ibis Liverpool Centre Albert Dock - Liverpool One 3 stars

Customer review rating (ALL Rating) 4.2/5 1,853 reviews

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ibis Liverpool Centre Albert Dock - Liverpool One - Image 1
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ibis Liverpool Centre Albert Dock - Liverpool One - Image 4
27 Wapping, L18LY LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links, free Wi-Fi throughout the hotel.

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Restaurant serves a choice of international cuisine

  • Pet friendly (chargeable)

  • Onsite car park (chargeable)

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Furnished with our new Sweet Bed by ibis, the new modern ibis room boasts all the flexible features you want most: 2 twin beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet and TV with all the best channels.

  • Views:

    City View or River side

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
  • Views: City View or River side
See availabilities

Furnished with our new Sweet Bed by ibis, the new modern ibis room boasts all the flexible features you want most: 1 large double, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet and TV with all the best channels.

  • Views:

    City View

Max. number of persons
3

Bedding

Single sofa bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Royal Albert Dock view twin room, furnished with our Sweet Bed by Ibis, this modern Ibis room boasts all the flexible features you want most: 2 twin beds, ensuite bathroom, hairdryer, tea and coffee facilities, desk, internet and TV

  • Views:

    River side

Max. number of persons
2
Area
From 9 m² / 96 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Royal Albert Dock view twin room, furnished with our Sweet Bed by Ibis, this modern Ibis room boasts all the flexible features you want most: 2 twin beds, ensuite bathroom, hairdryer, tea and coffee facilities, desk, internet and TV

  • Views:

    River side

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, double bed, telephone, television, wardrobe, mirror and writing facilities. Audible, visual and vibrating fire alarms on request.

Max. number of persons
2
Area
From 12 m² / 129 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, twin beds, telephone, television, wardrobe, mirror and writing facilities. Audible, visual and vibrating fire alarms on request.

Max. number of persons
2
Area
From 12 m² / 129 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
United Kingdom

GPS:53.399925, -2.98709

Telephone
Fax +44 151 317 3310
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 192 rooms
  • 10 rooms for people with reduced mobility
  • 2 connecting rooms
  • 192 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Polish
  • Portuguese
  • Russian

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Pool Table

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • On site
  • Outdoor parking
  • 117 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13 ft

  • Parking pricing: 12.83 € 11 GBP Per day

Services & equipment

  • Electric car recharging units 11 kVA

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

FOGGS

Non contractual photo

  • Wheelchair access
  • Pet allowed
  • Exceptional View

Payment

  • Credit card

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,853 reviews

Customer review rating 4.5/5

Katherine T. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Liam T. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Jessica B. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Neil M. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Richard I. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Liam T. Business - Confirmed reviews ALL

the night was comfortable, the only issue was the Zircon only worked at 30 degrees, but was given 2 small desk fans which were not exactly quiet.

Customer review rating 3.5/5

Jessica B. Families - Confirmed reviews ALL

Rooms lovely and clean but check in staff was to busy to tell use basic information about breakfast times and check out times

Customer review rating 4.0/5

Neil M. Business - Confirmed reviews ALL

Everything was ok

Customer review rating 4.0/5

Richard I. Solo - Confirmed reviews ALL

A good time. Great nights sleep. Good breakfast.

Customer review rating 3.5/5

Karen B. Friends - Confirmed reviews ALL

Clean and comfortable stay.

Customer review rating 1.5/5

Tracey B. Families - Confirmed reviews ALL

The positives: Great location facing Albert Dock and within easy walking distance of the main shopping area and restaurants. Parking outside the hotel which you have to pay for, but this seems to be the case with many of the city hotels. Price was reasonable at £11 for 24 hours, compared to what my parents paid at the Hilton. The reception staff were friendly and very helpful, especially the young man who carried my boxes in as there was no trolley available. The Negatives: The twin room we had was small, stuffy and very dated. Twin beds were narrow and uncomfortable. So different from the Ibis that I stayed at in Vienna. Not very sound proof- woken a few times from people closing their bedroom doors, talking in the early hours of the morning and city noise through the windows. The sheets were fitted over a mattress pad rather than over all the mattress, which meant that the side of the mattress had some dubious stains on. However, the rest of the room and bathroom were clean. I found the breakfast very limited. No granola on two days, no berries/soft fruit/seeds to go with the yoghurt, no mint tea. However, if you like an English breakfast, croissants, pain au chocolate, white bread and a small selection of cheese and ham, you’ll probably be satisfied. I probably wouldn’t stay here again if I was in the area and I haven’t recommended it to family. I appreciate you pay for budget hotels, but other hotels in this chain have been so much better.

Customer review rating 3.0/5

Neville D. Families - Confirmed reviews ALL

Overall disappointed, was incredibly noisy in the main area downstairs.

Customer review rating 3.5/5

Anthony P. Families - Confirmed reviews ALL

I was really happy with the location and the price, only issues I had was: 1) Shower had a repair on the floor (room 37) nicked my foot and looked scruffy. It needs changing as it’s a hazard. 2) Pillows were cheap and nasty. 3) ‘Clean’ towels smelt of foist. 4) Only got one towel , there were two of us. The bad stuff out the way, we got a great price , the staff were helpful and welcoming and we would go again , maybe pay a bit more for a bigger room and a view of the dock next time.

Customer review rating 3.5/5

Pauline L. Friends - Confirmed reviews ALL

Overall whilst rooms are very basic and snug they were fine for a short stay as the location is very good . Staff excellent and breakfast ( extra cost but reasonable ) was good value . There is no comfortable seating even though there is a bar near reception . A pool table as you enter is very off putting and would be better if there were sofas etc there

Dear Pauline, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and found our staff to be excellent. Your comments regarding the seating arrangements have been noted. We strive to create a welcoming environment, and your input is invaluable in that process. We will consider your suggestions for improving the lobby area to enhance our guests' experience further. Thank you once again for your insights. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 3.5/5

Gwendoline D. Friends - Confirmed reviews ALL

Clean, and handy to the Albert Dock however I found the bathroom disappointing, kind of a wet room for elderly or disabled people, when the people above showered after midnight all we could here was the running water ( sounded like it had a burst pipe) having said that the staff are nice and friendly. You get what you pay for, cheap and cheerful.

Dear Gwendoline, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments about the cleanliness and the convenience of our location near Albert Dock. I regret to hear that the bathroom facilities did not meet your expectations and I apologise for any disturbances caused by noise from above. We value your insights, as they help us improve our services. Please know that our team strives to provide a welcoming atmosphere and I am pleased that you found our staff to be friendly. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 5.0/5

Natalie E. Families - Confirmed reviews ALL

Staff were excellent i had to move rooms due to the smell of vomit

Dear Natalie, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the service provided by our staff. However, we sincerely apologise for the inconvenience you experienced with the room. Your comments will be taken into consideration for future improvements. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 5.0/5

Denise A. Couples - Confirmed reviews ALL

We had a very enjoyable stay,great location and Albert docks is great.

Dear Denise, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location fantastic and enjoyed your time at Albert Dock. We look forward to welcoming you back in the future. Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 4.5/5

Christopher C. Couples - Confirmed reviews ALL

The accommodation was well located, and it was really useful to be able to leave the car in such a central position. Although the room was a little small, it was adequate for an overnight stay, and was good value.

Dear Christopher, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you appreciated our central location and found the parking facilities useful. We look forward to welcoming you back for another visit. Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 0.5/5

Gill I. Couples - Confirmed reviews ALL

Celebrating a Ruby Wedding Anniversary and booked January 2026 for a stay 12 September. Emailed requesting nice room if at all possible with a dock view. Lovely reply saying they would do their best to accommodate our request and thanked us for choosing their hotel. Arrived and was attended to by a surly female, young member of staff. Threw the key card at us. No welcome and when asked if she knew the whereabouts of the restaurant we had reserved in the Albert Dock which is opposite, told an unhelpful No. Room awful. Dark , just about fitted the bed , no hand towels, with a view over a car park. Gave 1 star as it was at least clean and well located for the Albert Dock and M&S Arena where we had tickets for a concert. In view of the cost for this privilege, I would rather the hotel had said straight away that they had no intention of fulfilling our request, then we could have chosen another hotel! We will not be recommending and we will certainly not be staying there again!

Customer review rating 5.0/5

Adedayo A. Solo - Confirmed reviews ALL

Enjoyed my stay

Dear Adedayo, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and found it comfortable. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 3.5/5

Daniel M. Couples - Confirmed reviews ALL

Mostly great....2nd towel felt damp on arrival but replaced at reception. 10 minute queue for breakfast

Dear Daniel, Thank you for your feedback. I am glad to hear that you found your bed comfortable and enjoyed the spacious bathroom. I apologise for the inconvenience with the towel and the wait for breakfast. Your comments will be taken into consideration as we strive to improve our services. Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 0.5/5

Junaid B. Business - Confirmed reviews ALL

First problem was that my points and nights did not credit properly. Staff put me as a no-show on the system, even though I checked in properly on the scheduled day of arrival. Secondly, I am entitled to late checkout through Silver status with Accor ALL. However, I was told this was not possible as the hotel was full. I checked and there were many rooms available on my day of checkout, so reception staff were dishonest with me about late checkout. The location is good, opposite Albert Dock, near Liverpool One, and just 20 minutes from Central and Lime Street stations.

Dear Junaid, Thank you for sharing your experience regarding your recent stay with us. I regret to learn about the issues you encountered with your points and the check-in process. It is important for us to ensure our guests have a seamless experience and I appreciate your feedback on this matter. Regarding your late checkout request, I understand your disappointment. While we aim to accommodate all requests, availability can fluctuate and our team must manage these requests based on hotel occupancy. I assure you that we strive for transparency in our communications with guests. I am pleased to know that you appreciated our location by Albert Dock and Liverpool One. Your insights are invaluable as we continually seek to enhance our services. Thank you once again for your feedback, and I hope to provide you with a more positive experience in the future. Best regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 4.0/5

Sean S. F. Friends - Confirmed reviews ALL

Great stay friendly staff

Dear Sean, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and comfortable accommodations, as well as the friendliness of our staff. Your satisfaction is our priority. Best regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 3.5/5

Patricia S. Business - Confirmed reviews ALL

Hotel is well located to the city centre, we stayed as a quick stop over whilst dropping g our daughter to university. Check in is quite late but staff did say due to a busy weekend they could not provide an early check in which was totally understandable. Staff were helpful and mannerly. Only downside is the beds are very uncomfortable and the room was very small but I could not fault much else.

Dear Patricia, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the service provided by our staff. I regret to learn that the comfort of the beds and the size of the room did not meet your expectations. We understand how important a restful night's sleep is, and your comments will be noted for future considerations. We strive to provide a pleasant experience for all our guests and I appreciate your understanding regarding the check-in policy during peak times. Best regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Other web-users rate our hotel

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  • 2,052 reviews 8.4/10 Service
  • 52 reviews 4.9/10 WiFi
  • 1,643 reviews 3.9/10 Comfort
  • 1,209 reviews 7/10 Cleanliness
  • 1,107 reviews 6.6/10 Breakfast

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