Experience with the hotel accommodation was good however I was left feeling unhappy regarding the parking situation. I was advised by your call Center after making the booking there would be no issues with parking at the hotel and failing an issue with space I could use the red car park which is a 3 minute walk from the hotel for a small fee of £1 as the hotel had a partnership with them. On arrival the hotel was fenced off due to an event at the football stadium and I was told I couldn’t park even though the security man advised there was space at the back however his colleague who was barking orders at him that we couldn’t park there even though we would be residents, so from there we proceeded to the red parking area to be told by the reception we would have to pay the fee of £40 for the duration of our stay ( 1 night ) I raised this with the reception desk at the hotel who advised there was no such partnership with the car park, absolutely fine if this isn’t the case but your central reservation advised me differently which I believe is really bad service and left me out of pocket!

The room was basic but clean and ok for a one night stay. The room was uncomfortably hot, we tried to use the air con and found it didn’t work, when we spoke to reception they said it wasn’t available as it was spring not summer. It doesn’t matter what season it is if you’re too hot and there’s air con then to not be able to use it is disappointing. We were given a fan which helped but it would have been much better giving guests the choice of air con on or off.

Room clean and tidy , staff friendly

Pleasant enough stay. Twin room beds were very narrow (like a caravan bed) and mattresses very thin. Couldn’t get any toast at breakfast as there was only one 4 slice toaster so people were queuing for ages.

Bit fed up when we paid £98 and a friend paid around £45 for a double room same as ours on the same night

your reception staff are very friendly and helpful they stay was comfortable and the room super clean

all good thank you

One night stay for business. Clean quiet room on 14th floor. All good.

We had an issue at first but Jasmine on the front desk helped us out. Thanks

Friendly staff at check in. Room was clean & comfortable but lacked a couple of amenities that I would have needed if staying longer than 1 night (hairdryer & iron / ironing board). Also TV switched itself on at 4.30 am which was not appreciated!

Fast and quick customer service, through WhatsApp. Great stuff greeting you at the entrance. Easy and online check In available. My best part was that I only paid £20 extra for a late check out until 5 pm. 😌

Bar and breakfast area are nice, breakfast is just an average buffet (don't expect decent bacon or eggs other than scrambled) decor and rooms are basic. We had an accessible room, the bathroom is a wet room which didnt drain to the plug hole creating a huge puddle in the whole toilet/sink area so after showering you have to get on the floor and scoop the water away from the sink and toilet then use the spare towel to dry the floor before anyone else can use the bathroom. Had to rescue people from lift that broke after they were stuck in there for an hour going up and down to the 14th floor and by the time the fire service were called we had already got them out. Absolute shambles in that regard. Don't buy fizzy drinks at the bar. £2.50 for a can of coke. I'd say it is expensive for what you get and if you want any kind of luxury then go somewhere else. If you just want a bed, with breakfast and dont care about much else then this is for you.

This hotel has become my regular haunt for visits to London. Friendly and efficient staff. Clean and comfortable rooms. Breakfasts a treat. Excellent public transport links to Central London. Good value for money.

The hotel was clean and comfortable The staff were very friendly and helpful. The location is great if you are visiting Wembley stadium and the designer outlet nearby. Great value for money and good breakfast. We would definitely stay again.

Excellent hotel and staff....clean hotel and breakfast good...good choice of breakfast items....plenty of shopping and eateries within a short distance....catch bus or train into London...a really good location