ibis Liverpool Centre Albert Dock - Liverpool One Hotel 3 stars

Customer review rating 4.3/5 8,376 reviews

ALLSAFE approved hotel

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How it works?
ibis Liverpool Centre Albert Dock - Liverpool One
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+ 14 Services

Hotel extras

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

  • An ALLSAFE certified hotel. We have introduced elevated hygiene & prevention measures

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY liverpool
united kingdom

Tel: +441513173310

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :  NORTON STREET

  • By plane

    JOHN LENNON AIRPORT At 8.05km / 5 miles

  • By plane

    LIVERPOOL AIRPORT At 9.66km / 6 miles

  • By plane

    LIVERPOOL AIRPORT At 8.05km / 5 miles

  • By plane

    LIVERPOOL J.LENNON At 5km / 3.11 miles

  • By plane

    MANCHESTER AIRPORT At 80.46km / 50 miles

  • By plane

    MANCHESTER AIRPORT At 15km / 9.32 miles

  • By boat

    FERRIES At 0.97km / 0.6 miles

  • By boat

    IRISH FERRIES At 0.8km / 0.5 miles

  • By boat

    ISLE OF MAN FERRY At 0.97km / 0.6 miles

  • By boat

    MERSEYSIDE FERRIES At 0.16km / 0.1 miles

  • By boat

    Mersey Ferries At 1km / 0.62 miles

  • By car

    M62 At 329.92km / 205 miles

  • By car

    MOTORWAY M57 At 6.44km / 4 miles

  • By car

    MOTORWAY M62 At 0.1km / 0.06 miles

  • By train

    LIVERPOOL LIME STREET At 1.61km / 1 miles

GPS :53.399925, -2.98709

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
ibis Liverpool Centre Albert Dock - Liverpool One

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,376 reviews

TripAdvisor Rating 4.0/5

2,389 reviews

Well located

Customer review rating 3.0/5

Anonymous Solo - 13/09/2021 Confirmed reviews ALL

Rooms clean but very hot and did not seem to be able to control the heat , impossible to get coffee in the morning as queue took up the whole reception but just went to nearby Pret instead, that said for the price value for money

Great location but needs a few improvements

Customer review rating 3.5/5

S G. Couples - 13/09/2021 Confirmed reviews ALL

We stayed one night and generally had a positive stay. The staff were pleasant although evidently quite busy during check in. Only one of the lifts was working so this made things a little slower as due to covid restrictions only one bubble should be in the same lift at a time. Also every single hand gel dispenser I tried was faulty (I tried 5-6), there were loads of them around the building which was good but not much help if they don't actually work or give a minimal amount of gel which doesn't cover half a hand. The room was clean and more than adequate however the fan didn't work so we had to keep the window as it was a very warm day /night. The traffic was quite loud but with the window shut this was cancelled out really well (shame we had to keep the window open). We did mention this issue to the receptionist in the morning and she said she would pass this message to the maintenance dept so I really hope this does get resolved as it was not really acceptable. The breakfast was nice, hot and plenty of good food and choice. We would stay again as it is ideally located just across the road from the main albert dock buildings and within 5 minutes walk of Liverpool one shopping centre /town.

Good location

Customer review rating 2.0/5

F. Friends - 12/09/2021 Confirmed reviews ALL

Needed to request assistance pre arrival due to an error on my behalf when booking. Received patronising reply from customer service. On arrival felt like student accommodation. Ground floor room with extra bed made up taking space in an already small room. Nowhere suitable to plug in kettle. Room tired and old fashioned and looked scruffy. No privacy as people walking around outside window. And very noisy down the corridor.

Excellent Location, try not to get room 230. Shame about the parking charge

Customer review rating 3.5/5

Tony C. Friends - 12/09/2021 Confirmed reviews ALL

3 night stay for myself, wife and another couple,. Overall good stay but friends room, 230, was so small that my friend had to get in the bottom of the bed and crawl up to the top, there was no room between the side of the bed and the wall. Disappointed with parking charge, £10 per day, the last Ibis I stayed in was in Coventry and the parking ticket was validated and made free of charge.

Well located great stay experience

Customer review rating 5.0/5

Caroline S. 6. S. 2. Couples - 12/09/2021 Confirmed reviews ALL

Experience was good staff very friendly and welcoming

Lovely location

Customer review rating 4.0/5

Brian G. Couples - 11/09/2021 Confirmed reviews ALL

A lovely stay, spoilt at the end however when I was told I owed extra money although my receipt on my phone stated it had been paid for. The problem seems to be that as the stay had been cancelled twice due to covid, I owed the extra although this was not on my receipt. I would have thought the hotel could have covered costs as it was their error. However the hotel is in a first class position for exploring Liverpool.

Excellent location

Customer review rating 4.0/5

M.c. Friends - 11/09/2021 Confirmed reviews ALL

Well situated hotel near the refurbished docklands area within easy walking distance of docks, museums, ferries and restaurants.

Good location

Customer review rating 4.0/5

S B. Couples - 11/09/2021 Confirmed reviews ALL

The hotel was very clean, efficient and friendly staff, basic rooms and very comfortable beds.

Enjoyable stay

Customer review rating 4.0/5

James F. Friends - 10/09/2021 Confirmed reviews ALL

Booked 2 rooms asked to be close to each , and I checked in on line before we left home and received confirmation email told me I just had to pick up keys On arrival On arrival was told online check in didn't work found reception unorganized. We were put on 4 floor no problem I went to enter my room found it already occupied. Went to reception they apologised and after 35minutes gave me another room on floor 2.

Good location ,value for money

Customer review rating 3.5/5

Pat D. Families - 10/09/2021 Confirmed reviews ALL

Good location handy for city and Albert Dock .Did find traffic at night bit noisy.Rooms clean comfortable with all amenities.Breakfast ok but lacked variety of cereals bread fruit although this maybe due to present circumstances in UK.Staff friendly and efficient also worked hard .Felt hotel would benefit from more staff as they were very pushed at times.There wasn't enough tables to accommodate guests at breakfast so there were ques .Staff did there besf to keep it moving and were very quick to clean tables.Some guests just sat chatting after their meal seemed unaware people were waiting to be seated .We felt uncomfortable queuing as many guests were unmasked in spite of numerous notices . Thought safety measures in place were good but most guests choosing to ignore them .Enjoyed outside space maybe more guests could be encouraged to eat outside. Overall enjoyed the break

Customer review rating 5.0/5

Julie J. Couples - 10/09/2021 Confirmed reviews ALL

Wonderful stay and felt quite safe

Dear JULIE J., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leadrr

Well located

Customer review rating 4.5/5

Lynne Solo - 09/09/2021 Confirmed reviews ALL

I arrived early and staff were very helpful and friendly. Made me feel welcome and I waited in the reception until my room was ready for me.

Dear Lynne C., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Great location very central

Customer review rating 4.5/5

Yvonne Couples - 09/09/2021 Confirmed reviews ALL

Basic room, clean and tidy. We were feeling cold on our first night and they provided us with 2 heaters. Great breakfast.

Location...staff...service...friendliness.. overall brilliant.

Customer review rating 5.0/5

Linda B. Couples - 09/09/2021 Confirmed reviews ALL

From start to finish... brilliant..faultless..

Dear LINDA B., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Good stay for us

Customer review rating 5.0/5

Denise W. Friends - 09/09/2021 Confirmed reviews ALL

After our 1st stay here for 3 nights we Just cannot find any faults with this hotel at all. Big car park and Lovely staff to check you in with lovely rooms (had a lovely view of the docks ) and a great shower with big fluffy towels. A good breakfast to set us up for the day before our walk to the docks or the shops and cavern quarters. Back at night to sit inside or outside for food at the bar before bed. Will definitely be back thankyou

Dear DENISE W., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Nice hotel in a very good location

TripAdvisor rating 4.0/5

RickAdderley 09/09/2021 TripAdvisor review

The only minor issue was the cleanlinees of the bedroom. There were food crumbs on the bed side unit. We asked for a quiet room and it was perfectly quiet on the top floor. All staff wore masks making us feel quite safe.

Good choice

Customer review rating 4.5/5

Mudlark Couples - 08/09/2021 Confirmed reviews ALL

Nice hotel, convenient location. Surprisingly quiet, in spite of stag parties at the weekend. Friendly and efficient reception staff. Only downside: extremely poor compliance with the request for masks in public spaces. Extremely poor. Best not to linger if you want to be safe.

Great location

Customer review rating 4.5/5

Ray Couples - 08/09/2021 Confirmed reviews ALL

Great time fantastic staff and very helpful

Dear RAYMOND M., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

A walk in the docks!

Customer review rating 4.5/5

Alistair Couples - 08/09/2021 Confirmed reviews ALL

The hotel is well located opposite Albert Docks and a short walk to the City Centre. A bonus with on site secure parking albeit at an additional cost. The room was good for the budget and the pod en suite worked well. Dining in the morning was a bit chaotic at breakfast but worked and the variety of food on offer was good and more than adequate. Protocols for Covid were in place but it seems now more and more people staying do not feel the need to comply! Would stay again

Well located

Customer review rating 5.0/5

Anonymous Couples - 08/09/2021 Confirmed reviews ALL

Lovely room.covid safe. Good breakfast. Good price

Dear SANDRA H., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

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