Mercure Norwich Hotel 4 stars

Staff pleasant but not many on duty on 30th no one to greet you in the restaurant or the bar. Room adequate but wouldn't consider it to be a superior room with stains on the curtains.

We stay every couple of months or so and it is a pleasure to do so. The staff are always polite and very helpful nothing seems too much trouble. If I was to have a slight criticism it would be that the bar area isn't as welcoming and appealing as it could be.

Have stayed here quite a few times as it's location is ideal for visiting my family. Silly thing maybe, but important to me, there are masses of parking spaces. Staff are polite, rooms are clean and presentable, costs are on the low side. Ideal. See you next time

staff friendly, easy to park, clean, no noise even with a function going on as it was NYE, you get what you pay for. We have stayed many times and a few other of the chain hotels in Norwich but always come back to this one.

Nice to have a warm bedroom with plenty of space. The hotel is easy to access by car, avoiding city centre traffic. The Health Suite is another bonus, with a chance to have a swim and a sauna after your day out.

It was a pre-Christmas flying visit to see daughter in Norwich

Christmas party season so first night was extremely noisy in our family room, spoke to reception lady following morning and we were moved for that night into a suite had a great nights sleep. She went above and beyond what we expected and I was very grateful. Not a great selection of drinks at the little bar area near reception only lager on draught was Stella. Bathrooms could do with an refurb. Pool area looked lovely but didn’t have chance to go. We were in the area visiting family and would definitely stay here again if needed.

No staff present, room service doesn’t work, very poor. No one serving at the bar, guests needing to find staff themselves. However Nikki from the team was very helpful. This was my 3rd time at the hotel because of loyalty programme. It has not improved, and I will never stay again.

this hotel is in a great location for the airport, also a short taxi or bus ride to the city center, staff are so helpful as well nothings the bother to help you, I stay on a regular bases and nothing is the problem.

Very clean warm easy on the eye decor wise .

The room decor was a little tired but size and facilities of the room were spot on. The spa was ok but taken over by children even in the sauna. Hard to find anywhere to sit or put our towels, as chairs and loungers already had personal items placed on them even though families never used them. Evening meal was lovely and staff were very friendly.

My wife and i stayed in room number 40, The noise from fans extractors and heating pumps was so bad that we had to wear ear plugs to sleep, The noise was on an off all night,the fans were on for 10 minutes and then off for 10 minutes so clearly they were on timers, So our stay was not a good experience .

very pleasant as always thanks

3night stay - Bedroom situated above event hall. Loud music till 2pm . 2nd night asked to be moved to a quieter room. New room the toilet did not work, had to move to another room. Reception apologetic but had to down grade to smaller rooms but no refund.

The meal included in the price was not available to us because of a coach party - we were told we would have to take a late sitting but when we arrived at the scheduled time the only staff were doing room service and the coach party had yet to have their main courses served. There was no one to greet us or find us a table and clearly not enough staff to manage both room service and the restaurant- we and the coach party were ignored. So we cancelled the meal. I would like that payment refunded.