Dear Guest, Thank you so much for choosing to stay with us. It was a pleasure to have you as our guest, and we truly hope you enjoyed your time with us. We greatly appreciate your support and trust in our team. Your comfort and satisfaction are always our top priorities, and we hope we were able to make your stay both relaxing and memorable. We look forward to welcoming you back again soon. Kind regards, David Griffin General Manager

Dear Leigh, Thank you for your kind words. We are delighted to hear that you had another wonderful stay with us and that you continue to enjoy all that Lucknam Park has to offer. It is always a pleasure to welcome returning guests, and we truly appreciate your loyalty and support. We look forward to welcoming you back again soon for another memorable stay. Warm regards, Bart de Winter Deputy Hotel Manager

Dear George, Thank you for sharing your feedback following your stay with us. We are delighted to hear that you found our team friendly and helpful throughout your visit. It is especially rewarding to know that you enjoyed your dining experience in our Michelin-starred restaurant and that the quality of the food compared so favourably with some of London's finest establishments. We very much look forward to welcoming you back to Lucknam Park in the future. Warm regards, Bart de Winter Deputy Hotel Manager

Dear Aggie, Thank you for your feedback. I am delighted to hear you enjoyed our beautiful grounds and well-kept rooms, and that Daniel's energy and our team's prompt service made such a positive impression. I am sorry, however, that housekeeping fell short of expectations. Your comments have been shared with our Housekeeping team as attention to these details is an important part of the guest experience. We appreciate your feedback and hope to welcome you back to Lucknam Park soon. Warm regards, Bart de Winter Deputy Hotel Manager

Dear Mary, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay in The Gatehouse and that it provided the privacy and comfort needed for such a special birthday celebration. Thank you also for recognising David from Restaurant Hywel Jones. We are very fortunate to have him as part of our team, and I will be sure to pass on your kind comments. He will be delighted to hear that his warm and attentive service contributed to making your celebration so memorable. We hope to welcome you back to Lucknam Park again soon. Kind regards, Bart de Winter Deputy Hotel Manager

Dear Mr S., Thank you very much for taking the time to share your detailed feedback and, most importantly, for your loyalty over the past 17 years. It was a pleasure speaking with you, and I appreciate the opportunity to discuss both your experience and the concerns you encountered regarding the service and billing. I am delighted to hear that you continue to enjoy our hotel, colleagues, and accommodations, and that your recent room was a particular highlight of your stay. Your kind comments about the team are greatly appreciated and will be shared with them. At the same time, I am sorry that aspects of your visit fell below the standards we strive to deliver. Your observations regarding the breakfast experience, table setup, availability of team members at the podium, menu clarity, and the complexity and accuracy of the billing process have been taken very seriously. I also sincerely apologise for the billing discrepancies you experienced and for the inconvenience caused in having to query and review your account during your stay. Thank you for bringing these matters to our attention and for the constructive way in which you shared your feedback. Insights such as yours are invaluable in helping us identify where improvements are needed and ensuring we provide a more consistent and seamless experience for our guests. We truly value your continued custom and support over so many years, and we very much look forward to welcoming you back for future birthdays, anniversaries, and other special occasions. Kind regards, David

Dear Mark, Thank you for your wonderful feedback. We are delighted to hear that everything from your arrival through to your departure was excellent and that our location added to your experience. It is especially pleasing to know that you felt part of the Lucknam Park family during your stay. We were also delighted to hear that our Chef was able to personally action your feedback during your visit. We very much appreciate your kind words and look forward to welcoming you back to Lucknam Park again soon. Warm regards, Bart de Winter Deputy Hotel Manager

Dear David &. M. M. D. C., Thank you for your wonderful review and for choosing Lucknam Park once again for such a special family celebration. We are delighted to hear that you found the atmosphere welcoming, relaxed and comfortably unpretentious, and that both you and your teenage grandchildren enjoyed your stay. It is particularly rewarding to know that you returned to celebrate your daughter's 50th birthday, having previously marked other family milestones with us. We are thrilled that we have never disappointed and look forward to welcoming you and your family back for many more celebrations in the future. Warm regards, Bart de Winter Deputy Hotel Manager

Dear Mr W., Thank you for choosing Lucknam Park Hotel & Spa, this time to celebrate such a special milestone occasion. We are delighted to hear that you enjoyed your room and our tasting menu, and that your 60th birthday celebration was memorable overall. As a valued returning guest, it is particularly disappointing to learn that the service you received in the Walled Garden Restaurant did not meet the high standards you have come to expect from us. Please accept our sincere apologies for this. We truly appreciate your loyalty and your honest feedback, which helps us to improve. We look forward to welcoming you back and providing the exceptional experience that Lucknam Park is known for. Kind regards, Bart de Winter Deputy Hotel Manager

Dear Mr A., Thank you for your wonderful review. We are delighted that you chose Lucknam Park to celebrate your wife’s 40th birthday and that you enjoyed the restaurants, spa, equestrian centre, and, most importantly, the exceptional service from our team. We appreciate your understanding regarding the challenges posed by the recent heatwave and are sorry that the warm temperatures affected your comfort during the night. It is fantastic to hear that you are already planning a return visit. We look forward to welcoming you back for another memorable stay. Warm regards, Bart de Winter Deputy Hotel Manager

Dear Mary, Thank you for your lovely feedback. We are delighted to hear that you enjoyed your birthday/anniversary stay and that our team, facilities, and gardens helped make it special. We are sorry that the warm temperatures impacted your comfort. As a listed heritage property, there are restrictions on installing traditional air conditioning, but we do appreciate your comments regarding alternative cooling solutions and will take them into consideration. Thank you again for sharing your experience, and we hope to welcome you back to Lucknam Park in the future. Kind regards, Bart de Winter Deputy Hotel Manager

Dear Janet, Thank you for your wonderful review and for choosing to visit us again. We are absolutely delighted that your second stay was just as enjoyable as the first. Your kind comments about the staff and your private hack will be greatly appreciated by everyone involved. Thank you as well for your feedback regarding the bikes. We are always looking for ways to improve our guest experience, and we appreciate you taking the time to share this suggestion. We look forward to welcoming you back for a third visit in the near future! Warm regards, Bart de Winter Deputy Hotel Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Griffin General Manager

Dear Faye, Thank you for choosing Lucknam Park to celebrate your anniversary and for sharing your feedback. I am delighted to read that you enjoyed your weekend with us, particularly the spa, our restaurants, and the beautiful walks around the estate. It is wonderful to know we could be part of such a special occasion. That said, please accept my sincere apologies for the delay in service during your dinner at Restaurant Hywel Jones. We understand that attentive and seamless service is an important part of the dining experience, and I am sorry that we fell short on this occasion. Thank you for bringing this to our attention. Your feedback has been shared with the team so that we can continue to improve and ensure a more seamless experience for our guests. We hope to have the pleasure of welcoming you back to Lucknam Park again soon. Warm regards, Bart de Winter Deputy Hotel Manager

Dear Jennifer, Thank you for your wonderful review. We are delighted to hear that you enjoyed your time at Lucknam Park and appreciated our beautiful surroundings, gardens, and the sense of escape the estate provides. It is rewarding to know that our team helped make your stay so memorable with their warm and attentive service. We hope to have the pleasure of welcoming you back to Lucknam Park for another relaxing countryside retreat in the near future. Warm regards, Bart de Winter Deputy Hotel Manager

Dear Trevor a. S., Thank you so much for your lovely comments. We are truly delighted to hear that everything was perfect from start to finish a. that our team was able to take care of every detail throughout your stay. It was a pleasure having you with us a. we very much hope to welcome you back again soon for another wonderful visit. Kind regards, Bart de Winter Deputy Hotel Manager

Dear l., Thank you so much for your wonderful feedback. We’re absolutely delighted to hear you had such an outstanding stay and that David and the team looked after you so well. Your kind words about the service truly mean a great deal to all of us. It was a pleasure to have you with us, and we very much hope to welcome you back again soon for another faultless experience. Warmest regards, Bart de Winter Deputy Hotel Manager

Dear Kristie, Thank you so much for your lovely feedback. We’re absolutely delighted to hear that you enjoyed your stay and appreciated the beauty of the grounds and surrounding countryside—it really is a special setting. It’s especially rewarding to know that our team, service, and culinary experience made such a positive impression. We very much hope to welcome you back to Lucknam Park again soon for another memorable stay. Warmest regards, Bart de Winter Deputy Hotel Manager