Mercure London Hyde Park Hotel 4 stars

Well located near Lancaster station, bed was really comfortable and the room size is good.

Everything was easy, a very comfortable stay with very friendly and welcoming staff

We chose to stay here as we were getting married at Old Marylebone Town Hall and needed a hotel nearby. I mentioned when I booked my stay was for a wedding. The initial room we were offered was on the ground floor facing the back of buildings. I pushed for a higher floor and was allocated a 4th floor room (again facing the back of buildings). I raised my concerns with reception but was advised all rooms on the other side (facing communal gardens) were booked. A complete waste of time mentioning when I booked as the hotel made zero effort to acknowledge we were staying for our wedding. KEY ISSUES: 1. No soft drinks in fridge The confirmation email stated soft drinks and water would be provided in rooms, I raised with reception after checking into my room; reception said no drinks would be available due to COVID so they would bring water up to my room. Water was never received 2. Room with poor view (as mentioned above) 3. Unable to take photos in lobby On my wedding day, on the walk to the hotel exit I took some photos. A member of hotel staff told us we couldn’t take any photos - how upsetting on our wedding day! In summary, the service at the hotel was poor and we were extremely disappointed in the lack of care and attention to detail received at the hotel.

I stay regularly at this hotel and always have a great experience.

Brilliant, would definitely come back

Staff as usual are very polite, could not do enough for you. Room was very clean

Scruffy - totally understaffed even for Covid times I upgraded to a room with a wall for a view. Was feeling v cold. Housekeeping not available nor any blankets. Asked for drink in my room. Had to get it myself from a very unhelpful barmam. Have always thought highly of the Mercure brand. This is a poor reflection.

From check in pleasant friendly staff helped with finding my room and quickly changing a faulty door key. Comfortable room and bed. Clean bathroom and soft towels. Again helpful staff re-stocked tea and milk, breakfast was nicely varied and good quality brought to room on time. Overall a very relaxing stay.

Although the room was small and breakfast did not come with sugar, hospitality and professionalism was wonderful.

first class

Very friendly and helpful and professional staff. During these challenging times, we had a happy and safe stay. I would highly recommend staying at the hotel

Exceptional, with service which went over and above. Having to travel up to London for a Medical appointment, it was a BIG concern during lockdown. However on entering the Mecure we had nothing but praise for this hotel and our worries were dealt with. Luci showed compassion, understanding and went over and above expectations, she was the main person we were in contact with during our stay and she could not have been more helpful. Then later we met the other Team members Oltita, Nuno and Alieja. Mecure are fortunate to have such excellent, caring and professional Team members. They were a delight and made our stay special. The location was a delightful quiet mews, so convenient for Paddington. The room was great, really comfortable, tastefully and well furnished, the bed was.... oh so so.... comfortable. We had everything we needed so cannot rate it highly enough. We felt safe, secure and cared for. We have no hesitation to recommend and use this hotel again. Well done and thank you.

Vegetarian breakfast was fantastic. Nice comfy bed. Good air conditioning, Nice shower

Despite these difficult times we were made very welcome at the Mercure. Our room was excellent, with a lovely view over the square. Comfy bed and excellent shower. The breakfast in the Bistro was very good.

Booked to sleep after working night shift. Lovely welcome and nice room. However room is fitted with poor quality blinds that let in all the daylight. I don't understand why they haven't fitted blackout curtains, they're not expensive.