Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 636 reviews

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Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  636 reviews

Customer review rating 5.0/5

Hope V. Couples - Confirmed reviews ALL

Great staff communication

Dear Mr. V., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your stay with us. On behalf of all of our Team here at Raffles London, we would like to extend our most sincere gratitude once again for your feedback. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Yours sincerely, Pauline Sainson Assistant Front Office Manager

Outstanding hotel and staff

Customer review rating 5.0/5

Claire H. Couples - Confirmed reviews ALL

The staff were perfection. Our hotel room was very well appointed.

Good stay

Customer review rating 4.0/5

Cps Solo - Confirmed reviews ALL

Good stay but still room for improvement

Dear Mrs. S., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your stay with us. I would also like to extend our gratitude in the constructive feedback you have provided. Your insight is of great value to us and taken very seriously to continually strive to improve our service. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Yours sincerely, Pauline Sainson Assistant Front Office Manager

Excellent Birthday Weekend in London

Customer review rating 5.0/5

Cab Families - Confirmed reviews ALL

From our arrival to our departure we were given 5* service and felt very welcome.

Dear Mr. M., Warm greetings from The Old War Office, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am delighted to hear that you have enjoyed your stay with us. We strive to make every guest feel welcomed and cared for, and it is wonderful to see that we have succeeded in doing so throughout your stay with us. On behalf of all of our Team here at Raffles London, we would like to extend our most sincere gratitude once again for your feedback. With this in mind, we hope to be afforded the opportunity in the near future to welcome you back to the hotel. At such time, I would encourage you to reach out to myself directly for any assistance you may require. Wishing you a pleasant day ahead. Yours sincerely, Pauline Sainson Assistant Front Office Manager

Fantastic service in a beautiful and historic building

Customer review rating 5.0/5

Charlotte P. Business - Confirmed reviews ALL

My stay was simply magnificent from start to finish. From check in all the way through to my very sad departure, everything was thought of, every detail taken care of and I felt completely relaxed and pampered. I would like to say a special thank you to Gigi in the Guards Bar who took care of us all, and the staff in the Spa too, who were all fabulous - I can see why you have just won Spa of the year!

Dear Ms P., I hope this message finds you well and filled with the warmth of cherished memories from your recent return at Raffles London at The OWO. Allow me to extend my heartfelt gratitude for your continued support and for taking the time to share your positive feedback with us. As a cherished guest and advocate for Raffles London, your insights hold immense value in our ongoing quest to refine and elevate our legendary service. It brings us great joy to learn that your recent stay with us was as delightful, especially thanks to Gigi at the Spy bar. At Raffles London, our mission is to ensure that every moment of your time with us is filled with wonderful memories. Your satisfaction is the ultimate reward for our dedicated team. Wishing you a pleasant day ahead. Yours sincerely, Florian Mendes Assistant Front Office Manager

Other web-users rate our hotel

  • 153 reviews 9.6/10 Location
  • 200 reviews 8.2/10 Room
  • 444 reviews 9/10 Service
  • 181 reviews 9.2/10 Amenities
  • 142 reviews 9.4/10 Vibe
  • 131 reviews 8.3/10 Food
  • 57 reviews 9.3/10 Bar
  • 57 reviews 8.3/10 Comfort

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