Mercure Sheffield Kenwood Hall & Spa 4 stars

very helpful in difficult times

The service was very good, and the staff went out of their way to help us. We appreciated the microwave facilities, and the fridge inner room.

I stayed at the hotel for a week after being evacuated from my house due to fire hazard. Upon check-in I received a free upgrade to one of the Privilege rooms which was much appreciated. The room was massive and the view from the window (woods, running squirrels and birds) was fantastic. Two male members of staff at the front desk are a massive asset to the company (sorry guys, I never got your name). Both of them were extremely helpful, friendly and definitely made my stay better. The thing that needs addressing is the breakfast times. On 2 occasions I came down for the breakfast at the times indicated on welcome letter and the breakfast had already finished. Also the water pressure in shower was rather poor, it took me ages to wash my hair and rinse off the shampoo. Apart from that I had an amazing stay and will definitely recommend the hotel to my friends and family when they’re visiting Sheffield.

The room was fabulous and all the little touches have made my stay once again a very enjoyable one - Thankyou to all the team of note the room was quite cold and the heating was difficult to regulate

Booked a privilege room on the basis that it should not be too ‘tired’ but was disappointed. It looked like the only new bit was the bed. The bathroom had paint peeling off, the carpet had seen better days, the room was cold with only one radiator working and we only had one bath towel between the two of us. The lift did not appear to work. No response from reception when contacted. We were only staying one night and leaving at 6.30 am in the morning so we did not try and talk to anyone in the morning.

Good experience in difficult circumstances - only spoke with receptionist who was efficient and empathetic.

I booked 1 night with my children due to having work done at home. Everything about our stay From booking to checking out was handled so efficiently and it was stress free. The room was spacious and comfortable. We had plenty of space and a nice view. The room was well equipped with complimentary drinks and toiletries. My children like got chocolate before bed and reception made these for us with Marsh mallows. The breakfast bags were perfect for us. We will be booking again as it was such great value and we felt like we had a really relaxing break.

Pleasantly surprised.

It was quiet, nobody interfered with me. My room was changed when I found the toilet cistern was constantly flowing.

Pleasant and clean room. Clean reception area. Grab and go breakfast poor, very expensive to quality of food provided.

We stayed as I had a hospital appointment nearby. Would have been a '8' if there had not been a garden leaf blower that woke us up at 08:30... And would be a '9' if the breakfast had been normal, but well done under very trying cover circumstances. And Dan Wilson was really helpful and pleasant. Thank you.

Great stay!

Friendly helpful staff, straight forward arrangements for Covid19

I have stayed at various hotels in Sheffield as there is plenty of choice , this hotel is more homely and appealing , a walk around the pond clears the air , may even catch a glimpse of the sly old fox

Brilliant as always, even under current circumstances. Every detail has been covered - great team, great welcome, great customer care during the stay. Love the Kenwood.