Mercure London Hyde Park Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 922 reviews

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Mercure London Hyde Park Hotel - Image 1
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8-14 Talbot Square, Paddington, W2 1TS LONDON, United Kingdom

Description

Hotel extras

  • Green Key certified environmentally friendly hotel

  • Boutique hotel next to Hyde Park and Paddington Station

  • Historic Victorian townhouse overlooking a garden

  • Bar, restaurant, and gym, along with luxury toiletries and coffee machines

  • Meetings and events facilities for up to 50 delegates

Our accommodation(s)

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Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
United Kingdom

GPS:51.515033, -0.174291

Telephone
Fax +44 20 7341 7676

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bella Italia Paddington

All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  922 reviews

TripAdvisor Rating  4.2/5  1,060 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Peter E. Couples - Confirmed reviews ALL

Very friendly and nothing too much trouble

Dear Peter E., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our team friendly and accommodating. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Customer review rating 4.5/5

Jehad A. Solo - Confirmed reviews ALL

It was a nice stay. The location is very close to almost everything I needed (The tube, stores, restaurants, etc). The hotel isn't on a main street so it was quiet.

Dear Jehad A., Thank you for your positive feedback. We are delighted to hear that you enjoyed our convenient location and had a pleasant stay. It is our aim to provide a comfortable environment while being close to local attractions. We look forward to welcoming you back in the future. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Customer review rating 2.0/5

Fabrice L. Families - Confirmed reviews ALL

I am a platinum customer, my room was not ready upon arrival. There was an error in the reservation. It wasn't a double and a triple room as booked. The room was missing a kettle, the elevator was out of order for two days while we were on the 5th floor, and we had to carry our luggage down the stairs.

Dear Fabrice L., Thank you for sharing your feedback regarding your recent stay. I apologise for the inconvenience you experienced with your reservation and the condition of the room. We strive to ensure that all amenities are in place, and I regret that the kettle was missing. I understand the frustration caused by the elevator being out of service during your visit, particularly with your room being on the fifth floor. Your comments are valuable and they will be reviewed as part of our ongoing efforts to enhance our service offerings. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Customer review rating 4.0/5

Claire B. Families - Confirmed reviews ALL

Had 2 rooms - standard king and a twin for 2 young adults. King had no window and I struggled to make air con work but was clean and fine for 1 night Twin was not too clean, shower was a bit grubby with hairs and only half a shower door which was tricky with teenagers! Did not raise at the time as were only there 1 night. Staff were lovely and friendly

Dear Claire B., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient and our staff helpful. However, we regret that the cleanliness of the twin room did not meet your expectations and that you experienced difficulty with the air conditioning in the king room. Your insights are valuable and we will take them into consideration as we continually strive to enhance our guests' experiences. We appreciate your understanding in not raising these concerns during your stay and hope to welcome you back for a more enjoyable visit in the future. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Customer review rating 1.0/5

Ronald C. Couples - Confirmed reviews ALL

Our Mecure London Hyde Park experience was unforgettable and disappointing. Small, dirty, noisy hotel room. Great customer service checking in and out but we were placed in a tiny dirty uncomfortable room behind the check in desk although we were in room 606. We could not open 2 suitcases at the same time. No floor space, no windows, dirty floor and noisy all night. We heard footsteps above us like a cheap apartment, stomping and jumping. We were very disappointed having to share cramped quarters with my spouse. We couldn't relax especially after a sleepless night due to noise. We regret staying there. All our other hotels during our 2 week visit were fantastic.

Dear Ronald C., Thank you for taking the time to share your feedback regarding your recent stay at Mercure London Hyde Park. I am truly sorry to learn that your experience did not meet your expectations, particularly regarding the condition and comfort of your room. I apologise for the inconvenience you encountered with noise disturbances and the lack of space in your accommodation. We strive to provide a welcoming and restful environment for all our guests and it is disappointing to hear that we fell short during your visit. Your comments regarding cleanliness and room amenities have been noted and will be addressed with our team to ensure improvements are made. I appreciate your kind words about our customer service team during your check-in and check-out process. Your feedback is invaluable as we continuously seek to enhance our services and facilities. We hope you might consider giving us another opportunity in the future to provide you with a more enjoyable experience. Kind Regards, Imed Chikhaoui Cluster Senior Operations

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Other web-users rate our hotel

  • 797 reviews 9.7/10 Location
  • 1,059 reviews 6.7/10 Room
  • 850 reviews 8.4/10 Service
  • 15 reviews 6.9/10 WiFi
  • 654 reviews 4.7/10 Comfort
  • 357 reviews 7.1/10 Cleanliness
  • 259 reviews 7.8/10 Breakfast
  • 236 reviews 4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.