Novotel Southampton Hotel 4 stars

No problems. Friendly staff. Sensible covid procedures.

The hotel as a whole was very nice and the staff were very pleasant and very helpful and would definitely return back to the hotel

I was well looked after with the team of staff, I felt welcomed it was a nice stay for me, their breakfast was the best

Excellent stay, very clean and brilliant covid Protection. Helpful, friendly and polite staff. Big spacious rooms. Sanitizer station at each lift point . Comfortable bed and temperature with a great choice of tv channels. Room service was polite, quick and friendly. One thing I will say is room service is a little expensive. The £15 deluxe bar burger and fries looked more like a £4 McDonald's burger and fries. £12.50 for the breakfast was steep too. Considering normally would be a buffet breakfast, there was more plate then food. Had no orange juice and was near cold when it arrived. Also having a cup of coffee poured at the door rather then being given a small pot of coffee to make your own was disappointing. Over all I rate my stay 10 out of 10 as I wasn't there for the food. If I was to include food and my stay I would drop to an 8 out of 10 but the staff, the room and the stay its self was spot on.

Friendly, kind and helpful staff are so important during a lock down because they're the only people you meet when you're working away. Thank you for making away more pleasant.

I originally booked for the Ibis Budget, in the same location, there was no note on the site, or when confirmation of booking came back, that this hotel was not in use. A sign on one door noted that MAIL should go to the Novatel hotel, so I went there to enquire. The hotel has made great efforts, better than many, to cater to its guests, and the staff were most helpful. The cost of parking was a little high at £10 per night, but that is only slightly above average nowadays. I can say that the rooms were good, but not exactly soundproof and I was kept awake until gone midnight by the guests next door when I had scheduled a wake at 04:00. The second night was much better. with only the heavy-footed guests above making noise. All in all, a good stay, during the lockdown, better than most of the hotels I have had to stay in this last year.

Staff are helpful, hotel is very clean.

Very cold room , got little sleep. Outside of that , helpful staff and a lovely clean room.

10 out of 10

I stayed at NOVOTEL Southampton for one night due to essential travel for work. The entrance was clean and inviting (in this difficult time) and the staff were masked, helpful and cheerful. The room was extremely clean. There was still a choice for food of which I only required breakfast. The next morning, I was very surprised to answer the door (exactly on time) to a lovely lady, masked and gloved, with a tray of fresh breakfast, coffee and orange juice on crockery. I was expecting a takeaway bag so this was a fantastic surprise.

Feels like home

The reception was fine and the hotel is clean but showing its age somewhat. The main issue was that the room was cold and the panel heater did little to alleviate this. The bed was comfortable but the duvet was a bit small so I got a cold back. Food was just about OK but acceptable under the current conditions but the cereal came with no milk.

I was kept awake all night by the noise of containers being shifted in the container yard opposite next to the police station. No sleep !

Good stay

Felt safe. Easy access to room, with minimal contact with others. Asked that the room was not serviced, but replaceable items were easily obtained, safely.