Mercure London Hyde Park Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 873 reviews

Mercure London Hyde Park Hotel - Image 1
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Description

Hotel extras

  • Nestled in a tranquil garden square, located just a 2-minute walk from Paddington station.

  • Recently refurbished boutique hotel next to Hyde Park, only 15 minutes from Heathrow airport.

  • Victorian-era building with a modern twist, offering a warm townhouse feel with high ceilings.

  • On-site bar, restaurant, and gym, along with luxury toiletries and Nespresso machines.

  • Meetings and events facilities for up to 50 delegates, including dedicated event planners.

Our accommodation(s)

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Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
United Kingdom

GPS:51.515033, -0.174291

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bella Italia Paddington

All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  873 reviews

TripAdvisor Rating  4.0/5  1,006 reviews

Certificate of excellence 2024

Bad start

Customer review rating 2.5/5

Georges Families - Confirmed reviews ALL

We had reserved a twin room for 3 nights and two further double rooms for 2 nights and this six months in advance. When booking we specifically asked for quiet rooms on the upper floors. For the first night we were given a room on the ground floor next to the lobby with a window onto an unsightly courtyard or shaft. But we tacitly accepted this. From 10pm onwards the guests above us made so much noise that we couldn't sleep and we complained to the night watchman. Since there was still no peace at midnight, we asked for another room. According to the night watchman, the hotel was 100% fully booked and because we checked in at 5pm, we were given this last room. With a booking 6 months in advance, this answer is simply untenable. Finally, we were given a room at the Hotel Indigo at 0:30am and moved in for this first night. The bed was extremely narrow but at least there was peace. For the next two nights we were given quiet rooms on the top floor. Why not directly like that? We travel a lot and always like to use hotels of the Accor Group, but we haven't had such a negative experience for a long time.

Dear Georges B., We are truly sorry to hear about the unfortunate start to your stay with us. It’s clear that we did not meet the expectations set when you made your reservation, and for this, we sincerely apologize. The situation you described is not indicative of the high standards we strive to uphold. We understand the importance of a peaceful environment, especially when requested well in advance. Please know that we are taking your feedback seriously and addressing the communication and procedural issues that led to this oversight. We are grateful that the remainder of your stay was more in line with what you should always expect from us, and we hope to have the opportunity to restore your confidence in our hotel during your future travels. Kind Regards, Imed Chikhaoui

It was perfect!

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

This hotel is in a perfect location, very friendly staff and well appointed room.

Dear Catherine N., We are overjoyed to receive your enthusiastic review stating “It was perfect!” Your kind words about our hotel’s location, the friendliness of our staff, and the well-appointed room are truly appreciated. It is always our aim to provide an exceptional experience for our guests, and we are thrilled to know we have achieved this during your stay. We look forward to the pleasure of serving you again in the future. Kind Regards, Imed Chikhaoui

Well located but a bit disappointing

Customer review rating 2.5/5

F.a. Couples - Confirmed reviews ALL

I feel like price to value for the rooms was not up to par. Our first stay our room was better. Then when we came back from a weekend trip the second room the concierge told us we got an upgrade, but it was much smaller and had a view of the side of a building with pipes. Less space, so it was deceptive because we payed the same or more. We aren't sure to stay at Mercure again because of this experience.

Dear Farah A., Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations, especially regarding the room allocation. We understand how important a comfortable and spacious room is to our guests, and we regret any inconvenience caused. To rebuild your trust in our hotel, we would like to offer you courtesy points as a goodwill gesture for your next stay. We value your patronage and would appreciate another opportunity to provide you with the high standard of service you expect from us. Kind Regards, Imed Chikhaoui

Well located and coming back in 2 days

Customer review rating 4.5/5

Elizabeth P. Business - Confirmed reviews ALL

Easy check in and out, lovely staff, useful gym and great location

Dear Elizabeth P., We’re thrilled to hear that you enjoyed your stay and appreciated the ease of check-in and check-out, our friendly staff, and the amenities we offer, including our gym. We’re also glad that our location contributed positively to your experience. We’re looking forward to your return in a couple of days and will ensure that all product dispensers are adequately topped up for your comfort. Thank you for choosing us for your stay, and we can’t wait to welcome you back! Kind Regards, Imed Chikhaoui

Laptop stolen

Customer review rating 0.5/5

Sam Business - Confirmed reviews ALL

Been trying to reach the hotel since checking out, my laptop was left in the room and not reported. I have been trying to reach out the hotel for days now. No response.

Dear samuele r., First of all, we would like to clarify that your checkout was processed on the 15th. It appears there has been a misunderstanding regarding the communication channels. The initial email you sent was directed to an automated system, which is standard procedure immediately following checkout. Today, we received your email through the correct department, and we understand your concerns regarding your laptop. We want to assure you that integrity is a core value at our hotel, and the use of the term ‘stealing’ is taken very seriously. We maintain a strict policy of responsibility towards our guests’ belongings. Upon receiving your inquiry through the appropriate channel, one of our colleagues promptly responded, confirming that your laptop was found in the room you occupied. Please feel free to arrange for collection or visit us to retrieve your laptop at your earliest convenience. Kind Regards, Imed Chikhaoui

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Other web-users rate our hotel

  • 667 reviews 9.8/10 Location
  • 954 reviews 6/10 Room
  • 778 reviews 8.1/10 Service
  • 12 reviews 7.1/10 WiFi
  • 558 reviews 3.8/10 Comfort
  • 294 reviews 6.8/10 Cleanliness
  • 229 reviews 7.9/10 Breakfast
  • 193 reviews 6.8/10 Value

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