Novotel Nottingham Derby Hotel 4 stars

Hi Sarah, I'd like to say that my stay at your hotel was very nice and well presented. But when I and my partner came to go to bed we then found that we was slipping down the middle of the bed with great discomfort... this led to us having a really bad sleep which we did not really expect as we read the artillery as a queen bed, meaning that the problem we had shouldn't really have had happened. I hope there is some kinda of resolution offered by yourself as itd be a shame to be left with a bad taste in our mouth from your hotel. Yours faithfully Hugh M.

Check in was quick and easy, room was fine with a very comfortable bed. All staff were pleasant and helpful.

Stay for 7 weeks while on a training course. When I first came stay I wasn’t made aware by bar staff ( Sam) that there was a special menu. Which would have been good to know as evening menu wasn’t that good. Once I was told by colleagues on my course on the second week that there was a special menu meal times was a lot better. Im sure a new chef is in place a the food definitely was much better and could always find something nice to eat. The staff who served at breakfast were always really nice an welcoming sorry didn’t catch there names. Reception staff Katie, Jess always nice and friendly like to give a big thank you to Seana for the lovely card she gave to the DB Cargo staff when we left. Katie and young guy with glasses were brilliant on our last night setting up Ticklers bar for our quiz nice gesture and it’s the little things you remember. My room was always well clean and even though I didn’t meet the cleaners they left the rooms spotless everyday. Barman Sam was I let down for me at start as never really looked like he wanted to serve or interact with me and other guys on my course (10 of us). But saying that the last two weeks he did make more of a effort and was chatting and more friendly. Thing is he only started after another guy on course Wrote a review about him being unfriendly.

Seana jess hamad n Laura great welcome on arrival . Isabella really welcoming and friendly. Sam needs to improve his interaction with guests. Sadly George left during my stay he was really great with all guests. Ellie kati Jared ben always went above and beyond to cater for my needs in the restaurant. Kathryn was very accommodating and listened to what was being requested and put thus forward to Janet and her chefs. Francis and Amanda had the breakfast area on tip top shape every morning.

My wife and I have stayed at the hotel several times in the past, but we were amazed at the transformation since our last visit. The lobby, bar and restaurant areas have been modernised and look very fresh and inviting. We had booked a standard bedroom, but a lot of money must have been spent on its overall redecoration and the installation of the completely new shower-room facilities. We had a great night's sleep and enjoyed a hearty English breakfast the next morning. Friendly staff, too.

This is a comfortable hotel in a great location, very near to the M1. Staffing levels could be improved as there was a long wait to check in and to get service at the bar.

Comfy bed, surprisingly quiet given it is near the motorway, good breakfast

I’ve stayed in the Novotel for 9 week now, the majority of the staff have been absolutely superb. Always very welcoming and have a nice friendly chat with you. Seana and Jess have are the two names that come to mine however all staff have been great. All going well, hopefully I will make a return soon. As always, Peace, love and pigs.

The room was lovely, I especially like having a fridge in my room as I do drink a lot of water and cold cans of pop etc. The toilet roll holder was very loose and looked like it would soon fall off if you caught it. For breakfast I would really have liked the option of being able to have an omelette as I don't really eat many other breakfast items and would normally order an omelette when I stay in hotels but I was told they don't do them. I left my mobile phone on my chair after breakfast and didn't realise for about 20 minutes so was very relieved to find out that the waiter had picked it up and handed it in to reception which was great that the staff are so honest (they aren't everywhere). Overall I did have a nice stay and I would stay again.

Good experience everyone was very friendly

A very clean and generally friendly hotel. My only criticism is with the restaurant and bar, poor service and rather pricey.

Rooms seems updated since we last stopped although the carpet had a few stains on .. limited samples for use in the shower etc on show

Modern decor, helpful friendly staff

The hotel is welcoming and perfect for what my company needs. The very few times I have had issues over room or food item from the menu, particularly Seana and Ben have been incredibly helpful and understanding, and their obvious high standards and hospitality experience make them easily approachable if I have any concerns.

Room was amazing. Had everything you needed and was clean and nicely laid out. Only annoying thing was the ports for the TV on the wall didn't do anything. They aren't actually plugged in.