*Based on the Status points scale that applies for each euro spent during an eligible stay with a participating brand (excluding Mama Shelter, Adagio, Adagio Access, ibis and ibis Styles). €10 in eligible expenses = 25 Status points. To see the points scales used for other brands, click here
HAVE A QUESTION? A dedicated support area and customer care are here to help.
As of your first reservation, receive a discount of 2% to 10% off the public rate of your room by booking via our sites and our application, please click here to find out the list of participating hotels.
Enjoy exclusive rates 48 hours before everyone else, twice a year.
Except for Thalassa sea & spa hotels, Adagio and Adagio Access, for resort hotels, the room availability guarantee is only applicable to stays with a minimum of seven nights. View dates which are not covered by the availability guarantee. Silver members benefit from priority waiting list status at Swissôtel properties when their preferred booking date is full.
Be elite. Get a guaranteed upgrade to a suite for one night with the Suite Night Upgrade. Get two Suite Night Upgrades as soon as you reach Platinum status, and earn even more with your Status points. The more you stay, the more you earn.
Some hotels do not offer this benefit. The list of non-participating brands & hotels is available here.
Enjoy the services of a Personal Assistant, 24 hours a day, 7 days a week, at home or away. You will benefit from a single point of contact for all your travel needs and much more. Whether you require a new reservation, assistance with a stay or concierge services, you can reach a Personal Assistant on a private number and e-mail address. Ask for anything, any time.
Online check-in/fast check-out services: less to do, more time for you.
Platinum members enjoy free premium Wi-Fi in hotels that offer this service.
Local calls are complimentary for members at Fairmont and Swissôtel hotels. No service charges will apply to toll-free calls at Fairmont.
Only at Swissôtel and Fairmont hotels
Digital or paper delivery of local or national newspaper is offered to all members at any Fairmont
Complimentary access to the health club and sports facilities (if charged and available at the hotel).
Fairmont Fit is available to all ALL members and is complimentary for Silver, Gold and Platinum level members. There is a small service charge for Classic level members. Whether you’ve forgotten your fitness gear, prefer a lean carry-on to save time at the airport, or just want a private workout in your room, staying fit at Fairmont is just a phone call away. Fairmont Fit provides Reebok workout apparel, footwear, and a yoga mat with stretch band, all of which can be delivered directly to your room upon request.
Complimentary access to a BMW bike at Fairmont hotels: Stay fit while exploring your destination with access to BMW bikes available at select Fairmont locations.
Complimentary use of TaylorMade golf clubs at Fairmont hotels: All members can enjoy the use of the latest and greatest TaylorMade golf clubs (available at select hotels).
Escape to one of our 16 award-winning spas at Fairmont and receive 10% off treatments and products.
Gold and Platinum members are invited to experience natural vitality at one of Swissôtel's spa and sports facilities and receive 20% off treatments.
Whether you're looking for a special gift or a little treat for yourself, the Fairmont Store just might have the answer. All members receive 10% at the Fairmont Store (located at the hotel).
Not valid on Fairmontstore.com.
At Fairmont, Classic members can access the Priority Welcome private desk, regardless of whether they have completed their online check-in.
Enjoy one complimentary welcome drink per stay. Any consecutive stays (check-out and check-in on the same day) in the same hotel will be considered as one stay. Different beverages are offered, depending on the hotel brand. The voucher you receive from the hotel will list full details.
Available worldwide for you and registered guests staying in your room, except at hotels in France where the welcome drink is valid:
- for the cardholder only at Novotel, Mercure, ibis and ibis Styles properties
- for the cardholder and one registered guest at Sofitel, Pullman and MGallery by Sofitel
Members will receive a daily turndown service for the duration of their stay.
For Silver and Gold members: Only at MGallery, Sofitel Legend, SO Sofitel and Sofitel hotels
For Platinum: Only at Fairmont, MGallery, Sofitel Legend, SO Sofitel and Sofitel hotels
Except Adagio Access, ibis and ibis Styles
To recognise your loyalty, we will upgrade you to the next room category, if available at the time of check-in, excluding villas, one-of-a-kind suites, speciality suites and presidential suites.
If not available, the hotel will seek to allocate you a better room in your current room category i.e. a higher floor, a more desirable view, a corner room or better amenities.
At Fairmont hotels, this upgrade is not applicable to the Fairmont Gold Floor. Raffles upgrades are up to the Junior Suite category.
This upgrade does not apply to hotels without different room types such as ibis, ibis Styles and Adagio Access brands.
Enjoy complimentary breakfast at weekends when you book a stay through direct channels: all.accor.com, the Accor All app, our Call Centers or the hotel. Regular breakfast will be served free of charge to all guests staying in the member’s room (excluding room service and gratuities). Hotels that do not have a restaurant or only offer rates where breakfast is already included do not participate in this offer.
In Asia Pacific, enjoy complimentary breakfast throughout the week in hotels and resorts.
Hotels with an Executive Lounge offer breakfast to Platinum members and above in their Executive Lounge.
For hotels without an Executive Lounge, breakfast is available to Platinum members and above at the hotel's restaurant.
Access to Fairmont Hotels' Gold Lounge is not included.
Check the list of participating hotels here.
Enjoy complimentary access to the Executive Lounge, if available at the hotel. View the list.
Available for you and registered guests staying in your room.
Not applicable to the Fairmont Gold Lounge.
Only at MGallery hotels throughout the stay
Only at Pullman hotels - one piece per stay
10% discount at Mercure restaurants (if the member is staying at the hotel)
Priority reservations at Raffles restaurants with 24hrs notice.
Valid during member's stay for a maximum of four people, not including breakfast. Not available in France, Italy, Spain, Portugal and Asia Pacific.
4 vouchers worth €25 each credited to your account, to treat yourself to a meal or relaxing spa treatment (depending on hotel facilities). Vouchers may be used even when you are not staying at the hotel and shall be redeemed at the reception desk.
Limited to 2 vouchers per visit/stay.
Access to Accor lounge bar
Book the best seat
Up to 15% discount with our car rental partners
Preferential rates at more than 1,000 airport lounges worldwide
As a ALL member, enjoy a discount of up to 15% (percentage varies according to your ALL status). Plus earn up to 1,500 Rewards points.
Whether you're travelling with excess luggage, bikes, golf clubs, skis or snowboards, Luggage Free will handle the heavy lifting so you can travel with ease!
As a ALL member, benefit from a discount on your first order and up to 11% off on following shipments (percentage varies according to your ALL status). Plus earn three Rewards points per euro spent.
Discover all your options and exclusive benefits with our lifestyle and travel partners: air-miles transfers from airline partners, discounts, offers and many, many more.
Gift another ALL member with a higher status so they can enjoy all the benefits of this status.
Valid for the same period as your current status. The sooner you share, the more they enjoy!
You may gift a status directly through your account.
Got points to spare? Give Rewards points as a gift to up to 5 ALL members of your choice.
Limited to 12 transfers per year.
Transfers may only be made via your Personal Assistant.