Mercure Cardiff 4 stars

Name: Mercure Cardiff | Cardiff City Centre Hotel | Accor - ALL
Address: Circle Way East, Llanedeyrn, CARDIFF, CF239XF, GB
Telephone: +442046029658
Rating: 3.9

Customer review rating (ALL Rating) 3.9/5 407 reviews

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Circle Way East, Llanedeyrn, CF239XF CARDIFF, United Kingdom

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Mercure Cardiff

Hotel for travellers looking for local and authentic experiences

The Mercure Cardiff is located in the docklands district of Tiger Bay, 3 miles from Cardiff city centre. The location inspired its design, with a copper aesthetic and Welsh love spoons, textiles and miners hats displayed. The hotel is easily accessible by road, with the M4 close by and on-site parking available. We have 11 meeting rooms for business conferences and a gym for exercising. Many local attractions are nearby, including Cardiff Castle, ICC Wales, the Royal Mint and Principality Stadium.

Our 11 meeting rooms are ideal for business functions and conferences. Each with natural lighting, modern equipment and free Wi-Fi. We've also got a function space, including a private bar, perfect for sit-down dinners for up to 150 guests. Head to our on-site gym and fitness centre, where you can unwind and get your daily dose of exercise. Our on-site restaurant and bar, The Bay, caters for all tastes and provides a relaxed atmosphere and areas to watch live sport.

Conveniently located for both domestic and international travellers due to our proximity to both Cardiff Central train station and Cardiff International Airport.

At Mercure Cardiff Hotel, your comfort and convenience are our priorities, whether you're here for business or leisure. Discover the nearby attractions and enjoy an unforgettable stay!

Dorota Price, Hotel Management

Hotel extras

On-site parking
Pet Friendly
Gym facilities
Meeting and function rooms
Bar area with sports channels available

Our accommodation(s)

Room

Classic room - 1 double bed

3 pers. max
9 m² / 96 sq ft

Bedding 1 x Double bed(s)

See availabilities

Room

Classic room - 2 single beds

3 pers. max
9 m² / 96 sq ft

Bedding 2 x Single bed(s)

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Room

Privilege room - 1 king size bed

3 pers. max
9 m² / 96 sq ft

Bedding 1 x King size bed(s)

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Room

Accessible Classic room - 1 double bed

2 pers. max
9 m² / 96 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Room

Accessible Classic room - 1 double bed

2 pers. max
9 m² / 96 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Hotel location

Mercure Cardiff

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

+44 20 4602 9658

Railway station
Bus stop
Highway exit
Airport
Ferries

Queenwood - Local Bus Station

Bus stop

Access: 320 m / 0.2 mi 5 min walk

M4 Motorway - Junction 29

Highway exit

Access: 6.44 km / 4 mi 10 min drive

Cardiff Central Train Station

Railway station

Access: 8.05 km / 5 mi 45 min walk / 20 min drive

Cardiff Airport

Airport

Access: 22.85 km / 14.2 mi 35 min drive

Bristol Airport

Airport

Access: 33.79 km / 21 mi 1 hrs drive

Fishguard Port

Ferries

Access: 160.93 km / 100 mi

National Museum Cardiff

Museums

Access: 5.15 km / 3.2 mi 10 min drive

Cardiff Castle

Tourist attraction

Access: 6.11 km / 3.8 mi 10 min drive

Principality Stadium

Sports centre

Access: 6.11 km / 3.8 mi 15 min drive

Wales Millennium Centre

Entertainment/theatre district

Access: 7.24 km / 4.5 mi 14 min drive

Cardiff Bay

Tourist attraction

Access: 8.37 km / 5.2 mi 15 min drive

St. Fagans Museum of History

Museums

Access: 10.94 km / 6.8 mi 16 min drive

The Bay Restaurant (on-site)

Restaurant and cafe district

Access: 0 m / 0 mi

The Bay Bar (on-site)

Bar

Access: 0 m / 0 mi

Cardiff City Centre High Street

Shopping district

Access: 5.95 km / 3.7 mi 14 min drive

Newport City Centre High Street

Shopping district

Access: 18.18 km / 11.3 mi 17 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

THE BAY RESTAURANT

Tasty Modern European dishes in a Tiger Bay restaurant with all-day dining

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THE BAY BAR

Unwind in our fantastic bar and lounge. You will find all your favourite drinks available, alongside a range of snacks, sandwiches and comforting classics. Sports fans can also enjoy the latest on-field action, as our bar includes TV showing TNT Sports.

Breakfast

Indulge in a delightful breakfast spread at our hotel. From hot buffet favorites to fresh pastries, fruits, and yoghurts. All accompanied by a selection of teas and coffees, start your day with a delicious and energising meal.

Fitness center

Experience a revitalising workout at our hotel gym. Equipped with free weights and aerobic machines, it's your haven for fitness. Give your day a boost with a fulfilling exercise session.

Meetings & Events

Number of Meeting Room: 9
Surface of the largest room: 235 m² / 770 sq ft
Maximum seats capacity: 200
Maximum capacity for banquets: 180

Find out more

Weddings

Discover your dream wedding venue at our hotel. With picturesque settings, attentive service, and customisable packages, we create unforgettable moments for you and your loved ones. Say 'I do' to an extraordinary celebration with us.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5 407 reviews

Sayed A. Friends - 7/28/2026 Confirmed reviews ALL

Jeffrey G. Business - 7/28/2026 Confirmed reviews ALL

Dave J. Families - 7/28/2026 Confirmed reviews ALL

Hassan S. Families - 7/27/2026 Confirmed reviews ALL

Pir A. A. J. S. Business - 7/25/2026 Confirmed reviews ALL

I was disappointed with my stay at Mercure Cardiff, as it felt noticeably different from my previous experiences with the Mercure brand. Upon arrival, I noticed the car park area near reception was heavily overgrown on one side. It appeared poorly maintained, and while reversing into a parking space, the rear of my car came into contact with some sharp branches from the vegetation. This could easily be avoided with better upkeep. Check-in was also a little unusual. I was asked to present photo ID, which has never happened during my 30+ nights staying at various Mercure hotels. I completely understand if this is now part of the hotel’s policy, but it felt more rigorous than I’ve experienced elsewhere. The room itself also felt below the standard I expected for a Privilege Room. There was no iron or ironing board, the hairdryer appeared dirty, there were only two pillows, and even the tissue box contained just a few tissues. Altogether, it gave the impression that unnecessary cost-cutting measures were being taken. The biggest disappointment came the following morning. I went down for breakfast at around 6:45-7:00am, yet there was no hot food available. All of the hot food trays were empty, and despite waiting for around 15 minutes, nothing was replenished before I had to leave. Finally, I found the overall service to be lacking warmth. When I returned to reception to request a replacement room key, I was asked to confirm my surname and room number, which I understand may be standard procedure. However, throughout both interactions, the reception staff came across as very cold and expressionless. There was no smile or welcoming attitude, and the service felt robotic rather than hospitable. I’ve stayed at several Mercure hotels, including Birmingham, Swansea and others, and have generally had positive experiences. Unfortunately, Mercure Cardiff was on a completely different level, and not in a positive way. I hope this feedback is taken constructively, as there are several areas where the guest experience could be significantly improved.

Dear Mr S., Thank you for taking the time to share your experience at Mercure Cardiff. I sincerely apologize that your stay did not meet the expectations you have come to associate with our brand. I understand your concerns regarding the condition of the car park and appreciate your feedback on the maintenance issues. We strive to ensure our facilities are well-kept, and I will make sure your remarks are shared with the relevant team. Regarding the check-in process, our request for photo ID is indeed a policy designed to enhance security, and I regret that it felt more intrusive than expected. I am also sorry to hear that your Privilege Room did not meet your expectations in terms of amenities and cleanliness. We aim for a high standard, and your comments about the breakfast service are concerning. It is our goal to provide a satisfying dining experience, and I regret that we fell short during your visit. Finally, I appreciate your feedback about the service quality. We aim for a warm and welcoming atmosphere, and I apologize that this was not reflected during your interactions with our staff. Kind Regards, Atanas Mladenov, Front Office Manager

Web-users rating

Other web-users rate our hotel

616 reviews 7.5/10 Location
1,486 reviews 6.5/10 Room
2,031 reviews 9/10 Service
15 reviews 8.9/10 WiFi
878 reviews 8.2/10 Food
674 reviews 6.2/10 Cleanliness
486 reviews 7.7/10 Breakfast
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24 reviews 7.4/10 Location
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10 reviews 6.1/10 Vibe

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31 reviews 5.7/10 Comfort
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14 reviews 4.4/10 Amenities

21 reviews 7.3/10 Location
58 reviews 6.3/10 Room
40 reviews 8.9/10 Service
42 reviews 5.7/10 Comfort
27 reviews 6.6/10 Cleanliness
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10 reviews 5.7/10 Amenities

8 reviews 7.5/10 Location
16 reviews 6.6/10 Room
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7 reviews 6.7/10 Cleanliness
5 reviews 6.3/10 Value

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Mercure Cardiff, check-in is from 03:00 Pm and check-out is up to 12:00 Pm. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the All Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 Pm.

Are there any special offers or discounts available?

Yes, Mercure Cardiff regularly offers special deals and discounts, mainly accessible through our All Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the All Accor app, to enjoy the best guaranteed rates and earn loyalty points.