Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 1,472 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,472 reviews

Customer review rating 4.5/5

Joanna M. P. Business - Confirmed reviews ALL

always great to be back at The OWO. It feels like home, the team is very attentive and on top of the game, even if small issues appear. See you soon!

Dear Ms P., Thank you very much for taking the time to share your feedback following your recent stay at Raffles London at The OWO. It is always a pleasure to welcome you back, and I am delighted to read that the hotel continues to feel like a home away from home for you. Your kind words regarding the attentiveness of our team are greatly appreciated and I will be very pleased to share your comments with them. Thank you as well for bringing to our attention that you did not feel recognised during your stay. Please accept my sincere apologies for this oversight. Your feedback has been noted and shared internally to ensure greater attention is given on future visits. We very much look forward to welcoming you back again soon to Raffles London at The OWO. Warm regards, Javier Ansotegui Esparza Assistant Front Office Manager

Customer review rating 5.0/5

Patrick J. T. Couples - Confirmed reviews ALL

Wonderful stay at beautiful, well located, exceptional property. The team and service were outstanding. Only disappointment was that concierge could not secure a reservation (albeit a last minute request) at Kioku, as this restaurant is apparently not affiliated with the hotel. Other than that, it was an exceptional experience and would highly recommend.

Dear Mr. T., Thank you for sharing your wonderful experience at Raffles London and we are pleased to hear that you found our property beautiful and our team outstanding. We acknowledge your feedback regarding the concierge's inability to secure a reservation at Kioku, as it is indeed not affiliated with our hotel. We appreciate your understanding and your recommendation, and we look forward to welcoming you back in the future. Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 4.5/5

Ian K. Couples - Confirmed reviews ALL

We had a wonderful stay at the Raffles. Immediately we were taken care of by the check in team and the concierge team could not have been more helpful - a special shout out to Shae for his guidance and enthusiasm and Emil for a wonderful history tour. The rooms are impeccable and the hotel is gorgeous. A small suggestion would be to change up the treats offered in the evening with turn down service.

Dear Ian K., Thank you for your kind words regarding your recent stay at Raffles London, we are more than happy to hear that you enjoyed our prime location, the impeccable rooms, and the engaging history tour led by Emil. Your commendation of Shae and our concierge team is greatly appreciated, as we strive to provide exceptional service. We value your suggestion about the evening treats during turn down service and will certainly consider this for future enhancements. We look forward to welcoming you back for another memorable experience. Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Graham P. Business - Confirmed reviews ALL

It was an overnight stay with my partner arriving ahead of me to use the spa. So, i just had a hint of what hotel has to offer, but from initial tour to each touchpoint experience of room service, to spa, to breakfast, I felt inspired to return.

Dear Mr. P., Thank you for your generous feedback regarding your recent stay. We are delighted that you found our luxurious offerings and attention to detail inspiring, and that you enjoyed the location and intimacy of your corner suites. We look forward to welcoming you and your partner back for another exquisite stay in the future. Kind regards from London, Mathias Gerds Hotel Manager Raffles London at The OWO

Customer review rating 5.0/5

Stuart M. Families - Confirmed reviews ALL

Excellent Service. Room was perfect for us as a Family of 3. Welcoming & consistent staff.

Dear Mr. M., Thank you for your kind words about your recent stay with us. We are delighted that our accommodations and staff contributed to a perfect family experience. We greatly appreciate your feedback, which motivates our team to continue providing excellent service. With kind regards, Mathias Gerds Hotel Manager Raffles London at The OWO

Other web-users rate our hotel

  • 336 reviews 9.7/10 Location
  • 448 reviews 8.7/10 Room
  • 900 reviews 9/10 Service
  • 361 reviews 9.4/10 Amenities
  • 277 reviews 9.6/10 Vibe
  • 253 reviews 8.3/10 Food
  • 135 reviews 9.2/10 Wellness Area
  • 128 reviews 8.7/10 Comfort

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