ibis Belfast City Centre Hotel 3 stars

Hi John, Thank you for taking the time to share your feedback with us, we really appreciate it, as your opinions will contribute to us continually improving our services and facilities. The whole team are delighted to read your kind comments regarding our service and our friendly welcome, we are working really hard since reopening as the hotel is really busy so it makes us proud to see we are still able to offer a pleasant service and make all of our guest comfortable. It is very reassuring to see the top scores for every aspect of your stay at Ibis City Centre as this tells us your experience was perfect from start to finish. We hope you had a fantastic time exploring Belfast and everything the vibrant City has to offer. We look forward to seeing you stay at Ibis City Centre, Belfast in the near future. Make sure you leave a review on TripAdvisor, here is the link; https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html we would be very grateful, if you could give any team members who made your stay positive a special mention as this helps with Employee of the month awards. See you again soon. Kind Regards, Claire Davidson Duty Manager

Good Evening HelenG76, We really appreciate you taking the time to share your feedback with us regarding your stay in Belfast. I am delighted to see you were impressed with our location in the city. We are fortunate to be in the heart of the city where the main tourist attractions and local public transport are within walking distance from us. With all of the shops, restaurants and nightlife on offer I'm sure you had plenty to keep you busy! We are delighted to see you found our services and facilities suitable for your stay after a busy day exploring the city. We hope that our central location will encourage you to stay with us again at Ibis Belfast City Centre on your next trip to Belfast! We look forward to seeing you again soon! Kind Regards, Megan McVeigh Duty Manager

Good Evening MartyMcFlyeeMPH, Thank you for sharing your valued feedback with us we love to hear all about our guests' stay. We are delighted to see you loved every minute of your experience and found everything ideal for the purpose of your stay. It is very reassuring to see the team made you feel really welcome and went above and beyond to make your stay even more enjoyable. Hopefully our friendly and attentive service put you at ease from the moment you checked in. We try to ensure our pleasant service sets us apart from other similar accommodation providers in the City, so we are more than happy to see you appreciated. Hopefully our prime location in the heart of the City was perfect for all of your business needs and maybe next time your stay will be for leisure and you will be able to explore everything that is on offer in the local area. We are conveniently located very closely to restaurants, bars and shopping outlets. We look forward to seeing you again soon. Kind Regards, Claire Davidson Duty Manager

Good Afternoon Paul H, Thank you so much for your honest feedback, we find it very useful as we can use it to improve our services and facilities when issues arise from reviews. I am really sorry to hear the new breakfast system was not to your liking and I apologise it didn't meet your expectations. It is disapointing to read this as from the rest of the scores I can see you had a very pleasant stay, I see that you felt our staff service, location and cleanliness were all spot on and worthy of a 5 star score. At the minute we are offering a pre ordered "good to go" breakfast, you simply select what you would like from; Orange Juice, Apple Juice and water, Croissant, Pan au Chocolat, Muffin, Apple, Orange, Banana, yougurt (different flavours), Sausage Bap, Bacon Bap or Veggie Sausage bap and not to forget unlimited refills of a hot beverage of your choice. You are not restricted to just one or a few of these items, you can have one of everything or if you are really hungry with a busy day ahead you are more than welcome to have more than 1 of each, which is great value for £5.95 considering many places charge over £2 for a cup of tea alone. Once you have selected what you like, it is all hygenically packed in a take away bag for your convenince and safety,you choose a time between 6:30am and 10:30 am to pick it up. Guests are more than welcome to sit in the restaurant to eat it, eat in comfort in their rooms, or if your restricted on time pop off to the nearest attraction with your little pic nic. We have opted to provide this service for breakfast rather than a buffet as this would be unhygenic with lots of guests crowding in a small area and touching the same utensils. Our kitchen is very small and staff are unable to socially distance, therefore cooking an individual breakfast for each guest would be the sole responsability of 1 chef, we believe this would encourage complaints about time delays and quality of the meals. So for now we believe the pre packed bag is the most convenient and hygenic option to keep our staff and guests safe. Covid guidelines are changing every day so hopefully we can bring back out famous all you can eat buffet un the near future. I understand your point that we can offer dinner and not a full breakfast but again our evening menu has been reduced and the dishes available have been carefully selected as they are quickly and easily cooked. Our menu is available 24/7 so we don't have that same rush as we do for breakfast. I hope you understand our situation but we are genuinley sorry it wasn't to your standards. If you wosh to discuss this further feel free to email me directly h7232-dm@accor.com I am delighted to see you otherwise enjoyed your stay, and we hope to see you again soon (Make sure you don't add the breakfast on and our friendly team will give you recommendations on where to eat) on any future trips to Belfast. Kind Regards, Claire Davidson Duty Manager