Mercure Newport 4 stars

Name: Mercure Newport | Newport City Centre Hotels | Accor Hotels - ALL
Address: Chartist Tower, Upper Dock Street, NEWPORT, NP201DW, GB
Telephone: +441633837700
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 486 reviews

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Chartist Tower, Upper Dock Street, NP201DW NEWPORT, United Kingdom

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Mercure Newport

Hotel for travellers looking for local and authentic experiences

Located right in the heart of the city with views far and wide, Newports tallest hotel provides striking views of the city, River Usk, and Transporter Bridge. This 4-star city oasis is located just a 7-minute walk from Newport Train Station, a 12-minute train journey to Cardiff Central, and less than a 5-minute walk from Newport Central Bus Station. At the heart of our hotel, you will find our contemporary restaurant NP20 Bar and Kitchen, which is also home to a fabulous outdoor terrace.

Our contemporary restaurant sits on the third floor, so you can enjoy views of the city below while you dine. Enjoy a casual meal, pre-dinner drinks, or cocktails at the end of a long day. Head out onto our outdoor terrace, a perfect place to unwind! Mercure Newport also boasts four fully equipped meeting rooms on the ground floor. Our meeting rooms offer flexible spaces with access to complimentary Wi-Fi and a spacious breakout area with plenty of seating, ideal for coffee breaks and networking.

Our hotel is situated in the heart of Newport city centre, overlooking the River Usk. Just a 7-minute walk from the train station, with easy access links in and out of Cardiff city centre.

'The team and I are incredibly proud of how our hotel has flourished since opening. The tallest hotel in Newport, situated in the heart of the city with stunning views stretching far and wide, a fantastic destination for both business and leisure travel.'

Ceri TRELA, Hotel Management

Hotel extras

City centre location with stunning views
7-minute walk to Newport train station
ICC Wales under 4 miles away
12-minute train journey to Cardiff Central
3rd floor restaurant and bar with an outdoor terrace

Our accommodation(s)

Room

Classic room, 1 double bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Double bed(s)

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Room

Classic room with view, 1 king bed

2 pers. max
18 m² / 193 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Room

Classic room, 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Single bed(s)

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Room

Privilege Room with 1 kingsize bed, River side

2 pers. max
26 m² / 279 sq ft

Bedding 1 x King size bed(s)
Views: City View

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Room

Classic room with view, 2 single beds

2 pers. max
18 m² / 193 sq ft

Bedding 2 x Single bed(s)
Views: City View

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Room

Standard Accessible Room with 1 double bed

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Double bed(s)
Accessible room

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Suite

Junior Suite with beautiful skyline views, 1 super king bed & sofa

4 pers. max
36 m² / 387 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)
Views: City View or River side

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Suite

Deluxe Suite with stunning river views, 1 super king bed & sofa

4 pers. max
47 m² / 505 sq ft

Bedding 1 x King size bed(s)
Views: River side

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Room

Standard Accessible Room with 1 double bed

2 pers. max
26 m² / 279 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Hotel location

Mercure Newport

Chartist Tower, Upper Dock Street
NP201DW NEWPORT
United Kingdom

GPS:51.587343, -2.995636

+44 1633 837700

Railway station
Highway exit

NEWPORT STATION

Railway station

Access: 970 m / 0.6 mi 7 min walk / 5 min drive

M4 J25

Highway exit

Access: 2.74 km / 1.7 mi 25 min walk / 7 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 11:00 AM

On site

Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Near the property

Car park

BAR AND KITCHEN AT NP20

Situated on the 3rd floor, our restaurant offers a vibrant and contemporary space with a unique outdoor rooftop terrace. Ignite your senses and enjoy delectable menus - using the finest local produce, you can expect classic food with some modern twists.

Meetings & Events

Number of Meeting Room: 4
Surface of the largest room: 70 m² / 753 sq ft
Maximum seats capacity: 70
Maximum capacity for banquets: 63

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 486 reviews

Jamie M. Business - 6/12/2026 Confirmed reviews ALL

The room itself was lovely. However, I reported the Wi-Fi issue to reception on my first evening and was told it would be looked into, but it wasn’t resolved. I raised it again on the second day as it was still not working, and again there was no resolution. It was only after I reported it for a third time on my final night that the issue was finally fixed. As I travel for work, having reliable Wi-Fi is essential. The lack of connectivity meant I was unable to work effectively from my room and had to rely on tethering to my mobile phone, which was not sufficient. At no point was I offered an alternative solution, and unfortunately this resulted in a poor customer experience. This is the second time I’ve stayed at the hotel, previously there was an issue with my chrome cast in the room and again despite me raising it numerous times was never resolved.

Dear Jamie M., Thank you for taking the time to share your feedback and for choosing to stay with us again. While we're pleased to hear that you found the room lovely, we are sincerely sorry for the frustration caused by the Wi-Fi an Chromecast issues during your stay. We are especially concerned to learn that this follows a previous stay where a Chromecast issue was also reported but remained unresolved.We also apologise that no alternative solution was offered while the problem was being investigated. Thank you for bringing this to our attention. We value your feedback and hope that, despite these disappointments, you will consider giving us another opportunity to provide the seamless experience you rightfully expect. Thanking You, Trevor Fernandes Front Office Manager

David M. W. Business - 6/11/2026 Confirmed reviews ALL

Dear David M. W., Thank you for your feedback and for being a regular guest of our hotel. We're sorry to hear that the mattress in your room was not as comfortable as expected during this stay. We truly appreciate your understanding and are pleased to know that this is the first time you've encountered this issue. Your comments have been noted, and we will share them with our maintenance and housekeeping teams so the mattress can be inspected and addressed as necessary. Thank you for your continued loyalty and kind words about the hotel overall. We look forward to welcoming you back for a much more comfortable stay next time. Thanking You, Trevor Fernandes Front Office Manager

Craig M. Friends - 6/11/2026 Confirmed reviews ALL

Dear Craig M., Thank you for your kind review. We’re delighted to hear that you enjoyed your stay and appreciated our clean and nicely decorated room. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again in the near future. Thanking You, Trevor Fernandes Front Office Manager

Rebecca R. Couples - 6/9/2026 Confirmed reviews ALL

Dear Rebecca R., Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with the lift upon arrival. Our lift system requires guests to use their room key card to select their floor, and we apologise that this was not clearly explained during check-in. Your comments highlight an opportunity for us to improve the information we provide to guests on arrival to help avoid similar situations in the future. We are pleased to hear that, despite this initial inconvenience, you found your room quiet and comfortable and enjoyed our central town centre location. It is especially encouraging to know that you would choose to stay with us again. Thank you for your valuable feedback, and we look forward to welcoming you back for a much smoother start to your next visit. Thanking You, Trevor Fernandes Front Office Manager

John S. Couples - 6/9/2026 Confirmed reviews ALL

Dear John S., Thank you for your wonderful review. We're delighted to hear that everything was excellent from start to finish and that you enjoyed a smooth check-in and check-out experience, a comfortable and clean room, and your visit to NP20 Restaurant. Your loyalty and support are truly appreciated, and we look forward to welcoming you back again for another enjoyable stay in the near future. Thanking You, Trevor Fernandes Front Office Manager

Web-users rating

Other web-users rate our hotel

562 reviews 8.9/10 Location
963 reviews 8.1/10 Room
926 reviews 9/10 Service
21 reviews 6.3/10 WiFi
476 reviews 8.7/10 Cleanliness
380 reviews 7.3/10 Breakfast
286 reviews 6.3/10 Food
172 reviews 9.4/10 Vibe

41 reviews 9.2/10 Location
76 reviews 7.6/10 Room
76 reviews 8.8/10 Service
38 reviews 8.7/10 Cleanliness
33 reviews 7.1/10 Breakfast

26 reviews 8.8/10 Location
65 reviews 7.4/10 Room
68 reviews 9.2/10 Service
24 reviews 8.8/10 Cleanliness
22 reviews 6.2/10 Breakfast
21 reviews 5.3/10 Food

34 reviews 8.7/10 Location
64 reviews 8.2/10 Room
54 reviews 8.8/10 Service
32 reviews 8.9/10 Cleanliness
26 reviews 7.5/10 Breakfast
18 reviews 5.8/10 Food

24 reviews 9/10 Location
41 reviews 7.6/10 Room
43 reviews 9.1/10 Service
20 reviews 9/10 Cleanliness
13 reviews 7.3/10 Breakfast
13 reviews 6.3/10 Food

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

Mercure Newport offers a variety of accommodations including:

Classic room, 1 double bed
Classic room with view, 1 king bed
Classic room, 2 single beds
Privilege Room with 1 kingsize bed, River side
Standard Accessible Room with 1 double bed
Junior Suite with skyline views, 1 super king bed & sofa
Deluxe Suite with river views, 1 super king bed & sofa

We offer family rooms and suites with stunning city or river views.

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Newport, check-in is available from 03:00 PM and check-out is until 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Newport regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.