ibis Sheffield City Hotel 3 stars

Great Staff at the Sheffield City ibis, room was comfortable, very quite. MY only one moan would be about the decor, it was a little dull could have been a bit brighter, apart from this would recommend this hotel.

Good all round, didn't use any of the hotel facilities eg food or bar but room was perfectly fine and the staff helpful. Felt Covid safe and didn't have any issues - would recommend to anyone wanting a city centre location. Car park is really near by too.

Friendly staff, clean room. Air-conditioning didn't work.

All good as normal despite the current climate

Location; a bit grim the area. Looking out of hotel window our view was of a chimney pumping out black smoke. Comfort:Pillows on the bed were hard as bricks. Bathroom: only two small bathtowels, no hand towels at all and floor towel looked grubby and old. The toilet leaned slightly to one side and the shower didn't have great pressure and I got boiling water suddenly during shower. I wanted to cancel the second night as something had come up, the night receptionist said that was fine and our second night would be refunded. but in the morning when checking out, the day reception said we wouldnt get second night refunded. We had hoped for a little bit of a treat staying in a hotel as had to cancel our holidays due to covid, and this was really disappointing.

very welcomed on arrival, with a upgrade. Staff very friendly, and professional. Room very tidy, until the curtains were opened, and cobwebs inside and out. To me it looked like the curtains were closed to hide this..

The hotel has a great central location and my room was clean and quiet.

It was a pretty poor experience. I guess Covid 19 is partly to blame. We booked 2 rooms and stayed there for 3 nights. But to give you a clear picture the entire hotel had 2 staff in the best of times. There was literally no service. I felt Covid 19 was being used at every opportunity for the lack of any service. No cleaning of rooms Covid 19. We travelled with a baby, so they didnt event offer to take the trash out - Covid 19. We had to get bin bags from the lady cleaning and leave our trash out ourselves - covid 19! No one answers the phones when you ring them- covid 19! No hot breakfast, only grab and go- again Covid 19! It was pretty poor to be honest. My qualm with Ibis is that they should have made this clear at the time of booking. I do not blame the staff that were there as they were very helpful, but Ibis needs to either employ more or just not take reservations if this is the way they want to operate. It was literally the worst hotel experience I ve ever had and I will definitely not be booking Ibis ever again. I was getting very nice Air BnB's for the price I paid. I thought we will get a hotel as we could use the services. Not a good idea.

Just stayed for the night hotel very clean. Staff where friendly

Well located hotel not far from the centre. Staff are friendly and welcoming really make the new normal comfortable.

The staff was very nice and helpful and went above their normal duties to help us. I only scored an 8 because of the no cooked breakfast due to Covid situation but everything else was very good.

Staff, friendly and very helpful. Rooms clean and well furnished. Location and parking very good. Only negative was that the Air conditioning did work..it just blrw out Hot Air resulting in having to leave the window open. This wasn't very nice as the Hotel is situated near a main railway line so very little sleep.

Another great stay

great

We had a great night here. Was close to the station. All staff were friendly, courteous and polite. Any additional requests we made they had no problem supplying, and were happy to do so. A great front facing customer oriented team!