ibis Sheffield City 3 stars

The rooms at the Ibis Sheffield City are great for the price paid however the customer service from the employees are met during and after the stay was dreadful and unforgivable. The welcome was robotic, the employee had no interest in me as a customer, I was just a confirmation number and not a welcome guest to the hotel, I got the impression that I was an inconvenience to be dealt with quickly so that they could return to the back office as fast as possible. This disregard for customer service continued throughout the stay, evident whenever a request or interaction was required, it was a massive effort for any of the employees to provide any customer service provision whatsoever. Ibis Accor Hotels have provided me with some of the finest customer service during my stays at other hotels in their group, however, on this occasion, it was dreadful, borderline rude, and definitely disappointing and frustrating totally unwelcome. The location is good for the city attractions and public transport hubs. The reception area with the combined restaurant bar was welcoming yet another letdown was the bar product provision with only one inferior draught lager on tap and nothing much more variety in the fridge, this is the worst bar that I have experienced at an Ibis Hotel in the UK. The rooms are, however, great… they are well decorated, maintained and spotlessly clean throughout. The beds are comfortable with lovely duvet and pillows aiding a very good night's sleep. The Wi-Fi was excellent yet the small television was a little disappointing. The plastic unpadded chair could be better. The en suite bathroom was very good, also very clean, and with good pressure to the shower. I cannot forgive the terrible, unfriendly, unprofessional, and inefficient woefully inadequate customer service so I cannot recommend this Ibis Hotel

very good for my agenda!

Location of the hotel is perfect. Rooms were clean, if a little basic. Staff very helpful. Half price parking.

Friendly check-in, room as comfortable as anywhere, quick checkout.

The staff working here are wonderful, making sure that I had a room with a great view and was well looked after. Great location for those using the station. Clean and comfortable, had a great night’s sleep.