Mercure Norwich Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 483 reviews

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Mercure Norwich Hotel - Image 1
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Mercure Norwich Hotel - Image 3
Mercure Norwich Hotel - Image 4
121 131 Boundary Road, NR3 2BA NORWICH, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Our accommodation(s)

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Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
United Kingdom

GPS:52.653127, 1.266738

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  483 reviews

Customer review rating 4.0/5

Linda E. Couples - Confirmed reviews ALL

As returning guests, we were pleased to find that the breakfast was as good as ever. Everything in our room was fine, except for the air conditioning, which started off well, but then reverted to sending out very warm air. We reported the fault and it was quickly dealt with. The hotel provides ample free parking and is clean and tidy and well maintained, if rather old fashioned. We booked 2 nights including breakfast for £168.00 on a special offer, available on the Accor app. However, we were devastated to find that the excellent Abby has left! She was a real asset to the hotel and it was always a joy to be greeted by her beaming face at the reception desk, and to be on the receiving end of her amazing customer service. For this last stay, with Abby gone, the receptionist who checked us in, whilst very pleasant and polite, evidently has a lot of training still to complete. Abby will be sorely missed, and is a hard act to follow.

Thank you for taking the time to share your feedback and for choosing to stay with us again. We’re delighted to hear that you enjoyed the breakfast once more and found the hotel clean, tidy, and well maintained. It’s also great to know you were able to take advantage of our special offer through the Accor app and appreciated the ample free parking. We do apologise for the issue you experienced with the air conditioning, although we’re pleased our team was able to resolve this quickly for you during your stay. Thank you as well for your kind words about Abby. She was indeed a valued member of our team, and we know she made a lasting impression on many of our guests. We completely understand your disappointment at learning she has moved on, and we will be sure to pass your lovely comments along to her. We also appreciate your understanding regarding our newer team members. Training and development are very important to us, and your feedback helps us continue improving the guest experience we aim to provide to all our visitors. We truly value your continued loyalty and hope to have the pleasure of welcoming you back again soon. Kind regards Stuart Collins General Manager

Customer review rating 5.0/5

Michelle M. Business - Confirmed reviews ALL

Another great experience which is why after 14 years I have come back to the Mercure in Norwich - Booking rooms and meeting rooms has all been easy and pain free

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 4.5/5

Billy B. Business - Confirmed reviews ALL

Friendly staff who are well organised and ready to help at the drop off a hat.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stuart Collins General Manager

Customer review rating 4.5/5

Andy W. Business - Confirmed reviews ALL

Nice polite staff at reception, clean and tidy room.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Stuart Collins General Manager

Customer review rating 3.5/5

Louise C. Families - Confirmed reviews ALL

Disappointed about mould on window frames. General area carpets upstairs and on stairs need a good clean Excellent breakfast and staff

Dear Louise, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Stuart Collins

Other web-users rate our hotel

  • 171 reviews 9.2/10 Location
  • 449 reviews 7.9/10 Room
  • 575 reviews 9.6/10 Service
  • 11 reviews 4.5/10 WiFi
  • 200 reviews 8.5/10 Comfort
  • 198 reviews 8.9/10 Breakfast
  • 183 reviews 7.8/10 Cleanliness
  • 119 reviews 4.1/10 Vibe

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