ibis London Stratford 3 stars

Customer review rating (ALL Rating) 4.2/5 1,134 reviews

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ALLSAFE approved hotel

Hotel extras

  • Plenty of nearby attractions, including the Olympic park, Westfield shopping & ABBA arena

  • Just a ten-minute walk from Stratford train station

  • Hotel Restaurant Fogg's serves a choice of global cuisine

  • Easy access to London City Airport and Stansted Airport

  • Free Wi-Fi throughout the Hotel including bedrooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

ibis London Stratford

1A Romford Road, Stratford
United Kingdom

GPS:51.542441, 0.004796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property


Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,134 reviews

TripAdvisor Rating  4.0/5  1,137 reviews

Ibis hotel stratford london

TripAdvisor rating 2.0/5

U8222XBpaulm TripAdvisor review

As a frequent business traveller I have stop in hundreds of hotels throughout the years. I have stopped here several times and unfortunately during my last stay I was given 2 x £5 vouchers because someone had forgotten to put the heaters on to warm the breakfast food up. Bacon, beans and sausage all cold and inedible. Fast forward a few months and I try to redeem one of these vouchers only to be told "no good! we dont do these any more". I tried to explain that , there are no terms and conditions or expiry date on these and ibis need to honour these. To which he replied " you need to see the person who gave them you" I replied I do not, ibis contractually need to honour these vouchers. Ultimately. I have 2 x £5 vouchers that the issuer (ibis hotels) will not honour. Please be a aware of the above. An absolute disgrace and I will be feeding back to the business and my colleagues my dreadful experience with this hotel and staff. I welcome a call or email to resolve this dispute. pkmsafety2011@gmail.com. 07815681686.

Dear U8222XBPaulm, Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly and we will get back to you. Kind regard Sincerely, Aida Walugembe Front Office manager

Nice hotel but rude staff

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

The hotel has everything you need and in a great location. Down side was the rude staff.


TripAdvisor rating 1.0/5

Vincent E Families - TripAdvisor review

The stay was full of problems. It started with an unpleasant reception, no one cleaned the room or changed the towels for 3 days. Cold and dirty. The room facing the street was very noisy. Hopeless The breakfast was minimalistic and if someone doesn't like English, they won't find anything here. Bar very expensive!! water £3.10

Satisfied but could be better

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Comfortable hotel & friendly staff. Score would have been higher but room was not cleaned multiple days & had to ask every morning at front desk. Last day room was not cleaned after specifically requesting at front desk,

Dear MATTHEW K., Thank you for taking the time to share your feedback about your stay. We're pleased to hear that you found the hotel comfortable and our staff friendly. However, we're sorry to learn about the issue with room cleaning, and we apologize for any inconvenience this may have caused. Your satisfaction is important to us, and we will address this matter with our housekeeping team to ensure that our cleaning procedures are consistently followed. We appreciate your understanding and bringing this to our attention. If you decide to stay with us again in the future, please feel free to reach out to us if you encounter any issues during your stay. We're here to ensure that you have a more enjoyable experience. If you have any more comments or specific suggestions for improvement, please feel free to share them with us. Your input helps us continually enhance our services and offerings. We look forward to the opportunity to welcome you back for a more seamless and comfortable stay. Warm regards, Rayan Front Office Management Ibis London Stratford Hotel

Staff are amazing here

TripAdvisor rating 5.0/5

Fatima S TripAdvisor review

Excellent customer service 5* customer service Caring and always available 24hrs. Christina takes really good care of all her customers and pays attention to detail. Taj ⭐️⭐️⭐️⭐️⭐️⭐️ Rayan⭐️⭐️⭐️⭐️⭐️ Ioana⭐️⭐️⭐️⭐️⭐️ Kristina⭐️⭐️⭐️⭐️⭐️ Cristina ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Dear Fatima, Thank you for taking the time to share such positive feedback about our staff and the excellent customer service you received. We're delighted to hear that all staff you mentioned them they provided you 5 stars customer service. We appreciate your kind words and recognition of our team members' dedication to ensuring a positive guest experience. We will make sure to pass along your compliments to them, as it's feedback like yours that motivates and encourages our staff. If you have any more comments or specific suggestions for improvement, please feel free to share them with us. Your input helps us continually enhance our services and offerings. We look forward to the opportunity to welcome you back for another exceptional stay. Warm regards,

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Other web-users rate our hotel

  • 740 reviews 9.2/10 Location
  • 1,170 reviews 7/10 Room
  • 906 reviews 8.6/10 Service
  • 19 reviews 8.5/10 WiFi
  • 675 reviews 6.9/10 Cleanliness
  • 640 reviews 5.6/10 Comfort
  • 461 reviews 7.7/10 Breakfast
  • 174 reviews 4.9/10 Amenities

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