Novotel Nottingham Derby Hotel 4 stars

My experience at the hotel was OK. The room was good and very clean and the staff were polite and friendly. Breakfast was good. However my main issue and major disappointment was in booking the room. When I tried booking on line, your website had a problem that would not allow me to join your loyalty scheme to take advantage of the discount (which would have benefitted the charity that I work for in terms of a lower charge). After spending a frustrating 20 minutes of so I abandoned my on-line booking attempt and instead phoned your call centre to book. However they had the same problem. It took me about half an hour to make the phone booking and I was told that I should call back the following week, cancel the booking and immediately join and rebook. I did not have the time to do this so am very disappointed that, because of the technical problems with your website I have been disadvantaged. Overall it took me almost one hour to make what should have been a 5-10 minute booking process.

Efficient clean new well appointed

This hotel provides a great base to stay to visit our daughter at the university. the rooms are quiet and comfortable and being able to bring the dog along to visit her is a big bonus. The staff are always welcoming and friendly. A downside is that food and drink is high and disproportionate to the low room rate and as a result the communal areas are pretty empty and soulless at the weekend.

We booked two rooms with breakfast. Upon arrival, the front desk was unmanned and there was no obvious way to contact the staff. During the evening it was difficult to use the bar since there was only one person on duty and only intermittently available to serve. The rooms were pleasant and comfortable but one of them was noisy due to various plumbing noises throughout the night (room 136). Overall we had a good overnight stay and enjoyed the breakfast service in the morning.

Stayed 1 night in a twin room. The facilities were very good, the shower was lovely, but I had the worst night's sleep on the hardest mattress I've ever experienced. The breakfast was ok, but nothing special. The staff however were very friendly & heloful.

Good value for money in a modern and well appointed hotel. Although a little far from Nottingham City Centre the close proximity of the tram terminus makes it only a small inconvenience.

Well locared (near M1) for EV charging.

Well designed room for budget price hotel

Use this Hotel regularly as it very close to the M1 , has plenty of free car parking and rooms are quite comfortable. Food is not bad as hotel food goes. Some areas are a bit tatty around the edges but it is clean and not bad value.

All Ok. Clean room, decent breakfast

Very convenient location just off J25 on the M1. Friendly reception, comfortable room and good breakfast. Hot water within seconds in the bathroom.

Overall very satisfied. The staff are very good and helpful and can't do enough for you. The room was nice with tv and Wi-Fi and all you need. The only things were there was some damp on the wall at the right hand side of the window and we couldn't get the heating to work but otherwise fine. A real bonus is the parking which is on site and free. We had been for a spa day and decided to stay overnight at the hotel which is only a few minutes away. We will definitely be coming back. We've booked with Accor in Edinburgh for the Edinburgh Tattoo in August

Polite, friendly staff. Extremely clean hotel, lovely room and good breakfast. Perfect location for a family gathering. Much more comfortable than I expected, which was a bonus. Good parking and easy access to the motorway.

very well placed for my needs

Easy to find, good parking, room nice and clean. At a function - food was good. Could have done with more milk to make tea in the room!