Mercure London Hyde Park Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 869 reviews

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Description

Hotel extras

  • Nestled in a tranquil garden square, located just a 2-minute walk from Paddington station.

  • Recently refurbished boutique hotel next to Hyde Park, only 15 minutes from Heathrow airport.

  • Victorian-era building with a modern twist, offering a warm townhouse feel with high ceilings.

  • On-site bar, restaurant, and gym, along with luxury toiletries and Nespresso machines.

  • Meetings and events facilities for up to 50 delegates, including dedicated event planners.

Our accommodation(s)

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Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
United Kingdom

GPS:51.515033, -0.174291

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bella Italia Paddington

All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  869 reviews

TripAdvisor Rating  4.0/5  1,006 reviews

Certificate of excellence 2024

Well located but a bit disappointing

Customer review rating 2.5/5

F.a. Couples - Confirmed reviews ALL

I feel like price to value for the rooms was not up to par. Our first stay our room was better. Then when we came back from a weekend trip the second room the concierge told us we got an upgrade, but it was much smaller and had a view of the side of a building with pipes. Less space, so it was deceptive because we payed the same or more. We aren't sure to stay at Mercure again because of this experience.

Dear Farah A., Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations, especially regarding the room allocation. We understand how important a comfortable and spacious room is to our guests, and we regret any inconvenience caused. To rebuild your trust in our hotel, we would like to offer you courtesy points as a goodwill gesture for your next stay. We value your patronage and would appreciate another opportunity to provide you with the high standard of service you expect from us. Kind Regards, Imed Chikhaoui

Well located and coming back in 2 days

Customer review rating 4.5/5

Elizabeth P. Business - Confirmed reviews ALL

Easy check in and out, lovely staff, useful gym and great location

Dear Elizabeth P., We’re thrilled to hear that you enjoyed your stay and appreciated the ease of check-in and check-out, our friendly staff, and the amenities we offer, including our gym. We’re also glad that our location contributed positively to your experience. We’re looking forward to your return in a couple of days and will ensure that all product dispensers are adequately topped up for your comfort. Thank you for choosing us for your stay, and we can’t wait to welcome you back! Kind Regards, Imed Chikhaoui

Laptop stolen

Customer review rating 0.5/5

Sam Business - Confirmed reviews ALL

Been trying to reach the hotel since checking out, my laptop was left in the room and not reported. I have been trying to reach out the hotel for days now. No response.

Dear samuele r., First of all, we would like to clarify that your checkout was processed on the 15th. It appears there has been a misunderstanding regarding the communication channels. The initial email you sent was directed to an automated system, which is standard procedure immediately following checkout. Today, we received your email through the correct department, and we understand your concerns regarding your laptop. We want to assure you that integrity is a core value at our hotel, and the use of the term ‘stealing’ is taken very seriously. We maintain a strict policy of responsibility towards our guests’ belongings. Upon receiving your inquiry through the appropriate channel, one of our colleagues promptly responded, confirming that your laptop was found in the room you occupied. Please feel free to arrange for collection or visit us to retrieve your laptop at your earliest convenience. Kind Regards, Imed Chikhaoui

Great location and welcoming staff

Customer review rating 3.5/5

Andrew Families - Confirmed reviews ALL

We booked two days to celebrate our son’s DofE gold award at Buckingham Palace. The rooms were clean and to a good standard. All the staff were friendly and helpful. The location worked very well for us.

Dear Andrew S., Thank you for choosing our hotel for such a special occasion, and congratulations to your son on his DofE Gold Award achievement! We are thrilled to hear that you found our location convenient and our staff welcoming. It is our aim to provide clean and comfortable rooms, and we’re glad that we met your expectations. However, we sincerely apologize for the experience at Bella Italia restaurant. We understand the severity of coeliac disease and the importance of strict gluten-free options. Please rest assured that we take this matter seriously and will address it with the restaurant management to ensure that they improve their food handling procedures to prevent any future occurrences. Once again, we apologize for the inconvenience and hope to have the opportunity to better serve you in the future. Kind Regards, Imed Chikhaoui

Friendly Staff

Customer review rating 4.0/5

Phantom Couples - Confirmed reviews ALL

Well located, with several eating options nearby including the Bella which is connected to the Hotel and provides Great Breakfasts and evening meals. Rooms are small, but very new and clean. Would stay again.

Dear Shaun W., Thank you for your kind review. We are delighted to hear that you had a positive experience with our friendly staff and enjoyed our convenient location with several eating options nearby, including Bella. We appreciate your feedback about our rooms. While they may be small, we are glad to know that you found them to be new and clean. Your satisfaction is our top priority, and we are thrilled to hear that you would stay with us again. We look forward to welcoming you back on your next visit. Thank you once again for your kind words. Kind Regards, Imed Chikhaoui

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Other web-users rate our hotel

  • 665 reviews 9.8/10 Location
  • 952 reviews 6/10 Room
  • 778 reviews 8.1/10 Service
  • 12 reviews 7.1/10 WiFi
  • 560 reviews 3.8/10 Comfort
  • 294 reviews 6.7/10 Cleanliness
  • 229 reviews 7.9/10 Breakfast
  • 193 reviews 6.9/10 Value

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