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ibis Belfast City Centre Hotel 3 stars

Customer review rating 4.4/5 5,341 reviews

ALLSAFE approved hotel

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How it works?
ibis Belfast City Centre
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+ 16 Services

Hotel extras

  • Central location and friendly staff

  • 124 double and twin bedrooms

  • 24 Hour Snack Menu Available

  • Hotel amenities include free Wi-Fi

  • Discounted Secure Car Parking

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

ibis Belfast City Centre

100 Castle Street
NORTHERN IRELAND
BT1 1HF belfast
united kingdom

Tel: +442890238888

Fax: (+44)2890/891890

Check-in from 14h00

Check out up to 12h00

  • GREAT VICTORIA STREET :  GREAT VICTORIA

  • By plane

    BELFAST INTL At 25km / 15 miles

  • By train

    GREAT VICTORIA ST At 0km / 0 miles

GPS :54.599304, -5.934798

Our accommodation(s)

All rooms in the hotel are provided with satellite TV with international channels, power shower, hairdryer, free fast high speed WiFi, a work desk, tea and coffee making facilities, air conditioning, and super comfortable ibis 'Sweet' bed.

Our restaurants and bars

LE RESTAURANT

Type of cuisine: Other cooking style

Our on-site restaurant offers an excellent selection of premium drinks, delicious snacks and mains to suit all tastes and appetites. We also offer a 24 hour snack menu.

LOBBY BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
ibis Belfast City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,341 reviews

TripAdvisor Rating 4.0/5

2,408 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Stay central location

Customer review rating 5.0/5

Jimb Couples - 21/09/2021 Confirmed reviews ALL

Comfortable, clean hotel, with hearty breakfasts and very friendly staff. A very clean hotel. Excellent Covid precautions diligently exercised by staff. Well equipped bedroom and comfortable bed. Easy access to bus and train stations and city centre. Visted Titantic which was excellent also all other visitor attractions were good.

Amazing Stay

Customer review rating 5.0/5

Paige M. Couples - 21/09/2021 Confirmed reviews ALL

The experience was amazing, the staff are super friendly, super clean, bed is so comfy, it’s quiet, was very relaxing. Can’t wait to return again next week.

Stay in Belfast

TripAdvisor rating 5.0/5

Anonymous080 21/09/2021 TripAdvisor review

Comfortable, clean hotel with friendly, helpful staff and hearty breakfast. Excellent Covid precautions, diligently exercised by staff. Easy access to bus and train stations. Bedrooms well equipped and room temperature simple to adjust.

Children's beds

Customer review rating 1.5/5

Therese Friends - 20/09/2021 Confirmed reviews ALL

Fabulous staff, so nice, friendly, nothing too much trouble, however....the single beds are more like camp size beds and the towels were like postage stamps. We bought our own towels. Not good value so IBIS you could do better.

Great Spot.

Customer review rating 5.0/5

Gary D. Couples - 20/09/2021 Confirmed reviews ALL

Excellent as usual, and the complimentary birthday drinks were much appreciated.

Hi Donna, Thank you for taking the time to share your feedback with us, we really appreciate it, as your opinions will contribute to us continually improving our services and facilities. Thank you for spending your special occasion at Ibis City Centre, we hope you had a fantastic birthday and we are so delighted you enjoyed your Birthday drinks as a gift from us. The whole team are delighted to read your kind comments regarding our service and our friendly welcome, we are working really hard since reopening as the hotel is really busy so it makes us proud to see we are still able to offer a pleasant service and make all of our guest comfortable. It has been a challenging year for the hospitality industry to say the least so thank you from the bottom of our hearts thank you for recognising our hard work. It is very reassuring to see the top scores for every aspect of your stay at Ibis City Centre as this tells us your experience was perfect from start to finish. We hope you had a fantastic time exploring Belfast and everything the vibrant City has to offer. We look forward to seeing you stay at Ibis City Centre, Belfast in the near future. Make sure you leave a review on TripAdvisor, here is the link; https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html we would be very grateful, if you could give any team members who made your stay positive a special mention as this helps with Employee of the month awards. Shauna would be very grateful. See you again soon. Kind Regards, Claire Davidson Duty Manager

Clean room, great staff

Customer review rating 5.0/5

John L. Solo - 18/09/2021 Confirmed reviews ALL

Comfy bed, great shower and the staff were very friendly and helpful

Hi John, Thank you for taking the time to share your feedback with us, we really appreciate it, as your opinions will contribute to us continually improving our services and facilities. The whole team are delighted to read your kind comments regarding our service and our friendly welcome, we are working really hard since reopening as the hotel is really busy so it makes us proud to see we are still able to offer a pleasant service and make all of our guest comfortable. It is very reassuring to see the top scores for every aspect of your stay at Ibis City Centre as this tells us your experience was perfect from start to finish. We hope you had a fantastic time exploring Belfast and everything the vibrant City has to offer. We look forward to seeing you stay at Ibis City Centre, Belfast in the near future. Make sure you leave a review on TripAdvisor, here is the link; https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html we would be very grateful, if you could give any team members who made your stay positive a special mention as this helps with Employee of the month awards. See you again soon. Kind Regards, Claire Davidson Duty Manager

Ideal location.

Customer review rating 4.0/5

Lou Families - 18/09/2021 Confirmed reviews ALL

Rooms clean and practical. Rather pricey for what we got (maybe paying for central location)

Well located, great staff, good value for money, clean

Customer review rating 5.0/5

Sarah W. Friends - 18/09/2021 Confirmed reviews ALL

Only downside was not a great selection of drinks at the bar.

Very central

Customer review rating 4.0/5

Nicola Couples - 18/09/2021 Confirmed reviews ALL

Loved the stay, staff lovely....one criticism, we stayed 4 nights, no house keeping and had to request toilet paper.

Clean rooms, comfortable beds and ideal location

Customer review rating 5.0/5

Leanne B. Couples - 18/09/2021 Confirmed reviews ALL

We checked in early not knowing if a room would be available but there was and the receptionist couldnt be more helpful. Gave us a map and told us the major points to go to see and circled them on the map. She went above and beyond for us. I would highly reccoment this hotel to anyone looking for somewhere to stay in the centre.

Central location

TripAdvisor rating 4.0/5

HelenG76 18/09/2021 TripAdvisor review

Good location, 10 minutes walk from the Europa Bus Station and within easy reach of most of the sights in around half an hour. Bedrooms as expected, no frills but with everything you need. Air condtioning and heating.

Good Evening HelenG76, We really appreciate you taking the time to share your feedback with us regarding your stay in Belfast. I am delighted to see you were impressed with our location in the city. We are fortunate to be in the heart of the city where the main tourist attractions and local public transport are within walking distance from us. With all of the shops, restaurants and nightlife on offer I'm sure you had plenty to keep you busy! We are delighted to see you found our services and facilities suitable for your stay after a busy day exploring the city. We hope that our central location will encourage you to stay with us again at Ibis Belfast City Centre on your next trip to Belfast! We look forward to seeing you again soon! Kind Regards, Megan McVeigh Duty Manager

Good staff room okay

Customer review rating 4.0/5

Brian C. Solo - 17/09/2021 Confirmed reviews ALL

Book in promptly room clean everything working. Obiousl breakfast is different over Covid. But would have like some black/white puddind&fry eggs. Staff helpful with any queries.

fab location and super friendly staff, will deffo visit again

Customer review rating 4.5/5

Anonymous Solo - 17/09/2021 Confirmed reviews ALL

It’s been great and I love the personal interactions with all the staff, even the cleaning staff are smiling! and you don’t get that in most hotels. I feel real at home in this Ibis and will definitely visit again.

Customer review rating 5.0/5

Pádraig M. Friends - 17/09/2021 Confirmed reviews ALL

Great location and friendly team

Well located

Customer review rating 4.5/5

Anonymous Couples - 16/09/2021 Confirmed reviews ALL

Very good.

Good location

Customer review rating 3.5/5

Anonymous Families - 16/09/2021 Confirmed reviews ALL

Clean room good size room staff very nice will stay again

Friendly staff, great central location

Customer review rating 3.5/5

Tom Solo - 16/09/2021 Confirmed reviews ALL

Stayed three nights. Staff were really friendly and helpful. Bed was a bit hard for my liking and not the most comfortable. Also inconvenient that there are no bedside plug sockets, but all in all a good stay

Great stay

Customer review rating 5.0/5

Rebecca Families - 16/09/2021 Confirmed reviews ALL

We had a great stay in Belfast! The staff made my brothers birthday extra special by decorating the room and a drinks voucher. All staff were very attentive and friendly.

Lovely staff

TripAdvisor rating 4.0/5

MartyMcFlyeeMPH Business - 31/08/2021 TripAdvisor review

The staff here were all grand, very attentive and went the extra mile to make me feel very welcome and even got me an iron and board too. It was a very relaxing place to conduct a couple of days business in Belfast from. Breakfast was great too, not had an Ulster Fry in far too long and was most welcome!

Good Evening MartyMcFlyeeMPH, Thank you for sharing your valued feedback with us we love to hear all about our guests' stay. We are delighted to see you loved every minute of your experience and found everything ideal for the purpose of your stay. It is very reassuring to see the team made you feel really welcome and went above and beyond to make your stay even more enjoyable. Hopefully our friendly and attentive service put you at ease from the moment you checked in. We try to ensure our pleasant service sets us apart from other similar accommodation providers in the City, so we are more than happy to see you appreciated. Hopefully our prime location in the heart of the City was perfect for all of your business needs and maybe next time your stay will be for leisure and you will be able to explore everything that is on offer in the local area. We are conveniently located very closely to restaurants, bars and shopping outlets. We look forward to seeing you again soon. Kind Regards, Claire Davidson Duty Manager

Crap breakfast spoiled it.

TripAdvisor rating 4.0/5

Paul H 31/08/2020 TripAdvisor review

Nowhere did it say the breakfast would be rubbish. £5.95 for a juice, craisount, yoghurt and a tea. We could get a full Ulster fry arround the corner for the same price. Their excuse, can't serve a full breakfast because of corona, but they could still serve evening meals !!!

Good Afternoon Paul H, Thank you so much for your honest feedback, we find it very useful as we can use it to improve our services and facilities when issues arise from reviews. I am really sorry to hear the new breakfast system was not to your liking and I apologise it didn't meet your expectations. It is disapointing to read this as from the rest of the scores I can see you had a very pleasant stay, I see that you felt our staff service, location and cleanliness were all spot on and worthy of a 5 star score. At the minute we are offering a pre ordered "good to go" breakfast, you simply select what you would like from; Orange Juice, Apple Juice and water, Croissant, Pan au Chocolat, Muffin, Apple, Orange, Banana, yougurt (different flavours), Sausage Bap, Bacon Bap or Veggie Sausage bap and not to forget unlimited refills of a hot beverage of your choice. You are not restricted to just one or a few of these items, you can have one of everything or if you are really hungry with a busy day ahead you are more than welcome to have more than 1 of each, which is great value for £5.95 considering many places charge over £2 for a cup of tea alone. Once you have selected what you like, it is all hygenically packed in a take away bag for your convenince and safety,you choose a time between 6:30am and 10:30 am to pick it up. Guests are more than welcome to sit in the restaurant to eat it, eat in comfort in their rooms, or if your restricted on time pop off to the nearest attraction with your little pic nic. We have opted to provide this service for breakfast rather than a buffet as this would be unhygenic with lots of guests crowding in a small area and touching the same utensils. Our kitchen is very small and staff are unable to socially distance, therefore cooking an individual breakfast for each guest would be the sole responsability of 1 chef, we believe this would encourage complaints about time delays and quality of the meals. So for now we believe the pre packed bag is the most convenient and hygenic option to keep our staff and guests safe. Covid guidelines are changing every day so hopefully we can bring back out famous all you can eat buffet un the near future. I understand your point that we can offer dinner and not a full breakfast but again our evening menu has been reduced and the dishes available have been carefully selected as they are quickly and easily cooked. Our menu is available 24/7 so we don't have that same rush as we do for breakfast. I hope you understand our situation but we are genuinley sorry it wasn't to your standards. If you wosh to discuss this further feel free to email me directly h7232-dm@accor.com I am delighted to see you otherwise enjoyed your stay, and we hope to see you again soon (Make sure you don't add the breakfast on and our friendly team will give you recommendations on where to eat) on any future trips to Belfast. Kind Regards, Claire Davidson Duty Manager

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