Mercure Cardiff North Hotel 3 stars

TripAdvisor rating 4.0/5 29 reviews
Mercure Cardiff North Hotel
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+ 9 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Just 15 minutes away from Cardiff city centre

  • Easy access to the M4

  • Free onsite car parking available

  • 10 conference rooms for hire to suit any event

  • Complimentary Wi-Fi throughout the hotel

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Early check-in/Late check-outPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East
Llanedeyrn
CF239XF
cardiff
united kingdom

Check-in from 14h00

Check out up to 12h00

  • PONTPRENNAU :   57 AND 58 CARDIFF CENTRAL

  • By plane

    CARDIFF AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF AIRPORT At 40km / 25 miles

  • By boat

    FISHGUARD At 160.93km / 100 miles

  • By car

    JUNCTION 29 At 6.44km / 4 miles

  • By train

    CARDIFF CENTRAL At 8.05km / 5 miles

Our accommodations

Classic room - 1 double bed

  • Max. number of persons: 2
  • Area: From 9

Classic room - 2 single beds

  • Max. number of persons: 2
  • Area: From 9

Privilege room - 1 king size bed

  • Max. number of persons: 2
  • Area: From 9

Accessible Classic room - 1 double bed

  • Max. number of persons: 2
  • Area: From 9

Standard Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 23

Standard Room - 2 single beds

  • Max. number of persons: 2
  • Area: From 23

Classic Room, Family - 1 double and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 25

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Our restaurant bar and grill offer a great range of dishes that are guranteed to please, whether it be our delicious steaks or great selection of burgers and pizza.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 112

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Mercure Cardiff North Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

151 reviews

tripadvisor

TripAdvisor Rating 4.0/5

29 reviews

Nice quiet hotel

TripAdvisor rating 4.0/5

Sheepo72 Couples - 21/01/2020 TripAdvisor review

Located next to A48. Easy access by car and plenty of car spaces and free just remember to enter reg details. Local buses to town centre. Great buffet breakfast. Disappointed at bar early closure 21:30. Rooms very clean and spacious. Rainfall shower very nice. Staff are polite and helpful.

Comfort

Customer review rating 3.9/5

Samantha B. Business - 16/01/2020 Confirmed reviews ALL

Room was lovely. Peaceful. I had a good rest and the bed was comfy.

Some some ?

Customer review rating 3.9/5

Anonymous Couples - 14/01/2020 Confirmed reviews ALL

Problems with lock on room door ...we had to move rooms. Apart fr that Staff were great! Meals in restaurant were fine but rather expensive.

A comfortable night

Customer review rating 3.9/5

Anonymous Families - 13/01/2020 Confirmed reviews ALL

Very good room, very good service, breakfast not quite so good

Lovely clean spacious room

Customer review rating 3.9/5

Ceejay Couples - 12/01/2020 Confirmed reviews ALL

A pleasant welcome at reception, at breakfast, and even from staff in the corridors. Lovely clean spacious bedroom and bathroom.

Dear CAROLINE S., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atanas Mladenov Operational Supervisor

Good room rate, helpful staff, pleasant room but heating poor and TV would not show subtitles.

Customer review rating 3.9/5

Jim A. Couples - 08/01/2020 Confirmed reviews ALL

The location was convenient for our appointment at the Heath Hospital and the Hotel had plenty of parking. The room rate was very competitive and the general decor was fresh and pleasant. The dinner was to a reasonable standard and the service was good. The bedroom was let down by the heating system which made a lot of noise but did not heat the room to a comfortable temperature. While the TV had a poor signal and the subtitles were lost part way through the evening which my Wife needs due to her hearing.

Looks can be deceiving

Customer review rating 3.9/5

Michael Couples - 03/01/2020 Confirmed reviews ALL

Every step from on-line booking to check-in was easy. On arrival, the check-in was easy and efficient including the car registration. Our room was spotlessly clean and very comfortable. Our breakfast had good choice and was freshly cooked and very good. I felt the fact that the hotel reception was manned 24/7 gave an extra layer of confidence and security. Our whole experience of staying at this hotel was very positive and we would definitely stay at an Accor group hotel again.

Lovely stay!

Customer review rating 3.9/5

Naomi Couples - 02/01/2020 Confirmed reviews ALL

The hotel was lovely and away from town which is exactly what we wanted. The rooms were modern and spacious. The breakfast was lovely. Overall a lovely stay and for the price we couldn't go wrong. Was a lovely place to spend NYE.

Professional, friendly and helpful welcome, comfortable stay.

Customer review rating 3.9/5

Mike Solo - 02/01/2020 Confirmed reviews ALL

I needed an accessible room for my 90 year old Mum. It was important for me to check the room would be suitable for Mum’s needs. One of the Managers showed me a choice of rooms, which was extremely helpful. The rooms are spacious and well furnished, comfortable supportive bed.

Nice stay despite the temperature

Customer review rating 3.9/5

Angela Couples - 30/12/2019 Confirmed reviews ALL

We had to change rooms due to our room being really cold and the heating extremely noisy. Our second room was much better and the heating a lot quieter

Comfy bed, modern room.

Customer review rating 3.9/5

Anonymous Couples - 29/12/2019 Confirmed reviews ALL

Nice modern room and bathroom. Very comfy bed! Room would benefit from iron and a safe.

Customer review rating 3.9/5

John R. Solo - 29/12/2019 Confirmed reviews ALL

Very much improved from my previous visits, comfortable very clean rooms friendly staff. A very pleasant stay over the Christmas holidays

Mrs

Customer review rating 3.9/5

Julie Couples - 29/12/2019 Confirmed reviews ALL

Had a wonderful stay at the hotel, but after the accident my husband had , he had a very restless night and had to go out in the middle of night to look for some pain relief . Very good stay apart from that and lack of concern regarding the accident, as hotel manager pit it in accident book and said someone would be in touch within a week. My husband did ring the manager after around 10 days to see what was happening and was told someone would get back to you . That was nearly 4 weeks ago and still not heard from anyone. Customer Care ?????????? 0

Disappointing

Customer review rating 3.9/5

Garro Couples - 28/12/2019 Confirmed reviews ALL

Although early check in available online there was no obvious way to do it. Emailed the hotel. No response. Phoned three times. Same response each time, straight to music and no answer after ten minutes, so rang off. Arrived early and early check in was no problem. I realise it was Christmas Day but on arriving back at the hotel after a day out at 11 pm was greeted with a surly no when I asked if the bar was still open. Told when checking in that breakfast was 8 to 10 am was greeted by waitress at 9.30, 'restaurant is closed'. After an interrogation who had told us 8 to 10 and a 'discussion' with her on my part we were allowed to take breakfast.

A great stay over Christmas

Customer review rating 3.9/5

Anonymous Families - 28/12/2019 Confirmed reviews ALL

Comfortable refurbished room and beds. Friendly, attentive and welcoming staff. Could do with brighter lighting in room and instructions how to use air con / heating. Staff had to come and set it for us. Breakfast was good with plenty of choice if rather early for a holiday period. But it was Christmas and staff could then finish earlier.

Lovely friendly staff. Very helpfu.l

Customer review rating 3.9/5

Hermione E. Families - 27/12/2019 Confirmed reviews ALL

Warm welcome from highest to loliest even though we stayed over Christmas and staff could be forgiven for wanting to be with their own families. Room good. It would have been nice to have hot chocolate and biscuits in the room, also ironing facities, but hey, we didn't pay a fortune!!! Breakfast was excellent although coffee was tasteless and the croissants and pastries would have been perfect if warm. Cut bread had been put out to early so was crusty at the ends. Could we cut our own and solve that problem? We have done that elsewhere but perhaps the health and safety police are to blame here? . The quality and variety of the breakfast was excellent.

Mrs Buddug R.

Customer review rating 3.9/5

Anonymous Families - 27/12/2019 Confirmed reviews ALL

Clean and comfortable bed, however the fan in the bathroom would not go off therefore on all night, Unsure if it was the pipes in the hotel that also were noisy at night, or the refrigeration pipes in the air con. My son called personally to check vacancies and prices, was told £50.00 per night however when I rang the hotel 5 mins later the price was £55.00 per night. Not very professional.

Allocated an already occupied room in an almost empty hotdl

Customer review rating 3.9/5

Steve P. Business - 25/12/2019 Confirmed reviews ALL

I was allocated a room at the far end of the hotel. When I opened the door to the room I was greeted by a scram from the lady inside. Distressing for both parties. When I returned to reception I don’t think the staff believed me as I had to wait while they completed the hike to the far end of the hotel to check my story. Unbelievable, in an almost deserted hotel they then gave me the room immediately opposite the room that contained the lady I had walked in on earlier. This was a twin room not the double I had booked. I couldn’t face the trek back to reception so settled for a bed I didn’t really fit in. A real shame as the work carried out on the hotel is a clear improvement. Shame the staff are completely disinterested

mrs mary h.

Customer review rating 3.9/5

Mary H. Solo - 24/12/2019 Confirmed reviews ALL

Lovely clean room. Good facilities. A trifle cold in the room, but the bed was lovely and warm.

Very comfortable

Customer review rating 3.9/5

Mrs J. T. A. Solo - 20/12/2019 Confirmed reviews ALL

I enjoyed my short stay very much. The staff were welcoming and helpful. Will be using this hotel regularly. Many thanks. Kind regards Mrs June T A..

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