ibis London Wembley Hotel 3 stars

I stayed 2 nights here at the Wembley ibis with my friend, unfortunately I regret this stay as the bed itself well I couldn’t even call it a bed it was basically a concrete block with a inch thick mattress topper, we ordered a pizza at the bar and then 45 minutes later I went to ask where it was the guy went to go and see it came out cold like it had been sat there for the whole 45 minutes when I asked for a fresh one I got turned away £12.00 I cost me I would recommend staying at the premier inn next door. Also had to pay a £80 sur charge and it took 4 days to go back into my account

Firstly, the air con did not work in the room, which lead to an unpleasant sleep due to being far to hot and not being able to cool the room down I found a hair in my breakfast and when flagging to the member of staff, he just said “oh” and took it away. No apology Lastly, when checking out, we were not asked how our stay was which I found particularly rude

Stayed here as we wanted to be close to Wembley. Check in staff were overly welcoming. Room was small, bathroom wasn’t a clean as you would hope. Coffee/tea making facilities could have had more options. Beds were extremely close together.

The bed was extremely uncomfortable and pillows were like bricks! Bathroom was far to small and slippy I fell due to bath mat being far to small. Staff were very friendly and location was great especially when using public transport.

Hotel should have provision of complimentary water bottles in room.

I keep coming back - great value for money, well located courteous staff

Great location for the League Cup final.

Good

Fine

Room attendant did not replace the kettle with burnt stain. The reception staff pretend not see the customer waiting at the bar.

You know what you're getting with the Ibis, and this one was definitely up to the standard I expect. Good value, clean and comfortable. The Wembley stadium Ibis is situated right next to the Wembley Stadium train station making it very easy to get in central London. I'd definitely stay here again

Relaxed and a great day / night also breakfast was satisfactory

as a loyal guest am sad that you keep losing so many excellent employees , every time i seem to come theres a new receptionist and one of the OLDER ones has left. You should cherish your stff they are the backbone of your business , so many have gone , Validimir , Majid , Nema to name but 3 , and many other great workers. on this stay my thanks go to MATT , new member and Marie Louise. thank you both

Great stay on the 14th floor. Great view. Comfy bed

Very bad quality of windows. We heard during whole night the wind in our room. We tried to put something to big space between frame of window and window but it didn´t work. You should change the windows in your hotel.