Benefits during booking
Member rates: discounts in more than 3,000 hotels starting with your first reservation.
Advance access to private sales on all.accor.com
Guaranteed room
- Priority waiting list only for Swissôtel properties
- Up to three days before arrival
- Up to two days before arrival
- Up to two days before arrival
Suite Night Upgrade
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A Personal Assistant with concierge services, available 24/7
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Benefits during your stay
Online check-in, fast check-out
Free internet access worldwide
- Premium Wi-Fi (if available at the hotel)
- Premium Wi-Fi (if available at the hotel)
Complimentary local phone calls
Daily newspaper: digital or room delivery
Health club and sports facilities
Discount on hotel spa treatments and products
- 10% off Willow stream spa treatments and products at Fairmont hotels
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
- 10% discount at Raffles Spa treatments and at Thalassa sea & spa institutes
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
- 10% discount at Raffles Spa treatments and at Thalassa sea & spa institutes
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
Discount at hotel retail stores
- 10% off in Fairmont hotel's retail stores
- 10% off in Fairmont hotel's retail stores
- 15% discount at Raffles retail stores
- 10% off in Fairmont hotel's retail stores
- 15% discount at Raffles retail stores
- 10% off in Fairmont hotel's retail stores
Priority Welcome
Early check-in/late check-out
Upon request (subject to availability)
- Late check-out
- Early check-in or late check-out
- Early check-in and late check-out
- Early check-in and late check-out
Welcome drink
Turndown service
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Welcome gift
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Upgrade to the next room category
Subject to availability
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Complimentary breakfast
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- Only in Asia-Pacific. Every day
- On weekends
Access to Executive Lounge
If available at the hotel, excluding Fairmont Gold
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Complimentary soft drinks from the minibar
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Ironing service
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Benefits in the hotels' restaurants and bars
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Dining & Spa Rewards
*coming in 2020. Stay tuned!
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Check out the benefitsStaying at a Resort hotel in Asia or Oceania?
Check out the additional benefits you can also enjoy through the MyResorts programme!
Other benefits
Advance access to pre-sales tickets at the Accor Arena in Paris
Rental car services
Preferential rates at more than 1,000 airport lounges worldwide
- 13% discount with our partner
- 14% discount with our partner
- 15% discount with our partner
- 15% discount with our partner
Free hand luggage service with our partner
- $50 discount on your first order
- 6% discount for following orders
- Complimentary insurance coverage
- $75 discount on your first order
- 8.5% discount for following orders
- Complimentary insurance coverage
- $100 discount on your first order
- 11% discount for following orders
- Complimentary insurance coverage
- Service upgrade
- $100 discount on your first order
- 11% discount for following orders
- Complimentary insurance coverage
- Service upgrade
Other partner advantages
Transfer Rewards points to the person of your choice
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*Based on the Status points scale that applies for each euro spent during an eligible stay with a participating brand (excluding Mama Shelter, Adagio, Adagio Access, ibis and ibis Styles). €10 in eligible expenses = 25 Status points. To see the points scales used for other brands, click here
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ALL customer care
HAVE A QUESTION? A dedicated support area and customer care are here to help.
Member rates: discounts in more than 3,000 hotels starting with your first reservation.
As of your first reservation, receive a discount of 2% to 10% off the public rate of your room by booking via our sites and our application, please click here to find out the list of participating hotels.
Classic status
Silver status
Gold status
Platinum status
Diamond status
Advance access to private sales on all.accor.com
Enjoy exclusive rates 48 hours before everyone else, twice a year.
Classic status
Silver status
Gold status
Platinum status
Diamond status
Guaranteed room
Except for Thalassa sea & spa hotels, Adagio and Adagio Access, for resort hotels, the room availability guarantee is only applicable to stays with a minimum of seven nights. View dates which are not covered by the availability guarantee. Silver members benefit from priority waiting list status at Swissôtel properties when their preferred booking date is full.
Silver status
- Priority waiting list only for Swissôtel properties
Gold status
- Up to three days before arrival
Platinum status
- Up to two days before arrival
Diamond status
- Up to two days before arrival
Suite Night Upgrade
Be elite. Get a guaranteed upgrade to a suite for one night with the Suite Night Upgrade. Get two Suite Night Upgrades as soon as you reach Platinum status, and earn even more with your Status points. The more you stay, the more you earn.
Some hotels do not offer this benefit. The list of non-participating brands & hotels is available here.
Platinum status
Diamond status
A Personal Assistant with concierge services, available 24/7
Enjoy the services of a Personal Assistant, 24 hours a day, 7 days a week, at home or away. You will benefit from a single point of contact for all your travel needs and much more. Whether you require a new reservation, assistance with a stay or concierge services, you can reach a Personal Assistant on a private number and e-mail address. Ask for anything, any time.
Online check-in, fast check-out
Online check-in/fast check-out services: less to do, more time for you.
Classic status
Silver status
Gold status
Platinum status
Diamond status
Free internet access worldwide
Platinum members enjoy free premium Wi-Fi in hotels that offer this service.
Classic status
Silver status
Gold status
Platinum status
- Premium Wi-Fi (if available at the hotel)
Diamond status
- Premium Wi-Fi (if available at the hotel)
Complimentary local phone calls
Local calls are complimentary for members at Fairmont and Swissôtel hotels. No service charges will apply to toll-free calls at Fairmont.
Classic status
Silver status
Gold status
Platinum status
Diamond status
Daily newspaper: digital or room delivery
Only at Swissôtel and Fairmont hotels
Digital or paper delivery of local or national newspaper is offered to all members at any Fairmont
Classic status
Silver status
Gold status
Platinum status
Diamond status
Health club and sports facilities
Complimentary access to the health club and sports facilities (if charged and available at the hotel).
Fairmont Fit is available to all ALL members and is complimentary for Silver, Gold and Platinum level members. There is a small service charge for Classic level members. Whether you’ve forgotten your fitness gear, prefer a lean carry-on to save time at the airport, or just want a private workout in your room, staying fit at Fairmont is just a phone call away. Fairmont Fit provides Reebok workout apparel, footwear, and a yoga mat with stretch band, all of which can be delivered directly to your room upon request.
Complimentary access to a BMW bike at Fairmont hotels: Stay fit while exploring your destination with access to BMW bikes available at select Fairmont locations.
Complimentary use of TaylorMade golf clubs at Fairmont hotels: All members can enjoy the use of the latest and greatest TaylorMade golf clubs (available at select hotels).
Classic status
Silver status
Gold status
Platinum status
Diamond status
Discount on hotel spa treatments and products
Escape to one of our 16 award-winning spas at Fairmont and receive 10% off treatments and products.
Gold and Platinum members are invited to experience natural vitality at one of Swissôtel's spa and sports facilities and receive 20% off treatments.
Gold status
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
Platinum status
- 10% discount at Raffles Spa treatments and at Thalassa sea & spa institutes
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
Diamond status
- 10% discount at Raffles Spa treatments and at Thalassa sea & spa institutes
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
Discount at hotel retail stores
Whether you're looking for a special gift or a little treat for yourself, the Fairmont Store just might have the answer. All members receive 10% at the Fairmont Store (located at the hotel).
Not valid on Fairmontstore.com.
Classic status
- 10% off in Fairmont hotel's retail stores
Silver status
- 10% off in Fairmont hotel's retail stores
Gold status
- 10% off in Fairmont hotel's retail stores
Platinum status
- 15% discount at Raffles retail stores
- 10% off in Fairmont hotel's retail stores
Diamond status
- 15% discount at Raffles retail stores
- 10% off in Fairmont hotel's retail stores
Priority Welcome
At Fairmont, Classic members can access the Priority Welcome private desk, regardless of whether they have completed their online check-in.
Classic status
- Only at Fairmont
Silver status
Gold status
Platinum status
Diamond status
Early check-in/late check-out
Upon request (subject to availability)
Silver status
- Late check-out
Gold status
- Early check-in or late check-out
Platinum status
- Early check-in and late check-out
Diamond status
- Early check-in and late check-out
Welcome drink
Enjoy one complimentary welcome drink per stay. Any consecutive stays (check-out and check-in on the same day) in the same hotel will be considered as one stay. Different beverages are offered, depending on the hotel brand. The voucher you receive from the hotel will list full details.
Available worldwide for you and registered guests staying in your room, except at hotels in France where the welcome drink is valid:
- for the cardholder only at Novotel, Mercure, ibis and ibis Styles properties
- for the cardholder and one registered guest at Sofitel, Pullman and MGallery by Sofitel
Silver status
Gold status
Platinum status
Diamond status
Turndown service
Members will receive a daily turndown service for the duration of their stay.
For Silver and Gold members: Only at MGallery, Sofitel Legend, SO Sofitel and Sofitel hotels
For Platinum: Only at Fairmont, MGallery, Sofitel Legend, SO Sofitel and Sofitel hotels
Gold status
Platinum status
Diamond status
Welcome gift
Except Adagio Access, ibis and ibis Styles
Gold status
Platinum status
Diamond status
Upgrade to the next room category
Subject to availability
To recognise your loyalty, we will upgrade you to the next room category, if available at the time of check-in, excluding villas, one-of-a-kind suites, speciality suites and presidential suites.
If not available, the hotel will seek to allocate you a better room in your current room category i.e. a higher floor, a more desirable view, a corner room or better amenities.
At Fairmont hotels, this upgrade is not applicable to the Fairmont Gold Floor. Raffles upgrades are up to the Junior Suite category.
This upgrade does not apply to hotels without different room types such as ibis, ibis Styles and Adagio Access brands.
Gold status
Platinum status
Diamond status
Complimentary breakfast
Enjoy complimentary breakfast at weekends when you book a stay through direct channels: all.accor.com, the Accor All app, our Call Centers or the hotel. Regular breakfast will be served free of charge to all guests staying in the member’s room (excluding room service and gratuities). Hotels that do not have a restaurant or only offer rates where breakfast is already included do not participate in this offer.
In Asia Pacific, enjoy complimentary breakfast throughout the week in hotels and resorts.
Hotels with an Executive Lounge offer breakfast to Platinum members and above in their Executive Lounge.
For hotels without an Executive Lounge, breakfast is available to Platinum members and above at the hotel's restaurant.
Access to Fairmont Hotels' Gold Lounge is not included.
Check the list of participating hotels here.
Platinum status
- Only in Asia-Pacific. Every day
Diamond status
- On weekends
Access to Executive Lounge
If available at the hotel, excluding Fairmont Gold
Enjoy complimentary access to the Executive Lounge, if available at the hotel. View the list.
Available for you and registered guests staying in your room.
Not applicable to the Fairmont Gold Lounge.
Platinum status
Diamond status
Complimentary soft drinks from the minibar
Only at MGallery hotels throughout the stay
Platinum status
Diamond status
Ironing service
Only at Pullman hotels - one piece per stay
Platinum status
Diamond status
Benefits in the hotels' restaurants and bars
10% discount at Mercure restaurants (if the member is staying at the hotel)
Priority reservations at Raffles restaurants with 24hrs notice.
Valid during member's stay for a maximum of four people, not including breakfast. Not available in France, Italy, Spain, Portugal and Asia Pacific.
Platinum status
Diamond status
Dining & Spa Rewards
*coming in 2020. Stay tuned!
4 vouchers worth €25 each credited to your account, to treat yourself to a meal or relaxing spa treatment (depending on hotel facilities). Vouchers may be used even when you are not staying at the hotel and shall be redeemed at the reception desk.
Limited to 2 vouchers per visit/stay.
Diamond status
Advance access to pre-sales tickets at the Accor Arena in Paris
Early-bird tickets
Access to Accor lounge bar
Book the best seat
Classic status
Silver status
Gold status
Platinum status
Diamond status
Classic status
Silver status
Gold status
Platinum status
Diamond status
Preferential rates at more than 1,000 airport lounges worldwide
Preferential rates at more than 1,000 airport lounges worldwide
As a ALL member, enjoy a discount of up to 15% (percentage varies according to your ALL status). Plus earn up to 1,500 Rewards points.
Classic status
- 10% discount with our partner
Silver status
- 13% discount with our partner
Gold status
- 14% discount with our partner
Platinum status
- 15% discount with our partner
Diamond status
- 15% discount with our partner
Free hand luggage service with our partner
Whether you're travelling with excess luggage, bikes, golf clubs, skis or snowboards, Luggage Free will handle the heavy lifting so you can travel with ease!
As a ALL member, benefit from a discount on your first order and up to 11% off on following shipments (percentage varies according to your ALL status). Plus earn three Rewards points per euro spent.
Classic status
- $25 discount on your first order
- Complimentary insurance coverage
Silver status
- $50 discount on your first order
- 6% discount for following orders
- Complimentary insurance coverage
Gold status
- $75 discount on your first order
- 8.5% discount for following orders
- Complimentary insurance coverage
Platinum status
- $100 discount on your first order
- 11% discount for following orders
- Complimentary insurance coverage
- Service upgrade
Diamond status
- $100 discount on your first order
- 11% discount for following orders
- Complimentary insurance coverage
- Service upgrade
Other partner advantages
Discover all your options and exclusive benefits with our lifestyle and travel partners: air-miles transfers from airline partners, discounts, offers and many, many more.
Classic status
Silver status
Gold status
Platinum status
Diamond status
Gift the person of your choice with a higher Status
Gift another ALL member with a higher status so they can enjoy all the benefits of this status.
Valid for the same period as your current status. The sooner you share, the more they enjoy!
You may gift a status directly through your account.
Transfer Rewards points to the person of your choice
Got points to spare? Give Rewards points as a gift to up to 5 ALL members of your choice.
Limited to 12 transfers per year.
Transfers may only be made via your Personal Assistant.
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