Dear Mrs. S., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our utmost goal is to ensure each guest feels not only welcomed but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by Michael, have resulted in such a positive and memorable experience for you. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr B., Thank you for taking the time to share such generous feedback following your recent stay at Raffles London at The OWO. I am delighted to learn that you enjoyed every aspect of your visit, from our central location and dining experiences to the attentive service provided by our team. It is particularly rewarding to hear that our breakfast colleagues remembered your preferences throughout your stay and made you feel so well cared for. These thoughtful, personal touches are at the heart of Raffles hospitality, and I will be delighted to share your kind words with the team. We truly appreciate your recommendation and look forward to the pleasure of welcoming you back for another exceptional experience. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr F., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was pleased to read your particularly positive comments about the colleague who welcomed you at check-in, as well as the service provided by our Concierge and restaurant teams. I was concerned, however, to learn that some of your other interactions around the hotel felt dismissive. Every guest should feel consistently welcomed and acknowledged throughout their stay, and I have shared your comments with the relevant teams. I also appreciate your observations regarding the room, which are helpful as we continue to review the overall guest experience. Thank you again for your candid feedback. We hope to have the opportunity to welcome you back and provide a more consistently polished experience on your next visit. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mrs P., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. We were honoured that you and your husband chose to spend such a meaningful weekend with us. I was very touched to learn that the experience went beyond everything you had hoped for. Your recognition of our Guest Relations team, and of Justin and Anna in particular, is greatly valued. The thoughtfulness you describe is exactly what we hope every guest will feel. I will make sure your heartfelt words reach them both personally. As a valued ALL Classic member, we are grateful for your loyalty and for choosing to book with us directly. We look forward to welcoming you both back to Raffles London at The OWO for many more memorable occasions. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr D., Thank you for sharing such generous feedback following your recent stay at Raffles London at The OWO. It is exceptionally rewarding to know that your experience exceeded expectations from the moment you arrived and that the warmth, professionalism and care shown by our team made such a lasting impression. I was particularly pleased to read your recognition of the Concierge colleague who conducted your historical tour and the Reception colleague who welcomed you and escorted you to your suite. I will ensure that your kind words are shared with them, as well as with the wider team. The history and character of The OWO are central to the experience we hope to create, so to hear that you and your wife regarded your stay as such a privilege, and left with memories that will last a lifetime, is a very special compliment. As a valued ALL Platinum member, we sincerely appreciate your loyalty. We would be delighted for Raffles London at The OWO to become an annual tradition for you both and very much look forward to welcoming you back. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr M., Thank you for sharing your feedback following your latest stay at Raffles London at The OWO. It is particularly rewarding to hear from returning guests, and to know that we have become your new favourite hotel is a wonderful compliment. I was also delighted to read your generous comments about the wider team and, especially, your recognition of Charlotte Gray. I will be very pleased to share your kind words with her. As a valued ALL Silver member, we sincerely appreciate your continued loyalty and highest recommendation. We look forward to welcoming you and your friends back again very soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms B., Thank you for sharing such generous feedback following your recent stay at Raffles London at The OWO. I was delighted to know that your three days with us were such a memorable experience, particularly as you were celebrating both a birthday and an anniversary. It is wonderful to hear that the suite, the thoughtful touches prepared for you and your dining experiences all contributed so positively to the occasion. Your recognition of Jason, Aidan and our Door team is especially appreciated, and I will be pleased to share your kind words with them. As a valued ALL Classic member, we sincerely appreciate your loyalty and highest recommendation. We very much hope to have the pleasure of welcoming you back for another special stay at Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr G., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to know that you enjoyed such a positive experience and that both the comfort of your room and the service provided by our team made such a strong impression. Your recognition of Tony and Michael is particularly appreciated, and I will be pleased to share your kind words with them both. Thank you again for your highest rating and generous recommendation. We very much hope to have the pleasure of welcoming you and your partner back to Raffles London at The OWO in the future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., Thank you for sharing your feedback following your recent stay at Raffles London at The OWO. Whilst I am pleased that you appreciated the beauty of our hotel, I am sincerely sorry that several aspects of your experience fell short of expectations, particularly the service at breakfast and the handling of your late check-out request. As a valued ALL Diamond member, you should feel recognised and genuinely cared for throughout your stay. I regret that we failed to deliver the level of hospitality you rightly expected. Please be assured that we take your comments seriously and will be reaching out to you directly to discuss your experience further. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr P., I am so pleased to hear that you and your partner enjoyed such a wonderful stay with us at Raffles London at The OWO. It is particularly lovely to know that you appreciated the peace and tranquillity of the hotel, despite our central London location. We are fortunate to be situated in such a historic part of the city, whilst offering our guests a comfortable retreat from its bustle. Your comments regarding the friendliness and professionalism of our colleagues are equally pleasing, and I will be sure to share them with the team. I hope your time in London was a memorable one, and that we will have the pleasure of welcoming you both back on a future visit. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms V., I am delighted to hear that you and your partner enjoyed your five nights with us at Raffles London at The OWO, and that our location provided such a convenient base from which to explore the city. However I am sorry to read about your disappointment upon arrival. I fully appreciate that after an overnight flight, you would have welcomed the opportunity to settle into your room earlier. Whilst early check-in is subject to availability, I regret that we were unable to offer a more suitable arrangement on this occasion. It is nevertheless lovely to know that the remainder of your visit was so enjoyable, and that you left with such positive memories of your time in London. Your feedback is greatly appreciated, and I hope we will have the opportunity to welcome you both back for another wonderful stay. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr G., Thank you for your kind comments following your recent stay at Raffles London at The OWO. I am delighted that you enjoyed your time with us and that the character of the building and the atmosphere of our restaurants made such a positive impression. The Old War Office is a remarkable part of London's history, and it is always a pleasure to hear from guests who appreciate the care that has gone into its restoration. I am equally pleased that the service provided by our team contributed to such an enjoyable experience. Thank you once again for your generous recommendation. I hope we will have the pleasure of welcoming you back to Whitehall, perhaps with a little more time to enjoy the hotel beyond your business commitments. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., I am delighted to hear that your stay at Raffles London at The OWO exceeded your expectations, and that you enjoyed both the beauty of our historic surroundings and the service provided by our team. Your particular recognition of our Butlers and Housekeeping colleagues is especially pleasing. Their care and attention to detail play an important role in ensuring our guests feel comfortable and well looked after, and I will ensure your kind words are shared with them. It is wonderful to know that we made such a positive impression during your visit to London. I hope we will have the pleasure of welcoming you back in the future, whether for business or leisure. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms R., Thank you for sharing such a thoughtful review of your recent stay. I am delighted that you and your family enjoyed your time with us, and particularly that you appreciated the history and careful restoration of the Old War Office. Staying on the second floor is certainly a special experience, and I am pleased it left such a lasting impression. It is equally rewarding to hear that our team looked after you so well, particularly in accommodating your preferred housekeeping arrangements. I was additionally delighted to read your lovely comments about our sommelier at Saison, which I will be sure to share with the team. I am sorry, that the dining experience itself did not quite live up to your expectations, though I appreciate you sharing this with us. Your kind recommendation and continued loyalty as an ALL Platinum member mean a great deal to us. I sincerely hope you will have the opportunity to return to London, as it would be a pleasure to welcome you and your family back. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms G., Thank you for taking the time to share such thoughtful and constructive feedback following your recent stay with us. I am pleased to hear that you and your family enjoyed your time at Raffles London at The OWO, particularly the comfort of your accommodation and the warmth of our team. However, I was sorry to read that our housekeeping service fell short of expectations during the first part of your stay. You should not have needed to request services that ought to have been provided seamlessly. Your comments regarding the Chinese breakfast in The Drawing Room are equally valuable. I have shared your feedback with our Food and Beverage team for their consideration, as we recognise that both quality and authenticity are essential to delivering an enjoyable dining experience. Thank you again for your balanced feedback and for allowing us the opportunity to learn from your experience. I hope we will have the pleasure of welcoming you and your family back to London in the future. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr G., Thank you for your lovely comments following your recent stay with us. To hear that you consider Raffles London at The OWO to be an example of what a five-star hotel should be is a wonderful compliment, and one that I know our team will be very proud to receive. I am delighted that you and your partner enjoyed your time with us and that the experience lived up to the standards you rightly expect. Your generous recommendation is greatly appreciated. We hope to have the pleasure of welcoming you both back to Whitehall before too long. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms M., Thank you for taking the time to share your lovely feedback. I am delighted to hear that you and your boyfriend enjoyed your stay with us, and that you were able to make the most of your time in London despite visiting for business. I was particularly pleased to read your kind comments about Olivia. It is always rewarding to hear when a member of our team has made such a positive impression, and I will be sure to pass on your compliments to her personally. Thank you once again for your generous recommendation. I hope we will have the pleasure of welcoming you both back to Raffles London at The OWO in the future. Warm regards, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms J., Thank you for sharing such lovely feedback following your recent stay with us. I am delighted to hear that your second visit was every bit as memorable as your first. To be described as your favourite hotel anywhere in the world is an extraordinary compliment, and one that means a great deal to us. I am particularly pleased that the warmth of our welcome and the genuine care shown by our colleagues have left such a lasting impression on both occasions. Your special recognition of our Nikola, who assisted with your departure is especially appreciated. I will ensure your kind words are shared with him and the wider team, who will be thrilled to hear that they helped make your stay so memorable. It is wonderful to know that you have already arranged to return for Valentine's weekend. We are equally looking forward to welcoming you back for what I hope will be another magical occasion. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO