Hotel staff were friendly and helpful throughout our stay. Our room a classic on the first floor was comfortable and clean and quite spacious. The only negative was that some of the furniture and fittings had seen better days and needs repairing or updating. We would stay here again.

We had a very good welcome on our arrival, receptionist very helpful. A lovely large clean room, breakfast excellent as was evening meal. Restaurant staff very friendly and helpful. Would definitely recommend this hotel.

booked a 2 night stay as part of a gift for us.

We booked our stay for our 5th Anniversary, the hotel location is great for visiting York. We were warmly welcomed and found our room to be comfortable. and adequate. We ate breakfast each morning during our two night stay and found the food to be varied and delicious. The staff were again very friendly

the staff could not have been more helpful but the room was well below the standard I would have expected from Mercure.

The hotel is easy to find and there is a large and free car park, the hotel was very clean and the staff friendly and helpful. The food and service was excellent and very good value for money, we felt very safe in the hotel and social distancing was no problem. The hotel is only minutes away from a park and ride and we used this to travel into York, it takes the stress out of driving in the city.

On arrival the hand sanitiser on the front entrance was not working and covered with cobwebs. I told the receptionist it was not working 3 days later and 4th time of tell them it was not working and full of cobwebs when I left. Carpet worn-out on stairs and in places in hall ways. Food average a little over priced as well as the drinks. Hotel clean but need for upgrade

We really enjoyed our stay. Our room was warm and comfortable and our breakfast satisfying. Though we did not use all of the hotels facilities we thought it a warm and friendly atmosphere.

Excellent hotel with very friendly and helpful staff. The food was very good and the service excellent. We both felt safe in the hotel and the room was clean and well cared for. The car parking was excellent and also free which is a bonus in York. We have been to this Hotel quite a few times and we are never disappointed, we always get a warm welcome.

The room was tired. The public areas were pleasant and comfortable. We enjoyed dinner and breakfast and the service was good

Staff excellent and food good. Hotel room was tired and in need of some upgrading.

Inexperienced bar staff ! Frustrating service levels. Won’t stay again !!

Set in nice surroundings. Main area nice. Good breakfast. Room was a good size with extra large bed but furniture a bit worn. Fan in bathroom was very noisy. Bus stop across from hotel, £2.40 to get into york. Nice reasonable pub 200 yards away. Enjoyable stay and good price.

Stayed at the weekend to attend a wedding in York. The room was good & spacious but I would have expected a Privilege room to have a fridge. Given the current Covid regulation, I was surprised to have to request the room be serviced. However it was serviced very well in our absence. Friday night was a bit problematic with some party below and lots of door banging into the early hours. Being in the old part of the hotel probably didn't help as all the floors creak! Not a good nights sleep. We were just unfortunate, Saturday was quite quiet.

The staff were all incredibly friendly and helpful, which definitely made our stay more enjoyable. Slightly disappointed by the lack of choice of ales on tap and the one that was there ran out after a couple of days but it wasn’t a major issue. The breakfast was generally of a good standard and the poached eggs were perfectly cooked, so would highly recommend them! Some areas are starting to look a bit tired and could do with some updating but the hotel had a good feel and vibe to it with a good amount of seating to sit in groups whilst have a drink and a chat. I would be very happy to stay there again in future as I consider it to be fair value.