Mercure Norwich Hotel 4 stars

Perfect as always

Very Disappointing, bought this as a gift for my partner from 'Buy A Gift 'an overnight stay including evening meal and breakfast. Evening meal was non existent. We order three different main meals only to be told after each order, that this was off the menu. We had to order something we did not really want. There was no atmosphere in the Brasserie. Then to be told three of the desserts were not available, by this time I was absolutely fuming and feeling deflated. A Manager came over and apologised and gave us a drink on the house and said that their food orders had not been delivered. However, when reading other reviews I see this is something that seems to happen on a regular basis. We were given the Vancouver Suite, which was okay, but dark, and was in need of repainting. Only good thing was the bed. /Coffee/tea machine in room, but no milk. At breakfast we were shown to a table which honestly should have been on the tip, the table top was covered in scratches and marks, also there were splashes of food up the wall which we were sitting against.

The staff at the Mercure bent over backwards to make our stay comfortable. Every staff member we encountered was incredibly friendly and helpful.

Very happy.

Hotel ok, bed fine. Hotel desperately needs refurbishment.

We were fortunate to be upgraded to a suite and all the staff were very friendly and helpful. I was, unfortunately, taken ill in the early hours of the Monday morning but 2 of the male first aiders came to help me. They were very patient and very good at their jobs. I don't know their names but they are worthy of special praise. Thank you.

Comfortable and friendly reception staff

Easy check in with friendly staff

A good welcome and the accessible room I was promised bur the weather was hot and we couldn't open the window and the aircon was too noisy to sleep with it on so not as comfortable as we had hoped Breakfast was ok but not exceptional ,the eggs having sat on the warming plate for too long but the staff were friendly and helpful. The dinner was better and the staff again very nice and as we were the only ones in the dining room kindly turned off the background music which my husband who uses hearing aids finds very difficult .All in all a reasonable stay but not the best

perfect location as to where I needed to be.

Poor hotel in serious need of updating. Threadbare carpets in the passageways and stained/threadbare carpets in my room. Email received from the hotel after booking only addressed me by my surname. When this was mentioned at checking in I got told "it is a computer generated email".

Excellent service. Staff very friendly and always extremely helpful

A very tired hotel in need of updating and not the most friendly reception staff. Good free car parking and a decent location in the city. Evening meals were good but breakfast was very poor. Pricey compared to other secure Hotels.

This room was booked by my company so I didn’t have any choice but to stay here I have been told some of the rooms are very nice but some of the rooms have got black mild on the curtains and on the walls around the windows the carpets are thread bear in some rooms I have stayed in but room 22 is probably the best room I have stayed in over the past 18 months and I stay there for 6 months of the year but if I had to pay for my accommodation I would not stay there.

Receptionist very welcoming and helpful on arrival. Public spaces and our room very clean. COVID restrictions clear but not over the top so we felt safe not panicked. Slept very well and it was very quiet in the evening. Very good location for our purposes. The hotel building itself and some furnishings are in need of updating so we were happy with our visit despite the building rather than because of it!