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Mercure Norwich Hotel 4 stars

Customer review rating 3.9/5 1,738 reviews
Mercure Norwich Hotel
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+ 18 Services
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Hotel extras

  • Fully-equipped gym at the Feel Good Health Club

  • The Brasserie restaurant serves international cuisine

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • NORWICH INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA
norwich
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    NORWICH INTL At 2.57km / 1.6 miles - Shuttle free

  • By train

    NORWICH At 5.15km / 3.2 miles

GPS :52.653127, 1.266738

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CLUB BAR

Photo non contractuelle / Strictly non binding

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 307 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Norwich Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,738 reviews

tripadvisor

TripAdvisor Rating 3.5/5

851 reviews

Average hotel

TripAdvisor rating 3.5/5

Chris C Business - 21/02/2020 TripAdvisor review

Staff very good in all areas, both on arrival, serving in the bar and upon departure. Hotel is a bit dated in places and uninspiring. Windows in the room don't open at all so no fresh air. Restaurant had no atmosphere. Menu looked ok but in the end many choices weren't available.

Overall a good stay with nice clean facilities.

Customer review rating 3.9/5

Lucy D. Couples - 19/02/2020 Confirmed reviews ALL

Hotel staff lovely, sauna and pool was quiet and clean, bedrooms spacious and in general the hotel was nice. The only downside for me was the breakfast as there was not a lot to offer at the time we went down, especially for the cost of breakfast too. I wouldn't have considered it near enough to closing time to not put any fresh food out when there was still over half an hour of breakfast time left. The food we did have was still nice though.

Dear Lucy H., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful room, great facilities!

Customer review rating 3.9/5

Beth Couples - 19/02/2020 Confirmed reviews ALL

We stayed and had the valentines package and it was just lovely! Walked in to rose petals over the bed a box of luxury chocolates and the room was so modern and beautiful! The receptionist could not of been more welcoming and helpful! The swimming facilities were well kept and lovely!

Dear Bethany M., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very relaxing stay.

Customer review rating 3.9/5

Richard B. Couples - 18/02/2020 Confirmed reviews ALL

booked in for a valentines meal and entertainment with overnight stay, everything was well organised and all went smoothly. staff as usual were very helpful and the food was first class. A lovely warm and quiet room and a wonderful breakfast made the stay a excellent one. Already looking forward to the next stay.

Dear Sandra B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

room a bit small, smaller than travelodge but much more expensive

Customer review rating 3.9/5

Ian N. Couples - 16/02/2020 Confirmed reviews ALL

décor was tired, no extractor fan in bathroom, overhead light bulb not working. had to contact reception for a working hairdryer

Dear Ian N., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent customer service

Customer review rating 3.9/5

Sarah G. Friends - 03/02/2020 Confirmed reviews ALL

All the employees were lovely and helpful and respectful, we dined in their restaurant as it was included in our package and have to say the food was amazing, the room it's self was OK apart from in the the morning when you woken up there was a massive condensation on the window seal and the curtain was mouldy, me and my friend excepted the spa area to be alittle more accommodationed as it was alot smaller than the pics give away and would have be nice to have been supplied a dressing gown and sleeping but overall our stay was lovely

Dear Sarah G., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Was okay

Customer review rating 3.9/5

Ian A. Families - 27/01/2020 Confirmed reviews ALL

Booked this trip partly to use my Acor points (2000) and was in Norwich for weekend. My room was okay but not great. I didn't get an upgrade either.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
Customer review rating 3.9/5

Josie G. Friends - 25/01/2020 Confirmed reviews ALL

Dealing with complaint via general manager x possibly the worst hotel stay I’ve ever had and definitely without a doubt the worst breakfast. Highly disappointed.

Customer review rating 3.9/5

Paul M. Business - 23/01/2020 Confirmed reviews ALL

Good experience

Dear Paul M., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great business hotel in a really good location

Customer review rating 3.9/5

Gh Solo - 18/01/2020 Confirmed reviews ALL

Very nice staff that were always helpful, organised transport without any problems and made check in and check out very easy.

Dear Graham H., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A good place to stay with helpful staff in a convenient location.

Customer review rating 3.9/5

Andrew J. Couples - 17/01/2020 Confirmed reviews ALL

Spacious room and comfortable bed though the bathroom was a little tired. Bar area was pretty bleak and choice of drinks rather meagre - no knowledge of a Negroni and no vermouth available - although the bar girl redeemed the situation with her helpful and honest service and between us we concocted a new and delicious cocktail. Breakfast was good with a wide choice. Dinner was disappointing and the 'cheap' Spanish (glass of red) wine was overpriced and virtually undrinkable though the table service was faultless. Staff throughout were helpful and friendly. Good location and parking.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Mr

Customer review rating 3.9/5

Mr B. Business - 17/01/2020 Confirmed reviews ALL

Great stay as usual ,great response from Catherine to sort out my loyalty as they were not put on my account for last stay ,she sorted straight away as usual. All staff great polite and helpful

Dear Steven B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great staff room good gym pretty poor

Customer review rating 3.9/5

Ralph T. Business - 10/01/2020 Confirmed reviews ALL

everything you'd expect rooms could do with a bit of a lift but all clean and breakfast great.

Dear Ralph T., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good consistent standard

Customer review rating 3.9/5

Tony K. Business - 10/01/2020 Confirmed reviews ALL

stayed for a business meeting - dinner and breakfast was great and the upgraded room was a real positive

Dear Antony Paul K., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Staff and event good - building tired.

Customer review rating 3.9/5

C C. Couples - 08/01/2020 Confirmed reviews ALL

Staff pleasant but not many on duty on 30th no one to greet you in the restaurant or the bar. Room adequate but wouldn't consider it to be a superior room with stains on the curtains.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Always a pleasure.

Customer review rating 3.9/5

Rachel Families - 07/01/2020 Confirmed reviews ALL

We stay every couple of months or so and it is a pleasure to do so. The staff are always polite and very helpful nothing seems too much trouble. If I was to have a slight criticism it would be that the bar area isn't as welcoming and appealing as it could be.

Dear Rachel W., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Same as always!

TripAdvisor rating 3.5/5

Robert B Couples - 04/01/2020 TripAdvisor review

Have stayed here quite a few times as it's location is ideal for visiting my family. Silly thing maybe, but important to me, there are masses of parking spaces. Staff are polite, rooms are clean and presentable, costs are on the low side. Ideal. See you next time

Robert you are most kind and there is nothing silly about being able to park. We hope to welcome you back several times in 2020. A very Happy New Year to you and yours

Brilliant as always

Customer review rating 3.9/5

C.s. Couples - 03/01/2020 Confirmed reviews ALL

staff friendly, easy to park, clean, no noise even with a function going on as it was NYE, you get what you pay for. We have stayed many times and a few other of the chain hotels in Norwich but always come back to this one.

Dear Claire S., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A good base to combine Norwich and the North Norfolk resorts.

Customer review rating 3.9/5

Gary B. Couples - 01/01/2020 Confirmed reviews ALL

Nice to have a warm bedroom with plenty of space. The hotel is easy to access by car, avoiding city centre traffic. The Health Suite is another bonus, with a chance to have a swim and a sauna after your day out.

Dear Gary B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Brief Stay

Customer review rating 3.9/5

David T. Couples - 31/12/2019 Confirmed reviews ALL

It was a pre-Christmas flying visit to see daughter in Norwich

Dear David T., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Our most recent 20 reviews

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