ibis Belfast City Centre Hotel 3 stars

Dear LUKE W., Thank you for taking the time to tell us about your experience at the ibis Belfast City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If there is anything more specific you would like to make us aware of, we always welcome this, so please get in contact with me h7… and I will happily assist you. Kind Regards, Claire Davidson Duty Manager

Good Afternoon Paul H, Thank you so much for your honest feedback, we find it very useful as we can use it to improve our services and facilities when issues arise from reviews. I am really sorry to hear the new breakfast system was not to your liking and I apologise it didn't meet your expectations. It is disapointing to read this as from the rest of the scores I can see you had a very pleasant stay, I see that you felt our staff service, location and cleanliness were all spot on and worthy of a 5 star score. At the minute we are offering a pre ordered "good to go" breakfast, you simply select what you would like from; Orange Juice, Apple Juice and water, Croissant, Pan au Chocolat, Muffin, Apple, Orange, Banana, yougurt (different flavours), Sausage Bap, Bacon Bap or Veggie Sausage bap and not to forget unlimited refills of a hot beverage of your choice. You are not restricted to just one or a few of these items, you can have one of everything or if you are really hungry with a busy day ahead you are more than welcome to have more than 1 of each, which is great value for £5.95 considering many places charge over £2 for a cup of tea alone. Once you have selected what you like, it is all hygenically packed in a take away bag for your convenince and safety,you choose a time between 6:30am and 10:30 am to pick it up. Guests are more than welcome to sit in the restaurant to eat it, eat in comfort in their rooms, or if your restricted on time pop off to the nearest attraction with your little pic nic. We have opted to provide this service for breakfast rather than a buffet as this would be unhygenic with lots of guests crowding in a small area and touching the same utensils. Our kitchen is very small and staff are unable to socially distance, therefore cooking an individual breakfast for each guest would be the sole responsability of 1 chef, we believe this would encourage complaints about time delays and quality of the meals. So for now we believe the pre packed bag is the most convenient and hygenic option to keep our staff and guests safe. Covid guidelines are changing every day so hopefully we can bring back out famous all you can eat buffet un the near future. I understand your point that we can offer dinner and not a full breakfast but again our evening menu has been reduced and the dishes available have been carefully selected as they are quickly and easily cooked. Our menu is available 24/7 so we don't have that same rush as we do for breakfast. I hope you understand our situation but we are genuinley sorry it wasn't to your standards. If you wosh to discuss this further feel free to email me directly h7232-dm@accor.com I am delighted to see you otherwise enjoyed your stay, and we hope to see you again soon (Make sure you don't add the breakfast on and our friendly team will give you recommendations on where to eat) on any future trips to Belfast. Kind Regards, Claire Davidson Duty Manager

Dear r88sox, Firstly I would like to thank you for choosing our hotel and for leaving us this outstanding 5 STAR review. I am delighted to see your stay with us was a great one. I have passed your feedback along to the team who were thrilled, especially the breakfast chef. We are indeed handily located in the city centre which is great for transport around the city. Overall its great to see you had an enjoyable stay with us, I hope this means you will be returning again soon. -Remember to sign up free of charge to the Accor loyalty membership scheme to avail of the exclusive members discounts and various other perks and privileges when booking directly through the Accor website, (not just in our hotel but every Accor hotel worldwide). Thank you again for sharing your experience with us. Kind regards Emma McElkerney Duty Manager

Dear GregNLola, Firstly I would like to thank you for choosing our hotel and for leaving us this outstanding 5 STAR review. I am delighted to see you found our team here at the Ibis to be helpful. We do indeed make a point to inform our guests of the offers we have in the hotel without making them feel obligated to add on extras. Offers such as the fully cooked and continental breakfast buffet for £6.95 per person per morning when added on and paid for at check in rather than the standard price of £8.95 on the morning of consumption. Along with this we offer a 10% off all food and beverage consumed in the hotel voucher when our guests decide to become a loyalty Accor member. I am thrilled to see you will be returning to our hotel again soon -this is one of the best compliments we as a hotel can hope to receive from our guests. Thank you again for sharing your experience with us on Tripadvsior. Kind regards Emma McElkerney Duty Manager