Novotel Southampton Hotel 4 stars

Name: Novotel Southampton
Address: SOUTHAMPTON, S015 1RA, UNITED KINGDOM
Telephone: (+44)2381/072800
Rating: 4.2

Customer review rating 4.2/5 7,515 reviews

ALLSAFE approved hotel

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+ 22 Services

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Novotel Southampton Hotel

Hotel that makes every moment matter

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Patina FARNHAM, Hotel Manager

Conveniently located in the heart of Southampton city centre, the 4-star Novotel Southampton hotel is the perfect base for guests looking to explore. Overlooking the historic port and just 450 yards from Southampton Central Rail Station, there's plenty of transport links to get around. After a day of sightseeing, guests can enjoy a dip in the indoor heated pool while the kids can keep themselves entertained with the lobby computer games.

Hotel extras

Central location, with plenty of nearby transport links, 1 km from Red Funnel Ferry Port
Leisure facilities, including gym, sauna and heated pool. Work area, Free Wifi, 32-inch TV
Wedding facilities capable of accommodating 330 guests
Elegant, modern restaurant, relaxed dining, Lavish hot breakfast buffet with pancakes
10 meeting and banquet rooms, capable of holding 500 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Private outdoor parkingPaying
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowedPaying
100% non-smoking hotel
Languages spoken at the hotel
- English
- Spanish
- French
- Polish
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PMPaying
Electric car recharging units
Shoe shine machine
Currency exchange

Indoor heated pool
Fitness centre
Sauna

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 06:00-24:00
- Opening hours : Week-end 06:00-24:00

10 meeting room(s)
Web Corner on a Mac
Copy/print service available

Hotel location

Novotel Southampton

1 West Quay Road
S015 1RA
southampton
united kingdom

Tel: +442381072800

Fax: (+44)2380/222158

Contact email :

Check-in from 14h00

Check out up to 12h00

SOUTHAMPTON COACH STATION :

By plane
EASTLEIGH At 11.26km / 7 miles
By plane
LONDON HEATHROW At 112.64km / 69.99 miles
By boat
RED FUNNEL - TOWN QUAY At 1km / 0.63 miles
By car
M 27 JUNCTION 3 At 4.83km / 3 miles
By train
CENTRAL STATION At 0.4km / 0.25 miles

GPS :50.904846, -1.414687

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Queen bed + convertible Sofa

Max. number of persons: 4
Area: From 21 m² / 226 sq ft

Business Desk
Bathroom products
Iron

Superior Room with Queen bed + convertible Sofa

Accessible room

Max. number of persons: 3
Area: From 21 m² / 226 sq ft

Business Desk
Bathroom products
Iron

Executive Room 1 Queen bed + convertible Sofa

Max. number of persons: 4
Area: From 21 m² / 226 sq ft

Business Desk
Bathroom products
Iron

MyRoom by Ady: Cruise and Heritage room.

Max. number of persons: 4
Area: From 21 m² / 226 sq ft

Business Desk
Bathroom products
Iron

MyRoom by Georgiana: Vintage Floral room

Max. number of persons: 4
Area: From 21 m² / 226 sq ft

Business Desk
Bathroom products
Iron

MyRoom by Agnieszka: Forest room

Max. number of persons: 4

Business Desk
Bathroom products
Iron

Rooms

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel. Closed down right now, pub is serving food.

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 10
Maximum size: 504 m²
Maximum capacity: 500 people
Maximum banquet capacity: 400 people

Find out more

Very well accomadated

Jay Business - 20/01/2021 Confirmed reviews ALL

10 out of 10

Dear Keith John G., We very much appreciate your comments regarding your stay at the Novotel Southampton. I am glad you enjoyed your stay with us. I hope the next stay as good just as the last one for yourself. I will pass your positive comments onto the right team. Kind Regards Benjamin Plumb Guest Relations Novotel Southampton

Very good stay

R. Business - 18/01/2021 Confirmed reviews ALL

I stayed at NOVOTEL Southampton for one night due to essential travel for work. The entrance was clean and inviting (in this difficult time) and the staff were masked, helpful and cheerful. The room was extremely clean. There was still a choice for food of which I only required breakfast. The next morning, I was very surprised to answer the door (exactly on time) to a lovely lady, masked and gloved, with a tray of fresh breakfast, coffee and orange juice on crockery. I was expecting a takeaway bag so this was a fantastic surprise.

Dear Connie R., We very much appreciate your comments regarding your stay at the Novotel Southampton. I am glad you enjoyed your stay at the Novotel Southampton, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services especially with the enjoyment of your breakfast Sincerely, Benjamin Plumb Guest Relations

Jep Business - 14/01/2021 Confirmed reviews ALL

Feels like home

Dear Jeffry S., Thank you for taking the time to tell us about your stay. It is always a pleasure to receive nice feedback about your stay., I am sure Josue will be happy to read it. We hope to see you soon in our hotel. Kind regards Iwona Kowalczyk Novotel Southampton

Cold room

Chris F. Couples - 13/01/2021 Confirmed reviews ALL

The reception was fine and the hotel is clean but showing its age somewhat. The main issue was that the room was cold and the panel heater did little to alleviate this. The bed was comfortable but the duvet was a bit small so I got a cold back. Food was just about OK but acceptable under the current conditions but the cereal came with no milk.

Dear Chris F., We very much appreciate your comments regarding your stay at the Novotel Southampton. Please accept my full apology that air cooling system made for you inconveniences. Unfortunately our system need a little bit more time to catch up the right temperature whilst temperature outside is dropping off quite quick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do hope see you once again in near future. Kind Regards Iwona Kowalczyk Novotel Southampton

Too noisy

Julian R. Business - 07/01/2021 Confirmed reviews ALL

I was kept awake all night by the noise of containers being shifted in the container yard opposite next to the police station. No sleep !

Dear Julian R., Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am really sorry for the inconvenience caused by the noise. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do hope, this experience will not deter you coming back to Novotel Southampton and hope that you will give us the opportunity to better serve you in the near future Kind regards Iwona Kowalczyk Novotel Southampton

Good hotel

Mahamed G. Business - 04/01/2021 Confirmed reviews ALL

Good stay

Dear Mahamed G., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our Food & Beverage team regarding food and drinks. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iwona Kowalczyk Novotel Southampton

Good stay considering the tiers in force.

David T. Couples - 27/12/2020 Confirmed reviews ALL

Felt safe. Easy access to room, with minimal contact with others. Asked that the room was not serviced, but replaceable items were easily obtained, safely.

Dear David T., Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind regards Iwona Kowalczyk Novotel Southampton

Enjoyable stay

Richard P. Families - 26/12/2020 Confirmed reviews ALL

Even with the covid restrictions, hotel very organized, just slightly lacking on the time on room service. Nice hotel, would go back

Dear richard P., Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind Regards Iwona Kowalczyk Novotel Southampton

Good stay

Stephen W. Friends - 22/12/2020 Confirmed reviews ALL

Good stay good location good size rooms comfy bed

Dear Stephen w., Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind regards Iwona Kowalczyk Novotel Southampton

Excellent location for Railway station, Port and City Centre

Colin Couples - 20/12/2020 Confirmed reviews ALL

We only had a short stay due to the COVID 19 restrictions but was very impressed by the level of cleanliness and efficiency.

Dear Colin R., Thank you for taking the time to tell us about your stay. It is always a pleasure to receive nice feedback about your stay., I am sure Reception and breakfast team will be happy to read it. We hope to see you soon in our hotel. Kind regards Iwona Kowalczyk Novotel Southampton

OK, but executive room did not have all the amenities listed on website

Virginia S. Business - 18/12/2020 Confirmed reviews ALL

Stayed in an executive room for one night on a necessary trip during the COVID crisis. Room was clean and staff were very pleasant. Room service for breakfast and dinner was fine. I had booked an executive room which did not have the Nespresso machine, bathroom, slippers, newspaper, iron and ironing board as advertised. This was a pity as I wouldn't have spent the extra had I known. The hairdryer also did not work, which the staff were very apologetic about but would expect these things to be checked.

Dear Virginia S., Thanks for taking the time to tell us about your experience and for your positive remarks. We are sorry that your experience did not entirely meet your expectations. Please accept our apologies for the service issues experienced. In order to guarantee the safety of both our customers and staff during the current health crisis, we did not hesitate to implement a series of service changes. These certainly influence the way we operate and serve our guests. We understand that changes, in areas such as our room have led to disappointment.During the Covid19 we remove everything from the rooms.iron and iron board i on request and also breakfast menu we provide at reception, Again, please accept our apologies if these were not accurately communicated before and during your stay. We have taken note of your observations. These will be discussed during our usual meetings so that, in line with our ALL Safe H&S measures, improvements to our services can be made. Thank you for your kind words about our team, We hope that we can welcome you back and restore your faith in the hotel. Kind Regards Iwona Kowalczyk Novotel Southampton

Wonderful

Alan Couples - 18/12/2020 Confirmed reviews ALL

I had a great night, my room was really perfect, great price, the staff friendly, approachable, helpful and knowledgeable. Room service second to none too. I will definitely be back really soon.

Dear Alan H., Thank you for your excellent feedback, we are so pleased you enjoyed your recent stay and we look forward to welcoming you back soon, Kind Regards Iwona Kowalczyk Novotel Southampton

Great stay

David K. Couples - 18/12/2020 Confirmed reviews ALL

The staff were very friendy

Dear David k., Thank you for taking the time to tell us about your stay. It is always a pleasure to receive nice feedback about your stay., I am sure team will be happy to read it. We hope to see you soon in our hotel. Kind regards Iwona Kowalczyk Novotel Southampton

Brilliant location

Harry C. Families - 17/12/2020 Confirmed reviews ALL

We booked into your Ibis hotel but was upgraded to the Novotel what a nice surprise we enjoyed every minute until we where woken up by the fire alarm but it didn’t spoil our stay to much

Dear Harry C., Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind regards Iwona Kowalczyk Novotel Southampton

Good hotel for an overnight stay

Anonymous Business - 17/12/2020 Confirmed reviews ALL

Good hotel, paid for an executive room but didn’t get any of the in room benefits so had to spend time at reception to resolve. The rooms are the same so wouldn’t pay the extra in the future. Due to covid there were some changes, wasn’t informed fully especially as the gym was pre book only for 20 minutes which is not great. Breakfast was impressive though really good eggs benedict.

Dear croucher m., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Please accept my full apology Sincerely, Kind regards Iwona kowalczyk Novotel Southampton

Nice stay even with the restrictions

Ranabe Couples - 15/12/2020 Confirmed reviews ALL

Service was really good, like a few more people have mentioned, the room needed a little bit of an update, the guy at breakfast who took our order and was serving was amazing and definitely needs to have some recognition. I felt really bad for him as he could have done with another member of staff. But I would still recommend. Staying again

Dear Ranabe C., Thank you for taking the time to tell us about your experience at the Novotel Southampton. I am very sorry to see you disappointed with the room. Your constructive comments are important for us and will help us to improve and push for some refurbishment in the hotel. Keeping our room is a priority and we work on a daily basis to improve our quality. It is always a pleasure to receive nice feedback about your stay., I am sure Brian will be happy to read it. I hope we can welcome you back to Novotel Southampton in the future. Kind Regards Iwona Kowalczyk Novotel Southampton

Amazing stay amazing staff very welcoming

Beth M. Friends - 14/12/2020 Confirmed reviews ALL

Our stay was amazing the staff where very welcoming and the room where amazingly spacious lovely hotel overall

Dear Amy W., Thank you very much for taking the time to give us your feedback. It is such a pleasure to read that you felt welcome thanks to the team and I am sure they will be so happy to read your comment. We hope to see you really soon in our hotel. Kind Regards Iwona Kowalczyk Front Office Team Leader Novotel Southampton

Good Stay

Fiona Couples - 14/12/2020 Confirmed reviews ALL

The rooms were clean and comfortable. Staff helpful and attentive. Facilities all in working order. One issue is the noise level of the main road outside. Other than that perfect stay.

Dear Fern B., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about noise from the main road, Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iwona Kowalczyk Novotel Southampton

Pleasantly surprised

Rachael Families - 12/12/2020 Confirmed reviews ALL

Our room was very comfortable and suited us for the one night stay. We had a private 20min pool session which felt very safe and the water was warmer than a lot of hotels. The staff at breakfast were excellent, very attentive and friendly, and they were very careful once I explained my son had allergies. Overall it exceeded our expectations

Dear Rachael, Thanks for taking the time to give us feedback about your stay and for your kind observations about our services and staff. We will share your feedback with our team as I am certain it will serve as encouragement and motivation to continue to provide our guests with great service. We are delighted that you had a great time staying with us. We look forward to welcoming you back soon. Kind regards, Josue Poeira Guest Experience Manager

Not very happy

Mr T. Couples - 11/12/2020 Confirmed reviews ALL

Heating not working had to wait some time. For a heater which wasn't that good NO PHONE in the room fire alarm went off could not find out why we were given a disabled access room which we didn't need but why have a disabled room on the 4 th floor. Especially when the fire alarm went off an you are not supposed to use the lift very very poor So I would not book with you again

Dear Mr T., Thanks for taking the time to tell us about your stay. We are very sorry that we have let you down and that our services did not meet your expectations. Please accept our apologies for all issues experienced. We will be discussing your concerns with our teams to ensure such problems do not happen again. Our maintenance team has been made aware of the heating problem reported and will take prompt action in ensuring it gets fixed. If you would like to discuss your experience further, please do not hesitate to email me at h1… We hope we can have the opportunity to welcome you back in the future and restore your faith in the hotel. Kind regards, Josue Poeira Guest Experience Manager

Our most recent 20 reviews

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