Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 480 reviews

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Mercure Norwich Hotel - Image 1
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Mercure Norwich Hotel - Image 3
Mercure Norwich Hotel - Image 4
121 131 Boundary Road, NR3 2BA NORWICH, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

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Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  480 reviews

Customer review rating 4.5/5

Sue J. Business - Confirmed reviews ALL

Apart from a couple of access issues, the whole experience was great. Staff, and Angie, the manager, were so good and couldn’t do enough for us. Our event went really smoothly and I would definitely go back. Bar staff and waiting staff were very helpful and patient when we sat a little too long at the table, chatting! Most of us slept well, except for a few who were near a very noisy room. Not the fault of the staff, but the night staff dealt with it quickly and professionally. So thanks to Angie, Gill, and the whole team who, from booking to leaving, made the whole experience easy peasy! Only one complaint for the Mercure company - there is no lift so for our attendees who are differently abled this made things a bit difficult. I know they could reach the room from the outside but if you’re all dressed up and you have to go out in the rain that’s not very nice.

Dear Sue, Thank you so much for your kind and detailed review! We’re delighted to hear that you had such a positive experience overall and that your event ran smoothly. Angie, Gill, and the entire team will be thrilled to know their efforts made everything “easy peasy” for you—from booking right through to departure. It’s also lovely to hear that our bar and waiting staff helped you feel relaxed and welcome (even during those longer chats at the table!). We really appreciate your understanding regarding the noise disturbance, and we’re glad our night team were able to resolve the situation promptly and professionally. Thank you as well for your valuable feedback about accessibility. We completely understand how the lack of a lift can present challenges, especially in poor weather, and we will be sure to pass your comments on. It was a pleasure hosting you, and we very much hope to welcome you back again soon! Sincerely, Stuart Collins General Manager

Customer review rating 5.0/5

Sarah B. Couples - Confirmed reviews ALL

No complaints whatsoever. The hotel is a little tired in places. However everywhere is very clean and the staff are exceptionally polite, friendly and helpful. Breakfast was also very good.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 4.5/5

Mark K. Business - Confirmed reviews ALL

Great hospitality by the team. The rooms are comfortable for a one or two night stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 4.0/5

Luke C. Business - Confirmed reviews ALL

Good stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 3.0/5

Anant J. Solo - Confirmed reviews ALL

Not worthy of being a mercure is how I would define it. Pretty old building and infra The staff is nice though

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Stuart Collins General Manager

Other web-users rate our hotel

  • 166 reviews 9/10 Location
  • 449 reviews 8/10 Room
  • 557 reviews 9.6/10 Service
  • 11 reviews 5.9/10 WiFi
  • 202 reviews 9/10 Breakfast
  • 200 reviews 8.8/10 Comfort
  • 188 reviews 7.9/10 Cleanliness
  • 116 reviews 4.7/10 Vibe

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