ibis Liverpool Centre Albert Dock - Liverpool One 3 stars

Customer review rating (ALL Rating) 4.2/5 2,024 reviews

ibis Liverpool Centre Albert Dock - Liverpool One - Image 1
ibis Liverpool Centre Albert Dock - Liverpool One - Image 2
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ibis Liverpool Centre Albert Dock - Liverpool One - Image 4

Description

Hotel extras

  • Central location, with plenty of nearby transport links, free Wi-Fi throughout the hotel.

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Restaurant serves a choice of international cuisine

  • Pet friendly (chargeable)

  • Onsite car park (chargeable)

Our accommodation(s)

Book this hotel
Room 1

Furnished with our new Sweet Bed by ibis, the new modern ibis room boasts all the flexible features you want most: 2 twin beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet and TV with all the best channels.

  • Views:

    City View or River side

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
  • Views: City View or River side

Furnished with our new Sweet Bed by ibis, the new modern ibis room boasts all the flexible features you want most: 1 large double, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet and TV with all the best channels.

  • Views:

    City View

Max. number of persons
3

Bedding

Single sofa bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk

Royal Albert Dock view twin room, furnished with our Sweet Bed by Ibis, this modern Ibis room boasts all the flexible features you want most: 2 twin beds, ensuite bathroom, hairdryer, tea and coffee facilities, desk, internet and TV

  • Views:

    River side

Max. number of persons
2
Area
From 9 m² / 96 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk

Royal Albert Dock view twin room, furnished with our Sweet Bed by Ibis, this modern Ibis room boasts all the flexible features you want most: 2 twin beds, ensuite bathroom, hairdryer, tea and coffee facilities, desk, internet and TV

  • Views:

    River side

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, double bed, telephone, television, wardrobe, mirror and writing facilities. Audible, visual and vibrating fire alarms on request.

Max. number of persons
2
Area
From 12 m² / 129 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, twin beds, telephone, television, wardrobe, mirror and writing facilities. Audible, visual and vibrating fire alarms on request.

Max. number of persons
2
Area
From 12 m² / 129 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk

Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
United Kingdom

GPS:53.399925, -2.98709

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 192 rooms
  • 10 rooms for people with reduced mobility
  • 2 connecting rooms
  • 192 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Polish
  • Portuguese
  • Russian

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Pool Table

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • On site
  • Outdoor parking
  • 117 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13 ft
  • Parking pricing: 13.15 € 11 GBP Per day

Services & equipment

  • Electric car recharging units 11 kVA

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

FOGGS

Non contractual photo

  • Wheelchair access
  • Pet allowed
  • Exceptional View

Payment

  • Credit card

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,024 reviews

Customer review rating 4.0/5

Ian R. Couples - Confirmed reviews ALL

Dear Ian, Thank you for your positive feedback regarding our hotel's location. We are delighted to hear that you enjoyed your stay and found our proximity to the city convenient. We hope to welcome you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.5/5

Jennifer S. Couples - Confirmed reviews ALL

Dear Jennifer, Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that you found your stay enjoyable and your room comfortable. We look forward to welcoming you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.5/5

Val G. Friends - Confirmed reviews ALL

Dear Val, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location, clean accommodation and the comfort of our beds. Our team takes great pride in providing friendly and knowledgeable service and it is rewarding to know that it made your experience more enjoyable. We look forward to welcoming you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.0/5

Gail S. Friends - Confirmed reviews ALL

Dear Gail, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your room clean and suitable for your one-night visit. We hope to welcome you back for another enjoyable experience in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 5.0/5

Kathryn G. Families - Confirmed reviews ALL

Dear Kathryn, Thank you for your kind words regarding your recent stay. We are delighted that you found our location convenient and enjoyed a comfortable experience. We look forward to welcoming you back for another pleasant visit. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Dear Ian, Thank you for your positive feedback regarding our hotel's location. We are delighted to hear that you enjoyed your stay and found our proximity to the city convenient. We hope to welcome you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.5/5

Jennifer S. Couples - Confirmed reviews ALL

Enjoyable stay, comfortable room

Dear Jennifer, Thank you for sharing your feedback regarding your recent stay. We are delighted to hear that you found your stay enjoyable and your room comfortable. We look forward to welcoming you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.5/5

Val G. Friends - Confirmed reviews ALL

Although the room was quite small it was well laid out and clean. Lovely bathroom and loo. The beds were comfortable and the wardrobe was adequate for a short stay. The staff are friendly and knowledgeable about Liverpool.

Dear Val, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our prime location, clean accommodation and the comfort of our beds. Our team takes great pride in providing friendly and knowledgeable service and it is rewarding to know that it made your experience more enjoyable. We look forward to welcoming you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.0/5

Gail S. Friends - Confirmed reviews ALL

Room compact clean and what was needed for one night stay.

Dear Gail, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your room clean and suitable for your one-night visit. We hope to welcome you back for another enjoyable experience in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 5.0/5

Kathryn G. Families - Confirmed reviews ALL

Comfortable stay

Dear Kathryn, Thank you for your kind words regarding your recent stay. We are delighted that you found our location convenient and enjoyed a comfortable experience. We look forward to welcoming you back for another pleasant visit. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 3.5/5

Lucian C. Couples - Confirmed reviews ALL

It was nice, I would come again next time I will go to a football game, but the walls are thin. every small chat can be heard from the room

Dear Lucian, Thank you for your kind words regarding our staff, views, and cleanliness. I appreciate your feedback about the noise levels; we are aware that sound can travel in our building and are continuously exploring ways to enhance our guests' comfort. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 5.0/5

Manolov M. Families - Confirmed reviews ALL

Excellent.

Dear Manolov, Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you found our location convenient and your accommodation comfortable. We look forward to welcoming you back on your next visit. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 1.5/5

Hasan Y. Business - Confirmed reviews ALL

Poor sleep kept hearing the AC, the breakfast selection was poor not much options (I.e hash browns etc), no tissues available for breakfast or sugar to anything else.

Dear Hasan, Thank you for sharing your feedback. I apologise for the discomfort you experienced due to noise and the limited breakfast options. Your comments regarding the availability of tissues and sugar will be taken into consideration as we strive to enhance our services for future guests. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 3.5/5

Paul C. Couples - Confirmed reviews ALL

We were very satisfied with the hotel and friendly staff. The food was also very good. Unfortunately, we found the beds and pillows to be very uncomfortable and hard. I personally didn’t get to sleep until 5.30 because I couldn’t get comfortable. If the mattresses and pillows were softer I would 100% stay again but otherwise I wouldn’t stay again.

Dear Paul, Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found our staff friendly and enjoyed the food. However, I sincerely apologise for the discomfort you experienced with the beds and pillows. We understand the importance of a good night's sleep and appreciate your comments, which will be taken into consideration as we continue to enhance our guest experience. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.0/5

John S. Business - Confirmed reviews ALL

My lasting impression will be of the very warm and friendly welcome I received from a male member of staff on arrival. He put me at ease and left me feeling that the hotel staff were approachable and caring.

Dear John, Thank you for your kind words regarding your stay. We are delighted to hear that our staff made you feel welcome and relaxed. Your feedback is invaluable, and we look forward to welcoming you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.5/5

Margaret M. Solo - Confirmed reviews ALL

Well located hotel, comfortable clean room. Older part of the hotel but fittings well made - green marble wash basin - side lights not glaring top light. Not stuffy recycled air , window can be opened, temperature changed. Bed comfortable. Reception staff cheerful and helpful.

Dear Margaret, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and appreciated the comfort of your room, as well as the service from our reception staff. We look forward to welcoming you back soon. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 2.0/5

Diane D. Couples - Confirmed reviews ALL

I have stayed in Ibis budget hotels before but this room was the most basic and tatty one I've been in. Lots of knocks and chips to the furniture, the carpet was dirty in places. I had to ask for more teabags etc. I think they had only catered for one person. The breakfast was also very minimal, not much to choose from and not worth £14. The staff kept replenishing the hot food as it was going down very quickly but you could tell the bacon was only just cooked through. There seemed a lot of people staying there as Liverpool had played Arsenal on Sunday.

Dear Diane, Thank you for sharing your feedback regarding your recent stay at Ibis Liverpool Centre Albert Dock. I appreciate your comments about our location; however, I regret to learn that your experience with the room did not meet your expectations. We strive to maintain high standards throughout the hotel, and your observations about the furniture and cleanliness have been duly noted. Regarding the breakfast, I apologise that the selection did not meet your needs. We aim to provide a variety of options and I will ensure that your feedback is shared with the team to evaluate our offerings. It is important to us that all guests feel satisfied with their meals. We value your input as it helps us improve our services. Thank you once again for your insights, and I hope you will consider staying with us again in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.0/5

David B. Couples - Confirmed reviews ALL

Slightly dated rooms 2 single mattress toppers on a double mattress made the bed uncomfortable

Dear David, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location favorable. We appreciate your comments about the bedding and will take them into consideration as we continually evaluate our accommodation. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.5/5

John D. Friends - Confirmed reviews ALL

great experience of the city from an hotel just in the right space. EV Charger a great bonus too

Dear John, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our prime location and found the EV charger to be a beneficial feature. Your satisfaction is our priority and we look forward to welcoming you back. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 3.5/5

Helen C. Couples - Confirmed reviews ALL

Very pricey (it was half term and Halloween), however we had a show at the M&S bank arena so struggled to get a hotel. £191 with no breakfast and £11 car park. No safety deposit box in room, drains smelt in bathroom but put up as only one night. Tea and coffee provided. Car park handy! Only £1.50 extra if stay past 12 noon. Would only return if price a lot less but location for M&S arena amazing! Staff friendly.

Dear Helen, Thank you for sharing your feedback regarding your recent stay. I appreciate your comments about our prime location near the M&S Bank Arena and the friendly service provided by our team. However, I regret to learn about the inconveniences you encountered, particularly with the bathroom facilities and the absence of a safety deposit box in your room. Regarding pricing, we strive to reflect the market demand, especially during peak periods such as half-term and Halloween. Your insights are invaluable and I hope you will consider us again for future visits to Liverpool. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 2.5/5

Eileen G. Couples - Confirmed reviews ALL

Lighting is inadequate to read in bed. Heating/Fan seem impossible to adjust to what is required. Additional charge for extra space simply not worth it as the space is where you don't actually need it.

Dear Eileen, Thank you for your feedback regarding your recent stay. I appreciate your positive note on our location. I regret to hear about the issues with lighting and heating in your room, as well as your concerns regarding the additional charge for extra space. Your comments will be noted for future consideration. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.5/5

Samantha P. Couples - Confirmed reviews ALL

Nice hotel in a perfect location, room was fine and comfortable Only a slight niggle is that there was only 1 teabag between 2 of us but apart from that a great place to stay for a night out in Liverpool

Dear Samantha, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and found the hotel comfortable. We appreciate your comments about the tea provisions and we will certainly take them into consideration for future improvements. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 5.0/5

Cathy H. Friends - Confirmed reviews ALL

Helpful polite Staff excellent location

Dear Cathy, Thank you for your positive feedback regarding our location and staff. We are delighted to hear that you enjoyed your stay and found our team to be helpful. We look forward to welcoming you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 5.0/5

Vladimir O. Couples - Confirmed reviews ALL

great location, very good breakfast, clean and comfy rooms

Dear Vladimir, Thank you for your kind feedback regarding your stay. We are delighted to hear that you found our location convenient and enjoyed our breakfast offerings, as well as the cleanliness and comfort of your room. We look forward to welcoming you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 3.5/5

Marjory A. Couples - Confirmed reviews ALL

It was clean, dated, but fine

Dear Marjory, Thank you for your feedback. We appreciate your positive remarks regarding our location and cleanliness. We understand your concerns regarding the dated aspects of the property and will consider this as we continuously strive to enhance our guests' experiences. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Other web-users rate our hotel

  • 2,955 reviews 9.5/10 Location
  • 3,020 reviews 5.5/10 Room
  • 2,118 reviews 8.4/10 Service
  • 55 reviews 4.8/10 WiFi
  • 1,659 reviews 3.7/10 Comfort
  • 1,260 reviews 6.9/10 Cleanliness
  • 1,146 reviews 6.8/10 Breakfast

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