Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.0/5 1,945 reviews

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ALLSAFE approved hotel

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
United Kingdom

GPS:51.477798, -0.013504

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,945 reviews

TripAdvisor Rating  4.0/5  2,575 reviews

Excellent service

TripAdvisor rating 5.0/5

raymondg545 Business - TripAdvisor review

Excellent service from the time of arrival. Stayed for 2 days for business and can’t fault the service. From the minute of walking through the door and the greeting at the reception to the cleanliness of the rooms . But most of all, the friendliness of Samuel in the bar and restaurant during the evenings 👍.

Dear Valued Guest, Thank you so much for your kind words! We're thrilled to hear that you had an excellent stay with us and that our team, especially Samuel, provided you with outstanding service. We truly appreciate your feedback and look forward to welcoming you back in the future. 👍 Best regards, Akif - Front Office Team Leader Novotel London Greenwich

Comfortable hotel

TripAdvisor rating 5.0/5

coneyfoote TripAdvisor review

Hotel room was clean and comfortable, in a convenient locatio for training at the O2. The staff are friendly and knowledgeable. Samuel in the bar and restaurant is friendly, approachable, attentive and knowledgeable on the menu offered. He is a real credit to the team.

Hello, We're delighted to hear that your stay was comfortable and our location was convenient for your training at the O2. Your kind words about our staff, especially Samuel, warm our hearts. We're thrilled to have made your experience memorable. We look forward to welcoming you back soon! Warm regards, Akif - Front Office Team Leader Novotel London Greenwich Team 😊

Very disappointing stay - Unexpected cancelation at late night!

Customer review rating 0.5/5

Jaebong Business - Confirmed reviews ALL

For whom may concern, I had horrible experience from Novotel London Greenwich. Originally, I booked this hotel from 11 ~ 15 of Sep. My original reservation ref. is MPMLCBWK. My flight to London was delayed so I got there around 11 PM so very late night. When I asked front desk for check-in, suddenly, front desk says my reservation is canceled. And reason why is that hotel has right to cancel my reservation if I am not there by 6 PM when credit card is not guaranteed. I was shocked because there was no notification of cancellation and even my Accor app tells my reservation is still valid. Anyway, I asked again if there is available room but there was only 1 night available. As it was quite late night, I decided to say 1 night there and I shall move to another hotel. By doing this, I paid few hundreds additional GBP to book new hotel and I lost my time with my colleagues as they were staying this hotel. I traveled to UK to attend one exhibition so time was very valuable but I had to stay more expensive and more far away from exhibition. Honestly, I still don't understand why my original reservation has been canceled. Because, I put my credit card information when I book the hotel. I book my reservation via Accor's official website so without putting my credit card details, reservation can't be completed. I have traveled overseas so far for 10 years and I never had such experiences. In fact, I said same to front desk and answer was that "You should now know about it" which makes me even more annoying. For me, giving 1 point is still high. If there is zero, I should give zero. I would like you to review this and come back to me with more explanation. Regards, Jaebong

Staff was very friendly and good location, room had stains

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

There was a large pink stain next to the bed, black stains in the shower, and multiple brown stains on the couch. Had no other issues, was fine overall.

Good staff

Customer review rating 4.5/5

Anay Couples - Confirmed reviews ALL

Well done to netracy. She deserves to employee of the month. A/c not working. No light working on desk. Breakfast was good. Overall good experience.

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Other web-users rate our hotel

  • 1,504 reviews 9.2/10 Location
  • 2,095 reviews 5/10 Room
  • 1,669 reviews 8.1/10 Service
  • 33 reviews 5.3/10 WiFi
  • 1,002 reviews 4/10 Cleanliness
  • 886 reviews 7.8/10 Breakfast
  • 560 reviews 4/10 Amenities
  • 359 reviews 4.8/10 Value

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