Mercure Newport 4 stars

Customer review rating (ALL Rating) 4.5/5 687 reviews

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Mercure Newport - Image 1
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Chartist Tower, Upper Dock Street, NP201DW NEWPORT, United Kingdom

Description

Hotel extras

  • City centre location with stunning views

  • 7-minute walk to Newport train station

  • ICC Wales under 4 miles away

  • 12-minute train journey to Cardiff Central

  • 3rd floor restaurant and bar with an outdoor terrace

Our accommodation(s)

Hotel location

Mercure Newport

Chartist Tower, Upper Dock Street
NP201DW NEWPORT
United Kingdom

GPS:51.587343, -2.995636

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BAR AND KITCHEN AT NP20

Situated on the 3rd floor, our restaurant offers a vibrant and contemporary space with a unique outdoor rooftop terrace. Ignite your senses and enjoy delectable menus - using the finest local produce, you can expect classic food with some modern twists.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  687 reviews

Central location

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

2nd stay this year. Room temperature a problem. When you cannot open windows, 19.5 degrees is far too warm Disappointed to have to wait at check out to confirm we paid in advance.

Room was okay. High up as requested.

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Breakfast the first day was excellent. Second day a little cold. Staff very friendly as usual.

Dear Laura J., Thank you for taking the time to tell us about your experience at the Mercure Newport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Unsatisfied

Customer review rating 1.0/5

A A. Friends - Confirmed reviews ALL

I stay at this hotel previously and the stay was great however on this occasion I was left extremely disappointed. I had paid for a junior suite £180+. The bar only have 2 drinks on draft, they had run out! To think that a 4* hotel sells Smirnoff Vodka is a complete joke, then having the audacity of selling it for £6+. Likewise it was the same with the cheap Brandy which was being sold. It was more like wallpaperstripper, I appreciate paying but I would have expected a much better quality of drinks. The bed felt as if though it had no springs in it. In the morning, the reception staff was extremely rude. She just took the keys. I wasn't given a greeting neither was I asked how my stay was. I actually contacted the hotel to complain to the duty manager Ceri, but I still haven't heard anything from her.

Dear Aktama A., Thank you for taking the time to tell us about your experience at the Mercure Newport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed your feedback on to our Operations Manager to review. Sincerely,

Customer review rating 4.5/5

Alex F. Friends - Confirmed reviews ALL

Rooms abit hot

Dear Alex f., We very much appreciate your comments regarding your stay at the Mercure Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very happy

Customer review rating 4.0/5

M D. J. S. Friends - Confirmed reviews ALL

Good location,decent clean rooms and helpful staff situated in a good location

Dear S. M., We very much appreciate your comments regarding your stay at the Mercure Newport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 724 reviews 8.8/10 Location
  • 1,207 reviews 8.3/10 Room
  • 1,087 reviews 9/10 Service
  • 21 reviews 4.3/10 WiFi
  • 547 reviews 8.9/10 Cleanliness
  • 418 reviews 8.3/10 Breakfast
  • 282 reviews 9.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.