Mercure Norwich Hotel 4 stars

I can’t fault the staff for friendliness and character. Keyleigh on front desk was good humoured and very helpful with the taxi booking. The shower control was probably 30 years old at least but amazingly it worked. I slept well but the mattress was rutted and there was a lot of door slamming in the night. Breakfast not up to usual Accor standard- coffee in particular was mediocre. But - I liked this hotel and will be back.

Got a very nice suite and all the staff were marvellous, what more could you want

The hotel was in desperate need of refreshing, with a tired feeling throughout. The rooms missed items that many business travellers need such as USB points and plenty of sockets. The room needed new furniture, new paint scheme, modern lighting, double glazing and the bathroom surfaces needed to be replaced.

Perfect stay once again. Looking forward to a cooked breakfast I must admit

Staff very welcoming and polite I am member so lovely upgrade surprisingly good dinner the only very real disappointment was breakfast I have stayed in many hotels during lockdown and was the worst breakfast I do appreciate the challenge but a bag hanging on the door with my order form. Cross next to apple juice no orange juice offered. Cross next to the flavour of tub of add water porridge did get alternative flavour........ but no spoon to eat it with and two bits of fruit there are loads of Pre packed options available I am told all the chefs had been laid off ..... poor excuse other hotels have provided full cooked breakfast or at least fuller cold one.

Dated rooms and location is reasonable and staff are ok.

Not very clean curtains and bathroom tiles dirty One towel between two the other room had one coffee sachet Would not supply a cooked breakfast

Excellent as always .extremely helpful staff .nothing is too much

Perfect as usual

A great hotel and a fab room, stay in room 105 if you can, it is a suite and it is amazing! Easy to find, car park is large, reception is very well organised, had room card ready, check in took about 30 seconds. A great well organised place

A very tired hotel in need of updating and not the most friendly reception staff. Good free car parking and a decent location in the city. Evening meals were good but breakfast was very poor. Pricey compared to other secure Hotels.

Another great stay at the Mercure Norwich. Room 34 was perfect. Hotel staff very helpful and friendly.

I would like to thank the staff for the way that they made our stay very enjoyable.

This room was booked by my company so I didn’t have any choice but to stay here I have been told some of the rooms are very nice but some of the rooms have got black mild on the curtains and on the walls around the windows the carpets are thread bear in some rooms I have stayed in but room 22 is probably the best room I have stayed in over the past 18 months and I stay there for 6 months of the year but if I had to pay for my accommodation I would not stay there.

Receptionist very welcoming and helpful on arrival. Public spaces and our room very clean. COVID restrictions clear but not over the top so we felt safe not panicked. Slept very well and it was very quiet in the evening. Very good location for our purposes. The hotel building itself and some furnishings are in need of updating so we were happy with our visit despite the building rather than because of it!