Mercure Sheffield Kenwood Hall & Spa

Customer review rating (ALL Rating) 3.7/5 1,177 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Meeting, Events and Wedding Suites available

  • Family-Friendly with our NEW Games Room Available for all hotel residents

  • Set in 12 acres of beautiful grounds, 1 mile from Sheffield City Centre. Perfect for relaxing.

  • Complimentary on-site Car Parking

Our accommodation(s)

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Hotel location

Mercure Sheffield Kenwood Hall & Spa

Kenwood Hall Hotel & SPa, Kenwood Road
S7 1NQ SHEFFIELD
United Kingdom

GPS:53.364547, -1.49091

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LAKEVIEW

Enjoy great British favourites as well as a selection of modern cuisine whilst overlooking our grounds. Our menu's are designed by our experienced Chef's who carefully source the best fresh and local produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,177 reviews

TripAdvisor Rating  3.5/5  2,448 reviews

Nice hotel but not warm enough

Customer review rating 4.0/5

Peter Couples - Confirmed reviews ALL

The room was very nice and clean, and the food was good. Unfortunately, the radiator in the room was barely warm. The reception gave us a free standing electric, oilfilled radiator. This helped. The radiators in the corridors were cold.

Dear Peter Thankyou for taking the time to leave a review. We're pleased to hear you enjoyed your room but apologize for the heating issues during your stay. Please be assured the issue is currently being dealt with and we hope have it running at full force in the coming week, we sincerely apologise that the issue affected the quality of your stay. We hopefully hope to see you again in the future, Kind Regards, Alice

Freezing n too small

TripAdvisor rating 3.0/5

Donna H TripAdvisor review

Never known a place so cold. Middle of winter and it’s ice cold. No heating on even in rooms, never felt so uncomfortable and can’t wait to get home for a warm. Spa is only tiny tiny so u spend most ya time on sun lounges to use hot tub and sauna but still couldn’t use them cz other ppl had them. Nice and clean hotel

Cold, Tired & Nasty

TripAdvisor rating 1.0/5

samthemule Business - TripAdvisor review

Hotel appears to be having major trouble with the hot water and heating system at the moment, lukewarm hot water and no heating in either of the rooms I was given. None of the 8 rooms on the corporate booking I was part of had hot water or heating. Given that the water is lukewarm in the entire system rarely exceeding 50 degrees it’s probably a legionella risk. Needs fixing. Chaotic service and mediocre food in the restaurant for our evening meal however breakfast was acceptable. Add to that a 20 minute wait to check in due to faulty IT systems, plaster falling off the walls everywhere, tatty 1990’s furniture and carpets in the rooms with bizarre colour schemes, it’s certainly one to avoid. It lives up to Mercure’s reputation where once great hotels go to eke out a few more quid for their owners before a massive refurb is required or they get redeveloped which is why I tend to avoid them, but unfortunately a colleague booked this for us.

Great value dog and family friendly top location stay

TripAdvisor rating 5.0/5

1266ajs TripAdvisor review

I was a bit worried about staying here after reading reviews. But I dont know why folk have been negative. Here for 4 nights and it's just great. Staff just amazing - can't do enough for you. Location is a lovely and so is the setting. Look out for the foxes in the evening. Rooms are big - we had a family room and with our dog with views across the lawn to the lake. Swimming pool, sauna, jacuzzi, gym, steam room. What's not to like. Admittedly as dogs not allowed in restaurant we didn't breakfast here but the bar is dog friendly and bar food good and is popular at weekends. Had a murder mystery event when we were here wished we'd known about as looked brilliant fun. Only small negative is can get a but chilly at night as rooms are big but heaters available. The plumbing might need a bit of attention but nothing to spoil a stay .

Amazing stay

Customer review rating 5.0/5

Chris W. Couples - Confirmed reviews ALL

We booked the valentines package and this was such an incredible experience, the hotel it’s self it’s so beautiful the rooms are huge and really enjoyed the use of the facilities would recommend to anyone to stay here

Hi Chris, Thank you for leaving us this feedback, I am thrilled to hear you enjoyed your time with us over valentines. We hope you choose to stay with us again! Kind regards, Esther

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Other web-users rate our hotel

  • 724 reviews 8.9/10 Location
  • 2,086 reviews 4.8/10 Room
  • 1,453 reviews 7/10 Service
  • 38 reviews 2.9/10 WiFi
  • 953 reviews 5.7/10 Amenities
  • 703 reviews 3.4/10 Cleanliness
  • 655 reviews 4.7/10 Food
  • 625 reviews 6.3/10 Breakfast

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