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ibis Southampton Centre Hotel 3 stars

TripAdvisor rating 3.5/5 1,217 reviews
ibis Southampton Centre
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+ 15 Services
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Hotel extras

  • The hotel is located within 5 min walk from the Central Train Station (exit from platform 4).

  • Ideal location for cruise terminal (5-10min in taxi average cost £10 depending on the gate).

  • Onsite car parking with reduced rate of £10 per night for residents.

  • Coming for shopping? West Quay shopping centre and Ikea are 5min walk from the hotel.

  • 24/7 reception, free wifi, tea/coffee and hair dryer in room. Iron upon request from reception

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

ibis Southampton Centre

9 West Quay Road
SO15 1RA
southampton
united kingdom

Tel: +442380634463

Fax: (+44)2380/223273

Contact email

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :   SOUTHAMPTON SOUTHAMPTON

  • By plane

    LONDON HEATHROW At 130km / 81.25 miles

  • By plane

    SOUTHAMPTON At 7.56km / 4.7 miles

  • By plane

    SOUTHAMPTON AIRPORT At 9.66km / 6 miles

  • By boat

    SOUTHAMPTON DOCKS At 0.5km / 0.31 miles

  • By car

    JUNCTION 3 At 5km / 3.13 miles

  • By train

    CENTRAL STATION At 0.02km / 0.01 miles

  • By train

    LONDRES WATERLOO At 112.64km / 70 miles

GPS :50.905441, -1.414061

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 15m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 15m²
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

FOGG'S

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 90 m²

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
ibis Southampton Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,167 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,217 reviews

Customer review rating 4.2/5

Anonymous Friends - 02/12/2019 Confirmed reviews ALL

The stay was fine....however, we paid for early check in which did not occur. We we asked to return at 10:30, which we did but the room still was not ready. We arrived from QM2 at 9 am for early check-in and would have stayed on the ship had we been informed that housekeeping did not arrive until 10 am. Communication would have been most helpful.

Customer review rating 4.2/5

Anonymous Families - 01/12/2019 Confirmed reviews ALL

Room very small but adequate. Tv was broken and WiFi low signal strength

Dear Ms G., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive positive feedback and we are happy to read that overall your stay was a pleasant one. We have taken a look at your comment about the TV being broken and fortunately this is not the case, but instead the battery just needed changing in the remote control. I will share your comments and rating with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Yours sincerely, Louisa Daxer-Robbins Interim General Manager

Fantastic

Customer review rating 4.2/5

A. Families - 01/12/2019 Confirmed reviews ALL

Friendly staff. Nice rooms Just what's needed for a short stay feeling welcome

Dear Ms A., We very much appreciate your comments regarding your stay at the ibis Southampton Centre, and we are so pleased to read that you were made to feel welcome during your short stay. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do look forward to welcoming you back very soon. Yours sincerely, Louisa Daxer-Robbins Interim General Manager

Bathroom in need of immediate renovation!!

Customer review rating 4.2/5

Anonymous Couples - 01/12/2019 Confirmed reviews ALL

The actual room was fine but the bathroom was a disgrace! The bathroom door did not close, the water pressure in the toilet system was very low and the cistern took several minutes to refill. The state of the basin was appalling, it was stained brown in the bottom and very badly chipped all over. We had already taken clothes out of suitcases before noticing these problems otherwise would not have stayed in the room. Upon telling reception staff we were told that they would report it to housekeeping! It was the poorest bathroom I have ever had to use.

Dear Ms B., Thank you for taking the time to tell us about your experience at the ibis Southampton Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems in the bathroom and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Louisa Daxer-Robbins Interim General Manager

Overnight Stay

Customer review rating 4.2/5

Sue Friends - 01/12/2019 Confirmed reviews ALL

I have stayed here before and found the location to be excellent and room very comfortable.

Dear Ms D., We very much appreciate your comments regarding your return stay at the ibis Southampton Centre. It is always a pleasure to receive positive feedback and ratings. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Yours sincerely, Louisa Daxer-Robbins Interim General Manager

Pre Cruise stay

Customer review rating 4.2/5

C M. Couples - 30/11/2019 Confirmed reviews ALL

Close to Cruise terminal and clean functional hotel - good value

Dear Mr M.,, We very much appreciate your comments regarding your stay at the ibis Southampton Centre. I am happy to read that overall your stay was a good one, but disappointed that your experience at breakfast did not meet your expectations. I have personally addressed this with the team in order to ensure that more attention is paid on these points so that this does not happen again, as this is not the standard that we strive to practice at the Ibis Southampton. Thank you again for sharing your experience, and we do hope that we can look forward to welcoming you back soon. Wishing you a pleasant day ahead and safe & fun travels on your cruise. Yours sincerely, Louisa Daxer-Robbins Interim General Manager

Great Place to stay for a short stay

Customer review rating 4.2/5

Dave G. Couples - 29/11/2019 Confirmed reviews ALL

Great location, 5 min walk to centre of Southampton plenty of parking, nice room, comfy bed, all staff were great especially the bar staff, food was good so would recommend this hotel. The only problem the lounge & bar area to near the hotel entrance so quite cold as there is no barrier or double inner door.

Dear Mr G., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive such positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover it will serve as an encouragement to future guests of the hotel who are looking to book in the area. Thank you again for sharing your experience, and we do hope we can look forward to welcoming you back very soon Mr G.. Yours sincerely, Louisa Daxer-Robbins Interim General Manager
Customer review rating 4.2/5

Anonymous Business - 29/11/2019 Confirmed reviews ALL

Good stay except... why cant' hotel windows be opened in the UK???? Everywhere else in Europe, they can be opened. But not in the UK. Is that because you all fall out of them or because of some strange legal reason? Either way, it is weird that the windows are not allowed to open.

Dear Mr B., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. We are please to read that overall your stay was a good one. I will share your comments with our team. and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand I am sorry to hear that you do not agree with our policy of not being able to open your bedroom window. The adjustment of only being able to partially open the windows in our hotel rooms has been put in place for the health & safety of our guests. Thank you again for sharing your experience Mr B., and we do hope we can welcome you back soon. Yours sincerely, Louisa Daxer-Robbins Interim General Manager

mr

Customer review rating 4.2/5

Ian F. Couples - 28/11/2019 Confirmed reviews ALL

it was very pleasent!

Dear Mr f., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive such positive feedback. I will share your comments with my team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Yours sincerely, General Manager Louisa Daxer-Robbins

All as expected

Customer review rating 4.2/5

Mickyt Couples - 28/11/2019 Confirmed reviews ALL

Quick and easy check in and out. Pleasant and helpful staff. Clean comfortable room. Decent breakfast.

Dear Mr T., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive such positive feedback. I will share your comments with my team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Yours sincerely, General Manager Louisa Daxer-Robbins

Clean, comfortable, convenient.

Customer review rating 4.2/5

Craig C. Couples - 27/11/2019 Confirmed reviews ALL

We always stay here the night before crossing the Atlantic and it is clean, comfortable and convenient for the ships. The staff are extremely helpful and friendly and our two little dogs are welcome.

Dear Mr C., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive such positive feedback. I will share your comments with my team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you and your two little dogs back home soon. Yours sincerely, Louisa Daxer-Robbins General Manager

Mrs Mary B.

Customer review rating 4.2/5

Mary B. Friends - 27/11/2019 Confirmed reviews ALL

We stayed overnight before our cruise and used the car parking facility which was great value for money and the whole experience was excellent.

Dear Ms B., We very much appreciate your comments regarding your stay at the ibis Southampton Centre and we hope that you are enjoying a fun and relaxing cruise. It is always a pleasure to receive such positive feedback. I will share your comments with my team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back very soon. Yours sincerely, Louisa Daxer-Robbins General Manager

Good night's stay

Customer review rating 4.2/5

David Solo - 26/11/2019 Confirmed reviews ALL

Efficient check in and advice. Good, comfortable facilities. I did not eat here due to early departure!

Dear Mr P., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Yours sincerely, General Manager

A pleasant hotel with good facilities.

Customer review rating 4.2/5

Terry R. Couples - 25/11/2019 Confirmed reviews ALL

We had no problems at all.

Dear Mr R., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, General Manager

Where did my room reservation go?

Customer review rating 4.2/5

Ibbie Solo - 25/11/2019 Confirmed reviews ALL

Being a regular guest, all was as I expected it to be, once I had sorted out my room. I now find that I need a room with a shower, as, having replacement joints and arthritis in other parts of my body and having reached the age of 70, stepping over a bath side to access bathing, is a little bit precarious for me. With that in mind, during my stay in August, I arrange with reception for me to be allocated room 101, one of your two rooms with walk in showers for this stay. The booking for this stay was ammended before me there and then. On arrival last Tuesday, I was therefore surprised and concerned to be allocated room 220, which I immediately queried. Someone had clearly altered your room allocation system and there was no trace of my allocation of room 101 for this stay. That reservation had vanished. Someone was already in room 101. However fortunately room 102 was vacant, being your other room with a walk in shower. I was therefore given that room for my stay. I must point out that had that room not been vacant then we would have had a problem. The question is who changed my reservation on your system? One young lady on your staff at reception did tell me that rooms 101/2 were for people with disabilities, and inferred I didn't appear so. She didn't seem aware that all disabilities are not visible and I found I had to explain this. Once that matter was resolved everything else was as expected during my stay.

Dear Mr W., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am sorry to hear that at the time of check in your request for a room with a walk - in shower was not as smooth as it should have been, but happy to know that my colleague at the front desk was able to offer a quick solution and you were able to enjoy your stay comfortably. I have addressed with the team personally that details such as a request for a walk-in shower for reasons of health and disability (visible or not visible) should be clearly visible and available for colleagues to look after all of our upcoming reservations. Thank you again Mr W. for sharing your experience, and we look forward to welcome you back soon. Sincerely, General Manager

Expedient

Customer review rating 4.2/5

Carolyn C. Solo - 23/11/2019 Confirmed reviews ALL

I had bed breakfast and dinner with a glass of wine, 8 days parking for less than the cost of parking at the Cruise port. Asked for room at the front but didn't get one, as it was just for one night I didn't pursue it.

Dear Ms C., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to apologise that the hot food from the breakfast buffet was not hot during your stay, and I will share this feedback with the food & beverage team to ensure that more attention is paid to this point. Unfortunately we can not always guarantee every guest request,and it is subject to availability, however I will make sure that we add a note to your profile and every time you stay with us we will do our very best to accommodate your request of having a room at the front. I am sharing a link regarding the benefits of each Le Club member status so that you know what to expect during your next stays with us at an Accor hotel. I hope this is useful. https://www.accorhotels.com/leclub/cards-status-benefits-details/index.en.shtml?status=Classic Thank you again for sharing your experience Ms C., and wishing you a pleasant day ahead. Yours Sincerely, General Manager

Fine for solo business trip

Customer review rating 4.2/5

Ab Business - 23/11/2019 Confirmed reviews ALL

Ibis Southampton centre is a good choice for low budget accommodation close to the city centre. The check in is quick and easy especially using the online app. The rooms are clean and functional although starting to show their age. There is a bar and food available. Breakfast is a good hot buffet. The £10 per night overnight parking is expensive and can be avoided by nearby multi storey parking

Dear Mr B., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for your feedback regarding the missing bedside table and noisy handling unit. One of our maintenance team members will be looking into this immediately for review. Wishing you a pleasant day ahead, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

improvements made

Customer review rating 4.2/5

Peter A. Couples - 22/11/2019 Confirmed reviews ALL

Rooms clean and tidy ideal for our needs. The welcome pack tea, coffee ect was welcome. this was an improvement on our last visit. Breakfast could be improved, one day hash browns the next none. scrambled eggs no fried. No cereal choice. We took advantage the evening menu on both of our days which we enjoyed the food that we ordered. Staff were friendly and helpful throughout our stay.

Pleasant, but not as good as my previous stay.

Customer review rating 4.2/5

Paul Solo - 22/11/2019 Confirmed reviews ALL

Very good overall but not as nice as my stay the month before. I had just become a member the last time I stayed and was pleasantly surprised to find some nice goodies in my room (bottles of water biscuits and chocolate). this trip was on a Sunday night and the restaurant was closed and there was extras in the room at all , not even a bottle of water.

Always good and always made to feel welcome

Customer review rating 4.2/5

Nikki Couples - 21/11/2019 Confirmed reviews ALL

No problems all good

Dear WENDY S., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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