Mercure Sheffield Kenwood Hall & Spa 4 stars

Whilst it was a pleasant surprise to be upgraded to a Privilege Room, the basin in the bathroom was blocked and only drained away slowly leaving a scum residue in the basin. There was only one set of towels and one shampoo so the room was not ready for occupancy by two people. By the time we realised the blockage in the basin we had unpacked and couldn't be bothered to repack and move rooms

The room was lovely however the corridor smelt of drugs all the time we was there, people not wearing masks out of rooms, rooms way to hot and all night there was banging and what sounded like screaming

Stayed overnight for an early hospital appointment. Early call and taxi went according to plan.. Couldn't ask for more under lockdown. We would certainly use the Hotel again. Particular mention of the helpful night duty staff person.

All good thanks

as always the team were very helpful and friendly, but there were multiple issues with my room, and then with my replacement room, many of which were easily spotted and I think should not have been left unresolved before letting a room to a guest. I was somewhat disappointed to be made no offer of compensation, and, when I rather reluctantly asked for such "perhaps one of three nights removed from my bill" this was declined - on the gourds that 'discounts' would be a matter for the manager.

I stayed in room 304 with my son for one night. We arrived in the snow on 8th February 2021 and the window in our room was open and the room was freezing. I was told by the chap on reception and he said the maids had been instructed to keep the windows open. Unfortunately the room didnt warm up because I dont think the radiator worked. I asked the chap on reception and he told me to turn the radiator up to 5, which I was happy to do, only to discover it was already on 5. So at about 8pm I got into bed jut to try and get warm. Apaet from that, my observations are: 1) The gents loo behind reception stunk. I don't know when it wss last cleaned but it was really nasty. 2) I'm 6'1", which isn't particularly tall these days, and I had to bend down to get my head under the showet. 3) The shower trickled water out, rather than pumped it out at a decent flow. 4) The beds are on skateboard wheels. As I sat on the bed, it moved about 2ft across the floor. 5) The bathroom is very tired and needs a deep clean. Whoever installed that towel rail thing above the toilet cistern needs sacking. Check out how they installed the earthing cable. 6) Wallpaper is peeling off the wall behind the bed. On the one hand, we all get what we pay for and perhaps I shouldn't complain about a room that costs £56. Perhaps I expect too much? Either way, if I owned a hotel that was shabby and left guests feeling grotty and disappointed, I'd want to know.

Very pleasant stay. No problems at all

I was not pleased seeing some guests drinking and smoking at the hotel entrance a dog allowed in the hotel. Having said that l do appreciate that we are in unprecedented times and unusual things will happen. I am not putting a blame on the hotel under these extreme circumstances

Overall the stay was good, however the room was not warm enough, and it would have been nice tobe informed there was a microwave for guest use.

Friendly and helpful.

Staff friendly and helpful

Room is very spacious and comfortable. The staff are accommodating and helpful. My only concern on my first night was the amount of noise from above my room from other guests.

I stayed over as I needed to for work and have stayed in the hotel previously. I was concerned that the usual high standards may be difficult to upkeep with the tier restrictions, however I was pleasantly surprised and my stay was as comfotable as always.

very helpful in difficult times

The service was very good, and the staff went out of their way to help us. We appreciated the microwave facilities, and the fridge inner room.