ibis Liverpool Centre Albert Dock - Liverpool One 3 stars

Customer review rating (ALL Rating) 4.2/5 1,878 reviews

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ibis Liverpool Centre Albert Dock - Liverpool One - Image 1
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ibis Liverpool Centre Albert Dock - Liverpool One - Image 4
27 Wapping, L18LY LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links, free Wi-Fi throughout the hotel.

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Restaurant serves a choice of international cuisine

  • Pet friendly (chargeable)

  • Onsite car park (chargeable)

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Twin room with 2 beds

Photo out of - Twin room with 2 beds

Furnished with our new Sweet Bed by ibis, the new modern ibis room boasts all the flexible features you want most: 2 twin beds, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet and TV with all the best channels.

  • Views:

    City View or River side

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
  • Views: City View or River side
See availabilities

Furnished with our new Sweet Bed by ibis, the new modern ibis room boasts all the flexible features you want most: 1 large double, ensuite bathroom, hairdryer, tea/coffee facilities, desk, internet and TV with all the best channels.

  • Views:

    City View

Max. number of persons
3

Bedding

Single sofa bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Royal Albert Dock view twin room, furnished with our Sweet Bed by Ibis, this modern Ibis room boasts all the flexible features you want most: 2 twin beds, ensuite bathroom, hairdryer, tea and coffee facilities, desk, internet and TV

  • Views:

    River side

Max. number of persons
2
Area
From 9 m² / 96 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
See availabilities

Royal Albert Dock view twin room, furnished with our Sweet Bed by Ibis, this modern Ibis room boasts all the flexible features you want most: 2 twin beds, ensuite bathroom, hairdryer, tea and coffee facilities, desk, internet and TV

  • Views:

    River side

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Twin bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, double bed, telephone, television, wardrobe, mirror and writing facilities. Audible, visual and vibrating fire alarms on request.

Max. number of persons
2
Area
From 12 m² / 129 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, twin beds, telephone, television, wardrobe, mirror and writing facilities. Audible, visual and vibrating fire alarms on request.

Max. number of persons
2
Area
From 12 m² / 129 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Flexible showerhead
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Welcome tray

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
United Kingdom

GPS:53.399925, -2.98709

Telephone
Fax +44 151 317 3310
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 192 rooms
  • 10 rooms for people with reduced mobility
  • 2 connecting rooms
  • 192 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Polish
  • Portuguese
  • Russian

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Pool Table

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • On site
  • Outdoor parking
  • 117 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 4 m / 13 ft

  • Parking pricing: 11 GBP 11 GBP Per day

Services & equipment

  • Electric car recharging units 11 kVA

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

FOGGS

Non contractual photo

  • Wheelchair access
  • Pet allowed
  • Exceptional View

Payment

  • Credit card

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,878 reviews

Customer review rating 5.0/5

Lyn A. Couples - Confirmed reviews ALL

Dear Lyn, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, cleanliness and breakfast selection. Your feedback is greatly appreciated and we look forward to welcoming you back in the future. Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 3.5/5

Tania D. Friends - Confirmed reviews ALL

Dear Tania, Thank you for your feedback regarding your recent stay. We appreciate your comments on our location. We will take your suggestions about the comfort of the beds and the carpets into consideration as we continuously strive to enhance our guests' experience. Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 4.5/5

Mary B. Families - Confirmed reviews ALL

Dear Mary, Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed our central location and found your accommodations to be clean and comfortable. Your kind words are greatly appreciated. Best regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 5.0/5

Brian H. Couples - Confirmed reviews ALL

Dear Brian, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 4.0/5

Larry M. Solo - Confirmed reviews ALL

Dear Larry, Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you appreciated our convenient location and the quality of our breakfast offerings. I apologiSe for the inconvenience caused by the extractor fan in your room and I appreciate you bringing this to our attention at check-out. Your comments about our staff service are greatly valued and I will ensure they are acknowledged. Best regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Dear Lyn, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, cleanliness and breakfast selection. Your feedback is greatly appreciated and we look forward to welcoming you back in the future. Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 3.5/5

Tania D. Friends - Confirmed reviews ALL

The beds could do with being a bit comfier like premier inn and carpets need lifting as leave smells

Dear Tania, Thank you for your feedback regarding your recent stay. We appreciate your comments on our location. We will take your suggestions about the comfort of the beds and the carpets into consideration as we continuously strive to enhance our guests' experience. Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 4.5/5

Mary B. Families - Confirmed reviews ALL

Great location, clean & comfortable. Very centrally located, close to bus station & shopping.

Dear Mary, Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you enjoyed our central location and found your accommodations to be clean and comfortable. Your kind words are greatly appreciated. Best regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 5.0/5

Brian H. Couples - Confirmed reviews ALL

Very happy with our stay

Dear Brian, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 4.0/5

Larry M. Solo - Confirmed reviews ALL

Staff was very good however the room I was in 240. the extractor fan in the bathroom ran constantly. I reported the problem to the front desk staff when I checked out the next day. Also, the breakfast was well done with plenty of choices.

Dear Larry, Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you appreciated our convenient location and the quality of our breakfast offerings. I apologiSe for the inconvenience caused by the extractor fan in your room and I appreciate you bringing this to our attention at check-out. Your comments about our staff service are greatly valued and I will ensure they are acknowledged. Best regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 5.0/5

Peter D. Solo - Confirmed reviews ALL

Very pleasant from start to finish. Staff were friendly, available and good humoured. Location was absolutely spot on!

Dear Peter, Thank you for your kind words regarding your recent stay. We are delighted to hear that our location and staff contributed to a pleasant experience. Your feedback inspires our team to maintain high standards and continue providing exceptional service. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 4.0/5

Kevin H. Solo - Confirmed reviews ALL

Morning breakfast not good cos where is eggs and hash browns ..

Dear Kevin, Thank you for your feedback regarding your recent stay. I am pleased to hear that you found your stay comfortable. I appreciate your comments about the breakfast, while we no longer offer hash browns, we do have scrambled eggs. I will ensure that your feedback is taken into consideration as we continually strive to improve our offerings. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 4.5/5

Martin M. Solo - Confirmed reviews ALL

Well- located, comfortable, no-frills hotel on southern edge of city centre, and very close to Albert Dock/ Pier Head with access to bars, restaurants and the Mersey ferry. Very friendly staff, comfortable room with good bed/ bathroom-shower/ tea-making facility. Good choice of food for breakfast.

Dear Martin, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation and the quality of service provided by our staff. It is also wonderful to know that you appreciated the breakfast options available. We hope to welcome you back in the future for another pleasant experience. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 4.5/5

Clive P. Business - Confirmed reviews ALL

I needed a comfortable hotel in a good location whilst I attended a conference. This fitted the bill perfectly! A good breakfast with plenty of choice was available from early morning.

Dear Clive, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our location and breakfast offerings met your expectations during your conference. Your satisfaction is important to us and we hope to welcome you back in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 3.0/5

Brian K. Friends - Confirmed reviews ALL

Not terribly good

Dear Brian, Thank you for sharing your feedback regarding your recent stay. I regret to learn that our disabled shower facilities did not meet your expectations. Your comments are valuable as we continuously strive to enhance our services. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 3.0/5

Sanna K. Business - Confirmed reviews ALL

Good location, clean room. Most of the staff were friendly, but the young woman at the reception at the time of my check-in was rude. She interrupted me twice when I had very simple questions. Gave a bad impression. Room was quite outdated and smelled bad. Price-quality was not good - paying over £300 for a simple ground floor room does not make sense. Will not stay another time.

Dear Sanna, Thank you for your feedback regarding your recent stay. I appreciate your positive comments about our location and room cleanliness. However, I regret to learn that your check-in experience did not meet our usual standards of service and that the room's condition did not align with your expectations. We continuously strive to enhance our facilities and service and your insights are invaluable in this process. I sincerely hope you will reconsider staying with us in the future. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 5.0/5

Mark L. Couples - Confirmed reviews ALL

Amazing staff was very helpful overall very happy thank you

Dear Mark, Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff contributed positively to your experience. Your satisfaction is our priority and we look forward to welcoming you back soon. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 1.5/5

Melanie S. Business - Confirmed reviews ALL

The hotel is great location for the LCC. It would also have been a great room for £65, but to be charged £250 for chipped furniture, a hard mattress and pillow and screwed down toiletries was not reasonable and felt a big rip-off.

Dear Melanie, Thank you for your feedback regarding your recent stay. We appreciate your comments on our location; however, I regret to hear that your experience did not meet your expectations. We strive to provide comfortable accommodations and your concerns about the room amenities and pricing have been duly noted. Your insights are valuable to us as we continue to enhance our guest experience. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.5/5

Suparna S. Business - Confirmed reviews ALL

comfortable room, shower was very good. welcoming and friendly staff who quickly sorted out some glitches like defective heating

Dear Suparna, Thank you for your positive feedback regarding your stay. We are pleased to hear that you found your room comfortable and enjoyed our friendly staff's assistance. Your comments regarding the heating have been noted and we appreciate your understanding. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 5.0/5

Judith A. Couples - Confirmed reviews ALL

A 2 night stay midweek. Have stayed before in the summer and the hotel is ideally located. We did not have breakfast, and chose not to have our room cleaned. Apart from lack of toilet rolls and hand towels on arrival, everything was as expected.

Dear Judith, Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our location convenient and that your overall experience met your expectations. I appreciate your comments about the initial amenities provided in your room and I will ensure this is addressed with our team. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.0/5

Deepesh P. Couples - Confirmed reviews ALL

It was nice hotel with all basic amenities and a lovely break fast in the morning. The location was grand. Only place to improve is the AC in the room as it got really warm in the night in the room.

Dear Deepesh, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed the location, comfort and breakfast offerings. Your comments about the air conditioning will be noted for future considerations to enhance our guests' experiences. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 3.0/5

John A. Friends - Confirmed reviews ALL

room ok. heating not easy operate. breakfast poor, staff shortage

Dear John, Thank you for sharing your feedback regarding your recent stay. I appreciate your comments on our location and the room. I regret that you found the heating difficult to operate and that the breakfast did not meet your expectations. Your feedback regarding staff levels is noted. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 5.0/5

Smith G. Couples - Confirmed reviews ALL

Quick check in, staff polite and friendly, parking on site and a great breakfast

Dear Smith, Thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed our location, found your room to be cosy and clean and appreciated our friendly staff and breakfast offerings. We look forward to welcoming you back soon. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.0/5

Neil S. Friends - Confirmed reviews ALL

Nice stay. Great position for exploring Liverpool. Rooms small but clean. Breakfast could have been better was just ok.

Dear Neil, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and found the accommodations comfortable. Your comments about the breakfast will be duly noted as we strive to enhance our offerings. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Customer review rating 4.0/5

Victoria G. Couples - Confirmed reviews ALL

Excellent location. We went to watch Everton in the afternoon, then went to the Albert Dock in the evening. Only disappointing thing was that we couldn't check in early, even if we paid.

Dear Victoria, Thank you for your positive feedback regarding your stay. I am pleased to hear you enjoyed our excellent location. I regret that you were unable to check in early, as we strive to maintain our standard check-in policies for all guests. Kind regards Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock

Other web-users rate our hotel

  • 2,926 reviews 9.5/10 Location
  • 2,987 reviews 5.7/10 Room
  • 2,076 reviews 8.4/10 Service
  • 52 reviews 5/10 WiFi
  • 1,646 reviews 3.8/10 Comfort
  • 1,233 reviews 7/10 Cleanliness
  • 1,128 reviews 6.5/10 Breakfast

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