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Fairmont St Andrews - Scotland 5 stars

Customer review rating 4.5/5 9,231 reviews
Fairmont St Andrews - Scotland
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Hotel extras

An idyllic location in the 'Home of Golf', the resort is a perfect destination for historic attractions, Scottish seafood, outdoor activities and architecture. Create memories in the tranquil spa, and two world-class golf courses, featuring GolfBoards.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Golf (Nearby)
  • Bicycles rental
Catering
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 23 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

In response to the COVID-19 pandemic, we are saddened to inform you that Fairmont St Andrews will temporarily close from today, Monday 23 March 2020. Our thoughts are with everyone affected by this unprecedented event around the world.

Hotel location

Fairmont St Andrews - Scotland

ST ANDREWS
KY16 8PN
st andrews
united kingdom

Tel: +441334 837000

Fax: (+44)1334 837099

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUNDEE AIRPORT   At 32.19km / 20 miles

  • By plane

    EDINBURGH AIRPORT At 80.47km / 50 miles

  • By plane

    GLASGOW INTERNATIONAL AIRPORT At 144.84km / 90 miles

GPS :56.3203, -2.7308

Our accommodations

King-sized beds- thick, soft duvet covers and a feeling of total exhilaration as you relax within the comfort of your accomodations with all the five star services at your fingertips. If you are looking for a little extra space and luxury at our Scotland hotel- the suites provide ample of both in every accommodation.

Fairmont King NS

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: Golf view, Patio *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Fairmont Room Double Double Bed

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Views: Golf view, Patio *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Fairmont View King NS

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Fairmont View Double Double NS

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Deluxe King NS

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: Golf view, Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Deluxe Room Double Double Bed

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Views: Golf view, Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Atrium Room King Bed

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)
Accessible room

Fairmont King NS Accessible

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Fairmont Dbl Dbl Accessible NS

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)
Accessible room

Fairmont View KG Accessible

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Fairmont View Dbl Dbl Accessible

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

Atrium Room Twin Bed

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)
Rooms

Our restaurants and bars

LA CUCINA

Type of cuisine: Mediterranean

Uniting the charm of a classic Trattoria with contemporary flair, this venue offers traditional Italian and Mediterranean dishes made with authentic ingredients, cooked and served with passion.

ST ANDREWS BAR AND GRILL

Type of cuisine: Other cooking style

St Andrews Bar & Grill is set upon a spectacular cliff top with stunning panoramic views over both our championships golf courses and St Andrews Bay. Serving traditional golfers fayre by day and the finest Scottish steak & seafood by night.

SAVOY AFTERNOON TEA

Type of cuisine: Cafe

Providing an afternoon sweet treat that will give you a taste of London in St Andrews. Choose from a range of teas served with homemade finger sandwiches, scones with clotted cream & jam, and a selection of indulgent seasonal cakes and pastries.

SQUIRE RESTAURANT

Type of cuisine: International

Sitting underneath the award-winning 'Zephyr' sculpture, is where you can enjoy a lavish breakfast buffet in the Squire Restaurant. Featuring Scottish classics of black pudding, haggis, crisp bacon, fluffy pancakes and an omelet station.

KITTOCKS DEN

Non contractual photo

As you settle into the warm relaxing atmosphere of our bar, enjoy a light snack or some casual dining. Our bar features an exceptional collection of 'Spirits of Scotland' with rare and unique Single Malts, cocktails and spirits.

Zephyr Sports Bar

Non contractual photo

The Zephyr Sports Bar is a fresh take on the classic sports bar and is Scotland's ONLY vegan/vegetarian sports bar. Our six large screen TV's will show the best offerings from BT Sport & Sky Sports including The Champions League, Six Nations and many more

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 1,647 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 660 people

Find out more

Our guest reviews for
Fairmont St Andrews - Scotland

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,231 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,482 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent stay

Customer review rating 4.5/5

John W. Couples - 25/03/2020 Confirmed reviews ALL

Friendly staff. Remembered my wife’s birthday. No faults.

Dear Mr W., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Stay safe during these difficult times. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Wonderful views

Customer review rating 4.5/5

Anonymous Friends - 25/03/2020 Confirmed reviews ALL

Beautiful hotel in a stunning setting. We were here with friends and our stay was made perfect thanks to the warmth and attention given by excellent staff. We will certainly visit again.

Dear Ms G., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Corona stay

Customer review rating 4.5/5

Neil M. Friends - 25/03/2020 Confirmed reviews ALL

Meant to be 3 nights, could only manage 1 due to Coronavirus. Hotel was very understanding especially Brittany Smith who was wonderful.

Dear Mr M., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am very sorry that your stay with us was cut short due to this awful situation we are currently experiencing. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. I hope you and your family are staying safe. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Well located

Customer review rating 4.5/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

We received a room upgrade as we were celebrating my wife’s 75th birthday. Also a cake and card delivered to room. Nice touch, appreciated. Furniture in room is needing some tlc, and no shelves in bathroom for toiletries etc. In bar restaurant we were quoted 3/4 hr for a cold meal. We requested rolls and butter ‘to keep us going’ response this would also take 3/4 hour! We were given nibbles and two glasses of Prosecco to compensate, and not charged for our drinks order. Waitress tried her best.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Fairmont St Andrews - Scotland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am terribly sorry for the issues that you encountered during your stay and shall pass on your feedback to the relevant department managers to take action on their return. Please rest assured that we shall take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope you and your family are safe and well at this difficult time. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Awkward

Customer review rating 4.5/5

Peter M. Couples - 25/03/2020 Confirmed reviews ALL

We are aware that it's a very difficult time just now and we probably should have delayed our trip to the fairmont but it was our 30th anniversary and wanted to treat ourselves. Your staff tried there best but we felt a bit uncomfortable that there was not much space between the breakfast tables which made breakfast a bit unforgettable and put us off having our anniversary dinner in the restaurant and just had room service instead. As I said before your staff were 1st class and tried there best but it did not feel like the usual magic visiting the fairmont.

Dear Mr M., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am terribly sorry that you left us disappointed during your stay and I shall pass on your comments to the team on their return. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is never our intention that a guest leaves us less than completely satisfied and I am sorry that on this occasion we let you down. By way of an apology I would like to offer you 25% off your next room night stay with us, subject to availability, valid for 12 months and excluding special events. Furthermore when you do wish to return please contact me directly and I shall personally take care of your reservation requirements. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. I hope you and your family stay safe and well during these difficult times we are living in. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Excellent service

Customer review rating 4.5/5

Alexander B. Couples - 21/03/2020 Confirmed reviews ALL

Well appointed room and very helpful and courteous staff

Dear Mr B., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.
Customer review rating 4.5/5

Ronald C. Couples - 20/03/2020 Confirmed reviews ALL

Just ok, not 5 star, restaurant very poor

Dear Mr C., Thank you for taking the time to tell us about your experience at the Fairmont St Andrews - Scotland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am dreadfully sorry that you had such poor dining experiences with us and I have passed on your comments to the Food & Beverage Director to address with his team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I hope you and your family are safe and well during these difficult times we are experiencing. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Excellent service

Customer review rating 4.5/5

L M. Families - 20/03/2020 Confirmed reviews ALL

As a family we found the accommodation very comfortable, all expected amenities, well maintained hotel,fantastic staff and excellent service. Evening dining options could be more extensive and a greater range offered. The food generally was good, but la Cucina was generic and uninspired. Excellent breakfast!

Dear Ms M., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our Hotel Manager is reviewing the La Cucina menu with the Restaurant Manager and Chef. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Superb location friendly staff

Customer review rating 4.5/5

Margo L. Couples - 20/03/2020 Confirmed reviews ALL

Lovely little break super views in our upgraded room. Staff very helpful lovely big bed.

Dear Ms L., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Nice location

Customer review rating 4.5/5

N R. Solo - 20/03/2020 Confirmed reviews ALL

Nice room and staff, breakfast good but Italian meal could be better.

Dear Mr R., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Dining experience poor

Customer review rating 4.5/5

Andrew S. Friends - 20/03/2020 Confirmed reviews ALL

We stayed 2 nights. Dinner in the Italian restaurant was average at best Lasagne dry. Breakfast Day 1 had clearly been made for some time ahead of serving. Bacon and poached eggs inedible and replaced albeit no improvement. Breakfast Day 2 cold despite the plate being too hot to touch. I have stayed in the hotel many times (in excess of 20) over many years with family and friends so feel qualified to give you a balanced opinion and based on this experience I will look at other alternatives for our next trip to St Andrews. The staff in the golf shop provided the usual excellent experience so 10/10 for them but alas the off course hospitality particularly the food was extremely disappointing. Covid 19 notwithstanding !!

Dear Mr S., Thank you for taking the time to tell us about your experience at the Fairmont St Andrews - Scotland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am dreadfully sorry that you had such a poor food & beverage experience with us on your last visit and I have passed on your comments to the Food & Beverage Director to address with the teams directly. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is never our intention that a guest leaves us less than completely satisfied and I am sorry that on this occasion we let you down. By way of an apology I would like to offer you 25% off your next room night stay, subject to availability, valid for 12 months and excluding special events. Furthermore when you do wish to return please contact me directly and I shall personally take care of your reservation requirements. Again my apologies for the issues that you encountered and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Excellent customer service

Customer review rating 4.5/5

Mr B. S. Friends - 20/03/2020 Confirmed reviews ALL

My wife stayed with her two sisters in a family room girlie night and enjoyed all the facilities

Dear Mr S., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Very good stay

Customer review rating 4.5/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

Accommodation was excellent. Staff extremely helpful and friendly. Enjoyed our meal at the Grill but the pasta in Cuccini was poor. On first morning was surprised that buffet was still in operation. However, this situation rectified on Tuesday but breakfast was chaotic. Took 20 mins to take our order and then another 30 mins to deliver only half our order. I got the cooked element but not the cereal and my wife was the opposite. It would have helped if those staff serving tea and coffee had simply delivered a pot to the table and were then free to clear tables, take orders and deliver the food.

Dear Mr B., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that overall you enjoyed your stay with us however I am sorry that you had poor dining experiences with us and and have passed on your comments to the Food & Beverage Director to address with his team. It will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding breakfast Tuesday was the first time our colleagues had provided breakfast in this way and I am sorry that it caused some delays. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. I hope you and your family are safe and well during these difficult times we are currently experiencing. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Lovely hotel - one of our faves.

Customer review rating 4.5/5

Lindsay Couples - 20/03/2020 Confirmed reviews ALL

We love this hotel - the whole experience is lovely. Staff are extremely helpful and friendly but not too familiar and maintain professionalism. Breakfast is amazing - especially the egg counter. Dinner in La Cucina was lovely. The only non-positive comments I would make would be the pricing in La Cucina. Pasta and pizzas are very reasonably priced but a chicken breast on a bed of veg for £24 is a bit of a liberty. Also the pillows in the bedroom are way too soft (for our liking). On the whole a great experience though.

Dear Ms M., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. Our Hotel Manager shall review your comments on La Cucina with the Restuarant Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Impressive hotel and location

Customer review rating 4.5/5

Stuart M. Couples - 20/03/2020 Confirmed reviews ALL

All the staff were cheerful and caring. No doubt the weather helped but the surrounding grounds are superb, even for a non golfer like me. The food was also excellent.

Dear Mr M., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Beautiful hotel.

Customer review rating 4.5/5

Anonymous Couples - 19/03/2020 Confirmed reviews ALL

Loved every minute of our stay. Spa was amazing and hotel was amazing.

Dear Ms C., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.
Customer review rating 4.5/5

Sylvie B. Families - 18/03/2020 Confirmed reviews ALL

We got married in the hotel in 2017 and it always disappoints me that there’s no acknowledgment of that when we stay (which is at least twice a year). We got a room with no view despite the hotel being quiet. The hotel is always comfortable and the breakfast is REALLY good. Unfortunately we had a terrible meal in the Italian. The bread for the starter tasted stale and the main course was almost inedible, tasteless and undercooked. We won’t be eating at the restaurant again when we next stay. Other than that the beds were comfy as always, pool lovely and nice space for kids to run around. We will be back as the hotel is special to us but it’s a shame we are never made to feel that welcome despite how many times we have stayed and having got married there.

Dear Mr & Mrs B., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that overall you enjoyed your stay with us however I am sorry that you received no acknowledgement as a regular guest or for your poor dining experience in La Cucina. I have passed on your feedback on La Cucina to the Food & Beverage Manager and have asked our Front Office Manager to review the importance with the team of checking previous guests visits and acknowledging same. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Lovely Spa Break

Customer review rating 4.5/5

Carolyn K. Families - 18/03/2020 Confirmed reviews ALL

Super overnight spa break for my daughter and I.

Dear Mr K., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Excellent Location Perfect for Short break

Customer review rating 4.5/5

Db Couples - 18/03/2020 Confirmed reviews ALL

first class as always

Dear Mr B., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.
Customer review rating 4.5/5

Paulo Couples - 18/03/2020 Confirmed reviews ALL

It was very relaxing

Dear Mr H., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.
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