Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 518 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bay Restaurant

Discover a range of locally inspired dishes at The Bay Restaurant. Inspired by the historic Tiger Bay docklands district, you'll find a flavoursome menu, including steaks, burgers and pizza.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  518 reviews

TripAdvisor Rating  4.0/5  247 reviews

Well located to accommodate Cardiff and Newport

Customer review rating 3.5/5

An Business - Confirmed reviews ALL

Stay was good, good and spacious room with double bed. Not too far from places to eat with plenty of options. Breakfast was also good with plenty of variety. Parking was spacious, however wasn't aware that you have to pay to use onsite parking.

Dear Guest, Thank you very much for the time taken to review your stay with us. We're thrilled to hear that you found your stay pleasant and the room spacious and comfortable. It's also great to know that our breakfast selection met your expectations, offering a variety of choices to start the day right. We apologise for any confusion regarding the parking fee, and we appreciate your feedback as it helps us ensure clear communication with our guests about our onsite amenities. We hope to have the pleasure of welcoming you back in the future. With best wishes, Dorota Price, General Manager hb…, T.: +4…

Easy to find, nice rooms.

Customer review rating 4.5/5

Nick T. Business - Confirmed reviews ALL

Easy check in. Good food. External appearance is a bit tired.

Dear Nick, We thank you for sharing your experience with us. We're thrilled to hear that our hotel's location was convenient for you and that you found the rooms to your liking. It's also great to know that the check-in process went smoothly and that you enjoyed the food offerings at our restaurant. We take pride in our culinary options, including our charcoal grill specialties. Regarding the external appearance of the hotel, we continuously strive to maintain and update our facilities to ensure a welcoming environment for all our guests. We regret any inconvenience you experienced with regards to service speed and recognition as an ALL member. Rest assured, we are committed to providing excellent customer service and recognizing the value of our loyalty program members. We hope to welcome you back. Best wishes, Atanas Mladenov, Front Office Manager

Friendly people and good food.

TripAdvisor rating 5.0/5

Taylor J TripAdvisor review

Panchi was great, very friendly. Curry was excellent. Dining room looks much better in person than pictures give it credit for. Rooms are nice and had some free drink coupons available when checking in. Lovely place, would heartily recommend.

Dear Taylor, Thank you for this great review. We're thrilled to hear that you found our team, particularly Panchi, to be friendly and welcoming. It's also great to know that the curry was to your liking and that our dining room exceeded your expectations beyond what photos could portray. We're pleased that you enjoyed your room and the welcome gesture of free drink coupons upon check-in. Your recommendation is highly appreciated and serves as a motivation for our entire team. We would love to welcome you back in the future. Very best wishes, Atanas Mladenov, Front Office Manager

Average

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The rooms were clean and comfortable, the breakfast was poor, sausages undercooked. Checkin staff was borderline ignorant. Check out staff however was very pleasant. Considering the hotel is pet friendly there were not any bins close by for disposing dog litter

Dear Guest, Thanks for taking the time to review your stay at our hotel. We're pleased to hear you found our rooms clean and comfortable, a testament to our commitment to providing a restful stay. It's also great to know that our check-out staff made a positive impression; we pride ourselves on a team that strives to deliver outstanding service. We're sorry to hear that some aspects of your stay did not meet your expectations, including the quality of the breakfast and the check-in experience. While we don't have bins specifically designated for dog litter, we provide a large open air car park and strive to maintain a clean and welcoming environment for all our guests, including pets. We take your feedback seriously and will look into improving the clarity of the amenities available for our four-legged guests. We hope to welcome you back in the future. Best wishes, Dorota Price, General Manager hb…, T.: +4…

Best hotel ever !

TripAdvisor rating 5.0/5

Marius Adrian M TripAdvisor review

Well, was a great experience, I used to stay for 2 weeks, everyone from the stuff are nice and friendly people, good room service, good chefs, good food ! I'm happy for what I choose ! Keep it going guys you are amazing ! Kind Regards, Marius Adrian Matei

Dear Marius, Thank you for this positive review of your stay. We're thrilled to hear that our team's friendliness and the quality of room service made your two-week stay exceptional. It's also gratifying to know our culinary offerings met your expectations, with skilled chefs delivering delicious meals. Your satisfaction with the accommodations and the overall service truly warms our hearts. We look forward to welcoming you back on a future occasion. Best wishes, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

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Other web-users rate our hotel

  • 590 reviews 8/10 Location
  • 1,469 reviews 7.3/10 Room
  • 1,084 reviews 7.7/10 Service
  • 26 reviews 8/10 WiFi
  • 880 reviews 7.3/10 Comfort
  • 668 reviews 7.1/10 Cleanliness
  • 471 reviews 7.4/10 Breakfast
  • 404 reviews 5.4/10 Food

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