Mercure Sheffield Kenwood Hall & Spa 4 stars

TripAdvisor rating 3.5/5 1,874 reviews
Mercure Sheffield Kenwood Hall & Spa
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Room 1

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Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Wedding reception and function rooms for up to 200 people

  • Gym, pool, sauna, steam room and jacuzzi

  • Spa treatments

  • Set in 12 acres of landscaped grounds

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Sheffield Kenwood Hall & Spa

Kenwood Road
S7 1NQ
sheffield
united kingdom

Tel: +441142583811

Fax: (+44)114/2554744

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DONCASTER At 41.84km / 26 miles

  • By plane

    EAST MIDLANDS At 74.03km / 46 miles

  • By boat

    HULL At 107.83km / 67 miles

  • By car

    J33 At 12.87km / 8 miles

  • By train

    SHEFFIELD At 2.9km / 1.8 miles

  • By train

    SHEFFIELD At 2.9km / 1.8 miles

GPS :53.364547, -1.49091

Our accommodations

Classic room - 1 single bed

  • Max. number of persons: 2
  • Area: From 20
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic room - 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic room - 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior room, ideal for family - 2 double beds

  • Max. number of persons: 4
  • Area: From 31
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Privilege room - 1 double bed

  • Max. number of persons: 2
  • Area: From 35
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Junior suite, private patio or balcony - 1 king bed

  • Max. number of persons: 3
  • Area: From 31
  • Free in Room Mineral Water
  • Satellite/cable colour TV

Superior King suite, private seating area overlooking the grounds - 1 king bed

  • Max. number of persons: 3
  • Area: From 55
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Our restaurants and bars

LAKEVIEW

Type of cuisine: Brasserie

Enjoy great British favourites as well as a selection of modern cuisine whilst overlooking our grounds. Our menu's are designed by our experienced Chef's who carefully source the best fresh and local produce.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Relax in our Lounge Bar which offers a range of wines, beers, spirits, and soft drinks. Serving Afternoon Tea as well as a selection of bar snacks and light bites daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 95

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Sheffield Kenwood Hall & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

608 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,874 reviews

Lovely room, good breakfast, friendly staff

TripAdvisor rating 3.5/5

snow25 Family - 14/01/2020 TripAdvisor review

Stayed overnight, 5 adults in 3 rooms. We were upgraded into suites (very nice). Hotel receptionist was very friendly. Rooms were very good, breakfast was plentiful with good selection. Breakfast staff were efficient.

Thank you for taking the time in sharing your experiences and I am really pleased that you enjoyed your stay with us. We very much look forward to welcoming you back in the near future. Kind Regards, Dan Wilson General Manager

Ben and his team at the events dept., excelled themselves in making our evening perfect.

Customer review rating 3.8/5

Anonymous Families - 10/01/2020 Confirmed reviews ALL

The only let down was reception, who let a previously booked room, number 337 unavailable on the night, however, this was resolved and Ben was looking into the mistake.

Lovely room with a view

TripAdvisor rating 3.5/5

Sue G Friends getaway - 09/01/2020 TripAdvisor review

Lovely comfortable family room overlooking the gardens, however the heat from the small radiator is inadequate in the winter. We were supplied with a portable heater on request. Our room was directly above the dining room and we were woken by the music being played at volume at breakfast from 6.30am. Staff all very friendly and helpful and breakfast selection is excellent.

Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. I am sorry about the music in the restaurant. We have addressed this and corrected the timings. We look forward to welcoming you back again in the near future. Kind Regards, Dan Wilson General Manager

Great staff, food, clean and comfortable room

Customer review rating 3.8/5

Joanne O. Couples - 07/01/2020 Confirmed reviews ALL

We enjoyed our 2night stay even though we had a disturbed 2nd night due to an argument in the middle of the night in a room near ours. The staff on reception during the night even managed to deal with that, even though they had to try 3times. Bed was comfortable, the whole room was clean even though it was a pet room. All the staff were very good and both breakfast and the evening meal we had were of good quality.

Great value, staff very helpful and friendly

TripAdvisor rating 3.5/5

Colette C Couples - 07/01/2020 TripAdvisor review

Hotel room great very clean, staff helpful and friendly, food was very good, the only criticism I have is that when I went for a swim they only had 1 hand towel left, and I didn't find the pool very clean, the water was murky and the tiles looked like they needed a good scrub, it wouldn't stop me staying again, but perhaps wouldn't swim!!

Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. We are in the process of updating our facilities so I do hope that we have the opportunity in welcoming you back again soon. Kind Regards, Dan Wilson General Manager

Room acceptable but bathroom floor cold - bar stocking terrible.

Customer review rating 3.8/5

Anonymous Couples - 06/01/2020 Confirmed reviews ALL

A bar in Yorkshire with no bitter!! (or orange juice).

Kenwood is always our hotel of choice when we visit Sheffeld

Customer review rating 3.8/5

Stella Couples - 06/01/2020 Confirmed reviews ALL

As good as always. We were given a Privilege room which was spacious and very comfortable. The hotel has plenty of parking and as we have relatives in the area it is an ideal location whenever we stay in Sheffield.

Clean & affordable

Customer review rating 3.8/5

Guest Couples - 06/01/2020 Confirmed reviews ALL

Reception was clean and staff were polite while they sorted out my room. Bar staff were polite and efficient. Room was clean and comfortable. Unfortunately the housekeeping room was opposite our room and the staff were very loud on arrival and in the morning. They also tried to access the room several times, even though a 'do not disturb' sign was on the door.

Great place for a short break

Customer review rating 3.8/5

Richard (. U. Couples - 06/01/2020 Confirmed reviews ALL

Warmly welcomed. Comfortable room. Great breakfast. Nice pool and jacuzzi. Wonderful hot stone massages.

Christmas trip

Customer review rating 3.8/5

K C. Solo - 05/01/2020 Confirmed reviews ALL

It met my requirements, in that it was a quiet relaxing stay near family for the Christmas period. I had a room in the older part of the hotel which I like as I think the rooms are more characterful. The room was quiet and service was discreet and efficient.

Lovely hotel but bedroom freezing.

Customer review rating 3.8/5

Julie S. Families - 05/01/2020 Confirmed reviews ALL

Hotel and staff are lovely but bedroom on this visit was freezing despite radiator being on.

Mixed

Customer review rating 3.8/5

Phil Couples - 05/01/2020 Confirmed reviews ALL

You were all pleasant and helpful, and particularly when we booked a large extra group of family in for breakfast. However, our room was left uncleaned until early evening, when it was no longer convenient, and at breakfast on our own the service was surprisingly unsatisfactory: poached eggs that were hard, replacement fried eggs that were nearly as hard, and a drink we ordered simply didn't come, so we gave up in the end. That was a shame, as we like staying there - it is comfortable and convenient and has lovely grounds.

Nice Grounds

TripAdvisor rating 3.5/5

Crossstones1 Couples - 04/01/2020 TripAdvisor review

Lovely grounds and spotlessly clean but parts of the hotel could do with a make over. It looks tired in places particularly on some of the corridors. Key cards are not great as keep losing the setting.

Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. We are in the process of refurbishing a number of our bedrooms and bathrooms so I do hope that we have the opportunity in welcoming you back to experience one of these. Kind Regards, Dan Wilson General Manager

Excellent Service

Customer review rating 3.8/5

Raymond K. Couples - 03/01/2020 Confirmed reviews ALL

Great service, all staff welcoming and engaging. Rooms a little tired but clean. Food very good

Not to normal standards

TripAdvisor rating 3.5/5

Paula H Couples - 03/01/2020 TripAdvisor review

Paid £240 for a double suite with balcony and breakfast. Breakfast on first day was very poor along with a bad attitude from the chef. Minimal hot food available. Patio door had 2 locks that didnt work, the only thing that sort of worked was the chain. Outside lights, neither worked, cigarette ends on the patio from previous guests. Bed was ok, but slept in better. Paid for the mini bar, but was empty on arrival, requested on 3 occasions for it to be filled as paid for, it remained empty until we left. Other peoples bedding in piles in the corridor outside our room was left for several hours. The spa.... no towels as they had run out, pool area was lit by a torch as lights had gone. Outside the £240 room from the balcony was a lovely view, apart from the broken plastic rattan look chairs that had been thrown out there. All in all, could be a far nicer place with better management and staff that did their jobs properly.

Thank you for taking the time in sharing your experiences and I am really sorry that you left disappointed. I have taken the opportunity in reviewing your comments with individual departments and will ensure that these standards are corrected to minimise any reoccurring issues, thank you. We do hope that we have the opportunity in welcoming you back again in the near future and looking forward to doing so. Kind Regards, Dan Wilson General Manager

Fantastic

Customer review rating 3.8/5

Lg Solo - 02/01/2020 Confirmed reviews ALL

great service, great food and comfortable rooms

Mr

Customer review rating 3.8/5

Scott W. Couples - 02/01/2020 Confirmed reviews ALL

Brilliant, very enjoyable

Relaxig, comfortable break with good food and friendly staff.

Customer review rating 3.8/5

Lionel A. L. Couples - 01/01/2020 Confirmed reviews ALL

We stayed over Christmas and were very pleased with service, breakfasts and swimming pool facilities. Very comfortable stay in our spacious room, only downside was the central heating radiators did not appear to be working and the hotel gave us an electric radiator to warm the room a bit more. We would stay there again when visiting relatives in Sheffield

Cold room uncomfortable bed

Customer review rating 3.8/5

Anonymous Families - 01/01/2020 Confirmed reviews ALL

We booked 2 rooms as there was no family rooms available I phoned up a few days before to ask if we could get rooms next to each other and were given 503 and 504 however these rooms are not next to each other. When we went into room 504 the window was wide open so I turned on the radiator. Around 3am the room was freezing.

Dear James H., Thank you for taking the time in sharing your experiences and I am sorry that you left disappointed. I have picked this up with our maintenance team to ensure that these issues are resolved and not experienced by further guests. We hope that we have the opportunity in welcoming you back again soon. Kind Regards, Dan Wilson General Manager

Lovely stay

Customer review rating 3.8/5

Yvette D. Couples - 01/01/2020 Confirmed reviews ALL

Arrived at reception, and Diego checked us in we were allocated a beautiful room, very comfortable, soft robes Nespresso machine lovely extras. We used the spa facilities, pool was very warm, just a small comment, and not a big issue, but the pool was a little cloudy, probably ready for clean treatment, still used it and enjoyed. We ate in the restaurant which was very nice, lovely food and the presentation was very good, restaurant staff very efficient top marks. We would definitely stay here again had a lovely experience.

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