ibis Southampton Centre 3 stars

Customer review rating (ALL Rating) 4.2/5 1,063 reviews

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9 West Quay Road, SO15 1RA SOUTHAMPTON, United Kingdom

Description

Hotel extras

  • Convenient location close to City and Ocean cruise terminals

  • 5 minutes walk from Southampton Central train station

  • Onsite parking for just £12 a night

  • 24/7 reception

  • Pet-friendly rooms

Our accommodation(s)

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Hotel location

ibis Southampton Centre

9 West Quay Road
SO15 1RA SOUTHAMPTON
United Kingdom

GPS:50.905441, -1.414061

Telephone
Fax +44 23 8022 3273

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

CHARLIES CORNER

People and music, food and drink, coffee and chatter - it all comes together at Charlies Corner. Whether just popping in for a coffee, or spending the evening listening to live music, you can be sure you will be well looked after at Charlies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,063 reviews

TripAdvisor Rating  3.6/5  1,407 reviews

Cold and damp room with mould and condensation

TripAdvisor rating 1.0/5

davekatejones TripAdvisor review

Cold and damp room with mould and condensation. On arrival at 3 ish the room was cold (15.5 deg) and the bedding was damp feeling. The room smelt heavily of cleaning product. The heating only improved this to 18 by evening. I raised the issue and was given an extra duvet and a heater. The bedding felt really damp and cold, like when camping! By morning the windows were wet with condensation and the room too cold to have a shower. Rooms have been OK before but this was Possibly the worst hotel experience we have ever had.

Customer review rating 5.0/5

Adriana D. M. Friends - Confirmed reviews ALL

The stuff is extremely welcoming and helpful with anything.

Dear Adriana D. M., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location and found our team to be welcoming and helpful. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Kind Regards , Sakuni Wadduwage IBIS Southampton Centre

Customer review rating 1.5/5

Emily R. Couples - Confirmed reviews ALL

Please refer to my email I have sent to you dated 27th November

Customer review rating 3.5/5

Graham G. Couples - Confirmed reviews ALL

Our room was clean and had the basic requirements for a one night stay prior to embarking on a cruise. Not luxurious, but reasonable value for money.

Dear Graham G., Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and the cleanliness of your room. We hope to welcome you again !!! Kind Regards , Sakuni Wadduwage IBIS Southampton Centre

Customer review rating 2.5/5

Nigel L. Couples - Confirmed reviews ALL

We have stayed here a few times but this time unfortunately it was a big disappointment, the room was very cold on arrival ( had to get an oil filled radiator from reception to heat the room ). The fittings and general condition of the room and bathroom are very worn and require repairs also mould around the secondary double glazing in the room is not what you expect when booking a four star hotel. Big let down on this visit.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the discomfort you experienced due to the cold room upon arrival and appreciate your understanding in obtaining a radiator. We also acknowledge your comments concerning the condition of the room and bathroom fittings, as well as the presence of mould. Please rest assured that your observations will be taken into consideration as we continuously strive to enhance our facilities and services for our guests. We hope to have the opportunity to welcome you back in the future. Kind regards Eleanor ibis Southampton Centre

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Other web-users rate our hotel

  • 1,297 reviews 9.5/10 Location
  • 1,672 reviews 4.5/10 Room
  • 1,291 reviews 8.8/10 Service
  • 44 reviews 6/10 WiFi
  • 863 reviews 3.2/10 Comfort
  • 669 reviews 6.1/10 Cleanliness
  • 494 reviews 6.5/10 Breakfast
  • 396 reviews 6.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.