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Mercure Oxford Eastgate Hotel 4 stars

Customer review rating 4.2/5 3,815 reviews

ALLSAFE approved hotel

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Mercure Oxford Eastgate Hotel
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+ 15 Services

Hotel extras

  • An Accor ALLSAFE certified hotel

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :  High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Hotel services

Keepers Kitchen & Bar

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Shuttle
  • Restaurant
  • Wi-Fi
  • Breakfast
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Breakfast à la carte
    • Room service Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Hotel Services And Equipments
  • Hotel informations
    • 81 rooms
    • One room for people with reduced mobility
    • 3 family rooms
    • One connecting room
    • 81 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Desk equipment available
    • Plugs and converters available on desks
Access to property
  • Shuttle
    • LONDON HEATHROW AIRPORT Additional charge

Our accommodation(s)

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,815 reviews

TripAdvisor Rating 4.0/5

1,530 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Exceptional Stay

TripAdvisor rating 5.0/5

bquirky2021 14/10/2021 TripAdvisor review

I had 15 nights at this wonderful comfortable hotel with a perfect Oxford location. My room was exceptional and the staff friendly and always prepared to put in the extra mile. The meals were excellent. The reading lounge was lovely after a day exploring. I cannot fault this hotel or it’s staff.

Dear bquirky2021 Than you for your Exceptional review on TripAdvisor. Glad to hear that you had a great long stay with us. I will share your positive feedback with all team members. We really hope to see you again in the near future. Kind regards Bradlee Pillay

Revisit after 48 years

Customer review rating 4.5/5

Kay Couples - 12/10/2021 Confirmed reviews ALL

First visited in 1973 it was our intention to recall times past. The exterior was just as I recalled it! Our room was excellent and the bathroom spacious and well lit with plenty of space for storing necessities. Bed comfortable and linen crisp. The initial arrival was disappointing though. Our recollection from all those years ago was of a huge car park through the arch, today however that car park is down to 8 or 9 cars and arriving in the pouring rain to find that there was no car parking available was so disappointing. The staff were very helpful and cheerful so you couldn't stay cross for long!

well located, but no bath

Customer review rating 3.5/5

D W. E. Families - 11/10/2021 Confirmed reviews ALL

Annoying not to be given a paper invoice because the printer had run out of paper. Also, my card payment was not authorised be me!

A warm and welcoming place to stay..

Customer review rating 5.0/5

Marilyn (. B. V. Friends - 10/10/2021 Confirmed reviews ALL

Beautiful old building but with up to date accommodation and such friendly staff!! Absolutely central and within all of the attractions of Oxford within walking distance. Very well appointed room with lovely comfy beds and very clean and warm. A nostalgic return to where I was at college and the Eastgate was then somewhere that I could only dream of entering!! Will certainly stay again, if the opportunity arises.

Excellent location and stay

Customer review rating 5.0/5

Anonymous Families - 10/10/2021 Confirmed reviews ALL

Great hotel in central Oxford. Really helpful staff and rooms were spacious and clean. Would recommend.

Excellent location

Customer review rating 3.5/5

Kamal Families - 10/10/2021 Confirmed reviews ALL

I have previously. The location of the hotel is superb. The staff are friendly and efficient but you are under resourced. The restaurant is drab, very tired looking, hugely under resourced and uninspiring. Such a shame given its location. You should ensure you always ask guests if they need parking and tell them about the additional cost. Lack of any sort of service or attention in lounge area.

Good location able to walk into centre easily

Customer review rating 5.0/5

June &. S. P. Friends - 09/10/2021 Confirmed reviews ALL

On arriving what a wonderful welcome. All the staff were so lovely and very helpful. Room was clean and very comfortable. There was a good variety for breakfast again comfortable and relaxed. The bottle of wine was a great touch. We had a good break and would certainly use Mercure again.

Well located

Customer review rating 4.5/5

Colin C. Couples - 09/10/2021 Confirmed reviews ALL

Friendly staff and helpful. Breakfast wa good evening meal disappointing

Excellent location excellent service

Customer review rating 5.0/5

Jenny Families - 09/10/2021 Confirmed reviews ALL

Staying in central Oxford for a graduation Extremely helpful staff and friendly

Good experience overall

Customer review rating 4.0/5

Iain H. Couples - 08/10/2021 Confirmed reviews ALL

Staff were friendly and helpful (with one exception), with Millie in Keepers being outstanding. Our room (705) was more than adequate, although being right at the top was a challenge after a days sightseeing. We found the service in Keepers to be very slow, averaging 100 minutes at dinner time. This was exacerbated on Tuesday, when there were 2 large parties booked for dinner. We were initially refused service, DESPITE having booked a table for the time suggested by reception at check in precisely because of the party bookings. The manager in Keepers was particularly unhelpful, and it took Nicole(?) From reception some time to resolve the situation. Nevertheless, we still felt uncomfortable, and left after one course, still hungry. This did cast a shadow over our stay, which up until then had been very enjoyable.

amazing service , perfect room , nothing to complain about’

Customer review rating 5.0/5

Leah N. Friends - 07/10/2021 Confirmed reviews ALL

stayed in the privilege room at this hotel from groupon and i was so impressed. the staff at this hotel were very welcoming and the loveliest people and the room was big and had everything we needed! would defo recommend this hotel. also is right in the centre of oxford so it’s perfect!

Excellent stay

Customer review rating 5.0/5

K.l. Friends - 06/10/2021 Confirmed reviews ALL

On arrival we were really made welcome by reception staff and Kiya was amazing and a massive asset to the hotel. Hotel was comfortable and room was spacious. Breakfast was very good and all staff were great. Location is good and right near town centre. Had a great time.

Customer review rating 4.5/5

Betty H. Couples - 06/10/2021 Confirmed reviews ALL

Great

Nice weekend stay

Customer review rating 4.5/5

Peter H. Couples - 05/10/2021 Confirmed reviews ALL

We've stayed at the Eastgate several times and always had comfortable rooms and good service and this was no exception. Only minor quibble was the lack of drinking glasses in the room.

Nice stay

Customer review rating 3.5/5

Sue B. Families - 05/10/2021 Confirmed reviews ALL

Very friendly staff. Room a little dark and bathroom needed an update. But overall a good stay and fantastic location.

Well located

Customer review rating 5.0/5

Philip L. Couples - 04/10/2021 Confirmed reviews ALL

Warm and friendly welcome by the staff at the reception. Quiet location but also centrally located in Oxford. Good condition of the hotel, nice large communal reception with bar, nice reception area and nice food, and polite staff in the restaurant, and nice hotel room.

well located, welcoming staff

Customer review rating 5.0/5

Pat Couples - 03/10/2021 Confirmed reviews ALL

There for a couple of nights. Good bus stop links, close to Botanical gardens. Room comfortable nice hot shower.

Superstay

Customer review rating 5.0/5

Anthony Families - 03/10/2021 Confirmed reviews ALL

We arrived as a party of 4 OAPs and our first sight inside was of a very posh looking and very comfortable lounge. Our rooms were well appointed and we also had a good breakfast each morning.

Customer review rating 5.0/5

Antonio Solo - 03/10/2021 Confirmed reviews ALL

I was delighted to be upgraded to a suite as I am an Accor Member.

Lovely hotel

Customer review rating 4.0/5

Anonymous Couples - 01/10/2021 Confirmed reviews ALL

We’ve stayed here a few times and it’s always a lovely experience. The only let down is the restaurant as they seem to close early and the only thing on offer is pizza, as I have an allergy to cheese it’s not the best!

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