Very happy to stay there, hotel was clean, staff were friendly

Quick check in, clean comfortable room.

1. I await the credit of 50% back. Have you done it yet ? 2. I gave you a chance…… 3. The next thing will be serious adverse report on all the relevant websites. 4. Call the hotel. Check out the facts. Make the beds. Get rid of the fag ends and the cigarette packets. The half chewed biscuits 5. Call yourself 4 star boutique ? Don’t think so

Room had damp stains on the wall and dust in the light. Bed was very uncomfortable and you have to pay £25 just incase you use their room service which should be a choice and should be mentioned a lot more clearly instead of only when you arrive

They’re very welcoming smiling helpful make the stay really enjoyable and they’re very polite specially miss Azka

Ideal location. Very clean and modern hotel

I’m upset as my money is still not refunded

The room was clean the staff was great. Good breakfast and perfect location for the winter wonderland.

Room was clean and cozy but there were a few things that we weren't too happy with such as when we arrived at the room there was a puddle of water around the toilet, the sanitary bags box was laying on the floor and looked like it had fallen from the wall and the wallpaper and painting could do with touching up in some places. Duvet was rather large and heavy, air con was not cold enough but it wouldn't go below 18 degrees horrendous jet engine noise started around 2am coming from the vent in the room and kept us awake but the room was very clean, safe was a perfect size, fridge was cold and we had all the little things we could of needed whilst we stayed. Breakfast was not very good though as we ordered a full english and they both came without sausages were overcooked and stone cold but the atmosphere was good. We would stay again if the duvet was lighter and the noise was gone and the repairs and maintenance were taken taken off as well as having your own restaurant for buffet food which is hot and cold would be great.

Room was small but comfortable. Small hotel with good location

It was greatest place to stay in London for who want to explore london practically

A nice hotel, well appointed and in central London. Good room service.

Stayed with them for 2 nights for my 2 year anniversary and they were amazing! Did everything to make our stay as welcoming as possible

Arrived after a long +4 hour journey. I always pre pay and pre book in advance as a member. So was very disappointed to be informed when I checked in that my 2 night junior suite booking wasn't going to be honoured. It was available on the 2nd night which meant I had to come back the next day and just to unpack all over again. Paying close to 900 pounds and given no explanation by the manager on the front desk is not good customer service. Instead I was given money off the next day and a free breakfast. I was told I had a suite downstaairs wich turned out to be the smallest room i have ever stayed in. The money was not the isssue it was the inconvenience and being fobbed off that concerned me the most. Seeing that I booked a suite for myself and my partner I felt very dissatisfied. Still no explanantion... why should I chase this up? Seeing as there are plenty of very good hotels in the area I thought I would be reassured that the next time I chose to book and pay in advance, my room would be availble. On a plus side the room was ready by 12 the next day and immaculately cleaned by the cleaner who I thanked. First time this has happened to me at Mercure Hyde Park but I have seen other guest given the same treatment. I would appreciate an answer.

Excellent hotel with great friendly staff. I have no complaints at all. Fantastic location, very handy for train and tube stations. Room was spotless and well appointed. Will definitely stay there again.