Fairmont St Andrews 5 stars

Customer review rating (ALL Rating) 4.4/5 3,438 reviews

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ST ANDREWS, KY16 8PN ST ANDREWS, United Kingdom

Description

Hotel extras

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Our accommodation(s)

Hotel location

Fairmont St Andrews

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

Telephone
Fax +44 1334 837099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,438 reviews

Customer review rating 5.0/5

Bridget P. Families - Confirmed reviews ALL

Stayed at the Manor House (Queenask) with our family to celebrate our Golden Wedding Anniversary. What a beautiful house! Specious, clean and plenty of room to give us all a bit of space. The rooms were all beautiful. Kitchen was so spacious and well equipped. Bedrooms, especially the Master bedroom, and ensuites were well laid out with luxurious bedding, plenty of towels and accessories. Would like to thank you for leaving the bottle of processco, coated chocolate strawberries, freshly baked biscuits and bowl of fruit. What a lovely gesture for our celebration - it was very much appreciated. Shuttle service to the hotel was used which helped one of our party who had difficulty walking. The breakfast at the hotel was good and although the staff were very helpful and friendly, and although quickly rectified, a couple of mistakes were made with our orders. The swimming pool etc was used and thoroughly enjoyed by our party. Dinner was taken at the Cucina. Again the staff were very helpful and friendly - given a glass of sparkling wine for our celebration - a lovely touch. However, a pizza had to be returned as it was burnt. One of our party has an allergy to onions. Informed the staff. The sauce that was served with the chicken had onions in it and although she wasn't served the sauce, she was just given a piece of chicken with no sauce - very dry and not enjoyable. Only found out when the meal arrived at the table - disappointing. Thoroughly enjoyed our time at The Fairmont Manor House. Would (and have already done so) recommend to friends. Will definitely return. Thank you for making our celebration just that little bit more special.

Thank you for taking the time to share your experience regarding your recent stay at the Manor House with your family. We are delighted to learn that you chose to celebrate your Golden Wedding Anniversary with us and that the accommodations met your expectations in terms of space, cleanliness, and comfort. It is always gratifying to know that our gestures, such as the complimentary Prosecco and treats, added to the significance of your celebration. We appreciate your feedback regarding the dining experiences. While we strive to provide exceptional service, we regret that there were mistakes with your orders and the issue with the chicken dish. Your comments on the food quality and allergy considerations are invaluable, and we will ensure that they are addressed with our culinary team to improve our offerings. We are grateful for your kind words regarding our staff and are pleased to hear you plan to recommend us to your friends. We look forward to welcoming you back for your next stay. Warm Regards Lesley LESLEY FALCONER SENIOR EXECUTIVE ASSISTANT Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 5.0/5

Anthony D. Couples - Confirmed reviews ALL

Staff were exceptional so friendly and helpful

Thank you for your kind words regarding our venue and the exceptional service provided by our staff. We are delighted to hear that you enjoyed your experience at Fairmont St Andrews and hope to welcome you back soon for another memorable stay. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 2.0/5

Jonny R. Couples - Confirmed reviews ALL

Booked a night here for my girlfriend's birthday. We usually do a 5-star trip for each of our birthdays and around Christmas time. Gleneagles is our usual go-to, so maybe our expectations are just sky-high now, but this didn't really hit the mark. The grounds are lovely and the staff couldn't have been nicer, but the hotel itself honestly felt more like a glorified Travelodge than a luxury resort. There wasn't a hairdryer in the room which was pretty bizarre and was only noticed once we got ready to go out for dinner and couldn’t dry our hair, although after room service came in the morning one was added. The AC control panel didn’t work and I had to pry the faceplate off just to get the buttons to work at 1a.m. Usually not an issue in Scotland but the whole of the second floor seemed to be boiling which was also a little strange. I missed lunch on the day of arrival so I ordered a room service pizza to tide me over until dinner. It was the worst pizza I’ve ever had. Rubbery cheese, totally dried out, and the crust was like rock. I didn't even know you could mess up a pizza that badly. The general spa facilities were alright, although there was paint peeling from the ceiling and the lockers were a total nightmare. Mine wouldn't open up one leaving on day 1, and my girlfriend’s got stuck again on day 2. We ended up having to stand at the reception desk in our swimwear asking for help, and we heard other guests complaining about the exact same thing. The one massive saving grace was the spa treatments. Both of our therapists were absolutely class - they did an amazing job and I'd 100% recommend booking a treatment if you do go. Overall, it did a job. I'd maybe stay here again if I was up on business, but definitely not for a special personal getaway. If you're used to the standard you get at places like Gleneagles, you'll probably leave a bit disappointed.

Thank you for sharing your feedback regarding your recent stay at Fairmont St Andrews. While I am pleased to hear that you found our grounds lovely and our staff accommodating, I sincerely regret that your experience did not meet the high expectations you have, especially given your history with luxury resorts like Gleneagles. I apologise for the inconvenience you encountered with the hairdryer and the air conditioning control panel. It is our aim to provide all necessary amenities, and the issues you faced are certainly not reflective of our usual standards. I appreciate your understanding regarding the room service meal; I have noted your comments about the pizza to ensure our culinary team is aware of your experience. Additionally, I am sorry to learn about the difficulties you faced with the spa facilities, including the locker system. Your feedback is invaluable as we strive to enhance our guest experience. I am delighted that you enjoyed the spa treatments; your praise for our therapists will be shared with the team. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 0.5/5

Shevy K. Families - Confirmed reviews ALL

Very poor hotel

I am sorry to learn that your experience did not meet your expectations. Your feedback is invaluable, and I assure you that we take such concerns seriously as we strive to improve our services. Thank you for sharing your thoughts and we hope to have the opportunity to welcome you back for an improved experience. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 4.5/5

Greg G. Friends - Confirmed reviews ALL

The hotel delivered a top notch experience, with very few fumbles. My group of 4 stayed 4 nights. The hotel is modern and classy. Breakfast was good, certainly by Scottish hotel standards. Service was B+ for a Fairmount, with most staff highly attentive and friendly. A few points knocked off for breakfast serving staff, which seemed pretty clueless several times. I'd stay here again if I visited the area. Just know that you need a 15 pound / 10 minute taxi to and from restaurants and town.

Thank you for taking the time to share your experience at Fairmont St Andrews. We are delighted to hear that you found our hotel modern and classy, and that you enjoyed our breakfast offerings. Your feedback regarding the attentiveness of our breakfast serving staff has been noted, as we strive for excellence in service and appreciate your insights for improvement. We are pleased that you would consider staying with us again during your next visit to the area. As you mentioned, our location does require a short taxi ride to local attractions, and we appreciate your understanding of this aspect. Sincerely, Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

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