Fairmont St Andrews 5 stars

Customer review rating (ALL Rating) 4.4/5 3,509 reviews

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Description

Hotel extras

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Our accommodation(s)

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Room 1

Hotel location

Fairmont St Andrews

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,509 reviews

Customer review rating 3.5/5

Chris J. Friends - Confirmed reviews ALL

Thank you for sharing your feedback regarding your recent stay at Fairmont St Andrews. I am pleased to learn that you enjoyed your overall experience, particularly the excellent service in the main hotel bar. I sincerely apologise for the challenges you encountered during breakfast and at the Sports Bar. It is concerning to hear that the service did not meet your expectations, and I understand how frustrating it must have been to wait for your orders and for additional hangers. I appreciate your comments as they are invaluable in guiding improvements for our team. Your insights will be shared with the relevant departments to ensure we enhance our service delivery. Thank you once again for your review. We hope to have the opportunity to welcome you back in the future. Warm Regards Lesley Lesley Falconer Senior Executive Assistant Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 3.5/5

Susan B. Friends - Confirmed reviews ALL

Thank you for taking the time to share your feedback regarding your recent experience at Fairmont St Andrews. We are pleased to hear that you appreciated our breathtaking location and the initial service during your caviar experience. However, it is concerning to learn about the challenges you faced with the service provided by our wait staff. We recognise that attention to detail and effective communication among team members are essential for ensuring a seamless guest experience. Your observations regarding the delays and inconsistencies in service have been noted. We are committed to maintaining high standards and will use your feedback to further enhance our training programs for staff members, particularly in areas that directly impact guest satisfaction. We appreciate your insights, as they play a vital role in our continuous improvement. Thank you once again for your valuable comments, and we hope to have the opportunity to welcome you back in the future. Warm Regards Lesley Lesley Falconer Senior Executive Assistant Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 3.0/5

Y. Y. Families - Confirmed reviews ALL

Thank you for sharing your thoughts following your recent stay with us at Fairmont St Andrews. I am pleased to hear that you enjoyed our breakfast and appreciated the prompt service regarding the additional cups in your room. I understand your concerns regarding room accommodations and the overall value experienced during your visit. We strive to provide a unique and memorable experience for our guests, and your feedback is invaluable in identifying areas for enhancement. While our facilities include a pool and proximity to the beautiful town of St Andrews, I recognize the importance of having engaging activities for families. We appreciate your loyalty as a returning guest and hope you will consider giving us another opportunity to provide you with a more exceptional stay in the future. Warm Regards Lesley Lesley Falconer Senior Executive Assistant Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 4.5/5

Mark B. Families - Confirmed reviews ALL

Thank you for your kind words regarding your recent stay at Fairmont St Andrews. We are delighted to hear that you enjoyed our beautiful location, welcoming atmosphere, and comfortable accommodations. We look forward to welcoming you back for another memorable experience. Warm Regards Lesley Lesley Falconer Senior Executive Assistant Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 4.0/5

William G. Friends - Confirmed reviews ALL

Thank you for your kind words regarding our setting and accommodations. I appreciate your feedback about the service in the bar and during breakfast, and I will share your comments with the team to enhance our guests' experiences in the future. We hope to have the opportunity to welcome you back again at a later date. Warm Regards Lesley Lesley Falconer Senior Executive Assistant Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Other web-users rate our hotel

  • 493 reviews 8.6/10 Location
  • 1,423 reviews 7.9/10 Room
  • 2,009 reviews 7.9/10 Service
  • 5 reviews 2.9/10 WiFi
  • 958 reviews 5.4/10 Food
  • 642 reviews 7.8/10 Breakfast
  • 387 reviews 6/10 Cleanliness
  • 362 reviews 5.1/10 Value

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