Mercure Newport 4 stars

Customer review rating (ALL Rating) 4.5/5 560 reviews

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Description

Hotel extras

  • City centre location with stunning views

  • 7-minute walk to Newport train station

  • ICC Wales under 4 miles away

  • 12-minute train journey to Cardiff Central

  • 3rd floor restaurant and bar with an outdoor terrace

Our accommodation(s)

Book this hotel
Room 1

Standard room with 1 double bed, located on high floor with city or river view. Free WiFi, flat screen TV with built in chrome cast, safe, coffee and tea making facilities, iron and ironing board. Bathroom with shower and heated mirror.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 18 m² / 193 sq ft
  • Bedding 1 x Double bed(s)
  • Views: City View

Standard room with 2 single beds Free WiFi, flat screen TV with built in chrome cast, safe, coffee and tea making facilities, iron and ironing board. Bathroom with shower and heated mirror. Located on floors 4-8.

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Privilege room, 1 King size bed, unrivalled skyline views across the city or river. The room also features air conditioning, a Nespresso coffee machine, mini fridge with soft drinks and free Wi-Fi. Bathrobes, slippers and luxury toiletries are provided.

  • Views:

    City View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Standard room with 2 single beds, located on high floor with city or river view. Free WiFi, flat screen TV with built in chrome cast, safe, coffee and tea making facilities, iron and ironing board. Bathroom with shower and heated mirror.

  • Views:

    City View

Max. number of persons
2
Area
From 18 m² / 193 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Fully accessible standard room with 1 double bed and wet room with shower. Free WIFI, flat screen TV with built in chrome cast, safe, coffee and tea making facilities and iron and ironing board Located on floors 4-8

Max. number of persons
2
Area
From 26 m² / 279 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Deluxe Suite with stunning river views, 1 super king bed & sofa

Deluxe suite on 15th floor river view King size bedroom separate living room with dining area Free WIFI, flat screen TV built in chrome cast fridge, safe, coffee and tea making facilities, iron ironing board Bathroom with shower and heated mirror

  • Views:

    River side

Max. number of persons
4
Area
From 47 m² / 505 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Optical fiber
  • RJ 45 Outlet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Mercure Newport

Chartist Tower, Upper Dock Street
NP201DW NEWPORT
United Kingdom

GPS:51.587343, -2.995636

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • 135 rooms
  • 6 rooms for people with reduced mobility
  • 17 family rooms
  • 13 connecting rooms
  • 135 non-smoking rooms
  • 15 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available

Well-being

Fitness

  • On site
  • Near the property
  • Indoor parking
  • Public
  • 350 parking spaces
  • Parking for a month
  • Parking for a week

BAR AND KITCHEN AT NP20

Situated on the 3rd floor, our restaurant offers a vibrant and contemporary space with a unique outdoor rooftop terrace. Ignite your senses and enjoy delectable menus - using the finest local produce, you can expect classic food with some modern twists.

Cooking style
Bistro
Capacity
66
Accessibility
Accessible service

Other informations

Services

  • Wheelchair access
  • Non Smoking Area
  • Rooftop
  • Terrace

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Situated on the 3rd floor, our restaurant offers a vibrant and contemporary space with a unique outdoor rooftop terrace. Ignite your senses and enjoy delectable menus - using the finest local produce, you can expect classic food with some modern twists.

Our NP20 bar offers a vibrant and contemporary space, with a unique outdoor rooftop terrace, ideal for cocktails with friends, pre-dinner drinks or simply to unwind. One of Newports best-kept secrets is our fabulous selection of delicious cocktails.

Our gym is located on the 3rd floor and is equipped with the latest cardio and weight training equipment, ensuring that you can maintain your fitness routine even when you're away from home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  560 reviews

Customer review rating 5.0/5

Amanda P. Couples - Confirmed reviews ALL

Dear Amanda P., Thank you for your wonderful feedback following your stay at Mercure Newport. We are delighted to hear that you enjoyed your stay and found your suite comfortable. We are pleased that you enjoyed our breakfast selection and the relaxed, quiet atmosphere in our restaurant. Your kind comments are greatly appreciated and will certainly be shared with the team as encouragement. We look forward to welcoming you back to Mercure Newport for another enjoyable stay. Kind regards, Trevor Fernandes Front Office Manager Mercure Newport

Customer review rating 5.0/5

Angela W. Solo - Confirmed reviews ALL

Dear Angela, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your room, the friendliness of our staff and the food. It’s also great to know that you appreciated our convenient location. We truly appreciate your kind words and look forward to welcoming you back again soon! Kind regards Terry Lock Night Manager

Customer review rating 5.0/5

Michelle L. Families - Confirmed reviews ALL

Dear Michelle, Thank you for your lovely feedback. We’re delighted to hear that you were pleased with the cleanliness of the hotel and found our staff polite and welcoming. It’s wonderful to know you enjoyed our location and the beautiful views. We appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back again soon! Kind regards Terry lock Night Manager

Customer review rating 4.5/5

Ruaraidh M. Solo - Confirmed reviews ALL

Dear Ruaraidh, Thank you for taking the time to share your feedback. We’re pleased to hear that overall your stay met your expectations. However, we’re sorry that the quality of the toilet paper did not meet your standards, and we appreciate you bringing this to our attention. We also understand that the lack of on-site parking may have been inconvenient. Your comments are valuable to us and will be taken into consideration. We hope to have the opportunity to welcome you back in the future. Kind regards Terry Lock Night Manager

Customer review rating 4.5/5

Mark E. Families - Confirmed reviews ALL

Dear Angela, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your room, the friendliness of our staff and the food. It’s also great to know that you appreciated our convenient location. We truly appreciate your kind words and look forward to welcoming you back again soon! Kind regards Terry Lock Night Manager

Customer review rating 5.0/5

Michelle L. Families - Confirmed reviews ALL

Very pleased with cleanliness standards and the staff were all polite and welcoming. Its a good location with wonderful views. We didn't eat at the hotel.

Dear Michelle, Thank you for your lovely feedback. We’re delighted to hear that you were pleased with the cleanliness of the hotel and found our staff polite and welcoming. It’s wonderful to know you enjoyed our location and the beautiful views. We appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back again soon! Kind regards Terry lock Night Manager

Customer review rating 4.5/5

Ruaraidh M. Solo - Confirmed reviews ALL

Everything was of a standard I expect, except the toilet paper was of very poor quality. No Parking.

Dear Ruaraidh, Thank you for taking the time to share your feedback. We’re pleased to hear that overall your stay met your expectations. However, we’re sorry that the quality of the toilet paper did not meet your standards, and we appreciate you bringing this to our attention. We also understand that the lack of on-site parking may have been inconvenient. Your comments are valuable to us and will be taken into consideration. We hope to have the opportunity to welcome you back in the future. Kind regards Terry Lock Night Manager

Customer review rating 4.5/5

Mark E. Families - Confirmed reviews ALL

Location is great, walking distance to Newport Station with many restaurants near by. Nice sized clean room, ideal for a short stay. Great breakfast buffet. Reception area feels a bit impersonal, but that’s a minor point. The rest of the hotel was good. Nice bar.

Customer review rating 5.0/5

Yetunde A. Friends - Confirmed reviews ALL

My stay at the Mercure Newport was absolutely amazing! I honestly cannot remember the last time I experienced such genuine warmth, kindness and outstanding customer service from an entire hotel team. From the reception staff to the restaurant team and management, every single person we encountered was friendly, welcoming and incredibly helpful. It wasn’t just good service; it felt genuine. Every member of staff went out of their way to make us feel comfortable and looked after. A special mention goes to the gentleman who I believe was the manager on duty. He personally came to help me adjust the temperature and heating in my room and even helped me connect my phone to the TV. Nothing seemed too much trouble, and that level of personal attention really stood out. We were there for a very special reunion with 14 friends who have shared a bond for 35 years, so it was an occasion that meant a great deal to us. What made it even more special was that everyone shared the same positive impression of the staff and the hotel. Sometimes you stay somewhere and find one or two members of staff who are lovely, but at the Mercure Newport, the warmth and professionalism were consistent across the board. Everyone made us feel genuinely welcome. I don’t know whether there is something special about Welsh hospitality, but this experience certainly left me wondering! Whatever it is, the team at this hotel should be incredibly proud of themselves. Thank you to everyone for making our stay so memorable. You turned a wonderful reunion into an even more special experience. I would happily recommend this hotel and would absolutely love to return!

Customer review rating 5.0/5

Stuart R. Business - Confirmed reviews ALL

A very comfortable stay. The cleanliness of the room was to a high standard. I found the bed and pillow comfortable which contributed to a decent nights sleep. I dined in the restaurant most nights during my stay and the food was really good and well presented, the restaurant staff were friendly and efficient. The reception staff were friendly and efficient. All round a very nice stay.

Customer review rating 5.0/5

Huw P. Solo - Confirmed reviews ALL

Always love staying here, fantastic staff and such a clean well run hotel

Customer review rating 4.5/5

Damini S. Business - Confirmed reviews ALL

Lovely city/river facing views. Beds were super comfortable..staff was very polite. Good location right in the centre.

Dear Damini, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the beautiful city and river views, found our beds comfortable, and appreciated our central location and polite staff. A special thank you for highlighting our two reception team members on duty at 12:30 am on 17th October. We will be sure to share your kind words with them, as such recognition means a great deal to our team. We truly appreciate your stay with us and look forward to welcoming you back for another enjoyable experience. Kind regards, Terry Lock Night Manager

Customer review rating 5.0/5

Tony T. Families - Confirmed reviews ALL

Convenient location, comfortable room, great breakfast.

Dear Tony, Thank you for your lovely review! 😊 We’re delighted to hear that you enjoyed our convenient location, comfortable rooms, and great breakfast. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay! 🌟 Kind regards Terry Lock Night Manager

Customer review rating 4.5/5

Vicky N. Solo - Confirmed reviews ALL

I stayed for a weekend and had booked a Privilege room which was very reasonably priced. The room I was originally put in had a few issues so I asked to move. Despite the hotel being very busy, the helpful lady on reception moved me to another room, and that one was perfect. It had an amazing view over the river Usk and an incredibly comfy bed. There was a smart TV but I couldn't get the casting to work (not a big problem). Breakfast was really good, lots of variety and dietary options. I had paid for a late checkout but the housekeeping staff hadn't been made aware of this! It was generally very quiet and I wasn't disturbed by other guests so I slept well. Overall, a very good value and pleasant stay with just a couple of small issues. Staff are friendly and helpful and the room was spotlessly clean. I would definitely stay here again!

Dear Vicky, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay overall and that our reception team was able to assist with your room move, ensuring you had a comfortable room with a beautiful view of the River Usk. It’s lovely to know you appreciated the comfy bed, breakfast selection, cleanliness, and friendly service from our team. We’re sorry for the inconvenience caused by the casting issue with the TV and the lack of communication regarding your late checkout. Please be assured that your comments are valued and will be shared with the relevant teams to help us improve our service. Thank you again for your kind recommendation. We look forward to welcoming you back for another enjoyable stay in the future! Kind regards Terry Lock Night Manager

Customer review rating 5.0/5

Marjorie B. Families - Confirmed reviews ALL

Good room. Great staff.

Dear Marjorie, Thank you for your lovely review! We’re delighted you enjoyed the room and our team’s service, and that our hotel provided a great place to meet with family. Your kind words about our place in the Newport community and our sustainability efforts mean a great deal to us. We truly appreciate your support and look forward to welcoming you back again soon! kind regards Terry Lock Night Manager

Customer review rating 4.5/5

Nicholas F. Couples - Confirmed reviews ALL

great stay in spacious Junior suite with comfy bed and 2 high quality TV's.

Dear Nicholas, Thank you for your lovely review! We’re delighted to hear that you had a great stay and enjoyed the spacious Junior Suite, comfortable bed, and high-quality TVs. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay soon! Kind regards Terry Night Manager

Customer review rating 4.5/5

Amy C. Friends - Confirmed reviews ALL

From the moment we arrived, greeted promptly, customer service great at reception. Room was spotless, fantastic view and also couldn't do enough for us at breakfast. I am Gluten free and the wait was quick for toast I requested and my friend had his queries dealt with promptly. The breakfast was stocked up quickly too. Even the jam from the holder. I am going back here, felt very comfortable. Well done to all the staff. Highly recommend to friend and family here.

Dear Amy, Thank you so much for your wonderful review and for recommending us to your friends and family! We’re delighted to hear that you felt comfortable during your stay and enjoyed the spotless room, fantastic view, and excellent service from our reception and breakfast teams. It’s especially lovely to know that our breakfast staff were able to accommodate your gluten-free requirements promptly and make your experience enjoyable. Your kind words will be shared with the whole team, who will be thrilled to know their efforts made such a positive impression. We look forward to welcoming you back for another fantastic stay soon! Kind Regards Terry Night Manager

Customer review rating 5.0/5

Hannah W. Friends - Confirmed reviews ALL

Upgrading the room was the best thing I could have done. We were running the Cardiff half so having the extra space to lay our kit out and get ready in the morning was perfect. The view from the 15th floor was beautiful.

Dear Hannah,Thank you for your lovely review! We’re delighted to hear that upgrading your room made your stay even more enjoyable and provided the extra space you needed to prepare for the Cardiff Half Marathon. It’s wonderful to know you enjoyed the beautiful views from the 15th floor too. We hope you had a fantastic race and look forward to welcoming you back again soon! Kind Regards Terry lock Night Manager

Customer review rating 2.0/5

Jacob T. Business - Confirmed reviews ALL

Staff fantastic as ever, Bogdan made a real effort to resolve issues. Louise, Poppy and Alfie in the bar all brilliant. Shower in the room was dreadful, awful water pressure.

Dear Jacob, Thank you for your feedback! We’re delighted to hear that the team, especially Bogdan, Louise, Poppy and Alfie, made such a positive impression during your stay. We’ll be sure to share your kind words with them. However, we’re sorry to hear about the poor water pressure in your shower and apologise for the inconvenience this caused. Your feedback is appreciated, and we’ll ensure it is passed on to the relevant team for review. We hope to have the opportunity to welcome you back for an even better stay next time! Kind Regards Terry Lock Night Manager

Customer review rating 5.0/5

Colin W. Couples - Confirmed reviews ALL

A really nice short break in Newport.

Dear Colin, Thank you for your lovely review! We’re delighted to hear that you enjoyed our excellent location, friendly staff, and beautiful room with a view. We truly appreciate your kind words and hope to welcome you back again soon! Kind Regards Terry Lock Night Manager

Customer review rating 4.5/5

Darren S. Business - Confirmed reviews ALL

Friendly staff, a comfortable room and a good location for amenities

Dear Darren, Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our friendly staff, comfortable rooms, and convenient location. We truly appreciate your kind words and hope to welcome you back again soon! Kind regards Terry Lock Night Manager

Customer review rating 3.0/5

Colin C. Solo - Confirmed reviews ALL

1 night stay. Convenient for passport office. Picked a night when full of a tour group which overwhelmed the restaurant though the staff tried really hard. Louise in particular was exceptional in managing the situation and keeping staff motivated and being polite and cheerful with guests. Next morning they put on a really good buffet breakfast for the full hotel and was one of the best I've had in a hotel...great The room was a bit strange....clean, comfortable bed, good bathroom. But strange that no fridge or water, no way to contact reception to get the WiFi except via WhatsApp but many people don't have. No phone, a huge TV that was out of focus. So all in all....good staff, good breakfast, good bathroom, good location but not cheap. But with no facilities on the ground floor and challenging lifts and an unfriendly building.....not a warm and comfortable experience.

Dear Colin, Thank you for sharing your feedback following your stay with us. We’re pleased to hear that you appreciated our convenient location, comfortable bed, good bathroom, and especially our breakfast buffet. We’re particularly grateful for your kind words about Louise. We’ll be sure to share your compliments with her, as we know how much effort it takes to maintain a positive and welcoming atmosphere during particularly busy periods. We’re sorry, however, that some aspects of your room and the hotel facilities did not meet your expectations. We appreciate your comments regarding the lack of in-room amenities, Wi-Fi access, and the overall building layout, and understand how these affected your comfort and experience. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a more comfortable and welcoming stay in the future. Kind regards Terry Lock Night Manager

Customer review rating 5.0/5

Olwyn B. Friends - Confirmed reviews ALL

This hotel is the perfect place to stay when competing in the Cardiff half marathon. Trains take 15 mins from Newport to Cardiff. National Express bus stop opposite hotel, very convenient fir flights from Bristol. Staff were very helpful. Excellent breakfast. Rooms clean. Quiet hotel, so no noise or queues.

Dear Olwyn, Thank you so much for your wonderful review! We’re delighted to hear that you found our hotel to be such a convenient base for the Cardiff Half Marathon, with the train and National Express connections making your journey easy. It’s fantastic to know you enjoyed our breakfast, found your room clean and quiet, and received helpful service from our team. We really appreciate your kind comments and hope to welcome you back again for your next visit! Kind regards Terry Lock Night Manager

Customer review rating 4.5/5

Brindha M. Business - Confirmed reviews ALL

Great place to stay in the city. Very clean and all facilities were fantastic. Food was really good.

Dear Brindha M., Thank you for your lovely feedback. We are delighted to hear that you enjoyed your stay with us and found the hotel clean, comfortable and well equipped. It is also great to know that you enjoyed the food and had a positive experience with our facilities. We truly appreciate your kind comments and hope to have the pleasure of welcoming you back to Mercure Newport again soon. Thanking You, Trevor Fernandes Front Office Manager

Other web-users rate our hotel

  • 567 reviews 8.7/10 Location
  • 973 reviews 8.2/10 Room
  • 946 reviews 9/10 Service
  • 22 reviews 4.5/10 WiFi
  • 485 reviews 8.6/10 Cleanliness
  • 416 reviews 7.6/10 Breakfast
  • 301 reviews 6/10 Food

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