Fairmont St Andrews 5 stars

Customer review rating (ALL Rating) 4.4/5 3,411 reviews

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ST ANDREWS, KY16 8PN ST ANDREWS, United Kingdom

Description

Hotel extras

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Our accommodation(s)

Hotel location

Fairmont St Andrews

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

Telephone
Fax +44 1334 837099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,411 reviews

Customer review rating 3.0/5

Melissa M. Couples - Confirmed reviews ALL

I had organised this stay for my partners 30th birthday as a surprise. I had arrange for balloons & decorations and a few other bits to be in the room for our arrival. The hotel ended up forgetting about them and I had to phone to ask for them. Our room was lovely, clean and comfortable. We had excellent stay in the spa annd great highland fling treatment. Although the pool was a little chilly. We had an excellent lunch at the bar beside reception when we arrived and could not fault it there at all. But unfortunately we went to the club house for dinner which was very disappointing. Forgetting about our starters and bringing Mains first, wrong drinks and wrong deserts. The steak was pleasant but definitely had nicer for the price. Wasn’t cooked the best. Cocktail menu was so disappointing. Breakfast the next morning was lovely. No faults at all. Over all our stay was nice but expected a lot more and was left feeling a bit disappointed especially it being for my partners 30th.

Thank you for taking the time to share your experience during your recent stay with us. I am pleased to hear that you found your room comfortable and enjoyed your time at the spa, as well as your lunch upon arrival. However, I sincerely regret that the arrangements made for your partner's special birthday celebration did not meet your expectations. It is always our intention to provide a seamless experience, and I apologise for the oversight regarding the decorations. Furthermore, I am disappointed to learn about the service issues you encountered at the clubhouse, including the mix-ups with your orders. This is certainly not the standard we strive to uphold. Your feedback about the cocktail menu has also been noted, as we aim to offer a diverse and enjoyable selection. I am glad to hear that breakfast was a highlight of your stay. We appreciate your valuable insights, which will aid us in enhancing our services in the future. Thank you once again for your feedback and we hope to welcome you back again in the future. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 5.0/5

Joe H. Friends - Confirmed reviews ALL

We came in with a large group to play golf and the staff made sure we well taken care of

Thank you for your kind words regarding our staff and their dedication to ensuring your group had a wonderful golfing experience. It is always a pleasure to receive such positive feedback about our team’s efforts to provide exceptional service. We hope to welcome you back again soon. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 3.0/5

Sarah H. Couples - Confirmed reviews ALL

Nearly every member of staff we encountered was excellent. The room was nice, but very tired - wardrobe handle was loose. In the bathroom (which was a good size), the toilet was wobbly and the floor tiles were loose. Breakfast was great and service was good. But the Mediterranean restaurant food was terrible, although the staff were lovely. Starter was changed without question, which we appreciated. The main porccetta was dry and, I suspect, reheated and the side “roasted” vegetables were oily and raw. We couldn’t bring ourselves to complain again because the staff are so nice. We cancelled our dinner on the second night for fear it would be a total waste of time and money. Breakfast was good. Pool was great. Location is good, even though we don’t play golf. People make a hotel and all the staff (apart from a grumpy barman) were great. If the other issues are resolved, it would be a brilliant place to stay. I don’t usually write reviews, but you chased and caught me on a Sunday night! I would be happy to discuss, if it would be helpful.

Thank you for taking the time to share your feedback regarding your recent stay at Fairmont St Andrews. We are pleased to hear that you found our staff to be excellent and appreciated the breakfast and pool facilities. Your compliments will be shared with the team to recognise their hard work and dedication. However, I sincerely apologise for the maintenance issues you encountered in your room and the disappointing experience at our Mediterranean restaurant. It is our aim to provide exceptional dining experiences, and I regret that we fell short during your visit. Please know that your concerns regarding the food quality and room condition have been duly noted, as we continually strive to enhance our guest experience. We appreciate your constructive feedback and hope to have the opportunity to welcome you back in the future for an improved stay. Kind regards, Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 3.5/5

Wai Y. B. Families - Confirmed reviews ALL

Stayed in this hotel over last 10years and good to go back with a fully refurbished bathroom. We never enjoyed the food in our previous experience and not expectation this time as well. We had dinner in the Clubhouse & Grill, food was delicious when the kitchen got it right. Breakfast in the morning was very disappointed, arrived 8:30am restaurant was less than half full, no queue and staffs wasn’t busy but still wait 5-10mins to get a table. The food in the buffet area was very poor quality and sad looking. We order from the menu hope will be better, then the food arrived in a unappetising, the fried eggs looks like been sitting under the heated lamp for hours, is dry and rubbery. Same as bacon and sausages etc. we end up walked out without eating anything.

Thank you for taking the time to share your experience during your recent stay at Fairmont St Andrews. We appreciate your loyalty over the past decade and are pleased to hear that you enjoyed the refurbishment of the bathrooms. However, I sincerely apologise for the disappointments you encountered in our dining facilities. It is concerning to learn about the delays you faced while waiting for a table and the quality of the breakfast items you received. We strive to maintain high standards in our food offerings and guest service, and your feedback highlights areas where we can improve. Your comments regarding the buffet and menu items will be shared with our culinary team for their review. We value your input and hope to provide a more enjoyable experience during your next visit. Thank you once again for your feedback. We hope to welcome you back again in the future. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 4.5/5

Stephen B. Couples - Confirmed reviews ALL

friendly staff

Thank you for your positive feedback regarding your recent stay at Fairmont St Andrews. We are delighted to hear that you enjoyed our resort and found our staff to be friendly. Your kind words are greatly appreciated. We hope to have the pleasure of welcoming you back again soon. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

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