Mercure Oxford Eastgate Hotel 4 stars

Customer review rating 4.2/5 3,347 reviews

Mercure Oxford Eastgate Hotel
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Hotel extras

  • Parking from 22 July to 31 May 2020 unavailable due to building work. Contact hotel for info

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • Room service
Business services
  • Copy/print service available
Information message

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE
oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :  High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Our accommodations

Classic Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Single room

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Menu (PDF)

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,347 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,364 reviews

Well located

Customer review rating 4.2/5

Brian B. Couples - 21/03/2020 Confirmed reviews ALL

This was a city break for us. Unfortunately, the noise from building work outside our room window did make sure we got up for breakfast! I was unaware until checkout that there was a 10% service charge in the restaurant. I left cash for our waiter at the time. Although I signed the bill to charge to my room I didn't see this. It's my first experience in an Accor hotel for a service charge to be applied to residents.

Dear Brian B., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. My apologies you have had such an experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda Rooms Division Manager

Well located, very clean, tiny room, overpriced.

Customer review rating 4.2/5

C S. L. Solo - 20/03/2020 Confirmed reviews ALL

Very good central location, with charming staff and high standards of cleanliness. But, for the extremely small room I was allocated and absence of breakfast (unless I paid a surcharge!), this place is overpriced. I also resented the endless stream of 'upselling' emails I was bombarded with - both before and during my stay. But for my laziness, I could have walked to a B&B 10 minutes out of the city centre - and paid half as much for a larger room and breakfast included.

Dear Graeme L., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Nella Skenda Rooms Division Manager

Convenient location,Comfortable room

Customer review rating 4.2/5

Jerry Couples - 17/03/2020 Confirmed reviews ALL

We chose this hotel for a 3 night break for our first visit to Oxford as we have often used Mercure and other Accor group hotels in UK and France as we have always been happy with standards of comfort and service. On the plus side, The Mercure Eastgate Hotel is ideally located within walking distance of all the attractions in Oxford so did not have to use a car.Reception staff were welcoming, the room was quiet and comfortable with a spacious bathroom including an effective rainstorm shower.Excellent choice of cooked breakfasts with many special items, restaurant staff were efficient and friendly,keeping everything replenished. We have stayed in many Mercure hotels in the UK and France and have never had any complaints but on this occasion it does appear that the management have "taken their eyes off the housekeeping ball". On arrival we noticed that the room was stiflingly hot and the thermostat did not allow the temperature to be changed so we reported this to reception who unhelpfully advised us that the engineers had said it was an old system that could not be thermostatically controlled and that there had been many complaints from other guests!!We therefore resorted to keeping the window open although it was 3C outside.Whilst opening the windows, we noticed paint flaking off the window frames which had clearly been happening for some time. We also noticed cobwebs on the bedside lampshade and a thick layer of dust on the shelf under a table in the bedroom-not very reassuring at a time when cleaning should be very thorough.

Dear Jerry F., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive our customers feedback as this is the only way for us to become a better hotel.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Your comments are very much appreciated and will for sure teach us a lesson on how she should be paying attention to details. I am deeply sorry you had such an experience .Please do contact me on my personal email address on h6… I will be happy to discuss everything in details. Thank you again for sharing your feedback and we hope your next visit will be something to remember. Kind Regards, Nella Skenda Rooms Division Manager

Comfortable accommodation in a central location

Customer review rating 4.2/5

Pamela B. Couples - 16/03/2020 Confirmed reviews ALL

This is an excellent hotel just off the High Street and right next to the Ruskin school of art. We stayed in a room in the attic, which was small and cosy and beautifully appointed. The hotel is in an old building, which means that we could only get the lift to the second floor and carry our bags the rest of the way. This didn't bother us, but could be an issue for some. There is no parking on site, so we used the park and ride, as we were staying for 3 nights. It would have cost us £60 if we had parked in the centre, but only £12 at the park and ride.

Dear Pamela B., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Your comments are great and indeed the recommendation for the parking even better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda Rooms Division Manager

Good stay

Customer review rating 4.2/5

Anonymous Solo - 15/03/2020 Confirmed reviews ALL

very friendly and helpful staff! Small but warm roorms; simple but nice breakfast buffet

Dear Yan X., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, NellaSkenda Rooms Divisions Manager
Customer review rating 4.2/5

Valerie Solo - 15/03/2020 Confirmed reviews ALL

I’ve really enjoyed my time at the hotel. My room was beautiful and cute. I also had an amazing view at the Magdalen tower. The only thing was that is was too hot in my room after I had taken a shower because I couldn’t open a window. But I should asked or tell when I was there. The staff was very polite and kind !

Dear Valerie v., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.If you could have mentioned this I am sure one of my team members could have been more than happy to assist.Thank you indeed for all the great feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda Rooms Division Manager

Good location

Customer review rating 4.2/5

Anonymous Couples - 14/03/2020 Confirmed reviews ALL

Hotel in a good location for the sights of Oxford. Some of the areas such as stairwells and corridors are a bit tired and could be refreshed. The room we were in had a dormer window and limited headroom which was an issue for my husband who is around 2m tall. If you are tall or travelling with someone who is, it may be useful to be clear when booking to avoid this problem. Staff were very friendly and helpful, in the reception, bar and restaurant. Room was clean and tidy.

Dear Howat M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Your comments have been noted indeed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda Rooms Division Manager

Ideal location central Oxford

Customer review rating 4.2/5

Mrs L. Families - 09/03/2020 Confirmed reviews ALL

Clean and comfortable room

Dear Catherine L., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda Rooms Division Manager

Excellent location, friendly staff

Customer review rating 4.2/5

Metlib V. Families - 09/03/2020 Confirmed reviews ALL

The staff were great, friendly fast and efficient. The price was competitive and the ambiance lovely. Points for improvement: I found the bed hard and the cooked breakfast was not as generous as at some comparable hotels.

Dear Andrew M., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Your comments about the breakfast and the bed have been noted indeed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda Rooms Division Manager

Great location

Customer review rating 4.2/5

Colin L. Couples - 03/03/2020 Confirmed reviews ALL

2 tiny rooms for £224 each

Dear Colin L., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is very important to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as a lesson to all of our staff as we strive to continuously improve the quality of our services.I do apologies for letting you down in curtain areas this time of your stay.If i knew you weren't satisfied with the rooms I could have changed you indeed.My apologies about that. Thank you again for sharing your experience, and we hope your next visit will be something to remember. Kind Regards, Nella Skenda Rooms Division Manager

Very helpful and comfortable and central

Customer review rating 4.2/5

Jane F. L. Business - 02/03/2020 Confirmed reviews ALL

A short stay made easy. The night receptionist was very helpful with a WiFi problem which was not the hotels fault. Only issue: no water in the room fridge. Thanks

Dear Vanessams T., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We can provide water for your room upon request at reception or our restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nella Skenda Rooms Division Manager

The Best of Oxford

Customer review rating 4.2/5

Gnslondon Families - 02/03/2020 Confirmed reviews ALL

Always friendly, helpful, wonderful location right across from Brasnose, a small but warm and comfortable hotel and one that I would always choose first before any other. My only concern is that with the growing of the hotel by utilising the car park, this may reduce our stays due only because of the massive restrictions in Oxford. Otherwise, this is and will be my first choice! For me, us and all the family and friends. Thank you, Graham

Dear Graham N., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It was a great pleasure hosting your daughter here in our hotel.We hope to see you soon as well. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please it would be a great pleasure if you could share your lovely comments on Trip Advisor. https://www.tripadvisor.co.uk/Hotel_Review-g186361-d192514-Reviews-Mercure_Oxford_Eastgate_Hotel-Oxford_Oxfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Nella Skenda, Rooms Division Manager

Just okay

Customer review rating 4.2/5

Sandy O. Couples - 02/03/2020 Confirmed reviews ALL

Hotel well situated. Very comfortable though room small. Fire alarm went off briefly at 11.15 ish waking me - only to stop. No hot water in morning so both those events spoilt our stay.

Dear Alexandra O., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is very important to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as a lesson to all of our staff as we strive to continuously improve the quality of our services.I do apologies for letting you down in curtain areas this time of your stay. Thank you again for sharing your experience, and we hope your next visit will be something to remember. Kind Regards, Nella Skenda Rooms Division Manager

Great location and staff were excellent

TripAdvisor rating 3.5/5

Mark S Business - 02/03/2020 TripAdvisor review

I have stayed at the hotel a couple of times previously. As ever, staff were excellent - reception team gave me a warm welcome and the bar staff were excellent. It used to be a Marco Pierre White restaurant which was good - but Keepers as it's branded has a more relaxed vibe. Good fun!

Dear Mark S Thank you for your review on TripAdvisor. It is with great pleasure to receive such positive feedback in regards to the location and team. I will share your feedback will all team members. We look forward to your next visit to the Mercure Oxford Eastgate. Kind Regards Bradlee Pillay

Skin deep, everything started to look and feel shabby on closer inspection.

Customer review rating 4.2/5

Bruno Business - 29/02/2020 Confirmed reviews ALL

Ppl were nice but a smile doesnt solve everything. No heating in the bathroom which was qUite dirty. Food ok, nothing special, breakfast below average. Terrible coffee. Excellent location reflected in the price.

Dear Brian W., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is very important to receive your feedback. I will share your comments with our team regarding the maintenance issues you had to deal with.You comments have been raised in the restaurant as well and we are working already on changing the coffee brand. I am sure that this feedback will serve as a lesson to all of our staff as we strive to continuously improve the quality of our services.I do apologies for letting you down in curtain areas this time of your stay. Thank you again for sharing your experience, and we hope your next visit will be something to remember. Kind Regards, Nella Skenda Rooms Division Manager

Great hotel in central Oxford

Customer review rating 4.2/5

Jacqueline P. Couples - 27/02/2020 Confirmed reviews ALL

This hotel is superbly situated in central Oxford next to Merton College. There are a variety of rooms to suit all exceptionally furnished with very good ensuite facilities. If you need lots of space you can get lost in the Ruskin Suite. The staff here are very friendly and helpful and on our last visit the manager went out of his way to make sure a hungry vegan and vegetarian could have a snack with our drink on return from our night out. We have stayed in other places in Oxford on our frequent visits but from now on will always come back here,

Excellent service and comfort

Customer review rating 4.2/5

Michelle M. Couples - 27/02/2020 Confirmed reviews ALL

We had a wonderful stay in a huge comfortable bed, with a new shower and all conveniences including complimentary water and a fridge. The staff helped me get back my purse after I left it in a taxi. The breakfast was delicious with huge servings.

Quiet retreat in central Oxford

Customer review rating 4.2/5

Kate Couples - 26/02/2020 Confirmed reviews ALL

Our room wasn’t ready at 2pm, when we arrived, but we were given coffee by an apologetic and attentive receptionist who sorted it all out quickly. Very comfortable and pristine room with lots of space.

Good location

Customer review rating 4.2/5

Professor J. N. H. Couples - 25/02/2020 Confirmed reviews ALL

Generally very good: staff were very attentive and facilities were satisfactory though towels could have been of better qualities and we were surprised at the paucity of toiletries. We also found that because we chose not to negotiate a 'credit' on our room using Keepers was inconvenient in having to pay separately by card.

Dear James H., We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be great if you could share your experience on TripAdvisor as well. https://www.tripadvisor.co.uk/Hotel_Review-g186361-d192514-Reviews-Mercure_Oxford_Eastgate_Hotel-Oxford_Oxfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nella Skenda Rooms Division Manager

Good location

Customer review rating 4.2/5

Andy B. Business - 23/02/2020 Confirmed reviews ALL

Hotel very satisfactory, very good location, reasonable value. Room OK, but excessively hot on arrival and difficult to control temperature Very good breakfast

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