Mercure Oxford Eastgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 4,005 reviews

ALLSAFE approved hotel

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Mercure Oxford Eastgate Hotel
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+ 15 Services

Hotel extras

  • An Accor ALLSAFE certified hotel

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
OX1 4BE oxfordshire
united kingdom

Fax: (+44)1865/794163

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE:  High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS:51.752201, -1.249124

Hotel services

Check-in from - Check out up to

In summary
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Breakfast

Keepers Kitchen & Bar

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Our accommodation(s)

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,005 reviews

TripAdvisor Rating 4.0/5

1,557 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Brilliant location, lovely staff but maintenance was not good. Do not pay for privilege.

Customer review rating 3.0/5

Jessica Couples - 18/01/2022 Confirmed reviews ALL

A mixed bag. The location is perfect. Right in the city centre, next to lots of the colleges and the Radcliffe camera. The staff couldn't do enough to help. However the rooms themselves were quite tired. The first room we stayed in had a very lumpy mattress and after one night, the bathroom started to really smell of drains. The staff were helpful and moved our room (as no one from maintenance was working the weekend). The new room was in a newer block. Less of a view and pretty standard. Was really annoyed I spent extra on a privilege room. Literally the only difference was a coffee machine with three pods - for the entire stay. No bathrobe as promised (even when I chased it up).

Very comfortable and good for a disabled person

Customer review rating 5.0/5

Nick W. Families - 18/01/2022 Confirmed reviews ALL

Smooth efficient and excellent staff to make us welcome

Very good stay

Customer review rating 4.5/5

Dr. J. S. Solo - 17/01/2022 Confirmed reviews ALL

Very good in almost every respect. Pleasant and helpful staff, very comfortable room (excellent large TV I thought), and perfectly located for my stay in Oxford. Good breakfast. Would happily stay again.

Customer review rating 4.5/5

Anonymous Couples - 16/01/2022 Confirmed reviews ALL

Very conveniently sited in the centre of Oxford. Clean, pleasant rooms, excellent facilities.

Great location

Customer review rating 3.0/5

Mm Couples - 12/01/2022 Confirmed reviews ALL

Great experience staying with you for a family wedding - shame our room was not cleaned at all on the second day

Always welcoming

Customer review rating 5.0/5

David Business - 10/01/2022 Confirmed reviews ALL

The staff are always welcoming and it is so convenient for the centre of Oxford. The Keepers Restaurant is super.

Good night but breakfast was terrible

Customer review rating 3.0/5

Anonymous Couples - 08/01/2022 Confirmed reviews ALL

Staff were very friendly and the room was good and up to scratch However we paid extra for breakfast and the options were terrible and very limited Between the two of us Only 3 rashers of bacon and 1 hash brown (which was so over cooked was like a brick ) sausages came out as we were leaving , few beans left but looked un appetising I’ve stayed at your Bristol branch before and breakfast was unbelievable so but disappointed with the Oxford one

Great location, nice attention to detail

Customer review rating 4.5/5

Katy Families - 06/01/2022 Confirmed reviews ALL

We spent 2 nights in Oxford with our 2 children in adjoining rooms in the modern annex of the hotel.

Noisy bedroom - disturbed sleep (otherwise excellent, such a shame)

Customer review rating 2.0/5

Jamie Couples - 05/01/2022 Confirmed reviews ALL

With the exception of being able to hear almost every move of the upstairs bedroom the stay would have been perfect. Unfortunately, there is little or no soundproofing from above and we could hear doors closing, people walking across the floor, even curtains closing from the room above. This is the critical part of any stay and we just did not get a good sleep because of the noise. The location, rooms, staff, bar and breakfast were all excellent and represent good value for money. This is one of the better hotels we've stayed in and if it wasn't for the noise, we'd come back as we visit Oxford regulalrly. We stayed in a ground floor room in the 'new block' and I wonder if rooms in the old block / main hotel are better sound insulated? If so, you must insist on one of these as you won't get a wink of sleep in the room we had. Such a shame as everything else was great.

Lovely hotel and location

Customer review rating 5.0/5

G B. Families - 04/01/2022 Confirmed reviews ALL

Rooms were lovely, with nice view of college. Perfect location to walk to town within minutes. Very close to the Radcliffe camera, shops and restaurants.

Dear Georgina B., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Allen Rooms Division Manager h6…

Great Location but Car Parking Limited

Customer review rating 3.5/5

Mark Couples - 03/01/2022 Confirmed reviews ALL

A pleasant visit over Christmas, room was comfortable, only downside was difficulty in car parking which I know is something beyond the hotel's control. Only limited car parking available on site, otherwise a ten minute walk to the nearest (small) car park. Don't drive if you can avoid it ! The hotel is very conveniently located for the town centre and the university's main colleges.

Great position near the centre

Customer review rating 5.0/5

Phil S. Couples - 01/01/2022 Confirmed reviews ALL

All good, nice room, comfy bed, very pleasant chatty staff. Thank you

Good location and friendly helpful staff

Customer review rating 4.0/5

Sam S. Couples - 01/01/2022 Confirmed reviews ALL

Nicely appointed room, but the room was too warm, and it was difficult to change that. But the staff friendliness made up for it.

Christmas week stay

TripAdvisor rating 5.0/5

C0rpuscle 30/12/2021 TripAdvisor review

Premises beautifully decorated to create a holiday feeling. Staff very friendly while professional and accommodating at all times. Room was spacious and clean. Well maintained (wall paint in excellent condition). Bed was very comfortable

Dear C0rpuscle Thank you for your 5 star review on TripAdvisor, Great to hear that you found the decoration beautiful, the staff professional and accommodating. I will share you kind comments will all. We hop to see you again in the near future. Kind Regards Bradlee Pillay

Good location

Customer review rating 3.5/5

Alex Couples - 29/12/2021 Confirmed reviews ALL

A nice stay and very central location. 5 minute walk to shops and restaurants. Room itself was very basic but clean and modern. Our room was right by the stairs so did get woken up a lot by guests stomping down the stairs. Breakfast was also quite basic!

Freezing bedroom

Customer review rating 1.0/5

Jean G. Friends - 26/12/2021 Confirmed reviews ALL

On arrival hotel bedroom windows wide open and air conditioning on full presumably to exorcise any covid germs, which is understandable. However, what is not appropriate is to cancel any heating in the bedroom on the complaint of just 1 guest - according to the hotel receptionist on my complaining. Apparently all the heating in that side of the hotel had been turned off. A minuscule heater was offered which just didn't help during a very cold and misty December day. The faulty cold water tap was only issuing luke warm water not suitable for drinking or cleaning teeth. The hotel offered bottled water. Does anybody actually check these rooms as it should not have been offered to a guest. But, of course, during a busy Christmas season when the rooms are charged at twice the normal rate the management are only too happy to offer sub-standard rooms at double the rate.

Fab stay!

Customer review rating 5.0/5

Lizzie 9. Couples - 25/12/2021 Confirmed reviews ALL

We’ve stayed at the Mercure Oxford Eastgate Hotel several times now and always have a fab experience! The staff are friendly and helpful and they recognise us when we arrive.


Customer review rating 3.0/5

Edwina B. Couples - 24/12/2021 Confirmed reviews ALL

We managed to park our car in the very small car park, which was a relief to us as we would not have liked to park away from the hotel in a public car park . Our room was nice, but we had to walk up a flight of stairs to get to it as the lift did not go that far.

Customer review rating 4.5/5

Jo Families - 23/12/2021 Confirmed reviews ALL

Checking in easy.. room ready

A lovely intimate hotel ideally placed in the city.

Customer review rating 5.0/5

Cris D. Couples - 21/12/2021 Confirmed reviews ALL

We had a lovely weekend break. We had a warm welcome and all the staff were friendly and very informative. The rooms are warm and clean, the decor in the residential area of the hotel a little tired but that really would be nit-picking. They provided my wife with a fan as even in the midst of winter she still boils over! It has everything that you would need for a city centre hotel. We went by train which is only a small £5-7 taxi ride. We would definitely re-visit.

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