ibis Liverpool Centre Albert Dock - Liverpool One 3 stars

Customer review rating (ALL Rating) 4.3/5 2,064 reviews

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ibis Liverpool Centre Albert Dock - Liverpool One - Image 1
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27 Wapping, L18LY LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

Our accommodation(s)

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Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
United Kingdom

GPS:53.399925, -2.98709

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGG'S

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Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,064 reviews

TripAdvisor Rating  4.0/5  2,640 reviews

Good stay

Customer review rating 4.5/5

Kevin R. Couples - Confirmed reviews ALL

I was impressed by the comfort and cleanliness of the room.

Great location. Room spotless and very comfortable.

Customer review rating 5.0/5

Bev T. Solo - Confirmed reviews ALL

Overall a very good place to stay.

Uncomfortable, miserable staff

Customer review rating 1.5/5

Carol Couples - Confirmed reviews ALL

On arriving we were greeted by a miserable staff member, very abrupt and uninterested .I thought she may have been having a bad day until I smiled at a few other staff members who all looked at me like something they'd stood in .. the beds were uncomfortable the pillows were rock hard and you got 2 teabags and milks for a 2 night stay for 2 people , I could have popped down and asked for more but didn't know what attitude I'd get . I couldn't get home quick enough. The only plus point was the location as it's close to everything .. must say there was a young lady as we were checking out who smiled and was friendly but she didn't ask how our stay was , I'm assuming they don't want to know.

Well located, staff lovely. The beds is the only let down

Customer review rating 2.5/5

Paige Families - Confirmed reviews ALL

Location is amazing! In the heart of the city. Staff friendly The beds are extremely uncomfortable and massive affected my stay. I will most likely not stay here again due to the bed

It is what it is.

TripAdvisor rating 4.0/5

bredaclarke Couples - TripAdvisor review

Stayed here as part of a football package so didn't choose the hotel myself. I would typically be used to 4 and 5 star hotels but I'll be fair in my review. Check in was fast and staff are quite friendly. The hotel is ideally located for getting into the city center and Albert Dock. The room was tiny and most definitely not suitable for 2 adults. The bed was small too. However I will say the air con is excellent quality and the bathroom is a fair size and isn't bad at all. Shower was powerful but I've an issue with these half glass shower doors. They do not stop the water going onto the floor but I've experienced this is quality hotels too. The breakfast was ok based on the type of hotel it was. I wouldn't choose to stay here because I enjoy staying in high quality hotels but it didn't spoil my trip. Perfectly adequate for those used to hotels of this quality.

Dear Breda, Thank you for taking the time to share your thoughts following your recent stay with us. We are pleased to hear that you found our location convenient and appreciated the efficiency of our check-in process, alongside the friendliness of our staff. We understand that room size can be a matter of personal preference and we regret that the accommodation did not meet your expectations in terms of space for two adults. Your feedback regarding the shower design is duly noted; we strive to ensure all amenities are functional and comfortable for our guests. It is also great to hear that you enjoyed the quality of our air conditioning and the bathroom facilities. While we recognise that our hotel may not cater to everyone's preferences for luxury, we appreciate your understanding and fairness in reviewing your experience. We hope to have the opportunity to welcome you back in the future. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

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Other web-users rate our hotel

  • 3,349 reviews 9.6/10 Location
  • 3,372 reviews 5.9/10 Room
  • 2,422 reviews 8.5/10 Service
  • 46 reviews 4.1/10 WiFi
  • 1,859 reviews 3.8/10 Comfort
  • 1,474 reviews 6.9/10 Cleanliness
  • 1,231 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.