Novotel Milton Keynes 3 stars

Customer review rating (ALL Rating) 4.4/5 700 reviews

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Saxon Street, Layburn Court, Heelands, Milton Keynes, MK13 7RA MILTON KEYNES, United Kingdom

Description

Hotel extras

  • Leisure facilities include gym, sauna and indoor heated pool

  • Milton Keynes Central railway station is 4 km away

  • Silverstone Circuit is a 25-minute drive away

  • Close to Gulliver's Land, Bletchley Park & Snozone MK

  • 6 fully equipped meeting rooms, largest capacity up to 120 delegates

Our accommodation(s)

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Room 1

Hotel location

Novotel Milton Keynes

Saxon Street, Layburn Court, Heelands, Milton Keynes
MK13 7RA MILTON KEYNES
United Kingdom

GPS:52.053043, -0.770344

Telephone
Fax +44 1908 322235

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

At Novotel, we delight your palate with fresh, homemade dishes crafted from local ingredients, including herbs from our own garden. Enjoy simple, authentic cuisine in a relaxed setting. Whether dining or having a drink, experience the unique Novotel touch

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  700 reviews

Customer review rating 0.5/5

Patience B. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your stay did not meet your expectations and that you left feeling disappointed. We understand how important it was for you to remain in the same room as the wheelchair user you were supporting, and we are sorry that the available room configuration did not meet your needs. Our website describes this room type as an Accessible Standard Room with 1 Queen Bed, and unfortunately these rooms are not equipped with a sofa bed. For the safety of all our guests, and to ensure the room remains fully accessible for wheelchair users and emergency access, we are unable to provide additional beds or mattresses in these rooms, as this would compromise the available space and create a health and safety risk. We appreciate that this was frustrating, and we are sincerely sorry that these safety measures affected your stay. We did offered you another room with Sofa bed but it was not accessible for wheelchair We are pleased to hear that you enjoyed our breakfast and swimming pool, and we appreciate your feedback regarding the pool booking system. This process helps us manage capacity and ensure all guests can enjoy the facilities comfortably. Thank you once again for your comments. Guest feedback is invaluable in helping us review our communication and ensure room features are clearly understood before arrival. We hope you will consider staying with us again in the future, giving us the opportunity to provide you with a more enjoyable experience. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 4.0/5

Penelope F. Couples - Confirmed reviews ALL

Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that you had such an enjoyable stay with us and that our team was able to assist with your room request. We're pleased we could move you to a room with a shower and that this helped make your stay more comfortable. Your kind words about our friendly and helpful staff mean a great deal to us, and we will be sure to share your compliments with the entire team. Thank you once again for choosing Novotel Milton Keynes. We truly appreciate your feedback and look forward to welcoming you back for another fantastic stay in the near future. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 2.0/5

Ahmed Z. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not meet your expectations. We understand how disappointing it must have been to receive a different room configuration than the one you had booked, particularly when travelling with your family. Please accept our apologies for the inconvenience this caused. We take your comments very seriously and will be investigating the points you have raised to understand what happened and to help prevent a similar situation from occurring in the future. Thank you once again for bringing this to our attention. We value your feedback and hope you will consider giving us another opportunity to provide you with the high standard of service that we strive to deliver. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 4.5/5

Michael D. Couples - Confirmed reviews ALL

Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay and that our team made such a positive impression with their helpfulness and kindness. It's also great to know that you found the air handling in your room effective, especially during the warmer nights, and that it helped make your stay more comfortable. Your kind feedback means a great deal to us, and we will be sure to share your compliments with the team. We look forward to welcoming you back to Novotel Milton Keynes for another enjoyable stay. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Customer review rating 0.5/5

Brenda T. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We appreciate you bringing your concerns regarding the room maintenance and bathroom to our attention. Please be assured that we have shared your comments with our housekeeping and maintenance teams so that these issues can be thoroughly investigated and addressed as quickly as possible. We are pleased to hear that you found the bed and bedding to be clean, and we thank you for recognising this aspect of your stay. We also appreciate your feedback regarding the swimming pool booking system. While the timed sessions are in place to help ensure all guests have the opportunity to enjoy the facilities comfortably during busy periods, we understand that this may not have suited your expectations. Thank you once again for your valuable feedback. It helps us to continually improve the experience we provide, and we hope to have the opportunity to welcome you back to Novotel Milton Keynes and offer you a much more enjoyable stay in the future. Kind regards, Desmond Front Office Manager Novotel Milton Keynes

Other web-users rate our hotel

  • 381 reviews 9.4/10 Location
  • 971 reviews 6.8/10 Room
  • 889 reviews 8.4/10 Service
  • 11 reviews 7.5/10 WiFi
  • 492 reviews 7.5/10 Cleanliness
  • 411 reviews 8/10 Breakfast
  • 392 reviews 8.4/10 Pool
  • 96 reviews 5.4/10 Bar

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