Novotel Milton Keynes Hotel 3 stars

Considering Covid19 regulations were in force we were lucky to find Novotel open. The staff were welcoming and pleasant. The room was spacious, very clean, the shower was roomy and designed well. The only disappointment was that I was a bit cold during the night and my evening meal was a disappointment. However, the staff did apologise and offer an alternative but I accepted a sweet to compensate. I would definitely stay here again if I had cause to visit Milton Keynes.

Good location for work, friendly efficient staff.

I am always returning to this hotel because of its superb location, being close to the town centre etc but as always I think the customer service could be better. The girl at the desk failed to remind me to add my car registration onto the system and told me I had not made any specific room request when I made the booking which I did and she would know had she bothered to check the note on the booking. I work at a hotel myself so I know 1st hand that these minor issues if improved could greatly enhance guest experience and brand standards. The hotel is dated but clean and very comfortable but carpets in room needs to be removed and replaced as it is old and tired and let’s the room down. Such a shame that because of the Pandemic the kids area and games have been removed but to be expected I guess in these trying times.

Under the current circumstances it was a very nice stay. Your service was very good and the way that you were able to manage the social distance and cleansing was second to none. Well done.

Friendly welcome - service in restaurant was a little rushed but staff friendly and helpful

Clean rooms. Plenty of space. Comfortable beds.

Fantastic service. Reception welcoming , room lovely , facilities excellent , dining good standard considering Covid 19 situation. Brilliant social distancing in place through out

The hotel and rooms themselves we clean etc! Dinner wasn’t as nice as the breakfast, the breakfast was lovely and well worth the money, but the dinner was better than edible standard. The staff at reception, however are rude!! And lack basic communication skills.

The staff were friendly and helpful and the COVID safety measure that were put in place were good including booking slots in the pool which made us feel safe. The only negative was the heating didn’t work in our room which made for a slightly chilly night.

Most staffs were very good except one was not up to the normal standard. It was on Saturday, breakfast tray, towels & rubbish were left till at least after 7pm since morning. No one at the counter during the day but was hiding n the room with her own mobile. Otherwise the experience was good during the lockdown.

Manager was helpful with my early check in Helpful staff

Poor check in experience staff needs to be more customer focus, I didn't feel welcome to the hotel

Staff always very helpful & instantly make you feel at home. Nothing is too much trouble for them. They always have a smile & ask if you need anything else.

Limited menu due to covid but good food. Staff very friendly and helpful.

Perfectly pleasant as always