Dear Amy, Thank you so much for your wonderful review and for recommending us to your friends and family! We’re delighted to hear that you felt comfortable during your stay and enjoyed the spotless room, fantastic view, and excellent service from our reception and breakfast teams. It’s especially lovely to know that our breakfast staff were able to accommodate your gluten-free requirements promptly and make your experience enjoyable. Your kind words will be shared with the whole team, who will be thrilled to know their efforts made such a positive impression. We look forward to welcoming you back for another fantastic stay soon! Kind Regards Terry Night Manager

Dear Hannah,Thank you for your lovely review! We’re delighted to hear that upgrading your room made your stay even more enjoyable and provided the extra space you needed to prepare for the Cardiff Half Marathon. It’s wonderful to know you enjoyed the beautiful views from the 15th floor too. We hope you had a fantastic race and look forward to welcoming you back again soon! Kind Regards Terry lock Night Manager

Dear Jacob, Thank you for your feedback! We’re delighted to hear that the team, especially Bogdan, Louise, Poppy and Alfie, made such a positive impression during your stay. We’ll be sure to share your kind words with them. However, we’re sorry to hear about the poor water pressure in your shower and apologise for the inconvenience this caused. Your feedback is appreciated, and we’ll ensure it is passed on to the relevant team for review. We hope to have the opportunity to welcome you back for an even better stay next time! Kind Regards Terry Lock Night Manager

Dear Colin, Thank you for your lovely review! We’re delighted to hear that you enjoyed our excellent location, friendly staff, and beautiful room with a view. We truly appreciate your kind words and hope to welcome you back again soon! Kind Regards Terry Lock Night Manager

Dear Darren, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our friendly staff, comfortable rooms, and convenient location. We truly appreciate your kind words and hope to welcome you back again soon! Kind regards Terry Lock Night Manager

Dear Colin, Thank you for sharing your feedback following your stay with us. We’re pleased to hear that you appreciated our convenient location, comfortable bed, good bathroom, and especially our breakfast buffet. We’re particularly grateful for your kind words about Louise. We’ll be sure to share your compliments with her, as we know how much effort it takes to maintain a positive and welcoming atmosphere during particularly busy periods. We’re sorry, however, that some aspects of your room and the hotel facilities did not meet your expectations. We appreciate your comments regarding the lack of in-room amenities, Wi-Fi access, and the overall building layout, and understand how these affected your comfort and experience. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a more comfortable and welcoming stay in the future. Kind regards Terry Lock Night Manager

Dear Olwyn, Thank you so much for your wonderful review! We’re delighted to hear that you found our hotel to be such a convenient base for the Cardiff Half Marathon, with the train and National Express connections making your journey easy. It’s fantastic to know you enjoyed our breakfast, found your room clean and quiet, and received helpful service from our team. We really appreciate your kind comments and hope to welcome you back again for your next visit! Kind regards Terry Lock Night Manager

Dear Brindha M., Thank you for your lovely feedback. We are delighted to hear that you enjoyed your stay with us and found the hotel clean, comfortable and well equipped. It is also great to know that you enjoyed the food and had a positive experience with our facilities. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back to Mercure Newport again soon. Thanking You, Trevor Fernandes Front Office Manager

Dear Oi W. C., Thank you for your lovely feedback. We look forward to welcoming you back to Mercure Newport in the future. Thanking You, Trevor Fernandes Front Office Manager

Dear Daniel D., Thank you very much for taking the time to share such detailed feedback. We are delighted to hear that Rhiannon and Myself - Trevor were able to make such a positive difference to your stay. it is wonderful to know that their welcoming and helpful approach helped turn your experience around. I am very sorry that you encountered several avoidable issues in your room. Thank you again for recognizing Rhi and Myself. We are pleased they were able to make your stay enjoyable despite the initial issues, and we hope to have the opportunity to welcome you back for a smoother experience next time. Thanking You, Trevor Fernandes Front Office Manager

Dear Susanna R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Thanking You, Trevor Fernandes Front Office Manager

Dear Wendy P., Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found our reception team welcoming. However, I am very sorry that the flashing lights from the smoke detector disturbed your sleep. please be assured that this lights blink to notify us that tye are working. I am also sorry that your breakfast experience was not as smooth as it should have been. The lack of cups, the way the sauces were presented, the utensils and the limited choice of eggs clearly caused unnecessary inconvenience. Your comments have been noted and will be shared with our Food & Beverage team for review. Although we are glad that you had a good stay, we sincerely apologise that the interrupted sleep and breakfast issues affected your overall experience. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay next time. Thanking You, Trevor Fernandes Front Office Manager

Dear Thomas, Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room comfortable and well suited to your needs, and that having our restaurant onsite added convenience to your stay. We’re especially delighted to hear your kind comments about our restaurant team. We’ll be sure to pass your compliments on to Rhiannon, Eira, Poppy and Lou. It’s wonderful to know that their service contributed positively to your experience. Thank you again for staying with us, and we hope to have the pleasure of welcoming you back in the future. Kind regards Terry Lock Night Manager

Dear Jennifer, Thank you for your lovely feedback! We’re delighted to hear that you had a pleasant stay and enjoyed the comfort of your room and our breakfast. It was a pleasure having you with us, and we hope to welcome you back again soon! Kind regards Terry Lock Night Manager

Dear Richard, Thank you for your feedback. We’re pleased to hear that everything went smoothly and that our staff were friendly and pleasant throughout your stay. We also appreciate your comments regarding the breakfast buffet and will take them into consideration as we continue to improve. We hope to welcome you back again soon! Kind regards Terry lock Night Manager

Dear Marta, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed the clean room, beautiful view, refreshing shower pressure, and delicious breakfast. It’s wonderful to know that our staff made you feel welcome and comfortable. We truly appreciate your kind words and hope to welcome you back again soon! Kind Regards Terry Lock Night Manager

Dear Morgan, Thank you so much for your wonderful review! We’re delighted to hear that you and your family had such a comfortable stay with us. It’s lovely to know that the Double Bedroom Suite provided plenty of space for your family and that you enjoyed our breakfast as always. We’re especially pleased to hear your kind comments about our staff. We look forward to welcoming you and your family back again soon! Kind regards Terry Lock Night Manager

Dear Angie, Thank you for your lovely review! We’re delighted you enjoyed your stay. We’re sorry to hear that the TV in room 805 wasn’t working during your visit. We appreciate you bringing this to our attention and will make sure it’s checked and resolved. We hope to welcome you back again soon! Kind regards Terry Lock Night Manager

Dear Martin G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Thanking You, Trevor Fernandes Front Office Manager