Mercure York Fairfield Manor Hotel 4 stars

Dear Anne, Thank you for taking the time to share your feedback following your recent stay with us. We're pleased to hear that you found your room comfortable and that the accessible bathroom met your needs. It's also lovely to know you enjoyed your breakfast. We're sorry to learn about the unpleasant smell you experienced, and we appreciate you bringing this to our attention. This is certainly not the experience we want for our guests, and we will investigate the issue with our maintenance and housekeeping teams. We're also sorry that our dinner and bar menus did not meet your expectations, and that your preferred cocktail was unavailable. Your comments regarding the menu selection and bar offering are appreciated and will be shared with the relevant teams as we continually look for ways to improve our guests' experience. Thank you again for your honest feedback. We hope you'll consider giving us another opportunity to provide you with an even better stay in the future. Kind regards, The Mercure York Fairfield Manor Hotel Team

Dear Aida, Thank you for taking the time to share your feedback following your stay with us. We're delighted to hear that you enjoyed the décor in our communal areas, as well as the great food and service. It's especially pleasing to know that our friendly team helped make your visit an enjoyable one. Your kind comments will be shared with everyone, as they are always appreciated. Thank you once again for your lovely review. We hope to have the pleasure of welcoming you back to Mercure York Fairfield Manor Hotel again soon. Kind regards, The Mercure York Fairfield Manor Hotel Team

Dear steven, Thank you so much for your wonderful review and for awarding us such a fantastic score. We are delighted to hear that our team made such a positive impression. Your comments about our staff being polite, helpful, and attentive while respecting guests' space are truly appreciated. We take great pride in delivering genuine hospitality, and your kind words will be shared with the team. We're also pleased that you found your room comfortable and clean and enjoyed the variety and quality of the meals in our restaurant. It's lovely to know you felt they offered good value, and we appreciate your understanding regarding hotel beverage pricing. Thank you as well for your honest feedback about the bedrooms being due for refurbishment. We value your comments and will share them with our management team as we continue to invest in improving our guest experience. It's wonderful to hear that you found our location convenient for visiting York and that you would recommend the Accor app to other travellers. Most importantly, we're thrilled to know you'll definitely be staying with us again. We look forward to welcoming you back to Mercure York Fairfield Manor Hotel for another enjoyable stay. Kind regards, The Team at Mercure York Fairfield Manor Hotel

Dear Jean, Thank you for taking the time to share your detailed feedback following your recent stay at Mercure York Fairfield Manor Hotel. We're pleased to hear that you found our location convenient for York's Park & Ride and that you enjoyed the comfort of your bed and the facilities provided in your room. It's also lovely to know you appreciated our public areas. We do, however, appreciate your honest comments regarding the condition of the bedrooms and bathroom. We understand that some areas of the hotel are showing their age, and your observations regarding the furniture, windows, and overall décor have been noted and shared with our management team as we continue to plan future improvements. We're also sorry that breakfast did not meet your expectations. We value your suggestions regarding a wider selection of fresh produce and freshly prepared tea and coffee, and these comments have been passed on to our Food & Beverage team for review. Guest feedback like yours is invaluable in helping us identify where we can improve the overall experience. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with a stay that better reflects the high standards we strive to achieve. Kind regards, The Team at Mercure York Fairfield Manor Hotel

Dear Richard F., Thank you for taking the time to share your wonderful feedback following your stay at Mercure York Fairfield Manor Hotel. We are delighted to hear that you had a comfortable stay and enjoyed the welcoming atmosphere of our hotel. It is especially pleasing to know that our friendly and helpful team, along with the good food and hearty breakfast, helped make your visit an enjoyable one. We also appreciate your suggestion regarding a gym and swimming pool. Thank you for sharing your thoughts, as guest feedback is always valuable to us when considering future improvements. We hope to have the pleasure of welcoming you back to Mercure York Fairfield Manor Hotel again soon. Kind regards, Reception Team Mercure York Fairfield Manor Hotel