Mercure Cardiff 4 stars

Customer review rating (ALL Rating) 3.8/5 490 reviews

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Mercure Cardiff - Image 1
Mercure Cardiff - Image 2
Mercure Cardiff - Image 3
Mercure Cardiff - Image 4
Circle Way East, Llanedeyrn, CF239XF CARDIFF, United Kingdom

Description

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room - 2 single beds

Photo out of - Classic room - 2 single beds

Enjoy our newly refurbished locally inspired Classic Room with 2 single beds, complimentary WiFi, laptop safe, rain fall shower, 40 inch flat screen TV with Freeview and complimentary mineral water.

Max. number of persons
3
Area
From 9 m² / 96 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Full kitchen
  • Ice Machine
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Keypad access code

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Cleaning supplement
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 110/120 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 9 m² / 96 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Relax in one of our Privilege Rooms with a king size bed, en suite bathroom, complimentary WiFi, additional toiletries, tea and coffee making facilities with espresso machine, Bluetooth speaker and mini refrigerator with soft drinks and fruit juices.

Max. number of persons
3
Area
From 9 m² / 96 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Full kitchen
  • Ice Machine
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Keypad access code

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Cleaning supplement
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 110/120 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 9 m² / 96 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Full kitchen
  • Ice Machine
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Full-length mirror
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Keypad access code

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Brand Magazine
  • Cleaning supplement
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 110/120 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Mercure Cardiff

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Telephone
Fax +44 20 4602 9658

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 132 rooms
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • 132 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Breakfast à la carte Additional charge

Business

9 Meeting rooms

Well-being

The Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 200 parking spaces
  • Parking opened 24/7

  • Parking pricing: 11.73 € 10 GBP Per day
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

THE BAY RESTAURANT

Photo out of - THE BAY RESTAURANT

Tasty Modern European dishes in a Tiger Bay restaurant with all-day dining

Cooking style
International
Capacity
80
Accessibility
Accessible service
Circle Way East, Llanedeyrn, CF239XF Cardiff, United Kingdom
Telephone +44 29 2058 9988
Menu PDF
Find out more and book

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Tasty Modern European dishes in a Tiger Bay restaurant with all-day dining

Book

Unwind in our fantastic bar and lounge. You will find all your favourite drinks available, alongside a range of snacks, sandwiches and comforting classics. Sports fans can also enjoy the latest on-field action, as our bar includes TV showing TNT Sports.

Indulge in a delightful breakfast spread at our hotel. From hot buffet favorites to fresh pastries, fruits, and yoghurts. All accompanied by a selection of teas and coffees, start your day with a delicious and energising meal.

Experience a revitalising workout at our hotel gym. Equipped with free weights and aerobic machines, it's your haven for fitness. Give your day a boost with a fulfilling exercise session.

Discover your dream wedding venue at our hotel. With picturesque settings, attentive service, and customisable packages, we create unforgettable moments for you and your loved ones. Say 'I do' to an extraordinary celebration with us.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  490 reviews

Customer review rating 5.0/5

Malcolm D. Families - Confirmed reviews ALL

Dear Malcolm, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our accommodations, service, and dining options. Your feedback motivates us to continue providing exceptional experiences to our guests. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.5/5

Margaret J. Solo - Confirmed reviews ALL

Dear Margaret, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our check-in process efficient and appreciated the friendly service, as well as the comfortable bed in your upgraded room. However, I regret to learn that certain aspects of your experience did not meet your expectations. We take note of your comments regarding the condition of the room and the quality of the towels. Please be assured that we strive to maintain high standards and your observations will be taken into consideration as we continue to improve our facilities. We are glad that you enjoyed our breakfast and received attentive service. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.0/5

Syed R. Solo - Confirmed reviews ALL

Dear Syed, Thank you for taking the time to share your feedback. I regret that your experience with our lift and gym facilities did not meet your expectations. Your comments are valuable, and I appreciate your insights regarding the bedroom and breakfast. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.5/5

Abdul K. L. Families - Confirmed reviews ALL

Dear Abdul K. L., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our location convenient and our staff pleasant. However, I regret that your experience did not fully meet your expectations, particularly concerning the amenities and the condition of the furniture. We appreciate your insights regarding customer service training, and I will ensure this is communicated to our team. Your comments are valuable in our ongoing efforts to enhance the guest experience. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.0/5

Dean P. Couples - Confirmed reviews ALL

Dear Dean, Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the disappointment you encountered with your dining experience. I understand how frustrating it can be when the meal does not meet expectations, and I appreciate your feedback about the fish and chips. Our team strives to ensure all dishes are prepared to high standards, and I will be sure to relay your comments to the kitchen staff for their review. Regarding the lack of communication about the salad and other dishes, I regret that this was not clearly explained to you during your visit. It is our goal to provide a seamless dining experience, and I will address this with our restaurant team to ensure better service in the future. I appreciate your recognition of our breakfast service and the waitress who attended to you. Your comments are invaluable as we aim to enhance our service quality. We hope you will consider giving us another opportunity in the future. Kind Regards, Atanas Mladenov, Front Office Manager

Dear Malcolm, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our accommodations, service, and dining options. Your feedback motivates us to continue providing exceptional experiences to our guests. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.5/5

Margaret J. Solo - Confirmed reviews ALL

Hotel check in was good with friendly staff and easy parking. Hotel room itself was okay, obviously had been renovated but can tell it was on a budget - old paint showing through - tiles half painted. Bed was very comfortable and upgrade to premium room provided a fridge with free beverages. Coffee machine also included although it leaked as soon as you put water in. Bathroom towels were assuming clean but were stained and not very good quality. Recommendation would be to renew your towels. Hotel room clean overall. Breakfast was very good with attentive staff.

Dear Margaret, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our check-in process efficient and appreciated the friendly service, as well as the comfortable bed in your upgraded room. However, I regret to learn that certain aspects of your experience did not meet your expectations. We take note of your comments regarding the condition of the room and the quality of the towels. Please be assured that we strive to maintain high standards and your observations will be taken into consideration as we continue to improve our facilities. We are glad that you enjoyed our breakfast and received attentive service. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.0/5

Syed R. Solo - Confirmed reviews ALL

Old lift burt juttering, poor gym facility old equipment dusty and sticky, bedroom was fine breakfadt decent

Dear Syed, Thank you for taking the time to share your feedback. I regret that your experience with our lift and gym facilities did not meet your expectations. Your comments are valuable, and I appreciate your insights regarding the bedroom and breakfast. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.5/5

Abdul K. L. Families - Confirmed reviews ALL

The stay was acceptable. The room was clean, the location near Cardiff Met was convenient, and the staff were pleasant though they could benefit from additional customer service training. Nothing indicated a 4-star rating. The absence of a dedicated iron and ironing board, the lack of a wardrobe, and a stained chair were among several issues that undermined a 4-star appearance.

Dear Abdul K. L., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you found our location convenient and our staff pleasant. However, I regret that your experience did not fully meet your expectations, particularly concerning the amenities and the condition of the furniture. We appreciate your insights regarding customer service training, and I will ensure this is communicated to our team. Your comments are valuable in our ongoing efforts to enhance the guest experience. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.0/5

Dean P. Couples - Confirmed reviews ALL

We wanted to eat at the hotel because we had had a long day. I ordered fish and chips it was awful. The fish was sloppy inside the batter and felt defrosted although I was offered an alternative I was worried that the chef might be annoyed. There was salad and other dishes in the centre of the room but no one explained what this was. I took something off a plate there but it was dry. The restaurant was due to close so the staff cleared and disappeared. We had moved to the reception sofas to have coffee. After a long while we had remind the guy on the bar that we had ordered wine and coffee. We wanted to see if we could pay on our room but the receptionist kept disappearing. In the end the waiter brought the coffee and the bar man brought the bill. He gave 20% off the main meal....The room was OK but dark. Breakfast was good and the waitress was very good. Not a good reflection of the Mercure brand.

Dear Dean, Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the disappointment you encountered with your dining experience. I understand how frustrating it can be when the meal does not meet expectations, and I appreciate your feedback about the fish and chips. Our team strives to ensure all dishes are prepared to high standards, and I will be sure to relay your comments to the kitchen staff for their review. Regarding the lack of communication about the salad and other dishes, I regret that this was not clearly explained to you during your visit. It is our goal to provide a seamless dining experience, and I will address this with our restaurant team to ensure better service in the future. I appreciate your recognition of our breakfast service and the waitress who attended to you. Your comments are invaluable as we aim to enhance our service quality. We hope you will consider giving us another opportunity in the future. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.0/5

Lisa S. Families - Confirmed reviews ALL

Mixed feelings about staff - some were very polite and helpful, others did not pay much attention and were not engaged in their roles. I paid for 2 rooms, a standard double and a superior king size. The rooms were clean and reasonably comfortable, although the mattress was a little too soft for my liking. I was surprised that, even in a king sized room, only one pillow per person was provided; this is below a Premier Inn standard, although a room in a Premier Inn would have been cheaper. The walls were quite thin and a lot of noise could be heard from neighbouring rooms and the corridor. Neither room had a working room thermostat (no power to the thermostat at all). I mentioned this to the front desk, who said they would send someone to look, but nothing came of this. Breakfast was generally good with plenty of choice. A nice touch to add a little class might be to have the option to order other types of egg (poached, boiled or omelette) and for real pots of tea or coffee served to the table. Considering that the hotel had a bar, is was very disappointing that you could not get a real, barista style coffee (cappuccino, latte, etc); such coffee types were available from self serve coffee machines, but these were both awful to use and produced dreadful coffee. The mugs provided at the coffee machines weren't quite wide enough and the nozzles often sprayed liquid outside of the mug. Coffee options with (powdered) milk were completely undrinkable. The evening restaurant had very slow service, despite few tables. Food was over-priced, much more than restaurant prices in some cases, but the standard of the meals did not match up to that price. Had the food been particularly good, then you may expect to pay more for restaurant food, but the food we ate in the evening was mediocre, at best.

Dear Lisa, Thank you for taking the time to share your thoughts regarding your recent stay with us. We are pleased to hear that you found our hotel to be clean, functional, and well located. However, we sincerely apologize for the issues you encountered during your visit. We appreciate your feedback regarding the engagement of our staff. It is our aim to ensure that every guest feels valued, and we will certainly address this matter internally. Regarding the bedding, we understand that comfort is subjective, and we will take your comments about the pillows and mattress into consideration. Concerning the noise levels and the thermostat issue, we regret that these aspects did not meet your expectations. Your observations about breakfast options and coffee quality are noted, and we will evaluate our offerings to enhance guest satisfaction. Lastly, we are sorry to hear that your dining experience did not match your expectations in terms of service and food quality. We appreciate your insights, as they help us improve the experience for all our guests. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 4.0/5

Helen G. Families - Confirmed reviews ALL

On the whole a good experience- couple of small things let it down in terms of scoring- just one glass provided, no in room water despite being advertised. Still find paying for parking a bit much when you drive to a hotel! Feels like you have no option!

Dear Helen, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our staff friendly and enjoyed your experience overall. We appreciate your comments about the glass and the absence of in-room water, which we will take into consideration. Regarding the parking fees, please be assured that we strive to maintain competitive pricing in line with local standards. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 1.5/5

Joanna A. Families - Confirmed reviews ALL

Tired looking bathroom, very soft beds, only one see oft pillow. We asked at reception for extra pillows and an 1hr and 1/2 later had to go back to ask again! Have stayed at other Mecure hotels and had a fabulous time so very disappointed with this visit.

Dear Joanna, Thank you for sharing your feedback regarding your recent stay. I regret to hear that the condition of the bathroom and the bedding did not meet your expectations. I understand the importance of comfort, and I appreciate your patience regarding the request for additional pillows. Your comments are valuable, and I will ensure they are shared with the relevant departments for consideration in our ongoing efforts to enhance guest experiences. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 4.0/5

Sharp L. Business - Confirmed reviews ALL

Very nice comfy room, food was nice and staff were amazing. Only down side was the down stairs meeting/ function rooms want very clean bins not emptied and food on the floors

Dear L., Thank you for your kind words regarding the comfort of your room, the quality of food, and the exceptional service from our staff. I appreciate your feedback about the cleanliness of the meeting/function rooms and will ensure that it is addressed appropriately. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.5/5

Jackie H. Solo - Confirmed reviews ALL

Lovely room, access to coffee machine situated near my room was massive bonus.

Dear Jackie, Thank you for your feedback. We are pleased to hear you enjoyed your room and the coffee machine access. However, we regret that your stay was not entirely perfect. Your comments are valuable for our continuous improvement. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.0/5

Nick U. Families - Confirmed reviews ALL

Hotel jaded and past it's best. Food was passable but not nice. Convenient location.

Dear Nick, Thank you for your feedback regarding your recent stay. I regret to learn that our facilities did not meet your expectations and that the dining experience was not satisfactory. We appreciate your comments and will take them into consideration for future improvements. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.0/5

Vickie S. Business - Confirmed reviews ALL

Whilst the hotel was nice and my stay was ok, I was allocated the wrong room upon arrival - I booked a privilege king room but was allocated a standard double. Reception staff were lovely however after messaging on the services app and visiting reception twice, I was told I still needed to email or come back to reception after 10pm to get this rectified. I gave up in the end as I wasn’t going to move rooms at 10pm the night before checking out, if there was one even available. I also struggled to find a seat at breakfast on the last morning, breakfast was very busy and whilst staff were working hard to turn things over, people were having to drink coffee out of paper cups and sharing tables as there were just too many people.

Dear Vickie, Thank you for taking the time to share your feedback regarding your recent stay with us. I am glad to hear that you found our hotel pleasant and appreciated the kindness of our reception staff. However, I sincerely apologize for the inconvenience you experienced regarding your room allocation. It is our goal to ensure that every guest receives the accommodation they have booked, and I regret that we fell short in this instance. I also understand your frustration with the breakfast situation. We strive to provide a comfortable dining experience for all our guests, and it is concerning to hear that you found it overly crowded during your visit. Your comments will be reviewed as we continuously seek to improve our services and guest satisfaction. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 4.0/5

Peter A. Solo - Confirmed reviews ALL

Noisy fellow guests, functional room, good breakfast.

Dear Peter, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found our hotel functional and well-staffed. We appreciate your comments about noise, which we strive to manage for guests' comfort. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 4.0/5

Melanie H. Families - Confirmed reviews ALL

The rooms were clean and tidy, although our sink was cracked. The lift made an awful juddering noise before it went up, which was very disconcerting.

Dear Melanie, Thank you for your positive feedback regarding the cleanliness and staff at our hotel. I appreciate your comments about the cracked sink and the lift noise, and I assure you that we take such matters seriously to ensure a comfortable stay for all guests. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 4.5/5

Paula M. Business - Confirmed reviews ALL

Received a warm welcome with help booking a taxi. Breakfast was really good well above the standard of other hotels i have stayed in. Would recommend

Dear Paula, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you appreciated our warm welcome and the breakfast offerings. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 5.0/5

Tanya S. Solo - Confirmed reviews ALL

Stayed for a concert and arrived back late, Rishi was very helpful with making me a cup of tea and getting me my complimentary drinks

Dear Tanya, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that Rishi provided you with excellent service and that you enjoyed your complimentary drinks. Your satisfaction is important to us, and we hope to welcome you back soon. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 1.5/5

Murat D. Families - Confirmed reviews ALL

I waited at front desk to ask a question. The price vs quality is too low.

Dear Murat, Thank you for sharing your feedback. I regret to hear that you encountered issues with staff availability and found the value of your stay unsatisfactory. Your comments are important to us, and they will be reviewed to enhance our guest experience. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 5.0/5

Ishit C. Business - Confirmed reviews ALL

Greatly helpful staff. Hospitality at its best!!

Dear Ishit, Thank you for your kind words regarding your comfortable stay and the helpfulness of our staff. We are delighted to hear that our hospitality met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 0.5/5

Siu K. W. Families - Confirmed reviews ALL

I am writing this review to warn other travelers about a serious security incident at Mercure Cardiff on 28/8/26. Late at night, while my elderly mother and young daughter were inside their room, an unauthorized individual unlocked and entered the room using a keycard. Although the person left immediately upon realizing the room was occupied, this represents an appalling breach of basic security and guest safety. What makes this situation even worse is the hotel’s complete disregard for guest safety following the incident: - Zero Accountability: The front desk and security team dismissed the incident by simply claiming 'nothing was seen on the CCTV footage,' completely ignoring the possibility of blind spots, staff misuse, or duplicate keycards. - Ignored Escalation: Despite my repeated requests for an official investigation and a full Door Lock Audit Log (to verify electronically which keycard opened the door), management has provided NO formal response, NO explanation, and NO update. Leaving a senior citizen and a young child vulnerable in a hotel room with compromised keycard access is completely unacceptable. To date, the hotel has shown zero urgency or remorse. I strongly advise families, solo travelers, and especially anyone traveling with elderly family members or children to AVOID staying here until management takes guest safety seriously and addresses keycard security vulnerabilities.

Customer review rating 0.5/5

Bradley O. Families - Confirmed reviews ALL

I have done my review, the air con, hotel food and staff need improved. Not a 4 star hotel.

Dear Mr. O., Thank you for taking the time to share your feedback. I regret that your experience with our air conditioning, dining options, and staff did not meet your expectations. Your comments will be reviewed as we continually strive to enhance our services. Kind Regards, Atanas Mladenov, Front Office Manager

Other web-users rate our hotel

  • 615 reviews 7.5/10 Location
  • 1,466 reviews 6.4/10 Room
  • 2,044 reviews 8.7/10 Service
  • 21 reviews 8.6/10 WiFi
  • 672 reviews 5.6/10 Cleanliness
  • 508 reviews 7.4/10 Breakfast
  • 309 reviews 5.4/10 Amenities

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