Hotel for travellers looking for local and authentic experiences
The Mercure Cardiff is located in the docklands district of Tiger Bay, 3 miles from Cardiff city centre. The location inspired its design, with a copper aesthetic and Welsh love spoons, textiles and miners hats displayed. The hotel is easily accessible by road, with the M4 close by and on-site parking available. We have 11 meeting rooms for business conferences and a gym for exercising. Many local attractions are nearby, including Cardiff Castle, ICC Wales, the Royal Mint and Principality Stadium.
Our 11 meeting rooms are ideal for business functions and conferences. Each with natural lighting, modern equipment and free Wi-Fi. We've also got a function space, including a private bar, perfect for sit-down dinners for up to 150 guests. Head to our on-site gym and fitness centre, where you can unwind and get your daily dose of exercise. Our on-site restaurant and bar, The Bay, caters for all tastes and provides a relaxed atmosphere and areas to watch live sport.
Conveniently located for both domestic and international travellers due to our proximity to both Cardiff Central train station and Cardiff International Airport.
At Mercure Cardiff Hotel, your comfort and convenience are our priorities, whether you're here for business or leisure. Discover the nearby attractions and enjoy an unforgettable stay!
Dorota Price, Hotel Management
Hotel extras
On-site parking
Pet Friendly
Gym facilities
Meeting and function rooms
Bar area with sports channels available
Our accommodation(s)
Book this hotel
Page 1 out of 2, Room 1 :
Classic room - 1 double bed
, Room 2 :
Classic room - 2 single beds
Room
Classic room - 1 double bed
Photo out of - Classic room - 1 double bed
Enjoy our newly refurbished, locally inspired Classic Room with double bed, complimentary WiFi, laptop safe, rain fall shower, 40 inch flat screen TV with Freeview and complimentary mineral water.
Max. number of persons
3
Area
From
9 m²
/
96 sq ft
Bedding
Double bed(s) x1
Food And Beverage
Food And Beverage Facilities
Full kitchen
Ice Machine
Kettle
Bathroom
Bathroom Facilities
Bathroom products
Full-length mirror
Make-up/magnifying mirror
Mirror
Universal shaving plug
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Phone Facilities
Direct dial telephone
Voice mail
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Keypad access code
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Brand Magazine
Cleaning supplement
Hair dryer
Soundproof doors
Electric Facilities
110/120 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Individual heating and air conditioning adjustment
Enjoy our newly refurbished locally inspired Classic Room with 2 single beds, complimentary WiFi, laptop safe, rain fall shower, 40 inch flat screen TV with Freeview and complimentary mineral water.
Max. number of persons
3
Area
From
9 m²
/
96 sq ft
Bedding
Single bed(s) x2
Food And Beverage
Food And Beverage Facilities
Full kitchen
Ice Machine
Kettle
Bathroom
Bathroom Facilities
Bathroom products
Full-length mirror
Make-up/magnifying mirror
Mirror
Universal shaving plug
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Phone Facilities
Direct dial telephone
Voice mail
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Keypad access code
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Brand Magazine
Cleaning supplement
Hair dryer
Soundproof doors
Electric Facilities
110/120 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Individual heating and air conditioning adjustment
Relax in one of our Privilege Rooms with a king size bed, en suite bathroom, complimentary WiFi, additional toiletries, tea and coffee making facilities with espresso machine, Bluetooth speaker and mini refrigerator with soft drinks and fruit juices.
Max. number of persons
3
Area
From
9 m²
/
96 sq ft
Bedding
King size bed(s) x1
Food And Beverage
Food And Beverage Facilities
Full kitchen
Ice Machine
Kettle
Bathroom
Bathroom Facilities
Bathroom products
Full-length mirror
Make-up/magnifying mirror
Mirror
Universal shaving plug
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Phone Facilities
Direct dial telephone
Voice mail
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Keypad access code
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Brand Magazine
Cleaning supplement
Hair dryer
Soundproof doors
Electric Facilities
110/120 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Individual heating and air conditioning adjustment
Unwind in our fantastic bar and lounge. You will find all your favourite drinks available, alongside a range of snacks, sandwiches and comforting classics. Sports fans can also enjoy the latest on-field action, as our bar includes TV showing TNT Sports.
Unwind in our fantastic bar and lounge. You will find all your favourite drinks available, alongside a range of snacks, sandwiches and comforting classics. Sports fans can also enjoy the latest on-field action, as our bar includes TV showing TNT Sports.
Breakfast
Photo out of - Breakfast
Indulge in a delightful breakfast spread at our hotel. From hot buffet favorites to fresh pastries, fruits, and yoghurts. All accompanied by a selection of teas and coffees, start your day with a delicious and energising meal.
Breakfast à la carte
Services
Hot Breakfast
Indulge in a delightful breakfast spread at our hotel. From hot buffet favorites to fresh pastries, fruits, and yoghurts. All accompanied by a selection of teas and coffees, start your day with a delicious and energising meal.
Fitness center
On site
Experience a revitalising workout at our hotel gym. Equipped with free weights and aerobic machines, it's your haven for fitness. Give your day a boost with a fulfilling exercise session.
Discover your dream wedding venue at our hotel. With picturesque settings, attentive service, and customisable packages, we create unforgettable moments for you and your loved ones. Say 'I do' to an extraordinary celebration with us.
Discover your dream wedding venue at our hotel. With picturesque settings, attentive service, and customisable packages, we create unforgettable moments for you and your loved ones. Say 'I do' to an extraordinary celebration with us.
Dear Benjamin ,
Thank you for your feedback. I sincerely apologize for the inconvenience you experienced during your stay regarding the lack of water and the cleanliness of your room. Your comments will be shared with our team for future improvements.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 5.0/5
John M.
Business
-
Confirmed reviews ALL
Good
Dear John,
Thank you for your positive feedback. We are delighted to know that you had a good experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back soon.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 5.0/5
Pranay T.
Solo
-
Confirmed reviews ALL
Nice place and the staff was so special and friendly
Dear Pranay,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable and that our staff made a positive impression on you. Your feedback is greatly appreciated and encourages our team to continue providing excellent service.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 4.5/5
Angela M.
Business
-
Confirmed reviews ALL
Lovely place. Although my room was a little cold
Customer review rating 2.0/5
Benjamin O.
Friends
-
Confirmed reviews ALL
No water in a hotel. Our room wasn’t cleaned
Dear Benjamin ,
Thank you for your feedback. I sincerely apologize for the inconvenience you experienced during your stay regarding the lack of water and the cleanliness of your room. Your comments will be shared with our team for future improvements.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 5.0/5
John M.
Business
-
Confirmed reviews ALL
Good
Dear John,
Thank you for your positive feedback. We are delighted to know that you had a good experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back soon.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 5.0/5
Pranay T.
Solo
-
Confirmed reviews ALL
Nice place and the staff was so special and friendly
Dear Pranay,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable and that our staff made a positive impression on you. Your feedback is greatly appreciated and encourages our team to continue providing excellent service.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 4.0/5
Debbie C.
Friends
-
Confirmed reviews ALL
Room was comfortable and clean. However the £10 charge to park the car and the ridiculously expensive price of the breakfast both added on to what was originally an acceptable cost for 1 night unfortunately means we will not be staying again.
Dear Debbie,
Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and clean. However, we understand your concerns about the parking fee and breakfast pricing. Your input is valuable as we continuously assess our offerings.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 5.0/5
Karen B.
Couples
-
Confirmed reviews ALL
From check in to check out it's been lovely, staff are so friendly and nothing is too much trouble, room was very nice and the food was Amazing, thank you to all the staff
Dear Karen,
Thank you for your kind words. We are delighted to hear that you had a wonderful experience during your stay. Your positive feedback regarding our friendly staff, accommodations, and dining will be shared with the team, as it motivates us to continue providing excellent service.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 1.0/5
Neil A.
Couples
-
Confirmed reviews ALL
Heater in bedroom sounded like a plane taking off. Drug taking in the communal toilets . Staff not interested .
Dear Neil,
Thank you for your feedback. I sincerely apologize for the disturbances you encountered during your stay, including the noise from the heater. We take your concerns seriously and will ensure they are addressed appropriately. Your experience does not reflect our usual standards of service.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 4.5/5
Scott J.
Business
-
Confirmed reviews ALL
The reception staff were friendly and helpful. I was pleased to find parking was included in the price paid. The room was comfortable - the bed was very snuggly - clean and quiet. I had dinner and breakfast, both of which were good value and nicely cooked. The location was useful for me, being near the motorway and not requiring driving into the city.
Dear J.,
Thank you for your positive feedback regarding your recent stay at Mercure Cardiff. We are delighted to hear that you found our team to be friendly and helpful, and that the comfort of your room contributed to an enjoyable experience. It is also great to know that you appreciated the quality of our dining options and the convenience of our location. Your satisfaction is important to us, and we hope to welcome you back in the future.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 1.5/5
Matthew B.
Families
-
Confirmed reviews ALL
Most things were as expected and ok, and the staff were pleasant, however there was some quite loud clonking noise which started around or just after midnight, and woke us up. It was noisiest in room 102, but you could also hear it in 104. Every few seconds another noise. We had our children sleeping in the rooms so didn’t want to wake them and move rooms at 1am. We let the front desk know on checkout; they didn’t know what it was, but they say sorry and made a note in a note book, presumably for someone else to check. Not great.
Dear Matthew,
Thank you for sharing your feedback regarding your recent stay at Mercure Cardiff. I sincerely apologize for the disturbance you experienced due to the noise during the night, particularly in room 102. We understand how important a restful night's sleep is, especially when traveling with children.
I appreciate your comments about our staff's pleasant demeanor, and I regret that the situation was not resolved during your stay. Please be assured that your concerns have been noted and will be addressed by our maintenance team to prevent similar occurrences in the future. Your comfort and satisfaction are paramount to us, and we value your insights which help us improve our services.
Thank you once again for your review. We hope to have the opportunity to welcome you back in the future under more favorable circumstances.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 5.0/5
Manish M.
Families
-
Confirmed reviews ALL
What a lovely hotel
A very good sized room and bathroom. Very clean. Extremely comfortable bed. Helpful staff. Woke up unwell but managed to extend room and parking at a nominal fee. A lovely lobby with lots of seating, pool table, bar and tvs. Would definitely stay here again. Recommended
Dear Manish,
Thank you for your kind words regarding your recent stay at Mercure Cardiff. We are delighted to hear that you enjoyed the comfort of your room and appreciated our facilities, including the lobby area. It is also gratifying to know that our staff were able to assist you during your time of need. We look forward to welcoming you back on your next visit.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 3.0/5
Rebecca J.
Business
-
Confirmed reviews ALL
Comfortable room however the excessive high park charge seems unnecessary for paying hotel guests. The crapark isnt excatly or well maintained. Will look for other options in the future.
Dear Rebecca,
Thank you for your feedback regarding your recent stay. We appreciate your comments on the comfort of your room. However, I regret that our parking fees did not meet your expectations. Your concerns about the maintenance of the car park will be noted for future considerations.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 5.0/5
Tim S.
Friends
-
Confirmed reviews ALL
Easy and organised
Dear Tim,
Thank you for your kind feedback. We are pleased to hear that you found our services to be easy and organized. Your comments are greatly appreciated, and we look forward to welcoming you back in the future.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 0.5/5
Faisal N.
Solo
-
Confirmed reviews ALL
U have pictures and videos of kettle, cups and air outlets which had quite a thick layer of dust on them .
Dear Faisal ,
Thank you for your feedback regarding your recent stay. I regret to hear that cleanliness and maintenance did not meet your expectations. We take such matters seriously and appreciate your insights as they help us improve our services.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 5.0/5
Fuzi L. S.
Couples
-
Confirmed reviews ALL
Great stay, lovely food, Staff made us feel like royalty. I'll 100% come back for a escape in Cardiff.
Exceeded my expectations and that free upgrade was a nice touch too.
We truly appreciate it, thank you Mercure Cardiff.
- Fuzi
Dear Fuzi,
Thank you for your kind words regarding your recent stay at Mercure Cardiff. We are delighted to hear that you enjoyed your experience, especially the food and service from our team. We look forward to welcoming you back for another escape in Cardiff.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 5.0/5
Paul H.
Families
-
Confirmed reviews ALL
Family stay and found hotel very clean, comfortable and welcoming. Staff all very helpful, friendly and professional. Rooms very clean and spacious, beds comfortable and bathroom spacious and clean.
Dear Paul,
Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our hotel to be clean, comfortable, and well-located. It is wonderful to know that our staff made a positive impression during your family's visit.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 4.5/5
Latasha L.
Families
-
Confirmed reviews ALL
Great 2 night stay for a shopping trip. Very friendly helpful staff. Nice clean room , comfortable bed good shower. Unfortunately a bit chilly but small heater provided heated the room. Very nice breakfast with good selection. All round a good stay
Dear Latasha,
Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our location, cleanliness, and the comfort of your room. Your comments about the breakfast and staff service are greatly appreciated. We look forward to welcoming you back soon.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 5.0/5
Nilay K.
Business
-
Confirmed reviews ALL
Only stayed for one night but the staff was super nice and accommodating. Room was clean and felt comfortable during my stay.
Dear Nilay,
Thank you for your kind words regarding our staff and the comfort of your room. We are delighted to hear that you had a positive experience during your one-night stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 4.5/5
Lorraine S.
Solo
-
Confirmed reviews ALL
Lovely staff and spacious, clean rooms
Dear Lorraine,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our rooms spacious and clean, and that our staff contributed positively to your experience. Your feedback is greatly appreciated.
Kind Regards,
Atanas Mladenov, Front Office Manager
Customer review rating 4.5/5
Christine F.
Couples
-
Confirmed reviews ALL
We stay at your Hotel every time we visit our Grandson at University in Cardiff! You are very well placed for driving into the city, with plenty of parking on site. The rooms are extremely comfortable and we love the modern design! The staff have always been very welcoming and helpful. We always look forward to staying with you!
Dear Mrs F.,
Thank you for your kind words regarding your recent stay at Mercure Cardiff. We are delighted to hear that you found our rooms comfortable and appreciated the modern design. It is also wonderful to know that our staff's hospitality has enhanced your experience. We aim to provide convenient access and ample parking for our guests, and we are pleased that this has met your needs. We look forward to welcoming you back during your future visits to Cardiff.
Kind Regards,
Atanas Mladenov, Front Office Manager
Web-users rating
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590 reviews7.6/10Location
1,425 reviews6.5/10Room
2,037 reviews8.8/10Service
22 reviews8.4/10WiFi
651 reviews5.8/10Cleanliness
495 reviews7.3/10Breakfast
303 reviews5.8/10Amenities
34 reviews3.8/10Wellness Area
31 reviews7.3/10Location
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35 reviews6.6/10Breakfast
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Frequently asked questions
Mercure Cardiff is located at Circle Way East, Llanedeyrn, Cf239xf Cardiff, United Kingdom, in the Tiger Bay docklands district. You can reach us via the Queenwood local bus station, just a 5 minute walk away, or the M4 motorway which is a 10 minute drive. On-site private parking is available for an additional fee.
At Mercure Cardiff, we offer several room categories to suit your needs:
Classic room with 1 double bed
Classic room with 2 single beds
Privilege room with 1 king size bed
Accessible Classic room with 1 double bed
Mercure Cardiff offers high speed Wi-Fi, on-site parking for an additional fee, and a delicious breakfast. Our facilities include:
The Bay Restaurant and The Bay Bar
Fitness center and gym
11 meeting rooms and wedding venue
Wheelchair accessibility and pet-friendly rooms
You can enjoy modern European dishes at The Bay Restaurant, which offers all-day dining and a dedicated children's menu. The Bay Bar provides a relaxed atmosphere with snacks, sandwiches, and live sports on Tnt Sports. We also offer a breakfast spread with hot buffet favorites and room service for an additional fee.
At Mercure Cardiff, check-in is from 03:00 Pm and check-out is up to 12:00 Pm. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the All Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 Pm.
Yes, Mercure Cardiff regularly offers special deals and discounts, mainly accessible through our All Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the All Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Mercure Cardiff using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Mercure Cardiff, pets are allowed. Regarding potential fees, please contact the hotel for information regarding the additional charge.
Mercure Cardiff features 11 meeting rooms ideal for business functions and conferences, with the largest room accommodating up to 200 guests. Each space is equipped with modern technology and free Wi-Fi to support your professional needs.
We would be delighted to host your wedding at Mercure Cardiff, offering picturesque settings and customizable packages for your special day. Our function space includes a private bar and can accommodate sit-down dinners for up to 150 guests.
Mercure Cardiff is a wheelchair-accessible hotel featuring 2 dedicated rooms for guests with reduced mobility. These rooms include wheel-in showers, bathroom grab rails, and alarm cords for your safety and comfort. We also provide accessible parking and accessible service in our restaurant and bar.
Yes, Mercure Cardiff allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
For our business guests, Mercure Cardiff offers 11 meeting rooms with free Wi-Fi and modern equipment. Our rooms are designed for productivity, featuring a business desk, adjustable desk lamp, and a laptop safe. You can also start your day with our breakfast service or stay active in our on-site gym.
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