Mercure Oxford Eastgate Hotel 4 stars

I took my sister to Oxford for her 30th birthday and stayed at the Mercure Oxford Eastgate Hotel and it was a fantastic experience. Great centrally located property with lovely friendly staff. We had to rearrnage the trip three times due to Covid but the team was excellent and very helpful. I'll be back if I'm ever in Oxford again! Thank you

Hotel was lovely, room a bit small but fine for our needs. Staff were lovely, food was good no complaints at all.

We only had one problem with the hotel which was we booked a privilege room and when we got to our room notice a fan in the room even though there was air con. We went out for the afternoon only to come back to find out why the fan was in the room we contacted the reception about the room and were told they would relocate us to a new room and this was done very quickly. The new room was so much better thank you very much.

Very poor service, poor air conditioning, non existent room service

Only a 1 night stay, but all staff were very welcoming and helpful.

Great experience. I've stayed in 4 hotels in the last month and this has been the best by far. Staff are unusually friendly and cheerful. You get the distinct impression that it's a happy workplace. We had a privilege room which was spacious and well equipped. Bathrobes, little fridge with complimentary water and soft drinks and lovely quiet air conditioning in this unbearable heat. Nice big shower with great pressure and a touch button start. As with a lot of UK hotels, the rooms are a bit past their best but this was good where it mattered. Little sitting area, plugs next to the bed, good linens amd towels, spacious. Position of room looked out over car park so no road noise. Directly over outside terrace but guests are a respectful lot so no disturbance really. Choice of food for 2 course dinner on DB&B was a bit basic. Burger, pizza, chicken and chips, ceaser salad, vegetarian spaghetti. The restaurant is more like a pub than a restaurant. Food was well cooked and tasty though. My cooked breakfast order got forgotten and forgotten again when I chased it up. I got the impression this wasn't that unusual. It was frustrating but the staff were apologetic and I've had much worse experiences in the past month. Hotels are really struggling to get their processes and staff back up to speed. Overall great stay. Perfect location in am interesting building with great staff. Lounge and outdoor terrace very nice. Oxford parking charges are ridiculous so use the park and rides.

All the staff were great really nice place, stayed in the new building,rooms excellent and modern would recommend.

Could not fault the staff. Food excellent. Not happy about not being inform by Secrets Escapes or hotel when I phoned regarding parking charge. Extremely annoyed about lack of room service, no information on arrival and NO INFORMATION in room that towels would not be changed. How could you even dry them with no heating or heated towel rail. Only ONE tea bag in room, had to ask for refills.

The air con in our room didn’t work, the room was far too hot as it was 30 degrees outside and we were on 3rd floor but apart from that lovely stay. Very clean, good location, nice helpful staff.

Felt very welcome, we were always acknowledged by the staff whenever we entered the hotel. Everyone was very friendly.

Came to Oxford for 3 night city break. Hotel is in a great location, easy to get everywhere. Had everything we needed.

Stayed for 3 nights for sightseeing in Oxford good location and clean airy bedrooms

Stayed in the new block, loved the quirky decor, and the bed was the most comfortable bed I’ve ever slept in. Staff were lovely and friendly, hotel immaculate, food excellent. Couldn’t fault this hotel.would definitely recommend .

Location ideal for exploring Oxford. The staff were friendly and helpful. Afternoon tea and breakfast were delicious. Bedroom was a good standard, effective air conditioning and no noise from neighboring rooms. Look forward to a return visit with my children.

Fantastic 2 night break visiting my daughter.Location in the city centre , convenient to shops, restaurants, pubs etc.Stayed in the new block and loved the quirky decor, slept in the most comfortable bed ever, air con was brilliant in the heatwave we had.All the staff were friendly and went out of their way to help.Hotel was spotless, food excellent, couldn’t fault this place.Highly recommend.