Mercure London Earls Court 4 stars

Customer review rating (ALL Rating) 4.4/5 1,567 reviews

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47 Lillie Road, SW6 1UD LONDON, United Kingdom

Description

Hotel extras

  • Newly renovated hotel with high quality rooms, a bespoke restaurant and superb public areas.

  • Olympia, Stamford Bridge, Wimbledon, Kew Gardens, Museums, Harrods, Hammersmith Apollo

  • Purpose built pillar free Ballroom with modular capabilities, created for all types of events

  • Combo hotel totalling 508 renovated rooms.282 Mercure and 226 Ibis Plaza, ideal for groups

  • On site chargeable car parking. Family and pet-friendly rooms.

Our accommodation(s)

Hotel location

Mercure London Earls Court

47 Lillie Road
SW6 1UD LONDON
United Kingdom

GPS:51.486068, -0.199964

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Access and transport

Hotel services

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On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barnabys

Barnabys is a friend and host, whose travelled the world. After years of discovery, Barnabys comfort foods have twists with spices and oversees cooking methods, found in a past life well lived. Food here is about comfort, warmth and ambience.

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ALL Rating  4.4/5  1,567 reviews

Customer review rating 4.5/5

Narelle H. Couples - Confirmed reviews ALL

Great location, close to public transport, and around the corner from an interesting neighbourhood, with a variety of shops, cafes and restaurants. Reception staff were lovely, as were the breakfast staff who worked so hard. We did have to ask for the room to be cleaned a couple of times when we arrived back in the afternoon after being out for the day, and amenities were sometimes not replenished.

Dear Narelle, Many thanks for your valuable feedback. We are thrilled you enjoyed your time at Mercure London Earls Court. Our team takes great pride in delivering genuine hospitality, and we’re delighted that Manish and Fanny made your arrival memorable with their warm welcome. Elizabeth and the breakfast crew will be equally pleased to hear their hard work contributed to positive moments during your stay. That said, we regret any lapses in upkeep during your visit. Our housekeeping team aims to refresh all rooms thoroughly each morning, though we understand there may have been missed opportunities to meet your expectations. Please know we’ve shared your observations with them to reinforce our commitment to consistency. Lastly, we’re glad our location near West Brompton Station and vibrant Earl’s Court allowed easy exploration of London’s museums and charming cafes. It’s fantastic you found our Discover Local approach convenient for discovering the neighborhood’s unique character. We look forward to the pleasure of seeing you again in the future. Best regards, Kristian Dhima, Guest Relations Manager

Customer review rating 1.5/5

Richard M. Business - Confirmed reviews ALL

Unbelievably hot rooms. Air con was extremely loud and barely made a difference. Was lucky it was in the middle of winter and I could open the windows

Dear Richard, It is disheartening to learn that we fell short of your expectations. We appreciate your loyalty as a Classic member of our ALL Accor program and are glad you found our room windows practical during your stay. However, we sincerely apologize that your experience fell short in some areas. Our air-cooling system is designed to balance comfort with energy efficiency, and we regret any inconvenience caused by its performance. Guest comfort is paramount, and we continually review our systems to ensure they meet expectations. Nonetheless, we are pleased that our loyalty program remains a positive aspect of your journey with us. We hope to welcome you back for a more comfortable experience, ideally during warmer months when our system’s efficiency can be fully appreciated. Kind regards, Supriya Rai, Guest Relations Manager

Customer review rating 5.0/5

Phil E. Couples - Confirmed reviews ALL

Hotel was in a great spot for getting around London and seeing a bit of the local area. Very friendly and helpful staff, good facilities and nice, clean hotel. Very happy

Dear Phil, Thank you very much for your kind feedback. We are delighted to hear you had such a pleasant stay at Mercure London Earls Court. It’s wonderful that our team’s friendliness and helpfulness made your visit enjoyable. Our newly refurbished spaces are designed to provide comfort, and we’re glad you found everything to your liking. Your recognition of our easy booking process and value is much appreciated, and we’re thrilled you plan to recommend both our hotel and the ALL program. We hope you managed to explore more of the local attractions during your stay. We would love to welcome you back on many more occasions. Best wishes, Kristian Dhima, Guest Relations Manager

Customer review rating 4.0/5

Joanna G. Families - Confirmed reviews ALL

Stayed for London base with my daughter, great value and good location

Dear Joanna, Thank you for your positive feedback. We are delighted that you found our location convenient for your family visit to London. Your kind words about the cleanliness and comfort of your room mean a great deal, as we strive to ensure every guest feels at home. It is wonderful to hear you enjoyed the value we offer through our ALL Accor membership. We look forward to welcoming you and your daughter back for another memorable stay. We look forward to welcoming you back. Best wishes, Supriya Rai, Guest Relations Manager

Customer review rating 3.5/5

Michael W. Couples - Confirmed reviews ALL

As I have come to expect from Mercure, the hotel was lovely. Good location and well appointed with good staff and amenities. However, I wasn’t aware that there was ongoing construction on the building. My partner and I were woken twice by drilling or hammering both mornings we stayed at around 8:30/9am. Not ideal!

Dear Michael, Thank you for sharing your opinion with us. It’s wonderful to know you enjoyed the well-appointed rooms and convenient location during your stay. Our team strives to create memorable moments, whether through thoughtful service or seamless access to local gems like the nearby museums. We apologize for any inconvenience encountered with morning disturbances. Guest comfort is paramount, and we’ll ensure such occurrences are minimized moving forward. Your advocacy through the ALL program means the world to us. With our recent refurbishments complete, we’re confident your next visit will reflect the tranquil atmosphere Mercure is known for. We hope to welcome you for an improved experience in the future. Best regards, Supriya Rai, Guest Relations Manager

Other web-users rate our hotel

  • 1,389 reviews 9.3/10 Location
  • 2,098 reviews 7.7/10 Room
  • 2,009 reviews 9/10 Service
  • 63 reviews 3.3/10 WiFi
  • 1,032 reviews 6.8/10 Comfort
  • 966 reviews 8.3/10 Cleanliness
  • 882 reviews 8.6/10 Breakfast
  • 647 reviews 9.5/10 Vibe

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