Fairmont St Andrews - Scotland 5 stars

Satisfied

Stayed for my mums 80th birthday ... all staff were absolutely fantastic made us welcome and treated us amazingly well.

My husband and I often stay at Fairmont St Andrews. We thoroughly enjoy every stay. The rooms are beautiful. The food is wonderful. And the staff are the friendliest we have ever come across.

It was good all round, but very busy on the Saturday night which impacted on our dining experience at La Cucina and breakfast on the Sunday morning.

Overall the hotel was good, a bit dissapointed that the last shuttle bus into town was 6pm (7pm would be better). My room was good however the furniture was a bit mix and match. Like the breakfast and overall service from the staff was good

The stay was fine, nice hotel but lacked atmosphere, bar service was poor. There seemed to be a lot of young and inexperienced staff. Breakfast experience was very poor.

Enjoyable

Everything was perfect One problem, booked breakfast as room service and it was half an hour late. However the reception adjusted the bill accordingly and dealt with it perfectly.

Despite finding the reservations staff less than helpful over the phone when we arrived the reception staff couldn’t have been nicer. We tend to stay at the hotel at least once a year but this was a special trip as it was my husband’s birthday but he’d also just been given the all clear having had kidney cancer. The reception team arranged for a lovely bottle of Prosecco and a slice of birthday cake to be sent up to the room. As regulars to the hotel it was nice to be reminded of the small but significant things the team does to male its customers feel valued. Well done team Fairmont!

Stunning location, friendly staff and luxurious rooms.

The room was lovely and clean. Some of our party had water/glasses and a coffee machine. We didn’t have that despite us all being in rooms next to each other. There was a sewage smell coming from the shower drain in the bathroom which wasn’t pleasant. Lunch in the bar was pleasant however I’m not sure why the sports bar needs to be vegan, not required. Breakfast had a good choice and can’t fault it. Liked the late checkout time.

The Fairmont is a very impressive hotel. The rooms are fantastic, with lots of space and comfy beds. The restaurants are also brilliant, the Italian was one of the best meals I've had in a long time and the service also fantastic. We also enjoyed an afternoon tea, which was enjoyable but could've had a few more savoury options. Great also that it has a sports bar, although a bit of a shame that this was closed on the Sunday, when lots of sports are on! The only downside really was the spa, it was incredibly busy. I think more loungers and the addition of some more hot tubs would be great for busier times. Perhaps we just caught it on a very busy weekend. We were looking forward to relaxing by the pool, but it wasn't very relaxing. Even as part of an itison deal, I feel it's quite expensive, but great for a treat.

Staff very friendly. Evening meal at La Cucina not to standard expected

We had a fantastic time from beginning to end. It was my 50th birthday and I was made to feel very special (as were my husband and son!). All the staff, without exception, were warm and friendly and nothing was too much bother. We cannot wait to come back again. Thank you

We stay as a family in Fairmont. Our latest stay was great as usual. However a few thjnfs to note. The swimming pool was cold..so much so we only lasted in ten minutes. My youngest is 5months and it was far too cold for her. There was a sewage smell around the pool area also. In the room, not a major issue but the dust on the silver underneath the bathroom sink was very noticeable..something I would have expected to see in a 5 star hotel. This did happen before when we stayed a few years back and the toilet hadnt been cleaned. I sid mention it at the time when checking out.