Mercure Norwich Hotel 4 stars

TripAdvisor rating 3.5/5 848 reviews
Mercure Norwich Hotel
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+ 18 Services
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Room 1

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Hotel extras

  • Fully-equipped gym at the Feel Good Health Club

  • The Brasserie restaurant serves international cuisine

  • Ten conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport

  • Complimentary guest parking for 225 cars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • NORWICH INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA
norwich
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    NORWICH INTL At 2.57km / 1.6 miles - Shuttle free

  • By train

    NORWICH At 5.15km / 3.2 miles

GPS :52.653127, 1.266738

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering

Superior suite with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CLUB BAR

Photo non contractuelle / Strictly non binding

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 307

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Norwich Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,729 reviews

tripadvisor

TripAdvisor Rating 3.5/5

848 reviews

Great business hotel in a really good location

Customer review rating 3.9/5

Gh Solo - 18/01/2020 Confirmed reviews ALL

Very nice staff that were always helpful, organised transport without any problems and made check in and check out very easy.

Dear Graham H., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A good place to stay with helpful staff in a convenient location.

Customer review rating 3.9/5

Andrew J. Couples - 17/01/2020 Confirmed reviews ALL

Spacious room and comfortable bed though the bathroom was a little tired. Bar area was pretty bleak and choice of drinks rather meagre - no knowledge of a Negroni and no vermouth available - although the bar girl redeemed the situation with her helpful and honest service and between us we concocted a new and delicious cocktail. Breakfast was good with a wide choice. Dinner was disappointing and the 'cheap' Spanish (glass of red) wine was overpriced and virtually undrinkable though the table service was faultless. Staff throughout were helpful and friendly. Good location and parking.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Mr

Customer review rating 3.9/5

Mr B. Business - 17/01/2020 Confirmed reviews ALL

Great stay as usual ,great response from Catherine to sort out my loyalty as they were not put on my account for last stay ,she sorted straight away as usual. All staff great polite and helpful

Dear Steven B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great staff room good gym pretty poor

Customer review rating 3.9/5

Ralph T. Business - 10/01/2020 Confirmed reviews ALL

everything you'd expect rooms could do with a bit of a lift but all clean and breakfast great.

Dear Ralph T., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good consistent standard

Customer review rating 3.9/5

Tony K. Business - 10/01/2020 Confirmed reviews ALL

stayed for a business meeting - dinner and breakfast was great and the upgraded room was a real positive

Dear Antony Paul K., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Staff and event good - building tired.

Customer review rating 3.9/5

C C. Couples - 08/01/2020 Confirmed reviews ALL

Staff pleasant but not many on duty on 30th no one to greet you in the restaurant or the bar. Room adequate but wouldn't consider it to be a superior room with stains on the curtains.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Always a pleasure.

Customer review rating 3.9/5

Rachel Families - 07/01/2020 Confirmed reviews ALL

We stay every couple of months or so and it is a pleasure to do so. The staff are always polite and very helpful nothing seems too much trouble. If I was to have a slight criticism it would be that the bar area isn't as welcoming and appealing as it could be.

Dear Rachel W., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Same as always!

TripAdvisor rating 3.5/5

Robert B Couples - 04/01/2020 TripAdvisor review

Have stayed here quite a few times as it's location is ideal for visiting my family. Silly thing maybe, but important to me, there are masses of parking spaces. Staff are polite, rooms are clean and presentable, costs are on the low side. Ideal. See you next time

Robert you are most kind and there is nothing silly about being able to park. We hope to welcome you back several times in 2020. A very Happy New Year to you and yours

Brilliant as always

Customer review rating 3.9/5

C.s. Couples - 03/01/2020 Confirmed reviews ALL

staff friendly, easy to park, clean, no noise even with a function going on as it was NYE, you get what you pay for. We have stayed many times and a few other of the chain hotels in Norwich but always come back to this one.

Dear Claire S., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A good base to combine Norwich and the North Norfolk resorts.

Customer review rating 3.9/5

Gary B. Couples - 01/01/2020 Confirmed reviews ALL

Nice to have a warm bedroom with plenty of space. The hotel is easy to access by car, avoiding city centre traffic. The Health Suite is another bonus, with a chance to have a swim and a sauna after your day out.

Dear Gary B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Brief Stay

Customer review rating 3.9/5

David T. Couples - 31/12/2019 Confirmed reviews ALL

It was a pre-Christmas flying visit to see daughter in Norwich

Dear David T., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.9/5

Jo Families - 29/12/2019 Confirmed reviews ALL

Christmas party season so first night was extremely noisy in our family room, spoke to reception lady following morning and we were moved for that night into a suite had a great nights sleep. She went above and beyond what we expected and I was very grateful. Not a great selection of drinks at the little bar area near reception only lager on draught was Stella. Bathrooms could do with an refurb. Pool area looked lovely but didn’t have chance to go. We were in the area visiting family and would definitely stay here again if needed.

Dear Gareth C., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor Property

TripAdvisor rating 3.5/5

jjalmond2106 Business - 25/12/2019 TripAdvisor review

No staff present, room service doesn’t work, very poor. No one serving at the bar, guests needing to find staff themselves. However Nikki from the team was very helpful. This was my 3rd time at the hotel because of loyalty programme. It has not improved, and I will never stay again.

I'm so sorry you had to write a poor review.............and on Christmas Day too!! I am sad that we disappointed you and slightly sadder that you spent part of your Christmas Day telling me. Thanks for the positive mention for Nikki I appreciate that. I hope 2020 is fabulous for you.

great hotel

TripAdvisor rating 3.5/5

David O Business - 20/12/2019 TripAdvisor review

this hotel is in a great location for the airport, also a short taxi or bus ride to the city center, staff are so helpful as well nothings the bother to help you, I stay on a regular bases and nothing is the problem.

David you are most kind and I hope we continue to look after you. Happy New Year to you and yours for 2020

Mr

Customer review rating 3.9/5

Alan Couples - 16/12/2019 Confirmed reviews ALL

Very clean warm easy on the eye decor wise .

Dear Alan L., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good value for money hotel

Customer review rating 3.9/5

Anonymous Friends - 15/12/2019 Confirmed reviews ALL

The room decor was a little tired but size and facilities of the room were spot on. The spa was ok but taken over by children even in the sauna. Hard to find anywhere to sit or put our towels, as chairs and loungers already had personal items placed on them even though families never used them. Evening meal was lovely and staff were very friendly.

Dear A G., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sleepless

Customer review rating 3.9/5

Mr R. M. Business - 15/12/2019 Confirmed reviews ALL

My wife and i stayed in room number 40, The noise from fans extractors and heating pumps was so bad that we had to wear ear plugs to sleep, The noise was on an off all night,the fans were on for 10 minutes and then off for 10 minutes so clearly they were on timers, So our stay was not a good experience .

Dear Raymond M., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.9/5

Jeremy Business - 14/12/2019 Confirmed reviews ALL

very pleasant as always thanks

Dear Jeremy T., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

clean rooms and great breakfast selection

Customer review rating 3.9/5

C F. Couples - 11/12/2019 Confirmed reviews ALL

3night stay - Bedroom situated above event hall. Loud music till 2pm . 2nd night asked to be moved to a quieter room. New room the toilet did not work, had to move to another room. Reception apologetic but had to down grade to smaller rooms but no refund.

Great housekeeping staff

Customer review rating 3.9/5

Emjay Business - 11/12/2019 Confirmed reviews ALL

The meal included in the price was not available to us because of a coach party - we were told we would have to take a late sitting but when we arrived at the scheduled time the only staff were doing room service and the coach party had yet to have their main courses served. There was no one to greet us or find us a table and clearly not enough staff to manage both room service and the restaurant- we and the coach party were ignored. So we cancelled the meal. I would like that payment refunded.

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