Fairmont St Andrews 5 stars

Customer review rating (ALL Rating) 4.5/5 3,080 reviews

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ST ANDREWS, KY16 8PN ST ANDREWS, United Kingdom

Description

Hotel extras

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Our accommodation(s)

Hotel location

Fairmont St Andrews

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

Telephone
Fax +44 1334 837099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,080 reviews

TripAdvisor Rating  4.2/5  5,388 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Margaret L. Friends - Confirmed reviews ALL

We had the most amazing stay at the hotel. It was magical, with the Christmas tree lights being switched on. The hotel Christmas decorations were stunning. The staff were so welcoming.

Thank you for your kind words regarding your recent stay at Fairmont St Andrews. We are delighted to hear that you enjoyed the festive atmosphere and found our staff welcoming. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

A Mixed Bag

TripAdvisor rating 3.0/5

Scottishjetters TripAdvisor review

We have just completed our annual pre-Christmas stay at the Fairmont St Andrews. In previous years I have left glowing reviews; however, this year our experience was more of a mixed bag. I shall start with the positives. As always, the rooms are well maintained, spacious, and very relaxing. Although the hotel was noticeably busier this year, the communal areas retained their calming and tranquil atmosphere. Overall, the hotel remains a genuinely pleasant place to walk, sit, and unwind. We also enjoyed the pool facilities, which were spotlessly clean and well stocked with warm, soft towels. In terms of positive staff interactions, Joshua at the front door was outstanding. He simply will not allow a guest to hold a door themselves or pass by without a warm greeting. I even observed him walking out to the car park to help an older guest retrieve a walking aid, then escorting her steadily back to the hotel through howling wind and rain (all while smiling and chatting). His care and professionalism were exceptional. Alina at breakfast was also very pleasant and accommodating, adding greatly to the positive aspects of the service experience during our stay. Unfortunately, however, there were several areas that fell below the standard that we have come to expect. The breakfast food quality was inconsistent. The tattie scones were extremely hard. Additionally, much of the meat was overcooked or kept too long under heat, resulting in a tough or greasy texture. Room service was also disappointing. I ordered a steak stroganoff sandwich and was surprised to find a full layer of peppercorns placed between the bread and the meat on both sides of the sandwich, with no sauce included at all. I had to dismantle it to remove the excessive amount of peppercorns before eating what ended up being a very dry meal. None of the sandwiches arrived with kettle chips as stated on the menu, and shortly after starting our meal we were called and asked if the trolley could be collected. Overall, both the quality of the food and the service felt below the usual standard. The spa experience also detracted from our stay. Each time we entered the spa to use the pool we were questioned abruptly about our reason for being there, our room number, and our name. While I understand the need for verification, the tone was not welcoming and other guests entering at the same time were often not asked the same questions. We were also ignored by staff on several occasions while walking around the hotel. It shouldn’t be too much to expect a smile and a hello to be returned. Additionally, we attempted on several occasions to call for fresh towels only for the phone to ring out. When we went to reception in person, there were no guests waiting and several staff members standing idle. That didn’t feel 5 star. Overall, we did still enjoy our stay. However, we did not enjoy it nearly as much as in previous years. The service and the food did not meet the high standard we know the Fairmont St Andrews is capable of delivering. Hopefully things will return to normal soon, as this has always been a place we look forward to returning to.

Thank you for taking the time to share your recent experience at Fairmont St Andrews. While I am pleased to hear that you appreciated the spacious rooms and the exemplary service provided by our team members, I am truly sorry that certain aspects of your stay did not meet your expectations. Your feedback regarding the inconsistencies in breakfast food quality and room service is invaluable. We always strive for excellence and your comments will be shared with our culinary team for further review. Additionally, I apologise for the experience you had at the spa with the verification process; we aim to ensure a welcoming atmosphere for all our guests, and I regret that this was not your experience. Furthermore, I regret that you felt overlooked by staff during your stay. Our commitment to exceptional service is paramount, and I appreciate your insights as they will help us improve. Thank you once again for your feedback. We hope to welcome you back soon for an experience that reflects the high standards we are known for.

Customer review rating 5.0/5

Robert F. Families - Confirmed reviews ALL

This was actually a pre-exam gift for our daughter who is a student at St. Andrews. She had a wonderful SPA experience, a delicious dinner, a comfortable sleep and feels so well rested and cared for, we are confident she will score well on her exams.

Thank you for your kind words regarding your daughter's experience at our hotel. We are delighted to hear that she enjoyed the spa, dinner, and found her stay comfortable. It is wonderful to know that she feels well rested and cared for as she prepares for her exams. Best wishes for your daughters exams and we hope to welcome you all back again soon. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 5.0/5

Gary H. Couples - Confirmed reviews ALL

Had a fabulous time

Thank you for your positive feedback. We are delighted to hear that you had a fabulous time at Fairmont St Andrews. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 5.0/5

James H. Families - Confirmed reviews ALL

We were a group of 6 who were staying at the hotel for 4 nights whilst in St Andrews for my sons wedding.

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your group enjoyed your time at Fairmont St Andrews while celebrating your son's wedding. We hope to welcome you back in the future. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

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Other web-users rate our hotel

  • 474 reviews 8.9/10 Location
  • 1,299 reviews 7.8/10 Room
  • 1,853 reviews 8.2/10 Service
  • 6 reviews 7.1/10 WiFi
  • 835 reviews 5.9/10 Food
  • 591 reviews 8.3/10 Breakfast
  • 355 reviews 5.9/10 Cleanliness
  • 319 reviews 4.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.