Fairmont St Andrews 5 stars

Customer review rating (ALL Rating) 4.4/5 3,342 reviews

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ST ANDREWS, KY16 8PN ST ANDREWS, United Kingdom

Description

Hotel extras

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Our accommodation(s)

Hotel location

Fairmont St Andrews

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

Telephone
Fax +44 1334 837099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,342 reviews

Customer review rating 5.0/5

Kenneth W. Couples - Confirmed reviews ALL

Just a lovely experience with great staff great suit and lovely evening meal in La Cucina

Thank you for your kind words regarding your recent stay at Fairmont St Andrews. We are delighted to hear that you enjoyed the relaxing atmosphere, stunning views, and the service provided by our staff. We look forward to welcoming you back for another lovely experience. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 5.0/5

Jacqueline M. Couples - Confirmed reviews ALL

The service of all staff here is exceptional and that makes your holiday. Stunning location on the cliff and St Andrews is a beautiful town.

Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our service exceptional and enjoyed the stunning location. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 4.0/5

Brian W. Couples - Confirmed reviews ALL

Stayed overnight and had dinner in Italian. Staff all lovely and helpful. Bedroom lovely with little chocolates and card to welcome us! Breakfast was so good with loads of choice and attentive staff. Loved the mini shuttle that was a bonus. Italian Resturant was so disappointing. Food awful! Service poor although couple of lovely staff welcomed us.

Thank you for your kind words regarding our beautiful surroundings and the comfort of your accommodations. It is gratifying to hear that you enjoyed the breakfast offerings and the attentive service provided by our staff. However, I regret to learn that the experience at our Italian restaurant did not meet your expectations. Your feedback regarding the food and service will be shared with the relevant team to ensure we continue to improve our offerings. We appreciate your valuable insights and hope to welcome you back for an even more enjoyable stay in the future. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 4.0/5

Barry D. Solo - Confirmed reviews ALL

My only criticism this year was the Kittocks Den was full both nights LaCucina was closed and I had to eat out both nights when I would have preferred to dine in

Thank you for your kind words regarding our location and the overall quality of the hotel. We appreciate your loyalty and feedback. I regret that Kittocks Den was fully booked during your stay and that La Cucina was closed, limiting your dining options. Your experience is important to us, and we will take your comments into consideration as we continue to enhance our guest offerings. We hope to welcome you back again soon. Kind regards, Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Customer review rating 3.5/5

Robert K. Couples - Confirmed reviews ALL

I have stayed in this hotel many times satisfactorily without any complaint however on this occasion a few things have spoilt our stay. Firstly when I booked it I spoke to someone at length regarding the accessibility of the room to the lifts as my wife is disabled and cannot walk far. I was assured that whatever room would be close to the lifts and it was not. I however did not complain or try to change on arrival as my wife was too tired and needed to rest. The second and main complaint was the fact that we were contacted a week before to inform us that La Cucina would be closed for our duration and we would have to dine in the Kittocks Den. We were here for 2 nights and the menu in the Den was very poor if you are staying more than one night. The soup was the same both nights and at lunch times and not one a lot of people would have taken(winter vegetable and maple)!!! Service was slow even when not busy. I also have an issue with the menu that there were no chicken dishes, no pasta dishes and no pizza or similar. My issue is that this can be purchased as room service however not in the bar which I find astounding. I have stayed here many times and have never noticed any change in this menu through my visits and this was indeed a disappointment. I am looking to further book this year however changes would have to be made to the dining options. I have been in contact with Philip Sneha, Food and Beverage coordinator to try and geta satisfactory outcome however witout success so far.

Thank you for taking the time to share your feedback regarding your recent stay at Fairmont St Andrews. I sincerely regret that your experience did not meet the high standards we strive to uphold, especially considering your previous satisfactory stays. I understand your concerns regarding the accessibility of your room. It is our priority to accommodate guests with special requirements, and I apologize for any miscommunication that occurred during your booking. Your feedback regarding the restaurant options is also noted. We are currently reviewing our dining offerings to enhance the variety and quality for our guests. I appreciate your patience regarding the closure of La Cucina and understand that the limited menu at Kittocks Den did not meet your expectations, particularly during your two-night stay. Your comments about menu diversity and service speed will be shared with the relevant teams for further consideration. I have asked the team to come back to you regarding your request on future dining options. We value your loyalty and hope to welcome you back to Fairmont St Andrews in the future, ensuring a more enjoyable experience. Warm Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT TO THE GENERAL MANAGER Fairmont St Andrews le… fairmont.com/st-andrews-scotland Think before you print. Help us reduce our environmental impact.

Other web-users rate our hotel

  • 486 reviews 8.6/10 Location
  • 1,349 reviews 7.6/10 Room
  • 1,931 reviews 8/10 Service
  • 5 reviews 3.8/10 WiFi
  • 902 reviews 5.4/10 Food
  • 597 reviews 7.9/10 Breakfast
  • 362 reviews 5.2/10 Cleanliness
  • 355 reviews 5.4/10 Value

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