Mercure Oxford Eastgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 871 reviews

Mercure Oxford Eastgate Hotel - Image 1
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Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  871 reviews

TripAdvisor Rating  4.0/5  1,886 reviews

Great location

Customer review rating 3.5/5

James W. Couples - Confirmed reviews ALL

The three most important factors for me are location, sleep quality and staff. In this respect, this hotel delivers very well. The dinner and breakfast were rather ordinary and the room could do with a refresh. We used the small car park at the rear for a chunky £30 but it gave good security for an expensive car. But overall we were very happy to have stayed at the Eastgate Hotel

Dear James, Thank you for your review and for staying with us at the Mercure Oxford Eastgate Hotel. We're glad to hear you appreciated our location, sleep quality, and staff. We value your feedback on the dinner, breakfast, and room condition, and we'll work on improving these aspects. It's great to know you found our car park secure. We hope to welcome you back soon.

Well located & very friendly, helpful staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Stayed for 2 nights in a lovely quiet room. Staff were very helpful and friendly.

Dear Guest, Thank you for your feedback! We're delighted you enjoyed your stay and found our staff friendly and helpful. We look forward to welcoming you again.

First class

TripAdvisor rating 4.0/5

AdrianCharles Families - TripAdvisor review

I have stayed here many times and I always enjoy my stay. The staff are welcoming and helpful, the public areas are spacious and the restaurant is good

Fantastic location

TripAdvisor rating 3.0/5

jw6969 Couples - TripAdvisor review

We booked a Privilege Double Room on a “Keepers Package” - which included dinner and breakfast for £346. On arrival we were delighted to be upgraded (due to having Accor status) to the Ruskin Suite which has a sitting area, separate bedroom area and a decent bathroom. Very pleasant lady welcomed us - in fact all the staff we interacted with were very nice. Our Accor status also gave us 2 free drinks and a bottle of red wine was delivered to our room. It would be fair to say that the room has seen better days, but the bed was pretty comfy, 7/10 I’d say. Bathroom had nice toiletries although no shower cap which my wife uses - she’d brought her own with her for some reason. There were 2 bottles of water and 2 cans of Pepsi in the fridge. Dinner was a mixed affair. The were about 16 ladies all eating together and their order was a little ahead of us. We were warned that our order would be somewhat delayed because of this. That didn’t really bother us, but it was an hour!! Mrs W’s pizza was not great. My beef Bourguignon was tasty but the mash with it was awful. Breakfast was also a mixed affair. There is a pretty good spread to choose from. I had a coked breakfast from the buffet, most of which was below par, save for the mushrooms which were lovely. I have a ‘nickable’ car so we used the car park to the rear of the hotel. £30 for the night. Seems steep to me, but I was aware of the cost and it was very convenient and gave the security I wanted. Overall, we enjoyed staying at this hotel, but probably only because we were lucky enough to nab an upgrade. All of the staff do a great job, but the place is rather tired in some areas. Best of all, the location which is top notch.

Very good on all counts

Customer review rating 5.0/5

Andy L. Business - Confirmed reviews ALL

The staff on reception were exceptionally good. Extremely helpful, polite and cheerful. Couldn't fault them

Dear Andy, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our reception staff exceeded your expectations with their exceptional service. We're incredibly proud of our team for their helpfulness, politeness, and cheerful demeanor. Your kind words truly mean a lot to us. We're always here to ensure that your stay is nothing short of excellent, and we look forward to welcoming you back in the future.

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Other web-users rate our hotel

  • 682 reviews 8.8/10 Location
  • 848 reviews 6.2/10 Room
  • 680 reviews 8/10 Service
  • 20 reviews 5.4/10 WiFi
  • 415 reviews 5/10 Comfort
  • 344 reviews 6.7/10 Breakfast
  • 251 reviews 4.8/10 Cleanliness
  • 218 reviews 5/10 Food

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