Fairmont St Andrews 5 stars

Customer review rating (ALL Rating) 4.5/5 3,088 reviews

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ST ANDREWS, KY16 8PN ST ANDREWS, United Kingdom

Description

Hotel extras

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Our accommodation(s)

Hotel location

Fairmont St Andrews

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

Telephone
Fax +44 1334 837099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,088 reviews

TripAdvisor Rating  4.2/5  5,391 reviews

Certificate of excellence 2025

Wonderful 2 day stay for Christmas

TripAdvisor rating 5.0/5

Scarlet175 TripAdvisor review

Wonderful 2 day stay over Christmas Day. A bit of a queue at checkin- but after that, no issues at all. Christmas Day lunch was great. Wasn’t sure how it would work with buffet for starters and desserts but it was very efficient. Plenty of food. Unfortunately couldn’t manage much in the way of desserts but they looked amazing. We had lunch at 2.30 and were still full going to bed. No need for any tea or room service food. There were loads of staff and the main course came promptly when we asked for it. This is the first time we have gone away for Christmas rather than having it at home or with family and we thoroughly enjoyed it

Thank you for sharing your delightful experience during your recent stay with us over Christmas. We are thrilled to hear that you enjoyed your time at Fairmont St Andrews and that our Christmas Day lunch met your expectations. It is wonderful to know you found our buffet setup for starters and desserts to be efficient, and that the variety of food available was satisfying. We appreciate your understanding regarding the check-in process and are pleased that it did not detract from your overall experience. Our team strives to ensure that guests have a memorable stay, especially during such a special time of year. Your feedback regarding the service and food quality is invaluable to us, and we will share your kind words with our staff. We hope to welcome you back for another memorable stay in the future.

Worst Ever

TripAdvisor rating 1.0/5

kinacats TripAdvisor review

Just returned from the worst Christmas experience ever. Christmas dinner would have been better at a works canteen. Obviously all about charging as much as possible, and giving the least possible. I heard lots of complaints, not sure how many people would voice them. We had to order room service pizza as everyone was hungry by 10pm … Won’t be returning 5star hotel with 2star standards…

Thank you for sharing your experience regarding your recent stay with us. I sincerely apologise that your Christmas dinner did not meet your expectations. We strive to provide an exceptional dining experience, and it is disheartening to hear that the meal fell short. Furthermore, I regret that you encountered difficulties with late-night dining options. Your feedback is invaluable, and we will certainly take it into consideration as we continually seek to enhance our services. Thank you once again for your comments. We hope to have the opportunity to welcome you back again in the future.

Customer review rating 5.0/5

Nikki F. Families - Confirmed reviews ALL

Wow! This was our 6th year coming to stay for Christmas to see Santa and it didn't disappoint. We were really worried following the changes made this year to the Santa experiences. We couldn't justify paying for the grotto experience, knowing what it had cost us in the past. We opted to do the afternoon tea with Santa and although lovely, wasn't really our sons things. We were able to check in early which was great and the lovely Colleen organised for us to be able to visit Santa in his grotto after all. The look on my son's face when we told him was priceless! It made his whole trip. So thank you Colleen! Another great surprise was the changes to the kids play area. My son LOVED the bouncy castle. We visited it multiple times a day. We love getting a suite at Christmas, so that we have a tree in our room. We always have a cosy night in our matching pj's with room service which our little boy loves. Breakfast was fantastic as always. We decided to do earlier than usual to avoid the crowds and there was something magical about having breakfast in the dark. I had to change my spa treatment last minute and the staff were super accommodating. I changed to the North Sea hot stone massage with Sinead which was fantastic as always. I want to say another thank you to Victoria the spa manager. She went above and beyond following a slight mishap on my birthday in April. She came out to have a chat with me as I was checking in which was really lovely. Dinner at La Cucina was great and the staff at Kittocks were attentive as always. It really was a fantastic stay. We really hope the Santa grotto experience goes back to the normal format next year. It was sad seeing very few kids visit. Our trip definitely wouldn't have been the same if hadn't been for Colleen arranging for us to go. So thank you again.

Customer review rating 4.0/5

Nicola R. Families - Confirmed reviews ALL

There was no choice for dairy allergies

Customer review rating 3.5/5

Lynsey G. Families - Confirmed reviews ALL

Check in staff absolutely lovely, I mentioned it was for mums Birthday could they get restaurant to put happy birthday on her dessert, they went above and put balloons and card in room, so grateful. Unfortunately the Spa let the hotel down, the tiles in the steam room loose very easily could cut someones foot, as several very uneven and dirty, spoke with a gentleman who was a member said this had been reported several weeks ago. There were no cups for water,checked several times through our visit, tok several attempts to get clean towel, not something at epect from such a wel repected hotel. The room. I was slightly disappointed as the bed sheet was ripped, the skirting in the room was marled along the back,black scuff marks just something I didn't expect from yourself, sound petty but these things make your stay, first impression wasnt great, i wanted the WOW fir mum and you didas a room deliver. I did take a picture as it was shabby and didn't want mum or myself getting the blame for it. I did mention it on checkout about the bed didn't want to complain as such but yes the room and spa really did let you down, I'm just so glad you have amazing reception staff as they made mums Birthday stay special ❤️ with their very kind gesture, it was very much appreciated x

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Other web-users rate our hotel

  • 474 reviews 8.9/10 Location
  • 1,299 reviews 7.8/10 Room
  • 1,853 reviews 8.2/10 Service
  • 6 reviews 7.1/10 WiFi
  • 835 reviews 5.9/10 Food
  • 591 reviews 8.3/10 Breakfast
  • 355 reviews 5.9/10 Cleanliness
  • 319 reviews 4.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.