Mercure Cardiff North Hotel 4 stars

Customer review rating 4.3/5 178 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Mercure Cardiff North Hotel
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+ 9 Services

Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • We Welcome All Guests & Families

  • Just 15 minutes from City Centre, and free onsite car parking available

  • Open to Leisure Stays in accordance to Welsh Government Guidelines

  • 24hr food and beverage available

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Early check-in/Late check-out Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East
Llanedeyrn
CF239XF cardiff
united kingdom

Tel: +442920589988

Check-in from 14h00

Check out up to 12h00

  • PONTPRENNAU :  57 AND 58 CARDIFF CENTRAL

  • By plane

    CARDIFF AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF AIRPORT At 40km / 25 miles

  • By boat

    FISHGUARD At 160.93km / 100 miles

  • By car

    JUNCTION 29 At 6.44km / 4 miles

  • By train

    CARDIFF CENTRAL At 8.05km / 5 miles

Our accommodation(s)

Classic room - 1 double bed

  • Max. number of persons: 2
  • Area: From 9 / 97 sq ft

Classic room - 2 single beds

  • Max. number of persons: 2
  • Area: From 9 / 97 sq ft

Privilege room - 1 king size bed

  • Max. number of persons: 2
  • Area: From 9 / 97 sq ft

Accessible Classic room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 9 / 97 sq ft

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Our restaurant bar and grill offer a great range of dishes that are guranteed to please, whether it be our delicious steaks or great selection of burgers and pizza.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

The Bay BAR

The Bay bar is available for hotel guests and non residents. The Bay Bar is open from 12:00-00:00 Monday - Sunday.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 235

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Cardiff North Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

178 reviews

tripadvisor

TripAdvisor Rating 4.0/5

51 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Bathroom had hair in toilet and found a cap which wasn't our so wasn't cleaned properly

Customer review rating 2.0/5

Jenna H. Couples - 14/06/2021 Confirmed reviews ALL

There was no cold drink in the fridge so had to ask, the bathroom had hair on toilet seat on the tiles, we found a cap which wasn't ours so wasn't cleaned properly. Show was lovely

Good stay, this is my fourth visit to the hotel in past two years

Customer review rating 4.5/5

Mohanlal C. Couples - 14/06/2021 Confirmed reviews ALL

See above

Good choice!

Customer review rating 5.0/5

Ml Couples - 07/06/2021 Confirmed reviews ALL

The hotel is well located, just 10 min away of the city center by car. Complimentary parking. The room was big and clean and the staff was really helpful. Big thank you to the reception man who checked us in and the lady at breakfast. They were always happy to help.

Dear MACARENA L., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths

A good base with free parking to discover Cardiff.

Customer review rating 3.5/5

Mike Families - 06/06/2021 Confirmed reviews ALL

We booked at the last minute after being let down by the owner of an apartment in Cardiff. Thankfully Mercure Cardiff North still had rooms available. We chose two standard rooms. The aircon in our room was noisy (rattling) but effective. There was evidence of a few 'spills' on the carpet and chair but comfy, clean beds = good night sleep.

Dear MICHAEL S., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths

Good stay really satisfied

Customer review rating 4.0/5

Sean E. Solo - 05/06/2021 Confirmed reviews ALL

Good really worth the money great service good value for money will be recommended will stay and come again

Dear SEAN e., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths

Excellent Stay

Customer review rating 5.0/5

Yorkie Couples - 26/05/2021 Confirmed reviews ALL

Clean hotel, good, substantial breakfast, comfortable room, excellent service with friendly, efficient and professional staff. Spot on in meeting our needs.

Dear DAVID E., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths
Customer review rating 4.0/5

Gill Families - 24/05/2021 Confirmed reviews ALL

Convenient, clean, comfortable! Staff helpful and friendly

Dear GILL S., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths

Good stay.

Customer review rating 3.5/5

Anonymous Families - 10/05/2021 Confirmed reviews ALL

Welcome accommodation. Attentive staff in difficult working conditions because of Covid rules. Traffic noise a shame but because of hotel’s situation. Bed comfortable. Room and en-suite spotless. Would have preferred more varied menu with more vegetables.

Dear GLYNIS A., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths

Great stay

Customer review rating 5.0/5

Couple Couples - 03/05/2021 Confirmed reviews ALL

Superb, great value, great location

Dear DEREK C., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths Operations Manager

Good stay, nice and quiet

Customer review rating 4.0/5

Anonymous Couples - 24/04/2021 Confirmed reviews ALL

Was a lovely stay here, apart from there being no iron, and the room being a little cold. Apart from that, lovely hotel, and lovely staff.

Dear ASHANTE M., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths

Well organised stay

Customer review rating 4.0/5

Twmsion Couples - 22/04/2021 Confirmed reviews ALL

The hotel staff helped us to relax and enjoy our stay in Covid restrctions conditions.

Dear THOMAS B., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths

Room

Customer review rating 3.5/5

Stephanie Business - 15/04/2021 Confirmed reviews ALL

The room had a funny smell like someone had smoked in it. To have the window open meant a lot of traffic noise and there was mould around the window.

Dear STEPHANIE D., Thank you for taking the time to tell us about your experience at the Mercure Cardiff North Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths

Friendly, comfortable

TripAdvisor rating 5.0/5

mlcoz Business - 30/03/2021 TripAdvisor review

This is one of the really good Mercure Hotels, even with the Covid restrictions. The staff were really friendly, the room was clean and comfortable. Parking is free, which was a real plus. Will definitely return - thank you.

Dear Mlcoz, We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths Operations Manager
Customer review rating 4.5/5

Anonymous Couples - 15/03/2021 Confirmed reviews ALL

Lovely hotel, good breakfast.

Dear RHIANNA D., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths Operations Manager

Perfect.

Customer review rating 5.0/5

Maryjane Business - 13/03/2021 Confirmed reviews ALL

Great room, great bed, great shower. Super friendly staff. Couldn’t ask for more, thanks for having me.

Dear Mary, We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths Operations Manager

Excellent SAFE service.

Customer review rating 5.0/5

Julian D. Business - 12/03/2021 Confirmed reviews ALL

I am used to experiencing excellent service at the Mercure Cardiff North Hotel and yet again I was not disappointed. The hotel staff have adapted well to COVID19 regulations and I felt totally safe and secure in the environment. It was obvious that a great deal of thought had gone into keeping me safe. Despite the face coverings the friendly smiles of the staff still shone through.

Dear JULIAN D., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths Operations Manager

Nice bed, too cold

Customer review rating 3.0/5

Silvia Business - 06/03/2021 Confirmed reviews ALL

I was very cold

Dear SILVIA O., Thank you for taking the time to tell us about your experience at the Mercure Cardiff North Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths Operations Manager

Excellent stay and brilliant staff!

Customer review rating 5.0/5

Luke Business - 19/02/2021 Confirmed reviews ALL

Excellent stay lovely hotel and super safe

Dear LUKE M., We very much appreciate your comments regarding your stay at the Mercure Cardiff North Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths

Luxurious

TripAdvisor rating 5.0/5

Fjdbahajbecca Business - 04/07/2020 TripAdvisor review

Grateful for my week and half long stay here. Staff were friendly and helpful, food was delicious with high quality ingredients and lots of variety for both vegetarians and meat eaters. Rooms cleaned daily, place was spotless. Quiet location for a good nights sleep and good for coming to Cardiff from the motorway and accessing different parts of Cardiff.

Dear Guest, Thank you for your kind words on our product and services. Also thank you for the 5 star review! We are thrilled that you enjoyed your experience and furthermore, we appreciate your positive comments with regards to the quality of service provided by our team members. We trust that we will have the pleasure to welcome you back very soon to our hotel. Kind Regards, Kyle Griffiths Operations Manager

Nice quiet hotel

TripAdvisor rating 4.0/5

Sheepo72 Couples - 21/01/2020 TripAdvisor review

Located next to A48. Easy access by car and plenty of car spaces and free just remember to enter reg details. Local buses to town centre. Great buffet breakfast. Disappointed at bar early closure 21:30. Rooms very clean and spacious. Rainfall shower very nice. Staff are polite and helpful.

Dear Sheepo72, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Thank you for your feedback regarding the bar opening hours, let me investigate as our bar should stay open for hotel guests for much longer. Sincerely, Dorota Price

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