Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 355 reviews

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Mercure Cardiff North Hotel - Image 1
Mercure Cardiff North Hotel - Image 2
Mercure Cardiff North Hotel - Image 3
Mercure Cardiff North Hotel - Image 4
Circle Way East, Llanedeyrn, CF239XF CARDIFF, United Kingdom

Description

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bay Restaurant

Discover a range of locally inspired dishes at The Bay Restaurant. Inspired by the historic Tiger Bay docklands district, you'll find a flavoursome menu, including steaks, burgers and pizza.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  355 reviews

TripAdvisor Rating  4.0/5  289 reviews

Great hotel and staff

TripAdvisor rating 5.0/5

Kailan1407 Friends getaway - TripAdvisor review

Great hotel. Staff very friendly and helpful. Hotel very clean. Breakfast was very nice. We have no fault with this hotel. One of the cleanest hotels we have stayed in. Quiet location. About 3-4 miles from the city centre but £15 for a Uber to the city.

Poor customer service, hotel was decent.

Customer review rating 2.0/5

Hill Families - Confirmed reviews ALL

We arrived late at night around 8-9pm. Firstly, we checked in, but found we had to ask for the information that should have been given to us automatically such as registering the car for the car park, i had to ask about breakfast time. There were no mention where we were meant to find our room which was annoying because it wasn’t immediately clear the other rooms were on the other floors that you had to take the lift too. Only the bottom rooms were indicated. When we got to our room, we opened the door and was hit with a strong smell of cigarette smoke. We opened the window, thinking someone smoked in there beforehand, but no, we opened the bathroom door and the smell engulfed us. The extractor fan did not work, as in did not function. It was clear someone was smoking nearby and the smell was coming through the vents/ fan. We went downstairs to report but was told that maybe we let the windows open as it could be smell coming through the vents. (No indication they were concerned that someone was obviously in their room). The lady behind the desk told us no other rooms with extra bed was available, asked if we could stay there for the night and they could see if anything would be free the next day. I refuse, because i do not wish for my family especially my child to sleep in a room that was pumping in second hand smoke. The lady took and air freshner to the room to check it out. Lo and behold, the smoke hit us much stronger as we opened. She opened the window, checked the fan and called her colleague. Another room was arranged for us on the third floor, 336. She told us someone will be up with an extra bed in 10 minutes. They came up again to pass us a new room card and told us maybe 30 mins. We waited a whole hour! My husband had to go downstairs, he came back up with a gentlemen carrying a bed and had to physicaly help with moving the spare bed and the bedsheets and duvet! He said the ladies at reception were gone obviously done for the night! I would expect they would at least stay to see that our issue would sorted. Ridiculous we had to go fetch our own bed!

Dear Guest, Thank you for taking the time to share your review. We are pleased that you appreciated our high standards of cleanliness. However, we regret to hear about the issues you encountered during your stay, particularly the presence of cigarette smoke in your room. Please accept our sincerest apologies for the discomfort this caused. Additionally, we are concerned to learn of the service shortfalls you experienced, such as the delay with the extra bed and the lack of thorough orientation upon arrival. Your feedback is invaluable, and we will be addressing these points with our team to enhance our guest service. We have noted your disappointment regarding the pillow quality and will investigate your concerns to ensure all in-room amenities meet our guests' expectations. We also understand that the breakfast selection did not fully meet your preferences, and we will consider your feedback as we strive to offer a variety of high-quality options. Nonetheless, we hope that the remedial steps taken to provide you with a different room were a step towards making your stay more comfortable. Ensuring the wellbeing of our guests is paramount, and we are grateful for the opportunity to rectify the situation at the time. We hope you will consider staying with us again in the future. Best regards, Dorota Price, General Manager hb…, T.: +4…

Lovely stay

Customer review rating 4.5/5

Jo Couples - Confirmed reviews ALL

Great room that was clean and comfortable. Very welcoming of our dog who enjoyed her stay too. Convenient for visiting Cardiff. Not enough towels upon our arrival but problem quickly sorted. Breakfast was adequate and sausages particularly tasty. Did the job and was good value. We will be back when we return to visit our son.

Dear Joanna, Thank you for sharing your experience with us. We truly appreciate your kind words about your visit. We are delighted that you enjoyed your comfortable accommodations, the cleanliness of your room and the warm welcome we extend to our four-legged guests. Our team works hard to ensure a pleasant stay for both our guests and their pets, and it's wonderful to hear that your dog had a great time. Additionally, it is great that you found our breakfast satisfactory, particularly the sausages. However, we apologise for the oversight regarding the towels upon your arrival. We strive to maintain our high standards, and we are sorry that this aspect did not meet your expectations. Finally, we are pleased that our location suited your needs, providing convenient access to Cardiff and its attractions. We look forward to your next stay with us. Best wishes, Dorota Price, General Manager hb…, T.: +4…

Average stay

Customer review rating 3.5/5

Sylvie Couples - Confirmed reviews ALL

Hotel is nice and newly refurbished, staff is not very friendly and interested, receptionist just said us the room number, no direction, no breakfast and check out time. When I asked her, she told me wrong one, which was not true for weekend amor week day either. F&B did not clean the table for ages, as there wa so many sticky leftovers and bottles with glasses, did not take it even when we were sitting in lobby for half an hour. Room was nice and tidy, towels dirty from mascara. Waiting to be seated during breakfast for a long time, Nobone around and you don't know who is staff as they don't wear uniforms and just random clothes like square shirts, pullover etc. Overall we had a nice time, but staff could be more interested in guests and use words please, sorry and thank you, smoke would not hurt also ;)

Dear Sylvie, Thank you very much for your review. We are delighted that you found your room comfortable. The Mercure Cardiff North has indeed been newly refurbished with a focus on modern decor and comfort, offering amenities like satellite TV with on-demand movies, a rainfall shower, and a work desk to enhance our guests' stays. However, we are sorry to hear about the aspects of your stay that did not meet your expectations. We understand the importance of a warm welcome and clear communication upon arrival, and we regret any confusion caused concerning breakfast times and hotel facilities. Furthermore, we apologise for the wait you experienced during breakfast and for the lack of staff uniforms, which has clearly impacted your ability to identify our team members. Rest assured, we value cleanliness and guest service highly and will address these points with our staff to ensure improvements. We all hope to be able to welcome you again. Best wishes, Atanas Mladenov, Front Office Manager

Great find

TripAdvisor rating 4.0/5

Maps00415584159 Families - TripAdvisor review

Great value hotel, not far from central Cardiff. Great facilities, rooms very spacious with nice decor. Restaurant was serving hot food and table service was great, especially from our waiter Panchi who was friendly, helpful and welcoming. Reception area seemed a little strange, no the usual but staff friendly.

Dear Guest, Thank you for the time you have taken to write a review. We are delighted that you found our hotel to be of great value and conveniently located near central Cardiff. Our team takes pride in offering well-appointed facilities and spacious rooms with vibrant, contemporary decor, which we are pleased you enjoyed. It is also wonderful to hear that the culinary delights and service at our RGB Restaurant met your expectations, with Panchi's hospitality leaving a lasting impression. Although the reception area's design may not be traditional, we are glad that the warmth and friendliness of our staff resonated with you. It would be a pleasure to welcome you again. Best regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

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Other web-users rate our hotel

  • 612 reviews 7.5/10 Location
  • 1,388 reviews 7.3/10 Room
  • 995 reviews 7.6/10 Service
  • 24 reviews 7.4/10 WiFi
  • 815 reviews 7.2/10 Comfort
  • 618 reviews 6.8/10 Cleanliness
  • 413 reviews 6.8/10 Breakfast
  • 401 reviews 6/10 Value

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