Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.0/5 610 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  610 reviews

Customer review rating 0.5/5

Susan D. Friends - Confirmed reviews ALL

Dear Mercure Hotel Team, I am writing to express my disappointment with my recent stay at the Oxford Mercure Hotel Merton Street on 26/03/2028 Despite booking a twin room for two night, we encountered several issues: - The room was dirty, with an old pillowcase from the previous occupants was found on the floor. - Only one clean towel was provided, the dirty towels after we Requested some more towels because there were two of us in the room . After we use the towels, we put them on the shower floor to be renewed for the next day , The dirty towels were hung back up by the cleaning staff on the Towel rails after we left them in the shower on the floor to be replaced. This was disgusting And very hygienic because we did not know whose towel was used by which person? - Toilet rolls and hand wash soap hadn't been replaced. And we’re empty - One bed was missing a mattress topper. The reception manager, Danny, was very helpful and tried to accommodate us, offering a complimentary bottle of wine and coffees. However, the hotel standards fell significantly short of what we expected from a four-star Mercure hotel. Furthermore, navigating the steps and doorway with suitcases was hazardous due to the lack of safety rails and assistance. The absence of a ramp for disabled access is also a concern. I would appreciate a response regarding this incident and would like to request compensation for the inconvenience and poor service experienced. I look forward to hearing from you. Sincerely, Mrs Susan D. Mobile . 07…

Dear Susan D., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For your convenience, I have also contacted you directly via the email address we have on file to follow up on this matter. Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to restore your confidence in us in the future. Sincerely, Andrew Merrill General Manager

Customer review rating 3.5/5

William R. Friends - Confirmed reviews ALL

We booked a room with 2 single beds but received one large bed. I reported a fault with the lighting in the bathroom.

Dear William R., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Merrill General Manager

Customer review rating 3.5/5

Dawn H. Couples - Confirmed reviews ALL

Hotel is in an excellent location and perfect for what we needed. Staff were polite and breakfast was good. I found the room on the warm side and the air con didn’t seem to make it cooler but the window did the trick. I wouldn’t say wow but nice sums it up!

Dear Dawn, We very much appreciate your comments regarding your stay at the Mercure Oxford Eastgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew Merrill General Manager

Customer review rating 2.0/5

Laura-beth R. Couples - Confirmed reviews ALL

Mercure hotel has a great location which was perfect for our brief trip to Oxford, however, the temperature was on full. After trying to turn it down, the dial came off in my husbands hand. The windows wouldn’t open. There is no phone in the hotel room to contact guest services, so unfortunately a really uncomfortable night. The hallways also has a lingering smell of sewage.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrew Merrill General Manager

Customer review rating 1.5/5

Anusuya N. Business - Confirmed reviews ALL

I was initially assigned a room with no portable hand shower. Upon complaining, I was relocated to a new room- much smaller, lesser amenities (dyson heater instead of an wall mount, no slippers), curtains that did not close and a bathroom room door with poor hinge that never closed. The location of the hotel is great but the guest rooms need to be maintained better. Not the room I expect for the cost I paid.

Dear Anusuya N., Thank you for taking the time to tell us about your experience at the Mercure Oxford Eastgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew Merrill General Manager

Other web-users rate our hotel

  • 652 reviews 9.1/10 Location
  • 877 reviews 5.8/10 Room
  • 618 reviews 7.7/10 Service
  • 21 reviews 3.9/10 WiFi
  • 465 reviews 4.6/10 Comfort
  • 326 reviews 6.7/10 Breakfast
  • 305 reviews 4.2/10 Cleanliness
  • 302 reviews 3.8/10 Amenities

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