Novotel Nottingham Derby 4 stars

Customer review rating (ALL Rating) 4.4/5 240 reviews

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Bostock Lane, Long Eaton, M1 Junction 25, NG10 4EP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • 10 minute drive to East Midlands Airport

  • 11 fully-equipped meeting rooms for up to 220 guests

  • Family & Pet Friendly (small charge for pets)

  • Free Car parking onsite for guests - parking eye

  • Close to Alton Towers, Matlock, Peak District

Our accommodation(s)

Hotel location

Novotel Nottingham Derby

Bostock Lane, Long Eaton, M1 Junction 25
NG10 4EP NOTTINGHAM
United Kingdom

GPS:52.910782, -1.298882

Telephone
Fax +44 115 946 5900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  240 reviews

Customer review rating 4.5/5

Colin A. Families - Confirmed reviews ALL

I asked for a quiet room away from lifts and stairs and got exactly what I asked for. Thank You

Dear Colin, Thank you for the great review of our hotel and our staff! We are glad that you enjoyed your stay and had a great experience, we hope to see you again very soon. Kind regards, Reception

Customer review rating 3.0/5

Pamela S. Friends - Confirmed reviews ALL

I requested two rooms with shower only no bath. One had a bath with a shower over it! Also there was a disabled parking sign but it had the electric charging points in it. When I asked at reception about disabled parking the reply was they didn’t no if there was any parking for disabled people! Not very good at all.

Customer review rating 5.0/5

Judith J. Couples - Confirmed reviews ALL

Comfortable stay

Dear Judith, Thank you for the great review of our hotel and our staff! We are glad that you enjoyed your stay and had a great experience, we hope to see you again very soon. Kind regards, Reception

Customer review rating 5.0/5

John L. Business - Confirmed reviews ALL

Great as usual

Dear Mr. L., Thank you for the great review of our hotel and our staff! We are glad that you enjoyed your stay and had a great experience, we hope to see you again very soon. Kind regards, Reception

Customer review rating 1.5/5

Peter H. Families - Confirmed reviews ALL

The room was very clean and well decorated with a nice clean modern bathroom. However, the bed is very soft and uncomfortable with lumpy pillows. The room was very hot and the air conditioning broken. They don't have soft close doors, therefore there were doors slamming all night. Walls very thin, therefore you can hear people talking all through the night. When we went for breakfast the next morning and asked about the Gluten Free options, we were told (by a very grumpy front of house) there weren't any really, maybe some bread. They then asked a waitress who shrugged her shoulders and said there was bread and cornflakes. We asked about the cooked and they said it wasn't gluten free. We said not even the baked beans and scrambled eggs??? They didn't know and were very unhelpful. Very little awareness. The waitress gave me three pieces of bread and told me to toast them, pointing to the toaster everyone else uses. When I told her I needed them toasting in a separate toaster, she said this wasn't possible. So, I had bread not toast. I went to have a look at the cooked section and asked the chef about the sausages, hash browns and bacon and he was much more helpful. He went to check the ingredients for me for the sausages and hash browns, but again not already aware of allergens. I have never had such poor service or experienced such poor knowledge of allergens in any hotel, cafe or restaurant. We have an electric car, which we would have liked to have charged for a short while, however there is only one charger and a car parked in the space all night and it wasn't even plugged in to charge.

Dear Guest, Thank you for taking your valuable time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent that we fell short on this occasion. Please accept our sincere apologies because your recent stay experience with us way below our usual standards due to several reasons. We will organize a training for our F&B department to ensure they have better knowledge and understanding of existing food allergens and in particular gluten free items. Sincerely,

Other web-users rate our hotel

  • 167 reviews 9.1/10 Location
  • 469 reviews 8.3/10 Room
  • 402 reviews 9.1/10 Service
  • 252 reviews 8.6/10 Cleanliness
  • 199 reviews 7.5/10 Breakfast
  • 83 reviews 9.3/10 Vibe

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