Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 449 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

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Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  449 reviews

TripAdvisor Rating  3.5/5  1,077 reviews

Always well looked after.

Customer review rating 5.0/5

John Business - Confirmed reviews ALL

As usual the staff were extremely pleasant and helpful.

Dear John, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

Very friendly atmosphere

Customer review rating 5.0/5

C H. Business - Confirmed reviews ALL

Very friendly staff on arrival, made me feel most welcome

Dear Chris, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

Fab party room

TripAdvisor rating 4.0/5

1986cds TripAdvisor review

Hired the Presidential Suite for my sons Birthday party. Robin made the room look amazing so all we needed was the decorations and finishing touches. Plenty of room for all the 40 children and their parents along with the children’s entertainer. Nikki made sure we had all that was needed and on hand to help. Defo recommend for any party big or small.

Thank you for your kind review i am so glad your son had a lovely birthday party. I will pass your lovely comments onto the team and hope to see you again soon!

Excellent apart from the dinner menu

Customer review rating 4.0/5

John G. Couples - Confirmed reviews ALL

Room was excellent. The bathroom had all the facilities promised when we booked. Several items not available on the menu because they were running down stock prior to changing the menu. Having a chilli allergy reduced my choices even more. I had to have fish and chips. Because the chef had disposed of the bag containing the batter mix, they could not promise that there was no chilli in it. I had to sign agreeing to accept the batter to absolve them of any responsibility. I thought all chefs could make their own batter!

Dear John, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

No faults

Customer review rating 5.0/5

Ash Solo - Confirmed reviews ALL

All staff very friendly, room clean and comfortable, perfect location for what I needed. Breakfast always cooked well

Dear Aisling, We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stuart Collins General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 145 reviews 9/10 Location
  • 429 reviews 7.9/10 Room
  • 527 reviews 9.4/10 Service
  • 10 reviews 6/10 WiFi
  • 203 reviews 8.8/10 Breakfast
  • 193 reviews 8.2/10 Comfort
  • 190 reviews 7.9/10 Cleanliness
  • 116 reviews 3.9/10 Vibe

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