ibis Liverpool Centre Albert Dock - Liverpool One 3 stars

Customer review rating (ALL Rating) 4.3/5 2,062 reviews

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ibis Liverpool Centre Albert Dock - Liverpool One - Image 1
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27 Wapping, L18LY LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

Our accommodation(s)

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Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
United Kingdom

GPS:53.399925, -2.98709

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGG'S

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Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

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ALL Rating  4.3/5  2,062 reviews

TripAdvisor Rating  3.8/5  2,643 reviews

Great location, clean but really bad mattresses.

TripAdvisor rating 3.0/5

emma h TripAdvisor review

I love the location of the hotel, it’s clean and the breakfast is ok, but the beds were like torture devices. We booked 4 rooms. 411,410,405 and 408 and all of us said the same thing. They definitely need new mattresses, even the mattress toppers on the beds didnt make a difference.

Dear Emma Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and cleanliness. However, we sincerely apologise for the discomfort you experienced with the mattresses. Your comments about the beds have been noted and we will take them into consideration as we continuously strive to improve our guest experience. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Good value Hotel with friendly staff and a great location.

TripAdvisor rating 5.0/5

Mobile45509245115 TripAdvisor review

Although this is not the best Hotel I have ever stayed in, I felt it deserved a 5* review based on the price paid and the amenities offered. The location you can`t fault. It`s directly opposite the entrance to Albert dock, and if you are lucky to have a room facing that way, fantastic views. It is a 2 minute walk to the bus station and Liverpool One shopping centre. There is also a reasonably priced car park on site. The staff are without exception very friendly, helpful and efficient. We were able to check in at 1.30 as our room was ready. All staff we spoke to were engaging. The room is fairly basic, but its extremely clean. The bed was comfortable enough, slightly hard for me, but that is down to personal taste. The room is a good size with plenty of space to get round the bed. There is a small sofa next to the desk, handy to sit and dry your hair. Plenty of plug points. No USB points. The bathroom is quirky, its like a pod on a cruise ship, but it was large, the shower was powerful and hot, and toiletries were supplied. Two small criticisms, a shelf in the shower for your own toiletries would be helpful and, while we had two large fluffy white towels, a small one for my hair would have been appreciated. We heard no noise from the corridors or other rooms. These is a pleasant bar area, which doubles as the breakfast room. The bar prices are reasonable for a City Centre Hotel. The breakfast was just OK. There isnt a lot of selection, I would have liked to see black pudding and fried eggs on the hot section and more fresh fruit. The hot section was hot though, and the staff took away anything that was there a while and replaced it with fresh, something that doesnt seem to happen at 4* hotels we stay at. I would recommend this Hotel, its not the Hilton, but you arent paying Hilton prices.

Dear Guest, Thank you for sharing your thoughtful review regarding your recent stay at our hotel. We are delighted to hear that you found our location advantageous and that our staff made a positive impression with their friendliness and efficiency. We appreciate your feedback on the room amenities and are pleased that you found it clean and comfortable. Your suggestions regarding additional shelving in the shower and an extra small towel for hair are valuable, and we will take them into consideration as we continually seek to enhance our guest experience. We are also glad to know that you enjoyed the breakfast service, although we acknowledge your desire for a wider selection. Your comments will be shared with our team to ensure we meet our guests' expectations. Thank you for recommending us; we strive to provide good value for our guests. We hope to welcome you back to ibis Liverpool Centre Albert Dock in the future. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Could have been better

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Rooms need modernising, no USB charging ports - sort of expected these days for a modern hotel, resulted in having to buy a USB plug to charge our phones

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your comments about the room amenities and the need for modernisation. We continuously evaluate our facilities to enhance guest experiences. Your insights are valued as we strive to improve. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Enjoyable stay

Customer review rating 5.0/5

Douglas T. Friends - Confirmed reviews ALL

The staff were so welcoming and extremely friendly and efficient. Easiest check in ever and so approachable. Showers were excellent could not fault anything about the hotel.

Dear Douglas, Thank you for your kind words regarding your recent stay. We are delighted to hear that our team made your experience enjoyable and that you appreciated the facilities. Your feedback is invaluable to us. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Great location, lovely staff and late breakfast.

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Wonderful place and central to everything.

Dear James, Thank you for your kind words regarding our location, staff and breakfast service. We are delighted to hear that you enjoyed your stay with us and found our hotel central to your needs. We look forward to welcoming you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

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Other web-users rate our hotel

  • 3,337 reviews 9.6/10 Location
  • 3,361 reviews 5.9/10 Room
  • 2,405 reviews 8.5/10 Service
  • 45 reviews 3.8/10 WiFi
  • 1,851 reviews 3.8/10 Comfort
  • 1,470 reviews 7/10 Cleanliness
  • 1,225 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.