Mercure Oxford Eastgate Hotel 4 stars

I have previously. The location of the hotel is superb. The staff are friendly and efficient but you are under resourced. The restaurant is drab, very tired looking, hugely under resourced and uninspiring. Such a shame given its location. You should ensure you always ask guests if they need parking and tell them about the additional cost. Lack of any sort of service or attention in lounge area.

On arriving what a wonderful welcome. All the staff were so lovely and very helpful. Room was clean and very comfortable. There was a good variety for breakfast again comfortable and relaxed. The bottle of wine was a great touch. We had a good break and would certainly use Mercure again.

Friendly staff and helpful. Breakfast wa good evening meal disappointing

Staying in central Oxford for a graduation Extremely helpful staff and friendly

Staff were friendly and helpful (with one exception), with Millie in Keepers being outstanding. Our room (705) was more than adequate, although being right at the top was a challenge after a days sightseeing. We found the service in Keepers to be very slow, averaging 100 minutes at dinner time. This was exacerbated on Tuesday, when there were 2 large parties booked for dinner. We were initially refused service, DESPITE having booked a table for the time suggested by reception at check in precisely because of the party bookings. The manager in Keepers was particularly unhelpful, and it took Nicole(?) From reception some time to resolve the situation. Nevertheless, we still felt uncomfortable, and left after one course, still hungry. This did cast a shadow over our stay, which up until then had been very enjoyable.

stayed in the privilege room at this hotel from groupon and i was so impressed. the staff at this hotel were very welcoming and the loveliest people and the room was big and had everything we needed! would defo recommend this hotel. also is right in the centre of oxford so it’s perfect!

On arrival we were really made welcome by reception staff and Kiya was amazing and a massive asset to the hotel. Hotel was comfortable and room was spacious. Breakfast was very good and all staff were great. Location is good and right near town centre. Had a great time.

Great

We've stayed at the Eastgate several times and always had comfortable rooms and good service and this was no exception. Only minor quibble was the lack of drinking glasses in the room.

Very friendly staff. Room a little dark and bathroom needed an update. But overall a good stay and fantastic location.

Warm and friendly welcome by the staff at the reception. Quiet location but also centrally located in Oxford. Good condition of the hotel, nice large communal reception with bar, nice reception area and nice food, and polite staff in the restaurant, and nice hotel room.

There for a couple of nights. Good bus stop links, close to Botanical gardens. Room comfortable nice hot shower.

We arrived as a party of 4 OAPs and our first sight inside was of a very posh looking and very comfortable lounge. Our rooms were well appointed and we also had a good breakfast each morning.

I was delighted to be upgraded to a suite as I am an Accor Member.

We’ve stayed here a few times and it’s always a lovely experience. The only let down is the restaurant as they seem to close early and the only thing on offer is pizza, as I have an allergy to cheese it’s not the best!