Novotel Milton Keynes

This was my second time in the Novotel Milton Keynes and this is definitely my last time. I booked 2 rooms for myself, wife and 3 daughters and called the hotel immediately I made the booking to notify them i wanted adjoining/connecting rooms. The member of staff I spoke to informed me he had made notes on my booking and will ensure I got 2 rooms connected. I was however shocked when I checked in and was given two rooms not connecting. My wife was horrified at the thought of leaving my daughters in another room opposite ours and ddnt feel safe at all. I was told there wasn’t any adjoining rooms left. Second issue was that the next morning both keys stopped working and after breakfast we were unable to get into the rooms and had to go to the reception to have both reprogrammed . Third issue was that the toilets were smelling of urine all through our stay. I was so displeased with my entire stay, I cancelled my late check out and asked for that to be refunded. Till date I’ve not been refunded. Everything about the hotel shouts incompetence to me

Excellent value, great service, good (and inexpensive) breakfast, clean, modern and fairly new. Very competitive rate. A swimming pool is a great plus (especially for kids) and was one of deciding factors in picking this hotel over others.

We stayed at the hotel as a midway stop on a journey. I chose the hotel as it had a swimming pool which I knew the children would enjoy and it didn’t disappoint. The hotel was clean, rooms were spacious and clean, the pool was clean and well organised and the restaurant had plenty of choice for dinner and breakfast. The food was also very nice and the restaurant staff couldn’t be more helpful. The rate was reasonable and we felt like the experience added to our weekend away and was more than just an overnight stop. We used the pool in the evening and again in the morning before breakfast when it was empty. Staff were kind and happy to help. There was plenty of parking which helped to make the whole stay extremely easy. We would certainly book again.

We stayed in a family room for 2 nights and had a great experience. The kids loved that the sofa bed goes down into 2 single beds! The brownies in our room for our daughters birthday was a lovely touch. Lovely pool area with sauna. Brilliant service and all round brilliant stay. Would highly recommend and definitely stay again.

Clean room but a little dated. Public areas clean and modern tho