Mercure Oxford Eastgate Hotel 4 stars

I’ve really enjoyed my time at the hotel. My room was beautiful and cute. I also had an amazing view at the Magdalen tower. The only thing was that is was too hot in my room after I had taken a shower because I couldn’t open a window. But I should asked or tell when I was there. The staff was very polite and kind !

Hotel in a good location for the sights of Oxford. Some of the areas such as stairwells and corridors are a bit tired and could be refreshed. The room we were in had a dormer window and limited headroom which was an issue for my husband who is around 2m tall. If you are tall or travelling with someone who is, it may be useful to be clear when booking to avoid this problem. Staff were very friendly and helpful, in the reception, bar and restaurant. Room was clean and tidy.

Clean and comfortable room

The staff were great, friendly fast and efficient. The price was competitive and the ambiance lovely. Points for improvement: I found the bed hard and the cooked breakfast was not as generous as at some comparable hotels.

2 tiny rooms for £224 each

A short stay made easy. The night receptionist was very helpful with a WiFi problem which was not the hotels fault. Only issue: no water in the room fridge. Thanks

Always friendly, helpful, wonderful location right across from Brasnose, a small but warm and comfortable hotel and one that I would always choose first before any other. My only concern is that with the growing of the hotel by utilising the car park, this may reduce our stays due only because of the massive restrictions in Oxford. Otherwise, this is and will be my first choice! For me, us and all the family and friends. Thank you, Graham

Hotel well situated. Very comfortable though room small. Fire alarm went off briefly at 11.15 ish waking me - only to stop. No hot water in morning so both those events spoilt our stay.

I have stayed at the hotel a couple of times previously. As ever, staff were excellent - reception team gave me a warm welcome and the bar staff were excellent. It used to be a Marco Pierre White restaurant which was good - but Keepers as it's branded has a more relaxed vibe. Good fun!

Ppl were nice but a smile doesnt solve everything. No heating in the bathroom which was qUite dirty. Food ok, nothing special, breakfast below average. Terrible coffee. Excellent location reflected in the price.

This hotel is superbly situated in central Oxford next to Merton College. There are a variety of rooms to suit all exceptionally furnished with very good ensuite facilities. If you need lots of space you can get lost in the Ruskin Suite. The staff here are very friendly and helpful and on our last visit the manager went out of his way to make sure a hungry vegan and vegetarian could have a snack with our drink on return from our night out. We have stayed in other places in Oxford on our frequent visits but from now on will always come back here,

We had a wonderful stay in a huge comfortable bed, with a new shower and all conveniences including complimentary water and a fridge. The staff helped me get back my purse after I left it in a taxi. The breakfast was delicious with huge servings.

Our room wasn’t ready at 2pm, when we arrived, but we were given coffee by an apologetic and attentive receptionist who sorted it all out quickly. Very comfortable and pristine room with lots of space.

Generally very good: staff were very attentive and facilities were satisfactory though towels could have been of better qualities and we were surprised at the paucity of toiletries. We also found that because we chose not to negotiate a 'credit' on our room using Keepers was inconvenient in having to pay separately by card.

Hotel very satisfactory, very good location, reasonable value. Room OK, but excessively hot on arrival and difficult to control temperature Very good breakfast