Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.0/5 559 reviews

Mercure Oxford Eastgate Hotel - Image 1
Mercure Oxford Eastgate Hotel - Image 2
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Mercure Oxford Eastgate Hotel - Image 4

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  559 reviews

TripAdvisor Rating  3.8/5  1,986 reviews

Customer review rating 5.0/5

Sudhir M. Business - Confirmed reviews ALL

Outstanding hospitality, exceptional front and back office team and great location

Customer review rating 4.0/5

Helen W. Couples - Confirmed reviews ALL

Friendly helpful staff. Clean room. Good breakfast choices. A couple of issues with poor maintenance and noisy neighbours.

Dear Ms W., Thank you for taking the time to share your feedback. We truly appreciate your loyalty to Accor and were delighted to welcome you to our hotel. We’re delighted to hear that you enjoyed our friendly staff, clean rooms, and breakfast options. At the same time, we sincerely apologize for the maintenance issues and any disturbances caused by noise. Please know that your comments have been shared with our team to help us improve for future guests. We truly appreciate your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay. Warm regards, Victoria Beliakova Rooms Division Manager.

Customer review rating 3.5/5

Michele A. Business - Confirmed reviews ALL

Very bad internet connection

Dear Michele A., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations with regards to our WIFi and we are investigating this with our supplier ; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Merrill General Manager

Customer review rating 3.5/5

Javier L. S. Business - Confirmed reviews ALL

Nice place, breakfast is complete and fair price. Had some problems with their fire alarm and could rest properly. This is key for a business trip so try to avoid this happening again. Reception should offer the welcome drink at arrival…

Dear Javier L. S., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Merrill General Manager

Customer review rating 2.5/5

Shirley Y. Couples - Confirmed reviews ALL

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Other web-users rate our hotel

  • 629 reviews 9/10 Location
  • 838 reviews 5.7/10 Room
  • 606 reviews 8/10 Service
  • 16 reviews 6.8/10 WiFi
  • 450 reviews 4.5/10 Comfort
  • 304 reviews 6.2/10 Breakfast
  • 298 reviews 3.9/10 Amenities
  • 277 reviews 4.4/10 Cleanliness

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