Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 601 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  601 reviews

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

I think the front restaurant is called the Drawing Room which was good, but could use more staff to handle the crowd.

Dear Mr. F., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so. I would also like to extend our gratitude in the constructive feedback you have provided regarding the Drawing Room. Your insight is of great value to us and allows us to be able to monitor and improve our levels of service. Mr F., thank you once again for choosing our hotel as your London home and we hope to welcome you back soon! Kind regards, Ali Elbaroudy Assistant Front Office Manager

Great experience

Customer review rating 4.0/5

Simon Couples - Confirmed reviews ALL

Beautiful building and facilities. The room was modern but somewhat spartan - it needed more color/art as there were large blank walls, and the window was very small. We loved the restaurants and bars but found the service in them to be very slow - it never seemed there were enough staff to keep up.

Dear Mr H., Greetings from Raffles London at the OWO. Thank you very much for taking the time to let us know your feedback following your stay with us. I have sent you a separate email to discuss your stay further. We hope to welcome you back soon and wish you a pleasant day ahead. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Good weekend stay

Customer review rating 4.5/5

Mh Couples - Confirmed reviews ALL

Weekend stay in London. Faciliites outstanding w minor issues ( sink slow draining, I pad controller crashed and I needed more than 1 call to have it attended to). Very good spa, pool, gym. Large well appointed room.

Dear Mr H., Greetings from Raffles London at The OWO! Thank you for taking the time to provide us with your positive feedback. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your time with us. I would also like to extend our gratitude in the constructive feedback you have provided. Your insight is of great value to us and taken very seriously to continually strive to improve our service. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Mr H., thank you once again for taking the time to write to us following your stay. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Utterly beautiful decorations and very lovely room. We slept very well in luxurious bed linen and the location is perfect.

Customer review rating 5.0/5

Jackie D. Couples - Confirmed reviews ALL

The stay was a gift for birthday and wedding anniversary. The food was wonderful and the service excellent especially the concierge, Dean and his colleagues and the restaurant staff. We are a bit perturbed that my brother got a bill ( but waived as we were at the theatre that evening) for a meal we did not have and we believe someone may have overheard our room number; we'll never know. Perhaps signatures need to be checked a bit more carefully. That said, if we could, we would love to stay at Raffles again.....in our dreams.

Dear Mr D., Warm greetings from Raffles London at The OWO, I do hope you had a safe onward journey following your stay with us. Thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London. This is truly helpful so that we may improve upon our service. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our utmost goal is to ensure each guest feels not only welcomed but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by Dean and restaurant team, have resulted in such a positive and memorable experience for you. Please accept my apologies for the misunderstanding with the incorrect charge on your account. Your comments have been shared with the team to ensure this is dealt with more carefully in the future. Your satisfaction is our greatest reward, and we hope to be afforded the opportunity to host you again in the future. At such time, I would encourage you to reach out to myself directly for any assistance you may require. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing Raffles London at the OWO. Kind regards, Ali Elbaroudy Assistant Front Office Manager

A truly special treat

Customer review rating 5.0/5

Gary M. Families - Confirmed reviews ALL

I booked with my son and daughter for a weekend stay, it was my daughters birthday weekend We were treated like royalty and thoroughly spoilt by all at the hotel. It was an exceptionally special experience that will remain as a souvenir in our minds for ever more Thank you most sincerely

Dear Mr M., Warm greetings from Raffles London at The OWO, I do hope you had a safe onward journey following your stay with us. Thank you very much for taking the time to write to us following your stay. I am delighted to hear that you have enjoyed your stay and that the team were able to make it special for you. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so during a special trip for you and the family. I would also like to extend our gratitude in the constructive feedback you have provided regarding your breakfast experience. Your insight is of great value to us and is taken very seriously to continually monitor and improve our service. On behalf of all of our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing to return to Raffles to celebrate this special occasion. We hope to welcome you back in the near future. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Other web-users rate our hotel

  • 144 reviews 9.7/10 Location
  • 187 reviews 8.3/10 Room
  • 416 reviews 9.1/10 Service
  • 171 reviews 9.3/10 Amenities
  • 132 reviews 9.4/10 Vibe
  • 122 reviews 8.6/10 Food
  • 55 reviews 9.7/10 Bar
  • 52 reviews 8.6/10 Comfort

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