Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 849 reviews

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Mercure York Fairfield Manor Hotel - Image 1
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Mercure York Fairfield Manor Hotel - Image 4
Shipton Road, York, YO30 1XW YORK, United Kingdom

Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  849 reviews

TripAdvisor Rating  3.8/5  1,911 reviews

Certificate of excellence 2025

Excellent in every way

TripAdvisor rating 5.0/5

Mobile795744 TripAdvisor review

The hotel was ideally placed, very quiet and comfortable. They served an excellent 3 course dinner for £26 pp, the buffet breakfast was superb but above all the staff were exceptionally friendly, helpful and accommodating

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel ideally located, quiet, and comfortable, and that you enjoyed both the dinner and our buffet breakfast. Your kind comments regarding our staff are especially appreciated, and we will be sure to share them with the team. We look forward to welcoming you back in the future. Kind regards

Great location, miserable day staff

TripAdvisor rating 4.0/5

Meander56765750577 TripAdvisor review

Recently stayed here and its a great location just outside the centre. But to start with the negatives, we checked in ,in the evening and had to pay extra for the dog which we knew but on checking the receipt we were charge £20 instead of £15, the young girl was very polite and said she would leave a note for the day staff to sort out which was fine. But on checking out we raised the matter with the receptionist and it was like a scene from "computer says no sketch " She said the prices had gone up and that was right, I showed her the email confirmation and after a frown said 'give me you card' and she put the money back on, no apology, smile nothing. It was only £5 which is nothing but it spoilt the whole experience and i think it was coming straight out of her wages. On checking other reviews people have had problems with her before. Maybe some training needed here. As for the dog charge you get nothing for it, I know they say for extra cleaning, but it should be cleaned anyway, other hotels charge £10 and you get dog beds, treats etc. Apart from that the hotel is well set out will plenty of facilities in the room and free parking but if you take a dog there are better alternatives

Dear Guest, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our location, free parking, and the facilities in your room. We’re very sorry to learn about the issues you experienced with the dog charge and, in particular, the way the matter was handled at check-out. While we’re glad the overcharge was refunded, we sincerely apologise that this was not done in a more friendly and professional manner. This is certainly not the level of service we aim to provide, and we understand how this negatively affected your overall experience. Your comments regarding staff attitude and training have been taken seriously and will be addressed with the relevant team. We also appreciate your feedback regarding our pet policy. Your comments about value and expectations for dog-friendly stays are helpful and will be shared with management for review. Thank you again for bringing these matters to our attention. We value all guest feedback as it helps us improve, and we hope you might consider staying with us again in the future. Kind regards

Unwelcoming staff

TripAdvisor rating 1.0/5

Passenger03090086234 TripAdvisor review

Very bsd experience cane with ny partner the room was dirty abd the foid was cold not wirth the money we paid ,the receptiinist think her name was laura wasnt very nice and snapped at my partner and not very wellcoming and wheb we walked away she was smirking not very professional for a middleage women to act,because of her we will not be returning im afraid or recomend

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. Cleanliness and food quality are extremely important to us, and we regret that we fell short on this occasion. Please accept our apologies for the inconvenience caused. We appreciate your comments, as they help us improve our service, and we hope you may consider giving us another opportunity in the future. Kind regards

Customer review rating 4.0/5

William M. S. Couples - Confirmed reviews ALL

Excellent stay with the exception that the settee in the suite was very deep (front to back) - not at all comfortable, indeed impossible, to lean back. Helpful friendly reception staff provided additional pillows to overcome the problem but it really needs large deep cushions as it is not fit for purpose in it's present form.

Dear William M. S., Thank you for your kind words regarding your recent stay. I appreciate your feedback about the settee in your suite; comfort is a priority for us, and I will certainly share your comments with our team. I am glad to hear that our reception staff was able to assist you during your visit. Your insights are invaluable as we strive to enhance our guest experience. Best regards, Mercure York Fairfield Manor Hotel

Customer review rating 4.0/5

Martin J. Couples - Confirmed reviews ALL

We have stayed on a few occasions previously. The bed this time was a bit on the hard side for us.

Dear Martin J., Thank you for your kind words regarding your stays with us. We appreciate your feedback about the bed comfort and will take it into consideration for future improvements. We look forward to welcoming you back soon. Best regards, Mercure York Fairfield Manor Hotel

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Other web-users rate our hotel

  • 749 reviews 9.2/10 Location
  • 1,709 reviews 6/10 Room
  • 1,682 reviews 9.1/10 Service
  • 40 reviews 4.6/10 WiFi
  • 768 reviews 8.3/10 Breakfast
  • 632 reviews 7.1/10 Cleanliness
  • 625 reviews 5.7/10 Vibe
  • 7 reviews 8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.