Mercure London Hyde Park Hotel 4 stars

Staff are polite and very helpful, rooms was very clean.

I was only there one night for a medical appointment. The hotel was perfect location near Paddington, the room was quiet and comfortable. It was small but great for one!

The place advertised is not open at all, all booking are being transferred to another address. These details should be available when the booking is made not after I have parked the car up and paid for parking then to find out it’s not at that address at all! Wasted an hour and a half of my booking to try and find the place.

I have stayed at this hotel a few times due to work. Each time the stay has been pleasant and staff extremely helpful and friendly as usual. The only issue I experience is that the hotel can sometimes be quite noisy depending where your room is situated. Overall I would recommend this hotel. Pleasure to stay at and I have made the decision to stay at this hotel when having to work in London.

A stay between shifts at work - clean, comfortable, reasonable price

Ideal location nestled in the heart of London. Staff were professional and helpful. At times perhaps they were a little cold. I stayed here for just under a month and was provided a Superior King Room at a heavily discounted price. I was grateful for this. The room was spacious with tall ceilings. The bathroom was not all that with a damp smell that lingered. The room was dusty ans even during my stay despite housekeeping cleaning every three days. The room was not hoovered on each of those occasions. The bathroom was not cleaned throughly and certain areas were not wiped or cleaned, despite being in east reach. Sadly, a very precious and sentimental ring went missing. Whilst I have no evidence of who or how it went missing. The ring in question was left each night in the exact same place (bathroom), and the following day post cleaning I noticed the ring was missing. I have filed a report with the police and I can share the crime reference number. This was mainly to satisfy my insurers who will require the latter. Having an item go missing is always challenging particularly when it happens in a hotel with no ability to prove who took it. I was asked by the head housekeeper that “perhaps you dropped it in the bin by accident?”, because that is exactly the first thing that I would do with a £3000+ ring. I was then told that perhaps the ring fell in the bed. The ring was at times too tight for my finger particularly as my fingers swell with heat. Too often I have to remove the ring and place it aside until I’m able to wear it again. The hotel observed social distancing and PPE was worn by all staff. Cleanliness is everything and I noticed that on too many occasions, the cutlery, glasses, and even plates were dirty. To conclude, the location and price is what drew me to this hotel coupled with working very close by. That said, the same time last year the hotel would sell the same room class I was staying in for £200+ a night. At that price it would not be worth it.

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We were greeted by lovely and friendly staff when we arrived and was given a complimentary upgrade and late check out which made our stay so much easier with everything going on. Our stay was comfortable and felt safe, everything was clean and staff was happy to help with anything you needed.

I travelled between Christmas & New Year. I had to transit from a low Tier area for one night in London before my flight the next day in order to get a same-day covid test. Check in was fast and efficent and done in a safe manner. As an Accor gold member I was recognised and received a room upgrade although no welcome drink as the bar and restaurant were closed. The room was lovely and bigger than I expected for central London. Everything was spotlessley clean and the bed was large and very comfortable to sleep on. As the retauarant was closed I asked the friendly guy on reception about local food delivery companies and he recommended a local pizza place which was great. I received my same day covid test results around 9pm and sent the email to the guy on reception who kindly printed them out for me, ready for my flight the next morning. I enjoyed a great nights sleep. Breakfast was included in my rate and I received a huge full English breakfast at the time I choose the next morning. It arrived perfectly cooked and nice and hot. All in all a faultles stay in a well located hotel with great friendly service.

Staff very friendly and helpful. Rooms high quality and good value for money. Keep up the good work

It was a short stay but everything you need is close and it’s a short walk to the Underground and Hyde Park.

Despite these difficult times we were made very welcome at the Mercure. Our room was excellent, with a lovely view over the square. Comfy bed and excellent shower. The breakfast in the Bistro was very good.

Booked to sleep after working night shift. Lovely welcome and nice room. However room is fitted with poor quality blinds that let in all the daylight. I don't understand why they haven't fitted blackout curtains, they're not expensive.

Polite, professional and helpful staff. Hotel was clean (everywhere) and in a good location. Only 5 mins from Paddington and with some good restaurants nearby. The lebenese in the next street was particularly good.

Bedroom much smaller than I had expected but was well appointed and very clean. Breakfast was ok - although apparently you have to ask for your poached eggs to be runny! Hotel about 5 minutes walk from Paddington so convenient for a late arrival into London.