ibis Southampton Centre

ibis Southampton Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 769 reviews

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Hotel extras

  • The hotel is located within 5 min walk from the Central Train Station (exit from platform 4).

  • Ideal location for cruise terminal (5-10min in taxi average cost £10 depending on the gate).

  • Onsite car parking with reduced rate of £10 per night for residents.

  • Coming for shopping? West Quay shopping centre and Ikea are 5min walk from the hotel.

  • 24/7 reception, free wifi, tea/coffee and hair dryer in room. Iron upon request from reception

ALLSAFE approved hotel

Hotel location

ibis Southampton Centre

9 West Quay Road
United Kingdom

GPS:50.905441, -1.414061

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  769 reviews

TripAdvisor Rating  3.5/5  1,281 reviews

2nd Stay in 2002 (23rd Sept).

TripAdvisor rating 4.0/5

Turboman Couples - TripAdvisor review

My 2nd Stay for another Theatre trip this year, booking and parking is easy and it's very convenient for the Theatre and shops, arrival was not very good, a new guy was alone on the front desk and it took at least ten mins to check in (only 1 person in front of me), it was so slow someone standing at the bar walked out, once I finally did get my key card it didn't work, so I and another female guest had to return to reception for cards that did work, the hallway carpet is looking very worn and dated, the aircon not that efficient and the tv unlevel (room 233), the twin beds were smaller than expected and towels were very scarce, for the price I wasn't impressed, but the room fulfilled it's role for the night, the downstairs area is immaculate and breakfast choice very, very good, I went to breakie at just after 8am on the Saturday (24th Sept 22), the orange juice ran out and I told a very nice and helpful female waitress about the problem, and she instantly resolved the problem, people watching as you do, I did notice that this waitress worked her socks off, I would also like to praise a very attractive blonde female hotel guest wearing a Arvia tracksuit, this young lady with a pony tail was extremely courteous to A LOT of people within the restaurant, she constantly and consistently gave way to people as they and she walked about getting their breakfast, she constantly smiled and was the apitamy of courtesy and politeness, i think i saw Georgia on her top, the boat show was on and with the Arvia Launching this year, would imagine she was there (with other colleagues) as PR for the new ship ?. The ibis and near by Novotel do see a lot of cruise people and guests stay and she was a great advert for the Arvia as was the young waitress for Ibis. To Recap; Starting to look dated upstairs, slow booking in process, slightly "inflated" price, exceptional breakfast and courtesy by staff and other guests, I would stay again and would recommend the Ibis, Southampton for a theatre or shopping break etc.

Clean and comfortable

TripAdvisor rating 5.0/5

Angie J Friends getaway - TripAdvisor review

This was the third time I have used ibis . Staff are very friendly and room was lovely and clean and the warm . Had evening meal in hotel and was fantastic well worth it . But the only down fall was I was going to book a taxi to cruise but the staff said they would which I thought was a nice gesture. Was quoted £7 which wasn’t a bad price for a 6 mins ride . Only to be told by the taxi man as the hotel booked my taxi it will be £20 . But if I had booked myself it was £7 . Which I was not a happy bunny . Please advise your customers that it will cos more if they book it . Do to fella guests book your own taxi

Very enjoyable

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Always a friendly, relaxed stay. Rooms are clean and warm and comfortable. Breakfast is terrific and I am especially grateful to be given gluten free bread as I am a Coeliac. The addition of fried eggs adds to the great menu and I look forward to eating a couple on my next visit. I forgot to bring my socket block on this occasion and found it difficult to plug my phone charger into the window socket. It is too close to the long shelf in front of the window. I will remember to bring it next time. I used the socket below the mirror.

Well located

Customer review rating 3.5/5

Steph Couples - Confirmed reviews ALL

It was an ok stay The place just needed a few repairs on the stairs

Dear Stephanie P., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. Thank you for bring the stairs to our attention this is something we will have looked at. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Team

pleasant stay

Customer review rating 5.0/5

Wendy Friends - Confirmed reviews ALL

very good staff. helpful and friendly. room small but comfortable. I think it was a little expensive and the breakfast wasn't included but otherwise fine.

Dear WENDY G., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Team

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Other web-users rate our hotel

  • 545 reviews 9.3/10 Location
  • 819 reviews 5.8/10 Room
  • 669 reviews 8.4/10 Service
  • 12 reviews 3.6/10 WiFi
  • 385 reviews 3.8/10 Comfort
  • 371 reviews 7.4/10 Cleanliness
  • 350 reviews 6.4/10 Breakfast
  • 214 reviews 6/10 Value

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