Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 824 reviews

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Mercure York Fairfield Manor Hotel - Image 1
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Shipton Road, York, YO30 1XW YORK, United Kingdom

Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  824 reviews

Customer review rating 4.0/5

Angus R. Families - Confirmed reviews ALL

All good but bar closed early

Dear Angus R., Thank you for your feedback. I’m glad to hear everything else was good during your stay. I’m sorry to hear that the bar closed earlier than expected. We’ll review this with the team to ensure our opening hours are communicated clearly and, where possible, better aligned with guest expectations. We hope to welcome you back again soon. Sincerely, Reception team

Customer review rating 3.5/5

Hilary C. Families - Confirmed reviews ALL

Comfortable. Reception staff were pleasant and helpful. Could have done with more tea, coffee and milk in the room as had to keep asking Reception for more (they didn't mind but we were in the old part of the hotel with no lift). Breakfast was generous and tasty but the breakfast staff seemed a little overwhelmed at times and queues quickly built up around the hot food, toast griller and hot drinks machines. One of the juice dispensers had a broken tap.

Dear Hilary C., Thank you for your kind feedback. We’re really pleased to hear you found the stay comfortable and that our reception team were helpful. We appreciate your comments regarding the in-room refreshments and will review our stock levels to make sure guests have everything they need without having to ask. We’re also sorry for the inconvenience caused by being in the older part of the hotel without lift access. It’s great to hear you enjoyed the breakfast, though we do apologise for the queues and that the team seemed stretched at times. We’ll look into improving the flow during busy periods and ensure equipment, like the juice dispenser, is fully maintained. Thank you again for your feedback — it really helps us improve the guest experience. Sincerely, Reception team

Customer review rating 1.5/5

Nathan L. Friends - Confirmed reviews ALL

Lovely reception area. Rooms were adequate ( black out curtains were great). Squeaky floor boards in corridors sounded like someone was entering room Everytime so didn't have a great sleep. Also when you tick no emails it didn't matter at already had 2 In 24hrs !!!

Dear Nathan l., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team

Customer review rating 5.0/5

Rachael O. Couples - Confirmed reviews ALL

Really clean, cosy beds, well presented and great staff!

Dear Rachael O., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Customer review rating 1.5/5

Sophie C. Couples - Confirmed reviews ALL

Outdated room, dirty with cobwebs hanging from the ceiling, no shower curtain in the bathroom

Dear Sophie C., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception team

Other web-users rate our hotel

  • 838 reviews 9.3/10 Location
  • 1,863 reviews 6.2/10 Room
  • 1,831 reviews 9.2/10 Service
  • 41 reviews 3.3/10 WiFi
  • 835 reviews 8.7/10 Breakfast
  • 670 reviews 5.8/10 Vibe
  • 661 reviews 7.1/10 Cleanliness

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