Mercure Oxford Eastgate Hotel 4 stars

Great room and very friendly and helpful staff at reception and from restaurants when planning room service

We've stayed here many times ,great location, lovely room,great staff doing a great job in these unprecedented times, lovely breakfast

Room on allocation was dirty and window guard broken, did report and moved rooms. Staff on arrival in the rain, were hesitant to help with bags, both of us got soaked, un like stated on website. No parking. Disappointing stay

Beautiful old hotel. Very comfortable inside. Well located but still quiet. We had made a booking in the adjoining restaurant for our first night stay, weren't advised at booking that the restaurant was closed and food would be served in the bar. Staff were accommodating and friendly but appeared very thin on the ground. Waited over 20 minion a drink to be served. Also wasn't made aware that rooms were not cleaned daily , only on 3rd night stay. Reception staff kindly brought clean towels and extra toiletries when we were made aware of this. The very small number of staff were helpful and friendly. Room was lovely and generally clean but bed headboard was very dusty. Due to reduced cleaning regime, there were 2 used wine glasses set outside a room on our floor which remained there for the 3 days we were staying. Looked careless. Would definitely stay again, especially when the restaurant opens.

Great hotel in a picturesque street on the edge of a lovely city. Great room. Fantastic bed. I would definitely book again

Very comfortable and all care was taken to keep guests Covid safe. Tastefully furnished and the breakfast set us up for the rest of the day. The icing on the cake was the friendly and professional attitude of the staff, superbly led by the general manager, Bradlee. Look forward to our next visit.

The staff were extremely helpful at all times.

This is our second stay within a month at this hotel. The staff are very helpful, and handle the current pandemic situation in a very professional manner versus their hotels. The location is great for all the activities Oxford has to offer and if you park at the Thornhill park and ride the bs drops you outside the hotel.

A very nice place to stay with really welcoming staff. I would not hesitate to reccomend this hotel.

Great location, fabulous staff. Can’t wait to visit again

Nothing was too much trouble

All was perfect especially the staff

we have stayed at the hotel previously. This time we stayed in Room 117. The aircon didn't work. There was no Parking. But, the staff on the front desk were superb, they rescued the whole stay with their friendliness and efficiency

Extremely well located within walking distance from central Oxford.The staff were extremely friendly and helpful. The room was amazing and really clean. We felt welcome there and will visit again.

his hotel was a complete disgrace. I had trusted Mercure to provide a safe and relaxing venue for my trip, I couldn’t have got it more wrong. I arrived at 18:30, after a five hour drive, to be told that the restaurant closed at 19:00. Not only that, the car park was unavailable due to construction work - so I was forced to use extortionate on street parking in central Oxford. The key card machine was also broken, so the receptionist had to let us into our rooms using a master key, which did not feel safe at all. What if I had a young child with me and couldn’t get back into my room? It’s a safety nightmare! I was awoken at 06:00 by workmen in the car park, not the ideal wake up call. Breakfast was also a complete failure, having booked ahead for collection (collection only breakfast - no fleshly cooked food at a 4 star?!) it was still half an hour late! Appalling!