Novotel Southampton

We looked on the internet and saw this Novatel hotel very appealing from the photos. Boy, what a disappointment! Nothing like what they posted. Just a plain walls with 2 beds with white bed sheets. Even Motel6 is so much better than this. It was a warm day and there is NO AC. I called the technical support guy and he told me to leave the thermostat at 0 and the cold will eventually come. NO it never came. To make things work, their windows can only be opened a few inches, probably for security reasons. The next day when I checked out, only then the receptionist told me the hotel does not have AC. The technician guy lied to me. Also the hotel hallways are very narrow, dim and dingy. I stayed at other Novatels in the past and they are superb. Definitely not this one. Less than 1 star. The only good thing is, the breakfast buffet is good. Overall I'm very disappointed at this hotel especially we paid over US $225 for that Saturday night. Oh, and the hotel parking is a mess

Comfy bed clean room but bit dated. Breakfast disappointed quality of breakfast. Also chose room that was a special room decor but didn’t look like internet advertised did report to reception nothing done about it

a basic bums on beds Hotel, Breakfast run out of orange juice, not good for a 4 star hotel

Excellent service by the hotel staff, I was on a solo trip this time and the staff made me feel very welcome both in the mornings and the evenings, Colin, Alisia, Marty and there was a new girl who had a trainee badge on in the evenings, she will do very well too. In a 10 day stay it's not just a snap shot, there were a couple of minor issues, but all dealt with swiftly and efficiently. Excellent.

Stayed during the Southampton boat show and the stay was very good. Nice room, good breakfast and fantastic staff