Mercure Cardiff North Hotel

Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 268 reviews

ALLSAFE approved hotel

Mercure Cardiff North Hotel
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Description

Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • We Welcome All Guests & Families

  • Just 15 minutes from City Centre, and complimentary onsite car parking available

  • Ideal for Ed Sheeran and Sterophonics Principality Stadium Shows

  • 24hr food and beverage available

Our accommodation(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

  • PONTPRENNAU:  57 AND 58 CARDIFF CENTRAL

  • By plane

    CARDIFF AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF AIRPORT At 40km / 25 miles

  • By boat

    FISHGUARD At 160.93km / 100 miles

  • By car

    JUNCTION 29 At 6.44km / 4 miles

  • By train

    CARDIFF CENTRAL At 8.05km / 5 miles

GPS:51.508327, -3.147213

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT

Our restaurant bar and grill offer a great range of dishes that are guranteed to please, whether it be our delicious steaks or great selection of burgers and pizza.

Our guest reviews for
Mercure Cardiff North Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  268 reviews

TripAdvisor Rating  4.0/5  97 reviews

Ok stay.

Customer review rating 2.5/5

Annon Couples - Confirmed reviews ALL

Room was smelled of damp and the electric only worked if you fiddled with the card for 10 mins.

Dear CERYS W., Thank you for taking the time to tell us about your experience at the Mercure Cardiff North Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dorota Price General manager

Great location but had an unfortunate accident

Customer review rating 3.0/5

Pam K. Friends - Confirmed reviews ALL

Great location, the staff were really friendly and very clean. Unfortunately when it was my time to check out, I slipped at reception because the floor was mopped! There wasn't a wet floor sign nearby which was quite upsetting. I strained my hip due to this. It really ruined my final experience.

Dear PAMELA K., Thank you for taking the time to tell us about your experience at the Mercure Cardiff North Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dorota Price General manager

Good stay

Customer review rating 4.0/5

Harish Families - Confirmed reviews ALL

Good sized room, great breakfast. Only negetive side is, we asked for connected room , it wasnt taken care.

Very nice stay at the hotel. Staff all helpful and polite.

Customer review rating 4.5/5

Peter B. Business - Confirmed reviews ALL

Always nice to come back to mercure Cardiff north. All the staff are helpful and friendly. Never had a bad stay. I've had to get a room a short notice Emma and her team very accommodating throughout y stays.

Nice visit

Customer review rating 3.5/5

Dylan Couples - Confirmed reviews ALL

Was an enjoyable experience, the free parking was helpful just wish there was more facilities or bath/pool or hot tub

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Very pleasant staff. Room was comfortable, great shower. Could do with better lighting in the room.

Dear Suzanne E., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.. Will try to find a solution for poor lighting in the room, thanks for letting us know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dorota Price General Manager

Great Stay

Customer review rating 5.0/5

Michelle J. Solo - Confirmed reviews ALL

Staff were very welcoming. The room was immaculately clean and the breakfast was lovely.

Dear Michelle J., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dorota Price General Manager

Great stay

Customer review rating 4.5/5

Sg Business - Confirmed reviews ALL

As usual, great customer service and good location

Dear SUSI G., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dorota Price General Manager

Uncomplicated stay with comfy beds

Customer review rating 4.0/5

St -. L. Couples - Confirmed reviews ALL

Stayed for one night whilst visiting friends nearby. Quick efficient check in and nice clean room with a really comfy bed! Fitness room looks a bit tired but perfectly functional. Parking easy. Breakfast buffet had good cooked options and substantial. Only thing is room doors are sturdy but transmit lots of sound on closing (soundproofing otherwise ok!) which makes for an earlier wake up call than maybe expected. Would stay again.

Dear SOPHIA T., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dorota Price General Manager

Friendly relaxed hotel

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Relaxed and friendly hotel - so relaxed that on two occasions I had to look for reception and Bar staff - but overall pleased with the experience.

Dear JOANNA B., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dorota Price General Manager

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Was told Sunday evening by staff that breakfast was till 10am turned up just after 9-30 am to be told it had finished at 9-30 on a week day , but food was still out but not the full menu. The pancake and hot cross buns was hard :-( very disappointing .

Dear MEINIR H., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel - great location

Customer review rating 4.0/5

Chris B. Business - Confirmed reviews ALL

We were working at the Basketball Under 18 Home International competition and the hotel was very close to the Archer’s Arena. The hotel staff were extremely helpful however they seemed stretched, perhaps slightly understaffed?

Dear Chris B., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Nice rooms, friendly and helpful staff.

Dear KIRSTY M., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable and friendly

Customer review rating 4.0/5

Ted T. Couples - Confirmed reviews ALL

Friendly staff Housekeeping could improve with better bed making and refills of tea/coffee etc Good breakfasts Clean room

Dear IVOR T., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not really accessible

Customer review rating 3.5/5

Sean C. Business - Confirmed reviews ALL

Travelled on business with a colleague who is a wheelchair user. Booked accessible room but when checked the week before was told that it only had a bath and no shower. Fortunately my colleague was able to use the bath However we were given rooms to n ground floor. The problem was that reception was a floor below. The lift was on the ground floor and the only way we could see to access the lift was for me to push him up the ramp on a number of occasions each day Perhaps inform people who have accessible rooms of the issues faced getting to them and the lack of shower facilities Staff at hotel were good apart from at checkout when I was asked to pay twice even though I showed my receipt and on line bank statement Accounts Dept dealt with my refund quickly and efficiently

Dear SEAN C., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A Lovely stay

Customer review rating 4.5/5

Anne M. Couples - Confirmed reviews ALL

The hotel was very close to where we wanted to go. The room was clean and the shower was excellent. The food was good too, although I was disappointed that the cooked food at breakfast was left out for a long time without covers.

Dear ANNE M., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located,nice and clean,and spacious rooms

Customer review rating 5.0/5

Iulia Families - Confirmed reviews ALL

Nice hotel,clean rooms,staff was very helpfull,friendly,

Dear IULIA D., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Staff tried hard ok. Would stay again

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Ok

Dear . B., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Always a good stay

TripAdvisor rating 5.0/5

1001lottie2015 Business - TripAdvisor review

Always a pleasure to come and stay. Clean tidy and a warm welcome. It’s a good location to head off to the area. The breakfast is good and plentiful with loads of choice. It’s a quiet place to stay. Beds excellent for a good nights sleep.

We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths Operations Manager

Warm Welcome

TripAdvisor rating 5.0/5

johnhammill53 TripAdvisor review

Another stray My go to hotel when visiting Cardiff Excellent experience from Booking through to departure! Warm welcome at reception on arrival and attentive staff make a stay here most pleasurable Thank you

Dear John, We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your future visits will be as pleasant as the previous one. Sincerely, Kyle Griffiths Operations Manager

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