ibis London Stratford Hotel 3 stars

Name: ibis London Stratford
Address: LONDON, E15 4LJ, UNITED KINGDOM
Telephone: (+44)208/5363700
Rating: 4.2

Customer review rating 4.2/5 4,159 reviews

ALLSAFE approved hotel

Best price guarantee

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+ 14 Services

ibis London Stratford Hotel

Vibrant economy hotel, open to everyone

We have introduced some of the most stringent cleaning standards and operational procedures in the world of hospitality through the ALL SAFE label to ensure your safety. We are looking forward to welcoming you.

Rodrigo Albano Smania, Hotel Manager

ibis London Stratford positions you perfectly for your London getaway and, from check-in to check-out, we've got your every need covered. Our bar will keep you refreshed from morning to midnight, and our on-site restaurant offers a relaxing spot to enjoy a lazy lunch or an indulgent evening meal. So whether you're here to take in a show at the O2, shop 'til you drop at Westfield or take care of business at Canary Wharf, we've got you covered for a great stay.

Thanks to its location and a wide link of transportation our hotel positions you in a perfect spot to explore London and its attractions. A short walk from Westfield Shopping Centre with an extensive range of shops, restaurants and entertainment options. The Olympic Park is a short stroll giving you access to all the sporting venues, events and the new business districts in the area. Catch a show at the O2 Arena, attend an event in Excel or a meeting in Canary Wharf all accessible from the DLR.

Dedicated followers of fashion will feel at home in Stratford, home to Westfield, one of Europe's largest urban shopping centres. 30 minutes east of the centre, Stratford also houses Queen Elizabeth Olympic Park, originally built for the 2012 Olympics.

Hotel extras

Plenty of nearby attractions, including the Olympic park
Just a ten-minute walk from Stratford train station
Hotel Restaurant Fogg's serves a choice of global cuisine
Pet-friendly hotel, with on-site facilities
Hotel amenities include free Wi-Fi and access to a computer

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- Optic fiber technology provides the highest possible speed of Internet connection.
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowed Paying
100% non-smoking hotel
Languages spoken at the hotel
- English
- Spanish
- French
- Italian
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 9AM (Paying) Want to enjoy the comfort of your room earlier? Book your early check-in online to access your room from 9am and make the most of your stay.
- LATE CHECK-OUT UP TO 5PM (Paying) Enjoy the comfort of your room for longer! Book your late check-out online to keep your room until 5pm on your departure day
Dry cleaning / Ironing Paying
Hairdressing salon (nearby)

Breakfast Paying
1 Restaurant(s)
1 Bar(s)

Hotel location

ibis London Stratford

1A Romford Road
Stratford
E15 4LJ london
united kingdom

Tel: +442085363700

Fax: (+44)208/5195161

Check-in from 14h00

Check out up to 12h00

OXFORD STREET : 25 STRATFORD
STANSTEAD AIRPORT : NATIONAL EXPRESS STRATFORD STN
STRATFORD ISLE OF DOGS : D8 STRATFORD
DOCKLANDS LIGHT RAIL : DOCKLANDS L-R STRATFORD
LONDON : JUBILEE LINE STRATFORD
LONDON- : CENTRAL LINE STRATFORD

By plane
GATWICK AIRPORT At 60km / 37.29 miles
By plane
HEATHROW AIRPORT At 70km / 43.5 miles
By plane
LONDON CITY APT At 5km / 3.11 miles
By car
A102 NORTHBOUND A11 At 2.99km / 1.86 miles
By train
STRATFORD STATION At 2.09km / 1.3 miles

GPS :51.542441, 0.004796

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Brand New : Double SweetRoom by ibis

Max. number of persons: 2

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

Brand New : Twin SweetRoom by ibis

Max. number of persons: 2

High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk

Accessible Room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 15 m² / 161 sq ft

Accessible Room with 2 single beds

Accessible room

Max. number of persons: 2
Area: From 15 m² / 161 sq ft

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Monday
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Good location, close to the station

Agnes Solo - 19/09/2021 Confirmed reviews ALL

Nice service, pretty good loaction altough there was a problem with preparing an invoice in a correct way which put me in a very inconvenient situation.

Dear JUSTYNA W., We very much appreciate your comments regarding your stay at the ibis London Stratford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The invoice should have been ready by the check out, we also provide fast check out where the invoice is sent directly to guest email to avoid delays at check out I am sorry if this was the case. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aida Walugembe Front Office Team Leader

Good stay

Mike Solo - 18/09/2021 Confirmed reviews ALL

Comfortable with good breakfast

Dear MICHAEL K., We very much appreciate your comments regarding your stay at the ibis London Stratford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuelita Receptionist Team Member

Good stay with great links to Stratford tube station.

Shafi Friends - 18/09/2021 Confirmed reviews ALL

Check in was hassle free with great customer service. I was pleasantly suprised with an extra £10 you can have a late check out the next day by 5pm. Breakfast was wide selection to choose from. I will definitely come back to stay again.

Dear SHAFIA B., We very much appreciate your comments regarding your stay at the ibis London Stratford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I still remember your surprise for just 10£extra for the late check out, it was a big pleasure made it for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuelita Receptionist Team Member

The customer service was amazing it was my birthday and they treated me very well!

T. Couples - 18/09/2021 Confirmed reviews ALL

I had a great stay very welcoming and kind workers i would 100% be coming again thank you so much

Dear RIDWAANUL ISLAM T., We very much appreciate your comments regarding your stay at the ibis London Stratford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Still Happy Birthday Sincerely, Manuelita Receptionist Team Member

Wasn’t happy this time around

Shelley Business - 17/09/2021 Confirmed reviews ALL

I’ve stayed at ibis a few times as it my frequent stay spot when I’m in London. However this time around it was an horrible experience. The ladies at reception where very unhelpful and not attentive. The room I was given had hand marks all over the wall and bathroom had stains. The room service had to B. requested even then the bed look undone. I was left dissatisfied with my stay for the 2 nights I was there.

Dear SHELLY B., Thank you for taking the time and trouble to complete a survey following your recent stay at The Ibis London Stratford. At The Ibis London Stratford we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. At Ibis London Stratford you should always find your room to B. clean and I was most surprised and disappointed to read that this was not your experience. I assure you that the shortfalls in cleanliness you have described are not at all typical. In view of your comments, expected standards have been reiterated to all housekeeping staff Furthermore, I am sorry that you did not feel the staff had the appropriate attitude and you can B. assured that the general manager has relayed your feedback to the staff. Customer Service is of paramount importance to us and we were deeply disappointed that, in this instance, you did not feel welcome. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Ibis London Stratford in the near future. If I can B. of any assistance to you in the meantime, please do not hesitate to contact me directly on (+4…) Yours sincerely, Aida Walugembe Front Office Team Leader

Good location and helpful staff

A.g. Families - 16/09/2021 Confirmed reviews ALL

Good location, only a short walk from Stratford international. The staff were all friendly, welcoming and helpful. The shower was good, the bed was comfortable and the breakfast was good. I stayed for two nights, the second night was quiet, but on the first night there was a lot of noise outside from a neighbouring business, 2-4am, from what sounded like lorries collecting recycling. This was not the fault of the hotel at all, and marred an otherwise good stay.

Great customer service and comfortable stay.

sbegume 15/09/2021 TripAdvisor review

My stay was comfortable and location was convenient. Food was great. I will definitely will be coming back to stay. Breakfast was varied and good selection. Easy check in and check out service. Close to the station.

Fresh

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

Everything you need in modern look.

Dear ROSCA D., We very much appreciate your comments regarding your stay at the ibis London Stratford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuelita Receptionist Team Member

Well located

Cmaria Couples - 12/09/2021 Confirmed reviews ALL

Hotel location is perfect, surrounded by various stores and a few minutes from Westfield shopping centre. The bed, however was a bit stiff which we woke up with aching back.

Excellent value and location

Fs Solo - 11/09/2021 Confirmed reviews ALL

Really friendly greeting at reception. Thank you to Rayan for all his help in sorting out my key/door issue. The hotel is in a very convenient location near Stratford underground and many amenities. The bed was comfortable with an excellent sized TV and chromecast built in which was a nice unexpected bonus. I am very grateful for the 25percent discount accor gave me for being NHS staff. This made the value even better, especially as I booked on the day as an "Emergency". Thank you.

Well located and a brilliant stay

Carol A. B. A. Families - 10/09/2021 Confirmed reviews ALL

Fabulous from start to finish.

friendly staff

10k R. Solo - 10/09/2021 Confirmed reviews ALL

pleasant

Very bad experience

Shakeeb A. Couples - 10/09/2021 Confirmed reviews ALL

Hi, i booked online and i was given a room which i believe number 218. I had to leave to another hotel right after the check-in as the room smells very bad. Not sure what was from but it was unbearable. I have stayed with you before but never had this experience anywhere before. I was embarrassed even to mention this to the receptionist because there were few people around. I tried opening the window also switched the Aircon on maybe this will go but there was no difference. Im sorry to mention the above but the room was really bad and end up paying for another room somewhere else.

Friendly and helpful staff, and the hotel is convenient for rail travel.

Anonymous Solo - 09/09/2021 Confirmed reviews ALL

The hotel was clean and the room layout was good.I particularly liked the walk-in shower .The TV would be better if the mainstream channels came on automatically. The breakfast was enjoyable and there was a good choice.The yoghurt was excellent

Very good room and pleasant staff

Alves Business - 07/09/2021 Confirmed reviews ALL

Loved the room and customer service! I can’t remember her name now I’m sorry but she was brilliant.

well located

Anonymous Families - 07/09/2021 Confirmed reviews ALL

friendly

Bad sleep

D.m Couples - 06/09/2021 Confirmed reviews ALL

Checked in early at the hotel. Unpacked our bags and went into London. On return to the room 337 at 21.00 tired wanting a quick shower then sleep we were constantly kept awake from the lift movements next to our room all night , guests shouting down the corridor early hours or the neighbour singing from 4am. On check out we explained this to the desk but was told you should have told us. To be honest at 4 am with very little sleep and no phones in the room the last thing I wanted to do was get dressed and goto reception.

Ibis don't want to keep the customers

markaM2714VG Business - 21/08/2021 TripAdvisor review

Stop at the hotel regular, reported issues with the room 3 times and nothing done. Contacted the hotel several times as their price was £100 more than the hotel next door with the same star rating and they couldn't care less. Unfortunately for them I'll be taking all the UK business else where now. Booking.com just won a customer on price

Excellent

explorewithme247 Business - 19/03/2021 TripAdvisor review

It was just a short stay but was really good. Great communication. Very clean. Lovely staff. Bed Was very comfortable and I really like the design of the showers. Fab that I could hook my tablet up to the TV.

explorewithme247, We very much appreciate your comments regarding your stay at the ibis London Stratford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aida Walugembe Front Office Team Leader

Worth the money

piefelizardo 24/11/2020 TripAdvisor review

Stayed overnight. Receptionists were helpful. Rooms are a bit dated but clean. Slept well. Bed a bit firm for my liking. Good blinds. Quiet room. Hope there’s at least a complimentary Bottled water. Overall a good stay

Dear Piefelizardo, We very much appreciate your comments regarding your stay at the ibis London Stratford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I've forwarded all your comments to the general manager whose is currently looking into them. Feedback such as yours that highlights areas where we could be doing better is particularly useful and we are grateful for your time in sharing your experience with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aida Walugembe Front Office Team Leader

Our most recent 20 reviews

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