Mercure Sheffield Kenwood Hall & Spa 4 stars

Lovely large room with good facilities. Excellent swimming pool etc with friendly staff. Beautiful view of the grounds during breakfast. Breakfast was good value. Attractive foyer. Attractive main building.

Very enjoyable stay and close enough to Bramall Lane to be able to walk to a match.

Check in very efficient, staff very welcoming, room clean and bright, food presentation and taste good, My overall opinion of my experience is. I would highly recommend staying in this hotel. If I'm in the area again I will definitely stay here.

Terrible. You were half way through decorating the room. The bathroom woodwork was only undercoated the whole room stank of paint. There was paint on the floor, there was mastic all over the sink. You must have the worst decorators in the UK. One receptionist Maria? Was marvellous tracked my loyalty card so I got my points. The other two were next to useless. One said it was not possible to add loyalty points after the booking was made the other one could not understand what I was telling them about not wanting any further painting done while I was staying in the room. I have some pictures of the room which you might want to see.

Good, bedroom was a little dark.

I am a Gold Card Accor member so I was given upgrade which was nice. However, I have stayed at the hotel a great deal in the past, prior to it becoming an Accorr and I have to say I enjoyed those visits more. The room that we were upgraded to was a suite but it looked over the car park - we have always been given rooms in the past that look over the beautiful gardens. I am sure if I had said I was unhappy with the room I would have been moved but as it was evening it did not matter much. The room had a broken curtain, light bulb out in the bedside lamp and I do think it needs a bit more warmth added to the walls by way of pictures, particularly in the lounge area. Also, we were given vouchers for drinks but a Gin and Tonic was not allowed, which is a shame as it is in other Accor hotels.

Room and bed were good. Some slow service when checking in or waiting to be seated at breakfast. Music at breakfast could be heard in my room at 7am which prevented me from getting an extra 30 mins in bed.

The hotel was nicely presented and the staff very professional.

Firstly I received a very warm welcome to the hotel and then was informed to my surprise that we were being upgraded to the to what was described as the bridal suite and the best room in the hotel. The room was excellent and very large with separate areas for the lounge and bedroom. Restaurant, bar and breakfast services were also very good and my wife enjoyed spending some time in the spa. I can thorough recommend this hotel for business or pleasure.

Stayed sat 23rd as part of our wedding package booked by whirlowbrook hall. Tried midday Fri to add an extra night. Guy on phone couldn't understand me, couldn't find my booking, kept trying to add sat night to my Fri night stay. Despite repeatedly spelling my name, and repeatedly telling him I wasn't staying Fri and didn't need sat adding as I was already staying sat and needed sun adding. Eventually told that all junior suites were fully booked Sunday so all he could do was offer me a double room - I gave up at this point. Asked my father to check the situation when he arrived at the hotel - he was told the same as I had been. Went online to see if an upgrade to a king suite was available - junior suite available online. Asked my father to speak to reception again, lady (chloe I think?) explained her colleague was new and didn't understand the system and she would sort it. Passed to the reception where I was quoted a more expensive rate than the acorn Hotel website as I could become a member online. Was told that this offer was only available on-line and that I would have to book it and then ring back to make sure we could stay in the same room. Really? This was 5pm, 5 hours I had been attempting to amend a booking for the night of my wedding but nothing could be done over the phone to price match your own website after the farce so far? Went online - website repeatedly crashed couldn't book only become a member. Typed out a complaint on the website - crashed again, losing the complaint. Finally downloaded the acorn hotel app and booked it. Arrived at hotel after midnight, sat in the bar with other guests from the wedding. 2am double checked that the two bookings had been merged - they had not! 2am Sunday morning and you still hadn't managed to add an extra night in the same room for a bride and groom who had been trying to to this since midday Fri. Guy sorted it out for me. 9.30am Sunday hammering on the room door 137, answered it assuming family saying goodbye. Blonde lady from housekeeping barked YOU ARE LEAVING AT 12? YES? It's 9.30 I replied, yes but you are leaving at 12? I'm leaving at 12 Monday I said - she then looked at her paperwork huffed and flounce off without another word to me. Is it normal for housekeeping to be hammering on a wedding bookings room 2.5hrs before check out even if they thought we were leaving that day? Went out with relatives for the day Sunday, came back to a very cold room where only the bed had been made and nothing else cleaned or tidied. Turned thermostat up to full while we went to the spa. Ate a meal at the hotel and returned to the room about 8. Room still cold, rang reception, were asked if it had been working the night before or if we had turned the tiny wall heater to max. We weren't sure as we had gone to bed at 4am the night before and were out all day. Told to try turning the heater up and if it was still cold in 2 hours they would bring a heater up. We fell asleep, I woke cold at midnight but did not want to disturb my wife so slept in my robe rather than ring reception again - I was extremely annoyed at this point so probably would have been less than understanding. I filled out a complaint Sunday morning on the acorn Hotel app, I had to use a second online form to complete the complaint, as I had filled the first. When we left and settled the bill we were not even asked how our stay had been, more fantastic customer service. We have been backwards and forwards from the doctors all week as Monday my wife came out with a horrible rash over the area covered by her swimming costume in the spa, this has become infected and has required antibiotics and steroids to begin to reduce the inflammation caused by this allergic reaction. I filled out another online complaint on the acorn app today, still no response. I will wait until Monday before going on trip advisor etc with my complaints.

The training rooms I used were set up as I requested and all worked very well

We arrived to the warmest of greetings from reception, almost like we were family they were waiting for, and greeting on arrival. The receptionist Karola was cheerful, smiley, helpful, informative, knowledgable and just exuded a friendly warmth. Our room was great, large enough for the three of us (and more if needed) plus quiet as requested. The hotel Leisure/sauna staff were also cheerful and warm, greeting us with the happiest of smiles every time we passed, or if we needed there help/advice. Romy in our particular made us feel most welcome and always greeted us with the biggest of smiles. Our stay was great, the room as wanted, and the staff - well perfectly springs to mind, especially Karola & Romy who where truly The Best (A BIG Thank You to both of them, and our thanks to all the hotel staff)

Very poor experience. Heating did not work, lights did not work, bathroom fan did not work, telephone to receiption did not work.. Reception tried to assist each time we went down to complain, they moved us into different rooms - non of which were better. (4 rooms offered in total in 2 nights stay). Indeed one large room we were offered to move to smelt very strongly of cigarette smoke and we could not stay in it. I would have thought that housekeeping would notice that rooms are used by smokers and an effort made to get rid of the smell. Maintenance were called to the rooms we stayed in with various issues but they never arrived apart from a knock on the door late a night leaving an oil filled radiator outside the room after requesting attention (again) to the heating on arrival! Will not stay in this hotel again. Reception gave us a discount, but only after negotiation! Really poor customer service and a generally unpleasant 2 nights. We wish we had booked the Mercure in town.

We were staying only one night to attend some legal training the next day. Although we arrived late, there were no problems with check in. The room was spacious and the bed very comfortable. The hot water though was only tepid. A good breakfast the next morning with extremely attentive staff.

We had 2 main problems in our twin room. First it was apparent that one of the beds had not been changed as the sheet had blood stains on it. The following morning operating the kettle blew the electricity supply. Both issues were promptly addressed by the duty managers. The shower temperature was difficult to control as the cold water adjuster was broken. We missed the utility of bottled water and little notepad/pen, neither of which were in the room.