ibis Southampton Centre

My 2nd Stay for another Theatre trip this year, booking and parking is easy and it's very convenient for the Theatre and shops, arrival was not very good, a new guy was alone on the front desk and it took at least ten mins to check in (only 1 person in front of me), it was so slow someone standing at the bar walked out, once I finally did get my key card it didn't work, so I and another female guest had to return to reception for cards that did work, the hallway carpet is looking very worn and dated, the aircon not that efficient and the tv unlevel (room 233), the twin beds were smaller than expected and towels were very scarce, for the price I wasn't impressed, but the room fulfilled it's role for the night, the downstairs area is immaculate and breakfast choice very, very good, I went to breakie at just after 8am on the Saturday (24th Sept 22), the orange juice ran out and I told a very nice and helpful female waitress about the problem, and she instantly resolved the problem, people watching as you do, I did notice that this waitress worked her socks off, I would also like to praise a very attractive blonde female hotel guest wearing a Arvia tracksuit, this young lady with a pony tail was extremely courteous to A LOT of people within the restaurant, she constantly and consistently gave way to people as they and she walked about getting their breakfast, she constantly smiled and was the apitamy of courtesy and politeness, i think i saw Georgia on her top, the boat show was on and with the Arvia Launching this year, would imagine she was there (with other colleagues) as PR for the new ship ?. The ibis and near by Novotel do see a lot of cruise people and guests stay and she was a great advert for the Arvia as was the young waitress for Ibis. To Recap; Starting to look dated upstairs, slow booking in process, slightly "inflated" price, exceptional breakfast and courtesy by staff and other guests, I would stay again and would recommend the Ibis, Southampton for a theatre or shopping break etc.

This was the third time I have used ibis . Staff are very friendly and room was lovely and clean and the warm . Had evening meal in hotel and was fantastic well worth it . But the only down fall was I was going to book a taxi to cruise but the staff said they would which I thought was a nice gesture. Was quoted £7 which wasn’t a bad price for a 6 mins ride . Only to be told by the taxi man as the hotel booked my taxi it will be £20 . But if I had booked myself it was £7 . Which I was not a happy bunny . Please advise your customers that it will cos more if they book it . Do to fella guests book your own taxi

Always a friendly, relaxed stay. Rooms are clean and warm and comfortable. Breakfast is terrific and I am especially grateful to be given gluten free bread as I am a Coeliac. The addition of fried eggs adds to the great menu and I look forward to eating a couple on my next visit. I forgot to bring my socket block on this occasion and found it difficult to plug my phone charger into the window socket. It is too close to the long shelf in front of the window. I will remember to bring it next time. I used the socket below the mirror.

It was an ok stay The place just needed a few repairs on the stairs

very good staff. helpful and friendly. room small but comfortable. I think it was a little expensive and the breakfast wasn't included but otherwise fine.