Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 308 reviews

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Mercure Cardiff North Hotel - Image 1
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Circle Way East, Llanedeyrn, CF239XF CARDIFF, United Kingdom

Description

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bay Restaurant

Tasty Modern European dishes in a Tiger Bay restaurant with all-day dining

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  308 reviews

TripAdvisor Rating  4.0/5  355 reviews

Customer review rating 4.0/5

Mark P. Business - Confirmed reviews ALL

Staff worked really hard to keep an old hotel, working. The public areas are very nice, but the public toilets were often leaking/out of order, but the team tried to keep everything clean. The room was lovely, but dark. The rooms heating system packed up, but I was given a portable radiator which was OK for the size of the room. The window didnt really close properly, The room was clean with the cleaning team that was very friendly and overall good. The bathroom was clean but had black mould on the ceiling, which when reported was cleaned off, that morning. Overall the staff were great, but fighting the building which is old and past it's best, but acceptable for the price I paid.

Dear Mark p., Thank you for your thoughtful review regarding your recent stay at Mercure Cardiff North Hotel. We are pleased to know that you found our team to be hardworking and friendly, and that you appreciated the cleanliness of both your room and the public areas. We acknowledge your concerns regarding the maintenance issues you encountered, such as the public toilets and the heating system. Our staff strives to address concerns as promptly as possible, and we appreciate your understanding of the challenges presented by our historic building. Your feedback regarding the bathroom ceiling has been duly noted, and we will ensure that it is communicated to our maintenance team. We are glad that you found your room to be lovely, despite the issues with lighting and the window. Thank you for bringing these matters to our attention, as guest feedback is invaluable in helping us improve our services. We look forward to welcoming you back in the future. Best regards, Atanas Mladenov, Front Office Manager

Customer review rating 1.5/5

Jan B. Friends - Confirmed reviews ALL

Check in. Had only booked in one room when I had paid for 2. They did resolve this later in the day. No heating in rooms and it did not work. Complained and it again was resolved when we returned later. Meal in restaurant area- soup was mixed vegetable and had an oil slick on the top, had a peculiar taste and consistency of water. Was also served with toast, not warm bread.! I returned this. My companion had a prawn cocktail also served with toast fingers. Corridors were cold and uninviting. Reception area was good and staff were helpful. We would not stay here again.

Dear Jan Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced. We regret the initial issue with your room booking and the heating not functioning upon arrival. While we are glad these were resolved later in the day, we understand this caused disruption to your stay. Regarding your dining experience, we are sorry that the soup and prawn cocktail did not meet expectations. Your comments about the taste, presentation, and accompaniments have been noted and will be shared with our kitchen team for immediate review. We also appreciate your observations about the corridor temperature and overall ambiance. We will look into these areas to ensure a more welcoming environment for our guests. On a positive note, we are pleased to hear that you found our reception area and staff helpful. However, we understand that the overall experience fell short, and we truly regret that we did not meet your expectations. Thank you again for your honest feedback—it helps us improve. Should you reconsider staying with us in the future, please contact us directly so we can ensure a much better experience. Kind regards, Atanas Mladenov

Customer review rating 4.0/5

Claire M. Business - Confirmed reviews ALL

I stayed the night before a course being held in the hotel and so it was very convenient. Evening meal in the restaurant was good and the service was friendly. The room was large and very clean and the bed was comfortable. Breakfast was mostly good, although the pancakes were very hard (despite syrup!). Guests also have to pay extra to park.

Dear Claire, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our location and the quality of service met your expectations. It is also encouraging to know that you enjoyed your evening meal and found your room comfortable and clean. We appreciate your comments regarding the breakfast pancakes and the parking fee, as guest feedback is essential in improving our offerings. Your input is invaluable, and we will take it into consideration for future improvements. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.5/5

Amanda B. Business - Confirmed reviews ALL

I thought the wine in the restaurant was a decent price, however I had a steak and it was not worth the £29.75 price tag. The room was decent, clean and comfortable

Dear Amanda, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location and room quality satisfactory. However, we regret that the dining experience did not meet your expectations. Your comments will be considered as we continuously strive to enhance our offerings. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 5.0/5

Stuart G. Business - Confirmed reviews ALL

Nice rooms great shower breakfast well presented best breakfast had in such along time amazing

Dear Stuart G., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed a relaxing week with us, especially appreciating the comfort of our rooms and the quality of our breakfast. Your feedback means a lot to our team. Kind Regards, Atanas Mladenov, Front Office Manager

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Other web-users rate our hotel

  • 593 reviews 7.1/10 Location
  • 1,373 reviews 6.7/10 Room
  • 1,451 reviews 8.6/10 Service
  • 14 reviews 8.1/10 WiFi
  • 608 reviews 6.2/10 Cleanliness
  • 411 reviews 7.1/10 Breakfast
  • 294 reviews 5.6/10 Amenities
  • 37 reviews 2.8/10 Wellness Area

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