More benefits with each status level

From your first reservation, get up to 10% off when booking on all.com or the Accor ALL mobile application.

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Less to do, more time for you.

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Complimentary Wi-Fi in our hotels worldwide.
Platinum members and above enjoy premium Wi-Fi in hotels that offer this service.

Enjoy exclusive rates 48 hours before everyone else, twice a year.

Receive complimentary access to the health club & sport facilities (if fees apply and available at the hotel).

Have a question? A dedicated support line and our customer care team are here to help.

Assistance

Enjoy exclusive benefits with our lifestyle and travel partners: points transfer from airline partners, special offers and much more.

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When checking-in, enjoy priority access at our dedicated members' reception desk.

Enjoy one complimentary welcome drink per stay.
Any consecutive stays (check-out and check-in on the same day) in the same hotel will be considered as one stay.
Different beverages are offered, depending on the hotel brand (further details at the hotel).

To make your stay more pleasant, you can arrive early/leave later.
Upon request (subject to availability).

If your preferred hotel is sold out, we will make a room available for you. You can benefit from guaranteed availability for bookings made up to three days in advance for Gold members, and up to two days in advance for Platinum and above.
Not applicable at Adagio and Adagio Access. For resort hotels and at Thalassa sea & spa, guaranteed room availability is only applicable to stays of at least seven nights.

View dates that are not covered by guaranteed room availability.

Receive an upgrade to the next room category, if available at time of check-in. Excludes villas, one-of-a-kind suites, speciality suites and presidential suites.
If unavailable, the hotel will seek to allocate you an enhanced room in your current room category i.e. a higher floor, more desirable view, corner room or better amenities.
At Fairmont, an upgrade is not applicable to Fairmont Gold Floor. Raffles upgrades are available up to the Junior Suite category. This upgrade does not apply to ibis, ibis budget, ibis Styles, Adagio Access brands or any hotel which does not have varying room types.

Except BreakFree, ibis, ibis budget, ibis Styles, Adagio Access, greet, JO&JOE.

For non-urgent medical needs, you can avail of a free teleconsultation with a doctor from your hotel room, thanks to our partnership with AXA in participating hotels. The hotel reception will organise your teleconsultation.

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Receive a guaranteed upgrade to a suite for one night with a Suite Night Upgrade certificate. Earn two Suite Night Upgrade certificates as soon as you reach Platinum status, and obtain additional certificates with every 4,000 Status points earned. The more you stay, the more you earn.

Find out more about Suite Night Upgrades.

Enjoy complimentary access to the Executive Lounge, if available at the hotel.
Available for you and registered guests staying in your room.
Not applicable to the Fairmont Gold Lounge.

View the list of hotels with an executive lounge

10 rewards worth €10 each are credited to your account once you've accrued 26,000 Status points during a calendar year. Treat yourself to a meal or relaxing spa treatment (depending on hotel facilities). Rewards can be used if you are staying at the hotel and shall be redeemed at the reception desk.

Find out more about this benefit

Gift the person of your choice with a higher Status.

Enjoy the services of a Personal Assistant, 24 hours a day, 7 days a week, at home or away. A single point of contact for all your travel needs and much more. Whether it's for a new reservation, assistance with a stay or concierge services, you can reach a personal assistant on a private number and e-mail address. Ask for anything, any time.

Contact your Personal Assistant

Have some spare points? Gift Reward points to five ALL members of your choice. Limited to 12 transfers per year. Transfers may only be made via your Personal Assistant.