Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.1/5 564 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  564 reviews

TripAdvisor Rating  3.8/5  1,946 reviews

The central location is fabulous.

Customer review rating 4.5/5

E W. Friends - Confirmed reviews ALL

Greeted by the wonderful Emma at reception was a great start. She was so calm and helpful. One room was ready so she allowed me to have access to that whilst waiting for my friends to arrive. Emma recommended places to eat which turned out the perfect place for us. All through our stay, Emma was so helpful. It's a wonderful location, surrounded by beautiful buildings. The staff in the restaurant were very attentive, especially the two men who went out of their way to get us hot milk for the coffee (which was luke warm in the flask). They were always cheerful and attentive.

Well located for city centre attractions

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Reasonably clean and comfortable , a little more attention to detail in the guestrooms would improve them. Breakfast was not of the highest standard, a 'Steak Special ' meal in the evening was good value for money.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Merrill General Manager

Excellent location

Customer review rating 5.0/5

Ed K. Couples - Confirmed reviews ALL

Central.to all the best Oxford has to offer this hotel is exceptional. Very comfortable rooms, good breakfast sekection and excellent service.

Dear Eduard Johan K., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Merrill General Manager

Very disappointing

TripAdvisor rating 2.0/5

Jane M TripAdvisor review

Staff ok. Room ok but not outstanding. No bath, which was a big minus for me. They allowed us to check in early and leave bags there while we toured. So that was good. Air conditioning didn’t work in either of our rooms. Thick duvet too warm. No spare blankets. I found the breakfast experience a 2 star event. The scrambled egg looked so weird I thought it was something else. Not yellow but grey? I thought it might be some sort of potato. The only available coffee at 7.45am was sachets and ‘hot water’ from a container. The water was tepid. Terrible. I don’t think I have had worse coffee in a hotel breakfast ever. We asked for real coffee and they did make some. But really?! Paying big rates for that? Some grotty areas eg downstairs loos. Good foyer area, great location. But very expensive and pretty disappointing.

Dear Jane,Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am delighted to hear that the team managed to assist with and early check-in on your arrival, and please do request a room with a Bath should you return. We offer a selection of rooms with Bath and showers, and try to meet all guests’ requests for them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Merrill General Manager

Well located and appointed but services need tightening up

Customer review rating 2.5/5

Oscar G. Solo - Confirmed reviews ALL

I have already described m y disappointment with the treatment offered to returning Gold Card customers. This includes reception, the size of the room relative to the price, the wifi, the breakfast coffee and unavailability of a complimentary drink

Dear Oscar G., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Merrill General Manager

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Other web-users rate our hotel

  • 582 reviews 8.9/10 Location
  • 780 reviews 6/10 Room
  • 577 reviews 8.1/10 Service
  • 401 reviews 4.6/10 Comfort
  • 285 reviews 6.7/10 Breakfast
  • 269 reviews 4.1/10 Amenities
  • 253 reviews 4.9/10 Cleanliness
  • 173 reviews 4.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.