Mercure Norwich Hotel 4 stars

Name: Mercure Norwich Hotel
Address: NORWICH, NR3 2BA, UNITED KINGDOM
Telephone: (+44)01603294330
Rating: 3.9

Customer review rating 3.9/5 1,842 reviews

ALLSAFE approved hotel

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+ 15 Services

Mercure Norwich Hotel

Hotel for travellers looking for local and authentic experiences

Welcome to Norwich! We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols and provides assurance that these standards are being met in this hotel.

Mr Stuart COLLINS, Hotel Manager

The 4-star Mercure Norwich Hotel is great for guests who are looking to relax, whether on a weekend escape, shopping break or a business stopover. The hotel is conveniently located just three miles from Norwich city centre, so guests can enjoy easy access to the Norfolk Broads and Great Yarmouth, as well as a host of spectacular local attractions. Norwich International Airport is less than two miles away, making this hotel the perfect first stop for those arriving in the city.

Those looking to relax further are invited to The Brasserie, where they can enjoy a carefully prepared meal from a selection of internationally inspired dishes. For something more casual, the Lounge offers snacks and lighter dining options.

Norwich is best known for the cathedral and castle, which dominate the skyline. But there are many things to see and do in and around Norwich. From the National Trust's beautiful Blickling Hall to the picturesque medieval streets of Elm Hill, Norwich.

Hotel extras

An ALLSAFE Clifton Environmental certified hotel
10 conference rooms with the largest up to 400 delegates
Located only 1.5km from Norwich International Airport and close to the UEA
Complimentary guest parking for 225 cars

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

WIFI/Internet Access
- High-speed Internet
- WIFI in the communal areas Yes
- WIFI in your room
- WIFI access
Parking
- Private outdoor parking
- Public outdoor parking
- Bus/coach parking area
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
NORWICH INTL
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying) Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Dry cleaning / IroningPaying
Concierge

BreakfastPaying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

9 Meeting room(s)
Copy/print service available

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA norwich
united kingdom

Tel: +4401603294330

Fax: (+)01612342819

Contact email :

Check-in from 15h00

Check out up to 11h00

By plane
NORWICH INTL At 2.57km / 1.6 miles - Shuttle free
By train
NORWICH At 5.15km / 3.2 miles

GPS :52.653127, 1.266738

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Rooms (4)
Suite (1)

Classic room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Classic room with 2 single beds

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Classic Room with 1 king size bed and 1 sofaNon contractual photo

Max. number of persons: 4

Wireless internet in your room
Coffee/tea making facilities

Privilege room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities

Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

THE CLUB BAR

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 9
Maximum size: 307 m²
Maximum capacity: 400 people
Maximum banquet capacity: 350 people

Find out more

Well organised

Steve S. Business - 15/04/2021 Confirmed reviews ALL

A great hotel and a fab room, stay in room 105 if you can, it is a suite and it is amazing! Easy to find, car park is large, reception is very well organised, had room card ready, check in took about 30 seconds. A great well organised place

very average

Q7797FSmike Business - 08/04/2021 TripAdvisor review

A very tired hotel in need of updating and not the most friendly reception staff. Good free car parking and a decent location in the city. Evening meals were good but breakfast was very poor. Pricey compared to other secure Hotels.

Another great stay

J Business - 03/04/2021 Confirmed reviews ALL

Another great stay at the Mercure Norwich. Room 34 was perfect. Hotel staff very helpful and friendly.

Dear James A., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful Break

Colin Business - 19/03/2021 Confirmed reviews ALL

I would like to thank the staff for the way that they made our stay very enjoyable.

Dear Colin W., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

No sleep, dated

Anonymous Business - 19/03/2021 Confirmed reviews ALL

Neither of us slept from an ongoing buzz and drip from the window - rooms were extremely dated carpets worn then, marks on the bedding and towels, worn and ripped furniture. Daylight robbery what the hotel is charging for the stay and for its meals extremely disappointed we shall not be staying again, worst Mercure I've stayed in

Dear Jenna C., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Exactly what I needed

Chris Business - 12/03/2021 Confirmed reviews ALL

Very quick and efficient service throughout

Dear Chris H., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

As always outstanding and very helpful

James Business - 03/03/2021 Confirmed reviews ALL

Staff very helpful catering every need during these strange times

Ideal location.

Barrie W. Business - 19/02/2021 Confirmed reviews ALL

Always clean and comfortable. The staff are extremely helpful and friendly.

Dear Barrie W., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Noise in most rooms with doors slamming

jacksod2 Business - 30/01/2021 TripAdvisor review

This room was booked by my company so I didn’t have any choice but to stay here I have been told some of the rooms are very nice but some of the rooms have got black mild on the curtains and on the walls around the windows the carpets are thread bear in some rooms I have stayed in but room 22 is probably the best room I have stayed in over the past 18 months and I stay there for 6 months of the year but if I had to pay for my accommodation I would not stay there.

Good Stay

Chris Business - 20/01/2021 Confirmed reviews ALL

Well managed and safe.

Dear Chris C., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Work stay

David Business - 16/01/2021 Confirmed reviews ALL

Norwich Mercure is home for offshore workforce. The staff do a great job considering the rules and regulations for pandemic.

Dear David W., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Location

Chris Business - 12/01/2021 Confirmed reviews ALL

Friendly Staff and felt safe in these difficult times.

Dear Chris W., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Close to my place for work.

Ralph Business - 24/12/2020 Confirmed reviews ALL

1 night stay. Good checking in and out. Meal served to my room in a timely manner as was my bagged breakfast the next morning.

Dear Ralph S., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Gt Couples - 20/12/2020 Confirmed reviews ALL

A very pleasant stay in a nice hotel

Dear Glenda T., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good for work

Chris Business - 08/12/2020 Confirmed reviews ALL

Safe and clean

Typical English old hotel

Anonymous Business - 02/12/2020 Confirmed reviews ALL

Old hotel, old inventory, not any good way to control temperature inside room, loud between rooms, loud noices outside, dodgy firealarm that qicked in several times.

Dear Jan-Andreas Melvold M., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ok experience

Chris F. Business - 23/11/2020 Confirmed reviews ALL

The hotel amenities were ok and the room was clean and COVID controls seemed good. My evening meal was good and the room service was fast. One negative point was that when i ordered room service (as a COVID control requirement) i was advised that i can get a reciept for the meal from the reception the next day, however at the reception the next day i was advised that there is no way for them to give me a reciept, i should have got it at the time of payment when ordering. Due to this being for a buisnesss trip, not having a reciept will cause an issue when i submit my expenses.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Excellent stay under circumstances - good Covid precautions

Paul B. Business - 20/11/2020 Confirmed reviews ALL

The Hotel has made much effort to maintin a good level of hospitality combined with Covid 19 safety measures, all aspects of guest safety have been considered and are well applied. Covid aside the room was comfortable and quiet, decent meals (by rooms service only at the moment) Easy WiFi connection, all I needed for a short business trip

Dear Paul B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Reassured

Alan J. Business - 12/11/2020 Confirmed reviews ALL

Positive. Very impressed with the Reception Staff. In the current climate it is very difficult for All. The Reception Staff made my stay comfortable and were only too happy to assist . Very professional. A credit to the hotel (Mandy/Kerry). Also a big thanks to the staff not seen.

Dear Alan J., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A Pleasant Stay

Mrs Y. Families - 07/11/2020 Confirmed reviews ALL

Efficient reception experience. Hotel was clean and tidy. Clear Covid procedures in place. Room was tired in places but was clean. Useful items left in room for use and complimentary breakfast was a nice surprise.

Dear sharon y., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews

In partnership with TripAdvisor

Mercure Norwich Hotel 4 stars

Hotel extras