ibis Liverpool Centre Albert Dock - Liverpool One 3 stars

Customer review rating (ALL Rating) 4.3/5 2,159 reviews

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ibis Liverpool Centre Albert Dock - Liverpool One - Image 1
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27 Wapping, L18LY LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

Our accommodation(s)

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Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
United Kingdom

GPS:53.399925, -2.98709

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGG'S

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Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,159 reviews

TripAdvisor Rating  4.0/5  2,629 reviews

Doggy Friendly Hotel To The Extreme And Unacceptable Level

TripAdvisor rating 3.0/5

Roy L TripAdvisor review

Stayed at this hotel during last few days with friends. Have stayed at the hotel on several previous occasions in recent years. Great location and friendly staff. Staff have done a good job dressing the reception area for Christmas making the hotel warm and welcoming. Breakfast is basic but ok. On site parking is very useful. Room was looking a little tired. The heater did not work properly so room was too cold for me but after reporting to Reception maintenance resolved the issue with the heater. Bed this time was very hard impacting sleep quality. Significantly, I hadn't realised that the hotel now was dog friendly. For someone who is afraid of dogs this is a big no no! Noticed 5/6 dogs during our stay with their owners and all seemed to be staying on different floors? Suggested to me that there were no dedicated room for guests with dogs. I did ask Reception about this and they were surprised by the question and gave me the impression that there were NO DEDICATED rooms for dog owners and their dogs. Not hygienic and unacceptable surely for non-dog guests like me. I actually complained to Reception about dogs being allowed to accompany their owners in the breakfast room. One owner was walking his dog around the buffet counter while collecting his food, patting his dog in the process. The Receptionist agreed with me that it was not acceptable but did nothing about it. Come on IBIS this is surely unhygienic and unacceptable practice to your guests regardless of if there dog owners. Standards have slipped and won't be staying here again!

Dear Roy, Thank you for your feedback regarding your recent stay at our hotel. We are pleased to hear that you appreciated our location, friendly staff and festive decorations. However, we regret that your experience was marred by concerns related to our pet-friendly policy. We understand that this aspect can be challenging for guests who may not be comfortable around dogs. While we strive to create an inclusive environment for all our guests, we are committed to ensuring that hygiene and comfort levels are maintained throughout the hotel. Your comments regarding the presence of dogs in the breakfast area have been noted, as we take such matters seriously to uphold our standards. We sincerely apologise for any inconvenience you experienced with your room's heating and the quality of your bed. Your feedback is invaluable, and we will be reviewing these matters to enhance our guests' experiences in the future. Thank you once again for sharing your thoughts, and we hope to have the opportunity to serve you better in the future. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

Great Location - Great Stay

Customer review rating 4.5/5

Fiona Families - Confirmed reviews ALL

We had a great stay at the Ibis and would happily recommend it. Fantastic location, comfortable room and great value.

Dear Fiona, Thank you for your kind words about your recent stay with us. We are delighted to hear that you enjoyed our fantastic location and found our rooms comfortable. Your recommendation is greatly appreciated. Kind regards, Lisa Thornborrow General manager ibis Liverpool Centre Albert Dock - Liverpool One

comfortable, warm and friendly.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Amazing value.

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable, warm and friendly, and that you appreciated the value we offer. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Great location

Customer review rating 5.0/5

Darren S. Families - Confirmed reviews ALL

We had a lovely stay, bed was comfy and room was clean. We paid for breakfast which was fine and as expected for the type of hotel. Great location for the docks and Liverpool one. Second visit and will return.

Dear Darren S., Thank you for your kind feedback. We are delighted to hear that you enjoyed our location, comfortable beds and cleanliness. We look forward to welcoming you back for your third visit! Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Great stay

Customer review rating 5.0/5

Sheila P. Friends - Confirmed reviews ALL

Hotel is in perfect location, good parking facilities. The rooms were well presented, clean and towels changed each day, bed made every day. Excellent shower.

Dear Sheila, Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay, appreciated our location and found our facilities to your liking. Your kind words about our room cleanliness and shower are greatly appreciated. Kind regards, Lisa Thornborrow General Manager ibis Liverpool Centre Albert Dock - Liverpool One

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Other web-users rate our hotel

  • 3,363 reviews 9.6/10 Location
  • 3,415 reviews 5.8/10 Room
  • 2,470 reviews 8.5/10 Service
  • 46 reviews 4.8/10 WiFi
  • 1,879 reviews 3.8/10 Comfort
  • 1,499 reviews 6.9/10 Cleanliness
  • 1,242 reviews 7.6/10 Breakfast
  • 977 reviews 7.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.