Mercure London Hyde Park Hotel 4 stars

Stayed 5 days in run up to Christmas 2020. Able to book easily online last minute, with package which included breakfast.

The hotel is well located and easy to go to the station or Hyde Park and other many places. But the room, 505, was small and not healthy. The type of coffee is bad despite in the website they said there a coffee maker! The hair dryer is old and not working effectively.

Very pleasant and courteous staff Room very compact but clean and well equipped.

Everything was pleasant. The staff were kind and helpful. The only negative was that my room had a window in the air shaft which was awful as the room was always dark.

Good location. Returned from a restaurant and asked for a drink in the bar In in the hotel which the lady gladly got me and my partner. However, as we sat drinking it we both noticed she had headphones in and face covering below the nose standing at reception desk. This made myself and partner feel very uncomfortable to which we actually just left our drinks and returned to room in disgust. I paid £95 for the room, the least we expect is to feel safe in where we are staying. Iv recently lost a family member due to COVID so this was a hard pill to swallow. I understand you will probably come back with some type of excuse with this action. We were both disgusted and will definetly not be returning. I work as a journalist for a large newspaper in London and feel like this should be shared so other guests don’t feel as uncomfortable as we did. I look forward to you coming back to me with answers, if that’s what you want to call it.

Very comfortable room and polite, friendly staff on reception at night. The only downside to my stay was that I had been told at booking that I would be allowed to check in before 2pm which really mattered as I started work nearby at 2pm and had wanted to unpack and change before going in. Instead I had to leave my suitcase in your luggage store, change in the toilets at work and unpack when I got in to my room at midnight. But otherwise a nice stay.

I will never stay in one of your hotels again after refusing to give me a vat receipt.

Room advertised with free daily minibar and free breakfast. No minibar anch charged for breakfast.

Staff were so positive despite all the challenges

A bit disappointed as we booked the Indigo and this hotel backed on to it. Still a nice stay with pleasant staff in the hotel. Staff in the restaurant are miserable and don't engage. Better looking for a restaurant nearby, as plenty of choices

Great location at the heart of london. Feels clean and comfortable in a nice refurbished room.

Room was not as described or shown on the website! Reception did not pick up the phone when calling from our room. Extremely disappointed and am not sure if I would stay at the Mercure again!

Friendly, polite staff. Clean, comfortable room. Good food. Perfectly located for Paddington train station and the Tube into the West End

Stay was excellent, service was exemplary, hotel room was well clean, neat and tidy. I was however expecting a more lavish room - I decided to pay a little extra to experience some of the quality furnishing I could see in the photos on booking.com.

Whilst I appreciate the room was small for a London hotel, the dining was not what one might expect. The dining staff almost seemed as if we had intruded on them enjoying lunch. So much so that we opted to have lunch in another place. Having staff eating and relaxing around the restaurant is extremely unprofessional. I must say, the reception staff were wonderful.