Mercure London Hyde Park Hotel 4 stars

The hotel was in a perfect location very central to everything. The rooms were really small, we had a kind room and there was just enough space to walk either side of the bed, and the bathroom even smaller. The entrance to the hotel was completely littered with ripped up rubbish bags, food and sanitary products were strewn all over the pavement. Initially we thought this was a one off but from arrival on Saturday right up to Monday there rubbish remained and new bags accumulated over the days. It was absolutely disgusting.

Exceptionally clean rooms, great staff, comfortable bed, great service!

The staff was very nice and helpful. Room was nice and clean, very comfy bed. Location is really good. Breakfast just the right amount, staff did they best with the new rules as well. We Will be back here.

Quick check in, free WiFi coffee and tea. Clean room. Perfect for a day's work. Thank you.

I was given a complimentary upgrade, The staff were very friendly and nice, Room was spacious and clean. cleaning was thorough and well done

Despite these difficult times we were made very welcome at the Mercure. Our room was excellent, with a lovely view over the square. Comfy bed and excellent shower. The breakfast in the Bistro was very good.

Our experience with Mercure Hyde Park was wonderful. It was in the best location and parking was easy. We were made to feel safe regarding Covid and everything was clearly sanitised. We were also given complimentary water whenever we needed it. And for the most exciting part, rose petals and towel swans were left on the bed (at my request for something romantic). The room itself was lovely and we were upgraded for free. All in all we had a lovely stay and we'll definitely be back.

Stayed in room 602 and did not even get 1 hours sleep from the noise in the reception area

The front desk gentlemen was so nice and helpful, he let me checked in earlier as I have to attend a wedding ceremony.

Comfortable, quiet room. Excellent reception staff. Clear attempt to prevent covid.

The overall stay was okay. The room was a little bit small than we expected and the beds weren’t properly aligned. We were placed in a room next to a very loud neighbors. Arguments and loud music could be heard at night and early mornings.

There is room for improvement in the service attitude of the staff (at night).

After first visit this is only choice while visiting London.

Good location. Gold upgrade received (without asking). Smart looking hotel. Welcome was friendly and polite. Understandably with Covid the lack of water/member gifts wasn't provided in the rooms. Bottled water was available on request from the bar/reception which was good. I did notice a few issues with cleanliness (and insects) but these were dealt with immediately on reporting (again, great professionalism). In all, my experience with the staff at Hyde Park Mercure has made me put the Hyde Park hotel at the top of my preferred list for stays in London.

Staff are very pleasant. Room was immaculate, decent space in the room and bright & well presented.