ibis Liverpool Centre Albert Dock - Liverpool One Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 8,818 reviews

ALLSAFE approved hotel

ibis Liverpool Centre Albert Dock - Liverpool One
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+ 15 Services

Hotel extras

  • Central location, with plenty of nearby transport links

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Fogg's Restaurant serves a choice of international cuisine

  • Just 350 yards away from Liverpool One shopping centre

  • An ALLSAFE certified hotel. We have introduced elevated hygiene & prevention measures

Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY liverpool
united kingdom

Check-in from 15h00

Check out up to 12h00

  • NATIONAL EXPRESS:  NORTON STREET

  • By plane

    JOHN LENNON AIRPORT At 8.05km / 5 miles

  • By plane

    LIVERPOOL AIRPORT At 9.66km / 6 miles

  • By plane

    LIVERPOOL AIRPORT At 8.05km / 5 miles

  • By plane

    LIVERPOOL J.LENNON At 5km / 3.11 miles

  • By plane

    MANCHESTER AIRPORT At 80.46km / 50 miles

  • By plane

    MANCHESTER AIRPORT At 15km / 9.32 miles

  • By boat

    FERRIES At 0.97km / 0.6 miles

  • By boat

    IRISH FERRIES At 0.8km / 0.5 miles

  • By boat

    ISLE OF MAN FERRY At 0.97km / 0.6 miles

  • By boat

    MERSEYSIDE FERRIES At 0.16km / 0.1 miles

  • By boat

    Mersey Ferries At 1km / 0.62 miles

  • By car

    M62 At 329.92km / 205 miles

  • By car

    MOTORWAY M57 At 6.44km / 4 miles

  • By car

    MOTORWAY M62 At 0.1km / 0.06 miles

  • By train

    LIVERPOOL LIME STREET At 1.61km / 1 miles

GPS:53.399925, -2.98709

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

FOGGS Non contractual photo

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our guest reviews for
ibis Liverpool Centre Albert Dock - Liverpool One

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,818 reviews

TripAdvisor Rating 4.0/5

2,416 reviews

Good Location

Customer review rating 3.5/5

Carl Families - 17/01/2022 Confirmed reviews ALL

Helpful staff and easy going atmosphere.

Dear CARL P., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Good breakfast

Customer review rating 4.5/5

Mark S. Couples - 16/01/2022 Confirmed reviews ALL

Comfortable, well presented, great staff.

Dear DANIEL W., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Dirty

Customer review rating 2.0/5

Anonymous Couples - 15/01/2022 Confirmed reviews ALL

The room was dirty, the ceiling had cobwebs all around

Dear Shabana V., Thank you for taking the time to tell us about your experience at the ibis Liverpool Centre Albert Dock - Liverpool One. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Maddison Team Leader
Customer review rating 4.0/5

Richard C. Solo - 14/01/2022 Confirmed reviews ALL

Good value one night stay

Dear RICHARD C., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Well located

Customer review rating 4.5/5

Dermot W. Business - 13/01/2022 Confirmed reviews ALL

Great staff. Comfortable room

Dear DERMOT W., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader
Customer review rating 4.5/5

Karen Families - 10/01/2022 Confirmed reviews ALL

Always good staying here

Dear KAREN R., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Great stay

Customer review rating 5.0/5

Helen D. Families - 10/01/2022 Confirmed reviews ALL

Great hotel and staff and it’s in a great area for getting around

Dear HELEN D., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Another great stay at an Ibis hotel

Customer review rating 5.0/5

John M. Couples - 10/01/2022 Confirmed reviews ALL

I find the Ibis hotel rooms a couple of notches above the competion for comfort .

Dear JOHN M., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Yes

Customer review rating 5.0/5

Lorraine Friends - 09/01/2022 Confirmed reviews ALL

Would recommend this hotel

Dear LORRAINE J., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

good stay

Customer review rating 5.0/5

Federica Families - 08/01/2022 Confirmed reviews ALL

good stay. receptionist gave us early checkin which was appreciated.

Dear FEDERICA C., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Cold

Customer review rating 0.5/5

Caroline J. Solo - 07/01/2022 Confirmed reviews ALL

Arrived late. The bedroom was cold and heating not working. Too tired so went to bed. Left first thing in morning

Dear CAROLINE J., Thank you for taking the time to tell us about your experience at the ibis Liverpool Centre Albert Dock - Liverpool One. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Maddison Team Leader

Pleasant stay

Customer review rating 5.0/5

Audrey W. Solo - 06/01/2022 Confirmed reviews ALL

Check in and check out process was fast and easy. The staff in the hotel were very polite and helpful. I had a splendid stay in this hotel. Will book again the next time I come back to Liverpool.

Dear AUDREY W., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Disappointing

Customer review rating 1.5/5

Expat S. Couples - 06/01/2022 Confirmed reviews ALL

Although I was attracted by the competitive cost of the room with breakfast, the visit turned out not to be an enjoyable one. On arrival, although the window was closed our room was very cold and the heating seemed to have a built-in timer and turned itself off before the room was at a stable temperature. The duvet provided was the thinest I have ever come across in a hotel before and barely kept us warm during the night. In the morning I had to ask for the coffee and juice machines to be refilled and the replacement towels were not as large as the bath sheets already in the room. AT 2.00 AM on the first night there was excessive noise on our corridor and as there is no telephone in the room I could not get security to sort it out. The TV remote control did not work and I had to ask at reception for it to be fixed. Lastly, having stayed at the hotel twice before, I was shocked to hear that you had introduced a £10 per day parking fee. This may very well have been in your T's & C's but it was an additional cost that may well have dissuaded me from staying at the hotel if the cost had been included up front.

Dear JOHN M., Thank you for taking the time to tell us about your experience at the ibis Liverpool Centre Albert Dock - Liverpool One. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Maddison Team Leader

Location

Customer review rating 4.5/5

Simon G. Couples - 03/01/2022 Confirmed reviews ALL

Great location…good breakfast…plus parking…As a sightseeing tourist it’s all you need would stay again…

Dear SIMON G., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Great location

Customer review rating 5.0/5

Aishling J. Couples - 03/01/2022 Confirmed reviews ALL

Very enjoyable stay

Dear AISHLING J., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Staff helpful rooms dirty

Customer review rating 3.0/5

Natalie A. Couples - 31/12/2021 Confirmed reviews ALL

The staff were welcoming and helpful throughout all our stay and was lovely to receive fantastic customer service through such uncertain times. However the rooms were gross. Dirt, dust and cobwebs through all the room. Dirty run marks down the wall. Dust on edge of bed and on edge of all room carpet. Bits of mess all round edge of bed like it hadn't been hoovered the lost goes on. Dressing table area was just dirty

Dear NATALIE A., Thank you for taking the time to tell us about your experience at the ibis Liverpool Centre Albert Dock - Liverpool One. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephen Maddison Team Leader

Marvellous helpful staff

Customer review rating 5.0/5

David P. Business - 31/12/2021 Confirmed reviews ALL

This particular branch of the ibis/Accor Hotel group always impresses me with there can do attitude always extremely courteous and helpful a very big thank you to all

Dear DAVID P., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Great friendly hotel

Customer review rating 5.0/5

Vicky Families - 31/12/2021 Confirmed reviews ALL

Our go to hotel when staying in Liverpool as our daughter lives there & we are regular visitors. Friendly, welcoming, clean & very reasonable rates

Dear VICTORIA R., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Perfect spot

Customer review rating 3.5/5

Anonymous Couples - 31/12/2021 Confirmed reviews ALL

Comfy bed, nice powerful shower, great location

Dear SHEREE L., We very much appreciate your comments regarding your stay at the ibis Liverpool Centre Albert Dock - Liverpool One. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Maddison Team Leader

Would not stay again

TripAdvisor rating 3.0/5

RoverTM Business - 07/12/2021 TripAdvisor review

There is a tremendous variation in quality between ibis hotels of the same nominal standard. In this case, front counter staff who didn't seem to know what they were doing or where to find things on the booking system. Beautiful modern brick built exterior but looked tired as soon as you got past reception. In the corridors, there was a strong odour of that horrible disinfectant that one associates with nursing homes and incontinence - surely there are better options. The room was clean and cosy enough, but the mattress was thin. I slept fitfully and awoke with aches that I hadn't gone to bed with. I was only staying one night and I was glad to leave the next morning. I was due to stay again two weeks later, this time for a full week, so I opted to cancel and pay more to stay at another location where I've never had a poor night's sleep.

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