The fast online check in was very smooth running and when arrived at the Hotel was in my Room very quickly . Room very warm , clean and comfortable Brd was great and had a good nights sleep , Good hot running water and shower .

Okay

I have nothing bad to say, all staff were very nice and helpful, the only thing I can complain is the prices of your drinks, not having a machine I can purchase drinks I had to buy from the bar, I understand the price if you using the restaurant or sitting in the bar area but really high price to buy drinks for the room, other from that no complains at all

It was fine

enjoyed our stay after the initial mix up at the desk

not a very good room, lift not working, my wife has walking difficulties but was forced to climb the stairs, breakfast was very poor, not much choice, not what was expected for the price, very disappointed.

Dear Team, As I mentioned your staff make your hotel, the hotel itself is good however the below is what could do with a little attention. My room 114 Bath panel needs bringing forward to flush position with bath. Panel under sink has dropped on right hand side, needs re-fixing. Shower rail bottom has split, needs replacing. Room could do with a safe. This room suffers with a bit of noise, probably kitchen extract or AC unit.

Arrived a bit earlier than the official check in time but was not an issue and got to my room shortly after. Receptionist was very friendly. Returning in the evening after a long day of exploration of the historic sites in Southampton Centre we had reasonably price drink at the bar. I am guessing due to the low occupancy breakfast was prepared for order. We were able to leave our luggage free of charge prior to our departure from Southampton. Thanks for the team for a lovely stay. Will be back again.

Nothing was too much trouble for the staff, very friendly too.

We always stay at this hotel when we come to Southampton because of its location and it’s service. The hotel is extremely comfortable and clean but is starting to look a little tired in decor in some of the rooms especially in the bathrooms where it could do with a revamp. Also what was most unsatisfactory on this occasion was the incessant and extremely loud chatter of the housekeeping team (4 of them) from early morning to my checkout at 11.30. I could hear them from the very end of the corridor to where they were by the lifts. They sounded like a group of fish wives in a market. People stay in a hotel to relax not to listen to them!!!

I can't find a nicer, more centrally located hotel with kinder staff. Nothing is too much for them. The lift was out of order during our visit but they moved the cases up and down for all. The breakfast is spectacular.

Started off with the lift not working which was a pain with luggage for a 2 night stay, so we asked to be not too high up and was put on the 2nd floor, then as soon as i went in the bathroom i saw a dozen hairs on the floor so took a photo (then cleared them up) and showed the photo to reception, and said it's fine i didn't want to make a big deal of it but thought she should have a word with the cleaners. We then went to the bar for drinks and as the barman passed over a glass of wine we mentioned the lipstick around the glass and he obviously changed the glass - obviously with the current Covid situation the cleanliness is already of great concern to us. The following afternoon we asked for an orange juice and lemonade only to be told the orange juice is only to be used for breakfast???? So that was bizarre seeing as i could see the carton in the fridge in the bar! The cooked breakfast to be fair was really nice, but still did find it odd that it's a free for all with regards to touching hot plate lids and tongs etc and it took 4 or 5 attempts to find a clean glass for the orange juice (could have just been dried water from a dishwasher but still didn't look very good) - we came down too late for breakfast on the first morning (do find 10am finish weirdly early on a weekend) but on the 2nd morning the receptionist said "you don't have breakfast with your room" so i had to get up the email to show that 4 breakfasts were included on my booking.. just all in all a very forgetful stay seeing as 2 days after the booking my partner tested positive for Covid and has ruined Christmas having to now isolate until the New Year

Even with the brocken lift everyonw was so helpful and couldn't do enough for us

Have stayed here a few times. Is convenient for shops and nightlife and close to family. Perfectly satisfactory for an overnight stay. No frills but it is good value for money. Car parking a bit expensive but we arrived on the train.

Had checked in on-line so the check in process was seamless. Staff very friendly & polite. Room was comfortable, sleep quality good. Check out process was also good. The only gripe was the wifi which was never a good connect and kept disconnecting our devices.