ibis Liverpool Centre Albert Dock - Liverpool One 3 stars

Customer review rating (ALL Rating) 4.2/5 1,490 reviews

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ibis Liverpool Centre Albert Dock - Liverpool One - Image 1
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27 Wapping, L18LY LIVERPOOL, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links, free Wi-Fi throughout the hotel.

  • Located opposite the Royal Albert Dock and M&S Bank Arena (formerly Liverpool Echo Arena)

  • Restaurant serves a choice of international cuisine

  • Pet friendly (chargeable)

  • Onsite car park (chargeable)

Our accommodation(s)

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Hotel location

ibis Liverpool Centre Albert Dock - Liverpool One

27 Wapping
L18LY LIVERPOOL
United Kingdom

GPS:53.399925, -2.98709

Telephone
Fax +44 151 317 3310

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGGS

Non contractual photo

Feeling peckish? You do not have to leave the hotel: inspired by the spirit of global adventure, the menu is loaded with everyone favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,490 reviews

Customer review rating 4.5/5

Rosemary H. Friends - Confirmed reviews ALL

Clean room. Large shower. Friendly staff. Good breakfast but busy at 9am

Dear Rosemary, Thank you for your positive feedback regarding your stay. We are pleased to hear you appreciated our location, cleanliness and friendly staff. We acknowledge that breakfast can be busy at peak times and appreciate your understanding. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 3.0/5

Andy M. Couples - Confirmed reviews ALL

Use Ibis a lot, room was sufficient a bit tired compared with other Ibis, room needing a good deep clean, only one towel when arrived no hand towels! Advised we were getting breakfast on arrival, went down for it and advised we weren’t! Location was good at Albert dock and c city centre, parking available etc, good breakfast and bar, just te hotel never tidied up the front area with glasses and cigarette ends from night before a bit unsightly, all in all hotel did what we needed re room and bed was fine and comfy, a bit overpriced because of grand national weekend.

Dear Andy, Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your loyalty to the Ibis brand and your comments about the condition of your room. I will ensure that your observations are communicated to our housekeeping team, as maintaining cleanliness is a priority for us. I apologise for the inconvenience you experienced with the towel supply and the confusion regarding breakfast. Our team strives to provide clear communication upon arrival and I regret that we fell short in this instance. Additionally, I understand your concerns regarding the front area and will address this with our staff to ensure it reflects the standards we uphold. I am pleased to hear that you enjoyed our location and found the bed comfortable. Thank you again for your insights, which will assist us in improving our services. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 4.0/5

Debbie C. Couples - Confirmed reviews ALL

Comfortable bed and pillows, shower okay . Bathroom door wouldn’t shut but not a massive problem. Room quite small but overall would stay again as clean and comfortable and friendly helpful staff.

Dear Debbie, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed the comfort of the bed and the cleanliness of your room. We appreciate your comments about the bathroom door and will take them into consideration for future improvements. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 4.5/5

Colin F. Families - Confirmed reviews ALL

Have stayed with you more than 50 times. What you see is what you get. Becoming expensive through!

Dear Colin, Thank you for your continued loyalty to our hotel. We appreciate your feedback regarding pricing and understand your concerns. We strive to provide a consistent experience for our guests and value your insights as we continually assess our offerings. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Customer review rating 4.5/5

A Q. K. Families - Confirmed reviews ALL

We stayed to enable to visit available sites. Many museums in the Albert Dock are closed for refurbishment

Dear Guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you found our hotel to be an excellent base for exploring Liverpool. We appreciate your understanding regarding the temporary closures of some museums for refurbishment. Kind regards, Lisa Thornborrow General Manager Ibis Liverpool Centre Albert Dock - Liverpool One

Other web-users rate our hotel

  • 2,966 reviews 9.6/10 Location
  • 3,015 reviews 5.6/10 Room
  • 2,105 reviews 8.4/10 Service
  • 56 reviews 4.2/10 WiFi
  • 1,706 reviews 3.8/10 Comfort
  • 1,249 reviews 7/10 Cleanliness
  • 1,110 reviews 7.2/10 Breakfast

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