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Mercure York Fairfield Manor Hotel 4 stars

Customer review rating 4.2/5 3,591 reviews

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Mercure York Fairfield Manor Hotel
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+ 14 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 9 dedicated meeting rooms for up to 120 guests

  • Wedding facilities capable of accommodating 120 guests

  • 18th Century manor house with original features

  • York railway station is less than 6km away

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf (Nearby)
Business services
  • 9 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road
York
YO30 1XW york
united kingdom

Tel: +4401904225012

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    LEEDS BRADFORD At 48.28km / 30 miles

  • By train

    YORK At 5.63km / 3.5 miles

GPS :53.994009, -1.131592

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Some of our classic rooms are interconnecting, ideal if you are bringing your family. Choose a room in the original 18th-century manor house, or in the new wing, designed in a conte mporary fashion. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. For a treat, our suites have a romantic four-poster bed and a spacious spa bathroom.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Area: From 282 m² / 3035 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Area: From 270 m² / 2906 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Area: From 331 m² / 3563 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 3 single beds

  • Max. number of persons: 3
  • Area: From 334 m² / 3595 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 1 single bed

  • Max. number of persons: 1
  • Area: From 250 m² / 2691 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Area: From 555 m² / 5974 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

FAIRFIELD BRASSERIE

Type of cuisine: International

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Menu (PDF)

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Fairfield Bar

Non contractual photo

The Fairfield Bar offers a range of wines, beers, spirits, gins, cocktails and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 189 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure York Fairfield Manor Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,591 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,474 reviews

Great location

Customer review rating 5.0/5

Andy R. Couples - 28/03/2020 Confirmed reviews ALL

Our stay coincided with the shut down of all pubs and resteraunts on the Friday evening. The staff were obviously shaken by the news but continued in a proffesional and friendly manor and we were so reassured by them. The hotel had barely ten guests staying but still there was a nice atmosphere. Food was fantastic and service faultless. You should be very proud of the staff here!

Hello Andy, I am very proud of the team as we continue to look after our guests the best we possible can. stay safe and we will see you again soon kind regards Mike Sweeting General Manager Mercure York

Well located

Customer review rating 4.0/5

Bob &. D. Couples - 24/03/2020 Confirmed reviews ALL

Well located for Park & Ride into York

Dear Bob , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I Also take on board your feedback about a refurbishment which we have submitted plans to do Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

conveniently efficient

Customer review rating 5.0/5

Nigel S. Business - 20/03/2020 Confirmed reviews ALL

comfortable and made to feel extremely welcome

Dear Nigel , Thank you for your loyalty and Gold status with Accor Hotels! We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. I am pleased you felt comfortable and welcome during your stay and I appreciate your comments about the hash browns Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Great stay

Customer review rating 4.0/5

John B. Couples - 18/03/2020 Confirmed reviews ALL

Great staff who provide good customer service

Dear John , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I take on board your feedback about the heating control as well Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Good location with good access to city.

Customer review rating 4.5/5

Anonymous Couples - 18/03/2020 Confirmed reviews ALL

Good welcome and friendly staff

Dear Richard , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. We are pleased that you found the team friendly and the location to your liking. See you again soon! Sincerely, Mike Sweeting General Manager Mercure York

good stay

Customer review rating 4.5/5

Paul Couples - 18/03/2020 Confirmed reviews ALL

Very friendly staff and nice hotel.

Dear Paul , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Well located

Customer review rating 3.5/5

Paul A. Couples - 15/03/2020 Confirmed reviews ALL

The room was nice, the hotel was clean and staff friendly. Bar poorly staffed in evening and it felt like we were asking too much for them to just get simple things like crisps. But food was good, I would stay again.

Dear Paul A., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will discuss your feedback with the team members serving on the bar during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa

Pleasant Stay

Customer review rating 4.5/5

John F. Business - 12/03/2020 Confirmed reviews ALL

There was a problem with my booking on arrival (from our organisers side) and your reception staff were extremely helpful and very pleasant. They quickly resolved my problem by dealing with the organiser (Serco).

Hi John We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. I am so pleased we could get your booking issues cleared up with the organisers swiftly for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable stay

Customer review rating 4.0/5

Allistair Families - 10/03/2020 Confirmed reviews ALL

Easy to find conveniently located for a family event. Friendly staff, lovely breakfast and comfortable beds. The rooms could do with updating as about tired.

Dear Allistair , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I also appreciate your feedback about a refurbishment which we have submitted plans for. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Lovely relaxing stay

Customer review rating 5.0/5

Leigh G. Couples - 10/03/2020 Confirmed reviews ALL

We had a night here bought as a present for my husband as a birthday present . We had a lovely time here, the room was very nice, the bed was very comfy ; the reception staff were lovely and friendly. We had a meal in the restaurant and it was absolutely delicious, included was a fab breakfast which finished off our stay perfectly x

Dear Leigh , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Very pleasant stay

Customer review rating 4.5/5

C. Couples - 09/03/2020 Confirmed reviews ALL

No complaints at all. All staff are well mannered and helpful. Hotel is very clean and looked well maintained. Only thing I could pick up on is the slightly dated decor but that obviously didn’t affect our stay

Dear C., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. i do appreciate your comments about the decor of the Hotel as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Lovely location, room was excellent, staff very friendly

Customer review rating 5.0/5

Tim H. Couples - 09/03/2020 Confirmed reviews ALL

Again hotel is in a lovely location, room was excellent, staff very friendly, food was excellent.

Dear Tim , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

work related

Customer review rating 4.0/5

Anonymous Business - 06/03/2020 Confirmed reviews ALL

Surroundings and staff excellent. Let down by poor bathroom and noisy extractor fan.

Hi Mark We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. If you will be visiting York regularly I hope to see you at one of our business guest drinks receptions in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
Customer review rating 5.0/5

Anonymous Friends - 06/03/2020 Confirmed reviews ALL

the party I was with all enjoyed their stay, the breakfast was very nice, the room was lovely. The receptionist was really helpful in sorting out a taxi to get into York. We hall had a lovely stay.

Dear Louise , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

EXCELLENT HOTEL

Customer review rating 5.0/5

Janet Couples - 04/03/2020 Confirmed reviews ALL

CONVENIENT FOR YORK BY BUS OR PARK AND RIDE, FOR DISCOVERING YORKSHIRE. EFFICIENT AND FREINDLY STAFF EXCELLENT FOOD LOVELY ROOMS

Dear Janet , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, particularly our chefs! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mike Sweeting General Manager Mercure York

Excellent break!

Customer review rating 4.5/5

Marilyn C. Couples - 04/03/2020 Confirmed reviews ALL

Our suite was perfect with lots of room and a very comfortable four poster bed. The heating was easily controlled and the coffee machine, bottled water etc an added bonus. We stayed in the old part of the hotel with its period detail and grand staircases which added to the atmosphere. Ideal for a two-night break. Just wish we could have stayed longer....

Dear Les , We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am pleased you liked the feel and layout of the original manor building as well! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and you have the opportunity to stay longer :-) Sincerely, Mike Sweeting General Manager Mercure York

Comfortable hotel and friendly staff

Customer review rating 4.0/5

John B. Families - 03/03/2020 Confirmed reviews ALL

We stayed two nights and enjoyed the breakfast and dinners, it was however disappointing that there was no hot water on our second evening and morning, it is not the time of year for a cold shower!

Dear John Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It was with regret that the boiler issues were only rectified later on the Saturday and that our guests did not have the experience we would have hoped for, but I was pleased you enjoyed your breakfast and dinner though. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Sweeting General Manager Mercure York

Very poor stay with a number of issues

Customer review rating 1.5/5

David W. Friends - 03/03/2020 Confirmed reviews ALL

No hot water on the Friday evening and again on the Saturday morning reported on the Friday but not resolved. Pre-paid for 3 course meal but only received 2 course and was required to pay £14.94 supplement. Very mixed on service levels

Dear David , Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that the Hot water issue was not rectified until later in your stay. I will also ask my Food and Beverage Manager to look into what had happened with your meal and dinner service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Sweeting General Manager Mercure York

Wife's Birthday Weekend

Customer review rating 4.5/5

Richard B. Couples - 03/03/2020 Confirmed reviews ALL

Nice welcome from reception team. Laura dealt with us very professionally as I had forgotten a promotional voucher but she had a solution which worked well. Had to wait at the bar someties as there was no way of letting staff know you were there but not a major issue. Dined in the retaurant. Excellent service there and the food was superb. Breakfast the following day was also excellent. Would recommend this hotel as a great place for visiting York as Park & Ride was also close by to get to the city.

Hi Richard Thank you so much for your great feedback regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Laura on Reception, she will be so pleased she made a positive impact during your stay. Thank you again for sharing your experience, we do hope you and your wife return to stay with us again soon and if you find yourself returning to York for business please contact me personally as I would be more than happy to assist with this. Sincerely,

Quiet location

Customer review rating 4.0/5

Terry P. Couples - 03/03/2020 Confirmed reviews ALL

We arrived Saturday at 2pm with no staff on the reception and a phone number to call to get someone to come and book you in. Is this a bed and breakfast or a four star hotel? However staff were helpful and friendly when you could find them. Room was comfortable and warm although the TV could have been raised a little more so you could watch it while in bed. We did not have dinner, only breakfast which was very good and plenty of it. We chose to walk to the Park and Ride to get into York on Saturday afternoon as suggested by the receptionist but trying to cross the road outside of the hotel is an absolute danger with fast moving traffic on the A19. The return was even more problematic. On seconds thoughts a taxi would have been a better idea.

Dear Terry , Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that we did not staff the areas as well as what we should have done. I have copied in my Food and Beverage Manager Laura who will ensure she has addressed your feedback We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mike Sweeting General Manager Mercure York

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