Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 1,432 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,432 reviews

Customer review rating 5.0/5

Colleen M. M. Couples - Confirmed reviews ALL

Quite simply; we loved all of it!

Dear Colleen M. M., thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our services met your expectations, please allow me to share your words of compliments with our Housekeeping team. Your satisfaction is our utmost priority, and we look forward to welcoming you back in the future. Kind regards Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Tiago T. Couples - Confirmed reviews ALL

We stayed at Raffles OWO to celebrate my girlfriend’s 31st birthday. We’ve stayed at Raffles before and chose this hotel because we knew the service would be exceptional. The hotel is stunning and the service was top-notch, as always. London weather was cold, rainy, and unpredictable, but the hotel felt like a peaceful oasis in the middle of the city. Towards the end of our stay I was unwell, and the staff were incredibly kind and helpful, which meant a lot to us. Even the porter told us we were “like family,” and that’s exactly how we felt. They really know how to make you feel at home. A special thank you to Alesandra from Guest Services, Ellie and Cathal at Reception,Jordi from FB, Jose and the entire Concierge team, as well as the wonderful spa and pool staff, and to everyone who made our stay so incredibly special. We’ll definitely be back.

Dear Tiago T., thank you so much for taking the time to share your delightful experience at Raffles London. It is heartening to hear that you chose our hotel to celebrate such a special occasion and that we were able to provide the exceptional service you have come to expect from us. We are thrilled to learn that our staff's kindness and attentiveness made a significant impact during your stay, especially when you were unwell. It is our mission to create a welcoming environment that feels like home, and it is gratifying to know that our team, including Alesandra, Ellie, Cathal, Jordi, and the entire Concierge team, contributed to making your visit memorable. We appreciate your kind words and look forward to welcoming you back for another exceptional stay soon. With kind regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 3.0/5

Alan S. Couples - Confirmed reviews ALL

We paid for 6 nights with breakfast included, however each day the breakfast was charged extra. During checkout we mentioned that and it was said that the difference between charged amount will be removed from the bill, however they didn’t remove it.

Dear Alan S., Thank you for your feedback regarding your recent stay. I sincerely apologize for the confusion regarding your breakfast charges. We strive to make our billing processes transparent and regret that this was not the case during your stay. The refund for the difference was issued five minutes after your final check-out, and our front office team will contact you regarding the refund invoice. I apologize again for the inconvenience caused by these additional charges. With best regards from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Stephen F. H. Couples - Confirmed reviews ALL

They’ve done an incredible job transforming this historic building into a luxury hotel. Perfect mix of history with pristine, modern amenities. Be sure to take the daily building tour to see the Churchill office and suites! Top notch service.

Dear Stephen F. H., Thank you very much for your kind feedback on your recent stay with us. We are delighted that you liked the redesign of our historic building and that you appreciate the combination of history and modern amenities. We would like to thank you very much for your praise of our service and the tour of the building. I will be happy to pass on your feedback to Lea, who will certainly be very pleased to hear it. Best regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Daniel H. Business - Confirmed reviews ALL

We expected a great hotel, which did. It disappoint. The surprise was that our two night stay felt like a lovely, relaxing holiday. Every team member we interacted with was exemplary - Front of house, food and beverage, porters - all brilliant.

Dear Mr. H., thank you for your kind words regarding your recent stay with us. We are delighted to hear that our team members provided exemplary service and contributed to your relaxing experience. Your feedback inspires us to maintain our high standards of hospitality. With kind regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Other web-users rate our hotel

  • 324 reviews 9.5/10 Location
  • 446 reviews 8.6/10 Room
  • 899 reviews 9/10 Service
  • 370 reviews 9.3/10 Amenities
  • 283 reviews 9.5/10 Vibe
  • 257 reviews 8.1/10 Food
  • 135 reviews 9.6/10 Wellness Area
  • 129 reviews 8.5/10 Comfort

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