Mercure London Hyde Park Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 853 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • All rooms feature a voice-controlled virtual concierge with AI technology

  • In-house bar & restaurant serving authentic Italian dishes

  • 65 metres from Paddington Station with a 15-minute Heathrow Express airport connection

  • Business and leisure facilities including meeting rooms for up to 30 guests and a gym

Our accommodation(s)

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Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
United Kingdom

GPS:51.515033, -0.174291

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bella Italia Paddington

All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  853 reviews

TripAdvisor Rating  4.0/5  1,006 reviews

Unfortunate Experience

Customer review rating 1.5/5

Cheyenne Friends - Confirmed reviews ALL

The lobby smelled like sewage, the hallways smelled like weed, and the fridge didn’t work and ruined the food we had. Pretty unhappy for what we paid for it

Dear Cheyenne D., We appreciate your feedback and sincerely apologize for the unfortunate experience you had during your stay with us. We have investigated the smell you mentioned and found it to be due to a blocked drainage in front of the hotel. This issue has since been resolved, and we assure you that such incidents are rare and not reflective of our usual standards. Our hotel is a non-smoking establishment, and we take such matters very seriously. Had this been reported to the reception, we would have immediately investigated and addressed the issue. Regarding the fridge, we regret the inconvenience caused. Our reception is always at your service for any issues, and we would have promptly replaced the fridge had we been informed. Please note that the minibar is primarily designed for storing soft drinks, water, and some fruits, and may not be suitable for all types of food. We value your patronage and your satisfaction is important to us. We hope to have the opportunity to better serve you in the future. Kind Regards, Imed Chikhaoui

Great Service and Stay

Customer review rating 5.0/5

Sue F. Couples - Confirmed reviews ALL

Great customer care. Friendly and helpful staff. From the moment we walked through the door the reception staff were very welcoming. Room was great and the restaurant served great Italian food. We will definitely be returning.

Dear Sue F., Thank you for your wonderful review! We’re thrilled to hear that you had a great stay with us and appreciated our friendly and helpful staff. We’re also glad that you enjoyed your room and the Italian food at our restaurant. Your kind words are greatly appreciated and serve as encouragement to our team. We can’t wait to welcome you back on your next visit! Kind Regards, Imed Chikhaoui

Great Location in stylish surroundings

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Hotel was ideally located near Paddington Station. Hotel room was stylish and well appointed

Dear Sandra R., Thank you for your positive review! We’re delighted to hear that you enjoyed our prime location near Paddington Station and found our hotel room stylish and well-appointed. We strive to provide our guests with a comfortable and memorable stay. We look forward to welcoming you back in the future! Kind Regards, Imed Chikhaoui

Nice, but average

Customer review rating 3.0/5

Kevin M. Solo - Confirmed reviews ALL

Nice hotel, but for similar money I would stay elsewhere in future.

Dear Kevin M., Thank you for taking the time to share your feedback. We’re sorry to hear that your stay didn’t meet your expectations. We want to assure you that we have a 24-hour front desk team who are always ready to assist our guests with any issues they might encounter during their stay. If you had raised your concerns about the AC heating and the fridge not working, they would have been more than happy to help resolve these issues promptly. For future reference, we also provide instructions on how to operate the AC in each room to ensure our guests can adjust the temperature to their comfort. We understand that these issues impacted your experience and for that, we sincerely apologize. We hope you’ll consider giving us another chance to provide you with a better experience in the future. Kind Regards, Imed Chikhaoui

Well located

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Close location to catch public transport, very comfortable beds and a good hot shower. Perfect place to stay if you are exploring the city :)

Dear Anthena W., We’re delighted that you found our hotel’s location convenient for catching public transport. Comfortable beds and a good hot shower are essential for a pleasant stay. And yes, being close to the city makes it a perfect place for exploring! We look forward to welcoming you back soon! Kind Regards, Imed Chikhaoui

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Other web-users rate our hotel

  • 666 reviews 9.8/10 Location
  • 961 reviews 6/10 Room
  • 775 reviews 8.1/10 Service
  • 12 reviews 8.3/10 WiFi
  • 564 reviews 3.7/10 Comfort
  • 299 reviews 6.7/10 Cleanliness
  • 222 reviews 7.7/10 Breakfast
  • 6 reviews 9.2/10 Wellness Area

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