Mercure York Fairfield Manor Hotel

Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 735 reviews

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Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Some of our classic rooms are interconnecting, ideal if you are bringing your family. Choose a room in the original 18th-century manor house, or in the new wing, designed in a conte mporary fashion. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. For a treat, our suites have a romantic four-poster bed and a spacious spa bathroom.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  735 reviews

TripAdvisor Rating  4.0/5  1,631 reviews

Lovely stay

TripAdvisor rating 5.0/5

tobypearson22 Families - TripAdvisor review

We had a love 2 night stay with belle coaches we had room 108 it was very nice and comfortable stay the food was all nice and prepared nicely nice location and very nice welcoming hotel would recommend to anyone

Hi tobypearson22 Thank you for taking the time to leave a review about your stay with us. We are so pleased you have had a good time with us and we look forward to welcoming you back to Mercure York in the future Lisa

Mediocre room, good breakfast, nice people

Customer review rating 3.0/5

Steve Couples - Confirmed reviews ALL

The room was the most important element of our stay and it was disappointing. The bathroom in particular needed attention. Breakfast was good. Staff were excellent.

Dear Stephen S., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeff

Friendly staff

Customer review rating 4.0/5

Lee E. Couples - Confirmed reviews ALL

Stayed overnight after attending a function at the hotel. Staff were friendly and approachable from arrival to departure which made for a pleasant stay.

Dear Lee E., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeff

Very good location for York, BUT ….

Customer review rating 3.0/5

Lynda W. Couples - Confirmed reviews ALL

No heating in room, heated towel rail disconnected and taped up, room telephone out of order. After having to walk back to Reception, 2 staff members tried to sort heating which was obviously off and after being told that the room should not have been given to us we were given an “upgrade” which was a much larger room with a sitting area but again in need of updating. Bathroom fittings were very tarnished and bidet disconnected. Breakfast was tasty but none of the staff spoke and we were left to find the drinks area and helped ourselves to breakfast. We later discovered that we could have ordered freshly cooked items if we had wanted. This hotel could be great but for the price of £139 for the experience it was very disappointing, especially as we had been given this as a gift and it certainly took the shine off our tip to York !!!

Dear Lynda W., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeff

Nothing too much trouble

Customer review rating 5.0/5

Jonathan H. Business - Confirmed reviews ALL

This beautiful hotel also has the exceptional staff to compliment the hotel. Nothing was too much trouble at all.

Dear Jonathan H., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeff

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Other web-users rate our hotel

  • 377 reviews 9.1/10 Location
  • 940 reviews 6.2/10 Room
  • 863 reviews 8.1/10 Service
  • 29 reviews 3/10 WiFi
  • 450 reviews 8.4/10 Breakfast
  • 341 reviews 6.5/10 Cleanliness
  • 270 reviews 5.5/10 Vibe
  • 204 reviews 5.1/10 Value

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