Lucknam Park, Emblems Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 208 reviews

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Lucknam Park, Colerne, SN14 8AZ CHIPPENHAM, United Kingdom

Description

Hotel extras

  • Palladian mansion dating from 1720, set in 500 acres of listed parkland

  • Two restaurants: Michelin-starred and casual dining with bar

  • A sanctuary for wellness in an award-winning spa and on-site equestrian Centre.

  • Front-lawn helipad providing seamless access and an exceptional five-star welcome.

  • A stage for enchanting weddings, private dinners, and business events

Our accommodation(s)

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Room 1

Hotel location

Lucknam Park, Emblems Collection

Lucknam Park, Colerne
SN14 8AZ CHIPPENHAM
United Kingdom

GPS:51.455, -2.2594

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  208 reviews

Customer review rating 4.5/5

Leigh T. Families - Confirmed reviews ALL

Dear Leigh, Thank you for your kind words. We are delighted to hear that you had another wonderful stay with us and that you continue to enjoy all that Lucknam Park has to offer. It is always a pleasure to welcome returning guests, and we truly appreciate your loyalty and support. We look forward to welcoming you back again soon for another memorable stay. Warm regards, Bart de Winter Deputy Hotel Manager

Customer review rating 4.0/5

George B. Couples - Confirmed reviews ALL

Dear George, Thank you for sharing your feedback following your stay with us. We are delighted to hear that you found our team friendly and helpful throughout your visit. It is especially rewarding to know that you enjoyed your dining experience in our Michelin-starred restaurant and that the quality of the food compared so favourably with some of London's finest establishments. We very much look forward to welcoming you back to Lucknam Park in the future. Warm regards, Bart de Winter Deputy Hotel Manager

Customer review rating 4.0/5

Aggie T. Friends - Confirmed reviews ALL

Dear Aggie, Thank you for your feedback. I am delighted to hear you enjoyed our beautiful grounds and well-kept rooms, and that Daniel's energy and our team's prompt service made such a positive impression. I am sorry, however, that housekeeping fell short of expectations. Your comments have been shared with our Housekeeping team as attention to these details is an important part of the guest experience. We appreciate your feedback and hope to welcome you back to Lucknam Park soon. Warm regards, Bart de Winter Deputy Hotel Manager

Customer review rating 4.5/5

Mary H. Couples - Confirmed reviews ALL

Dear Mary, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay in The Gatehouse and that it provided the privacy and comfort needed for such a special birthday celebration. Thank you also for recognising David from Restaurant Hywel Jones. We are very fortunate to have him as part of our team, and I will be sure to pass on your kind comments. He will be delighted to hear that his warm and attentive service contributed to making your celebration so memorable. We hope to welcome you back to Lucknam Park again soon. Kind regards, Bart de Winter Deputy Hotel Manager

Customer review rating 2.5/5

Jeremy S. Couples - Confirmed reviews ALL

Dear Mr S., Thank you very much for taking the time to share your detailed feedback and, most importantly, for your loyalty over the past 17 years. It was a pleasure speaking with you, and I appreciate the opportunity to discuss both your experience and the concerns you encountered regarding the service and billing. I am delighted to hear that you continue to enjoy our hotel, colleagues, and accommodations, and that your recent room was a particular highlight of your stay. Your kind comments about the team are greatly appreciated and will be shared with them. At the same time, I am sorry that aspects of your visit fell below the standards we strive to deliver. Your observations regarding the breakfast experience, table setup, availability of team members at the podium, menu clarity, and the complexity and accuracy of the billing process have been taken very seriously. I also sincerely apologise for the billing discrepancies you experienced and for the inconvenience caused in having to query and review your account during your stay. Thank you for bringing these matters to our attention and for the constructive way in which you shared your feedback. Insights such as yours are invaluable in helping us identify where improvements are needed and ensuring we provide a more consistent and seamless experience for our guests. We truly value your continued custom and support over so many years, and we very much look forward to welcoming you back for future birthdays, anniversaries, and other special occasions. Kind regards, David

Other web-users rate our hotel

  • 90 reviews 9.8/10 Location
  • 153 reviews 8.5/10 Room
  • 308 reviews 9.1/10 Service
  • 154 reviews 9.5/10 Amenities
  • 153 reviews 9.7/10 Wellness Area
  • 88 reviews 9.4/10 Vibe
  • 45 reviews 4.9/10 Value
  • 37 reviews 8.3/10 Cleanliness

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