Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 750 reviews

Mercure York Fairfield Manor Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  750 reviews

TripAdvisor Rating  4.0/5  1,722 reviews

A mixed experience

TripAdvisor rating 3.0/5

StephenJ334 Families - TripAdvisor review

There’s a lot to like about this hotel - the history, the charming staff, and the location is great for people arriving by car. The half-price second room for families and free kids’ breakfast is also a great attraction for people who can take advantage of it. Some aspects of our experience were less positive though - the breakfast was at best mediocre (this is the first four-star hotel I’ve stayed at that served instant coffee at breakfast, for example, and even at 8am the hot buffet food tasted like it had been sat under the lights for several hours). In addition, when we checked in at 6pm, one of our rooms still hadn’t been made up, and there was a bit of a scramble to get it ready for us. Finally, the hotel interiors in general are rather tatty - both the public areas and the rooms are definitely in need of a refresh. Do the negatives outweigh the positives? That’s personal opinion, of course. I’d stay here again if the price was right, but I’ll probably try somewhere else next time I’m in York.

Hello StephenJ334, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Mercure York

Great value and location

Customer review rating 4.5/5

David Couples - Confirmed reviews ALL

Lovely 2 days at this quiet hotel located perfectly for access to the City Centre. Great room and superb staff on reception.

Dear David A., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

old fasion

Customer review rating 2.0/5

Anita Friends - Confirmed reviews ALL

reception team not there (by reception desk) at arriving and leaving, we had to wait for them. Bedlinen and bathroom clean. room with old furniture and smally carpet.

Dear Manita M., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ush

In need of room renovation

TripAdvisor rating 3.0/5

B9493TKmartinh Couples - TripAdvisor review

This is 3 star hotel, nothing to make it 4 star in the way of amenities. While the reception area is clean and modern, once behind the facade the corridors and rooms are shaby looking and badly in need of renovation. Our room was dark with brown walls and carpet, with a mix of old brown wood furniture and a large black fridge in the corner of the bedroom. On the plus side, the bath and shower were fine, and a large comfortable bed. The food in the bar was good (same menu as the restaurant) however the breakfast buffet was only fair, with the fried eggs swimming in oil and many of the hot items overcooked due to the excessively high temperature of the hotplates. Parking is free, with regular busses (19 and 30) to and from York from stops outside.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

Good Stay

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Stopped as part of a wedding party - breakfast was good and room adequate - bed a little to firm for my liking.

Dear Phillip N., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

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Other web-users rate our hotel

  • 528 reviews 9.2/10 Location
  • 1,277 reviews 6.2/10 Room
  • 1,174 reviews 8.6/10 Service
  • 50 reviews 4.9/10 WiFi
  • 575 reviews 8.2/10 Breakfast
  • 440 reviews 6.9/10 Cleanliness
  • 351 reviews 5.2/10 Vibe

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