Lucknam Park, Emblems Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 171 reviews

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Lucknam Park, Colerne, SN14 8AZ CHIPPENHAM, United Kingdom

Description

Hotel extras

  • Palladian mansion dating from 1720, set in 500 acres of listed parkland

  • Two restaurants: Michelin-starred and casual dining with bar

  • A sanctuary for wellness in an award-winning spa and on-site equestrian Centre.

  • Front-lawn helipad providing seamless access and an exceptional five-star welcome.

  • A stage for enchanting weddings, private dinners, and business events

Our accommodation(s)

Hotel location

Lucknam Park, Emblems Collection

Lucknam Park, Colerne
SN14 8AZ CHIPPENHAM
United Kingdom

GPS:51.455, -2.2594

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  171 reviews

Customer review rating 4.5/5

Patsie G. Couples - Confirmed reviews ALL

We have been going to Lucknam Park for about 30 years so we know what to expect, but the staff are wonderful and the food was excellent

Dear Mrs and Mr G., Thank you so much for your continued loyalty over the past 30 years. I’m especially pleased to hear that our team looked after you so well and that you enjoyed the food. It will give everyone great pride to know they helped make your visit memorable. We very much look forward to welcoming you back “home” again soon. Kindest regards, Bart

Customer review rating 2.5/5

David R. Couples - Confirmed reviews ALL

House and grounds are beautiful but the service and prices do not reflect a 5 star hotel. £48 for breakfast is £3 more than Claridges Hotel in London charge and £9 for a cup of coffee! The restaurant staff are very nice and try their best but they are not very organised or trained well and we had to ask for place settings and chase up orders etc. The Spa is very nice and we enjoyed sitting outside on sun loungers, however if you want a drink you have to get up and go and get it yourself from the Garden Restaurant. It would have been nice to have someone get it for us! Overall I felt we weren’t looked after very well and that we were being ripped off with the prices that we were charged.

Dear Mr r., Thank you for your feedback. We are pleased you enjoyed the house, grounds and Spa, but sorry that your overall experience fell short. Your comments regarding service, organisation and pricing have been discussed with the relevant teams. We also appreciate your feedback on the Spa experience and are introducing poolside service to improve comfort and convenience. We regret that you did not feel as well looked after as expected and hope to welcome you back for a much-improved stay. Kind regards, Bart

Customer review rating 3.5/5

Elizabeth A. Families - Confirmed reviews ALL

The over all stay was good. The setting is stunning and property is ideally located for sightseeing. The service was good, but lacking just a bit in certain areas. Specifically the library/ tea area. The service doesn't match the level of the other two restaurants and feels disconnected service wise. The riding was amazing and I will certainly send clients with families there, as I loved how family friendly it is. Unfortunately, during our stay, there was a massive heat wave and it was unbearably hot in the room ( 86 degrees one night), that my family took to bringing blankets into the bathroom to sleep on the floor or in the tub, as it was slightly cooler. If I sent clients, I would ensure they had an air conditioned room, as I know weather is unpredictable. We did not complain as manager was so kind in upgrading our room as I am a travel advisor, but it would have been nice to have the staff/ manager address the extreme heat, as I am sure many other guests were equally miserable.

Dear Elizabeth, Thank you for taking the time to share your detailed feedback. We truly appreciate your insights, especially coming from a travel advisor. We are delighted that you enjoyed our beautiful property, stunning setting, and amazing food and riding facilities. It is wonderful to know you felt we are a great fit for your family clients. However, we are sorry to hear that the unusual high temperatures made your stay uncomfortable. We also appreciate your note regarding the service consistency in our library and tea area. We have addressed this with our team. We value your partnership and hope to welcome you and your clients back for a seamless stay in the future. Kind regards, Bart

Customer review rating 4.5/5

Stephen B. Families - Confirmed reviews ALL

A weekend stay with an extended family. Private dining on one evening. Very comfortable accommodation. Excellent facilities for all the family. Great pool and spa. Highly recommended.

Dear Mr B., Thank you so much for your wonderful review. We are thrilled that your extended family enjoyed a comfortable and elegant weekend stay with us. It is fantastic to hear that our private dining, spa, pool, and family facilities all met your expectations. Your high recommendation means the world to us. We look forward to welcoming you and your family back for another memorable countryside getaway soon. Warm regards, Bart

Customer review rating 3.5/5

Darran A. H. E. Couples - Confirmed reviews ALL

The room we were allocated (Room 8) was simply too hot. The fan provided was noisy a. incapable of cooling the room sufficiently.

Dear Mr a. Mrs E., Thank you for returning to stay with us a. for sharing your feedback. We are genuinely sorry to hear that your room was too warm during the recent spell of hot weather, a. that the fan did not provide adequate relief. We are currently sourcing more powerful fan alternatives to ensure our rooms remain comfortable during warmer periods. We truly value your loyalty a. hope to welcome you back soon for a much more comfortable stay. Kind regards, Bart

Other web-users rate our hotel

  • 66 reviews 9.5/10 Location
  • 118 reviews 7.7/10 Room
  • 247 reviews 8.7/10 Service
  • 129 reviews 9.5/10 Wellness Area
  • 129 reviews 9.2/10 Amenities
  • 52 reviews 5.9/10 Comfort
  • 43 reviews 5.1/10 Value
  • 31 reviews 7.3/10 Cleanliness

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