Customer review rating (ALL Rating) 3.9/5 954 reviews
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Mercure London Hyde Park Hotel
8-14 Talbot Square, Paddington
W2 1TS LONDON
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Access: 160 m / 0.1 mi 3 min walk / 2 min drive
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All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.
Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 4.0/5
Marichan X TripAdvisor review
Having been to London many times before, with more than a dozen stays in the Paddington area because I tend to use the Heathrow Express from LHR, I am more than familiar with the average size of hotel rooms and my main priority is to find a room where we both manage to at least open our suitcases. Well, this was a bit of a struggle in our standard room with king bed at he Mercure Hyde park, but at least there was a sign informing us that "there is extra storage under the bed". We definitely needed that space! Staff at reception was very friendly and helpful and we lappreciated the complimentary soft drinks in the fridge that were refilled daily. Once, houskeeping had taken away all the used towels and forgotten to bring new ones, but a call to reception quickly solved the problem. We did not have breakfast at the hotel so I cannot comment on that. Overall: a very small room, but quiet and at a very convenient location.
Dear Marichanx, Thank you for your review of your recent stay at the Mercure London Hyde Park. We are glad to hear that you enjoyed our friendly and helpful staff, complimentary soft drinks, and convenient location near Paddington Station and Hyde Park. We apologize for the inconvenience caused by the small room size and the towel issue, and we appreciate your feedback. We hope to welcome you back soon and provide you with a more comfortable and spacious stay. Kind Regards Imed Chikhaoui
Overpriced and tiny room
Customer review rating 2.0/5
Anonymous Friends - Confirmed reviews ALL
Booked a room for 3 adults and chose this hotel as it offered a room with 3 single beds. When we arrived the room was tiny and the 3 beds were in fact 2 singles and a roll away. The room was nothing like the photo. The 2 single beds were pushed up next to each other and there was no room to separate them. Might as well have been a double and that’s exactly how it felt when we slept in them. As we weren’t a couple it was very awkward. As for the rollaway, it was placed horizontally across the bottom of the 2 singles so you could only get out of 1 side and your head was adjacent to the other persons feet! There was nowhere else to put it. Again, nothing like the photos. When you got up there was so little room at the side of the beds you stubbed your toes on the rollaway. I already thought the room was overpriced but this was ridiculous. There was only 2 of everything for a room booked for 3. I rang reception and requested a 3rd mug tea and coffee etc. when we got back there was an extra mug and that was it. Only 2 tea bags and 2 coffees. 2 bathrobes and still 2 of all other amenities. Went to reception only to be told there were no more teabags they’d run out! Gold status not acknowledged apart from a drinks voucher. This was also disappointing as unless you liked red or white wine or a beer there was nothing else available. Location was ok but not great. Staff were pleasant. Wouldn’t stay again.
Dear Mohammed Al-Naimi J., I’m sorry to hear that you had a bad experience at our hotel. We apologize for the inconvenience and discomfort caused by the room arrangement and the lack of amenities. We strive to provide a comfortable and pleasant stay for all our guests, and we clearly failed to meet your expectations. We appreciate your feedback and we will use it to improve our service and facilities. As a gesture of goodwill, we would like to offer you a 20% discount on your next booking with us. Please contact our reservation team to claim your offer. We hope you will give us another chance to serve you better in the future. Thank you for choosing our hotel. Kind Regards Imed Chikhaoui
Customer review rating 4.5/5
Anonymous Families - Confirmed reviews ALL
Clean and comfortable
Dear Mary N., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Imed Chikhaoui
Customer review rating 4.0/5
Pho Solo - Confirmed reviews ALL
It was a pleasant stay but even I was aware that the room would be small, they are smaller than I expected when I was upgraded already. It gave me the feel of staying in a hotel room in Tokyo Japan which are famous for their sizes.
Dear Penny H., Thank you for sharing your experience with us. We are sorry to hear that you found our rooms too small for your comfort. We try to make the best use of the limited space in London and provide our guests with all the amenities they need. We hope you enjoyed the rest of your stay and the attractions of the city. We appreciate your feedback and hope to see you again soon. Kind Regards Imed Chikhaoui
Customer review rating 5.0/5
Anonymous Couples - Confirmed reviews ALL
Lovely hotel, great location close to Paddington for rail and tube. Nice room, helpful and friendly staff, competitively priced.
Dear Nick M., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Imed Chikhaoui
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price