Mercure Sheffield Kenwood Hall & Spa 4 stars

A bar in Yorkshire with no bitter!! (or orange juice).

As good as always. We were given a Privilege room which was spacious and very comfortable. The hotel has plenty of parking and as we have relatives in the area it is an ideal location whenever we stay in Sheffield.

Reception was clean and staff were polite while they sorted out my room. Bar staff were polite and efficient. Room was clean and comfortable. Unfortunately the housekeeping room was opposite our room and the staff were very loud on arrival and in the morning. They also tried to access the room several times, even though a 'do not disturb' sign was on the door.

Warmly welcomed. Comfortable room. Great breakfast. Nice pool and jacuzzi. Wonderful hot stone massages.

It met my requirements, in that it was a quiet relaxing stay near family for the Christmas period. I had a room in the older part of the hotel which I like as I think the rooms are more characterful. The room was quiet and service was discreet and efficient.

Hotel and staff are lovely but bedroom on this visit was freezing despite radiator being on.

You were all pleasant and helpful, and particularly when we booked a large extra group of family in for breakfast. However, our room was left uncleaned until early evening, when it was no longer convenient, and at breakfast on our own the service was surprisingly unsatisfactory: poached eggs that were hard, replacement fried eggs that were nearly as hard, and a drink we ordered simply didn't come, so we gave up in the end. That was a shame, as we like staying there - it is comfortable and convenient and has lovely grounds.

Lovely grounds and spotlessly clean but parts of the hotel could do with a make over. It looks tired in places particularly on some of the corridors. Key cards are not great as keep losing the setting.

Great service, all staff welcoming and engaging. Rooms a little tired but clean. Food very good

Paid £240 for a double suite with balcony and breakfast. Breakfast on first day was very poor along with a bad attitude from the chef. Minimal hot food available. Patio door had 2 locks that didnt work, the only thing that sort of worked was the chain. Outside lights, neither worked, cigarette ends on the patio from previous guests. Bed was ok, but slept in better. Paid for the mini bar, but was empty on arrival, requested on 3 occasions for it to be filled as paid for, it remained empty until we left. Other peoples bedding in piles in the corridor outside our room was left for several hours. The spa.... no towels as they had run out, pool area was lit by a torch as lights had gone. Outside the £240 room from the balcony was a lovely view, apart from the broken plastic rattan look chairs that had been thrown out there. All in all, could be a far nicer place with better management and staff that did their jobs properly.

great service, great food and comfortable rooms

Brilliant, very enjoyable

We stayed over Christmas and were very pleased with service, breakfasts and swimming pool facilities. Very comfortable stay in our spacious room, only downside was the central heating radiators did not appear to be working and the hotel gave us an electric radiator to warm the room a bit more. We would stay there again when visiting relatives in Sheffield

We booked 2 rooms as there was no family rooms available I phoned up a few days before to ask if we could get rooms next to each other and were given 503 and 504 however these rooms are not next to each other. When we went into room 504 the window was wide open so I turned on the radiator. Around 3am the room was freezing.

Arrived at reception, and Diego checked us in we were allocated a beautiful room, very comfortable, soft robes Nespresso machine lovely extras. We used the spa facilities, pool was very warm, just a small comment, and not a big issue, but the pool was a little cloudy, probably ready for clean treatment, still used it and enjoyed. We ate in the restaurant which was very nice, lovely food and the presentation was very good, restaurant staff very efficient top marks. We would definitely stay here again had a lovely experience.