your departure experience and the way solo guests are addressed during breakfast have been taken very seriously. This feedback has been shared with the relevant teams, as it is important to us that every guest feels equally valued, respected, and thoughtfully cared for at all times. Thank you once again for your candid and constructive review. We truly appreciate you bringing these points to our attention and hope to have the opportunity to welcome you back in the near future. Kind regards, Javier Ansotegui Esparza Assistant Front Office Manager

Customer review rating 5.0/5

Antonio R. R. Families - Confirmed reviews ALL

The hotel is extremely beautiful, the staff is amazing and helpful. They went the extra mile to find pampers for my daughter in the middle of the night. Amazing stay.

Dear Mr R., Thank you very much for taking the time to share your feedback following your recent family stay at Raffles London at The OWO. We are delighted to see your excellent overall rating and to know that your experience with us was such a positive one. It is particularly rewarding to learn that our team was able to support you and your family with care and attentiveness, especially at a moment when this was most needed. Providing thoughtful and responsive service is something we take great pride in, and your comments have been shared with the team. We also appreciate you taking the time to highlight your experience with the booking journey and breakfast pricing. Your observations are valuable and have been noted for review, as clarity and transparency are important to us at every stage of the guest experience. Thank you as well for your loyalty as an ALL Accor Gold member and for recommending the hotel. We truly appreciate your trust and hope to have the pleasure of welcoming you and your family back again in the future. Kind regards, Javier Ansotegui Esparza Assistant Front Office Manager Raffles London at The OWO

Customer review rating 4.5/5

Salam A. Families - Confirmed reviews ALL

Very professional, yet welcoming and accommodating

Dear Dr A., Thank you very much for taking the time to share your feedback following your stay at Raffles London at The OWO. We truly appreciate your positive review and your kind remarks regarding the welcoming atmosphere and professionalism experienced during your family visit. We are also grateful for you highlighting the delay encountered during breakfast service. Please accept our sincere apologies, as a smooth and timely start to the day is of great importance. Your comments have been shared with the relevant teams for review. Thank you as well for noting the ease of access as an area where we can improve. Should you wish to share any further details in this regard, I would be most pleased to hear from you. We value your loyalty as an ALL Accor Classic member and thank you for recommending both the hotel and the loyalty programme. We also appreciate your positive ratings across several of our services, including dining, the bar, Concierge, fitness facilities, and the pool. Thank you once again for your thoughtful feedback. We very much hope to have the pleasure of welcoming you and your family back to Raffles London at The OWO in the near future. Kind regards, Javier Ansotegui Esparza Assistant Front Office Manager

Customer review rating 5.0/5

Edward B. Couples - Confirmed reviews ALL

There are three things that make the OWO stand out over and above it's competitors. First, the service is truly exceptional. There were so many thoughtful little touches throughout our stay. Every member of staff is incredibly friendly and attentive without being intrusive. Second, the facilities are really second to none for a hotel in very central London. The swimming pool and spa area in the basement is truly enormous and so calm and peaceful. Perfect for a cold, rainy London day in February! Finally, the building itself is stunningly beautiful. The thoughtful renovation has resulted in a space that somehow feels both modern whilst preserving the building's interesting history and sense of old-world grandeur Overall, quite possibly the best hotel we have ever stayed in.

Dear Mr B., Thank you for taking the time to share such a detailed and considered review following your recent stay with us at Raffles London at The OWO. We are delighted to read that you found our service exceptional and that many small touches throughout your stay made a lasting impression. Your kind words regarding our team mean a great deal, and I will ensure they are shared across the hotel. It is also wonderful to know that you enjoyed our spa and pool facilities, and that the restoration of the building resonated with you. Preserving its immense history while delivering modern comfort is something we are immensely proud of. I appreciate your feedback regarding the discretionary service charge. We fully understand your perspective, and while the charge is indeed optional, we recognise that clarity and transparency are essential, and your comments have been shared with our leadership team for consideration, we had additionally amended your profile notes so that this will not reoccur on any future stays. It was a pleasure to have you with us, and we very much hope to welcome you back again in the future for another exceptional stay. Kind regards, Benedict Kershaw. Assistant Front Office Manager. Raffles London at The OWO.

Customer review rating 3.5/5

Nick L. Couples - Confirmed reviews ALL

Room and hotel furnishings were excellent you provided the in room items I requested. However, all your restraints were busy we felt rushed when we asked where we could eat and my wife was left wafting 30 minis for her massages making us late for out train. Not the special weekend we hoed for.

Dear Mr L., Thank you for taking the time to share your feedback following your recent stay with us. I was pleased to read that you enjoyed the room and that the in-room items you had requested were prepared as expected. However, I am sorry that aspects of your weekend felt disorganised and fell short of the special experience you had hoped for. I regret that our restaurants were fully committed during your stay, particularly given the increased Valentine’s Day demand, and that you felt rushed when seeking dining options. Most concerning is that your wife was kept waiting for her massage, which in turn impacted your onward plans. This is certainly not the level of coordination we strive to deliver. Your comments have been duly noted and shared with the relevant department heads for review. We take such feedback seriously, as it highlights where we must improve both communication and operational flow. I regret that your weekend did not meet expectations and would welcome the opportunity to restore your confidence in us should you choose to return. Please do not hesitate to contact me directly if your travels bring you back to Whitehall. Kind regards, Benedict Kershaw. Assistant Front Office Manager. Raffles London at The OWO.

Other web-users rate our hotel

  • 327 reviews 9.6/10 Location
  • 442 reviews 8.6/10 Room
  • 893 reviews 9/10 Service
  • 359 reviews 9.4/10 Amenities
  • 277 reviews 9.6/10 Vibe
  • 251 reviews 8.3/10 Food
  • 134 reviews 9.2/10 Wellness Area
  • 128 reviews 8.6/10 Comfort

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