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Novotel London Greenwich Hotel 4 stars

Customer review rating 4.4/5 8,689 reviews

ALLSAFE approved hotel

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Novotel London Greenwich
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+ 20 Services

Hotel extras

  • Excellent transport links connecting you to central London

  • Advantage 2

  • Six fully-furnished meeting rooms for up to 92 people

  • Complimentary iMac stations with high-speed internet access

  • Easy access to Canary Wharf and the O2 Arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • 4 Electric Car Recharge terminalsPaying
  • Laundry
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Hammam
Business services
  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA london
united kingdom

Tel: +442076600682

Fax: (+44)20/83126810

Check-in from 14h00

Check out up to 12h00

  • GREENWICH HIGH ROAD/SOUTH STREET :  177 180 199

  • GREENWICH :  DLR GREENWICH

  • By plane

    LONDON CITY AIRPORT At 10.3km / 6.4 miles

  • By plane

    LONDON GATWICK At 72.09km / 44.8 miles

  • By plane

    LONDON HEATHROW At 37.17km / 23.1 miles

  • By train

    CHARING CROSS At 11.1km / 6.9 miles

  • By train

    EUSTON At 12.87km / 8 miles

  • By train

    GREENWICH STATION At 0.1km / 0.06 miles

  • By train

    KING'S CROSS At 12.23km / 7.6 miles

  • By train

    LIVERPOOL STREET At 9.01km / 5.6 miles

  • By train

    LONDON BRIDGE At 6.92km / 4.3 miles

  • By train

    LONDON ST PANCRAS At 7.1km / 4.41 miles

  • By train

    PADDINGTON At 14.97km / 9.3 miles

  • By train

    ST PANCRAS At 12.55km / 7.8 miles

  • By train

    VICTORIA STATION At 10.94km / 6.8 miles

  • By train

    WATERLOO At 9.49km / 5.9 miles

GPS :51.477798, -0.013504

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 Queen bed + convertible sofa

Accessible room
  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Executive Room with 1 Queen size bed and 1 convertible Sofa

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Accessible Superior Room with 1 Qeen BedNon contractual photo

Accessible room
  • Max. number of persons: 2
Rooms

Our restaurants and bars

GOURMET BAR & RESTAURANT

Type of cuisine: International

In line with local government recommendations, we have closed the restaurant and bars in our hotel, and only serving on room service basis. Breakfast is served as take away boxes or room service during the lockdown.

Menu (PDF)

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

In line with local government recommendations, we have closed the restaurant and bars in our hotel. Where possible, we are providing room service or grab and go options for guests.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110 m²

  • Maximum capacity: 92 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel London Greenwich

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,689 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,313 reviews

Customer review rating 3.5/5

Anonymous Business - 01/03/2021 Confirmed reviews ALL

The staff, facilities and food were very good and in general I enjoyed my stay. However, parking underneath the hotel, which had been pre-paid, was a major issue. Parking was over subscribed and I had difficulty either finding space or exiting the carpark. On one particular morning a car was parked opposite where I had parked - I had to make several attempts to get out of my space - taking in excess of 10mins to leave the carpark. This was totally unacceptable.

Dear Larry M., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive feedback from our guests. Apologies for the lack of space in our car park, unfortunately during your stay we had an unusual quantity of guests using the car park. Thank you again for sharing your experience. We hope to welcome you soon. Kind Regards Fabio Rodrigues Sales Assistant Manager

Great location, lovely staff

Customer review rating 4.0/5

Np Families - 26/02/2021 Confirmed reviews ALL

Admittedly the hotel’s seen better days and little things could be better /cleaner but the staff are fantastic and the location is ideal.

Dear Mrs P., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. We are happy to see you liked our team. I will make sure Stefano will read your kind words. Thank you for letting us know about the inconveniences in the room. I will make sure this will be checked. Please accept my sincere apologies for that. Thank you again for sharing your experience, and we hope we will welcome you back in the future! Sincerely, Reception Team

Good location

Customer review rating 3.5/5

A G. Business - 25/02/2021 Confirmed reviews ALL

Enjoyed the suite all be it a little tired, room search excellent and the food brilliant.

Dear Mr G., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. We are pleased to see you enjoyed your stay! Please accept our sincere apologies for inconveniences caused with the Bose station. I will make sure this will be followed up. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

good location and nice staff

Customer review rating 4.5/5

Tristan Couples - 01/02/2021 Confirmed reviews ALL

staff was nice and helpful, good location and room size is good and clean.

Dear Tristan Y., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Fabio Rodrigues Sales Assistant Manager

Great location

Customer review rating 4.5/5

Anonymous Business - 31/01/2021 Confirmed reviews ALL

Perfect for a business stay over

Dear Asad S., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards Fabio Rodrigues Sales Assistant Manager

Spacious room

Customer review rating 4.5/5

Jay Families - 19/01/2021 Confirmed reviews ALL

We had a family room with a sofa bed, cot and highchair in the room, there was plenty of space for our family of 3. Food and room service was great. Food tasted delicious!

Dear Mrs B., Thank you so much for this nice comment! It is always a pleasure to receive positive feedback. We are delighted to see you have enjoyed the room and breakfast. I will make sure our team will see your comment as they really do their best to provide best service even during this difficult time. Thank you again for sharing your experience. We hope we will welcome you back soon! Kind Regards, Kasia Lodziewska Welcome Manager

Well Located , Room was a let down

Customer review rating 2.5/5

Natasha Business - 13/01/2021 Confirmed reviews ALL

The beds are small doubles and the room was very small with a tiny toilet that is separate from the bathroom . You have to walk to the bathroom to wash your hands after using the toilet . Tea pot is right outside the toilet and the only devision we had with the next room was a white board .

Dear Mrs Mushomnga , Thank you for taking the time to tell us about your experience at the Novotel London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team

Great food, nice rooms, and professional staff.

Customer review rating 5.0/5

Craig F. Business - 07/01/2021 Confirmed reviews ALL

Can’t fault it at all. Thanks Novotel London Greenwich.

Dear Mr F., I am glad to see you have enjoyed your stay in Novotel London Greenwich! Thank you for your kind words. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope we will welcome you back soon and your next visit will be as pleasant as the previous one! Kind Regards, Kasia Lodziewska Welcome Manager

Excellent service despite Covid restrictions

Customer review rating 5.0/5

Mg Families - 26/12/2020 Confirmed reviews ALL

Excellent, friendly service provide thoughout. The staff couldn't have been more helpful despite the restrictions enforced to to the Covid-19 pandemic.

Dear Mr G., Thank you so much for this incredible comment and kind words! We are happy to see you have enjoyed your stay in our hotel and you appreciated our team. We hope we will welcome you back soon and your next visit will be as pleasant as the previous one! Kind Regards, Kasia Lodziewska Welcome Manager

Nice room

Customer review rating 5.0/5

Arls Couples - 21/12/2020 Confirmed reviews ALL

Quick easy check in with nice accommodating staff. Will be returning.

Dear Arls, Thank you very much for your kind comments. We are delighted to read that you enjoyed your stay with us. We are looking forward to welcome you back in our hotel and wish you a wonderful Christmas. Best wishes and stay safe :) Camille Espagnet Front Office Assistant Manager Novotel London Greenwich

Good Stay

Customer review rating 4.5/5

Andy Business - 21/12/2020 Confirmed reviews ALL

Great Staff, Keys were ready on check in. Easy check in and out. Great breakfast

Dear Mr S., Thank you for your kind words! We are delighted to see you enjoyed your stay in our hotel. This means a lot to our team. I hope we will welcome you back in the near future and your next visit will be as pleasant as the previous one. Kind Regards, Kasia Lodziewska Welcome Manager
Customer review rating 5.0/5

Mark S. Couples - 21/12/2020 Confirmed reviews ALL

brilliant

Dear Mr s., Thank you for your kind review! We are delighted to see you have enjoyed your stay with us! Thank you for letting us know about the masking tape, I already flagged it to out maintanance team. Please accept my apologies for this inconvenience. We hope we will welcome you back very soon and your next visit will be as pleasant as the previous one. Kind Regards, Kasia Lodziewska Welcome Manager

Great location

Customer review rating 3.5/5

Karen D. Couples - 20/12/2020 Confirmed reviews ALL

Nice hotel - clean tidy efficient. More tea and coffee facilities would have been good.

Dear Mrs D., Thank you for your comment. I am happy to see you liked our hotel! Our tea/coffee facilities in the room can no longer be stocked due to COVID restrictions that is the reason why we offer it upon arrival. However we are always more than happy to provide our guests with more if requested. Please accept my sincere apologies for this inconvenience. Thank you again for sharing your experience. We hope we will welcome you back in near future. Kind Regards, Kasia Lodziewska Welcome Manager

A pleasant stay in a very nice room

Customer review rating 4.5/5

Guy Couples - 20/12/2020 Confirmed reviews ALL

A little shocked when the garage stated that it was FULL ... after struggling through the awful traffic in Blackheath, this was a blow. Pressed the button, however, and the garage started to open. £18 per night pretty expensive but at least the car was warm, dry and safe. Pleasant welcome and made my way to our very good room on Floor 6. Both breakfasts were excellent, although I long for hotels to return to giving one a POT of coffee ... one mug or cup, given before the food arrives, gets cold. Staff in the dining room were excellent though. It took a little longer than we would have liked, to be asked what we wanted, on the first day, but quicker the second day. As I say, cooked meals on both days were delicious. Presumably, you will return to self-service when it is possible in Post-Covid days: nothing beats coming into a dining room and helping oneself! The hotel took great care to have a one-way system in place. The lifts were excellent. The Reception people were excellent. What else can one say - it was a nice stay in (obviously) a very smart hotel, with nice entrance and excellent room.

Dear Mr G., We are delighted to see you have enjoyed your stay in our hotel! Our team do their best to make our guests stay memorable and hassle-free especially in this unprecedented time. I will definitely share your comments with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope we will welcome you back in the near future and your next visit will be as pleasant as the previous one. Kind Regards, Kasia Lodziewska Welcome Manager

Dirty room in empty hotel

Customer review rating 1.5/5

Will Business - 19/12/2020 Confirmed reviews ALL

Room was filthy with a stinking shower and filthy couch, hairs in the bathroom. Considering the times we are in and also the reduced number of guests I am incredibly aggrieved by the levels of cleanliness

Dear Mr M., Thank you for taking the time to tell us about your experience at the Novotel London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am surprised by the comment in regards to the cleanliness of the room. Our team does everything in order to provide clean rooms to our guests. Please rest assured we are currently investigating the issues mentioned by you with our Houskeeping Manager. Once again please accept my sincere apologies for the inconveniences caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Kasia Lodziewska Welcome Manager

Good stay

Customer review rating 3.5/5

Da Families - 18/12/2020 Confirmed reviews ALL

Customer service was good

Dear Mrs S., We are happy to see you have appreciated the customer service of our team! I hope we will welcome you back in the near future. Kind Regards, Kasia Lodziewska Welcome Manager

Quiet and comfortable stay

Customer review rating 4.5/5

Ro A. Business - 17/12/2020 Confirmed reviews ALL

The staff were very kind and helpful. The room was comfortable. Use of the car park was very handy. Thank you.

Dear Mrs A., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. We hope we will welcome you back in the near future and your next visit will be as pleasant as the previous one. Kind Regards, Kasia Lodziewska Welcome Manager

superb food and convenient check in

Customer review rating 4.5/5

Isaac Families - 16/12/2020 Confirmed reviews ALL

Food was delicious, well served and presented. We enjoyed our stay, the check in / check out process was very convenient especially in this unprecedented times of covid. I would highly recommend.

Dear Isaac, Thank you so much for your wonderful feedback. We are pleased to see that you enjoyed all the services provided. It is always encouraging to learn that our guests are satisfied with our service as it is what we strive for every day. We would like to wish to you and your loved ones a lovely Christmas period. We are looking forward to welcome you back in our hotel. Best wishes, and stay safe. Camille Espagnet | Front Office Assistant Manager | Novotel London Greenwich | SE10 8JA +4… 6800 | H3… I www.novotel.com

Great location with good parking

Customer review rating 4.0/5

Michael B. Families - 15/12/2020 Confirmed reviews ALL

We have stayed with you a few times now because of our daughter is at goldsmiths university every time has been a good experience . our only complaint has been the heating system in the room my wife couldn't get warm.

Dear Mr b., Thank you very much for your kind comments. We are glad to read that you always have a good experience in our hotel. Our teams works very hard to make your stay as pleasant as possible. Regarding the heating system, it has been reported to our maintenance team to prevent future occurence. Thank you for sharing your feedback and wishing you a wonderful Christmas period. Best wishes and stay safe, Camille Espagnet | Front Office Assistant Manager | Novotel London Greenwich | SE10 8JA +4… 6800 | H3…

Not the best

Customer review rating 3.0/5

Anonymous Couples - 15/12/2020 Confirmed reviews ALL

A few issues to note: -Some guests were not wearing masks despite numerous signs and reminders - Room was very hot even after heating turned off - Room service food had been left out by another guest for hours in the communal corrider causing an unpleasant smell - Fellow guests were lying down in corridor blocking exit and were also not wearing masks

First of all I would like to thank you for your honest feedback. We always appreciate our guests opinion as it can help us to improve our service. All issues pointed have been followed up by our maintenance, F&B and Housekeeping team. Please accept my sincere apologise for all these inconveniences. This kind of service is definitely not up to our standards. Regarding the face covering, we always ask our guest to wear them as it is mandatory. We have been certified ALL Safe as we put strict measures in place to fight against the pandemic. Wishing you a wonderful Christmas period. Best wishes and stay safe. Camille Espagnet | Front Office Assistant Manager | Novotel London Greenwich | SE10 8JA +4… 6800 | H3…

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