ibis Styles Leeds City Centre Arena

ibis Styles Leeds City Centre Arena 3 stars

Customer review rating (ALL Rating) 4.4/5 960 reviews

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Description

Hotel extras

  • Central location, plenty of nearby transport links and close proximity to Leeds train station

  • Arnold's restaurant currently serves a limited menu with a choice of regional cuisine

  • Family days out including Trinity Shopping Centre, Roundhay Park and Tropical World all nearby

  • Yorkshire themed hotel with nods to Leeds' industrial past

  • Nearby landmarks include First Direct Arena, 02 Academy and Leeds City Museum

ALLSAFE approved hotel

Hotel location

ibis Styles Leeds City Centre Arena

Wade Lane
LS2 8NJ LEEDS
United Kingdom

  • LEEDS BUS STATION: 

  • By plane

    LEEDS BRADFORD At 12.87km / 8 miles

  • By train

    LEEDS CENTRAL At 0.97km / 0.6 miles

GPS:53.801503, -1.543331

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Arnolds

There's no place like Yorkshire... Yorkshire is famous for many things including flat caps, friendly folk and of course we love a good old get together! Arnold's Bar & Kitchen celebrates all the best bits and offers a variety of food and beverages.

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  960 reviews

TripAdvisor Rating  4.5/5  659 reviews

Terrible experience

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

We did the online check-in and received confirmation back. It informed us that key would be ready on arrival, and check-in from 2. We arrived early, and didn't expect our room to be ready then, but didn't expect to have to wait until 3.10. Apparently there was issue with the cleaners, and because I had requested a specific room it wasn't ready. I had only asked for one close to a lift, and in the end got one nearer the end of the corridor than the lift! Girl on reception said it's not worth bothering to check-in online! Was told check-in is not 2 it's 3, by Ash, presumably who was duty manager. I had an email in black and white stating 2 ! Another couple had also got the same information by email as we had. There is something seriously wrong when the staff haven't got the information that the customer has! We thought the bar would be open to get some food and drink, but even that was closed! I don't think I'll be staying in an Ibis Styles again. We paid £141 for 2 of us. We have stayed in cheaper places that for 2 of us with full cooked breakfast, cost us £64. It was a much better place, friendlier and more comfortable than the Ibis. Very disappointed with the Ibis experience, and won't be recommending anyone to stay there.

Dear ISOBEL H., Thank you for taking the time to tell us about your experience at the ibis Styles Leeds City Centre Arena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Connor Guest Service Supervisor

Good location for First Direct Arena

Customer review rating 3.5/5

J J. Families - Confirmed reviews ALL

Easy check-in, good clean and comfortable room. Breakfast was included in the room rate. A continental selection. However, the choice of selection did not include any options for those following a Gluten Free diet which was very disappointing. The mixed berries were frozen and inedible.

Dear JULIE J., We very much appreciate your comments regarding your stay at the ibis Styles Leeds City Centre Arena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Connor Guest Service Supervisor

Convenient for purpose

Customer review rating 3.5/5

Joy B. Couples - Confirmed reviews ALL

2 night break booked -check in good.Room small and bathroom very small. Only continental served. Meals in Arnold’s restaurant overpriced.

Dear JOY B., We very much appreciate your comments regarding your stay at the ibis Styles Leeds City Centre Arena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Connor Guest Service Supervisor

Excellent location and great stay

Customer review rating 4.5/5

Barbara M. Friends - Confirmed reviews ALL

I had an enjoyable stay at the hotel

Dear BARBARA M., We very much appreciate your comments regarding your stay at the ibis Styles Leeds City Centre Arena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Connor Guest Service Supervisor

Disappointing

Customer review rating 3.0/5

J.l. Friends - Confirmed reviews ALL

This was a return visit but don’t think there will be another. I do not expect to request basics like coat hangers or hand towels which took 2 trips down to reception as room phone didn’t work. Was not acknowledged as a Silver member or the fact that my comp drinks voucher was now my keycard. Reception attitude was not what I’d expect. However Bar staff were terrific and breakfast passable for a continental.

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