ibis Styles Leeds City Centre Arena 3 stars

Customer review rating (ALL Rating) 4.4/5 734 reviews

Best price
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ibis Styles Leeds City Centre Arena - Image 1
ibis Styles Leeds City Centre Arena - Image 2
ibis Styles Leeds City Centre Arena - Image 3
ibis Styles Leeds City Centre Arena - Image 4
Wade Lane, LS2 8NJ LEEDS, United Kingdom

Description

Hotel extras

  • Central Leeds location near Leeds train station with excellent transport links

  • Close to Trinity Leeds, Roundhay Park and Tropical World-perfect for family days out

  • Unique Yorkshire-themed hotel inspired by Leeds industrial heritage

  • Minutes from first direct arena, O2 Academy and Leeds City Museum

Our accommodation(s)

Hotel location

ibis Styles Leeds City Centre Arena

Wade Lane
LS2 8NJ LEEDS
United Kingdom

GPS:53.801503, -1.543331

Telephone
Fax +44 113 301 0258

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Full English breakfast is available in the third party restaurant Estabulo bar and grill at an additional fee of £12 per person.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  734 reviews

Customer review rating 4.0/5

Jordan M. Couples - Confirmed reviews ALL

Well located for the arena, room was nice. Shower was a bit lacklustre. Price was incredibly high, over £180 for one night. (I understand why it is so high, but doesn’t make it hurt any less!)

Thank you for your feedback. We’re glad you enjoyed our convenient location and found the room comfortable. We’re sorry to hear the shower didn’t meet your expectations. We understand that pricing can feel high, especially during busy periods, and we appreciate your understanding around this. We hope to have the opportunity to welcome you again and provide an even better experience next time.

Customer review rating 2.0/5

Paris V. Families - Confirmed reviews ALL

We arrived fairly early from Liverpool. 6 years working in 4* and 5* hotels, allow me to know that the check in is usually at 3 pm, and ONLY if there is availability, the guest can have the room earlier , UNLESS they make the booking one night before, so the early check in is guaranteed. When we arrived, the reception was totally empty. I had to walk around and look for someone to help us to drop our luggage, until the check in time. Almost 5 minutes later, a gentleman came out of the back office, looking at us, not particularly up for a warm welcome; which was ok. I told him that we had a booking for one night... He literally, raised his hand slowly, looked at his watch and he told us "it's too early"... Not a smile, nothing at all... I literally froze and I felt that I made the worse mistake of the world. When my husband explained to him that we only wanted to drop the luggage, then he kind of started warming up. We love ACCOR and especially IBIS, becasue people are super nice, especially at the northern UK! But this was totally a bad exception. When we came later, a lady checked us in, and because we had our little doggie with us, she told us that the area that we could have our little fury friend with during breakfast, was at the bar area. I said 'thank you very much", but we can leave the dog in the room during breakfast. Then, she changed her attitude entirely, and with a firm but not polite way, told us "you can't leave the dog in the room alone". I didn't say anything at all, we walked in the room, and for the rest of the day, we avoided any other communication with the reception. Not the warm, northern welcome we hoped for. Definitely not coming back, unless the Management improves the customer service. We actually had goodies for the receptionists (as we always do), but we didn't think that the service deserved a "thank you".

Dear Paris, Thank you for taking the time to share such detailed feedback about your experience at ibis Styles Leeds. I’m very sorry to read that your arrival and check-in experience fell so far short of the warm and welcoming service we aim to provide. While it is correct that standard check-in time is 3pm and early check-in is subject to availability, the way this was communicated to you is clearly not reflective of the hospitality we expect from our team. The lack of warmth you described on arrival, as well as the handling of your luggage request, is disappointing and will be addressed internally with the team involved. I’m also sorry for the confusion and tone regarding your dog’s accommodation. Our aim is always to clearly and kindly explain our pet policy while ensuring guests feel supported and comfortable throughout their stay. It’s clear this was not your experience. Your comments are being taken seriously and will be shared with the management team so we can review both our service approach and communication standards. We appreciate your loyalty to the brand and are genuinely sorry that this stay did not reflect the positive experiences you’ve come to expect from Accor hotels. Thank you again for your feedback. Ibis Styles Leeds

Customer review rating 5.0/5

Philip S. Friends - Confirmed reviews ALL

Very good and call out to Michelle Proctor she was a star sorted my booking out quickly

Dear Philip, Thank you for your kind review. We’re delighted to hear that you had a pleasant stay with us and that everything met your expectations. Our team works hard to provide a comfortable and enjoyable experience for all our guests, so it’s always rewarding to receive such positive feedback, this will be passed onto Michelle! We truly appreciate you taking the time to share your experience and hope to welcome you back again soon. Kind regards, Ibis Styles Leeds

Customer review rating 4.5/5

Ian W. Solo - Confirmed reviews ALL

Clean and comfortable room, only issue it appeared the shower door was missing as only had a glass panel therefore water went onto bathroom floor.

Dear Ian, Thank you for your feedback. We’re pleased to hear you found the room clean and comfortable. We’re sorry about the issue with the shower screen and the water on the bathroom floor. This is something we will look into with our maintenance team to ensure it is properly addressed. Thank you for bringing it to our attention. Kind regards, Ibis Styles Leeds

Customer review rating 1.0/5

Arun M. Solo - Confirmed reviews ALL

Given the publicity about the Travelodge incidents, I was shocked to be given the key to the wrong room. Made me feel very insecure leaving my stuff and staying in the room. Overnight I locked the door and jammed the chair against the door. I would have thought this would be a priority for the hotel management.

Dear Arun, Thank you for your feedback. I’m very sorry for the issue you experienced with your room key. We understand how unsettling this must have felt, and this is not the standard of safety or service we expect to provide. Room allocation and key checks should always be handled carefully to ensure guests feel secure at all times. Your comments have been shared with our management team so we can review our procedures and prevent this from happening again. Thank you for bringing this to our attention. Kind regards, Ibis Styles Leeds

Other web-users rate our hotel

  • 2,016 reviews 9.7/10 Location
  • 2,276 reviews 7.8/10 Room
  • 1,470 reviews 8.4/10 Service
  • 17 reviews 9.1/10 WiFi
  • 1,067 reviews 8.6/10 Cleanliness
  • 815 reviews 7.1/10 Breakfast
  • 441 reviews 9.5/10 Vibe
  • 425 reviews 8.3/10 Amenities

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