Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.1/5 552 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  552 reviews

TripAdvisor Rating  3.8/5  1,982 reviews

Customer review rating 3.5/5

Grassick A. Business - Confirmed reviews ALL

Got checked into the wrong room and nearly paid for breakfast as a result. Thankfully this was realised about 20 min later., didn’t get an upgrade as a gold member. Room was fine, bathroom good condition.

Dear A. Grassick, Thank you for your feedback regarding your recent stay. I apologize for the inconvenience caused by the room assignment error and the oversight regarding your membership benefits. I appreciate your understanding and will ensure that your comments are reviewed with our team. Andrew Merrill General Manager

Customer review rating 5.0/5

Judith B. Couples - Confirmed reviews ALL

All the staff were very friendly and helpful. The room was a good size and very clean. Food very good.

Dear Judith B., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found our staff friendly and helpful, and that you enjoyed the cleanliness of your room as well as the quality of our food. Best regards, Andrew Merrill General Manager

Customer review rating 4.5/5

Chris P. Couples - Confirmed reviews ALL

We decided to stay in the Mercure for our weekend trip to Oxford. We didn’t want to be in the busy shopping areas, but still close to the centre to easily walk in so this hotel was well located. It’s a 10 minute walk to the centre, in a quiet location. The hotel has a lot of nice character and the rooms were specious with comfy beds and decent facilities. Breakfast had a good selection. We didn’t try the restaurant but the bar was good enough for a nightcap. Overall, this is a good hotel at a reasonable price (for Oxford and the location).

Dear Chris P., Thank you for taking the time to share your experience regarding your recent stay at Mercure Oxford Eastgate Hotel. We are delighted to hear that you appreciated our ideal location, which allows guests to enjoy a peaceful atmosphere while being just a short walk from the city center. It is also gratifying to know that you found our rooms comfortable and spacious, as well as the breakfast selection to your satisfaction. We strive to offer a variety of amenities to enhance our guests' experiences, and it is wonderful to hear that our bar provided a pleasant spot for a nightcap. Your positive feedback is truly valued, and we hope to welcome you back in the future for another enjoyable stay. Best regards, Andrew Merrill General Manager

Customer review rating 4.0/5

Catherine D. C. Friends - Confirmed reviews ALL

Unfortunately I was allocated a room with a disabled bathroom facility where the sink was both too small and too low for an able bodied person. Additionally there was no plug in the sink. I did ask housekeeping to see if they could secure one however despite a commitment to do so the sink plug did not materialize. I didn’t complain as it seemed trivial when I consider what is going on in the world today and the deprivation people are experiencing however it might be something you wish to consider when allocating rooms to other travelers who may not be so forgiving . Thank you

Dear Catherine D. C., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Oxford Eastgate Hotel. We are pleased to hear that you found our location convenient, providing easy access to bus routes, the high street, and local dining options. We appreciate your comments regarding the bathroom facilities allocated to you. It is important to us that all guests feel comfortable in their accommodations, and we acknowledge the potential challenges presented by room configurations. Your observations about the sink hight and the absence of a plug have been duly noted. We regret that the request for a sink plug was not fulfilled during your stay and understand how this could have been an inconvenience. Thank you for your understanding and for your thoughtful perspective. We hope to welcome you back in the future. Andrew Merrill General Manager

Wonderful stay in Oxford.

TripAdvisor rating 5.0/5

Judith B Couples - TripAdvisor review

Lovely hotel. Good position for exploring Oxford. All staff very friendly and helpful. Room very clean and food excellent.

Dear Judith B, Thank you for your kind words regarding your recent stay at Mercure Oxford Eastgate Hotel. It is a pleasure to hear that you enjoyed our location, found our staff friendly and helpful, and appreciated the cleanliness of your room and the quality of the food. Andrew M General Manager

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Other web-users rate our hotel

  • 627 reviews 9/10 Location
  • 831 reviews 5.7/10 Room
  • 603 reviews 8/10 Service
  • 10 reviews 7.1/10 WiFi
  • 450 reviews 4.4/10 Comfort
  • 299 reviews 6.6/10 Breakfast
  • 281 reviews 4.8/10 Cleanliness
  • 177 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.