Novotel London Greenwich 4 stars

Customer review rating (ALL Rating) 4.4/5 1,276 reviews

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173-185 Greenwich High Road, SE108JA LONDON, United Kingdom

Description

Hotel extras

  • Next to Greenwich train station and DLR

  • Family rooms with extra sofa beds

  • On-site secure parking

  • Fully-equipped gym and sauna

  • Pet-friendly rooms

Our accommodation(s)

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Hotel location

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
United Kingdom

GPS:51.477798, -0.013504

Telephone
Fax +44 20 8312 6810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MEAN TIME bar & kitchen

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,276 reviews

Customer review rating 3.0/5

David H. Families - Confirmed reviews ALL

rooms were hot and stuffy aircon did not work

Dear David, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to see that you rated both our team and your check-out and departure experience highly — I will be sure to pass your kind comments on to the staff. However, I am very sorry to hear that you found your room hot and stuffy and that the air conditioning was not working. Please accept our sincere apologies for the discomfort this caused. This is certainly not the standard we aim to provide. Your feedback has been shared with our maintenance team so the system can be thoroughly checked and any issues resolved promptly. We truly appreciate you bringing this to our attention, as it allows us to improve the experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable stay. Kind regards, Novotel London Greenwich Front Office Team Member Marcel

Customer review rating 4.0/5

Emma R. Families - Confirmed reviews ALL

A great located hotel within easy walking distance to all amenities in Greenwich. Hotel was clean with good facilities. Breakfast had a good choice and the staff were incredibly friendly. We stayed in a family room which was clean and adequate. The layout could do with a rethink, separate toilet to bathroom is helpful, though sink for hand washing was in the bathroom. Would have been better to either be together or a small basin with the toilet. Bath did not seem to work, but shower was good and products supplied were lovely. Room was hot, as expected during winter, but heating wasn't easy to control if it even was controllable? Sofa bed for my children wasn't overly comfortable. The mattress probably needs renewing. We used the hotel car park which was great, first come first serve, but plenty of space during our stay considering the size of the hotel. Overall, would totally recommend this hotel.

Dear Emma, Thank you so much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location in Greenwich, found the hotel clean and well-equipped, and appreciated the variety offered at breakfast. Your kind comments about our friendly team truly mean a lot to us — I will be sure to share your feedback with them. We are pleased that your family room met your needs overall, and we appreciate your constructive comments regarding the layout. Your suggestion about the sink placement between the toilet and bathroom is very helpful, and we will certainly take this into consideration as we review future improvements. I am sorry to hear that the bath did not appear to be working during your stay. Please accept our apologies for this oversight. Had we been aware, we would have been more than happy to assist immediately. We will ensure this is checked thoroughly. Thank you also for highlighting the heating controls — we understand how important room comfort is, particularly during the winter months, and will review this to ensure clearer guidance is available for guests. Your feedback regarding the sofa bed mattress has been noted, and we will assess this promptly, as ensuring a comfortable stay for all members of the family is extremely important to us. It is wonderful to know that you found our car park convenient and that availability worked well during your stay. Thank you again for your recommendation — it truly means a great deal to us. We very much hope to welcome you and your family back again in the near future. Warm regards, Novotel London Greenwich Front Office Team Member Marcel

Customer review rating 5.0/5

Fruzsina K. Business - Confirmed reviews ALL

Comfy rooms, excellent location for taking public transport to the city centre and to the airports, good choice of breakfast, friendly staff.

Dear Guest, Thank you so much for your wonderful review and for giving us a perfect 100/100 rating! We’re delighted to hear that you enjoyed our comfortable rooms, convenient location, and breakfast selection. It’s especially rewarding to know that our team made a positive impression with their friendliness and service. Your kind words truly motivate us to keep delivering the best possible experience for our guests. If you have a moment, we would greatly appreciate it if you could also share your experience on TripAdvisor. Your feedback helps other travellers choose us with confidence. https://www.tripadvisor.co.uk/Hotel_Review-g186338-d529404-Reviews-Novotel_London_Greenwich-London_England.html We look forward to welcoming you back for another comfortable stay in the near future! Warm regards, Athulya Front Office Team Leader Novotel London Greenwich

Customer review rating 4.0/5

Robert G. Solo - Confirmed reviews ALL

In general, it was a pleasant experience.

Dear Robert, Thank you for sharing your feedback and for rating your stay 80/100. We’re pleased to hear that you had a pleasant experience overall and that you found your stay comfortable. Your feedback is very important to us, as it helps us continue improving and delivering even better experiences to our guests. If you have a moment, we would truly appreciate it if you could also share your experience on TripAdvisor. Your review can help other travelers when choosing their stay. https://www.tripadvisor.co.uk/Hotel_Review-g186338-d529404-Reviews-Novotel_London_Greenwich-London_England.html We hope to welcome you back again soon for an even better experience. Warm regards, Athulya Front Office Team Leader Novotel London Greenwich

Customer review rating 3.0/5

Gerard S. Families - Confirmed reviews ALL

We have stayed several times & have no criticism of the staff. However, having opted for a twin-bedded room (223) for our three night stay we have a number of points to make. It became quickly apparent that the room’s décor & figments can only be described as shabby. The carpet looked dirty with some staining & well past its sell-by date. One of the desk’s legs was angled and the draw was stiff & noisy when opened & shut. The toilet door was out of true with its frame & wouldn’t shut. The bathroom unit’s plug only stayed in its closed position occasionally and we had to fill the bathroom unit’s plug with the shower attachment as we couldn’t operate the mechanism the switched water to the taps. The plug when pushed into the closed position wouldn’t release and had to be physically lifted using two hands to release bath water. These last two issues were reported at reception & maintenance obviously had come up but not managed to improve things. The flimsy basin plug release system didn’t feel secure & on one occasion a number of rusted metal flakes dropped from the metal arms onto the floor in addition to an insect which had made its home up there. After being given two £5 drinks vouchers on arrival as we’d agreed to ‘skip the clean’ for both full days we went to the hotel bar & asked if we could defray the cost of a £25 bottle of wine using the vouchers & our two free drinks app as Gold members. This seemed to cause confusion & we ended up paying £15 for the wine despite the app voucher being scanned. We shouldn’t have had to pay anything at all for the bottle. The choices at breakfast are somewhat limited by the size of the food display area but we couldn’t believe that there were no full sized plates for the cooked breakfast. To replace these with smaller ‘sandwich’ versions is a big step backwards as customers with healthy appetites have to make at least one extra trip to the hot food counter. The hotel is well positioned for our needs ( visiting family) but we will seriously consider finding alternative accommodation on the basis of our visit this time. The expense does not justify staying here given that the hotel really needs updating & rooms recarpeted and decorated. We have recently spent time in several European Accor hotels and the difference in quality is noticeable. We hope that our comments will result in some action to improve things with detailed room inspections a priority to check on the quality of fitments, their appearance & ease of operation. Currently having to pay @ £460 for three nights B&B is not good value. I hope you find this constructive criticism & not us just moaning for the sake of it. Once again none of the above applies in anyway way to the excellent staff. Gerard & Diane S.

Other web-users rate our hotel

  • 1,428 reviews 9.3/10 Location
  • 1,655 reviews 5.4/10 Room
  • 1,287 reviews 8.2/10 Service
  • 28 reviews 7.4/10 WiFi
  • 730 reviews 8.1/10 Breakfast
  • 696 reviews 5/10 Cleanliness
  • 5 reviews 10/10 Sustainability

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