Novotel Newcastle Airport Hotel 4 stars

This is the hotel.U usually stay at when working in Newcastle. The hotel had been refurbished and modernised since my last visit and very nice.

It was a pity I was unable to partake of the prosecco and canapés which were on offer for the re-launch. It was also a shame that only one lift was working. Not good when it was supposed to be a re-launch. with still work to be done. It was good to have a long chat with the night reception person (Steve)

Out of order! Gym, sauna, steam room, one of the lifts! All out of order. I booked the hotel through booking.com it said it had a gym. The gym was out of order and I o ly found out when I had checking in. Had to drive 30 mins in the direction I had just come to go to my nationwide gym group, despite driving over 300 miles that day. I wasnt impressed at all.

The room and food was as expected. What made the stay disappointing was the noise due to building as well as the cleaning staff and building contractors talking (long, loud conversations) and laughing loudly right outside our door. More than once. This was inappropriate as we were preparing for a funeral. I did go out and ask for quiet (it was 09:00 in the morning) We had the do not disturb on the door. All Staff should behave professionally. This then reoccurred when the cleaner was making up the room across from us and had another loud conversation with a man who was standing at the door of the room !!

Good, helpful staff and cleaned well, but it is an aging building. Various things were not working, but it is a hotel for travellers. It is not a walk from the airport, so you need a 10 minute taxi.

Better than satisfactory !

We have stayed here quite a few times usually excellent, little hiccup with the rooms ,i think due to the building works buy the staff are always helpful

So I paid extra to pre book dinner, on top of bed and breakfast. It cost £20 extra. On checking in, I was given a £20 voucher for dinner. In practice, it couldn't be used for wine with dinner. I should have just booked b&b and paid for dinner separately.

Nice and convenient business hotel near Newcastle Airport.

Total disaster booking through ALL, didn’t complete the transaction, I had to call the hotel and chase up the booking, basically had to rebook then told I had cancelled, I didn’t, Room wasn’t what was specified via ALL, we had a double room with two twin beds pushed close ish together, when I tried to push them closer the bed collapsed ! After a 5.5 hour drive from Bristol to Newcastle we were then told the restaurant was closed due to lack of people, as u can imagine that didn’t go down so well after that drive Our 2nd night we ate with you and after asking if I could change my potato dish with my meal to fries I literally got chicken and fries and none of the other items that went with the meal, I had to ask for these and they came out when I had basically finished eating otherwise everything would have been cold In all fairness the staff were friendly and helpful even if we had to wait for 3 hours for a remote control for the tv

Excellent welcome from Steve as i arrived through the main front door. A very welcoming smile putting me at ease. Hotel has had a re- fit since my last visit. Very tastefully decorated throughout and warm. Bedroom was of a very good standard and very comfortable. Would definitely visit again.

The overall experience was very good,

Great time

Tried to book directly online. Would not accept card Phone hotel directly and booked 2 rooms as per online transaction on my account Arrived to be told that only 1 room booked and would need to pay extra 130 When querying amount in Sunday prior to departure I was advised that a credit of £82.00 would be made Disappointed that we appear to have paid Much more than family that also stayed that weekend Booking was never confirmed by email, detailed invoice has never been received as intimated What is the formal complaints procedure?

Very good value for the price of the overnight stay. Good parking and hotel staff very friendly.