Mercure Cardiff North Hotel 3 stars

The location was convenient for our appointment at the Heath Hospital and the Hotel had plenty of parking. The room rate was very competitive and the general decor was fresh and pleasant. The dinner was to a reasonable standard and the service was good. The bedroom was let down by the heating system which made a lot of noise but did not heat the room to a comfortable temperature. While the TV had a poor signal and the subtitles were lost part way through the evening which my Wife needs due to her hearing.

Every step from on-line booking to check-in was easy. On arrival, the check-in was easy and efficient including the car registration. Our room was spotlessly clean and very comfortable. Our breakfast had good choice and was freshly cooked and very good. I felt the fact that the hotel reception was manned 24/7 gave an extra layer of confidence and security. Our whole experience of staying at this hotel was very positive and we would definitely stay at an Accor group hotel again.

The hotel was lovely and away from town which is exactly what we wanted. The rooms were modern and spacious. The breakfast was lovely. Overall a lovely stay and for the price we couldn't go wrong. Was a lovely place to spend NYE.

I needed an accessible room for my 90 year old Mum. It was important for me to check the room would be suitable for Mum’s needs. One of the Managers showed me a choice of rooms, which was extremely helpful. The rooms are spacious and well furnished, comfortable supportive bed.

We had to change rooms due to our room being really cold and the heating extremely noisy. Our second room was much better and the heating a lot quieter

Nice modern room and bathroom. Very comfy bed! Room would benefit from iron and a safe.

Very much improved from my previous visits, comfortable very clean rooms friendly staff. A very pleasant stay over the Christmas holidays

Had a wonderful stay at the hotel, but after the accident my husband had , he had a very restless night and had to go out in the middle of night to look for some pain relief . Very good stay apart from that and lack of concern regarding the accident, as hotel manager pit it in accident book and said someone would be in touch within a week. My husband did ring the manager after around 10 days to see what was happening and was told someone would get back to you . That was nearly 4 weeks ago and still not heard from anyone. Customer Care ?????????? 0

Although early check in available online there was no obvious way to do it. Emailed the hotel. No response. Phoned three times. Same response each time, straight to music and no answer after ten minutes, so rang off. Arrived early and early check in was no problem. I realise it was Christmas Day but on arriving back at the hotel after a day out at 11 pm was greeted with a surly no when I asked if the bar was still open. Told when checking in that breakfast was 8 to 10 am was greeted by waitress at 9.30, 'restaurant is closed'. After an interrogation who had told us 8 to 10 and a 'discussion' with her on my part we were allowed to take breakfast.

Comfortable refurbished room and beds. Friendly, attentive and welcoming staff. Could do with brighter lighting in room and instructions how to use air con / heating. Staff had to come and set it for us. Breakfast was good with plenty of choice if rather early for a holiday period. But it was Christmas and staff could then finish earlier.

Warm welcome from highest to loliest even though we stayed over Christmas and staff could be forgiven for wanting to be with their own families. Room good. It would have been nice to have hot chocolate and biscuits in the room, also ironing facities, but hey, we didn't pay a fortune!!! Breakfast was excellent although coffee was tasteless and the croissants and pastries would have been perfect if warm. Cut bread had been put out to early so was crusty at the ends. Could we cut our own and solve that problem? We have done that elsewhere but perhaps the health and safety police are to blame here? . The quality and variety of the breakfast was excellent.

Clean and comfortable bed, however the fan in the bathroom would not go off therefore on all night, Unsure if it was the pipes in the hotel that also were noisy at night, or the refrigeration pipes in the air con. My son called personally to check vacancies and prices, was told £50.00 per night however when I rang the hotel 5 mins later the price was £55.00 per night. Not very professional.

I was allocated a room at the far end of the hotel. When I opened the door to the room I was greeted by a scram from the lady inside. Distressing for both parties. When I returned to reception I don’t think the staff believed me as I had to wait while they completed the hike to the far end of the hotel to check my story. Unbelievable, in an almost deserted hotel they then gave me the room immediately opposite the room that contained the lady I had walked in on earlier. This was a twin room not the double I had booked. I couldn’t face the trek back to reception so settled for a bed I didn’t really fit in. A real shame as the work carried out on the hotel is a clear improvement. Shame the staff are completely disinterested

Lovely clean room. Good facilities. A trifle cold in the room, but the bed was lovely and warm.

I enjoyed my short stay very much. The staff were welcoming and helpful. Will be using this hotel regularly. Many thanks. Kind regards Mrs June T A..