Raffles London at The OWO 5 stars

Customer review rating (ALL Rating) 4.8/5 826 reviews

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Raffles London at The OWO - Image 1
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57 Whitehall, SW1A 2BX LONDON, United Kingdom

Description

Hotel extras

  • A monument to culture occupying an iconic landmark building

  • Sophisticated Whitehall location within walking distance of Westminster attractions

  • A stage for celebrations, including glamorous weddings, elegant dinners and business events

  • A new gastronomic epicentre, with nine restaurants and three bars

  • A sanctuary for holistic wellness: advanced Guerlain treatments and bespoke programs by Pillar

Our accommodation(s)

Hotel location

Raffles London at The OWO

57 Whitehall
SW1A 2BX LONDON
United Kingdom

GPS:51.50553, -0.12601

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  826 reviews

Excellent first stay

Customer review rating 5.0/5

Louise B. Couples - Confirmed reviews ALL

Dear Mrs B., Greetings from Raffles London at the OWO! Thank you for your kind feedback regarding your recent stay at Raffles. We are delighted to hear that you were impressed with our Hotel, check-in process, and the overall service provided by our team. It is our utmost priority to ensure our guests have a memorable experience, and we are thrilled to know you thoroughly enjoyed your time with us. We hope to be welcoming you back to Raffles in the near future. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Overall great stay

Customer review rating 4.0/5

Es Couples - Confirmed reviews ALL

Dear Ms Sharp, Greetings from Raffles London at the OWO! Thank you for your kind words regarding your overall experience at Raffles and for taking the time to write to us following your stay. We are delighted to hear that you appreciated the beauty of our Hotel and the service provided. I was concerned to read your feedback about the room size and pricing at our Japanese restaurant, which is invaluable for our continuous improvement. Your insights are greatly appreciated and will be reviewed by the team to ensure no other guests experience similar shortcomings. We hope to be welcoming you back in the near future. Please feel free to reach out to myself directly so I can oversee any future plans you may have to revisit us. Once again, thank you for your feedback as it is through such comments that we are able to continuously monitor and improve our levels of service. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Stunning renovation of beautiful building

Customer review rating 4.5/5

Sapana M. Couples - Confirmed reviews ALL

Dear Ms M., Thank you for taking the time to share your feedback regarding your recent stay with us to celebrate your 50th birthday. It is wonderful to hear that you appreciated the stunning renovation of our beautiful building and enjoyed the view from your room overlooking Whitehall. Our team takes great pride in creating memorable experiences, and I am pleased to know that the thoughtful gestures arranged by our Guest Relations team added to your celebration. I am delighted to hear that you found the spa services superb, and your feedback about breakfast timing is noted. Please be assured that our team will review this to improve the efficiency of our service and offerings. I sincerely apologize for the inconveniences you encountered during the booking process and upon check-in. Your experience with the \'World of Wellness\' package and the clarity regarding the arrangements for Afternoon Tea and lunch are certainly important aspects we strive to ensure are communicated effectively. I appreciate your feedback on the specifics of the dining options, and I will ensure that it is shared with our team to avoid similar shortcomings. We are continuously working on enhancing our processes to provide our guests with accurate information and a smooth experience throughout their stay. Ms M., once again thank you for your valuable insights as it is through such comments that we are able to continuously monitor and improve our levels of service. We hope to welcome you back for another celebration in the future. Warm regards, Ali Elbaroudy Assistant Front Office Manager

Exemplary hospitality in every way.

Customer review rating 5.0/5

Ian E. Couples - Confirmed reviews ALL

Dear Mr E., Greetings from Raffles London at the OWO! I hope that you had a safe onwards journey following your stay with us. Thank you for your kind words and for taking the time out of your day to let us know of your experience. We are thrilled to hear that you found our hospitality exemplary and that our team made you feel valued throughout your visit. It is our aim to provide a memorable experience in our historic setting, and it brings us immense joy to see that the team did just that. Your feedback reassures us that we are achieving the high levels of service we strive for at Raffles London. Once again, thank you very much for your kind words and we look forward to welcoming you back in the near future. Kind regards, Ali Elbaroudy Assistant Front Office Manager

Good stay with great hospitality

Customer review rating 5.0/5

Tuula N. Friends - Confirmed reviews ALL

Dear Mrs N., Greetings from Raffles London at the OWO! Thank you for your taking the time to write to us following your recent stay with us. We are delighted to hear that you enjoyed our hospitality and dining options available. It is our aim to provide a memorable experience for all our guests, and I was thrilled to see the team did just that. We look forward to welcoming you back to Raffles London at The OWO in the future. Kind regards, Ali Elbaroudy Assistant Front Office manager

Other web-users rate our hotel

  • 199 reviews 9.4/10 Location
  • 269 reviews 8.6/10 Room
  • 567 reviews 8.9/10 Service
  • 236 reviews 9.3/10 Amenities
  • 178 reviews 9.4/10 Vibe
  • 166 reviews 8.5/10 Food
  • 76 reviews 8.7/10 Bar
  • 76 reviews 8.4/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.