Thank you for taking the time to give us such detailed feedback. I’m pleased you found our location convenient and that our reception area was well presented, but I’m very sorry that the condition and cleanliness of your room fell short. The stains on the carpet, hairs in the shower and toothpaste left in the sink should absolutely have been picked up before your arrival, and I’m disappointed that our usual standards were not met. I’m also sorry about the duvet provided not being the correct size for the bed. I’ll be sharing these points with our housekeeping and management teams so they can be addressed. I’m also sorry that you were disappointed with breakfast. I appreciate you may not have realised, but breakfast is operated independently by Estábulo Bar & Grill rather than by the hotel. I will nevertheless make sure your detailed comments are passed on to their team, particularly regarding the vegan options and the quality of the food. I’m pleased that the member of staff on duty was helpful and made a positive impression. We really appreciate you taking the time to highlight both the good and the areas where we need to do better.

Thank you for taking the time to share your feedback. I’m very sorry that your room was not serviced on two consecutive days during your stay, particularly as you had already brought this to our management team’s attention. That is understandably frustrating, and it’s not the standard of service we want our guests to experience. I’m disappointed that we didn’t put this right for you at the time. I do hope the rest of your six-night stay was enjoyable, and we would really appreciate the opportunity to provide you with the much better experience you should have received.

Dear Guest, Thank you so much for your detailed review! We're pleased the hotel ticked the box for your night near Leeds center, the station and you enjoyed your stay. We're sorry to hear that by the time you got to breakfast the juice glasses had run out and the food wasn't looking its best — please note the restaurant is run by a third party, and we'll be sure to pass your comments on to them so they can look into it. Thanks again for such a thorough review — we're glad it still met your expectations overall, and we hope to welcome you back soon! Warm regards, Ibis Styles Leeds Team

Thank you for taking the time to give us such detailed feedback. I’m really sorry that so many things fell short during your stay. The issues with the mattress and TV, along with the standard of cleanliness in the room, are certainly not what we want for our guests, and I completely understand why you felt it would have been uncomfortable had you been staying longer. I’m also sorry about the issues you experienced at breakfast. Clean crockery should always be readily available, so I appreciate you bringing this to our attention. That said, I’m really pleased to hear that our reception team looked after you so well. I’ll make sure the two young ladies you mentioned receive your lovely feedback — it’s always important for the team to know when their efforts have made a difference. Thank you again for highlighting these issues. Your comments are genuinely helpful and give us clear areas to improve.

Thank you for your wonderful feedback and for the fantastic rating! We're delighted that, despite being a little difficult to find, you were impressed with the hotel and enjoyed your stay. It's fantastic to hear that you would use us again, and we look forward to welcoming you back to Ibis Styles Leeds City Centre Arena soon!

Thank you for your great review and for taking the time to highlight this. We're pleased to hear that you had a great overall stay. Just to clarify regarding the bathroom extraction, our fans are operated on a timer rather than running continuously. This is part of our sustainability efforts to reduce unnecessary energy consumption, so it may appear that the fan isn't working when it has simply completed its timed cycle. We really appreciate your feedback and hope to welcome you back to Leeds again soon!

Thank you for taking the time to share your feedback. We're pleased to hear you found your room comfortable, clean and well equipped, and that you enjoyed the facilities provided. We're sorry to hear about the issues you experienced with the shower temperature and water pressure. We understand how disappointing it is to have a poor shower experience, and we'll ensure this is passed to our maintenance team to investigate. We appreciate your feedback as it helps us identify areas where we can improve, and we hope to have the opportunity to provide you with a better experience on a future stay.

Thank you for such a great review! We're delighted you enjoyed our central location, friendly team, quality rooms and buffet breakfast. We're especially pleased to hear we came out on top in the Premier Inn comparison! 😂 It's lovely to know you had such a positive stay, and we hope to welcome you back again soon.

Thank you for your lovely review! We're delighted that you found your room comfortable and well thought out, and that you enjoyed our excellent breakfast. We take great pride in maintaining the hotel and providing everything our guests need for a comfortable stay, so it's wonderful to hear that this came across during your visit. We hope to welcome you back to Leeds again soon!

Thank you so much for your wonderful 100% review! We're absolutely delighted that you enjoyed your stay and found the hotel comfortable, great value and perfectly located for the Rock Orchestra. It's especially lovely to hear that our team were so welcoming and that you enjoyed the hotel so much you didn't want to leave! We really appreciate your kind words and hope to welcome you back to Leeds for your next visit.

Thank you for taking the time to provide such detailed feedback. We're pleased that our reception team did their best to assist you on arrival, and that you found the team friendly and helpful overall. I'm particularly sorry regarding the arrangements for your two rooms. I completely appreciate that when travelling with a child who has additional needs, having nearby rooms can be particularly important, especially when this has been requested in advance. While room allocations can sometimes be affected by availability and the room types booked, we should have managed the request better and communicated this to you before arrival. I'm pleased our reception team were able to find two rooms opposite each other, although I appreciate that these were not the room types originally allocated. I'm also sorry that you were unhappy with the bedding and mattress. Cleanliness and the condition of our beds are extremely important to us. Our mattresses were replaced throughout the hotel in November 2024, so they are relatively new, and we have no reason to believe that the mattresses are worn or at the end of their expected lifespan. However, we absolutely accept that the feel and firmness of a mattress is a matter of personal preference. Your comments regarding the bedding itself have also been shared with our housekeeping team for review. Thank you as well for recognising the efforts of our breakfast colleague. It is lovely to hear that, despite being under pressure, she went the extra mile to try to improve your experience. Our breakfast operation is provided by our restaurant partner, Estábulo, rather than being directly operated by Accor, but we will certainly pass your kind comments on to their management team. We appreciate your feedback and are sorry that, despite the efforts of our team to resolve some of the issues during your stay, we did not deliver the experience you were expecting.

Thank you so much for your fantastic review and for choosing to stay with us so many times! We're delighted that you continue to enjoy our convenient location and parking, and it's wonderful to hear your kind comments about our excellent team and the cleanliness of the hotel. We really appreciate your continued loyalty and look forward to welcoming you back again soon!

Thank you for taking the time to share such detailed feedback following your stay at Ibis Styles Leeds Arena. We’re pleased to hear that you enjoyed our convenient location, with supermarkets and restaurants nearby, and that you found your room spacious and the beds comfortable. We’re glad these aspects of your stay contributed positively to your experience. We’re very sorry, however, that the air conditioning switching off during the night disrupted your sleep. We completely understand how frustrating it must have been to wake up and manually switch it back on, particularly when this happened more than once. While the system is programmed to reduce energy consumption, we appreciate your suggestion regarding having more flexibility with the timings and will share this feedback with the relevant team. We’re also sorry that you did not feel you received the warm welcome you expected at check-in. Your comments regarding providing more information about the hotel’s facilities and the air-conditioning system are very helpful, and we’ll share this with our reception team so we can improve the information given to guests on arrival. We also regret that you were unaware of the 15% discount available to hotel guests at Estabulo. As the restaurant is independently operated from the hotel, we understand how disappointing it must have been to discover the discount after you had already paid. We’ll take your feedback on board regarding making guests more aware of the benefits available nearby. Thank you again for your honest and constructive feedback. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable stay. Kind regards, Ibis Styles Leeds Arena Team

Thank you so much for your lovely feedback! We're delighted that you enjoyed our imaginative décor and that it gave you a refreshing and different hotel experience. It's great to know that our Yorkshire-inspired style helped make your stay a memorable one. We hope to welcome you back again soon!

Thank you so much for your fantastic 100 rating and for taking the time to share your lovely feedback! We’re delighted that you enjoyed our convenient location and found your room clean and comfortable. It’s especially lovely to hear that you found our team approachable and welcoming — we’ll be sure to share your kind words with them, as feedback like this really does mean a lot. We hope to have the pleasure of welcoming you back to Leeds again soon!

Thank you so much for your fantastic rating! We’re delighted that you found check-in easy and enjoyed our great location, especially for events at the Leeds Arena. It’s wonderful to hear that you found your room comfortable too. We hope to welcome you back for your next visit to Leeds!

Thank you for your feedback. We’re pleased you found our location convenient and the rooms comfortable. We’re sorry that check-in took longer than expected and, more importantly, that one of the rooms had not been cleaned to the standard we expect. We’ll share this with the relevant teams to help ensure this is not repeated. We hope to have the opportunity to provide you with a smoother experience next time.

Dear Guest, Thank you for your kind review! We're pleased the location worked well for you, that you found the room comfortable, and that our desk staff were so helpful during your stay. Thanks so much for taking the time to share your feedback, we hope to welcome you back again soon! Warm regards, Ibis Styles Team

Thank you for taking the time to share your feedback, and especially for choosing to stay with us on your return visits to Leeds. I am very sorry that on this occasion we were unable to provide the king room you had booked and paid for in advance. I completely understand your frustration, particularly when travelling as a couple and having specifically selected that room type. I am pleased that you otherwise found the room well appointed, but I appreciate that this does not make up for the disappointment of not receiving the accommodation you had booked. We have also noted your comments regarding the points offered and will ensure that these types of gestures are clearly communicated to guests. We genuinely value your repeat custom and would like to apologise that we let you down on this occasion. We hope to have the opportunity to provide the stay you have come to expect from us on your next visit.