Mercure Oxford Eastgate Hotel 4 stars

A comfortable bed, a lovely little shower room attached, and windows that opened easily when I wanted them to. I’d be happy to stay here again.

A very comfortable,quiet break,which fulfilled our requirements.Convenient to our proposed itinerary.

Nice stay

A very pleasant and quiet stay in a comfortable and relaxed environment.The in-house restaurant was convenient and sustaining,when required.We would choose this hotel again for our next trip to Oxford.

Good things: Staff were friendly and helpful and the lounge area and restaurant are comfortable and pleasant. The room facilities (317) were good with a very generous-sized bathroom Less good: I received an email asking me to check in online which I did, giving credit card details etc, but when I phoned the hotel to ask about something I was told that the email was sent centrally and that 'at this hotel' I would still have to check in when I arrived. Then when we got there we had been checked in. A bit chaotic. On arrival we were told we had been upgraded, which was nice, but our party had been separated and given rooms on different floors. Also my 80-year-old mother (whose birthday we were celebrating) had been put on the top floor where there is no lift access. I had checked in in advance so staff should have known she was an older person. We swapped rooms with her so that she didn't have to use the stairs, but it was awkward not being nearer. If we had spent more time in the hotel it would have been a real problem. In our room there was no cupboard or drawers for clothes and a lack of flat surface for the kettle etc, which had to be kept in a cupboard. Also we could hear the air conditioning unit humming all night. The room was very dark and you couldn't turn the lights on or off separately - it was all or nothing. Even working within the limitations of an old building (I wouldn't complain about the low ceilings or cramped corners) these are not problems I expect to encounter in a 'premium' room. When we checked out I was told I couldn't have an account of how much we had spent on coffee etc because the system was down. The member of staff said they would email me with an invoice but this didn't happen until I emailed and asked for one a week later. On the whole not a terrifically well-organised hotel for the price, even with the upgrade I didn't feel it was great value for money.

I stay at the hotel regularly and put up guests here. I was disappointed on this stay mainly as the heating system in my room was very noisy and kept me up the whole night resulting in little sleep and a poor experience. The shower also did not drain well. As always the staff were very polite.

Very comfortable and convenient

The location was perfect and also had car parking. The rooms were comfortable and well appointed. The breakfast had plenty of choice although the cooked breakfast was not piping hot. All the staff were pleasant and helpful.

Checked in online to save time on arrival but the staff said this does not work! We were given a key to our room at 3.45pm but the cleaners were still in there! We were told the room would be ready at 2pm. We were given a complimentary drink for this inconvenience. The management really had not got a clue about what was going on, they were totally disorganised. The radiator in our room was on full power all night so we had to sleep with the window open and the air conditioning on to cool the room down! We informed reception the following morning and they did give complimentary car parking for this inconvenience. The breakfast was dreadful. It was cold and my husbands scrambled egg was actually a chopped up omelette!

I will return when the need arises.

Helpful staff great breakfast & vaulue for money

I had a very good experience staying at the Mercure Eastgate. The only this I could find to criticise was the coffee in the morning, I found the filtered coffee to be a bit too watery, an expresso option would be nice to have as well.

efficient check in though very concerned about the car park. A key reason for choosing this hotel and paying the extra as a result is being able to park. Room comfortable. Not water provided

The room was renovated and ok, but very small. I called ahead and was assured that I would receive a room with a bathtub. However when I arrived the room had a (large) shower - staff speculated that due to recent renovations the room register had not been updated. I was shown an alternative room with a half tub but declined as the other room was drab and outright dingy. As I was jetlagged I tried to order from the very limited '24h'menu at around 4am - despite numerous attempts nobody picked up the phone. The lounge and bar/restaurant area was very pleasant and I had a very enjoyable meal there

I had had problems booking the room. I had googled Mercure Eastgate and clicked a link which led me to a booking website. I hadn't realised this, because of the use of your name. I did realise when I discovered I had been charged virtually double the cost of a room as quoted on your website. I spoke to the hotel and they were apologetic and did try to help. I managed to cancel the first booking and rebooked the room directly. I was told by the hotel that to make up for the inconvenience, they would upgrade me to a privilege room. When we arrived we were put in room 314. It was tiny. The bathroom had no heated towel rail, no cotton wool pads, no robes, none of the usual bits and bobs we had had last time we stayed. I rang reception to explain I was promised an upgraded room and I was told that was all they had. Compared to my previous room it was a significant down grade. Very disappointing.