lovely spacious rooms, great service, very relaxing

Staff were fantastic and extremely helpful, so polite and friendly, five star customer service. Food and drinks were great. The bus service into St Andrews was an added bonus.

We did really enjoy the beautiful hotel but were very disappointed with the breakfast. We understand that we booked one of the last slots but still didn’t expect to be left with the leftovers and some of the hot plates were completely empty. Within 15mins of us sitting down staff started to clear away everything.

Friendly staff, beautiful room and great breakfast.

Lovely hotel, with stunning room 3003!! Only criticism was meal in La cucina, average at best and very expensive for what we ate. Waitress disappeared at end of meal and we had to go find someone to sign for bill. Breakfast was amazing as always!!

Beautiful hotel with fabulous views. The rooms were big and spacious. The spa area is great and we got some treatments which we really enjoyed. Zara at reception at the spa was very helpful. We ate dinner in LaCucina which was the only dissapointing part of our stay, the food wasn’t great.

Really lovely service

Myself and my fiancé have been coming each year to this hotel for the past 5 years. Each time we come its like coming home, the hotel is beautifully presented, the standard of cleanliness excellent and the staff are fantastic!! We love coming, it's become our annual tradition and we hope to continue for many years to come. This year the new restaurant Kittocks Den was a welcome addition the relaxed informal atmosphere and food made for a great night.

Lovely Hotel and staff all very friendly and nice. Nice facilities and good breakfast. Room was not as clean as I would expect (surfaces and lamps etc were visibly very dusty and stayed same even after housekeeping each day.) fire alarm early in morning was not great with you young children in winter weather but these things often can't be avoided.

Arrival, Hogmanay excellent not so rest of stay! Had breakfast, went for long walk returned to our room to relax and it was not made up and still not made up until almost 2pm. Toilet, wash hand basin not cleaned or basin surround not wiped soap hard stuck on basin most unpleasant. Bed duvet smoothed and sorted, pillows were as we left them ie not plumped up our head indent still on pillow, bottom sheet not smoothed out was as we left it when we got out of bed. To me just not good at all for hotel of this standard! Unsure if we actually got fresh towels bit suspect!

2 night stay 30th Dec to 1st Jan 2022. Fantastic stay at Fairmont. Food was amazing especially on Hogmanay night and service excellent. Lovely hotel would definitely come back

I will start with the positives. The staff are what makes the Fairmount this is really one of the reason we keep coming back and It was lovely to see a few old faces back, especially Sergio. He truly is a credit to the Fairmount as are Tam and Phil and Amanda in corporate Golf. The atmosphere at the Fairmount is so relaxed, you feel yourself starting to unwind as you walk through the doors. The front of house staff where so helpful and friendly whilst checking us in. They explained fully the covid procedures that had been implemented for our safety at the hotel. As soon as we arrived in our room the first thing, I noticed was how dirty the light switch was, then I noticed that the room had not been cleaned properly. The bed had fresh bedding but ever surface was thick with dust and the windows were covered with hand/fingerprints (this was on the inside). The biggest issue for me however was the bathroom. There where 3 of us in my party and there were only 2 bath towels (I have no doubt this was just an oversight). However, the shower was dirty, the bath had hair in it and again the chrome fittings were covered in dust and marks , but this wasn’t just a few days’ worth! I would have been fine with this had the toilet not still had a little reminder from the previous guest that had not been cleaned properly. I did report this and ask for more towels and some shampoo as I had forgotten to pack this and there was none in my room, nothing was done! I know that the hotel was full between 01/01/22 – 02/01/22 and I know that COVID has had a huge impact on the hotel (like every other company), so I have no doubt that this is reason for this. Our first night we had a beautiful meal at La Cucina. The food was lovely and the staff very professional and friendly and we had drinks in the bar. The staff where friendly and worked so hard. You could tell that the hotel was short staffed, but they worked so hard. The next day we decided to have lunch in the hotel. We ordered our food and my daughters desert arrived before her food. Now this didn’t bother her, as who doesn’t like a dessert, but it was 35/40 mins before our food actually arrived. I know that the hotel is very shorted staffed, due to covid/Brexit but we spend an awful lot of money when we are there and the one thing I expect is a clean room. I don’t want this review to be published as it may put off a first-time visitor and I wouldn’t want that. As I have said, we love the hotel and the staff but I think they really need to look at hiring more staff to take some of the pressure off the staff they have. However, I know it is so difficult trying to get staff at the moment. These comments are not made to get anyone into trouble, that is the last thing I wold want they are just some helpful feedback. I look forward to our next visit.

Only constructive feedback I would give is pillows are too soft Kind regards Jenna

Overall everything was great except breakfast. Food was very good but asking guests to share utensils on buffet should not be happening at present. I used my napkin from my table to wrap around utensils. Nobody even wiped them down or replaced them on the two mornings I was there. The choice of food was fab. I also had food up at the bar and this was very good as well. The rooms were very clean and our cleaner was very polite and helpful and I told the person at checkout that she was very good and a credit to the hotel. Hotel was very clean.

Take water for room as no free water provided. £2 from the fridge!! Very unusual for such a top class hotel. Breakfast excellent with choice of eggs cooked on request. Blackpudding and sausages out of this world. Beds comfy but pillow very hard. Excellent and enjoyable hotel overall.