Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 472 reviews

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Mercure Norwich Hotel - Image 1
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Mercure Norwich Hotel - Image 3
Mercure Norwich Hotel - Image 4
121 131 Boundary Road, NR3 2BA NORWICH, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

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Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  472 reviews

Customer review rating 2.5/5

Dean S. Families - Confirmed reviews ALL

Booked a standard room, and as a Platinum member was upgraded to what they class as a privilege room, but it was a standard queen-size room, it had no real privileges at all, mini bar was not on or stocked. it was questioned to staff and we were informed that Mercure Norwich is a franchise only and not owned by Accor etc, so it is there discretion on what they provide for their customers. It was not a nice experience this time but the room was acceptable for the 10hours that we only had there. Better placement and understanding Customers award profile to given better options or services.

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Stuart Collins General Manager

Customer review rating 4.0/5

Archimedes V. Business - Confirmed reviews ALL

Very good experience, only just to improve dated reception area , flooring carpets

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 2.0/5

Robert L. Solo - Confirmed reviews ALL

Reception and bar staff , great service. The dinner I ordered was poor. Thin soup and a cheap lasagne . It was not the standard I have had before. Noise of housekeeping in the morning broke my sleep , two times.

Dear Robert, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Stuart Collins General Manager

Customer review rating 5.0/5

Jeremy T. Business - Confirmed reviews ALL

Had a very pleasant stay, nice clean room with comfortable bed.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 4.0/5

Richard B. Business - Confirmed reviews ALL

Stayed over the night before a work trip. Hotel from reception, room and bar all very clean and tidy. All staff members very helpful - a nice stay

Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins

Other web-users rate our hotel

  • 162 reviews 8.9/10 Location
  • 442 reviews 8.1/10 Room
  • 545 reviews 9.6/10 Service
  • 10 reviews 6.5/10 WiFi
  • 201 reviews 9.3/10 Breakfast
  • 195 reviews 8.9/10 Comfort
  • 183 reviews 7.8/10 Cleanliness
  • 115 reviews 4.6/10 Vibe

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