Novotel Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 340 reviews

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Novotel Newcastle Airport - Image 1
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Ponteland Road Kenton, NEWCASTLE UPON TYNE, NE3 3HZ NEWCASTLE, United Kingdom

Description

Hotel extras

  • Parking onsite - extended park & Fly available (pre-booked)

  • Excellent transport links Kingston Park Metro station is close by

  • 5 dedicated meeting rooms accommodating up to 200 guests

  • Falcons stadium 5 min walk

  • Family & Pet Friendly

Our accommodation(s)

Hotel location

Novotel Newcastle Airport

Ponteland Road Kenton, NEWCASTLE UPON TYNE
NE3 3HZ NEWCASTLE
United Kingdom

GPS:55.007732, -1.667603

Telephone
Fax +44 191 214 0633

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS RESTAURANT & BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  340 reviews

TripAdvisor Rating  3.8/5  1,646 reviews

Customer review rating 4.5/5

Kerry S. Friends - Confirmed reviews ALL

The room was great, spacious, clean and everything we needed, the beds felt a little on the narrow side but apart from that all good

Dear Kerry Thank you so much for the positive review. We truly appreciate you taking the time to share your experience. We hope to welcome you back to Novotel Newcastle Airport again soon! Kind regards, Phil

Customer review rating 4.5/5

Bob M. Couples - Confirmed reviews ALL

Lovely clean and comfortable room. Great breakfast with free parking for the disabled. Helpful friendly staff. Thank you.

Thank you so much for the positive review. We truly appreciate you taking the time to share your experience. We hope to welcome you back to Novotel Newcastle Airport again soon! Kind regards, Phil

Read all reviews before booking

TripAdvisor rating 2.0/5

rescueuall TripAdvisor review

I know that this hotel was used to house the boat arrivals for 5 years so was a bit apprehensive in booking online at it - but it advertised a gym and swimming pool and also stated it has had a full refurbishment last year when their current guests sailed away to their new houses On arrival reception and bar area looked nice and refreshing and reception guy was polite enough - and it was at this point it went downhill quicker than a full boat landing -asked about the pool as nowt was mentiined which shocked him how do you know we used to have one who told you etc The lift area was in need of a refurb the one and only lift that was working seemed to be the original interior when hotel was first built - room appeared to clean and tidy but no way has the room had a refurb 12 months ago- had a shower and the tray suddenly went into high tide water wasn't draining - basin also water wouldn't drain - reception came and fixed it - however horrible smell thru the drains in there Breakfast - i always go for the full scottishor English- we were tgere about 0730 so not long opened sadly the food must have been under the headlamp for hours - mushrooms that shrivelled unrecognisable - bacon was so hard knife wouldn't cut thru it - scramble egg looked like vomit and fried eggs looked as if they were cooked morning before - Toaster is definitely the original from day 1 as it took about 10mins on high to cook - breakfast a disaster I found all staff to be polite and courteous throughout our stay The prices that we paid for a room definitely wasn't worth it Would I go back - sadly no Would i recommend sadly no GW

Thank you for taking the time to share your feedback, GW. We are sorry to hear that your stay did not meet your expectations. For clarification, the gym and swimming pool were decommissioned in 2020 due to the Covid pandemic. Our team asked about this only to understand the source of the incorrect information so we can ensure all external listings are accurate. We also regret that your breakfast experience fell short. Fresh items are always available on request, and we will review your comments with our kitchen team to prevent future issues. We appreciate your positive remarks regarding our staff and will use your feedback to support our ongoing improvements. Best Regards Phil

Customer review rating 5.0/5

Peter H. Friends - Confirmed reviews ALL

Very good, would return

Dear Peter Thank you for taking the time to share your kind review. We truly appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to Novotel Newcastle Airport soon. Kind regards, Phil

Customer review rating 4.0/5

Terry P. Friends - Confirmed reviews ALL

Good sized rooms. Plenty of parking. Rather limited food menu. Clean and tidy and friendly staff.

Dear Terry Thank you so much for your kind review! We appreciate you taking the time to share your experience. We’ve shared your comments with our team to ensure improvements are made. We appreciate your honesty, as it helps us identify areas where we can do better. We hope to welcome you back to Novotel Newcastle Airport again soon! Kind regards, Phil

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Other web-users rate our hotel

  • 386 reviews 9.1/10 Location
  • 684 reviews 8.2/10 Room
  • 633 reviews 9.3/10 Service
  • 9 reviews 2.8/10 WiFi
  • 329 reviews 8/10 Cleanliness
  • 265 reviews 7.9/10 Breakfast
  • 6 reviews 2.9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.