Mercure Oxford Eastgate Hotel 4 stars

TripAdvisor rating 3.5/5 1,315 reviews
Mercure Oxford Eastgate Hotel
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Hotel extras

  • Parking from 22 July to 31 March '20 unavailable due to building work. Contact hotel for info

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE
oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :   High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Our accommodations

Classic Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Single room

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Suite

  • Max. number of persons: 2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,217 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,315 reviews

Customer review rating 4.2/5

Steve Families - 28/11/2019 Confirmed reviews ALL

Hotel is very nice. Staff is extremely courteous and helpful. Breakfast buffet and coffee service were perfect. Dinner in the hotel one night was very good.

high standard maintained

Customer review rating 4.2/5

Oscar G. Couples - 27/11/2019 Confirmed reviews ALL

we have stayed many times at this hotel as it maintains high standards in all areas

Expensive but excellent service and comfortable quiet room

Customer review rating 4.2/5

Gillian P. Couples - 27/11/2019 Confirmed reviews ALL

The staff were very helpful and we were made to feel welcome. Quiet room with walk in shower as we requested and very ample and tasty breakfast. Centrally located for everywhere we wanted to visit. Maybe if we had not booked so early we could have had a better deal on price, but are not complaining.

Wonderful Stay

Customer review rating 4.2/5

Tiff Friends - 27/11/2019 Confirmed reviews ALL

We arrived on Saturday morning and were greeted by a very friendly receptionist. We left our luggage in the luggage store (as our room was not ready yet) and headed into town (literally a minute walk) for some retail therapy. When we returned to the hotel (at about 5pm) our luggage had been delivered to our bedroom which was a lovely surprise. The room was clean and comfortable with all of the expected facilities. When we returned to our room again after dinner, it was a little warm so we contacted Reception who arrived almost instantly to help with the air-con (we simply weren't pressing the button hard enough!). Great night sleep and nice shower in the morning. We enjoyed a leisurely breakfast in the Keepers Restaurant - everything was delicious! We left our luggage at the hotel whilst we enjoyed a few more hours in town. I would highly recommend this hotel for anyone visiting Oxford.

Great Location and Excellent Staff

Customer review rating 4.2/5

John L. Couples - 25/11/2019 Confirmed reviews ALL

Close to the centre of the city, this hotel provides good quality rooms at a reasonable price. The staff are well trained and extremely helpful. The only negative point is that, because of ongoing building work, there is a serious shortage of parking, though staff will do their best to ensure that visitors get a space if at all possible.

Totally satisfactory

Customer review rating 4.2/5

Su P. Families - 25/11/2019 Confirmed reviews ALL

A comfortable bed, a lovely little shower room attached, and windows that opened easily when I wanted them to. I’d be happy to stay here again.

Pleasant Stay in Oxford

Customer review rating 4.2/5

David P. Couples - 25/11/2019 Confirmed reviews ALL

A very comfortable,quiet break,which fulfilled our requirements.Convenient to our proposed itinerary.

Fine hotel with great location

Customer review rating 4.2/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

Nice stay

Carmen

TripAdvisor rating 3.5/5

idpearson0128 Couples - 25/11/2019 TripAdvisor review

A very pleasant and quiet stay in a comfortable and relaxed environment.The in-house restaurant was convenient and sustaining,when required.We would choose this hotel again for our next trip to Oxford.

Dear idpearson0128 Many thanks for your review following your stay with us at the Eastgate Hotel. It is always a pleasure receiving wonderful reviews from our guests and I will be passing your comments on to my team. We are very proud of our Keepers Kitchen & Bar which opened earlier this year. We do hope to welcome you back to the Eastgate Hotel in the future. Kind Regards Malcolm Hood Rooms Division Manager

Could do a little better

Customer review rating 4.2/5

S B. Families - 22/11/2019 Confirmed reviews ALL

Good things: Staff were friendly and helpful and the lounge area and restaurant are comfortable and pleasant. The room facilities (317) were good with a very generous-sized bathroom Less good: I received an email asking me to check in online which I did, giving credit card details etc, but when I phoned the hotel to ask about something I was told that the email was sent centrally and that 'at this hotel' I would still have to check in when I arrived. Then when we got there we had been checked in. A bit chaotic. On arrival we were told we had been upgraded, which was nice, but our party had been separated and given rooms on different floors. Also my 80-year-old mother (whose birthday we were celebrating) had been put on the top floor where there is no lift access. I had checked in in advance so staff should have known she was an older person. We swapped rooms with her so that she didn't have to use the stairs, but it was awkward not being nearer. If we had spent more time in the hotel it would have been a real problem. In our room there was no cupboard or drawers for clothes and a lack of flat surface for the kettle etc, which had to be kept in a cupboard. Also we could hear the air conditioning unit humming all night. The room was very dark and you couldn't turn the lights on or off separately - it was all or nothing. Even working within the limitations of an old building (I wouldn't complain about the low ceilings or cramped corners) these are not problems I expect to encounter in a 'premium' room. When we checked out I was told I couldn't have an account of how much we had spent on coffee etc because the system was down. The member of staff said they would email me with an invoice but this didn't happen until I emailed and asked for one a week later. On the whole not a terrifically well-organised hotel for the price, even with the upgrade I didn't feel it was great value for money.

Not as good as usual

Customer review rating 4.2/5

S J. Couples - 21/11/2019 Confirmed reviews ALL

I stay at the hotel regularly and put up guests here. I was disappointed on this stay mainly as the heating system in my room was very noisy and kept me up the whole night resulting in little sleep and a poor experience. The shower also did not drain well. As always the staff were very polite.

Mrs. P. B.

Customer review rating 4.2/5

P.b. Couples - 19/11/2019 Confirmed reviews ALL

Very comfortable and convenient

Central location and good value

Customer review rating 4.2/5

Anonymous Families - 19/11/2019 Confirmed reviews ALL

The location was perfect and also had car parking. The rooms were comfortable and well appointed. The breakfast had plenty of choice although the cooked breakfast was not piping hot. All the staff were pleasant and helpful.

Disorganised shambles!

Customer review rating 4.2/5

Sp Couples - 17/11/2019 Confirmed reviews ALL

Checked in online to save time on arrival but the staff said this does not work! We were given a key to our room at 3.45pm but the cleaners were still in there! We were told the room would be ready at 2pm. We were given a complimentary drink for this inconvenience. The management really had not got a clue about what was going on, they were totally disorganised. The radiator in our room was on full power all night so we had to sleep with the window open and the air conditioning on to cool the room down! We informed reception the following morning and they did give complimentary car parking for this inconvenience. The breakfast was dreadful. It was cold and my husbands scrambled egg was actually a chopped up omelette!

Enjoyed

Customer review rating 4.2/5

John P. Business - 15/11/2019 Confirmed reviews ALL

I will return when the need arises.

Very Good

Customer review rating 4.2/5

Liz J. Couples - 15/11/2019 Confirmed reviews ALL

Helpful staff great breakfast & vaulue for money

Great experience, accommodating and friendly staff

Customer review rating 4.2/5

Fawaz A. Business - 12/11/2019 Confirmed reviews ALL

I had a very good experience staying at the Mercure Eastgate. The only this I could find to criticise was the coffee in the morning, I found the filtered coffee to be a bit too watery, an expresso option would be nice to have as well.

quality hotel , great location

Customer review rating 4.2/5

Brian R. Solo - 11/11/2019 Confirmed reviews ALL

efficient check in though very concerned about the car park. A key reason for choosing this hotel and paying the extra as a result is being able to park. Room comfortable. Not water provided

Vey small room, no bathroom despite pre-booking

Customer review rating 4.2/5

Business T. Business - 11/11/2019 Confirmed reviews ALL

The room was renovated and ok, but very small. I called ahead and was assured that I would receive a room with a bathtub. However when I arrived the room had a (large) shower - staff speculated that due to recent renovations the room register had not been updated. I was shown an alternative room with a half tub but declined as the other room was drab and outright dingy. As I was jetlagged I tried to order from the very limited '24h'menu at around 4am - despite numerous attempts nobody picked up the phone. The lounge and bar/restaurant area was very pleasant and I had a very enjoyable meal there

Very disappointed by the room

Customer review rating 4.2/5

Anonymous Couples - 10/11/2019 Confirmed reviews ALL

I had had problems booking the room. I had googled Mercure Eastgate and clicked a link which led me to a booking website. I hadn't realised this, because of the use of your name. I did realise when I discovered I had been charged virtually double the cost of a room as quoted on your website. I spoke to the hotel and they were apologetic and did try to help. I managed to cancel the first booking and rebooked the room directly. I was told by the hotel that to make up for the inconvenience, they would upgrade me to a privilege room. When we arrived we were put in room 314. It was tiny. The bathroom had no heated towel rail, no cotton wool pads, no robes, none of the usual bits and bobs we had had last time we stayed. I rang reception to explain I was promised an upgraded room and I was told that was all they had. Compared to my previous room it was a significant down grade. Very disappointing.

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