Novotel Nottingham Derby Hotel 4 stars

Frustrating check-in process and far from satisfactory first room. Fortunately the situation was resolved and the experience improved.

I booked my mother and I (for her birthday) premium rooms as a treat for a family gathering. The rooms were the standard rooms. Receptionist reeled off a standard response that the website was to blame they only had 10 premium rooms and they were already booked. Gave us a single drinks voucher each and promised the upgrade package would be added to our rooms while we were out. Totally appreciated that, but less the abrupt way she dealt with us. Got back to the rooms later and the upgrade was a couple of chocolate bars, bottles of water and slippers. Thanks.. hardly compensation vs the premium room package. Spoke to night receptionist and explained this was below expectations and she explained nothing could be done as the duty manage was off that weekend. Promised to email the DM and send me the email. Never received this email or a reaponse or compensation, so only conclusion is I was lied too and you don't care about your guests as long as they've paid up front. Completely understand Novotel and all other hotels are under lots pressure right now, but it does NOT give you the right to treat me and my family like this. It was my Mum's birthday, it was supposed to be a treat, and your hotel ruined it. I'd give less than 1 if possible. Terrible experience

The hotel car park rubbish bins were full. Rubbish and litter in car park. The hotel looked very tired. We were there 3days and room wasn’t cleaned or refreshed. We did ask for clean towels.Hotel front garden was full of weeds and gave the impression it was very run down since we stayed last .

Mostly good, but we had two lots of payment taken on the website and were amazed to find that we had apparently booked two rooms, as we checked in. We are waiting for the refund. The hotel offered a pleasant breakfast and was used as a convenient base near to a family members and other friends. Being close to the M1 but not close enough to hear the traffic is convenient.

Lift was smelling as if someone would have opened the bin, carpets are so stained in hall way it just makes you feel you have made a bad choice by selecting this hotel, the shower was not draining the water, asked at the reception and the plumber left MUD in the bathroom when we went back hotel

a very rewarding and welcoming experience.

We arrived at lunchtime hoping to have a snack before attending a funeral in Nottingham. The restaurant was closed until 16:30. This meant we had to travel into Long Eaton to buy a sandwich, something that we had little time for. It was also closed for lunch and dinner on the following day (Saturday). There was no room service - meaning that we had to go to reception for replacement towels, toilet rolls, coffee etc - and there was no equipment to clean the basin, and no toilet brush provided in the toilet. Evidently the rooms are only serviced after a stay of six days. When checking out on Sunday there was nobody at reception and we had to telephone for the duty manager to come to take payment for drinks that we had taken at the bar. Breakfast was good, except there was only one toaster available that was very slow, and there was always a queue to use it.

Unfortunately the outside is not inviting. The car park appears to have come under a mortar attack, with huge potholes and a completely broken up surface. The drained outdoor swimming pool has succumbed to weeds. The room and bathroom were fine, however, what we booked is not what we are given. I did raise this but was told there was nothing that could be done and was offered my money back (not a solution when you are stood in reception late evening). Breakfast was OK. We had hoped to grab a quick bite before heading off but there were no pastries and the fruit had all gone within the first minute.

Not hygienic to have the commode in a separate cubicle with no sink. EV charging in parking doesn't belong to your hotel but it is on your site. It overcharged me and I emailed the company (BP) but no resolution yet. I am not planning to stay at your hotel for multiple reasons including bad experience with the EV charging .

Staff were friendly. Big downside was that the rooms were not properly cleaned. There were blood stains behind the toilet door which I had to clean off with wipes. In one of the rooms there was a strong smell of tobacco. I had previously had a lovely stay at the hotel a couple of years ago but this time the state of the rooms made our stay very uncomfortable.

I booked a room with Bluetooth connection didn’t get that, I also was told I’d get 2 bath ropes I didn’t get that also No WiFi connection, and after booking the executive room with high expectations this is what I got. When I tried to contact reception no answer.

Quite nice on the whole although the carpets and decor in the corridors and stair well in very bad order. room very nice apart from very hard bed breakfast good quality value for money

The walls are thin and we could hear our neighbours conversation and screaming children which kept us up until midnight, which was not ideal when trying to put a child to sleep yourself. We could also hear TV which was exceptionally loud or was due to the thin walls. We phoned reception who could not offer any other room and deducted 25% of the room. Given we hardly slept as we had an onward journey it was not ideal as I would have preferred a good night's sleep.

Our 3 night stay did not include the normal housekeeping one would expect etc. Staff were not allowed into occupied rooms DUE TO COVID which was the mantra of all reception staff. The lift never had an interior clean as evidenced by the mirror. With fully sealed windows it was not a healthy way to avoid Covid. Luckily in the evening I could escape to my car with all windows open to breathe fresh air. The car park was full of trash and overflowing bins.

Perfect Stay. The hotel is located next to the M1 Motorway and is an ideal location! If you are bothered by noise from the motorway, you won't hear any. The staff are friendly. Special mention to Séana, who is in charge of customer service. Séana always goes out of her way to help you and greets you in a warm, friendly manner. Also, a mention to Hamad, the second manager in charge who is a credit to the hotel. Rooms are clean and up to a good standard—air conditioning in the rooms, which is a massive bonus in the summer. The beds are very comfortable. Bar - You have Becks, Stella and goose on draft, very lovely pint. You also have a selection of bottles. Very large car park, make sure you enter your reg a reception, as it is managed by parking eye.