Mercure Sheffield Kenwood Hall & Spa 4 stars

Good room and nice breakfast

The stay at the Hotel was excellent

We booked a family room on a dinner, bed & breakfast rate. On checking in the public areas are modern and clean and the team member checking us in was very accommodating. Unfortunately, the room itself really let the hotel down. The decor was tired, patched up and the bathroom was not very clean. Despite this, and with a tired 4 year old in tow, we went for dinner in the Laura Ashley Tea Room (as there was a function in the restaurant) for our pre-booked evening meal. Again, the team were really accommodating taking our order quickly and bringing drinks but it was then a 45 minute wait for the starters to be brought out. These were lovely but by now, our daughter was shattered and we had to take her to bed. The team were brilliant and brought the meal to the room for us but it wasn’t ideal. The beds in the room were comfortable and we all slept well. The next morning, breakfast in the self service buffet was lovely and we were looking forward to making the most of the spa before departure. Unfortunately, on arriving at the spa we were advised that the boiler wasn’t working so the pool was very cold. The hot tub was broken and the showers in the spa were out of order. Overall, the spa area was run down and would really benefit from an upgrade. We braved the cold pool (until our daughter started shivering) then quickly dressed to return to the room and shower. The shower in the room was also not great as the shower would not stay at the top of the pole and kept on shifting down. The grout was pink in the most used areas and bath seal black in places with mould. All in all, the service from the team at the hotel was great, as was the food but the facilities let it down. There is the potential that this hotel could offer a real wow factor with some renovations and improvements, especially given the location and grounds that it is set in.

As usual, we were welcomed warmly, and all the staff were helpful when we needed them. The only thing was that a bulb needed replacing in the bedside lamp and this was not done.

Lovely stay in a nice hotel. Good breakfast. Comfortable room.

Room was on floor 1. Broken tolite seat and resting wall lights in bathroom. Drain must have been blocked as Bath filled while using shower and failed to drain efficiently. Loud noise ? Arcón unit outside window - even with window closed. Bathroom cistern also cracked and had been glued back together. Bathroom not clean as dust and dirty around Bath fitting. Very poor compated to rest of hotel.

Convenient location. Upgraded room was nice touch but sliding doors very difficult to open and patio needed a clean up. Nespresso machine in room but no pods provided. Breakfast ok - coffee was very strange and came out of a machine (fresh coffee is a must have!) only fruit available was banana no fruit salad/prunes - bread was basic sliced/no specialty/artisan bread - we have stayed at another Mercure in Sheffield and the breakfast was much better. The pool Wasn’t open despite asking this question on booking. Appreciate that COVID has affected things but most places are getting back to normal. Staff at check in and breakfast were very good. Would be good to see how things progress.

Dying wasps all over my room, the hallway, moisture damage on the walls, internet way too slow, no bottled water on site…..

Whilst we had got our booking dates mixed up the staff were more than helpful and although the hotel was full they were able to sort it Thank you

Check in good. Spa treatments very good. Privilege room good size but windows so dirty could not really see through them. Bathroom very shabby needs full refurbishment. Function in dining room so had to dine in Laura Ashley Tea Room. Food was good but had cooled by time taken from kitchen to reach us.

Always lovely staff at reception, very helpful. Good room and lovely view of the gardens and lake.

Well received on arrival by Nicky who took care of us from arrival to departure. Booked a King Junior Suite and although the room was clean and well presented the patio door was difficult to open and the patio had not been cleaned since we were there a month ago. Maybe due to the current climate but the hotel soon needs to get back to it’s usual standard. Booked D,B&B and although a restricted menu when mix and matched with the lounge bar menu the food was superb and well presented. The buffet breakfast is second to none.

Room was a good size, but quite dated. The bathroom had visible rotten wood and again quite dated overall. Location for my needs was great, and reception staff were efficient.

Every now and then the toilet system flushed itself - annoying when awake and torturous when it woke me during the night. The room was ‘tired’. The sink didn’t empty properly. However, great shower, helpful staff

Reception was slow to appear on arrival but friendly & helpful. Room tired, dull lighting & decoration, bathroom in need of updating too. Didn’t feel welcoming at all in the room. All clean though which is important especially in these times. Bit surprised it was a buffet service for breakfast with everyone handling same cutlery to dish up. Lovely grounds & much better reception & restaurant areas. Expect better rooms for the price charged. Picked it for convenience & have stayed here before for same reason but would choose somewhere else if there was much choice nearby. Shame as it’s a lovely setting.