Dear Mrs. R., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with such wonderful and detailed feedback. It is a pleasure to know that you chose Raffles London for such a special occasion as your 60th birthday celebration. I am absolutely thrilled to learn that your stay with us was nothing short of fabulous. It is particularly heart warming to hear that you were able to make the most of your time at the hotel. Your kind recognition of our colleagues is especially meaningful. I will be delighted to share your wonderful comments with Malik, Dean, Emille, Jason, Joshua and Cathal. It is wonderful to hear that the warmth, attentiveness and genuine care shown by our team made such a lasting impression. Your satisfaction is our greatest reward, and we sincerely hope that we will be afforded the opportunity to welcome you back to Raffles London and perhaps celebrate another special occasion with you in the future. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home, and for allowing us to be part of such a memorable milestone. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms. S., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am truly delighted to learn that you had such a wonderful stay with us and that we were able to make your birthday celebration so special. It brings us immense joy to know that the thoughtful details arranged for your stay made you feel genuinely celebrated and cared for. Your kind words regarding the exceptional service, hospitality and warmth of our team are sincerely appreciated and will be shared with the colleagues; knowing that their genuine care and attention to detail made such a positive impression is the greatest reward for our team. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. It was our absolute pleasure to be part of your special celebration, and we sincerely hope to have the privilege of welcoming you back to the hotel in the near future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms W., Thank you for taking the time to share such generous feedback following your latest visit to Raffles London at The OWO. To know that you consider us your favourite hotel anywhere is an extraordinary compliment, particularly as a returning guest. I was delighted to read how much you continue to appreciate the history and character of the building, our facilities and, above all, the people who bring the experience to life. Your recognition of our entire team is deeply appreciated. I was especially pleased to read your kind words regarding our Housekeeping colleagues and Ona, whose attention to detail and helpfulness made such a lasting impression. I will ensure that your comments are shared with them. It is also wonderful to know that the upgrade you enjoyed on your previous visit remains such a special memory. As a valued ALL Diamond member, we are sincerely grateful for your continued loyalty and for the confidence you place in us each time you return. We very much look forward to welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms W., Thank you for taking the time to share your feedback following your recent anniversary stay at Raffles London at The OWO. I was delighted to learn that you had such a fantastic celebration and that the historic setting of the hotel contributed to making the occasion so special. It is also pleasing to know that the booking process was straightforward and that your interactions with our team prior to arrival were positive. As a valued ALL Classic member, we are grateful for your loyalty and recommendation. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO for another special occasion. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr T., Thank you for taking the time to share such thoughtful feedback following your recent family stay at Raffles London at The OWO. I was delighted to learn how warmly you and your daughter were welcomed and that the attentiveness of our team made you feel so at home throughout your visit. Your recognition of our evening driver is particularly appreciated. It is wonderful to know that his knowledge, stories and impromptu tour of some of London’s landmarks added such an enjoyable dimension to your stay. I was equally pleased to read how much you enjoyed our pool. I have, however, noted that certain aspects of your experience fell below the standards we aim to provide, including your check out experience and your breakfast. I have instructed our team to contact you directly so that we may better understand your experience and address these points with the appropriate teams. As a valued ALL Classic member, we are grateful for your loyalty and recommendation. We very much hope to have the opportunity to welcome you and your family back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms F., Thank you for taking the time to share such generous feedback following your recent stay at Raffles London at The OWO. It was a privilege to have been part of such an important family occasion, and I was delighted to learn that your daughter’s wedding stay was so seamless from beginning to end. Your recognition of the attentiveness, warmth and professionalism of our team is especially appreciated. I was also pleased to know that our Guest Relations team handled the arrangements surrounding your stay so smoothly and efficiently. I will be delighted to share your kind words with our colleagues. As a valued ALL Classic member, we are sincerely grateful for your loyalty and recommendation. We very much hope to have the pleasure of welcoming you and your family back to Raffles London at The OWO for another special occasion in the future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms M., Thank you for taking the time to share such generous feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that you felt so warmly welcomed from the moment you arrived and that the kindness and attentiveness of our team made your experience feel so special. Your recognition of our Butler team is particularly appreciated. I will be pleased to share your kind comments with them and their managers. To know that you described your stay as a once in a lifetime experience is a wonderful compliment and one that means a great deal to us. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO in the future. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms F., Thank you for taking the time to share such generous feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that your first visit to London was made all the more enjoyable by your time with us. Your comments regarding the comfort of your room, the immaculate presentation throughout and the design of the hotel are greatly appreciated. Your recognition of Alexandra is particularly pleasing. I will ensure that your kind words are shared with her and her managers, and I am delighted that her warm welcome created such a positive first impression. As a valued ALL Classic member, we are sincerely grateful for your loyalty and recommendation. We very much look forward to welcoming you and your husband back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms B., Thank you for taking the time to share such thoughtful feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that your visit provided the peaceful and relaxing experience you were seeking, and that you particularly enjoyed our Spa facilities, the comfort of your room and the attentiveness of our team. Your recognition of Alexandra is especially appreciated. I will be pleased to share your kind comments with her and her managers, and I am delighted that her warmth, knowledge and care contributed so positively to both your arrival and departure experience. I also appreciate you bringing the noise from the shower pipes in Room 217 to our attention, as well as your comments regarding the pastries and cakes. These points have been shared with the relevant teams for review. As a valued ALL Classic member, we are grateful for your loyalty, recommendation and intention to return. We very much look forward to welcoming you both back to Raffles London at The OWO for another relaxing stay. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms M., Thank you for taking the time to share such generous feedback following your return to Raffles London at The OWO. It is particularly rewarding to know that you were so looking forward to coming back and that your latest stay once again lived up to expectations. I was delighted to read your kind comments regarding our team, your accommodation and the variety of dining and drinking experiences available throughout the hotel. Your description of our breakfast as the best in London is a wonderful compliment and one I will be pleased to share with the team. As a valued ALL Classic member, we are sincerely grateful for your loyalty, recommendation and continued choice to stay with us. We very much look forward to welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., Thank you for taking the time to share such a detailed and generous account of your recent stay at Raffles London at The OWO. I was delighted to read how much you appreciated the restoration and historic character of The OWO, together with the comfort and design of your Ministerial Suite. It is equally pleasing to know that our restaurants, Guerlain Spa and swimming pool contributed so strongly to your experience. Above all, your recognition of our colleagues is especially meaningful. Your kind comments regarding Alison Vernon, Charlotte Gray, Phoebe Grant, Kasia, Suparna Hipu Das, Daniel Hennessey and Michal Papay, together with our Front Office, Concierge, Butler, Saison and Guards Bar teams, will be shared with great pleasure. I was also pleased that the immaculate presentation of the hotel and our approach to sustainability made such a positive impression. As a valued ALL Classic member, we are sincerely grateful for your loyalty and recommendation. We very much look forward to welcoming you back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr D. L., Thank you for taking the time to share such exceptional feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that the comfort and attention to detail within your room, together with our restaurants, Fitness Centre, pool and historical tour, all contributed to such an enjoyable experience. Your recognition of the professionalism and thoughtfulness of our team is particularly appreciated. I was especially pleased to read your kind words regarding Javier, and I will ensure that your comments are shared with him and his managers. To know that you consider this one of the most enjoyable hotel stays you have experienced is an exceptional compliment and one that means a great deal to us. As a valued ALL Classic member, we are sincerely grateful for your loyalty and recommendation. We very much look forward to welcoming you back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms. C., Warm greetings from Raffles London at The OWO, I do hope you have had a safe onward journey following your stay with us. May I thank you for taking the time to provide us with your positive feedback, as a valued guest and supporter of Raffles London, this is truly helpful so that we may improve upon our legendary service. I am truly thrilled to learn that your experience with us has been nothing short of delightful. Our utmost goal is to ensure each guest feels not only welcomed but also genuinely cared for during their stay. It brings us immense joy to see that our efforts, particularly through the exceptional attention provided by Dean, have resulted in such a positive and memorable experience for you. On behalf of all our team here at Raffles London, we would like to extend our most sincere gratitude once again for choosing our hotel as your London home. Wishing you a pleasant day ahead. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr M., Thank you for taking the time to share such generous feedback following your most recent stay at Raffles London at The OWO. It is particularly rewarding to know that the hotel has become your home away from home in London. Your continued choice to return to us is one of the greatest compliments we could receive. I was delighted to read your kind words about our team, location and facilities, including the gym, pool, bars and restaurants. I will be pleased to share your recognition with our colleagues across the hotel. As a valued ALL Diamond member, we are sincerely grateful for your continued loyalty and support. We very much look forward to welcoming you back to Raffles London at The OWO again soon. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr C., Thank you for taking the time to share your feedback following your recent stay at Raffles London at The OWO. I was delighted to learn how strongly the history and character of the Old War Office resonated with you. It is wonderful to know that staying within such historically significant surroundings added another dimension to your experience. I was also pleased to read your kind comments regarding the service in The Guards Bar and your breakfast at Saison. I did, however, note your comments regarding the size of your last room and, in particular, the limited wardrobe and drawer space. We have updated your preferences accordingly so that, on a future stay, our team can give priority to allocating a room with more generous wardrobe storage. Thank you again for your feedback and recommendation. We very much hope to have the pleasure of welcoming you back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Mr S., Thank you for taking the time to share such enthusiastic feedback following your recent stay at Raffles London at The OWO. I was delighted to learn that your experience was exceptional from arrival through to departure, and that the warmth of our team, your room upgrade and the beauty of the property all contributed so positively to your visit. It is particularly wonderful to know how much you enjoyed the pool, which clearly proved to be one of the highlights of your stay. As a valued ALL Classic member, we are sincerely grateful for your loyalty and generous recommendation. We very much look forward to welcoming you back to Raffles London at The OWO for another exceptional stay. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO

Dear Ms S. K., Thank you for taking the time to share such generous feedback following your recent family stay at Raffles London at The OWO. I was delighted to learn that your father’s birthday celebration was such a special occasion and that the warmth, attentiveness and recommendations provided by our team contributed so positively to your experience. It is also wonderful to know that you enjoyed our location and Spa, and that the arrangements made for your early morning breakfast were handled with such care. These thoughtful details are an important part of the experience we strive to create for our guests. Thank you once again for your kind words and recommendation. We very much hope to have the pleasure of welcoming you and your family back to Raffles London at The OWO. Yours sincerely, Olivier Thomas Managing Director Raffles London at The OWO