ibis Budget Sheffield Centre St Marys Gate

From the moment we arrived at the hotel, the 2 young ladies who checked us in were so helpful and friendly. There was an issue with our taxi which was booked, however the same 2 young ladies, went above and beyond to put this right. The hotel and room were very clean. After reading previous room regarding the size if the room, I was baffled by their comments. What more do you need than a clean room, with a large bed, mirror, TV, clean and spacious ensuite, and that's exactly what we got. We will definitely be back to stay when visiting Sheffield again. Thank you

Near city center

Overall I’m happy with my stay but I’m really disappointed I could not buy coffee in the morning on my checkout day because no one was there to make the coffee. (9 am)also when I’ve come to my room on check in day there was no towels nor toilet paper and I had to go down stairs to get it.

Our experience was awful, starting with staff at reception desk attitude to the standard of the room. Room was tiny and 2 of 3 guests in the room have to DIVE to their beds as the is no way to get to. Bathroom was dirty in the corners, shower was leaking and as Ibis Basic hotel (not to dare say Budget) it had only 1 hook in the bathroom for three adults. There were not provided even hand towels and asking for them at front desk staff knew only one line "we are budget hotel...". worth mentioning that none of staff members even had a face covering. Continuing my feedback about the room we were very lucky being an average size people, as being a bit bigger you will hardly pass through each other in the room. Oh, and the single chair in the room. That is the top. It`s hardly can be called a chair as it looks more like a step sold in £1 shop, and yes it`s plastic. The shelves in the room are funny too, probably not more than 10 cm width. The only way to place your staff is the floor! Oh, yes - there is no table in the room either! I could believe it`s Ibis Budget hotel standards, but I was lucky experience a stay in Ibis Budget hotel Birmingham 9 months ago so can compare the levels of the same hotel chain - Ibis Hotels. Btw, Ibis Birmingham stay was fantastic and we stayed in a triple room either.

Even in the covid situation the stay was a good one.

Got what I paid for, staff very helpful.

I stayed for about a week with having to move house and even though it was a stressful situation in troubling times the staff kept my spirits up. Always there to help and super friendly and didn't mind accomodating me and my dog.

Very Good stay and outstanding staff hospitality. I recommend this hotel all

Simple easy friendly

Clean, quiet and comfortable

We found that the level of customer service and ease to do business was very good. The room was both tidy and clean and the towels were of decent quality although they did smell as though they had spent too long in storage. The only issues would be the lack of essential living items such as a toilet brush or additional toiletries such as bars of soap or shampoo/conditioner sachets. The hotel being pet friendly was a definite bonus as we had to travel with a cat. If the hotel hadn't been pet friendly we would have been forced to find a different hotel. A special mention for the staff friendliness, they were always smiling and ready to help; even in the middle of the night.

The staff were very helpful, polite and efficient. However, the rooms were spartan with not enough places to put clothes: Only a rack and coat hangers. No tea or coffee supplied but the staff helped with a kettle and mug. The wet room had sockets for electric shavers but no surfaces to place equipment for wet shavers. The window would not open; it needs a chain to allow it to open a little. Breakfast was insubstantial. A croissant and coffee plus orange did not fill a corner. Needed were cereals, cornflakes or porridge. These could be bought if desired. a warm breakfast would be better. The hotel does not cater for stays longer than a few days. Ohterwise a happy uneventful stay.