Benefits during booking
Member rates: discounts in more than 3,000 hotels starting with your first reservation.
Advance access to private sales on all.accor.com
Guaranteed room availability
- Priority waiting list only for Swissôtel properties
- Up to three days before arrival
- Up to two days before arrival
- Up to two days before arrival
Suite Night Upgrade
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A Personal Assistant with concierge services, available 24/7
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Benefits during your stay
Online check-in, fast check-out
Free internet access worldwide
- Premium Wi-Fi (if available at the hotel)
- Premium Wi-Fi (if available at the hotel)
Complimentary local phone calls
Daily newspaper
Health Club & Sports facilities
Discounts on hotel spa treatments & products
- 10% off Willow stream spa treatments and products at Fairmont hotels
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
- 10% discount at Raffles Spa treatments and at Thalassa sea & spa institutes
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
- 10% discount at Raffles Spa treatments and at Thalassa sea & spa institutes
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
Discount at hotel retail stores
- 10% off in Fairmont hotel's retail stores
- 10% off in Fairmont hotel's retail stores
- 10% off in Fairmont hotels' retail stores
- 10% off in Raffles retail stores
- 10% off in Fairmont hotels' retail stores
- 10% off in Raffles retail stores
Priority Welcome
Early check-in/late check-out
Upon request (subject to availability)
- Late check-out
- Early check-in or late check-out
- Early check-in and late check-out
- Early check-in and late check-out
Welcome drink
Turndown service
Welcome amenity
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Upgrade to the next room category
Subject to availability
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Complimentary breakfast
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- Every day in Asia Pacific only
- On weekends worldwide & every day in Asia Pacific only
Access to Executive Lounge
If available at the hotel, excluding Fairmont Gold
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Complimentary soft drinks from the minibar
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Ironing service
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Benefits in the hotels' restaurants and bars
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Dining & Spa Rewards
This benefit will be available in the course of year 2021.
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Check out the benefitsStaying at a Resort hotel in Asia or Oceania?
Check out the additional benefits you can also enjoy through the MyResorts programme!
Other benefits
Advance access to pre-sales tickets at the Accor Arena in Paris
Rental car services
Preferential rates at more than 1,000 airport lounges worldwide
- 13% discount with our partner
- 14% discount with our partner
- 15% discount with our partner
- 15% discount with our partner
Free hand luggage service with our partner
- $50 discount on your first order
- 6% discount for following orders
- Complimentary insurance coverage
- $75 discount on your first order
- 8.5% discount for following orders
- Complimentary insurance coverage
- $100 discount on your first order
- 11% discount for following orders
- Complimentary insurance coverage
- Service upgrade
- $100 discount on your first order
- 11% discount for following orders
- Complimentary insurance coverage
- Service upgrade
Other partner advantages
Transfer Rewards points to the person of your choice
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*Based on the Status points scale that applies for each euro spent during an eligible stay with a participating brand (excluding Mama Shelter, Adagio, Adagio Access, ibis and ibis Styles). €10 in eligible expenses = 25 Status points. To see the points scales used for other brands, click here
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ALL customer care
HAVE A QUESTION? A dedicated support area and customer care are here to help.
Member rates: discounts in more than 3,000 hotels starting with your first reservation.
As of your first reservation, receive a discount of 2% to 10% off the public rate of your room by booking via our sites and our application, please click here to find out the list of participating hotels.
Classic status
Silver status
Gold status
Platinum status
Diamond status
Advance access to private sales on all.accor.com
Enjoy exclusive rates 48 hours before everyone else, twice a year.
Classic status
Silver status
Gold status
Platinum status
Diamond status
Guaranteed room availability
Does not apply to Adagio and Adagio Access.
For resort hotels and at Thalassa sea & spa, guaranteed room availability is only applicable to stays of at least 7 nights.
View dates that are not covered by guaranteed room availability.
Silver members benefit from priority waitlist at Swissôtel when their preferred booking date is full.
Silver status
- Priority waiting list only for Swissôtel properties
Gold status
- Up to three days before arrival
Platinum status
- Up to two days before arrival
Diamond status
- Up to two days before arrival
Suite Night Upgrade
Be elite. Get a guaranteed upgrade to a suite for one night with the Suite Night Upgrade. Get two Suite Night Upgrades as soon as you reach Platinum status, and earn even more with your Status points. The more you stay, the more you earn.
Platinum status
Diamond status
A Personal Assistant with concierge services, available 24/7
Enjoy the services of a Personal Assistant, 24 hours a day, 7 days a week, at home or away. You will benefit from a single point of contact for all your travel needs and much more. Whether you require a new reservation, assistance with a stay or concierge services, you can reach a Personal Assistant on a private number and e-mail address. Ask for anything, any time.
Online check-in, fast check-out
Online check-in/fast check-out services: less to do, more time for you.
Classic status
Silver status
Gold status
Platinum status
Diamond status
Free internet access worldwide
Platinum members enjoy free premium Wi-Fi in hotels that offer this service.
Classic status
Silver status
Gold status
Platinum status
- Premium Wi-Fi (if available at the hotel)
Diamond status
- Premium Wi-Fi (if available at the hotel)
Complimentary local phone calls
Local calls are complimentary for members at Fairmont and Swissôtel hotels. No service charges will apply to toll-free calls at Fairmont.
Classic status
Silver status
Gold status
Platinum status
Diamond status
Daily newspaper
Only at Swissôtel & Fairmont hotels.
Digital or paper delivery of a local or national newspaper is offered to members of ALL at any Fairmont or Swissôtel hotel.
Classic status
Silver status
Gold status
Platinum status
Diamond status
Health Club & Sports facilities
Complimentary access to the health club & sport facilities (if charged and existing at the hotel).
Fit Gear is available to all members of ALL at Fairmont hotels and is complimentary for Silver, Gold, Platinum and Diamond level members. There is a small service charge for Classic level members. Whether you’ve forgotten your fitness gear, prefer a lean carry-on to save time at the airport, or just want a private workout in your room, staying fit at Fairmont is just a phone call away. Fairmont's Fit Gear provides Reebok workout apparel, footwear, and a yoga mat with stretch band, all which can be delivered directly to your room upon request.
Complimentary access to BMW bike at Fairmont hotels: stay fit while exploring your destination with access to BMW bikes available at select Fairmont locations.
Classic status
Silver status
Gold status
Platinum status
Diamond status
Discounts on hotel spa treatments & products
Escape to one of Fairmont’s award-winning spas and receive 10% off treatments and products at Fairmont.
Gold members and above are invited to experience vitality at one of Swissôtel’s spa and sports facilities, with 20% off treatments.
Platinum members and above can enjoy a uniquely invigorating experience at Raffles spas and Thalassa sea & spa institutes, with 10% off treatments.
Please note that this discount is only available in spas owned and managed by the hotels.
Gold status
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
Platinum status
- 10% discount at Raffles Spa treatments and at Thalassa sea & spa institutes
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
Diamond status
- 10% discount at Raffles Spa treatments and at Thalassa sea & spa institutes
- 20% discount only at Swissôtel properties
- 10% off Willow stream spa treatments and products at Fairmont hotels
Discount at hotel retail stores
Whether you’re looking for a special gift or a little treat for yourself, the Fairmont or Raffles stores might just have the answer.
Not valid at Fairmontstore.com
Classic status
- 10% off in Fairmont hotel's retail stores
Silver status
- 10% off in Fairmont hotel's retail stores
Gold status
- 10% off in Fairmont hotel's retail stores
Platinum status
- 10% off in Fairmont hotels' retail stores
- 10% off in Raffles retail stores
Diamond status
- 10% off in Fairmont hotels' retail stores
- 10% off in Raffles retail stores
Priority Welcome
At Fairmont, Classic members can access the Priority Welcome private desk, regardless of whether they have completed their online check-in.
Classic status
- Only at Fairmont
Silver status
Gold status
Platinum status
Diamond status
Early check-in/late check-out
Upon request (subject to availability)
Silver status
- Late check-out
Gold status
- Early check-in or late check-out
Platinum status
- Early check-in and late check-out
Diamond status
- Early check-in and late check-out
Welcome drink
Enjoy one complimentary welcome drink per stay.
Any consecutive stays (check-out and check-in on the same day) in the same hotel will be considered as one stay.
Different beverages are offered, depending on the hotel brand (further details at the hotel).
Silver status
Gold status
Platinum status
Diamond status
Turndown service
Members will receive daily turndown service for the duration of their stay.
For Silver & Gold members: at MGallery.
For Platinum & Diamond members: at Sofitel Legend, Fairmont, SO/, Sofitel and MGallery.
Silver status
Gold status
Platinum status
Diamond status
Welcome amenity
Except BreakFree, ibis, ibis Styles, Adagio Access, greet, JO&JOE.
Gold status
Platinum status
Diamond status
Upgrade to the next room category
Subject to availability
To recognise your loyalty, we will upgrade you to the next room category, if available at the time of check-in, excluding villas, one of a kind suites, specialty suites and presidential suites.
If not available, the hotel will seek to allocate you a better room in your current room category i.e. a higher floor, more desirable view, corner room or better amenities.
At Fairmont hotels, upgrade is not applicable to the Fairmont Gold Floor. Raffles upgrades are up to the Junior Suite category.
This upgrade does not apply to ibis, ibis Styles, Adagio Access brands or any hotel without different room types.
Gold status
Platinum status
Diamond status
Complimentary breakfast
Enjoy complimentary breakfast at weekends when you book a stay through direct channels: all.accor.com, the Accor All app, our Call Centers or the hotel. Regular breakfast will be served free of charge to all guests staying in the member’s room (excluding room service and gratuities). Hotels that do not have a restaurant or only offer rates where breakfast is already included do not participate in this offer. In Asia Pacific, enjoy complimentary breakfast throughout the week in hotels and resorts. Hotels with an Executive Lounge offer breakfast to Platinum members and above in their Executive Lounge. For hotels without an Executive Lounge, breakfast is available to Platinum members and above at the hotel's restaurant. Access to Fairmont Hotels' Gold Lounge is not included. Check the list of participating hotels here.
Platinum status
- Every day in Asia Pacific only
Diamond status
- On weekends worldwide & every day in Asia Pacific only
Access to Executive Lounge
If available at the hotel, excluding Fairmont Gold
Enjoy complimentary access to the Executive Lounge, if available at the hotel. View the list.
Available for you and registered guests staying in your room.
Not applicable to the Fairmont Gold Lounge.
Platinum status
Diamond status
Complimentary soft drinks from the minibar
Only at MGallery hotels throughout the stay
Platinum status
Diamond status
Ironing service
Only at Pullman hotels - one piece per stay
Platinum status
Diamond status
Benefits in the hotels' restaurants and bars
10% discount at Mercure restaurants (if the member is staying at the hotel)
Priority reservations at Raffles restaurants with 24hrs notice.
Valid during member's stay for a maximum of four people, not including breakfast. Not available in France, Italy, Spain, Portugal and Asia Pacific.
Platinum status
Diamond status
Dining & Spa Rewards
This benefit will be available in the course of year 2021.
4 vouchers worth €25 each credited to your account, to treat yourself to a meal or relaxing spa treatment (depending on hotel facilities). Vouchers may be used even when you are not staying at the hotel and shall be redeemed at the reception desk. Limited to 2 vouchers per visit/stay.
Diamond status
Advance access to pre-sales tickets at the Accor Arena in Paris
Early-bird tickets
Access to Accor lounge bar
Book the best seat
Classic status
Silver status
Gold status
Platinum status
Diamond status
Classic status
Silver status
Gold status
Platinum status
Diamond status
Preferential rates at more than 1,000 airport lounges worldwide
Preferential rates at more than 1,000 airport lounges worldwide
As a ALL member, enjoy a discount of up to 15% (percentage varies according to your ALL status). Plus earn up to 1,500 Rewards points.
Classic status
- 10% discount with our partner
Silver status
- 13% discount with our partner
Gold status
- 14% discount with our partner
Platinum status
- 15% discount with our partner
Diamond status
- 15% discount with our partner
Free hand luggage service with our partner
Whether you're travelling with excess luggage, bikes, golf clubs, skis or snowboards, Luggage Free will handle the heavy lifting so you can travel with ease!
As a ALL member, benefit from a discount on your first order and up to 11% off on following shipments (percentage varies according to your ALL status). Plus earn three Rewards points per euro spent.
Classic status
- $25 discount on your first order
- Complimentary insurance coverage
Silver status
- $50 discount on your first order
- 6% discount for following orders
- Complimentary insurance coverage
Gold status
- $75 discount on your first order
- 8.5% discount for following orders
- Complimentary insurance coverage
Platinum status
- $100 discount on your first order
- 11% discount for following orders
- Complimentary insurance coverage
- Service upgrade
Diamond status
- $100 discount on your first order
- 11% discount for following orders
- Complimentary insurance coverage
- Service upgrade
Other partner advantages
Discover all your options and exclusive benefits with our lifestyle and travel partners: air-miles transfers from airline partners, discounts, offers and many, many more.
Classic status
Silver status
Gold status
Platinum status
Diamond status
Gift the person of your choice with a higher Status
Transfer Rewards points to the person of your choice
Got points to spare? Give Rewards points as a gift to up to 5 ALL members of your choice. Limited to 12 transfers per year. Transfers may only be made via your Personal Assistant.
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