Novotel Southampton 4 stars

Customer review rating (ALL Rating) 4.1/5 1,653 reviews

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Description

Hotel extras

  • City centre location close to Southampton train station and cruise terminals

  • Onsite car park

  • Leisure facilities including a gym

  • Family and pet-friendly room options

  • Modern restaurant serving breakfast, lunch and dinner

Our accommodation(s)

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Hotel location

Novotel Southampton

1 West Quay Road
SO15 1RA SOUTHAMPTON
United Kingdom

GPS:50.904846, -1.414687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE PORTSIDE TABLE

Discover a culinary gem nestled within Novotel. The Portside Table is a haven for food enthusiasts. Immerse yourself in a world of delectable flavors, where skilled chefs craft culinary masterpieces with passion and creativity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,653 reviews

TripAdvisor Rating  4.0/5  2,465 reviews

Family Peppa World

TripAdvisor rating 4.0/5

cj J TripAdvisor review

Stayed here as part of the Peppa Pig world short breaks with my two daughters, the breakfast was lovely, kids thoroughly enjoyed as they had a pancake machine and a Nutella machine! Lovely breakfast, tasty and well cooked, huge variety to choose from. Coffees lovely. Pool was warmer than most of the kids pools I've been to which is a plus, reception gives you towels each time you visit the pool so no need to take your own, and there is a very large disabled toilet and shower which we used to change in after swimming. We had a room at the back, could hear traffic but wasn't disturbed by it. Lovely friendly staff. Shopping centre and food places nearby within walking distance, not far from peppa land. Was a lovely stay. Would stay again.

Close to Cruise Port

TripAdvisor rating 3.0/5

NorthStar609191 TripAdvisor review

We stayed here for the proximity to the cruise port. It is very close to the port and the front desk arranged for the taxi service which was very prompt (10 pounds) to take us to the port. I do not recommend walking to the port from the hotel as it is a busy road. The room itself was clean and very basic. There is no air conditioning and 1 small desk fan. The hotel is within walking distance to a McDonalds and TGIF within the same parking lot as the hotel. The hotel staff was courteous and check-in was easy.

Choose your room carefully

Customer review rating 2.0/5

Glenn Families - Confirmed reviews ALL

Although not a complete disaster, this was the worst experience we’ve had at Novotel Southampton. We were at the rear of the hotel, overlooking a police or ambulance station. Multiple times throughout the night we were awoken by sirens. A very disturbed night without sleep. Upon checkout, we were not asked if everything was ok and I felt that mentioning to the lady who checked us out wasn’t remotely interested anyhow. We’ve stayed at Novotel Southampton many times without a problem but I won’t risk it ever again.

Dear Glenn H., Thank you for taking the time to share your feedback with us. we are very sorry to hear about your recent experience at Novotel Southampton. We strive to provide a comfortable and pleasant stay for all our guests, and it is disappointing to learn that we fell short during your visit. Please accept our sincerest apologies for the disturbances caused by the sirens and for the lack of engagement from our staff at checkout. This is not the standard of service we aim to provide, and we assure you that your comments will be shared with our team to address these issues and prevent them from happening in the future. For any future stay please let one our reception staff know so we are able to help you move into a abetter room away from police station We value your loyalty and the many times you have chosen to stay with us. we hope you will reconsider and give us another opportunity to provide you with the excellent experience you have come to expect from Novotel Southampton. Sincerely, Angie

Well located

Customer review rating 4.5/5

Ian Couples - Confirmed reviews ALL

Comfortable hotel with easy parking. Ideally situated between the cruise terminal, where our friends arrived, and the city centre and railway station which we also visited. Staff were friendly. Certainly I would consider staying here if we returned to Southampton.

Dear Ian S., Thank you for your review. We are pleased you enjoyed your visit with us and hope we have the opportunity to welcome you back again in the future. Kind regards, Maëva Latchoumanin Front desk Team Member Novotel Southampton

Well located to cruises

Customer review rating 5.0/5

William S. Couples - Confirmed reviews ALL

Pleasant stay, close to other eating options, train station.

Dear William S., We very much appreciate your comments regarding your stay at the Novotel Southampton. We're delighted to hear you enjoyed your stay and found our location convenient for cruises, dining, and the train station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angie

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Other web-users rate our hotel

  • 745 reviews 9.2/10 Location
  • 1,332 reviews 5.3/10 Room
  • 1,125 reviews 8.2/10 Service
  • 18 reviews 5.6/10 WiFi
  • 685 reviews 4.6/10 Comfort
  • 529 reviews 7.5/10 Breakfast
  • 508 reviews 5.8/10 Cleanliness
  • 350 reviews 6.2/10 Food

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