Mercure Oxford Eastgate Hotel 4 stars

Lovely large room with a big bath and comfortable bed. Good view of old Oxford building. It was very quiet and relaxing stay. Despite being very cold outside the room was lovely and warm. Front desk staff were friendly.

Stayed again this year for an annual dinner in college. Hotel met our expectations. It is very well situated. Food and service good. Disappointing to find car park behind hotel no longer available with no notification of this during booking process and no notice at the entrance to the parking area which would have avoided our driving in and having to turn round inside.

It does what it says on the tin. We stayed for 4 nights and and experienced different rooms over our stay (due to separate bookings) In every room there was something that either didn’t work (TV remote) or that was out of date (milk) the hotel itself is fine but more like 3 star

I stayed for five nights and could not fault our experience. My daughter and I shared a room and used the hotel as a base to settle her in to her new life at university. The staff are outstanding! Front of desk especially helpful and couldn’t do enough to ensure our stay was good.

I love the Mercure Eastgate. The rooms (especially the showers) are fantastic. Spacious and well appointed. The best thing about the hotel is the staff. I have found each of them on every one of my visits friendly, helpful and really thoughtful. I would never look for another hotel in Oxford.

not a good welcome. no parking. stained sheets. poor night's sleep.

no problems

This is a copy of my husbands Tripadvisor Review. We gave you one star A hotel with good rooms in a convenient part of the city . Hugely let down by the failures of its management. We specifically booked a large chain hotel as we were arriving late, meeting friends and wanted somewhere where we could unwind over a few drinks after going out for a meal. It was confirmed on checking in that the hotel had a 24 hour bar/night porter. We returned to the Hotel at 11.30pm to find everything locked up and had to be let in by the security guard. He confirmed that the bar was closed, and there was no room service. As we had booked for two days, we asked if we could check out one day early. He wasn’t authorised to agree this, told us there was no manager in the hotel and referred us to the morning receptionist. The following morning, we asked the same question of the receptionist who explained that as we had paid in advance, she could not authorise this, and explained that there was no manager on duty until 3pm. She also advised that Mercure had no customer service call centre or anyone else we could speak to . She was actually very helpful, and after some discussion, offered to call the OnCall manager, and finally it was agreed we could leave. I find it incredible that a hotel for such a large brand has no onsite management at weekends. We regularly stay at the Mercure Wiesbaden which is excellent, and fully staffed all week. It was also disappointing that the hotel website is misleading as was the information we were given on checking in. Whilst all the staff we spoke with were polite, it is disappointing that the invisible management team are so inept, unempowering of their staff and lacking in customer focus. A few positives - the rooms are ok, the bar area nice (although a public one, as the hotel bar was closed throughout our stay) and convenient for central Oxford. The restaurant serves a nice breakfast, and the staff there were friendly and professional . As the hotel car park has closed, please be aware that the nearest car park is 0.4 miles away and £20 per day. So in summary, if you want to pay £150 per night for bed and breakfast, this is a good choice. If you want a hotel with facilities, the backing of a large hotel chain in terms of service, and a management team focused on customers and able to fix issues there and then, avoid it. I would really worry that if there was a serious incident overnight or at a weekend, anyone would actually be empowered to coordinate anything. Final tip. Do not, ever, pay in advance.

Very well located to the oxford city centre. It has all the necessary neccesities within the room.

The hotel is well located and the rooms are very clean. The staff are friendly and very helpful. Breakfast, although adequate could be improved by better presentation. No mention of double yellow lines outside the main entrance and no parking available on site. Nearest available parking almost a mile away. False fire alarm at 0645 did not help with my assessment of my visit.

The hotel is charming and has many happy memories for us since our daughter studied at St. Edmund Hall in 20…. The City of Oxford is one of our favorite places; we first visited in 1973. The staff was very friendly and professional.

A nice quiet room, very central, totally friendly staff. Relaxed.

Great room. Very helpful and friendly staff in both hotel and restaurant. Great location.

We are regular clients of the hotel and experienced yet another highly enjoyable stay. The location is perfect for our needs. The room was great. We appreciate too the very helpful and friendly staff in both hotel and restaurant. We look forward to our next visit.

The stay was fine, quite noisy early morning deliveries etc but room was comfortable with the usual facilities.