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Novotel Southampton Hotel 4 stars

Customer review rating 4.2/5 7,187 reviews
Novotel Southampton
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Central location, with plenty of nearby transport links, 1 km from Red Funnel Ferry Port

  • Leisure facilities, including gym, sauna and heated pool. Work area, Free Wifi, 32-inch TV

  • Wedding facilities capable of accommodating 330 guests

  • Elegant, modern restaurant, relaxed dining, Lavish hot breakfast buffet with pancakes

  • 10 meeting and banquet rooms, capable of holding 500 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Currency exchange
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Southampton

1 West Quay Road
S015 1RA
southampton
united kingdom

Tel: +442381072800

Fax: (+44)2380/222158

Contact email

Check-in from 14h00

Check out up to 12h00

  • SOUTHAMPTON COACH STATION :  

  • By plane

    EASTLEIGH At 11.26km / 7 miles

  • By plane

    LONDON HEATHROW At 112.64km / 69.99 miles

  • By boat

    RED FUNNEL - TOWN QUAY At 1km / 0.63 miles

  • By car

    M 27 JUNCTION 3 At 4.83km / 3 miles

  • By train

    CENTRAL STATION At 0.4km / 0.25 miles

GPS :50.904846, -1.414687

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 21m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
Accessible room

Superior Room with Queen bed + convertible Sofa

  • Max. number of persons: 3
  • Area: From 21m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Executive Room 1 Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Area: From 21m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

MyRoom by Ady: Cruise and Heritage room.

  • Max. number of persons: 4
  • Area: From 21m²
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

MyRoom by Georgiana: Vintage Floral room

  • Max. number of persons: 4
  • Area: From 21m²
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

MyRoom by Agnieszka: Forest room

  • Max. number of persons: 4
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 504 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Southampton

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,187 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,170 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good stay

Customer review rating 4.2/5

Tiffany Business - 11/02/2020 Confirmed reviews ALL

front of house staff really helpful restaurant is good the room is quite comfortable except the heating is not up to standards, however we are allowed to use a separate heater which is good.

Dear Yan Pui T., We very much appreciate your comments regarding your stay at the Novotel Southampton. Please accept my full apology that air cooling system made for you inconveniences. Unfortunately our system need a little bit more time to catch up the right temperature whilst temperature outside is dropping off quite quick. Once again I would like to truly apology and I do hope see you once again in near future. Kind Regards Iwona Kowalczyk Guest relations Novotel Southampton

Comfortable stay

Customer review rating 4.2/5

Barbara D. Friends - 10/02/2020 Confirmed reviews ALL

Arrived early and was allowed access to the pool which was very relaxing, room was spacious and comfortable, had a very nice 3 course meal and breakfast was very plentiful

Dear Barbara D., Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

good stay

Customer review rating 4.2/5

Anonymous Business - 10/02/2020 Confirmed reviews ALL

excellent service 7 friendly staff

Dear Dennis s., Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

Good stay!

Customer review rating 4.2/5

Koen Business - 08/02/2020 Confirmed reviews ALL

Always happy to be here!

Dear koen K., We very much appreciate your comments regarding your stay at the Novotel Southampton. I am sorry for inconvenience regarding the wifi that it was not upto standard for your stay, as well as the room it out of your control. Regarding the comments for the breakfast please next you stay us let us know and we can arrange for the breakfast in a takeway bag for yourself. I am glad to see that our reception team member Magdalena has helpful for your stay. I will pass comments onto her. I hope to see you in the near future, Kind Regards Benjamin Plumb

Room not available

Customer review rating 4.2/5

Emily Business - 06/02/2020 Confirmed reviews ALL

Upon arriving to check in, I was made aware that there had been a leak on one of the floors, so there was no room available, and I would be put into the Ibis next-door instead. I was not explained anything about the price, and had to query as Novotel was about to take payment. I was quoted 99GBP which was higher than the 70GBP quoted on the Ibis board outside Ibis. I then checked the Accor website, which quoted 57GBP for the night. Even then, Novotel insisted that 99GBP was the rate, until they could get confirmation from Ibis. I then checked in at Ibis, and went up to the room, which had not been cleaned - the bed was not made and there were dirty mugs/eaten food in the room.

Good hotel

Customer review rating 4.2/5

Paul Business - 05/02/2020 Confirmed reviews ALL

Great hotel, close to train station and with a gym. Room was very comfortable and spacious with some nice additional touches that I was surprised other hotels dis not have.

Dear Paul H., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. Thank you very much for a nice feedback about reception and restaurant team, I am sure they will be happy to read it, We hope to see you really soon in our hotel. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

Extremely Disappointing

Customer review rating 4.2/5

Mike Y. Business - 05/02/2020 Confirmed reviews ALL

Booked through central reservation a executive room but received a sub standard room not good.

Dear Mike, Thanks again for sharing your feedback, and for your time on the phone today. It was great to hear the different information you shared with me about the membership and changes, and I will be passing this feedback on. I am also very sorry to hear about the situation with your stay, and have raised my concerns with the lack of information shared with the hotel with the central reservations team. I do trust that by having and sharing this information we will continue to improve our service, both here at the hotel, and for all our members centrally. Please do not hesitate to contact me directly at any time. Sincerely, Patina Farnham General Manager Novotel Southampton

Well located for port and city centre

Customer review rating 4.2/5

Tony T. Couples - 04/02/2020 Confirmed reviews ALL

Clean and presentable throughout. Pleasant and helpful staff. Shame one had to pay for parking. This could have been covered by hotel!

Dear Tony T., Thank you for taking the time to share your feedback. While I wish you had a better experience with our team in reception it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I am sorry to see you not satisfied for car park fee. UnfortunateIy our car park owned outside company is not ours but i will pass your comments to my team. I do hope this will not deter you coming back to Novotel. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

Highly recomended

Customer review rating 4.2/5

B A. T. Couples - 04/02/2020 Confirmed reviews ALL

The front desk staff all were professional and pleasant . Wonderful hotel in a great location, with superb a breakfast

Dear Barbara T., Thank you for taking the time to tell us about your stay. It is always a pleasure to receive nice feedback about your stay. I am sure Jay, Claudia and Magda will be happy to read it. We look forward to welcoming you back again soon. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

Well located

Customer review rating 4.2/5

Ed B. Families - 03/02/2020 Confirmed reviews ALL

The atmosphere in the bar area very poor when we arrived on a Friday night

Dear Edward B., Thanks for taking the time to leave this review. Your feedback is appreciated. Thank you for taking time and have a conversation with myself on the phone and I could know more about your stay, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you and improve our service in the near future. Kind Regards Iwona Kowalczyk Guest relations Novotel Southampton

good stay

Customer review rating 4.2/5

Dave Families - 03/02/2020 Confirmed reviews ALL

1 night was fine ,

Dear Dave H., Thanks for taking the time to leave this review. Your feedback is appreciated. Thank you for taking time and have a conversation with myself on the phone and I could know more about your stay, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you and improve our service in the near future. Kind Regards Iwona Kowalczyk Guest relations Novotel Southampton

Great Staff make you feel at home

Customer review rating 4.2/5

Paul Business - 02/02/2020 Confirmed reviews ALL

Helpful Friendly Staff make the hotel a home from home

Dear Paul H., Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind regards Iwona Kowalczyk Guest relations Novotel Southampton

Charge for room service

Customer review rating 4.2/5

Damien Business - 01/02/2020 Confirmed reviews ALL

Was told I would be charged an additional £5 to order a drink from room service, felt very overpriced

Dear Damien D., Dear Damien D., Thank you for your stay in our hotel. Your constructive comment is important for us to improve our service. I am extremely sorry to see the room service £5 charge made an inconvenience to you unfortunately there is £5 extra charge for delivering room service . Please accept my full apologie. I am extremely sorry also about the invoice not been delivered to your room, Please accept my full apologie I do hope this will not deter you coming back once again in the future. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

Reasonable

Customer review rating 4.2/5

Eriks Business - 01/02/2020 Confirmed reviews ALL

Very disappointed to find the hotel pool was out of action.The room was on the cool side and heating did not function.Had to request an external heater.

Dear Eriks P., We very much appreciate your comments regarding your stay at the Novotel Southampton. Please accept my apology that heating was under your control in the room. In our hotel we are using air-cooling system which is automatic system which is set temperature in every room the same. I am very sorry that our swimming pool has been out of order during the maintenance work. Once again please accept my full apology for the all inconveniences during your stay and I do hope you will come back to us once again in the near future. Kind Regards, Magdalena Baranowska Guest Relations Novotel Southampton

Burns Night stay

TripAdvisor rating 4.0/5

Ted R Business - 29/01/2020 TripAdvisor review

Two big problems for this event stay … 1) Pool not available due to maintenance on first night, rectified for last night. 2) No gluten free breakfast as booked, chef gone walkabout, other staff not briefed on GF

Dear Guest, Thank you for your stay in our hotel,I am extremely sorry about the poor service provided, I am sorry if the pool made inconvenience for your stay, I am also apologies for disappointment with breakfast that's has been reported to our Kitchen department I do hope we can gain your trust back and we will see you once again in the future, kind regards Iwona Kowalczyk Guest relations Novotel Southampton

Well Located & Comfortable Hotel

Customer review rating 4.2/5

Rachel Families - 28/01/2020 Confirmed reviews ALL

Hotel is really located for all the attractions and shopping in Southampton. Hotel is really clean and comfortable, with all amenities. Great options at breakfast - although my son wasn't pleased that the pancake machine wasn't working!

Dear Rachel B., We very much appreciate your comments regarding your stay at the Novotel Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will pass the comments to make sure the pancake machine will be working for your next stay. I hope you will come back to our hotel soon. Kind Regards Benjamin Plumb Novotel Southampton

Nice hotel. Friendly and efficient staff

Customer review rating 4.2/5

Mark W. Couples - 28/01/2020 Confirmed reviews ALL

Nice over night stay.

Dear Mark W., Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon, Kind regards Iwona Kowalczyk Guest Relations Novotel Southampton

Helpful staff

Customer review rating 4.2/5

Maddie Friends - 28/01/2020 Confirmed reviews ALL

The staff at this hotel were very helpful, especially the young girl who brought up extra bedding when we asked. My hotel room 521 was spotlessly clean & had everything that you could possibly require. The hotel is well located for West Quay shopping centre & plenty of places to eat.

Dear Madeline W., Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

Always a great stay with Novotel :-)

Customer review rating 4.2/5

Lee P. Couples - 28/01/2020 Confirmed reviews ALL

Easy check in, great facilities, smart and modern room and a comfy bed and great breakfast, perfect!

Dear Lee P., Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind Regards Iwona Kowalczyk Guest Relations Novotel Southampton

It works for me

Customer review rating 4.2/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

Always welcoming always helpful

Dear Peter W., Thank you for taking the time to leave this review. We are so pleased to see that you have enjoyed your stay. We hope to welcome you again soon. Kind regards Iwona Kowalczyk Guest Relations Novotel Southampton
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