Fairmont St Andrews 5 stars

Customer review rating (ALL Rating) 4.4/5 3,141 reviews

Best price
guarantee
Fairmont St Andrews - Image 1
Fairmont St Andrews - Image 2
Fairmont St Andrews - Image 3
Fairmont St Andrews - Image 4
ST ANDREWS, KY16 8PN ST ANDREWS, United Kingdom

Description

Hotel extras

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Our accommodation(s)

Hotel location

Fairmont St Andrews

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

Telephone
Fax +44 1334 837099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,141 reviews

TripAdvisor Rating  4.2/5  5,397 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Robert H. Couples - Confirmed reviews ALL

We stayed for one night as it was to celebrate our anniversary. The check in process was fine. However, we only discovered at check in that we needed to book to use the swimming pool. Unfortunately we discovered that the pool was fully booked. Very Disappointed.

Thank you for taking the time to share your experience with us. I am pleased to hear that you found your room comfortable and clean. However, I apologise for the disappointment regarding the swimming pool booking. Our policy requires prior reservations for pool access, and I regret that this was not communicated earlier. Your feedback is valuable, and I will ensure it is addressed with the team. We hope to welcome you back again in the future. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 4.0/5

Steph L. Families - Confirmed reviews ALL

Had a lovely 2 nights at The Fairmont and would definitely return. On the whole the staff, location, cleanliness, service, food and drink were terrific. Reasons for not marking 10/10: meal at Italian on first night very disappointing. Food was cold, service poor and tables lying for 3 hours without being cleared. Poor for this standard of hotel. Breakfast was super, however on 2nd morning, took an hour for tea/coffee to arrrive after chasing up several members of staff, by which point we were nearly finished. This was rectified by lovely meal on 2nd evening but would really expect better from this calibre of hotel.

Thank you for taking the time to share your experience at Fairmont St Andrews. We are delighted to hear that you enjoyed your overall stay, particularly the service, location, and breakfast offerings. However, I regret to learn that your first evening's dining experience at La Cucina did not meet your expectations. Please accept our sincerest apologies for the delay in service and the cold food that you encountered. We strive to maintain high standards of service and dining quality, and it is concerning to hear that we fell short in this instance. I appreciate your feedback regarding the delay in receiving your tea and coffee during breakfast. Your comments will be shared with our team as we continually seek to enhance our guest experience. We look forward to welcoming you back for another stay in the future. Best regards, Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 4.0/5

Elizabeth P. Business - Confirmed reviews ALL

Check in was seamless as was the check out Nice room 3006 ….. no price list for the mini bar ! I was attending a function on Friday evening- the reception area was very dark - no lights at all ! The food was cold & not if the standard I would have expected ( but that’s my opinion & maybe the organisers felt differently) Breakfast selection was excellent

Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that your check-in and check-out experiences were seamless, and that you enjoyed the breakfast selection. I apologise for the inconvenience regarding the absence of a price list for the mini bar and the lighting in the reception area. Your comments about the food quality have been noted, as we strive to maintain high standards for all our events. We appreciate your insights and hope to welcome you back for another enjoyable visit. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 3.5/5

Callum R. Couples - Confirmed reviews ALL

We had a lovely stay at the Fairmont St Andrews, Grand Hotel. The staff were genuinely friendly and attentive throughout, and the rooms were spacious, comfortable, and well presented, which made for a very relaxing stay overall. The only disappointment — partly down to my own lack of research — was the limited dining options during our stay. The Italian restaurant is only open on Fridays and Saturdays, and as we stayed on a Sunday it wasn’t available. Unfortunately, the steakhouse was also closed for the winter season, which didn’t leave a great deal of choice for evening dining on site. That aside, it’s a beautiful hotel with excellent service, and I’d happily return — just with a bit more planning around dining next time.

Thank you for taking the time to share your experience at Fairmont St Andrews. We are delighted to hear that you enjoyed our perfect location and found our staff to be friendly and attentive. It is also gratifying to know that you appreciated the spacious and comfortable accommodations. We sincerely apologise for the limited dining options available during your stay. As you noted, the Italian restaurant operates on a limited schedule, and the steakhouse is indeed closed for the winter season. We understand how important dining choices are to our guests, and we appreciate your understanding regarding this matter. We encourage our guests to check our dining schedules in advance to ensure a more seamless experience. We look forward to welcoming you back in the future, and thank you once again for your feedback. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Won't be returning !! Poor

TripAdvisor rating 2.0/5

bobbypat231268 TripAdvisor review

Prob the worst Fairmont experience ever had . Customer service is horrendous. Choice of eating places really poor. Having to book to use swimming pool and noticing it was empty was pathetic . Rooms looking tired . Won't be returning

Thank you for sharing your concerns regarding your recent experience. I regret to hear that our service did not meet your expectations and that you found our dining options limited. We operate a booking system for the pool at weekends when busier with families to help prevent disappointment if the pool gets too busy. We appreciate your feedback regarding the swimming pool booking system and room condition. We hope to have the opportunity to welcome you back again in the future.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 484 reviews 8.9/10 Location
  • 1,301 reviews 7.8/10 Room
  • 1,862 reviews 8.3/10 Service
  • 5 reviews 3.8/10 WiFi
  • 844 reviews 5.8/10 Food
  • 583 reviews 8.4/10 Breakfast
  • 347 reviews 5.6/10 Cleanliness
  • 344 reviews 5/10 Value

Powered by Trustyou

Our other establishments nearby