ibis Budget Sheffield Centre St Marys Gate

Clean, quiet and comfortable

We found that the level of customer service and ease to do business was very good. The room was both tidy and clean and the towels were of decent quality although they did smell as though they had spent too long in storage. The only issues would be the lack of essential living items such as a toilet brush or additional toiletries such as bars of soap or shampoo/conditioner sachets. The hotel being pet friendly was a definite bonus as we had to travel with a cat. If the hotel hadn't been pet friendly we would have been forced to find a different hotel. A special mention for the staff friendliness, they were always smiling and ready to help; even in the middle of the night.

The staff were very helpful, polite and efficient. However, the rooms were spartan with not enough places to put clothes: Only a rack and coat hangers. No tea or coffee supplied but the staff helped with a kettle and mug. The wet room had sockets for electric shavers but no surfaces to place equipment for wet shavers. The window would not open; it needs a chain to allow it to open a little. Breakfast was insubstantial. A croissant and coffee plus orange did not fill a corner. Needed were cereals, cornflakes or porridge. These could be bought if desired. a warm breakfast would be better. The hotel does not cater for stays longer than a few days. Ohterwise a happy uneventful stay.