ibis Belfast City Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 890 reviews

100 Castle Street, NORTHERN IRELAND, BT1 1HF BELFAST, United Kingdom

Hotel extras

  • Central location and friendly staff

  • 124 double and twin bedrooms

  • 24 Hour Snack Menu Available

  • Hotel amenities include free Wi-Fi

  • Discounted Secure Car Parking

ALLSAFE approved hotel

Our accommodation(s)

All rooms in the hotel are provided with satellite TV with international channels, power shower, hairdryer, free fast high speed WiFi, a work desk, tea and coffee making facilities, air conditioning, and super comfortable ibis 'Sweet' bed.

Hotel location

ibis Belfast City Centre

100 Castle Street, NORTHERN IRELAND
BT1 1HF BELFAST
United Kingdom

GPS:54.599304, -5.934798

Telephone
Fax +44 28 9089 1890

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

LE RESTAURANT

Our on-site restaurant offers an excellent selection of premium drinks, delicious snacks and mains to suit all tastes and appetites. We also offer a 24 hour snack menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  890 reviews

TripAdvisor Rating  4.0/5  2,495 reviews

Modern Clean Room With Minor AC Issues

TripAdvisor rating 4.0/5

C6884STjoshuah TripAdvisor review

I stayed at Ibis Belfast City Centre for one night as part of a tour group. It is a short walk away from the centre of the city as the name would suggest as well as shops and eateries. The hotel itself is clean and modern throughout. I stayed in a twin room and the only issue we had was that at times the room’s air conditioning system would either turn off or change on it own. This was a bit confusing for us but not a major dealbreaker. The buffet breakfast is a nice inclusion. Staff were helpful and respectful throughout the stay. I would certainly recommend Ibis Belfast City Centre to family and friends travelling to the great city. I wish our stay was longer!

Hello C6884STjoshuah, Thank you so much for your review and feedback. I am very pleased that you had an enjoyable stay. However, to give you an insight to our the AC units work, they will shut off once the room reaches the correct temperature. It also shuts off in the middle of the night to preserve energy resources, too. With regards to it changing, I will mention this to the maintenance department to look into, so thank you for bringing that to our attention. I am pleased that you had an enjoyable stay with us and we hope to see you back in Belfast again sometime soon. Best wishes, Deborah Butler Front Office Manager

Worst customer service I have ever had

TripAdvisor rating 1.0/5

glo300 TripAdvisor review

We stayed 2 nights at this hotel. On the 2nd morning we had requested an additional pillow. Someone brought it up while we were out and then took all of our dirty towels and did not replace with clean ones. We notice this the next morning while we trying to get ready to check out and catch our train. I went down to the front desk to request clean towels. The lady working said she couldn’t get me towels since she was the only one working reception and that a housekeeper was not in for another hour. There was kitchen staff and other staff working. She stated to me that there was nothing she could do and I would just have to deal with it. Worst service ever. We had to take showers without any towels to dry off. We were going to stay here again on another lag if our trip, but I canceled and booked elsewhere. I have never had such bad customer service in my life. To state that nobody could get us towels and we just had to ‘deal with it’ is unacceptable.

Hello glo300, I am sincerely sorry that your stay with us did not meet your expectations, however, it was myself that you spoke to that morning and with being the only person on front office, I could not leave reception unmanned. As explained, we were short staffed that morning. As for the other staff you mentioned, there was the chef in the kitchen cooking breakfast and one other staff member restocking breakfast items and clearing tables. This was not the normal for us, to not have an extra staff member on hand, so you were very unfortunate sadly, which I did apologize for. As for saying that "you would just have to deal with it" this was not true and you know that was not said. I apologized repeatedly for the inconvenience and stated that as soon as I could, I would get towels up to you. This was not good enough for you. And as soon as housekeeping came in, they delivered towels to you and according to our housekeeping manager you were very rude to them. I am truly sorry that this situation unfurled during your stay with us, as mentioned this is not normal for us. But once again, you were never told to "deal with it" just to be clear. Best wishes, Deborah Butler Front Office Manager

Two night Belfast break.

TripAdvisor rating 5.0/5

866garryb Couples - TripAdvisor review

Very good budget hotel with great staff who are obviously dedicated to their job. Ideally placed for most visitor attractions with some good pubs and cafes around the area. We had evening meal on the 2 nights we stayed which although not the cheapest were very good... We will look to book this hotel again the next time we visit.

Hello 866garryb, thank you so much for leaving us a 5 star review! You've made our day! I am so pleased that your stay with us met all of your expectations and that you enjoyed our helpful team of staff. I will also be sure to pass on your kind words to the head chef about your kind words on the food, I know he'll be pleased to hear that. We look forward to seeing you again sometime soon. Best wishes, Deborah Butler Front Office Manager

Amazing :)

TripAdvisor rating 5.0/5

Oscar W TripAdvisor review

The ibis hotel Belfast located bang slap in the middle of Belfast a stones throw away from Belfasts oldest pub a nicer set of staff you will never meet with a server, Andrew stopping to talk to me for a good ten minutes a genuine delicious Ulster fry made by chef Sean and excellent coffee in the morning with a packed Caesar salad. Incredibly modern with the reception having more of a cafe vibe witch makes u relaxed as soon as you walk in the door

Hello oscarwM8197CP, Thank you so much for taking the time to leave us your 5 star review. We are so pleased that you had a pleasant stay with us here at the Ibis Belfast City Centre hotel. To hear that you enjoyed the food, the atmosphere, the staff and more really makes us happy and we're so chuffed that you had an enjoyable stay during your time with us in Belfast. We hope to see you again soon! Best wishes, Deborah Butler Front Office Manager

A wonderful stay at the Ibis.

TripAdvisor rating 5.0/5

Margshifnal TripAdvisor review

The whole stay was brilliant. The rooms were comfortable, quiet and clean. The breakfast was excellent & the location very good for the city & bus station. The staff who are Odhran, David & Deborah were so friendly & helpful. They did everything they could to make our stay a wonderful experience. I would definitely stay here again.

Hello Margshifnal, thank you so much for your 5 star review! We're so stoked to read that you had such an enjoyable stay during your city break to Belfast. I am so pleased that you had a fabulous time and found everything to your liking and our team of friendly staff helpful. It's music to our ears to hear that you'll be back to stay with us again, so we look forward to seeing you again sometime soon. Best wishes, Deborah Butler Front Office Manager

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Other web-users rate our hotel

  • 974 reviews 9.5/10 Location
  • 1,155 reviews 7/10 Room
  • 1,212 reviews 8.4/10 Service
  • 17 reviews 8.6/10 WiFi
  • 601 reviews 7.3/10 Cleanliness
  • 413 reviews 7.7/10 Breakfast
  • 197 reviews 5.3/10 Food
  • 129 reviews 4.8/10 Bar

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