Mercure Cardiff North Hotel

Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 385 reviews

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Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • We Welcome All Guests & Families

  • Just 15 minutes from City Centre, and complimentary onsite car parking available

  • Ideal for Principality Stadium Events

  • 24hr food and beverage available

ALLSAFE approved hotel

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT

Our restaurant bar and grill offer a great range of dishes that are guranteed to please, whether it be our delicious steaks or great selection of burgers and pizza.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  385 reviews

TripAdvisor Rating  4.0/5  123 reviews

well located for park and ride

Customer review rating 4.5/5

David Couples - Confirmed reviews ALL

we had a lovely time, the hotel was in just the right place for the two places we needed to visit. The room was good, the staff very helpful and welcoming. Check in and check out were well managed and the meals and facilities better than we expected. I think the Waiter in the evening was Moses, really friendly and eager to please as were the rest of staff that evening.

Dear David, Thank you for your feedback. We are delighted to hear that you enjoyed your stay and that you appreciated the quality of our accommodation. Rest assured we have noted your comment and will be sure to take this into consideration for future improvements. Nevertheless, we are pleased that our team met their high standards of service and will make sure to pass on your kind comments to Moses in particular. We are looking forward to welcoming you back soon. All the best, Dorota Price, General Manager hb…, T.: +4…

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We stay here regularly and have always been very pleased with service ... great breakfast .... friendly staff

Dear Rosemary, Thank you for such a positive review. We are delighted to know that you had a pleasant experience during your time with us and that you appreciated our breakfast. Your positive feedback encourages us to continue to maintain the high standards of service which we set ourselves. We hope to see you again soon. Best wishes, Dorota Price, General Manager hb…, T.: +4…

Customer review rating 2.0/5

Aisling Families - Confirmed reviews ALL

Hi, The stay was expensive for what it was, hugely low staffed,two staff members at night doing everything,our keycard didn’t work for the whole stay,we had to be let into our room on every occasion.A glass of white wine was over 10 pounds. Room was nice and beds comfortable. Overall wasn’t a great experience,staff which were on were friendly which was nice

Dear Aisling, Thank you for taking the time to share your feedback with us. We understand the importance of a good night's rest and are pleased to hear that you enjoyed the comfort of your bed. Thank you for your kind recognition of our team's excellent service. However, we are sorry for any inconvenience with the key cards and regret any delay you may have experienced in our services. Please rest assured that this will be addressed with our technical team. We do our best to offer competitive prices, and we deeply regret that you were not satisfied in this regard. Please rest assured that your feedback has been duly noted and will be taken into consideration. We hope to see you in the future. Kind regards, Dorota Price, General Manager hb…, T.: +4…

Excellent location.

Customer review rating 3.0/5

Bonolo Families - Confirmed reviews ALL

Overpriced.

Dear Bonolo, Thank you for taking the time to share your feedback. We're glad our location was convenient for you. We do our best to offer competitive prices, and we deeply regret that you were not satisfied in this regard. Please rest assured that your feedback has been duly noted and will be taken into consideration. We hope that we may have the pleasure of seeing you again in the future. Kindest regards, Dorota Price, General Manager hb…, T.: +4…

Would not stay again

Customer review rating 0.5/5

Trevor C. Business - Confirmed reviews ALL

When I turned up there was a van with a table out surrounded by kids and adults. Made me feel concerned about parking car. Corridor where my room was stunk lot cannabis. Bar service was slow and not personable.

Dear Trevor, Thank you for taking the time to share your review. We are grateful for feedback from our recent guests as this can highlight areas for improvement. We are sorry for the issues you mention and regret that you did not inform us of these during your stay so that we may have found an adequate solution, as your comfort and satisfaction is important to us. We are also sorry to hear about your check-in and bar experiences; please know that we will discuss these concerns with our team. We do our best to offer competitive prices, and we regret that you were not satisfied in this regard. Please rest assured that your feedback has been duly noted and will be taken into consideration. We hope you will come and stay with us again. Best wishes, Dorota Price, General Manager hb…, T.: +4…

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Other web-users rate our hotel

  • 442 reviews 8.5/10 Location
  • 1,212 reviews 6.9/10 Room
  • 922 reviews 8.3/10 Service
  • 14 reviews 8.6/10 WiFi
  • 706 reviews 6.6/10 Comfort
  • 605 reviews 5.9/10 Cleanliness
  • 427 reviews 7/10 Breakfast
  • 305 reviews 5.4/10 Food

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