Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 1,578 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,578 reviews

Customer review rating 5.0/5

Patrick G. R. B. Couples - Confirmed reviews ALL

From start to finish, from check in till check out it was just perfect

Dear Mr B., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was truly pleased to read that your experience was perfect from start to finish and that every stage of your stay, from check in through to departure, left such a positive impression. It is always especially rewarding to know when a visit feels so seamless throughout. As a valued ALL Diamond member, we are sincerely grateful for your continued loyalty and support. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Customer review rating 3.5/5

Samantha M. Business - Confirmed reviews ALL

The location of the hotel is excellent for sightseeing, and the public spaces are historic and beautiful. The rooms and ministerial suites are comfortable, but quite plain and lack a sense of place. The service was mediocre and not terribly welcoming.

Dear Ms M., Thank you for taking the time to share your feedback following your recent stay with us at Raffles London at The OWO. We appreciate your candid comments, which are invaluable in helping us refine and improve our service. I understand that Jill, our Director of Sales, will be in touch with you shortly to discuss your experience in more detail. In the meantime, please accept my sincere apologies for any aspects of your stay that fell short of expectations. We very much hope to have the opportunity to welcome you back. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Customer review rating 5.0/5

Rhoda M. Business - Confirmed reviews ALL

Spent 2 nights during a conference located in the Hotel. It was fabulous.

Dear Ms M., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to read that you spent a fabulous two nights with us during your conference and that your overall experience left such a positive impression. It is always a pleasure to know that our guests have enjoyed their time with us so fully. As a valued ALL Classic member, we are grateful for your continued support and loyalty. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Customer review rating 5.0/5

Wayne L. H. Couples - Confirmed reviews ALL

Everything about the hotel was excellent, including the room, the service and the location. Highly recommend.

Dear Mr H., Thank you very much for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to read that every aspect of your visit was so thoroughly enjoyed, from the room and the service to our location. It is always immensely rewarding to know when a stay has left such a strong impression and inspired such a generous recommendation. Thank you once again for choosing to stay with us. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO in the future. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Customer review rating 5.0/5

Katie C. Business - Confirmed reviews ALL

My stay at Raffles London at The OWO was iconic - the location, its history, the attentive bellmen who were genuinely invested in my finding shoes for my event, housekeeping I wish I had at home, salon team members with care and professionalism, and every moment in between . . . I simply cannot wait to return.

Dear Ms C., Thank you very much for taking the time to share such a generous review following your recent stay at Raffles London at The OWO. I was truly delighted to read that your visit was so memorable and that the location, the history of the building, and the care shown by our team all contributed to such a positive experience. It is especially rewarding to know that so many moments throughout your stay, from the assistance of our bell team to the professionalism of the salon and the attention to detail from Housekeeping, left such a lasting impression. Your kind recognition of Phoebe, Jason, Javier and Harry is greatly appreciated, and I will be very pleased to share your comments with them. It is always wonderful for our colleagues to know that their care and commitment made such a meaningful difference. As a valued ALL Platinum member, your continued support means a great deal to us. We are sincerely grateful for your trust and very much hope to have the pleasure of welcoming you back to Raffles London at The OWO again soon. Kind regards, Olivier Thomas Managing Director Raffles London at The OWO

Other web-users rate our hotel

  • 362 reviews 9.7/10 Location
  • 475 reviews 8.8/10 Room
  • 944 reviews 9.1/10 Service
  • 388 reviews 9.4/10 Amenities
  • 289 reviews 9.6/10 Vibe
  • 265 reviews 7.9/10 Food
  • 144 reviews 8.8/10 Comfort
  • 141 reviews 9.1/10 Wellness Area

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