Novotel Southampton 4 stars

Customer review rating (ALL Rating) 4.3/5 1,160 reviews

Novotel Southampton - Image 1
Novotel Southampton - Image 2
Novotel Southampton - Image 3
Novotel Southampton - Image 4

Description

Hotel extras

  • City centre location close to Southampton train station and cruise terminals

  • Onsite car park

  • Leisure facilities including a gym

  • Family and pet-friendly room options

  • Modern restaurant serving breakfast, lunch and dinner

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Southampton

1 West Quay Road
SO15 1RA SOUTHAMPTON
United Kingdom

GPS:50.904846, -1.414687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,160 reviews

TripAdvisor Rating  3.8/5  2,546 reviews

Customer review rating 4.5/5

Steve G. Solo - Confirmed reviews ALL

Checked in midday, nice and easy, had a coffee in the lovely bar area, then unpacked. Lovely clean room, with large, comfortable bed, had a great nights sleep.

Dear Guest, Thank you for your kind review! We’re so pleased you enjoyed the friendly service, clean room, comfy bed, and our central location. Glad you had a great night’s sleep and an easy check-in—hope to welcome you back again soon! Best wishes, Kateryna Novotel Southampton

Customer review rating 3.5/5

Yi-en L. Solo - Confirmed reviews ALL

Staff were really nice, the toilet was broken but quickly fixed, however the light was dim and I found out later in the day that I got bitten by bugs all over my neck and chest, not sure if it was in the hotel though. Curtains are dirty, the exhaust fan of the barhroom was really loud and high pitched.

Dear Yi-En L., Thank you for taking the time to share your feedback and for your kind words about our staff. We’re glad we were able to address the toilet issue promptly. We have since investigated the room you stayed in thoroughly and found no signs of bed bugs or other infestations. That said, we understand how concerning your experience must have been and appreciate you bringing it to our attention. Your comments regarding the lighting, curtains, and bathroom exhaust fan have also been noted and shared with our teams for review and improvement. We truly value guest feedback as it helps us improve, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Sincerely, Angie

Customer review rating 2.0/5

Wil G. Business - Confirmed reviews ALL

Hotel is in desparate need of renovation. Stains everywhere, old bathroom, mold in corners bathroom, old mattress. Reasonable breakfast.

Customer review rating 3.5/5

Nigel B. Families - Confirmed reviews ALL

Easy check-in Friendly staff Rooms outdated Carpets in rooms/hallway extremely dirty/soiled/stained

Dear Nigel B., We very much appreciate your comments regarding your stay at the Novotel Southampton. Thank you for taking the time to share your feedback. We’re glad to hear you found the check-in process easy and our staff friendly. We’re sorry to learn that the condition of the rooms and carpets did not meet your expectations. Cleanliness and comfort are very important to us, and your comments have been taken into consideration. We appreciate your input, as it helps us improve the experience for future guests. Sincerely, Angie

Customer review rating 1.5/5

John G. Friends - Confirmed reviews ALL

Room was clean/warm. Nothing else though. Uninviting, dated and not a nice place to be. Ancient small screen non-smart television in the room and bright white lighting which is just awful.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 798 reviews 9.4/10 Location
  • 1,193 reviews 5.9/10 Room
  • 1,015 reviews 8.5/10 Service
  • 16 reviews 5.6/10 WiFi
  • 641 reviews 5.2/10 Comfort
  • 415 reviews 7.2/10 Breakfast
  • 407 reviews 6.6/10 Cleanliness
  • 284 reviews 5.3/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Southampton