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Mercure Norwich Hotel 4 stars

Customer review rating 3.9/5 1,861 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

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How it works?
Mercure Norwich Hotel
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+ 11 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • NORWICH INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA norwich
united kingdom

Tel: +4401603294330

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    NORWICH INTL At 2.57km / 1.6 miles - Shuttle free

  • By train

    NORWICH At 5.15km / 3.2 miles

GPS :52.653127, 1.266738

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic Room with 1 king size bed and 1 sofaNon contractual photo

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)

THE CLUB BAR

The Club bar offers a range of wines, beers, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 307

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Norwich Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

1,861 reviews

tripadvisor

TripAdvisor Rating 3.5/5

859 reviews

well located

Customer review rating 5.0/5

Robin B. Business - 12/06/2021 Confirmed reviews ALL

perfect location as to where I needed to be.

In need of updating

Customer review rating 2.0/5

G W. Families - 29/05/2021 Confirmed reviews ALL

Poor hotel in serious need of updating. Threadbare carpets in the passageways and stained/threadbare carpets in my room. Email received from the hotel after booking only addressed me by my surname. When this was mentioned at checking in I got told "it is a computer generated email".

Good location

Customer review rating 5.0/5

Barrie W. Business - 28/05/2021 Confirmed reviews ALL

Excellent service. Staff very friendly and always extremely helpful

Very good stay

Customer review rating 4.5/5

Phil B. Couples - 27/05/2021 Confirmed reviews ALL

Requested quiet room and received just that. Room was very clean and fresh although the decor was in various shades of beige making it look drab.

Convenient location

Customer review rating 3.5/5

Adrian Business - 22/05/2021 Confirmed reviews ALL

I was happy with the check in process and the breakfast provided. The room was clean and the bed resonably comfortable. The furniture and bathroom could do with refurbishment in my opinion.

Dear Adrian T., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Time-warp but friendly staff.

Customer review rating 4.0/5

Chris G. Business - 22/05/2021 Confirmed reviews ALL

I can’t fault the staff for friendliness and character. Keyleigh on front desk was good humoured and very helpful with the taxi booking. The shower control was probably 30 years old at least but amazingly it worked. I slept well but the mattress was rutted and there was a lot of door slamming in the night. Breakfast not up to usual Accor standard- coffee in particular was mediocre. But - I liked this hotel and will be back.

Dear Chris G., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Marvellous

Customer review rating 5.0/5

Kelvin Couples - 21/05/2021 Confirmed reviews ALL

Got a very nice suite and all the staff were marvellous, what more could you want

Dear Kelvin K., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tired

Customer review rating 2.0/5

Mark Business - 10/05/2021 Confirmed reviews ALL

The hotel was in desperate need of refreshing, with a tired feeling throughout. The rooms missed items that many business travellers need such as USB points and plenty of sockets. The room needed new furniture, new paint scheme, modern lighting, double glazing and the bathroom surfaces needed to be replaced.

Dear Mark P., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Another great stay

Customer review rating 5.0/5

James Business - 08/05/2021 Confirmed reviews ALL

Perfect stay once again. Looking forward to a cooked breakfast I must admit

Dear James A., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

.Pleasant but.....

Customer review rating 4.0/5

Tony Business - 01/05/2021 Confirmed reviews ALL

Staff very welcoming and polite I am member so lovely upgrade surprisingly good dinner the only very real disappointment was breakfast I have stayed in many hotels during lockdown and was the worst breakfast I do appreciate the challenge but a bag hanging on the door with my order form. Cross next to apple juice no orange juice offered. Cross next to the flavour of tub of add water porridge did get alternative flavour........ but no spoon to eat it with and two bits of fruit there are loads of Pre packed options available I am told all the chefs had been laid off ..... poor excuse other hotels have provided full cooked breakfast or at least fuller cold one.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Run down hotel, miss sold online, overpriced

Customer review rating 2.0/5

Gav Business - 30/04/2021 Confirmed reviews ALL

Dated rooms and location is reasonable and staff are ok.

Dear gavin s., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 1.5/5

Murdo M. Business - 29/04/2021 Confirmed reviews ALL

Not very clean curtains and bathroom tiles dirty One towel between two the other room had one coffee sachet Would not supply a cooked breakfast

Dear Murdo M., Thank you for taking the time to tell us about your experience at the Mercure Norwich Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very well located

Customer review rating 5.0/5

Jason Business - 26/04/2021 Confirmed reviews ALL

Excellent as always .extremely helpful staff .nothing is too much

Dear Jason H., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Service

Customer review rating 5.0/5

Chris Business - 22/04/2021 Confirmed reviews ALL

Perfect as usual

Dear Chris H., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well organised

Customer review rating 5.0/5

Steve S. Business - 15/04/2021 Confirmed reviews ALL

A great hotel and a fab room, stay in room 105 if you can, it is a suite and it is amazing! Easy to find, car park is large, reception is very well organised, had room card ready, check in took about 30 seconds. A great well organised place

Dear Steve S., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very average

TripAdvisor rating 3.0/5

Q7797FSmike Business - 08/04/2021 TripAdvisor review

A very tired hotel in need of updating and not the most friendly reception staff. Good free car parking and a decent location in the city. Evening meals were good but breakfast was very poor. Pricey compared to other secure Hotels.

Another great stay

Customer review rating 5.0/5

J Business - 03/04/2021 Confirmed reviews ALL

Another great stay at the Mercure Norwich. Room 34 was perfect. Hotel staff very helpful and friendly.

Dear James A., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful Break

Customer review rating 4.5/5

Colin Business - 19/03/2021 Confirmed reviews ALL

I would like to thank the staff for the way that they made our stay very enjoyable.

Dear Colin W., We very much appreciate your comments regarding your stay at the Mercure Norwich Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Noise in most rooms with doors slamming

TripAdvisor rating 3.0/5

jacksod2 Business - 30/01/2021 TripAdvisor review

This room was booked by my company so I didn’t have any choice but to stay here I have been told some of the rooms are very nice but some of the rooms have got black mild on the curtains and on the walls around the windows the carpets are thread bear in some rooms I have stayed in but room 22 is probably the best room I have stayed in over the past 18 months and I stay there for 6 months of the year but if I had to pay for my accommodation I would not stay there.

Very clean with great customer service

TripAdvisor rating 4.0/5

lizchillie 29/08/2020 TripAdvisor review

Receptionist very welcoming and helpful on arrival. Public spaces and our room very clean. COVID restrictions clear but not over the top so we felt safe not panicked. Slept very well and it was very quiet in the evening. Very good location for our purposes. The hotel building itself and some furnishings are in need of updating so we were happy with our visit despite the building rather than because of it!

Our most recent 20 reviews

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