Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.0/5 649 reviews

Mercure Oxford Eastgate Hotel - Image 1
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Mercure Oxford Eastgate Hotel - Image 4

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  649 reviews

Customer review rating 0.5/5

David B. Solo - Confirmed reviews ALL

Half decent hotel per se - but shut the "bar" at 11.10 (no actual bar - just service from the front desk- and not cheap!!) - staff (there were two - so not swamped) agreed they had no legal constraints to serve - but they wouldnt (couldnt) and suggested places a short walk away - wasnt raining fortunately. Not the end of the world - but you pay a premium for services - never stayed at a decent hotlel with a policy like that - it wasn't 2.00 a.m in the morning - it was 11.10 p.m. - so why dont you go somewhere.else and come back didnt seem to me to fit in with a premium priced hotel so essentially an overpriced travelodge

Customer review rating 4.0/5

S. C. S. Business - Confirmed reviews ALL

Very central location, helpful staff and clean rooms. The rooms are very basic with no AC which made it hot on a sunny spring day. Something to note if you are staying in summer. Otherwise ok with modern bathroom, comfy bed. Noise was also an issue, both from internal corridor and outside from the street, so bring earplugs.

Customer review rating 4.0/5

Alison C. Solo - Confirmed reviews ALL

Comfortable stay with friendly staff

Customer review rating 3.5/5

Louise M. Solo - Confirmed reviews ALL

Lack of follow up after fire alarm at 10 pm. Prompt attention to water coming out of roof when showering

Dear Ms M., Thank you for your recent stay at Mercure Oxford Eastgate Hotel and sharing your feedback with us. We sincerely apologise for the lack of communication and follow-up following the fire alarm during the evening, your comments have been noted and will be reviewed with the team to ensure clearer communication in such situations moving forward. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more seamless and comfortable stay in the future. With best wishes, Victoria Beliakova Rooms Division Manager

Customer review rating 4.0/5

Karen S. Solo - Confirmed reviews ALL

Lovely hotel with clean comfortable rooms and front desk/ manager very helpful in helping me to arrange a collection of a jacket left in the wardrobe. The only negative was a slightly chaotic breakfast where the toasted and coffee machine were broken and you weren’t informed if this as you were seated, only when you tried to get these items!

Dear Ms S., Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you enjoyed our central location, found your room clean and comfortable, and that our front desk team was able to assist you promptly. Your kind words about our team are truly appreciated. We also sincerely thank you for highlighting your breakfast experience. Please accept our apologies for the inconvenience caused by the temporary issues, as well as the lack of communication regarding this at the time. This is certainly not the seamless standard we strive to deliver, and your feedback has been shared with our breakfast team to ensure improvements are made. We very much hope to have the pleasure of welcoming you back again soon for an even more flawless experience. Warm regards, Victoria Beliakova Rooms Division Manager

Other web-users rate our hotel

  • 639 reviews 9.1/10 Location
  • 889 reviews 5.7/10 Room
  • 618 reviews 7.7/10 Service
  • 24 reviews 3.9/10 WiFi
  • 469 reviews 4.6/10 Comfort
  • 329 reviews 6.8/10 Breakfast
  • 308 reviews 4.1/10 Cleanliness
  • 304 reviews 3.8/10 Amenities

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