Dear Nicholas B., Thank you for your wonderful feedback. We are delighted to hear that you had a great stay with us and that our team helped make your visit enjoyable. Your kind words mean a lot to us and will be shared with the team. We hope to welcome you back to Mercure York Fairfield Manor Hotel again soon. Kind regards, Reception Team

Dear Gordon, Thank you so much for choosing the Mercure York Fairfield Manor Hotel as your favourite place to stay in York, and for leaving us such an incredible 100% review! We are absolutely thrilled to hear that you find us to be the best value in York. It is wonderful to know that our nice rooms, great food, and friendly, professional staff continue to make your stays so memorable. Your continued support means the world to our entire team, and we already look forward to welcoming you back for another fantastic stay soon! Warm regards, The Team at Mercure York Fairfield Manor Hotel

Dear Sam O., Thank you for taking the time to share your feedback. We are delighted to hear that you had a comfortable and enjoyable stay with us. It is wonderful to know that you found our team welcoming and that you enjoyed the spacious layout of your room. Your recommendation means a great deal to us, and we are pleased that we could provide a positive experience during your visit to York. Thank you once again for your kind comments. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel in the future. Kind regards, Reception Team

Dear Gillian G., Thank you for taking the time to leave your review. We are delighted to hear that you had a comfortable stay with us and found our staff to be very friendly. Providing a warm welcome and attentive service is something we take great pride in, so it is wonderful to know that this helped make your visit enjoyable. Thank you once again for your kind comments. We hope to have the pleasure of welcoming you back to Mercure York Fairfield Manor Hotel in the near future. Kind regards, Reception Team Mercure York Fairfield Manor Hotel

Dear Claire, Thank you for your feedback following your recent stay with us at the Mercure York Fairfield Manor Hotel. While we are pleased to hear that you found our staff to be very friendly, we are deeply sorry that the condition of your room fell so short of your expectations. We take comments regarding the upkeep and age of our rooms seriously. Please be assured that your feedback regarding the dated and poor condition of the room has been shared with our management and maintenance teams to ensure these issues are addressed as we look at property improvements. We understand your disappointment and regret that this experience has deterred you from returning. We hope you might consider giving us another opportunity in the future to provide you with the high-quality stay you should expect from a Mercure hotel. Yours sincerely,

Dear John S., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

Dear Jane S., Thank you for your wonderful review. We are delighted to hear that you enjoyed our clean and comfortable rooms, cosy beds, and of course the Yorkshire tea. It's also great to know that our beautiful surroundings and convenient location added to your experience. Your kind words about our team mean a great deal, and we will be sure to pass on your compliments to our reception colleague. We're thrilled that she helped make your stay so memorable. We truly appreciate your feedback and look forward to welcoming you back again soon. Safe travels until then! 😊 Kind regards, Reception team

Dear Emma S., Thank you for your kind review. We are delighted to hear that you had an enjoyable stay with us and that you found our team friendly and the hotel clean and comfortable. Your positive feedback is greatly appreciated, and I will be sure to share your comments with the team. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel again soon. Kind regards, Reception Team

Dear Siobain M., Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay with us and that our team made such a positive impression. It's great to know you found your room spacious, clean, and well-equipped, and that you enjoyed both your evening meal in the restaurant and breakfast the following morning. We truly appreciate your kind comments about our friendly and helpful staff. Your feedback will be shared with the team, who will be pleased to know their efforts helped make your visit enjoyable. We look forward to welcoming you and your family back to the hotel again soon. Kind regards, Reception Team

Dear Christine L., Thank you for taking the time to share your feedback. We are delighted to hear that you had a pleasant and comfortable stay and that our team made such a positive impression. It's also wonderful to know you enjoyed the food and our public areas. We appreciate your comments regarding the condition of the bedrooms and bathrooms, and we understand how the tired décor may have impacted your experience. We are also sorry to learn that the telephone in your room was not working and that mobile reception issues made it difficult to contact your friends during your stay. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Kind regards, Reception Team

Dear Maurice, Thank you for sharing your feedback regarding your recent stay at the Mercure York Fairfield Manor Hotel. I am glad to hear that you had a pleasant stay overall and found our hotel comfortable. However, I am incredibly sorry for the disappointment regarding the condition of your room, specifically the pet odor. While we do welcome pets at our hotel, we maintain strict cleaning protocols for our dog-friendly rooms and always aim to accommodate guests who prefer an entirely pet-free room when notified. I have shared your comments directly with our housekeeping management team to ensure our deep-cleaning standards are thoroughly reviewed and enforced. Your feedback regarding the updates needed for the room is also appreciated, as it helps us identify where we can refresh our guest experience. We hope to have the opportunity to welcome you back in the future to provide you with a seamless and completely fresh stay. Warm regards,

Dear Robert, Thank you for taking the time to share your feedback following your recent stay with us at the Mercure York Fairfield Manor Hotel. I am delighted to hear that you had a pleasant stay and found our manor house to be a great base for exploring the historic sights of York and the beautiful surrounding countryside. It is wonderful to know that our team made a great impression with their friendly service, and that you enjoyed your spacious, well-equipped room. I also appreciate your constructive notes regarding the room decor and the restaurant dining. We always want our guest experience to feel fresh and high-quality, so your feedback about the room updates and the food has been shared directly with our property management and culinary teams to help us improve. We would love the opportunity to welcome you back on your next trip to North Yorkshire and provide you with an even better experience. Warm regards,

Dear Ian E., Thank you for taking the time to share such a wonderful review. We are absolutely delighted to hear that our team helped make your stay such a positive experience. Your kind comments about Laura, Emily, and Ush are truly appreciated, and it was a pleasure to look after you during your visits. We are also pleased to know that you found the rooms spotlessly clean and comfortable and that you enjoyed the quality of the food throughout your stay. While we appreciate your observations regarding some areas of the hotel, we are delighted that the warmth and hospitality of our team stood out and made your experience memorable. Thank you once again for your lovely feedback. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel for another enjoyable stay. Kind regards, Reception Team

Dear David T., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our location and found our team to be extremely helpful throughout your stay. Providing friendly and attentive service is something we take great pride in, so it is wonderful to know that our staff helped make your visit enjoyable. We also appreciate your comments regarding Room 413. While we are pleased that you found the room spacious, we are sorry to hear that the bathroom did not meet your expectations. Your feedback regarding the need for upgrades has been noted and shared with the relevant team as we continue to review improvements across the hotel. Thank you once again for your valuable feedback. We hope to welcome you back to Mercure York Fairfield Manor Hotel in the future. Sincerely, reception team

Dear Emma,Thank you so much for your perfect 100/100 review! We are absolutely thrilled to read your wonderful feedback following your stay at the Mercure York Fairfield Manor Hotel.It is fantastic to hear that you found our reception and bar area beautiful, and that you enjoyed exploring the rich York history we have proudly displayed throughout the hotel. More than anything, we are incredibly proud of your kind words about our team. Knowing that every staff member you encountered was extremely helpful, friendly, and went above and beyond to make you feel welcome truly means the world to us.We cannot wait to welcome you back for a longer stay next time, and we look forward to greeting you and your family!Warmest regards,

Dear Andrew B., Thank you for taking the time to share your feedback. We are delighted to hear that you had an excellent stay with us and that our team made such a positive impression. Providing friendly, helpful service is something we pride ourselves on, so it is wonderful to know that our staff were able to quickly resolve the minor housekeeping issues and contribute to an enjoyable experience. We are also pleased that you enjoyed the quality of the food and service during your stay. Your kind comments will be shared with the entire team, who will be thrilled to receive your recognition. Thank you once again for your lovely review. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel in the near future. Kind regards, reception team

Dear A O., Thank you for your kind comments about our team. We are delighted to hear that you found our staff friendly and helpful throughout your stay. Providing a warm welcome and attentive service is something we take great pride in, so it is wonderful to know that our team helped make your visit enjoyable. Your feedback will be shared with the team, who will be thrilled to receive your recognition. We truly appreciate you taking the time to leave your review and hope to welcome you back to Mercure York Fairfield Manor Hotel again soon. Kind regards, reception team

Dear Ramzi H., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Stephen F., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,