Mercure London Hyde Park Hotel 4 stars

This was my first stay at the hotel and I booked for 6 nights but due to Coronavirus and Singapore boarder closure resulting in flight being changed I stayed 9 nights. The front desk team was lovely, gave me a free upgrade to a king size bed as I originally had only booked a double bed and assisted with my luggage. Great location to Hyde Park. The room was small, but perfect. Very comfortable bed, loved the rainforest shower head and quick wifi speed. Hotel gym is great and enjoyed having it to myself to train. London St Brasserie (restaurant to hotel) has a lovely atmosphere and friendly staff which looked after me for breakfast, dinner and when I ordered room service. A bit more healthy food options would be great as well as fruit for breakfast. Loved the interior décor that adorned the hotel lobby. Front desk team must be congratulated for their outstanding service. They assisted me with having my laundry done even at short notice twice (which came back beautifully folded in tissue paper), found and booked me in to see a GP when I had run out of prescription medications for my asthma, lovely chats each day which was very comforting and calming during the Covid going on while I was in London (and even gave me latex gloves to be able to keep safe as my hands were drying out from the alcohol spray), the guy on front desk that extended my stay from 6 to 9 nights without any issues as soon as I found out I was going to be stranded in London longer due to flight changes (sorry name escapes me), assisted me with booking a cab to the airport on checking out and helped with my luggage. Lourdes and Francesca and front desk team you made my stay truly a wonderful experience. Thank you very much! Hotel gym is great and enjoyed having it to myself to train. I would definitely return again and recommend the hotel to anyone as it was outstanding in all aspects.

In case the sentence above was too long, I am very irritated that you didn't refund my stay--I was unable to go to London because the London Book Fair was cancelled, and my subsequent conference in Cambridge was cancelled. I have stayed in a Mercure in Frankfurt yearly for over 30 years and am favorably disposed toward the chain. But not anymore I'm afraid.

Location is outstanding walking distance from main line rail and tube service. Staff were outstanding, helpful and professional. Service in tbe restaurant equally good and the breakfast was well cooked and ample.

It is always like coming home, but this time I was especially impressed by the care taken by the staff in view of the corona virus crisis.

very clean and nice hotel, perfect for short business trip

Overall the stay was comfortable. However, the room space was limited.

Had a great stay in London at Hyde Park Mercure. Great location,nice staff and clean fresh room.

A warm welcome when I arrived tired after a long journey! Very close to Paddington Station yet you wouldn’t think so as it was beautifully quiet. Room was quite small as was shower room, and I couldn’t cool it down as window wouldn’t open, but the staff were very helpful and room had everything one could need (comp. water, coffee, tea etc. )

Hotel is in a good location and very quiet, so you can get a good nights sleep. The food was to a good standard and the hotel staff were very friendly, which I couldn't fault. My only criticism would be the room was very pokey (Small) however it did have everything that I needed in it.

Great hotel with amazing staff! We were stuck in London and not able to go to Europe because of coronaviris. The front attendant Nuno was able to get us some room in the middle of the night for the next few days until we could fly out. He also checked on my family each day to make sure we were ok and set to go home which we appreciated even more because he had told us he was worried about his own family in Portugal. My mother also forgot her cell phone in the hotel safe and the hotel mailed it back to the US for her. All rooms were modern and clean and a great area of town. I would def return and recommend this hotel to anyone wanted to visit London!

Personnel adorable et excellente situation.

I arrived at 6:30am having been travelling for 30hours, having arranged an early check in I found no room because I had been declared a no show and my booking had been wiped. While eventually several hours later I was provided a room, the damage could not be reversed. This, coupled with the angry lady in the restaurant who did not like guests walking through her restaurant to the extent she whinged and whined and followed me through to reception, This made me angry such that I did not frequent the restaurant for the rest of the stay. She was obviously happy to have guests referred to her restaurant and provided a connecting door - she can't have it both ways. Once I had to walk around I discovered alternatives and made use of them.

The bed was like a sheet over a topographical map of the UK - with lumps and bumps across the whole surface. It was deeply uncomfortable.

We arrived earlier than anticipated and to our surprise our room was ready. Settled in the most unique quiet square, and close to train and tube stations. A few mins walk to the most beautiful place, Hyde Park. Shops and restaurants close-by.

Your team is very customer focused and gave us one of the best and genuine hotel experiences that we hadm