Mercure Oxford Eastgate Hotel 4 stars
Customer review rating (ALL Rating) 4.1/5 952 reviews
73 High Street, Oxford
OX1 4BE OXFORDSHIRE
AIRLINE BUS SERVICE: High Street Stop
LONDON LUTON At 102.8km / 63.88 miles
OXFORD KIDLINGTON At 15.6km / 9.69 miles
OXFORD At 1.61km / 1 miles
Check-in from - Check out up to
Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.
Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 5.0/5
SarahandEdK Couples - TripAdvisor review
Lovely central hotel very well located for everywhere. Fantastic aspect over the beautiful Merton College. Staff were super helpful, friendly and efficient. Room was spotless and lovely. Excellent breakfast. Cannot praise highly enough.
Customer review rating 5.0/5
Ron Business - Confirmed reviews ALL
Great service, very clean.
Dear Ronald S., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Deanne Durie Reception Manager
Customer review rating 4.0/5
Anonymous Couples - Confirmed reviews ALL
We were meeting another couple staying at the Estgate and were visiting Magdalen College opposite
Dear John T., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Deanne Durie Reception Manager
Customer review rating 4.5/5
Mitch Couples - Confirmed reviews ALL
Front desk staff were superb. No problem was too big for them. Full marks to them. The only let down was the breakfast which, frankly, was not up to the spec of the rest of the hotel, or any half reasonable hotel for that matter. The plates were cold and the cooked food was lukewarm at best even before it hit the plates (I ate there two days). Also, the industry standard (even for shoddy hotels) is for coffee to be available without charge. I was shocked that if we wanted a latte or cappuccino with breakfast it would cost extra. Disgraceful. And such a pity that the management is willing to sacrifice what could have been an excellent review simply to make a couple of extra pounds.
Nice visit, centrally located. Couple of niggles.
TripAdvisor rating 4.0/5
bertandern Couples - TripAdvisor review
We booked two nights B&B through Groupon. Upon arrival we decided to make use of the hotels Carpark at the rear, £20 a night, the St. Clements Carpark up the road wasn’t that much cheaper and it was 30 plus degrees so nice and convenient in the heat! Check in easy, our room was nice 302, small but everything we needed. A small fridge with complimentary bottled water and Pepsi, renewed daily, nice touch. The air conditioning was a god send, it did stop working on the second night but reception fixed it for us. The bathroom is a bit tired, but clean. The shower wasn’t the greatest. Also we noticed that there was just a bottom sheet covering the mattress and no protector. We mentioned this to reception and it was sorted that day. Breakfast was lovely, and the staff were really helpful. Shame that the cheese, cold meats fresh fruit weren’t covered, there were flies about and it wasn’t appealing! We had drinks in the bar both evenings, when we got back to the hotel about 10pm it was empty, the guys behind the bar were lovely and they did really nice cocktails! On checkout they tried to charge us for one breakfast as apparently I’d only booked the room for one person! This was weird as we’d checked in two of us and nobody had mentioned anything, they did take it off the bill but it was a bit annoying as the lady on reception seemed to be hinting that I’d booked it incorrectly, it seemed a bit unnecessary to mention it?! The hotel is centrally located, perfect for visiting Oxford, I’d book again of I could get the same deal but definitely not on their normal rate.
Dear bertandern Thank you for your review on TripAdvisor It is Great to hear that you have had an overall nice stay. please accept my apologies for the niggles that was experienced. I have asked the relevant departments to review accordingly, I will share your kind comments with the team that served you during your stay. We do hope to see you again in the near future Kind regards Bradlee Pillay
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