Dear Guest Great to see you enjoyed a quiet stay with us in Liverpool. We very much appreciate your comments regarding your stay at the Aparthotel Adagio Liverpool City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Carline General Manager – Adagio Aparthotel Liverpool City Center 1 Fairclough Street, Liverpool, L1 1FS Tel: +4… 7400 Fax: +4… 7410 Email: h7… www.adagio-city.com facebook.com/pages/ADAGIO-LIVERPOOL-CITY-CENTRE/32…282 |

Dear Guest Thanks for taking the time to complete the post stay review, we appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Carline General Manager – Adagio Aparthotel Liverpool City Center 1 Fairclough Street, Liverpool, L1 1FS Tel: +4… 7400 Fax: +4… 7410 Email: h7… www.adagio-city.com facebook.com/pages/ADAGIO-LIVERPOOL-CITY-CENTRE/32…282 |

Dear Guest We very much appreciate your comments regarding your stay at the Aparthotel Adagio Liverpool City Centre. All of our apartments have a toaster, i am srry to hear that it was missing form your apartment, This will be replaced asap. All of our Apartments have a shave socket incorporated as part of the hairdryer in the Bathroom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Carline General Manager – Adagio Aparthotel Liverpool City Center 1 Fairclough Street, Liverpool, L1 1FS Tel: +4… 7400 Fax: +4… 7410 Email: h7… www.adagio-city.com facebook.com/pages/ADAGIO-LIVERPOOL-CITY-CENTRE/32…282 |

Dear HG We very much appreciate your comments regarding your stay at the Aparthotel Adagio Liverpool City Centre, the team and i are pleased you enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Carline General Manager – Adagio Aparthotel Liverpool City Center 1 Fairclough Street, Liverpool, L1 1FS Tel: +4… 7400 Fax: +4… 7410 Email: h7… www.adagio-city.com facebook.com/pages/ADAGIO-LIVERPOOL-CITY-CENTRE/32…282 |

Dear Guest Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Liverpool City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thanks for letting us know about the issues you experienced, our team are on hand 24 hours a day during your stay. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Carline General Manager – Adagio Aparthotel Liverpool City Center 1 Fairclough Street, Liverpool, L1 1FS Tel: +4… 7400 Fax: +4… 7410 Email: h7… www.adagio-city.com facebook.com/pages/ADAGIO-LIVERPOOL-CITY-CENTRE/32…282 |