Mercure London Hyde Park Hotel

Mercure London Hyde Park Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 761 reviews

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Hotel extras

  • An ALLSAFE Clifton certified hotel

  • All rooms feature a voice-controlled virtual concierge with AI technology

  • In-house bar & restaurant serving authentic Italian dishes

  • 65 metres from Paddington Station with a 15-minute Heathrow Express airport connection

  • Business and leisure facilities including meeting rooms for up to 30 guests and a gym

ALLSAFE approved hotel

Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
United Kingdom

GPS:51.515033, -0.174291

Telephone +44 20 7262 6699

Fax +44 20 7341 7676

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Bella Italia Paddington

All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  761 reviews

TripAdvisor Rating  4.0/5  925 reviews

Great location

Customer review rating 4.0/5

Karen Couples - Confirmed reviews ALL

Pros: Great location, very clean (room cleaned daily), kind staff. Cons: No heat (lows at night 7 C), luke-warm shower water.

Dear Kathryn T., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imed Chikhaoui

Clean, efficient, friendly staff although like a lot of Paddington Hotels, rooms are too small ...

Customer review rating 4.0/5

Peter M. A. Solo - Confirmed reviews ALL

Overall, a very good stay with sufficient, friendly staff, if small rooms. Cleaning of rooms, linen and requests for occasional extra towels were well met. Would have liked a face cloth and non-slip mat as standard. Soaps and shampoos were good. Ambience of lobby fit out and ease of connecting through its sister hotel (Indigo) were admirable. Particularly appreciate early check-in when a room became available.

Perfect for short stay

Customer review rating 4.0/5

Chris Couples - Confirmed reviews ALL

Check in very efficient, room well finished and freshly decorated. A bit small but as it was for one night it was ideal. Main shower a bit awkward for my wife who didn’t want a drenching, moveable shower head used but main head still leaked a bit.

Dear Chris B., We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imed Chikhaoui

Good location

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

To be honest, I was expecting a better service. Our check-in process was not very pleasant (the receptionist was not nice nor friendly), it was a very cold check-in. Our room was very small and breakfast was served in a restaurant which does not belong to the hotel, where I needed to present vouchers to enjoy my complimentary breakfast. Overwall, the hotel is indeed very well located, but the service could be improved.

Dear Francisca A., Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Imed Chikhaoui Operations Manager

2 ladies front desk staffs are quite rude and not helpful , otherwise the rest is satisfactory.

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

The room and stay was not bad except that the 2 ladies staff on 25th sept 2022 morning , they are quite rude and not helpful , I tried to ask about the timing for heathrow airport express and request her to check , but both of them just ignore and facial expression was not friendly at all.But when I walk past Ibis which is at the other end and ask the staffs there , they are very friendly and help me .I think both hotels are under the same group but it is a world of difference in services , I think you need to educate them .

Dear Jann J., Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Imed Chikhaoui Operations Manager

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Other web-users rate our hotel

  • 544 reviews 9.5/10 Location
  • 970 reviews 5.5/10 Room
  • 798 reviews 7.1/10 Service
  • 10 reviews 9.3/10 WiFi
  • 532 reviews 4/10 Comfort
  • 416 reviews 5.2/10 Cleanliness
  • 222 reviews 6.3/10 Breakfast
  • 12 reviews 8.1/10 Wellness Area

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