Mercure York Fairfield Manor Hotel 4 stars

Dear Peter r., Thank you for taking the time to share your feedback. We're pleased to hear that you found the hotel and your room clean, enjoyed our breakfast, and that our staff made a positive impression during your stay. We're sorry, however, that you found the room uncomfortable due to the lack of air conditioning and that you felt our bar prices did not offer good value. We appreciate your honest comments, as they help us understand where we can improve the overall guest experience. Thank you once again for your feedback. We hope we will have the opportunity to welcome you back in the future. Kind regards, The Management Team

Dear Joseph L., Thank you for your fantastic review and for awarding us a perfect score. We're delighted to hear that you had a peaceful and comfortable break with us. It's wonderful to know you enjoyed your room and that our team made such a positive impression with their attentive and helpful service. Your kind comments will be shared with the team, who will be pleased to know they helped make your stay enjoyable. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel again soon. Kind regards, The Management Team

Dear Fayez M., Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your stay did not meet your expectations or the standards associated with our hotel and the Accor brand. We sincerely apologise for the disappointing arrival experience and for the way your enquiry regarding your Accor Gold membership upgrade was handled. While room upgrades are subject to availability, we recognise that this should have been explained clearly and courteously. Your comments indicate that we fell short in both communication and service, and for that we are sorry. We also regret the inconvenience caused by the missing room amenities, the difficulty reaching reception, and the inconsistent information you received regarding the availability of requested items. This is not the level of responsiveness or service we aim to provide. Your feedback regarding the fan, the request for an extension lead, and the explanations provided by our team has been shared with the relevant department managers so that we can investigate these matters and address any training or operational issues. It is particularly concerning to hear that you felt reluctant service rather than genuine assistance was being offered. Please be assured that this does not reflect the experience we strive to deliver to our guests. On a positive note, we are delighted to hear your kind comments about our bar team member. We will ensure your appreciation is passed on to him, as it is always rewarding to recognise colleagues who demonstrate genuine hospitality and make a positive difference to our guests' experience, especially by making your child feel welcome. Thank you again for bringing these matters to our attention. Guest feedback is invaluable in helping us improve, and we hope you will consider giving us another opportunity in the future to provide the level of service you rightfully expect. Kind regards, Hotel Management

Dear Margret, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations and that you felt your room did not offer good value for money. We appreciate your comments regarding the condition of the room, the lack of a fridge, and the view, as they help us identify areas where we can improve. We understand how important it is for our guests to feel they have received excellent value, and we regret that this was not your experience. Your feedback has been shared with our management team for review as we continue to invest in improving our facilities and guest experience. We appreciate your honest comments and hope you will consider giving us another opportunity to provide you with a much more enjoyable stay in the future. Kind regards, The Mercure York Fairfield Manor Hotel Team

Dear Lyndsey, Thank you so much for your wonderful 100/100 review! We’re delighted to hear that you and your family had such an enjoyable stay with us. It’s fantastic to know you found your room spacious, clean, and comfortable, and that our team made you feel so welcome. We’re also pleased that our location worked well for your visit to York, offering a convenient and great-value alternative while still being within easy reach of the city centre. It’s lovely to hear the children enjoyed the grounds and that being able to order pizza to your room made your evening even easier. We truly appreciate your kind comments and hope to welcome you and your family back to Mercure York Fairfield Manor Hotel again soon. Kind regards, The Mercure York Fairfield Manor Hotel Team