Description
Hotel extras
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Family friendly hotel with on-site restaurant and bar
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A four-star hotel that offers convenience, comfort and style.
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10 conference rooms with the largest up to 400 delegates
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Located only 1.5km from Norwich International Airport and close to the UEA
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Complimentary guest parking for 225 cars
Our accommodation(s)
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Room
Classic room with 1 double bed
- 2 pers. max
- Bedding 1 x Double bed(s)
Room
Classic room with 2 single beds
- 2 pers. max
- Bedding 2 x Single bed(s)
Room
Classic Room with 1 king size bed and 1 sofa
- 4 pers. max
- Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)
Room
Privilege room with 1 double bed
- 2 pers. max
- Bedding 1 x Double bed(s)
Suite
Superior suite with 1 double bed
- 2 pers. max
- Bedding 1 x Double bed(s)
Hotel location
Mercure Norwich Hotel
121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom
GPS:52.653127, 1.266738
Access and transport
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NORWICH
Railway station
Access: 5.15 km / 3.2 mi 10 min drive
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ROYAL NORWICH
Golf course
Access: 500 m / 0.31 mi 10 min walk
NORWICH CASTLE
Tourist attraction
Access: 1.5 km / 0.93 mi 5 min drive
THEATRE ROYAL
Entertainment/theatre district
Access: 1.5 km / 0.93 mi 5 min drive
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CASTLE MALL
Shopping centre/mall
Access: 1.5 km / 0.93 mi 5 min drive
Hotel services
Check-in from - Check out up to
- Car park
- Shuttle
- Restaurant
- Wheelchair accessible
- Wi-Fi
- Breakfast
- Bar
- Meeting rooms
- 100% Non Smoking Property
- Room service
THE BRASSERIE
The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.
THE CLUB BAR
The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.
Breakfast
Breakfast is served from 05:00 - 10:00
Meetings & Events
- Number of Meeting Room
- 9
- Surface of the largest room
- 307 m² / 3304.517 sq ft
- Maximum seats capacity
- 400
- Maximum capacity for banquets
- 350
Weddings
Make the walled gardens of the Mercure Norwich hotel the backdrop of your wedding celebrations. Enjoy an intimate wedding breakfast in the wood-panelled Club Room, a larger affair in the Presidential Suite or a Banquet for up to 320 in the City Suite.
Our guest reviews
ALL Rating
Customer review rating 2.0/5
Teresa B. Couples - Confirmed reviews ALL
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Stuart Collins General Manager
Customer review rating 3.5/5
Dianne G. Couples - Confirmed reviews ALL
Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Stuart Collins General Manager
Customer review rating 4.0/5
Brian S. Solo - Confirmed reviews ALL
Dear Guest, Thank you for the kind review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager
Customer review rating 0.5/5
Darren W. Business - Confirmed reviews ALL
Dear Mr W., Thank you for taking the time to share your feedback. Firstly, I would like to sincerely apologise for the disruption caused by the false fire alarm during the early hours of the morning. Being woken at 3:08am is understandably frustrating, particularly during a business stay, and I completely appreciate the impact this had on your experience and your decision to leave the hotel early. I am pleased to read that our team made a positive impression and that you found them friendly and cheerful despite the circumstances. I will also ensure your kind comments regarding the check-in experience are shared with the team member concerned. I am sorry that you found the hotel tired in appearance and that your accommodation did not meet your expectations. Your comments have been noted and will be shared with the relevant departments as we continue to review areas for improvement. While I appreciate your positive feedback regarding our booking process and loyalty programme recognition, I regret that the fire alarm incident overshadowed your stay. Please accept our sincere apologies for the inconvenience caused. Thank you again for your honest feedback. Kind regards, Stuart Collins General Manager
Customer review rating 4.0/5
James B. Couples - Confirmed reviews ALL
Thank you for your feedback and for highlighting our excellent breakfasts. We're delighted you enjoyed them. We're very sorry to hear that the housekeeping service did not meet expectations during your stay. As your room was booked for two adults, it should have been consistently serviced and stocked accordingly. We understand how frustrating it must have been to repeatedly request additional refreshments, towels, and bin servicing from reception. Please accept our sincere apologies for this oversight. Your comments have been shared with our housekeeping team so we can review our procedures and ensure this does not happen again. We appreciate you bringing this to our attention and hope we have the opportunity to provide you with a much-improved experience in the future.
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Customer review rating (ALL Rating)
4.5/5
(633 reviews)
At 67.231 km