
Upgrade to the next room category
Subject to availability
To recognise your loyalty, we will upgrade you to the next room category, if available at the time of check-in, excluding villas, one of a kind suites, specialty suites and presidential suites.
If not available, the hotel will seek to allocate you a better room in your current room category i.e. a higher floor, more desirable view, corner room or better amenities.
At Fairmont hotels, upgrade is not applicable to the Fairmont Gold Floor. Raffles upgrades are up to the Junior Suite category.
This upgrade does not apply to ibis, ibis Styles, Adagio Access brands or any hotel without different room types.