Dear Mr P., It is always a pleasure to welcome you back to Raffles London at The OWO, and I was delighted to learn that your latest stay was another fantastic one. To know that we remain one of your favourite hotels in the world is a wonderful compliment and one that means a great deal to the entire team. As a valued ALL Gold member, we sincerely appreciate your continued loyalty and generous recommendation. We very much look forward to welcoming you and your partner back again. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms Y., Thank you for sharing such a wonderful account of your recent stay at Raffles London at The OWO. It was a pleasure to read how fully you and your husband experienced the hotel during your three nights with us, from the architecture and historic surroundings to the swimming pool and Afternoon Tea. I am especially pleased that our Operation Mincemeat-inspired Afternoon Tea made such a memorable impression. Your recognition of the Concierge colleague who conducted the historical tour is particularly appreciated. The history of The OWO is an extraordinary part of the guest experience, and I will be delighted to share your comments with the team. As a valued ALL Classic member, thank you also for your loyalty and generous recommendation. Perhaps the greatest compliment is that you wished you could have stayed longer. We very much hope to welcome you both back to Raffles London at The OWO for another visit. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., Thank you for sharing your thoughtful feedback following your recent stay at Raffles London at The OWO. I was pleased to know that you had such an enjoyable visit and particularly appreciated your room upgrade, as well as the warm welcome and introduction to the hotel provided by our Reception colleague. Your observations regarding the pool temperature and sound insulation around the skylight are also valuable, and I have shared them with the relevant teams for consideration. As a valued ALL Classic member, we greatly appreciate your loyalty and generous recommendation. Most importantly, it is wonderful to know that you intend to return, and we look forward to welcoming you both back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms K., Thank you for sharing your feedback following your recent stay at Raffles London at The OWO. Although your visit was brief, I was pleased to know that you enjoyed the comfort of your room and had such a positive experience overall. As a valued ALL Gold member, it is also wonderful to hear that you continue to appreciate the benefits of the programme. Most importantly, we are delighted that you intend to return and look forward to welcoming you back to Raffles London at The OWO for a longer stay next time. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms M., It is always a pleasure to welcome you back to Raffles London at The OWO, and I was delighted to read that your latest stay was another memorable one. I am particularly pleased that you enjoyed the room upgrade, but even more so by your generous recognition of our team. To hear that it is our colleagues who make the hotel stand out among the best in London is a wonderful compliment and one I will be delighted to share with them. As a valued ALL Diamond member, we sincerely appreciate your continued loyalty and generous recommendation. We very much look forward to welcoming you both back again. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms N., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that you and your partner enjoyed such a memorable experience across the hotel, restaurants and spa, and particularly that dinner at Mauro Colagreco was exceptional. Your kind recognition of Matthew Morrell is greatly appreciated, as are your generous comments about the wider team. I will be pleased to share your feedback with our colleagues. Thank you also for bringing the small Housekeeping oversight to our attention. Your comment has been shared with the relevant team. We greatly appreciate your highest rating and recommendation and hope to have the pleasure of welcoming you both back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr. T., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Wishing you a pleasant evening ahead. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms. M., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home and hope to welcome you back to the hotel in the near future. Wishing you a pleasant evening ahead. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr B., Thank you for sharing such exceptional feedback following your recent stay at Raffles London at The OWO. It is wonderful to know that you and your partner felt so well looked after from the moment you arrived and that the upgrade to the Clementine Suite made the experience even more memorable. Your recognition of Arlinda is especially meaningful. To describe her as a true ambassador for the hotel is a tremendous compliment, and I will be delighted to share your words with her. As a valued ALL Limitless member, we sincerely appreciate your loyalty and generous recommendation. Knowing that you cannot wait to return is perhaps the greatest compliment of all, and we very much look forward to welcoming you both back. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr T., Thank you for sharing your feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that your wedding anniversary was made so memorable and that the experience felt seamless from booking through to departure. I am particularly pleased that you enjoyed the upgrade to a Ministerial Suite and the efficient welcome on arrival. Your recognition of Aiden and our Guest Services Manager is especially appreciated, and I will be pleased to share your kind comments with them. As a valued ALL Platinum member, we sincerely appreciate your loyalty and generous recommendation. We very much hope to have the pleasure of welcoming you both back to Raffles London at The OWO for another special occasion. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms G., Thank you for sharing such enthusiastic feedback following your recent stay at Raffles London at The OWO. I was delighted to read how much you enjoyed the elegance and comfort of your room, the thoughtful amenities and, above all, the warmth and care shown by our team. Your generous recognition of our colleagues as “stellar” is greatly appreciated and will be shared with them. I have also noted your comment regarding the Dirty Martini and will ensure this feedback reaches our Bar team. As a valued ALL Classic member, we sincerely appreciate your loyalty and generous recommendation. We hope to have the pleasure of welcoming you back to Raffles London at The OWO for another memorable stay. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr V., Thank you for sharing your feedback following your recent stay at Raffles London at The OWO. It is a pleasure to know that you found the hotel impeccable and that the service provided by our team made such a strong impression. Your generous rating and recommendation are greatly appreciated, and I will be pleased to share your comments with our colleagues. We hope to have the opportunity to welcome you back to Raffles London at The OWO on a future occasion. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr D., Thank you for taking the time to share such wonderful feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that your birthday celebration was such a memorable one and that the room, dining and service all contributed to what you described as your best birthday ever. As a valued ALL Classic member, we sincerely appreciate your loyalty and generous recommendation. Your kind words will be shared with the team, who will be very pleased to know that they helped make the occasion so special. We very much hope to have the pleasure of welcoming you both back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr J., Thank you for sharing such detailed feedback following your recent stay at Raffles London at The OWO. I was pleased to know that, despite only being with us for one night, you were able to enjoy so much of the hotel, from the Spa and Saison to breakfast in The Drawing Room. Your generous comments regarding the warmth, knowledge and professionalism of our colleagues are particularly appreciated. I have also noted your observations regarding the room design, particularly the positioning of a mirror in relation to a power socket, together with your comment regarding the number of towels provided. Both are useful points and will be shared with the relevant teams. As a valued ALL Gold member, we sincerely appreciate your loyalty and recommendation. We hope to have the pleasure of welcoming you both back to Raffles London at The OWO for a longer stay in the future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr D., Thank you for taking the time to share your feedback following your return to Raffles London at The OWO. I was sorry to learn that this visit did not match the standard of your previous stays, particularly with the service errors in Saison, the delays on departure and the recurrence of an issue with your bill that you had specifically asked us to avoid. I am pleased, however, that you continued to enjoy the Spa and The Spy Bar, and that our Front Door colleagues once again made such a positive impression. I was pleased to have the opportunity to contact you directly regarding your experience and to discuss your feedback with you personally. As a valued ALL Diamond member and returning guest, we greatly appreciate your continued loyalty and candid comments. I very much hope that your next visit will restore the confidence you have previously placed in us. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., Thank you for sharing such generous feedback following your recent stay at Raffles London at The OWO. I was delighted to know that you and your partner enjoyed everything from your room and dining experiences to The Guards Bar and Lounge and The Spy Bar. Your recognition of Ellie is particularly appreciated. The way she welcomed you, introduced you to the room and brought the history of the building to life clearly made a lasting impression, and I will be delighted to share your kind words with her. It is also wonderful to know that the warmth of our wider team stood out so strongly during your visit. Thank you again for your highest rating and recommendation. We very much hope to have the pleasure of welcoming you both back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., It was a pleasure to welcome you and your husband back to Raffles London at The OWO, and thank you for sharing such a thoughtful account of your second stay with us. Your description of being welcomed like favourite visiting relatives is a wonderful reflection of the genuine warmth we hope our colleagues bring to every interaction. I was especially pleased to read your recognition of Lubika, Patrick, Daniel and Emile, as well as the young colleague who added those unexpected touches to your breakfasts. I will be delighted to share your comments with them. I am also glad that we were able to accommodate your preference for a brighter Executive Room and that the additional light and character of the second-floor accommodation proved such a positive choice. Your observation regarding wardrobe space has been noted, as has your very good-humoured comment about our enthusiasm with the evening chocolates and biscuits. It is equally rewarding to know how much you enjoyed Saison, the pool and spa, our Concierge service and the many smaller details throughout the hotel. As a valued ALL Gold member and returning guest, we sincerely appreciate your continued loyalty and generous recommendation. We very much look forward to welcoming you both back again. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr K., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to know that you felt so warmly welcomed and that our pool and spa provided the opportunity to fully relax and recharge during your visit. Your recognition of the colleague who introduced you to your room, together with our Spa team, is particularly appreciated and will be shared with them. Thank you also for your comment regarding the bathroom amenities. As part of our sustainability approach, items such as toothbrushes, toothpaste and razors are available upon request rather than being placed automatically in every room, as many guests travel with their own and this helps us reduce unnecessary waste. I do appreciate, however, that this may not have been immediately clear during your stay. I have therefore added an instruction to your guest profile for these amenities to be placed in your room ahead of future visits. Thank you again for your exceptional rating and recommendation. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr J., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. To describe our service and atmosphere as the best in the world is an exceptional compliment, and one that I will be pleased to share with our team. As a valued ALL Diamond member, we sincerely appreciate your loyalty and generous recommendation. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO on a future occasion. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO