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Novotel London Greenwich Hotel 4 stars

Customer review rating 4.4/5 8,997 reviews

ALLSAFE approved hotel

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Novotel London Greenwich
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+ 16 Services

Hotel extras

  • Excellent transport links connecting you to central London

  • Six fully-furnished meeting rooms for up to 92 people

  • Easy access to Canary Wharf and the O2 Arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA london
united kingdom

Tel: +442076600682

Fax: (+44)20/83126810

Check-in from 15h00

Check out up to 12h00

  • GREENWICH HIGH ROAD/SOUTH STREET :  177 180 199

  • GREENWICH :  DLR GREENWICH

  • By plane

    LONDON CITY AIRPORT At 10.3km / 6.4 miles

  • By plane

    LONDON GATWICK At 72.09km / 44.8 miles

  • By plane

    LONDON HEATHROW At 37.17km / 23.1 miles

  • By train

    CHARING CROSS At 11.1km / 6.9 miles

  • By train

    EUSTON At 12.87km / 8 miles

  • By train

    GREENWICH STATION At 0.1km / 0.06 miles

  • By train

    KING'S CROSS At 12.23km / 7.6 miles

  • By train

    LIVERPOOL STREET At 9.01km / 5.6 miles

  • By train

    LONDON BRIDGE At 6.92km / 4.3 miles

  • By train

    LONDON ST PANCRAS At 7.1km / 4.41 miles

  • By train

    PADDINGTON At 14.97km / 9.3 miles

  • By train

    ST PANCRAS At 12.55km / 7.8 miles

  • By train

    VICTORIA STATION At 10.94km / 6.8 miles

  • By train

    WATERLOO At 9.49km / 5.9 miles

GPS :51.477798, -0.013504

Hotel services

GOURMET BAR & RESTAURANT

In line with local government recommendations, we have reopened our restaurant & bar.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 151 rooms
    • 8 rooms for people with reduced mobility
    • 34 family rooms
    • 8 connecting rooms
    • 151 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
Access to property
  • 1st come 1 serve parking Additional charge
    • On site
    • Private
Family
  • Services for children
    • Play area

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110

  • Maximum capacity: 92 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel London Greenwich

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,997 reviews

TripAdvisor Rating 4.0/5

2,335 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice hotel, good location.

Customer review rating 4.5/5

Eric P. Couples - 15/10/2021 Confirmed reviews ALL

Very comfortable room, with added benefits of fridge and safe. Was due to go to Ibis but was moved to this hotel, which in fairness was nicer.

Goof location

Customer review rating 0.5/5

Gary Business - 14/10/2021 Confirmed reviews ALL

Awful the bookings were a mess with the hotel previously booked closed I waited almost 40 mins for confirmation. Which I emailed to reception. He took payment from my credit card for payment for parking then yesterday the bank called and told me my card was used for credit card fraud. This was the only place I use my card. Crooks and useless

Close to crematorium

Customer review rating 4.5/5

Anonymous Couples - 13/10/2021 Confirmed reviews ALL

Plesant

Customer review rating 3.0/5

Anonymous Business - 12/10/2021 Confirmed reviews ALL

I had requested a quiet room but was given a room facing the train station which was very noisy. The reception eventually managed to locate a quiet room to swap me to which was much appreciated. The separate toilet felt very claustrophobic and the fan switch was so worn it was hard to see what was hot and cold. But overall the 2nd room was fine and the staff were helpful and polite.

Great Location

Customer review rating 4.0/5

Jen Couples - 12/10/2021 Confirmed reviews ALL

The staff were very welcoming, the rooms were clean and quiet and the breakfast was lovely.

Dear Jennifer, Thank you for the great review of our hotel, thank you for your lovely feedback about our staff we pass that on team. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Holly Field I Front Office team I Novotel & Ibis London Greenwich | 173-185 Greenwich High Rd, London, SE10 8JA +4…82 | H3… I www. all.accor.com

Great location

Customer review rating 5.0/5

Tony Couples - 12/10/2021 Confirmed reviews ALL

Staff was helpful and located next to Greenwich stn. Great superior room

Dear Anthony, We very much appreciate your comments regarding your stay at the Novotel London Greenwich. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, we will pass this on to our staff we thank you for the lovely feedback. and we hope to see you again soon for another magnifique journey with us. Sincerely, Holly Field I Front Office I Novotel & Ibis London Greenwich | 173-185 Greenwich High Rd, London, SE10 8JA +4…82 | H3… I www. all.accor.com
Customer review rating 5.0/5

Hannah T. Solo - 11/10/2021 Confirmed reviews ALL

Very relaxed atmosphere and the staff did all they could to make the stay a warm welcoming place to be I would definitely go back again

Dear Hannah T., We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo | Operations Manager

Good stay after a hiccup!

Customer review rating 2.5/5

Mrs J. L. Business - 11/10/2021 Confirmed reviews ALL

I had been moved from Ibis Greenwich as it was closing for refurbishment. I was told I would be upgraded to compensate for the inconvienience and short notice. After a very busy day at work I checked in and was told I had a "very good" room and there was a coffee machince and capsules and if I needed anything, just ask. A great start I thought , only to find that my upgrade was a wheelchair access room so all the facilities were set to low for me. I went back to reception and had to wait quite some time until they could find me a suitable room which in the end was the room that had been promised in the first place.

Dirty carpet

Customer review rating 1.5/5

J Couples - 10/10/2021 Confirmed reviews ALL

The carpet is too stained.

Dear Julian, Thank you for taking the time to tell us about your experience at the Novotel London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sergey Makarov I Multi-site Operations Experience Manager I Novotel & Ibis London Greenwich | 173-185 Greenwich High Rd, London, SE10 8JA +4…82 | H3… I www. all.accor.com

Well locared

Customer review rating 4.0/5

Duncan Solo - 10/10/2021 Confirmed reviews ALL

Only in property for twelve hours. Excellent location fifty yards forn National Rail

Dear Duncan, We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. We are looking forward to welcoming you back at Novotel London Greenwich in the nearest future. Please let us know about your preference on arrival, so my team could find the best suitable room for your next stay. Sergey Makarov I Multi-site Operations Experience Manager I Novotel & Ibis London Greenwich | 173-185 Greenwich High Rd, London, SE10 8JA +4…82 | H3… I www. all.accor.com

Comfortable

Customer review rating 3.5/5

M.h. Couples - 09/10/2021 Confirmed reviews ALL

On the whole our stay was comfortable. The hotel was very clean on the whole apart from the smell of standing water each morning which was extremely unpleasant. The staff were lovely, although I was not told there would be £100 pound hold on my card aswell as the rate for our stay. However the extra money we paid for the upgrade was not worth it. The bose speaker was only use able with an old fashioned ipod. It would not sink to an iPhone. The promise of bath robes and slippers did not come to light, we found 1 pair of slippers hidden in the cupboard. The hotel is well placed for rail and DLR services, however if you plan a night in the city it is a nightmare getting back after midnight, a taxi is expensive. The menu for drinks and food we felt was limited and did not partake in either. We did not have the breakfast therefore unable to comment on the quality of the food.

Dear Mandy, Thank you for taking the time to tell us about your experience at the Novotel London Greenwich. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sergey Makarov I Multi-site Operations Experience Manager I Novotel & Ibis London Greenwich | 173-185 Greenwich High Rd, London, SE10 8JA +4…82 | H3… I www. all.accor.com

Excellen Hotel

Customer review rating 5.0/5

Max Solo - 08/10/2021 Confirmed reviews ALL

Clean, well organised and professional

Dear Max, Just wanted to thank you for such an awesome review! I am extremely excited to hear that your stay was memorable with us. I'll be sure to share your feedback with the rest of the teams. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Sergey Makarov I Multi-site Operations Experience Manager I Novotel & Ibis London Greenwich | 173-185 Greenwich High Rd, London, SE10 8JA +4…82 | H3… I www. all.accor.com

Pleasant Stay

Customer review rating 4.0/5

Chris C. Couples - 06/10/2021 Confirmed reviews ALL

The staff were great, very friendly and helpful. The food was also very good. My only criticism is the cleanliness of the room. In the executive room we stayed in the sofa had suspicious brown stains on it and there was what looked like toothpaste spattered over the carpet which was disappointing.

Well located for the London Marathon start

Customer review rating 5.0/5

Simon G. Solo - 06/10/2021 Confirmed reviews ALL

Great hotel with friendly and professional staff.

Dear Simon, We very much appreciate your comments regarding your stay at the Novotel London Greenwich during London Marathon. It is always a pleasure to receive positive feedback and hear that we did a great job. We are looking forward to welcoming you back at our Hotel in the future. Thank you again for sharing your experience. Please feel free to share your satisfaction in giving a 5 out of 5 rating on our Novotel London Greenwich Google review page. We hope your next visit will be as pleasant as the previous one. Sincerely, Sergey Makarov I Multi-site Operations Experience Manager I Novotel & Ibis London Greenwich | 173-185 Greenwich High Rd, London, SE10 8JA +4…82 | H3… I www. all.accor.com

Ideal location

Customer review rating 4.5/5

Kate Families - 06/10/2021 Confirmed reviews ALL

Ideal location for running the London Marathon

Dear Kate, We very much appreciate your comments regarding your stay at the Novotel London Greenwich. It is always a pleasure to receive positive feedback. I am extremely excited to hear that your stay was memorable with us and the location worked for you. I'll be sure to share your feedback with the rest of the teams. We are looking forward to welcoming you back in the future. Sincerely, Sergey Makarov I Multi-site Operations Experience Manager I Novotel & Ibis London Greenwich | 173-185 Greenwich High Rd, London, SE10 8JA +4…82 | H3… I www. all.accor.com

well located, had a nice stay

Customer review rating 4.0/5

Niharika G. Solo - 05/10/2021 Confirmed reviews ALL

It was nicely located , breakfast was also delicious They charged extra 20pounds for early check-in which was not mentioned on Expedia when I booked and even before booking hotel I confirmed I need an early check in they confirmed it will be on availability basis but they didn't mention that have to pay. It's just that I felt they lacked transparency.

Well located for the marathon

Customer review rating 3.5/5

Ar Couples - 05/10/2021 Confirmed reviews ALL

Nice hotel had everything required just felt over priced at £313 for one night which didn’t include breakfast.

Great stay, friendly no problem service

Customer review rating 5.0/5

Ben P. Families - 05/10/2021 Confirmed reviews ALL

It was the night before the London Marathon so it was busy. The hotel did a special meal for my wife as she has dietary needs, no issues at all. Food was very good, the location is perfect but best of all the staff could not be better.

Dear Ben, We very much appreciate your comments regarding your stay at the Novotel London Greenwich. We are delighted to read that you and your wife had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Sergey Makarov I Multi-site Operations Experience Manager I Novotel & Ibis London Greenwich | 173-185 Greenwich High Rd, London, SE10 8JA +4…82 | H3… I www. all.accor.com

Greenwich

TripAdvisor rating 5.0/5

296annef 28/08/2021 TripAdvisor review

Excellent hotel, near all Greenwich attractions and lots of restaurants and pubs. Easy access from DLR. Excellent service and friendly staff. Clean and felt very safe. COVID restrictions in place were simple to follow.

Average stay

TripAdvisor rating 4.0/5

RossSuth 26/08/2021 TripAdvisor review

A good stay let down by the lengthy check in process (only one person on the desk) and outdated rooms which were not cleaned properly (lots of dust and sticky ring marks visible from previous drinks). Breakfast was very good though.

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