Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 340 reviews

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Mercure Cardiff North Hotel - Image 1
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Circle Way East, Llanedeyrn, CF239XF CARDIFF, United Kingdom

Description

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Telephone
Fax +44 20 4602 9658

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAY RESTAURANT

Tasty Modern European dishes in a Tiger Bay restaurant with all-day dining

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  340 reviews

Customer review rating 4.0/5

Dyer D. Business - Confirmed reviews ALL

one night whilst working out of B&Q Cardiff Gate. This was my 1st visit.

Dear Mr Dyer, Thank you for your positive feedback regarding your recent stay at Mercure Cardiff North Hotel. We are pleased to hear that you enjoyed our location and found your room to your satisfaction. We look forward to welcoming you back on your next visit. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 4.5/5

John J. Couples - Confirmed reviews ALL

We use this hotel when visiting relatives who live nearby. The Privilege room we stayed in had several improvements on previous visits. The blackout curtain is more effective now it has been fixed to the sides of the window, the second comfortable chair makes complete sense given this is a room for two people, and a welcome pack was a nice touch. And there were Nespresso pods for the coffee machine (they were in short supply a few months ago).

Customer review rating 0.5/5

Emily H. Couples - Confirmed reviews ALL

I stayed at this hotel last week and was very disappointed with the condition of the room. It was advertised as newly refurbished, but this was clearly not the case, as the space felt dated and poorly maintained throughout. Both the main door and the bathroom door were damaged, as though they had been forced at some point and never properly repaired. The chair was heavily stained, which made the room feel unclean, and the window did not close properly, causing a noticeable draft. The air conditioning unit appeared very old and had yellowed with age, which is not what you would expect from a hotel claiming to be 4 star. The lighting in the room was also very poor, to the extent that other guests were complaining about it to reception during my stay. In addition, complimentary water was listed in the booking but was not provided, which added to the overall disappointment. Overall, the cleanliness, maintenance and general standard of the room were far below expectations. I do not understand how this hotel is rated as 4 star. A very disappointing stay and will not be returning.

Dear Emily, Thank you for taking the time to share your feedback following your recent stay with us. I am truly sorry to hear that your experience did not meet your expectations, particularly regarding the condition and maintenance of your room. Your comments about the doors, furnishings, window, air conditioning, and lighting are very concerning, and I sincerely apologise for the discomfort and inconvenience caused. This is certainly not reflective of the standards we strive to maintain, and I understand how disappointing this must have been—especially given the expectation of a newly refurbished, 4-star environment. I am also sorry that the complimentary water, as advertised, was not provided. This is an oversight on our part and will be addressed with the team to ensure it does not happen again. Please be assured that your feedback has been shared with our maintenance and housekeeping teams for immediate review and action. We are taking your concerns seriously and will be investigating the issues you’ve raised to prevent similar experiences for future guests. We regret that your stay fell short and that we were unable to provide the level of comfort and quality you expected. I do hope you might consider giving us another opportunity in the future to restore your confidence in our hotel. Kind regards, Atanas Mladenov, Front Office Manager

Customer review rating 4.5/5

Ali J. Families - Confirmed reviews ALL

The rooms is good size, good range of breakfast and friendly staff.

Dear Ali, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our rooms comfortable, enjoyed the breakfast selection, and appreciated our staff's friendliness. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Mercure Cardiff North Hotel

Customer review rating 4.0/5

Lee R. Couples - Confirmed reviews ALL

Good location, nice breakfast, comfortable room.

Dear Lee, Thank you for your kind words regarding your recent stay. We are pleased to know that you found our location convenient and enjoyed the breakfast and comfort of your room. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Cardiff North Hotel

Other web-users rate our hotel

  • 608 reviews 7.5/10 Location
  • 1,387 reviews 6.6/10 Room
  • 1,760 reviews 8.9/10 Service
  • 14 reviews 6.7/10 WiFi
  • 761 reviews 8.2/10 Food
  • 624 reviews 6.4/10 Cleanliness
  • 429 reviews 7.5/10 Breakfast
  • 294 reviews 5.7/10 Amenities

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