Mercure Cardiff 4 stars

Customer review rating (ALL Rating) 3.9/5 366 reviews

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Description

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

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Room 1

Hotel location

Mercure Cardiff

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAY RESTAURANT

Tasty Modern European dishes in a Tiger Bay restaurant with all-day dining

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  366 reviews

Customer review rating 2.0/5

Evan G. Business - Confirmed reviews ALL

Dear Evan, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the bed comfortable and enjoyed the quality of the shower as well as the breakfast offerings. Your compliments regarding our staff are also appreciated. However, I regret to learn that your experience was marred by the condition of your room and the location of the hotel. We continuously strive to maintain our facilities and appreciate your perspective on areas needing improvement. While our location may not meet everyone's preferences, we aim to provide a welcoming atmosphere for all our guests. Your comments are valuable to us as they help us focus on our guests' needs and enhance their overall experience. Thank you once again for your insights. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 3.0/5

Roy R. Business - Confirmed reviews ALL

Dear Mr R., Thank you for your feedback. I am pleased to hear that you enjoyed the breakfast. I apologize for any confusion regarding the parking charges, which are in place due to our central location. Your comments are appreciated and will be taken into consideration. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 4.5/5

Sameh A. Solo - Confirmed reviews ALL

Dear Sameh, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our rooms spacious, enjoyed the cleanliness of the hotel, and appreciated the excellent breakfast. Your comments are greatly valued. Kind Regards, Atanas Mladenov, Front Office Manager

Customer review rating 2.0/5

Les N. Couples - Confirmed reviews ALL

Dear MR N., Thank you for taking the time to share your feedback. We are pleased to hear that you found your room to be good; however, we are very sorry to learn about your disappointing experience in our restaurant. The level of service you describe, including the lights being turned off while you were still dining and our team members not being able to assist you properly with drink options, is not the standard we aim to provide. Your comments have been shared with our restaurant management team and will be used as a training opportunity to improve both service standards and guest experience. We appreciate your honest feedback and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Atanas Mladenov, Front Office Manager

Customer review rating 5.0/5

Sophia P. Couples - Confirmed reviews ALL

Dear Sophia, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and appreciated our pet-friendly policy, comfortable accommodations, and attentive service. Your kind words about breakfast and our team are truly valued. Kind Regards, Atanas Mladenov, Front Office Manager

Other web-users rate our hotel

  • 625 reviews 7.8/10 Location
  • 1,456 reviews 6.6/10 Room
  • 1,947 reviews 9/10 Service
  • 13 reviews 7.8/10 WiFi
  • 662 reviews 6.4/10 Cleanliness
  • 480 reviews 7.7/10 Breakfast
  • 309 reviews 5.5/10 Amenities
  • 39 reviews 3.5/10 Wellness Area

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