Novotel Milton Keynes Hotel 3 stars

Staff friendly and courteous

There is no pre-authorized payment offered. The staff are courteous but do not seem to be aware of best practice. The room is spacious and relatively quiet. The beds are firm, which is much appreciated for back support. The food is good although it could do with more desserts options (probably not available because of covid?). A lot of space on the car park. Altogether, a restful, pleasant stay. Memberships are not automatically linked via the CAPITA booking website.

Between 6 to 9/04/21 and 12 to 16/04/21 I didn’t know I needed to insert 3 or 4 nights for my car. The dispatcher missed to informing how to use it. I hope I don’t get a ticket. Many thanks.

I have stayed at this hotel many times in the past and it used to be a pleasant experience. On this occasion I checked in with my partner and we were not only interrogated about the reason for our stay but we were asked for our papers. Luckily my partner had her Key Worker documents, these were then photocopied. We have stayed in many hotels since they re-opened and never been subjected to this kind of treatment. We won't be staying again.

Stayed for business. The Covid arrangements were sounds, the staff were exceptionally friendly and helpful and you were even able to provide food.

Didnt realise till the day I left. About 7 bites on the back of my neck. Got to have been from the bed. No problems at previous novotels

An ok 3-star hotel with decent sized rooms that are a little dated now. Staff are helpful but processes are on the slow side. Plus there are always small minor issues... nothing catastrophic, just missing toiletries and other amenities, tv remotes, mini bars missing, water not re-stocked, towels not replaced etc. I haven’t yet stayed and not had any issues...however small - perhaps its covid related with fewer staff? But comfortable bed and ease of commute means I re-book.

I only stayed over the one night while I working in the area. The rooms were nice and clean and spacious. Everything was fine for my stay and I enjoyed the breakfast.

Great service offered throughout the stay under these difficult circumstances.

Great service , very clean , Good quality food.

Reception contact good with WhatsApp to reduce contact Breakfast served to your door. Really great and the hottest breakfast I've ever had in hotels I've stayed in

I’ve recently stayed in the hotel for training purposes. All the staff working there were really helpful. I had a chat with them at the reception and I felt cared for and well looked after. I had some special requirements which were acknowledged and sorted out for me promptly. The service was really good. I was also really happy with the room I had, it was quiet, clean and spacious. Highly recommended!

Have stayed here several times now. The rooms are always clean & well appointed. The staff are always well organised, courteous & friendly. The hotel is easy to find and great place from which to work.

Not bad

Was not a great stay with multiple hiccups: given keys that don’t work, then given keys that work and one of the 2 rooms booked was occupied. Told over the phone that my swimming session booking was valid but then on arrival told it was not valid. Then told it is valid and that the pool has capacity for 13. There was 11 in there already so don’t understand how adding 5 more would be complying to social distancing rules. This resulted in a confrontation between guests, the other guest going to complain to reception who comes over and accuses us of being rude to another guest without hearing both sides of a story. One of our showers was not working And this was never resolved and the level of moisture in the room was so high it felt like we were in a steam room. Staff were clearly overwhelmed and Clearly weren’t support well.