Upon arrival I was greeted by the friendly staff who were quite knowledgeable in taking care of my needs and offering a great service. After getting my key/card I found it easy to find my room and then opened the door to a very excellent spacious room which was so fresh and very inviting and unbelievably clean and the new touches with the improved lighting and the Tv on the wall and also the free wifi is an essential added extra perk overall I would recommend the Newcastle Airport Novotel any day for any occasion keep up the good work..

Excellent welcome from Steve as i arrived through the main front door. A very welcoming smile putting me at ease. Hotel has had a re- fit since my last visit. Very tastefully decorated throughout and warm. Bedroom was of a very good standard and very comfortable. Would definitely visit again.

Although there are some rooms still to be upgraded there has been a vast improvement on this hotel since the upgrades so far have been carried out. It is regretful however that the restaurant during my 4 night stay was only open on one occasion and strangely enough it was on the evening on which the Operations Manager was on duty. On the other evenings I reluctantly ate in the bar area. Guests don't appear to eat in the hotel but this could be due to the fact that the opening of the restaurant is so unreliable. This is a pity because the food was excellent. Breakfast was very good and the staff in the hotel are helpful and friendly.

The breakfast was great. But that was it. The rest of the stay was horrendous. A double bed Only in a family room with no bed for our child. The new shower leaked all over the floor. The meal at night was disgusting but they refused refund as 1 forkful was eaten. The pool was disgusting it had a brown tide mark around it. and the change rooms were really damp with plaster black and hanging off the walls. It was closed on 2nd day. It totally ruined our Christmas break. Staff were lovely unless you asked for help. I was told it was Christmas holiday time so they were running on a skeleton staff. This is the first time I have ever written a poor review over years of staying in hotels with work and family. Sort this out Accor!!!

room layout was not ideal for disabled member of party (all other accessible rooms were under renovation) breakfast was good with plenty of choice although the toaster took an age to do its job. one lift not fully functional.