ibis Belfast City Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 1,067 reviews

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ibis Belfast City Centre - Image 1
ibis Belfast City Centre - Image 2
ibis Belfast City Centre - Image 3
ibis Belfast City Centre - Image 4
100 Castle Street, NORTHERN IRELAND, BT1 1HF BELFAST, United Kingdom

Description

Hotel extras

  • Central location and friendly staff

  • 124 double and twin bedrooms

  • 24 Hour Snack Menu Available

  • Hotel amenities include free Wi-Fi

  • Discounted Secure Car Parking

Our accommodation(s)

Hotel location

ibis Belfast City Centre

100 Castle Street, NORTHERN IRELAND
BT1 1HF BELFAST
United Kingdom

GPS:54.599304, -5.934798

Telephone
Fax +44 28 9089 1890

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

LE RESTAURANT

Our on-site restaurant offers an excellent selection of premium drinks, delicious snacks and mains to suit all tastes and appetites. We also offer a 24 hour snack menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,067 reviews

TripAdvisor Rating  4.0/5  2,875 reviews

Certificate of excellence 2024

Wouldn't return. Expensive stay for a poor experience

Customer review rating 1.5/5

Catherine Families - Confirmed reviews ALL

Miserable young woman who seems unable to smile on the 'Reception' area stool and desk. Not very welcoming and doesn't give any information regarding breakfast etc. When leaving , again no smile and no 'how was your stay?'. Really bad service and not a good impression for a friendly city like Belfast! Room was not great. Terrible view. If you can call it a view!!! Looking out onto a concrete block of flats (or was it other hotel rooms?) was not worth the money we paid. Disgusting that we were charged about £170 for tiny room with that 'view'. That price was with a discount applied too!! It was dark, depressing and claustrophobic. Hair found in one of the mugs. Hairs in shower. Stained toilet. Limited and very cheap toilet roll. Mugs not cleaned or replaced during our stay. Positive.. beds very comfortable although tiny. Things that gained points for the hotel. Evening staff. Very friendly and nice to chat to. Staff on night time duty on Saturday night (31st Aug) were good. Especially the security guy. Was his name Les? Also bar staff Hassan and Bad. Staff the next night were pleasant too. Johnny and David (I think). One night stay was gifted to me in voucher form (my Mam had bought a new car from Arnold Clark). The other night I paid for. Disgusting that I couldn't use the voucher for the Saturday night stay and had to pay a lot of money for a very poor room. The free night was the much cheaper Sunday stay. Main things to improve.. staff member on check in and check out should be changed. That young woman with dark hair is not pleasant or friendly. Not interested in guests and their stay. We didn't even have our breakfast , we were not told anything about it! Check cleanliness of mugs, shower etc. Lower prices for rooms that are dark, depressing and have NO view!!! Honestly, it was horrendous looking out onto that concrete block.

Dear Catherine, Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during your stay at ibis Belfast City Centre. We are truly sorry to hear about the lack of friendliness and information provided by our reception staff. Rest assured that your comments will be addressed with the team to ensure a more welcoming atmosphere for our guests. Your concerns regarding cleanliness and room quality have been noted, and we will take immediate action to rectify these issues. We are delighted to hear that you found the beds comfortable and that the evening and night staff provided a positive experience for you. Regarding the voucher usage, we regret any inconvenience caused and will review our policies accordingly. Your valuable feedback will help us improve, and we hope to have the opportunity to welcome you back for a much-improved experience. Warm regards, Nicola Mitchell Assistant Front Office Manager

Let the night staff run the hotel!

TripAdvisor rating 3.0/5

KarenLundy TripAdvisor review

Not a great start to our stay at the Ibis, the girl on reception looked liked she’d rather be anywhere else but there. Barely lifted her head to acknowledge us, and gave us no information about the hotel/breakfast or the city. Not the friendly Belfast welcome I anticipated. We went to our room to drop our bags in, a quick look around all seemed ok, although the room certainly did not live up to its £180 price tag! Small and basic, but comfortable. Then we opened the curtain, our view was of the block of flats, although we did get a wave from one of the children who was playing on their balcony! The man smoking a cigarette on his seemed less friendly! We went out to make the most of the city, and I will say the location is good. Very easy to access the city and close to buses and bars. My sister and I headed out, and on return to the hotel after visiting the local bars, we were met by the brilliant night night staff. Les was friendly and welcoming, and Hassan was just lovely. A much warmer welcome than on arrival at the hotel. The bed was comfortable and I slept well, however on making a cup of tea the next morning, I found a hair in my mug (not a head hair, I might add!!), luckily I’d bought water and made do with that. The shower also had hairs from the previous guests. Not ideal. We enjoyed another full day out in Belfast, and again the night staff were lovely when we got back. Johnny and David were equally as friendly as Les and Hassan, and it really was the night staff who made our stay. We checked out the next morning. Same receptionist, again looking miserable as sin, no how was your stay or hope to see you again soon (she won’t!). In short, we won’t be going back, which is a shame as the evening staff couldn’t be faulted, but hairy cups and showers, a room with a horrendous view and an uninformative and unfriendly receptionist really did spoil the stay!

Dear KarenLundy, We sincerely apologize for the disappointing experience you encountered during your stay at ibis Belfast City Centre. We appreciate your detailed feedback and regret that the level of service provided by our day staff did not meet your expectations. Rest assured, we will address this issue internally to ensure a friendlier and more informative welcome for our guests. It is pleasing to hear that you found our night staff to be friendly and welcoming, as guest satisfaction is our top priority. We have taken note of your concerns regarding the cleanliness of the room and will reinforce our housekeeping procedures. We are glad you enjoyed the convenient location of our hotel and the service provided by our night staff members. We understand your decision not to return, but we hope you will reconsider in the future. Thank you for sharing your experience with us. Warm regards, Nicola Mitchell Assistant Front Office Manager

Won't return and don't recommend.

TripAdvisor rating 2.0/5

Northeastlass1 Families - TripAdvisor review

Would not return. Overpriced for a dark, depressing room looking out onto a concrete block of flats (maybe other hotel rooms? ). City centre location is convenient though. Poor experience at check in and check out. Not friendly or informative. No smile and we weren't told anything about breakfast. No interest in how our stay was when we checked out. Some cleanliness issues in room. Hairs in mugs and shower. Toilet stained. Cheapest toilet roll ever! Beds are small but comfortable. Night time security and bar staff are the redeeming feature and made our stay more pleasant. Poor experience and not value for money . I am hoping that someone will contact me following a report I have made on the Accor website. Stayed 2 nights in a twin room. Aug 31st and Sept 1st.

Dear Northeastlass, We are truly sorry to hear about your disappointing experience during your recent stay at ibis Belfast City Centre. Your feedback is invaluable, and we are taking your comments seriously. We apologize for the issues you encountered with the room cleanliness and the lack of friendliness at check-in and check-out. Rest assured that we will address these concerns with our team to ensure such incidents are not repeated. We are glad to hear that our night time security and bar staff were able to make your stay more pleasant. Regarding your report on the Accor website, we will make sure to follow up accordingly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience. Best regards, Nicola Mitchell Assistant Front Office Manager

I would never stay here again

TripAdvisor rating 2.0/5

Maureen M TripAdvisor review

Ibis Belfast City Centre Belfast Accustomed to small rooms but this was ridiculous 967497192 This hotel is not one I would ever choose to stay in again. The room appeared worn and old. A friend who also stayed compared it to a camper, and that is an accurate description. The rooms are TINY! There’s not even floor space. The “nightstands” were tiny little round stools. The shower is small and instead of having a regular door fixture, there are approximately 2” holes in the door to open and close them - where you would expect a handle. This resulted in me soaking the floor and my clothing that was sitting on the toilet. The towels were also soaked because I had to use them to soak up all the water. The noise outside was awful and we were awakened by the noises of a truck being unloaded as well as parties. The breakfast buffet wasn’t great either.

Dear Maureen M, Thank you for sharing your feedback regarding your recent stay at ibis Belfast City Centre. We regret to hear that your experience did not meet your expectations. We sincerely apologise for the inconvenience caused by the size of the rooms and the condition of the facilities. Your comments regarding the room and the noise disturbances have been duly noted and will be shared with our team for further review. We strive to provide a comfortable and enjoyable stay for all our guests, and we are sorry that we fell short on this occasion. Your feedback is invaluable to us as we continuously work to improve our services. We hope you might reconsider staying with us again in the future so we can provide you with a more pleasant experience. Kind Regards, Nicola Mitchell Assistant Front Office Manager

Excel all round

Customer review rating 5.0/5

David B. Families - Confirmed reviews ALL

Friendly staff good clean rooms central to the city centre

Dear David B., thank you for your positive review! We are delighted to hear that you enjoyed our friendly staff, clean rooms, and central location. We look forward to welcoming you back soon. Best regards, Nicola Mitchell, Assistant Front Office Manager

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Other web-users rate our hotel

  • 1,344 reviews 9.3/10 Location
  • 1,539 reviews 7/10 Room
  • 1,434 reviews 8.5/10 Service
  • 18 reviews 8.5/10 WiFi
  • 708 reviews 7.1/10 Cleanliness
  • 606 reviews 8/10 Breakfast
  • 299 reviews 5.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.