ibis London Gatwick Airport Hotel 3 stars

Customer review rating 4.3/5 5,708 reviews

ALLSAFE approved hotel

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ibis London Gatwick Airport
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+ 15 Services

Hotel extras

Flight schedules can be erratic, but our affordable hotel - just five minutes' drive from the main terminal - is here to help you prepare for your trip away or get some much-needed rest before tackling the rest of the journey home.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • GATWICK AIRPORTPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

ibis London Gatwick Airport

London Road
County Oak
RH10 9GY gatwick
united kingdom

Tel: +441293590300

Fax: (+44)1293/590310

Check-in from 14h00

Check out up to 12h00

  • By plane

    GATWICK AIRPORT At 5km / 3.11 miles - Shuttle paying

  • By plane

    LONDON HEATHROW At 56km / 34.8 miles

  • By train

    CRAWLEY At 5km / 3.12 miles

  • By train

    GATWICK AIRPORT At 5km / 3.11 miles

  • By train

    LONDON ST PANCRAS At 41.61km / 25.86 miles

  • By train

    LONDON VICTORIA At 40km / 24.86 miles

  • By train

    THREE BRIDGES At 2km / 1.25 miles

GPS :51.136654, -0.185629

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family room with 1 double bed + 1 extra bedNon contractual photo

  • Max. number of persons: 3
  • Area: From 16 / 172 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: Cafe

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Fogg's Bar

Non contractual photo

Foggs'Bar

Our guest reviews for
ibis London Gatwick Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,708 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,498 reviews

underground car parking

Customer review rating 4.5/5

Mel Business - 22/02/2021 Confirmed reviews ALL

It's a modern hotel, with a fascinating bathroom reminiscent of student accommodation; well organised and efficient. The food was stunning.

Good Location, VERY Cold Rooms

Customer review rating 3.0/5

Keith R. Business - 17/02/2021 Confirmed reviews ALL

Rooms, were basic, but for the money OK. Very cold weather outside, and hotel rooms like living in a fridge. All my colleagues had the same, rooms very cold. Heaters useless. First room I was allocated had not been cleaned. Had to trudge downstairs and allocated a clean one! Wouldn't be my first choice agin.

Easy booking / nice room

Customer review rating 3.5/5

Neil A. Solo - 03/02/2021 Confirmed reviews ALL

Web site made the booking easy. The room was clean and pleasant. Bed comfortable.

Dear Mr A. We very much appreciate your comments regarding your stay at the ibis London Gatwick Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Many Thanks David

Friendly, clean, comfortable

Customer review rating 4.0/5

Tim M. Business - 28/01/2021 Confirmed reviews ALL

This Ibis hotel does exactly what it says on the box! It’s clean, comfortable and very reasonable. It’s well located, especially for Manor Royal Business Park. The staff are very friendly and helpful.

Dear Mr M., We very much appreciate your comments regarding your stay at the ibis London Gatwick Airport. It is always a pleasure to receive positive feedback particularly regarding the team, I will share your comments with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Many Thanks David

Really good hotel near Gatwick Airport especially if you drive a car.

Customer review rating 5.0/5

Susan Solo - 15/01/2021 Confirmed reviews ALL

This time it was only a one night stay but following government protocols I travelled by car rather than train. There is a car park fee but it is near several long stay car parks and has a bus stop nearby. For the first time I saw a new shopping centre near County Oaks roundabout a few 100 yards from Hotel Ibis in Betts Way. It seems only a short walk. There are also some takeaways nearby but in this covid situation they may not be open. It seems a good location for people travelling in Surrey or out of town Shopping when staying or meeting people in Horley or Chorley. The staff are very pleasant. The evening menu has a good selection of vegetarian options at reasonable prices. This is an urban hotel on a main Rd. The breakfast at this hotel is usually very good but it is take to room at the moment.

EXCELLANT SERVICE IN THE CIRCUMSTANCES.

Customer review rating 4.0/5

Justine R. Families - 06/01/2021 Confirmed reviews ALL

All my needs were met, staff were very helpful despite difficult circumstances.

Dear Justine Thank you again for sharing your experience, it's great to hear positive comments particularly regarding the staff. Sincerely, David

Overnight Stop

TripAdvisor rating 5.0/5

AJS753 Business - 05/01/2021 TripAdvisor review

Cleanliness Exceptional, both in room and public area. Room comfortable. Had a good nights sleep. Check in and check out smooth. The receptionist (Vaiva) very professional and customer focused, a credit to the hotel, Limited menu for food due to current restrictions but the best was provided considering the circumstances.

Dear Guest Thank you for your lovely feedback. It's great to see that you enjoyed your time at the hotel. Vaiva is indeed a credit to the hotel and given the circumstances and certain limitations we pride ourselves on still providing the best possible customer service. We hope to welcome you back again soon. Many Thanks David

Refund Policy is NOT easy!

Customer review rating 1.0/5

David Business - 08/12/2020 Confirmed reviews ALL

I booked this Accor hotel safe in the knowledge that if I needed to cancel my booking it is REFUND protected as per the wording on the website. Do not be fooled by this! I thought the refund would be automatic but no, I had to chase this with head office and more than a month after cancellation still had not received my refund. When the hotel finally got in touch the they asked me to email in my card details which I found very irregular so they could refund me - and this was the general manager no less!!! I’m sorry but you cannot trust Accor to refund in a timely manner if you cancel. I am also still waiting an earlier refund from an Mecure hotel, and I am a Gold card member with 47 nights in a pandemic year! Please don’t fall into the trap of thinking you will get an easy refund if you need to cancel - you won’t!

Well located and excellent service

Customer review rating 5.0/5

Anti Solo - 06/12/2020 Confirmed reviews ALL

I stayed for 2 days at the Ibis hotel and was a great experience, the room was beautiful and cleaned and the receptionist was very kind and helpful.

Dear ANTI G., We very much appreciate your comments regarding your stay at the ibis London Gatwick Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David

Overnight stay

Customer review rating 5.0/5

Anonymous Business - 29/11/2020 Confirmed reviews ALL

Room comfortable and clean Customer service excellent

Well Located

Customer review rating 4.0/5

Mw Business - 22/11/2020 Confirmed reviews ALL

10 days for work

Great service

Customer review rating 4.5/5

Sarah H. Solo - 19/11/2020 Confirmed reviews ALL

Staff very friendly and helpful

Good located

Customer review rating 4.0/5

Archie A. M. Friends - 10/11/2020 Confirmed reviews ALL

It specified it wasn’t that far away from the airport and you could walk however you cannot walk and it’s not suitable at £4.90 bus fair each or £15 for a taxi

Dear ARCHIE ANDREWS M., We very much appreciate your feedback regarding your stay at the ibis London Gatwick Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David

Could do better

Customer review rating 3.0/5

Man Business - 09/11/2020 Confirmed reviews ALL

Room was comfortable. Could have been cleaned a little better, especially the bathroom. Having to pay an extra £10 pd for parking on site is just ridiculous!

Dear DIMITRI U., Thank you for taking the time to tell us about your experience at the ibis London Gatwick Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I must add that our car parking facility is by far the best priced in the area and we do not feel that £10 is unreasonable for a hotel in such close proximity to Gatwick Airport. Sincerely, David
Customer review rating 4.0/5

Elizabeth C. Solo - 29/10/2020 Confirmed reviews ALL

Clean, comfortable and smooth

Dear ELIZABETH C., We very much appreciate your comments regarding your stay at the ibis London Gatwick Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David

Friendly Welcome!

Customer review rating 4.5/5

Marste01 Business - 22/10/2020 Confirmed reviews ALL

I stayed at the Ibis Gatwick overnight on route to a client meeting. Arriving late afternoon there was a friendly welcome at reception and straightforward check in. The room was clean and tidy and the hotel was following current COVID 19 guidance. I later had my evening meal in the restaurant and great service once again. I would definitely use this hotel again.

Dear MARK S., We very much appreciate your comments regarding your stay at the ibis London Gatwick Airport. It is always a pleasure to receive positive feedback particularly regarding the friendliness of the staff, I will share your comments with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David

real value for money

Customer review rating 3.5/5

Jules Solo - 13/10/2020 Confirmed reviews ALL

very pleasant

Dear Jules We very much appreciate your comments regarding your stay at the ibis London Gatwick Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards David

Not that close to the airport

Customer review rating 4.0/5

V F. Friends - 12/10/2020 Confirmed reviews ALL

The hotel was great. We had a warm welcome at 2am! Our room was clean and well stocked with soap, kettle etc. And the staff at the breakfast were great, and so was the breakfast, especially the coffee, OJ and mushrooms! But it is not close to the airport! £15 taxi ride there in the middle of the night and £10 taxi back the next morning. There is a hotel bus, 3 times an hour, but we didn't know that when we arrived.

Dear Valerie We very much appreciate your comments regarding your stay at the ibis London Gatwick Airport. It is always a pleasure to receive positive feedback particularly regarding the staff. I will share your comments with them. I am sorry you found us a little far away from the airport. The shame is it's only around a mile so what the taxis charge is steep to say the least. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David

Early check in

Customer review rating 3.5/5

Rc L. Couples - 25/09/2020 Confirmed reviews ALL

Great early check in service

Dear Guest We very much appreciate your comments regarding your stay at the ibis L. Gatwick Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm pleased to see that the early check-in was useful for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David

given the covid problems it was ok

Customer review rating 4.0/5

Max Business - 17/09/2020 Confirmed reviews ALL

clean and did what it needs to

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