Mercure London Hyde Park Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 968 reviews

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8-14 Talbot Square, Paddington, W2 1TS LONDON, United Kingdom

Description

Hotel extras

  • Green Key certified environmentally friendly hotel

  • Boutique hotel next to Hyde Park and Paddington Station

  • Historic Victorian townhouse overlooking a garden

  • Bar, restaurant, and gym, along with luxury toiletries and coffee machines

  • Meetings and events facilities for up to 50 delegates

Our accommodation(s)

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Hotel location

Mercure London Hyde Park Hotel

8-14 Talbot Square, Paddington
W2 1TS LONDON
United Kingdom

GPS:51.515033, -0.174291

Telephone
Fax +44 20 7341 7676

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bella Italia Paddington

All day dining open for breakfast, lunch and dinner each day. Our restaurant is the perfect place to relax and refresh with a warm atmosphere, exceptional service and a selection of delicious Italian dishes. Bringing Classic Italian Food to London.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  968 reviews

Customer review rating 3.0/5

Simon C. Business - Confirmed reviews ALL

The room (701) was in the basement, rather compact and the outside space / "terrace" was unpleasant. No hot water (despite running the shower and taps for several minutes) and the bathroom basin plug wouldn't open.

Dear Simon C., Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced during your stay, particularly with the hot water and the bathroom basin plug in your room. Please accept our sincere apologies for the inconvenience this caused. We appreciate you bringing these matters to our attention. The issues have now been addressed and resolved by our maintenance team to ensure they do not occur again. Your feedback is very important to us as it helps us improve the experience for all our guests. We do hope you might consider staying with us again in the future so we can provide you with a much better experience. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Customer review rating 4.0/5

Janine R. Business - Confirmed reviews ALL

Good overall. Staff were friendly and helpful. The hotel is conveniently located. Stairways and corridors are narrow. Meeting room in the basement was slightly cramped for our numbers. T/c facility and lunch difficult to access with so many people in the room.

Dear Janine R., Thank you for your detailed feedback. We are very pleased to hear that you found our staff friendly and helpful and that you appreciated our convenient location. Your positive comments mean a great deal to the team. We also appreciate your constructive feedback regarding the narrow stairways and corridors, as well as the meeting room setup. We understand that the basement meeting room can feel cramped when accommodating larger groups and we are sorry to hear that access to the tea/coffee facilities and lunch was challenging during your event. Your comments are very valuable to us and we will certainly take them into consideration when reviewing room layouts and catering arrangements for larger bookings in the future. We hope to have the opportunity to welcome you back again. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Customer review rating 2.0/5

Hossein S. Business - Confirmed reviews ALL

Not clean We found couple of hairs on the bed Shower room smelled nasty Water pressure and temperature was not good Only positive was the good breakfast Not worth …

Dear Hossein S., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the breakfast however, we are very sorry to read about your concerns regarding cleanliness and the shower facilities. This is certainly not the standard we aim to provide. During your three-night stay, no concerns were raised with our front desk team regarding cleanliness or noise. Had we been informed, we would have addressed the matter immediately, whether by re-cleaning the room, checking the shower or offering an alternative solution to ensure your comfort. You were allocated a quiet room facing the rear of the hotel. Additionally, there is a secondary door that can be closed to further isolate the room from the second floor and surrounding rooms which usually helps minimise noise. We are proud that the majority of our guests regularly praise our housekeeping team for their high standards. However, we understand that expectations can vary and we regret that on this occasion we did not meet yours. Your feedback has been shared with the relevant departments to ensure we continue improving. We wish you all the best in your future travels. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Customer review rating 3.0/5

Levent D. Business - Confirmed reviews ALL

Check-in was very smooth and the staff were extremely helpful. I was even offered a room upgrade, although unfortunately there was no availability. The team throughout the stay was attentive, friendly, and always willing to assist with anything I needed. The standard rooms are quite small. The doors close loudly and the floors can be a bit creaky. Overall, I wasn’t fully satisfied with the room in terms of space and comfort especially for a business trip though considering the price performance balance, it was acceptable. The breakfast area is lovely, and the hotel partners with an Italian restaurant for the morning service, which is a nice touch. However, during my four-night stay (three breakfasts), I noticed that the restaurant manager seemed quite harsh in her interactions with the staff, which was uncomfortable to observe. In general, I was satisfied with my stay, mainly thanks to the kind and attentive hotel team. However, the standard rooms may not be ideal for business travel.

Dear Levent D., "Thank you for taking the time to share such detailed feedback. We are delighted that our location, smooth check-in and attentive team contributed positively to your stay. We appreciate your comments regarding the standard room size and comfort as well as your observations about the breakfast service. Your insights help us identify areas for improvement and we will review them carefully. We hope to have the opportunity to welcome you back in the future and provide an even more comfortable experience. Kind Regards, Imed Chikhaoui Cluster Senior Operations

Customer review rating 1.5/5

Emily M. Business - Confirmed reviews ALL

Booked one hotel transferred to another. As you had over booked!!! Not great explanation on how this can happen. They received the worst room at 11:30pm at night if it was earlier I would have just left.,I paid £180 so it wasn’t on the cheap end..Terrible experience..

Other web-users rate our hotel

  • 828 reviews 9.7/10 Location
  • 1,094 reviews 6.5/10 Room
  • 878 reviews 8.5/10 Service
  • 16 reviews 7.5/10 WiFi
  • 672 reviews 4.6/10 Comfort
  • 369 reviews 6.8/10 Cleanliness
  • 289 reviews 7.8/10 Breakfast
  • 256 reviews 4.2/10 Amenities

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