Novotel London Greenwich Hotel 4 stars

Staff was helpful and located next to Greenwich stn. Great superior room

Very relaxed atmosphere and the staff did all they could to make the stay a warm welcoming place to be I would definitely go back again

I had been moved from Ibis Greenwich as it was closing for refurbishment. I was told I would be upgraded to compensate for the inconvienience and short notice. After a very busy day at work I checked in and was told I had a "very good" room and there was a coffee machince and capsules and if I needed anything, just ask. A great start I thought , only to find that my upgrade was a wheelchair access room so all the facilities were set to low for me. I went back to reception and had to wait quite some time until they could find me a suitable room which in the end was the room that had been promised in the first place.

The carpet is too stained.

Only in property for twelve hours. Excellent location fifty yards forn National Rail

On the whole our stay was comfortable. The hotel was very clean on the whole apart from the smell of standing water each morning which was extremely unpleasant. The staff were lovely, although I was not told there would be £100 pound hold on my card aswell as the rate for our stay. However the extra money we paid for the upgrade was not worth it. The bose speaker was only use able with an old fashioned ipod. It would not sink to an iPhone. The promise of bath robes and slippers did not come to light, we found 1 pair of slippers hidden in the cupboard. The hotel is well placed for rail and DLR services, however if you plan a night in the city it is a nightmare getting back after midnight, a taxi is expensive. The menu for drinks and food we felt was limited and did not partake in either. We did not have the breakfast therefore unable to comment on the quality of the food.

Clean, well organised and professional

The staff were great, very friendly and helpful. The food was also very good. My only criticism is the cleanliness of the room. In the executive room we stayed in the sofa had suspicious brown stains on it and there was what looked like toothpaste spattered over the carpet which was disappointing.

Great hotel with friendly and professional staff.

Ideal location for running the London Marathon

It was nicely located , breakfast was also delicious They charged extra 20pounds for early check-in which was not mentioned on Expedia when I booked and even before booking hotel I confirmed I need an early check in they confirmed it will be on availability basis but they didn't mention that have to pay. It's just that I felt they lacked transparency.

Nice hotel had everything required just felt over priced at £313 for one night which didn’t include breakfast.

It was the night before the London Marathon so it was busy. The hotel did a special meal for my wife as she has dietary needs, no issues at all. Food was very good, the location is perfect but best of all the staff could not be better.

Excellent hotel, near all Greenwich attractions and lots of restaurants and pubs. Easy access from DLR. Excellent service and friendly staff. Clean and felt very safe. COVID restrictions in place were simple to follow.

A good stay let down by the lengthy check in process (only one person on the desk) and outdated rooms which were not cleaned properly (lots of dust and sticky ring marks visible from previous drinks). Breakfast was very good though.