ibis Southampton Centre 3 stars

DO NOT STAY HERE!! I would not recommend this place. My husband and I stayed here for two nights prior to us leaving in a cruise. We got to the hotel initially about 11am however they would not check us in and said to come back closer to 3pm. They said they would store our luggage for us. So we stored it in some back ally room that apparently anyone can access 😳... Saw that later on when we went to pick it up that people were just walking back there to get there own luggage with no assistance. Anywho - got a map of places to walk to and eat and shop, google maps on my phone was better assistance than the map. Came back to hotel about 2pm or so and asked if we could be checked in and they said there was a problem with our reservation and that it was cancelled?! We had to show proof we paid for our room from back in July just to get into our room because THEY overbooked there hotel. It appears they were trying to resell our room at a higher rate because they could and I'm also thinking the same front desk lady cancelled our reservation when we came in at 11Am initially. So messed up! None of it even makes sense because I had checked in online prior to even arriving at the hotel two days prior on their website....?!? Forty five minutes later, after three phone calls were made and we showed proof we paid (back from July) we got our room key. Awful rigamaroo to go through. We finally got to our room and noticed no towels, no facial tissues, room smelled awful, A/C does not work, they give you a simple desk fan to plug in, bed sheets and linens were NOT clean and the whole room is as tiny as a cruise ship cabin. My nose is super messed up just from all the dust mites and grossness in the air and on the linens. I can smell food cooking from the bathroom of our room and I'm on the second floor! It's a motel not a hotel. RUN FROM THIS PLACE! They don't care about you. We won't come back! Awful service!

Facilities were good for a budget hotel and staff were excellent. Very overpriced for a budget hotel.

Very enjoyable and found the restaurant and food greatly improved. Only complaint is would have been nice to have a hand towel in the bathroom and a lower tog duvet

Often use this hotel when we stay down after Southampton home games. Friendly staff, quality rooms for the price and convenient for the station.

Very close to train station and cruise terminals; rooms meet all needs of guests for a short stay; staff is very nice and helpful;