Mercure Newport 4 stars

Customer review rating (ALL Rating) 4.5/5 684 reviews

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Chartist Tower, Upper Dock Street, NP201DW NEWPORT, United Kingdom

Description

Hotel extras

  • City centre location with stunning views

  • 7-minute walk to Newport train station

  • ICC Wales under 4 miles away

  • 12-minute train journey to Cardiff Central

  • 3rd floor restaurant and bar with an outdoor terrace

Our accommodation(s)

Hotel location

Mercure Newport

Chartist Tower, Upper Dock Street
NP201DW NEWPORT
United Kingdom

GPS:51.587343, -2.995636

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BAR AND KITCHEN AT NP20

Situated on the 3rd floor, our restaurant offers a vibrant and contemporary space with a unique outdoor rooftop terrace. Ignite your senses and enjoy delectable menus - using the finest local produce, you can expect classic food with some modern twists.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  684 reviews

All good

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Once again faultless stay.

Centrally located business hotel

Customer review rating 4.0/5

Suhas Business - Confirmed reviews ALL

Stayed for a night during a business visit. The hotel is close to Newport train station, but is a bit of a walk if you have luggage. Taxis will drop you close to the hotel, but you still have to walk for a short distance, as the main entrance is in a pedestrian zone. The hotel itself is the tallest building in Newport, so the upper floors have nice views of the city. Rooms are basic and functional - slightly roomier than an Ibis, as you may imagine, but less than a Novotel. They have pretty much most of what one would expect in a three-star property. Mercure Newport has a third-floor restaurant with a okayish choice of food and a well-stcked bar, though it's a pity they don't offer a local beer or gin among the choices for the free welcome drink. The wifi was down on the night I arrived, but was working after 8 in the morning. The lack of an intercom was an irritant. Responses to calls and WhatsApp messages were sometimes slow. The front desk was mostly friendly and helpful. All in all, a reasonable choice for a short stay.

Dear Suhas B R., We very much appreciate your comments regarding your stay at the Mercure Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good hotel but having some trouble with fire alarms

Customer review rating 3.5/5

Rr Business - Confirmed reviews ALL

i stay regularly and it is always a decent experience, especially because the staff are really approachable and helpful. they seem to be having issues with the fire alarms at the minute however, with them going off without any actual incident including in the middle of the night. not ideal when you are there on a work trip!

Dear Rachelu R., We very much appreciate your comments regarding your stay at the Mercure Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Constant fire alarms

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Multiple false fire alarms theoufhout the day and night - even one at 4am!

Dear Emily W., Thank you for taking the time to tell us about your experience at the Mercure Newport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.5/5

Michelle Friends - Confirmed reviews ALL

It was fair, would prefer room service as advertised but it was all ok

Dear Michelle D., We very much appreciate your comments regarding your stay at the Mercure Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 728 reviews 8.8/10 Location
  • 1,199 reviews 8.4/10 Room
  • 1,079 reviews 9.3/10 Service
  • 23 reviews 4.7/10 WiFi
  • 545 reviews 9/10 Cleanliness
  • 426 reviews 8.4/10 Breakfast
  • 264 reviews 9.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.