Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.1/5 549 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  549 reviews

TripAdvisor Rating  3.8/5  1,982 reviews

Wonderful stay in Oxford.

TripAdvisor rating 5.0/5

Judith B Couples - TripAdvisor review

Lovely hotel. Good position for exploring Oxford. All staff very friendly and helpful. Room very clean and food excellent.

Dear Judith B, Thank you for your kind words regarding your recent stay at Mercure Oxford Eastgate Hotel. It is a pleasure to hear that you enjoyed our location, found our staff friendly and helpful, and appreciated the cleanliness of your room and the quality of the food. Andrew M General Manager

Poor experience

TripAdvisor rating 2.0/5

woosiep TripAdvisor review

Awful check in experience - think they had already allocated my room to someone else - despite the fact I had helped them by checking in online. Made to sit and wait whilst it was all sorted out and no apology. Room (Privilege ) was baking hot due to a radiator on full that couldn’t be turned down or off. Windows wouldn’t open. The room had a fan in which we needed to use to get any sleep - this was in December and it was near freezing outside yet there we were with a radiator pumping out heat and the madness of us having to use a fan- Have Accor it heard of thermostats? It’s plastered everywhere about Accors Green credentials but this was a massive waste of energy. Checkout was just as messy- lad on reception doing his best but clearly not trained enough to be left on his own and not his fault.

Dear woosiep, Thank you for sharing your feedback regarding your recent stay at the Mercure Oxford Eastgate Hotel. I sincerely apologize for the inconveniences you experienced during your check-in and check-out processes. It is concerning to hear that there was an issue with your room allocation, and I regret that you were not given a prompt apology during this time. Regarding the temperature in your room, I understand how uncomfortable it must have been. Our team strives to ensure a pleasant environment for all guests, and I appreciate your comments on the heating situation. Your concerns about energy efficiency are noted, as we continually aim to balance comfort and sustainability in our operations. I will address your observations with our team to reinforce training and improve our service quality. Thank you once again for your insights, as they are invaluable in helping us enhance our guest experience. Sincerely, Andrew M General Manager

Customer review rating 4.0/5

Mark S. Friends - Confirmed reviews ALL

Great location and extremely helpful staff

Customer review rating 2.0/5

Peter C. Couples - Confirmed reviews ALL

Small room, perhaps not a surprise in Oxford but lack of hanging space and storage was. Windows filthy and covered in bird poo. Room not cleaned one day, advised reception who stated…rooms cleaned after checkout, 2pm when we were told checkout was noon. No one came to clean, we had no clean towels but and 90 minutes later had to go down and ask again.

Dear Peter C., Thank you for sharing your feedback regarding your recent stay. I regret to learn that your experience fell short of your expectations due to the room's size and storage limitations, as well as issues with cleanliness and towel replenishment. I understand how important these elements are to our guests. Our cleaning schedule may not have aligned with your needs, and I appreciate your patience during this time. Your comments will be noted for future improvements. Sincerely, Andrew Merrill General Manager

Customer review rating 1.5/5

Simon J. Couples - Confirmed reviews ALL

We enjoyed the hotel ambience and the super friendly staff who were very helpful. But... Whilst our room was nicely furnished, it was too hot. We went to put the air conditioning on but this was not working. My partner went to wash just her hair only to find that the hand held attachment had been removed because the start-stop button had previously been broken. In other words, we had been assigned a room where it must have been known that at least two of the facilities were not functioning. I rarely complain, but this casual assumption that we would accept this is completely misguided. I have emailed Mercure about this but a week later have not had had even an acknowledgment. Next stop: Trip Advisor.

Dear Simon J., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Oxford Eastgate Hotel. We appreciate your kind words about our ambience and staff, as they strive to provide a welcoming experience for all our guests. I sincerely regret to learn that you encountered issues with the air conditioning and the shower facilities in your room. It is our standard to ensure that all amenities are in good working order prior to assigning rooms, and I apologize for any oversight that may have occurred in your case. Your comments have been noted, and they will be reviewed with our maintenance team to prevent similar situations in the future. Regarding your communication with us, I am sorry to hear that you did not receive a timely acknowledgment. Victoria our Rooms Division Manager has been in contact with you recently from our records. Thank you once again for your feedback, and I hope that you will consider giving us another opportunity in the future. Andrew Merrill General Manager

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Other web-users rate our hotel

  • 627 reviews 9/10 Location
  • 831 reviews 5.7/10 Room
  • 603 reviews 8/10 Service
  • 10 reviews 7.1/10 WiFi
  • 450 reviews 4.4/10 Comfort
  • 299 reviews 6.6/10 Breakfast
  • 281 reviews 4.8/10 Cleanliness
  • 177 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.