Novotel Newcastle Airport 4 stars

Customer review rating (ALL Rating) 4.6/5 438 reviews

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Novotel Newcastle Airport - Image 1
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Ponteland Road Kenton, NEWCASTLE UPON TYNE, NE3 3HZ NEWCASTLE, United Kingdom

Description

Hotel extras

  • Parking onsite - extended park & Fly available (pre-booked)

  • Excellent transport links Kingston Park Metro station is close by

  • 5 dedicated meeting rooms accommodating up to 200 guests

  • Falcons stadium 5 min walk

  • Family & Pet Friendly

Our accommodation(s)

Hotel location

Novotel Newcastle Airport

Ponteland Road Kenton, NEWCASTLE UPON TYNE
NE3 3HZ NEWCASTLE
United Kingdom

GPS:55.007732, -1.667603

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS RESTAURANT & BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  438 reviews

Customer review rating 4.5/5

Keith B. Solo - Confirmed reviews ALL

Excellent.

Dear Keith B., Thank you very much for your wonderful review. We are delighted to know that you had such an enjoyable stay with us at Novotel Newcastle Airport. Your kind words mean a great deal to our team, who work hard to ensure every guest has a comfortable and pleasant experience. We truly appreciate you taking the time to share your feedback and we look forward to welcoming you back again soon. Warm regards, The Team at Novotel Newcastle Airport

Customer review rating 3.5/5

Catherine P. Business - Confirmed reviews ALL

Lovely staff Breakfast - not great Room could have been cleaner , warmer, toilet door did not close properly, bath not able to use due to bath plug seal, skin dirty and damp smell in bathroom

Dear Catherine, Thank you for your feedback. We’re thrilled to hear that you enjoyed the service provided by our team at Novotel Newcastle Airport. However, we’re sorry to learn that the bathroom facilities did not meet your expectations. Your comments have been shared with our maintenance and housekeeping team for review. We appreciate you bringing this to our attention and hope to welcome you back for an improved experience in the future. Kind regards, The Team at Novotel Newcastle Airport

Customer review rating 3.5/5

Lin B. Families - Confirmed reviews ALL

We love this hotel & its staff But we had a pull out sofa bed which was really poor & my daughter had no sleep!

Thank you for taking the time to leave such a fantastic review. We’re thrilled that you enjoyed your stay with us at Novotel Newcastle Airport and that so many aspects of your visit met your expectations. It’s always encouraging to receive such positive feedback. Thank you as well for your constructive suggestion about the sofa bed. Guest comfort is our priority, and we regret that we did not deliver the experience you expected. We truly value insights from our guests and will certainly take your comments into consideration as we strive to enhance our guest experience. We look forward to welcoming you back on your next trip to Newcastle. Kind regards, Guest Relations Team Novotel Newcastle Airport

Customer review rating 3.0/5

Adeola O. Families - Confirmed reviews ALL

The family room was nice, enjoyed my rest but disappointed by the room was not hovered or not properly clean. There were animal/pets hair all over the carpet and the towels not clean. 2 towels were dirty and the bathroom top tables and soap dispensers were very dusty.

Dear Adeola O. Thank you for sharing your feedback. We’re pleased to hear that you enjoyed your rest and liked the family room. However, we’re very sorry to learn that the cleanliness of the room did not meet the standards we aim to provide. Please accept our sincere apologies for the issues you experienced with the carpet, towels, and dust in the bathroom area. This is certainly not the level of housekeeping we expect for our guests. Your comments will be shared with our housekeeping team so this can be addressed and improved. We truly appreciate you bringing this to our attention and hope we’ll have the opportunity to welcome you back for a much better experience. Kind Regards, The Novotel Newcastle Airport

Customer review rating 5.0/5

Brad L. Families - Confirmed reviews ALL

We (my wife, my daughter and I) had a great three night stay here at end of Feb 26. Metro station just a 10 min walk away which takes you straight into town or to the coast. All the staff were very friendly and professional. There is loads of free parking on offer too. The restaurant offers great options for evening meals and the buffet breakfasts were very varied too. I wouldn’t hesitate to stay here again.

Dear Brad, Thank you very much for your fantastic rating! We’re delighted to see that you had such a positive experience with us at Novotel Newcastle Airport. Even without a comment, your high score means a great deal to our team. We truly appreciate your support and look forward to welcoming you back again soon. Warm regards, The Team at Novotel Newcastle Airport

Other web-users rate our hotel

  • 473 reviews 9.1/10 Location
  • 828 reviews 8/10 Room
  • 773 reviews 9.3/10 Service
  • 11 reviews 2.8/10 WiFi
  • 403 reviews 8.1/10 Cleanliness
  • 314 reviews 7.9/10 Breakfast
  • 104 reviews 9.4/10 Bar
  • 7 reviews 2.5/10 Wellness Area

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