Mercure Norwich Hotel 4 stars

Old hotel, old inventory, not any good way to control temperature inside room, loud between rooms, loud noices outside, dodgy firealarm that qicked in several times.

The hotel amenities were ok and the room was clean and COVID controls seemed good. My evening meal was good and the room service was fast. One negative point was that when i ordered room service (as a COVID control requirement) i was advised that i can get a reciept for the meal from the reception the next day, however at the reception the next day i was advised that there is no way for them to give me a reciept, i should have got it at the time of payment when ordering. Due to this being for a buisnesss trip, not having a reciept will cause an issue when i submit my expenses.

The Hotel has made much effort to maintin a good level of hospitality combined with Covid 19 safety measures, all aspects of guest safety have been considered and are well applied. Covid aside the room was comfortable and quiet, decent meals (by rooms service only at the moment) Easy WiFi connection, all I needed for a short business trip

Positive. Very impressed with the Reception Staff. In the current climate it is very difficult for All. The Reception Staff made my stay comfortable and were only too happy to assist . Very professional. A credit to the hotel (Mandy/Kerry). Also a big thanks to the staff not seen.

Efficient reception experience. Hotel was clean and tidy. Clear Covid procedures in place. Room was tired in places but was clean. Useful items left in room for use and complimentary breakfast was a nice surprise.

It was very basic. In need of a freshen up and lacking in atmosphere not helped by complete shut down of all facilities

The hotel itself was ok. however, when we arrived, the room we were given was dirty and had what looked like, blood stains on the floor. We were then moved to a different room. We were disappointed that we paid for breakfast and all we were given was porridge, a muffin and fruit. Having stayed at other Mercure hotels, this was incredibly disappointing. If you pay for breakfast, you should be given more options. The best part of our stay was the receptionist, Kat. She was so helpful and extremely nice. She made our trip really.

The hotel was clean and comfortable but the room was a little jaded and there were a couple of stains on the carpet.

Troublefree with good facilities. I felt safe under the new Covid-19 regulations. I would like to have tried the restaurant and bar, but unfortunately, due to the above that wasn't possible. I look forward to staying in the future.

as above could get the staff made our stay very made us feel very welcome at the hotel, would tell our friends to stay at this hotel

Safe and secure

We usually stay at Ibis in France as we travel a lot each year. This year is different but UK standards are good. This time Mercure was the only one available in Norwich. Can i compare? Staff and facilities were good and Covid cleaning was very good. But single aluminium windows with water covered windows in the morning was not expected and walk in shower is not standard in this hotel. It was still a good stay with very helpful staff. A little out of town but a £7 taxi ride puts you in the centre.

Having stayed in Mercure Brisbane earlier this year, we had no hesitation in booking Mercure Norwich for our recent short break, based on excellent service and accommodation in spite of Covid restrictions. Staff were very helpful and professional in adhering to the Covid rules and keeping everyone safe. Please pass on our thanks to the staff.

Carpets very tied Rooms very tied

On 3 repeating occasions breakfast was not provided having left a letter each day. And my laundry was lost with no knowledge. And being suggested that my clothing I handed was merely my mistake.