Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 839 reviews

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Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  839 reviews

Customer review rating 5.0/5

Kenton P. Couples - Confirmed reviews ALL

We booked this hotel at 5pm on the same day so I wasn't expecting much of a Platinum upgrade, but I think they put us in the biggest suite in the hotel, including a massive bath and a four-poster bed. It was incredibly good value even without the upgrade, perhaps because it was last minute and the last day of a holiday weekend, and the rate even included breakfast - I was glad to see free-range eggs and Marmite as well as plant milks on request. It's an old-school Mercure the likes of which I haven't seen for a while, the rooms are probably a little overdue for a renovation - but despite being a little older it was perfectly clean and well-maintained, the public areas were very modern, and all the staff were lovely. I had a great chat with the general manager Sujith over breakfast too. There's a park and ride into the city just down the street, or it's a fairly short drive - we parked on the street en route about a kilometre from the centre for free.

Dear Kenton P., Thank you for taking the time to share such wonderful feedback following your stay at Mercure York Fairfield Manor Hotel. We’re delighted to hear that you enjoyed your Platinum upgrade and that the suite exceeded your expectations. It’s fantastic to know you found the stay to be excellent value for money and appreciated the breakfast selection, including the additional dietary options available. We truly appreciate your kind comments regarding the cleanliness, maintenance of the hotel, and especially the friendliness of our team. Sujith will also be very pleased to hear that you enjoyed your conversation with him during breakfast. Thank you as well for your constructive comments regarding the room décor. While some areas of the hotel do reflect the classic Mercure style, guest feedback such as yours is invaluable as we continue to plan future improvements. We’re so pleased you had an enjoyable visit and made the most of the convenient transport links into York. We hope to welcome you back again very soon. Sincerely, Reception team

Customer review rating 3.5/5

Sophia C. Business - Confirmed reviews ALL

Spacious room but bathroom needs an update

Dear Sophia C., Thank you for your feedback following your stay at Mercure York Fairfield Manor Hotel. We’re pleased to hear that you enjoyed the spacious room during your visit. We also appreciate your constructive comments regarding the bathroom and understand that some areas would benefit from updating. Your feedback has been shared with the relevant team as part of our ongoing improvement plans. Thank you again for your feedback, and we hope to welcome you back again in the future. Sincerely, Reception Team

Customer review rating 4.5/5

Judith S. Couples - Confirmed reviews ALL

What's not to like. Had breakfast and evening dinner. Was all good

Dear Judith S., Thank you for your wonderful feedback following your stay at Mercure York Fairfield Manor Hotel. We’re delighted to hear that you enjoyed our excellent location and that both your breakfast and evening dinner experience were enjoyable. It’s great to know you had such a positive stay, and we truly appreciate your kind comments. We hope to welcome you back again soon. Sincerely, Reception Team

Customer review rating 3.5/5

Nicholas M. Families - Confirmed reviews ALL

Ok room, but felt like stepping into a room from the 70's. Breakfast was a bit disappointing

Dear Nicholas M., Thank you for taking the time to share your feedback following your stay at Mercure York Fairfield Manor Hotel. We’re pleased to hear that you found the room comfortable overall, although we appreciate your comments regarding the décor and understand that some areas may feel dated. We’re also sorry to hear that breakfast did not fully meet your expectations. Your feedback has been shared with the relevant teams as we continue working to improve both our facilities and guest experience. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future. Sincerely, Reception team

Customer review rating 4.5/5

John S. Friends - Confirmed reviews ALL

Staff are excellent...even the new ones. Site near to P and R is very convenient. 2 and 3 course meals options could change more frequently Good car park and the hotel is easy to find.

Dear John, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you found the hotel convenient and easy to access, and that our proximity to the Park & Ride added to your experience. It’s especially rewarding to know our team made a positive impression—your kind words about both our experienced and newer staff members will mean a great deal to them. We also appreciate your constructive comments regarding our 2- and 3-course menu options. Your suggestion has been noted, and we will certainly review how we can introduce more variety to enhance our guests’ dining experience. We hope to welcome you back again soon for another enjoyable stay. Kind regards,

Other web-users rate our hotel

  • 853 reviews 9.3/10 Location
  • 1,901 reviews 6.2/10 Room
  • 1,840 reviews 9.2/10 Service
  • 40 reviews 3.4/10 WiFi
  • 851 reviews 8.5/10 Breakfast
  • 685 reviews 5.9/10 Vibe
  • 677 reviews 7/10 Cleanliness

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