Novotel Milton Keynes Hotel 3 stars

Name: Novotel Milton Keynes
Address: MILTON KEYNES, MK13 7RA, UNITED KINGDOM
Telephone: (+44)1908/322212
Rating: 4.2

Customer review rating 4.2/5 7,253 reviews

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+ 21 Services

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Novotel Milton Keynes Hotel

Hotel that makes every moment matter

The entire team will be happy to welcome you to Novotel Milton Keynes. We are here to help and make your stay memorable. See you very soon!

Alfredo Rabadan, Hotel Manager

The Novotel Milton Keynes hotel is a modern 3-star hotel situated just outside the city centre. Check in and relax at family-friendly setting in a quiet location on the edge of Stanton Wood, which is just a four-minute drive from town. Conveniently located, the hotel is 25 minutes drive from the Silverstone race track. There is also good access to the M1, and Milton Keynes Central train station is 4 km away.

Relax in the sauna or enjoy a dip in our cozy indoor-heated pool after a busy day of exploring, Or why not make the most of the fully-furnished gym, which is free to use for all guests. Our Restaurant also serves international cuisine too. The hotel boasts seven fully-equipped meeting rooms, including a conference room which can accommodate up to 110 guests comfortably. Whether you're visiting for business or an event, you will love the hotel's great location.

Hotel extras

Seven fully-equipped meeting rooms for up to 110 guests
In-house bar & restaurant serving international dishes
Leisure facilities include a gym, sauna and pool.
Milton Keynes Central train station is 4 km away
Silverstone race track is a 25 minute drive from the hotel

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areasAvailable
- WIFI in your room
- WIFI access
Parking
- Private outdoor parking
- Private enclosed outdoor parking
- Bus/coach parking area (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowedPaying
100% non-smoking hotel
CRANFIELDPaying
Languages spoken at the hotel
- English
- Polish
Reception open 24 hours a day
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine

Indoor heated pool
Fitness centre
Well-being
- Massage
- Sauna

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06H00-23H00
- Opening hours : Week-end 06H00-23H00

7 meeting room(s)
Web Corner on a Mac
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Novotel Milton Keynes

Saxon Street
Layburn Court, Heelands
Milton Keynes
MK13 7RA
milton keynes
united kingdom

Tel: +441908322212

Fax: (+44)1908/322235

Contact email

Check-in from 14h00

Check out up to 12h00

By plane
BIRMINGHAM INTL At 80.46km / 50 miles
By plane
CRANFIELD At 15km / 9.32 miles - Shuttle paying
By plane
LONDON LUTON At 48.28km / 30 miles
By car
MOTORWAY 1 At 5km / 3.11 miles
By train
MILTON KEYNES CENTRAL STATION At 4km / 2.49 miles

GPS :52.053043, -0.770344

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with 1 double bed and convertible sofa

Max. number of persons: 4
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV

Executive Room with 1 double bed and sofa

Max. number of persons: 4

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV

Accessible Standard Room with 1 Queen Bed

Accessible room

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

12:00 - 16:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 21:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 140 m²
Maximum capacity: 120 people
Maximum banquet capacity: 100 people

Find out more

comfortable

Edmund Business - 22/03/2020 Confirmed reviews ALL

stayed for 5 nights. same breakfast menu every day. imagine it for 5 days straight.

Dear Mr L., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. We will have a look the different solutions for breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Well located for our needs.

Kenneth R. Couples - 21/03/2020 Confirmed reviews ALL

Room was comfortable and clean, slept well in bed. Great staff and wonderful breakfast.

Dear Mr R., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Good stay

June Solo - 21/03/2020 Confirmed reviews ALL

Nice relaxing stay. Friendly staff good service

Dear Mrs P., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. I will share your comments with our team, glad that you have nice and relaxing stay with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Excellent hotrl

Celia Business - 20/03/2020 Confirmed reviews ALL

Two nights at this difficult time where all staff were superb. Room was spotless food was excellent. Well done to all.

Dear Mrs W., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. Delighted to see that you have a great with us and that the team make a differences. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a Silver All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Pleasant hotel with decent bar area/food located close to MK shops

Anonymous Solo - 20/03/2020 Confirmed reviews ALL

Stayed here for an overnight stay on way to friends. As usual rooms were good; staff pleasant; bar food and breakfast good. Walkable to a garage if you want to pick up things you can't buy at hotel and 5 min drive from the centerMK shopping mall.

Dear Mr T., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. Delighted to see that you have a great time with us and that you a have a great night sleep. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a Silver All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Great stay

Anonymous Families - 20/03/2020 Confirmed reviews ALL

Lovely clean rooms and good communal area. Great breakfast! Reception team are a little vague! But for £55 a night I couldn’t fault it!

Dear Mrs S., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. Sorry for the inconveniences on reception side. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Great location dog friendly helpful friendly staff

Paul Families - 18/03/2020 Confirmed reviews ALL

Stayed for 10 days whilst looking for a rental property in MK - first time in a Novotel and will definitely use again. Good sized clean rooms , friendly staff and pool

Dear Mr w., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. Delighted to see that you have a great with us and that thought out the 10 days you have enjoying our leisure facilities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Nice hotel

Jon Business - 18/03/2020 Confirmed reviews ALL

Nice staff clean hotel free WiFi very happy

Dear Mr C., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Well located near business premises. Quiet and well equipped.

Ian L. Business - 18/03/2020 Confirmed reviews ALL

Stay on a regular basis. My first choice.

Dear Mr L., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. Glad that we are your first choice :). I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a Silver All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Good Stay.

Mh Couples - 17/03/2020 Confirmed reviews ALL

First hotel I've stayed in that I slept all the way through. Very peaceful..No banging doors.

Dear Mr H., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. Glad to see that you have a great night sleep with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Perfect in every way.

Linda T. Couples - 16/03/2020 Confirmed reviews ALL

We planned to stay overnight to see a gig in Milton Keynes but this was cancelled due to the corona virus. We decided to enjoy the hotel instead and had a lovely meal in the restaurant, followed by a few drinks at the bar. In the morning, after a very comfortable night's sleep, we made use of the swimming pool and sauna. It was a perfect break and a lovely rest!

Dear Mrs T., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. We are delighted to see that you have a great time with us and that team and the chef make a difference to you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Enjoyable

Lewis Business - 16/03/2020 Confirmed reviews ALL

No problems

Dear Mr S., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Great stay

James O. Couples - 15/03/2020 Confirmed reviews ALL

Had a wonderful time. Excellent customer service

Dear Mr O., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. I am delighted to see that you enjoy with us and the team did and excellent customer service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Well located, fairly good stay

Domenique Families - 15/03/2020 Confirmed reviews ALL

Was a bit disappointed that when we asked for conditioner the lady at the front desk was rude. The lady at the bar was helpful though and provided us with non dairy milk.

Dear Mrs H., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. I am sorry to see that the reception team make your experience not good and we would work on it. I am delighted to see that the food and beverage team did an amazing job. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Ok Stay

Tel Business - 14/03/2020 Confirmed reviews ALL

Nice clean Hotel, had to change rooms as 1st room had no heating but was dealt with quickly, I found the food service at the bar to be very slow almost an hour from ordering

Dear Mr S., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. Thank you for sharing the slow service, we will work on it in order to improve in the future. Regarding the heating I do apologized and I can inform that the issue is being resolved. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Exactly what we were looking for

Jo Families - 14/03/2020 Confirmed reviews ALL

Stayed in a family room with my two daughters for a weekend away to visit family, love the size of the Novotel family rooms and that they have two single beds for the children. Was clean and breakfast was adequate.

Dear Mrs C., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. I will share your comments with our team. I am sorry to hear that the temperature of the food was not enough. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Lovely family hotel

Samantha Families - 14/03/2020 Confirmed reviews ALL

It was such a lovely stay just want we needed our room was abit cold so they brought us a extra heater.

Dear Mrs L., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. Glad that you have a great with us glad that we were able to fix the issue in the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Good stay

Doug Families - 14/03/2020 Confirmed reviews ALL

Nice large room with a place to sit down

Dear Mr d., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes and I am delighted to see that you are already a All Member. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

okay

Mr.j. Solo - 13/03/2020 Confirmed reviews ALL

Room was nice. towels needs to be whiter and more softer. Staff was great.

Dear Mr J., Thank you so much for completing the survey about your recent stay at Novotel Milton Keynes. Your feedback is invaluable to our efforts to continually improve the quality of our services and indeed the service that we offer. It is always a pleasure to receive constructive feedback. I am delighted to see that feel welcome with us and that the staff is friendly. I am sorry to hear about your experience with the breakfast bill. I am sharing this information with my team in order to improve the procedures. Regarding the towers whiter, as we are not using bleach we have the tower with natural color. We will have a look with the company regarding softness. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing your stay at Novotel Milton Keynes. If there is anything else that I can do in the future to improve your stay with us, please do not hesitate to contact me. We look forward to welcoming you back to Novotel Milton Keynes in the future. Yours sincerely, Alfredo Rabadan General Manager Novotel Milton Keynes

Pleasant stay.

swl168 Business - 11/03/2020 TripAdvisor review

Received a nice welcome at check-in and, having acknowledged my Platinum membership, I was a little disappointed that I was not offered a room upgrade. I stayed 2 nights on a Saturday and Sunday. Sunday morning breakfast was very busy with families and children, some obviously just finished having a swim. Went for a swim late Saturday evening, hoping it would be quieter, but still busy with families and private swimming lessons. I asked if there was any chance of a room upgrade for my second night and reception was very helpful and managed to find one. The executive room has a fridge, complimentary bottled water, coffee maker, Bluetooth speaker and extra toiletries which the standard room does not have. Monday morning breakfast was much more peaceful with only a few tables occupied. There was a good array of cereals, bread, juice, fruit, cold meats and typical cooked breakfast selection. Parking was free as long as you register at reception.

Hi swl168, Thank you for choosing your stay with us. I am delighted to see that you are already a Platinum All Member. I am sorry that we could not upgrade you on the first night as we do not have very limited executive room and the hotel was full. I am glad that we manage to offer you on Sunday the upgrade and you could enjoy of the benefits of the Exec room. I feel sorry to hear that you could not use the pool as you would like due the volume and also on Sunday due the lesson. Glad that you enjoy our breakfast in the end. We looking forward to welcome you soon, Have a sparkling day. Alfredo

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