Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 828 reviews

Mercure York Fairfield Manor Hotel - Image 1
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Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  828 reviews

Customer review rating 4.0/5

Coleen S. Couples - Confirmed reviews ALL

It was OK.but we have experience a better outcome at other Mercure hotels...

Dear Coleen S., Thank you for your feedback. We’re pleased you chose to stay with us, though we’re sorry to hear that your experience did not quite match your previous stays at other Mercure hotels. Your comments are important to us and help us identify areas where we can improve. We do hope to have the opportunity to welcome you back and provide a better experience next time. Sincerely, Reception team

Customer review rating 5.0/5

Rosaleen G. Families - Confirmed reviews ALL

Lovely stay. Staff very friendly and helpful

Dear Rosaleen G., Thank you for your lovely review of your stay at the Mercure York Fairfield Manor Hotel. We are glad to hear you had a pleasant stay with us and found our staff to be welcoming. Thank you also for your comments regarding the rooms - we have passed this feedback onto the relevant departments for consideration. Thank you again for your review and we look forward to welcoming you back in the future. Kind regards, Team Mercure York

Customer review rating 5.0/5

Shayne C. Couples - Confirmed reviews ALL

From the room to the simple requests made the stay was pleasant and we were well catered for.

Dear Shayne, Thank you for your fantastic review and for awarding us a perfect score! 😊 We’re delighted to hear that you had a great experience and that everything from your room to the simple requests you made helped make your stay pleasant. Our team always aims to ensure our guests feel well looked after, so it’s wonderful to know you felt well catered for throughout your visit. We truly appreciate your kind feedback and hope to have the pleasure of welcoming you back again soon. 🌟

Customer review rating 2.5/5

Pauline H. Couples - Confirmed reviews ALL

Staff very friendly

Dear Pauline, Thank you for taking the time to share your feedback. We’re so pleased to hear that you found our team to be very friendly – your kind words mean a great deal to us, and we’ll be sure to pass them on to the staff. We’re sorry to learn that some aspects of your stay did not meet expectations. Your comments regarding the room furnishings, quilt size, headboard, creaking floors, and the absence of cocktails have been noted and shared with our management team. We are continually reviewing areas where improvements and updates are needed, and feedback like yours is invaluable in helping us prioritise these enhancements. We truly appreciate your honest comments and hope we’ll have the opportunity to welcome you back in the future for an improved experience. Kind regards, Reception

Customer review rating 3.5/5

David H. Couples - Confirmed reviews ALL

Warm welcome, but disappointed with the room.

Dear David H., Thank you for sharing your feedback following your recent stay. We are pleased to hear that you received a warm welcome from our team. However, we are sorry to learn that the room did not meet your expectations. This is certainly not the experience we aim to provide. Your comments have been noted and shared with the relevant team for review, as guest comfort is very important to us. We do hope to have the opportunity to welcome you back in the future and provide a stay that fully meets your expectations. Sincerely, Reception team

Other web-users rate our hotel

  • 806 reviews 9.2/10 Location
  • 1,820 reviews 6.2/10 Room
  • 1,775 reviews 9.1/10 Service
  • 40 reviews 4.4/10 WiFi
  • 811 reviews 8.6/10 Breakfast
  • 664 reviews 5.8/10 Vibe
  • 662 reviews 7.1/10 Cleanliness

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