Fairmont St Andrews - Scotland 5 stars

Customer review rating (ALL Rating) 4.4/5 11,172 reviews

ALLSAFE approved hotel

Information message

Fairmont St Andrews - Scotland
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+ 23 Services

Hotel extras

  • Labelled ALLSAFE

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

Hotel location

Fairmont St Andrews - Scotland

ST ANDREWS
KY16 8PN st andrews
united kingdom

Fax: (+44)01334837099

Check-in from 16h00

Check out up to 11h00

  • By plane

    DUNDEE AIRPORT   At 32.19km / 20 miles

  • By plane

    EDINBURGH AIRPORT At 80.47km / 50 miles

  • By plane

    GLASGOW INTERNATIONAL AIRPORT At 144.84km / 90 miles

GPS:56.3203, -2.7308

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

At our luxury hotel in St Andrews, rooms and suites combine updated classic decor and subtle tartan accents with comforts like Nespresso coffee machines and satellite TVs. Many accommodations have sea views. Four-bedroom Manor Homes are ideal for groups. If you are looking for a little extra space and luxury at our Scotland hotel- the suites provide ample of both in every accommodation.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 1,647

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 660 people

Find out more

Our guest reviews for
Fairmont St Andrews - Scotland

100% genuine reviews from our guests

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ALL Rating 4.4/5

11,172 reviews

TripAdvisor Rating 4.5/5

4,776 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fantastic experience

Customer review rating 4.5/5

Erol A. Couples - 14/01/2022 Confirmed reviews ALL

Beautiful hotel, friendly staff, wonderful food. Highly recommended

Dear Mr A., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Lovely hotel

Customer review rating 4.0/5

Kevin H. Couples - 14/01/2022 Confirmed reviews ALL

Our stay was for 1 night to celebrate my wife's birthday, we were offered a junior suite for an upgrade which was really nice and quiet.

Another great stay !

Customer review rating 5.0/5

John Couples - 14/01/2022 Confirmed reviews ALL

2 night stay in our favourite hotel

Dear Mr A., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will ensure that Phil is recognised for his customer service. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Well earned break

Customer review rating 4.5/5

Robert G. Couples - 14/01/2022 Confirmed reviews ALL

Very enjoyable and relaxing experience

Dear Mr G., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.
Customer review rating 4.0/5

Anonymous Couples - 14/01/2022 Confirmed reviews ALL

Good stay, nice room. Very clean and staff very helpful. Disappointing golf course didn’t open.

Dear Mr H., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies that the courses were closed, this was due to frost. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

relaxing

Customer review rating 5.0/5

Lee M. Friends - 14/01/2022 Confirmed reviews ALL

lovely spacious rooms, great service, very relaxing

Dear Ms M., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I note your comments on breakfast and have passed it onto the management team for future review. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Can’t wait to come back again

Customer review rating 5.0/5

Laura Couples - 14/01/2022 Confirmed reviews ALL

Staff were fantastic and extremely helpful, so polite and friendly, five star customer service. Food and drinks were great. The bus service into St Andrews was an added bonus.

Dear Ms Y., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Relaxing stay

Customer review rating 4.0/5

Shaun Couples - 14/01/2022 Confirmed reviews ALL

We did really enjoy the beautiful hotel but were very disappointed with the breakfast. We understand that we booked one of the last slots but still didn’t expect to be left with the leftovers and some of the hot plates were completely empty. Within 15mins of us sitting down staff started to clear away everything.

Customer review rating 4.5/5

Janet M. Couples - 14/01/2022 Confirmed reviews ALL

Friendly staff, beautiful room and great breakfast.

Dear Mr m., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will ensure that Rachel is recognised for her customer service. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Relaxing, child free stay

Customer review rating 4.0/5

David M. Couples - 14/01/2022 Confirmed reviews ALL

Lovely hotel, with stunning room 3003!! Only criticism was meal in La cucina, average at best and very expensive for what we ate. Waitress disappeared at end of meal and we had to go find someone to sign for bill. Breakfast was amazing as always!!

Dear Mr M., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies however that you had a poor dining experience in La Cucina and have asked the Manager of the restaurant to review your comments with his team. I shall also ensure that Ben is recognised for his customer service. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Beautiful hotel with fabulous views

Customer review rating 5.0/5

Anonymous Couples - 14/01/2022 Confirmed reviews ALL

Beautiful hotel with fabulous views. The rooms were big and spacious. The spa area is great and we got some treatments which we really enjoyed. Zara at reception at the spa was very helpful. We ate dinner in LaCucina which was the only dissapointing part of our stay, the food wasn’t great.

Dear Ms R., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will ensure that Zara is recognised for her customer service. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Great service

Customer review rating 5.0/5

Elizabeth B. Families - 14/01/2022 Confirmed reviews ALL

Really lovely service

Dear Mr B., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Welcome Back

Customer review rating 4.5/5

Christopher Couples - 13/01/2022 Confirmed reviews ALL

Myself and my fiancé have been coming each year to this hotel for the past 5 years. Each time we come its like coming home, the hotel is beautifully presented, the standard of cleanliness excellent and the staff are fantastic!! We love coming, it's become our annual tradition and we hope to continue for many years to come. This year the new restaurant Kittocks Den was a welcome addition the relaxed informal atmosphere and food made for a great night.

Dear Mr W., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back home again soon. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Well located, nice facilities, lovely staff

Customer review rating 3.5/5

Katrina Families - 13/01/2022 Confirmed reviews ALL

Lovely Hotel and staff all very friendly and nice. Nice facilities and good breakfast. Room was not as clean as I would expect (surfaces and lamps etc were visibly very dusty and stayed same even after housekeeping each day.) fire alarm early in morning was not great with you young children in winter weather but these things often can't be avoided.

Could have been better

Customer review rating 3.0/5

Paul Couples - 13/01/2022 Confirmed reviews ALL

Arrival, Hogmanay excellent not so rest of stay! Had breakfast, went for long walk returned to our room to relax and it was not made up and still not made up until almost 2pm. Toilet, wash hand basin not cleaned or basin surround not wiped soap hard stuck on basin most unpleasant. Bed duvet smoothed and sorted, pillows were as we left them ie not plumped up our head indent still on pillow, bottom sheet not smoothed out was as we left it when we got out of bed. To me just not good at all for hotel of this standard! Unsure if we actually got fresh towels bit suspect!

Great Hogmanay Stay

Customer review rating 4.5/5

Sarah C. Couples - 13/01/2022 Confirmed reviews ALL

2 night stay 30th Dec to 1st Jan 2022. Fantastic stay at Fairmont. Food was amazing especially on Hogmanay night and service excellent. Lovely hotel would definitely come back

Dear Mr C., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

New Year Stay

Customer review rating 3.5/5

Angela W. Families - 13/01/2022 Confirmed reviews ALL

I will start with the positives. The staff are what makes the Fairmount this is really one of the reason we keep coming back and It was lovely to see a few old faces back, especially Sergio. He truly is a credit to the Fairmount as are Tam and Phil and Amanda in corporate Golf. The atmosphere at the Fairmount is so relaxed, you feel yourself starting to unwind as you walk through the doors. The front of house staff where so helpful and friendly whilst checking us in. They explained fully the covid procedures that had been implemented for our safety at the hotel. As soon as we arrived in our room the first thing, I noticed was how dirty the light switch was, then I noticed that the room had not been cleaned properly. The bed had fresh bedding but ever surface was thick with dust and the windows were covered with hand/fingerprints (this was on the inside). The biggest issue for me however was the bathroom. There where 3 of us in my party and there were only 2 bath towels (I have no doubt this was just an oversight). However, the shower was dirty, the bath had hair in it and again the chrome fittings were covered in dust and marks , but this wasn’t just a few days’ worth! I would have been fine with this had the toilet not still had a little reminder from the previous guest that had not been cleaned properly. I did report this and ask for more towels and some shampoo as I had forgotten to pack this and there was none in my room, nothing was done! I know that the hotel was full between 01/01/22 – 02/01/22 and I know that COVID has had a huge impact on the hotel (like every other company), so I have no doubt that this is reason for this. Our first night we had a beautiful meal at La Cucina. The food was lovely and the staff very professional and friendly and we had drinks in the bar. The staff where friendly and worked so hard. You could tell that the hotel was short staffed, but they worked so hard. The next day we decided to have lunch in the hotel. We ordered our food and my daughters desert arrived before her food. Now this didn’t bother her, as who doesn’t like a dessert, but it was 35/40 mins before our food actually arrived. I know that the hotel is very shorted staffed, due to covid/Brexit but we spend an awful lot of money when we are there and the one thing I expect is a clean room. I don’t want this review to be published as it may put off a first-time visitor and I wouldn’t want that. As I have said, we love the hotel and the staff but I think they really need to look at hiring more staff to take some of the pressure off the staff they have. However, I know it is so difficult trying to get staff at the moment. These comments are not made to get anyone into trouble, that is the last thing I wold want they are just some helpful feedback. I look forward to our next visit.

Dear Ms W., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am terribly sorry that you left us disappointed and understand that you have discussed your feedback with Amanda directly and she has passed on your comments to the teams. I have also discussed your comments on your survey with the respective departments managers to ensure improvement is made on your points raised. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Great stay

Customer review rating 4.5/5

Jenna Families - 13/01/2022 Confirmed reviews ALL

Only constructive feedback I would give is pillows are too soft Kind regards Jenna

Dear Ms A., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are working on a pillow menu to help cater for guests' preferences. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Great break.

Customer review rating 4.0/5

Alan Couples - 13/01/2022 Confirmed reviews ALL

Overall everything was great except breakfast. Food was very good but asking guests to share utensils on buffet should not be happening at present. I used my napkin from my table to wrap around utensils. Nobody even wiped them down or replaced them on the two mornings I was there. The choice of food was fab. I also had food up at the bar and this was very good as well. The rooms were very clean and our cleaner was very polite and helpful and I told the person at checkout that she was very good and a credit to the hotel. Hotel was very clean.

Dear Mr F., We very much appreciate your comments regarding your stay at the Fairmont St Andrews - Scotland. I am delighted that you enjoyed your stay with us. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have asked our Housekeeping Manager to ensure the colleague that serviced your room is recognised for her customer service. Thank you again for sharing your experience, and I hope we will have the pleasure of welcoming you back again in the future. Kind Regards Lesley LESLEY FALCONER EXECUTIVE ASSISTANT Fairmont St Andrews St Andrews Fife, KY16 8PN T +4… 001 le… fairmont.com | standrewsbay.com Think before you print. Help us reduce our environmental impact.

Dunhill stopver

TripAdvisor rating 4.0/5

whartonp Couples - 10/10/2017 TripAdvisor review

Take water for room as no free water provided. £2 from the fridge!! Very unusual for such a top class hotel. Breakfast excellent with choice of eggs cooked on request. Blackpudding and sausages out of this world. Beds comfy but pillow very hard. Excellent and enjoyable hotel overall.

I am delighted that you enjoyed your stay and appreciate you taking the time to post a review. I have noted your feedback and passed it onto the Management team for review of how we can improve for the future. Thank you again for your feedback and I hope we will have the pleasure of welcoming you back again in the future.

Our most recent 20 reviews

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