Mercure Oxford Eastgate Hotel 4 stars

Customer review rating 4.2/5 3,309 reviews
Mercure Oxford Eastgate Hotel
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Room 1

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Hotel extras

  • Parking from 22 July to 31 May 2020 unavailable due to building work. Contact hotel for info

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE
oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Contact email

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :   High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Our accommodations

Classic Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Single room

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Suite

  • Max. number of persons: 2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,309 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,354 reviews

Much Improved

TripAdvisor rating 3.5/5

John F 17/02/2020 TripAdvisor review

We have stayed here fairly often and the last time was not good. This time was much improved with good reception service, excellent service at breakfast and a nice good room. It is only unfortunate that the works in the hotel are still on-going so no car park is available. I understand that it was supposed to be finished by end of last year but it now looks to be finished by about April but maybe later.

excellent service,perfect location

Customer review rating 4.2/5

Marilia Couples - 12/02/2020 Confirmed reviews ALL

all staff in the reception were extremelly helpful and provided information to different questions. a very nice detail also was that there were umbrellas available in the reception for the rainy days

Great location

Customer review rating 4.2/5

Karen M. Business - 10/02/2020 Confirmed reviews ALL

Friendly staff, good atmosphere and the food was amazing! Definitely will be recommending the hotel to colleagues.

Small rooms

Customer review rating 4.2/5

Lycees Solo - 09/02/2020 Confirmed reviews ALL

Room 301 is small and heating either does not work or works very badly. It was only a short stay or I would have complained about the heating.

Good location - but not good value.

Customer review rating 4.2/5

Esther Couples - 09/02/2020 Confirmed reviews ALL

We paid £150.10 for an overnight stay for two people, including breakfast. Even though I am an Accor member, for this we were given a standard room. The ceiling light by the door and wardrobe was not working. The safe in the wardrobe was already locked. The fridge was in the wardrobe and switched on, but was empty. The heat from the back made the whole wardrobe very warm, and as clothes were hanging above it seemed rather dangerous. There were no biscuits on the tea tray; and the toiletries were minimal. A light on the temperature control flashed constantly; and the fan was very noisy. The bed was not very comfortable - I could feel the springs!

Comfortable and quiet

Customer review rating 4.2/5

Nt Couples - 08/02/2020 Confirmed reviews ALL

Lovely large room with a big bath and comfortable bed. Good view of old Oxford building. It was very quiet and relaxing stay. Despite being very cold outside the room was lovely and warm. Front desk staff were friendly.

Annual Oxford Visit

Customer review rating 4.2/5

Nigel O. Couples - 05/02/2020 Confirmed reviews ALL

Stayed again this year for an annual dinner in college. Hotel met our expectations. It is very well situated. Food and service good. Disappointing to find car park behind hotel no longer available with no notification of this during booking process and no notice at the entrance to the parking area which would have avoided our driving in and having to turn round inside.

Average

Customer review rating 4.2/5

J Business - 03/02/2020 Confirmed reviews ALL

It does what it says on the tin. We stayed for 4 nights and and experienced different rooms over our stay (due to separate bookings) In every room there was something that either didn’t work (TV remote) or that was out of date (milk) the hotel itself is fine but more like 3 star

A wonderful stay, excellent staff great location.

Customer review rating 4.2/5

Natalie B. Solo - 30/01/2020 Confirmed reviews ALL

I stayed for five nights and could not fault our experience. My daughter and I shared a room and used the hotel as a base to settle her in to her new life at university. The staff are outstanding! Front of desk especially helpful and couldn’t do enough to ensure our stay was good.

Wonderful Hotel

Customer review rating 4.2/5

Kate Business - 29/01/2020 Confirmed reviews ALL

I love the Mercure Eastgate. The rooms (especially the showers) are fantastic. Spacious and well appointed. The best thing about the hotel is the staff. I have found each of them on every one of my visits friendly, helpful and really thoughtful. I would never look for another hotel in Oxford.

Customer review rating 4.2/5

Anonymous Business - 28/01/2020 Confirmed reviews ALL

not a good welcome. no parking. stained sheets. poor night's sleep.

as expected works well

Customer review rating 4.2/5

Ogyde Couples - 27/01/2020 Confirmed reviews ALL

no problems

The only time we have ever checked out of a Hotel because it was so poor

Customer review rating 4.2/5

Cathy R. Friends - 25/01/2020 Confirmed reviews ALL

This is a copy of my husbands Tripadvisor Review. We gave you one star A hotel with good rooms in a convenient part of the city . Hugely let down by the failures of its management. We specifically booked a large chain hotel as we were arriving late, meeting friends and wanted somewhere where we could unwind over a few drinks after going out for a meal. It was confirmed on checking in that the hotel had a 24 hour bar/night porter. We returned to the Hotel at 11.30pm to find everything locked up and had to be let in by the security guard. He confirmed that the bar was closed, and there was no room service. As we had booked for two days, we asked if we could check out one day early. He wasn’t authorised to agree this, told us there was no manager in the hotel and referred us to the morning receptionist. The following morning, we asked the same question of the receptionist who explained that as we had paid in advance, she could not authorise this, and explained that there was no manager on duty until 3pm. She also advised that Mercure had no customer service call centre or anyone else we could speak to . She was actually very helpful, and after some discussion, offered to call the OnCall manager, and finally it was agreed we could leave. I find it incredible that a hotel for such a large brand has no onsite management at weekends. We regularly stay at the Mercure Wiesbaden which is excellent, and fully staffed all week. It was also disappointing that the hotel website is misleading as was the information we were given on checking in. Whilst all the staff we spoke with were polite, it is disappointing that the invisible management team are so inept, unempowering of their staff and lacking in customer focus. A few positives - the rooms are ok, the bar area nice (although a public one, as the hotel bar was closed throughout our stay) and convenient for central Oxford. The restaurant serves a nice breakfast, and the staff there were friendly and professional . As the hotel car park has closed, please be aware that the nearest car park is 0.4 miles away and £20 per day. So in summary, if you want to pay £150 per night for bed and breakfast, this is a good choice. If you want a hotel with facilities, the backing of a large hotel chain in terms of service, and a management team focused on customers and able to fix issues there and then, avoid it. I would really worry that if there was a serious incident overnight or at a weekend, anyone would actually be empowered to coordinate anything. Final tip. Do not, ever, pay in advance.

Very well located.

Customer review rating 4.2/5

Anonymous Business - 25/01/2020 Confirmed reviews ALL

Very well located to the oxford city centre. It has all the necessary neccesities within the room.

No parking

Customer review rating 4.2/5

James Couples - 24/01/2020 Confirmed reviews ALL

The hotel is well located and the rooms are very clean. The staff are friendly and very helpful. Breakfast, although adequate could be improved by better presentation. No mention of double yellow lines outside the main entrance and no parking available on site. Nearest available parking almost a mile away. False fire alarm at 0645 did not help with my assessment of my visit.

Excellent location. Have stayed several times!

Customer review rating 4.2/5

Ann C. S. Families - 23/01/2020 Confirmed reviews ALL

The hotel is charming and has many happy memories for us since our daughter studied at St. Edmund Hall in 20…. The City of Oxford is one of our favorite places; we first visited in 1973. The staff was very friendly and professional.

Great stay

Customer review rating 4.2/5

Dr C. Couples - 19/01/2020 Confirmed reviews ALL

A nice quiet room, very central, totally friendly staff. Relaxed.

Another great stay

Customer review rating 4.2/5

Steve L. Couples - 17/01/2020 Confirmed reviews ALL

Great room. Very helpful and friendly staff in both hotel and restaurant. Great location.

Stay at Mercure Oxford Eastgate

TripAdvisor rating 3.5/5

ClaudiaL626598 Family - 17/01/2020 TripAdvisor review

We are regular clients of the hotel and experienced yet another highly enjoyable stay. The location is perfect for our needs. The room was great. We appreciate too the very helpful and friendly staff in both hotel and restaurant. We look forward to our next visit.

Dear ClaudiaL626598 Thank you for your 5 star review on TripAdvisor. It is always a pleasure to receive positive feedback about the team in the Hotel. I will share your comments with all. We look forward to your next visit with us here at the Mercure Oxford Eastgate. Many thanks Bradlee Pillay

A pleasant convenient stay

Customer review rating 4.2/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

The stay was fine, quite noisy early morning deliveries etc but room was comfortable with the usual facilities.

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