Mercure Cardiff North Hotel 4 stars

Nice Hotel. Extremely helpful and friendly staff. Very aware of customer needs and very helpful. Enjoyed our stay thoroughly.

Very easy check in, and room very comfortable. On ground floor and the area outside the window was scruffy and untidy, rubbish on the ground and discarded clothing in the trees outside my window!!!??!! My booking didn’t include breakfast (for the same price my friends had paid to include breakfast!) but this review was saved by Reece, who on hearing me ask if I could pay for breakfast that morning said that it would be complimentary

Staff were pleasant and helpful, room was excellent and clean, meals were generally good (if not piping hot) and the location couldn't have been better for getting the park and ride bus into the city.

I only stayed one night at this hotel (on Business) and whilst the Hotel staff were friendly, welcoming and helpful, the hotel itself felt a little tired . It was clear to see that some refurbishment had already taken place, but unfortunately for me the Hotel still felt a little 'tire / dated' '. The food in the Restaurant was good quality but the menu was fairly limited . I was put in a room (20) that was adapted for disabled people, which is not my preferred choice

Rooms are absolutely lovely and the restaurant food was really good too. Everything was just perfect thanks.

Excellent stay. Friendly and helpful staff.

Very helpful staff on arrival on Sunday afternoon Alec was on the desk he was very very good and made us feel very welcome, as my husband has mobility problems most understanding .

Hotel staff were excellent. Friendly, professional and very helpful. Nothing was too much trouble, special thanks to the hotel manager and housekeeping for decorating the wedding party room. Restaurant food was also good in the evening. Bed comfy, big shower and water pressure great. Coffee machine in room but no instructions how to use. No cups. Had to empty a paper cup which contained lots of sachets of tea, coffee etc to be able to use. No milk. However what really spoilt the visit were the guests in the room next door. Woken up at 12 am with a party going on in the room next door. Walls to the room were so thin, the music and shouting really loud, lots of door slamming and people running up and down the corridor. This went on until approx 3 am. No phone in room so couldn’t call reception for assistance. Not great as a lone female guest. I appreciate that the hotel can’t control the behaviour of guests but a phone in the room would have alleviated the issue if I could have called for help.

Hotel stuff was amazing, so friendly and hard working.

The room was large, clean and comfortable. The shower was spacious and easy to use. Staff were friendly and helpful. Everything we needed was provided. Parking was a lovely bonus! Very good value for money.

Hotel is not up to standard. Room was nice. First room on arrival had broken aircon unit that rattled noisily, staff tried to turn it off but were unable. No room phones so had to go down 3 floors each time to ask reception. Was moved to another room, someone was in it! Finally moved to a decent room. Key card locked me out of my room twice during a 2 day stay, each time you have to go back downstairs due to no phones to reception. Overall staff very friendly but hotel is poor quality and overpriced.

Staying 3 nights at this hotel has always been a nice experiance. The staff are so welcoming and informative The breakfast is alway nice with a good selection. The cleaners do a wounderful job on the room its always spotless. Lastly the bed is always so comfy and cozy .

This is one of the really good Mercure Hotels, even with the Covid restrictions. The staff were really friendly, the room was clean and comfortable. Parking is free, which was a real plus. Will definitely return - thank you.

Grateful for my week and half long stay here. Staff were friendly and helpful, food was delicious with high quality ingredients and lots of variety for both vegetarians and meat eaters. Rooms cleaned daily, place was spotless. Quiet location for a good nights sleep and good for coming to Cardiff from the motorway and accessing different parts of Cardiff.

Located next to A48. Easy access by car and plenty of car spaces and free just remember to enter reg details. Local buses to town centre. Great buffet breakfast. Disappointed at bar early closure 21:30. Rooms very clean and spacious. Rainfall shower very nice. Staff are polite and helpful.