Novotel Southampton Hotel 4 stars

Average rooms for expensive price (due to Covid of course)

All good, nothing too special but great for a one night pre-cruise stop. Great breakfast but bar staff need to improve their service

We booked to stay for a visit to the boat show. On arrival we were advised there was a large party going on until 11pm, which would be audible from upstairs. As we were travelling with young children, we were moved from our first floor to a second floor room. However, the amplified music could still be heard clearly and so no sleep was had before 11pm. The room was unbearably hot and no air conditioning available. We were advised that all phone lines were not working so we had been given a mobile number to contact on WhatsApp to reach reception ! I tried this number several times and left a voicemail message about the heat in the room but received no response. On raising it at check out, I was simply met with a shrug of shoulders. Good points - nice buffet breakfast and we managed a dip in the small pool before leaving. However, the poor customer service, noise, heat and lack of responsiveness for the significant price paid means we are not able to recommend.

Friendly staff, but food choices poor

Difficult trying to find the hotel as all of the roads in Southampton were cut off due to a race around the city. Only one person on check in which lead to a que behind me suddenly getting bigger

Very happy with the service that you have provided

This was an overnight before a cruise. Have stayed here a few times before as it is in a great location with a car park (half price if staying). Our first hotel stay for a year and pleased to say the buffet breakfast was back. We didn't use the pool this time as numbers were limited but it was available. However the air con was not in operation in the rooms resulting in a very stuffy night as the windows can obly be opened a small amount.

we booked two rooms last weekend. we paid top price and was promised that the condition of the hotel its great. it was completely opposite! carpets are very old , ceiling render above the bed was cracked badly and bits of plaster coming down, the bath was very dirty . on the corridor there was bottles and glasses of alcohol left for hours. the swimming pool its very poorly tiled with very sharp edging and you easily get cut. on my cheek out I wasn't asked how my stay was just just took the keys and said all done!

We only stayed one night prior to getting the ferry to the Isle of Wight. Was perfect location for this and we had a lovely night stay. Good in the bar was great and they staff were very accommodating especially to our little dog who also enjoyed the hotel with us!

Stayed for one night following the P&O Pensioners lunch. A good clean room with coffee and tea available. Breakfast the following morning was excellent with a good choice of items.

The reception team were extremely slow on checking us in. The 2 rooms had been specifically requested to have sofa beds made up. ( I called the Morning of our arrival to check this was noted on our reservation. It was. Told we could check in from 2.00pm. Got there . Our rooms were not ready at this time - so we waited fir 35 minutes in reception. Arrived in our rooms and no sofa beds made up. We were late for our restaurant reservation due to the hold ups. We also checked at the time of booking if connecting rooms were possible - I was advised yes. This request was not met either. The rooms and the location could have been a very good but the overall experience was very bad.

Hotel very well located, had everything we needed. Nice little pool. Clean and tidy rooms. Particularly want to mention the lovely guy on the front desk who checked us in early so that we could get changed in our room and be at our family party on time ! Thank you!

Late check in after 6pm, rooms were dated and very run down. I would not stay here again. Breakfast was basic and not good

We booked for one night and ended up staying for two, the bar menu is limited and not too much choice but their are two restaurants walking distance and even more about 15 minutes away in West Quay, shopping is within walking distance, please note they charge £10 for car parking which is not made clear when booking. Swimming Pool was fab for kids and the breakfast was good.

Booked this room couldn’t get my pram in the room really hot out us on the same floor as young men that was a parting keeping us up slamming doors shouting banging rang down to reception to be told there’s nothing they could do totally disappointed