Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 346 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  346 reviews

Above and beyond!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Well located and superb service. An amazing experience

Amazing stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Our stay at The OWO was amazing from the moment we arrived to the moment we left. The hotel itself is spectacular and the hotel staff are wonderful. I can’t wait to be able to return for another stay.

Dear Ms P., We very much appreciate your comments regarding your stay at the Raffles London at The OWO. It is always a real pleasure to read about your great experience with us at Raffles London. We will share this with the entire team at the hotel. Please do not hesitate to contact me back for a future stay in London, We are looking forward to welcoming you back, Kindest regards, Florian Mendes Assistant Front Office Manager

Incredible hotel

Customer review rating 4.5/5

David Couples - Confirmed reviews ALL

Incredible renovation of this historic OWO building with excellent facilities and rooms. Service was very high, but it took until almost 4pm for a room to be available.

Dear Mr S., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. I would also like to extend our gratitude in the constructive feedback you have provided regarding the room only being ready by 4PM. Your insight is of great value to us and taken very seriously to continually strive to improve our service. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Yours sincerely, Florian Mendes Assistant Front Office Manager

Gorgeous, great staff, food needs work, security is great but sometimes feels uncomfortable

Customer review rating 3.5/5

Anthony Business - Confirmed reviews ALL

Room was great, facility over the top in a good way. Food in all areas needs work and better value. So much security is great but also feels a bit much at times.

Dear Mr H., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. I would also like to extend our gratitude in the constructive feedback you have provided. Your insight is of great value to us and taken very seriously to continually strive to improve our service. We have noted and pass on the points regarding security and the breakfast to the team. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time or if you require any assistance for the residences, I would encourage you to reach out to myself directly for any assistance you may require. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Kind regards, Florian Mendes Assistant Front Office Manager

Very special

Customer review rating 5.0/5

Orsolya Couples - Confirmed reviews ALL

I won a one night stay at the hotel - the staff made me feel very special, the hotel is very elegant and the service is exceptional. Our room was vey comfortable and luxurious. I thoroughly enjoyed myself and I'm grateful for the warm welcome and outstanding customer service from the people I've interacted with.

Dear Ms. K., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your stay with us. On behalf of all of our Team here at Raffles London, we would like to extend our most sincere gratitude once again for your feedback. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Yours sincerely,

Other web-users rate our hotel

  • 94 reviews 9.6/10 Location
  • 116 reviews 8.4/10 Room
  • 273 reviews 9.4/10 Service
  • 121 reviews 9.6/10 Amenities
  • 95 reviews 9.8/10 Vibe
  • 81 reviews 8.8/10 Food
  • 40 reviews 10/10 Bar
  • 36 reviews 9.5/10 Wellness Area

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