Mercure Norwich Hotel 4 stars

The hotel itself was ok. however, when we arrived, the room we were given was dirty and had what looked like, blood stains on the floor. We were then moved to a different room. We were disappointed that we paid for breakfast and all we were given was porridge, a muffin and fruit. Having stayed at other Mercure hotels, this was incredibly disappointing. If you pay for breakfast, you should be given more options. The best part of our stay was the receptionist, Kat. She was so helpful and extremely nice. She made our trip really.

The hotel was clean and comfortable but the room was a little jaded and there were a couple of stains on the carpet.

Troublefree with good facilities. I felt safe under the new Covid-19 regulations. I would like to have tried the restaurant and bar, but unfortunately, due to the above that wasn't possible. I look forward to staying in the future.

as above could get the staff made our stay very made us feel very welcome at the hotel, would tell our friends to stay at this hotel

Safe and secure

We usually stay at Ibis in France as we travel a lot each year. This year is different but UK standards are good. This time Mercure was the only one available in Norwich. Can i compare? Staff and facilities were good and Covid cleaning was very good. But single aluminium windows with water covered windows in the morning was not expected and walk in shower is not standard in this hotel. It was still a good stay with very helpful staff. A little out of town but a £7 taxi ride puts you in the centre.

Having stayed in Mercure Brisbane earlier this year, we had no hesitation in booking Mercure Norwich for our recent short break, based on excellent service and accommodation in spite of Covid restrictions. Staff were very helpful and professional in adhering to the Covid rules and keeping everyone safe. Please pass on our thanks to the staff.

Carpets very tied Rooms very tied

On 3 repeating occasions breakfast was not provided having left a letter each day. And my laundry was lost with no knowledge. And being suggested that my clothing I handed was merely my mistake.

I use the hotel when visiting my son in Norwich and find it convenient. I will be glad when things get back to normal with the bar and restaurant being open, also being able to have a normal breakfast!

We have been staying here for many years now . It is a comfortable hotel and the staff are brilliant. It is starting to look a bit tired but is always very clean and we have a great night's sleep. Their Covid measures are reassuring and we felt very safe .

The only downside to my stay was that the room was very cold when I arrived. Apart from that everything else was lovely and the staff friendly and efficient

All we could smell was cigarette smoke and we had our children so I was pretty disgusted. It was a truck stop pit for the night at best. Very tired and run down. Needs a revamp. Staff were accommodating but that’s the only positive I have. It shouldn’t be on the Accor members app. It doesn’t compare to any of the other hotels on there.

I’d love to say that I had a delightful stay - however I never got that far - as after spending 3 minutes inside the Vancouver suite in Norwich my skin was crawling and I immediately checked out. The carpet which was peeling off the floor, the stains in the bath tub and the gnaw marks out of the headboard- I can’t say which one turned my stomach more . As my husband described it felt more like a chapel of rest than a liveable hotel room.

Everything was outlined well - arrows, social distancing measures, signs about wearing face masks. Room was clean. Staff were friendly and helpful. I had to go down to Reception after we got to our room to ask for an extra towel as there was only one, and gown and slippers which the website said would be supplied. The chap on the desk was very apologetic and got them for me. I had to phone down to reception the next morning as the breakfast had not been hung on the door. These were all minor things though, and didn’t affect our stay. We would come again.