Novotel Nottingham Derby Hotel 4 stars

Due to unprecedented circumstances (Covid) I thought the staff coped admirably. Nothing was too much trouble and it was much appreciated. I forget the young gentleman’s name who checked me in -he was most efficient. Sarah, was multi tasking and very hospitable. Colleen, the housekeeper was very pro active when I mentioned the pillow situation. Great team! You should be proud of them! Very pleased the previous manager has gone - not the sort of person you need in this business.

We felt as safe as one can be in these unsettled times. The staff were helpful, particularly Sarah who couldn't do enough for us, and the facilities, although basic, were enough for our needs whilst visiting family.

Polite and pleasant staff. Ate in room with food from your take away, Do you have trays to use for this service as didn’t notice any, perhaps I didn’t look properly? Also it would be appropriate to cover the food for transportation due to the reasoning behind it! I trust you could look at this. Thank you

Considering covid well done. External looks old and dated, internally looks ok. Check in good, bedroom dated bathroom very good, single bed not that comfortable. Breakfast/lunch considering situation good. Staff v friendly all round

Convenient location and comfortable rooms

We have stayed many times ,people and staff friendly

Professional staff, covid safe hotel . The rooms are looking a bit dated. The paint and general condition of the room we stayed in was not up to the standard I expect from Novotel.

checked out one day early

We were a bit apprehensive about staying but everything was very well organised with no problems

Having stayed at this hotel many times over a number of years & been very pleased was not sure what to expect under covid restrictions. The staff are really good & doing an excellent job to keep things running, too many staff furloughed springs to mind. Towels, toiletries, tea / coffee making stuff all removed from rooms, all have to be requested from reception. Not really a problem, just bit of a nuisance. Restaurant on a reduced menu but ok, room service available, didn’t have breakfast but understand everything available just not buffet, all served. Overall stay pretty good, no problem & hotel is comfortable for short stays. The staff are doing an excellent job & are very professional as always.

Room was extremely noisy. Room above me 326 someone kept dragging what sounds like a chair on a hard floor in the early hours. Doors slamming shut. People arguing in the hall ways at 11pm. Road works extremely noisy. Complained about this and also checked out a day early . No refund was given as your system was down !!! Thought i might have recieved something later that day ? But just recieved a copy of my invoice of which i was charged the FULL AMOUNT !

Well managed during COVID RESTRICTIONS

Comfortable couple of nights here while attending a local event. COVID measures all in place , masks in public areas, lots of social distance signage. Felt safe enough. Staff all friendly and welcoming in difficult times. well done all

We booked and paid for a double bed but on arrival was only offered a twin room. The first room we were offered smelled badly of smoke, had burn marks in the floor and did not appear to have been cleaned well at all so we requested a different room. The staff were less than helpful throughout this time. The building itself feels very run down. Graffiti in the lift, dirty carpets, bad paintwork. The rooms themselves are better but not great. I have stayed in Novotel hotels in multiple places worldwide and have always been satisfied. This one is the worst by far, it resembles a travelodge!

We needed a bed for the night with a dog somewhere near Nottingham. Yet again this Novotel provided what we needed.