Novotel London Greenwich Hotel 4 stars

Great location, clean comfortable and excellent customer service.

A business trip to a site over the road for a survey so the hotel location was handy as well as close to Greenwich centre and attractions for after work walks. The room was good and the swinging desk useful. Tidy room, good bathroom facilities. locating the wc away is a good idea but the door handle and light switch may be contaminated with microbes before hand washing in the bathroom. Parking was useful. The card security was good. The delivery of food to the room was well managed with good food of good quality and reasonable sized portions. The staff were excellent and helpful.

Hotel was fine and staff friendly, helpful and efficient. Due to covid you only provided paper cups for tea and coffee in the room. It would have been nice to have a proper mug, and glass in the bathroom. The lay out of the room was compact, especially with the small toilet near the door, yet access to the bathroom and hand basin next to one of the beds.

Given the Covid restrictions, the service was better than COULD Have been expected

I was very disappointed with the room and the car parking. I was here for one night on business and after a long day booked this hotel due to staying at Novotel in the past. however, this hotel did not meet the standard I expected. I understand during covid it is difficult to adapt to new rules, but to not even have mugs in the room or any tea/coffee making facilities is poor. I paid extra for a executive room and wasn't impressed. The bed was clean but there was dirt marks on the floor and the a coffee machine but nothing to put in it. Then the car parking situation further upset me due to ringing the hotel 5 minutes before to make sure there was parking and availability, to which I was told there was space, then when I arrived moments later the gates were locked and I was told to park at another hotel half a mile away and still pay £15. Not acceptable and not ideal after driving for 2 hours.

Great I could gave meals in my room and also feel supportive by friendly helpful staff

Lovely

The staff, facilities and food were very good and in general I enjoyed my stay. However, parking underneath the hotel, which had been pre-paid, was a major issue. Parking was over subscribed and I had difficulty either finding space or exiting the carpark. On one particular morning a car was parked opposite where I had parked - I had to make several attempts to get out of my space - taking in excess of 10mins to leave the carpark. This was totally unacceptable.

Admittedly the hotel’s seen better days and little things could be better /cleaner but the staff are fantastic and the location is ideal.

Enjoyed the suite all be it a little tired, room search excellent and the food brilliant.

staff was nice and helpful, good location and room size is good and clean.

Perfect for a business stay over

We had a family room with a sofa bed, cot and highchair in the room, there was plenty of space for our family of 3. Food and room service was great. Food tasted delicious!

The beds are small doubles and the room was very small with a tiny toilet that is separate from the bathroom . You have to walk to the bathroom to wash your hands after using the toilet . Tea pot is right outside the toilet and the only devision we had with the next room was a white board .

Enjoyed a lovely stay even with all the restrictions. Very friendly and clean environment, at no point did we feel uncomfortable or worried about being away from home. Restaurant had great options for breakfast and during the day, with lots of takeaway options around too.