Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 176 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  176 reviews

A truly 5 star stay

Customer review rating 5.0/5

Ali S. Couples - Confirmed reviews ALL

Stayed for one night for my wife’s birthday. Room was a deluxe and was stunning. With high ceilings, classic style with a very modern interior and features it was a lovely space to relax in. Pool, spa and gym facilities were state or the art and my wife had a treatment which she thoroughly enjoyed. We were spoilt for choice in terms of enjoying one of the many bars and restaurants. The Guards Bar was our favourite. As a born and bred Londoner i’m very familiar with the local landmarks, it was such a nice treat to actually enjoy the many places to see around the area rather than driving through it as I usually do. You forget how beautiful it all is. Above all else, the staff. From Aris in the Guards Bar, Kenton at reception and the entire concierge team as well as the door staff who made this stay a truly five star stay. They have amazing service at the very highest of standards. From bringing a prayer mat and additional dental kit at silly hours in the morning to holding our bags for us after check out so we could explore for the entire day and return to collect them and have them loaded by the doormen into our car. The staff and hotel exceeded all our expectations and we can’t wait to go back. My wife and I have stayed in most of the 5 star hotels in London and this place is seriously going to give them all a run for their money… they should watch out!

Dear Mrs. S., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our utmost goal is to ensure each guest feels not only welcomed but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional assistance provided by Aris, Kenton and our Concierge team, have resulted in such a positive and memorable experience for you. Your satisfaction is our greatest reward. I would also like to extend our gratitude in the constructive feedback you have provided. Your insight is of great value to us and taken very seriously to continually strive to improve our service. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Yours sincerely, Pauline Sainson pa…

Great service

Customer review rating 5.0/5

Julie Couples - Confirmed reviews ALL

We stayed just the one night for an event Will definitely return cannot fault the hotel or staff

Dear Mrs. S., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your stay with us. I would also like to extend our gratitude in the constructive feedback you have provided. Your insight is of great value to us and taken very seriously to continually strive to improve our service. On behalf of all of our Team here at Raffles London, we would like to extend our most sincere gratitude once again for your feedback. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Yours sincerely, Pauline Sainson pa…

Wonderful staff, beautifully renovated historic building in an excellent location, excellent restaurants and room service, fascinating historic tour

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

My husband and I had an extraordinary time during our stay at Raffles London at the OWO. Everything from the first moment to the last was exquisitely done.

Dear Mrs. G., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our utmost goal is to ensure each guest feels not only welcomed but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional assistance provided by our concierge team, have resulted in such a positive and memorable experience for you. Your satisfaction is our greatest reward, and we look forward to the pleasure of hosting you again in the future. On behalf of all of our Team here at Raffles London, we would like to extend our most sincere gratitude once again for your feedback. With this in mind, we look forward to welcoming you back in the near future. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Yours sincerely, Pauline Sainson pa…

High-end hotel with service to match

Customer review rating 5.0/5

Mary H. Friends - Confirmed reviews ALL

The room was spectacular and the staff was ready to address all needs, including a strange special request. I asked if a copy of the prior day’s paper was available — a friend wanted it to mark the occasion of the birth of her first grandchild. Shea (sp?), the concierge went above and beyond to comply delivering both the Times and the Financial Times to my door. The bellman and concierge were available at 4:45 to assist with the luggage and deliver me to my car that had been reserved the night before. All in all, a wonderful stay.

Dear Ms. H., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your stay with us. On behalf of all of our Team here at Raffles London, we would like to extend our most sincere gratitude once again for your feedback. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Yours sincerely, Pauline Sainson pa…

Great location, fantastic hotel,

Customer review rating 4.5/5

Bob Business - Confirmed reviews ALL

The whole experiance from booking to check out was first rate and i can not fault the staff and the hotel.

Dear Mr. H., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your stay with us. On behalf of all of our Team here at Raffles London, we would like to extend our most sincere gratitude once again for your feedback. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Yours sincerely, Pauline Sainson pa…

Other web-users rate our hotel

  • 38 reviews 9.1/10 Location
  • 63 reviews 8.5/10 Room
  • 151 reviews 9.2/10 Service
  • 69 reviews 9.4/10 Amenities
  • 55 reviews 9/10 Vibe
  • 50 reviews 8.1/10 Food
  • 30 reviews 10/10 Bar
  • 21 reviews 9.2/10 Wellness Area

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