Dear E B., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Nia B., Thank you for taking the time to share your feedback. We are delighted to hear that you had a fantastic stay with us and that our team were able to accommodate your family comfortably. It is wonderful to know that you found the room spacious and clean, enjoyed the tea and coffee facilities, and had a great family movie night. We are also pleased that you enjoyed the food in the bar, our breakfast selection, and our convenient location for visiting York. We truly appreciate your recommendation and your kind comments about our staff, who will be delighted to hear their efforts contributed to such an enjoyable stay. Thank you also for highlighting the issues with the towel rail, cobwebs, and window restrictors. Whilst we are pleased these did not impact your stay, your feedback has been shared with the relevant teams so these items can be reviewed and addressed. We look forward to welcoming you and your family back to Mercure York Fairfield Manor Hotel in the future. Kind regards, Reception Team Mercure York Fairfield Manor Hotel

Dear Philip T., Thank you for taking the time to share your feedback. We are delighted to hear that you had a relaxing stay with us and enjoyed our fantastic breakfast. It is also wonderful to know that our team made such a positive impression and helped make your visit enjoyable. We appreciate your honest comments regarding the guest rooms. We recognise that some areas would benefit from refurbishment, and your feedback is valuable as we continue to review improvements to the hotel. Thank you once again for your kind comments about our staff and breakfast. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel in the future. Kind regards, Reception Team Mercure York Fairfield Manor Hotel

Dear Gary, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you had a nice experience overall, and that you enjoyed our scenic grounds and lovely breakfast. It is especially wonderful to know that our staff were excellent and polite, as they always strive to provide the best possible service. We appreciate your constructive comment regarding the bedroom being a little dated. We are always looking for ways to improve our guest experience, and your feedback regarding a refurbishment is incredibly valuable as we plan future property updates. Knowing that you would choose to stay with us again is the best compliment we could receive, and we look forward to welcoming you back to the Mercure York Fairfield Manor Hotel in the near future. Warm regards,

Dear Nicholas R., Thank you for your feedback. I'm sorry to hear that your room did not meet your expectations. We appreciate your comments regarding the missing sofa cushions and can understand how this would have affected both the comfort and usability of the room. I also regret that the bathroom fell short of the standards you expected from a 4-star hotel. Your feedback has been shared with the relevant teams for review, as it helps us identify areas where improvements are needed. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Regards, Reception Team

Dear Kerry B., Thank you for your review and for rating your stay 9/10. We're pleased to hear you had a comfortable stay with us after a day of shopping and that you enjoyed your visit. We appreciate you choosing to stay with us and hope to welcome you back to Mercure York Fairfield Manor Hotel again soon. Regards, Reception Team

Dear Rebecca, Thank you so much for taking the time to share your lovely review following your recent stay at the Mercure York Fairfield Manor Hotel. We are absolutely delighted to read that you had a fantastic and comfortable experience with us! It is wonderful to hear that our team made such a great impression with their friendly service, and that you enjoyed the food during your visit. Your kind words are a wonderful motivation for all of us here, and I will be sure to pass your compliments along to the entire team. We look forward to welcoming you back for another excellent stay in the near future. Warm regards,

Dear Alice, Thank you so much for your wonderful review following your stay at the Mercure York Fairfield Manor Hotel. We are delighted to hear that our team members were so helpful and attentive throughout your time with us. Providing welcoming and dedicated service is exactly what we strive for, so knowing that our staff consistently look after you means a great deal to all of us. I will be sure to share your kind feedback with the entire team, as it is a fantastic motivation for them to keep up the great work. We truly appreciate your support and look forward to welcoming you back for another excellent stay soon. Warm regards,

Dear Jamie H., Thank you for taking the time to share your feedback. We are very sorry to hear that your Superior Room did not meet your expectations. It is disappointing to learn that you experienced issues with noisy floorboards, the view from the room, the condition of the bathroom, and the age and maintenance of some of the fixtures and fittings. We also appreciate your comments regarding the positioning of the bedside light switches and the disturbance caused by the room's proximity to the lift. We understand how these factors would have impacted your comfort and quality of sleep during your stay. Your feedback has been shared with our management and maintenance teams, as comments such as yours help us identify areas where improvements are needed. Please accept our sincere apologies that your experience fell short of expectations, and thank you for bringing these matters to our attention. Kind regards, Reception Team

Dear Stephen K., Thank you for your feedback. We are pleased to hear that you found our location convenient. It's also wonderful to know that you enjoyed our public areas and appreciated the breakfast selection. We appreciate your comments regarding the condition of the rooms and understand that some areas may appear tired. Your feedback has been shared with our management team as we continue to invest in improvements throughout the hotel. Thank you also for your feedback on the restaurant menu. We are always reviewing our food and beverage offering, and your comments will be shared with the relevant team. We hope to welcome you back to Mercure York Fairfield Manor in the future. Kind regards, Reception Team

Dear Wolfgang M., Thank you for your review. We are pleased to hear that you found your room comfortable and good value for money. We are especially glad that our reception team was able to resolve the check-in issue promptly and provide helpful service. However, we are sorry for the confusion regarding the payment status of your booking at check-in. We understand how frustrating this can be when you have already made payment in advance, and we appreciate your patience while the matter was clarified. Thank you for taking the time to share your feedback. We hope to have the opportunity to welcome you back to Mercure York Fairfield Manor in the future. Kind regards, Reception Team

Dear Andrea P., Thank you for your lovely review. We are delighted to hear that you had a pleasant stay with us and that both you and your dog enjoyed your visit. It's wonderful to know that our team were helpful throughout your stay and that you enjoyed our breakfast. We truly appreciate your kind comments and look forward to welcoming you and your four-legged companion back to Mercure York Fairfield Manor again soon. Kind regards, Reception Team

Dear Deborah P., Thank you for your feedback. We are pleased to hear that you found your room comfortable and enjoyed a good night's sleep. It's also encouraging to know that you found the hotel a comfortable place to stay overall. We are sorry, however, that the food and coffee did not meet your expectations. We appreciate your honest comments, as they help us identify areas where we can improve. Your feedback regarding the quality of the dining experience has been shared with our Food & Beverage team for review. Thank you for taking the time to share your experience, and we hope to welcome you back to Mercure York Fairfield Manor in the future. Kind regards, Reception Team

Dear Wallace R., Thank you for your lovely review. We are delighted to hear that you enjoyed our convenient location, with easy access to York city centre and the ring road. It's especially rewarding to know that you have chosen to stay with us on a number of occasions. We are also pleased that you enjoyed our breakfast and received a warm welcome from the team. Your continued support means a great deal to us, and we look forward to welcoming you back to Mercure York Fairfield Manor again soon. Kind regards, Reception Team

Dear Lisa D., Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and found our location convenient for visiting York, with the nearby Park & Ride making travel into the city so easy. It's also fantastic to know that you enjoyed both your breakfast and the variety on offer, and that our team helped make your stay a pleasant one with their friendly and attentive service. We also appreciate your constructive feedback. We take security very seriously, and your comments regarding the room key re-coding process will be shared with the team to ensure our procedures are followed consistently. We are also sorry to hear about the heating in your room and understand how uncomfortable this must have been. Your feedback has been passed on to our maintenance team for review. Thank you once again for your balanced and thoughtful comments. We are delighted that you enjoyed your stay overall and hope to welcome you back to Mercure York Fairfield Manor again soon. Kind regards, Reception Team

Dear Simon E., Thank you for your feedback. We are pleased to hear that our team consistently helps make your stays enjoyable. Your kind comments about our staff are greatly appreciated and will be shared with the team. We also appreciate your honest feedback regarding the condition of the rooms. We are sorry to hear that aspects of the room felt dated and that you experienced interruptions with the shower during use. We are also aware of the importance of a reliable Wi-Fi connection, particularly for guests who need to work or attend Teams calls, and we regret that the service did not meet your expectations on this occasion. Your comments have been noted and shared with the relevant teams as we continue to improve our facilities and guest experience. Thank you for taking the time to leave your review. We hope to welcome you back to Mercure York Fairfield Manor again soon. Kind regards, Reception Team

Dear Gary C., Thank you for your wonderful review. We are delighted to hear that you had such an enjoyable stay and appreciated our location, with convenient transport links into York city centre. It's great to know that you enjoyed our grounds, public areas, restaurant, and the excellent value of our meal deal package. We are especially pleased that you enjoyed both your evening meal and breakfast, and that our team made such a positive impression. Your kind comments about the friendly and helpful service will be shared with the team, and we are thrilled that our reception colleague helped make your stay memorable. We also appreciate your constructive feedback regarding the room. We are sorry that the squeaky floorboards and room door disturbed your sleep, and we will share these comments with our maintenance team for review. Thank you once again for your balanced and thoughtful feedback. We are delighted to hear that you would stay with us again and are already considering a return visit. We look forward to welcoming you back to Mercure York Fairfield Manor very soon. Kind regards, Reception Team

Dear Julie W., Thank you for your wonderful review. We are delighted to hear that you enjoyed the food, found your room clean, and experienced friendly service from our team. Your kind comments mean a great deal to us and will be shared with the team. We also appreciate your feedback regarding the choice of lager available. Guest suggestions help us improve, and we will certainly take this into consideration. We hope to welcome you back to Mercure York Fairfield Manor Hotel again soon. Kind regards, Reception Team

Dear Patrick D., Hi, Thank you for your lovely review and for choosing to stay with us again. We are delighted to hear that you found our team welcoming, the check-in process smooth, and your room clean and well prepared. It is especially rewarding to know that you returned for a second stay and enjoyed your experience once again. We truly appreciate your continued support and look forward to welcoming you back to Mercure York Fairfield Manor Hotel in the future. Kind regards, Reception Team