Classic
On joining the programme
Silver
From 10 nights or €800 in eligible expenses
(equating to 2,000 Status points)*
Gold
From 30 nights or €2,800 in eligible expenses
(equating to 7,000 Status points)*
Platinum
From 60 nights or €5,600 in eligible expenses
(equating to 14,000 Status points)*
Benefits during booking
Advance access to private sales on all.accor.com
Guaranteed room
-
- Priority waiting list only for Swissôtel properties
- Up to three days before arrival
- Up to two days before arrival
Benefits during your stay
Online check-in, fast check-out
Free internet access worldwide
- Premium Wi-Fi (if available at the hotel)
Complimentary local phone calls
Daily newspaper: digital or room delivery
Health club and sports facilities
Discount on hotel spa treatments and products
- 10% off Willow stream spa treatments and products at Fairmont hotels
- 10% off Willow stream spa treatments and products at Fairmont hotels
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
- 10% discount at Raffles Spa treatments and at Thalassa sea & spa institutes
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
Discount at hotel retail stores
- 10% off in Fairmont hotel's retail stores
- 10% off in Fairmont hotel's retail stores
- 10% off in Fairmont hotel's retail stores
- 15% discount at Raffles retail stores
- 10% off in Fairmont hotel's retail stores
Priority Welcome
- Only at Fairmont
Early check-in/late check-out
Upon request (subject to availability)
-
- Late check-out
- Early check-in or late check-out
- Early check-in and late check-out
Welcome drink
-
Turndown service
-
-
Welcome gift
-
-
Upgrade to the next room category
Subject to availability
-
-
Access to Executive Lounge
If available at the hotel, excluding Fairmont Gold
-
-
-
Complimentary soft drinks from the minibar
-
-
-
Ironing service
-
-
-
Benefits in the hotels' restaurants and bars
-
-
-
Check out the benefitsStaying at a Resort hotel in Asia or Oceania?
Check out the additional benefits you can also enjoy through the MyResorts programme!
Other benefits
Advance access to pre-sales tickets at the Accor Arena in Paris
Rental car services
Preferential rates at more than 1,000 airport lounges worldwide
- 10% discount with our partner
- 13% discount with our partner
- 14% discount with our partner
- 15% discount with our partner
Free hand luggage service with our partner
- $25 discount on your first order
- Complimentary insurance coverage
- $50 discount on your first order
- 6% discount for following orders
- Complimentary insurance coverage
- $75 discount on your first order
- 8.5% discount for following orders
- Complimentary insurance coverage
- $100 discount on your first order
- 11% discount for following orders
- Complimentary insurance coverage
- Service upgrade
Other partner advantages
*Based on the Status points scale that applies for each euro spent during an eligible stay with a participating brand (excluding Mama Shelter, Adagio, Adagio Access, ibis and ibis Styles). €10 in eligible expenses = 25 Status points. To see the points scales used for other brands, click here
X
ALL customer care
HAVE A QUESTION? A dedicated support area and customer care are here to help.
Members' rate: up to 10% extra off
Get an additional 5-10% off the price of your room simply by booking via all.accor.com or the Accor App. The discount is valid all year round for new and existing ALL members on the public rate offered at participating hotels. For the list of participating hotels, please click here.
Classic status
Silver status
Gold status
Platinum status
Advance access to private sales on all.accor.com
Enjoy exclusive rates 48 hours before everyone else, twice a year.
Classic status
Silver status
Gold status
Platinum status
Guaranteed room
Except for Thalassa sea & spa hotels, Adagio and Adagio Access, for resort hotels, the room availability guarantee is only applicable to stays with a minimum of seven nights. View dates which are not covered by the availability guarantee. Silver members benefit from priority waiting list status at Swissôtel properties when their preferred booking date is full.
Silver status
- Priority waiting list only for Swissôtel properties
Gold status
- Up to three days before arrival
Platinum status
- Up to two days before arrival
Online check-in, fast check-out
Online check-in/fast check-out services: less to do, more time for you.
Classic status
Silver status
Gold status
Platinum status
Free internet access worldwide
Platinum members enjoy free premium Wi-Fi in hotels that offer this service.
Classic status
Silver status
Gold status
Platinum status
- Premium Wi-Fi (if available at the hotel)
Complimentary local phone calls
Local calls are complimentary for members at Fairmont and Swissôtel hotels. No service charges will apply to toll-free calls at Fairmont.
Classic status
Silver status
Gold status
Platinum status
Daily newspaper: digital or room delivery
Only at Swissôtel and Fairmont hotels
Digital or paper delivery of local or national newspaper is offered to all members at any Fairmont
Classic status
Silver status
Gold status
Platinum status
Health club and sports facilities
Complimentary access to the health club and sports facilities (if charged and available at the hotel).
Fairmont Fit is available to all ALL members and is complimentary for Silver, Gold and Platinum level members. There is a small service charge for Classic level members. Whether you’ve forgotten your fitness gear, prefer a lean carry-on to save time at the airport, or just want a private workout in your room, staying fit at Fairmont is just a phone call away. Fairmont Fit provides Reebok workout apparel, footwear, and a yoga mat with stretch band, all of which can be delivered directly to your room upon request.
Complimentary access to a BMW bike at Fairmont hotels: Stay fit while exploring your destination with access to BMW bikes available at select Fairmont locations.
Complimentary use of TaylorMade golf clubs at Fairmont hotels: All members can enjoy the use of the latest and greatest TaylorMade golf clubs (available at select hotels).
Classic status
Silver status
Gold status
Platinum status
Discount on hotel spa treatments and products
Escape to one of our 16 award-winning spas at Fairmont and receive 10% off treatments and products.
Gold and Platinum members are invited to experience natural vitality at one of Swissôtel's spa and sports facilities and receive 20% off treatments.
Gold status
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
Platinum status
- 10% discount at Raffles Spa treatments and at Thalassa sea & spa institutes
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
Discount at hotel retail stores
Whether you're looking for a special gift or a little treat for yourself, the Fairmont Store just might have the answer. All members receive 10% at the Fairmont Store (located at the hotel).
Not valid on Fairmontstore.com.
Classic status
- 10% off in Fairmont hotel's retail stores
Silver status
- 10% off in Fairmont hotel's retail stores
Gold status
- 10% off in Fairmont hotel's retail stores
Platinum status
- 15% discount at Raffles retail stores
- 10% off in Fairmont hotel's retail stores
Priority Welcome
At Fairmont, Classic members can access the Priority Welcome private desk, regardless of whether they have completed their online check-in.
Classic status
- Only at Fairmont
Silver status
Gold status
Platinum status
Early check-in/late check-out
Upon request (subject to availability)
Silver status
- Late check-out
Gold status
- Early check-in or late check-out
Platinum status
- Early check-in and late check-out
Welcome drink
Enjoy one complimentary welcome drink per stay. Any consecutive stays (check-out and check-in on the same day) in the same hotel will be considered as one stay. Different beverages are offered, depending on the hotel brand. The voucher you receive from the hotel will list full details.
Available worldwide for you and registered guests staying in your room, except at hotels in France where the welcome drink is valid:
- for the cardholder only at Novotel, Mercure, ibis and ibis Styles properties
- for the cardholder and one registered guest at Sofitel, Pullman and MGallery by Sofitel
Silver status
Gold status
Platinum status
Turndown service
Members will receive a daily turndown service for the duration of their stay.
For Silver and Gold members: Only at MGallery, Sofitel Legend, SO Sofitel and Sofitel hotels
For Platinum: Only at Fairmont, MGallery, Sofitel Legend, SO Sofitel and Sofitel hotels
Gold status
Platinum status
Welcome gift
Except Adagio Access, ibis and ibis Styles
Gold status
Platinum status
Upgrade to the next room category
Subject to availability
To recognise your loyalty, we will upgrade you to the next room category, if available at the time of check-in, excluding villas, one-of-a-kind suites, speciality suites and presidential suites.
If not available, the hotel will seek to allocate you a better room in your current room category i.e. a higher floor, a more desirable view, a corner room or better amenities.
At Fairmont hotels, this upgrade is not applicable to the Fairmont Gold Floor. Raffles upgrades are up to the Junior Suite category.
This upgrade does not apply to hotels without different room types such as ibis, ibis Styles and Adagio Access brands.
Gold status
Platinum status
Access to Executive Lounge
If available at the hotel, excluding Fairmont Gold
Enjoy complimentary access to the Executive Lounge, if available at the hotel. View the list.
Available for you and registered guests staying in your room.
Not applicable to the Fairmont Gold Lounge.
Platinum status
Complimentary soft drinks from the minibar
Only at MGallery hotels throughout the stay
Platinum status
Ironing service
Only at Pullman hotels - one piece per stay
Platinum status
Benefits in the hotels' restaurants and bars
10% discount at Mercure restaurants (if the member is staying at the hotel)
Priority reservations at Raffles restaurants with 24hrs notice.
Valid during member's stay for a maximum of four people, not including breakfast. Not available in France, Italy, Spain, Portugal and Asia Pacific.
Platinum status
Advance access to pre-sales tickets at the Accor Arena in Paris
Early-bird tickets
Access to Accor lounge bar
Book the best seat
Classic status
Silver status
Gold status
Platinum status
Classic status
Silver status
Gold status
Platinum status
Preferential rates at more than 1,000 airport lounges worldwide
Preferential rates at more than 1,000 airport lounges worldwide
As a ALL member, enjoy a discount of up to 15% (percentage varies according to your ALL status). Plus earn up to 1,500 Rewards points.
Classic status
- 10% discount with our partner
Silver status
- 13% discount with our partner
Gold status
- 14% discount with our partner
Platinum status
- 15% discount with our partner
Free hand luggage service with our partner
Whether you're travelling with excess luggage, bikes, golf clubs, skis or snowboards, Luggage Free will handle the heavy lifting so you can travel with ease!
As a ALL member, benefit from a discount on your first order and up to 11% off on following shipments (percentage varies according to your ALL status). Plus earn three Rewards points per euro spent.
Classic status
- $25 discount on your first order
- Complimentary insurance coverage
Silver status
- $50 discount on your first order
- 6% discount for following orders
- Complimentary insurance coverage
Gold status
- $75 discount on your first order
- 8.5% discount for following orders
- Complimentary insurance coverage
Platinum status
- $100 discount on your first order
- 11% discount for following orders
- Complimentary insurance coverage
- Service upgrade
Other partner advantages
Discover all your options and exclusive benefits with our lifestyle and travel partners: air-miles transfers from airline partners, discounts, offers and many, many more.
Classic status
Silver status
Gold status
Platinum status
Previous
X
Next