Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 482 reviews

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Description

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bay Restaurant

Discover a range of locally inspired dishes at The Bay Restaurant. Inspired by the historic Tiger Bay docklands district, you'll find a flavoursome menu, including steaks, burgers and pizza.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  482 reviews

TripAdvisor Rating  4.0/5  269 reviews

Terrible hotel

TripAdvisor rating 1.0/5

Gemmamjmatthews TripAdvisor review

Terrible hotel. One of the worst I've ever stayed all. Staff were unhelpful but I actually felt very bad for them because they had to provide services for such a poor quality hotel. The hotel recently refurbished the downstairs area, but the rest of the hotel was extremely run down. I had to leave half way through the night to go to another hotel BC my bed and pillows were so worn in. The walls were paper thin and could hear the neighbours. The Aircon was very loud and the window wouldn't open.

Dear Matthew, Thank you for taking the time to share your feedback. Our team strives to provide a welcoming and comfortable environment for all our guests and we are truly disheartened to learn that we did not meet your expectations. We are taken aback by your comments as we pride ourselves on our commitment to service. Additionally, we have noted your remarks concerning the air conditioning system and the operability of the windows. Rest assured that our maintenance team is dedicated to addressing any issues promptly when alerted by our guests. We have indeed recently renovated our public areas to enhance the guest experience and we are continually reviewing our in-room features, including the bed and pillow quality, to ensure they align with our guests' expectations. We value all feedback as it is essential for our improvement and we would like to thank you for bringing these matters to our attention. Please know that our guest's well-being remains our top priority and we are committed to providing a quality stay. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Warm regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Business trip

TripAdvisor rating 5.0/5

jackietN9518PK Business - TripAdvisor review

I stayed for 4 nights and found the staff extremely helpful and polite. Especially whilst in the dining area. Rishi was extremely friendly and helpful on each occasion that he served me and my colleagues. The food in the restaurant is very good and very reasonably priced

Dear Jackie, Thank you for your kind review. We are delighted to hear that you had a positive experience during your business trip and that our team, especially Rishi, made a lasting impression with their helpfulness and politeness. It is also pleasing to know that our dining offerings met your expectations in both quality and price. Mercure Cardiff North takes pride in ensuring that our guests receive the highest level of service, and your kind words reaffirm the hard work our team puts in every day. We eagerly await the opportunity to welcome you back on your next visit. Warmest regards, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Great service

TripAdvisor rating 5.0/5

Nicole H TripAdvisor review

Great service from Rishi in the restaurant. We were there for 3 nights and he was so friendly and polite every night, a real asset to your team. The food was also very tasty, excellent quality and very reasonably priced. The reception staff we also very lovely and friendly from check in to leaving.

Dear Nicole, Thank you for taking the time to review your stay. We are thrilled to hear of your exceptional dining experience with us and that the service provided by Rishi stood out as a highlight of your stay. It is always rewarding to know that our team's dedication to guest satisfaction is recognized and appreciated. Furthermore, we are delighted that the quality and pricing of our culinary offerings met your expectations and added to the enjoyment of your visit. We would be glad to have you return for another memorable stay at Mercure Cardiff North. Best wishes, Atanas Mladenov, Front Office Manager

Nice pleasant hotel for city break with clean rooms and good breakfast.

TripAdvisor rating 4.0/5

susansS6874LU Couples - TripAdvisor review

Stayed here for a weekend when attending Bruce Springsteen concert at Principality Stadium. The cost was increased from normal weekend but this was to be expected as all hotels in Cardiff were booked up. Lovely clean room and bathroom with daily maid service. We ate in restaurant for Dinner one evening, the food was lovely. Hotel was busy due to concert but we were able to find table at Breakfast and food was regularly replenished on the hot buffet. We had a slight mix-up with room as we were allocated the wrong room on arrival. we had a few problems over the weekend with key access, but this was sorted out. The night manager was particularly helpful in sorting this out for us.

Dear Susan, We appreciate the time you took to share your feedback. It is gratifying to hear that you found our rooms and bathroom clean and well-maintained. We sincerely regret the mix-up with room allocation and the issues encountered with key access. Our team strives to ensure a seamless experience for our guests and it appears we fell short in this instance. Nevertheless, we are pleased that our night manager was able to assist you and resolve the concerns to your satisfaction. Furthermore, we are delighted that you enjoyed the varied menu and lovely food in our restaurant, and that the breakfast offerings were to your satisfaction, with our hot buffet being regularly replenished. We would be delighted to welcome you back for another stay in the future. Best wishes, Dorota Price, General Manager hb539-gm@accor.com, T.: +44 29 2058 9988

Visit to Wales

Customer review rating 4.5/5

Jrw Couples - Confirmed reviews ALL

Short stay; convenient location

Dear Jeremy, It is with great appreciation that we receive your feedback. We are genuinely heartened to learn of your experience with us and that you found our location convenient for your short stay and visit to Wales. Your recognition of our cleanliness standards is particularly encouraging, and we are proud of our team's efforts to maintain a spotless environment for our valued guests. We are also thrilled to note your positive remarks regarding the use of Tesco vouchers, which is a testament to our efforts to offer flexible payment options. Furthermore, your commendation of our loyalty programme, ALL – Accor Live Limitless, is greatly valued. We strive to provide our guests with information about our sustainable practices and your feedback inspires us to enhance our efforts in promoting our environmental initiatives more effectively. We hope to have the pleasure of welcoming you back for a longer stay. Best regards, Dorota Price, General Manager hb…, T.: +4…

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Other web-users rate our hotel

  • 557 reviews 7.7/10 Location
  • 1,336 reviews 7.2/10 Room
  • 996 reviews 7.7/10 Service
  • 27 reviews 7.9/10 WiFi
  • 599 reviews 7.1/10 Cleanliness
  • 436 reviews 7.3/10 Breakfast
  • 378 reviews 6.2/10 Food
  • 285 reviews 5.9/10 Amenities

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