Novotel Nottingham Derby Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 3,782 reviews

ALLSAFE approved hotel

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Novotel Nottingham Derby
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+ 17 Services

Hotel extras

  • An ALLSAFE Clifton Environment certified hotel.

  • 11 fully-equipped meeting rooms for up to 220 guests

  • Dinner Menu available by Room Service or as a 'Take Away' to be eaten outside

  • Free, secure car park for all hotel guests

  • Hot Breakfast rolls served Monday - Friday or a continental Grab & Go Breakfast served daily

Hotel location

Novotel Nottingham Derby

Bostock Lane
Long Eaton
M1 Junction 25
NG10 4EP nottingham
united kingdom

Fax: (+44)115/9465900

Check-in from 15h00

Check out up to 12h00

  • NOTTINGHAM:  BARTON BUS 5 BRIAR GATE

  • ROUT:  A52 LONG EATON

  • By plane

    BIRMINGHAM INTERNATIONAL At 64.37km / 40 miles - Shuttle paying

  • By plane

    EAST MIDLANDS At 11.26km / 7 miles - Shuttle paying

  • By car

    M ONE JUNCTION 25 At 0.5km / 0.31 miles

  • By train

    LONG EATON At 3.22km / 2 miles

  • By train

    NOTTINGHAM At 12km / 7.5 miles

GPS:52.910782, -1.298882

Hotel services

Check-in from - Check out up to

In summary
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 231

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Nottingham Derby

100% genuine reviews from our guests

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ALL Rating 4.2/5

3,782 reviews

TripAdvisor Rating 3.5/5

1,250 reviews

Great stay

Customer review rating 5.0/5

Dawn S. Friends - 29/11/2021 Confirmed reviews ALL

This was my first time staying here as my usual hotel cancelled us to house refugees. I was extremely impressed, disability accessible room was clean, tidy, looked lovely and plenty of space for a disabled person, bed was very comfy. The ensuite was great for a disabled person. Staff were extremely friendly and helpful and the food was delicious. This will now be my new hotel to stay at whenever I come to the area, which is a couple of times a year. Very impressed and satisfied.

Ok stay - some good things some not so good

Customer review rating 2.5/5

Gordon L. Business - 26/11/2021 Confirmed reviews ALL

I have stayed here before- the layout of the rooms is good and so is the location and parking. However- I experienced 3 problems in a one night stay. I requested a quiet room and was put in room 333 which ajoins the adjacent room with a thin connecting door. On settling into the room I could hear load conversations coming through the door. So I went to reception and swapped to room 358. The only issue with this new room was the heating. the room was cold and I tried various settings on the aircon control panel and still couldn't get warm air. I knew it wasnt a general problem as when I was in 333 I switched on the heating and within minutes the room was warm. I went to reception where the concierge was rather dismissive and told me that I had set it too high. He pushed it down to 24C remotely. However the heating still didnt work effectively and the room was continually cold. I couldn't be bothered to complain again so I went to bed. I suggest that instructions for the units are put on laminated cards next to the controllers and the concierges give clearer instructions . I work in the HVAC industry so I am familiar with the operation of this type of control but this was not operating as I expected. Next morning I checked out but a paper receipt was not available . I left my email. However by that evening I still had not received an email receipt. I made several calls and eventually got through to reception about 1930 and a receipt was sent.

Decent stay wasn’t happy with reception staff

Customer review rating 3.5/5

Jack H. Business - 26/11/2021 Confirmed reviews ALL

Felt like I got looked down on by reception also still waiting for my receipt for the extras I purchased as the printer wasn’t working on reception

Well Located, close to M1 Motorway

Customer review rating 4.0/5

Janet H. Families - 20/11/2021 Confirmed reviews ALL

The check in and room was very good. However, I feel the breakfast was a let down. Full English items were tepid, the bacon was so hard you couldn't cut it with a knife. It would be better to make things in smaller quantities to make sure everything is hot and fresh.

Would leave 0

Customer review rating 0.5/5

Anonymous Couples - 20/11/2021 Confirmed reviews ALL

Rude disorganised staff dirty rooms and corridors. Called when booking was made was told we would get a 5pm c/o as being an Accor member this was free also was my birthday was promised something special would be on arrival. Arrived at the hotel no notes left on the booking asked for GM’s email was told they don’t have a GM by Shauna very rude no customer service what so ever. Spoke to Hamed the night staff explained he had 26 years experience working in hotels however that did not reflect I explained the situation and told him when we called and the staff member checked with the manager if it was ok for the late c/o and surprised. He said he was working that shift and he would need to look into this… at this point we were fed up so left a night early as we felt unwelcome. Received a call from Hamed to say it wasn’t him on shift but the GM when we called! How is this possible when we were told by Shauna that they currently don’t have a GM? As we’ve stayed at this hotel pre lockdown we thought we would return but we should have read the most recent reviews!! Definitely avoid rooms are not clean smears up the walls including bathroom. The whole hotel has a bad smell throughout. Staff clearly need to be retrained on how to talk to guests and listen to what they have to say rather than talk over them.

Comfortable with great staff

Customer review rating 4.5/5

John L. Business - 19/11/2021 Confirmed reviews ALL

From the moment I checked in to the moment I checked out I could not fault a thing.

Not as good as previous stays

TripAdvisor rating 3.0/5

stanley1912 17/11/2021 TripAdvisor review

Unfortunately, the room we were given had damp patches in the toilet and one of the windows was buckled and had about a 2cm gap at the bottom. The bed appeared to be smaller than on previous visits. We were given another room for the following night which had secondary double glazing and the toilet was fine. I believe that on previous visits the bed were larger and fitted into the surround with no space either side of the bed. We were told the bed in the 2nd room was larger, but it was the same size as in the first room.

Good stay

Customer review rating 4.0/5

Happy C. Couples - 16/11/2021 Confirmed reviews ALL

It was gd as usual.

Not at expected standard

Customer review rating 1.5/5

Craig E. Families - 16/11/2021 Confirmed reviews ALL

A number of issues. Only 1 pillow each on bed. Spare pillows in room Had no pillow cases. Reading light unusable as can only have on with main light. Heavy footfall directly above from from 6am. This should be stated. Bed uncomfortable. Vegan and GF food options were poor. Pizza was inedible. I then had to pay for a “roasted vegetable” sandwich which had onions and peppers in it. But was accompanied by a “side salad” with a dressing of egg yolk. Extremely disappointing stay. Would not recommended.

Disappointing stay

Customer review rating 2.5/5

Linda Families - 15/11/2021 Confirmed reviews ALL

Rooms and breakfast below usual Novotel four star standard.

Restaurant closed

Customer review rating 2.5/5

Tony M. Friends - 15/11/2021 Confirmed reviews ALL

This is the first stay in a long while due to Covid and I was expecting a good room (which I got) and good food (which I did not). After a long day of travel my friend and I just wanted a nice sit down meal - likely a steak - to be broadly offered a sandwich. There did not appear to be any notice when booking that the restaurant was limited at weekends.

Dear Tony M., Thank you for taking the time to tell us about your experience at the Novotel Nottingham Derby. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Kathryn Guest Services

Good Location to M1

Customer review rating 4.0/5

Colin Families - 14/11/2021 Confirmed reviews ALL

This booking was made after our original booking with The Best Western was cancelled by them citing they needed the accommodation for government reasons. We will select the Novotel over The Best Western again in the future. Its decor was pleasing, the room was clean, modern and comfortable. I did need to request 2 extra pillows as the spare ones in the wardrobe were soiled. It was easy to park the car in the large car park. There was a lift to the upstairs rooms which made access easier than The Best Western. The breakfasts were very good and catered for individual needs.

Dear Colin C., We very much appreciate your comments regarding your stay at the Novotel Nottingham Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Kind Regards, Kathryn Guest Services

Disappointing Stay

Customer review rating 3.5/5

Toni S. Families - 12/11/2021 Confirmed reviews ALL

We have been staying at the Novotel for many years now and are frequent visitors. Unfortunately this visit we felt the hotel was looking tired and unkept. We stayed in room 447 and the noise from the air conditioning/handling units kept me awake until the early hours on both nights. To be fair you can generally hear the noise in the other rooms we have stayed in but not to this extent. The carpet needed hoovering and it just dirty and lacked the usual attention to detail. On the plus side the breakfast was good as always. That said we are considering trying a different hotel next time…

Dear toni S., We very much appreciate your comments regarding your stay at the Novotel Nottingham Derby. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Kind Regards, Kathryn Guest Services

convenient location near family

Customer review rating 4.5/5

Mary Couples - 12/11/2021 Confirmed reviews ALL

A good stay and tasty breakfast.

Dear Mary P., We very much appreciate your comments regarding your stay at the Novotel Nottingham Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Kind Regards, Kathryn Guest Services

Reliable Value

Customer review rating 4.5/5

Chris W. Couples - 10/11/2021 Confirmed reviews ALL

Good value for a location convenient for Nottingham and Derby and M1. Friendly, helpful staff. Nice rooms, good sleep.

Dear Christopher W., We very much appreciate your comments regarding your stay at the Novotel Nottingham Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again soon. Kind Regards, Kathryn Guest Services

Nice stay, again !

Customer review rating 5.0/5

William D. Couples - 10/11/2021 Confirmed reviews ALL

Simple check in, nice room, pleasant and accommodating staff. Breakfast items not so great with bacon more like leather used for the sole of your shoes and sausages that tasted like a cheap cash and carry products, need to take a lesson from Premier Inn breakfast products

Dear William D., We very much appreciate your comments regarding your stay at the Novotel Nottingham Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the future. Kind Regards, Kathryn Guest Services

Well located

Customer review rating 4.0/5

Visiting F. Families - 09/11/2021 Confirmed reviews ALL

Very easy to get to, straight off the motorway. Straight forward check in, nice size rooms, comfy beds, tasty breakfast! Join the club to get first free drink for adults is a bonus!

Dear Samantha P., We very much appreciate your comments regarding your stay at the Novotel Nottingham Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again. Kind Regards, Kathryn Guest Services

Convenient place to stay, very nice room

Customer review rating 4.5/5

Anonymous Couples - 08/11/2021 Confirmed reviews ALL

Friendly staff,

Dear Hilary W., We very much appreciate your comments regarding your stay at the Novotel Nottingham Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Kind Regards, Kathryn Guest Services

Good location and friendly staff

Customer review rating 5.0/5

Teresa Friends - 07/11/2021 Confirmed reviews ALL

Very comfortable and pleasant stay

Dear Teresa C., We very much appreciate your comments regarding your stay at the Novotel Nottingham Derby. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon. Kind Regards, Kathryn Guest Services

Very clean and spacious

TripAdvisor rating 5.0/5

sanjana9692 10/09/2021 TripAdvisor review

The hotel was very clean and spacious. The rooms were kept to a high standard and the customer service was very good. The beds were very comfortable as well and the room included a fridge, which was nice.

Hi there, Thank you for your excellent feedback. We look forward to welcoming you back in the future. Kind Regards, Kathryn Guest Services

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