Mercure Oxford Eastgate Hotel 4 stars

Very nice overnight stay, friendly and helpful staff, huge beds and a massive TV to match! Well located centrally, not too far from the mainline station and close to university the river and other sights.

Friendly staff and lovely room with good breakfast

Welcome good. No hanging mirror in bedroom. Bed was extremely squeaky. Breakfast was terrible. Hot water with cheap instant coffee. Had scrambled eggs which were very dry, my wife had poached eggs which were overcooked

Really lovely stay. The staff were brilliant and the hotel is situated in a great location. The bedroom was clean and comfortable and the breakfast was very tasty.

The staff were all extremely friendly and helpful. The hotel is brilliantly located to go to the university colleges, Christ church, Bodelian and Oxford Botanic gardens. It's about 15 minutes walk to Ashmolean museum too. The restaurant on site is very nice. All of the tables are still spread out to allow social distancing, even after the latest change to stop covid restrictions. The food was very nicely cooked, especially the rib eye steak, which was one of the nicest my husband has had for a while. I've got a bad back and the bed wasn't all that comfortable but, as it was extremely hot when we stayed there, I slept on top of the duvet, which was much more comfortable. The air conditioning wasn't working that well but we were given a fan for the duration of our stay. We were very grateful to have both with it bring unusually hot. We would probably not have got any sleep without them. We would still definitely recommend people to go and stay there and would return if we visit Oxford again.

Well located hotel. Parking was limited to 8 cars, and was on a first in best dressed basis and at £20 a night not cheap. Room we stayed in for 3 nights was nice and large but lacked storage units for our clothes although there was a cupboard for hanging a few items. There was a fridge with drinks provided and tea/ coffee as well. We found all the staff were excellent, especially the front of house staff, who went out of their way to assist us. We stayed on a dinner bed and breakfast deal. The breakfasts were very good with a choice of porridge or a cooked breakfast as well as the norm of cereal, pastries, fruit etc. The dinners on the other hand were very disappointing. On two of the nights , my wife asked if she could have salad instead of chips with her meals and was told that wasn’t possible. She then asked if they did boiled potatoes and the first night was given an excessive amount smothered in oregano. The second night the boiled potatoes had been fried and smothered in oregano. Needless to say we dined elsewhere on our third night. As recompense the hotel didn’t charge for 2 nights that we’d parked at the hotel.

The room was unbearable hot and the aircon didn’t work. The breakfast was appallingly low quality - no tomatoes or mushrooms, awful quality sausage and very bad coffee.

Air Con failure in the rooms

wont answer email or phone

Very enjoyable 2 night stay. I upgraded my room and was glad to find the air con working during the recent heatwave, other were not so fortunate from what I heard at the bar. I was in the new block so everything seemed like new still. Room was a good size but very small window for some reason. Breakfast was OK, lots to choose from but the hotel needs more than one toaster as always seemed to be a queue for it. Staff were very friendly and always said hello and got on with their jobs quietly and efficiently. Overall a good spot for a few night.

Good 1 night stay in annexe building room with air con very comfy bed modern furnishing with walk in shower staff very friendly

I have stayed many times before. I like the position and this time there was a particularly helpful person on reception.

I took my sister to Oxford for her 30th birthday and stayed at the Mercure Oxford Eastgate Hotel and it was a fantastic experience. Great centrally located property with lovely friendly staff. We had to rearrnage the trip three times due to Covid but the team was excellent and very helpful. I'll be back if I'm ever in Oxford again! Thank you

Hotel was lovely, room a bit small but fine for our needs. Staff were lovely, food was good no complaints at all.

Fantastic 2 night break visiting my daughter.Location in the city centre , convenient to shops, restaurants, pubs etc.Stayed in the new block and loved the quirky decor, slept in the most comfortable bed ever, air con was brilliant in the heatwave we had.All the staff were friendly and went out of their way to help.Hotel was spotless, food excellent, couldn’t fault this place.Highly recommend.