Mercure Norwich Hotel

Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 142 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

  • By plane

    NORWICH INTL At 2.57km / 1.6 miles - Shuttle free

  • By train

    NORWICH At 5.15km / 3.2 miles

GPS:52.653127, 1.266738

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Our guest reviews

Our guest reviews for
Mercure Norwich Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  142 reviews

TripAdvisor Rating  3.5/5  872 reviews

Second home!

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Staff are great, always welcomed.

Dear Paul B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 stars?

Customer review rating 2.0/5

Javier Families - Confirmed reviews ALL

It is an old hotel that has had some renovation work done but needs a lot more. I think they are working on it but in the meantime they should lower the price. The rooms we stayed in have nothing to do with the ones shown in the photos on the website. The wallpaper in the rooms is in a bad state. There are old aluminium windows without double glazing and the bathrooms are quite basic but partially renovated. The bed and the heating was good. I do not know why but the rooms were not cleaned every day. We had to ask for clean towels, soap etc. Another issue were the room keys. We stayed for several days and practically every day it was necessary to reprogramme the keys. The breakfast was good and there was sufficient free parking space. From our experience, this hotel does not reach the standards expected of 4 star hotels belonging to the Accor chain.

Dear Javier P., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great People

Customer review rating 4.5/5

Pete Friends - Confirmed reviews ALL

From the moment we arrived and discovered I had booked for the wrong 2 days, the staff were helpful, friendly and engaging. Nothing was too much for them to do to help us and the room they found for us was excellent. Everyone from the front desk reception to the cleaners, kitchen staff and bar services were exceptionally friendly and helpful.

Dear Pete S., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent staff

TripAdvisor rating 3.0/5

Sherpa301424 TripAdvisor review

We were given quiet room as requested. The Hotel has a contract with off shore industrial company and caters very well for them. The food was substance over style. Breakfast ,however, was excellent The staff were all excellent. Rooms were very comfortable, very clean but a little tired.

Thanks for your kind review Rayleigh, thanks for mentioning my great team I'm so very proud! I agree our breakfast is great. We look forward to welcoming you back soon.

Fantastic service

Customer review rating 5.0/5

G. T. Families - Confirmed reviews ALL

From start to end staff were helpful and friendly. Room was well equipped, clean and had plenty of storage space

Dear Gemma T., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Terrible Electronic Bookkeeping

Customer review rating 2.0/5

Ben M. Solo - Confirmed reviews ALL

I have never stayed at the Mercure Norwich Hotel. I have never booked at the Mercure Norwich Hotel. This is the second time they've pestered me for a review as aparently someone with the same name stays there and the staff keep mistakenly attaching my email address. Being contacted again, and again to remind me that I haven't left a review is annoying spam.

Dear Ben M., I'm sorry you have received these emails in error, we have removed your profile from our system so this problem should be rectified. Apologies for the inconvenience Kind Regards Stuart Collins

Friendly staff

Customer review rating 4.0/5

Melanie E. Couples - Confirmed reviews ALL

We had a one night stay and were pleasantly surprised with an upgrade to a suite. Gentleman on reception was extremely friendly and helpful especially when we realised we had only one towel. He rectified that immediately.

Dear Melanie E., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Good service from all staff, polite

Dear Sean L., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly and welcoming. Can't fault anything.

TripAdvisor rating 5.0/5

MartynWCreswell TripAdvisor review

After a difficult afternoon of travelling how nice to receive a genuine welcome on arrival at the hotel. In fact, all the staff showed interest in the guests. We were upgraded to a superb room. It was quiet overnight, and we slept well. Breakfast was outstanding. Good quality ingredients, and a great selection. This was the best All Accor hotel stay we can remember. Would stay here again if in Norfolk.

Thanks Martyn for your kind review, I'm glad you enjoyed your stay and that my wonderful team looked after you so well, we can wait to welcome you back!

Good location, great staff, tired hotel

Customer review rating 4.0/5

Dan Business - Confirmed reviews ALL

Staff and rooms were great. The gym area needs a refurbishment as do many fixtures and fittings.

Dear Dan R., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay

Customer review rating 5.0/5

Neil D. Business - Confirmed reviews ALL

The Mercure Norwich is my place of residence while at work. The hotel and staff are excellent, it clean tidy well equipped and the staff attend to all of my needs.

Dear Neil D., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great service, fabulous staff

Customer review rating 5.0/5

Stuart Business - Confirmed reviews ALL

Business stay. Ideally located for Central Norwich and airport.

Dear Stuart C., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Super friendly staff members. Amazing breakfast, great selection. Good location, between the airport and city center.

Dear Fraser U., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 4.5/5

Ryan Business - Confirmed reviews ALL

Good location , parking available , good service

Dear Ryan P., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Norwich

TripAdvisor rating 5.0/5

296annef TripAdvisor review

Excellent hotel with good parking and good bus service into city. Friendly staff and good service. Excellent choice of breakfast and dinner. Lovey large room with coffee and tea making facilities. Could benefit from repaint of woodwork in bedroom.

Anne Thanks for your kind review and your kind comments about my team, they are the best!

Great staff

Customer review rating 5.0/5

Catherine Business - Confirmed reviews ALL

Really enjoyed my stay at the Mercure Norwich Hotel. Staff are great, especially on reception and the evening meal was very nice. Rooms are clean and spacious with lots of storage. Great free parking and location for what I was in Norwich for. Will definitely use again.

Dear {guest_first_name} {guest_last_name}, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very clean and staff lovely

Customer review rating 5.0/5

K. Solo - Confirmed reviews ALL

Wonderful

Dear Holland K., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Non-existant stay

Customer review rating 3.5/5

Ben M. Friends - Confirmed reviews ALL

I haven't ever actually stayed with you. You've mixed me up with a guest who has the same name. However, of all the hotels I've ever been repeatedly pestered to rate, despite never visiting, you're definitely the best. And the worst. And the median one.

Dear Ben M., Please can you confirm if you hold an Accor points card? The email address is associated with an Accor points card that is also under your name. If you don't then I will have the account deleted. Sincerely,

Great stay including Xmas Party

Customer review rating 5.0/5

Sue S. Couples - Confirmed reviews ALL

Two nights in the wenslow suite which whilst dated was very large and bed very comfortable. The Xmas party night was fabulous and would definitely return.

Dear Susan S., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable, friendly, warm atmosphere

Customer review rating 5.0/5

Pam B. Couples - Confirmed reviews ALL

Staff went above and beyond to ensure we had a comfortable stay, organising taxis one of these things. The hotel was very clean, food and service amazing.

Dear Pam B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews

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