Dear Vadim Z., Thank you for your feedback. We’re sorry to hear that you were disappointed with the room. Our family rooms are located on different floors, and the allocation is subject to availability at the time of check-in. We understand that the ground-floor room may have felt different from what you expected, and we apologise that it did not meet your expectations. We appreciate you sharing your experience and will take your comments into consideration. Kind regards, Deeia

Dear Jose, Thank you for sharing your wonderful feedback and for rating your experience so highly. We are delighted to hear that you enjoyed our excellent location and that our team made your stay so pleasant with their professionalism, training, and courtesy. We also truly appreciate your constructive comments regarding breakfast. Your suggestions about offering a wider variety of fruits and breads are very valuable, and we will certainly share them with our team as we continue to improve our breakfast selection. We look forward to welcoming you back and providing you with another amazing experience. Kind regards, Deeia

Dear Jennifer, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us and that our front-of-house and housekeeping teams helped make your time in London even more enjoyable. It’s especially lovely to hear your kind words about our front desk team and the care our housekeeping staff took in keeping your room sparkling clean after your days exploring the city. We’ll be sure to share your compliments with the team. Thank you again for choosing to stay with us. We truly appreciate your kind feedback and hope to welcome you back on your next visit to London! Warm regards, Deeia

Dear Kathy, Thank you very much for your wonderful feedback. We are delighted to hear that you found your room comfortable, well equipped, and in a great location. It is especially pleasing to know that you enjoyed our recent refurbishments and appreciated the attention to detail, from the carpets and towels to the quality of the sheets. We are also pleased that all the facilities worked perfectly during your stay. Your kind comments mean a great deal to our team, and we hope to have the pleasure of welcoming you back again soon. Warm regards, Itgel

Dear Louise, Thank you very much for taking the time to share your lovely feedback with us. We are delighted to hear that you found our reception team professional and considerate, and that you appreciated being able to leave your bags with us while you headed out. It is wonderful to know that you enjoyed the comfortable bedding, peaceful surroundings, and your breakfast at Bella Italia. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back again soon. Warm regards, Itgel

Dear Julie, Thank you for taking the time to share your wonderful review. We are delighted to hear that you enjoyed our convenient location, with easy access to public transport and local shops. It is also great to know that you found your room spacious and appreciated the in-room facilities, especially the complimentary refreshments and our team's prompt replenishment service. Your kind comments mean a great deal to us, and we are thrilled to hear that you would choose to stay with us again. We look forward to welcoming you back for another enjoyable visit in the near future. Kind regards, Itgel

Dear Wai M. C., Thank you for taking the time to share your feedback. Please accept our sincere apologies for the disappointing experience you had upon arrival. Unfortunately, due to an unforeseen operational issue, the room category you had reserved was not available at the time of check-in. We appreciate that this was frustrating, particularly as an ALL Platinum member. To ensure you had accommodation available immediately, our team offered the available options, including one of our nearby sister hotels. We understand that the room you initially received did not meet your expectations, and we appreciate your patience while we arranged for you to return to your original hotel for the remainder of your stay. We also regret the inconvenience caused by the unexpected lift failure at the sister property. Unfortunately, this was due to a technical issue that was beyond our control and was being addressed by our maintenance contractor as quickly as possible. Your loyalty as an ALL Platinum member is important to us, and we are disappointed that your arrival experience fell short of the standards you rightly expected. Please be assured that your comments have been shared with the management team to help us improve our operational procedures and prevent similar situations from occurring in the future. Thank you once again for your feedback and we hope to have the opportunity to restore your confidence in us during a future stay. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Dear Jamie, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our great location and that our team provided you with excellent service. Your kind words mean a lot to us. We also appreciate your comments regarding the room size. While some of our rooms are more compact, we strive to make them as comfortable and well-equipped as possible for our guests. Your feedback is valuable and will help us continue improving the guest experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Kind regards, Itgel

Dear Darryl, Thank you for your wonderful review and for your continued loyalty. We are truly delighted to hear that you always enjoy your stays with us. It's especially rewarding to know that you appreciate the thoughtful design of our rooms and the way we make the most of the space in our historic building. We are also grateful for your kind words about our team—providing warm, attentive service is something we take great pride in. Your support means a great deal to us, and we look forward to welcoming you back for another enjoyable stay very soon. Kind regards, Itgel

Dear Irene W., Thank you for your fantastic review. We are delighted to hear that you enjoyed our excellent location and found the hotel to be clean and comfortable. It is especially rewarding to know that our team made such a positive impression and that your check-in and check-out experience was seamless. Your kind words will be shared with the entire team, who will be thrilled to know they helped make your stay so enjoyable. We truly appreciate your feedback and look forward to welcoming you back to Mercure London Hyde Park in the near future. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Dear John, Thank you for your feedback. We're pleased to hear you appreciated our reception team and found your room quiet. Our hotel is located in a prime area near Paddington, close to Hyde Park and with excellent transport links across London. As with many hotels in central London, our rates can vary during peak periods and high-demand dates. We understand that pricing may not always meet every guest's expectations, and we appreciate you sharing your perspective. We hope to have the opportunity to welcome you again in the future. Kind regards, Deeia Bayz

Dear Steven S., Thank you for taking the time to share your feedback. We note your comments regarding the room size. You had booked one of our Cosy Double Rooms and were allocated the correct room type as reserved. As a centrally located London hotel, our Cosy Rooms are designed for guests looking for a compact and comfortable stay. We also offer a range of larger room categories, including Standard, Privilege, and Deluxe Rooms, which provide additional space for guests travelling with larger luggage or those who simply prefer a more spacious room. We appreciate your feedback and hope to have the opportunity to welcome you back in one of our larger room categories in the future. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Dear Scott F., Thank you for taking the time to share your feedback and thank you for being a valued ALL Accor Diamond member. Having reviewed your reservation, we can confirm that you booked a Cosy Double Room and were allocated the correct room category. Unfortunately, on the day of your arrival the hotel was fully booked and we were therefore unable to offer a complimentary upgrade. Regarding your comments about the local area, the individuals you referred to were located near the park and not outside our hotel. While we understand your concerns, public areas outside the hotel are the responsibility of the local authorities. We continuously monitor the area around our property to ensure the safety of our guests and will be happy to share your feedback with the relevant authorities. We also appreciate your comments regarding the window blind and the shower thermostat. These have been shared with our maintenance team so they can be inspected and addressed. Thank you once again for your feedback. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you again in the future. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Dear Robert, Thank you for your lovely review! We're so pleased you had an enjoyable stay and that you found our location ideal for visiting Hyde Park and accessing Paddington Station. It's also wonderful to hear our team was helpful throughout your visit. We really appreciate your feedback and look forward to welcoming you back again soon! Kind regards, Deeia Bayz

Dear Diane F., Thank you for taking the time to share your feedback. We are pleased to hear that you have stayed with us before and previously enjoyed your experience. However, we are sorry to learn that on this occasion the room felt smaller than expected. As we do offer a range of different room types, we would be happy to assist you on any future stays in selecting a room that better suits your preferences and requirements. Thank you once again for your comments. We hope to have the pleasure of welcoming you back to Mercure London Hyde Park Hotel again soon. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Dear Sandra L., Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel clean, enjoyed our convenient location near Paddington and had a good breakfast experience. It is also good to know that you personally slept well during your stay. However, we are sorry to learn that your sister found the bed uncomfortable. Guest comfort is very important to us and we appreciate all feedback as it helps us improve. We also take note of your suggestion regarding an additional towel hook in the bathroom, which we will share with our maintenance team for consideration. Thank you once again for your comments. We hope to have the opportunity to welcome you both back in the future for a more comfortable stay. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Dear Joachim V., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our great location, good breakfast and the level of service provided by our team. It is always rewarding to know when our guests have had a positive experience with us. We also appreciate your comment regarding the rooms. Guest feedback is very important to us, and your suggestion for upgrades has been noted as we continuously look for ways to improve our product and overall guest experience. Thank you once again for your kind review. We hope to have the pleasure of welcoming you back to Mercure London Paddington Hotel in the near future. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Dear Sarah E., Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed a quiet, clean room and that our location worked well for your stay. It’s also great to know our luggage storage service and team made things easier for you. We appreciate your support and hope to welcome you back again in the future. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Dear Mark B., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location near Paddington and Hyde Park and that our team made a positive impression on your stay. Your kind words about our breakfast staff are especially appreciated and we will be sure to pass on your compliments to them. We are also pleased that you found your room comfortable. We appreciate your comments regarding the room size and will take your feedback into consideration as we continually strive to improve our guests' experience. We hope to have the pleasure of welcoming you back again soon. Kind Regards, Imed Chikhaoui Cluster Senior Operations