Mercure London Hyde Park Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 907 reviews

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Mercure London Hyde Park Hotel - Image 1
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Mercure London Hyde Park Hotel - Image 4
8-14 Talbot Square, Paddington, W2 1TS LONDON, United Kingdom

Description

Hotel extras

  • Green Key certified environmentally friendly hotel

  • Boutique hotel next to Hyde Park and Paddington Station

  • Historic Victorian townhouse overlooking a garden

  • Bar, restaurant, and gym, along with luxury toiletries and coffee machines

  • Meetings and events facilities for up to 50 delegates

Our accommodation(s)

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Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
United Kingdom

GPS:51.515033, -0.174291

Telephone
Fax +44 20 7341 7676

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bella Italia Paddington

All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  907 reviews

TripAdvisor Rating  4.2/5  1,057 reviews

Certificate of excellence 2025

Double booking, lack of response

TripAdvisor rating 1.0/5

ellen j TripAdvisor review

I had booked a one-night stay at the Hotel Mercure Hyde Park for the night of November 22 and received a confirmation directly from their website. However, when I checked on the reservation one week prior to my stay, I was told that there was no record of it. As a result, I had to make a new booking at a higher cost. When I arrived at the hotel, I was surprised to find that two rooms had in fact been reserved under my name. This is the situation I had tried to clarify earlier, and it caused additional expense. I emailed the hotel to make sure that I was charged only once and to issue any necessary refund. I expect more from a hotel that charged $410 for one night. I am still waiting to hear back. I have always appreciated good service, which makes the lack of response particularly disappointing.

Dear Q4287Zhellen J, Thank you for your email and we do apologise for the inconvenience caused. Unfortunately, we have a new starter on our reservations team and they became confused when confirming your booking. Once again, please accept my sincere apologies. Upon your arrival, you mentioned this to our front desk and we honoured the first booking that was made at the lowest price. To clarify, the rate was not $410 it was significantly lower. We will be providing additional training to our reservations team to avoid any confusion in the future. Kind Regards, Imed Chikhaoui

Don’t waste your money!

TripAdvisor rating 1.0/5

Wajahat G TripAdvisor review

Had an issue at check in,seems they were surprised for an asian to book superior room at their hotel. It comes with further surprises. Took shower and whole drainage is blocked and water is flooding in my room now. Asked to change room but in vain. Disappointing experience as their platinum member.

Dear Wajahat G, We are not surprised that you booked a Privilege room. The issue is that you were unable to log in to your Accor account to confirm that the booking was legitimate. Recently, we have encountered several fraud cases where Accor members’ accounts were hacked and used without their knowledge. For this reason, you were asked to log in to your account and to present valid identification which you declined to do. It seems there may be some misunderstanding regarding the hotel category and the rate. You paid £140 for your room, which corresponds to the room type you reserved. If you believed you were booking a luxury property such as the Dorchester this may have caused confusion. As with all hotels identification is required at check-in to confirm we are checking in the correct guest. When the booking is under one name and the payment card under another additional verification is standard procedure as this can indicate that something is not correct. Kind Regards, Imed Chikhaoui

First time and very handy.

TripAdvisor rating 5.0/5

Justin H TripAdvisor review

I stayed in the Mercure London Hyde Park Hotel for 3 nights while visiting London for work. I had originally booked the Hotel Indigo, but there was an issue with access to rooms in that hotel due to unforeseen maintenance. I was kindly accommodated in the Mercure (which is physically connected to the Indigo and has the same owner). My room was London-sized but clean, comfortable and well-appointed. Staying in Paddington is so convenient to Heathrow, the GWR and an easy walk to 'town'.

Customer review rating 4.5/5

Rachel L. Business - Confirmed reviews ALL

I was in a "cosy" room and I absolutely loved it! Pros: comfy bed, biiiiiig towels, FREE mini bar!! Small, but more than enough space for me. Cons: the hand held shower would not work at all, so I had to use the rainfall shower, which was annoying. The bathroom did smell, I think there is a drainage issue, because it seemed very clean and I couldn't smell it in the main room. Yes, the rooms are soundproof, except for the door, so every little noise in the hallway you can hear. I have listed some cons, but honestly I loved the room and the hotel, the proximity to Paddington is great (I was travelling for work) I would absolutely stay again and recommend it.

Dear Rachel L., Thank you for taking the time to share your feedback regarding your recent stay at Mercure London Hyde Park Hotel. We are delighted to hear that you enjoyed the location, the comfort of your room, and the amenities provided, including the complimentary mini bar and towels. We sincerely apologise for the inconvenience you experienced with the handheld shower and the bathroom odor. Please know that we take such matters seriously and your comments will be passed on to our maintenance team for further investigation. Regarding noise levels from the hallway, we appreciate your understanding and your positive remarks about the overall soundproofing of our rooms. It is heartening to know that despite these challenges, you loved your stay and would consider returning. Your recommendation means a lot to us. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Customer review rating 3.5/5

Caroline B. Couples - Confirmed reviews ALL

The hotel was average, the rooms were smaller than expected. The bathroom had no heating whatsoever, and was freezing. The temp of the rooms were also cold and the heating didnt seem to be working as well as it should, although it was definately warmer in the room than the bathroom. The bathroom heating was not working at all and the floor was freezing - luckily they do supply you with slippers. There were great extra touches though which is why I scored higher, the minibar was included, and also the extra things like toothbrushes and razors, robes and slippers were great. I don't think I would stay again as I have stayed in better hotels for the cost of this one.

Dear Caroline B., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your positive remarks about our location and the comfort of our beds. However, I regret to learn that your experience did not fully meet your expectations. I understand that you found the size of the rooms and the temperature in both the room and bathroom to be unsatisfactory. Your comments regarding the bathroom heating have been noted. It is important to us that our guests have a comfortable environment and I appreciate your feedback on this matter. We also value your recognition of the complimentary amenities provided, as we strive to enhance our guests' experiences with thoughtful touches. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Kind Regards, Imed Chikhaoui Cluster Senior Operations

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Other web-users rate our hotel

  • 762 reviews 9.8/10 Location
  • 1,025 reviews 6.8/10 Room
  • 821 reviews 8.4/10 Service
  • 14 reviews 6.5/10 WiFi
  • 630 reviews 4.7/10 Comfort
  • 348 reviews 7/10 Cleanliness
  • 241 reviews 7.8/10 Breakfast
  • 229 reviews 4.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.