Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 853 reviews

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Mercure York Fairfield Manor Hotel - Image 1
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Mercure York Fairfield Manor Hotel - Image 4
Shipton Road, York, YO30 1XW YORK, United Kingdom

Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  853 reviews

TripAdvisor Rating  3.8/5  1,911 reviews

Certificate of excellence 2025

Great location, miserable day staff

TripAdvisor rating 4.0/5

Meander56765750577 TripAdvisor review

Recently stayed here and its a great location just outside the centre. But to start with the negatives, we checked in ,in the evening and had to pay extra for the dog which we knew but on checking the receipt we were charge £20 instead of £15, the young girl was very polite and said she would leave a note for the day staff to sort out which was fine. But on checking out we raised the matter with the receptionist and it was like a scene from "computer says no sketch " She said the prices had gone up and that was right, I showed her the email confirmation and after a frown said 'give me you card' and she put the money back on, no apology, smile nothing. It was only £5 which is nothing but it spoilt the whole experience and i think it was coming straight out of her wages. On checking other reviews people have had problems with her before. Maybe some training needed here. As for the dog charge you get nothing for it, I know they say for extra cleaning, but it should be cleaned anyway, other hotels charge £10 and you get dog beds, treats etc. Apart from that the hotel is well set out will plenty of facilities in the room and free parking but if you take a dog there are better alternatives

Unwelcoming staff

TripAdvisor rating 1.0/5

Passenger03090086234 TripAdvisor review

Very bsd experience cane with ny partner the room was dirty abd the foid was cold not wirth the money we paid ,the receptiinist think her name was laura wasnt very nice and snapped at my partner and not very wellcoming and wheb we walked away she was smirking not very professional for a middleage women to act,because of her we will not be returning im afraid or recomend

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations. Cleanliness and food quality are extremely important to us, and we regret that we fell short on this occasion. Please accept our apologies for the inconvenience caused. We appreciate your comments, as they help us improve our service, and we hope you may consider giving us another opportunity in the future. Kind regards

Customer review rating 4.0/5

William M. S. Couples - Confirmed reviews ALL

Excellent stay with the exception that the settee in the suite was very deep (front to back) - not at all comfortable, indeed impossible, to lean back. Helpful friendly reception staff provided additional pillows to overcome the problem but it really needs large deep cushions as it is not fit for purpose in it's present form.

Dear William M. S., Thank you for your kind words regarding your recent stay. I appreciate your feedback about the settee in your suite; comfort is a priority for us, and I will certainly share your comments with our team. I am glad to hear that our reception staff was able to assist you during your visit. Your insights are invaluable as we strive to enhance our guest experience. Best regards, Mercure York Fairfield Manor Hotel

Customer review rating 4.0/5

Martin J. Couples - Confirmed reviews ALL

We have stayed on a few occasions previously. The bed this time was a bit on the hard side for us.

Dear Martin J., Thank you for your kind words regarding your stays with us. We appreciate your feedback about the bed comfort and will take it into consideration for future improvements. We look forward to welcoming you back soon. Best regards, Mercure York Fairfield Manor Hotel

Customer review rating 3.5/5

Emma F. Friends - Confirmed reviews ALL

This was a return journey to this hotel with two more friends , we had lots of highs but some of the lows mean we are unsure if we will be back which is sad.

Dear Emma F., Thank you very much for taking the time to share such a detailed account of your stay. While we’re delighted to hear about the positives—from the warm welcome on arrival, to the beautifully decorated reception areas, and especially the excellent service you received from our restaurant team—we are truly sorry for the many frustrations you experienced along the way. Please accept our sincere apologies for the issues with your room access cards. We understand how inconvenient and disruptive this must have been, and we appreciate your patience during what does appear to have been a wider system problem. We are also very sorry for the housekeeping oversights you encountered, including the missing amenities, repeated follow-ups for body wash, tissues not being placed in their holder, and the discovery of expired UHT milk. This is far below the standard we aim to provide, and we’re grateful you brought these matters to our attention so they can be addressed immediately with the relevant teams. We’re pleased to hear that the efforts of our reception, bar, and restaurant staff helped lift parts of your stay, and we are especially glad that the young lady in the restaurant and her colleague made such a positive difference to your experience. Your kind words about their service, as well as your compliments to the chef, will be passed on—they are truly appreciated. We’re also delighted that you were able to enjoy the festive menu and create some special moments together during what sounds like an important trip for you and your friends. That said, the inconsistency in service you experienced—particularly around housekeeping, bar service, and the confusion about the festive menu—is not acceptable, and we will be reviewing these points carefully with our team to prevent similar issues in the future. Thank you again for your balanced and thoughtful feedback. We hope that, despite the setbacks, you will consider giving us another opportunity to provide you with the smooth, warm, and enjoyable experience. Kind regards

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Other web-users rate our hotel

  • 749 reviews 9.2/10 Location
  • 1,709 reviews 6/10 Room
  • 1,682 reviews 9.1/10 Service
  • 40 reviews 4.6/10 WiFi
  • 768 reviews 8.3/10 Breakfast
  • 632 reviews 7.1/10 Cleanliness
  • 625 reviews 5.7/10 Vibe
  • 7 reviews 8/10 Pool

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