ibis Liverpool Centre Albert Dock - Liverpool One Hotel 3 stars

Customer review rating 4.3/5 7,961 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Liverpool Centre Albert Dock - Liverpool One
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Room 1

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Hotel extras

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

  • An ALLSAFE certified hotel. We have introduced elevated hygiene & prevention measures

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY
liverpool
united kingdom

Tel: +441513173310

Fax: (+44)151/7069810

Check-in from 14h00

Check out up to 12h00

  • NATIONAL EXPRESS :  NORTON STREET

  • By plane

    JOHN LENNON AIRPORT At 8.05km / 5 miles

  • By plane

    LIVERPOOL AIRPORT At 9.66km / 6 miles

  • By plane

    LIVERPOOL AIRPORT At 8.05km / 5 miles

  • By plane

    LIVERPOOL J.LENNON At 5km / 3.11 miles

  • By plane

    MANCHESTER AIRPORT At 80.46km / 50 miles

  • By plane

    MANCHESTER AIRPORT At 15km / 9.32 miles

  • By boat

    FERRIES At 0.97km / 0.6 miles

  • By boat

    IRISH FERRIES At 0.8km / 0.5 miles

  • By boat

    ISLE OF MAN FERRY At 0.97km / 0.6 miles

  • By boat

    MERSEYSIDE FERRIES At 0.16km / 0.1 miles

  • By boat

    Mersey Ferries At 1km / 0.62 miles

  • By car

    M62 At 329.92km / 205 miles

  • By car

    MOTORWAY M57 At 6.44km / 4 miles

  • By car

    MOTORWAY M62 At 0.1km / 0.06 miles

  • By train

    LIVERPOOL LIME STREET At 1.61km / 1 miles

GPS :53.399925, -2.98709

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Views: City View, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Twin room with 2 beds

  • Max. number of persons: 2
  • Views: City View, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Family room with 1 double bed + 1 single bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products

Accessible Double room with 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft

Accessible Twin room with 2 beds

Accessible room
  • Max. number of persons: 2
  • Area: From 12 / 129 sq ft

MyRoom by Daniel: Friendly Liverpool / Standard twin room

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Borja: Historic Liverpool / Standard twin room

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews for
ibis Liverpool Centre Albert Dock - Liverpool One

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,961 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,339 reviews

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Customer review rating 4.3/5

Anonymous Families - 09/11/2020 Confirmed reviews ALL

.

Dear ASANDEI C., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock. Please rest assured I will be sharing your positive comment with all of our team. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Good

Customer review rating 4.3/5

Anonymous Business - 06/11/2020 Confirmed reviews ALL

Service was very good but the food is poor and the room's are looking dated but for the price l paid lm not complained

Dear JOHN J., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay with us however we apologise that your food experience didn't meet your expectations. We are taking notes of your feedback as we want to improve the quality of our services. We are aware that our rooms are outdated and need some refreshment. We are in the process of putting a plan together which will involve redecoration and some new carpet and as soon as we get the authorisation from our Head Office, we would then proceed with the renovation. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Great location and value

Customer review rating 4.3/5

Ruth Solo - 04/11/2020 Confirmed reviews ALL

I stay here quite regularly as have to visit my elderly mum, always happy with service and cleanliness. Parking very convenient also. Hopefully will continue to be a regular customer

Dear RUTH M., Thank you for taking the time to leave your review; we are pleased that you enjoyed once again your stay with us. We are delighted you appreciated the friendliness of our team and you found our rooms clean; please rest assured I will be sharing your positive comment with all of our team. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Disappointing

Customer review rating 4.3/5

Anonymous Couples - 01/11/2020 Confirmed reviews ALL

Overall disappointing. Hotel was not actually on the Albert Dock as expected. Rooms walls were extremely thin, we could hear people in other rooms snoring and talking which is not appropriate. Any little movement, toss or turn in sleep would wake you up because the beds were extremely squeaky. Booked a double room, was not a double bed. Was two single beds pushed together which is not ideal. No hand gel in the bottle when entering the hotel which means this is not a covid secure environment, as a nurse myself this was highly disappointing and this allows the virus to spread. No staff on the front desk when leaving hotel to speak with, instead put room keys in designated box. I will not be coming to this hotel again, I would much rather stay in a travel lodge.

Dear DOYLE B., Thank you for taking the time to leave your feedback, we apologise that your stay did not live up to your expectations. As per explained on our website, our hotel is located opposite the Royal Albert Dock and M&S Bank Arena, we are not on the Dock itself. We are sorry about the noise coming from different rooms; our reception is manned 24 hours a day and can be contacted at any point during your stay, should you encounter any issues. Our team will be happy to assist you as much as they can to solve the inconvenience caused. We could have moved you to a quieter room, had we have been notified. We apologise that the hand sanitiser gel dispenser at the entrance of the hotel was empty when you arrived. We check and fill them up regularly. We also have hand sanitiser gel dispensers available located at the reception, by the lifts and inside the lifts. Our reception team is here 24 hours, however due to the low occupancy of the hotel, our team is on reduced capacity and we have one member of staff in the morning on reception who also help our breakfast team when they need. We are sorry if there was no team member at the desk when you came down to check-out, they would have been available a few minutes later to process to your check-out. There is a box at reception for the check-out to avoid any unnecessary contact, not only for your protection but for our team as well however our team is always available if you need any assistance. Thank you again for sharing your experience, we hope we will get the opportunity to better serve you in near future. Sincerely, Apolline Lecocq, Assistant General Manager.

Well located

Customer review rating 4.3/5

Jillian B. Couples - 26/10/2020 Confirmed reviews ALL

Had a lovely stay. Away from the hustle and bustle but only 5 mns walk to all amenities. Staff were all lovely and couldn’t do enough for us.

Dear JILLIAN B., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Felt welcome and safe

Customer review rating 4.3/5

David P. Business - 23/10/2020 Confirmed reviews ALL

I stay. In this hotel quite often and during this very difficult period of pandemic all safety measures are in place to protect guests and the staff. Even during these stressful times the staff lead by Lisa remain focused to the guests while still feeling welcome, a very nice feeling a big well done to all the team. Dave

Dear DAVID P., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Good stay

Customer review rating 4.3/5

Tootles Solo - 21/10/2020 Confirmed reviews ALL

Check in was friendly and efficient. I think the arrangement for eating in the restaurant were good, although I didn't eat. I should have asked if I could take a meal and a drink to my room, as I am not comfortable in restaurants yet. Hopefully this is possible, for future stays. Room was clean, bed comfortable.. I wish you had one comfortable seat in each room. The bench is not at all comfortable and sitting on the bed drinking a glass of red wine is not advisable :). All in all, good value for money.

Dear STEPHANIE W., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock. We are delighted you appreciated the friendliness of our team; please rest assured I will be sharing your positive comment with all of them. Unfortunately with the new restrictions with Covid-19, only table service is allowed in our restaurant for drinks and food; we don't have room service available in our hotel. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Great stay

Customer review rating 4.3/5

M Solo - 16/10/2020 Confirmed reviews ALL

Great location and breakfast, helpful staff

Dear Maria, We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison

Excellent stay

Customer review rating 4.3/5

Lynne Families - 13/10/2020 Confirmed reviews ALL

Hotel was clean and well organised under covid rules - we felt safe - Breakfast was great - table service - nothing too much trouble - very friendly staff

Dear LYNNE L., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found our hotel clean and safe. We are delighted you appreciated the friendliness of our team; please rest assured I will be sharing your positive comment with all of them. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Good location beds too hard basic

Customer review rating 4.3/5

Sue Families - 12/10/2020 Confirmed reviews ALL

Friendly welcome by staff. Hotel clean maintaining good covid hygiene. Room very basic particularly beds very narrow beds with a matress topper rather than full matress very uncomfortable struggled to sleep. Location ideal for Albert Dock town centre. Secure Car parking £10 24 hours.

Dear KIRTLEY S., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. We are delighted you appreciated the friendliness of our team; please rest assured I will be sharing your positive comment with all of them. We apologise that our bed was not as comfortable as you were expecting it; we all have different personal preferences. Our beds are equipped with a standard mattress of 15 centimetres deep and a topper of 4 centimetre deep. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Great location and 12 o'clock checkout

Customer review rating 4.3/5

Debbie Couples - 08/10/2020 Confirmed reviews ALL

Always clean comfortable and friendly. The best of the budget hotels

Dear DEBORAH D., Thank you for taking the time to leave your review; we are pleased that you enjoyed once again your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. We are delighted you appreciated the friendliness of our team; please rest assured I will be sharing your positive comment with all of them. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Good location

Customer review rating 4.3/5

Anonymous Families - 07/10/2020 Confirmed reviews ALL

Booked a twin room dock facing but wasn’t satisfied with the room and asked to be moved had to be moved to a double room with dock view. Breakfast was disappointing both mornings at it was cold. Staff on reception were very helpful and friendly.

Dear LYNNE H., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. We are delighted you appreciated the friendliness of our team; please rest assured I will be sharing your positive comment with all of them. We apologise that your breakfast experience didn't meet your expectations, we are taking notes of your comment to improve the quality of our services. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Good stay

Customer review rating 4.3/5

Sue Couples - 05/10/2020 Confirmed reviews ALL

Stopped for just 1 night whilst taking our daughter to University. Good location, good value for money and spotlessly clean.

Dear SUSAN T., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. Please rest assured I will be sharing your positive comment with all of our team. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Good

Customer review rating 4.3/5

Andrew T. Couples - 03/10/2020 Confirmed reviews ALL

Good

Dear ANDREW T., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Good stay

Customer review rating 4.3/5

Emma Couples - 01/10/2020 Confirmed reviews ALL

I stayed at the ibis hotel on the Albert docks while I was visiting my fiancé who I haven’t seen for nearly two months. The rooms were very clean and the shower was nice and spacious. Checking in and out was easy and they had a nice bar for when you want to just sit outside with a cold beer (or any other drink) the hotel itself felt very secure, only being able to access the building and it’s different floors by using your room key. As someone with chronic anxiety issues this made me feel so much safer throughout my stay with my partner. Will definitely be staying here again next time I’m down.

Dear EMMA F., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay with us and you felt safe and secure in our hotel. We are glad you found our rooms clean and spacious and you had a lovely time in Liverpool visiting your fiance. Please rest assured I will be sharing your positive comment with all of our team. . Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Well located

Customer review rating 4.3/5

Matthew Couples - 01/10/2020 Confirmed reviews ALL

The room was nice and clean, didn't sleep to well beacuse of the emergency services outside and the romping from the room above.

Dear MATTHEW K., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. We apologise for the noise coming from outside, we are located in the city centre and we encounter external noises. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Great location, good value, not cleaned properly

Customer review rating 4.3/5

Gordon P. Couples - 01/10/2020 Confirmed reviews ALL

Great location for access to docks, restaurants and shops. Only disappointment was the room did nit appear to have been cleaned properly with old tea stains on the surfaces visible and many bits on the carpet which was surprising given the declaration made about being a Covid Allsafe approved hotel. Have stayed here before and it was spotless so hopefully just a one-off.

Dear GORDON P., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. However we apologise that you encountered an issue with the cleanliness of the room; feel free to contact our 24 hours reception in future if there is any problem happening during your stay. Our team will be happy to assist you as much as they can to solve the inconvenience caused. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Great location

Customer review rating 4.3/5

Anonymous Couples - 28/09/2020 Confirmed reviews ALL

Great location for everything, room very clean, shower amazing , great stay

Dear JACQUELINE M., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. Please rest assured I will be sharing your positive comment with all of our team. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Perfect Location and very Dog friendly

Customer review rating 4.3/5

Jacqui Couples - 28/09/2020 Confirmed reviews ALL

Great Stay. Felt very safe with COVID guidelines in place. Really enjoyed our weekend City staycation

Dear JACQUI H., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. Please rest assured I will be sharing your positive comment with all of our team. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

Convenient location in Albert Docks area

Customer review rating 4.3/5

Colum Couples - 27/09/2020 Confirmed reviews ALL

Vested cousins in Liverpool and this was a convenient place to stay. Parking is £10/night. Handy location for seeing sights in Docks area such as Beatles story.

Dear COLUM D., Thank you for taking the time to leave your review; we are pleased that you enjoyed your stay in Ibis Liverpool Centre Albert Dock and you found the location of our hotel very convenient. We are delighted you appreciated the friendliness of our team; please rest assured I will be sharing your positive comment with all of them, specially with Jorge. For your information, the money was hold on your account as you processed to the online check-in, 48 hours prior to your arrival date and you authorised your card in case you had any extra at the hotel. The amount authorised on your card is based on the total amount of the reservation. The money is released automatically at the check-out time. If you don't want it in future, feel free to ignore the online check-in email. Thank you again for sharing your experience, and we hope we will get the opportunity to welcome you back again soon. Sincerely, Apolline Lecocq, Assistant General Manager.

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