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Mercure Norwich Hotel 4 stars

Customer review rating 3.9/5 1,847 reviews

ALLSAFE approved hotel

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Room 1

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Mercure Norwich Hotel
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+ 15 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • NORWICH INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA norwich
united kingdom

Tel: +4401603294330

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    NORWICH INTL At 2.57km / 1.6 miles - Shuttle free

  • By train

    NORWICH At 5.15km / 3.2 miles

GPS :52.653127, 1.266738

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic Room with 1 king size bed and 1 sofaNon contractual photo

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CLUB BAR

Non contractual photo

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 307 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Norwich Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,847 reviews

tripadvisor

TripAdvisor Rating 3.5/5

856 reviews

.Pleasant but.....

Customer review rating 4.0/5

Tony Business - 01/05/2021 Confirmed reviews ALL

Staff very welcoming and polite I am member so lovely upgrade surprisingly good dinner the only very real disappointment was breakfast I have stayed in many hotels during lockdown and was the worst breakfast I do appreciate the challenge but a bag hanging on the door with my order form. Cross next to apple juice no orange juice offered. Cross next to the flavour of tub of add water porridge did get alternative flavour........ but no spoon to eat it with and two bits of fruit there are loads of Pre packed options available I am told all the chefs had been laid off ..... poor excuse other hotels have provided full cooked breakfast or at least fuller cold one.

Run down hotel, miss sold online, overpriced

Customer review rating 2.0/5

Gav Business - 30/04/2021 Confirmed reviews ALL

Dated rooms and location is reasonable and staff are ok.

Well located

Customer review rating 1.5/5

Murdo M. Business - 29/04/2021 Confirmed reviews ALL

Not very clean curtains and bathroom tiles dirty One towel between two the other room had one coffee sachet Would not supply a cooked breakfast

Very well located

Customer review rating 5.0/5

Jason Business - 26/04/2021 Confirmed reviews ALL

Excellent as always .extremely helpful staff .nothing is too much

Great Service

Customer review rating 5.0/5

Chris Business - 22/04/2021 Confirmed reviews ALL

Perfect as usual

Well organised

Customer review rating 5.0/5

Steve S. Business - 15/04/2021 Confirmed reviews ALL

A great hotel and a fab room, stay in room 105 if you can, it is a suite and it is amazing! Easy to find, car park is large, reception is very well organised, had room card ready, check in took about 30 seconds. A great well organised place

very average

TripAdvisor rating 3.0/5

Q7797FSmike Business - 08/04/2021 TripAdvisor review

A very tired hotel in need of updating and not the most friendly reception staff. Good free car parking and a decent location in the city. Evening meals were good but breakfast was very poor. Pricey compared to other secure Hotels.

Another great stay

Customer review rating 5.0/5

J Business - 03/04/2021 Confirmed reviews ALL

Another great stay at the Mercure Norwich. Room 34 was perfect. Hotel staff very helpful and friendly.

Dear James A., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful Break

Customer review rating 4.5/5

Colin Business - 19/03/2021 Confirmed reviews ALL

I would like to thank the staff for the way that they made our stay very enjoyable.

Dear Colin W., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No sleep, dated

Customer review rating 1.5/5

Anonymous Business - 19/03/2021 Confirmed reviews ALL

Neither of us slept from an ongoing buzz and drip from the window - rooms were extremely dated carpets worn then, marks on the bedding and towels, worn and ripped furniture. Daylight robbery what the hotel is charging for the stay and for its meals extremely disappointed we shall not be staying again, worst Mercure I've stayed in

Dear Jenna C., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Exactly what I needed

Customer review rating 5.0/5

Chris Business - 12/03/2021 Confirmed reviews ALL

Very quick and efficient service throughout

Dear Chris H., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

As always outstanding and very helpful

Customer review rating 5.0/5

James Business - 03/03/2021 Confirmed reviews ALL

Staff very helpful catering every need during these strange times

Dear James A., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ideal location.

Customer review rating 5.0/5

Barrie W. Business - 19/02/2021 Confirmed reviews ALL

Always clean and comfortable. The staff are extremely helpful and friendly.

Dear Barrie W., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Noise in most rooms with doors slamming

TripAdvisor rating 3.0/5

jacksod2 Business - 30/01/2021 TripAdvisor review

This room was booked by my company so I didn’t have any choice but to stay here I have been told some of the rooms are very nice but some of the rooms have got black mild on the curtains and on the walls around the windows the carpets are thread bear in some rooms I have stayed in but room 22 is probably the best room I have stayed in over the past 18 months and I stay there for 6 months of the year but if I had to pay for my accommodation I would not stay there.

Good Stay

Customer review rating 4.0/5

Chris Business - 20/01/2021 Confirmed reviews ALL

Well managed and safe.

Dear Chris C., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Work stay

Customer review rating 4.5/5

David Business - 16/01/2021 Confirmed reviews ALL

Norwich Mercure is home for offshore workforce. The staff do a great job considering the rules and regulations for pandemic.

Dear David W., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Location

Customer review rating 5.0/5

Chris Business - 12/01/2021 Confirmed reviews ALL

Friendly Staff and felt safe in these difficult times.

Dear Chris W., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Close to my place for work.

Customer review rating 3.5/5

Ralph Business - 24/12/2020 Confirmed reviews ALL

1 night stay. Good checking in and out. Meal served to my room in a timely manner as was my bagged breakfast the next morning.

Dear Ralph S., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Gt Couples - 20/12/2020 Confirmed reviews ALL

A very pleasant stay in a nice hotel

Dear Glenda T., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good for work

Customer review rating 4.0/5

Chris Business - 08/12/2020 Confirmed reviews ALL

Safe and clean

Dear Chris C., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews

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