Novotel Southampton Hotel 4 stars

Check in was great. Iwona and giggs were most helpful. There was also a blonde Portuguese lady, cannot remember her name, who went out of her way to make my stay memorable

Having stayed at the Mercure Dolphin over the past 10 years but when we tried to book for 22nd December 2019 were told it was fully booked so they transfered the call to Novotel. We always have the full cruise package at the Dolphin so expected the same package as both are Accor hotels. We were informed at the reception desk that the taxi service was included only to the embarkation and we would have to pay for the taxi back to the Novotel. On arrival at the port the taxi driver asked for £8.10 We said it was included in our cruise package but he insisted on being paid. Also on our return we had to pay taxi . We feel we were miss sold the cruise package . On our return to the car on the 5th. January 2020 we were horrified to find a large amount of broken glass both sides and under the car. On arrival we were shocked to be asked for further identification as we were not deemed to be British. We have Isle of Man passports that state we are British Citizens. So we did not feel welcome.

We have stayed in the Novotel Southampton on a number of occasions and have always had a good experience . On this occasion my wife left an outfit in the room that we didn't discover until we came back from our cruise of which I then contacted the hotel and spoke with Claudio the dayshift manager who couldn't have been more helpful , he phoned me back to say that the outfit was there and made all the arrangements to post it back which we received 2 days later which was brilliant service from him and his team .

I always stay in the Accor Group hotels as you get a quality service right from the front desk , reception , bar and restaurant and the rooms are of a high standard clean and comfortable which is key to a good night stay for business or pleasure .

Have stayed at this hotel on quite a few occasions now, usually pre-book breakfast but this has become a waste of time. The hotel has become food wastage aware, which I agree with, but their answer to this is don't put any out!! £10 per person for an extremely limited selection and amount. 6 people waiting for hot food and 5 sausages made available, 10-15 mins before anything topped up or totally just ignored. Shortages and no shows all the time.There is a board proudly displayed in the dining room showing the amount of wastage on the average plate the day before 127gms - it never changed for each of the 3 days we stayed. Hotel is average but breakfast is an unfortunate joke.

Huge disappointment at check-in to discover my reservation was cancelled so had to book another hotel at the middle of the night. Worst internet connection for quite a long time and I do travel around.. Otherwise the hotel was pretty good but such basic issues need to be organized in reliable way.

good

As stated a very enjoyable comfortable stay. Have always stayed at this hotel whilst in Southampton.

From check in to check out we were looked after amazingly

A peaceful n decent place to stay in and feel quite comfortable as a whole.

A great welcome , good service, excellent food, clean room.

We found the staff very helpful on the desk and enjoyed a terrific breakfast.

stayed for 1 night. Hotel was clean and tidy, staff were extremely helpful. If I visited Southampton again, I would choose this hotel to stay at.

Loved the stay at Novotel Southampton! Travelled from east london was a easy drive and everything such as shops and resturants were soo close! Had a good access to pool and gym facilities which my partner loved! Overall had a great time at Novotel! X

Warmly welcomed at check in. Some unexpected touches as it was my husband’s birthday. Breakfast was delicious. Thank you very much for a great stay - we will definitely be back and highly recommend you!