Novotel Southampton 4 stars

Customer review rating (ALL Rating) 4.1/5 1,498 reviews

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ALLSAFE approved hotel

Hotel extras

  • City centre location close to Southampton train station and cruise terminals

  • Onsite car park

  • Leisure facilities including a gym, heated swimming pool and sauna

  • Family and pet-friendly room options

  • Modern restaurant serving breakfast, lunch and dinner

Our accommodation(s)

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Hotel location

Novotel Southampton

1 West Quay Road
United Kingdom

GPS:50.904846, -1.414687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

The Portside Table

Discover a culinary gem nestled within Novotel. The Portside Table is a haven for food enthusiasts. Immerse yourself in a world of delectable flavors, where skilled chefs craft culinary masterpieces with passion and creativity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,498 reviews

TripAdvisor Rating  4.0/5  2,415 reviews

Good hotel with friendly staff and comfortable rooms

TripAdvisor rating 4.0/5

Baylovers Couples - TripAdvisor review

We stayed here for quite a few nights and enjoyed our stay. The hotel was clean and the rooms were comfortable. The staff were friendly and did everything to make our stay pleasant. The hotel is in a good position within walking distance of shops, restaurants and bars

No Drama

Customer review rating 4.5/5

Peter W. Business - Confirmed reviews ALL

I arrived at reception and had no issues in checking in staff very attentive as always.

Well located-outdated grubby room

Customer review rating 2.5/5

Natascha Families - Confirmed reviews ALL

Bedroom was grubby, bed uncomfortable but clean. Really disappointing for £284 a night, expected much higher standard. Breakfast was fab and staff were really friendly and helpful.

Average stay

Customer review rating 3.0/5

S L. Couples - Confirmed reviews ALL

Hotel ok & slept ok but badly stained bedroom carpet. Also I dropped something by side of bed and had to pull the sofa out, the dust, debris & rubbish built up behind the sofa was unbelievable and clearly had not been cleaned for months. Room decoration was tired looking and was not a £252 a night stay. Final comment directed to bar staff on duty later in evening. None of the 3 members showed any customer service training with one being quite abrubt and rude. Check in staff very pleasant.

Poor nights sleep

Customer review rating 1.0/5

Julie K. Families - Confirmed reviews ALL

Red hot room, given 2 fans which were not PAT tested and kept breaking down throughout the night. Couldn't open the window as there were major night time road works until almost 3am. The shower flooded the bathroom. No shower gel in the container. Total madness.

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Other web-users rate our hotel

  • 733 reviews 9.2/10 Location
  • 1,313 reviews 5.4/10 Room
  • 1,142 reviews 8/10 Service
  • 14 reviews 4.8/10 WiFi
  • 631 reviews 4.2/10 Comfort
  • 538 reviews 7.3/10 Breakfast
  • 532 reviews 5.6/10 Cleanliness
  • 395 reviews 4.9/10 Food

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