Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 873 reviews

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Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Room 1

Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  873 reviews

Customer review rating 4.5/5

Beverley B. Couples - Confirmed reviews ALL

Dear Beverley B., Thank you for your lovely feedback. We’re delighted to hear that you enjoyed your room, found it comfortable and well laid out, and received a warm welcome from our team, particularly our bar staff. We do appreciate you highlighting the step leading to the dressing and bathroom area. We’re sorry to hear that you tripped on it during the night, and we understand your concern that the warning may not be sufficiently visible in the dark. We will share this with the relevant team for review. Thank you again for your valuable feedback, and we hope to welcome you back for another comfortable stay soon. Kind regards, Front Office Team

Customer review rating 2.0/5

Mustapha B. Couples - Confirmed reviews ALL

Dear Mustapha B., Thank you for taking the time to share your feedback. We’re pleased to hear that you found our breakfast and morning reception teams pleasant and professional. However, we’re sorry to hear about your experience with our night team, particularly regarding customer service and the handling of payments. We take comments of this nature seriously and will ensure your feedback is reviewed with the relevant team. We also appreciate your comments regarding the location of your room and understand how noise from the area below may have affected your comfort. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience on a future stay. Kind regards, Front Office Team

Customer review rating 2.5/5

Caroline C. Families - Confirmed reviews ALL

Dear Caroline C., Thank you for taking the time to share your detailed feedback. We’re pleased that you appreciated our free parking, breakfast, friendly team and convenient transport links into York. We are, however, very sorry for the maintenance issues you experienced in your room. The difficulty opening the window, non-functioning telephone and, particularly, the issue with the shower taps are concerning and certainly not the experience we want for our guests. We completely understand how frustrating and worrying the situation must have been when you were unable to contact Reception from your room. We also appreciate your comments regarding the condition of the bedroom and understand your concerns about the need for updating. Your feedback will be shared with our Maintenance and Management teams so the issues raised can be addressed. Please accept our sincere apologies for the inconvenience caused. We hope we may have the opportunity to provide you with a much smoother and more comfortable stay in the future. Kind regards, Front Office Team

Customer review rating 4.0/5

Paul B. Solo - Confirmed reviews ALL

Dear Paul B., Thank you for sharing your feedback. We’re pleased to hear that you found the bed comfortable, enjoyed the shower, and particularly appreciated our excellent breakfast. We acknowledge your comments regarding the room furnishings and the lack of air conditioning. We appreciate your feedback, as it helps us identify areas where improvements can be made. We hope to have the opportunity to welcome you back again in the future. Kind regards, Mercure York Fairfield Manor Team

Customer review rating 4.0/5

Heather S. Couples - Confirmed reviews ALL

Dear Heather S., Thank you for taking the time to share your detailed feedback. We’re delighted that you enjoyed our convenient location, comfortable public areas and, in particular, your dinner. Your kind comments about our team are greatly appreciated, especially your recognition of their friendly and positive service during a busy period. We’re sorry that the condition of your room and bathroom did not meet expectations. We appreciate your comments and will ensure they are shared with the relevant team. Thank you again for your understanding and kind words about our colleagues. We hope to welcome you back for another enjoyable stay. Kind regards, Mercure York Fairfield Manor Team

Other web-users rate our hotel

  • 907 reviews 9.3/10 Location
  • 1,941 reviews 6/10 Room
  • 1,870 reviews 9.2/10 Service
  • 39 reviews 4/10 WiFi
  • 853 reviews 8.6/10 Breakfast
  • 722 reviews 5.7/10 Vibe
  • 690 reviews 7.3/10 Cleanliness

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