Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 336 reviews

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Description

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bay Restaurant

Tasty Modern European dishes in a Tiger Bay restaurant with all-day dining

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  336 reviews

Customer review rating 3.5/5

Scott M. Families - Confirmed reviews ALL

Location too far away from city centre

Dear Scott, Thank you for your feedback. We are pleased to hear that you found our accommodations comfortable. However, we understand that our location may not be ideal for all guests wishing to explore the city center. We appreciate your insights. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 4.0/5

Trevor G. Friends - Confirmed reviews ALL

Hotel is fine the bar is poor closed at 2230 on Friday of a rugby weekend . Could have a better choice of ales

Dear Mr. G., Thank you for your positive feedback regarding your stay. We appreciate your comments about the bar hours and selection, which are in line with our operational policies. Your suggestions will be noted as we continually aim to enhance our guest experience. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.0/5

Peter B. Friends - Confirmed reviews ALL

We paid extra for early checkin from 10 am but arrived at 1030 to find no rooms ready. Staff were friendly and helpful but we didn't get what we paid for. And are still waiting for the refund.

Dear Mr. B., Thank you for your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced with your room availability upon arrival. I appreciate your recognition of our staff's efforts, and I assure you that your concerns will be noted for our ongoing improvement. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 1.5/5

Tim P. Couples - Confirmed reviews ALL

Aggressive to us when wanting us to do feedback for him, and hovering over us whilst we did it. We didn’t actually submit the feedback as we’re so annoyed with him. Spelling out his name to my partner Lucy, really not a nice experience drinking in your bar.

Dear Tim, Thank you for sharing your experience with us. I sincerely apologize for the discomfort you faced during your visit to our bar. It is our policy to encourage guest feedback, but it should always be conducted in a welcoming manner. Your comments regarding the staff interaction will be addressed with our team to ensure that all guests feel at ease. We appreciate your feedback, as it helps us improve our services. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.5/5

Julie M. Families - Confirmed reviews ALL

Nice staff , the hotel could do with a refurb , but was ok for what we paid for a night

Dear Julie, Thank you for your feedback regarding your recent stay. We appreciate your comments on our location and staff. We value your insights on the need for refurbishment and will take them into consideration for future enhancements. Kind Regards, Atanas Mladenov, Front Office Manager

Other web-users rate our hotel

  • 606 reviews 7.7/10 Location
  • 1,364 reviews 6.4/10 Room
  • 1,643 reviews 8.8/10 Service
  • 13 reviews 7.8/10 WiFi
  • 608 reviews 6.3/10 Cleanliness
  • 418 reviews 7.2/10 Breakfast
  • 288 reviews 5.6/10 Amenities
  • 35 reviews 3.9/10 Wellness Area

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