Novotel Southampton 4 stars

Customer review rating (ALL Rating) 4.3/5 1,074 reviews

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Description

Hotel extras

  • City centre location close to Southampton train station and cruise terminals

  • Onsite car park

  • Leisure facilities including a gym

  • Family and pet-friendly room options

  • Modern restaurant serving breakfast, lunch and dinner

Our accommodation(s)

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Hotel location

Novotel Southampton

1 West Quay Road
SO15 1RA SOUTHAMPTON
United Kingdom

GPS:50.904846, -1.414687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,074 reviews

Customer review rating 5.0/5

Alan A. Couples - Confirmed reviews ALL

Staff were helpful and welcoming

Dear Alan A., Thank you for your lovely review. We’re so pleased to hear you had a relaxed stay and found our staff helpful and welcoming. We hope to welcome you back again soon. Sincerely, Angie

Customer review rating 5.0/5

Robert C. Couples - Confirmed reviews ALL

We have used Novotel twice this year to stay the night before boarding a cruise. A very comfortable hotel close to to the cruise terminal. With this latest stay we were able to take advantage of the cruise parking service which is competitive and worked wonderfully for us. Thoroughly recommended.

Thank you for your wonderful feedback. We’re delighted to hear you’ve chosen Novotel twice this year before your cruises and that you found the hotel comfortable and conveniently located for the terminal. It’s especially great to know the cruise parking service worked so well for you and offered good value. We truly appreciate your recommendation and look forward to welcoming you again for your next cruise stay. kind regards Reception team

Customer review rating 4.0/5

Anthony D. Business - Confirmed reviews ALL

Everything good for Novatel. Rooms felt tired. Restaurant was hit and miss with service which was dependent on who was serving and how many people were stopping in the hotel.

Dear Mr D. Thank you for taking the time to share your detailed feedback following your recent stay with us, and for your continued loyalty as an ALL Platinum member. We are pleased to hear that you appreciated our convenient location for the Isle of Wight ferry, as well as the cleanliness of the hotel and the smooth arrival and departure experience provided by our team. At the same time, we are sorry to learn that the condition of the room did not fully meet your expectations and that the restaurant service felt inconsistent during your visit. Your comments regarding the WiFi speed and the limitations around modifying bookings through the ALL app are also appreciated and will be shared with the relevant teams for review. Feedback such as yours is extremely valuable as it helps us identify where we can improve the overall guest experience. We do hope to have the opportunity to welcome you back again in the future and provide you with an even more enjoyable stay. Kind regards Reception team

Customer review rating 5.0/5

Konstantinos F. Couples - Confirmed reviews ALL

Good location. Helpful staff. Elegant hotel.

Thank you for your kind feedback! We’re delighted to hear that you enjoyed our location, found our team helpful, and appreciated the elegance of the hotel. Your comments mean a great deal to us, and we truly hope to welcome you back again very soon. Kind regards Apostolos

Customer review rating 3.5/5

Timothy C. Families - Confirmed reviews ALL

Short and sweet. Just a place to stay overnight. Ready to board the cruise the next day.

Dear Timothy C., Thank you for your review! We’re glad our location worked well for your cruise plans and that we could provide a convenient place to rest before embarkation day. We appreciate you choosing to stay with us and hope to welcome you again for your next cruise adventure! Sincerely, Angie

Other web-users rate our hotel

  • 820 reviews 9.5/10 Location
  • 1,192 reviews 6.3/10 Room
  • 1,009 reviews 8.6/10 Service
  • 19 reviews 4.3/10 WiFi
  • 644 reviews 5.5/10 Comfort
  • 429 reviews 6.9/10 Cleanliness
  • 399 reviews 7.2/10 Breakfast
  • 275 reviews 5.6/10 Food

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