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Mercure Norwich Hotel 4 stars

Customer review rating 3.9/5 1,763 reviews

Mercure Norwich Hotel
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+ 18 Services
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Room 1

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Hotel extras

  • Fully-equipped gym at the Feel Good Health Club

  • The Brasserie restaurant serves international cuisine

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • NORWICH INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available
Information message

In response to COVID-19 and government guidelines we have closed the hotel except for key workers and government approved bookings. Our thoughts remain with everyone impacted around the world. We look forward to welcoming you back soon.

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA
norwich
united kingdom

Check-in from 14h00

Check out up to 12h00

  • By plane

    NORWICH INTL At 2.57km / 1.6 miles - Shuttle free

  • By train

    NORWICH At 5.15km / 3.2 miles

GPS :52.653127, 1.266738

Our accommodations

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering

Classic Room with 1 king size bed and 1 sofa

  • Max. number of persons: 4

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • TV room service ordering
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: Brasserie

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CLUB BAR

Non contractual photo

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 307 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Norwich Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,763 reviews

tripadvisor

TripAdvisor Rating 3.5/5

849 reviews

An enjoyable fortnight

Customer review rating 3.9/5

Vic (. C. T. Couples - 21/03/2020 Confirmed reviews ALL

Al;though there were some oddities and problems with the two rooms we had (we had to move from one first morning, when the Meccano "walk-in" shower leaked about 5 mm of water onto the floor, and the second had problems with the window-locks (ground floor!), the great staff made up for things by working their socks off very cheerfully. The food was also interesting and of a largely sufficient variety, and the chef did a couple of modified dishes for us for dinner. The location was a bit strange, but once we learned how best to approach it, it worked well, and its closeness to the Airport Park-&-Ride was most useful in a city a bit alien to cars!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Tired bedrooms

Customer review rating 3.9/5

Anonymous Business - 18/03/2020 Confirmed reviews ALL

Staff great, but bedrooms very tired and well worn. Bedroom was clean but furnishings very tired.

Dear Shaun G., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.9/5

Anonymous Friends - 17/03/2020 Confirmed reviews ALL

We stayed for 1 night and found our room clean and comfortable.

Dear anne g., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stay

Customer review rating 3.9/5

Amanda H. Couples - 17/03/2020 Confirmed reviews ALL

It was ok could have done with more than 1 of each size towels as there was 2 adults in the room

Dear Amanda H., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very enjoyable.

Customer review rating 3.9/5

Harvey. Friends - 11/03/2020 Confirmed reviews ALL

I have lost count of the amount of times we have stayed at the Mercure Norwich for short holiday breaks,that says it all.

Dear Harvey C., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely Hotel

Customer review rating 3.9/5

Jacqueline S. Business - 08/03/2020 Confirmed reviews ALL

Really lovely room and very friendly staff. I arrived late after a long journey and ordered dinner in my room which arrived promptly and was very tasty! Very comfortable bed and had a great sleep. Thank you. :)

Dear Jacqueline S., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.9/5

Steven B. Business - 03/03/2020 Confirmed reviews ALL

Great stay as usual

Dear Steven B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.9/5

Barry C. Couples - 02/03/2020 Confirmed reviews ALL

Weekend City Break

Dear Adrian C., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Adequate stay, dinner and breakfast was nice

Customer review rating 3.9/5

Anji K. Solo - 28/02/2020 Confirmed reviews ALL

Room had a terrible view. No ventilation in the bathroom. Bed and tv was nice.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Great stay

Customer review rating 3.9/5

Nikki Business - 28/02/2020 Confirmed reviews ALL

Jane the sales manager helped me organise our corporate rate, and was so informative and friendly. Reception staff were so pleasant and helpful.

Dear Nikki B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

All in all

Customer review rating 3.9/5

P@t Couples - 26/02/2020 Confirmed reviews ALL

Good location but everything a little tired for a 4 star staff pleasant uniform in general could do with being cleaner and tidier accommodation reasonable and comfy but a lick of paint wouldn’t go a miss food in general good and overall stay fair for price

Dear philip m., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

exceptional

Customer review rating 3.9/5

Jason Business - 22/02/2020 Confirmed reviews ALL

excellent service ,excellent staff, very nice.

Dear Jason H., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average stay

Customer review rating 3.9/5

Alan C. Business - 22/02/2020 Confirmed reviews ALL

Staff were really good on arrival, serving at the bar, and on departure. Hotel a bit dated in places and the windows in the room didnt open as they were fixed, which meant no fresh air - this I do not like. Restaurant had no atmosphere so I went in the bar, which seemed better and the same menus. The food choices were ok. Although I went in early, my first choice of lamb was ordered but afterwards the kitchen called and said it was not available. Within in a short while, I heard the bar staff tell other people of several more choices not being available. Not very impressed with this although my food was really nice.

Dear Alan C., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A little tired, not up to the usual Mercure standards

Customer review rating 3.9/5

L. Business - 22/02/2020 Confirmed reviews ALL

The first night I arrived I had dinner in the restaurant which was nearly empty however nearly everything I chose was not available. There was no fish of any kind so I chose the vegetarian - a cauliflower dish but this was also off. I don’t eat meat so ended up with a Caesar salad with a poached egg on top I used the gym both mornings of my two night stay, this could do with some renovation along with the pool. One of the two treadmills was not working. The room was OK but again the decor is old fashioned and tired looking. I will be looking to find somewhere else which has a better menu and facilities while working away in Norwich. Normally Mercure hotels are good and of a higher standard

Dear Horley L., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Decent facilities, excellent staff

Customer review rating 3.9/5

Anonymous Families - 21/02/2020 Confirmed reviews ALL

The room was clean and well laid out but the decor was a little tired and the sofa bed quite old and uncomfortable. The swimming pool area was great. Staff were very helpful and friendly.

Dear Abi C., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average hotel

TripAdvisor rating 3.5/5

Chris C Business - 21/02/2020 TripAdvisor review

Staff very good in all areas, both on arrival, serving in the bar and upon departure. Hotel is a bit dated in places and uninspiring. Windows in the room don't open at all so no fresh air. Restaurant had no atmosphere. Menu looked ok but in the end many choices weren't available.

Overall a good stay with nice clean facilities.

Customer review rating 3.9/5

Lucy D. Couples - 19/02/2020 Confirmed reviews ALL

Hotel staff lovely, sauna and pool was quiet and clean, bedrooms spacious and in general the hotel was nice. The only downside for me was the breakfast as there was not a lot to offer at the time we went down, especially for the cost of breakfast too. I wouldn't have considered it near enough to closing time to not put any fresh food out when there was still over half an hour of breakfast time left. The food we did have was still nice though.

Dear Lucy H., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful room, great facilities!

Customer review rating 3.9/5

Beth Couples - 19/02/2020 Confirmed reviews ALL

We stayed and had the valentines package and it was just lovely! Walked in to rose petals over the bed a box of luxury chocolates and the room was so modern and beautiful! The receptionist could not of been more welcoming and helpful! The swimming facilities were well kept and lovely!

Dear Bethany M., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very relaxing stay.

Customer review rating 3.9/5

Richard B. Couples - 18/02/2020 Confirmed reviews ALL

booked in for a valentines meal and entertainment with overnight stay, everything was well organised and all went smoothly. staff as usual were very helpful and the food was first class. A lovely warm and quiet room and a wonderful breakfast made the stay a excellent one. Already looking forward to the next stay.

Dear Sandra B., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

room a bit small, smaller than travelodge but much more expensive

Customer review rating 3.9/5

Ian N. Couples - 16/02/2020 Confirmed reviews ALL

décor was tired, no extractor fan in bathroom, overhead light bulb not working. had to contact reception for a working hairdryer

Dear Ian N., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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