Dear Jonathan, Thank you very much for your fantastic review! We’re delighted to hear that you had a great stay and received a warm and friendly welcome from our team. It’s especially wonderful to know that you appreciated the recognition of your Accor status and enjoyed your room upgrade. We’re also pleased that you liked our refreshed Deluxe Rooms. Your kind feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back for another fantastic city stay soon! Kind regards, Tatiana Mayan Team Leader

Dear Leslie, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff to be helpful and friendly. However, we are very sorry to hear about the cleanliness of the bathroom and the issue you experienced with the kettle and extension lead. We sincerely apologise for the inconvenience and, more importantly, for the safety concern this caused. We take matters such as this very seriously and will ensure your comments are shared with our housekeeping and maintenance teams so that the necessary checks can be carried out. We regret that this incident affected your stay and appreciate you bringing it to our attention, as it allows us to address these issues and improve our service. Kind regards, Tatiana Mayan Team Leader

Dear Kevin, Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you enjoyed the comfort of your room, our breakfast, and the service provided by our team. It’s wonderful to know that you found the hotel to be a great base in central Manchester. We are, however, very sorry that noise from the nearby nightclub affected your sleep. We understand how frustrating this must have been, particularly when you were expecting a restful night. While the nightclub is outside of our control, we appreciate you highlighting this so that we can ensure guests are aware of the potential for some external noise. We hope to have the opportunity to welcome you back and provide you with a more peaceful stay. Kind regards, Tatiana Mayan Team Leader

Dear Adel, Thank you so much for your wonderful review! We’re delighted to hear that you found our reception team friendly, accommodating, and kind throughout your stay. It’s also lovely to know that our breakfast team were attentive and able to accommodate your request for a non-pork sausage. We’re especially grateful for your kind words about Mrs. Patricia. We will be sure to pass on your regards and let her know how much you appreciated her outstanding service. Recognition like this means a great deal to our team. We’re pleased that you also enjoyed our convenient location, and we hope to have the pleasure of welcoming you back again soon! Kind regards, Tatiana Mayan Team Leader

Dear Corin, Thank you so much for taking the time to share your detailed feedback. We’re delighted to hear that you had a pleasant stay and found our staff helpful and friendly. It’s also great to know that you enjoyed the breakfast and felt that the hotel offered good value. We really appreciate your practical suggestions regarding the room storage. As an ibis hotel, we do have specific brand standards and requirements regarding the room layout, furniture, and décor, which are designed in line with the company’s overall concept. However, we certainly understand your suggestion regarding the addition of coat hooks near the door and will take your comments on board. We also appreciate your feedback about the curved-edge bedside tables and understand how frustrating it can be when items slide onto the floor. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back again in the future! Kind regards, Tatiana Mayan Team Leader

Dear Mr Braisby, Thank you for taking the time to express your disappointment regarding the way the payment for your stay was handled. While we are sorry for the inconvenience caused, we believe that the matter had been resolved amicably so we were quite shocked to received such negative feedback and scoring. As you mentioned, you selected a pre-paid rate at the time of booking which should have been paid for during the booking process. When you arrived for your four-nights stay, we explained that the payment was missing. You then showed us an automated payment confirmation. As a good will gesture, the two brilliant & helpful Receptionists decided to still check you in and investigate the situation further at a later time rather than making you wait while the issue was being resolved. Since we were still unable to trace your payment, we had hoped to discuss the matter directly with you at check-out. Unfortunately, this wasn't possible as you dropped your key in the check-out box and left promptly for the train station. Consequently, the only alternative was to contact you by e-mail with our findings and request a copy of your bank statement as proof that the payment had been taken. We also explained that an unforeseen technical issue may have occurred during the online payment process. You subsequently confirmed by e-mail that the payment wasn't showing on your bank account and agreed to settle the outstanding balance. Thanks again for your feedback and we hope that our comments have helped clarify the overall situation and will encourage you to reconsider your review and rating. We nevertheless hope to have the opportunity to welcoming you back in the future for a smooth and hassle-free time. Regards, Tatiana Mayan Hotel Team Leader

Dear Steven, Thank you for taking the time to share your feedback, and most importantly, thank you for your loyalty and for choosing to stay with us regularly over the past 15 years. We truly appreciate your continued support. We’re sorry to hear that your check-in took longer than expected. Although online check-in can save some time, guests are still required to visit the reception desk upon arrival so that we can complete any outstanding payment requirements, verify the details, and provide the room key. We understand this may not have been clear, and for future stays, you may find it more convenient to simply complete the check-in process at reception. Regarding your welcome drink, as a Silver member, you can redeem your welcome drink voucher at any time during your stay through the app. Our bar is open for alcoholic beverages from 11:00am to 2:00am, while soft drinks are available 24/7. We’re sorry if this was not clearly explained to you upon arrival. Had you mentioned it to our team during your stay, we would have been happy to assist you and arrange your welcome drink. We hope that, apart from these points, you enjoyed your stay. Once again, thank you for your incredible loyalty over the past 15 years. It is always a pleasure to welcome you, and we look forward to seeing you again on your next visit! Kind regards, Tatiana Mayan Team Leader

Dear Mark, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our fast check-in process and found the room modern and comfortable. We appreciate your comment regarding the bathroom and understand that it could benefit from a refresh. Your feedback is valuable to us and will be shared with our team as we continue to look at ways to improve our facilities. Thank you again for your review, and we hope to have the pleasure of welcoming you back again in the future! Kind regards, Tatiana Mayan Team Leader

Dear Kim, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our great location. We’re very sorry to hear about the issues you experienced with the kettle, window ledge, and towels. These are certainly not the standards we aim to provide. Had these matters been brought to our attention during your stay, we would have been more than happy to address them immediately and do our best to resolve them for you. For future reference, each room is provided with two bath towels and a bath mat, and additional towels are available upon request should you require them. We appreciate you bringing these concerns to our attention, even after your stay, and will share your comments with our housekeeping team. We wish you safe travels and hope you find accommodation in the future that better meets your expectations. Kind regards, Tatiana Mayan Team Leader

Dear Richard, Thank you for taking the time to share your detailed feedback with us. We’re pleased to hear that you enjoyed our convenient location, appreciated the vegan breakfast options, and found our staff friendly and helpful. We’re very sorry, however, to hear about the issues you experienced with the room, particularly the toilet door and curtain not closing properly. We also sincerely apologise for the difficulty with the main door. We take matters relating to room security very seriously, and we will ensure that these issues are brought to the attention of our maintenance team for immediate attention. Thank you again for bringing these matters to our attention. Your feedback is very valuable to us, and we hope to have the opportunity to welcome you back and provide you with a much more comfortable and hassle-free stay. Kind regards, Tatiana Mayan Team Leader

Dear Tony, Thank you for your lovely feedback! We’re pleased to hear that you had a good stay with us and that we could provide a comfortable experience for your one-night visit. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again in the future! Kind regards, Tatiana Mayan Team Leader

Dear Mary, Thank you so much for your lovely feedback! We’re delighted to hear that you had a very pleasant stay and enjoyed our convenient location. It’s wonderful to know that our staff were friendly and helpful throughout your visit. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon! Kind regards, Tatiana Mayan Team Leader

Dear Mark, Thank you so much for your lovely feedback! We’re delighted to hear that our friendly and helpful team made your stay easy and hassle-free. It’s also wonderful to know that you enjoyed our breakfast and were pleased with the variety and quality on offer. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon! Kind regards, Tatiana Mayan Team Leader

Dear Fran, Thank you so much for your fantastic review! We’re absolutely delighted to hear how much you enjoyed your stay and that we’ve become your new favourite hotel in Manchester. It’s wonderful to hear that our team made you feel so welcome, particularly our reception colleague who was able to provide you with helpful recommendations and information about Manchester. We’re also pleased that you enjoyed the room amenities, comfortable bed, large TV, free Wi-Fi, and the cleanliness and freshness of both the room and bathroom. We’re thrilled that you enjoyed our breakfast and were impressed with the variety, quality, and temperature of the hot food. We’ll be sure to pass your kind comments on to our breakfast team, who will be delighted to know their hard work and welcoming smiles were appreciated, especially during a busy service. And thank you for the lovely compliment about the fresh scent throughout the hotel! We’ll have to keep our little secret about the air freshener for now! Your recommendation means a great deal to us, and we’re so pleased to hear that you’ll be returning. We can’t wait to welcome you back to Manchester again soon! Kind regards, Tatiana Mayan Team Leader

Dear Kim, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our staff friendly, your room comfortable, and that our night team were particularly helpful and welcoming. We’re also glad you enjoyed the breakfast and found it hot and fresh, even when arriving later. We’re very sorry, however, that the cleanliness of your room and bathroom did not meet our usual standards. The dirty area around the toilet, empty shampoo bottles, dusty mirror, and dusty furniture should have been addressed before your arrival. We sincerely apologise for these oversights and will share your comments with our housekeeping team to ensure greater attention to detail. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to provide you with a cleaner and more enjoyable stay on your next visit. Kind regards, Tatiana Mayan Team Leader

Dear Maimuna, Thank you so much for your lovely feedback! We’re delighted to hear that you found your stay very comfortable and clean, and that you appreciated the privacy and regular housekeeping service. It’s also wonderful to know that you enjoyed the bathroom facilities and the extra toiletries provided. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back again soon! Kind regards, Tatiana Mayan Team Leader

Dear Debra, Thank you so much for your wonderful feedback! We’re delighted to hear that you found the hotel exceptionally clean and comfortable, and that you enjoyed our brilliant location. It’s fantastic to know that you had a lovely stay and were particularly pleased with the comfortable mattress and pillows. We’re also thrilled to hear that you would choose to stay with us again, whether in Manchester or at another location. Thank you again for your kind words and support. We look forward to welcoming you back again soon! Kind regards, Tatiana Mayan Team Leader

Dear Aidan, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location, found your stay comfortable and affordable, and appreciated the friendly service from our team. It is wonderful to know that you felt our hotel offered excellent value for its location. We also appreciate your understanding regarding parking. As you mentioned, complimentary parking can be difficult to provide in a central location, but we hope the convenience of our location made up for this. Thank you again for your kind review. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Tatiana Mayan Team Leader

Dear Monica, We are sorry to hear that you were disappointed with the housekeeping service during your five-night stay. We have looked into the matter, and it came to our attention that the Do Not Disturb (DND) sign was left on your door several times during your stay. This indicates to our housekeeping team that the room should not be serviced. We also understand that you requested fresh bedding later in the evening, after our housekeeping team had finished for the day. Our 24-hour Reception team was happy to assist and provided you with the requested linen and room supplies. We are therefore disappointed that you did not raise any concerns with our Reception team during your stay, as we would have been more than happy to assist and resolve the matter at the time. We always encourage our guests to speak with us during their stay so that we have the opportunity to address any concerns and ensure a more comfortable experience. Nevertheless, we appreciate your feedback and will take it into consideration as we continue to improve our service. We hope you will find accommodation that better suits your expectations in the future. Kind regards, Tatiana Mayan Team Leader