Novotel Milton Keynes 3 stars

Customer review rating (ALL Rating) 4.3/5 752 reviews

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Novotel Milton Keynes - Image 1
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Saxon Street, Layburn Court, Heelands, Milton Keynes, MK13 7RA MILTON KEYNES, United Kingdom

Description

Hotel extras

  • Leisure facilities include gym, sauna and indoor heated pool

  • Milton Keynes Central railway station is 4 km away

  • Silverstone Circuit is a 25-minute drive away

  • Close to Gulliver's Land, Bletchley Park & Snozone MK

  • 6 fully equipped meeting rooms, largest capacity up to 120 delegates

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Executive Room with 1 double bed and sofa

Photo out of - Executive Room with 1 double bed and sofa

An experience combining relaxation and focus. Our Executive room features a Nespresso coffee machine, TV, extra bathroom amenities, bathrobe and slippers, complimentary internet access, mini bar and water. Up to 4 people max 2 adults

Max. number of persons
4

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Ice Machine

Bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 4 pers. max
  • Bedding 1 x Queen size bed(s)
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Ice Machine

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Milton Keynes

Saxon Street, Layburn Court, Heelands, Milton Keynes
MK13 7RA MILTON KEYNES
United Kingdom

GPS:52.053043, -0.770344

Telephone
Fax +44 1908 322235
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 124 rooms
  • 7 rooms for people with reduced mobility
  • 40 family rooms
  • 6 connecting rooms
  • 124 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Italian
  • Polish
  • Portuguese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Play area

Well-being

In Balance

  • Covered

In Balance - Fitness Centre

  • On site
  • On site
  • Outdoor parking
  • Private

Services & equipment

  • Electric car recharging units 22 kVA

RESTAURANT

Photo out of - RESTAURANT

At Novotel, we delight your palate with fresh, homemade dishes crafted from local ingredients, including herbs from our own garden. Enjoy simple, authentic cuisine in a relaxed setting. Whether dining or having a drink, experience the unique Novotel touch

Cooking style
International
Capacity
80
Accessibility
Accessible service
Saxon Street, Layburn Court, Heelands, Milton Keynes, MK13 7RA Milton Keynes, United Kingdom
Telephone +44 1908 322212
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Accommodate food

  • Children menu

At Novotel, we delight your palate with fresh, homemade dishes crafted from local ingredients, including herbs from our own garden. Enjoy simple, authentic cuisine in a relaxed setting. Whether dining or having a drink, experience the unique Novotel touch

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evenings entertainment or relax and unwind.

Full English Buffet Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  752 reviews

Customer review rating 4.5/5

Vasuki R. A. Families - Confirmed reviews ALL

Dear Guest, Thank you for your lovely review. We’re delighted to hear that you found our staff friendly and your room clean and comfortable. It’s also great to know that everything went smoothly from check-in through to check-out. We truly appreciate your positive feedback and look forward to welcoming you back to Novotel Milton Keynes for another enjoyable stay. Regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 4.0/5

Emma A. Families - Confirmed reviews ALL

Dear Guest Thank you for taking the time to share your detailed review. We’re delighted to hear that you and your family enjoyed your stay, and that your early check-in was ready for you on arrival. It’s great to know you liked the spacious room, separate toilet and bathroom, comfortable beds, and the amenities provided. We’re sorry that the noise in the corridors on Saturday night disturbed your sleep and that the swimming pool was busier than expected on Sunday morning. We appreciate your feedback, and it is helpful for us as we continue to improve the experience for all our guests. We’re pleased overall that you had a nice family stay and hope to have the pleasure of welcoming you and your family back to Novotel Milton Keynes again soon. Regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 0.5/5

Morgan S. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback with us. We take customer service and guest satisfaction very seriously, and we are sorry to hear about the concerns you have raised regarding your recent stay. Please be assured that we will investigate the points mentioned, including your comments regarding the service, room cleanliness, television and your overall experience. We will discuss these matters with the relevant departments and review the circumstances surrounding your stay. With regard to room cleanliness, all our rooms are double-checked by our Housekeeping Manager after cleaning to ensure that our required cleanliness standards are met. Nevertheless, we will review this particular matter as part of our investigation. We also note your request for compensation or some refund. Once we have completed our investigation and reviewed the details, we will be able to respond to your request accordingly. We appreciate you bringing these concerns to our attention and, as an Accor member, we value your continued loyalty to the group. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 5.0/5

Rachel B. Families - Confirmed reviews ALL

Dear Rachel B., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff friendly, your room spacious, and our facilities accommodating. It is always our aim to provide a comfortable experience for our guests. Best regards, Novotel Milton Keynes

Customer review rating 3.5/5

Jane W. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share such detailed feedback following your stay with us. We’re pleased to hear that you chose us for our convenient location and that you found our team welcoming and friendly. It’s also great to know that you enjoyed the comfortable bed, the quiet room, and the decaffeinated Nespresso pods. We are, however, sorry to hear that some aspects of the room did not meet the standard you expected. We appreciate you bringing the condition of the bath and shower curtain to our attention, as well as your concerns regarding the adjoining room. Your comments have been noted and will be shared with the relevant teams so that we can address these points and continue improving our guest experience. We’re glad that there were still several positive aspects to your stay, and we hope to have the opportunity to welcome you back to Novotel Milton Keynes and provide you with an even more comfortable and enjoyable experience next time. Regards, Desmond Front Office Manager Novotel Milton Keynes

Dear Guest, Thank you for your lovely review. We’re delighted to hear that you found our staff friendly and your room clean and comfortable. It’s also great to know that everything went smoothly from check-in through to check-out. We truly appreciate your positive feedback and look forward to welcoming you back to Novotel Milton Keynes for another enjoyable stay. Regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 4.0/5

Emma A. Families - Confirmed reviews ALL

We booked an early check in room to get ready for a family party in Milton Keynes, and this was ready when we arrived at 11.30am. Room was very spacious, great layout with separate toilet to bathroom, comfy beds and all the amenities we needed. Hotel was a little noisy on a saturday night with doors banging and people running down corridors, this disturbed our sleep a little but we managed to sleep well. Booked a swimming pool slot at 10am sunday and was provided with pool towels but the pool was very busy- i suspect people had booked and just turned up so we didnt really get to swim as there wasnt room

Dear Guest Thank you for taking the time to share your detailed review. We’re delighted to hear that you and your family enjoyed your stay, and that your early check-in was ready for you on arrival. It’s great to know you liked the spacious room, separate toilet and bathroom, comfortable beds, and the amenities provided. We’re sorry that the noise in the corridors on Saturday night disturbed your sleep and that the swimming pool was busier than expected on Sunday morning. We appreciate your feedback, and it is helpful for us as we continue to improve the experience for all our guests. We’re pleased overall that you had a nice family stay and hope to have the pleasure of welcoming you and your family back to Novotel Milton Keynes again soon. Regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 0.5/5

Morgan S. Couples - Confirmed reviews ALL

For £116 the staff was not helpful they was rude and customer service was very poor. Rooms dirty tv not good enough was not relaxed and annoyed at how badly treated and was not up to expectations like all Novotel iv stayed at I’m an Accor member and very very disappointed as a whole would not be returning to Novotel again after that and would like some compensation or refund please

Dear Guest, Thank you for taking the time to share your feedback with us. We take customer service and guest satisfaction very seriously, and we are sorry to hear about the concerns you have raised regarding your recent stay. Please be assured that we will investigate the points mentioned, including your comments regarding the service, room cleanliness, television and your overall experience. We will discuss these matters with the relevant departments and review the circumstances surrounding your stay. With regard to room cleanliness, all our rooms are double-checked by our Housekeeping Manager after cleaning to ensure that our required cleanliness standards are met. Nevertheless, we will review this particular matter as part of our investigation. We also note your request for compensation or some refund. Once we have completed our investigation and reviewed the details, we will be able to respond to your request accordingly. We appreciate you bringing these concerns to our attention and, as an Accor member, we value your continued loyalty to the group. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 5.0/5

Rachel B. Families - Confirmed reviews ALL

Lovely staff on the front reception , room was a good size for a family and very clean. And plenty of parking.

Dear Rachel B., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff friendly, your room spacious, and our facilities accommodating. It is always our aim to provide a comfortable experience for our guests. Best regards, Novotel Milton Keynes

Customer review rating 3.5/5

Jane W. Business - Confirmed reviews ALL

Chose the hotel due to it's location. The team at the hotel was welcoming and friendly. I was disappointed with the standard of the room, which was supposed to be premium, but felt worn and in need of an update. The bath had a hole in it, so I couldn't use it as a bath and the shower curtain was quite smelly! I especially didn't like the fact that there was an adjoining room and both doors could easily be opened, with only a flimsy gadget to keep it partially shut. Even with this gadget in place, the door could have been opened. I was told by the chap on reception that the adjoining room (116) was only used for storage but I felt uneasy about it. That said, the bed was comfortable and the room was quiet. The decaff Nespresso pods was great.

Dear Guest, Thank you for taking the time to share such detailed feedback following your stay with us. We’re pleased to hear that you chose us for our convenient location and that you found our team welcoming and friendly. It’s also great to know that you enjoyed the comfortable bed, the quiet room, and the decaffeinated Nespresso pods. We are, however, sorry to hear that some aspects of the room did not meet the standard you expected. We appreciate you bringing the condition of the bath and shower curtain to our attention, as well as your concerns regarding the adjoining room. Your comments have been noted and will be shared with the relevant teams so that we can address these points and continue improving our guest experience. We’re glad that there were still several positive aspects to your stay, and we hope to have the opportunity to welcome you back to Novotel Milton Keynes and provide you with an even more comfortable and enjoyable experience next time. Regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 4.5/5

Suzanne B. Couples - Confirmed reviews ALL

Great hotel and with very helpful staff.

Dear Suzanne B., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our staff helpful and enjoyed your time at our hotel. Your feedback is highly appreciated. Best regards, Novotel Milton Keynes

Customer review rating 4.5/5

Shafat G. Families - Confirmed reviews ALL

It was lovely stay Everything was perfect

Dear Shafat G., Thank you for your kind words regarding your stay at Novotel Milton Keynes. We are delighted to hear that you found our hotel comfortable and safe for your family. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Milton Keynes

Customer review rating 4.5/5

Stephen H. Families - Confirmed reviews ALL

Lovely staff and a clean really nice hotel. The food choices were good and well presented. Pool was very busy at times with outside users but booked slots were available.

Dear Stephen H., Thank you for your kind words regarding our staff and the cleanliness of our hotel. We are pleased to hear that you enjoyed the food options. We appreciate your understanding regarding the pool's busyness at times, and we strive to provide convenient booking slots for all our guests. Best regards, Novotel Milton Keynes

Customer review rating 4.5/5

Peter H. Business - Confirmed reviews ALL

Everything was clean and well cared for. Well located too

Dear Peter H., Thank you for your kind words regarding our staff and the cleanliness of the hotel. We are pleased to hear that you found our location convenient. Your satisfaction is important to us, and we look forward to welcoming you again in the future. Best regards, Novotel Milton Keynes

Customer review rating 4.0/5

Philip W. Couples - Confirmed reviews ALL

Hotel room in a noisy part of hotel young families kept us awake for a time in the wee hours

Dear Guest, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the hotel easy to locate and well placed for access to the local amenities. We’re sorry that the noise during the night affected your sleep. We understand how important a peaceful night’s rest is, and we appreciate you bringing this to our attention. We will continue to do our best to ensure all our guests can enjoy a comfortable and relaxing stay. We hope that, despite this, you enjoyed your time with us and that we will have the pleasure of welcoming you back to Novotel Milton Keynes for an even more enjoyable stay. Regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 3.5/5

Michelle H. Families - Confirmed reviews ALL

The welcome was very nice, the room was clean and quiet despite being a long way from the elevator.

Dear Guest, Thank you very much for your lovely review. We’re delighted to hear that you found your stay convenient and secure, and that you received such a warm welcome from our team. It’s wonderful to know that you enjoyed the cleanliness and quietness of your room, even though it was located further from the elevator. Your positive feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Novotel Milton Keynes for another enjoyable stay. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 1.5/5

Kerry B. Families - Confirmed reviews ALL

Was ojay staff just somewhat dismissive when spoken to

Dear Guest Thank you for taking the time to share your feedback. We are very sorry to hear about the issue you experienced during your stay, particularly the noise you experienced in the early hours of the morning and the way your concern was handled. We have looked into the matter and spoken with the night team who were on shift. It appears that your concern was raised with a member of the breakfast team, who did not have the relevant knowledge or responsibility to deal with reception-related matters. Your concern should have been promptly forwarded to the reception team so that we could have assisted you appropriately. We sincerely apologise that this did not happen and that you were left feeling that your concerns were not being listened to. We completely understand how frustrating it must have been to experience significant noise from around 5:10am and then be unable to get the assistance you needed when you raised the issue. We will be speaking with the team member involved to ensure that concerns of this nature are handled appropriately and passed to the relevant department without delay. Thank you again for bringing this to our attention. We are sorry that your experience did not meet the standard we aim to provide. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 4.5/5

Jo W. Business - Confirmed reviews ALL

Comfortable, spacious room and very quiet

Dear Guest, Thank you very much for your lovely feedback. We’re delighted to hear that you enjoyed your stay and found your room comfortable, spacious, and peaceful. It’s wonderful to know that you had such a relaxing experience with us. We truly appreciate your kind comments and look forward to welcoming you back to Novotel Milton Keynes in the future. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 5.0/5

Zaiga G. Families - Confirmed reviews ALL

friendly personal.

Dear Guest Thank you very much for your lovely review. We’re delighted to hear that you enjoyed the friendly service from our team, the cleanliness of the hotel, and the selection available at breakfast. It’s also wonderful to know that you felt you received good value for money during your stay. Your kind comments will be shared with the team, as feedback like yours is a great encouragement to us all. We look forward to welcoming you back to Novotel Milton Keynes in the future. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 4.5/5

Carley H. Couples - Confirmed reviews ALL

Staff very pleasant and helpful.

Dear Carley H., Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our hotel comfortable, enjoyed our pet-friendly policy, and appreciated our location. Your positive feedback about our staff is greatly valued. Best regards, Novotel Milton Keynes

Customer review rating 4.5/5

Trudi C. Friends - Confirmed reviews ALL

As an athletics team, fueling is important. The breakfasts and evening bar meals were lovely.

Dear Trudi C., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our accommodations met the needs of your athletics team, and that you enjoyed both our breakfast and evening bar meals. We hope to welcome you back in the future. Best regards, Novotel Milton Keynes

Customer review rating 4.5/5

Madiha I. Families - Confirmed reviews ALL

The atmosphere of the hotel is remarkably inviting and provides a wonderful sense of relaxation. Every corner of the accommodation is kept in an immaculate condition, reflecting a high standard of cleanliness. The staff members are consistently attentive, ensuring that every request is handled with grace and efficiency. It is a pleasure to recommend such a well-maintained establishment to anyone seeking a comfortable and seamless experience.

Dear Guest, Thank you so much for your wonderful and thoughtful review. We are delighted to hear that you enjoyed the welcoming atmosphere, cleanliness, and comfort of the hotel. It is especially rewarding to know that our team made you feel well looked after and that their attentiveness contributed to a seamless and relaxing stay. Your kind words are a great encouragement to the whole team. Thank you for recommending us, and we look forward to welcoming you back to Novotel Milton Keynes for another enjoyable stay. Kind regards, Demond Front Office Manager Novotel Milton Keynes

Customer review rating 4.0/5

Carole K. Couples - Confirmed reviews ALL

Very nice Hotel, bit disappointed with pool ect as couldn't use till after 4pm as swimming lessons, this should of been advised upon booking , went to use the pool in the morning but again was I able as something else was going on ? booking stated complimentary drinks, but only water was left for us. Also was partners 60th birthday which we advised at time of booking and was advised a small gift would be in the room but nothing? Apart from that the stay was very nice, clean, comfortable and breakfast was very good value

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay overall, particularly the cleanliness, comfort, and breakfast. We sincerely apologise that the pool availability was not clearly communicated at the time of booking. We also apologise that the birthday surprise arranged for your partner’s 60th birthday was not provided as expected. We appreciate how important this special occasion was and are sorry we fell short on this occasion. Your feedback is very important to us, and we will share your comments with the relevant teams to help improve our communication and service. We hope to have the pleasure of welcoming you back for a more enjoyable experience. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 4.5/5

Rumbi M. Friends - Confirmed reviews ALL

My stay was lovely. The room was clean and nice. Breakfast was lovely except for the tea/coffee machine which was not working most of the time and we could not have tea.

Dear Guest Thank you for your lovely review. We’re delighted to hear that you enjoyed your stay, found your room clean and comfortable, and had a lovely breakfast. We’re sorry to hear about the issue with the tea and coffee machine. We completely understand how disappointing it must have been not to be able to enjoy a cup of tea when you wanted one. We appreciate you bringing this to our attention and will certainly look into it. It’s wonderful to know that, overall, you had an enjoyable stay, and we hope to have the pleasure of welcoming you back again soon. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 4.5/5

Phil H. Families - Confirmed reviews ALL

Pleasant staff, clean room, handy location

Dear Guest, Thank you very much for taking the time to share your kind feedback with us. We’re delighted to hear that you had a pleasant stay at Novotel Milton Keynes and that you found our staff welcoming and friendly. It’s also wonderful to know that you were happy with the cleanliness of your room and found our location convenient for your visit. Your positive comments are greatly appreciated and will be shared with the team, as feedback like yours is a great encouragement to us all. We hope to have the pleasure of welcoming you back to Novotel Milton Keynes again in the future. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Other web-users rate our hotel

  • 382 reviews 9.5/10 Location
  • 957 reviews 6.7/10 Room
  • 887 reviews 8.7/10 Service
  • 12 reviews 8.3/10 WiFi
  • 496 reviews 7.3/10 Cleanliness
  • 402 reviews 8.1/10 Breakfast
  • 384 reviews 8.4/10 Pool
  • 203 reviews 5/10 Vibe

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