Mercure Sheffield Kenwood Hall & Spa 4 stars

Customer review rating (ALL Rating) 4.3/5 988 reviews

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Description

Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Meeting, Events and Wedding Suites available

  • Set in 12 acres of beautiful grounds, 1 mile from Sheffield City Centre. Perfect for relaxing.

  • Complimentary on-site Car Parking

Our accommodation(s)

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Hotel location

Mercure Sheffield Kenwood Hall & Spa

Kenwood Hall Hotel & SPa, Kenwood Road
S7 1NQ SHEFFIELD
United Kingdom

GPS:53.364547, -1.49091

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LAKEVIEW

Enjoy great British favourites as well as a selection of modern cuisine whilst overlooking our grounds. Our menus are designed by our experienced Chefs who carefully source the best fresh and local produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  988 reviews

Customer review rating 1.5/5

Victoria H. Business - Confirmed reviews ALL

room was awful, lock extremely stiff, very outdated, uncomfortable bed

Customer review rating 1.5/5

Tania T. Couples - Confirmed reviews ALL

Unfortunately, our hotel experience was disappointing due to serious room issues. From the first night of our stay, the toilet in our initial room was not functioning properly. We reported the problem immediately upon arrival. Someone came to look at it the following day, but the issue was not fixed, and no explanation or update was given afterward. As a result, we were left for two nights in the same room without a working toilet and had to rely on the public restrooms in the hotel, which is not acceptable. Only the next day were we finally moved to a different room. The first room we stayed in was very old and outdated, with inconvenient amenities reflecting its age. The second room was more modern and in better condition, which we appreciated. However, both rooms were connecting rooms, and the soundproofing was extremely poor—we could hear everything from the neighboring room as if it were happening in our own. The staff was mostly polite and courteous, which we acknowledge, but the condition of the first room and the way the maintenance issue was handled significantly affected our overall stay. We hope the hotel addresses these issues to improve the guest experience.

Customer review rating 5.0/5

Moria T. Couples - Confirmed reviews ALL

Very good and welcoming stay. Finally had time to use and enjoy the spa facilities too! Ellise, Lisa, Nicky and David all very helpful. Thank you again

Customer review rating 0.5/5

Joe S. Business - Confirmed reviews ALL

Tiny car park Poor customer service Tired and dated interior Damp and smoked in rooms Unhygenically unclean bathrooms Nothing in minibar Walls paper thin Doors slamming all night

Customer review rating 5.0/5

Dorothy /. G. B. /. G. Business - Confirmed reviews ALL

Just one night but an enjoyable stay

Other web-users rate our hotel

  • 779 reviews 9.2/10 Location
  • 2,006 reviews 6.6/10 Room
  • 2,435 reviews 9.1/10 Service
  • 43 reviews 3.3/10 WiFi
  • 668 reviews 6.1/10 Cleanliness
  • 663 reviews 5.7/10 Vibe
  • 639 reviews 8.1/10 Breakfast
  • 595 reviews 7/10 Wellness Area

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