Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 838 reviews

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Mercure York Fairfield Manor Hotel - Image 1
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Shipton Road, York, YO30 1XW YORK, United Kingdom

Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  838 reviews

TripAdvisor Rating  4.0/5  1,829 reviews

Certificate of excellence 2024

Thanks Deshpal

TripAdvisor rating 5.0/5

yvonnev906 Friends getaway - TripAdvisor review

A group of us stayed for one night and we all said we’d come back again in a heartbeat (we were there for leisure, but we also discussed getting a larger group together for a business event). The hotel retains the charm of another era yet everything is in tip top modern condition, thanks to a refurb. The staff are helpful and friendly. Five stars to Deshpal on reception for excellent customer service. Ten minutes and a tenner in an Uber from York, the hotel is ideally placed. Also reasonably priced, with a good breakfast buffet. I’m more than happy to recommend.

Great stay

TripAdvisor rating 5.0/5

Tracey B Couples - TripAdvisor review

Stayed 1 night night which was given as a gift. On entering the hotel the reception/bar area is impressive. It looks like it has potentially been refurbished recently and we were greeted warmly on arrival. We stayed in a classic room. The room was very clean and although the decor was dated it wasn't scruffy. The bathroom very clean but could do with a refurb. Dined at the restaurant for dinner. Food excellent and fairly priced drinks quite expensive though. All the staff are exceptionally friendly and helpful and we had a very enjoyable stay

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

Lovely Location, But Disappointing Stay

TripAdvisor rating 3.0/5

EllieRowland TripAdvisor review

We recently stayed at the Mercure Fairfield Manor Hotel in York. The hotel is situated in a lovely location, surrounded by beautiful grounds, and offers plenty of parking. While there are positives to highlight, unfortunately, some significant issues detracted from our overall experience. The Room: Our room was spacious but poorly designed. The wardrobe was positioned right next to the door, making it difficult to enter or exit while holding the door open—this layout felt unnecessarily cramped. The bathroom was functional but in dire need of refurbishment. The taps were positioned too far back, making it challenging to wash hands comfortably. The shower worked, but it would be beneficial for the hotel to offer rooms with standalone showers, especially for younger guests who may prefer them. The biggest drawbacks, however, were related to lighting and comfort. We found a dirty towel in the room, which was disappointing. Additionally, a bright light from the A/C unit made sleeping difficult, as the unit was placed directly by the bed. Without the option to open a window or turn off the A/C light, I had a poor night's sleep, which is not what one hopes for on holiday. The gap under the door allowed light from the hallway to enter the room, forcing me to use the towel to block it. While the curtains were effective at blocking external light, these internal lighting issues overshadowed their usefulness. Breakfast: The breakfast was average at best. While the beans and fried eggs were acceptable, they were lukewarm from sitting under heat lamps. The bacon was undercooked, and there was limited variety. I considered a pastry but was disappointed to find only one lonely pastry in the basket, which I ultimately decided to leave. Overall Impression: At £120 per night, our stay was just okay, but I wouldn’t return to the Mercure Fairfield Manor Hotel in its current state. The property feels tired and dated, and it desperately needs a comprehensive overhaul to bring it up to modern standards. With some thoughtful updates to the rooms, facilities, and breakfast service, this hotel could reach its full potential given its fantastic location and grounds.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

It was a good stay.

Customer review rating 4.5/5

Afra A. Solo - Confirmed reviews ALL

Nice hotel, comfortable and spacious room, great staffs.

Can't fault

Customer review rating 5.0/5

Gemma C. Couples - Confirmed reviews ALL

One night stay, was very good

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Other web-users rate our hotel

  • 627 reviews 9.2/10 Location
  • 1,518 reviews 6.3/10 Room
  • 1,517 reviews 9.1/10 Service
  • 49 reviews 4.7/10 WiFi
  • 685 reviews 8.2/10 Breakfast
  • 529 reviews 7.3/10 Cleanliness
  • 468 reviews 6.1/10 Vibe
  • 18 reviews 9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.