Mercure York Fairfield Manor Hotel

Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 567 reviews

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Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

Telephone +44 1904 225012

Fax +44 161 388 0915
  • By plane

    LEEDS BRADFORD At 48.28km / 30 miles

  • By train

    YORK At 5.63km / 3.5 miles

GPS:53.994009, -1.131592

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Some of our classic rooms are interconnecting, ideal if you are bringing your family. Choose a room in the original 18th-century manor house, or in the new wing, designed in a conte mporary fashion. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. For a treat, our suites have a romantic four-poster bed and a spacious spa bathroom.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  567 reviews

TripAdvisor Rating  4.0/5  1,584 reviews

Quiet, well appointed and comfortable room

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Lisa on the reception desk was friendly, and we were very happy with our large, well appointed room at a quiet end of the building. The breakfast was plentiful and with a good choice. We were disappointed with the evening meal ... took a long time arriving and then looked and tasted like it had been sitting in a bain marie to keep it warm.

Dear Jill S., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is lovely to hear Lisa's name mentioned, she is brilliant with guests. We have passed on the details of the food to our Head Chef to investigate. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeff

Lovely stay

Customer review rating 5.0/5

Sharon F. Couples - Confirmed reviews ALL

Had a lovely experience, came for one night stay, warm welcome from the lady on reception, hotel room very spacious and clean, lovely breakfast with plenty of choice

Dear Sharon f., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is lovely to har about how wonderful our staff are. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeff

Not bad

Customer review rating 3.0/5

Andrea D. Families - Confirmed reviews ALL

Our stay wasn’t too bad however on checking out we realised the door card had 2 free drinks on it that we would gladly have redeemed the evening before but weren’t told about. When we questioned the receptionist she said she did tell us however I listened to her check in speech 3 times due to the queue and there was absolutely no mention of this. The other wedding guests also could not recall any mention. Also the plug in our sink was stuck in meaning we had a sink of dirty water by the time we left. Not good. Another couple we were there with also had the same problem.

Dear Andrea D., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jeff

Needs to improve

Customer review rating 3.0/5

Tracey O. Families - Confirmed reviews ALL

No attention to detail, family room booked no bed for the child made up or any sheets, pillow etc for me to make it either. No bath towels available as were waiting for emergency supplies. Had to wait until the next day to get some! breakfast was chaos on the first day, again no attention to detail, no plates, no bowls, no yoghurts (we were down at 8.30am) no explanations, no please or thank you, staff hardly spoke. There was no direction. it could be so good. I worked in wedding/event hospitality for years so I know what I`m talking about. On a positive note Lisa on Reception was lovely and very helpful, I needed to know about the local Park and Ride and she had the answers.

Dear Tracey O., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As with all hospitality, we are struggling with our staffing levels and the staff we do have are doing their very best. We are recruiting but wish to keep up our service standards. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very ordinary for 4 star

TripAdvisor rating 3.0/5

I8872BKjeffreyw Couples - TripAdvisor review

This is the second nurcure hotel we have stayed in. They are claiming it's a 4 star?. We think just like the last one it's a three no where near a four The room we had was lovely so was the girl on reception however when we arrived she said pur room is not ready so you will have to wait 20minutes for it to be cleaned?.that's pretty quick to clean a room as she called for a cleaner to do ours next. If you won't WiFi forget it is rubbish full stop. Bed was ok so was breakfast just ok. Would we go back ? Think we would try somewhere else

Hello, Thank you for your helpful feedback. We use feedback to help to improve our service and hotel. We hope you will try us again in the future. Kind regards Jeff

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Other web-users rate our hotel

  • 285 reviews 9.1/10 Location
  • 695 reviews 5.9/10 Room
  • 634 reviews 7.6/10 Service
  • 20 reviews 4.2/10 WiFi
  • 328 reviews 7.9/10 Breakfast
  • 276 reviews 5.8/10 Food
  • 248 reviews 6.4/10 Cleanliness
  • 194 reviews 4.6/10 Vibe

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