Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.0/5 691 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Non contractual photo

Hot & Cold buffet breakfast.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  691 reviews

Customer review rating 2.0/5

Kate W. Couples - Confirmed reviews ALL

Our room’s air conditioning was not working, which in itself would have been disappointing at any time - but this was during a heatwave with temperatures exceeding 35°C. The room was positioned in direct sunlight for most of the day, making it extremely hot and uncomfortable. A single small fan was provided, which simply wasn’t sufficient in those conditions. What was most frustrating, however, was that we were not informed of this issue at check-in. It was only when we raised the problem at check-out that the staff member asked for our room number and then acknowledged that this area of the hotel was experiencing air conditioning problems. If the hotel was aware of this - and during such extreme weather - it would have been reasonable to expect this to be communicated upfront, along with an offer of an alternative room where possible. That said, not everything was negative. The room itself was otherwise well presented, the breakfast was lovely, and the staff were polite. However, the response to the issue felt underwhelming, with little in the W. of a proactive apology or resolution. Overall, while there are positives to this hotel, the lack of transparency and responsiveness around such a significant comfort issue was disappointing and detracted from what could have been a much better stay.

Dear Ms W., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to read that you enjoyed our breakfast, found your room well presented, and experienced friendly and courteous service from our team. Your kind comments regarding these aspects of your stay are greatly appreciated. We are, however, sorry to learn that the unusually high temperatures experienced during your visit impacted your comfort. The recent heatwave brought exceptionally warm conditions that are uncommon for our region, and we understand how challenging this must have been, particularly for rooms exposed to direct sunlight throughout the day. While we do not advertise air conditioning as a feature of our guest rooms, we appreciate that the fan provided may not have offered the level of comfort you had hoped for during such exceptional weather conditions. We also regret any frustration caused by the communication surrounding this matter and understand your comments regarding the handling of your concerns. Providing a comfortable and enjoyable stay for our guests remains our highest priority, and we value your feedback as it helps us review and improve our communication and service standards. Thank you once again for sharing your experience and for recognising the positive aspects of your stay. We hope to have the opportunity to welcome you back in the future and provide an experience that fully meets your expectations. Yours sincerely, Victoria Beliakova Rooms Division Manager

Customer review rating 2.0/5

Paul H. Business - Confirmed reviews ALL

This was not an inexpensive stay and I just found the room to be very old and tired. It was also a hot week and the room had no AC (well done to the staff who put in two fans before my arrival). But the fans were noisy, the windows didn't open. And the internet was terrible.

Dear Mr H., Thank you for sharing your feedback. We are sorry to hear that your stay did not fully meet your expectations. While air conditioning is not a feature advertised in our rooms, we appreciate that the exceptionally warm weather made conditions less comfortable than usual. We are pleased that our team was able to provide additional fans prior to your arrival, though we regret that this did not fully address your concerns. We also appreciate your comments regarding the room condition, internet connectivity and the team appearance, which have been shared with the relevant teams for review. Thank you for your feedback, and we hope to have the opportunity to welcome you again in the future. Kind regards, Victoria Beliakova Rooms Division Manager

Customer review rating 4.0/5

Manuel T. Solo - Confirmed reviews ALL

Pleasant check-in. Comfortable room

Dear Mr T., Thank you for your kind review. We are delighted to hear that you enjoyed our convenient location, experienced a pleasant check-in, and found your room comfortable. We greatly appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. Warm wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 1.0/5

Vincenzo/carol S. S. Couples - Confirmed reviews ALL

The only AC in the room is a fan. It was so sweaty hot that a cold shower only worked for a few minutes. There are so many things that ca be done to improve the room cooling such as a ceiling fan or better still split AC coolers. We were on the top floor were the sloped ceiling is the roof. Supper hot on a 33C day with 34c in the room. The fan they gave us was not working well to cool things down. To top it off there was only one of three windows that could open at 20cm x 40cm max. Not much for a air flow. DO NOT STAY HERE IN THE SUMMER. Anyone who has not been living in a cave for the last two decades knows about climate change. Why have these people not kept up with the news! My Bed was soaked that night. I felt abused. I feel sorry for the staff because all they can offer are apologizes. They deserve better management. I feel management could have offered some sort of compensation such as cool drinks. The only thing we got was apologies. Talk is so Cheap! On the plus side breakfast was good.

Dear Mr S., Thank you for taking the time to share your feedback. We are sincerely sorry that your stay was affected by the exceptionally high temperatures and that your room did not provide the level of comfort you rightly expected. The heatwave during your stay was highly unusual, and we regret that the additional fan we provided was not enough to adequately address the conditions in your room. Please be assured that we have taken your comments seriously. As part of a major refurbishment planned for the end of this year, improvements will be made to our top-floor rooms to help prevent similar issues in the future and ensure a more comfortable experience for our guests. With best wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 0.5/5

Lizzie R. Couples - Confirmed reviews ALL

My husband and I have stayed here lots of times and always had a good experience, but not this time! I phoned a week before our arrival and asked for a room in the new build and was told that it shouldn’t be a problem. When we checked in we were given room 310, I did query why, when I was told it wouldn’t be an issue. The receptionist very kindly told me that they wouldn’t charge me for parking. When we arrived at our room we couldn’t believe our eyes, our bathroom in our house is bigger! My husband had to get in bed at the foot of the bed, when we moved around, one of us had to stand still so the other could walk by. No air conditioning just a small fan that was inadequate. I understand the weather was beyond their control but our room was like a storage room that had been converted into a bedroom. It should only be used as a single room. I doubt very much we will be returning, sad!

Other web-users rate our hotel

  • 638 reviews 9/10 Location
  • 884 reviews 5.8/10 Room
  • 624 reviews 7.8/10 Service
  • 24 reviews 4.1/10 WiFi
  • 469 reviews 4.6/10 Comfort
  • 330 reviews 6.8/10 Breakfast
  • 303 reviews 4.1/10 Cleanliness
  • 301 reviews 4/10 Amenities

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