Mercure London Earls Court 4 stars

Customer review rating (ALL Rating) 4.4/5 1,939 reviews

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47 Lillie Road, SW6 1UD LONDON, United Kingdom

Description

Hotel extras

  • Newly renovated hotel with high quality rooms, a bespoke restaurant and superb public areas.

  • Olympia, Stamford Bridge, Wimbledon, Kew Gardens, Museums, Harrods, Hammersmith Apollo

  • Purpose built pillar free Ballroom with modular capabilities, created for all types of events

  • Combo hotel totalling 508 renovated rooms.282 Mercure and 226 Ibis Plaza, ideal for groups

  • On site chargeable car parking. Family and pet-friendly rooms.

Our accommodation(s)

Hotel location

Mercure London Earls Court

47 Lillie Road
SW6 1UD LONDON
United Kingdom

GPS:51.486068, -0.199964

Telephone
Fax +44 20 7610 0880

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BARNABYS

Barnabys is a friend and host, whose travelled the world. After years of discovery, Barnabys comfort foods have twists with spices and oversees cooking methods, found in a past life well lived. Food here is about comfort, warmth and ambience.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,939 reviews

Customer review rating 5.0/5

Donna T. Solo - Confirmed reviews ALL

Great location, very helpful & friendly staff. Returning in 2 weeks looking forward to staying here again

Dear Donna, Please accept our sincere thanks for this glowing review. We are thrilled you enjoyed your stay at Mercure London Earls Court. Our team takes pride in providing warm service and maintaining our prime position near West Brompton Station. It’s wonderful to hear this combination enhanced your visit, and we’re equally delighted to welcome our Platinum members back for future stays. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Kristian Dhima, Guest Relations Manager

Customer review rating 4.5/5

Tamsyn J. Couples - Confirmed reviews ALL

Easy check-in, polite and helpful staff. Clean and comfortable rooms, and it was easy to get to the hotel from central travel locations.

Dear Tamsyn, We are grateful for the time you took to review your recent visit at our hotel. We are delighted that you chose Mercure London Earls Court for your stay and found everything to your satisfaction. Your kind words about our team’s hospitality and the ease of check-in mean a lot. We take pride in ensuring our rooms provide a comfortable retreat, and we’re thrilled you appreciated the cleanliness and calm during your time here. That said, we regret any inconvenience caused by the refreshment supplies. Our eco-friendly approach includes offering complimentary top-ups upon request, and we’ll ensure clearer communication on this. While our towels are replaced regularly as part of sustainability efforts, we’ll review their condition to maintain quality. Nonetheless, it’s wonderful you enjoyed our quiet location near West Brompton Station. Being close to central London while offering a peaceful base is something we value for all our guests. We hope that you will return in the future. Best wishes, Kristian Dhima, Guest Relations Manager

Customer review rating 4.0/5

Shelley C. Families - Confirmed reviews ALL

We really liked the location of the hotel (5 minute walk to underground) and the lobby was really great. Check in was smooth and lots of sitting areas. Happy to have windows that open in the rooms and beds very comfortable. It would be great to have a small fridge.

Dear Shelley, We appreciate your thoughtful review. We are delighted to hear that you found our location convenient for your family trip and enjoyed the welcoming atmosphere of our newly refurbished lobby. It’s wonderful to know that your check-in process was smooth and that our spacious seating areas added comfort to your stay. We take pride in maintaining spotless environments and are thrilled this contributed positively to your visit. As a valued ALL member, your feedback on our loyalty program is greatly appreciated. We always strive to enhance your experience and look forward to continuing to exceed your expectations. It would be our pleasure to have you return on another occasion. Very best wishes, Kristian Dhima, Guest Relations Manager

Customer review rating 3.0/5

Jillian D. Couples - Confirmed reviews ALL

Expected the room to have a/c, it only had a fan. Room was hot, uncomfortable sleep and would find myself and my partner covered in sweat upon waking up. Opening the windows made it bearable but since there’s construction surrounding the hotel, we got woken up by it. Also my room was not always refreshed, not sure if my room was skipped, I had left the premises at 5am came back 6pm to wash up before leaving again and I never had fresh towels. Had to call front desk to send someone, the housekeeper washed all the used cups in the bathroom, not sure if this is the standard in Europe, just thought I’d say that part. The water pressure was very weak , but had hot water the entire shower for me and my partner. When I booked the hotel, it said they’ll provide still and sparkling water, but never received it until 4th night, even though I mentioned it after the first night to the manager. I was told that manager spoke to the housekeeper, and they will replenish the water, 2nd day came by still nothing, 3rd night I got a follow up from manager asking if I had received the water and I said no water. That’s when they sent someone to give 2 cans of water . I stayed for 5 nights. Would’ve made the experience a lot better if they just sent someone with water ASAP.

Customer review rating 2.5/5

Sean B. Couples - Confirmed reviews ALL

The stay at the hotel was okay. Couple of frustrations limited the score First, the air conditioning unit, when it was on, there was a whistle, neither me nor my partner could sleep with it on. It then go very hot which again impacted on the sleep Second, we went out for an early walk at which point we had taken our cases to put in the car. We came to return to the room for a freshen up before departure only to find the cleaner had been in and part cleaned the room. We left so not to undo their work (bed made, fresh towels put out. Felt like we’d been rushed out well before or check out time

Other web-users rate our hotel

  • 1,695 reviews 9.4/10 Location
  • 2,529 reviews 7.7/10 Room
  • 2,478 reviews 9.1/10 Service
  • 71 reviews 4.7/10 WiFi
  • 1,258 reviews 6.8/10 Comfort
  • 1,168 reviews 8.3/10 Cleanliness
  • 1,067 reviews 8.5/10 Breakfast
  • 783 reviews 9.4/10 Vibe

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