ibis Sheffield City Hotel 3 stars

It was different due to the ongoing crisis. The staff did well to makes things seem normal.

Terrible nights sleep due to individuals on the same floor being extremely noisy and disruptive. Gentleman at reception came up at 2:00 am to tell them to quieten down after we called FOH, didn’t work. Other guests knocked on their room and told them to be quiet noise however continued through the night. Called reception in the morning to request late check out due to no sleep in the night, reception was rude and said that wasn’t possible.

Had loud noises and banging on the door which led my girlfriend left scared

The rooms were decent, however there was a certain smell in the bathroom that was quite unpleasant. Also, there could've been more offered such as toothpastes and toothbrushes just in case as well as separate hand soaps instead of the all in one option that was offered. The window view also wasn't great, just a large wall, but it is a city hotel so it's expected I guess. Two tea bags also isn't really enough in my opinion and furthermore, the prices for the breakfast came as a massive surprise as frankly speaking, it wasn't even of quality and you overcharged greatly for it which really disappointed me.

The hotel is located in a fairly quiet location and staff are friendly and helpful. Breakfast instructions a bit confusing.

The staff were very friendly and polite and we had a cooked breakfast served to our table ,Of course things are very different due to Covid which is no fault of the hotel so overall we had a good two days

Great Staff at the Sheffield City ibis, room was comfortable, very quite. MY only one moan would be about the decor, it was a little dull could have been a bit brighter, apart from this would recommend this hotel.

Good all round, didn't use any of the hotel facilities eg food or bar but room was perfectly fine and the staff helpful. Felt Covid safe and didn't have any issues - would recommend to anyone wanting a city centre location. Car park is really near by too.

Friendly staff, clean room. Air-conditioning didn't work.

All good as normal despite the current climate

Location; a bit grim the area. Looking out of hotel window our view was of a chimney pumping out black smoke. Comfort:Pillows on the bed were hard as bricks. Bathroom: only two small bathtowels, no hand towels at all and floor towel looked grubby and old. The toilet leaned slightly to one side and the shower didn't have great pressure and I got boiling water suddenly during shower. I wanted to cancel the second night as something had come up, the night receptionist said that was fine and our second night would be refunded. but in the morning when checking out, the day reception said we wouldnt get second night refunded. We had hoped for a little bit of a treat staying in a hotel as had to cancel our holidays due to covid, and this was really disappointing.

very welcomed on arrival, with a upgrade. Staff very friendly, and professional. Room very tidy, until the curtains were opened, and cobwebs inside and out. To me it looked like the curtains were closed to hide this..

The hotel has a great central location and my room was clean and quiet.

It was a pretty poor experience. I guess Covid 19 is partly to blame. We booked 2 rooms and stayed there for 3 nights. But to give you a clear picture the entire hotel had 2 staff in the best of times. There was literally no service. I felt Covid 19 was being used at every opportunity for the lack of any service. No cleaning of rooms Covid 19. We travelled with a baby, so they didnt event offer to take the trash out - Covid 19. We had to get bin bags from the lady cleaning and leave our trash out ourselves - covid 19! No one answers the phones when you ring them- covid 19! No hot breakfast, only grab and go- again Covid 19! It was pretty poor to be honest. My qualm with Ibis is that they should have made this clear at the time of booking. I do not blame the staff that were there as they were very helpful, but Ibis needs to either employ more or just not take reservations if this is the way they want to operate. It was literally the worst hotel experience I ve ever had and I will definitely not be booking Ibis ever again. I was getting very nice Air BnB's for the price I paid. I thought we will get a hotel as we could use the services. Not a good idea.

Just stayed for the night hotel very clean. Staff where friendly