Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.4/5 998 reviews

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Novotel London Greenwich - Image 1
Novotel London Greenwich - Image 2
Novotel London Greenwich - Image 3
Novotel London Greenwich - Image 4
173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 single beds

Photo out of - Superior Room with 2 single beds

Enjoy modern decor and ergonomic comfort: 2 single beds, en-suite bath or shower, large flexible work area, 55 inch LCD TV, pay movies and Internet access with free WIFI, hairdryer, iron, laptop safe, fridge, tea/coffee facilities. Up to 2 persons.

Max. number of persons
2

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

All our Superior room features plus a Nespresso coffee machine, Bluetooth Speaker, 55 inch LCD TV, Complimentary water, bathrobe and Slippers. An experience combining relaxation and focus. Up to 3 persons.

  • Views:

    City View

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Mirror

Media And Technology

Internet Facilities

  • Wireless internet in your room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower, bathroom grab rails, accessible bed, wardrobe, LCD 55 inch TV, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed.

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Spacious 49-sqm, 527-sqft Suite includes a bedroom, living room and bathroom. It offers unbeatable facilities: Two LCD 55 inch TVs, Bathrobes, Nespresso Coffee Machine, Bluetooth Speaker docking station, Wi-Fi. Up to 2 adults and 2 children.

Max. number of persons
4
Area
From 49 m² / 527 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 151 rooms
  • 8 rooms for people with reduced mobility
  • 34 family rooms
  • 8 connecting rooms
  • 151 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Portuguese
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Piano

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Well-being

Sauna

  • On site

In Balance Fitness centre

  • On site
  • On site
  • Indoor parking
  • Private
  • 32 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.21 m / 0.68 ft

  • Parking pricing: 29.22 € 25 GBP Per day

Services & equipment

  • Stairs

Security

  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

MEAN TIME BAR AND KITCHEN

Photo out of - MEAN TIME BAR AND KITCHEN

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Cooking style
International
Capacity
94
Accessibility
Accessible service
173-185 Greenwich High Road, SE108JA London, United Kingdom
Telephone +44 20 8312 6937
Menu PDF

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Come and enjoy a nice cold or hot drink at our Bar.

In Balance Fitness Area

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  998 reviews

Customer review rating 3.5/5

Lynn F. Business - Confirmed reviews ALL

Dear Lynn, Thank you for taking the time to share your feedback, and also for being such a regular guest with us. I’m really sorry that we missed these details in your room on this occasion. Finding tobacco residue and a bottle top on the floor is certainly not the standard we expect, and we completely understand your disappointment. I’m also sorry to hear that you did not feel your comments were taken seriously when you mentioned this at reception. That is especially disappointing, as we always want our regular guests to feel listened to and valued. We really appreciate your continued loyalty and the fact that you continue to choose to stay with us almost every week. I will make sure your feedback is shared with the relevant teams so we can be more attentive to these small details going forward. We look forward to welcoming you back and providing you with the experience you are used to having with us. Kind regards, Md Mahdi Hassan Front Office Team Leader Novotel London Greenwich

Customer review rating 2.5/5

Selena P. Business - Confirmed reviews ALL

Customer review rating 2.5/5

Stuart B. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Katrina E. Families - Confirmed reviews ALL

Dear Katrina, Thank you very much for your lovely review and for giving us a fantastic 100/100! We’re really happy to hear that you had such a great stay with us. It’s wonderful to know that you enjoyed the hotel, found your room comfortable, and most importantly, felt well looked after by our team. It’s also lovely to hear that one of our colleagues went out of his way to help you. Even though you didn’t catch his name, we’ll make sure to share your kind words with the team. I’m sure he’ll be very happy to know that his efforts were appreciated. Thank you again for your kind words and for recommending us. We hope to see you and your family again on your next visit to London! Kind regards, Md Mahdi Hassan Front Office Team Leader Novotel London Greenwich

Customer review rating 3.5/5

Louise B. Families - Confirmed reviews ALL

Dear Lynn, Thank you for taking the time to share your feedback, and also for being such a regular guest with us. I’m really sorry that we missed these details in your room on this occasion. Finding tobacco residue and a bottle top on the floor is certainly not the standard we expect, and we completely understand your disappointment. I’m also sorry to hear that you did not feel your comments were taken seriously when you mentioned this at reception. That is especially disappointing, as we always want our regular guests to feel listened to and valued. We really appreciate your continued loyalty and the fact that you continue to choose to stay with us almost every week. I will make sure your feedback is shared with the relevant teams so we can be more attentive to these small details going forward. We look forward to welcoming you back and providing you with the experience you are used to having with us. Kind regards, Md Mahdi Hassan Front Office Team Leader Novotel London Greenwich

Customer review rating 2.5/5

Selena P. Business - Confirmed reviews ALL

on the first night I turned over a fresh pillow to find drops of old blood stains (not mine) on the pillow. I did raise it with housekeeping the next morning and she promptly changed it. The second day I took a fresh bath towel and it had old make up stains on. Not nice. Front of house staff was the best as previously I've found them to be quite surly and unfriendly

Customer review rating 2.5/5

Stuart B. Couples - Confirmed reviews ALL

This Novotel is adjacent Greenwich Mainline railway station and a short walk to the DLR. The common areas are fine, however the bedrooms are very tired, in my executive room the WC toilet seat didn't fit, no dressing gowns, slippers nor other usual amenities offered in an Exec room. The staff were in the main good, it felt like money was being saved wherever it could be, even if this affected the customer experience.

Customer review rating 5.0/5

Katrina E. Families - Confirmed reviews ALL

Staff was extremely kind and helpful on their own initiative. Hotel is decorated lovely, and rooms were comfortable, thanks!

Dear Katrina, Thank you very much for your lovely review and for giving us a fantastic 100/100! We’re really happy to hear that you had such a great stay with us. It’s wonderful to know that you enjoyed the hotel, found your room comfortable, and most importantly, felt well looked after by our team. It’s also lovely to hear that one of our colleagues went out of his way to help you. Even though you didn’t catch his name, we’ll make sure to share your kind words with the team. I’m sure he’ll be very happy to know that his efforts were appreciated. Thank you again for your kind words and for recommending us. We hope to see you and your family again on your next visit to London! Kind regards, Md Mahdi Hassan Front Office Team Leader Novotel London Greenwich

Customer review rating 3.5/5

Louise B. Families - Confirmed reviews ALL

Room nice with everything you need, bar area nice but breakfast was poor. V limited choice outside of a typical English cooked breakfast - no yoghurt, no fresh fruit or seeds. And staff were not very quid on reception.

Customer review rating 5.0/5

B. B. Families - Confirmed reviews ALL

Very mice helpful staff, clean and presentable accommodation

Dear B., Thank you very much for your lovely review and for giving us a fantastic 100/100! We’re delighted to hear that you had such a lovely stay and that you found our team helpful and welcoming. It’s also great to know that you were happy with the cleanliness and presentation of the accommodation. We really appreciate your recommendation and your kind words. We hope to welcome you and your family back to Novotel London Greenwich again soon! Kind regards, Md Mahdi Hassan Front Office Team Leader Novotel London Greenwich

Customer review rating 3.0/5

Hanna M. Business - Confirmed reviews ALL

The receptionists are okay, they are not as friendly as the ones in other Novotel, the one in Bristol and Hammersmith are way more friendly , warm and accommodating. Also, one of the staff blocked my car since he parked where there is no bay in the morning and I got so late at work due to this.

Customer review rating 4.0/5

Shaun C. Solo - Confirmed reviews ALL

The room was clean and staff friendly. I had to wait 20-25 minutes to check in despite giving all information including arrival time in advance. This was due to a group of 10 arriving just before, blocking the reception.

Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the cleanliness of your room, our convenient location, and the friendliness of our team. We also appreciate your positive ratings for the accommodation, Wi-Fi, value for money, and sustainability efforts. We sincerely apologies for the 20–25 minute wait at check-in, especially as you had provided your arrival details in advance. We fully understand how frustrating it must have been to wait after completing your preparations online. Your comments have been shared with our reception team as we continue to look for ways to make the arrival process smoother and more efficient. Thank you again for your constructive feedback and for recommending us so positively. We hope to have the pleasure of welcoming you back and providing you with a faster and smoother check-in experience next time. Warm Regards Nav Raj Gurung Front Office Team Leader Novotel London Greenwich

Customer review rating 4.0/5

Sarah M. Business - Confirmed reviews ALL

It was a good experience but it was hard to control the aircon as it had no numbers visible on the dial so I was too hot unnecessarily.

Dear Sarah, Thank you for taking the time to share your feedback following your business stay with us. We are pleased to hear that you had a good experience overall and appreciate your positive comments. We also value your feedback regarding the air conditioning controls. We apologise that the lack of visible temperature markings made it difficult to adjust the room temperature comfortably. Your comments have been shared with our team so we can look into improving this aspect of the guest experience. Thank you for your loyalty as a Silver member of ALL Accor and for your recommendation. We hope to have the pleasure of welcoming you back again soon and providing an even more comfortable stay. Warm regards, Novotel London Greenwich Front Office Team Member Marcel

Customer review rating 3.5/5

Linda H. Families - Confirmed reviews ALL

Overall satisfied. Was not pleased with the substandard air conditioning. Room was uncomfortably warm. Phone was not working and several of the electrical outlets were not working.

Dear Linda, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you found our hotel clean and our team friendly, and we appreciate your positive comments regarding your arrival, check-out, and WiFi. However, we are very sorry to hear that the temperature in your room affected your comfort, and that you experienced issues with the phone and electrical outlets. Please accept our apologies for the inconvenience caused. We understand how important a comfortable room environment is, especially during a family stay, and we have shared your feedback with our maintenance team to ensure these concerns are addressed. Thank you again for your valuable comments. We appreciate your loyalty as a Classic member of ALL Accor and hope to have the opportunity to welcome you back and provide you with a more comfortable experience in the future. Warm regards, Novotel London Greenwich Front Office Team Member Marcel

Customer review rating 5.0/5

Lou P. Couples - Confirmed reviews ALL

We stayed two nights at the hotel before and two more nights after our coach tour. The front desk was very helpful when we made our reservations, had transportation questions and the restaurant provided a nice breakfast and dinner. We also enjoyed the bar a few times. Our first stay backed right on the light rail, which was a little noisy, but not bad. Our air conditioner was effective both stays and we had a quiet front room for our second stay. The room and bath were clean. We liked the option of no room cleaning service and the additional account points, and $5 off drink discount.When my husband forgot his toothbrush, a complimentary one was available at the front desk. This hotel was within walking distance to many atm's, light rail, train, and restaurants. A little farther walk took us to the uber boat. The area was safe and pleasant.

Dear Lou, Thank you for taking the time to share such a detailed and wonderful review. We’re delighted to hear that you enjoyed both of your stays with us, before and after your coach tour, and that our team was able to assist with your reservations and transportation queries. It’s great to know you enjoyed the breakfast, dinner, and time spent at the bar, as well as the comfort and cleanliness of your rooms. We’re pleased that our location made it easy for you to explore the area, with convenient access to transport links, restaurants, and nearby attractions. We’re also glad you appreciated our eco-friendly housekeeping option, the additional points, drink discount, and the small touches such as the complimentary toothbrush from our front desk team. Your kind words about our staff and facilities mean a lot, and we’ll be sure to share your feedback with the team. Thank you again for choosing to stay with us. We hope to welcome you back again for another enjoyable visit in the future! Warm regards, Novotel London Greenwich Front Office Team Member Marcel

Customer review rating 4.5/5

Julie M. Families - Confirmed reviews ALL

excellent location, helpful and friendly staff; though I was surprised to hear one night had been deducted from my credit card prior to my arrival even though I was due to pay the full amount upon arrival

Thank you for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you enjoyed our excellent location and that our team helped make your visit so enjoyable. Your kind words about Bina and Marta are especially appreciated, we will be sure to pass along your recognition to them. We're also pleased that you noticed our sustainability efforts and our approach to housekeeping, as well as your positive experience with check-in, check-out, and the overall service provided by our team. We appreciate you bringing the pre-arrival credit card charge to our attention. We understand how this could have been surprising, particularly if you were expecting to settle the full balance upon arrival. We apologize for any confusion this may have caused and will review your comments with our reservations team to ensure our payment policies are communicated more clearly. Thank you once again for your valuable feedback and for your continued loyalty as an ALL Silver member. We truly appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm Regards Nav Raj Gurung Front Office Team Leader Novotel London Greenwich

Customer review rating 5.0/5

Michelle L. Families - Confirmed reviews ALL

Always a pleasure to stay at the Novotel in Greenwich.

Thank you so much for your wonderful review and for your continued loyalty as an ALL Silver member. We’re delighted to hear that it is always a pleasure to stay with us and that you enjoyed our excellent location, clean and tidy hotel, and the friendly service provided by our team. It’s especially rewarding to know that your booking, check-in, accommodation, bar experience, and welcome drink all met or exceeded your expectations. We also appreciate your recognition of our sustainability initiatives, as well as your feedback on your ALL member experience. Your kind words and perfect scores mean a great deal to us, and we look forward to welcoming you and your family back to Novotel London Greenwich for another exceptional stay very soon. If you would be happy to do so, we would be extremely grateful if you could also share your experience on Tripadvisor following this link https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d529404-Novotel_London_Greenwich-London_England.html Warm Regards Nav Raj Gurung Front Office Team Leader Novotel London Greenwich

Customer review rating 5.0/5

Ralph T. Couples - Confirmed reviews ALL

We were able to store our bags prior to check in time. Great experience!

Dear Ralph, Thank you for your wonderful review and perfect rating. We are delighted to know that you enjoyed our convenient location, comfortable accommodations, and the service provided by our front desk team. Your kind feedback is truly appreciated and will be shared with the team. If you have a moment, we would be grateful if you could share your experience on TripAdvisor using the link provided below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d529404-Novotel_London_Greenwich-London_England.html We look forward to welcoming you back on your next visit. Kind Regards, Bina Gurung- Front Office Team Member

Customer review rating 4.0/5

Calvin M. Solo - Confirmed reviews ALL

The room was neatly arranged, sufficiently spacious, the linen clean and it had all the facilities I expected. The hotel staff were also friendly, barring the restaurant servers. They could have been more amiable. On the whole, I had an agreeable stay at Novotel Greenwich.

Dear Calvin, Thank you for taking time to write a review. We are delighted to know you enjoyed the comfort and cleanliness of your room and that our team helped make your stay a pleasant one. We also appreciate your comments regarding the restaurant service and will share your feedback with the team as we continue to improve our guest experience. We hope to welcome you back to Novotel London Greenwich soon for your another pleasant stay. Kind Regards, Bina Gurung- Front Office Team Member

Customer review rating 4.5/5

Jane M. Couples - Confirmed reviews ALL

Pleasant and have booked to stay again later this year.

Customer review rating 4.0/5

Bridget D. Couples - Confirmed reviews ALL

Staff were very good. Breakfast ok (juice from concentrate disappointing - not in keeping with what expected for 4*). Bed comfortable and slept well. Condition of room disappointing - stains on carpets, broken desk equipment, abandoned coffee pod machine, bathroom very old .

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We are pleased to hear that you found our team to be very good and that you enjoyed a comfortable night's sleep. It's also encouraging to know that breakfast was satisfactory overall. That said, we are sorry to learn that aspects of your room fell short of your expectations. Your comments regarding the condition of the carpet, damaged desk equipment, abandoned coffee pod machine, and the age of the bathroom are disappointing to read. We have shared your feedback with our housekeeping and maintenance teams so these areas can be reviewed and addressed. We also appreciate your comments about the breakfast juice, as we understand the importance of ensuring our offering reflects the standards guests expect from a four-star hotel. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm Regards Nav Raj Gurung Front Office Team Leader Novotel London Greenwich

Customer review rating 4.5/5

William G. Friends - Confirmed reviews ALL

Friendly and helpful staff.

Dear Guest, Thank you for your wonderful review and for choosing to stay with us. We're delighted to hear that you enjoyed our convenient location and that our friendly and helpful team helped make your stay a pleasant one. We also appreciate your positive ratings across your stay and your recommendation. Thank you as well for your loyalty as an ALL Accor Live Limitless Classic member. Your feedback encourages us to continue providing great service and value to our guests. We look forward to welcoming you and your friends back for another enjoyable stay soon. Warm Regards Nav Raj Gurung Front Office Team Leader Novotel London Greenwich

Customer review rating 4.0/5

Sevi P. Friends - Confirmed reviews ALL

Everything was amazing. Some details only for the cleaning needs to improve.

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our service and that everything about your stay was amazing. Your kind comments are greatly appreciated and will be shared with our team. We also appreciate your feedback regarding the cleanliness of the room. Please accept our apologies for any shortcomings you experienced. Your comments have been shared with our housekeeping team so that we can improve our standards and ensure a better experience for all our guests. We hope to have the pleasure of welcoming you back again soon. Kind regards, Team Novotel London Greenwich

Customer review rating 4.5/5

Alexander M. Business - Confirmed reviews ALL

Clean room, very friendly staff at the reception. However, unluckily no room upgrade proposed despite Gold status.

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed your clean room and that our reception team made a positive impression. We also appreciate your comments regarding your Gold status. While room upgrades are subject to availability, we are sorry we were unable to offer one during your stay. We truly value your loyalty and hope to have the opportunity to provide you with an upgraded experience on your next visit. We look forward to welcoming you back soon. Warm Regards, Novotel London Greenwich

Other web-users rate our hotel

  • 1,287 reviews 9.4/10 Location
  • 1,480 reviews 5.3/10 Room
  • 1,194 reviews 7.9/10 Service
  • 23 reviews 8.8/10 WiFi
  • 644 reviews 4.6/10 Cleanliness
  • 598 reviews 7.5/10 Breakfast
  • 7 reviews 10/10 Sustainability

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